Buyers Guide - Contracts WA

Transcription

Contract No. CUA NIS 2013
Document No: 00642036
Last Update: 14 January 2015
ICT Network Infrastructure Solutions
23 October 2013 to 22 October 2016
•
About the contract
•
How do I use this contract?
•
What’s on offer?
•
Who are the contractors?
•
Need more information?
Buyers Guide – ICT Network Infrastructure Solutions: CUA NIS 2013
ABOUT THE CONTRACT
Contract Number
CUA NIS 2013
Contract Term
23 October 2013 to 22 October 2016
Plus two one-year extension options
Status
Key Features and
Benefits
Mandatory in the Perth region for Western Australian Public
Authorities
•
The provision of data network products and solutions.
•
Provision of integrated complete end to end data network
implementation solutions.
•
The provision of a streamlined procurement options through
‘Pick-and-Buy’, for standard purchases up to an established
monetary threshold.
•
Ability for agencies to determine their own product
specifications to seek quotes from contractors.
•
The provision of published minimum discounts off OEM’s list
price including volume price breaks to provide further savings
for the full term of the CUA.
•
The ability to respond to constant changes in technology by
establishing product specification, based on broad functional
requirements.
•
Establishing a procurement framework to encourage
competitive pricing.
ICT CUA Contract Enquiries
A Contract Manager is available to help you to understand and get the most out of this
contract. If you have any queries about this contract or this publication, please contact:
ICT CUA Contract Enquiries Team
Government Procurement
Tel: (08) 6551 1311
Department of Finance
Fax: (08) 9481 0785
Optima Centre
Email:
[email protected]
16 Parkland Road
OSBORNE PARK WA 6017
Postal Address:
Government Procurement
Locked Bag 11, Cloisters Square
PERTH WA 6850
Page 2
Supporting Documents
The following contract documents and other relevant information can be sourced from
Contracts WA
•
Product Catalogue
•
Professional Service Rates for Panel B
•
Order Form/Request for Price Confirmation Form
Page 3
HOW DO I USE THIS CONTRACT?
Step
1

Choose products/services that best
meet your needs.
Who are the
Contractors?

A list of the qualified contractors.
How much will it
cost?

Compare prices and brands before
deciding on which contractor to buy
from.

Buy directly from contractors or buy
online using the Government’s preferred
system.
What’s on Offer?
Step
2
Step
3
Step
4
Buy it!
WHAT’S ON OFFER?
There are two panels of products proposed under this CUA. Each panel consists of twelve
Suppliers.
Panel A – Network Products
Under this panel Suppliers will provide network products, associated maintenance support
services and basic installation services.
Category 1 – Network Appliances
•
Routing and switching
•
Load balancing / Acceleration
•
Security and access control (Firewall appliances)
•
Wireless / Mobility
Category 2 – IP Telephony Products
•
Voice over IP Telephony infrastructure
•
Unified communications
Panel B – End to End Network Solutions
This panel is used for the complete fit out of a network
environment and incorporates design and implementation
services including product sales and after sales support to
facilitate the procurement of “end-to-end” solutions.
Under this panel Suppliers may offer brands not offered by
any other Supplier as ancillary items to complete an end to
end network solution.
Additional
S ervic es
Network Architecture Planning and Design
Services (Panel B only)
The Customer may engage the Supplier to perform various
Architecture, Planning and Design Services. The extent of the
services requested will be determined on a case by case basis at the
sole discretion of the customer, and may include any or all of the
activities below:
•
Developing and documenting data network communications
infrastructure architectures aligned to the Customer’s
standards;
•
Developing and documenting data communications designs
aligned to the Customer’s standards;
•
Assessing the current state of existing Customer facilities and
recommending changes required to deploy in accordance with
approved designs; and
•
Developing and documenting project plans complete with effort
and capital estimations.
Network System Installation Services (Panel
B only)
The Customer may engage the Contractor to perform various
installation services. The extent of the services requested will be
determined on a case by case basis at the sole discretion of the
Customer, and may include any or all of the activities below:
•
Physical rack mounting and positioning of equipment including
wireless access points and antennas;
•
Patching of horizontal UTP or Fibre ports; this excludes
building penetration.
•
Cable labelling in accordance with the Customer’s standards;
•
Physical connection of power to equipment (Power GPOs will
be provided by the Customer and within reach of the
equipment for the Contractor to use);
•
Validation of device operation and where applicable interdevice links and connections; and
•
Execution and signoff of post-commissioning test plans (to be
provided by the customer).
Network Facilities Commissioning and
Remediation Services (Panel B only)
The Customer may engage the Supplier to perform various Network
Facilities Commissioning and Remediation Services. The extent of
the services requested will be determined on a case by case basis at
the sole discretion of the customer, and may include any or all of the
activities below:
•
Planning, facilitating and/or full delivery of data
communications facilities infrastructure to both new and
established government agencies.
Data Communications facilities infrastructure includes but is not
limited to:
•
Supply and installation of power solutions;
•
Supply and installation of equipment racking infrastructure;
•
Supply and installation of cable management solutions; and
•
Supply and installation of environmental conditioning solutions.
Where data communications cabling and associated cable
management is included, the final solution must:
•
Be installed by accredited solution installer; and
•
Come certified in writing by the solution’s vendor as covered by
their full performance warranty.
Network Facility Decommissioning Services
(Panel B only)
As part of an end to end solution under Panel B, the Customer may
engage the Supplier to perform various facility decommissioning
services. The extent of the services requested will be determined on
a case by case basis at the sole discretion of the customer, and may
include any or all of the activities below:
•
Planning, facilitating and/or full decommissioning of data
communications facilities infrastructure.
•
Removal and disposal of both copper based and fibre based
services;
•
Removal and disposal of power solutions and fixed power
delivery plant (GPO’s and breaker boards, etc) if required;
•
Removal and disposal/relocation of device racking
infrastructure;
•
Removal and disposal/relocation of cable management
solutions;
•
Removal and disposal/relocation of environmental conditioning
solutions; and
•
Removal and disposal/relocation of active data
communications equipment such as switches, routers, WiFi
access points, UPS’s
Supplementary Products (Panel B only)
Included in the scope of this CUA is the supply of the following
supplementary products under Panel B – End to End Solutions.
Although these products are not essential core elements of a
network, they can be useful as part of an overall deployment of a
network solution involving core products such as switches, routers
and IP telephony products.
•
Monitoring and management;
•
Power Systems;
•
Device racking;
•
Environmental Monitoring;
•
Cable management; and
•
Testing (cable plant, hardware, load, simulation).
Trade-ins (Panel A & B)
Customers seeking quotes for their Network Product/Solutions
requirements will have the option of trade-ins.
During the term of the Contract, Customers may wish to trade in
existing devices. In such cases the trade-in offered will be taken into
account when determining total cost of acquisition and best value for
money.
The Contractor is under no obligation to offer trade-ins for Customer
Orders. Should the Contractor offer a trade-in, the Customer is under
no obligation to accept.
If the trade–in offers are unacceptable, Customers have the right to
dispose of surplus devices independently of the resultant Contract.
If the trade-in offers are acceptable to Customers, the Contractor will
undertake the de-commissioning and removal of the devices, which
may include data cleansing services. De-commissioning and removal
must be included in the trade-in price.
WHO ARE THE CONTRACTORS?
The matrix below lists all contractors on the CUA and the goods/services they have been contracted to provide.
“What’s on Offer?” for categories.
Please refer to the previous section
Panel A and B – Product Brands
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Amcom L7 Solutions
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BT Australasia
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Data#3 Limited
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Dimension Data Australia
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Empired Limited
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Hewlett-Packard Australia
IBM Australia
NEC Australia
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Dell Australia
Fujitsu Australia Limited
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R-Group International
* Please note under Panel B End to End Network Solution, Suppliers may offer brands not offered by any other Panel Supplier as ancillary items to complete a
solution.
Xirrus

Sonus
Alphawest Services
Silver Peak
Riverbed
Palo Alto
Juniper
IBM
HP
Fortinet
F5
Enterasys
EMC-RSA
Dell
Cisco
Checkpoint
Brocade
Blue Coat
Avaya
Audiocode
Aeroscout
Contractor
Page 9
Alphawest Services Pty Limited
Paul Williams, State Sales Manager
T: (08) 9429 6000
F: (08) 9429 6030
ABN No: 49 009 196 347
E: [email protected]
•
Category A
Website: www.alphawest.com.au
•
Category B
Postal Address:
Level 2, 1260 Hay Street
WEST PERTH WA 6005
Orders Via:
email(preferred): [email protected]
fax: (08) 9429 6030
Hours:
8.00am to 5.00pm Monday to Friday
Products: Aeroscout, Cisco, F5 and Riverbed
Resellers, dealers and service agents
Amcom L7 Solutions Pty Ltd
Jason Chapman, Bid Manager
T: (08) 9244 6000
ABN No:75 108 279 778
•
Category A
•
Category B
F: (08) 9244 6591
Website: www.amcom.com.au
Postal Address:
Level 22, 44 St Georges Terrace
PERTH WA 6000
Orders Via:
email(preferred): [email protected]
online at: www.amcom.com.au,
fax: (08) 9244 6591
phone: (08) 9244 6000
Hours:
Products: Aeroscout, Cisco, F5 and Riverbed
Page 10
BT Australasia Pty Ltd
Tracey Berry, Account Director WA
T: (08) 6424 3909
F: (02) 9269 1098
ABN No: 93 003 050 146
•
Category A
Website:
www.globalservices.bt.com/hu/en/location/australasia
•
Category B
Postal Address:
Level 13 Citibank House
37 St Georges Terrace
PERTH WA 6000
Orders Via:
email(preferred), phone and fax
Hours:
Products: Aeroscout, Avaya, Blue Coat, Checkpoint, Cisco, EMC-RSA, Palo Alto and
Riverbed
Data#3 Limited
Paul Mitchell, Account Executive
T: (08) 9420 0529
F: 1300 32 82 32
ABN No: 31 010 545 267
•
Category A
Website: www.Data3.com.au
•
Category B
Postal Address:
Level 2, 76 Kings Park Road
WEST PERTH WA 6005
Orders Via:
Hours:
Products: Aeroscout, Checkpoint, Cisco, EMC-RSA and F5
Page 11
Dell Australia Pty Limited
Marius Peoples, Account Executive
T: (08) 9470 9650
M: 0427 502 718
F: (02) 8972 3196
ABN No: 46 003 855 561
•
Category A
•
Category B
Website: www.dell.com.au
Postal Address:
Dell Australia Pty Ltd
PERTH WA 6000
Orders Via:
email(preferred), online www.dell.com.au, fax and phone
Hours:
Products: Dell, F5, and Silver Peak
Dimension Data Australia Pty Ltd
Earl Menezes, Sales Manager
T: (08) 9311 7141
F: (08) 9311 7199
ABN No: 65 003 371 239
•
Category A
•
Category B
Website: www.dimensiondata.com.au
Postal Address:
PERTH WA 6000
Orders Via:
email(preferred), phone and phone
Hours:
Products: Checkpoint, Cisco, F5 and Riverbed
Page 12
Empired Limited
Greg Leach, Chief Technology Officer
T: (08) 9223 1234
F: (08) 9223 1230
ABN No: 81 090 503 843
Website: www.empired.com
•
Category A
Postal Address:
•
Category B
Level 13 Septimus Roe Square
256 Adelaide Terrace
PERTH WA 6000
Orders Via:
Hours:
Products: HP, Checkpoint, F5 and Riverbed
Fujitsu Australia Limited
Shaun Kim, Infrastructure Sales Specialist
T: (08) 9212 5000
F: (08) 9212 5111
ABN No: 19 001 011 427
•
Category A
•
Category B
Website: www.fujitsu.com.au
Postal Address:
Level 15, 191 Parmelia House
St Georges Terrace
PERTH WA 6000
Orders Via:
Hours:
Products: Aeroscout, Brocade, Checkpoint, Cisco, F5, HP, Riverbed, Silver Peak and
Xirrus
Resellers, dealers and service agents: None listed
Page 13
Hewlett-Packard Australia Pty Limited
Amanda Sharpe, HP Networking Specialist
M: 0438 955 549
F: (08) 9288 0603
ABN No: 74 004 394 763
Website: www8.hp.com/au/en/home.html
•
Category A
Postal Address:
•
Category B
HP Australia
Level 2, 251 Adelaide Terrace
PERTH WA 6000
Orders Via:
Hours:
Products: Audiocode, Avaya, Blue Coat, Checkpoint, F5, Fortinet, HP and Sonus
IBM Australia Limited
Scott Cowans – Client Executive – Public Sector
M : 0405 486 981
ABN No: 79 000 024 733
• Category A
•
Category B
Website: www.ibm.com.au
Postal Address:
IBM Australia Limited
WEST PERTH WA 6005
Orders Via:
email(preferred) and phone
Hours:
Products: Cisco, F5, IBM, Juniper and Riverbed
Page 14
NEC Australia Pty Ltd
Rebecca Hill – Account Manager
T: (08) 9278 5535
ABN No: 86 001 217 527
• Category A
•
Category B
F: (08) 9278 5500
Website: www.nec.com.au
Postal Address:
NEC Australia Perth Office
143 Colin Street
WEST PERTH WA 6005
Orders Via:
email(preferred), fax and phone
Hours:
Products: Enterasys
Resellers, dealers and service agents: None listed
R-Group International Pty Ltd
Alex Munson, Business Development Manager
T: (08) 6555 1111
F: (08) 9470 9376
ABN No: 28 095 395 681
• Category A
•
Category B
E : [email protected]
Website: www.r-group.com.au
Postal Address:
4 Parker Place
BENTLEY WA 6102
Orders Via:
email(preferred) : [email protected]
online at www.r-group.com.au
Fax: 08 94709376
Phone: 08 6555 1111
Hours:
Products: HP
Page 15
Buying Rules
Government agencies located in the Perth region must purchase from the contract as
outlined below. Other approved users may use these buying rules to guide their purchasing
decisions.
Note: The following table sets out the suggested minimum requirements for the procurement
method, which a Public Authority must use, for the procurement of products or services
under CUA, depending on the total estimated price of that procurement and the monetary
threshold it falls into.
Monetary Threshold for
Products and Services (inc
GST)
Buying Process
Up to $250,000
a. Panel members may be accessed directly through ‘pickand-buy’ from the published Product Catalogue.
OR
b. Request quotes from one or more Contractor(s) or their
nominated resellers.
$250,001 to $1m
c. Request sufficient written quotations (2 or more) from
Contractor(s) or their nominated resellers.
> $1m
d. Request written quotes from all approved Contractors or
their nominated resellers that can provide the required
solution in all the relevant product and service categories.
The CUA Order / Request Form has been designed for use as a quotation form and an
order form, to make this process quick and easy.
Direct Purchase (Pick and Buy)
Agencies will be able to order and purchase from any contracted suppliers for one off
purchases below $250,000 for Panel A – Network Products or Panel B – End to End
Solutions. Buyers will choose from the Product Catalogue which will include a single unit
price for Products under contract.
Prices from the Product Catalogue for this CUA are fixed so buyers can pick and buy the
specified products from the Contractors without calling quotes or tenders.
Buyers should view the Product Catalogue to obtain prices for the items they require. Where
more than one Contractor is appointed to the category or subcategory, buyers can evaluate
which Contractor represents best value for money and then contact the Contractor to make
their purchase.
Buyers should check each individual contractor’s details as to which communication
method is preferred for placing orders.
If you are using a contractor for the first time, you will probably need to establish a new
account.
Page 16
Request for Quotation
The Contractor or nominated dealer/supplier may receive and respond to Requests for
Quotations.
Under the monetary thresholds, quotations may be sought from either the Contractor or their
dealer/supplier.
Quotations must be sought from all panel Contractors where the volume exceeds $1million.
Qualification Requirements
Contractors qualified to supply under this CUA have been evaluated for their capacity to
supply in large volumes to government agencies, irrespective of location; suitability of their
products to meet government’s broad business requirements; capacity to service and
support their products; and ability to provide reports to government across all business
segments. As such, agencies may limit their value-for-money decision to consideration of
technical performance (e.g. bench testing) and/or price, as appropriate. Select the Contractor
that offers you the best value for money for your requirements and be sure to document your
value for money decision.
Where written quotations have been obtained (usually for high volume purchases or nonstandard specifications), be prepared to provide unsuccessful suppliers with the name and
total contract price of the successful Respondent and a debriefing on request.
Pricing
Buyers should view the Product Catalogue to obtain prices for the items they require. Where
more than one Contractor is appointed to a category, buyers should evaluate which
Contractor represents best value for money for their needs and then contact the Contractor
to make their purchase.
Minimum percentage discount rates off the list price for products are fixed for the full term of
the CUA. Published product prices under ‘pick-and-buy’ schedules will be capped for the first
six months of the CUA term. Thereafter, product prices listed on the ‘pick-and-buy’ schedules
may be varied on a monthly basis.
Contractors may authorise nominated dealers/resellers/agents to received and carry out
‘Pick and Buy’ purchase orders on their behalf. Nominated dealers/resellers/agents may only
supply products and services in accordance with the prices offered by the authorising
qualified supplier and all other terms and conditions of the CUA.
Additional Charges
Additional charges may apply to certain ‘Pick and Buy’ purchases. Any additional charges
are to be agreed between the buyer and the Contractor as part of accepting the assignment
i.e. through the Order Form.
Any additional charges must be itemised separately in the buyer’s order and on the buyer’s
invoice.
Page 17
Delivery
The required timeframe for delivery of all Products, from receipt of order will:
• Not exceed 30 working days from the receipt of the order for metropolitan purchases and
40 working days for purchases requiring regional delivery; or
• Be as agreed with the Customer.
If an order cannot be supplied in accordance with the Order, the Contractor must notify the
Customer within 24 hours of the receipt of the Order.
Delivery is free to any nominated metropolitan delivery point including any nominated
carrier's receiving depot where consignment to country areas is involved. A freight/delivery
surcharge may apply to regional and remote delivery points. The agreed price is detailed in
the table below. For details on regional delivery options speak to the Contract Manager.
Page 18
Discounts
All Contractors have offered minimum discounts that will be applied to the following product
categories:
Contractor
Minimum
discount off
RRP when
sourced
directly from
Vendor
Minimum
discount off
RRP when
sourced from
local
distributor
Cisco
59.14%
57.20%
Cisco
59.14%
57.20%
F5 - P & HW
0.00%
40.34%
F5 - S & M
0.00%
25.62%
F5 - Accessories
0.00%
19.71%
Cisco
59.14%
57.20%
Cisco
62.37%
60.43%
Aeroscout - HW
Lvl 1
31.52%
0.00%
Aeroscout - HW
Lvl 2
20.65%
0.00%
Aeroscout - HW
Lvl 3
(proposed tags)
2.17%
0.00%
Aeroscout - SW
31.52%
0.00%
Aeroscout – M
0.00%
0.00%
Aeroscout – S
0.00%
0.00%
Cisco UC &
Security
62.37%
60.43%
Voice over IP
Cisco UC &
(VoIP) telephony
Security
infrastructure
62.37%
60.43%
Cisco
59.14%
57.20%
Riverbed - HW
0.00%
13.04%
Riverbed - M
0.00%
2.17%
62.37%
60.43%
Product
Routing &
Switching
Load Balancing
Wireless
Alphawest
Services Pty Ltd
Mobility
Security &
Access Control
Acceleration
Brand
Unified
Cisco UC &
Communications Security
Page 19
Contractor
Product
Cisco
56.60%
Load Balancing
F5
37.30%
Wireless
Cisco
56.60%
Cisco
60.00%
Aeroscout - HW Lvl 1
10.90%
5.00%
0.00%
Cisco
60.00%
F5
37.10%
Cisco
60.00%
Cisco
60.00%
Riverbed
8.60%
Cisco
60.00%
Security & Access
Control
Voice over IP (VoIP)
telephony
infrastructure
Acceleration
Unified
Communications
Contractor
Product
Routing & Switching
Load Balancing
Wireless
Mobility
BT Australasia Pty Ltd
Security & Access
Control
telephony
infrastructure
Acceleration
Unified
Communications
Minimum discount
off RRP
Routing & Switching
Mobility
Amcom L7 Solutions
Pty Ltd
Brand
Brand
Minimum discount
off RRP
Cisco
59.00%
Cisco
59.00%
Riverbed
36.00%
Cisco
59.00%
Aeroscout
23.00%
Cisco
62.00%
Bluecoat
36.00%
Checkpoint
34.00%
EMC - RSA
21.00%
Palo Alto
26.00%
Avaya
63.00%
Cisco
62.00%
Cisco
62.00%
Riverbed
36.00%
Avaya
63.00%
Cisco
62.00%
Page 20
Contractor
Product
Routing & Switching
Load Balancing
Wireless
Mobility
Data#3 Limited
Security & Access
Control
telephony
infrastructure
Acceleration
Unified
Communications
Brand
Minimum discount
off RRP
Cisco
58.50%
Cisco
58.50%
F5 – P
40.00%
F5 – S
25.00%
F5 - Accessories
20.00%
Cisco
58.50%
30.00%
20.00%
5.00%
Aeroscout - SW
30.00%
Aeroscout - S
2.5%
Aeroscout - Other
5.00%
Cisco
62.00%
Cisco
62.00%
Checkpoint - HW
30.00%
Checkpoint - SW
38.00%
Checkpoint - M
10.00%
EMC – RSA - HW
20.00%
EMC – RSA - SW
20.00%
EMC – RSA - M
5.00%
F5 - P
40.00%
F5 - S
25.00%
F5 - Accessories
20.00%
Cisco
62.00%
Cisco - P
40.00%
Cisco - S
25.00%
Cisco - Accessories
20.00%
F5
40.00%
Cisco
62.00%
Page 21
Contractor
Product
50.00%
Dell SonicWall
30.00%
Load Balancing
F5
10.00%
Wireless
Dell Connect
40.00%
Security & Access
Control
Dell SonicWall
30.00%
F5
10.00%
F5
10.00%
Silverpeak
10.00%
Acceleration
Contractor
Product
Routing & Switching
Brand
Minimum discount
off RRP
Cisco
59.50%
Cisco
59.50%
F5
24.93%
Riverbed - H
24.70%
Wireless
Cisco
59.50%
Mobility
Cisco
62.50%
Cisco
62.50%
F5
25.00%
Checkpoint
8.70%
telephony
infrastructure
Cisco
62.50%
Acceleration
Cisco
62.50%
Acceleration
F5
25.00%
Acceleration
Riverbed - H
24.70%
Unified
Communications
Cisco
62.50%
Load Balancing
Dimension Data
Australia Pty Ltd
Minimum discount
off RRP
Dell Connect
Routing & Switching
Dell Australia Pty Ltd
Brand
Security & Access
Control
Page 22
Contractor
Product
Brand
HP
Routing & Switching
Load Balancing
Wireless
Empired Ltd
Security & Access
Control
telephony
infrastructure
Acceleration
HP - Interactive
(maintenance only)
Minimum discount
off RRP
52.00%
44.44%
(off current HP rate
card)
F5 - P
38.89%
F5 - S
23.97%
F5 - Accessories
17.92%
HP
52.00%
Checkpoint - HW
27.78%
Checkpoint - SW
36.67%
Checkpoint - S
6.67%
Checkpoint Refresh
(trade in) - HW
40.00%
Checkpoint
Competitive Swap-Out
- HW
40.00%
HP
35.56%
F5 - P
38.89%
F5 - S
23.97%
F5 - Accessories
17.92%
Riverbed - HW
11.11%
Riverbed - S
0.00%
Page 23
Contractor
Product
Minimum discount
off RRP
Brocade - HW
53.70%
Brocade - S
30.60%
Cisco
60.80%
HP
48.90%
Brocade - HW
53.70%
Brocade - S
30.60%
Cisco
60.80%
F5 - P
41.60%
F5 - S
27.20%
F5 - Accessories
21.40%
Cisco
60.80%
HP
48.90%
Xirrus - P
20.20%
33.00%
22.30%
4.30%
Aeroscout - SW
33.00%
Aeroscout - M
1.10%
Aeroscout - S
0.00%
Cisco
63.90%
HP
48.90%
Checkpoint - Cat 1
Standard Buy
39.40%
Checkpoint - Cat 111
Standard Buy
30.90%
Checkpoint - Cat S
Standard Buy
10.60%
Checkpoint - Cat 111
Trade-In /Swap-Out
42.60%
Cisco
62.80%
Riverbed - P
14.90%
Riverbed - S
4.30%
Silverpeak - P
25.50%
Silverpeak - S
5.30%
Unified
Communications
Cisco
63.90%
telephony
infrastructure
HP
30.90%
Routing & Switching
Load Balancing
Wireless
Mobility
Fujitsu Australia Ltd
Security & Access
Control
Acceleration
Brand
Page 24
Contractor
Product
Routing & Switching
HP
52.00%
Load Balancing
F5
27.00%
Wireless
HP
52.00%
Mobility
HP
52.00%
Blue Coat
20.00%
Checkpoint
16.00%
F5
27.00%
Fortinet
7.00%
HP
40.00%
Security & Access
Control
Hewlett-Packard
Australia Pty Ltd
telephony
infrastructure
Audiocodes
3.00%
HP
35.00%
Sonus
20.00%
Acceleration
F5
27.00%
Acceleration
Blue Coat
20.00%
Audiocodes
3.00%
Avaya
40.00%
Sonus
20.00%
Unified
Communications
Contractor
Load Balancing
Wireless
Mobility
Security &
Access Control
Voice over IP
(VoIP) telephony
infrastructure
Acceleration
Unified
Communications
Minimum
discount off
RRP when
sourced directly
from Vendor
Minimum
discount off
RRP when
sourced from
local distributor
Cisco
57.90%
57.20%
Juniper
0.00%
33.50%
F5
0.00%
39.20%
Riverbed
0.00%
33.50%
Cisco
57.90%
57.20%
Cisco
57.90%
57.20%
Juniper
0.00%
33.50%
Cisco
61.20%
60.60%
Juniper
0.00%
33.50%
Cisco
61.20%
60.60%
Cisco
57.90%
57.20%
Riverbed - HW
0.00%
33.50%
Cisco
61.20%
60.60%
Product
Routing &
Switching
IBM Australia Ltd
Minimum discount
off RRP
Brand
Brand
Page 25
Contractor
NEC Australia Pty
Ltd
Contractor
R-Group International
Pty Ltd
Product
Brand
Minimum discount
off RRP
Routing & Switching
Enterasys
50.00%
Wireless
Enterasys
47.00%
Security & Access
Control
Enterasys
50.00%
Product
Brand
Minimum discount
off RRP
Routing & Switching
HP
52.00%
Load Balancing
HP
50.00%
Wireless
HP
52.00%
Security & Access
Control
HP
50.00%
telephony
infrastructure
HP
35.00%
Page 26
Warranty
MINIMUM INSTALLATION AND COMMISSIONING REQUIREMENTS
The Contractor will include basic installation and commissioning services, which are to be
priced separately and can be excluded by the Customer when ordering.
This will include but is not limited to:
•
Removal of products from packaging;
•
Checking the product functions according to its specifications by connecting it to a
device that it is similar to the intended device to be used with (e.g. a Customer’s
Personal Computer or DVD player);
•
Basic configuration such as setting default settings required by the Customer;
•
Providing initial Operator training to enable the Customer to use the product(s); and
•
Removal of packaging where instructed by the Customer (Customer may optionally
keep the packaging).
The Contractor will be required to confirm the basic installation and commissioning services
has been delivered to the Customer’s satisfaction by presenting an installation and
commissioning services confirmation form that is signed by the Customer (a copy will be
retained by the Customer). Additional services extending beyond the basic installation and
commissioning such as connecting existing devices, programming, documentation and
training may be purchased by seeking quotations from the Contractor where the Contractor
offers such services.
Standard manufacturer warranties will apply, though with minimum warranty periods as
stated below and will cover all materials, parts, labour and travel unless otherwise agreed in
writing by the Customer at the time of placing the order. The Contractor shall guarantee that
at minimum during twelve (12) months from the date of supply of a Product, any part of the
product found defective shall be repaired or replaced free of charge for materials and labour.
MINIMUM WARRANTY REQUIREMENTS
For products acquired as part of a purchase under Panel A and B, standard manufacturer
warranties will apply, though with minimum warranty periods as stated below, and will cover
all materials, parts, labour and travel unless otherwise agreed in writing by the Customer at
the time of placing the order. The Contractor shall guarantee that at minimum during twelve
(12) months from the date of supply of a Product, any part of the product found defective
shall be repaired or replaced free of charge for materials and labour.
In responding to Warranty claims, the Contractor will first visit the Customer at its location
where the Product is located to determine the nature of the fault and if possible solve the
fault onsite unless the Customer and Contractor jointly determine and agree at the time of
contacting the Contractor that the Product needs to be returned to the Contractor (return-tobase). In the event that the Contractor is unable to repair the fault at the Customer’s location
of the Product, the Contractor will, subject to the agreement of the Customer, remove the
Product for the purpose of undertaking repair or replacement of the Product.
Page 27
Response times for metropolitan and non-metropolitan areas are listed below:
Onsite:
Metropolitan Response Time of 1 business day, and NonMetropolitan Response Time of 3 business days. Return-to-base:
Metropolitan Response time of 5 to 10 days, and NonMetropolitan Response Time of 7 to 15 business days.
Guarantee is not required to cover defects due to incorrect handling by end users.
Travel costs, may be charged (for both directions), if the Customer site is beyond a 50km
land radius from the Contractor’s service department or from the offices of its nominated
Service Agent.
The following onsite warranty repair service provisions for all warranty period options shall
apply:
(a)
Response times as stated above from the receipt of the fault call.
(b)
The supplier must maintain procedures that will ensure that when a fault occurs, each
product is restored to good order and operating condition.
Customers should not be expected to diagnose the cause of the fault, but will provide as
much information as possible to assist the service engineer with remote diagnosis.
Customers will not be required to retain the original packaging for the purpose of returning
goods to be repaired or replaced under warranty.
Payment by Purchasing Card
The Government Purchasing Card offers a quick and convenient method of payment
allowing many goods and services to be efficiently purchased.
Always remember to inform the supplier that you will be paying by Government Purchasing
Card, at the time of ordering the product or service, and ensure they clearly understand that
they must send the tax invoice directly to you, the cardholder.
Exemption from using this CUA
Government Procurement is responsible for processing and approving all requests from
public authorities seeking exemption from using a mandatory CUA. Requests for an
exemption are considered on a case-by-case basis, and a requesting agency must be able to
demonstrate that a business need cannot be adequately met by the relevant CUA.
Exemption requests should be directed to the Director ICT Sourcing in the first instance.
Requests for exemption may be received by posted letter or email, but must be in writing and
provide sufficient explanation and background to enable the request to be considered. The
requesting officer should be the Accountable Authority or delegate of the agency.
For guidelines on what to include in an exemption request, please refer to the Procurement
Practice Guide appendix on Exemptions.
Page 28
Complimentary Feedback and Complaints Resolution
Government Procurement aims to continuously improve the services it provides to customers
and welcomes feedback on the level of satisfaction experienced under this contract or with
the contractor(s) performance. If you are dissatisfied with the goods and/or service provided
by the contractor or have any specific concerns, these should be discussed in the first
instance directly with the contractor.
If the problem or issue is not resolved to your satisfaction, please log your complaints via
Finance’s online complaints handling facility.
The online form provides for both complimentary feedback and complaint resolution
considerations.
Page 29
NEED MORE INFORMATION?
Appendices

Appendix 1: Qualified Contractors and Nominated
Dealers

Appendix 2: Accessing CUA Information online

Appendix 3: Order / Request Form
Forms and Tools

Contractors Details

Product Catalogue

Professional Service Rates for Panel B
Links to CUA information

Government Contracts Directory
Still need more information?

Contact the ICT CUA Contract Enquiries Team
Page 30
APPENDIX 1: QUALIFIED CONTRACTOR
AND NOMINATED DEALERS
The companies listed on the following pages are able to provide the following services:
*Dealer Type: Codes to be used to indicate the tasks the Dealer(s) will undertake on the
Contract:
(a)
Make Sales; and/or
(b)
Receive and respond to Request for Quotes; and/or
(c)
Carry out delivery; and/or
(d)
Carry out warranty services; and/or
(e)
Carry out other services under the Contract; or
ALL
a, b, c, d and e.
Alphawest Services Pty Limited Metropolitan and Regional
Dealer
Dealer and Address
Dealer
Type
Telephone
Fax/Email
All
(08) 9429 6000
[email protected]
om.au
Alphawest Services Pty
Limited
Level 2, 1260 Hay
Street
WEST PERTH WA
6005
Amcom L7 Solutions Pty Ltd Metropolitan and Regional
Dealer
Dealer and Address
Dealer
Type
Telephone
Fax/Email
All
(08) 9244 6000
[email protected]
Amcom L7 Solutions
Pty Ltd
Level 22, 44 St
Georges Terrace
PERTH WA 6000
Page 31
BT Australasia Pty Ltd Metropolitan Dealer
Dealer and Address
Dealer
Type
Telephone
Fax/Email
All
(08) 6424 3909
[email protected]
BT Australasia
Level 13, 37 St
Georges Terrace
PERTH WA 6000
BT Australasia Pty Ltd Regional Dealer
Dealer and Address
Dealer
Type
Telephone
Fax/Email
All
(08) 6424 3903
[email protected]
BT Australasia
Level 13, 37 St Georges
Terrace
PERTH WA 6000
Data#3 Limited Metropolitan and Regional Dealer
Dealer and Address
Dealer
Type
Telephone
Fax/Email
All
1300 232 823
[email protected]
Data#3 Limited
Level 2, 76 Kings Park
Road
WEST PERTH WA 6005
Dell Metropolitan and Regional Dealers
Dealer and Address
Dell Australia Pty LtdLevel
28, 140 St Georges Tce,
Dealer
Type
Telephone
Fax/Email
ALL
0427 502 718
(02) 8972 6026
[email protected]
(b), (e)
08 6180 4222
08 9381 2310
[email protected]
PERTH WA 6000
Cirrus Networks Pty Ltd
8A, 531 Hay Street
SUBIACO WA 6008
Page 32
Datacom Systems (WA)
Pty Ltd
L2, 184 Adelaide Tce,
Perth WA 6000
(b), (e)
08 6466 6888
08 9221 3570
[email protected]
(b), (e)
08 94238080
08 94248081
[email protected]
(b), (e)
08 9212 5062
08 9212 5300
[email protected]
(b), (e)
08 9244 000
08 9242 4444
[email protected]
Denver Technology
(Australia) Pty Ltd
11 Northwood Street,
West Leederville WA
6007
Fujitsu Australia
118 Talavera Rd,
Macquarie Park NSW
2113
Stott Hoare
86 Walters Drive,
Osborne Park WA 6017
Dimension Data Australia Pty Ltd Metropolitan and
Regional Dealer
Dealer and Address
Dealer
Type
Telephone
All
(08) 9311 7111
Dimension Data Australia
Pty Ltd
Terrace
Fax/Email
(08) 9311 7199
[email protected]
PERTH WA 6027
Empired Ltd Metropolitan Dealer
Dealer and Address
Dealer
Type
Telephone
Fax/Email
All
(08) 9223 1234
(08) 9223 1230
Empired Ltd
Level 13 Septimus Roe
Square
PERTH WA 6000
Page 33
Hewlett-Packard Australia Pty Ltd Metropolitan and
Regional Dealers
Dealer and Address
Dealer
Type
Telephone
Hayes Information
Systems
Fax/Email
(08) 9261 7700
Terrace
(08) 9261 7788
Sales –[email protected]
Orders – [email protected]
PERTH WA 6000
Hewlett-Packard Australia
Level 2, 251 Adelaide
Terrace
(08) 9288 0603
All
13 13 47
Sales – [email protected]
Orders – [email protected]
PERTH WA 6000
CDM Australia
251-257 Scarborough
Beach Road
(d)
(08) 9202 4477
(d)
(08) 9223 1234
MT HAWTHORN WA
6016
(08) 9202 4478
[email protected]
Empired Ltd
[email protected]
PERTH WA 6000
Managed System
Services Pty Ltd
525 Great Eastern
Highway
(08) 8023 1107
(a)(b)(d
)
(08) 9436 5478
Sales: [email protected]
Orders: [email protected]
REDCLIFFE WA 6104
R1i Services
Terrace
(d)
(08) 6316 4585
(d)
(08) 6555 1111
[email protected]
PERTH WA 6000
R-Group International Pty
Ltd
4 Parker Place
Technology Park
(08) 9470 9376
[email protected]
BENTLEY WA 6102
Page 34
IBM Australia Ltd Metropolitan and Regional Dealers
Dealer and Address
Dealer
Type
Telephone
Fax/Email
All
0405 486 981
[email protected]
(a)(b)(c)
(08) 9322
6767
(08) 9322 6077
IBM Australia Ltd
WEST PERTH WA 6005
Xpanse Pty Ltd
18 Emerald Terrace
WEST PERTH WA 6015
[email protected]
R-Group International Pty Ltd Metropolitan and Regional
Dealer
Dealer and Address
Dealer
Type
Telephone
Fax/Email
All
(08) 6555 1111
[email protected]
R-Group International Pty
Ltd
4 Parker Place
Technology Park
BENTLEY WA 6021
Page 35
APPENDIX 2: ACCESSING CUA
INFORMATION ONLINE
The options available to you to access CUA information including contracted prices,
contractor details and order forms will depend on the procurement system used in your
agency. Systems available to you could include Oracle or SAP.
If you experience any difficulties locating CUA information, please call the Service Centre on
6551 2020.
Public Authorities with No Dedicated Procurement System
If your agency has no dedicated online procurement system, access the CUA information via
Contracts WA.
Page 36
APPENDIX 3: ORDER/REQUEST FORM
CUSTOMER REQUEST FOR SERVICES AND/OR PRODUCTS UNDER COMMON USE
ARRANGEMENTS CUA NIS 2013 FOR THE SUPPLY OF NETWORK PRODUCTS/SOLUTIONS
This form comprises the Order as described under CUA NIS 2013 for the Network Infrastructure
Products/Solutions and incorporates the Terms and Conditions as described under Schedule 1
Customer Contract, unless varied by the Customer through this Request.
Customer (Public Authority/Approved User):
Quotation Title:
Quotation reference number:
Date of Issue:
Quotation close date:
(if applicable)
Offer validity period:
TO:
This Request incorporates the Department of Finance Conditions of Contract, for the Common Use
Arrangement (CUA NIS 2013), the attachments (if applicable) and the Customer (Agency) Contract (to be
completed when the quote is accepted).
ORDER TYPE: (Check one only
)
DATE:
Purchase Order
Request for Price Confirmation / Quote
SUBMISSION OF OFFER
Submission of Offer: (How the offer may be submitted – Customer to amend as appropriate)
i)
The Respondent may submit the Offer by post at:
Tendering Services
Locked Bag 11
OSBORNE PARK BC WA 6916
ii)
The Respondent may submit the Offer by hand at:
Tendering Services
Optima Centre
Ground Floor, 16 Parkland Road
OSBORNE PARK WESTERN AUSTRALIA 6017
If the Respondent submits the Offer by post or hand, the Respondent must submit one (1) copy
marked “original” and an electronic copy of the offer on CD-ROM (or USB thumb stick), with the
main response submitted in Microsoft Word Format. Price Schedule to be submitted in MS Excel
format or the table in Part B of this Quote Form. Respondents must ensure that the soft copy is an
exact replica of the “original” (hard copy) Offer.
iii)
The Respondent may submit the Offer electronically by uploading at:
www.tenders.wa.gov.au
The Offer can only be submitted to www.tenders.wa.gov.au if the size of the Offer is equal to or
Page 37
less than 20 megabytes. The Respondent must be registered to submit an offer electronically.
iv)
The Respondent may submit via email to:
Insert email address
ADVICE ON DELIVERING OFFERS:
Name:
Telephone:
Facsimile:
Tendering Services
(08) 6551 2345
(08) 6551 2333
[Delete the following paragraph if not applicable, ie. not advertised on Tenders WA, no option
to submit offers via upload to Tenders WA]
ADVICE ON USING TENDERS WA:
Name:
Telephone:
Procurement Systems Support
(08) 6551 2020
CUSTOMER DETAILS:
Customer:
Customer’s Representative:
Contact Details:
Name:
Address:
Fax number:
Phone number:
E-mail:
Term of the Customer
Contract:
(Specify if different)
Reporting Requirements:
(Specify if different)
Preferred Payment Method: Purchasing Card
EFT
Other
Details of other preferred payment method:
1.
CONFIRMATION BY CONTRACTOR:
Name of Contractor:
Contractor ABN and/or ACN:
Name of contractor contact person:
Phone:
Fax:
Email:
Confirmation that Insurances are current: Yes
No
If No, provide details:
Name of Authorised Contractor Representative:
Page 38
The Contractor agrees that the rates quoted are no more than the maximum rates quoted under
this CUA:
Yes
No
If No, provide details:
END USER LICENSING TERMS OR CONDITIONS: The Contractor’s End User licensing terms
or conditions shall be at the lowest order of precedence within the Customer Contract
Documents. The Customer Contract Documents as specified in the Request Conditions and
General Conditions of Contract (August 2012) will prevail where any inconsistency occurs with
the Contractor End User License terms or conditions. For the avoidance of doubt, the provisions
for liability as stated in the General Conditions of Contract (August 2012) will prevail over any
liability statements contained in the Contractor’s End User License terms or conditions.
Authorised Signature:
Date:
BACKGROUND:
CUSTOMER REQUIREMENTS: (Customer: List any additional requirements, service
Agreed
level agreements, customer requirements, service levels agreements any nonstandard specifications if applicable.)
(Yes/No)
Page 39
SPECIAL CONDITIONS: (Specify any variations to standard terms and conditions,
additional terms, any acceptance requirements etc, if applicable.)
Agreed
(Yes/No)
DELIVERY DETAILS: (Specify address and location, contact person, any delivery acceptance requirements,
time requirements, installation requirements, packaging reclaim arrangements etc, if applicable.)
ATTACHMENTS TO THIS REQUEST: Yes/No
1.
2.
SERVICE SPECIFICATIONS:
CUA Panel B:
Specification
Description
Hours Worked
Hourly
Rate (exc
GST)
GST
Hourly
Rate (inc
GST)
REGIONAL SURCHARGE (IF APPLICABLE):
Note:
1. All quoted prices must include the discount off list price offered by Contractors for products and services
where applicable.
2. Where professional services are required, the Contractors tendered hourly service rates must not exceed
the maximum tendered hourly service rates.
PRODUCT SPECIFICATIONS:
CUA Panel (A/B):
Specification
Description
Quantity
Unit Price
(exc GST)
GST
Unit Price
(inc GST)
REGIONAL SURCHARGE (IF APPLICABLE):
Page 40
Unit Price (exc
GST)
GST
Unit Price
(inc GST)
Unit Price (exc
GST)
GST
Unit Price
(inc GST)
TOTAL UNIT
PRICE (Base
CPU):
OPTIONS
Quantity
Panel members are invited to quote on the following options for supply as part of this contract. Please note these
options do not form part of the core evaluation and the customer may choose not to exercise these options.
PRICES QUOTED ARE:
As per contracted prices
As quoted:
Reference#
Other:
Reference #
ACCEPTED PAYMENT METHOD:
Purchasing Card (specify if limit applies) _____________
EFT
OTHER
PAYMENT / INVOICING DETAILS: (Advise payment method, invoicing instructions).
1.
Page 41

Buyers Guide - Contracts WA

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