JOURNAL OF THE KOREAN SOCIETY FOR QUALITY MANAGEMENT

Fact of Expenditure Support: This work was supported by the Korean Federation of Science and
Technology Societies(KOFST) grant funded by the Korea government(MOSF&MSIP).
Editorial Board
Editor in Chief
Representative Editors
Manuscript Editor
Bae, Suk Joo
Cho, Chul Ho (Business Administratin),
Kim, Seoung Bum (Industrial Engineering),
Na, Myung Hwan (Statistics)
Shin, Su Yeon
Editorial Board(National)
Business Administration
Industrial Engineering
Statistics
Kim, Myoung soo
Park, Min Jae
Lee, Jin Pyo
Han, Chang Hee
Chang, Young Soon
Lee, Ki Kwang
Moon, Jae Young
Kim, Gye Soo
Lee, Hee Jung
Kim, Yong Soo
Bae, Sung Min
Kim, Young Jin
Kim, Seong Jun
Lee, Jong Seok
Lim, Jae-Hak
Jung, Ki Mun
Kim, Dae Kyung
Kim, Hwan Joong
Chang, In Hong
Editorial Board(international)
Business Administration
Industrial Engineering
Statistics
Jeong, Myong Kee (USA)
Tao Yuan (USA)
Firoozeh Haghighi (Iran)
Staffs of The Korean Society for Quality Management(2014-2015)
President
Elected President
General Affairs
Ree, Sang Bok (Seokyeong University)
Lim, Sung Uk (Daejin University)
Administrator
Shin, Su Yeon
Manuscript Editor
Shin, Su Yeon
Address
Web Site/Email
Tel/Fax
ⓒ
Shin, Wan Seon (Sungkyunkwan University)
20F, Korea Technology Center, 701-7, Yeoksam-dong,
Gangnam-gu, Seoul(135-513), Korea
http://www.ksqm.org / email: [email protected]
Tel: +82-2-6009-4696 / Fax: +82-2-6009-4697
Ownership of this Journal belongs to Korean Society for Quality Management
Works in this Journal can only be downloaded and shared if original writer is
clarified; you may not apply changes, and you may not use this work for
commercial purposes (http://creativecommons.org/licenses)
This Journal is printed on recycled paper KS X ISO 9706(Permanence of Paper)
Printed on 30 June, 2015 by Mobieltech Publishing Co., Korea
品質經營學會誌
제43권 제2호
2015년 6월
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■ 편집사설
일반품질연구
■ 중요도-만족도 격차분석을 이용한 품질 속성의 우선순위 결정 ······································· 송해근 ․ 임성욱 / 127
■ 중소/중견기업 명품육성전략체계 연구 ···························· 신완선 ․ 안선응 ․ 박상호 ․ 전종선 ․ 이주현 ․ 김영빈 / 141
■ 중소기업의 혁신활동과 기법이 혁신성과에 미치는 영향에 관한 연구 ······························ 문희영 ․ 장석주 / 151
■ 열화가 감마과정을 따르는 경우 가속열화시험의 최적 계획 ············································ 임헌상 ․ 임대은 / 169
■ SNS 관광정보 서비스품질이 사용자 만족과 재이용의도에 미치는 영향: 가치의 매개효과를 중심으로
······································································································································ 김태경 ․ 조철호 / 185
품질사례
■ Effects of Instructor's Communication Quality on Learning Flow and Satisfaction of Students:
Targeting the Students(Parents) Participating in the Early Childhood Education Programs
······································································································································ 김희정 ․ 김준호 / 201
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Journal of the
Korean Society for Quality Management
Vol. 43, No. 2
June 2015
CONTENTS
■ Editorial
General Quality Research
■ Prioritizing quality attributes using I-S Gap analysis ··············· HaeGeun Song ․ Sung Uk Lim / 127
■ A Masterpiece Development Strategic System for Small/Medium Business
······ Shin, Wan Seon ․ Ahn, Sun Eung ․ Park, Sang Ho ․ Jeon, Jong Seon ․ Lee, Ju Hyun ․ Kim, Yeong Been / 141
■ A Study on the Effect of Innovation Performance Through Business Innovation Activities and
Techniques for the Small & Medium Size Company ···· Hee Young Moon ․ Seog Ju Chang / 151
■ Planning Accelerated Degradation Tests: the Case of Gamma Degradation Process
········································································································ Lim, Heonsang ․ Lim, Dae-Eun / 169
■ An Effect of SNS Tourism Information Service Quality on User Satisfaction and Reuse
Intention: Focusing on Mediating Effect of Value ············· Kim, Tae-Kyung ․ Cho, Chul-Ho / 185
Case Study
■ Effects of Instructor's Communication Quality on Learning Flow and Satisfaction of Students:
Targeting the Students(Parents) Participating in the Early Childhood Education Programs
··································································································· Kim, Hee-Jung ․ Kim, Joon-Ho / 201
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“이 학술지는 기획재정부의 복권기금을 지원받아 미래창조과학부 과학기술진흥기금으로 발간됩니다.”
“This work was supported by the Korean Federation of Science and Technology Societies grant funded by the
Korea government.”
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Editor-in-Chief's Greetings
“3D Printing Technology and Quality Management”
One of the top ten future technologies recently selected by Forbes is the 3D　printing
technology.
The
3D
printing
technology
was
also
selected
as
the
ten
key
manufacturing technologies to revive the U.S. manufacturing by the U.S. government
in 2013. Chosen as the driving force of the third industrial revolution succeeding the
internal combustion engine and the computer, the 3D printing technology is spotlighted
as the key factor in the Industry 4.0 with IoT (Internet of Things). GE announced a
new engine through the 3D printer. According to its announcement, the new engine is
a single product not requiring assembly and is lighter by 25% and stronger by about
5 times. However, in the manufacturing site emphasizing the current post quality
control concept, the quality of a product or a part can be screened through
inspection. The product introducing the 3D printing technology includes the difficulty
in controlling the quality issue without the introduction of the in-process management
concept. Hence, it is expected to manage the original stream of quality by building
the real-time monitoring system by connecting the advanced sensing technology and
the big data technology with the Internet of things. The Korean Society for Quality
Management will intensively find out the cases or research papers improving the
quality of the 3D printing technology by using the big data and the sensor data to
widely distribute them to the industry.
The publication of the total six papers in the June issue is finalized. “Effects of
Instructor's Communication Quality on Learning Flow and Satisfaction of Students:
Targeting
Programs”,
the
a
Students(Parents)
case
study
on
Participating
a
company,
in
the
contains
Early
the
Childhood
details
on
Education
instructor's
communication quality to improve education quality. “Planning Accelerated Degradation
Tests: the Case of Gamma Degradation Process”, a paper on statistics and reliability,
addresses
degradation
the theoretical
test.
details
“Prioritizing
of
quality
the optimal
attributes
test plan on the
using
I-S
Gap
accelerated
analysis”,
“A
Masterpiece Development Strategic System for Small/Medium Business”, “A Study on
the Effect of Business Performance Through Business Innovation Activities and
Techniques for the Small & Medium Size Company”, and “An Effect of SNS Tourism
Information Service Quality on User Satisfaction and Reuse Intention: Focusing on
Mediating Effect of Value” is announced in the business administration field. It will be
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pursued for the Korean Society for Quality Management to contribute to the
improvement
of
the
industrial
and
corporate
quality
management
by
steadily
encouraging the announcement of the papers on the policy and case study on the
state-of-the-art quality management.
Sincerely yours,
Bae, Suk Joo
Editor in Chief
Journal of the Korean Society for Quality Management
Professor
Department of Industrial Engineering
Hanyang University
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