Affinity_TWC Tech Op eStore Overview.pptx

TIME WARNER CABLE!
Uniform Online Ordering Instruc
www.affinityapparel.com/TWC!
You may access your customized on
ordering website at your convenienc
available 24 hours a day, 7 days a we
Secure Login!
ure the security of your uniform program, you
equired to enter a User Name and Password. !
Your User Name is your Employee EID #!
r Initial Password is: Last 4 of Social Security #!
be asked to change your password after logging in
for the first time. !
Welcome Page!
First screen upon logging in to
Order Here!
the “Order Here” button to view
op down of available product
categories.!
!
Custom Catalogs!
Uniform
selections have been customized
for your region. All products on your eStore
are available for you to order.!
!
Category Selection Page!
Garment categories are listed in
hierarchy at left. When a category is
selected, thumbnail images of items are
shown with brief description and price.
Main navigation links are now visible at
the top of each screen.!
Item Selection Page!
cking on the item you would like to
a larger image is displayed with full
ription, price and available sizing
ns. Select your size and desired
y and click “Add to Shopping Cart”
button.!
Real Time Allowance Management!
Available allowance amounts will calculate throughout ordering experience.!
Allowances expire on 12/18/14, and 2015 allowances refresh on 12/19/2014.!
Shopping Cart!
A display of selected items,
merchandise total and
availability status.!
Checkout!
ess/e-mail fields are pre-populated
user profile. All shipments will be
ent to the tech center address. Order Summary / Confirmation
Review order and input paymen
information on this page. Finalize y
order by clicking the “Submit Order” b
A printable order confirmation is disp
upon final order submission.!
Supervisor Approval!
eStore orders will be held for supervisor approval. Upon submission of your uniform order, an email will be sent to
or. They will need to log in and approve your order before Affinity will begin processing. Once approval has been
eceive an order confirmation. If an order is rejected, you will receive an email requesting changes be made to the
ed to make changes to an order already submitted, please contact your supervisor to request the order be rejecte
supervisor has already approved the order, call Affinity’s Call Center team to request order changes or cancellatio
!
OUR PERSONAL GUARANTEE
Any garment that does not meet your expectation of quality or performance may be returned t
Apparel once authorized within 30 days of order date, including custom merchandise if defecti
RETURN AUTHORIZATION INSTRUCTIONS
1. Collect Information
that will assist our service professionals in expediting your return:
• Order number from packing slip (located in top right corner)
• Material Number and quantity of garment(s) to be returned
• Reason for return
• Size for replacement or exchange, if applicable.
2. Call our customer service department for a Return Authorization (RA) number to expedite your credit, refund or exchange: 866-548-8
3. Complete Return Form by wri'ng the Return Authoriza'on (RA) number in two loca'ons below.* 4. Package Your Return and place the completed return form in the box with the garments. Cut and a@ach the supplied return label below
outside of package. 5. Remember To: 1. Retain proof of shipment with tracking informa'on 2. Keep your Return Authoriza'on (RA) number for future reference ur return as well as any refund, credit or exchanges will be processed in a ely manner. Any return received without authoriza'on or with one of the non-­‐
urnable modifica'ons in our Personal Guarantee may be returned to the nder without no'fica'on. Affinity Apparel does not cover the cost associated h any returned product. The following items are NON-­‐RETURNABLE: • Personally embroidered with employee or company name • Trousers hemmed shorter than a 28 inch ins
• Washed or worn garments • Custom manufactured special orders • Altered garments
Questions? !
Contact the friendly Affinity
Apparel Customer Service Team
by phone or email.!
SCAN THE CODES WITH
ANY SMART PHONE QR
READER APP!
Call Us!
Email Us!
866-548-8435!
[email protected]!
Monday – Friday 8AM-8PM EST!
Rev