Job Description: Research Managers The Company

Job Description:
Research Managers
Client:
Project:
Date:
Author:
October 2014
Sarah Trivedi, Corporate Services Director
Closing date:
5 pm 31 October 2014
The Company
CFE Research is a highly regarded and independent, not for profit specialist in the policy areas of skills
and employment. Founded in 1997, we provide research and evaluation services to both the public and
private sectors. Our customers include government departments and agencies, local authorities,
colleges, universities, charities.
What do we do?
We are an innovative research agency with 20 research professionals, support staff, paid interns and an
extensive network of expert associates. CFE’s experienced team are committed to creatively applying a
wide range of methods, data visualisation techniques and innovative thinking to any challenge. Our
expertise lies in objective, independent, rigorous research to support and inform our customers to:
— help them understand what works, in what context and why
— evaluate, design and implement policies and programmes
— research markets and develop practical insights
— provide ideas and create new ways of framing public policy questions
— offer methods and learning activities to share and understand good practice
Our clients work with us for depth of knowledge, timely results as well as our ability to apply a range of
innovative research methods whilst responding flexibility to their evolving needs.
CFE Research Phoenix Yard Upper Brown Street Leicester LE1 5TE.
Tel 0116 229 3300. Email [email protected]. www.cfe.org.uk
Where are we going?
Now is a great time to apply to join us. Our core focus is on what we do best: research and evaluation
and in recent years we have substantially widened the breadth and depth of our expertise. We believe
there is scope for us to do more though, both to further enhance our offer to the organisations that work
with us by providing more innovative methods and new techniques and by maximizing the impact and
visibility of our work.
We’ve also been steadily expanding the areas in which we work, evolving from enterprise and skills
policy into wider education and also social policy contexts to raise standards in the delivery of public
services. In the coming years, we don’t want to simply continue this evolution; we want to step up the
pace of change - and already we have far more new ideas and collaborations than we can do justice to.
It might be a bit of a tired cliché that people are a company’s most important asset, but it really is true
for us. We are pursuing a two pronged approach of consciously stepping up the development of existing
staff while we expand capacity through open recruitment. Successful applicants will be joining a
company that is confident and ambitious for the future. We want to expand the range of expertise that
we bring to our clients. We also want to raise our profile through developing conversations that set the
agenda for public policy. All of which, in line with our management style and our working culture, will
be open to all in the company to help shape and direct.
We've held Investors in People recognition status for many years now and we offer a creative, flexible
and supportive working environment. We are committed to high standards of rewards and
development for our people to ensure that we can consistently deliver high standards of quality and
expertise. We continuously look for smarter ways of working and try to innovate around our IT
capability where it can help us to save time or deliver more.
Our Values
If we invite you to interview you’ll have the opportunity to meet existing members of the team and get a
feel for what we are like to work with. We have a lovely office environment and we are small, friendly
team who are welcoming of others.
As a heads up we believe our values are:
— Be independent: Act with honesty, integrity and fairness to earn the trust of those with whom
we work.
— Be imaginative: Create a culture where innovation and imagination is encouraged in everything
from service delivery to customers, through our internal business processes.
2
Recruitment | Sarah Trivedi, Corporate Services Director |
— Work collaboratively: Encourage creativity and better communication through our supportive
culture which values knowledge sharing, learning and working together to achieve the best.
— Provide quality: Empower individuals to take the initiative and have a sense of responsibility to
achieve the absolute best results they can within time and budget.
The Role
We are looking for people to join us as Research Managers. These roles will be responsible for
delivering a range of research projects including the work we do in the area of Further and Higher
Education. It will entail bringing research and analytical expertise to projects, especially in design and
reporting, drawing upon a strong combination of both qualitative and quantitative experience.
Part of the role will be to also support the development of new business opportunities including
preparing written tenders and proposals.
We are seeking applicants with excellent writing and communication skills, good commercial
awareness, a creative and problem-solving outlook and a passion to deliver value for customers. The
successful candidate will have proven analytical skills, confidence and an ability to work well as part of
a small company environment whilst demonstrating a genuine appetite for personal learning. You will
possess a high level of initiative and be capable of responding flexibly to a wide range of research tasks.
Whilst managing research projects and client relationships, you will lead the design of qualitative
fieldwork (such as depth interviewing and involvement in focus groups) and quantitative fieldwork
(such as survey questionnaires, data analysis, data visualisation) and support presentation design and
delivery. Working closely with Senior Managers, who will coach and support you on key client projects,
there will be opportunities for personal development, learning and progression. We are seeking people
who thrive on demanding but rewarding work.
Key responsibilities
— Take the lead in managing research projects, from scoping through to completion, including
managing and developing client relationships;
— Take responsibility for the day to day management of a range of customer accounts and be the first
point of contact for these accounts -ensuring that customer expectations are managed and fulfilled;
— Undertake telephone and in-person interviews, literature reviews, focus groups and data analysis;
— Work with senior managers and directors to win new work from new and existing clients and
proactively identify new business opportunities both in terms of research services and policy
markets;
— Plan and manage resources effectively, including financial budgets;
3
Recruitment | Sarah Trivedi, Corporate Services Director |
— Manage junior research staff and subcontractors (including market research fieldwork agencies) as
necessary to achieve project objectives, seeking best value at all times;
— Produce insightful research reports with sophisticated and actionable advice to support your clients
in their decision-making;
— Contribute to the development and profile of our research expertise with customers and key
influencers;
— Ensure that customer expectations are fulfilled on all projects for which you are responsible;
— Work initially within the policy arenas of education, employment and skills to develop new business
opportunities in line with the company’s strategic ambitions by contributing to developing and
increasing our profile with customers and key influencers;
— Proactively identify new income generating activity in terms of research opportunities and work with
senior managers to win new work from new and existing customers;
— Build strong relationships with clients, intermediaries and associates; and
— Ensure that the company is up to date with developments in specified policy areas and research
markets.
Location
We are looking to recruit applicants to work from our Leicester office. The role will involve some travel.
Period of notice
On successful completion of six month probationary period, the period of notice in your contract of
employment will be three months.
Salary
The salary band for this position is £26k to £36.5k per annum.
BENEFITS
— 25 days annual leave in addition to statutory holidays (pro rata for part time employees)
— company provided Windows mobile and laptop computer for work use
— Reimbursement of car parking charges at our Leicester office
ON COMPLETION OF SUCCESSFUL 6 MONTH PROBATION:
— group personal pension plan, with an employer contribution of 10%, subject to an employee
contribution of 5%
— annual bonus subject to company and individual performance
— personal learning account of £150 per year to spend on non-work related training
4
Recruitment | Sarah Trivedi, Corporate Services Director |
— free life assurance up to the age of 60 which provides ‘death in service’ cover of three times current
salary as a lump sum payment to a designated dependant
— subsidised eye tests
— enhanced maternity leave pay above the statutory minimum on completion of 12 months’ service
— access to a company training and development budget
— financial support towards achieving professional qualifications and maintaining CPD as
appropriate to the needs of the business
— open to flexible working where compatible with the role and goals of the business
— regular reviews to identify development needs and good opportunities for progression.
5
Recruitment | Sarah Trivedi, Corporate Services Director |
Person Specification
Essential
Desirable
Education and formal qualifications
 First degree or equivalent (preferably in a
numerate discipline i.e. statistics, economics,
mathematics or similar equivalent
qualification)
 Post Graduate degree
 MRS Diploma or other recognised research
qualifications
Experience
 Experience of implementing/ managing
research projects
 Writing successful research tenders
 Managing and delivering a portfolio of projects
to tight deadlines
 Interrogating and analysing quantitative
datasets
 Ability to present, explain and interpret data or
analysis to non technical audiences
 Preparing reports which are both objective
and accessible to read
 Research design, such as devising interview
and focus group topic guides, questionnaires,
surveys and evaluation frameworks
 Presenting information to groups and
facilitating group discussions
 Commercial experience to price, design and
deliver projects to tight deadlines and budgets
 Developing new relationships and business
opportunities
 Experience working with senior government
officials, applying direction in a sound and
practical way
 Track record in relationship building and business
development with key public bodies and other
organisations
 Experience of managing sub-contractors including
associates and market research fieldwork
agencies
 Commercial experience to price, design and
deliver research based projects to tight deadlines
and budgets
 Consultancy experience
Knowledge
 Knowledge of public policy relating to education,
employment and skills
 Quantitative and qualitative research techniques
and their appropriate usage
 Expertise in research techniques, such as online
surveying, CATI surveying, focus groups, depth
interviewing, interview topic guide design
 Knowledge of the development and
implementation of impact assessments and
evaluation methodologies
 Sources of market and intelligence data, and how
to access them
 Prioritise workload for self and others
 Government Department and public agencies,
higher education and further education
providers
 Experience in the use of SPSS, STATA, SAS
or equivalent
 Economics, behavioural economics,
econometrics
 Applied statistics including experimental design
and regression modelling
6
Recruitment | Sarah Trivedi, Corporate Services Director |
Essential
Desirable
Skills





Confident numeracy, written & IT skills
Excellent inter-personal skills
Report writing for different audiences
Analytical reasoning
Presentation skills
 Coach and support the development of others
 Developing and managing project teams
 Ability to develop and motivate in order to elicit
great performance
 Delivering presentations
 Chairing/facilitating seminars and workshops
 Ability to develop skills in new software
applications
 Reporting across different data sources
Character








Consistently customer focused
Results orientated
Tenacious
Good team player
Genuine appetite for personal learning
Attention to detail
Ambitious for the growth of the company
High level of pro-activity, initiative, energy,
enthusiasm, and professionalism
—
—
—
—
—
Effective networker
Able to create team spirit
Continually looking to add value
Investigative nature
Personal interest in public policy
7
Recruitment | Sarah Trivedi, Corporate Services Director |