Document 6559389

HOW TO MAKE USE OF THE SERVICE
FAMILY PLANNING
A full range of contraceptive services is available,
including monitoring of contraceptive pills and
fitting of caps and coils. Pre-conceptual advice is
also available.
Emergency contraception is
available. If you need this ask for an urgent
appointment with the doctor or the nurse. (The
morning after pill is effective up to 72 hours and
the emergency coil can be fitted up to 5 days
after).
IMMUNISATIONS
Childhood Vaccinations
We run a vaccination clinic in Park Green Surgery on a Tuesday morning. Your child will be
automatically called.
Adult and Travel Vaccinations
The practice nurses run these clinics.
Appointments should be made in plenty of time.
The NHS is only responsible for certain vaccines
others will need to be paid for. Malaria tablets
must always be paid for.
Influenza and Pneumonia
Each autumn we run a vaccination programme
for those at risk.
REPEAT PRESCRIPTIONS
Repeat prescriptions are authorised for a period
of time after which you must be seen by your
doctor. We do not accept requests over the
phone or by fax. Please allow 2 working days (48
hours) to process repeat prescriptions. Some
local chemists offer a delivery service to your
home.
Please contact your pharmacist for
information.
INVESTIGATION RESULTS
For blood test, x-ray, scans and specimen results
please ring between 2.00pm and 4.00 pm.
SICK NOTES
You do not need a sick note for the first 6 working
days as this is covered by an SC1 (self certificate). If your illness continues for longer you
must see your doctor to obtain a sick note.
EMERGENCY TREATMENT WHEN THE
SURGERY IS CLOSED
If you need urgent medical care when the
surgery is closed contact the out of hours
service. The centre is staffed from 6.30 pm to
8.00 am Mon to Sat and from 8.00 am on Sat to
8.00 am on Mon. If you have an emergency
medical problem that will not wait until normal
surgery hours telephone the primary care
centre on 01625 502999
PRIVATE FEES
Some services we provide are outside the NHS
and you will have to pay for them i.e. Private
medical insurance claim forms, e.g. BUPA,
travel cancellation, some medical examinations, i.e. HGV. Half of the fee is payable for
failure to attend without giving 24 hours notice.
GP Training/ Scheme
We are a GP training practice and will usually
have a Registrar working with us. This is a
fully qualified doctor in the latter part of their
training. Some of their consultations are video
recorded, but your consent will be sought
beforehand.
TRAINING AFTERNOONS
The Surgery closes for 8 afternoons per year
for staff training. This gives us valuable
protected learning time Details of the dates
are displayed in the waiting area.
CONFIDENTIALITY CODE OF CONDUCT
Confidentiality is central to the work of everyone working in healthcare. All information
about patients is confidential. All patients can
expect that their personal information will not
be disclosed without their permission except in
the most exceptional of circumstances.
SIGN LANGUAGE
We are pleased to say that 2 of our reception
staff are trained in basic sign language. We
also have a portable loop. Please ask if you
would find this useful.
PARK GREEN SURGERY PATIENT GROUP
Please ask for details at Reception.
P
PARK GREEN SURGERY
Waters Green Medical Centre
Sunderland Street Macclesfield
Cheshire SK11 6JL
Telephone 01625 429555
Information for
patients and a
guide to
services
MAP OF THE AREA
OPENING TIMES
The surgery is open from
8.00 am to 6.30 pm Monday to Friday
Version: 004/14
Review Date: October 2014
THE PRIMARY CARE TEAM
Dr Christopher Ratcliffe
MBChB (1978 Manchester) MRCP MRCGP
Special Interest: General Medicine
Dr Kim Monaghan
MBChB (1983 Newcastle upon Tyne)
MRCGP DRCOG
Special Interest Menopause, HRT and
diabetes
Dr Rosemary Van Ross
MBBaOBch (1981 Cork) MRCGP
Special Interest: Child health surveillance
Women’s health, contraception and musculoskeletal medicine
Dr Ruth Kenny
BMBS (1985 Nottingham) MRCGP
Special Interest Children’s and women’s
health
Dr David Morris
MBChB (1990 Bristol) MRCGP
GP Trainer. Special Interest: Sports
medicine, emergency care and asthma
Dr Graham Duce
MBChB (1994 Manchester) MRCGP DCH
Special Interest Dermatology, minor surgery
and medicines management
Dr Campbell Whaley MBChB
(1998 St Andrews and Manchester) BSc
DRCOG DFFP MRCGP Special Interest:
Men’s health and diabetes
Dr Joanne Leigh
MBChB (1995 Sheffield) DRCOG DFFP
MRCGP Special Interest Palliative care,
contraception and diabetes
Dr Faye Knowles
MBChB (2006 Leeds) MRCGP DFSRM
Special Interest Women’s health
THE PRIMARY CARE TEAM
THE PRACTICE MANAGER
Miss Isobel Chetwood
MA HRM PG Dip. CIPD BA (Hons) Dip PM
The Practice Manager is responsible for the overall
management and smooth running of the practice.
THE SECRETARIES AND RECEPTIONISTS
The Receptionists man the front desk and manage
appointments. They will help you arrange an appointment with the appropriate person, deal with prescription requests, sick notes and many other duties. We
have 2 Secretaries who will help with referrals.
THE NURSE PRACTITIONER
Victoria Treanor is our Nurse Practitioner who is
able to see and treat patients with more minor illnesses or injuries.
THE PRACTICE NURSES
We have 2 Practice Nurses and a Healthcare
Assistant. Their roles include health promotion, e.g.
dietary advice, screening (cervical smears), family
planning, immunisation of children and adults and
performing tests.
THE DISTRICT NURSES
We have 4 District Nurses whose duties include
caring for the sick and elderly in their homes,
monitoring chronic illness and liaison with social
workers.
COMMUNITY MATRON
The Matron looks after high dependency patients to
try and prevent frequent hospital admissions.
THE MIDWIVES
The Midwives provide care for women during pregnancy, labour, after delivery and the first 2 weeks of
life. They run antenatal clinics on the 1st Floor at
Waters Green and the Family Centres
THE HEALTH VISITORS
Our Health Visitors help with all aspects of health
promotion. They work with the under 5s and their
families and also promote health in the elderly.
COUNSELLOR
We have a Practice Counsellor who helps manage
depression, anxiety or relationship problems.
HOW TO MAKE USE OF THE SERVICE
SURGERY HOURS
Monday to Friday 8.00 am to 6.30 pm
APPOINTMENT SYSTEM
Doctors’ appointments are 7 to 10 mins long. If
your problem is complex please ask for a double
appointment. We ask that you inform us if you
need to change your appointment or cannot
keep it. We operate a DNA policy.
URGENT APPOINTMENTS
One doctor is on duty each day for urgent
problems. You will be seen that day but it may not
be your usual doctor. Your call may be passed to
the triage nurse. The doctor may be called out on
an urgent visit so you may have to wait.
CONTACTING YOUR DOCTOR
The doctors are usually available to speak to
patients by phone.
You need to ring the
surgery before 11.00 am to book a telephone
consultation.
CONTACTING THE PRACTICE NURSE
The practice nurses can be contacted by phone
between 11.30 am and 12.00 pm for general
enquiries.
HOME VISITS
Home visits are only for the completely housebound or those whose illness prevents them coming to the surgery. Please phone before 10.30 am
to request a visit. You may be put through to the
triage nurse or doctor.
CLINICS
The following clinics are provided:
Asthma,
Diabetes, Menopause, Child Health
Surveillance, Well Baby, Minor Surgery and
Wart Clinics. Details from Reception.
DRUG MISUSE SERVICE
The Barnabas Centre is the first contact point for
help with drug misuse. We have a weekly clinic
for those on the maintenance programme and
have a firm policy on this. No prescription drugs
can be issued by any other GP