Disclosure Statement Gas

Disclosure Statement
Gas
Harvey Norman Energy Gas
Background
This disclosure statement is provided to
you by Alinta Energy Retail Sales Pty Ltd
ABN 22 149 658 300 trading as Harvey
Norman Energy.
Rate Plan
Unit
Standing Tariffs
Exc GST
Tariffs
Tariffs under your plan are based on the
Alinta Energy Retail Sales Pty Ltd Standing
Tariffs as published on its website and take
effect on 19 January 2015. These tariffs
are also published on the Harvey Norman
Energy website.
Rate Plan
Unit
Inc GST
Standing Tariffs
Exc GST
Terms and Conditions
Further information on the terms and
conditions applicable are available on
the Harvey Norman Energy website.
Rate Plan
Unit
Inc GST
Standing Tariffs
Exc GST
Inc GST
Australian Gas Networks Distribution Area (formerly Envestra)
Australian Gas Networks Central 1
First 27.40 MJ/day
Next 21.90 MJ/day
All Remaining MJ
Supply Charge
c/MJ
c/MJ
c/MJ
c/day
2.29
1.96
1.54
64.57
2.519
2.156
1.694
71.027
Australian Gas Networks North
First 27.40 MJ/day
Next 21.90 MJ/day
All Remaining MJ
Supply Charge
c/MJ
c/MJ
c/MJ
c/day
1.85
1.85
1.64
64.57
Australian Gas Networks Central 2
First 27.40 MJ/day
Next 21.90 MJ/day
All Remaining MJ
Supply Charge
c/MJ
c/MJ
c/MJ
c/day
1.93
1.93
1.52
63.81
2.123
2.123
1.672
70.191
Australian Gas Networks Cardinia
2.035
2.035
1.804
71.027
All MJ
Supply Charge
c/MJ
c/day
2.56
67.15
2.816
73.865
Australian Gas Networks Bairnsdale
All MJ
Supply Charge
c/MJ
c/day
2.35
64.57
2.585
71.027
Australian Gas Networks Murray Valley
All MJ
Supply Charge
c/MJ
c/day
2.10
66.56
2.310
73.216
AusNet Services Distribution Area
AusNet Services Central 1
AusNet Services Central 2
AusNet Services Adjoining Central
First 100.00 Peak MJ/day
All Remaining Peak MJ
First 100.00
c/MJ
c/MJ
c/MJ
2.12
1.66
2.02
2.332
1.826
2.222
First 100.00 Peak MJ/day
All Remaining Peak MJ
First 100.00
c/MJ
c/MJ
c/MJ
2.12
1.69
1.92
2.332
1.859
2.112
First 100.00 Peak MJ/day
All Remaining Peak MJ
First 100.00
c/MJ
c/MJ
c/MJ
2.42
2.08
2.13
2.662
2.288
2.343
All Remaining
Off Peak MJ
Supply Charge
c/MJ
1.55
1.705
c/MJ
1.55
1.705
1.90
2.090
62.61
68.871
c/day
61.93
68.123
All Remaining
Off Peak MJ
Supply Charge
c/MJ
c/day
All Remaining
Off Peak MJ
Supply Charge
c/day
56.28
61.908
2.33
2.09
1.79
2.27
2.06
1.78
67.41
2.563
2.299
1.969
2.497
2.266
1.958
74.151
Off Peak MJ/day
AusNet Services West
Off Peak MJ/day
AusNet Services Adjoining West
First 100.00 Peak MJ/day
All Remaining Peak MJ
First 100.00
c/MJ
c/MJ
c/MJ
1.93
1.73
1.71
2.123
1.903
1.881
First 100.00 Peak MJ/day
All Remaining Peak MJ
First 100.00
c/MJ
c/MJ
c/MJ
2.43
2.25
2.13
2.673
2.475
2.343
All Remaining
Off Peak MJ
Supply Charge
c/MJ
1.43
1.573
c/MJ
2.08
2.288
c/day
61.39
67.529
All Remaining
Off Peak MJ
Supply Charge
c/day
62.51
68.761
Off Peak MJ/day
Off Peak MJ/day
Off Peak MJ/day
Peak period applies from 1 June to 30 September inclusive in the AusNet Services distribution area. Off Peak period applies at all other times.
Multinet Distribution Area
Multinet Main 1
HNE-VIC-Gas-DS-FG20-19JAN2015-Version-01
First 50.00 Peak MJ/day
c/MJ
Next 50.00 Peak MJ/day
c/MJ
All Remaining Peak MJ
c/MJ
First 50.00 Off Peak MJ/day c/MJ
Next 50.00 Off Peak MJ/day c/MJ
All Remaining Off Peak MJ c/MJ
Supply Charge
c/day
Multinet Main 2
1.93
1.67
1.35
1.87
1.63
1.34
64.83
2.123
1.837
1.485
2.057
1.793
1.474
71.313
First 50.00 Peak MJ/day
c/MJ
Next 50.00 Peak MJ/day
c/MJ
All Remaining Peak MJ
c/MJ
First 50.00 Off Peak MJ/day c/MJ
Next 50.00 Off Peak MJ/day c/MJ
All Remaining Off Peak MJ c/MJ
Supply Charge
c/day
Multinet Yarra Valley
2.01
1.51
1.51
1.97
1.43
1.43
63.25
2.211
1.661
1.661
2.167
1.573
1.573
69.575
First 50.00 Peak MJ/day
c/MJ
Next 50.00 Peak MJ/day
c/MJ
All Remaining Peak MJ
c/MJ
First 50.00 Off Peak MJ/day c/MJ
Next 50.00 Off Peak MJ/day c/MJ
All Remaining Off Peak MJ c/MJ
Supply Charge
c/day
Peak period applies from 1 May to 31 October inclusive in the Multinet distribution area. Off Peak period applies all other times.
Notes:
Rates are subject to confirmation of distribution zone, network tariff and meter type at your supply address. Daily blocked consumption based on average daily
consumption. Some postcodes may contain shared boundaries with other retail patches or no gas area.
Daily blocked consumption based on average daily consumption.
Alinta Energy Retail Sales Pty Ltd trading as Harvey Norman Energy ABN 22 149 658 300
GPO Box 1302, Melbourne VIC 3001 T 13 46 42
harveynormanenergy.com.au
This Harvey Norman Energy Gas offer is not generally available. Terms and
conditions and eligibility criteria apply.
Variations in tariffs
Alinta Energy Retail Sales Pty Ltd's Standing Tariffs are varied from time
to time and published on our website. If Alinta Energy Retail Sales Pty
Ltd changes its Standing Tariffs, we will give you notice of any variations
as soon as practicable and in any event no later than your next bill or in
accordance with any applicable laws and codes.
Fees and charges
Harvey Norman Energy currently does not charge customers account
establishment fees, payment processing fees or late payment fees. If the
fees and charges we charge change we will notify you.
Fees we charge for disconnections and reconnections reflect the costs
incurred by us from the distributor, the amounts are published on
distributor websites and may change from time to time.
We may impose an additional charge if there is, or we fairly and
reasonably expect there will be, an increase in our environmental, market,
metering, network and regulatory costs, if that cost increase is specifically
or otherwise attributable to you or to the energy we sell you. The amount
of the additional charge will be no more than what is required to recover
such an increase in costs. There will be no additional charge to the extent
that we recover a cost increase through variations in our tariffs.
Conditional Discounts
Under our Harvey Norman Energy Gas plan, when you pay your account
in full by the due date you will be entitled to a discount of 10% off your
gas consumption charges based on Alinta Energy Retail Sales Pty Ltd's
published Standing Tariffs for Victoria. This discount is available for as long
as you continue to stay with us on this plan and have a Harvey Norman
Energy contract that covers electricity.
Gift Card
$50 Harvey Norman gift card on transfer of your electricity account to
Harvey Norman Energy. Your transfer date will be the date following your
next meter read. Limit one per customer and energy contract.
$25 on each annual anniversary of your electricity account transfer to
Harvey Norman Energy. If Alinta Energy Retail Sales Pty Ltd’s relationship
with Harvey Norman changes, we reserve the right to cease providing you
with Harvey Norman gift cards.
Concessions and rebates
Information on eligibility and entitlement to concessions can be found at
www.dhs.vic.gov.au/concessions or by calling the Department for Human
Services Concessions Hotline on 1800 658 521.
Commencement
Your energy contract begins on the day that you accept our offer whether
you do this by signing our offer form, verbally accepting an offer made
over the telephone or otherwise or by accepting online.
However, we will not start selling you energy unless and until:
• we are satisfied with your eligibility for our offer;
• we are satisfied with your creditworthiness;
• if we have required this, you have paid us a security deposit;
• the cooling off period has expired;
• your supply address has its own meter; and
• we have become financially responsible for your supply address.
Cooling off
Although your energy contract may have begun, we do not start selling
you energy until the cooling off period has expired.
You have the right to cancel your energy contract during the cooling off
period. The cooling off period is 10 business days from and including the
day after you signed or received your energy contract together with this
disclosure statement.
To cancel your energy contract, you need to provide notice to us before
the cooling off period ends, clearly indicating your intentions. You can do
this in writing or over the telephone. Our contact details are set out below.
Your energy contract booklet includes a form of cancellation notice and,
on request, we will provide you with another copy of that cancellation
notice.
Postal address
Telephone
Fax
Email
GPO Box 1302, Melbourne VIC 3001
13 46 42
1300 781 235
[email protected]
Accounts
You will receive accounts at least every three months. They will be sent to
the billing or email address set out in your offer.
Payment methods
You may pay your accounts:
• by MasterCard, VISA or American Express card, either on the web at
alintaenergy.com.au or by calling us on 13 46 42;
• by direct debit from your cheque, savings or transaction account, or
from your credit card;
• by BPAY;
• by cash, cheque or EFTPOS in person at any Post Office to pay; or
• by cheque by tearing the payment options slip off the account and
posting it with your cheque to the address shown on the slip.
Electronic transactions
If you provide Harvey Norman Energy with your email address, you
consent to receiving information relating to your contract with Harvey
Norman Energy by email. Additionally you can elect to receive your
energy bills by email by calling our customer service team.
If you have elected to pay your bills via direct debit from a nominated
bank account or credit card, you consent to the amount notified to you
via your bill being withdrawn from your bank account or charged to your
credit card on the due date as stated in your bill.
Enforcement expenses
If you breach your energy contract you may be liable for legal expenses
we incur in taking enforcement action against you. If your supply
address is disconnected, you may also be liable for disconnection and
reconnection charges.
Dispute resolution
We want to make sure you enjoy being a customer of Harvey Norman
Energy and welcome feedback, be it positive or negative. So if you’re
not happy with the service you’re receiving from us (including any of our
marketing, advertising or promotional activities), please let our team know
as soon as you can so we can start resolving it for you. You can do this in a
number of ways:
• call the team on 13 46 42
• log your feedback at harveynormanenergy.com.au
• post your comments to: Harvey Norman Energy – Feedback
GPO Box 1302
Melbourne VIC 3001
Your complaint will be dealt with in accordance with our complaint
handling procedures which can be found at harveynormanenergy.com.au.
If you are not satisfied with the response or outcome, or if the problem
remains unresolved, you can contact the Energy and Water Ombudsman
Victoria on 1800 500 509 (free call) or at
vwww.ewov.com.au
Termination
As noted above, our energy contract with you has no fixed term. Our
energy contract will be terminated on entry into a different energy
contract with us, or entry into an energy contract with another retailer or if
you move out of your premises.
Service standards
Our commitment is to respond to all written enquiries within 5 business
days, and respond to 85% of all telephone call enquiries within 30
seconds.
Our aim is to resolve your query or complaint as soon as possible, Should
we need more time to find an answer or resolution we will keep you
updated as to our progress.
For information about choosing an energy retailer visit
yourchoice.vic.gov.au