Company Profile

Tel: 072 276 8044 (Sandile)
Cell:078 815 3396 ( Sam)
Tel: 011 864 4118
Fax: 086 6849250
Email: [email protected]
Reg: 2005/133417/23
Reg: 1703775
Vat: 4230239024
INDEX
 INTRODUCTION
 GUARDING
 HUMAN RESOURCES
 OPERATION
 PROSPECTIVE CLIENTS
 INVESTIGATIONS
 ORGANO
 INVESTIGATION
 ELECTRONICS
 CCTV OFF SITE MONITORING

REFERRALS
INTRODUCTION
MISSION
IZWENI SECURITY is close corporation cc under Two membership of Mr Sandile Mhlongo which
was formed in 2005 with the intention to create employment for many unemployed citizen in our
country. After a thorough research by Mr Mhlongo Executive Member in Gauteng & Kwa Zulu
Natal . It was found that there are a great number of qualified security guards who are unemployed.
He then realized it was of great importance to serve the commercial community hence the birth of
IZWENI SECURITY GUARDS.
“Client satisfaction our guarantee”.
SERVICES OFFERED
Izweni Security Guards has four core business functions:
The deployment of Armed and unarmed Security Officers.

The investigation of crime related as well as civil matters.

Supply of warehouse staff (Pickers, Checkers, Loaders
etc.)

Electronics – The supply, installation and maintenance of
electronic equipment {CCTV, Alarm systems, time and
attendance etc.}
AUXILIARY SERVICES PROVIDED:

CCTV surveys, installations.

Close Protection Services

Advice with regards to security equipment

Hijacking awareness courses.

Security / Risk assessments.

Voice stress analysis and/or Polygraph testing

Undercover operatives
OPERATIONS
Operations are managed from our control room situated at our offices at 1 Manchester Road, Wadeville.
The control room is manned 24/7/365.
CORNERSTONE PRINCIPLES
Our company is built on the following principals:
 Dedicated management
 Sensitivity and responsiveness to our client’s needs and concerns
 Deployment of well trained disciplined security officers
 24/7/365 supervision of personnel
Special attention is given to the following security aspects:
 Access control
 Public relations / Communication
 Emergency procedures
 Loss Control
 Identifying and dealing with possible threats
GUARDING
WHY IZWENI SECURE?
“We believe the following aspect of our “Service Delivery” standards differentiates our Company from
other security providers”
 Location: All operations are managed and monitored from our office situated in Alberton.
 Control room: We have a control room manned 24/7/365.
 Pre-deployment training: Before a security officer is deployed to a site he/she undergoes a two
week training program.
 “Client Liaison”: All managers are required to visit our clients on a regular basis, thereby
ensuring open, constructive and efficient communication channels.
 Management Services: Our “Management Services Department” oversee all administrative and
support services, enabling the Shift managers and the General Manager to concentrate on service
delivery.
 Shift Supervisors: Shift supervisors are experienced, professional and well trained, with
previous experience at some of the larger guarding and reaction companies. They are not your
run-of-the-mill officers but function as individuals who can take initiative and pro-actively serve
our clients.
MEASURES IMPLEMENTED TO ENSURE PROFESSIONAL AND EFFECTIVE SERVICE
DELIVERY:
 Compliance with the Private Security Industry Regulatory Authority requirements and all other
statutory requirements.
 Regular in-house training sessions.
 Site audits
 Service delivery audits, during client consultations.
 Strict, but fair implementation of policies and procedures.
 Honesty testing – to ensure our staff’s honesty , we regularly conduct “honesty tests” , during
which we send undercover operatives to visit sites and attempt to entice the security officers
posted there to assist with crimes. A form of legal “entrapment”.
HUMAN RESOURCES
RECRUITMENT POLICY
Having the right employee on site, as required by a client is of the utmost importance to us. In view of
this, we implement the following recruitment model:
 We actively employee ex-S.A.N.D.F. and S.A.P.S. members, as they have experienced working
in a disciplined and high-risk environment.
 Reference checks with previous employers as well as verification of their security qualifications
as well as verifying criminal records.
 The following requirements and tests are considered:
o
Health and fitness
o
Criminal checks
o
Pre-employment voice stress
o
Aptitude testing
o
Communication skills
o
Disciplinary records
 Knowledge of public relation skills and the ability to implement these.
 Discipline is addressed during the pre-deployment training course, with emphasis placed on time
keeping, neatness, personal hygiene, politeness etc.
TRAINING:
Before a security officer is deployed he/she undergoes a two week training course.
Lectures (In-house training): During the first week of training, candidates study the following subjects:
Access control, Patrolling techniques, Administration, Legal aspects (Arrest, searching, seizures etc.) and
discipline/disciplinary code. Candidates are tested daily to ensure that lectures were taken to heart. A pass
rate of 70% has been set.
Onsite training: In the second week candidates who successfully pass the lecture (class room) phase of
training are then posted to three different sites over a five day period. During this time they receive onsite
training where after they are evaluated by the site commanders on site.
Employment equity
All personnel are provided with opportunities for personal growth within the company, with the following
posts being available:
 Site Commanders
 Control Room Commander
 Area Manager
We employ female security officers as well as other female personnel (admin). 92% of our staffing
compliment consists of previously disadvantaged individuals. We have an employment equity plan in
place, which is reviewed regularly as prescribed by law. Our Labour Forum has access to this plan and
participates by means of regular meetings.
Community involvement
We have been supporting various churches by supplying them with security officers during services at no
cost.
Various charity and welfare organisations receive donations monthly.
Monthly donations are made to various orphanages and NPO’s in the Kempton Park and Benoni areas.
OPERATIONS
GUARDING FUNCTION
In addition to the duties being performed by the Security Officers at each site, the following processes are
implemented to ensure safety and security at the sites:
We have a control room situated in Alberton, from where we manage all operations.
Each site reports to our control room every 30 minutes. This ensures that the control room personnel are
informed of the situation on site at all times.
The control room issues a “password” every night; these are used to ensure that unauthorised persons do
not report to our control room, e.g. during a robbery where the guards are tied up.
 The Shift Supervisors are on duty 24 hours a day. These Managers visits sites during their shift
period, at irregular intervals especially during high risk times (Nights, month ends), thus ensuring
visibility at your site as well as enforcement of our disciplinary code. We currently have three
vehicles on duty 24/7/365.
 Clients are provided with a monthly report, detailing visits to the sites by our senior personnel,
as well as any other issues of which cognisance should be taken.
 A Site operating procedure is implemented at each site we manage. These procedures are drawn
up in conjunction with the client, and prescribe the needs and expectations of the client. The
following aspects are addressed:
- Site administration (Access control)
- Safety and Security procedures
- Dress code
- Client instructions / requirements
- Discipline
- Access control
- Customer care
- Visitor procedures
Accountability: All operational vehicles are fitted with live satellite tracking systems {Skytrax}. These
systems monitor vehicle movements 24/7, ensuring that site visits are done timeously and as requested by
clients.
Managerial visits: A manger is on standby every night, the standby duties include:
- Site visits (After hours)
- Ensuring that postings are done on time and according to site specifications
- Attending to incidents after hours
- Liaising with clients
PROSPECTIVE CLIENTS
INITIAL DISCUSSIONS WITH GUARDING CLIENTS
Prior to the conclusion of contracts with clients, the following points are discussed: Your business and specifically the risks related to your type of operations, your locality and the
layout of your premises.
 The public image of your company and ways of ensuring that it is upheld and/or improved.
 The duties, qualifications and skills required of security personnel at your site. You will stipulate
the calibre and type of Security Officer you need.
We understand that every business is unique and therefore, we carry out a risk assessment for each
prospective client. Deriving from this assessment, we will supply you with suggestions on the best
security solutions for your particular needs as well as, the personnel best suited to your situation. The
result is a tailor made security plan for your company.
SECURITY OFFICERS: GRADING
Security officers are posted according to client and position requirements:
GUARDING: SECURITY OFFICERS
- Grade E: Access control only
- Grade D: Access control as well as patrols
- Grade C: Supervisor for “E” and “D”
- Grade B: Site Supervisor
- Grade A: Site Manager
It is important to note that, by law, a security officer is entitled to an annual bonus as well as annual leave;
these are factors “illegal” companies do not take into consideration, or ignore, when quoting a prospective
client.
Prices include the actual Security officer as well as his reliever deployed to your site. Security officers are
permitted to work seventeen (17), twelve hour shifts, per month.
All fees are payable by the 25th of the month in which the service is rendered.
Specific quotations provided on request
ORGANOGRAM
Executive Business
Consult ant:
Mr. Sam Mkulembe
M.D
CCTV CONTROL
G M OPS
INVESTIGATIONS
G M ADMIN
LABOUR BROKING
OPS COORDINATOR
SHITF
MANAGERS
EASY ROSTER
CLERK
SUPERVISORS
SITE MANAGERS
SECURITY OFFICERS ON SITE
CCTV & ALARM
ADMIN
DEPARTMENT
LABOUR
GUARDING
INVESTIGATIONS
INVESTIGATIONS
 Investigations: Our investigators are ex-S.A.P.S. investigators with experience in the fields of
murder, robbery, fraud, theft, etc. We also offer a pre-employment verification service.
 Close Protection Service: This is a highly specialised field and we utilise expertly trained
professionals to escort and guard VIP’s. Our investigation team does a risk survey and assessment
before the event.
 Pre-employment screening: This service includes:
 Confirmation of previous employment
 Educational qualifications
 Criminal record checks
 Info as required by clients
 Criminal profile checks
Voice stress analysis and Polygraph testing: We have well-experienced experts offering the mentioned
services. The applications are:



Pre-employment testing
Crime related investigations
Honesty tests for employed staff
Undercover operatives: We have had major successes placing undercover operatives with clients. The
purpose of theses placements are to:






Identify syndicates operating within your company
Establish the modus operandi of these syndicates
To have the operative “join” the syndicate
Criminal prosecution of the syndicate by means of Section 252 authority for the operative,
where after, in conjunction with law enforcement, the arrest and prosecution of the suspects.
We managed to assist clients with the arrest and removal of four major theft syndicates
during 2009.
References to the above available on request.
Escorts of valuables: We offer visible and covert escorts of vehicles transporting valuables. These would
be the escorts of:
 Copper
 Liquor
 Fast moving consumer goods {Groceries and related}
Technical services: Technical investigations include:
 De-bugging of offices and telephones
 The installation and monitoring of covert CCTV cameras
Fingerprint forensic investigation: We have obtained the services of a third party that offer clients, the
identification and comparison of forensic fingerprint evidence at crime scenes.
ELECTRONICS
Izweni Security Guards offers the following services that are electronic by nature:
 CCTV installations and maintenance: We offer the installation of CCTV systems as well as the
maintenance of CCTV systems.
 Time and attendance: Biometric and/or card based systems are installed and maintained.
 Alarm systems: We install all makes of alarm systems, as well as indoor and outdoor detection
devices {Passives, beams etc.}
 Smoke CLOACK: The installation of a “smoke alarm” system at areas where valuables are kept,
these would be server rooms, walk in safes, store rooms etc.
Other services and products offered by our technical department include :
 Electric fences
 Turnstiles
 Security booms
 Security lights
 Gate motors
 Intercom and P A systems
 ETC.
Smoke cloak in operation
CCTV OFF SITE MONITORING
1. What is off site monitoring?
Off site monitoring could be defined as the remote viewing of alarm conditions via CCTV
footage by means of ADSL connections.
Alarm conditions would include the triggering of internal or external motion detection devices,
i.e. Outdoor beams, passives or panic buttons.
The advantages are:
 Human intervention reduced to a minimum.
 Deterrent – Criminals are aware of the risk related to targeting businesses with CCTV
systems. The JHB central initiative has proven that CCTV can drastically reduce crimes.
 Production – CCTV is a management tool to monitor productivity and most importantly
reduce thefts by employees.
 Insurance rebates – certain insurance companies offer rebates to companies who make
use of offsite monitoring of CCTV systems.
 The following crimes would be reduced, Burglaries, Armed robberies, hijackings.
 Clients premises Izweni Security Guards Off site CCTV control room Burglary or
robbery at your premises Alarm activated sends GPS burglary or panic signal to our
control room Control room inform SAPS and /or Response officials CCTV system
includes CCTV cameras and outdoor/indoor alarm system Response to site
CCTV OFF SITE MONITORING
Burglary or robbery at
your responses
CCTV system includes
CCTV cameras and
outdoor/indoor alarm
system
Alarm activated sends
GPS burglary or panic
signal to our control
room.
OFF SITE CCTV
CONTOL
Response to the
Site
ROOM
Control room inform
SAPS and for
Response officials
REFERALS
Busy Corner (Imbizo) JHB
Contact Person: Mr. Satembura
Contact No.:076 846 3275
Spar Umlazi (Durban)
Contact Person: Sam
Contact No.: 073 013 8661
Cosmo City (Fourways) JHB
Contact Person: Mr. S. Mhlongo
Contact No.: 073 342 2287
Labour Department (Vryheid)
Contact Person: Thulani
Contact No: 082 555 0757
DEP. EDUCATION
Contact Person: Babo
Contact Number: 031 360 6047
Construction sites
Aqua Transport cc
Kevin
076 5680906
ICON SERVICES cc
Nathan
082 5777798
BRAINWAVE cc
Matho
0715492768