expert - MSC Cruises

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expert - MSC Cruises
msc cruises
Expert
guide
table of contents
who is msc
4
a day on board
8
accommodations22
msc yacht club
35
the fleet
43
destinations70
customize your cruise
88
finding your msc client
105
MSC Cruises offices contacts
122
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who is msc?
As our name implies, MSC Cruises is a Mediterranean cruise line. Born in the port village of Piano di Sorrento
at the foot of Vesuvius in the Gulf of Naples – the very heart of the Mediterranean – our lineage is Italian, and
our culture is Mediterranean.
Founded in 1970 with a single shipping vessel, MSC Cruises is the vision and passion of Gianluigi Aponte, himself
a native son of Piano di Sorrento who answered the call of the sea. Today, MSC is one of the world’s largest
shipping lines, and one of the fastest growing cruise lines.
In this module
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Who is MSC Cruises?
Worldwide Leader in Cruising
Worldwide Family Travel
Ambassadors of the Mediterranean
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who is msc?
WORLDWIDE LEADER IN CRUISING
The essence of an MSC Cruise is its authenticity.
With such strong ties to the Mediterranean and its varied cultures, we are well suited to deliver a truly immersive
experience.
We serve the world’s most popular cuisines – Italian, French, Mediterranean and more; we pour only the finest
wines – from the hills of Tuscany to the vineyards of Bordeaux; we offer the most enriching spa experiences
– drawing on ancient traditions of the Romans, Greeks and Turks.
Our state-of-the-art ships blend renowned Italian design with the world’s leading-edge technologies.
It is that multi-cultural expertise, coupled with our legendary Italian warmth and hospitality, which makes
MSC Cruises a worldwide leader in cruising.
The ambience aboard each of our 12 ships is one of casual sophistication, attracting an international clientele
that seeks to explore the world with other travellers, not just tourists.
We cater to different cultures with clarity and ease; attended by a multi-lingual staff and crew, and supported
with menus and programmes printed in a variety of languages, too.
Our entertainment engages all guests with high-style Cirque du Soleil-inspired performances, and high-energy
music, dance and song.
WORLDWIDE FAMILY TRAVEL
We remain a privately owned family company, and place great importance on family travel.
While couples will always favour MSC Cruises for our excellent cuisine, service, entertainment and accommodation
– including the privileged exclusivity of the MSC Yacht Club – families love us for our dedicated children’s
facilities, family swimming pools, high-tech entertainment, kid-friendly menus and variety of accommodation
options. So confident are we that an MSC Cruise is the perfect family holiday, we even invite kids to cruise for
free, all year.
MSC Cruises is a classical product, drawing on our strong relationships not just in the Mediterranean, but all
over the world, to create genuine experiences ashore, too. We are a definitive leader in Mediterranean voyages,
but also lead the market in Brazil and South Africa.
We stay ahead of emerging travel trends and are among the first to deploy a ship for an entire season in Abu
Dhabi & The Emirates.
Our global reach takes us to Northern Europe, the Red Sea, the Caribbean and Ocean Voyages.
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who is msc?
AMBASSADORS OF THE MEDITERRANEAN
Travel is about the joy of discovery, and with MSC Cruises our guests are able to relax and absorb every
moment of their holiday, secure in knowing that everything is being taken care of by people who understand
the Mediterranean lifestyle. We are ambassadors of Mediterranean culture around the world – thinking globally,
but acting locally with more than 45 Sales & Marketing offices worldwide. Key to our business philosophy is
the value we place on relationships with our travel agent partners. You are a vital part of the MSC Cruises
family and we are committed to providing you with the programs, promotions and tools you need to effectively
sell MSC Cruises. So strong is our loyalty to you, we remain the only cruise line to pay up to 10% commission
on all aspects of your MSC Cruises sales – from the airfare to special onboard packages, shore excursions and
pre- and post-cruise programs. Your success is our success.
While our headquarters are in Geneva, Switzerland and Naples, Italy, our Marine & Technical divisions remain
firmly rooted in Piano di Sorrento, in the very heart of the Mediterranean.
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who is msc?
key points
WHO IS MSC CRUISES
•Mediterranean cruise line with itineraries around the world
•Originated from Piano di Sorrento, Italy
•Founded by Gianluigi Aponte in 1970 with a single shipping vessel
•The world’s largest shipping line
•Fourth largest cruise division
WORLDWIDE LEADER IN CRUISING
•The essence of an MSC Cruise is its authenticity
•Deliver an immersive Mediterranean experience
•Serve the world’s most popular cuisines and finest wines
•Offer enriching spa experiences drawing on traditions of the Romans, Greeks and Turks
•Our ships blend Italian design with leading-edge technologies
•Our multi-cultural expertise and legendary Italian warmth and hospitality makes MSC Cruises a
worldwide leader in cruising
•Ambience of casual sophistication
•Attract international clientele of travellers, not just tourists
•Cater to different cultures with clarity and ease
•Offer Engaging entertainment
WORLDWIDE FAMILY TRAVEL
•Privately owned family company
•Couples enjoy our excellent cuisine, service, entertainment, accommodation and MSC Yacht Club
•Families love our dedicated children’s facilities, family swimming pools, high-tech entertainment, kidfriendly menus and variety of accommodation options
•Kids under 18 cruise for free all year
•Classical product with strong worldwide relationships and genuine experiences ashore
•Leader in the Mediterranean and Brazil
•Among the first to deploy a ship for an entire season in Abu Dhabi & The Emirates
•In addition to the Mediterranean and Abu Dhabi & The Emirates, MSC Cruises ships travel to Northern
Europe, South Africa, the Caribbean and Ocean Voyages
AMBASSADORS OF THE MEDITERRANEAN
•With MSC Cruises, travel is about the joy of discovery and la buona vita
•We are ambassadors of Mediterranean culture – thinking globally, but acting locally
•More than 45 Sales & Marketing offices worldwide
•Valued relationships with our travel agent partners
•MSC Cruises is committed to equipping you with the tools you need to sell MSC Cruises
•Only cruise line to pay up to 10% commission on all aspects of your MSC Cruises sales
•Your success is our success
•Headquartered in Geneva, Switzerland and Naples, Italy
•Marine & Technical divisions remain in Piano di Sorrento
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a day on board
In this module, you will learn about MSC’s exceptional dining, endless activities and family fun for your clients.
In the Exceptional Dining section, learn about MSC Cruises’ four styles of dining including Fine Dining, Speciality
Dining, Casual Dining and MSC Yacht Club Dining. View a sample menu and take a tour of the dining venues
aboard the MSC Splendida.
In the Endless Activities section, learn what your clients may do aboard an MSC cruise by day and by night.
There is something to suit every age and interest!
Finally, in the Family Fun section, find out how MSC accommodates the needs of families with tailored activities,
dedicated facilities, shore excursions, special fares, dining and more.
In this module
Exceptional Dining
• Fine Dining
• Speciality Dining
• Casual Dining
• MSC Yacht Club Dining
Endless Activities
• By Day
• By Night
Family Fun
• Activities
• Facilities
• Shore excursions
• Fares
• Dining
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a day on board
EXCEPTIONAL DINING
Drawing on our rich Italian heritage, your clients can expect to dine on authentic Italian dishes and regional
specialities, complemented by a delicious variety of international cuisines and continental favourites, all prepared
with expert finesse by our masterful culinary team.
FINE DINING
In the two main restaurants aboard each ship – all serving breakfast, lunch and dinner, dining is an elegant affair
with our renowned seven-course dinner menu featuring a different regional Italian speciality each night. Guests
may also enjoy gourmet à la carte dining aboard our four MSC Musica class ships. MSC Cruises uses only the
finest quality foods, produce and spices, maintaining precise control over the origin of all ingredients, and adopting
an ethical approach to seafood. On every 7 days voyage, your clients will enjoy two Gala Evenings, an elaborate
formal occasion highlighted by the Captain’s Cocktail Party and special gourmet menus in the ship’s main
restaurant. Adding a dash of celebrity to the dining experience, Italy’s own two-star Michelin Chef Mauro Uliassi
creates Signature Dishes for one of the Gala Evenings.
SPECIALITY DINING
From a lively Tex Mex restaurant perfect for the whole family to the more sophisticated Kaito Sushi Bar featuring
a selection of Japanese specialities, alternative dining venues on our MSC Fantasia and MSC Musica class ships allow
your clients diverse dining options for lunch and dinner. Other speciality venues include restaurants offering Asianfusion cuisine, and a Sports Bar serving burgers and barbecue chicken wings with games aired on a big-screen TV,
and the elegant Wine Bar offering renowned international labels, special tastings and a delicious tapas menu.
CASUAL DINING
From the delicious comfort of an impressive Welcome Buffet, to the outrageous decadence of a Midnight culinary
extravaganza, our chefs will tempt the palate of every single guest. Sumptuous, mouth-watering buffets are ideal
for breakfast, lunch and dinner with delectable offerings of made-to-order eggs, a variety of pizzas and home-made
speciality pastas, grilled burgers, traditional kebabs, and so much more. At the Ice Cream Bar on the MSC Fantasia
class ships, guests can indulge in fine Italian pastries, gelatos, coffees and teas. Should they choose to relax in their
stateroom, 24-hour room service is always an option, as is pizza delivery available on MSC Fantasia class and
MSC Musica class ships. For those guests with a more refined sweet tooth, Afternoon Tea is served daily.
MSC YACHT CLUB DINING
The pleasures of fine food and drink are enjoyed in the sublime exclusivity of the à la carte restaurant found
within the all-inclusive MSC Yacht Club aboard our three MSC Fantasia class ships. Available only to MSC Yacht
Club guests, the ambience is one of pampered sophistication, and the gourmet cuisine is simply divine. Here
in the MSC Yacht Club, guests may choose to dine in the contemporary comfort of the Top Sail Lounge or
amidst the refined elegance of a dedicated gourmet restaurant.
Learn more about the all-inclusive MSC Yacht Club experience in the MSC Yacht Club module.
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ENDLESS ACTIVITIES
Step aboard the ships of MSC Cruises and experience a unique passion for life, where ships designed with a
contemporary Italian flair are destinations unto themselves.
Carefree days at sea become privileged occasions for your clients to indulge their every whim and interest
with a wide array of state-of-the-art facilities and exciting activities. Each of our 12 ships has its own theatre,
casino, disco, library, duty free shopping and Internet point, as well as one or more swimming pools, cutting-edge
sports and fitness equipment and luxurious Balinese-inspired spas. Night time is magical with fine dining, speciality
restaurants, exciting bars, dancing and unrivalled entertainment. Come explore the world of MSC.
Every day aboard an MSC ship is sure to be more extraordinary than the last. Your clients will wake each
morning to discover an endless array of activities. From energised fitness programmes to pampering spa
treatments, there is something to suit every personality and inclination.
POOLS & SUNBATHING
Aboard our Fantasia Class ships, your clients can dive into one of five spectacular swimming pools, including
the Aqua Park with a main pool and more than 150 dazzling fountains and waterfalls, a kids’ only pool, a teen
waterslide, the quieter Lido Catalano Pool and The One Pool available exclusively for MSC Yacht Club guests.
The Solarium is now an adults-only area offering a chill-out ambience of tranquillity ideal for sunbathing... while
a “Zen area” next to the Playa del Sol pool welcomes children as well as adults so its Whirlpool Baths can be
enjoyed by all. All MSC Cruises ships offer one or more pools, with plenty of sun lounges and attendants catering
to your clients’ every wish, and a retractable roof on the MSC Fantasia class ships allows for pool-side fun in
any kind of weather.
HIGH-TECH FUN
A truly modern company, MSC Cruises moves with the times.This ethos is reflected in our cutting-edge onboard
entertainment such as the Formula 1 racecar simulator, 4D cinemas that create a ‘virtual reality,’ golf simulator,
interactive play on the latest Wii consoles, even a mini ten-pin bowling alley in our Sport Bar, complete with
large screens for animated Ten Pin Tour and Turkey Shoot competitions!
PERSONAL ENRICHMENT
A cruise is the opportunity to relax, unwind and... why not learn something new?
Many of our cruises offer classes in the arts, yoga, cards, dance or language lessons, so you can truly expand
your mind as you broaden your horizons. Clients wishing to improve their hand with Lady Luck might want to
try MSC’s new complimentary gaming lessons. At least twice during each cruise, the casino croupiers on each
ship provide the latest gaming advice on Black Jack, Poker, Roulette and Dice. Whether your clients are already
gourmet connoisseurs or simply looking for an introduction to the world of fine food and wine, MSC Cruises’
ever popular theme cruises offer a real voyage of discovery with food and wine lessons specially created for
MSC guests by world renowned chefs. For detailed itineraries and descriptions, contact your local sales or
reservations department.
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SHOPPING
From high-end fashion boutiques carrying brands such as Ralph Lauren, Tommy Hilfiger, Prada, Lacoste and
more, to the MSC logo shop, a candy store, pool boutique and Photo Gallery, your clients will enjoy variety
and value when shopping aboard our ships.
The Perfumery offers hundreds of popular fragrances including Armani, Dior, Chanel, Carolina Herrera and
others, while semi-precious jewellery and watches by Mont Blanc, Bulgari,Tissot, Baume & Mercier and Longines
may also be purchased at duty free prices. Smaller boutiques on board showcase one-of-a-kind gifts and
handcrafted pieces such as Antica Murrina Veneziana glass jewellery.
FITNESS & SPORT
With MSC’s state-of-the-art fitness centres and advanced sporting options, the notion that a cruise holiday is
low-key and sedentary is truly a thing of the past. Your clients can maintain their fitness regimen, or allow our
trained instructors to tailor a programme just for them. Our specially designed squash courts are accredited
by the World Squash Federation, and we also offer shuffleboard courts, a full 360° jogging track, aerobics classes,
Pilates, tennis, basketball, volleyball and more.
MSC AUREA SPA
The serene MSC Aurea Spa offers rejuvenating Balinese treatments in a tranquil Zen-like environment.
Surrounded by soothing floral fragrances and intoxicating essential oils, your clients will melt into the blissful
ambience of these state-of-the-art facilities designed with exotic woods, natural stone and golden mosaic tiles.
Dozens of indulgent therapies including therapeutic, aromatherapy,Thai, sports and hot stone massages, as well
as special body treatments, facials and Thalasso therapies are offered in private treatment rooms. Spa guests
are welcome to relax on the teak lounges in the meditation area, with stunning floor-to-ceiling ocean views
from high atop the ship. The MSC Aurea Spa also features separate facilities for men and women with sauna,
steam room and changing area, as well as a full-service Beauty Salon for hair, make-up and nails.
Think the activities end there? Night time aboard MSC Cruises is a dazzling occasion with spectacular
entertainment and fun activities to suit all ages and lifestyles.
BROADWAY & CIRQUE-STYLED SHOWS
Each evening, a richly talented international cast of singers, dancers and acrobats takes the stage to create
moods from the mythical to the ultra-modern. Our theatres provide a truly magical ambiance for MSC’s own
unique brand of surreal theatricality and outstanding world-class performances.
BARS & LOUNGES
From piano bars, intimate cabarets and jazz bars to family karaoke fun and a lively Sports Bar, there is an option
or energy level for everyone. Enjoy evenings of refined elegance at the Cigar Room or Wine Bar, or raise a pint
of Guinness with new friends at our traditional Irish and English pubs. For an aperitif, the Pre-dinner Bar is a
perfect choice, while the Main Foyer Bar is ideal for people watching and relaxing. Other options include our
Coffee Bar, Ice Cream Bar and outdoor pool bar.
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DISCO & CLUB DANCING
In sleek, stylish surroundings with the night skies sailing past, you can party ‘til dawn as our skilled DJs spin your
favourite tracks and a spirit of celebration fills the air.
CASINO EXCITEMENT
Take a chance on Lady Luck in the most stunningly chic casinos at sea. Every ship has a stylish and energised
casino where your clients can enjoy a game of Roulette, Black Jack, or try their hand at the popular ‘Trente et
Quarante’. Whether you’re a novice or an old hand, we have Card Rooms dedicated to the world’s favourite
games including Texas Hold ‘em, where we also host live games, tournaments and international Bingo.
FAMILY FUN
When you think of cruises, do families come to mind?
MSC Cruises provides the perfect family holiday.
FUN FOR KIDS
The Mini Club, for kids ages 3 to 6 years, has its own dedicated play area, colourfully and comfortably decorated to
inspire a child’s imagination. The friendly, qualified staff knows just how to channel a sense of discovery among our
youngest guests with a fun-packed programme of activities in a safe environment. Here kids can dance at the Baby disco,
play games, watch cartoons, and interact with our magical, musical mascot Do-re-mi who entertains kids every day.
The Juniors’ Club offers non-stop fun and adventure for kids ages 7 to 11. From team games and sports to
pizza parties and junior discos, kids have a great time with new friends. Activities and tournaments take advantage
of the pool and sport areas on board. In their own dedicated area, kids enjoy arts and crafts, play popular board
games and videogames, and even watch cartoons!
The Y-Team Club lets teenagers ages 12 to 14 do their own thing in an area dedicated just for them where
they can spend time with other people their own age. Every day the club organises loads of games and sports
tournaments – or there’s always the option to get connected at the Internet Point, or chill out by the pool and
save energy for the parties and special events every evening. Our MSC Fantasia class ships have a dedicated
teen disco, as well as a Virtual World Arcade and water slide just for them. With MSC Cruises, teens can enjoy
their independence, and parents needn’t worry about where they are.
MSC Generation Teen Club makes it easy for 15 to 17 year olds to get connected with the coolest crew on
board and spend time with other people their age. The teen area really is the place to be: in addition to the
play corner with Xbox and Wii, a musical docking station for iPods, iPhones, iPads and USB readers, and a social
corner connected to Net TV and with Bluetooth keyboards are also available.
FAMILY DINING
MSC Cruises not only engages children’s imaginations with exciting activities, but satisfies their appetites with 11
different menus specifically made for kids. With a focus on quality and creativity, our children’s menus are designed
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to be nutritious as well as delicious. Our speciality restaurants invite kids to experience new flavours, too.
Parents can choose to let their kids dine with them, or with new friends in the care of their club supervisors.
Your clients simply need to check availability once on board.
A PERFECT FAMILY HOLIDAY
When your client asks just what makes MSC Cruises perfect for a family holiday?
Answer them with these seven convincing reasons:
• E ach cruise offers an endless variety of fun and entertainment, from games and sports to parties and
spectacular shows.
• Take advantage of the free, fun-packed program of dedicated activities for children of all ages... and for parents too!
• Our ships represent a safe, self-contained environment
PERFECT
where kids can enjoy themselves in complete security.
FAMILY HOLIDAY
• Knowing that children are in the hands of our friendly,
qualified staff, your clients are free to relax and enjoy
• Pools and play areas dedicated just to
a stress-free holiday.
kids on every MSC ship
• A holiday with MSC Cruises is the perfect way for
• Complimentary activities for children
your clients to enjoy some quality time to themselves
and adults including tennis, basketball,
while their kids are having fun.
shuffleboard and football
• It’s also a fantastic educational oppor tunity for
children, where they will get to know places they
have only read about at school.
• E ver y moment of excitement and adventure
becomes a happy memory for your family to treasure
forever.
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• Engaging shore excursions like pirate
shows and 3D tours
• Children cruise free all year when
travelling in the same cabin with parents
L’Enoteca
Japanese
“Kaito”
La Terrazza
La Brasserie
Sunrise Terrace
Msc Sinfonia
Msc Armonia
Msc Melody
Gli Archi
La Piazzetta
Villa Pompeiana
Sahara
Zanzibar
L’Africana
Le Bistrot
L’Etoile
Bora Bora
Yes
Msc Lirica
L’Olimpiade
(but no food)
Sports Bar
L’Olivo
Yes
Buffet
(included)
Le Vele
Yes
Yes
Yes
Sports Bar
Yes
Sports Bar
Yacht Club
Restaurant
(included for
YC guests only)
Msc Opera
Il Giardino
Msc Musica
La Cantinella
Asian fusion
“Shanghai”
4 Seasons
Msc Orchestra
Yes
Il Grappolo d’oro
Japanese
“Kaito”
L’Obelisco
Asian fusion
“Oriental Plaza”
Msc Magnifica
Msc Poesia
Yes
La Cantina Toscana
Tex Mex
“El Sombrero”
Msc Fantasia
Yes
L’Enoteca
Tex Mex
“Santa Fe”
Yes
Msc Splendida
Speciality dining
Yes
L’Oasi
À la Carte
Room service
& Pizza Delivery
Yes
Msc Divina
Ship
Wine Bar
(tapas included)
DINING
Ice Cream only
Ice Cream only
Ice Cream only
La Bussola
L’ippocampo
Il Galeone
Il Covo
Marco Polo
La Pergola
Ice Cream only
Ice Cream only
L’Approdo
La Caravella
Galaxy
Ice Cream only
Ice Cream only
Ice Cream only
Ice Cream only
Piazza
San Giorgio
La Piazzetta
Yes
Ice Cream
& Pastries
Le Maxim’s
L’Oleandro
L’Ibiscus
Villa Borghese
Il Palladio
Le Fontane
Quattro Venti
L’Edera
Il Cerchio d’Oro
Red Velvet
Villa Verde
La Reggia
Yes
Main dining
(included)
a day on board
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MSC Armonia
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MSC Melody
MSC Sinfonia
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MSC Lirica
MSC Musica
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MSC Opera
MSC Orchestra
MSC Poesia
MSC Magnifica
MSC Fantasia
MSC Splendida
MSC Divina
onboard facilities
spa relax & sport
Basketball
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Golf Practice
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Golf Simulator
Jogging Track
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Minigolf
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MSC Aurea Spa
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Shuffleboard
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Solarium
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Sport Center
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Squash
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entertainment
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4D Cinema
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Art arcade
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Bowling (50 sq.m.)
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Candy Shop
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Card Room
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Casino
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Children's Area
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Discoteque
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Duty Free
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F1 Simulator
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Internet Point
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Library
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Photo Shops and Photogallery
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Poker Room
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Pool Shop
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Shopping Area
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Teens Disco
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Video Games
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pools
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Covered Pool
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Main Pool Complex
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Teens Water Slide
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Zen Area
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a day on board
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Extra charges
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MSC Armonia
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MSC Melody
MSC Sinfonia
MSC Lirica
MSC Opera
MSC Musica
MSC Orchestra
MSC Poesia
MSC Magnifica
MSC Fantasia
MSC Splendida
MSC Divina
dining map
bars -lounges
Cigar Room
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Coffee Bar
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English Pub
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Jazz Bar
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Main Foyer Bar
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Music, Piano and Show Bar
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Outdoor and Pool Bar
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Prediner Bar
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





Sports Bar




Wine Bar



MSC Fantasia


MSC Splendida


MSC Divina
Irish Pub




MSC Armonia
MSC Melody
Extra charges
may apply
Breakfast
Lunch
MSC Musica

MSC Sinfonia

MSC Lirica

MSC Opera

MSC Orchestra

MSC Poesia
MSC Magnifica





Included


Dinner
Ice Cream Bar



restaurant
Fine dining
Main Restaurant



À la Carte restaurants












Casual dining
Buffet/Cafeteria/Self service







Pizza Delivery







Room service

















Included










*


*





Speciality dining
Japanese Restaurant

Oriental Restaurant

Tex Mex Restaurant



Sports Bar



Wine Bar



MSC Yacht Club
Dedicated Restaurants










Included for
MSC Yacht
Club guests

* if ship at sea
17
a day on board
key points
EXCEPTIONAL DINING
Fine Dining
•Two main dining restaurants on all ships
•Renowned seven-course menu
•Á la carte restaurants available on board Musica Class ships
•Highest culinary standards and an ethical approach to seafood
•Two Gala Evenings on each 7-day cruise, Captain’s Cocktail Party and gourmet menus
•Two-star Michelin Chef Mauro Uliassi
Speciality Dining
•Tex Mex
•Japanese Sushi Bar
•Asian-fusion
•Sports Bar
•Wine Bar
Casual Dining
•Sumptuous buffets with pizzas, pastas, grilled burgers, kebabs and so much more
•Ice Cream Bar
•Room service
•Pizza Delivery
•Daily afternoon tea
MSC Yacht Club
•All-inclusive area for MSC Yacht Club guests only
•Exclusive social lounge and gourmet restaurants
18
a day on board
key points
ENDLESS ACTIVITIES
MSC By Day
Pools & Sunbathing
•Five swimming pools, Aqua Park, 150 fountains and waterfalls, kids’ only pool and teen waterslide
•The One Pool for MSC Yacht Club guests, the adults-only Solarium on top deck, and the Zen area with
Whirlpool Baths open to adults and children alike
•Retractable roof on the Fantasia class ships for pool-side fun in any kind of weather
High-tech Fun
•Formula 1 racecar simulator
•4D Cinemas
•Golf simulator (MSC Sinfonia)
•Wii Consoles
•Bowling Alley
Personal Enrichment
•Classes in the arts, yoga, cards, dance and language lessons
•Gaming lessons with professional croupiers
•Food and Wine lessons and demonstrations
Shopping
•Fashion boutiques, MSC Logo Shop, Candy store, Pool boutique and Photo Gallery
•Perfumery, Semi-precious jewellery and watches
•Duty free shopping
•One-of-a-kind Gift boutiques
Fitness & Sport
•State-of-the-art fitness centres and advanced sporting options
•Tailor made programmes by our trained instructors
•Squash courts, Shuffleboard courts, 360° Jogging track, Aerobics classes, Pilates, Tennis, Basketball,
Volleyball and more
MSC Aurea Spa
•Rejuvenating Balinese treatments in a tranquil Zen-like environment
•Expert therapists from Bali offer therapeutic, aromatherapy, Thai, sports and hot stone massages
•Special body treatments, facials and Thalasso therapies
•Teak lounges, Private treatment rooms, Separate facilities for men and women with Sauna and Steam room
•Full service Beauty salon
19
a day on board
key points
ENDLESS ACTIVITIES
MSC By Night
Broadway and Cirque-styled Shows
•International cast of singers, dancers and acrobats
•Surreal theatricality and world-class performances
Bars and Lounges
•Piano bars, intimate cabarets and jazz bars
•Family karaoke, sports bar
•Cigar Room, wine bar, Irish and English pubs
•Pre-dinner bar, Main Foyer Bar
•Coffee Bar, Ice Cream Bar, outdoor pool bar
Disco and Club Dancing
•Sleek, stylish surroundings
•Skilled DJs
Casino Excitement
•Stunningly chic casinos
•Roulette, Black Jack, Trente et Quarante
•Texas Hold ‘em, live games, tournaments and international Bingo
20
a day on board
key points
family fun
The Perfect Family Holiday
•Pool and play areas dedicated just for kids on every MSC ship
•Complimentary activities for children and adults including tennis, basketball, shuffleboard and football
•Engaging shore excursions like pirate shows and 3D tours
•Children cruise free all year when travelling in the same cabin with parents
(see Selling Tools for detailed information)
Dedicated Areas & Engaging Activities for Kids
Mini Club
•Tex Mex
•Japanese Sushi Bar
•Asian-fusion
•Sports Bar
•Wine Bar
Juniors’ Club
•Ages 7-12
•Team games, sports, pizza parties, arts and crafts, board games and videogames
•Activities and tournaments in the pool and sport areas
Teens’ Club
•Ages 13-17
•Dedicated teen area
•Games and sports tournaments
•Internet Point
•Dedicated teen disco
•Virtual World Arcade
•Water slide reserved for teens
Family Dining
•11 Menus made for kids
•Treat your kids to a new dining experience
•Kids can dine with parents or in the care of their club supervisors
7 Reasons why MSC Cruises is Perfect for a Family Holiday
1.Fun for the whole family
2.Activities for every age group
3.Comfort and safety
4.Total peace of mind
5.A break from the routine
6.A voyage of discovery
7.A unique shared experience
21
a day on board
key points
USEFUL DINING INFORMATION
Special diets
MSC Cruises accommodates the special dietary needs of all guests. Travel agents need to advise the MSC
Reservation Agent of any special dietary requests on behalf of their clients at the time of booking.This allows
the ship’s Operation Manager the proper time to ensure special needs are fulfilled. In some cases, a medical
certificate may be requested.
•Gluten-free (special menus on Fantasia and Musica Class ships)
•Kosher meals
•Indian meals (upon request)
•Dairy- and Lactose-free
•Low- and no-fat
•Low-sodium
•The two main
Dining venues: hours and charges
•The two main dining rooms on all ships (one on the MSC Melody) offer two assigned seatings for Breakfast,
Lunch and Dinner; meals included in cruise fare.
•The pool deck/lido buffets on all ships serve Breakfast, Lunch and Dinner; meals included in cruise fare.
•For MSC Yacht Club guests, all meals – Breakfast, Lunch and Dinner – are served in exclusive MSC Yacht
Club venues and are included in the cruise fare.
•Speciality Restaurants on all MSC Fantasia and MSC Musica Class ships serve Lunch and Dinner only;
reservations are required; meals are on charge.
•The Wine Bar on all MSC Fantasia and MSC Musica Class ships serves Lunch (on sea days only) and
Dinner; meals are on charge.
•The Sports Bar on all Fantasia Class ships serves Lunch and Dinner; meals are on charge. The Sports Bar
on the MSC Magnifica serves Lunch (on sea days only) and Dinner; meals are on charge.
•The Ice Cream Bar on all ships is open daily; ice cream is on charge.
•Room Service & Pizza Delivery is available for dinner on Fantasia and Musica Class ships only; Room
Service is included in cruise fare, Pizza Delivery is on charge.
•Please refer to the Dining Map in the Selling Tools module for detailed information on each ship’s restaurants
and venues.
22
accommodations
No matter what kind of holiday your clients desire, with MSC Cruises you will find a wide range of generously
appointed accommodations to suit every type of traveller. From the highest standards of luxury and privacy
enjoyed within the MSC Yacht Club, to the serene comfort of a Balcony Suite or the great value of an Ocean
View cabin, every accommodation offers stylish features and modern conveniences to make your clients
feel at home during their cruise
MSC CRUISES FLEET BY CLASS
• MSC Fantasia Class MSC Divina, MSC Splendida, MSC Fantasia
• MSC Musica Class
MSC Magnifica, MSC Poesia, MSC Orchestra, MSC Musica
• MSC Lirica Class
MSC Opera, MSC Lirica, MSC Sinfonia, MSC Armonia
• MSC Melody
MSC Melody
In this module
•
•
•
•
•
•
•
•
Accommodation
The Greatest Value
Travelling with Family & Friends
MSC Yacht Club Suites
Aurea Suites
Balcony Suites
Balcony, Ocean View and Inside Cabin
Guests with Disabilities
23
accommodations
THE GREATEST VALUE
MSC Cruises’ extensive variety of suite and cabin types
allows you to tailor the accommodation to your client’s
budget and number of people travelling together.
When helping your clients choose their accommodation,
remember that the lowest fare does not always
represent the greatest value.Your client may be inclined
to think the least expensive accommodation is the best
way to save money, when in fact there are many
variables that need to be considered to create the best
experience at the best price. What types of variables
should you consider?
TRAVELLING
WITH FAMILY & FRIENDS
Perhaps your client is a family or a group of friends
planning a memorable trip. Family travel is one of the
fastest growing segments of the cruise industry, and
MSC Cruises’ ships are ideally suited to cater to the
needs of families of all sizes. Nearly 65% of all
MSC Cruises accommodations are Balcony Cabins.
Comfortably spacious with the benefit of a private
balcony, many offer 3rd and 4th berths, providing an ideal
and affordable option for friends travelling together.
Consider the group of friends thinking an Inside or
Ocean View cabin is their best option to stretch their
vacation money. And then consider the enhanced
experience they are sure to enjoy in a Balcony Cabin
for just a nominally increased fare.
24
VARIABLES TO CONSIDER
• What is your client’s budget?
• How many people are travelling
together?
• Do they want connecting cabins, or
would a suite be more comfortable?
• If a family, how many children? And what
are their ages?
• If a group of friends, do they want
accommodations near each other, or
possibly share a cabin or suite?
BENEFITS FOR FAMILIES
• Kids cruise free in same cabin as parents
• Connecting cabins with kids under 18
(Happy Family fare: 3 adult Cruise Only fares; up
to 2 children pay only child’s port dues)
• Extra cabin with kids under 18
(Tandem fare: kids get own cabin- parents pay
regular quoted fare and reduced rate)
• Up to 3 kids under 18 travelling with 1 adult
(All in One fare: parent pays regular quoted
fare, first child under 18 pays 60% of adult fare,
remaining children pay only port taxes.)
BENEFITS FOR FRIENDS
• Private balcony offers fresh perspectives
on each new port of call; ideal for breakfast
and evening cocktails
• Well-designed layout is spacious and
comfortable
• Open and airy, offering an indulgent connection to the sounds and sights of the sea
• Indulgent, privileged
accommodations
MSC YACHT CLUB SUITES
The spacious MSC Yacht Club suites are havens of
absolute luxury and exclusivity, attended to by a staff
of dedicated butlers, 24 hours a day. Located in the
prestigious foredecks of our Fantasia class ships, take a
virtual tour of three different suite types by clicking on
each image. The suites range from 26 to 53 m2 (279
to 570 ft2) and feature a private balcony or panoramic
window.
Created by the renowned De Jorio Design International,
all are appointed to the highest standards of plush
comfort with Egyptian cotton sheets and bathrobes by
Mascioni Italy, Dorelan pillow menu, and Myform
Memory ergonomic double beds (easily converted into
two singles).
MSC YACHT CLUB
AMENITIES
• Wood furnishing
• Marble bathroom
• Ample wardrobes
• Interactive widescreen TV with radio
• Nintendo Wii console
• In-suite laptop with payable Internet
access
• Complimentary mini bar
• Intelligent air conditioning
• Personal safe
• Mascioni Italy Egyptian linens and robes
• Myform Memory foam beds
(easily converted to 2 singles
Booking an MSC Yacht Club suite gives your clients
• Dorelan pillow menu
exclusive access to a world of all-inclusive private club
privileges including dedicated gourmet restaurants, the
Top Sail Lounge and The One Pool & Bar, a selection of fine wines and spirits, direct private lift access to the
MSC Aurea Spa, access to all speciality restaurants and entertainment throughout the ship, and an extreme
attention to detail.
DELUXE SUITES
• From 26 to 32 m² (279 to 344 ft²) with private balcony
• Suites for guests with disabilities: Deluxe Suites fully equipped for the comfort and convenience of guests
with disabilities
ROYAL SUITES
• 52 m² (559 ft²) with private balcony
EXECUTIVE & FAMILY SUITES
• From 45 to 53 m² (484 to 570 ft²) with panoramic sealed window
25
accommodations
AUREA SUITES
The Aurea Suites are the perfect choice for your spaloving clientele. Choose one of these supremely
comfortable suites and your clients will also receive a
revitalising MSC Aurea Spa health and beauty package
with unlimited access to the Thermal Suite, plus a
Balinese massage, a Facial Reflex treatment, welcome
cocktail at the MSC Aurea Spa Bar, solarium session,
and private consultation with the Spa Doctor.
HEALTH & BEAUTY
PACKAGE
• Unlimited access to Thermal Suite
• Balinese massage
• Facial Reflex treatment
• Welcome cocktail at the
MSC Aurea Spa Bar
• Solarium session
• Private consultation with the Spa Doctor
Take a look at the Aurea Suites’ features. Two types of
Aurea Suites range in size from 21 to 47 square metres
(226 to 505 ft2) and feature a private balcony or
panoramic sealed window.
MSC AUREA SUITES
FEATURES
• Available on MSC Fantasia class
• Double bed (convertible to 2 singles)
• Private bathroom with bathtub
• Spacious wardrobe
• Interactive TV
• Cable Internet connection (on charge)
• Telephone
• Mini bar (on charge)
• Intelligent air conditioning
• Personal safe
• Hairdryer
26
accommodations
BALCONY SUITES
Encourage your clients to live their holiday to the fullest
and indulge in the spacious comfort of a Balcony Suite.
Take a virtual tour by clicking on the buttons. Elegantly
furnished, this category offers your clients the freedom
to make every moment special. Ranging from 27 to 32
square metres (290 to 344 ft2), all are appointed with
these amenities.
BALCONY SUITES
FEATURES
• Available on MSC Fantasia, MSC Musica
& MSC Lirica class
• Double bed (convertible to 2 singles)
• Private bathroom with bathtub
• Spacious wardrobe
• Interactive TV
• Cable Internet connection (on charge)
• Telephone
• Mini bar (on charge)
• Intelligent air conditioning
• Personal safe
• Hairdryer
BALCONY, OCEAN VIEW AND INSIDE CABINS
BALCONY CABINS
These cabins offer comfortable accommodation with
the benefit of a private balcony, so your clients may
treat themselves to the fresh air of a different destination
each day. Our Balcony Cabins range from 15 to 30 m2
(161 to 322 ft2).
BALCONY CABINS
FEATURES
• Available on MSC Fantasia, MSC Musica
& MSC Lirica class
• Double bed (convertible to 2 singles)
• Private bathroom with bathtub or shower
• Interactive TV
• Cable Internet connection (on charge)
• Telephone
• Mini bar (on charge)
• Intelligent air conditioning
• Personal safe
• Hairdryer
27
accommodations
OCEAN VIEW CABINS
If your clients plan to live an active lifestyle on board
– taking full advantage of the many activities offered on
every ship – then an Ocean View Cabin offers great
value without compromising comfort. Two types of
cabins with a porthole include Ocean View and Family
cabins, ranging from 11 to 22 m2 (118 to 236 ft2).
OCEAN VIEW CABINS
FEATURES
• Available on MSC Fantasia, MSC Musica
& MSC Lirica class
• Double bed (convertible to 2 singles)
• Private bathroom with shower
• Interactive TV
• Cable Internet connection (on charge)
• Telephone
• Mini bar (on charge)
• Intelligent air conditioning
• Personal safe
• Hairdryer
INSIDE CABINS
An economical value for those clients who intend to
take full advantage of the ship’s extensive on board
recreation and entertainment every day. Inside Cabins
range in size from 11 to 16 m2 (118 to 172 ft2).
INSIDE CABINS
FEATURES
• Available on MSC Fantasia, MSC Musica
& MSC Lirica class
• Double bed (convertible to 2 singles)
• Private bathroom with shower
• Interactive TV
• Cable Internet connection (on charge)
• Telephone
• Mini bar (on charge)
• Intelligent air conditioning
• Personal safe
• Hairdryer
28
accommodations
GUESTS WITH DISABILITIES
Ever y ship in the MSC Cruises’ fleet includes
accommodation for guests with disabilities, appointed
with the same elegance. Please refer to PDF chart
“Facilities for People with Disabilities” for exact
specifications by ship.
ACCOMMODATION FOR
GUESTS WITH DISABILITIES
• Wide cabin/suite entrance doors
• Wide bathroom doors
• Spacious cabins/suites averaging 17 to
40 square metres (depending on ship/
accommodation)
• Spacious bathroom with fold-down
shower seat; raised WC seat with
handrails
• Wheelchairs available on board upon
request
• All decks/public areas are wheelchair
accessible
• All tenders/piers on itinerary are
wheelchair accessible
29
accommodations
cabin types
msc fantasia class
MSC Divina
MSC Splendida
MSC Fantasia
MSC Yacht Club
69
71
28
Aurea Suites
28
28
28
8
8
Balcony Suites
Balcony Cabins
1,125
1,151
1,143
Ocean View
124
85
93
Inside
405
294
294
Cabins for people with disabilities
45
43
43
msc Musica class
MSC Magnifica
Deluxe Suites
MSC Poesia
MSC Orchestra
MSC Musica
18
18
18
44
Balcony Suites
Balcony Family Suites
8
Balcony Cabins
785
809
809
809
Ocean View
173
173
173
173
Inside
249
275
275
275
Cabins for people with disabilities
16
17
17
17
msc lirica class
Balcony Suites
Family Suites
Balcony Cabins
MSC Opera
MSC Lirica
MSC Sinfonia
MSC Armonia
28
132
132
132
2
2
2
2
172
Ocean View
295
370
371
371
Inside
359
276
272
272
5
4
4
4
Cabins for people with disabilities
msc melody
MSC Melody
Suites Ocean View
Mini Suites Ocean View
72
Ocean View
303
Inside
151
Cabins for people with disabilities
30
6
4
accommodations
disabled facilities
msc fantasia class
MSC Divina
Disabled cabin category
MSC Splendida
MSC Fantasia
Cat. 2, 3, 4, 6, 7, 8, 9, 10, YC1 Cat. 2, 3, 4, 6, 7, 8, 9, 10, YC1 Cat. 2, 3, 4, 6, 7, 8, 9, 10, YC1
88,5 cm
(81,5 cm YC1 cabins)
88,5 cm
(81,5 cm YC1 cabins)
88,5 cm
(81,5 cm YC1 cabins)
90 cm
90 cm
90 cm
Size of cabin area
≈24 - ≈39 sq.m.
≈24 - ≈39 sq.m.
≈24 - ≈39 sq.m.
Size of bathroom
3,5 sq.m.
3,5 sq.m.
3,5 sq.m.
Yes
Yes
Yes
44 cm
44 cm
44 cm
Does the WC seat have grab rails?
Yes
Yes
Yes
Are wheelchairs available on board?
In limited numbers
on request
In limited numbers
on request
In limited numbers
on request
Are all decks/public areas accessible?
Yes
Yes
Yes
Are all lifeboats wheelchair-accessible?
No*
No*
No*
Cabin door width
Bathroom door width
Is there a fold-down seat in the shower?
Height of seat from the floor
Do the elevators have deck indicators?
Can severely visually impaired/blind guests be
catered for on the cruise?
Visual - Audio & Braille
Visual - Audio & Braille
Visual - Audio & Braille
(Braille on hand rails at stair (Braille on hand rails at stair (Braille on hand rails at stair
landings, cabin doors, and
landings, cabin doors, and
landings, cabin doors, and
directional signs)
directional signs)
directional signs)
Only with
Only with
Only with
full time carer
full time carer
full time carer
*In the event of an emergency, dedicated personnel will help disabled persons to board lifeboats.
msc Musica class
MSC Magnifica
MSC Poesia
MSC Orchestra
MSC Musica
Cat. 1, 2, 3, 5, 6, 11
Cat. 1, 2, 3, 5, 6, 8
Cat. 1, 2, 3, 5, 6, 8
Cat. 1, 2, 3, 5, 6, 8
81,5 cm
83 cm
83 cm
83 cm
85 cm
91,5 cm
91,5 cm
91,5 cm
Size of cabin area
≈17 - ≈40 sq.m.
≈17 - ≈40 sq.m.
≈17 - ≈40 sq.m.
≈17 - ≈40 sq.m.
Size of bathroom
4 sq.m
4 sq.m
4 sq.m
4 sq.m
Yes
Yes
Yes
Yes
45 cm
45 cm
45 cm
45 cm
Does the WC seat have grab rails?
Yes
Yes
Yes
Yes
Are wheelchairs available on board?
In limited numbers
on request
In limited numbers
on request
In limited numbers
on request
In limited numbers
on request
Are all decks/public areas accessible?
Yes
Yes
Yes
Yes
Are all lifeboats wheelchair-accessible?
No*
No*
No*
No*
Do the elevators have deck indicators?
Yes
Yes
Yes
Yes
Only with
full time carer
Only with
full time carer
Only with
full time carer
Only with
full time carer
Disabled cabin category
Cabin door width
Bathroom door width
Is there a fold-down seat in the shower?
Height of seat from the floor
Can severely visually impaired/blind guests be
catered for on the cruise?
*In the event of an emergency, dedicated personnel will help disabled persons to board lifeboats.
31
accommodations
disabled facilities
msc lirica class
MSC Opera
MSC Lirica
MSC Sinfonia
MSC Armonia
Cat. 3, 4
Cat. 3, 4
Cat. 3, 4
Cat. 3, 4
Cabin door width
88 cm
88 cm
88 cm
88 cm
Bathroom door width
88 cm
90 cm
88 cm
88 cm
Size of cabin area
21 sq.m.
21 sq.m.
21 sq.m.
21 sq.m.
Size of bathroom
2,5 sq.m
2,5 sq.m
2,5 sq.m
2,5 sq.m
Yes
Yes
Yes
Yes
48 cm
45 cm
45 cm
45 cm
Does the WC seat have grab rails?
Yes
Yes
Yes
Yes
Are wheelchairs available on board?
In limited numbers
on request
In limited numbers
on request
In limited numbers
on request
In limited numbers
on request
Are all decks/public areas accessible?
Yes
Yes
Yes
Yes
Are all lifeboats wheelchair-accessible?
No*
No*
No*
No*
Do the elevators have deck indicators?
Yes
Yes
Yes
Yes
Only with
full time carer
Only with
full time carer
Only with
full time carer
Only with
full time carer
Disabled cabin category
Is there a fold-down seat in the shower?
Height of seat from the floor
Can severely visually impaired/blind guests be
catered for on the cruise?
*In the event of an emergency, dedicated personnel will help disabled persons to board lifeboats.
msc melody
MSC Melody
Disabled cabin category
Cat. 8
Cabin door width
73 cm
Bathroom door width
76 cm
Size of cabin area
19 sq.m.
Size of bathroom
2,2/1,35 sq.m.
Is there a fold-down seat in the shower?
Height of seat from the floor
Yes
45 cm
Does the WC seat have grab rails?
Yes
Are wheelchairs available on board?
In limited numbers
on request
Are all decks/public areas accessible?
Yes
Are all lifeboats wheelchair-accessible?
No*
Do the elevators have deck indicators?
Yes
Can severely visually impaired/blind guests be
catered for on the cruise?
Only with
full time carer
*In the event of an emergency, dedicated personnel will help disabled persons to board lifeboats.
32
accommodations
key points
accommodations overview
• Wide range of accommodations to suit every type of traveller
•Luxury, privacy, serene comfort, great value
•Stylish features and modern conveniences
•Tailor the accommodation to your client’s budget and number of people travelling together
•The lowest fare does not always represent the greatest value
Variables to consider
•What is your client’s budget?
•How many people are travelling together?
•Do they want connecting cabins, or would a suite be more comfortable?
•If a family, how many children? And what are their ages?
•If a group of friends, do they want accommodations near each other, or possibly share a cabin or suite?
travelling with family & friends
•Nearly 65% of accommodations are Balcony Cabins with private balcony and many with 3rd and 4th berths
•More than 50% of MSC’s fleet-wide accommodation offers 3rd and 4th berths in nearly all categories,
allowing more people the opportunity to travel together at a lower price
•Consider the enhanced experience they are sure to enjoy in a Balcony Cabin for just a nominally
increased fare
Travelling with Family
•Our Family Fares work in conjunction with a number of accommodation options:
– Kids Cruise Free in same cabin as parents!
– Connecting cabins with kids under 18
(Happy Family fare: 3 adult Cruise Only fares; up to 2 children pay only child’s port dues)
– Extra cabin with kids under 18
(Tandem fare: kids get own cabin – parents pay regular quoted fare and kids pay a reduced rate)
– Up to 3 kids under 18 travelling with 1 adult
(All In One fare: parent pays regular quoted fare, first child under 18 pays 60% of adult fare, remaining
children pay only port taxes).
Travelling with Friends
•Private balcony offers fresh perspectives on each new port of call; ideal for breakfast and evening cocktails
•Well-designed layout is spacious and comfortable
•Open and airy, offering an indulgent connection to the sounds and sights of the sea
•Indulgent, privileged
33
accommodations
key points
msc yacht club suites
•Marble bathrooms
•Ample wardrobes
•Interactive widescreen television with radio
•Nintendo Wii consoles
•In-suite laptop with payable Internet access
•Complimentary mini bars
•Mascioni Egyptian cotton linens and robes
•Intelligent air conditioning
•Safe
•Dorelan pillow menu
•Myform Memory foam beds
Deluxe Suites
•26-32 sq. m / 279-344 sq. ft with private balcony
•Located on decks 15 and 16
Executive & Family Suites
•45-53 sq. m / 484-570 sq. ft with panoramic sealed window
•Located on deck 12
Royal Suites
•52 sq. m / 559 sq. ft with private balcony
•Located on deck 16
Suites for Guests with Disabilities
•Fully equipped and configured for the convenience and comfort of guests with physical disabilities
•Suites are 39 sq. m / 419 sq. ft. with private balcony
•Located on deck 16
aurea suites
•Double bed (convertible to two singles)
•Private bathroom with bathtub
•Spacious wardrobe
•Interactive TV
•Cable Internet connection (on charge)
•Telephone
•Mini bar (on charge)
•Intelligent air conditioning
•Personal safe
•Hairdryer
balcony suites
•Double bed (convertible to two singles)
•Private bathroom with bathtub
•Spacious wardrobe
•Interactive TV
•Cable Internet connection (on charge)
•Telephone
•Mini bar (on charge)
•Intelligent air conditioning
•Personal safe
•Hairdryer
34
accommodations
key points
balcony, ocean view & inside cabins
Balcony Cabins
MSC Fantasia, MSC Musica & MSC Lirica class
•Double bed (convertible to two singles)
•Private bathroom with bathtub or shower
•Interactive TV
•Cable Internet connection (on charge)
•Telephone
•Mini bar (on charge)
•Intelligent air conditioning
•Personal safe
•Hairdryer
Oceanview Cabins
MSC Fantasia, MSC Musica, MSC Lirica class & MSC Melody
•Double bed (convertible to two singles)
•Private bathroom with shower
•Interactive TV
•Cable Internet connection (on charge)
•Telephone
•Mini bar (on charge)
•Intelligent air conditioning
•Personal safe
•Hairdryer
Inside Cabins
MSC Fantasia, MSC Musica, MSC Lirica class & MSC Melody
•Double bed (convertible to two singles)
•Private bathroom with shower
•Interactive TV
•Cable Internet connection (on charge)
•Telephone
•Mini bar (on charge)
•Intelligent air conditioning
•Personal safe
•Hairdryer
35
36
MSC YACHT CLUB
The MSC Yacht Club exudes an air of luxurious privilege from its enviable location on the very top forward
decks of the fleet’s ultra-modern Fantasia class ships – the MSC Fantasia, MSC Splendida and MSC Divina.
For your clients who seek an extraordinary level of privacy, exclusivity and all-inclusive value, MSC Cruises
presents the MSC Yacht Club, an entirely self-contained haven of Italian-designed superior suites offering
impeccable 24-hour Butler Service.
The MSC Yacht Club is truly a “ship within a ship” with an illuminated staircase of Swarovksi crystals leading to
its own Concierge Reception of gleaming Italian marble and rich walnut woods. Here in their own private
enclave, guests enjoy a complimentary selection of wines, spirits and cuisine throughout the MSC Yacht Club’s
exclusive venues including the refined Top Sail Lounge, the open-seating gourmet restaurant, and, serenely
sophisticated,The One Pool & Bar. Guests also enjoy private access to the MSC Aurea Spa. Our dedicated staff
will also arrange extraordinary shore excursions and private shopping for your guests. Wondering who may
be an MSC Yacht Club client? Learn how to qualify the ideal clients at the end of this module.
In this module
• The MSC Yacht Club Experience
• Butler Service and Concierge Reception
• Exclusive Dining
• Suites
• MSC Yacht Club Clients
37
MSC YACHT CLUB
BUTLER SERVICE &
CONCIERGE RECEPTION
The MSC Yacht Club experience begins the moment
your clients arrive at their port of embarkation when
their very own Butler greets them pier-side for a
personal escort aboard.
The superlative standard of service enjoyed as a guest
in the MSC Yacht Club is provided by professional
butlers. Each suite enjoys the dedicated services of a
Butler, 24-hours a day.
Our expertly trained Concierge staff is also available
24-hours a day to arrange all of your client’s shipboard
and shoreside engagements.
MSC YACHT CLUB SUITES
What sor t of accommodations is available in the
MSC Yacht Club? Superior suites are designed for
superlative comfort with the finest wood furnishings,
Mascioni Egyptian cotton linens and robes, Dorelan
pillow menu and Myform Memory foam double beds,
easily converted into two singles upon request.
DELUXE SUITES
• From 26 to 32 m² (279 to 344 ft²) with private balcony
• Suites for guests with disabilities: Deluxe Suites fully
equipped for the comfort and convenience of guests
with disabilities
ROYAL SUITES
• 52 m² (559 ft²) with private balcony
EXECUTIVE & FAMILY SUITES
• From 45 to 53 m² (484 to 570 ft²) with panoramic
sealed windowMSC Cruises is among the first cruise
lines to devote a ship to this thrilling new Arabian
destination for an entire season.
38
BUTLER SERVICE
• Priority check-in and check-out
• Unpack and pack suitcases on request
• Twice-daily towel changes
• Personal care of guest shoes on request
• Delivery of favourite international
newspaper daily, even in mid-ocean!
CONCIERGE SERVICE
• Priority reservations for special onboard
services
• All services in port, including information
on local attractions and priority
reservations for on-shore tours and
private excursions
• Reservations for MSC Aurea Spa wellness,
beauty and massage treatments
• Reservations for premier speciality
restaurants
• Arrangements for private off-hour shopping
on board, accompanied by your Butler
MSC YACHT CLUB AMENITIES
• Wood furnishing
• Marble bathroom
• Ample wardrobes
• Interactive widescreen TV with radio
• Nintendo Wii console
• In-suite laptop with payable Internet access
• Complimentary mini bar
• Intelligent air conditioning
• Personal safe
• Mascioni Italy Egyptian linens and robes
• Myform Memory foam beds (easily converted to 2 singles
• Dorelan pillow menu
MSC YACHT CLUB
EXCLUSIVE DINING
The renowned fine dining experience enjoyed aboard all MSC ships is elevated to even higher levels in the
MSC Yacht Club as guests enjoy an astounding variety of delicacies, all served complimentary whenever they
wish. Guests are assured a superior dining experience to delight even the most discriminating palate, ranging
from the healthy to the superbly indulgent.
PANORAMIC PRIVATE RESTAURANT
An ever-changing Mediterranean menu of exceptional cuisine is enjoyed in a gourmet restaurant reserved
exclusively for MSC Yacht Club guests – L’Étoile on MSC Fantasia and L’Olivo on MSC Splendida, and Le Muse
on MSC Divina.
Open seating allows guests to dine when and with whom they please, and reservations are easily arranged for
those preferring a specific table.
TOP SAIL LOUNGE
An elegant lounge with spectacular panoramic views serves an extensive choice of Italian and international
gourmet specialities and light snacks along with complimentary cocktails and beverages.
ROOM SERVICE & IN-SUITE MINI BAR
Guests may also enjoy light bites in the privacy and comfort of their suite, and naturally, everything, including
the mini bar, is offered complimentary.
AMENITIES, BENEFITS & SERVICES
MSC YACHT CLUB THE ONE POOL & BAR
High on each ship’s very top sun deck,The One Pool & Bar is a stylishly sophisticated leisure complex reserved
exclusively for MSC Yacht Club guests. This privileged area features a swimming pool, two whirlpool baths and
a sunning deck. The adjacent bar offers refreshing drinks and cocktails, and a menu of light snacks throughout
the day.
MSC AUREA SPA
The MSC Yacht Club offers private lift access to the opulent MSC Aurea Spa, and your MSC Yacht Club clients
are entitled to a complimentary Thermal Suite in the spa consisting of a superb Sauna and Turkish bath for two.
Their Butler can assist with priority spa reservations for a wide range of exclusive wellness, beauty and massage
treatments.
MSC YACHT CLUB ASHORE
Our Concierge and Butler staff are happy to share their personal recommendations – and tap into MSC’s
39
MSC YACHT CLUB
vast resources – to create customised excursions ashore for your MSC Yacht Club clients. The Concierge
is pleased to arrange upon request:
• Bespoke shore excursions in private car or minibus, with personal multi-lingual guide
• Exclusive shopping ashore with personal guide
• Personal photographer available to accompany/photograph all excursions
MSC YACHT CLUB SHOPPING
Your MSC Yacht Club clients are welcome to book private off-hours shopping accompanied by their Butler,
who will also arrange for exclusive viewings of jewellery in the privacy and comfort of an MSC Yacht Club
guest’s suite.
The MSC Yacht Club experience revolves completely around the guest, creating an incomparable vacation of
privilege, exclusivity and privacy.
WHO IS YOUR MSC YACHT CLUB CLIENT?
The MSC Yacht Club client is someone who is accustomed to luxury and demands perfection. They are used
to having extensive choices, and whilst they may enjoy a more affluent lifestyle, they place tremendous importance
on value.The MSC Yacht Club client does not necessarily have a reserved personality – in fact, they are seeking
the excitement and thrills a large ship has to offer, but still appreciate the peaceful exclusivity of their own
privileged space.
• Contemporary cruisers looking for more exclusivity, but not wishing to sacrifice the vast entertainment
options of a large ship
• Clients who may typically book a suite on other cruise lines or hotels but who are seeking a truly authentic
luxury experience
• Multi-generational Families: MSC is perfect for multi-generational travel as it allows grandparents and/or
parents to travel in an MSC Yacht Club suite and children and/or grandchildren to stay in standard
accommodation. Click on the icon to learn why multi-generational families are an appealing selling option
for the MSC Yacht Club.
• Immediate Family: Parents travelling with just their children might also consider an MSC Yacht Club suite as
it allows mom and dad the opportunity to enjoy the luxuries of privileged dining and The One pool area
while kids are entertained in fully-supervised age-appropriate programmes
• Incentive and Business Travel: an MSC Yacht Club holiday is an ideal way to reward top performers; also
good for executive business travel retreats
40
MSC YACHT CLUB
amenities msc yacht club
MSC YACHT CLUB
CRUISE
traditional CRUISE*
WELCOME, RECEPTION AND SERVICE
Dedicated priority check-in and check-out

24-hour room service

Exclusive 24-hour MSC Yacht Club Concierge Reception and Butler Service


ON-BOARD VENUES
Exclusive venues for MSC Yacht Club guests
(Concierge Lounge, Top Sail Lounge, Dedicated Restaurant, The One sun
deck complex with private pool and bar)

Access to all public venues
(Shopping Precinct, Lounges, 19 bars, Aquapark and swimming pools,
including covered pool with magrodome retractable roof, Internet Point)


Full board included in price


Exclusive private restaurant with free choice of dining times

Alcoholic and soft drinks included in price in all MSC Yacht Club venues,
private restaurant and suite mini bar

Access to all supplementary à la carte restaurants on board
(Tex Mex, Wine tasting bar)

DINING AND DRINKS

ACCOMMODATION
Spacious luxury suites with fine furnishings and Nintendo Wii

International newspaper of choice

Pillow menu

WELLNESS, SPORTS, LEISURE AND ENTERTAINMENT
Direct private access to MSC Aurea SPA from MSC Yacht Club

Access to all wellness and spa facilities (1700 sq. m)


Access to all sports facilities (Squash, Jogging, Tennis, Gym)


Access to all entertainment venues
(Theatre, Casino, Formula 1 Simulator, 4D Cinema, Bowling, Disco)


Access to all children’s and teens’ venues and services


* On MSC Divina, MSC Splendida and MSC Fantasia
41
MSC YACHT CLUB
key points
MSC YACHT CLUB
• Extraordinary level of privacy, exclusivity and all-inclusive value
• Available on MSC Fantasia class ships
• Complimentary selection of wines, spirits and cuisine
• Exclusive venues – Top Sail Lounge, gourmet restaurant and The One Pool & Bar
• Private lift access to MSC Aurea Spa
• Arranged shore excursions and private shopping on request
BUTLER SERVICE & CONCIERGE RECEPTION
Butler Service
•Priority check-in and check-out
•Unpack and pack suitcases on request
•Twice-daily towel changes
•Personal care of guest shoes on request
•Delivery of favourite international newspaper daily, even in mid-ocean!
•Daily English Afternoon Tea
Concierge Service
•Priority reservations for special onboard services
•Priority reservations for on-shore tours and private excursions
•Reservations for MSC Aurea Spa wellness, beauty and massage treatments
•Reservations for premier speciality restaurants
•Arrangements for private off-hour shopping on board, accompanied by your Butler
42
MSC YACHT CLUB
key points
SUITES
Butler Service
•Marble bathrooms
•Ample wardrobes
•Interactive widescreen television with radio
•Nintendo Wii consoles
•In-suite laptop with payable Internet access
•Complimentary mini bars
•Mascioni Egyptian cotton linens and robes
•Intelligent air conditioning
•Safe
•Dorelan pillow menu
•Myform Memory foam beds
Deluxe Suites
•26-32 sq. m / 279-344 sq. ft with private balcony
•Located on decks 15 and 16
Executive & Family Suites
•45-53 sq. m / 484-570 sq. ft with panoramic sealed window
•Located on deck 12
Royal Suites
•52 sq. m / 559 sq. ft with private balcony
•Located on deck 16
Suites for Guests with Disabilities
•Fully equipped and configured for the convenience and comfort of guests with physical disabilities
•Suites are 39 sq. m / 419 sq. ft. with private balcony
•Located on deck 16
43
MSC YACHT CLUB
key points
EXCLUSIVE DINING
• Panoramic Private Restaurant
• Top Sail Lounge
• Room Service and In-suite Mini Bar
AMENITIES, BENEFITS & SERVICES
•MSC Yacht Club The One Pool & Bar
•MSC Aurea Spa – private lift access and complimentary Thermal Suite
•MSC Yacht Club Ashore
– Bespoke shore excursions in private car or minibus, with personal multi-lingual guide
– Exclusive shopping ashore with personal guide
– Personal photographer available to accompany/photograph all excursions
•MSC Yacht Club Shopping
– Private off-hours shopping accompanied by Butler
– Exclusive viewings of jewellery in guest’s suite
WHO IS YOUR MSC YACHT CLUB CLIENT?
•Contemporary cruisers looking for more exclusivity, but not wishing to sacrifice the vast entertainment
options of a large ship
•Clients who may typically book a suite on other cruise lines or hotels but who are seeking a truly
authentic luxury experience
•Multi-generational Families: MSC Cruises is perfect for multi-generational travel as it allows
grandparents and/or parents to travel in an MSC Yacht Club suite and children and/or grandchildren to
stay in standard accommodation.
– MSC Yacht Club guests can arrange, directly with the Concierge, to celebrate with family in the
dedicated MSC Yacht Club gourmet restaurant for a small supplementary charge.
•Immediate Family: Parents travelling with just their children might also consider an MSC Yacht Club suite
as it allows mom and dad the opportunity to enjoy the luxuries of privileged dining and The One pool
area while kids are entertained in fully-supervised age-appropriate programmes
•Incentive and Business Travel: an MSC Yacht Club holiday is an ideal way to reward top performers; also
good for executive business travel retreats
44
The Fleet
MSC DIVINA
MSC splendida
MSC fantasia
MSC magnifica
MSC poesia
MSC orchestra
MSC musica
MSC opera
MSC lirica
MSC sinfonia
MSC armonia
MSC melody
45
The Fleet
MSC Cruises boasts one of the youngest, most modern fleet of ships in the entire cruise industry, the result of
an ambitious 5.5 billion euro investment programme started in only 2003. By focusing on quality, we have grown
rapidly, building state-of-the-art ships of unrivalled style and elegance.
Our fleet of 12 ships currently carries 1.2 million passengers per year. We are a leader in the Mediterranean
cruise market, sailing the region throughout the year, and we are the number one cruise line in Brazil and South
Africa. Our ships offer a wide range of seasonal itineraries in the Mediterranean, Northern Europe, the Red
Sea, the Caribbean, South Africa, Abu Dhabi and the Emirates, South America and Ocean Voyages.
At the heart of the MSC Cruises experience is the vibrant personality of each ship. We are proud of the unique
blend of craftsmanship, elegance and state-of-the-art design that characterizes all of our cruise ships.
In this module
• 1 2 state-of-the-art ships of unrivalled style and
elegance
• Award-winning “green” ships
• Technical characteristics for each ship
46
The Fleet
AWARD-WINNING “GREEN” SHIPS
MSC Cruises respects the ocean, aiming to carry our
passengers around the world with a minimum of effect
on the sea itself. We maintain high standards in disposing
of waste materials and monitoring our energy usage,
doing our utmost to minimize the impact of our ships
on the ocean water. In addition to several state-of-the-art
systems such as Advanced Water Treatment and Energy
Saving air-conditioning optimization, MSC Cruises is the
first company to be awarded the prestigious 6 Golden
Pearls by the international classification society Bureau
Veritas for our voluntary compliance with the three
highest international standards in environment, health
and safety, and food safety.
“GREEN” AWARDS
• Clean-Sea2 and Clean-Air
(controlled and treated funnel emissions)
• Green Planet Awards
(eco-friendly facilities)
• CIAL Award
(aluminium recycling)
• Venice Blue Flag
(reducing emissions during canal transits)
Our continuing commitment to ensuring our vessels are as environmentally friendly as possible ensures that
passengers on an MSC cruise will be able to enjoy the lagoons of Venice, the clear seas of the Caribbean or
the crystalline fjords of Northern Europe – without worrying about the effects of their holiday on the
environment – preserving these locations for future visitors.
MSC CRUISES FLEET BY CLASS
• MSC Fantasia Class – MSC Divina, MSC Splendida, MSC Fantasia
• MSC Musica Class – MSC Magnifica, MSC Poesia, MSC Orchestra, MSC Musica
• MSC Lirica Class – MSC Opera, MSC Lirica, MSC Sinfonia, MSC Armonia
• MSC Melody Class – MSC Melody
CURRENCY ON BOARD
For cruises in the Mediterranean, Northern Europe and Abu Dhabi and the Emirates, as well as Ocean Voyage
cruises departing from and to Abu Dhabi and the Emirates, the onboard currency is the Euro (€).
For cruises in the Caribbean, North America, South Africa, as well as Ocean Voyages going to Europe, the
onboard currency is the US Dollar ($).
VOLTAGE
110/220 Volts
47
The Fleet - msc divina
MSC DIVINA
Experience glamour in high-tech comfort.
technical features
Year launched
2012
Gross tonnage
139,400 tons
Passengers
3,502 (double occupancy)
Crew
approx. 1,370
Passenger decks
14
accommodation
Total Cabin
1,751
MSC Yacht Club
Royal Suites
2
Executive & Family Suites
3
Deluxe Suites
64 (incl. 2 for disabled)
Standard
48
Aurea Suites
28
Outside cabins with Balcony
1,097
Outside Cabins with Ocean View
122
Inside cabins
392
Cabins for disabled
43 (incl. Balcony cabins, Ocean View, Inside)
The Fleet - msc divina
MSC YACHT CLUB
The MSC Yacht Club (exclusive area for
MSC Yacht Club guests): 69 exclusive suites
MSC Aurea Spa – direct private lift access
Concierge reception & Library
Top Sail Lounge – panoramic forward bar
Le Muse – gourmet open-seating restaurant
The One Bar – bar, selection of gourmet snacks
The One Pool – 1 pool, 2 whirlpool baths and
solarium
RESTAURANTS
The Black Crab – main dining room on two decks
Villa Rossa – panoramic restaurant
Sacramento – Tex Mex speciality restaurant
Calumet – buffet
Manitou – buffet
Galaxy – disco, restaurant, bar
Le Muse – gourmet restaurant dedicated to
MSC Yacht Club guests
La Cantina Di Bacco – wine bar/pizzeria
Sports Bar – sports bar
BARS & LOUNGES
Divina Bar – main foyer bar
Silver Lounge – main foyer bar
The Cigar Lounge – smokers’ room, spirits bar
Piazza del Doge – Italian square with pastry and
ice cream bar
La Luna – piano bar
Caffé Italia – coffee bar
Golden Jazz Bar – jazz music, bar
Black & White – bar, shows, music, dancing
Tritone – Outdoor pool and ice cream bar
Poseidon – Outdoor pool bar
The Garden Bar – Outdoor pool bar
ENTERTAINMENT
Pantheon Theatre – theatre, shows, conferences
Casinò Veneziano – gaming
Galaxy – disco, restaurant, bar
Virtual World – video games arcade
Cybercafé – Internet point with 4 PCs/10 seats
LED Wall – outdoor games area
4D Cinema
F1 Simulator
Dedicated children & teen areas including a pool,
a teen disco and a teen waterslide
Galleria d’Arte – art gallery
Sky and Stars – Library, conference room
POOLS
4, including 1 with a sliding roof and 1 for
MSC Yacht Club guests only.
12 whirlpools
150 fountains and water jets
Teens waterslide
SPA, SPORT & FITNESS
MSC Aurea Spa – Beauty farm, beauty parlour,
fitness centre, bar
Solarium
Power Walking track
Bowling
Shuffleboard
MSC Sports Arena – tennis, basketball, soccer,
volleyball
SHOPPING
La Boutique – fashion (men, women, children)
Il Gioiello – jewellery and deluxe accessories
L’Angolo dell’Oggetto – sunglasses, watches and
fashion jewellery
La Profumeria – perfumes and cosmetics
La Caramella – candy and confections
Duty Free Shop – Tobaccos, liquors & snacks
MSC Logo Shop – MSC logo items & toys
The Pool shop – swimwear & accessories
Photo Gallery & Shop
49
The Fleet - msc splendida
MSC splendida
A taste of la bella vita
technical features
Year launched
2009
Gross tonnage
137,936 tons
Passengers
3,274 (double occupancy)
Crew
approx. 1,370
Passenger decks
14
accommodation
Total Cabin
1,637
MSC Yacht Club
Royal Suites
2
Executive & Family Suites
3
Deluxe Suites
66 (incl. 2 for disabled)
Standard
50
Aurea Suites
28
Suites with Balcony
8
Outside cabins with Balcony
1,115
Outside Cabins with Ocean View
91
Inside cabins
283
Cabins for disabled
41 (incl. Balcony cabins, Ocean View, Inside)
The Fleet - msc splendida
MSC YACHT CLUB
71 exclusive suites
MSC Aurea Spa – direct private lift access
Concierge reception & Library
Top Sail Lounge – panoramic forward bar
L’Olivo – open seating gourmet restaurant
The One Bar – bar, gourmet specialities and light snacks
The One Pool – 1 pool, 2 whirlpool baths and solarium
RESTAURANTS
La Reggia – main dining room on two decks
Villa Verde – panoramic restaurant
Santa Fe – Tex Mex speciality restaurant
Bora Bora –buffet/pizzeria
Pago Pago – buffet
L’Olivo – gourmet restaurant dedicated to
MSC Yacht Club guests
Sports Bar – sports bar
L’Enoteca – wine bar
BARS & LOUNGES
Splendida Bar – main foyer bar
L’Aperitivo – main foyer bar
The Cigar Lounge – smokers’ room, spirits bar
La Piazzetta – Italian square with pastry and ice cream bar
La Prua – piano bar
L’Espresso – coffee bar
The Purple Jazz Bar – jazz music, bar
The Aft Lounge – bar, shows, music, dancing
Bar del Riccio – Outdoor pool and ice cream bar
Tartaruga Bar – Outdoor pool bar
Movida Bar – Outdoor pool bar
ENTERTAINMENT
The Strand Theatre – theatre, shows, conferences
Club 33 – disco, bar
Royal Palm Casino – gaming
Poker Room – card game room, Texas Hold’em
Cyberlibrary – Internet point and library; 4 PCs/10
seats
Virtual World – video games arcade
LED Wall – outdoor games area
4D Cinema
F1 Simulator
Galleria d’Arte – art gallery
Dedicated children & teen areas including a pool,
a teen disco and teen waterslide
POOLS
5, including 1 with a sliding roof, 1 for children, 1 for
MSC Yacht Club guests only
12 whirlpool baths
150 fountains and water jets
Teens waterslide
SPA, SPORT & FITNESS
MSC Aurea Spa– Beauty farm, beauty parlour, fitness
centre, bar
Solarium
Power Walking track
Bowling
Squash
Shuffleboard
MSC Sports Arena – tennis, basketball, soccer, volleyball
SHOPPING
La Boutique – fashion (men, women, children)
Il Gioiello – jewellery and deluxe accessories
L’Angolo dell’Oggetto – sunglasses, watches and
fashion jewellery
La Profumeria – perfumes and cosmetics
La Caramella – candy and confections
Duty Free Shop – Tobaccos, liquors & snacks
MSC Logo Shop – MSC logo items & toys
Photo Gallery & Shop
The Pool Shop – swimwear & accessories
51
The Fleet - msc fantasia
MSC fantasia
Your ship of dreams
technical features
Year launched
2008
Gross tonnage
137,936 tons
Passengers
3,274 (double occupancy)
Crew
approx. 1,370
Passenger decks
14
accommodation
Total Cabin
1,637
MSC Yacht Club
Royal Suites
2
Executive & Family Suites
3
Deluxe Suites
66 (incl. 2 for disabled)
Standard
52
Aurea Suites
28
Suites with Balcony
8
Outside cabins with Balcony
1,115
Outside Cabins with Ocean View
91
Inside cabins
283
Cabins for disabled
41 (incl. 28 Balcony cabins, 2 Ocean View, 11 Inside)
The Fleet - msc fantasia
MSC YACHT CLUB
71 exclusive suites
MSC Aurea Spa – direct private lift access
Concierge reception & Library
Top Sail Lounge – panoramic forward bar
L’Etoile – open seating gourmet restaurant
The One Bar – bar, gourmet specialities and light snacks
The One Pool – pool, 2 whirlpool baths and solarium
RESTAURANTS
Red Velvet – main dining room on two decks
Il Cerchio d’Oro – panoramic restaurant
El Sombrero – Tex Mex speciality restaurant
Zanzibar – buffet/pizzeria
L’Africana – buffet
L’Etoile – gourmet restaurant dedicated to
MSC Yacht Club guests
La Cantina Toscana – wine bar
Sports Bar – sports bar
BARS & LOUNGES
Fantasia Bar – main foyer bar
Le Vele – main foyer bar
The Cigar Lounge – smokers’ room, spirits bar
Piazza San Giorgio –Italian square with pastry and
ice cream bar
Il Transatlantico – piano bar
Il Cappuccino – coffee bar
Manhattan Bar – jazz music, bar
L’Insolito Lounge – bar, shows, music, dancing
Bar delle Fontane – outdoor pool and ice cream bar
The Glass Bar – outdoor pool bar
Gaudi Bar –outdoor pool bar
POOLS
5, including 1 with a sliding roof, 1 for children, 1 for
MSC Yacht Club guests only.
12 whirlpool baths
150 fountains and water jets
Teens waterslide
SPA, SPORT & FITNESS
MSC Aurea Spa – Beauty farm, beauty parlour, fitness
centre, bar
Solarium
Power Walking track
Squash
Shuffleboard
MSC Sports Arena – soccer, tennis, basketball, volley ball
SHOPPING
La Boutique – fashion (men, women, children)
Il Gioiello – jewellery and deluxe accessories
L’Angolo dell’Oggetto – sunglasses, watches and
fashion jewellery
La Profumeria – perfumes and cosmetics
La Caramella – candy and confections
The Pool Shop – swimwear & accessorises
Duty Free Shop – Tobaccos, liquors & snacks
MSC Logo Shop – MSC logo items & toys
Photo Gallery & Shop
ENTERTAINMENT
Teatro L’Avanguardia – theatre, shows, conferences
Casinò delle Palme - gaming
Liquid Disco – bar, dancing
Poker Room – card game room, Texas Hold’em
Cyberlibrary – Internet point/library; 4 PC s / 10 seats
Virtual World – video games arcade
LED Wall – outdoor games area
4D Cinema
F1 Simulator
Gallery Plaza – art gallery
Dedicated children & teen areas including a pool, a
teen disco and teen waterslide
53
The Fleet - MSC magnifica
MSC magnifica
An invitation to magnificence
technical features
Year launched
2010
Gross tonnage
95,128 tons
Passengers
2,518 (double occupancy)
Crew
approx. 1,038
Passenger decks
13
accommodation
54
Total Cabin
1,259
Suites with Balcony
44
Family suites with Balcony
8
Outside cabins with Balcony
781
Outside cabins with Ocean View
171
Inside cabins
239
Cabins for disabled
16 (incl. 4 Balcony cabins, 2 Ocean View, 10 Inside)
The Fleet - MSC magnifica
RESTAURANTS
L’Edera – main dining room
Quattro Venti – main dining room
Oriental Plaza – Asian speciality restaurant
Sahara – buffet/pizzeria
L’Oasi – à la carte restaurant
L’Olimpiade – sports bar with billiard table
BARS & LOUNGES
Le Gocce Bar – reception
Purple Bar – pre-dinner
Ruby Bar – pre-dinner
Topazio Bar – coffee bar
Tiger Bar – music, dancing
L’Ametista Lounge – shows, music, dancing
Cuba Lounge – smokers’ room, spirits bar
La Barchetta Bar – indoor pool and ice cream bar
La Conchiglia Bar – outdoor pool bar
Il Bar del Sole – outdoor bar
SHOPPING
Le Parfum – perfumes, cosmetics
Il Rubino – jewellery and deluxe accessories
Bond Street – fashion boutique (men, women,
children)
L’Angolo dell’Oggetto – sunglasses, watches, fashion
jewellery
MSC Logo Shop – MSC logo items & toys
Duty Free Shop – tobaccos, liquors & snacks
Photo Gallery & Shop
ENTERTAINMENT
Royal Theatre – theatre, shows, conferences
Atlantic City Casino – gaming
T32 Disco – bar, dancing
Poker Room – card game room, Texas Hold’em
Card Room – card game room
Video Arcade – video games arcade
Cyber Café – Internet point with 19 workstations
Library – library, reading room
4D Cinema
Art Gallery
Dedicated Children & Teen areas with a mini pool
POOLS
3, including 1 with a sliding roof, 1 for children
6 whirlpool baths
SPA, SPORT & FITNESS
MSC Aurea Spa – Beauty farm, beauty parlour, fitness
centre, bar
Solarium
Power Walking track
Bowling
Shuffleboard
Sport Centre – tennis, basketball, volleyball
55
The Fleet - MSC poesia
MSC poesia
Our poem of the seas
technical features
Year launched
2008
Gross tonnage
92,627 tons
Passengers
2,550 (double occupancy)
Crew
approx. 1,039
Passenger decks
13
accommodation
56
Total Cabin
1,275
Suites with Balcony
18
Outside cabins with Balcony
806
Outside cabins with Ocean View
171
Inside cabins
263
Cabins for disabled
17 (incl. 3 Balcony cabins, 2 Ocean View, 12 Inside)
The Fleet - MSC poesia
RESTAURANTS
Le Fontane – main dining room
Il Palladio – main dining room
Kaito Sushi Bar – Japanese speciality restaurant
Villa Pompeiana – buffet/pizzeria
L’Obelisco – à la carte restaurant
Il Grappolo d’Oro – wine bar
BARS & LOUNGES
Le Rendez-vous Bar – reception
Bar Smeraldo – pre-dinner
Giada Bar – pre-dinner
Bar dei Poeti – coffee bar
The Hitchcock Lounge – smokers’ room, spirit’s bar
Piraña Bar – outdoor pool and ice cream bar
Mojito Bar – outdoor pool bar
Pigalle Lounge – bar, shows, music, dancing
The Zebra Bar – bar, music, dancing
SHOPPING
Le Parfum – perfumes and cosmetics
Lo Smeraldo – jewellery and deluxe accessories
Place Vendôme – fashion boutique (men, women,
children)
L’Angolo dei Poeti – sunglasses, watches, fashion
jewellery
MSC Logo Shop – MSC logo items & toys
Duty Free Shop – Tobaccos, liquors & snacks
Photo Shop & Gallery
ENTERTAINMENT
Teatro Carlo Felice – theatre, shows, conferences
Casino Royal – gaming
S32 Disco – bar, dancing
Card Room – card game room
Poker room – game room, Texas Hold’em
Virtual Games – video games arcade
Cyber Café – 19 Internet workstations
Library – library, reading room
LED Wall – outdoor games area
Via delle Arti – art gallery
Dedicated children area with a mini-pool
POOLS
3, including 1 for children
4 whirlpool baths
SPA, SPORT & FITNESS
MSC Aurea Spa – Beauty farm, beauty parlour,
Fitness centre, bar
Solarium
Power Walking track
Shuffleboard
Minigolf
Sport Centre – tennis, basketball, volleyball
57
The Fleet - MSC ORCHESTRA
MSC ORCHESTRA
A jewel rides the ocean
technical features
Year launched
2007
Gross tonnage
92,409 tons
Passengers
2,550 (double occupancy)
Crew
approx. 1,054
Passenger decks
13
accommodation
58
Total Cabin
1,275
Suites with Balcony
18
Outside cabins with Balcony
806
Outside cabins with Ocean View
171
Inside cabins
263
Cabins for disabled
17 (incl. 3 Balcony cabins, 2 Ocean View, 12 Inside)
The Fleet - MSC ORCHESTRA
RESTAURANTS
Villa Borghese – main dining room
L’Ibiscus – main dining room
Shanghai – Asian Fusion speciality restaurant
La Piazzetta – buffet/pizzeria
4 Seasons – à la carte restaurant
La Cantinella – wine bar
BARS & LOUNGES
L’incontro Bar – reception
Zaffiro Bar – pre-dinner
The Purple Bar – pre-dinner
The Amber Bar – coffee bar
La Cubana – smokers’ room, spirits bar
The Savannah Bar – bar, music, dancing
The Shaker Lounge – bar, shows, music, dancing
Barracuda Bar – outdoor pool bar
El Sombrero Bar – outdoor pool and ice cream bar
SHOPPING
Cipria – perfumes and cosmetics
Lo Zaffiro – jewellery and deluxe accessories
Madison Avenue – fashion boutique (men, women,
children)
L’Angolo dell’Oggetto – sunglasses, watches, fashion
jewellery
MSC Logo Shop – MSC logo items & toys
Duty Free Shop – Tobaccos, liquors & snacks
Photo Gallery & Shop
ENTERTAINMENT
Covent Garden Theatre – theatre, shows, conferences
Palm Beach Casino – gaming
R32 Disco – bar, dancing
Card Room – card game room
Virtual Games – video games arcade
Internet Café – 19 Internet workstations
Library – library, reading room
LED Wall – outdoor games area
Art Arcade – art gallery
Dedicated children area with a mini pool
POOLS
3, including 1 for children
4 whirlpool baths
SPA, SPORT & FITNESS
MSC Aurea Spa – Beauty farm, beauty parlour, fitness
centre, bar
Solarium
Power Walking track
Shuffleboard
Minigolf
Sport Centre – tennis, basketball, volleyball
59
The Fleet - MSC MUSICA
MSC MUSICA
Music of the sea
technical features
Year launched
2006
Gross tonnage
92,409 tons
Passengers
2,550 (double occupancy)
Crew
approx. 1,054
Passenger decks
13
accommodation
60
Total Cabin
1,275
Suites with Balcony
18
Outside cabins with Balcony
806
Outside cabins with Ocean View
171
Inside cabins
263
Cabins for disabled
17 (incl. 3 Balcony cabins, 2 Ocean View, 12 Inside)
The Fleet - MSC MUSICA
RESTAURANTS
L’Oleandro – main dining room
Le Maxim’s – main dining room
Kaito Sushi Bar – Japanese speciality restaurant
Gli Archi – buffet/pizzeria
Il Giardino – à la carte restaurant
L’Enoteca – wine bar
BARS & LOUNGES
Bar della Cascata – reception
The Diamond Bar – pre-dinner
The Golden Bar – pre-dinner
Blue Velvet Bar – coffee bar
Havana Club – smokers’ room, spirits bar
Blue Marlin Bar – outdoor pool bar
Laguna Bar – outdoor pool and ice cream bar
Crystal Lounge – bar, shows, music, dancing
Il Tucano Lounge – bar, music, dancing
SHOPPING
Le Parfum – perfumes and cosmetics
The Diamond – jewellery and deluxe accessories
Via Montenapoleone Boutique – fashion boutique
(men, women, children)
L’Angolo dell’Oggetto – sunglasses, watches, fashion
jewellery
MSC Planet – Logo Shop – MSC logo items & toys
Duty Free Shop – tobaccos, liquors & snacks
Photo Gallery & Shop
ENTERTAINMENT
Teatro La Scala – theatre, shows, conferences
Sanremo Casino – gaming
Q32 Disco – bar, dancing
Card Room – card game room
Virtual Games – video games arcade
Cybercafé – 17 Internet workstations
Library – library, reading room
LED Wall – outdoor games area
Art Gallery
Dedicated children area with a mini pool
POOLS
3 pools, including 1 for children
4 whirlpool baths
SPA, SPORT & FITNESS
MSC Aurea Spa – Beauty farm, beauty parlour, fitness
centre, bar
Solarium
Power Walking track
Shuffleboard
Minigolf
Golf practice
Sport Centre – tennis, basketball, volleyball
61
The Fleet - MSC OPERA
MSC OPERA
Classic cruising at its finest
technical features
Year launched
2004
Gross tonnage
59,058 tons
Passengers
1,712 (double occupancy)
Crew
approx. 728
Passenger decks
9
accommodation
Total cabins
62
856
Suites with Balcony
28
Family cabins with Ocean View
2
Outside cabins with Balcony
172
Outside cabins with Ocean View
295
Inside cabins
354
Cabins for disabled
5 (Inside)
The Fleet - MSC OPERA
RESTAURANTS
La Caravella – main dining room
L’Approdo – main dining room
Il Patio – grill/pizzeria
Le Vele – buffet
BARS & LOUNGES
Piazza di Spagna – piano bar
Sotto Vento Pub – bar, ,music
Cyber Café – 7 Internet workstations
La Cabala – piano bar
Aroma Coffee Bar – coffee bar
Cotton Club – bar, music, dancing
Caruso Lounge – bar, shows, music, dancing
Lo Spinnaker – outdoor pool & ice cream bar
ENTERTAINMENT
Teatro dell’Opera – theatre, shows, conferences
Montecarlo Casino – gaming
Byblos Discoteca – disco, bar
The Card Room & Library – library, reading room,
card game room
Virtual Reality Games – video games arcade
Dedicated children areas
POOLS
2, both with child-appropriate area
2 whirlpool baths
SPA, SPORT & FITNESS
MSC Aurea Spa – Beauty farm, beauty parlour, fitness
centre, bar
Solarium
Power Walking track
Shuffleboard
Minigolf
SHOPPING
Gioielleria – jewellery and deluxe accessories
Beauty & Cosmetics – perfumes & cosmetics
Duty Free Shop – tobaccos, liquors & snacks
Lui & Lei – fashion boutique (men, women, children)
Via Condotti – shopping area
Gallery – sunglasses, watches & fashion jewellery
Photo Gallery & Shop
63
The Fleet - MSC LIRICA
MSC LIRICA
An expression of Italian elegance
technical features
Year launched
2003
Gross tonnage
59,058 tons
Passengers
1,560 (double occupancy)
Crew
approx. 732
Passenger decks
9
accommodation
Total cabins
64
780
Suites with Balcony
132
Family cabins with Ocean View
2
Outside cabins with Ocean View
370
Inside cabins
272
Cabins for disabled
4 (Inside cabins)
The Fleet - MSC LIRICA
RESTAURANTS
La Bussola – main dining room
L’Ippocampo – main dining room
La Pergola – grill/pizzeria
Le Bistro – buffet
BARS & LOUNGES
The Beverly Hills Bar – piano bar
Lord Nelson Pub – English pub
L’Atmosphère – piano bar
The Coffee Corner – coffee bar
The Lirica Lounge – bar, shows, music, dancing
La Canzone del Mare – outdoor pool & ice cream bar
ENTERTAINMENT
The Broadway Theater – theatre, shows, conference
Las Vegas Casino – gaming
Le Cabaret – music, dancing
The Blue Club – disco, bar
The Card Room & Library – library, reading room,
card game room
Virtual Reality Games – video games arcade
Cybercafé – 10 Internet workstations
Dedicated children area
POOLS
2, both with child-appropriate areas
2 whirlpool baths
SPA, SPORT & FITNESS
MSC Aurea Spa – Beauty farm, beauty parlour, fitness
centre, bar
Solarium
Power Walking track
Shuffleboard
Minigolf
SHOPPING
Rodeo Drive Shopping Arcade – shopping area
Duty Free Shop – tobaccos, liquors & snacks
Jewellery Shop – jewellery and deluxe accessories
Vogue Boutique – fashion boutique (men, women,
children)
MSC Shop – Perfumes & Cosmetics
Gallery – sunglasses, watches & fashion jewellery
Photo Gallery & Shop
65
The Fleet - MSC SINFONIA
MSC SINFONIA
A classical symphony of delights
technical features
Year launched
2005
Gross tonnage
58,625 tons
Passengers
1,554 (double occupancy)
Crew
approx. 765
Passenger decks
9
accommodation
66
Total cabins
777
Suites with Balcony
132
Family Cabins with Ocean View
2
Outside cabins with Ocean View
371
Inside cabins
272
Cabins for disabled:
4 (Inside)
The Fleet - MSC SINFONIA
RESTAURANTS
Il Galeone – main dining room
Il Covo – main dining room
Caffé del Mare – grill/pizzeria restaurant
Le Terraza – buffet
BARS & LOUNGES
Shelagh’s House – Irish pub/bar
Ambassador – smoker’s room, bar
Manhattan Bar – bar, music, dancing
Café Le Baroque – bar, café
Buddha Bar – piano bar
Sinfonia Lounge – bar, shows, music, dancing
Capri Bar – outdoor pool & ice cream bar
SHOPPING
Jewellery Shop – jewellery and deluxe accessories
Galleria Mazzini – sunglasses, watches & fashion
jewellery
Gallery- sunglasses, watches & fashion jewellery
5th Avenue – duty free, logo shop, perfumes and
cosmetics
Shop – fashion accessories
Photo Gallery & Shop
ENTERTAINMENT
Teatro San Carlo – theatre, shows, conferences
Sanremo Casino – gaming
Pasha Club Disco – bar, dancing
The Library & Card Room – library, reading room,
card game room
Galaxy Video Games – video games arcade
[email protected]é – 8 Internet workstations
Dedicated children and teens areas
POOLS
2, both with child-appropriate areas
2 whirlpool baths
SPA, SPORT & FITNESS
MSC Aurea Spa – Beauty farm, beauty parlour, fitness
centre
Solarium
Power Walking track
Shuffleboard
Minigolf
Golf simulator
Sport Centre – tennis, basketball, volleyball, five-aside football
67
The Fleet - MSC ARMONIA
MSC ARMONIA
Vacation in harmony
technical features
Year launched
2004
Gross tonnage
58,625 tons
Passengers
1,554 (double occupancy)
Crew
approx. 765
Passenger decks
9
accommodation
68
Total cabins
777
Suites with Balcony
132
Family suite with Ocean View
2
Outside cabins with Ocean View
371
Inside cabins
272
Cabins for disabled
4
The Fleet - MSC ARMONIA
RESTAURANTS
Marco Polo – main dining room
La Pergola – main dining room
Il Girasole – grill/pizzeria
La Brasserie – buffet
BARS & LOUNGES
The White Lion – English pub/bar
Cigar Room – smoker’s room, bar
Bar del Duomo – bar, music, dancing
Caffé San Marco – bar, café
The Red Bar – piano bar
Armonia Lounge – bar, shows, music, dancing
Il Lido Bar – outdoor pool & ice cream bar
ENTERTAINMENT
Teatro La Fenice – theatre, shows, conferences
Palm Beach Casino – gaming
Starlight Disco – bar, dancing
The Library & Card Room – library, reading room,
card game room
Star Galaxy Video Games – video games arcade
Internet Café – 5 Internet workstations
Dedicated children and teens areas
POOLS
2, both with child-appropriate areas
2 whirlpool baths
SPA, SPORT & FITNESS
MSC Aurea Spa – Beauty farm, beauty parlour,
fitness centre
Solarium
Power Walking track
Shuffleboard
Minigolf
Spor t Centre – tennis, basketball, volleyball,
five-a-side football
SHOPPING
Jewellery Shop – jewellery, deluxe accessories
Gallery – sunglasses, watches, fashion jewellery
San Marco - sunglasses, watches, fashion jewellery
Via della Spiga – duty free, logo shop, perfumes and
cosmetics
Shop – fashion accessories
Photo Gallery & Shop
69
The Fleet - MSC MELODY
MSC MELODY
Sweet sounds of the seas
technical features
Year launched
1982
Gross tonnage
35,143 tons
Passengers
1,064 (double occupancy)
Crew
526
Passenger decks
8
accommodation
70
Total cabins
532
Suites with Ocean View
6
Mini Suites with Ocean View
72
Outside cabins with Ocean View
303
Inside cabins
151
Cabins for disabled
4 (Ocean View)
The Fleet - MSC MELODY
RESTAURANTS
Galaxy – main dining room
Riviera Terrace – outdoor buffet
Satellite Café – buffet
Sunrise Terrace – buffet
BARS & LOUNGES
Junkanoo Club – bar, music
Blue Riband Bar – piano bar
Club Universe – bar, shows, music, dancing
Calypso Bar – outdoor pool bar
Goombay Bar – indoor pool bar
ENTERTAINMENT
Mercury Theater – cinema
Starlight Disco – dancing, bar
Seven Seas Casino – gaming
The Library & Card Room – library, reading room,
card game room
Internet point – 4 internet workstations
Dedicated Children areas
POOLS
3 pools including 1 with a sliding roof and
1 for children
2 whirlpool baths
SPA, SPORT & FITNESS
Beauty Salon, Hairdresser & Massage Room
Seasport – fitness centre
Power Walking track
Shuffleboard
SHOPPING
Duty Free Shop – tobaccos, liquors & snacks,
perfumes & cosmetics
Boutique – fashion boutique (men, women, kids)
Jewellery Shop-jewellery & deluxe accessorises
Photo Shop & Gallery
MSC Logo Shop – MSC logo items & toys
Shop – sunglasses, watches, fashion, jewellery
71
72
destinations
From the ancient and breath-taking shores of our home in Sorrento, Italy, to destinations far and wide – the
Eastern and Western Mediterranean, the Red Sea, Northern Europe, South Africa, Abu Dhabi & The Emirates,
South America, the Caribbean and Ocean Voyages – the ships of MSC Cruises explore the world’s most
treasured and intriguing lands. Our port-intensive itineraries are carefully designed to mix classic destinations
with gems of undiscovered wonder, providing your clients with exceptional choice and flexibility to create the
vacation of their dreams.
Our 12 state-of-the-art ships call at more than 170 ports of call in 59 different countries with over 30 ports
of embarkation. MSC Cruises offers unmatched flexibility for your client with an impressive collection of more
than 550 itineraries, ranging from 3-day getaways to 21-day explorations. A truly global company, MSC Cruises
attracts an international clientele, allowing for distinctly authentic travel experience.
In this module
8 Worldwide Destinations
with port-intensive itineraries:
• Eastern and Western Mediterranean
• Northern Europe
• South Africa
• Abu Dhabi & The Emirates
• South America
• Caribbean
• Ocean Voyages
• Red Sea
73
destinations
WHERE & WHEN DOES MSC CRUISES TRAVEL?
It’s easy to think of our fleet deployment in terms of Summer and Winter destinations. We enjoy a year-round
presence in the Mediterranean, with a summer deployment in Northern Europe as well. During the Winter
months, our ships explore boutique destinations around the world, from North and South America to Abu
Dhabi, the Red Sea, and South Africa
SUMMER DEPLOYMENT
• April through October
• Eastern Mediterranean, including the Holy Lands & Black Sea
• Western Mediterranean, including the Canary Islands
• Northern Europe, including United Kingdom & North Cape
• Ocean Voyages
WINTER DEPLOYMENT
• November through March
• Mediterranean
• South Africa, including Madagascar & Mauritius
• Abu Dhabi & the Emirates
• Caribbean
• South America
• Ocean Voyages
• Red Sea
74
destinations
THE MEDITERRANEAN
First, let’s travel to the Mediterranean, for which
MSC Cruises is named. We are the leader in the
Mediterranean cruise market, offering year-round
depar tures in both the Eastern and Western
Mediterranean and 15 ports of embarkation. From the
legendary civilizations of Turkey and palaces along the
Black Sea, through the storied Greek Isles, along the
Dalmatian Coast and on to the mesmerising shores of
our home in Italy, no one knows the Mediterranean as
well as MSC Cruises. Travel to the Holy Lands and Egypt.
Visit ancient ruins in Tunisia and Kasbahs in Morocco. Shop
the promenades of the French Riviera, marvel at the art
and architecture of Spain, and enjoy the wines of Portugal.
• Year-round, Summer and Winter
• F leet deployment:
MSC Armonia, MSC Divina MSC Fantasia,
MSC Magnifica, MSC Melody, MSC Musica,
MSC Opera, MSC Orchestra, MSC Poesia,
MSC Sinfonia, MSC Splendida
• C
ountries visited:
Croatia, Cyprus, Egypt, France, Gibraltar, Greece,
Israel, Italy, Lebanon, Malta, Montenegro, Morocco,
Portugal, Spain, Tunisia, Turkey, Ukraine
• C
ruise length:
8-, 9-, 11-, and 12-day; selection of 3- and 5-day
shorter escapes
• E mbarkation ports:
Ancona, Barcelona, Bari, Catania/Taormina,
Civitavecchia/Rome, Genoa, Livorno/Pisa/Florence,
Marseille, Messina/Taormina, Naples, Palermo/Sicily,
Palma de Mallorca/Balearic Is., Salerno, Valencia,
Venice
PORTS OF CALL
Ajaccio, France
Alexandria, Egypt
Ancona, Italy*
Argostoli/Cefalonia, Greece
Ashdod, Israel
Athens/Piraeus, Greece
Barcelona, Spain *
Bari, Italy *
Beirut, Lebanon
Cadiz, Spain
Casablanca, Morocco
Catania/Taormina, Italy *
Civitavecchia/Rome, Italy *
Corfù, Greece
Dubrovnik, Croatia
Funchal/Madeira Is., Portugal
Genoa, Italy *
Gibraltar, Gibraltar
Gythion/Sparta, Greece
Haifa, Israel
Ibiza/Balearic Is., Spain
Istanbul, Turkey
Izmir, Turkey
Katakolon/Olympia, Greece
Kotor, Montenegro
La Goulette/Tunis, Tunisia
La Valletta, Malta
Limassol, Cyprus
Lisbon, Portugal
Livorno/ Pisa/Florence, Italy *
Malaga, Spain
Marseille, France *
Messina/Taormina, Italy *
Mykonos, Greece
Naples, Italy *
Odessa, Ukraine
Palermo/Sicily, Italy *
Palma de Mallorca
Balearic Is., Spain *
Port Mahon, Spain
Portofino, Italy
Rhodes, Greece
Salerno, Italy *
Santa Cruz de Tenerife/Canary Is., Spain
Santorini, Greece
Sorrento, Italy
Split, Croatia
Valencia, Spain *
Venice, Italy *
Villefranche sur Mer, France
Yalta, Ukraine
*Indicates a port of embarkation
75
destinations
MEDITERRANEAN PORTS OF CALL: HIGHLIGHTS
ALEXANDRIA
Enchanting and fascinating, this seaside port town is known as the ‘Pearl of the Mediterranean’, a perfect gateway
to ancient pyramids and the Sphinx.
ODESSA
Climb the famed Potemkin Steps, the formal entrance to this treasured Russian holiday city on the Black Sea,
regarded for its mix of architectural styles ranging from Renaissance to Art Nouveau, as well as its cultural
offerings and classical music.
BARCELONA
Wonderfully vibrant, cultural and artistic, Barcelona is the birthplace of Miró, where the creations of Gaudi rise
toward the heavens and where Picasso chose to make his home.
CADIZ
Located in Spain’s Andalucía province, Cadiz is thought to be the oldest city in Europe – it’s quaint but wellpreserved ancient streets and Moorish architecture are infused with the easy-going personality of southern Spain.
CASABLANCA
Forever immortalised by the movie stars Bogart and Bergman, Casablanca is Morocco’s modern metropolis
with its Art Deco architecture infused with North African elements – an ideal gateway for full-day adventures
to Rabat, Fez and Marrakech.
CIVITAVECCHIA/ROME
The ultimate vacation destination, with its layers of history, fabulous ruins and imperial temples... from the
Coliseum and the Forum to St. Peter’s and The Vatican.
FUNCHAL/MADERIA IS.
The capital of Madeira, this beautiful Mediterranean haven is the very soul of Portugal.
ISTANBUL
The former capital of three powerful empires – Roman, Byzantine and Ottoman – Istanbul is a fascinating mix
of past and present, modern and traditional... the only city in the world to sit on two continents.
IZMIR
Formerly called Smyrna, Izmir is known as ‘the Belle’ thanks to its extremely mild year-round climate and its
magnificent history with excursions to archaeological sites such as Ephesus and a museum housing artefacts
from the 2nd century BC.
76
destinations
MEDITERRANEAN PORTS OF CALL: HIGHLIGHTS
KATAKOLON/OLYMPIA
Known as the ‘gateway to Olympia’ and the famous temples of the Greek gods Zeus, Hera and Apollo, visitors
come away with a greater understanding of ancient Hellenic civilisations.
LISBON
With its sweeping views of the Atlantic Ocean and more than 20 centuries of history, Lisbon is known for its
elegant squares, distinctive architecture, and naturally, its famed Porto wines.
MALAGA
Nestled between the mountains and the sea on Spain’s east coast, Malaga is regarded as the capital of the
Costa del Sol.
MARSEILLE
The capital of Provence-Côte d’Azur, Marseille is renowned for its museums, theatres and opera houses, having
long attracted artists from Cézanne to Braque.
PIRAEUS/ATHENS
A city of art and eloquence, Athens is home to the Acropolis, site of the Parthenon, one of the world’s most
famous classical monuments.
SANTORINI
White-washed buildings, blooming flowers and azure seas adorn the volcanic landscapes in the stunning Greek
archipelago known as the Cyclades.
SANTA CRUZ DE TENERIFE
From its warm weather and beaches to its art galleries and museums, Tenerife is the largest of the Canary
Islands offering a variety of Spanish cultural attractions.
VALENCIA
Typically Spanish, its historic heart nearly untouched by mass tourism, beautiful Valencia is said to be home to
the Holy Grail.
YALTA
World War II history buffs will be eager to explore this historical destination – where Roosevelt, Churchill and
Stalin met in 1945 to decide the future of Europe – and where the turreted ‘Swallow’s Nest’ castle hangs on
a cliff over the Black Sea.
77
destinations
RED SEA
Set sail on a romantic voyage from Sharm El-Sheikh
and discover the natural beauty and fascinating history
of the world’s most northerly tropical sea - the latest
exciting addition to the list of MSC Cruises’ destinations.
A paradise for snorkelers and scuba divers, the Red
Sea is also the perfect starting point for visiting the
marvels of ancient Egypt, from the Great Pyramids to
the famous Valley of the Kings at Luxor.
•
•
•
•
•
78
Winter (November-April)
Fleet deployment: MSC Armonia
Destinations visited: Egypt, Israel, Jordan
Cruise length: 7- and 8-days
Embarkation ports: Sharm El Sheikh
PORTS OF CALL
•
•
•
•
•
Sharm El Sheikh
Safaga, Egypt
Eilat, Israel
Aqaba/Petra, Jordan
Sokhna, Egypt
destinations
NORTHERN EUROPE
Journey to Nor thern Europe to discover magical
landscapes of castles and cathedrals, majestic fortresses,
medieval towns and breath-taking beauty. Explore the
glistening lochs and verdant glens of the United
Kingdom, the stunning fjords of Scandinavia, and the
charming canals and pastoral scenery along the Baltic
Sea. Walk in the footsteps of the czars on visits to the
onion-domed city of St. Petersburg, or travel deep into
the lands of Vikings and the midnight sun. Start your
journey in one of the six ports of embarkation. Here
in Europe’s northern climes, cutting-edge design and
contemporary attitudes find a natural home amongst
cobblestone streets and old-world traditions.
• Summer (April-October)
• F leet deployment:
MSC Lirica, MSC Magnifica, MSC Opera,
MSC Poesia
• C
ountries visited:
Belgium, Denmark, Estonia, France, Germany,
Gibraltar, Iceland, Ireland, Latvia, Netherland,
Norway, Poland, , Russian Fed., Spain, Sweden,
United Kingdom.
• C
ruise length:
3-, 4-, 5-, 6-, 7-, 10-, 11-, 12- and 13-day
• E mbarkation ports:
Amsterdam, Copenhagen, Hamburg, Ijmuiden, Kiel,
Southampton/London
PORTS OF CALL
Denmark
Akureyri, Iceland
Alesund, Norway
Amsterdam, Netherlands*
Andalsnes, Norway
Antwerpen, Belgium
Bergen, Norway
Bilbao, Spain
Cherbourg, France
Copenhagen, Denmark*
Cork, Ireland
Dover, United Kingdom
Dublin, Ireland
Flaam, Norway
Gdynia, Poland
Gibraltar, Gibraltar
Goteborg, Sweden
Hamburg, Germany*
Harwich, United Kingdom
Helgoland, Germany
Hellesylt & Geiranger, Norway
Honningsvag, Norway
Ijmuiden, Netherlands*
Invergordon, United Kingdom
Isafjordur, Iceland
Kiel, Germany*
Kirkwall, United Kingdom
La Coruna, Spain
La Rochelle, France
Le Havre, France
Lerwick, United Kingdom
Longyearbyen/Svalbard&J Mayen, Norway
Molde Fjord, Norway
Newcastle-Tyne, United Kingdom
Ny Alesund/Svalbard&J Mayen, Norway
Nynashamn, Sweden
Oban, United Kingdom
Oslo, Norway
Reykjavik, Iceland
Riga, Latvia
Rotterdam, Netherlands
South Queensferry, United Kingdom
Southampton, United Kingdom*
St Nazaire, France
St Peter Port, Guernsey/United Kingdom
St Petersburg, Russian Fed.
Stavanger, Norway
Stockholm, Sweden
Stornoway, United Kingdom
Swinoujscie, Poland
Tallin, Estonia
Tromso, Norway
Vigo, Spain
Visby, Sweden
Zeebrugge, Belgium
*Indicates a port of embarkation
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destinations
NORTHERN EUROPE PORTS OF CALL: HIGHLIGHTS
AMSTERDAM
Renowned for its canals, cafés, trendy boutiques, and architecture both traditional and progressive, Amsterdam
is quite simply, one of the world’s best hangouts.
COPENHAGEN
Considered one of Europe’s most user-friendly cities, Copenhagen’s iconic Little Mermaid statue welcomes
visitors into this harbour city that always enchants with its poetic storybook tales, sidewalk cafés, art galleries,
museums and more.
FLAAM
Set in picture-postcard scenery at the end of the Aurlandsfjord, this idyllic Norwegian town boasts one of the
most spectacular railway journeys in all of Europe – a climb of over 3,000 feet to the ancient town of Voss to
enjoy magnificent views.
HELLESYLT & GEIRANGER
A tiny – but immensely beautiful – port on the famed Geirangerfjord, Hellesylt is a UNESCO heritage site in
Norway... its waterfalls plunge into Europe’s deepest lake (nearly 2,000 feet!).
OSLO
Surrounded by woodland and lakes, the capital of Norway is a relaxed city boasting world-class cultural pursuits,
an eclectic mix of architecture and, a must-see for every visitor – Vigeland Park, an outdoor sculpture garden
and museum.
SOUTHAMPTON
Gateway to London, Southampton is located in the pretty county of Hampshire, close to many of England’s historic
attractions such as Winchester, famed for its 11th century cathedral and the legendary Arthurian Round Table.
ST. PETERSBURG
Often referred to as the ‘Venice of the North’ or the ‘Paris of the East’, this quintessentially Russian city is among
the most beautiful cities in the world, full of extraordinary artistic and architectural treasures.
STAVANGER
Founded in the 8th century, and one of Norway’s oldest and most enchanting towns, Stavanger is situated on
the Byfjord, an arm of the Stavangerfjord.
STOCKHOLM
Perched on 14 islands at the point where Lake Mälaren meets the Baltic Sea, Stockholm is simply breath-taking,
its picturesque canals full of waters so clean they invite swimming in the very heart of the city.
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destinations
SOUTH AFRICA
Just off the southeast coast of Africa, a collection of
fascinating islands is waiting to be explored... from the
rare wildlife of Madagascar to the renowned reefs of
the and the idyllic beaches of Mauritius, this part of the
Indian Ocean is one of the world’s greatest ecological
treasures. For clients seeking rare adventure, consider
a safari excursion into renowned game reserves from
Namibia to spot the Big Five, or a wine land excursion
from South Africa to sample famed vintages.
Travel south to the Cape of Good Hope where the
Atlantic and Indian oceans meet and the iconic Table
Mountain stands guard over Cape Town – a vibrant city
of world-class beaches, cosmopolitan energy and
excellent shopping.
PORTS OF CALL
•
•
•
•
•
•
•
•
•
•
•
•
Bazaruto, Mozambique
Cape Town, South Africa*
Fort Dauphin, Madagascar
Ile Sainte Marie, Madagascar
Inhambane, Mozambique
Maputo, Mozambique
Mossel Bay, South Africa
Pointe des Galets, Reunion Is.
Port Elizabeth, South Africa
Port Louis, Mauritius
Portuguese Island, Mozambique
Walvis Bay, Namibia
*Indicates a port of embarkation
• Winter (November-March)
• F leet deployment:
MSC Melody, MSC Sinfonia
• D
estinations visited:
Madagascar, Mauritius, Mozambique, Namibia,
Reunion Is., South Africa
• C
ruise length:
3-, 4-, 5-, 6-, 7-, 11- and 12-day
• E mbarkation ports:
Cape Town and Durban
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destinations
SOUTH AFRICA PORTS OF CALL: HIGHLIGHTS
CAPE TOWN
The iconic Table Mountain stands guard over this vibrant city renowned for its contemporary energy, majestic
skyline and stunning harbour; an ideal gateway to rare wilderness adventures.
MAPUTO
A large, lively port town in Mozambique, Maputo’s former Portuguese colonial heritage is married with a vibrant
African culture, creating an exciting cosmopolitan mix – a fascinating destination where an impressive towering
skyline jostles with elegant old-world villas.
PORT LOUIS
Port Louis, capital of the holiday hot-spot of Mauritius, rises out of a cerulean sea, displaying its famous ring of
mountains that shelter the bustling harbour – an ideal place to shop, fall in love with nature, or simply relax on
a perfect beach.
PORTUGUESE ISLAND
Just off a peninsula along the southeast coast of Mozambique, a protected island of pristine beaches, dense
vegetation, pleasant lagoons and small patches of mangroves offers an invitation to truly ‘get away from it all.’
POINTE DES GALETS
A little off-the-beaten track, Reunion Island – about 500 miles east of Madagascar – has long been a treasured
secret of the world’s most seasoned travellers with its 17 miles of excellent beaches and interior mountain
range and active volcano.
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destinations
THE CARIBBEAN
There’s something about the water of the Caribbean
Sea that transfixes and transforms... its crystalline hues
of turquoise, aquamarine and cobalt blue elevating the
senses to a state of complete relaxation. A popular
destination kissed by the warmth of the sun and soothed
by gentle trade winds, volcanic islands are covered in
lush green gardens and wrapped by white sand beaches.
Here is the perfect playground for endless seaside fun
– snorkelling Technicolor coral reefs, deep-sea fishing,
diving shipwrecks, drop-offs and blue holes. So inviting
is the Caribbean, you might consider combining two
separate itineraries – perhaps a 7-night with a 10-night
– to create a longer holiday for your clients.
• Winter (November-March)
• F leet deployment:
MSC Poesia
• R
egions visited:
Antigua & Barbuda, Aruba, Bahamas, Colombia,
Grenada, Honduras, Jamaica, Martinique, Mexico,
Puerto Rico, Republic of Panama, United States,
Uruguay, Virgin Islands, Netherlands Antilles,
Barbados, Dominican Republic, Guadaloupe,
St. Kitts & Nevis, Saint Lucia
PORTS OF CALL
Charlotte Amalie/St Thomas, Virgin Is.
Cartagena, Colombia
Cococay, Bahamas
Costa Maya, Mexico
Santo Domingo, Dominican Republic
Cristobal, Republic of Panama
Fort de France, Martinique
Isla de Roatan, Honduras
Key West, United States
La Romana, Dominican Republic
Montego Bay, Jamaica
Philipsburg, Netherlands Antilles
Nassau, Bahamas
Port Everglades/Fort Lauderdale, United States*
San Juan, Puerto Rico
Oranjestad, Aruba
St John’s, Antigua and Barbuda
Willemstad, Netherlands Antillles
Saint George, Grenada
San Juan, Puerto Rico
Bridgetown, Barbados
Basseterre, St. Kitts & Nevis
Castries, Saint Lucia
Road Town, Virgin Is.
Cozumel, Mexico
Pointe-à-Pitre, Guadeloupe*
*Indicates a port of embarkation
• C
ruise length:
4-, 5-, 6-, 8- and 11-day
• E mbarkation port:
Port Everglades/Fort Lauderdale, Pointe-à-Pitre,
Santo Domingo, La Romana, Fort de France
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destinations
the caribbean PORTS OF CALL: HIGHLIGHTS
CARTAGENA
Cobbled streets, blooming bougainvillea and pastel-coloured buildings lining elegant plazas make the ancient
city of Cartagena one of Latin America’s most photogenic cities.
COZUMEL
Dazzling white sand beaches and some of the world’s best scuba diving and snorkelling, Cozumel is full-on fun
with Mayan ruin treks, ATV jungle adventures and every sort of water sport imaginable.
CRISTOBAL
Located at the Caribbean entrance to the Panama Canal – an engineering marvel considered to be the 8th
Wonder of the Modern World – Cristobal is a gateway to adventure with a day trip through the canal locks,
a visit to the UNESCO heritage site of Portobelo, and idyllic journeys on Gatun Lake.
KEY WEST
With its coloured houses, palm-lined streets, excellent shopping, super-fun pubs and an array of zany yet friendly
residents, Key West, just 90 miles north of Cuba, has long been a fashionable vacation spot.
MONTEGO BAY
Sun-kissed beaches, warm hospitality, the sounds of reggae and aged-barrelled rum – these are the hallmarks
of this favourite island getaway, a place renowned for its classic plantation homes and inland rainforest rich with
waterfalls.
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destinations
SOUTH AMERICA
Full of beauty and passion, South America is a land of
intriguing contrasts... from its world-famous beaches,
glamorous resort towns and cosmopolitan cities, to the
richness of its tropical rainforests, gaucho frontiers and
rugged wilderness. MSC Cruises is the number one
premium cruise company in Brazil and South America,
offering your clients more choices and unparalleled
experience in this fascinating destination. Explore Brazil
and visit the ‘Carnival’ city of Rio de Janeiro, home to
the 2016 Summer Olympics. Journey to Argentina to
see fascinating Buenos Aires, known as the “Paris of the
South” with its fabulous mix of European architecture
and its sultry tango. Travel to Uruguay to relax on the
stylish beaches of Punta del Este, often called the
St. Tropez of South America.
PORTS OF CALL
Buenos Aires, Argentina*
Buzios, Brazil
Cabo Frio, Brazil
Copacabana, Brazil
Ilha Grande, Brazil
Ilheus, Brazil
Maceio, Brazil
Montevideo, Uruguay
Porto Belo, Brazil
Punta Del Este, Uruguay
Recife, Brazil
Rio de Janeiro, Brazil*
Salvador de Bahia, Brazil
Santos, Brazil*
Sao Francisco do Sul, Brazil
Ubatuba, Brazil
*Indicates a port of embarkation
• Winter (November-April)
• F leet deployment:
MSC Armonia, MSC Musica, MSC Opera,
MSC Orchestra
• C
ountries visited:
Argentina, Brazil, Uruguay
• C
ruise length:
7-, 9- and 10-day
• E mbarkation ports:
Buenos Aires, Rio de Janeiro, Santos
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destinations
SOUTH AMERICA PORTS OF CALL: HIGHLIGHTS
BUENOS AIRES
The wealthiest city in South America is also rich in culture, music and the arts; home to 47 small neighbourhoods
each with its own personality making it an ideal destination for exploration and discovery.
BUZIOS
Just north of Rio de Janeiro, this former tiny fishing village may have been lost to the world had French actress
Brigitte Bardot not made it her favourite beach destination in 1964.
ILHEUS
Renowned for its gorgeous beaches lined with coconut trees, this popular Brazilian destination showcases
elegant Portuguese architecture.
MACEIO
Emerald-green waters, coral reefs, lagoons and coconut palms surround this quaint seaside resort town that
is fast becoming Brazil’s answer to Miami.
PUNTA DEL ESTE
Known as the ‘St. Tropez of the South’, this glamorous resort town is a favourite playground for the world’s
elite including celebrities such as Antonio Banderas and the late Tony Curtis.
RIO DE JANEIRO
The famed Christ the Redeemer statue stands with arms outstretched, welcoming all to experience the vibrant
hospitality a city renowned for its beaches, sunshine and electrifying rhythms.
SALVADOR DE BAHIA
Often called the ‘capital of happiness’ due to its easy-going hospitality and popular outdoor parties, this visually
stunning city has retained much of its Afro-Brazilian roots making it an important centre for culture and the arts.
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destinations
ocean voyages
There is perhaps nothing more indulgent and
rejuvenating than a classic Ocean Voyage – blissful days
at sea highlighted by port calls in idyllic destinations.
Aboard the ships of MSC Cruises, your clients can
design their sea days doing exactly as they wish – from
invigorating sports activities such as golf, tennis, fitness
training, and more, to more tranquil pursuits such as
sunning by the pool, attending a special lecture, or
relaxing at the MSC Aurea Spa. Evenings come alive
with fine dining, entertainment, casino gaming and
dancing late into the night... after all, there’s no rush to
wake in the morning.
• Winter (November-April)
• F leet deployment:
MSC Armonia, MSC Lirica, MSC Melody,
MSC Musica, MSC Opera, MSC Orchestra,
MSC Poesia, MSC Sinfonia
• D
estinations visited:
Antigua & Barbuda, Argentina, Brazil,
Cape Verde, Croatia, Egypt, France, Germany,
Greece, Italy, Jordan, Malta, Morocco, Namibia,
Netherland Antilles, Oman, Portugal, Puerto Rico,
St. Helena, Senegal, South Africa, Spain,
United Arab Emirates, United Kingdom,
United States
• C
ruise length:
17-, 18-, 19-, 21- and 23-days
• E mbarkation ports:
Buenos Aires, Cape Town, Genoa, Livorno,
Port Everglades/Fort Lauderdale, Rio de Janeiro,
Santos, Venice
PORTS OF CALL
Agadir, Morocco
Alicante, Spain
Aqaba, Jordan
Arrecife de Lanzarote, Spain
Barcelona, Spain
Bari, Italy
Buenos Aires, Argentina *
Buzios, Brazil
Cadiz, Spain
Cagliari, Italy
Cape Town, South Africa*
Casablanca, Morocco
Cherbourg, France
Dakar, Senegal
Dubai, United Arab Emirates
Dubrovnik, Croatia
Funchal, Portugal
Genoa, Italy*
Hamburg, Germany
Heraklion/Crete, Greece
Ilha Grande, Brazil
Jamestown, St. Helena
La Valletta, Malta
Las Palmas, Spain
Lisbon, Portugal
Livorno, Italy*
Maceio, Brazil
Malaga, Spain
Marseille, France
Mindelo, Cape Verde
Muscat, Oman
Naples, Italy
Palamos, Spain
Palma de Mallorca/Balearic Is., Spain
Philipsburg, Netherlands Antilles
Port Everglades/Fort Lauderdale, United States*
Port Said, Egypt
Recife, Brazil
Rio de Janeiro, Brazil*
Salalah, Oman
Salvador, Brazil
San Juan, Puerto Rico
Santa Cruz de Tenerife/Canary Is., Spain
Santos, Brazil *
Southampton, United Kingdom
St. John’s, Antigua and Barbuda
Suez, Egypt
Valencia, Spain
Venice, Italy*
Vigo, Spain
Villefranche sur Mer, France
Walvis Bay, Namibia
*Indicates a port of embarkation
87
destinations
ocean voyages PORTS OF CALL: HIGHLIGHTS
ALICANTE
With its beautiful boulevards and pleasant shopping streets, this Spanish holiday town is one of the best known
along the Costa Bianca or ‘white coast.’
AQABA
Jordan’s only sea port offers an unmissable opportunity to journey through the Wadi Rum desert immortalized
by Lawrence of Arabia and explore abundant archaeological sites alongside the superb beach life, diving and
water sports for which the Red Sea is renowned.
ARRECIFE
The capital of Lanzarote, the most northeastern of the Canary Islands, Arrecife is a dream for nature-lovers
with its lush vineyards and plantations of fruits nestled between volcanic craters.
SALALAH
Oman’s immortal second city boasts baobab trees and coconut palms, leopards and hyenas; while the many
historical wonders include the ruins of Samhuram, reputedly the site of the Queen of Sheba’s palace, and the
town of Taqah with its old fort and traditional Dhofari houses.
VIGO
Located in the Galicia region – the ‘green heart’ of Spain – the unhurried and un-crowded town of Vigo is the
perfect destination to enjoy an authentic Spanish way of life; close to the mythical town of Santiago de
Compostela, a UNESCO heritage site.
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destinations
ABU DHABI & THE
EMIRATES
Embark on a unique exploration of modern luxury and
natural wonders on a voyage through the crystalline
waters of Arabia. Here you can bask in the sunshine on
soft sandy beaches, and explore cities rich in ancient
traditions and modern marvels. From desert safaris,
historic cultural centres and grand mosques, to a
futuristic skyline, haute couture shopping and man-made
islands of fascinating luxury, this continues to be one of
travel’s hottest destinations.
PORTS OF CALL
•
•
•
•
•
Abu Dhabi, United Arab Emirates*
Al Fujairah, United Arab Emirates
Dubai, United Arab Emirates*
Khasab, Oman
Muscat, Oman
*Indicates a port of embarkation
• Winter (October-March)
• F leet deployment:
MSC Lirica
• C
ountries visited:
Oman, United Arab Emirates
• C
ruise length:
8-day
• E mbarkation ports:
Abu Dhabi, Dubai
89
destinations
ABU DHABI & THE EMIRATES PORTS OF CALL:
HIGHLIGHTS
ABU DHABI The capital of and largest city in the Emirate states, Abu Dhabi is known for its grand mosques and traditional
markets, and is making a splash with its spectacular beaches and high-end shopping.
AL FUJAIRAH
Among the most picturesque of the Emirates, and the only state on the Gulf of Oman, Al Fujairah is a jewel of
history and nature set in majestic hillsides and wadis inhabited since the Iron Age.
DUBAI
Stunning and sophisticated, opulent and affluent, Dubai is one of the world’s most dazzling destinations, a city-state
that draws international travellers for its heady mix of shopping – tempered with heritage, tradition and culture.
KHASAB
Dubbed the ‘Norway of Arabia’ due to its rugged, glacier-like coastline, Khasab is the local capital of the Musandam
Peninsula, located on the Strait of Hormuz at the mouth of the Persian Gulf – a region steeped in ancient history.
MUSCAT
One of the world’s greatest port cities since ancient Roman times, Muscat is home to the breathtaking Al Jalali
and Al Mirani forts, a bustling souk, the Sultan Qaboos Mosque and Beit Al Zubair museum.
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destinations - ports of call
OCEAN VOYAGES
RED SEA
Agadir, Morocco
Alicante, Spain
Aqaba, Jordan
Arrecife de Lanzarote/Canary Is., Spain
Barcelona, Spain
Bari, Italy
Buenos Aires, Argentina*
Buzios, Brazil
Cadiz, Spain
Cagliari, Italy
Cape Town, South Africa*
Casablanca, Morocco
Cherbourg, France
Dakar, Senegal
Dubai, United Arab Emirates
Dubrovnik, Croatia
Funchal, Portugal
Genoa, Italy*
Hamburg, Germany
Heraklion/Crete, Greece
Ilha Grande, Brazil
Jamestown, St. Helena
La Valletta, Malta
Las Palmas, Spain
Lisbon, Portugal
Livorno, Italy*
Maceio, Brazil
Malaga, Spain
Marseille, France
Mindelo, Cape Verde
Muscat, Oman
Naples, Italy
Palamos, Spain
Palma de Mallorca/Balearic Is., Spain
Philipsburg, Netherlands Antilles
Port Everglades/Fort Lauderdale, United States*
Port Said, Egypt
Recife, Brazil
Rio de Janeiro, Brazil*
Salalah, Oman
Salvador, Brazil
San Juan, Puerto Rico
Santa Cruz de Tenerife/Canary Is., Spain
Santos, Brazil*
Southampton, United Kingdom
St. John’s, Antigua and Barbuda
Suez, Egypt
Valencia, Spain
Venice, Italy*
Vigo, Spain
Villefranche sur Mer, France
Walvis Bay, Namibia
Sharm El Sheikh*
Safaga, Egypt
Eilat, Israel
Aqaba/Petra, Jordan
Sokhna, Egypt
abu dhabi & the EMIRATES
Abu Dhabi, United Arab Emirates
Al Fujayrah, United Arab Emirates
Dubai, United Arab Emirates
Khasab,Oman
Muscat, Oman
MEDITERRANEAN
Ajaccio, France
Alexandria, Egypt
Ancona, Italy*
Argostoli/Cefalonia, Greece
Ashdod, Israel
Athens/Piraeus, Greece
Barcelona, Spain*
Bari, Italy*
Beirut, Lebanon
Cadiz, Spain
Casablanca, Morocco
Catania/Taormina, Italy*
Civitavecchia/Rome, Italy*
Corfù, Greece
Dubrovnik, Croatia
Funchal/Madeira Is., Portugal
Genoa, Italy*
Gibraltar, Gibraltar
Gythion/Sparta, Greece
Haifa, Israel
Ibiza/Balearic Is., Spain
Istanbul, Turkey
Izmir, Turkey
Katakolon/Olympia, Greece
Kotor, Montenegro
La Goulette/Tunis, Tunisia
La Valletta, Malta
Limassol, Cyprus
Lisbon, Portugal
Livorno/Pisa/Florence, Italy*
Malaga, Spain
Marseille, France*
Messina/Taormina, Italy*
Mykonos, Greece
Naples, Italy*
Odessa, Ukraine
Palermo/Sicily, Italy*
Palma de Mallorca/Balearic Is., Spain*
Port Mahon, Spain
Portofino, Italy
Rhodes, Greece
Salerno, Italy*
Santa Cruz de Tenerife/Canary Is., Spain
Santorini, Greece
Sorrento, Italy
Split, Croatia
Valencia, Spain*
Venice, Italy*
Villefranche sur Mer, France
Yalta, Ukraine
*Indicates a port of embarkation
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destinations - ports of call
CARIBBEAN
NORTHERN EUROPE
Charlotte Amalie/St. Thomas, Virgin Is.
Cartagena, Colombia
Cococay, Bahamas
Costa Maya, Mexico
Cozumel, Mexico
Cristobal, Republic of Panama
Fort de France, Martinique
Isla de Roatan, Honduras
Key West, United States
Montego Bay, Jamaica
Nassau, Bahamas
Oranjestad, Aruba
Philipsburg, Netherlands Antilles
Port Everglades/Fort Lauderdale, United States*
Saint George, Grenada
San Juan, Puerto Rico
St. John’s, Antigua and Barbuda
Willemstad, Netherlands Antillles
Aarhus, Denmark
Akureyri, Iceland
Alesund, Norway
Amsterdam, Netherlands*
Andalsnes, Norway
Antwerpen, Belgium
Bergen, Norway
Bilbao, Spain
Cherbourg, France
Copenhagen, Denmark*
Cork, Ireland
Dover, United Kingdom
Dublin, Ireland
Flaam, Norway
Gdynia, Poland
Gibraltar, Gibraltar
Goteborg, Sweden
Hamburg, Germany*
Harwich, United Kingdom
Helgoland, Germany
Hellesylt & Geiranger, Norway
Honningsvag, Norway
Ijmuiden, Netherlands*
Invergordon, United Kingdom
Isafjordur, Iceland
Kiel, Germany*
Kirkwall, United Kingdom
La Coruna, Spain
La Rochelle, France
Le Havre, France
Lerwick, United Kingdom
Longyearbyen/Svalbard&J Mayen, Norway
Molde Fjord, Norway
Newcastle-Tyne, United Kingdom
Ny Alesund/Svalbard&J Mayen, Norway
Nynashamn, Sweden
Oban, United Kingdom
Oslo, Norway
Reykjavik, Iceland
Riga, Latvia
Rotterdam, Netherlands
South Queensferry, United Kingdom
Southampton, United Kingdom*
St. Nazaire, France
St. Peter Port, Guernsey/United Kingdom
St. Petersburg, Russian Fed.
Stavanger, Norway
Stockholm, Sweden
Stornoway, United Kingdom
Swinoujscie, Poland
Tallin, Estonia
Tromso, Norway
Vigo, Spain
Visby, Sweden
Zeebrugge, Belgium
SOUTH AMERICA
Buenos Aires, Argentina*
Buzios, Brazil
Cabo Frio, Brazil
Copacabana, Brazil
Ilha Grande, Brazil
Ilheus, Brazil
Maceio, Brazil
Montevideo, Uruguay
Porto Belo, Brazil
Punta Del Este, Uruguay
Recife, Brazil
Rio de Janeiro, Brazil*
Salvador de Bahia, Brazil
Santos, Brazil*
Sao Francisco do Sul, Brazil
Ubatuba, Brazil
SOUTH AFRICA
Bazaruto, Mozambique
Cape Town, South Africa*
Durban, South Africa*
Fort Dauphin, Madagascar
Ile Sainte Marie, Madagascar
Inhambane, Mozambique
Maputo, Mozambique
Mossel Bay, South Africa
Pointe des Galets, Reunion Is.
Port Elizabeth, South Africa
Port Louis, Mauritius
Portuguese Island, Mozambique
Walvis Bay, Namibia
*Indicates a port of embarkation
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destinations
key points
WORLDWIDE DESTINATIONS
Eastern and Western Mediterranean
•Year-round, Summer and Winter
•Fleet deployment: MSC Armonia, MSC Divina MSC Fantasia, MSC Magnifica, MSC Melody, MSC Musica,
MSC Opera, MSC Orchestra, MSC Poesia, MSC Sinfonia, MSC Splendida
•Countries visited: Croatia, Cyprus, Egypt, France, Gibraltar, Greece, Israel, Italy, Lebanon, Malta,
Montenegro, Morocco, Portugal, Spain, Tunisia, Turkey, Ukraine
•Cruise length: 8-, 9-, 11-, and 12-day; selection of 3- and 5-day shorter escapes
•Embarkation ports: Ancona, Barcelona, Bari, Catania/Taormina, Civitavecchia/Rome, Genoa, Livorno/
Pisa/Florence, Marseille, Messina/Taormina, Naples, Palermo/Sicily, Palma de Mallorca/Balearic Is., Salerno,
Valencia, Venice
Red Sea
•Winter (November-April)
•Fleet deployment: MSC Armonia
•Destinations visited: Egypt, Israel, Jordan
•Cruise length: 7- and 8-days
•Embarkation ports: Sharm El Sheikh
Northern Europe
•Summer (April-October)
•Fleet deployment: MSC Lirica, MSC Magnifica, MSC Opera, MSC Poesia
•Countries visited: Belgium, Denmark, Estonia, France, Germany, Gibraltar, Iceland, Ireland, Latvia,
Netherland, Norway, Poland, , Russian Fed., Spain, Sweden, United Kingdom,
•Cruise length: 3-, 4-, 5-, 6-, 7-, 10-, 11-, 12- and 13-day
•Embarkation ports: Amsterdam, Copenhagen, Hamburg, Ijmuiden, Kiel, Southampton/London
South Africa
•Winter (November-March)
•Fleet deployment: MSC Melody, MSC Sinfonia
•Destinations visited: Madagascar, Mauritius, Mozambique, Namibia, Reunion Is., South Africa
•Cruise length: 3-, 4-, 5-, 6-, 7-, 11- and 12-day
•Embarkation ports: Cape Town and Durban
Abu Dhabi & The Emirates
•Winter (October-March)
•Fleet deployment: MSC Lirica
•Countries visited: Oman, United Arab Emirates
•Cruise length: 8-day
•Embarkation ports: Abu Dhabi, Dubai
South America
•Winter (November-April)
•Fleet deployment: MSC Armonia, MSC Musica, MSC Opera, MSC Orchestra
•Countries visited: Argentina, Brazil, Uruguay
•Cruise length: 7-, 9- and 10-day
•Embarkation ports: Buenos Aires, Rio de Janeiro, Santos
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destinations
key points
WORLDWIDE DESTINATIONS
Caribbean
•Winter (November-March)
•Fleet deployment: MSC Poesia and MSC Lirica
•Regions visited: Antigua & Barbuda, Aruba, Bahamas, Colombia, Grenada, Honduras, Jamaica, Martinique,
Mexico, Puerto Rico, Republic of Panama, United States, Uruguay, Virgin Islands, Netherlands Antilles,
Barbados, Dominican Republic, Guadaloupe, St. Kitts & Nevis, Saint Lucia
•Cruise length: 4-, 5-, 6-, 8- and 11-day
•Embarkation port: Port Everglades/Fort Lauderdale, Pointe-à-Pitre, Santo Domingo, La Romana, Fort de
France
Ocean Voyages
• Winter (November-April)
•Fleet deployment: MSC Armonia, MSC Lirica, MSC Melody, MSC Musica, MSC Opera, MSC Orchestra,
MSC Poesia, MSC Sinfonia
•Destinations visited: Antigua & Barbuda, Argentina, Brazil, Cape Verde, Croatia, Egypt, France, Germany,
Greece, Italy, Jordan, Malta, Morocco, Namibia, Netherland Antilles, Oman, Portugal, Puerto Rico,
St.Helena, Senegal, South Africa, Spain, United Arab Emirates, United Kingdom, United States
•Cruise length: 17-, 18-, 19-, 21- and 23-days
•Embarkation ports: Buenos Aires, Cape Town, Genoa, Livorno, Port Everglades/Fort Lauderdale, Rio de
Janeiro, Santos, Venice
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CUSTOMISING AN MSC CRUISE
FROM SHIP TO SHORE
Learn how to create the holiday of every client’s dreams by customising their experiences from ship to shore.
With services and packages tailored to every age and interest, you are sure to exceed your client’s expectations.
You will learn how to customise an MSC cruise in three easy steps. We will review a couple of examples to
demonstrate steps 1 and 2 and conclude the module with step 3 which includes information on packages for
shore excursions, drinks, special moments, welcome gifts, onboard ceremonies and the MSC Aurea Spa. Create
a seamless holiday for your clients by arranging their flights and transfers and extending their pre- or post-cruise
holiday at embarkation and disembarkation ports.
In this module
Customise an MSC cruise in 3 steps:
1 Choose an itinerary to match your client’s
desired time of travel and personality
2 Tailor the shore excursions to their
personalities
3 Customise the onboard experience with special
packages and services
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CUSTOMISING AN MSC CRUISE FROM SHIP TO SHORE
UP TO 10% COMMISSION ON ALL PRE-PAID PACKAGES
Remember, too, MSC Cruises is the only cruise line to pay our agent partners up to 10% commission on all
pre-paid packages and services – that includes shore excursions, flight and transfer programmes, pre- and postcruise extended stay options, and onboard drink and spa packages. This will benefit both you and your clients
– resulting in higher revenues for your agency, and a seamless experience for your valued clientele.
STEP 1: CHOOSE AN ITINERARY
Even with so many destinations on offer, finding the perfect cruise for your client is not as daunting as it may
seem. And, with our vast selection of worldwide itineraries, state-of-the-art ships, enriching shoreside adventures
and host of specialised packages, MSC Cruises makes it easier than ever for you to create a dream vacation
for every type of client.
How do you choose an itinerary? Start by asking a few questions that will help guide your clients in selecting
an ideal cruise. What sort of questions do you think you should ask first?
WHEN DO THEY WANT TO TRAVEL?
Is your client travelling during the summer?
We have extensive options in the Mediterranean – including places like the Black Sea, Canary Islands and Holy
Lands in addition to perennial favourites such as Italy, France, Spain, Greece and Turkey. And, there are adventures
through the United Kingdom, the Baltic and north to the Arctic Circle.
Summer vacations are obviously ideal for family travel, and every one of our ships offers dedicated kids’
programmes for all age groups and plenty of fun for extended families to enjoy together.
Is your client travelling during the winter?
The options are equally as impressive with exciting explorations to the Mediterranean, South Africa, South
America, the Caribbean and now Abu Dhabi – in fact, MSC Cruises is among the first cruise lines to devote a
ship to this thrilling new Arabian destination for an entire season.
WHERE DOES THEIR DREAM VACATION GO?
Do they dream of idyllic islands, pristine beaches and water sports?
Consider the Caribbean, South America, Croatia, Egypt or Greece... and the islands off the coast of Southeast
Africa.
Are they intrigued by history, ancient monuments and
ASK YOUR CLIENT
culture?
• When do they want to travel?
Suggest an itinerary calling at Istanbul, Athens, Alexandria,
Tunis and Rome.
Do they prefer art and architecture?
Why not Barcelona, Florence and Venice... or maybe
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• Where does their dream vacation go?
• What is your client’s personality?
CUSTOMISING AN MSC CRUISE FROM SHIP TO SHORE
the regal treasures of St. Petersburg. Our Baltic itineraries call at Scandinavian capitals such as Copenhagen,
Amsterdam, Stockholm and Oslo, vibrant cities renowned for their old-world architecture and progressive style
and art scene.
Do they want robust city adventure?
Think of Abu Dhabi, Monte Carlo, Cape Town, or Rio de Janeiro – electrifying cities that also offer rich history,
man-made wonders and stunning nature.
Or do they prefer more refined adventure?
Perhaps a journey along the Italian Riviera, or the Dalmatian Coast? Perfect for sunning, shopping and café dining
at picturesque locations.
WHAT IS YOUR CLIENT’S PERSONALITY?
Is your client adventurous?
It’s hard to beat the 600-foot climb up Jamaica’s famed Dunn’s River Falls, a zip-lining adventure over Puerto
Rico’s canopied rainforest or a journey through the Norwegian fjords.
Is your client an active-explorer?
You might suggest a visit to Abu Dhabi and The Emirates to surf the sand dunes, ride the world’s fastest roller
coaster at Ferrari World, or explore ancient souks.These clients might also enjoy kayaking along the Dalmatian
Coast, or exploring Caribbean isles in a 4x4 Jeep.
Or is your client looking for total relaxation?
They would enjoy more refined, cultural pursuits on relaxing itineraries along the French Riviera and the Amalfi
Coast or through the enchanting capitals of the Baltic.
Or is your client more of a cultural purist or history-buff?
They would enjoy more intellectual pursuits on historically intriguing itineraries to places like Rome, Athens
and Istanbul, through the dynamic capitals of the Baltic, or throughout the Holy Lands and Egypt.
Or is your client more of a cultural purist or history-buff?
They would enjoy more intellectual pursuits on historically intriguing itineraries to places like Rome, Athens
and Istanbul, through the dynamic capitals of the Baltic, or throughout the Holy Lands and Egypt.
STEP 2: TAILOR THE SHORE EXCURSIONS
Once you have an idea of when your clients want to travel, and gain some insight as to what they would like
to do on holiday, it will be easier to accomplish Step 2: Tailor the shore excursions to their personalities.
With more than 900 individually planned shore excursions all over the world, MSC Cruises offers adventure
and enriching discovery to suit your clients’ every inclination. From off-road explorations by bike, kayak, 4x4
and more, to leisurely, more refined pursuits including wine tours, museum visits or a simple stroll through town,
the options are as varied as they are exciting.
Check the MSC Cruises website for detailed information on every shore excursion offered in each port of
call, and pre-book your clients’ shore excursions in advance by contacting your local reservation centre.
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STEP 1 – EXAMPLE 1
STEP 1 – EXAMPLE 1
Now let’s look at an example of step 1 of customising
• When do they want to travel?
your client’s shoreside discovery.
Winter or Summer
Your clients are a sophisticated couple who seek elegant
• Where does their dream vacation go?
adventure on their holiday, and they are flexible to travel
Mediterranean
in either winter or summer. They have always dreamed
• What is your client’s personality?
of visiting the Mediterranean. Their personalities suggest
Elegant adventure, history, culture and
they are more inclined towards delving into a
time to relax
destination’s history and culture, and they value time
to relax. What sort of itinerary would you suggest?
Perhaps an 8-day/7-night cruise to the Eastern Mediterranean embarking from Venice to visit Italy, Greece, Turkey
and Croatia. This cruise offers incomparable history in nearly every port of call and is easily explored with a touch
of refined elegance. Places like Venice, Katakolon and Dubrovnik also offer spectacular seaside vistas ideal for relaxing.
STEP 2 – EXAMPLE 1
Now that we have chosen an itinerary, let’s move on to Step 2: Tailor the shore excursions to your client’s
personality.
Based on the information given, what sort of shore excursions do you think the couple would prefer?
VENICE
Visit the island of Murano, renowned for its glass-blowing, and then enjoy free time for shopping in Piazza San
Marco, famous for its iconic cathedral and the Doges Palace. Shore excursion suggestions (7 on offer):
Gondola & Guided Walking Tour
No visit to this romantic city is considered complete without sailing on a traditional gondola. From canal to
canal, your clients will admire the bridges, noble Palaces and typical Venetian streets known as “calli”.The excursion
includes a comprehensive walk with a local guide and free time in St. Mark’s Square.
Murano & Burano
Your clients will board a ferry and sail to the island of Murano to visit a typical glasswork studio, followed by a
visit to the adjacent isle of Burano, renowned for its production of fine lace. There will also be time to explore
St. Mark’s Square.
BARI
Let your clients choose to visit the charming UNESCO World Heritage Site of Alberobello...or spend the day
on one of the glorious beaches. Shore excursion suggestions (5 on offer):
Alberobello
A quick coach ride takes your clients to the UNESCO World Heritage site of Alberobello, an area famous for
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its distinctive rounded stone houses with pointed conical dome roofs known as “trulli”. A guided walking tour
through this most unusual village includes a visit to St. Antonio, the only trullo church in the world.
Beach Tour
If your clients prefer a break from sightseeing, they might choose to spend some leisure time relaxing on a
spectacular beach at one of Bari’s seaside hotels.
KATAKOLON
Known as the ‘gateway to Olympia’ and the famous temples of the Greek gods Zeus, Hera and Apollo, visitors
come away with a greater understanding of ancient Hellenic civilisations. Shore excursion suggestions (5 on offer):
Magna Grecia Estate & Olympia
On a journey to Olympia, the town where the first Olympic Games were held around 776 BC, your clients
will admire the ruins of the Temple of Zeus, the gymnasium, the hippodrome and the stadium. They will then
travel to the beautiful vineyards of the Magna Grecia Estate where they will sample some homemade wine.
A Day at the Beach
For beautiful vistas of the Aegean Sea, a day at the breath-taking beach of Kourouta may be a perfect option
for your clients.
IZMIR
An excursion to Ephesus will surely appeal to your client’s sense of history for here they will see the ruins of
the Celsus Library, Hadrian’s Temple and ancient baths – all built around 1000 BC. Shore excursion suggestions
(5 on offer):
Ephesus & Mary’s House
Steeped in archaeological and religious history, your clients will visit the Odeon Theatre at Ephesus, built to
hold 25,000 spectators and still boasts excellent acoustics today. They will also explore the Library of Celso
and the Temple of Hadrian, and Mary’s House, where the Virgin Mary spend the last years of her life.
Deluxe Beach Tour
For a day of relaxation, your clients may travel by coach to Cesme, an exclusive seaside resort on the Turkish
coast to spend the day at one of the area’s most prestigious resorts. Here they may swim in the crystalline
Aegean Sea or enjoy the resort’s spectacular pool.
ISTANBUL
With its centuries of history and thoroughly modern influences, your clients will find Istanbul a dream destination.
They can choose an excursion that combines visits to the Blue Mosque, St. Sophia Church and Topkapi Palace
as well as shopping at the Grand Bazaar. Shore excursion suggestions (8 on offer):
Deluxe Istanbul Tour
This full day excursion with lunch visits the ‘jewels’ of this ancient Byzantine, Ottomon and Roman city including
the Blue Mosque, the Hippodrome, St. Sophia Church (known also as Hagia Sophia) – an important site with
a rich history as a church, mosque and now museum.Your clients will see the magnificent Topkapi Palace as well
as free time at the Grand Bazaar.
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Bosphorus Cruise
A fascinating journey along the Bosphorus Strait which divides Istanbul in two, the only city in the world to
reside on two continents – Europe and Asia. On this leisurely excursion, your clients will head towards the Sea
of Marmara to see the ancient quarters of Uskudar and Kuzguncuk, the Dolmabahce Palace, Beylerbeyi Palace,
and more. Other highlights include a typical carpet demonstration and time to shop in the spice market.
DUBROVNIK
Visit this UNESCO World Heritage Site’s famous 12th-century city walls, a series of towers, bastions and
fortifications surrounding the entire historical centre. Shore excursion suggestions (6 on offer):
Dubrovnik & Its Old City Walls
Your clients’ tour begins with a coach ride to the magnificent historical centre of Dubrovnik, known as “The
Pearl of the Adriatic.” Here they will visit the famous city walls, bastions and fortifications surrounding the entire
city and port. Built in the 12th century to defend against invaders, they are considered amongst the most beautiful
and well-preserved in all of Europe.
Jacobs Beach
A day on one of Dubrovnik’s most popular beaches begins with a walk along the old city walls en route to a
boat that will take your clients to the beach of St. Jacob where they will enjoy water sports, sunbathing, cafés,
bars and stunning scenery.
STEP 1 – EXAMPLE 2
This time, say your clients are a multi-generational family. For their summer holiday, they seek a vacation in the
Mediterranean that will satisfy their mix of adventure seekers and cultural purists – plus the kids!
What is the first step to customising your client’s shoreside discovery?
Choose an itinerary to match your client’s desired time of travel and personality. For this extended family, a
Western Mediterranean voyage to Italy,Tunisia, Spain and France would be ideal. This cruise offers destinations
of great intrigue and history, such as Tunisia, along with fabulous architecture, art, food and fashion, and the ruins
of Pompeii will surely appeal to the kids.
STEP 2 – EXAMPLE 2
The beauty of this itinerary – and all of MSC itineraries as well – is that it offers plenty of diverse activities and
excursions in each port of call, so an extended family with grandparents, parents and kids will be able to take
off on tours that suit their varied personalities.
Now that you have chosen an itinerary to match the family’s desired time of travel and personalities, let’s move
on to step 2: Tailor the shore excursions to the clients’ personalities.
What sort of shore excursions do you think the extended family members would prefer?
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GENOA
Cradled between land and sea, the maritime city of Genoa is at once a modern metropolis and a rigorous
custodian of artistic heritage with beautiful palaces and ancient terraced hills.
Shore excursion suggestions (4 on offer):
Portofino
A perfect option of those family members seeking a refined cultural pursuit, this excursion celebrates the lush
Italian Riviera with visits to the idyllic coastal towns of Santa Margherita and Portofino where they can shop
boutiques and enjoy open-air cafes. Also includes a scenic coastal boat ride.
Genoa Aquarium
The whole family will enjoy a visit to the Genoa Aquarium, renowned as one of Europe’s finest. Priority access
avoids the long lines, and kids will be amazed by the vast showcases of the underwater world.
NAPLES/POMPEII
With Mount Vesuvius, Europe’s second-largest active volcano, standing guard on the horizon, Naples – and its
famous blue bay – is breath-taking in its beauty... a city renowned for living life to its fullest.
Shore excursion suggestions (5 on offer):
Pompeii
Educational, historical, cultural and above all, fascinating, Pompeii was completely destroyed during the catastrophic
eruption of Vesuvius in 79 AD.The vast archaeological site has been perfectly preserved under a layer of volcanic
ash; its shops, ancient temples and rich noble houses provide an insight into what life was like centuries ago.
Capri Island Tour
Your clients journey by ferry or hydrofoil to the beautiful Isle of Capri where they may spend the day exploring
the charming streets surrounding the famed Piazzetta Umberto.They will also visit the splendid Villa San Michel
and experience la dolce vita so favoured by the world’s fashionable elite.
PALERMO/MONREALE
Capital of the Italian island of Sicily, an island renowned for its great beauty and historical significance, Palermo
is set on the coast of Conca d’Oro (Golden Shell) between two magnificent headlands.
Shore excursion suggestions (6 on offer):
Palermo and Monreale
Visit the Cathedral of Monreale, built in an unusual marriage of Norman and Arab architectural styles and which
houses the tombs of Norman kings, Emperor Frederik II and the exquisite display of golden mosaics depicting
scenes from the Old and New Testament.
Cefalù
A pretty, small town founded by Norman King Roger II, Cefalù is home to the “Duomo del Cristo Pantocratore,”
an example of Norman-Romanesque architecture with stunning interior Norman-Byzantine mosaics.
Santa Rosalia’s Grotto & Mondello
Journey to Monte Pellegrino to see the shrine of Santa Rosalia, founded in 1625, and then visit the picturesque
seaside fishing village of Mondello with its charming shops and cafés.
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TUNIS
African and Arabic hospitality await in this exotic destination on the North coast of Africa, a city with an ancient
and fascinating history. Shore excursion suggestions (5 on offer):
Carthage & Medina
Your clients will travel to the ancient site of Carthage, a dedicated UNESCO World Heritage Site founded by
the Phoenicians nearly 3,000 years ago, and the first great imperial opponent of Rome.The excursion also visits
the Antonio Baths and allows time for a guided shopping visit to the Medina, a typical Arab market.
History & Colours in Tunis
An enriching day at the superb Bardo Museum, a former 13th century palace famous for its outstanding
collection of Roman mosaics and major findings from the ruins of Carthage. Highlights include a spectacular
3rd century mosaic from Sousse.This excursion also includes a visit to Sidi Bou Said, a typical fishing village famed
for its picturesque blue and white houses.
BARCELONA
Wonderfully vibrant and cultural, Barcelona is internationally celebrated for its delectable cuisine, and renowned
for its architecture and art with legendary names such as Miró, Gaudi and Picasso all in this Catalan capital home.
Shore excursion suggestions (10 on offer):
An Inside Look Into Gaudi’s Masterpieces
Drive along the city’s famed “Paseo de Gracia”, known as Spain’s most expensive street, to Casa Mija, one of
seven Gaudi properties to be declared a UNESCO World Heritage Site, followed by the Park Güell, the Sagrada
Familia, Colònia Güell, and other highlights of Barcelona.
Hiking in Collserola Natural Park
The whole family will enjoy the guided mountain walk through beautiful landscapes to enjoy incredible views
of Barcelona’s world-famous architecture below including the Sagrada Familia and Camp Nou stadium-home
to Barcelona’s acclaimed soccer team. The hike passes Collserola Tower, built for the 1992 Summer Olympics,
en route to the summit of Tibidabo.
MARSEILLES
The capital of Provence-Côte d’Azur, Marseilles is renowned for its museums, theatres and opera houses, having
long attracted artists from Cézanne to Braque.
Shore excursion suggestions (5 on offer):
Aix-en-Provence
A visit to this lovely village in Provence begins with a visit to the famous 12th century St. Saviour’s Cathedral
and Gardens and follows with a walk through the town’s famed Mazarino Quarter, a residential district created
for the most powerful residents of 17th century society.
Monte Cristo Tour
The kids will surely enjoy an excursion to the island of “Chateau d’If ”, a fortified prison built in the 1500s, and
a site of literary fame brought to life by French author Alexandre Dumas in his adventure novel The Count of
Monte Cristo.
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STEP 3 – CUSTOMISE THE ONBOARD EXPERIENCE
WITH SPECIAL PACKAGES AND SERVICES
After you have chosen an itinerary and tailored the shore excursions to their personalities, you are ready for
step 3: Customise the onboard experience with special packages and services to create the perfect holiday
with our impressive collection of optional shipboard add-ons – from spa treatments and indulgent food and
wine packages to special anniversary celebrations and onboard wedding ceremonies – all are offered at an
incredible value; and each is easily tailored to the interests of your diverse clientele.
Once you have customised your clients’ cruise, contact your local reservation centre to pre-book with great
savings for your clients and up to 10% commission for you. Packages described here are just a selection of all
those on offer.
SHORE EXCURSION VALUE
EXPLORER FORMULA
Encourage your clients to make the most of their holiday with our Explorer Formula – a selection of excursions
offered at a very attractive price on selected departures.
Each Explorer Formula includes a selection of at least three shore excursions carefully selected by MSC Cruises
to perfectly compliment your client’s cruise.
DRINK PACKAGES
ALLEGRO* (mealtime drinks)
Our Allegro package is the quick and easy way to take care of mealtime drinks before your clients even set
sail. For wine, beer, mineral water and soft drinks, Allegro offers mouth-watering value for money!
Allegro Adult
• 4 bottles of wine + 7 bottles of mineral water, OR
• 14 draught beers (40cl) + 7 bottles of mineral water
Allegro Child
• 14 soft drinks or fruit juices
*Only available on Mediterranean, Northern Europe, Abu Dhabi and The Emirates and Ocean Voyages (Northbound MSC Sinfonia and
MSC Melody)
CHEERS!* (unlimited mealtime drinks)
This all-inclusive package includes drinks during lunch and dinner, and is valid in the main onboard restaurants
and self-service buffets. Not valid in a la carte restaurants. All family and group guests in a single party must
book the package.
Cheers Adult
• Unlimited wine (choice of 2 whites, 2 reds, 1 rose)
• Unlimited draught beer
• Unlimited mineral water
• Unlimited soft drinks
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Cheers Child
• Unlimited soft drinks and mineral water
*Not valid in à la carte restaurants. Cheers! Adult and Child packages are available on selected departures (Mediterranean, Northern
Europe and Abu Dhabi and The Emirates). The package must be booked before departure. It is valid for every day of the cruise and
cannot be purchased on a daily basis. The package must be booked by all guests occupying the same cabin, or just travelling together
and wishing to eat at the same table.
WINE PACKAGES
• Red Only – 6 bottles + 7 bottles of mineral water
• White Only – 6 bottles + 7 bottles of mineral water
• Superior – 7 bottles of wine (white, red, rosé) + 7 bottles of mineral water
SUNNY PACKAGE*
For the ultimate carefree cruise experience, our Sunny Package allows your clients to book in advance for even
better value combining the Explorer Formula shore excursion package with the Allegro drink plan for additional
savings and dazzling value.
Sunny Adult – Explorer Formula + Allegro Adult package
Sunny Child – Explorer Formula + Allegro Child package
*This offer is valid on selected departures (Mediterranean, Northern Europe, Abu Dhabi & The Emirates and Ocean Voyages) and is
only available on itineraries where the Explorer Formula is offered.
SPECIAL MOMENTS PACKAGES
Chocolate Strawberries – A tray of delicious strawberries covered in chocolate
Anniversary Package – A bottle of fine, sweet sparkling wine and a personalised cake served at your table
WELCOME GIFTS
Deluxe Bon Voyage Package - a bottle of dry sparkling wine, a tray of canapé and fresh fruit in your cabin every
day, a welcome letter signed by the Captain and an invitation to a VIP cocktail event
Romance Package - 1 bottle of Champagne Veuve Cliquot Brut, 2 MSC Cruises Souvenir Flutes, tray of
chocolate-dipped strawberries and Captain’s welcome letter on the embarkation day. Fresh fruit basket in cabin
every day and invitation for a dedicated VIP cocktail
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ONBOARD CEREMONIES
Engagements, Symbolic Weddings, Renewals of Vows
silver
package*
gold
package*
platinum
package*
Pre-sailing wedding consultancy and dedicated welcome for the couple at embarkation



Full personal assistance of MSC’s Wedding Planner, for the couple’s most romantic
voyage





WHAT DOES EACH PACKAGE INCLUDE?
Bottle of sparkling wine, two gift flutes and assor ted canapés in the cabin on
embarkation day
Bridal bouquet with matching boutonnière for the groom, delivered on ceremony day
(normally comprising roses but these may be substituted depending on availability, fees
apply on enhancements)



Exclusive booking of specially adorned lounge, with elegant floral arrangements and
a romantic path



Ceremony attended by Ship’s Officers, with pre-recorded music
(or live, fees apply aboard)



Souvenir symbolic ceremony certificate, signed by the Captain and delivered on the
same day



Personalized ceremony booklet with special nautical vows
(available for all guests on request)

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Bottle of Asti Spumante sparkling wine, served with the wedding cake after the
ceremony

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
Bottle of Moet & Chandon champagne, served with the wedding cake after the
ceremony
Sponge wedding cake filled with fresh fruit and cream, decorated with chocolate
hearts and the names of the bride and groom
(served in the ceremony lounge or restaurant on request)
St. Honoré wedding cake with vanilla and chocolate pastry cream profiteroles,
decorated with chocolate hearts and the names of the bride and groom
(served in the ceremony lounge or restaurant on request)


Two-tier wedding cake filled with white chocolate mousse, decorated with marzipan
roses as well as the names of the bride and groom
(served in the ceremony lounge or restaurant on request)

Services of professional photographer during the ceremony and in other ship locations,
chosen with the couple (1 hour)


The best 20 x 30 cm photographs (number included shown here, more available to
purchase) presented in an exclusive photo album for the couple’s romantic memories
10
20
Deluxe breakfast in the cabin the morning after the ceremony
(comprising a selection of hot drinks, freshly squeezed orange juice, croissants and bread
rolls, marmalade and honey, cheese etc.)


* The reception includes cake and Asti Spumante for up to 8 participants (i.e. couple and 6 guests; ages 3 and older count as guests).
A supplement shall be payable in advance for each participant above the total number of 8.
The exact date, time and lounge for the ceremony are confirmed on embarkation day by the Onboard Wedding
Planner. Bouquets and boutonniere are normally of roses and orchids, though requests for alternatives can be
validated at booking time. The ceremony is of symbolic value only, with no legal validity (the same applies to
the certificate issued at the end of the ceremony). The above packages can be purchased at any time by filling
in the dedicated form available at your travel agency.
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MSC AUREA SPA – RELAXATION PACKAGES
Upon entering the Balinese inspired MSC Aurea Spa,
your clients will have added peace of mind knowing
they took advantage of the substantial savings offered
with our pre-paid Relaxation Packages – in some cases
up to 50% off our onboard prices!
With 18 different Relaxation Packages offered across
our fleet, your clients will have the luxury of choice in
choosing the best plan, like our Diamond Orchid Deluxe
Package which includes:
• Free personal consultation and welcome cocktail
(non-alcoholic)
• Entrance to thermal spa for the duration of the
cruise
• 1 Facial treatment, 60 minutes
• 1 Bali Thalasso “Flowers and Sea”, 1 hour 20 minutes
•1 Bali Thalasso “Sea and Volcanoes”, 1 hour 20
minutes
• Choice of 1 Bali Moisture of the Sun Set, 1 hour 30
minutes or 1 Bali Luxury treatment for men, 1 hour 30
minutes
SAMPLE OF
EXTEND YOUR STAY PORTS
• Miami
• Rio de Janeiro
• Santos/Buenos Aires
• Cape Town
• Genoa/Venice
• Rome/Naples
• Hamburg/London
• Copenhagen/Amsterdam
EXTEND YOUR STAY
PACKAGES
• Selection of 3-, 4- and 5-star hotels
• 1- or 2-night stays
• A city/destination excursion
• Lunch and/or breakfas
BEFORE AND AFTER AN MSC CRUISE
Take care of your client before and after their MSC cruise by scheduling their flights and transfers and booking
Extend Your Stay packages at their embarkation ports.
Remember that MSC Cruises offers more than 30 ports of embarkation which gives flexibility to suit the
individual needs of your clients.
With MSC’s Extend Your Stay packages, your clients are able to spend more time in some of the world’s most
fascinating cities either before or after their cruise.
All of our Fly & Cruise packages include transfer between airport and port.
All of our Extend Your Stay packages include transfers between ship, hotel and airport, and depending on the
destination, include additional amenities.
Note: Please call your local reservation Centre for more information.
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key points
10% COMMISSION ON ALL PRE-PAID PACKAGES AND SERVICES
MSC Cruises is the only cruise line to pay our agent partners a 10% commission on all pre-paid packages
and services – that includes shore excursions, flight and transfer programmes, pre- and post-cruise extended
stay options, and onboard drink and spa packages. This will benefit both you and your clients – resulting in
higher revenues for your agency, and a seamless experience for your valued clientele.
STEP 1:
CHOOSE AN ITINERARY
Choose an itinerary by asking the client:
1.When do you want to travel?
•Scheduling is usually the biggest issue in anyone’s vacation, and one of the benefits of an MSC cruise
is that our fleet virtually covers the globe throughout the year.
2.Where does your dream vacation go?
•Chances are, wherever it is that your client dreams of going, MSC Cruises will be there.
3.What is your personality like?
•Regardless of where your clients’ interests take them, MSC Cruises supports your efforts to
personalise their travels with a fantastic selection of specialised packages – from shore excursions
ashore to spa treatments, special celebrations and drink packages on board.
STEP 2:
TAILOR THE SHORE EXCURSIONS TO CLIENT’S PERSONALITY
•More than 700 individually planned shore excursions
•Off-road explorations
•Leisurely, refined pursuits
•Check www.MSCcruises.com for detailed information on every shore excursion
STEP 3:
ADD UNIQUE PACKAGES AND SERVICES
Shore Excursion Value
EXPLORER FORMULA
Encourage your clients to make the most of their holiday with our Explorer Formula – a selection of
excursions offered at a very attractive price on selected departures.
Drink Packages
ALLEGRO* (mealtime drinks)
Our Allegro package is the quick and easy way to take care of mealtime drinks before your clients even set
sail. For wine, beer, mineral water and soft drinks, Allegro offers mouth-watering value for money!
Allegro Adult
•4 bottles of wine + 7 bottles of mineral water, OR
•14 draught beers (40cl) + 7 bottles of mineral water
Allegro Child
•14 soft drinks or fruit juices
*Only available on Mediterranean, Northern Europe, Abu Dhabi and The Emirates and Ocean Voyages (Northbound MSC Sinfonia
and MSC Melody)
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CUSTOMISING AN MSC CRUISE FROM SHIP TO SHORE
key points
STEP 3:
ADD UNIQUE PACKAGES AND SERVICES
Drink Packages
CHEERS!* (unlimited mealtime drinks)
This all-inclusive package includes drinks during lunch and dinner, and is valid in the main onboard restaurants
and self-service buffets. Not valid in a la carte restaurants. All family and group guests in a single party must
book the package.
Cheers Adult
•Unlimited wine (choice of 2 whites, 2 reds, 1 rose)
•Unlimited draught beer
•Unlimited mineral water
•Unlimited soft drinks
Cheers Child
•Unlimited soft drinks and mineral water
*Not valid in à la carte restaurants. Cheers! Adult and Child packages are available on selected departures (Mediterranean, Northern
Europe and Abu Dhabi and The Emirates). The package must be booked before departure. It is valid for every day of the cruise and
cannot be purchased on a daily basis. The package must be booked by all guests occupying the same cabin, or just travelling together
and wishing to eat at the same table.
Wine Packages
Red Only – 6 bottles + 7 bottles of mineral water
White Only – 6 bottles + 7 bottles of mineral water
Superior – 7 bottles of wine (white, red, rosé) + 7 bottles of mineral water
Sunny Packages
For the ultimate carefree cruise experience, our Sunny Package allows your clients to book in advance for
even better value combining the Explorer Formula shore excursion package with the Allegro drink plan for
additional savings and dazzling value.
Sunny Adult – Explorer Formula + Allegro Adult package
Sunny Child – Explorer Formula + Allegro Child package
*This offer is valid on selected departures (Mediterranean, Northern Europe, Abu Dhabi & The Emirates and Ocean Voyages) and is
only available on itineraries where the Explorer Formula is offered.
Special Moments Package
•Chocolate Strawberries – A tray of delicious strawberries covered in chocolate
•Anniversary Packages – A bottle of fine, sweet sparkling wine and a personalised cake served at your table
Welcome Gifts
•Deluxe Bon Voyage Package - a bottle of dry sparkling wine, a tray of canapé and fresh fruit in your cabin
every day, a welcome letter signed by the Captain and an invitation to a VIP cocktail event
•Romance Package - 1 bottle of Champagne Veuve Cliquot Brut, 2 MSC Souvenir Flutes, tray of chocolatedipped strawberries and Captain’s welcome letter on the embarkation day. Fresh fruit basket in cabin
every day and invitation for a dedicated VIP cocktail
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CUSTOMISING AN MSC CRUISE FROM SHIP TO SHORE
key points
ONBOARD CEREMONIES
silver
package*
gold
package*
platinum
package*
Pre-sailing wedding consultancy and dedicated welcome for the couple at embarkation



Full personal assistance of MSC’s Wedding Planner, for the couple’s most romantic
voyage





WHAT DOES EACH PACKAGE INCLUDE?
Bottle of sparkling wine, two gift flutes and assor ted canapés in the cabin on
embarkation day
Bridal bouquet with matching boutonnière for the groom, delivered on ceremony day
(normally comprising roses but these may be substituted depending on availability, fees
apply on enhancements)



Exclusive booking of specially adorned lounge, with elegant floral arrangements and
a romantic path



Ceremony attended by Ship’s Officers, with pre-recorded music
(or live, fees apply aboard)



Souvenir symbolic ceremony certificate, signed by the Captain and delivered on the
same day



Personalized ceremony booklet with special nautical vows
(available for all guests on request)



Bottle of Asti Spumante sparkling wine, served with the wedding cake after the
ceremony



Bottle of Moet & Chandon champagne, served with the wedding cake after the
ceremony
Sponge wedding cake filled with fresh fruit and cream, decorated with chocolate
hearts and the names of the bride and groom
(served in the ceremony lounge or restaurant on request)
St. Honoré wedding cake with vanilla and chocolate pastry cream profiteroles,
decorated with chocolate hearts and the names of the bride and groom
(served in the ceremony lounge or restaurant on request)


Two-tier wedding cake filled with white chocolate mousse, decorated with marzipan
roses as well as the names of the bride and groom
(served in the ceremony lounge or restaurant on request)

Services of professional photographer during the ceremony and in other ship locations,
chosen with the couple (1 hour)


The best 20 x 30 cm photographs (number included shown here, more available to
purchase) presented in an exclusive photo album for the couple’s romantic memories
10
20
Deluxe breakfast in the cabin the morning after the ceremony
(comprising a selection of hot drinks, freshly squeezed orange juice, croissants and bread
rolls, marmalade and honey, cheese etc.)


* The reception includes cake and Asti Spumante for up to 8 participants (i.e. couple and 6 guests; ages 3 and older count as guests).
A supplement shall be payable in advance for each participant above the total number of 8.
The exact date, time and lounge for the ceremony are confirmed on embarkation day by the Onboard Wedding Planner. Bouquets
and boutonniere are normally of roses and orchids, though requests for alternatives can be validated at booking time. The ceremony
is of symbolic value only, with no legal validity (the same applies to the certificate issued at the end of the ceremony). The above
packages can be purchased at any time by filling in the dedicated form available at your travel agency.
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CUSTOMISING AN MSC CRUISE FROM SHIP TO SHORE
key points
couples package
RELAX TOGETHER PACKAGE
• Welcome Herbal Tea
• Bali Massage 30 minutes (couple)
• Relax face Treatment 30 minutes (couple)
• SPA pass for Couples
RELAX & DELIGHT PACKAGE
• Welcome Herbal Tea
• Bali Massage 30 minutes (couple)
• SPA pass for Couples
• For her: a Swarovski gift
RELAX & TASTE PACKAGE
• Welcome Herbal Tea
• Bali Massage 30 minutes (couple)
• SPA pass for Couples
• Rose Petal Package served on the day of your choice,
comprising 1 bottle of Moscato – “The wine of love” presented in deluxe packaging,
2 MSC souvenir flutes, a tray of Petit Fours
DELIGHT & TASTE PACKAGE
• 1 bottle of Asti Spumante sparkling wine and a cake served in the restaurant
• Deluxe Continental Breakfast for two served in your cabin on the day of your choice, comprising
a selection of hot drinks: coffee, tea/infusions, whole/skimmed milk,
freshly squeezed orange juice,
bread rolls and croissants (croissant, pain au chocolat, baguette, brioche +
3 varieties of marmalade in glass jars and 1 of honey),
butter, margarine,
a selection of cheeses (Brie, Asiago, Bel Paese, Ricotta - 40g per person),
roses of Prosciutto di Parma (40g per person),
soft-boiled eggs with toasted bread sticks,
cereal (muesli) or a selection of yoghurt,
mosaic of fresh fruit
• For her: a Swarovski gift
• For him: a Montblanc gift
EXPLORE & TASTE PACKAGE
• 1 shore excursion (for 2 people)
• Rose Petal Package served on the day of your choice,
comprising 1 bottle of Moscato – “The wine of love” presented in deluxe packaging,
2 MSC souvenir flutes, a tray of Petit Fours
EXPLORER & DELIGHT PACKAGE
• 1 shore excursion (for 2 people)
• For her: a Swarovski gift
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CUSTOMISING AN MSC CRUISE FROM SHIP TO SHORE
key points
MSC Aurea Spa – Relaxation Packages
Upon entering the Zen-like MSC Aurea Spa, your clients will have added peace of mind knowing they took
advantage of the substantial savings offered with our pre-paid Relaxation Packages – in some cases up to
50% off our onboard prices!
With 18 different Relaxation Packages offered across our fleet, your clients will have the luxury of choice in
choosing the best plan, like our Diamond Orchid Deluxe Package which includes:
•Free personal consultation and welcome cocktail (non-alcoholic)
•Entrance to thermal spa for the duration of the cruise
•1 Facial treatment, 60 minutes
•1 Bali Thalasso “Flowers and Sea”, 1 hour 20 minutes
•1 Bali Thalasso “Sea and Volcanoes”, 1 hour 20 minutes
Choice of 1 Bali Moisture of the Sun Set, 1 hour 30 minutes or 1 Bali Luxury treatment for men, 1 hour
30 minutes
Flight Transfers and Extend Your Stay Packages
EXTEND YOUR STAY EMBARKATION PORTS
•Miami
•Rio de Janeiro
•Santos/Buenos Aires
•Cape Town
•Genoa/Venice
•Rome/Naples
•Hamburg/London
•Copenhagen/Amsterdam
EXTEND YOUR STAY PACKAGES
•Selection of 3-, 4- and 5-star hotels
•1- or 2-night stays
•A city/destination excursion
•Lunch and/or breakfast
Note: please refer to the Selling Tools section for a detailed chart on all MSC Extend Your Stay Packages
111
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FINDING YOUR MSC CLIENT
Cruising is the fastest-growing segment of the travel industry. According to Cruise Lines International Association
(CLIA), a US-based agency that promotes and tracks the global cruise industry, total worldwide cruise passengers
in 2010 reached nearly 15 million – more than a 2,100% growth since 1970.
Finding Your MSC Client will help you take advantage of this growing market. Take a look at these facts and
statistics from a June 2011 CLIA study:
• 94% of cruise travellers describe their holiday as a highly satisfying vacation
• 45% of cruise travellers are extremely satisfied
• 90% of cruise holidays are booked through a travel agent
• Many travellers research vacations on their own, but turn to an agent to make the final arrangements
• 77% of past cruisers express significant interest in taking another cruise
• 50% of non-cruisers show interest in taking a cruise within the next three years
• A cruise is still viewed as a special holiday and averages 4 ½ months of planning
This high rate of satisfaction leads to a growing interest in cruising and repeat business for you.
In Finding Your MSC Client, MSC Cruises will help you take advantage of this growing market.
In this module
•
•
•
•
•
•
•
•
•
•
Cruise industry facts and statistics
Understand and grow your business
Who are MSC Cruises clients
First-time cruisers
Holiday couple
Sophisticated couple
Retired couple
Family
Family & Friends
Affinity group travel
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FINDING YOUR MSC CLIENT
UNDERSTAND AND GROW YOUR BUSINESS
So what does all this mean for you?
It means the time to start selling MSC Cruises holidays is now. With MSC Cruises, building your cruise sales
efforts will result in increased revenue for your agency, and no matter where you are located, you already have
potential cruise clients visiting or calling your agency every day.
The all-inclusive value of cruising is simply unmatched with superb accommodation, gourmet dining, spectacular
entertainment and enriching activities included in a single fare.
Plus, MSC Cruises is the only cruise line to pay up to 10% commission on pre-paid packages and services giving
you even greater opportunity to increase your agency’s bottom line.
WHAT TRENDS IN CRUISING WILL HELP YOU POSITION YOUR SELLING EFFORTS?
• Group and affinity travel
• Theme cruises, notably music, food and wine cruises
• Onboard speakers and destination experts for enhanced enrichment programmes
• Baby Boomers and repeat cruisers are the biggest growth markets
• Historical and cultural shore excursions tend to be the most popular
• Shipboard spas are a huge draw for many guests
• New green, environment-friendly shipboard technologies
WHAT ARE THE BENEFITS OF TRAVELLING WITH MSC CRUISES?
• Opportunity to visit several different destinations; port-intensive itineraries
• Exceptional value for money; an affordable way to see the world
• Attentive, pampering service and the warmth of our Italian hospitality
• Fine dining and a vast selection of culinary choices
• Luxury services and accommodation; exclusive experience in the MSC Yacht Club
• World-class spa and fitness facilities
• Explore a destination and return later for a longer stay, or simply extend their travels with special MSC Cruises’
extended-stay packages in embarkation and debarkation ports of call
• Appeals to guests of all ages and interests
• Ability to tailor the experience to individual preferences with special packages such as drink plans, shore
excursions, romance and spa, etc.
• Reliability of experience
• A safe travel environment aboard sophisticated, award-winning eco-friendly ships
• Relaxation and a chance to get away from it all
• No-hassles; seamless vacation – unpack only once
• Endless opportunity to just have fun
114
FINDING YOUR MSC CLIENT
WHO ARE MSC CRUISES
CLIENTS?
As with any type of holiday, not all cruises are the same...
and certainly each client is different, too.The beauty of
a holiday with MSC Cruises is that our fleet of 12 ships
is one of the youngest and most sophisticated in the
entire cruise industry, offering your clients exceptional
choice – and you greater sales options.
START BY ASKING
• Who are my clients? Are they couples,
families, seniors, adventure-takers, groups,
luxury travellers?
• What do they like to do? Are they
adventurous? Spa-goers? History-buffs?
• Where do they like to travel?
• Have they already taken a cruise?
FIRST-TIME CRUISERS
The most important aspect of converting a first-time cruiser is addressing their apprehensions honestly and
convincingly. Remember, a first-time cruiser could be any type of client.
WILL I GET SEASICK?
The stabilization features of MSC Cruises’ sophisticated vessels practically eliminate the possibility of seasickness.
Suggest that your clients start with a shorter MSC cruise, and if all goes well, book a longer one next time.
WILL I BE BORED?
List and describe the activities and entertainment available onboard and the large choice and variety of shore
excursions. A key point of differentiation for MSC Cruises is our port-intensive itineraries – offering a new
destination to explore nearly every day of the voyage.
WILL I BE UNCOMFORTABLE IN A SMALL CABIN?
Here’s the ideal opportunity to sell up! Suggest a balcony cabin or a suite for extra room.
WILL I BE SAFE?
A cruise is among the safest ways to travel. All MSC Cruises ships are designed with emergency safety systems,
commanded by Captains with extensive sailing experience and attended by a crew that performs weekly safety
drills. All guests receive a safety brief upon embarkation and perform a safety drill within the first 24 hours.
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FINDING YOUR MSC CLIENT
HOLIDAY COUPLE
The biggest cruise audience continues to be couples with an average age of about 46 years. These are the
holiday seekers and they are likely in your office or on the phone to your agency every day. They are flexible
in their travel dates, they look for great value, and they want lots of options in dining and entertainment. Above
all, they want to have fun. Naturally, honeymooners represent an important part of this market segment, too.
Highlight the following for Holiday Couples:
• Variety of accommodations, from generously appointed Balcony and Ocean View cabins to the more opulent
Suites of the MSC Yacht Club, there is a perfect option for every client and travel budget
• Emphasise value and benefits of a winter itinerary – fewer crowds, same exceptional experience
• Ships designed for year-round cruising feature covered swimming pool
• Position vacation as a rejuvenating getaway at the MSC Aurea Spa
• Consider Celebration Fares for milestone occasions such as Honeymoons and Anniversaries – including
special 25th and 50th anniversaries
• Recommend MSC Cruises’ special packages to enhance their travels, from Drink and Shore Excursion plans
to Special Moments, Welcome Gifts, Onboard Ceremonies and Relaxation (spa) packages
• List the extensive options for entertainment, day and night
• Highlight the variety of dining, from gourmet à al carte speciality dining, to quick bites on the go and 24-hour
room service
SOPHISTICATED COUPLE
Let’s say a sophisticated couple, both busy career professionals without children, visits your agency seeking
advice for a much-needed holiday. Do you remember the questions you should ask first? You find out that
they want time to relax, but also enjoy being active – both follow a committed exercise routine. They are very
cultured, and typically dine later in the evening and enjoy late-night dancing and entertainment. Which
MSC Cruises services and amenities would you highlight for this couple? We suggest the following:
• The supreme luxury of a Balcony Suite, or the exclusivity of an MSC Yacht Club Deluxe Suite also with
private balcony, plus 24-hour butler service and direct lift access to the MSC Aurea Spa
• Open-seating, gourmet dining in exclusive MSC Yacht Club restaurant, plus flexible options to dine at other
speciality restaurants on board
• State-of-the-art Fitness Centre with aerobic, yoga and Pilates classes, weight training and specialised instruction
• Destination-rich itineraries to historic destinations; see it all, but unpack just once
• Sophisticated ambience of dedicated MSC Yacht Club pool; ideal for relaxing
• Late-night dancing and casino gaming
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FINDING YOUR MSC CLIENT
RETIRED COUPLE
A recently retired couple has always dreamed of a grand vacation exploring Europe.They have been saving for
this special holiday for years. They want to do and see as much as possible to get the maximum value of their
money.They have never cruised before, but have friends who loved the experience, yet they are still a bit wary
of being in a small cabin.
First, ease their minds by addressing the First-time Cruisers’ concerns. Next, pique their interest with these
exciting MSC Cruises highlights:
• Here is an opportunity to sell a Balcony Suite, emphasising the spaciousness and added luxury of a private
balcony
• All MSC Cruises itineraries are very port intensive, so a Mediterranean or Northern Europe cruise will
allow them the exploration and discovery they seek
• Emphasise the value of a cruise, ease of travel
• Share statistics on guest satisfaction to alleviate concerns
• Variety of dining options
• Enriching destination lectures
• Dance lessons and other enrichment offerings
FAMILY
Cruising is hugely popular amongst families, and an MSC cruise might just be the perfect family vacation. Consider
a typical family of four – Mom, Dad and two kids. Like most families, they have long days of work schedules,
after-school activities and studies, and weekend obligations. This summer, they are longing for a memorable
vacation for all – time together as a family, quality moments for mom and dad, and non-stop fun for the kids.
What do you think will be important to highlight for this family?
• Kids cruise free all year with MSC Cruises!
• Fantastic range of family fares and connecting and/or separate cabins
• Many cabins offer 3rd and 4th berths providing an ideal and affordable option for families
• Supervised, age-appropriate activities for kids and teens
• Family fun on board at family Aqua Park and pool, Bowling Alley, 4D Cinema and much more!
• Dazzling evening production shows and family entertainment
• MSC Aurea Spa for Mom, casino gaming for Dad
• Dine as a family, or let kids eat with new friends in supervised venues (when available) as Mom and Dad
enjoy quiet dinner at a speciality gourmet restaurant
• 11 different kids’ menus in main dining rooms, delicious themed buffets, pizza, and the popular family-friendly
(and kid favourite) Tex Mex speciality restaurant
• Family discovery ashore riding bikes, hiking trails, exploring museums
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FINDING YOUR MSC CLIENT
FAMILY & FRIENDS
The variety of options and flexibility of schedules offered aboard an MSC cruise make it an ideal option for
multi-generational family travel, an increasingly popular option for reunions, anniversaries and other milestone
occasions. Perhaps you have a client preparing to celebrate their 50th wedding anniversary. They want to take
their three children – and their spouses and kids, too – on a very special holiday. This multi-generational family
group consists of 4 adult couples, and 7 children.There’s a possibility other family friends may join them as well.
They must travel in summer to accommodate school schedules. Review these highlights to see how MSC Cruises
offers the perfect holiday for the multi-generational family:
• An MSC Yacht Club suite is perfect for the anniversary couple – treat themselves to the exclusivity and
pampering attention of dedicated butler
• Kids cruise free all year!
• Special family fare and wide variety of accommodation options to suit every budget
• Multiple dining options for formal celebratory occasions or quick bites on-the-go
• Customised excursions ashore, coordinated by MSC Yacht Club staff or ship’s Concierge
• Celebration rates including Special Anniversary fares
AFFINITY GROUP TRAVEL
MSC Cruises is ideally suited to the varied needs and interests of group travel. Affinity travel – people who
share a common interest in anything from food and wine to ballroom dance, golf and more – is a great way
to develop your group business. Imagine you have a group of 15 people, part of a poker association, who want
to organise a trip to play a special game. For this type of client, think of special amenities and activities that
would appeal to the group’s interests:
• Private games and events may be held in the Card Room
• As a group interested in gaming, they will likely enjoy the Casino, too
• Special group fares and value-added amenities
• Special pricing for group shore excursions
• Wide variety of dining and entertainment offerings to appeal to each person in group
• Ability to arrange special group dinners
118
FINDING YOUR MSC CLIENT
key points
CRUISE INDUSTRY
•Cruising is the fastest-growing segment of the travel industry
•94% of cruise travellers describe their holiday as a highly satisfying vacation
•45% of cruise travellers are extremely satisfied
•90% of cruise holidays are booked through a travel agent
•Many travellers research vacations on their own, but turn to an agent to make the final arrangements
•77% of past cruisers express significant interest in taking another cruise
•50% of non-cruisers show interest in taking a cruise within the next three years
•A cruise is still viewed as a special holiday and averages 4 ½ months of planning
UNDERSTAND AND GROW YOUR BUSINESS
The time to start selling MSC Cruises is now
•Building your cruise sales efforts will result in increased revenue for your agency
•All-inclusive value of cruising is unmatched
•MSC Cruises pays up to 10% commission on pre-paid packages and services
Trends in cruising
•Group and affinity travel
•Theme cruises, notably music, food and wine cruises
•Onboard speakers and destination experts for enhanced enrichment programmes
•Baby Boomers and repeat cruisers are the biggest growth markets
•Historical and cultural shore excursions tend to be the most popular
•Shipboard spas are a huge draw for many guests
•New green, environment-friendly shipboard technologies
Benefits of travelling with MSC Cruises
•Opportunity to visit several different destinations; port-intensive itineraries
•Exceptional value for money; an affordable way to see the world
•Attentive, pampering service and the warmth of our Italian hospitality
•Fine dining and a vast selection of culinary choices
•Luxury services and accommodation; exclusive experience in the MSC Yacht Club
•World-class spa and fitness facilities
•Explore a destination and return later for a longer stay, or simply extend their travels with special
MSC Cruises’s extended-stay packages in embarkation and debarkation ports of call
•Appeals to guests of all ages and interests
•Ability to tailor the experience to individual preferences with special packages such as drink plans, shore
excursions, romance and spa, etc.
•Reliability of experience
•A safe travel environment aboard sophisticated, award-winning eco-friendly ships
•Relaxation and a chance to get away from it all
•No-hassles; seamless vacation – unpack only once
•Endless opportunity to just have fun
119
FINDING YOUR MSC CLIENT
key points
HOW DO I START?
Start by asking:
•Who are my clients? Are they couples, families, seniors, adventure-takers, groups, luxury travellers?
•What do they like to do? Are they adventurous? Spa-goers? History-buffs?
•Where do they like to travel?
•Have they already taken a cruise?
first-time cruisers
Common first-time cruiser concerns and how to respond:
I’ll get seasick
•The stabilization features of MSC Cruises’s sophisticated vessels practically eliminate the possibility of
seasickness. Suggest that your clients start with a shorter MSC cruise, and if all goes well, book a longer
one next time.
I’ll be bored
•List and describe the activities and entertainment available onboard and the large choice and variety
of shore excursions. A key point of differentiation for MSC Cruises is our port-intensive itineraries –
offering a new destination to explore nearly every day of the voyage.
I’ll go crazy in a small cabin
•Here’s the ideal opportunity to sell up! Suggest a balcony cabin or a suite for extra room.
HOLIDAY COUPLE
•Variety of accommodations, from generously appointed Balcony and Ocean View cabins to the more
opulent Suites of the MSC Yacht Club, there is a perfect option for every client and travel budget
•Emphasise value and benefits of a winter itinerary – fewer crowds, same exceptional experience
•Ships designed for year-round cruising feature covered swimming pool
•Position vacation as a rejuvenating getaway at the MSC Aurea Spa
•Consider Celebration Fares for milestone occasions such as Honeymoons and Anniversaries – including
special 25th and 50th anniversaries
•Recommend MSC Cruises’s special packages to enhance their travels, from Drink and Shore Excursion
plans to Special Moments, Welcome Gifts, Onboard Ceremonies and Relaxation (spa) packages
•List the extensive options for entertainment, day and night
•Highlight the variety of dining, from gourmet à al carte speciality dining, to quick bites on the go and
24-hour room service
SOPHISTICATED COUPLE
•The supreme luxury of a Balcony Suite, or the exclusivity of an MSC Yacht Club Deluxe Suite also with
private balcony, plus 24-hour butler service and direct lift access to the MSC Aurea Spa
•Open-seating, gourmet dining in exclusive MSC Yacht Club restaurant, plus flexible options to dine at
other speciality restaurants on board
•State-of-the-art Fitness Centre with aerobic, yoga and Pilates classes, weight training and specialised
instruction
•Destination-rich itineraries to historic destinations; see it all, but unpack just once
•Sophisticated ambience of dedicated MSC Yacht Club pool; ideal for relaxing
•Late-night dancing and casino gaming
120
FINDING YOUR MSC CLIENT
key points
RETIRED COUPLE
•Here is an opportunity to sell a Balcony Suite, emphasising the spaciousness and added luxury of a
private balcony
•All MSC Cruises itineraries are very port intensive, so a Mediterranean or Northern Europe cruise will
allow them the exploration and discovery they seek
•Emphasise the value of a cruise, ease of travel
•Share statistics on guest satisfaction to alleviate concerns
•Variety of dining options
•Enriching destination lectures
•Dance lessons and other enrichment offerings
FAMILY
•Kids cruise free all year with MSC Cruises!
•Fantastic range of family fares and connecting and/or separate cabins
•Many cabins offer 3rd and 4th berths providing an ideal and affordable option for families
•Supervised, age-appropriate activities for kids and teens
•Family fun on board at family Aqua Park and pool, Bowling Alley, 4D Cinema and much more!
•Dazzling evening production shows and family entertainment
•MSC Aurea Spa for Mom, casino gaming for Dad
•Dine as a family, or let kids eat with new friends in supervised venues (when available) as Mom and
Dad enjoy quiet dinner at a speciality gourmet restaurant
•11 different kids’ menus in main dining rooms, delicious themed buffets, pizza, and the popular familyfriendly (and kid favourite) Tex Mex speciality restaurant
•Family discovery ashore riding bikes, hiking trails, exploring museums
FAMILY & FRIENDS
•An MSC Yacht Club suite is perfect for the anniversary couple – treat themselves to the exclusivity and
pampering attention of dedicated butler
•Kids cruise free all year!
•Special family fare and wide variety of accommodation options to suit every budget
•Multiple dining options for formal celebratory occasions or quick bites on-the-go
•Customised excursions ashore, coordinated by MSC Yacht Club staff or ship’s Concierge
AFFINITY GROUP TRAVEL
•Private games and events may be held in the Card Room
•As a group interested in gaming, they will likely enjoy the Casino, too
•Special group fares and value-added amenities
•Special pricing for group shore excursions
•Wide variety of dining and entertainment offerings to appeal to each person in group
•Ability to arrange special group dinners
121
MSC Cruises offices contacts
ARGENTINA
MSC Cruceros S. A.
Paraguay 610, 18° piso
C1057AAH
Buenos Aires - Argentina
Phone: +54 115256 3700
Fax: +54 1143132060
www.msccruceros.com.ar
Australia
MSC Cruises (Australia) Pty Ltd
Suite 532 - 5 Lime Street King Street Wharf
Sydney NSW 2000 - Australia
Phone: +61 282704191
Fax: +61 282704111
www.msccruises.com.au
Austria
MSC Kreuzfahrten Austria GmbH
Mariahilfer Strasse 103/3/2
1060 Wien - Austria
Phone: +43 15459100
Fax: +43 1545910088
www.msckreuzfahrten.at
BELGIUM
MSC Cruises Belux s.a/n.v.
Humaniteitslaan 65
1601 Ruisbroek - Belgium
Phone: +32 23349450
Fax: +32 23349470
www.msccruises.be
www.msccroisieres.be
BRAZIL
MSC Cruzeiros do Brasil ltda.
Av. Ibirapuera 2332, 6th floor, tower #2
04028-003 Sao Paulo - Brazil
Phone: +55 1150538500 Fax: +55 1150511865
www.msccruzeiros.com.br
CHINA
MSC Cruises Asia Co. Ltd.
Room 4501, The Center
99 Queen’s Road Central
Central - Hong Kong
Phone: +852 22306311
Fax: +852 21690466
www.msccruisesasia.com
MSC Cruises Travel Agent
(Shanghai) Co. Ltd.
Room 1608, SIPG Tower
358 Dong Daming Road, 200080
Shanghai - China
Phone: +86 2135308566
Fax: +86 2135308393
www.msccruises.com.cn
CROATIA
MSC Krstarenja doo
Sv Kriza 3
HR 20 000 Dubrovnik - Croatia
Phone: +385 20313173 & 313279
Fax: +385 20313174
www.msckrstarenja.com
122
EGYPT
MSC Company Egypt
55, El Sultan Street
PO Box: 670
Alexandria - Egypt
Phone: +20 165503807
Fax: +20 34855002
www.msccruises.com
FRANCE
MSC Croisieres s.a.r.l.
153 Avenue d’ Italie
75013 Paris - France
Phone: +33 148047620
Fax: +33 148045165, +33 148047042
www.msccroisieres.fr
GERMANY
MSC Kreuzfahrten GmbH
Neumarkter Strasse 63
81673 Muenchen - Germany
Phone: +49 898563550
Fax: +49 8985635539
www.msc-kreuzfahrten.de
india
MSC Agency (India) Pvt. Ltd.
MSC House, Opp. Divine Child High School, Andheri-Kurla Road
Andheri (East),
Mumbai - 400 059 India
Phone: +91 2266378129
Fax: +91 2266378191/92
www.msccruises.com
iSRAEL
MSC Israel Ltd
Beit Amot 157 Jaffa Rd
31339 Haifa - Israel
Phone: +972 48549046
Fax: +972 48510161
www.msccruises.co.il
ITALY
MSC Crociere
Via A.Depretis, 31
80133 Naples - Italy
Phone: +39 0817942111
Fax: +39 0817942222
www.msccrociere.it
JAPAN
MSC Cruises Japan
Landic Toranomon Bldg. 8F 3-7-10
Toranomon, Minato-ku
Tokyo - Japan 105-0001
Phone: +81 3 54059211
Fax: +81 354059212
www.msccruises.jp
KOREA
ICK (International Cruise Korea)
Gwanghwamun Officia Rm 1328
163 Sinmunno 1-ga, Jongno-gu
Seoul - Korea
Phone: + 82 269011761
Fax: + 82 269011799
www.msccruises.com
LEBANON
MSC Mediterranean Shipping
Company (Lebanon) S.A.R.L.
Marine Tower, 10th floor
Gemaizeh, Sainte Famille Street
Beirut - Lebanon
Phone: + 961 1583620
Fax: + 961 1566919
www.msccruises.com
MALTA
Hamilton Travel Co. Ltd.
4 St. Publius Street
Floriana FRN 1443 - Malta
Phone: +356 21241292 / 249543
Fax: +356 21226430 / 223598
www.msccruises.com
MEXICO
MSC Cruceros
Union 2 Esq. Benjamin Franklin
Col. Escandon
C. P. 11800 Mexico D.F.
Phone: +52 5550917080-70
Fax: +52 5550917088
www.msccruises.com
NETHERLANDS
MSC Cruises Netherlands
Kruisweg 825-A
2132 NG Hoofddorp
The Netherlands
Phone: +31 235656590
Fax: +32 2 3349477
www.msccruises.nl
PORTUGAL
MSC Cruzeiros Portugal
Empreendimento Alcantara-Rio
Rua Fradesso de Silveira nº 6 - 2A
1300-609 Lisbon - Portugal
Phone: +351 211926980
Fax: +351 211926981
www.msccruises.com
SCANDINAVIA
MSC Cruises Scandinavia AB
Första Hötorgshuset
Sveavägen 17, 13tr
S-111 57 Stockholm - Sweden
Phone: +46 86672120
Fax: +46 86672160
www.msccruises.se
www.msccruises.no
www.msccruises.dk
SOUTH AFRICA
MSC-Starlight Cruises - Rivonia
Starlight House
1 Wessel Rd., Cnr 5th Ave., Rivonia
Docex 3, Rivonia
PO Box 786331, Sandton, 2146
Phone: +27 118075111
Fax: +27 118075085
www.mscstarlightcruises.co.za
spain
Msc Cruceros, S.A.U.
C/Arequipa, 1 - Esc. 4, planta 2ª
28043 Madrid - Espana
Phone: +34 91 382 1660
Fax: +34 913821664
www.msccruceros.es
SWITZERLAND
MSC Kreuzfahrten AG
Weisse Gasse 6
CH-4001 Basel - Switzerland
Phone: +41 612600101
Fax: +41 612600199
www.msccroisieres.ch
www.msckreuzfahrten.ch
TURKEY
MSC Cruises
Altunizade Mahallesi
Kısıklı Caddesi No. 42
Uskudar - Istanbul
Phone: +90 2164742929
Fax: +90 2164745698
www.msccruises.com
UKRAINE
Center Cruises of Ukraine Ltd.
Sadovaya st 3, off 203
65023 Odessa, Ukraine
Phone: +38 0487847272
Fax: +38 0487847274
www.msccruises.com
UNITED arab emirates
Sharaf Travel
Near Burjuman Centre
P.O.Box 21593
Khalid Bin Waleed Street
Bur Dubai - Dubai
U.A.E.
Phone: +971 (0)43976161 Fax: +971 (0)43975377
www.msccruises.com
UNITED kingdom
Mediterranean Shipping Cruises Ltd.
Queens House 55-56 Lincoln’s Inn Fields
WC2A 3LJ London - Great Britain - UK
Phone: +44 2070922888
Fax: +44 2078311927
www.msccruises.co.uk
U.S.A.
MSC Cruises USA INC.
6750 North Andrews Avenue, Suite 100
Fort Lauderdale, Florida 33309 - USA
Phone: +1 9547726262
Fax: +1 9086052600 / (954) 9581077
www.msccruisesusa.com
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05.2012
ENG

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