Phoenix Medical Group (formerly Dr Mahto and Partners)

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Phoenix Medical Group (formerly Dr Mahto and Partners)
Phoenix Medical Group
(formerly Dr Mahto and Partners)
Practice Leaflet
Names of Partners:
Dr H.B.S. Mangat
Dr K Naing
Executive Partner Joseph Chandy
SURGERIES
Dunelm Road
Thornley
Durham
DH6 3HW
Tel: 01429 820235
Fax:01429 823066
Thornley Road
Wheatley Hill
Durham
DH6 3NR
Tel: 01429 820233
Fax:01429 823667
2 The Green
Woodland Crescent
Kelloe
Durham
DH6 4NU
Tel: 0191 3772162
Website: http://www.phoenixmedicalgroup.co.uk
CQC REGISTERED
Welcome to our Practice
This Booklet outlines the services which we offer. Place keep it safe and use it as a source of reference.
Phoenix Medical Group
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Practice Profile
Phoenix Medical Group (List Size 7,800 approx)
Dunelm Road
Thornley
Durham
DH6 3HW
Tel: 01429 820235
Fax:01429 823066
Thornley Road
Wheatley Hill
Durham
DH6 3NR
Tel: 01429 820233
Fax:01429 823667
2 The Green
Woodland Crescent
Kelloe
Durham
DH6 4NU
Tel: 0191 3772162
PRACTICE MEDICAL TEAM
NAME
QUALIFICATIONS
Dr. Harbhajan Mangat (male)
MBBS, DRCOG, DTM&H
Dr. Koko Naing (male)
MBBS, MRCP, DFFP
Dr. Sanjay Gupta (male)
MBBS, MRCGP, DRCOG, DFSRH
Michelle Thompson
Advanced Nurse Practitioner
EXECUTIVE PARTNER
Joseph Chandy MBA University of Sunderland
Strategic Partner Shinwell Medical Centre
Chair of Easington Commissioning Board (since April 2005)
PRACTICE MANAGER
The Practice Manager, Mrs Denise Scott, is responsible for the organisation of the Practice. Denise is based at Thornley
main site. If you have any suggestions or complaints then please let her know.
ASSISTANT PRACTICE MANAGER
Catherine Doidge
(HND Public Administration).
PRACTICE NURSES
We have a team of Practice Nurses and Health Care assistants
Kelly Gilhespie
Snr Practice Nurse
Debbie Bailey
Practice Nurse
Lorna Kristensen
Practice Nurse
Health Care Assistants & Phlebotomists
Suzanne Gill
Leanne Barker
Jacqueline Hepple
Lyndsey Hood
(NVQ level 3 Health)
HCA
Phlebotomist
Phlebotomist
Smoking Cessation Advisors
Denise Howe & Lyndsey Hood
Practice Counsellor
Claire O’Brien
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1.
WELCOME TO OUR PRACTICE ................................................................................................................................... 4
NHS DURHAM DALES, EASINGTON AND SEDGEFIELD CLINICAL COMMISSIONING GROUP......................................................................... 4
WHO WE ARE ............................................................................................................................................................................ 4
2.
OUR PRACTICE .......................................................................................................................................................... 5
PRACTICE MEDICAL TEAM – PHOENIX MEDICAL GROUP .................................................................................................................... 5
PRACTICE MANAGER .................................................................................................................................................................. 5
RECEPTIONISTS .......................................................................................................................................................................... 5
PRACTICE NURSES ...................................................................................................................................................................... 5
DISTRICT NURSES ....................................................................................................................................................................... 5
COMMUNITY MIDWIVES ............................................................................................................................................................. 5
HEALTH VISITOR ........................................................................................................................................................................ 5
3.
PATIENT INFORMATION ........................................................................................................................................... 6
DISABLED PATIENTS.................................................................................................................................................................... 6
SURGERY HOURS ....................................................................................................................................................................... 6
APPOINTMENTS ......................................................................................................................................................................... 6
CANCELLATIONS......................................................................................................................................................................... 6
THE RIGHTS AND RESPONSIBILITIES OF PATIENTS .............................................................................................................................. 7
VIOLENCE AND AGGRESSION ........................................................................................................................................................ 7
YOUR MEDICAL RECORDS ............................................................................................................................................................ 7
TELEPHONE ADVICE .................................................................................................................................................................... 7
HOME VISITS ............................................................................................................................................................................ 7
OUT OF HOURS SERVICES............................................................................................................................................................ 7
ACCIDENTS ............................................................................................................................................................................... 8
REPEAT PRESCRIPTIONS ............................................................................................................................................................... 8
TEST RESULTS............................................................................................................................................................................ 8
NEWLY REGISTERED PATIENTS ...................................................................................................................................................... 8
CHANGE OF ADDRESS ................................................................................................................................................................. 8
4.
SERVICES PROVIDED ................................................................................................................................................. 9
FAMILY PLANNING CARE ............................................................................................................................................................. 9
MATERNITY CARE ...................................................................................................................................................................... 9
CHILD HEALTH SERVICES.............................................................................................................................................................. 9
MINOR OPERATIONS .................................................................................................................................................................. 9
CERVICAL SMEARS...................................................................................................................................................................... 9
DIABETIC / ASTHMATIC / OTHER CHRONIC DISEASES, E.G. CORONARY HEART DISEASE ........................................................................... 9
SMOKING CESSATION.................................................................................................................................................................. 9
WEIGHT MANAGEMENT.............................................................................................................................................................. 9
WELL PERSONS’ EXAMINATION .................................................................................................................................................... 9
COUNSELLING ........................................................................................................................................................................... 9
NON-NHS MEDICAL EXAMINATIONS ............................................................................................................................................. 9
TRAVEL INJECTIONS .................................................................................................................................................................... 9
5.
USEFUL TELEPHONE NUMBERS ............................................................................................................................... 10
6.
USEFUL WEBSITE LINKS .......................................................................................................................................... 11
7.
PRACTICE AREA ...................................................................................................................................................... 12
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1. Welcome to Our Practice
This booklet outlines the services that we offer. Please keep it safe and use it as a source of reference.
NHS Durham Dales, Easington and Sedgefield Clinical Commissioning Group
Who we are
The Durham Dales, Easington and Sedgefield Clinical Commissioning Group (CCG) was established in October 2011 and
authorised as a statutory body in February 2013.
The CCG is made up of 40 member GP practices. It covers a total population of around 272,000 over a large and diverse
geographical area. The CCG comprises three localities within County Durham: Durham Dales, Easington and East Durham,
and Sedgefield. These localities have worked closely together as commissioners of local healthcare services for many years.
Clinical commissioning means that local GPs across our localities will now have greater opportunity to use their knowledge
about healthcare to develop services that meet our patients’ needs. Read more about clinical commissioning here.
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2. Our Practice
Practice Medical Team – Phoenix Medical Group
Name
Qualifications
Dr Harbhajan Mangat (male)
MBBS DRCOG DTM&H
Dr Koko Naing (male)
MBBS MRCP DFFP
Dr S K Gupta (male)
MBBS MRCGP DRCOG DFSRH
Michelle Thompson
Advanced Nurse Practitioner
Practice Manager
The Practice Manager, Mrs Denise Scott, is responsible for the organisation of the Practice. If you have any suggestions or
complaints then please let her know.
Receptionists
The receptionists have an important job and endeavour to deal with your queries, appointments, repeat prescriptions etc.
as efficiently as possible. They have enquiries and calls coming from every direction, so please be patient. On occasions the
receptionists may need to ask you a few details. They have been trained to make these enquiries in order that we can help
you in the most appropriate way.
Practice staff are bound by the same rules of confidentiality as Doctors.
Practice Nurses
We have a team of Practice Nurses and Health Care Assistants.
Practice Nurses deal with blood tests • cervical smears • ear syringing • immunisations • blood pressure • family planning
checks • removal of sutures • dressings as well as the following specialised clinics:
Asthma
COPD
Diabetic
Hypertension
Heart Disease
Smoking Cessation
District Nurses
The District Nurses work with the Practice in providing nursing care, advice and support to patients too ill to attend the
surgery.
*They can be contacted via the Practice
Community Midwives
They offer full maternity and post-natal care. An antenatal clinic is held at the Practice and patients will be visited at home
as and when necessary during pregnancy and the post-natal period.
Health Visitor
The Health Visitor works in close liaison with the Practice concentrating on families with children under 5 years of age
especially new babies. A baby clinic is held at the three sites at the following times: Wheatley Hill/Thornley alternate Tuesdays 2:00 – 4:00pm
Kelloe the first Wednesday of every month 2:00 – 3:15pm
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3. Patient Information
Disabled Patients
There is wheelchair access to all three sites at the front entrances. Patient services are all provided at ground floor level.
Surgery Hours
The Surgery is open for enquiries and to make appointments, etc., at the two main sites (Wheatley Hill Practice and
Thornley Practice)
Day
Surgery
Monday
8:00am – 6:00pm**
Tuesday
8:00am – 6:00pm
Wednesday
8:00am – 6:00pm
Thursday
8:00am – 12:00 noon and
8:00am – 6:00pm Alternate Thursdays between Wheatley Hill & Thornley
Friday
8:00am – 6:00pm
**The Practice is open for extended hours (pre-booked appointments only) from 6:00pm – 8:00pm Mondays. From 23rd
November 2013 for 17 weeks, the practice will be offering morning appointments as part of a winter pressures campaign.
Please contact the surgery for more information.
Doors are closed for lunch between 12:30pm and 1:00pm every day, but still available for enquiries, appointments, etc.
Kelloe opens at the following times:
Day
Surgery
Monday
8:30am – 12:30pm
Tuesday
8:30am – 12:30pm
Wednesday
8:30am – 12:30pm
Thursday
8:30am – 12:00 noon
Friday
8:30am – 12:00 noon
Appointments
Appointments can be booked more than two days ahead. We also have systemonline for anyone who has the internet, ask
reception for a password, you can book GP appointments and also order repeat prescriptions (New for 2013).
If you have already registered with the practice, click on the image.
Standard consultation time is for 10mins but if you feel you need longer you may ask the receptionist for a longer
appointment.
These can be arranged by telephone or by calling in person. You can see the doctor of your choice but on occasions this will
not always be possible. If you think your problem is medically urgent ask yourself, ‘Does my problem need to be seen today
or do I want it to be seen today?’ Please give the receptionist an outline of your problem, including details of how long you
have had the problem, so that she can organise an appropriate appointment or seek advice from the Doctors.
Cancellations
If you are unable to attend an appointment, which you have booked, please inform us as soon as possible so that your
appointment can be given to someone else.
If you fail to inform us that you no longer need your appointment or that you are unable to attend patient access is greatly
reduced.
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The Rights and Responsibilities of Patients

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Please keep all fire exits and disabled spaces clear at all times.
Parents are asked to maintain control of their child to avoid accidents and disturbing other patients.
The use of mobile phones in the surgery is prohibited.
We expect patients to be considerate to our staff and fellow patients at all times.
Sometimes GP appointments over run for reasons beyond our control, we ask for your patience and
understanding.
Patients who are rude, aggressive and violent or who persistently fail to attend appointments will be asked to
seek care elsewhere.
We have an open door policy for accepting new patients, providing they live within our catchment area and are
eligible for treatment. If however, a patient is not accepted for another reason, a written explanation will be
provided within one working week.
Violence and Aggression
We operate a permanent zero tolerance policy toward violent and abusive behavior. Any violent or abusive behavior –
Physical or mental - could result in removal from the practice list.
Your Medical Records
You have a right to keep your personal health information confidential between you and your doctor. A patient leaflet is
available from reception, which explains:

How your medical records are used to help you.

How the confidentiality of your records is safeguarded, whether stored in written or electronic (computer) format.

That your records are readily accessible to authorized staff only.

How you can arrange to see your own records
Telephone Advice
If you would like to speak to a Doctor / Nurse for advice but are unable to attend the surgery, please contact the receptionist
who will be able to advise you of an appropriate time for a telephone consultation. If possible, give an indication of what
you would like to discuss (unless there is something confidential which you would prefer to discuss with the Doctor).
Home Visits
If you are too ill to attend the surgery you can request a home visit by telephoning the Surgery, if possible before 10:30am.
This allows the Doctors to plan their day. The receptionist will ask for details of your illness to help the Doctor assess the
urgency of the visit. You will also be asked for a contact telephone number as the Doctor may wish to speak to you. Home
visits are at the discretion of the Doctor and are for patients who are medically unable to attend the surgery. Remember,
the Doctor can see four patients at the surgery in the time it takes to do one home visit. If your problem is urgent, you will
always be seen the same day, so please try to come to the surgery if you can. (We have a home visit policy, which is available
at the surgery).
Out Of Hours Services
Out of hours (CONTACT TEL NO. 111) service is provided by North East Ambulance service and organised through County
Durham and Darlington Durham PCT. Please make proper use of the night/weekend service. Remember you can always
see a Doctor in the next surgery so try to restrict night and weekend calls to genuine emergencies that cannot wait until the
next day.
The service is used from 6.00pm until 8.00am the following day. At weekends cover will be from 6.00pm Friday until 8.00am
Monday they will also provide Bank Holiday cover.
Urgent Care Centres are open 24/7 and are situated at:

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Bishop Auckland Hospital
Darlington Primary Care Trust
Shotley Bridge Community Hospital
Peterlee Community Hospital
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Open Monday to Friday 8:30am – 5:30pm:

Seaham Medical Centre
Open Monday to Friday 6:00pm – 8:00am and Friday from 6:00pm to 8:00am inclusive:

University Hospital of North Durham
If there is any delay in responding to an absolute emergency, you are instructed to dial 999 and ask for the Ambulance
Service.
To contact Out of Hours Service when the surgery is closed please ring 111
Details of primary medical services in the area can be obtained from:
North East Primary Care Services Agency (NEPCSA)
Rapier House
Colima Avenue
Sunderland
SR5 3XB
Tel: 0191 5297000
Accidents
If you have sustained an injury as a result of an accident, fall etc., please report directly to the Hospital Accident and
Emergency Department.
Repeat Prescriptions
If you are taking regular medication you may request a repeat prescription either by bringing your repeat prescription slip
to the surgery, putting it in the box provided in Reception or posting it to us. Please allow 2 working days’ notice when
requesting a repeat prescription. You will be requested to have your repeat medication reviewed regularly.
If you are unable to pick up your prescription, you can send a stamped addressed envelope and your prescription will be
posted to you. A delivery service is available but can only be arranged via your local Chemist. Prescriptions will not be given
to children under 16 years.
Please note: repeat prescriptions requested on a Friday will not be ready until Tuesday.
WE DO NOT PRESCRIBE ANTIBIOTICS FOR COUGHS AND COLDS
Test Results
Wherever possible, please contact the surgery between 12 noon and 4.00pm for test results. The receptionist will either
advise you of your results, once they have been cleared by the Doctor or ask you to speak to or make an appointment with
the Doctor or Practice Nurse.
Newly Registered Patients
New patients are very welcome. The Practice does not discriminate against race • gender • social class • age • religion •
sexual orientation, or appearance • disability or medical condition. When registering you will be asked to complete a GMS1
form and given an appointment with the Practice Nurse for a new patient medical health check, during which we will take
details of your medical history and current medication, which will assist us while we are waiting for your medical records to
arrive.
Change of Address
We are required by the Health Authority to notify them of any change of any name, address or telephone number, it is
important you inform us as soon as possible so that our records can be updated.
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4. Services Provided
Family Planning Care
The Practice provides a comprehensive, confidential family planning service including:
 Prescribing oral contraception (the pill)
 Fitting Coils and Implants
 Giving the Contraceptive Injection
 Prescribing Emergency Contraception – please arrange to see a Doctor within 72 hours if you require this. Please
make an appointment to discuss.
Maternity Care
Full ante-natal and post-natal care services are available. Please telephone for details.
Child Health Services
Baby Clinic:
Alternative Tuesday afternoons at Thornley/Wheatley Hill
Kelloe :
Every other Wednesday from 11:30am – 12noon.
The clinic, which is run by the Doctor, Practice Nurse and Health Visitor, is intended to provide complete health care for
your child from birth to 5 years. This includes immunisations, developmental checks and general advice. It is important that
your children are fully immunised against all childhood diseases. You will be sent a reminder when an injection is due. If
you are unable to attend the appointment given, please contact us and we will organise another appointment.
Minor Operations
Run by Doctor and Nurse at the Thornley site.
Warts and verrucae treated by freezing with liquid nitrogen
Cervical Smears
We recommend that smears are taken every three years (unless advised otherwise). The Practice Nurse will carry this out.
Diabetic / Asthmatic / Other Chronic Diseases, e.g. Coronary Heart Disease
We provide comprehensive care for those suffering from chronic diseases, e.g. diabetes, asthma/COPD, coronary heart
disease, hypertension etc.
Smoking Cessation
If you would like to stop smoking please contact the surgery to arrange an appropriate appointment.
Weight Management
Please contact the surgery for details. We are now able to refer to Slimming World.
Well Persons’ Examination
If you would like a health check, please make an appointment with the Practice Nurse.
Counselling
We have a Practice-based counselling service that your Doctor can refer you to.
Bereavement Counselling can be arranged via the surgery.
Non-NHS Medical Examinations
We are happy to carry out any non-NHS medical examinations, e.g. Heavy Goods Vehicle, Pre-Employment etc. The
receptionist will be able to advise you of the fee.
Travel Injections
If you are travelling abroad you may require immunisations. Please make an appointment with the Practice Nurse
approximately 8 weeks before you are due to travel.
Complaints
This practice offers a complaints procedure in accordance with NHS guidelines.
Please speak to our Practice Manager or a Receptionist who will provide you with further information.
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5. Useful Telephone Numbers
Chemists
Whitfields Thornley
01429 820 297
Whitfields Wheatley Hill
01429 820 313
Whitfields Coxhoe
0191 377 0234
Boots Peterlee
0191 586 2640
Emergency Ambulance, Police, Fire, Paramedic
999
NHS 111 Service
111
Hospitals
University Hospital of North Durham
0191 333 2333
University of Hartlepool
01429 266 654
Sunderland Royal Hospital
0191 565 6256
Sunderland Eye Infirmary
0191 528 3616
Freeman Road
0191 284 3111
Newcastle RVI
0191 232 5131
Gateshead Queen Elizabeth
0191 482 0000
Washington BUPA Hospital
0191 415 1272
X-Ray Peterlee
0191 586 3474
Local Contacts
Bereavement Support Group (Chester-le-Street)
0191 386 1170
Compassionate Friends
0191 384 3519
County Durham and Tees Valley Health Authority
0191 333 3232
CRUSE – Bereavement Care
0191 384 2313
Drug and Alcohol Abuse (CAT)
0191 510 8933
Easington Substance Misuse Initiative
0191 587 2194
MIND (Chester-le-Street)
0191 388 3411
Miscarriage Association
01924 200 799
Samaritans
0191 384 2727
Social Services
08458 505010
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6. Useful Website Links
Patient UK is a comprehensive web directory for UK patient information. It provides excellent links to support
groups and voluntary organisations.
www.patient.co.uk
The Department of Health site provides access to the most up-to-date government health circulars, papers and
reports.
www.doh.gov.uk
The Health Index Database enables you to search for a private specialist, nursing home or hospital. It holds
discussions and is searchable by health community, e.g. depression or sleep disorders.
www.healthindex.co.uk
The official gateway to NHS organisations on the internet, both local and national.
www.nhs.uk
The UK's leading cancer information service
www.cancerbacup.org.uk/info/specific-cancers.htm
Information on DDES CCG
www.durhamdaleseasingtonsedgefieldccg.nhs.uk
Medicdirect is a new health information site aimed at UK public and practitioners.
www.medicdirect.co.uk
Provides free and easy to understand medical information and advice
www.medinfo.co.uk
The Royal Marsden Hospital's patient information leaflets, providing information about different types of cancer includes children's cancers.
www.royalmarsden.org/patientinfo/
Lists support groups available for patients in the UK
www.netdoctor.co.uk/directory/support_groups/index.shtml
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7. Practice Area
This leaflet has been produced for download from our website:
www.phoenixmedicalgroup.co.uk
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