to access our Patient Handbook

Patient Handbook
Table of Contents
Welcome
2
About Your Room
3-4
Food and Nutrition Services
4-5
For Your Safety and Security
5-6
Your Hospital Team
6-9
For Family and Friends
9-11
Other Services
11-12
Hospital Bills and Insurance
12-13
Going Home
13-14
Patient Rights
14-19
Patient Responsibilities
19-20
Telephone Directory
21
TV Listing
Back Cover
Welcome
Dear Guest:
Welcome to Rutherford Regional. While you are
staying with us, you may have questions about the
hospital and your care.This guide should help answer
some of those questions and provide you with other
important information.
At Rutherford Regional we want to meet your health
care needs as efficiently as possible. In addition to the
caring staff you will meet, there are many other people
behind the scenes whose efforts are also very important
to your hospital stay.
At Rutherford Regional, we not only care for you—we
care about you! We will make every effort to anticipate
your needs, but if there is ever anything more we can do,
please ask the nursing staff or the nursing unit manager.
We wish you a successful recovery and an early return to
your home and family.
Sincerely,
Cindy Buck, CEO
Rutherford Regional Health System
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About Your Room
Your Room
If you need assistance with anything in your room, you may ask your
nurse to please notify Plant Operations.
Your Hospital Bed
Your nurse will show you how to work your bed properly. Your
hospital bed is probably higher and narrower than your bed at home.
Bedside rails are for your convenience as well as your protection.
Three side rails will be up to assist you with moving while in bed and
for easy access to the nurse call bell and television controls located on
the side rail.
Room Temperature
All rooms in the hospital are centrally heated and air-conditioned. If
your room temperature is not comfortable, please notify your nurse to
contact Plant Operations.
Television
A color television is located in each room. Please be considerate of
other patients by playing television sets softly and by turning off your
set at bedtime. If you have problems with your television, please ask
your nurse to notify Plant Operations.
Calling Your Nurse
A button to call your nurse is located on your side rail. Pressing the
button alerts the nursing station that you need assistance, and a light
flashes outside your door. A staff member will respond to your signal
as soon as possible. If you are unable to use this button, please notify
your nurse, who can provide a different type of call button.
Telephone Use
All patient rooms have a telephone. The following instructions are for
your convenience in placing calls:
• For local calls in the Rutherford County area, dial “9,” listen
for the dial tone, then dial the number.
• Long-distance: dial 9 and then your calling card number.
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• To reach extensions within the hospital, simply dial the fourdigit number you need.
• Callers can reach your room by dialing 286-5 + your
three-digit room number (for example: Room 184 would be
286-5184).
Food and Nutrition Services
“At Your Request”
Room Service Dining
Your diet, like your medication and other treatment, is part of the care
plan prescribed by your doctor. The room service menu is provided in
your room and you may call 5520 to place your order at anytime you
like between the hours of 7:00 am - 6:30 pm. If you have questions,
contact your nurse. If you do not order room service, a standard patient
meal will be delivered to your room.
Standard Patient Mealtimes
Breakfast
Approximately 7:30 a.m.
Lunch
Approximately 11:45 a.m. - noon
Dinner
Approximately 4:45 p.m.
Changes or delays in your meals may occur if you have tests, therapy
scheduled and/or a special diet.
For Family and Friends
Guest Trays
The hospital does not provide free guest trays for visitors. If you would
like to purchase a special guest tray for a visitor in your room for a $5
charge, please contact a nurse or dial Dietary at 5520 before the meal
hours to make special arrangements. The nurse will direct your visitor
to the Cashier’s Office where guest trays are paid for in advance.
Vending Machines
Vending machines are located in the Emergency waiting room on the
ground floor, beside the Breakaway Café on the ground floor and in
the Outpatient Lobby area on the lower level. An assortment of snacks
and drinks are available 24 hours a day.
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Cafeteria (“Breakaway Café”)
For the convenience of family and visitors, a cafeteria is located on our
ground floor adjacent to the front lobby. Food items are individually
priced, and a salad bar is available.
Breakaway Café Hours
Breakfast
6:30 a.m. – 9:30 a.m.
Lunch
11:00 a.m. – 1:30 p.m.
Dinner
4:30 p.m. – 6:30 p.m.
*Cafeteria entrances are closed between mealtimes, but vending
areas are available for smaller purchases during those times.
For Your Safety and Security
General Safety
All Rutherford Regional employees are required to wear an RRHS
name/photo identification badge on the upper chest or shoulder area.
Please call your nurse if you are unsure of someone’s identity. A
security guard is on duty 24 hours per day. Should you have a security
need, please inform your nurse.
Bed Safety
Your bed is equipped with side rails. The upper side rails on your bed
will be up for your safety. To prevent accidents, signal for your nurse
and ask for help rather than attempt any action that could result in an
accident or fall.
Fire Drills
For your protection, the hospital conducts fire and disaster drills
regularly. If a drill occurs while you are here, please remain in your
room and do not become alarmed. Staff will direct you as needed.
Elevators will not function during this time.
No Smoking Policy
For the health and safety of patients, visitors and staff, Rutherford
Regional has adopted a tobacco-free policy which means smoking
or the use of any tobacco products is not allowed anytime in the
buildings, on the grounds or in parking areas of Rutherford Regional.
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This includes smokeless or electronic cigarettes.
Medications
All medications you take while you are in the hospital are prescribed
by your doctor, dispensed by the hospital pharmacy, and administered
by a nurse. Patients are not permitted to administer their own drugs or
keep personal medications at their bedsides. Do not take any personal
medications without permission from your doctor or without first
talking with your nurse.
Valuables or Lost Items
We recommend that you bring only those personal items to the
hospital that are absolutely necessary—sleepwear, a bathrobe, slippers,
a toothbrush, toothpaste, and cosmetics. If you forget something, the
Auxiliary Gift Shop located in the front lobby has some cosmetic items
for sale.
Patients should not bring any items of value to the hospital. If you do
bring a valuable item, it should be sent home with a responsible family
member of your choice.
The hospital does not accept responsibility for items of value unless
they are deposited in the safe. If you lose something, please notify
your nurse immediately, and we will make every effort to help you
find it. To inquire about lost articles, please dial 5315.
Wheelchairs
Wheelchairs are available on all nursing units, but getting in and out of
them without assistance may be hazardous. Please ask for help from a
member of the hospital staff.
Your Hospital Team
The Medical Staff
The physician who admits you is responsible for directing your
care while you are a patient in the hospital. Your physician is the
coordinator of your treatment program. Please consult him or her if
you have questions about your illness or treatment.
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The Nursing Staff
Nursing care is provided by professional registered nurses, licensed
practical nurses, and certified nurse assistants. A Nurse Director is
responsible for directing and coordinating nursing care on each unit.
Please feel free to contact your nurse or the Nurse Director if you have
questions or concerns.
Dietitian
The hospital has a registered dietitian to meet your dietary needs
during your stay. If you have questions about your meals or diet,
please dial 5523. Please let your nurse know if you would like to
have instructions on your diet.
Hospitalists
Hospitalists practice medicine full time at the hospital and are experts
in inpatient care. Hospitalists are board certified or eligible for board
certification in Internal Medicine. When you arrive at the hospital,
the hospitalist team may become responsible for your care if your
primary care physician doesn’t admit patients to the hospital or if your
attending physician makes this request. This ensures that your care
will be directed by a physician around the clock. The hospitalist will
evaluate your condition, direct your admission, and visit you to
monitor your progress and answer questions.
Physical Therapy
Physical therapy is a medical specialty that utilizes various physical
agents such as water, heat, sound waves, electricity, specialized
exercises and equipment as treatment tools. Physical therapy treats
various illnesses, injuries, and conditions in an attempt to return the
individual patient to the highest level of function and comfort as
possible. Dial 5136 for more information.
Spiritual Care Services
Rutherford Regional offers spiritual care services to all persons.
Chaplains provide a caring and supportive presence in helping people
deal with being in the hospital. You may request the Chaplain when
you need someone to listen when you are facing difficult decisions,
when you need hope or guidance, or when you want prayer. Chaplains
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will respect your beliefs and seek to support you in the practice of
those beliefs. Spiritual Care Services are available 24 hours each day,
seven days a week. Your nurse can assist you in contacting the
Chaplain.
Case Management
Nurse Case Managers are assigned to each patient care area. They are
available to help patients and family members deal with post hospital
stay care needs and to make the patient discharge to the next care level
as smooth as possible. Assistance is available with discharge planning
that includes home health, transfers to skilled nursing facility, rest
home, assisted living, acute rehab facility, restorative care, other
resources for financial assistance, follow up care and/or medications.
You may contact the Case Managers by dialing 5438 from 8:00 a.m.
until 4:30 p.m., Monday through Friday, or asking your nurse to
contact the case manager for you.
Patient Accounts
Business Office representatives can answer questions about your
hospital bill and help you interpret financial policies and billing
procedures of the hospital. Financial counselors can be reached by
dialing 5301 or 5544, Monday through Friday, from 8:30 a.m. to
5:00 p.m.
Patient Education
Education is provided by a registered nurse on various types of health
issues. Patients with a diagnosis of stroke, diabetes, or breast cancer
are referred for more intensive education. You may contact the
Education Department by dialing 5502.
Housekeeping
A member of the Environmental Services staff will clean your room
daily. If there is a housekeeping problem in your room, dial 5636 or
report it to your nurse, and we will take care of it as soon as possible.
Volunteers
Volunteers contribute many hours of service and financial assistance to
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the hospital. They supplement the services of the hospital staff in many
ways, and you can identify them by their name badges. You may dial
5338 for more information.
For Family and Friends
Visiting Hours
Visitors can be good medicine for patients. Family members and
friends are welcome to visit. However, patient care is our primary
concern at Rutherford Regional, and in order to enhance the quality
of care, we have established specific visiting hours and regulations.
Please observe the following visiting hours:
General Public
8:00 a.m. until 9:00 p.m.
Cat Naps
Rutherford Regional Patient Care Services staff provide a “catnap” or
two-hour rest period every day for patients. Patients will be given the
opportunity for rest/naps each afternoon from 2-4 p.m. This rest period
includes the reduction of noise and interruptions from care/services as
much as possible.
Visiting Regulations
Following are general guidelines for visitors:
• Visitors may not smoke in patient rooms or anywhere on
hospital property, including hospital-owned offices.
• Visitors must dress appropriately and must wear shirts
and shoes.
• No more than two visitors per patient are recommended at
one time.
• People with colds, sore throats, or any contagious disease
should not visit patients.
• Visits should be brief to avoid tiring the patient.
• Visitors should maintain a quiet environment and avoid un
necessary noise.
• Visitors may be asked to leave the room during tests or
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treatments or when the doctor or nurse needs to care for or
examine the patient.
• Children should be in the company of a responsible adult at
all times while visiting the hospital.
• Children are not permitted to stay overnight in a patient’s
room.
Intensive Care Unit (ICU)
ICU patients may not receive flowers or balloons. Family members
may visit during the visiting period, but only three visitors may be
inside the Intensive Care Room at a time. The Intensive Care Unit
waiting room is located on the ground floor. An attendant is on duty to
assist visitors and update them on the patient’s progress. An attendant
will escort families to the Intensive Care Unit.
Please observe the following visiting hours:
9:00 a.m. to 10:00 a.m.
Noon to 1:00 p.m.
4:30 p.m. to 6:00 p.m.
8:00 p.m. to 9:00 p.m.
Maternity Services
Families are important at our hospital. Because we believe the birth of
a child is a family event, we offer a pleasant, homelike atmosphere
where mothers and fathers may share the total birth experience from
labor and delivery through the first moments of bonding. Two support
persons may be present in the labor and delivery room.
A cheery, fully equipped nursery is available for newborn care. If you
prefer “rooming in,” your baby may stay with you in your room upon
the approval of your pediatrician.
Visiting hours for obstetrical patients are 10:00 a.m. until 9:00 p.m.,
except when the baby is in the room. Grandparents and siblings may
visit at any time during visiting hours.
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Gifts for Patients
Visitors should check with the nurse before bringing gifts of food or
drink to patients. Please check with the nurse to make sure your gift is
appropriate.
The Gift Shop, operated by the hospital Auxiliary, is located in the
front lobby offering fresh flowers, cards and gift items. It is staffed
from 9:00 a.m. to 8:00 p.m., Monday through Friday; from 11:00 a.m.
to 3:00 p.m. on Saturday; and Noon to 4:00 p.m. on Sunday.
Mail and Flowers
Your mail and flowers will be delivered to you each day between
10:30 a.m. and 1:30 p.m. We will forward to your home address any
mail that arrives after your discharge.
Chapel
A chapel, located on the ground floor, is available for visitors of all
faiths for prayer and meditation. You may also want to visit the historic
St. Luke’s Chapel located on the south side of the Hospital.
Overnight Accommodations for Family
If you need to arrange overnight accommodations for a family
member, please dial 5315, and the nursing staff will assist you.
Other Services
Rutherford Regional offers the following special services to make your
stay as pleasant and comfortable as possible:
For the Hearing Impaired
We can arrange for a sign language interpreter to help a hearingimpaired or deaf patient at no cost to the patient. Phone amplification
devices are available for your use. Ask your nurse if you need
assistance.
Interpreters
The hospital has access to an interpreter phone line service for a
number of languages at no cost to the patient if a patient should
require it.
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Living Wills and Health Care Powers of Attorney
Rutherford Regional honors both Living Wills and Health Care Powers
of Attorney. If you have either of these documents, it is very important
to place a copy in your medical record. You will be asked if you have
completed these documents at each admission to the hospital or during
the nursing assessment. The quality of care you will receive is not
influenced by your Advance Directive decision.
Information regarding Advance Directives is offered to each patient.
This written material answers questions patients or their families may
have about North Carolina’s Right to Die Law. If you have questions,
you may ask your nurse.
Organ and Tissue Donation
Rutherford Regional is a part of LifeShare of the Carolinas, a
nonprofit organ procurement organization serving southwestern
North Carolina. This organization seeks to improve the quality of
human life by providing organs and tissues for transplantation. If
appropriate, LifeShare of the Carolinas will offer this option to the
family of a potential donor. If you have questions, you may ask
your nurse.
Hospital Bills and Insurance
About Your Bill
You may receive a notice clearly showing your hospital charges and
the amount charged to your insurance company upon request.
Health Insurance Coverage
We will need a copy of your insurance identification card. We also
may need the insurance forms from your employer or the insurance
company. You will be asked to assign benefits of your insurance plan
to the hospital.
Rutherford Regional will file all applicable insurance forms for
charges incurred while you are a patient and allow sufficient time for
insurance payments to be received. Please remember that payment of
the hospital bill is ultimately the responsibility of the patient or
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responsible party.
Services not covered by your insurance company, including
deductibles and co-insurance, should be paid on or before discharge
from the hospital unless prior arrangements have been made with the
Business Office.
Just a Reminder
Your hospital bill does not cover fees for the radiologist, the
pathologist, physician, or ER physician. These professionals are not
employees of our hospital, and they will bill you separately for their
services. For your convenience, we accept cash, personal check,
MasterCard, or VISA.
Rutherford Regional does not receive any direct tax support from
either the county or state. Rutherford Regional does provide a limited
amount of financial assistance for patients who are unable to pay for
their medical services and who do not qualify for any state or federal
health care program. Medical assistance is based on established
income and family size guidelines. Should you have questions
concerning the availability of this program, please contact our
Financial Counselors at 5301 or 5544.
Going Home
Your Discharge
Your doctor will write a discharge order on your chart, and the doctor
or one of the nurses will discuss your release with you. Please note that
there will likely be a length of time between your discharge order and
actual discharge. During this time, the doctor will complete your
medical record, write prescriptions, and finalize discharge orders. The
nursing staff will then make appropriate follow-up appointments,
prepare discharge instructions, and make final entries in the medical
record. Final lab work and patient education must also be completed
before you leave the hospital.
If you are being discharged to a long-term care facility, an appointment
time will be set up by the receiving facility. The Case Manager and
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nursing staff will work together to make this transition as smooth as
possible. Long-term care transfers usually take longer than a regular
discharge.
Checkout Time is 11 a.m.
When all appropriate arrangements have been made, the nurse or nurse
assistant will escort you to the door.
Discharge Instructions
Your doctor and your nurse will give you written instructions about
post-hospital care and ask that you sign the form to confirm that you
have received these instructions. If you have questions about any of
your instructions, please be sure to ask at this time.
Patient Rights
Right to Care
As our patient, you have the right to quality medical care regardless
of race, sex, national origin, diagnosis, disability, political affiliation,
sexual preferences, veteran status, religion, age, ability to pay, or
source of payment.
Reasonable Response
As our patient, you have the right to expect that within its capacity,
mission statement, and applicable laws and regulations, the hospital
will make a reasonable response to your request for services.
The hospital shall provide evaluation, service and/or referrals as
indicated by the urgency of your case.
The patient has the right to have a family member or representative of
his/her choice and his or her own physician notified promptly of
his/her admission to the hospital.
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Respect and Dignity
As our patient, you have the right to considerate and respectful care
at all times and under all circumstances with recognition of your
personal dignity. You have the right not to be awakened by hospital
staff unless it is medically necessary, to be free from needless
duplication of medical and nursing procedures, and to avoid
unnecessary physical and mental discomfort.
Identity
As our patient, you have the right to know the identity and professional
status of individuals providing services for you, and to know which
physician or other practitioner is primarily responsible for your care.
Information
As our patient, you have the right to obtain from your physician
information concerning your diagnosis, treatment and prognosis to the
degree known. Such information should be communicated in terms
that you can reasonably be expected to understand. When it is not
medically advisable to give such information to you, the information
should be made available to your legal next of kin or to the person you
have trusted to make decisions for you when you are not able to make
decisions yourself.
The patient has the right to participate in the development and
implementation of his/her plan of care. The patient has the right to
inspect and obtain a copy of his/her Protected Health Information
(PHI) in accordance with our Joint Notice of Privacy Practices.
Consent
As our patient, you have the right to receive from your physician
information necessary for you to give informed consent prior to the
start of any procedure and/or treatment. Except in emergencies, such
information for informed consent should include, but not necessarily
be limited to, the specific procedure and/or treatment, the medically
significant risks involved and the probable duration of incapacitation.
Where medically significant alternatives for care or treatment exist, or
when you, the patient, request information concerning medical
alternatives, you have the right to such information, including the risks
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and benefits of the alternatives.
Refusal of Treatment
As our patient, you have the right to refuse treatment to the extent
permitted by law and to be informed of the medical consequences
of this action. When refusal of treatment by you or your legally
authorized representative prevents the provision of appropriate care in
accordance with ethical and professional standards, the relationship
with you, the patient, may be terminated upon reasonable notice.
Advance Directives
As our patient, you have the right to receive information concerning
Advance Directives such as a Living Will and a Health Care Power
of Attorney. These documents express your choices for treatment or
designate someone to represent you choices for treatment or designate
someone to represent you in the event you are unable to communicate
your wishes. The advance directive will be respected to the extent
permitted by law. Ask your nurse for more information concerning
Advance Directives.
Privacy and Confidentiality
As our patient, you have the right to personal and informational
privacy, within the law, as shown by the right to:
a. Refuse to talk with or see anyone not officially connected
with the hospital, including visitors.
b. Have your medical record read only by individuals directly
involved in your treatment or the monitoring of its quality,
and by other individuals only on your written authorization or
that of your legally authorized representative.
c. Expect that all communication and other records pertaining
to your care be available only to those directly concerned
with your care unless you give specific permission for access
by another.
d. Be placed in protective privacy when considered necessary
for personal safety.
Transfer
As our patient, you have the right not to be transferred to another
16
facility unless you or your legally authorized representative has
received a complete explanation of the need for the transfer, the
alternatives, risks and benefits of such a transfer and you or your legal
representative has consented to the transfer.
Continuity of Care
As our patient, you have the right to be informed by your doctor or his
or her designee of your need for care following your discharge from
the hospital.
Ethical Issues/Care at the End of Life
As our patient, you have the right to participate in the consideration of
ethical issues that arise in your care. Your designated representative
also has this right. Decisions about care at the end of life will be
handled with respect and sensitivity. The hospital shall provide a
mechanism to consider ethical issues utilizing an ethics committee.
You can ask for an ethics consult by calling the House Supervisor at
286-5315.
Cultural and Religious/Spiritual Beliefs
As our patient, you have the right to express spiritual beliefs and
cultural practices, as long as they are not detrimental to your medical
care and do not harm others. Your religious, spiritual and cultural
beliefs and values will be honored to the best of our ability.
Pain Management
As our patient, you have the right to appropriate assessment and
management of pain when admitted to the hospital and throughout
your hospitalization. The hospital plans, supports, and coordinates
activities and resources to assure that every patient’s pain is recognized
and addressed appropriately.
Restraints
As our patient, you have the right to be free from chemical or physical
restraint and seclusion except as authorized by a physician or in an
emergency when necessary for medical treatment and/or to protect you
or others from injury. If restraints are indicated, the least restrictive
method will be used in accordance with hospital policy.
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Communication Support
As our patient, you have the right to effective communication
including the use of a telephone device for the deaf (TDD), or foreign
and sign language interpreters. If any form of communication is
withheld, including visitors, mail or telephone calls, you or your legal
representative will be involved in that decision.
As our patient, you have the right of access to people outside the
facility by means of visitors and by verbal and written communication.
Research and/or Clinical Trials
As our patient, you have the right to be advised if the hospital proposes
to engage in research or clinical trials affecting your care or treatment.
You have the right to refuse to participate in such research projects
without fear of retribution.
Abuse
As our patient, you have the right to be free from abuse, or harassment
and you have the right to access protective services.
Safety
As our patient, you have the right to expect safety in the hospital
environment and in the procedures performed at the hospital. We
continuously strive to identify and correct any safety issues.
Hospital Charges/Billing Explanation
You have the right to request and receive an itemized and detailed
explanation of your total hospital bill for services rendered in the
hospital. As our patient, you also have the right to timely notice prior
to termination of your eligibility for reimbursement by any insurer or
third party payor regardless of the source of payment for your care.
Concerns and Complaints
It is our goal to provide you with an exceptional patient care
experience. If you have a concern please feel free to request to speak
to the charge nurse on duty or to the Department Director. If you feel
that your concern is not being properly addressed, you may request to
speak with the Patient Representative or with an Administration
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representative. You also have the right to file a complaint about your
care without fearing retribution. You can file a complaint by calling the
RRHS Patient Concern Line at 286-5505. You have the right to file a
complaint with the North Carolina Division of Health Service
Regulation in writing at 2711 Mail Service Center, Raleigh, NC
27699-2711 or by phone at 1-800-624-3004. If you have a quality of
care or safety concern, you may notify the Joint Commission in
writing at Office of Quality Monitoring, The Joint Commission, One
Renaissance Blvd., Oakbrook Terrace, Illinois, 60181or by calling
800-994-6610. You have the right to file a complaint of discrimination
on the basis of disability with the U.S. Dept. of Health and Human
Services, Office for Civil Rights in writing at US DHHS, Sam Nunn
Atlanta Center, Suite 16T70, 61 Forsyth St. SW, Atlanta, GA 303038909 or by phone at 1-800-368-1019 or TDD at 1-800-537-7697
Patient Responsibilities
Health Care Decision Making
You have the responsibility to participate in your own health care
decisions and to be as accurate and complete as possible when
providing your medical history and treatment information to the
physicians and clinical staff.
Advance Directive
You have the responsibility or your designated representative has the
responsibility to assure that a current copy of your Advance Health
Care Directive is provided to the hospital if you should have one.
Treatment
You have the responsibility to follow your physician’s advice
regarding health care requirements. You also have the responsibility
to ask questions of your physician or nurse if you have questions or
concerns regarding treatment, medical information, medical words or
instructions. You are responsible for notifying your physician or other
health care provider if you feel the designated treatment plan cannot be
followed.
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Rules and Regulations
You, your family and friends have the responsibility to follow the
hospital’s rules and regulations which include limiting visitors,
controlling noise, following smoking regulations and refraining from
using the telephone, television or lights in a way that will disturb
others. The carrying of weapons is prohibited on hospital property. The
use of alcohol or drugs not prescribed by a physician is not permitted.
Hospital Personnel
You, your family and friends have the responsibility to behave
considerately and appropriately with hospital personnel. If you are
intentionally disruptive, verbally or physically, you may be referred
elsewhere for non-urgent care, once your treatment is completed.
Continued Care
You are responsible for keeping follow-up appointments and for
participating actively in your continued care after you leave the
hospital. You should know when and where to get further treatment.
Please ask questions about this matter.
Insurance Information
You have the responsibility to cooperate with the hospital by
providing complete, timely insurance information and making
payment arrangements on any balances.
Concerns/Complaints
You have the responsibility to advise your nurse or physician, of any
dissatisfaction you may have regarding your care.
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Telephone Directory
For offices inside the hospital, dial only the last four digits.
Administration............................................................
286-5200
Behavioral Health.......................................................
286-5516
Business Office...........................................................
286-5303
Cancer Resource Center..............................................
245-4596
Cardiopulmonary Services..........................................
286-5442
Carolina Home Care...................................................
245-3575
Case Managers............................................................
286-5438
Chaplain......................................................................
286-5050
Chemotherapy.............................................................
286-5220
Companion Services...................................................
245-3575
Compliance Office......................................................
286-5360
Dietary.........................................................................
286-5520
Education....................................................................
286-5502
Environmental Service...............................................
5635 or 5665
Foundation..................................................................
286-5070
Gift Shop.....................................................................
286-5149
Human Resources.......................................................
286-5088
Laboratory...................................................................
286-5134
Lifeline........................................................................
286-5673
Mammography Place..................................................
286-5670
Marketing....................................................................
286-5071
Maternity/Women’s Services......................................
286-5065
Medical Records..........................................................
286-5600
Nursing Services..........................................................
286-5315
Occupational Medicine Center....................................
286-5508
Occupational/Speech Therapy.....................................
286-5136
Operator.......................................................................
0
Outpatient Services......................................................
286-5310
Patient Accounts....................................................... 286-5301 or 5544
Patient Concern Line...................................................
286-5505
Physical Therapy..........................................................
286-5136
Plant Operations...........................................................
286-5665
Radiology.....................................................................
286-5230
Security........................................................................
286-5633
Volunteer Services.......................................................
286-5338
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15
16
17
18
19
20
21
23
24
25
26
27
WGGS IND
WBTV (CBS)
WYFF (NBC)
Local
WUNF (PBS)
WSPA (CBS)
WMYA-TV
C-SPAN
WYCW
Zip2it Express
WHNS (FOX)
WLOS (ABC)
Cartoon Network
Fox News
Hallmark
BET
Weather Channel
TNT
Fox SportSouth
Food Network
A&E
Discovery Channel
ESPN
ESPN2
CNN
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
50
54
96
97
Learning Channel
HGTV
TBS
CNBC
USA Network
Turner South
Disney Channel
Lifetime
fX
Great American Country
Fox Movie Channel
CNN Headline News
Nickelodeon
Animal Planet
Turner Classic
Movies
History Channel
Spike TV
Sci-Fi Channel
Comedy Channel
Outdoor Channel
MTV
QVC
WRET (PBS)
Revised July 2014