CSR Report

Transcription

CSR Report

Our Group
Investments and environment
Innovations
Customers
Workplace
Social involvement
www.gkpge.pl/csr
CSR Report
of PGE Group
2013–2014
Appendix
Our Group
The report you have in front of you has been created thanks to collaboration of many people – employees of PGE Group.
We created the 2013-2014 CSR Report together with (in alphabetical order):
04
We manage our impact on business environment
18
Investing in safe future
32
Innovatively about the energy sector
42
Customer relations and communications
58
Workplace for people with passion
68
Close to local communities
82
Appendix
Social involvement
112
Glossary of terms
We wish to thank them all for their involvement, devoted time, and knowledge shared,
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Appendix
Agnieszka Zawartko, Managing Director for Communications and Marketing of PGE SA
Andrzej Stangret, acting Director of the Corporate Communications Department of PGE SA
and the CSR Division of the Corporate Communications Department:
Dorota Borkowska, Barbara Kowalczuk, Magdalena Pachulska
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Workplace
Letter from the President of the Management Board
Customers
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Innovations
Andrzej Abramczyk PGE Dystrybucja SA • Andrzej Adamczyk PGE Dystrybucja SA • Artur Adamczyk PGE O.K.K. sp. z o.o. • Michał Affeltowicz PGE EO SA
• Katarzyna Banaszczak Exatel SA • Edyta Barcikowska PGE Dom Maklerski SA • Łukasz Bentkowski PGE SA • Rafał Bertrand PGE EJ1 sp. z o.o.
• Mirosław Biskup PGE Dystrybucja SA • Agnieszka Bobrowska-Balter PGE SA • Elżbieta Borkowska Exatel SA • Piotr Brzeski PGE SA
• Anna Brzozowska PGE O.K.K. sp. z o.o • Piotr Budynek PGE GiEK SA • Grzegorz Bunda PGE Systemy SA • Mariusz Buraczyński PGE SA • Maciej Burny PGE SA
• Paweł Byra Exatel SA • Marcin Caban PGE Dystrybucja SA • Agnieszka Cabaj PGE SA • Dorota Chandavoine PGE EJ 1 sp. z o.o. • Adrian Charzyński PGE SA
• Sławomir Chmiel PGE GiEK SA • Marek Chomka PGE SA • Sławomir Chwała PGE Dystrybucja SA • Danuta Cichocka PGE Obrót SA • Piotr Cudny PGE SA
• Ilona Czarnecka PGE O.K.K. sp. z o.o. • Beata Czyżewska PGE Obrót SA • Marta Czyżewska PGE GiEK SA • Patrycja Długoszek PGE Systemy SA
• Grażyna Dłutowska PGE SA • Krzysztof Dragan PGE SA • Piotr Drożdżyk PGE SA • Robert Dzianach PGE Systemy SA • Paweł Dusza PGE GiEK SA
• Tomasz Eksmond PGE EO SA • Małgorzata Falińska PGE O.K.K. sp. z o.o. • Bartosz Fedurek PGE SA • Sławomir Ferenc PGE GiEK SA
• Marcin Filipek PGE Obrót SA • Jakub Frejlich PGE SA • Rafał Furczyński PGE GiEK SA • Aleksander Galos PGE EJ1 sp. z o.o. • Jan Gamrat PGE SA
• Bernard Gaworczyk PGE SA • Łukasz Gągała PGE GiEK SA • Dorota Gąsiorowska Exatel SA • Marcin Gierczak PGE Dystrybucja SA
• Maria Giza PGE Obrót SA • Witold Gnieciak PGE GiEK SA • Krzysztof Gotowicki PGE SA • Marek Grabowski Exatel SA • Adam Hempel PGE SA
• Mirosław Henc PGE GiEK SA • Marcin Hetman PGE Dystrybucja SA • Elżbieta Jacak PGE EO SA • Dorota Jakubowska-Jędrzejczak PGE Obrót SA
• Tomasz Jarmicki PGE SA • Łukasz Jędrzejczyk PGE Dom Maklerski SA • Krzysztof Jonczak PGE SA • Jakub Jóźwiak PGE SA
• Paulina Kaczmarek PGE Systemy SA • Bartłomiej Kalisiewicz PGE SA • Maciej Kapczyński PGE GiEK SA • Marek Kapella PGE GiEK SA
• Joanna Karp PGE EO SA • Barbara Karwowska-Nowak Exatel SA • Katarzyna Kazała PGE SA • Zyta Kempa PGE SA • Krzysztof Kępa PGE SA
• Łukasz Kępa PGE SA • Jolanta Kilijańska PGE GiEK SA • Bogdan Kmin PGE Obrót SA • Anna Kołacz PGE SA • Piotr Komosa PGE EO SA
• Marta Kosowska-Rzepka PGE SA • Marcin Kostrzewa-Pisarek Exatel SA • Hubert Kostrzyński PGE SA • Kamila Kowalik PGE Obrót SA • Jan Koza PGE Obrót
• Justyna Koza PGE Systemy SA • Katarzyna Kozłowska Exatel SA • Paweł Kozłowski Exatel SA • Monika Krauze PGE Dom Maklerski SA
• Marek Krawczyk PGE Dystrybucja SA • Ewa Książek-Galewska PGE Dystrybucja SA • Agnieszka Kubacka PGE Obrót SA • Anna Kubanek PGE Obrót SA
• Michał Kucaj PGE EO SA • Magdalena Kula PGE GiEK SA • Izabela Kulpa PGE SA • Krzysztof Kurczak PGE Dystrybucja SA • Katarzyna Kurpiewska PGE SA
• Kamil Kuźmiak PGE EO SA • Krystian Kwiecień PGE GiEK SA • Barbara Leszczyńska PGE SA • Katarzyna Lewandowska PGE SA
• Jerzy Łapiński PGE Obrót SA • Michał Łochowski PGE SA • Adam Łuniewski PGE SA • Ewa Maciaszek PGE GiEK SA • Marek Maciaś PGE EO SA
• Iwona Maciejewska PGE GiEK SA • Dariusz Maciołek PGE SA • Michał Marcinkowski PGE SA • Monika Marciszewska PGE Obrót SA
• Agnieszka Martyniuk PGE Obrót SA • Jarosław Masiarek PGE GiEK SA • Arnold Masin PGE GiEK SA • Bożena Matuszczak-Królak PGE Dystrybucja SA
• Iwona Matuszewska PGE SA • Krzysztof Mikucki PGE Obrót SA • Renata Milczarska PGE SA • Mariusz Miłak PGE GiEK SA • Agnieszka Mirkowska PGE SA
• Grzegorz Mirosław PGE Dystrybucja SA • Dariusz Młynarski PGE Obrót SA • Monika Morawiecka PGE SA • Karolina Morzy PGE EO SA
• Krzysztof Muszyński PGE Obrót SA • Łukasz Nagrodkiewicz PGE SA • Beata Nawrot-Miler PGE GiEK SA • Artur Niezgoda Exatel SA
• Kazimierz Nowocin PGE Obrót SA • Ewa Olborska PGE Obrót SA • Robert Oleśkiewicz PGE Dystrybucja SA • Beata Osiecka PGE SA
• Magdalena Ozga-Grądz PGE Dystrybucja SA • Agnieszka Partyka PGE SA • Paweł Pasławski PGE GiEK SA • Agnieszka Pawelska PGE SA
• Dariusz Pawlak PGE Systemy SA • Marcin Pawlak PGE Dystrybucja SA • Łukasz Pawlik PGE Obrót SA • Krzysztof Pużuk PGE Obrót SA
• Joanna Piątkowska-Spławińska PGE SA • Magdalena Piegat PGE SA • Anna Pietrasik PGE SA • Katarzyna Piotrowska PGE EO SA • Maja Piotrowska PGE SA
• Marta Płoskońska PGE SA • Renata Polak PGE Obrót SA • Konrad Radziszewski PGE Dystrybucja SA • Rafał Ratajczyk PGE GiEK SA • Andrzej Rozbicki PGE SA
• Maria Różycka Exatel SA • Agnieszka Sadowska PGE SA • Robert Sander PGE Obrót SA • Jacek Sawicki PGE SA • Tomasz Sawicki PGE Dystrybucja SA
• Ewa Sejbuk PGE SA • Katarzyna Siwka PGE GiEK SA • Michał Skiba PGE SA • Marlena Skrzydłowska PGE Obrót SA • Paweł Słojewski PGE GiEK SA
• Katarzyna Smolińska PGE Systemy SA • Michał Smyk PGE SA • Edyta Smyła PGE Dystrybucja SA • Marcin Sobczak PGE SA • Mirosław Sołtysiak PGE SA
• Katarzyna Stącel PGE Obrót SA • Robert Stachoń PGE Obrót SA • Anna Stanis PGE SA • Iwona Stanisławek PGE Dystrybucja SA
• Wioletta Starczewska PGE GiEK SA • Leszek Stawski PGE SA • Artur Sternik PGE SA • Jacek Suska PGE Systemy SA • Agnieszka Szczekala PGE Obrót SA
• Maciej Szczepaniuk PGE SA • Daniel Szczęsny PGE SA • Agnieszka Szczukiewicz PGE SA • Michał Szymajda PGE EO SA • Konrad Śliwa PGE Obrót SA
• Kazimierz Świst PGE EO SA • Leszek Tlałka PGE GiEK SA • Dariusz Trocha PGE GiEK SA • Irena Trzyna PGE Obrót SA • Karolina Tyniec-Margańska PGE SA
• Emilia Walendzik PGE SA • Karol Warakomski PGE EO SA • Przemysław Wasilewski PGE SA • Marek Wdowiak PGE GiEK SA • Ewa Wiater PGE EO SA
• Aleksandra Wilińska PGE SA • Michał Włodarski PGE SA • Katarzyna Włodek-Makos PGE EJ1 sp. z o.o. • Krzysztof Wojas PGE GiEK SA
• Małgorzata Wojtas PGE Dystrybucja SA • Urszula Woronowicz PGE SA • Ewa Wrońska PGE SA • Piotr Wróbel PGE Obrót SA • Mariola Wyglądała PGE EO SA
• Patrycja Zaborek Fundacja PGE – Energia z Serca • Joanna Zając PGE EJ1 sp. z o.o. • Adam Zimny PGE Obrót SA • Barbara Zonik PGE EJ1 sp. z o.o.
Table of Contents
Acknowledgements
Our Group
We are the biggest and most profitable
energy group in Poland. The foundation of
PGE Capital Group’s strategy for 2014-2020
adopted in 2014 is the most effective management of the value chain in the process of
lignite mining and generation, distribution
and sales of electricity. In accordance with
our strategy, beginning with 2015, we intend
to spend at least 1.5% of our net profits each
year on research and development activities.
To this end, already back in 2014, we had
implemented the innovation management
programme, we had signed the letter of
intent with the National Centre for Research
and Development on cooperation in research
and development projects and we have also
expanded the group of universities we are
cooperating with.
The CSR Report you have in front of you
explains how we integrate our corporate
social responsibility objectives with our
We are committed to expanding our corporate social responsibility activities and being
in touch with our stakeholders all the time –
this Report is one of such efforts.
I hope you will find our Report interesting.
Marek Woszczyk
President of the Management Board
PGE Polska Grupa Energetyczna SA
03
Appendix
02 | CSR Report of PGE Group 2013–2014
We have also initiated some investment
projects improving the energy security of
Poland, among others, construction of new,
highly efficient generating units no. 5 and 6
at the Opole Power Plant, will meet the
energy demand of more than 4 million
households. In Turów we began construction
of a highly efficient unit, which in future shall
be generating electricity for around 1 million
households. We have commissioned new
We also look after customer satisfaction.
We have Ambassadors of Quality at our
Customer Service Centres. We have implemented a single nationwide Contact Centre
telephone number. We took part in the
“Check your electricity supplier’s credentials!” campaign, a joint industry wide
initiative.
Social involvement
We are strongly committed to our proactive
environmental policy - through modernisation of our power plants and combined heat
and power plants we are reducing their
impact on environment, we are investing
in renewable energy and reclaiming land
after termination of our operations
in particular locations.
We have also commenced many activities
aimed at reduction of emissions by our
generating assets, and in consequence their
impact on the natural environment. At the
Opole Power Plant we have commissioned
yet another installation reducing nitrogen
oxides emissions. At the Turów Power Plant
we commenced construction of an installation reducing sulphur oxides emissions.
We have also performed work on development of nuclear power in Poland as well
as related educational programmes.
Workplace
One of the main objectives of our Report is
to emphasise the importance of sustainable
development in the business of the PGE
Group. Since 2008, the PGE Capital Group
has been, among others, a member of the
UN Global Compact, the biggest worldwide
initiative for corporate social responsibility
and sustainable development. In 2011, the
PGE Capital Group has joined the group of
companies included in the Warsaw Stock
Exchange Respect Index that groups only
the companies running their business operations to highest management standards in
areas of corporate governance, investor
relations, as well as with consideration for
environmental, social and ethical aspects.
wind farms, and became the leader of wind
energy sector in Poland.
Customers
business strategy. We believe that creation
of transparent organisational culture, good
relations with employees and customers,
as well as initiatives preserving natural
environment, boost the value of our
organisation.
Innovations
we have the pleasure of presenting the first
PGE Capital Group Corporate Social
Responsibility Report. This publication,
expected by our key stakeholders, covers the
activities of our company over two years –
2013 and 2014.
Ladies and gentlemen,
nasza
Our Group
grupa
Innovations
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Workplace
Appendix
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Our Group
Key figures
2014
PGE is the biggest power sector group in Poland, the biggest producer and key
supplier of electricity to households and businesses in our country.
41 623
40 344
Number of employees
We are a vertically integrated enterprise providing comprehensive services,
present in the entire value chain of the power industry: from mining through
conventional and renewable energy generation, to distribution and sales.
57.04
Value chain of the PGE Group
32.54
Mining
PGE Obrót SA
PGE Górnictwo i Energetyka
Konwencjonalna SA
and
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Sales of electricity
to end users
ly
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Sales of electricity
to end users
[TWh]
Workplace
36.95
39.64
Sales revenues
[in PLN million]
28 137
PGE Energia Natury SA,
PGE Energia Odnawialna SA
Provision of electricity supply
services to end users by means
of high, medium and low
voltage power distribution
infrastructure
Generating electricity with
renewable sources (hydroelectric
and wind power) and with
pumped storage power plants
Wholesale trading in electricity,
related products and fuels
3 971
3 657
As on 31 December 2014
07
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Consolidated net profit
[in PLN million]
Social involvement
PGE Dystrybucja SA
30 145
Lignite mining and generating
electricity and heat
with conventional sources
and transmission
and distribution of heat
Customers
Energy distribution
[TWh]
54.84
Innovations
31.78
Electricity production
[TWh]
2013
Our Group
PGE in brief
Location of our key sites
Our mission: we create value and build a safe future with energy
Our values: cooperation and openness, passion and determination, safety and responsibility
The PGE Capital Group’s activities are
organised around five main segments:
Conventional Generation, Renewable Energy,
Wholesale Trading, Distribution, and Supply.
The Group’s corporate centre is PGE Polska
Grupa Energetyczna SA (PGE SA).
Key companies of the PGE Group are
PGE Górnictwo i Energetyka Konwencjonalna
0.55%
2.28%
3.59%
54.65%
2013
0.60%
2.48%
3.80%
54.16%
2014
12.68%
12.78%
wind energy
biomass
hydro
natural gas
Direct economic value generated and distributed
[in PLN thousand]*
2014
Revenue
(all revenue and profits shown in the
financial statements) )
31 261 853
30 082 888
Costs
18 661 664
16 808 389
Remuneration and benefits
4 308 471
4 827 469
Payments to investors
1 609 941
2 060 931
Payments to government
4 143 432
3 463 840
81 520
64 253
2 456 824
2 858 006
Investments in communities
Retained value
Malbork
Pelplin
Kisielice
Dolna Odra
Białystok
Bydgoszcz
Żuromin
Gorzów Wlkp.
NUCLEAR ENERGY
Warsaw
PGE EJ 1 sp. z o.o.
Our principal place of business is Poland.
Two of our companies, PGE Trading GmbH,
with its registered seat in Berlin, and PGE
Sweden AB, pursue their business activities
abroad (they are not covered by this report).
More than 54% of our generating capacities
produce electricity from lignite. Our value
chain includes 2 lignite mines. We also
invest in hard coal fired power plants - an
example of such activity is the construction
of generating units no. 5 and 6 at the Opole
Power Plant. Moreover, we are developing
the Renewable Energy Segment, which at the
end of 2014 comprised nearly 16 % of the
total installed capacity of PGE Group
(including pumped storage power plants).
Warszawa
Zgierz
Dychów
Łódź
Turów
Lublin
Kielce
Opole
CONVENTIONAL
GENERATION
Bełchatów
PGE Górnictwo i Energetyka
Konwencjonalna SA
Skarżysko-Kamienna
Kamieńsk
Zamość
Rzeszów
Galicja
RENEWABLE ENERGY
Warsaw
PGE Energia
Odnawialna SA
PGE Energia Natury SA
Porąbka-Żar
Solina
SUPPLY
Rzeszów
PGE Obrót SA
DISTRIBUTION
Lublin
PGE Dystrybucja SA
Social involvement
A-Z
2013
Resko
Workplace
lignite
hard coal
26.18%
Karnice
Jagniątkowo
Customers
26.25%
Żarnowiec
Wojciechowo
Bełchatów
The PGE Capital Group also includes
companies providing IT services (PGE
Systemy SA), telecommunications services
(Exatel SA), as well as ancillary services to
Group’s core companies. In 2015, the
company providing accounting and HR
services was founded (PGE Obsługa
Księgowo-Kadrowa Sp. z o.o.).
CORPORATE CENTRE
WHOLESALE TRADING
Warsaw
PGE Polska Grupa
Energetyczna SA
Innovations
Installed capacity
by the type of fuel used:
(PGE GiEK), PGE Dystrybucja, PGE Obrót,
PGE Energia Odnawialna (PGE EO) and PGE
Energia Natury (PGE EN). The Group also
includes the PGE EJ 1 company, which
is responsible for the preparation and
realisation of the construction project for
Poland’s first nuclear power plant. Another
Group company is PGE Dom Maklerski SA,
which in December 2014 obtained the
licence to provide services relating to trading
in exchange commodities: electricity,
property rights and fuels as well as financial
instruments for the account of entities
present on the energy exchange, and on OTC
energy market in Central and Eastern Europe
and certain European Union states.
Legend:
distribution networks
hydroelectric power plants
conventional power plants
wind farms
lignite mines
PGE Dystrybucja branches
PGE Obrót branches
and CHP plants
09
Appendix
* Data calculated in accordance with the methods of Global Reporting Initiative on basis of data reported within
the framework of the Consolidated Financial Statements of PGE Capital Group for 2013 and 2014.
Our Group
Stable company
A-Z
Since 2011, PGE SA has been included in
the RESPECT Index. It includes only the
companies listed on the Warsaw Stock
Exchange and operating in accordance with
the highest management standards in areas
of corporate governance, information governance, and relations with investors, as well
as with consideration for environmental,
social, and ethical aspects. In 2014, PGE SA
again has been in the group of 24 companies comprising the 8th edition of the
RESPECT Index.
PGE – a well managed company
In response to new challenges on the energy
market and to ensure the most effective
management of our organisation, we have
adopted the PGE Capital Group Strategy for
2014-2020. As the leader in electricity
generation on the domestic market, we wish
to base our growth on innovative solutions
and effective performance. We are reducing
electricity supply interruptions and
extending the range of products offered.
In 2013, we have developed the
“PGE Capital Group Operating Model”.
This document presents key principles of the
process-oriented management at
PGE Capital Group, in particular it sets out
the division of tasks and responsibilities
between the Corporate Centre
(PGE Polska Grupa Energetyczna SA)
and the Business Lines of the PGE Capital
Group in management, operational,
development, and supporting processes.
In 2014, the Operating Model was one of the
key projects realised at the PGE Capital
Group. Its continuation is planned for the
next year.
Under the Operating Model, we have
launched a portfolio of 51 projects with the
expected result being the implementation of
designed changes in the business processes
at PGE. The key ultimate expectation of the
Operating Model is to assure operation of all
companies of PGE Capital Group as a single
effective business organisation.
PGE Capital Group Strategy for 2014-2020
Changes in the company’s ownership
structure in years 2013-2014
Innovations
Strengthening of the leading position in electricity
generation with the most effective and diversified asset
portfolio assuring long term competitive advantage
38.11%
61.89%
58.39%
State Treasury
41.61%
As on
31 December
2014
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PGE is included in the RESPECT Index
for four years in a row.
Others
In June 2013, the company had issued
domestic bonds for the total amount of PLN
1 billion. The demand from investors was
three times bigger than the amount of
securities offered.
PGE has been granted credit ratings
by two leading international rating agencies:
Fitch and Moody’s.
Fitch
Long-term rating of the company
Baa1
BBB+
Rating perspective
stable
stable
Date of the rating
2 september 2009
2 stember 2009
-
23 may 2014
26 may 2014
-
A2
A-
Date of last change of the rating
Long-term rating of Poland
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Reliability of supply
as well as optimal
sales and customer
service processes
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Funds derived from the issue of bonds were
used for the purchase of wind farms from
DONG and Iberdrola.
In May 2014, PGE Sweden AB (a subsidiary
of PGE SA) established the Eurobonds Issue
Programme up to EUR 2 billion. The debt on
account of the Eurobonds issue as at the
end of 2014 amounted to EUR 638 million.
The guarantor of the bonds issued by PGE
Sweden AB is PGE SA.
Improvement of effectiveness of Group’s operations
in key areas based on best industry standards
11
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INNOVATION
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Moody’s
Actively pursuing
identification and
implementation of new
growth initiatives focused
on value creation
Workplace
Stable development
Date of last confirmation of the rating
Customers
As on
31 December
2013
A-Z
Since 2009, PGE Polska Grupa Energetyczna
Spółka Akcyjna has been listed on the
Warsaw Stock Exchange (WSE) in its most
important indices: WIG20 – comprising
stocks of the largest companies, WIG – comprising all companies of the Main Market of
the WSE, and WIG Energia, comprising companies from the power sector, as well as
other popular international indices, including MSCI and CETOP. PGE was among 7
companies included in the WIG20 index,
which in 2014 increased their capitalisation.
PGE’s stock gained 17%, and the result gave
us 2nd place in the index.
Our Group
The PGE Group Code
Governing bodies of PGE Group
Values and management standards
The company governing bodies of the PGE
Polska Grupa Energetyczna SA are: the
Management Board, the Supervisory Board,
and the General Meeting of the Company.
We make every effort to ensure equal
treatment in employment, and to prevent
discrimination and mobbing. An example of
our commitment in this area is, among
others, the Code of Ethics implemented at
PGE EJ1 already back in 2011. It is a set of
rules and universal values that govern the
conduct of both the Management Board and
the employees in their everyday and professional lives, i.e. law-abidance, transparency,
reliability, professionalism, integrity, loyalty
and tolerance.
PGE SA has implemented its Internal AntiMobbing Policy, communicated to all employees. Every employee can report any
experienced or witnessed mobbing
incidents.
Division of responsibilities at PGE Group
compliant with the established operating model
• Regulatory management,
risk management
• Development of innovation strategy
and supervision over its implementation
• Management of the total margin
in combination with optimal utilisation
of generating units
• Direct owner’s supervision
over Group’s companies
• Building the image and brand of PGE
• Supervision over and optimisation
of the operations and investments
of the PGE Capital Group
• Providing support functions
to the Group
Anna Kowalik
Secretary of the
Supervisor Board
Jacek Barylski
Member of the
Supervisory Board
Jarosław Gołębiewski
Member of the
Supervisory Board
Czesław Grzesiak
Member of the
Supervisory Board
Małgorzata Mika-Bryska
Member of the
Supervisory Board
Małgorzata Molas
Member of the
Supervisory Board
Krzysztof Trochimiuk
Member of the
Supervisory Board
Composition of the Management Board as on 31 December 2014
Workplace
• Development of the
PGE Capital Group Strategy
There are four committees operating within
the Supervisory Board: the Corporate Governance Committee, the Audit Committee, the
Strategy and Development Committee and the
Appointment and Remuneration Committee.
Detailed information about the composition
and tasks of the Committees may be found in
the Management Board’s Reports on Activities
of the Capital Group of PGE Polska Grupa
Energetyczna S.A., available on
h
t
t
p
:
/
/
w
w
w
.
g
k
p
g
e
.
p
l
/
e
n
website
in the Investor Relations tab.
Piotr Machnikowski
Vice Chairman of the
Supervisory Board
Customers
Role of the Corporate Centre
Members of the Management Board are
appointed for joint, three-year terms. The
Supervisory Board consists of five to nine
members appointed and dismissed by the
General Meeting. The Supervisory Board
exercises ongoing supervision over all areas
of business of the PGE Polska Grupa
Energetyczna SA. Additionally, two members
of the Supervisory Board meet the criteria of
independence in accordance with the requirements prescribed in the Best Practices
of Companies Listed on the Warsaw Stock
Exchange.
Barbara Dybek
Chair of the Supervisory
Board
Innovations
In 2012/2013, thanks to PGE Systemy SA,
an important stage of the programme of
development of the Shared Services Centre
(IT SSC) was completed. It fulfils the PGE
Capital Group’s strategic objectives of cost
and operations optimisation and improves
the performance, security and reliability of
Composition of the Supervisory Board
as on 31 December 2014
the ICT services.
Within the framework of the process
management system being developed at the
PGE Capital Group, in 2014 the Management
Board of PGE SA adopted the PGE Group
Code – the fundamental document defining
a new corporate governance model of the
PGE Group. A “statutory mechanism” for
managing the PGE Group companies was
introduced, allowing their efficient and
effective management, while minimising
legal risks. A tangible benefit from implementation of the PGE Group Code is that
it clearly defines the obligation of all
PGE Group companies to act in Group’s
interest, implement Group’s Strategy, and
use the Management System Documents
issued by the Corporate Centre. All Policies,
Bylaws and General Procedures documents
become binding for the Group’s companies
upon their approval by the Management
Board of the PGE SA, and in case of the
Distribution System Operator (DSO), after
passing an additional review stage. One of
the elements of development of the management support system at the PGE Capital
Group was the commencement of implementation of a centralised and integrated
SAP ERP (Enterprise Resource Planning)
system in 2012. The implementation is performed in stages by PGE Systemy SA, and
the entire project is managed by SAP
Programme Bureau of the PGE SA. It is the
biggest implementation of a SAP system
in Poland.
• Building the HR management
strategy within the Group
Social involvement
Role of the Business Lines
• Focus on operations
and investments
• Supporting decision-making
processes for which the
Corporate Centre is responsible
Marek Woszczyk
President
of the Management Board
Dariusz Marzec
Vice-President
for Development
Grzegorz Krystek
Vice-President
for Operations and Trading
Jacek Drozd
Vice-President
for Corporate Affairs
13
Appendix
• Working on improvement
of effectiveness of operating processes
Our Group
Risk management
Continuous improvement of the management system guarantees minimisation of
risks associated with the business of the
PGE Group. The supervision over the process
is exercised by the PGE SA Risk Management
Department.
Risks related to particular segments of
business of the PGE Group are identified and
kept within established limits through limiting negative effects of such threats and
undertaking proactive or corrective measures, in accordance with the adopted cycle.
Risk management model
Developing IT tools
and reference databases of risks
to key business areas of the Group
Consulting the risks
and determining the risk owners
in key business areas of the Group
Within the framework of the PGE Capital
Group we have developed a system for
reporting irregularities suggesting potential
fraud. It enables any employee to report –
also anonymously – any irregularity suggesting potential occurrence of this phenomenon. A similar validation procedure is
also applied to any complaints coming from
external sources that might indicate potential fraud.
Within the reported period, there were in
total four cases of corruption confirmed in
the Group. Three in 2013, and one in 2014.
All these cases were disclosed at
PGE Dystrybucja and concerned acceptance
of material benefits in connection with
illegal energy take-off or extortion of material
However, within the Group no incidents were
detected where agreements with business
partners were terminated or were not prolonged because of anti- corruption provisions infringement. There were also no
monetary fines or non-monetary sanctions
for lack of legal or regulatory compliance.
For additional information see indicator
EN29 on page 93 of this report.
Relations with suppliers
The procurement operations are governed by
the Procurement Policy common for the PGE
Capital Group, and by Procurement Bylaws in
particular business lines.
PGE is centralising its procurement with the
goal of streamlining and simplifying
Structure of the procurement organisation at PGE Capital Group
A-Z
Rationalising the quantitative
assessment (review of adequacy
of the received quantitative
estimates and modification
of ratings)
PGE SA
Corporate Centre
PC PGE
EJ1
PC PGE
Systems
Determining the risk tolerance
levels on the basis of the revenue-generating potential (EBITDA)
of the Group/business areas
Quantitative assessment
of risks by their owners
(possibly precise financial
quantification of the effects
of potential materialisation of risk)
PU PGE
GiEK
PU PGE
Dystrybucja
PU PGE
Obrót
PU PGE
Energia
Odnawialna
PU
Exatel
We are reducing the cyber risk
Since 2014, PGE Systemy SA, in accordance
with the standards being implemented at
the PGE Capital Group, has been running the
Security Awareness Programme, under
which the company is educating its
employees, via the intranet among others,
on proper behaviours on the web.
The purpose of the project by PGE Systemy
SA is to introduce standards of conduct in
cyberspace. All employees of the PGE
Capital Group are required to observe the
guidelines on safe Internet usage.
Corporate Centre – supervising the procurement area at the PGE Capital Group,
executing the purchases
Procurement Unit (PU) – carries out procurement procedures for the account of specific company
Procurement Coordinator (PC) – only at companies that do not carry out procurement themselves
15
Appendix
PC PGE
HR/Finances services
Our plans concerning the procurement
policy include introduction of contractor
assessments by the Group’s companies.
To this end the Group is implementing
an IT tool that shall provide the functionality
enabling such an analysis. In 2015, the
plans provide for implementation of a new
procurement system common to the entire
Capital Group, which will ensure comprehensive and multi-level assessment of
suppliers.
Social involvement
Consolidating
and prioritising risks on the
Group/business
areas level. Risk sensitivity
analysis of the
Group/business areas
• internal regulations
• designing and developing IT tools
• know-how / methodology
• resources
Qualitative assessment
of the risks and their
causes (risk factors)
during workshops with
the risks owners
The procurement policy places emphasis on
observance of high ethical, social and
environmental standards by potential
suppliers. In our procurement procedures we
take into account the extent to which the
contractors meet the above criteria. The
companies of the PGE Capital Group are
required to, among others, take into account
the conflict of interests and data
confidentiality principles when selecting
suppliers.
p. 93
Workplace
Carrying
out measures
mitigating risks
by the risk owners
Improving the infrastructure
and tools supporting the ERM
(Enterprise Risk Management)
processes, increasing transparency
of procurement procedures, developing
common standards for the entire Capital
Group and achieving business benefits.
Customers
Monitoring internal
(within the Capital Group)
and external (outside the Capital
Group) risk materialisation
Our business is exposed to, among others,
risk of fraud. In order to enforce a fraud
prevention policy, we have implemented the
Bylaws for Fraud Investigation, a set of
principles forming a uniform and consistent
system for detection and prevention of
fraud.
benefits under the threat of depriving a
customer of electricity supply. In response to
the incidents of corruption, the Company
has undertaken appropriate measures and
notified the relevant authorities. Cooperation with employees accountable for the
conduct contrary to our principles has been
terminated.
Innovations
Reporting risk
information
to stakeholders
Fraud Prevention Policy
Our comprehensive risk management
process is based on the GRC (Governance Risk - Compliance) Model concept, which
makes it possible to adapt and integrate
each of the Group's areas of activities at all
levels of management. The management
covers non-financial – economic, social and
environmental risks; as well as effective
crisis containment (e.g. outages, accidents).
Our Group
Our approach towards
CSR management
Sustainable
development
Key directions of PGE Capital Group’s
corporate social responsibility activities
Our companies are active on local, nationwide, as well as on foreign markets. We
engage in the proceedings of 25 various
institutions, for example: EURACOAL, VGB
PowerTech, Boruta Zgierz Industrial Park,
Staropolski Chamber of Industry and
Commerce, Entrepreneurship Development
Centre Foundation, Foundation for Development of Wroclaw University of Technology,
the Lower Silesian Health Care Development
Foundation, the Lubusz Association for
Energy Industry Development.
Our selected awards
and distinctions
Market
Workplace
The PGE Capital Group engages in key
social initiatives
Environment
• PGE Obrót was awarded the “2014 Pillar
of the Polish Economy” title, reserved for
companies that support development of
entrepreneurship in their business.
• In 2013, PGE GiEK SA received the
“Leader in Air Protection – Leader in
Emissions Reduction in Industry and
Power Sector” awarded by the District
Fund for Environmental Protection and
Water Management in Łódź.
• PGE Polska Grupa Energetyczna received
the title of the “Pearl of Polish Economy”,
taking the 1st place in “Great Pearls”
category in the 12th edition of the ranking
by the POLISH MARKET magazine.
• First place for PGE Dystrybucja in the
ranking of best companies of Lubelskie
District (2013 and 2014).
• Certificate of the “Partner for Climate”
awarded to PGE SA by the Capital City of
Warsaw (2014).
• Top rank for PGE SA investor relations
in 2013 according to Thomson Reuters
Extel.
• In 2013, Exatel has received the
“Best Partner in Business” title in the
competition organised by
“Home&Market” and “Super biznes”
magazines, for providing top quality
telecommunications services to biggest
businesses and state administration
institutions.
• PGE Obrót was granted the “Customer
Friendly Company” emblem for
“professionalism, integrity and
reliability” twice – in 2013 and 2014
• First place for PGE Obrót in the “Golden
Hundred” ranking of the Biggest
Companies of Subcarpathian Region
(2013).
• PGE Dystrybucja was the biggest company
of the Lublin District in 2013 and 2014.
• Third place for PGE investor relations
according to IR Magazine in 2013.
• “Platinum Megawatt” to PGE GiEK
in 2014, third year in a row, an award
granted by the management board
of Polish Power Exchange for the most
intense business on the Electricity
Markets.
17
Appendix
• In 2014, PGE Polska Grupa Energetyczna
took the 4th place in the “Leaders in
Philanthropy” competition, among
companies that donated most funds for
charitable purposes in the preceding year.
• The PGE GiEK Branches – Bełchatów
Power Plant and Turów Lignite Mine were
awarded the “2014 Pillar of Polish
Economy” titles in the 9th edition of the
ranking by the editors of “Puls Biznesu”
daily and “ARC Rynek i Opinia” research
company.
Social involvement
Local
communities
• In 2014, PGE SA took the first place in the
Top Brand ranking.
Workplace
The PGE Capital Group looks after the
occupational health and safety and
integrated development of competences
of its employees.
Through technology initiatives and
education, the PGE Capital Group protects
the natural environment in key areas of its
impact.
We participate in the proceedings of business organisations, including the Employers
of Poland, which allows us to engage in
decision-making processes related to energy
and participate in trainings. Furthermore, as
a member of the Polish Association of
Employers of the Energy Industry, we can
nominate representatives of employers to
the Tripartite Commission for the Energy
Industry and participate in all initiatives for
creation and development of government
programmes. We are also a member of the
Polish Association of Listed Companies and
the Polish National Chamber of Sport.
In turn, PGE Energia Odnawialna and PGE
Energia Natury are members of the Polish
Wind Energy Association – an organisation
supporting and promoting development of
wind energy, with the aim of creating
favourable conditions for investing in wind
energy in Poland and for ongoing growth of
utilisation of wind as a clean source for
generating electricity.
Customers
In April 2014, PGE SA has signed the Code of
Good Practice promoting fair competition on
the energy market. The project is a response
to growing numbers of customer complaints
about unfair practices of commercial representatives of some energy supplier businesses. The initiative was organised by the
Polish Association of Energy Trading.
The Code of Good Practice has also been
signed by all other major energy suppliers
in Poland.
We take part in the proceedings of numerous
international organisations and
associations. As a member of the Polish
Electricity Association (PKEE) we belong to
EURELECTRIC. This association represents
the interests of the European electric power
industry and is an authority on the European
energy sector. Participation in this initiative
allows us to obtain the latest information
and share our knowledge. It also provides
opportunities for influencing the
Eurelectric’s position on issues related to
European legislation. Being part of the
Polish Member Committee of the World
Energy Council (WEC) we play the leading
role in shaping policies and indicating
directions of activities of this organisation.
The Governing Board of PKEE includes the
President of the PGE SA’s Management
Board Marek Woszczyk and the Vice-
The PGE Capital Group conducts its
business based on ethics and values,
always taking care of quality of service
and safety of its customers.
Acting responsibly
The PGE Capital Group takes part in numerous initiatives related to corporate social
responsibility. Since 2008 we have been
participating in the UN Secretary-General’s
Global Compact Initiative. Every year PGE
prepares a report on its progress in compliance with the rules of Global Compact. All
the reports are available on the project’s
website.
Corporate Social
Responsibility
President of its Management Board for
Development Dariusz Marzec. We belong to
such Polish energy industry organisations
as: the Polish Chamber of Power Industry
and Environment Protection, the Polish
Association of Energy Trading and the
Association of Polish Electrical Engineers.
Innovations
Accomplishment of particular objectives is
the responsibility of relevant business areas
of the PGE SA as well as of dedicated
departments of individual Business Line
companies. The job of the CSR team is to
streamline the activities related to corporate
social responsibility throughout the entire
PGE Capital Group and to develop and
deliver programmes promoting the idea of
CSR, and to take care of both the internal
and the external communications.
Security
of supply
Our membership in associations
We are aware of our impact on our business
environment; this is why we manage every
area of our business activities in a planned
and structured way. In 2014, as a result of
consultations with our internal stakeholders,
we have developed the principles governing
the management of the corporate social
responsibility area at the PGE Capital Group.
Responsibility of PGE Group in the business strategy
Our Group
Workplace
Social involvement
S
U
S
T
A
I
N
A
B
L
E
Appendix
D
E
V
E
L
O
P
M
E
N
T
Customers
E
N
V
I
R
O
N
M
E
N
T
I
N
V
E
S
T
M
E
N
T
S
Innovations
i
n
a
s
a
f
e
f
u
t
u
r
e
[
inwestycje
Investments
i środowisko
and environment
I
n
v
e
s
t
i
n
g
[
Our Group
supplies it to over 5 million individual and business customers in Poland.
Under a development programme valued at about PLN 50 billion we are
building, among others, new power generating units, which are replacing
older and less efficient ones. We are investing in distribution networks,
constantly increasing their performance and the security of supply. We are the
leader in production of renewable energy in Poland. We make sure we
preserve biodiversity by reclaiming land in the areas around our assets.
2
.
3
2
T
W
h
– is the volume of energy we
have produced f
r
o
m
r
e
n
e
w
a
b
l
e
e
n
e
r
g
y
A-Z
s
o
u
r
c
e
s
(RES) in 2014
21
Appendix
We strive for our hydroelectric power plants to become local tourist attractions.
Social involvement
about 3
8
%
o
f
e
n
e
r
g
y
produced in Poland
is g
e
n
e
r
a
t
e
d
b
y
P
G
E
, making us the
energy generation market leader.
Workplace
Key figures:
Customers
• defining the economic, social and environmental impact of the PGE Capital Group on its environment,
describing the mutual relations of the impacts on the natural and the social environments with
regards to PGE Capital Group’s investments, presenting impact indicators;
• informing the local communities about our investment plans more in advance;
• standard/strategy of social dialogue and communication of investments (also at the investment
planning stages);
• compensatory measures applied as result of comprehensive assessment of environmental impact
of the PGE Capital Group.
Innovations
Stakeholders’ expectations from the dialogue session:
The PGE Group generates electricity using domestic fuel resources and
Our Group
How we understand our responsibility
Strategy for development
G
r
o
u
p
a
c
t
i
v
e
l
y
d
e
v
e
l
o
p
i
n
g
n
e
w
b
u
s
i
n
e
s
s INNOVATION
a
r
e
a
s
P
r
e
f
e
r
r
e
d
a
n
d
r
e
l
i
a
b
l
e
e
n
e
r
g
y
s
u
p
p
l
i
e
r
In accordance with our business strategy
and the global trends, our operations in the
generation area will be focused on increasing the RES generation volume and implementing the best available technologies
in our investment projects.
70.86%
2013
0.75%
1.78%
1.80%
1.95%
2014
21.87%
21.65%
lignite
hard coal
natural gas
biomass
hydro
wind
Generated heat,
by the type of fuel:
0.19%
4.48%
65.89%
2013
A-Z
0.19%
4.29%
65.72%
14.00%
2014
15.43%
hard coal
natural gas
14.38%
15.41%
lignite
biomass
other
23
Appendix
1.17%
1.71%
2.10%
2.29%
Social involvement
T
h
e
m
o
s
t
e
f
f
e
c
t
i
v
e
e
n
e
r
g
y
g
r
o
u
p
i
n
P
o
l
a
n
d
as well as optimal
sales and customer
service processes
72.07%
Workplace
Actively pursuing
identification and
on value creation
Net generated electricity,
by type of fuel:
Customers
L
e
a
d
i
n
g
e
l
e
c
t
r
i
c
i
t
y
p
r
o
d
u
c
e
r
i
n
P
o
l
a
n
d
In 2014 we were conducting several
overhaul and modernisation projects at the
Turów Power Plant and at the Bełchatów
Power Plant, causing a 5 % decrease of
electricity production by lignite fired units in
comparison to 2013. Due to reinstatement
of support for high efficiency cogeneration,
in 2014 we increased the production using
natural gas at the Rzeszów CHP. The support
was restored in May 2014, so the full effect
is not observable yet. Increase of production
of renewable energy by about 50 % in wind
farms results from construction of new wind
farms, among others. In 2014 we have
commissioned the Wojciechowo Wind Farm
thus increasing our installed capacity
by 28 MW.
Our generating units meet the requirements imposed by the environment
protection regulations.
Innovations
During 2014-2020 we plan
to earmark about PLN 30 billion
for modernisation of the existing
and construction of new
conventional and RES
generating assets.
A-Z
We implement investment projects that are of key importance to the security of energy supply in Poland,
utilising the best solutions available on the market. Before commencing any investment we analyse the
scope of its influence on its environment and strive to minimise its impact on the natural environment.
At this stage we also plan specific future activities aimed at reclamation of the land after PGE ceases its
business at a site. An important stage preceding commencement of any investment is the dialogue with
local communities. We advise them on the future impact on the environment resulting from the nature
of our operations, and at the same time present the positive aspects of the investment, such as e.g.
development of their region or creation of new jobs.
In 2014, the volume of energy we produced
in power plants, combined heat and power
plants, and from renewable energy sources,
was nearly 55 TWh – that is about 38 % of
the net production in Poland. Currently
lignite, hard coal, natural gas and biomass
are the primary fuels used for production of
electricity and heat by the generating
companies belonging to the PGE Group. We
are the biggest producer of green energy in
Poland, with a 12% share in the RES market.
Our Group
Well-planned investments
Segment
Mining
Distribution
Generation
New conventional generation industry
• construction of new units
at the Opole Power Plant
• construction of a new unit
at the Turów Power Plant
• construction of a new unit
at the Gorzów CHP
• modernisation of units
7-12 at the Bełchatów
Power Plant
• construction and
modernisation of
desulphurisation and flue
gas denitrification
installations
• investments in renewable
energy sources
• replacement of
power
transformers
• gradual
implementation
of smart meters
• extension and
modernisation
of the electrical
grid
• construction and
modernisation
of HV/MV
and MV/MV
distribution
substations
Positive:
Positive:
Positive:
• securing future
demand of the
Bełchatów Power
Plant for lignite
• increasing
revenues on
lignite sales
• increasing the
production volume,
while reducing the
impact on natural
environment, with
particular focus on
the emissions level
• minimising the
operational risk
through
diversification of
generating
capacities portfolio
• creation of new jobs
• decreasing the
electricity volume
required for coverage
of grid losses
• providing customers
with modern tools for
monitoring their
individual energy
consumption
Investments • construction
of the overburden
line at the
Bełchatów Lignite
Mine
Impact
Negative*:
• increasing the
pace
of exploitation
of non-renewable
deposits
Future years will witness intensive construction and assembly works. Commissioning of
the first unit is scheduled for Q2 2018, and of
the second unit - for Q1 2019. The investment
will allow satisfying the energy requirements
of more than 4 million households.
Another project is the construction of lignite
fired generating unit in Turów, commenced in
December 2014. The new unit shall replace
the decommissioned units, whereas technical
parameters of the new installation shall meet
the current environment protection requirements imposed by domestic law and EU
directives. The process of electricity and heat
production will also be more environmentfriendly – the generation technologies
utilised shall allow for reduction of CO2
emission levels, among others.
Gross electricity production [MWh]
60 821 788
58 322 447
Annual heat production [GJ]
20 573 799
18 453 372
2013
2014
Construction progress of new units at Opole and Turów power plants
commencement of construction
of two hard coal fired generating
units at the Opole Power Plant
• reduction of carbon dioxide
emissions by about 25%
construction of lignite fired
generating unit in Turów
• reduced CO2 emissions
• energy supply to about
1 million households
• energy supply to
4 million households
February 2014
The excavated spoil from the Bełchatów
Mine was used to form the 190 metres
high Kamieńsk Mountain.
Social involvement
• PGE Dystrybucja
Workplace
• PGE Górnictwo
i Energetyka
Konwencjonalna
• PGE Energia
Odnawialna
• PGE Energia Natury
• PGE Górnictwo
i Energetyka
Konwencjonalna
Customers
Studies by experts conclude that coal will
for a long time remain the key resource used
for energy production in Poland, in this way
ensuring the security of supply. For this
reason we are making numerous efforts
aimed at modernisation of currently operating generating units, as well as construction
of new generating capacities that shall meet
the highest environmental standards.
Companies
involved
Electricity produced by the new unit will be
sufficient to satisfy the needs of about
1 million households. The new unit will be
commissioned in Q3 2019. During 2014-2020 we shall spend about PLN 16 billion on
modernisation of existing generating units.
These funds will be spent on increasing their
installed capacities and efficiency, as well as
on reduction of emissions of sulphur oxides,
nitrogen oxides, and dust. The effects of our
efforts are also visible in the short term
perspective. Thanks to ongoing modernisation work, we were able to reduce energy
consumption by the production processes,
both for electricity and for heat.
Innovations
Meeting the European environmental
requirements is a big challenge to Poland’s
power sector. Over 44% of all its generating
capacities are in service since more than
30 years. Another 33% have a history of 20
years of energy generation. The average age
of generating units owned by the PGE Capital
Group is about 26 years, the youngest compared to other energy producers on the
Polish market.
In February 2014, construction of two hard
coal fired generating units was commenced at
the Opole Power Plant. Thanks to construction of highly efficient conventional units
generating electricity from domestic resources, Poland’s energy supply security will
be improved. The project will also have
a positive impact on the development of the
Opole-Silesia region. Apart from economic
advantages, the investment will allow for
reducing carbon dioxide emissions by about
25% in comparison with the emissions from
existing hard coal units.
In the planning process we take into account
our impact on the environment and minimise the scale of our influence on the surroundings. We always consult our plans and
new investments with the local communities, local authorities and non- governmental
organisations.
Impact of PGE’s key investments in the areas of mining,
generation and distribution
construction
December 2014
Q2 2018
Q1 2019
Q3 2019
construction – first unit
* Information about our efforts to minimise this impact is presented further down in this chapter
construction – second unit
25
Appendix
The total installed capacity of all
PGE Capital Group’s generating
assets was 12.55 GW in 2014.
Our Group
Stakeholder dialogue about investments
Dialogue is an integral part of our investment processes. For this purpose we use
various forms of communication, which we
match to particular groups of addressees.
We engage in the dialogue through meetings
and workshops, information campaigns and
educational activities provided over the
Internet.
In response to the needs of the local
communities, we have created the
http://www.blok5i6.pl website.
Visitors can download, among others,
the information brochure and study
the details of the investment in Opole.
The purpose-developed www.blok5i6.pl website features live progress
of construction of the new units
The cornerstone for the construction of units 5 and 6 in Opole was laid
on 3 November 2014.
In September 2014, we commenced the
construction of the 90 MW Lotnisko wind
farm, which is the biggest RES investment
project under the PGE Capital Group’s
Strategy. Apart from the Lotnisko wind farm,
by the end of 2015 another three wind farms
will be built by the PGE Capital Group:
• Resko II, with capacity of 76 MW
• Karwice, with capacity of 40 MW
• Kisielice II, with capacity of 12 MW.
Energy the natural way
We generate 12% of energy from renewable
sources in Poland and we wish to keep
expanding this line of our business. We have
commissioned two new wind farms – in
2013 the Resko I Wind Farm with 14 MW
capacity, and in 2014 the Wojciechowo Wind
Farm with capacity of 28 MW.
In addition the wind farms acquired in H2
2013 from two companies – the Danish
The PGE Capital Group also owns 33 hydroelectric power plants (29 run-of- river power
plants with total capacity of 97 MW and
4 pumped-storage power plants with
a total capacity of 1 507 MW).
We are also building new hydro facilities.
In 2014 we have commissioned
a hydroelectric power plant with capacity
of 3.2 MW in Oława.
Our 33 hydroelectric power plants
have a total capacity of 1 604 MW.
27
Appendix
DONG Energy: Karnice and Jagniątkowo wind
farms and Spanish Iberdrola: Galicja,
Malbork and Kisielice wind farms, have
increased the capacity of our wind farms
by 131 MW.
Social involvement
Our tasks as the investor include performing
site and environmental surveys, selecting
the location for the nuclear power plant,
selecting the supplier of the reactor technology, developing the technical design and
obtaining required permits and administrative decisions. Realisation of the Polish
Nuclear Power Programme at its current
stage means that we also have to develop,
in collaboration with Polish scientific and
research centres, the programme of
development of staff and competences
in nuclear power. Implementation of the
programme will involve not only construction
of nuclear power plants, but will also provide
a stimulus for economic and social development of the region. In January 2014, PGE EJ 1
has signed a collaboration agreement with
the local governments of Pomeranian District
and Pomeranian communes where the
power plant might be built. At two locations,
“Choczewo” and “Żarnowiec”, the site and
environmental surveys are currently being
performed, which will lead to selection of
the final location of the first Polish nuclear
power plant. The surveys are performed by
PGE EJ 1 with support of PGE Capital Group
and in collaboration with, among others,
Polish subcontractors.
Workplace
In January 2009, pursuant to the resolution
of the Council of Ministers, PGE Polska
Grupa Energetyczna was designated as the
leader in the preparation and realisation of
the Polish Nuclear Power Programme.
To this end, the special purpose vehicle
PGE EJ 1 has been established, which
implements the stages of preparations
for the investment, prescribed in the
Programme.
Wind energy is produced in our 10 power plants located throughout Poland.
Customers
Electricity from nuclear power
Innovations
Educational activities undertaken by PGE EJ1
are another example of how we engage in
the dialogue. They are aimed at spreading
knowledge about nuclear power and
dispelling the myths related to this type of
energy.
For more information on this topic
p. 68
see the chapter Close to local communities
on page 68.
Our Group
In line with the PGE Capital Group’s business
strategy for 2014-2020, PGE Dystrybucja is
planning to earmark close to PLN 12 billion
for investments in power infrastructure, 18%
of which is to be spent on construction or
modernisation of medium voltage networks,
and 27% on connecting new customers.
In 2014 we have adopted the Environmental
Protection Policy of the PGE Capital Group.
We have also introduced the Integrated
Management System Model at PGE GiEK
that, among others, includes the Environmental Management System compliant with
PN-EN ISO 14001 standard.
Besides growth oriented activities, our key
objective is to reduce the SAIDI.
Environmental Management Systems were
already in operation at:
• Bełchatów Lignite Mine,
• Bełchatów Power Plant,
• Turów Power Plant,
• Opole Power Plant,
• Dolna Odra Power Plant Complex,
• Bydgoszcz CHP Complex,
• Lublin Wrotków CHP,
• Gorzów CHP.
In 2013-2014, PGE Dystrybucja has spent
over PLN 2.8 billion on extension and
modernisation of power lines and substations as well as on implementation of state-of-the-art solutions.
These were the biggest investment expenditures in company’s history. The realised
investments are contributing to improvement of quality parameters of energy supply
and reduction of the network operation
costs.
We strive to assure reliability and continuity of supply to our customers.
An example of project aimed at reduction of
the SAIDI is the investment and modernisation programme by PGE Dystrybucja Warsaw
Branch, commenced in 2013. Its implementation over 2013-2016 provides for
numerous investments in the power
infrastructure valued at PLN 244 million.
This programme is extremely important
to us. This Branch serves an area of
18 299 km2 (5.85% of the territory of
Poland), supplying electricity to 48 cities
and 148 communes in the Masovia District.
220kV
2014
21
21
extra-high voltage lines (220kV)
110kV
2013
2014
10 058 10 078
61 292 160
Among others, we are now centrally managing the environment related issues at all
company branches. This documentation is
regularly updated during annual reviews.
In addition, in 2014 at the Dolna Odra
Power Plant Complex the EMAS PI:2999
system was again positively validated.
The branches of PGE GiEK are also running
laboratories accredited by the Polish
Accreditation Centre for quality management
system and, among others for methods of
testing coal, slag and ash in conformance
73 097
58 664 934
Allocations of emissions allowances
[in tonnes of CO2]
62 996
SOx
32 673 070
102 646
30 021 460
Coverage of emissions with free
emissions allowances [in %]
2013
The unified Environmental Management
System is designed to streamline the documentation and improve the effectiveness of
environment protection management.
NOx
99 701
Suspended particulate matter
53%
3 453
51%
2 973
2014
with the PN-EN ISO/IEC 17025:2005
standard. These laboratories perform testing
for purposes of emissions trading, among
others.
In recent years, the power plants
of PGE Capital Group have
already reduced:
Reducing our impact
As a result of the measures taken under the
PGE Capital Group Strategy for 2014-2020,
we shall reduce the CO2 emissions related to
electricity generation by our Group with,
among others, the planned investments in
diversification of the fuel mix and
commissioning new highly efficient
generating units.
S
O
2
emissions
by 80%
N
O
x
high voltage lines (110kV)
1-30kV
2013
2014
108 575 109 022
medium voltage lines (1-30kV)
2013
Social involvement
emissions
by 40%
2014
dust emissions
231 094 232 598
low voltage lines with service connections
Workplace
2013
Emissions [in tones of CO2]
Weight of key atmospheric
emissions [in tonnes]:
Customers
Length of the overhead and cable lines by voltage [in km]
Direct greenhouse
gases emissions
Innovations
Managing our environmental
impact
A-Z
Security and comfort
of our electricity customers
by 97%
Lignite is our primary fuel for electricity generation.
29
Appendix
Our Group
In June 2014, a new nitrogen oxides
emissions reduction installation was
commissioned at the Opole Power Plant,
allowing us to achieve NOx emissions levels
below 200 mg/Nm3 (in line with the IED
Directive).
Another investment aimed at reduction of
the sulphur dioxide emissions is the construction of wet flue gas desulphurisation
system at the Turów Power Plant, commenced in July 2014. This technology allows
reducing the SO2 emissions below
200 mg/Nm3 of flue gases, as well as
reducing dust emissions to the atmosphere.
The system is to be commissioned
in December 2015.
Monitoring our environmental impact
An integral part of our investments is the
process of analysing the surroundings and
natural environment, and its results will
allow us to plan appropriate rehabilitation
Forest full of energy
of sites after completing investments.
Since more than a dozen years, the
Bełchatów Power Plant is monitoring the
forests in the region on which it has an
impact. A study performed as part of the
generating units’ modernisation project has
shown that our operations have a marginal
impact on biodiversity of the terrains
surrounding the power plant, and the
planned installations will even further
reduce this impact on the existing flora and
fauna.
The “Forest full of energy” project is an
in-house idea by PGE Dystrybucja company,
implemented in collaboration with the
Regional State Forest Directorates.
The initiative was realised at 7 locations,
near Łódź and Zamość, as an environmental
compensation for cutting down trees in
electric grid corridors. In total about 700
persons took place in the event and planted
more than 40 thousand pine, spruce and
oak saplings.
The research team performing the study at
Turów Power Plant came to similar conclusions.
Preserving biodiversity
Basic
rehabilitation stage
• introduction of herbaceous vegetation
• planting trees (10-14 thousand
saplings per 1 hectare of land),
• plant care
Land reclamation plans in the vicinity of Bełchatów
Water rehabilitation
SZCZERCÓW FIELD
BEŁCHATÓW FIELD
Forest rehabilitation
Inner spoil
bank of
Bełchatów Field
In 2049 two lakes will be formed with the following capacities:
• about 1.5 billion m3 – Bełchatów
• about 1.25 billion m3 – Szczerców
Outer spoil bank
of Bełchatów Field
Kamieńsk Mountain
Sports and Recreation
Centre
It is a pleasure to see these young people
trying to note the exact locations of the
places they can come back to in some years
time with their families, proudly showing
them “their forest”.
Bożena Matuszczak-Królak
Communications Specialist
PGE Dystrybucja S.A., Łódź-Miasto Branch
We also use special markings on the tips of
wind turbine rotor blades, making the
potential obstacle more noticeable.
The Kamieńsk Mountain now is
a full-fledged ski resort in central Poland.
31
Appendix
PGE Energia Odnawialna is monitoring birds
and bats on its wind farms with the aim of
determining the actual impact of wind
turbine operation on these animals.
What I enjoy most is when the teenagers
taking part in the planting speak of the trees
they have just planted as “their trees”.
Social involvement
Outer spoil
bank of
Szczerców Field
Sports and forest rehabilitation
An example of our commitment to
preserve biodiversity is the project by
PGE Dystrybucja aimed at protection of
white stork species. The company is
installing special metal structures on its
power lines that elevate the bird nests
above the power conductors. So far over
21 thousand such structures were put in
place. Our experience shows this to be
effective – in more than 90% of cases the
birds build nests on the platforms.
“Forest full of energy” is great fun to me
personally. These are real, very tangible
activities, which support development of the
natural environment around us. They build
a positive image of our company in local
communities, especially among the younger
generations.
Workplace
• shaping the spoil bank,
• construction of system of roads and
ramps ensuring communication with
the adjacent areas,
• construction of surface drainage
systems;
• development of the design and cost
estimates of rehabilitation
Advanced
rehabilitation stage
Customers
Preparatory
stage
We also take measures to protect birds from
electrocution. We build insulated overhead
lines and special bird nest platforms on
electric poles.
We are gradually consistently rehabilitating
all post-mining land of the Bełchatów Lignite
Mine. So far we we have planted 20 million
trees and shrubs of more than 100 species.
We have created a network of watercourses
exceeding 200 km in length and 150 sedimentation and retention reservoirs. Another
example is the Kamieńsk Mountain, which
has been heaped up from 1.4 billion m3 of
overburden from the opencast in Bełchatów
Lignite Mine. After completion of rehabilitation work and afforestation, this man-made
hill today is an attractive all-year-round
active leisure site for the local community.
The reservoirs on the Widawka River –
Wawrzkowizna and Słok lakes – are water
sources for the Lignite Mine in Bełchatów,
and at the same time an ideal place for
sailors and anglers. After the end of production at the Bełchatów Mine two new lakes
will be formed.
Innovations
Every year our forest planting initiatives attract also pupils and scouts.
Stages of rehabilitation of post-mining land:
Further investments in low-emission technologies, including renewable sources, after
2020 will be to a significant extent driven
by the new EU climate policy framework
requiring the Member States to meet an
overall target of 40 % reduction of emissions
by 2030 (compared to 1990).
Our Group
innowacje
Innovations
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Appendix
Our Group
We are constantly looking for new development directions and business
opportunities. We seek innovative ideas inside our organisation, but also
in collaboration with external partners. We have concluded an agreement
with the National Centre for Research and Development on collaboration
in R&D projects.
35
Appendix
Changing environment requires us to keep developing and looking for new solutions.
Social involvement
Workplace
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commencing with 2015,
at the same time benefiting from
the Polish and EU support funds.
Customers
Key figures:
Innovations
• taking into account and communicating innovative and intelligent solutions, including technology
solutions, in all dimensions of PGE Capital Group’s business and CSR activities.
• establishing “innovation development partnerships” – collaboration with higher education
institutions and other external entities.
• conducting information campaigns on opportunities for collaboration with PGE Group in the R&D.
• influencing the directions and development of research and scientific communities in Poland through
indicating the expected business needs and technology areas for which funding will be planned in
future (e.g. CO2 reduction research).
Our Group
Strategic approach
to innovativeness
Innovativeness is the focal point of the PGE
Capital Group Strategy for 2014-2020, which
provides for accomplishment of specific
tasks in four areas: generation, distribution
of energy, improvement of effectiveness,
and identification and accomplishment
of new development initiatives.
We have undertaken numerous activities
aimed at enhancing the innovativeness of
the entire organisation and preparing it to
successfully obtain money for research and
Also, the Committee for Development of
Business and Innovation in PGE Capital
Group was established, whose main task
is to support the decision-making process,
in particular in the area of selection and
allocation of funds for research and
development initiatives.
We are aware that with business reality changing so fast, investments in innovations are a condition
for maintaining competitive advantage. In our strategy we have set goals focused on innovativeness.
In order to accomplish them, we engage in the process of creative approach towards the challenges
we face not only our employees and renowned scientific institutions, but also other businesses.
development activities from the support
funds. The starting point was the implementation of the Bylaws on Development
of Business and Innovations in PGE Capital
Group, which constitute the basis for
initiating and managing research and
development projects in the entire Group.
This document specifies the principles for
PGE Group’s uniform approach towards
identification, selection and execution
of R&D projects.
We have also defined the Strategic Areas of
Research and Development & New Business
(SARD&NB). We intend to conduct research
and development and innovative projects
related to e.g.: providing new products or
services. The SARD&NB result from the major
challenges faced by the Group and have
been identified for each element of our
value chain indicated in the Strategy for
the 2014–2020.
Generation
Optimisation of the
mining process
Carbon capture
and utilisation (CCU)
Raw material treatment
(Improving the quality
parameters of fuels)
Reduction of emissions
(NOx, SOx, Hg, etc.),
Distribution
Supply
Solar energy**
Smart Grid
Wind energy
Smart Meters***
Customer
information
management
(Big Data)
Customers
Mining
Renewable
energy
Innovations
The SARD&NB set out the functional areas of the PGE Capital Group
that are most significant due to strategic goals, wherein the R&D&I projects will be conducted
L
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INNOVATION
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as well as optimal
sales and customer
service processes
Energy storage
Smart Facility
Improvement of
generation efficiency
E-mobility
Fuel gasification
Demand management
Cogeneration*
Nuclear energy***
SARD
New Business
A-Z
37
Appendix
*
Cogeneration within the New Business areas understood as “Micro-cogeneration”
** Solar energy within the New Business areas understood as “Prosumer photovoltaics”
*** Areas additionally highlighted as strategic from the point of view of the development of PGE Capital Group, in which the Group plans
to carry out R&D activities
Social involvement
T
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Workplace
Actively pursuing
identification and
on value creation
Our Group
Innovations at PGE
Together means better and more
effectively
Employees
(implementation of innovations on the basis
of ideas of employees, innovator’s handbook)
The potential lies in research programmes
The PGE Capital Group, within the framework
of the consortium led by the Polish
Electricity Association, has prepared
and submitted to the National Centre for
Research and Development a feasibility
study for the Power Sector Research
Programme (PSRP).
On 7 July 2014 we have signed another
agreement with the Rzeszów
University of Technology.
Innovations
at PGE
Open innovations
Mercury Programme for PGE GiEK
The programme involving full range of
activities for reduction of mercury emissions
to the atmosphere consists of three
packages: determination of mercury levels
in coal, lignite and other combusted fuels,
performance of mercury balancing tests in
the combustion process and attempts to
remove mercury by dosing chemical
preparations. The first two packages have
been already accomplished. Activities
within the third stage are a consequence of
the results obtained in the second package
and are aimed at development of methods
of reducing the mercury emissions, which
are effective in ecological and economical
terms. In order to achieve the desired
effects it is necessary to conduct trials and
tests on an actual site, as well as
to possibly implement their results
in the business operations.
The third stage is conducted in
collaboration with Łódź University of
Technology. The project has been co-funded
by the National Centre for Research and
Development and is conducted within the
framework of the Innovative Economy
Operational Programme. Its expected
completion date is 30 September 2015.
(obtaining ideas through
a form available
on the website)
Cooperation with higher educational institutions
(joint projects)
Examples of already accomplished joint
projects include, among others, the
innovative system for monitoring and control
of suspension systems of the power boiler
elements at the Turów Power Plant –
an effect of cooperation with Wrocław
University of Technology in the INNOTECH
programme.
supervising the operation to gain the
necessary knowledge about the condition of
the boiler. This makes it possible to take
decisions about the scope of overhaul and
maintenance works while the equipment is
still in operation. Such a system has never
been used in the Polish power industry on
such a big scale.
This system implemented at the Turów
Power Plant enables the engineer
PGE, using the synergy between the
business and the academic world, has also
participated in the “University of Łódź for
Employers” programme, gaining access to
research conducted by the university’s
employees for businesses and participating
in joint activities with scientific staff.
The university appreciated these activities
and awarded the company with the “Partner
of Innovative Education of the University of
Łódź" certificate.
39
Appendix
Another example of our involvement in
cross-sector collaboration for innovativeness
is the participation of PGE GiEK in the
Support for
research
and development
projects
(feasibility study for the Power
Sector Research Programme,
scientific and research
cooperation)
Social involvement
Furthermore, in 2014 PGE concluded with
the National Centre for Research and
Development a letter of intent concerning
collaboration in supporting
commercialisation of scientific research or
development work for the power industry.
Our collaboration with the National Centre
for Research and Development is aimed at
developing and implementing innovative
technologies, materials, products or services
in the power industry, and ultimately
increasing the competitiveness of the PGE
Capital Group as a significant player on the
Polish and the European markets.
We know how huge the potential of
academic staff and students is, which is why
we establish pro-development partnerships
with higher education institutions across the
country. We collaborate with, among others,
the technical universities in Łódź, Warsaw,
Wrocław, Gdańsk and Opole, the AGH
Cooperation within
the industry
Workplace
The expected launch date for the Programme
is H2 2015. It still requires agreement of its
final thematic scope and budget with the
National Centre for Research and
Development.
Synergy of two worlds – the business
and the academic institutions
University of Science and Technology in
Kraków and the University of Łódź. In 2014,
the group of higher education institutions
with which we collaborate was joined by,
among others, Rzeszów University of
Technology, West Pomeranian University of
Technology and the Maritime University of
Szczecin. We are planning collaboration in
the domains of technological aspects of the
generation process and best management
practices in energy utilities.
Customers
• conducting projects actually responding
to the needs of the power sector
in Poland;
• orienting the research communities on
work on challenges identified by the
industry;
• taking advantage of research potential
and industrial and scientific collaboration
with large and small companies;
• facilitating commercialisation of products
that emerge from the PSRP.
scientific and research consortium conducting the research project “Designing
Oxygen Combustion Technology for
Pulverised-Fuel Boilers and Fluidised Bed
Boilers Integrated with a CO2 Capture
System” within the framework of the
“Advanced Techniques of Energy
Generation” programme financed by the
National Centre for Research and Development. Project partners include power
industry companies, universities and
scientific and research institutes.
The main goal of the programme is to
indicate the directions of development
of clean coal technologies.
Innovations
The assumptions of the Power Sector
Research Programme are:
Since several years we have been the Partner of Innovation Forum in Rzeszów.
During the event we are presenting, among others, the PGE Interactive Energy Laboratory.
In order to increase the effectiveness of the
research and development and innovative
projects, we collaborate with external
domestic and foreign partners, whose
knowledge and experience complement the
competences of the PGE Capital Group.
Our Group
Improvements and ideas by
employees
A pilot implementation of the new principles
at the Rzeszów CHP, the Turów Power Plant
and the Bełchatów Lignite Mine branches
was conducted from 1 July 2012 to 30 June
2013. On basis of experience gained, we
developed and implemented “The Bylaws
on processing innovative improvement ideas
at PGE Górnictwo i Energetyka
Konwencjonalna SA”.
Laboratories Department
PGE GiEK SA, Turów Power Plant Branch
Shift Foreman
Electrical Department of Bełchatów Field PGE GiEK SA,
Bełchatów Lignite Mine Branch
Every year, several dozens of innovative
ideas are registered at the PGE Capital
Group, and considerable number of them
are implemented in various areas of
company operations.
2
if your idea is consistent with
any of the innovation areas
on our list
Tell us
about your idea – fill in
the Innovation Submission Form
Iwona Maciejewska
Specialist for Maintenance and Improvement
of the Laboratory Management System Laboratories Department
PGE GiEK SA ,Turów Power Plant Branch
Rafał Furczyński
Katarzyna Siwka
Shift Foreman
Chemical Specialist
Electrical Department of Bełchatów Field PGE GiEK SA
Laboratories Department PGE GiEK S.A.,
Bełchatów Lignite Mine Branch
Turów Power Plant Branch
Apart from looking for innovative ideas
inside our organisation, we are also open to
the creativity and inventiveness of our
external partners. We believe that such
collaboration can be profitable for both
parties.
To this end, in 2014 we created a dedicated
website w
w
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, through which anyone can submit
their innovative ideas.
3
Wait
for us to contact you
The submitted ideas should be consistent with the PGE Capital Group’s strategy,
which means they should increase the effectiveness of activities
undertaken by us within the entire value chain.
41
Appendix
The Innovator’s Handbook
is a compendium of subject
matter knowledge and a guide
on how to submit ideas
Check
Jolanta Kilijańska
Senior Chemical Laboratory Master
Łukasz Gągała
1
Social involvement
We were very proud that our project was
distinguished and acknowledged with 1st
place. But the biggest satisfaction comes
when our solution helps everyone in their
everyday work.
All the time we must keep learning, developing and following the latest trends in both
chemical analytics and in changing legal
regulations. Every year we implement new
research methods at the department, mainly
based on Polish standards or solutions
provided by scientific institutes.
How to become an innovator in three simple steps
Workplace
While developing our solution we wished to
demonstrate that such minor improvements
may contribute to a reduction of operating
costs and improvement of occupational
health and safety conditions.
We encourage everyone to submit their innovative ideas through a dedicated tab
on our website - www.gkpge.pl
Customers
Furthermore, participation in this project
allowed us to implement the idea, which had
been on our minds for a long time.
It also improved our self-confidence and
convinced us that we have done the right
thing. Taking part in the 3rd edition of the
Innovation Ranking was one of the
opportunities to realise our ideas. All these
activities help us and our colleagues in our
everyday work.
To keep developing, teams have to share
ideas. Our project was a compilation of
knowledge, experience and creativity.
Taking the 1st place gave us satisfaction with
a well-done job. It is also a form of recognition of the work of the entire team – all
employees of the Laboratories Department.
We work in the technical department where
the source data are generated, which then
are used and processed by other
departments.
Thanks to many years of experience and to
technical expertise, as well as implementation of the laboratory management system,
we can offer reliable, useful and thorough
testing compliant with international
standards.
Innovations
The best chemical engineers are in Turów
“Development of new research method for
determination of sulphur content in heavy
fuel oil (Mazut)” is the title of the most
highly ranked improvement in the third
edition of the ranking at the Turów Power
Plant. The authors of the improvement are:
Jolanta Kilijańska, Katarzyna Siwka and
Iwona Maciejewska from the chemical
laboratory. This project has contributed to
reduction of costs related to the purchase of
new measurement equipment and enables
performance of useful and reliable tests for
other companies of the Group.
The project we have implemented improved
efficiency of our work and has contributed to
improvement of the occupational health and
safety conditions during operation of
electrical substations.
To allow all employees to quickly and easily
grasp the basic key information about
innovativeness, an Innovator’s Handbook
was developed.
It presents in a nutshell information on how
to distinguish between improvement and
optimisation innovations, how and where
to submit an idea and how the creators of
innovations are rewarded.
Some of the ideas of our
employees:
Improvement at the Bełchatów Mine
Implementation of the project developed
by Łukasz Gągała and Rafał Furczyński
“Controlling the charging of the Main WM
6 kV Circuit Breaker in Bay No. 1 of Electrical
Switchboard at the Sdn Drive Control
Substation” resulted in, among others,
reduction of emergency outages at the mine
and simplified operation of the substation.
Anyone can be an innovator!
At the PGE Capital Group we implement
numerous internal projects that are
designed to optimise and improve activities
of the individual companies as well as of the
Group as a whole. In 2012, in order to
establish coherent principles governing
innovativeness, we developed at PGE GiEK
the “Methodology for Innovativeness
Management”.
Our Group
Workplace
C
O
M
M
U
N
I
C
A
T
I
O
N
S
Social involvement
O
P
E
N
N
E
S
S
S
A
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I
S
F
A
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T
I
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Innovations klientCustomers
Q
U
A
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I
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Y
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e
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t
i
o
n
s
[
Appendix
Our Group
We are always committed to safety and standards of collaboration,
proactively meeting the changing customer needs. PGE’s diversified offer
is tailored to fit the individual needs of end users.
M
o
r
e
t
h
a
n
5
.
1
m
i
l
l
i
o
n
–
is the number of c
u
s
t
o
m
e
r
s
we were serving in 2014.
5
0
%
– is the value by which we
plan to r
e
d
u
c
e
t
h
e
S
A
I
D
I
by 2020.
Our experienced employees are ready to assist with any and all customer enquiries.
45
Appendix
Social involvement
2
8
1
2
9
0
k
m
– is the l
e
n
g
t
h
o
f
d
i
s
t
r
i
b
u
t
i
o
n
l
i
n
e
s
(excluding service connection lines)
operated by PGE Dystrybucja; they span
39% of the territory of Poland.
Workplace
Key figures:
Customers
• using objective criteria in customer satisfaction surveys and customer service and communications
ratings;
• establishing transparency standards for agreements and relations with customers, ensuring
the clarity of messages and conveying understandable information;
• setting up a coalition of power industry companies of the Polish market for promotion of fair practices
of the electricity market with respect to consumers;
• educating on the topic of: “How is electricity produced?”
Innovations
Our Group
Responsible supplier
PGE’s main stakeholder groups include electricity customers, heat customers, and Exatel’s customers.
Increasing the quality of customer service is one of the pillars of our business strategy. To understand
our customers’ needs better, we conduct regular satisfaction surveys and use diversified communication
channels. This helps us to continuously improve service standards and build up positive relations
with customers.
Distribution of electricity consists of
transporting electricity by means of high,
medium and low voltage electrical power
networks and equipment to its end user
customerss. This is the domain of the
Distribution System Operators (DSOs).
Our priority is the security and continuity
of the services we provide. By 2020 we wish
to considerably reduce the SAIDI, that is the
average total duration of electricity supply
interruptions expressed in minutes, which
can be expected by a user on a yearly basis.
Innovations
In accordance with the assumptions of the
PGE business strategy, we expect
to reduce it to 265 minutes, that is by 50%
compared to the level achieved in 2013.
L
e
a
d
i
n
g
e
l
e
c
t
r
i
c
i
t
y
p
r
o
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c
e
r
i
n
P
o
l
a
n
d
G
r
o
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p
a
c
t
i
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d
e
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o
p
i
n
g
INNOVATION
n
e
w
b
u
s
i
n
e
s
s
a
r
e
a
s
P
r
e
f
e
r
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e
d
a
n
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i
a
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l
e
e
n
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r
g
y
s
u
p
p
l
i
e
r
Unbundled electricity distribution
and supply
Who are our customers?
PGE provides services to individual and
institutional customers. The structure of
electricity sales follows the unbundling
principle, which assumes separation of the
distribution activities from electricity supply
activities.
Distribution
System Operator
Social involvement
T
h
e
m
o
s
t
e
f
f
e
c
t
i
v
e
e
n
e
r
g
y
g
r
o
u
p
i
n
P
o
l
a
n
d
as well as optimal
sales and customer
service processes
We provide our customers with the opportunity to contact us at any time,
among others through the PGE Contact Centre.
Workplace
Actively pursuing
identification and
on value creation
We continuously extend our distribution
network, in this way enhancing our leading
position on the Polish energy market.
Moreover, we enrich our product offering,
also on new markets beyond the area of
distribution activity.
Customers
Energy distribution
at the PGE Group lies within the
competence of PGE Dystrybucja,
which operates in an
area of
122.8 thousand km2
PGE Dystrybucja
Energy supply at the PGE Group
is the competence
of PGE Obrót
Energy supplier
47
Appendix
PGE Obrót
Our Group
Examples of customers of A, B, C and G tariffs
Small and medium
enterprises
and institutions
(low voltage - LV),
such as:
Households
Tariff group
regardless of the
voltage level
A
B
C
G
R
• steelworks
• mines
• shipyards
• large factories
• recreational facilities
• shopping malls
• hospitals
• industrial customers
• shops,
service outlets
• farms
• households
• housing
cooperatives
Supply of electricity within the territory of
the entire country is the object of activities
of PGE Obrót. PGE Capital Group serves more
than 5 million households, businesses and
local government institutions.
Tariffs
2013
2014
A tariff group
83
86
B tariff group
10 374
10 626
C+R tariff group
501 098
496 054
G tariff group
4 682 166
4 718 887
TOTAL
5 193 721
5 225 653
Supply Segment
Number of customers by take-off points
Tariffs
2013
Distribution segment
Supply segment
5 225 653
5 143 643
PGE GiEK customers (heat users) in 2014*
2014
A tariff group
109
104
B tariff group
10 807
11 648
C+R tariff group
493 503
479 655
G tariff group
4 656 615
4 652 236
TOTAL
5 161 034
5 143 643
2014
Companies**
933
Private customers
169
* Due to lack of a system that would allow counting the customer accounts, PGE GiEK
does not have the data for 2013
** Companies – housing cooperatives and associations, schools, offices, etc. (all entities
except for individual customers).
49
Appendix
Distribution Segment
Number of customers by take-off points
Social involvement
The generating companies of PGE Górnictwo
i Energetyka Konwencjonalna, apart from
electricity also produce heat, which is
bought by business customers – mainly
utilities dealing in distribution of heat on
local energy markets.
PGE customers in 2014
Workplace
Distribution of electricity to end users lies
within the competence of eight branches of
PGE Dystrybucja located in Białystok, Lublin,
Łódź (Łódź-Miasto Branch and Łódź-Teren
Branch), Rzeszów, Skarżysko-Kamienna,
Zamość and Warsaw.
Customers
Continuity of energy supplies is assured by about 5000 employees of PGE Dystrybucja.
Innovations
Large and medium
enterprises
(medium voltage - MV),
such as:
Large enterprises
(high voltage - HV),
such as:
Our Group
How we communicate with our customers:
self-service system)
Customer Service Centres
www.gkpge.pl website
www.pge-obrot.pl website
information leaflets
a mobile Customer Service Centre
at public events
Selected campaigns conducted
during 2013-2014
“We make electricity, mountains,
lakes and forests”
“We provide for the electricity”
“We provide the electricity for winter”
“See how not to fall pray to fraudulent
energy suppliers”
Out of concern for the needs of institutional
customers, a limited PGE Eco Energy offering
has been created. The PGE Obrót company
addressed it to everyone who cares for the
natural environment. Electricity provided
under this offer comes in 100% from
renewable energy sources and is generated
in PGE’s hydroelectric and wind power
plants.
Employees of PGE Dystrybucja responsible
for new connections, development of the
network, and distribution services along
with employees of the Central Power
Dispatch, including employees manning the
The results of these initiatives were positive,
as proven, among others, by the “Customer
Friendly Company” emblem that we were
awarded once again as a result of high ranks
we were given in an independent opinion
poll conducted among our individual and
corporate customers.
The “Ambassador of Quality” programme has been in operation for two years now.
It is very appreciated by our customers.
51
Appendix
Eco Energy – an innovative approach to the
use of RES
The “Klient plus” project has been developed on basis of feedback from customer
surveys and a review of recorded telephone
conversations between customers and the
operators manning the 991 emergency
number. A team composed of several
dozens of experts from all branches of PGE
Dystrybucja has reviewed such areas as:
assisting newly-connecting and distribution
customers, assisting customers during
unplanned and planned outages, technical
support to customers provided by meter
readers and technicians, handling customer
complaints, building relations with local
authorities, customer communications
through the media and the website.
As a result of this work, solutions have been
introduced to increase the effectiveness of
customer communications and the level
customer satisfaction with PGE.
The main job of the Ambassadors of Quality
is to help in determining the type
of customer’s issue and in filling in
the documents, as well assistance to the
handicapped and senior citizens. The
project was implemented at the twelve
biggest customer service centres.
Social involvement
“We make electricity from the beginning
to the Christmas tree”
Our companies offer customers a broad
range of products and services related to
generation, distribution and supply of
electricity. We also produce and supply
system heat to our customers. In turn, Exatel
offers solutions related to management of
data transmission networks and security of
IT infrastructures.
Our company’s priority is to assure highest
standards of continuity and reliability of
supply. As a part of its duties of a Distribution System Operator, PGE Dystrybucja
operates a round-the-clock emergency
number, offering comprehensive assistance
concerning energy supply issues.
Thanks to collaboration between companies
operating in two areas of activities, we were
able to address the expectations of users of
our services in a comprehensive way, among
others through reduction of customer service duration at local centres and facilitation
of contact with PGE by means of other communications channels. Another important
result of this work was the unification of the
service quality standards and simplification
of forms filled in by customers at our
centres. All these measures are intended to
enhance the effectiveness of our customer
service and increase the satisfaction of our
customers.
On 1 July 2013 we have commenced
implementing the Ambassador of Quality
project at the Customer Service Centres.
This service, innovative in the power industry, is our response to customer expectations and needs concerning standards
of service, and in particular shortening
the customer enquiry processing time.
Workplace
“We make electricity from
the beginning to the end”
What we offer our customers
“Klient Plus” project at PGE Distribution
In 2014, PGE Obrót and PGE Dystrybucja
conducted the “ProKlient” project, which
had been designed to improve the customer
service processes. Within the project both
companies carried out analyses of their
existing service processes and subsequently
worked out suggestions on how to optimise
them.
PGE Obrót is also working on acquiring
new and retaining its existing customers.
One of such initiatives was the “Autumn
2014 Offering to Businesses” addressed
to small and medium sized enterprises.
Customers
We also reach customers through
wide-reaching marketing campaigns
We strive to assure top-notch customer
service. We make every effort to provide
clear and comprehensive information about
our offerings. To this end, the PGE companies have developed programmes for individual groups of customers.
“ProKlient” project at PGE Obrót
and PGE Dystrybucja
Looking after customers at PGE Obrót
Innovations
information attached
to electricity bills
social media
Customer at the focus
of attention
991 emergency contact number, have been
trained in customer service. Furthermore,
we have developed guidelines for
determination of the time limits for
individual stages of the new connections
process.
eBOK (web-based customer
PGE Contact Center
Customers who choose to buy the Eco
Energy receive the guarantee of a fixed price
until the end of 2016. Moreover, a customer
choosing this service receives a special
certificate confirming his care for the natural
environment. The Eco Energy product has
been honoured by the “Manager” magazine
with the Manager Award.
Our Group
HappyOrNot at PGE Obrót
We are present in social media
Justyna Waltoś
The Ambassador of Quality in the PGE Obrót
Customer Service Centre
PGE Contact Centre
One of the crucial needs expressed by
customers is to be able to quickly handle
formalities by means of a mobile phone or
mobile devices.
Our priority is to develop modern solutions
facilitating communications between
the customers and our company, that is why
in 2014, as a part of standardisation and
improvement of customer service quality,
PGE Obrót launched a single telephone
number to the call centre – the PGE Contact
Centre.
By dialling 422 222 222, customers can
handle any formalities, among others, they
may enter into an agreement, modify their
data, as well as learn more about their
accounts with us or about payment
methods. Additionally, during the call
customers can check their balance, buy
energy or provide the meter reading.
Statistics gathered by us suggest that there
is a growing tendency among PGE
customers to handle their enquiries by
phone (every day we answer about 7 to 10
thousand calls). The popularity of this
contact channel is also indicated in
customer surveys.
The satisfaction survey taken after
contacting the Customer Service Centre or
the Contact Centre proves that about 90% of
our customers are satisfied with the quality
of service and with the fact that their
enquiries are resolved during a single call.
The product offering is prepared on basis of
information received from key account
managers, obtained from market surveys, as
well as in collaboration with other domestic
and foreign operators. The results of service
performance monitoring, as well as analyses
of faults and complaints allow us to learn
the exact expectations of our customers.
Additionally, once in a year the company
organises meetings with groups of
stakeholders, among others, with foreign
operators, the financial sector, public
administration, energy sector and
corporations, thanks to which it is able to
establish best standards of cooperation.
The opinion of our customers is of key importance to us, so we carry out regular surveys
of their satisfaction.
Data security – Exatel’s priority in the
e-economy era
DDoS ( Distributed Denial of Service) attacks
on IT systems constitute one of key problems of modern economy. Every year the
number of such attacks increases. More and
more companies and institutions operating
on the Polish market suffer enormous
financial losses on that account. In response
Exatel has created a programme protecting
against DDoS attacks, which is designed to
protect the connections and customer’s
network against the effects of severe denial
of service attacks. This solution provides for
transparency of network through combining
packet capture with the NetFLow technology,
allowing fast detection of threats.
Additionally, the company offers its institutional customers 20 types of IT security
audits and penetration tests. These services
are complementary to traditional hardware
and software based security solutions
in IT infrastructure.
Information Security
Management System at Exatel
is compliant with ISO 27001
standard
Since it’s implementation in 2010, the
company operates the Information Security
Management System (ISMS) compliant with
ISO 27001:2005 standard. The standard
specifies all the requirements related to
planning, implementation, operation,
monitoring, checking, maintenance and
improvement of an ISMS.
ISO 27001 covers physical, personal, ICT
and legal security. Every year the company
carries out analyses of risk in this area and
commissions security audits – both internal
and external. They constitute the starting
point for planning of appropriate preventive
and audit measures intended to minimise
risks to the organisation.
53
Appendix
Google Plus
Exatel provides telecommunications services
to corporate customers – both business
customers and public administration
institutions. The services offered are high
quality, modern and secure. They are
covered by Service Level Agreements (SLA).
Network parameters are being measured on
an ongoing basis, which enables determining the service availability and connection
occupancy indicators. Every customer has
two key account managers assigned – a
commercial and a technical one, who make
sure that the services are fine-tuned to
his/her expectations and needs. Each
service has its respective product manager –
responsible for identification of customer’s
needs, through development of the concept,
to implementation of best suitable solution
and monitoring its operation.
Social involvement
We also take care of vulnerable customers.
To those who are not able to pay their bills
on time, we offer the payment to be split into
instalments. Proceedings in such cases are
governed by the Receivables Management
Procedure. It is also possible to install a
prepayment service meter, which operates
similarly to prepaid mobile phones. Such a
meter enables a customer to purchase
certain amount of energy for an amount of
credit of his choosing.
Top quality of services by Exatel
Workplace
For me it is crucial that a customer does not
feel lost in my office and is attended to in the
best possible manner. The Ambassador of
Quality is at the same time the ambassador
of the company and the lens through which
the customer views the entire PGE Group.
YouTube
Customers
Customers coming to our branches are of
different ages, so handling their enquiries
requires both the professional knowledge,
and the ability to provide care and support.
We want every customer coming to our
offices to feel that his or her issue is
important to us.
Instagram
In order to monitor customer satisfaction
with the service on an ongoing basis, PGE
Obrót has furnished its Customer
Service Centres with 12 mobile HappyOrNot
terminals. These devices are designed to
provide instant customer satisfaction
feedback. The system is simple and
effective. A customer rates the quality of
service by pressing the relevant button.
The data collected are thoroughly analyzed.
Innovations
Ambassador of Quality – this work may only
be performed by persons who enjoy direct
contact with others. I am such a person.
As an Ambassador of Quality I have noticed
it is an occupation that gives enormous
satisfaction. It is important to see that
customers are pleasantly surprised when
I welcome them at the centre’s door with the
words: “Welcome to PGE, how can I help
you?” At once our relations get warmer
and we treat one another as partners.
Facebook
Our Group
We ask about our customers’
expectations
continuity of electricity supply
100
clarity of the website
payment terms
80
speed of restoring interrupted
electricity supply
74%
Individual customers survey
In 2014, 86.6 % of our customers in the G
tariff expressed their satisfaction with the
services we provided*.
clarity of invoices
89%
billing and clarity of invoices
reliability/no interruptions
in the electricity supply
waiting time
at the helpline
60
40
68%
availability
of the commercial
account manager
available tariffs
20
ease of contact in case of faults
or interruptions in electricity supply
65%
effectiveness of handling customer
enquiries directly at branches
60%
ease of contact with employees
on customer service issues
60%
good manners
of the commercial account manager
In the surveyed period PGE was the energy
supplier best evaluated by the customers
with B and C2 tariffs with regards to the
number of categories with which the end
users were satisfied. High level of satisfaction – between 83% and 89% – was
observed among 12 out of 16 evaluated
categories. The category ranked highest by
respondents was good manners of helpline
employees and commercial account
managers. 95% of our customers would
choose PGE as their supplier again.
Report on the nationwide survey of approaches and preferences
in B and C2 groups, June 2014, Quality Watch Sp. z o.o.
Selected results of the survey among PGE GiEK customers – heat users
Satisfaction survey of customers
of PGE GiEK
PGE GiEK conduced the satisfaction survey
among its customers – heat users – both in
2013 and 2014. The customers could award
from 1 to 6 points in various areas of
company’s activities.
The highest score in 2014 was given to the
quality of products and reputation of the
company.
competences of the commercial
account manager
2013
2014
quality of products
4.64
5.60
reputation of the
company
5.57
5.40
trade negotiations
5.32
4.00
terms and conditions
of payment
4.12
4.50
Analysis of the results of the “Customer Satisfaction Survey” carried out during 2013-2014
by the End User Service Department of PGE GiEK.
55
Appendix
Customer Satisfaction Index (CSI) survey, Report on the satisfaction survey of G tariff customers after contacting
the Customer Service Centre and Contact Centre, December 2014, Grupa IQS sp. z o.o.
Social involvement
*
good manners
of the helpline employees
politeness of meter readers
Workplace
83.1% customers in the C tariff expressed
their satisfaction with the services we
provide. Also 96% of customers in B and C2
tariff groups (institutional customers)
declare their satisfaction – as shown by the
quantitative nationwide survey of opinions
and preferences among 600 respondents,
commissioned by PGE in June 2014.
competences of the
helpline employees
effectiveness/time
to resolve problems
Report on the U&A survey among electricity G tariff customers,
October 2014, MillwardBrown.
Institutional customers survey
quality of the
customer service
the price/costs
Customers
Zdobywca
Godła
2014
66%
contact with meter readers
Innovations
We can also boast the highest indicator of
customer satisfaction (G tariff) with respect
to continuity of electricity supplies (89%).
74% of respondents also appreciate the
speed with which we restore interrupted
electricity supplies. What is more, our
customers positively evaluate clarity of our
invoices and billing (68%).
Every six months, via an independent
research institute, we ask our customers
about the level of their satisfaction with our
services. The surveys conducted every year
suggest that we can boast the highest level
of customer satisfaction among key players
on the Polish electrical power market.
Satisfaction with PGE services in selected areas of customer service –
B and C2 (institutional customers) groups
Satisfaction with cooperation with PGE
Our Group
Effective and creative
distribution
PGE invests in education
We support the campaign “Check your
electricity supplier’s credentials !”
A workforce of highly specialised employees provides for reliability of our networks.
Work order completion is registered immediately as the work is performed, allowing us
to track the progress of work online, coordinate tasks or dynamically change the task
assignments within one shift.
Our activities in this area are yielding tangible effects. Within one year we managed to
reduce SAIDI (duration of interruptions of
energy supply index ) by 54 minutes, and
SAIFI by 0.55 of the number of interruptions
per customer.
Supply interruption indices
SAIDI [min]
528
474
3.97
4.52
2013
2014
We also reach our customers through TV
and the Internet. Together with Discovery HD
we have produced the “How do we make the
electricity?” series. Its first episode was
originally aired in November 2013. The video
presents the electricity production process
During 2014-2017
we will install
4817 switches.
The result will be decreased power interruption duration, decrease of numbers of
customers affected by outages, increased
safety at work of Emergency Power service
staff and reduced times of fault location.
Workshops provided by Consumer
Advocates
In 2014 we were a partner of the Consumer
Advocates’ Workshops, organised by the
Association of Polish Consumers. At the
meetings, the advocates from Łódź, Masovia
and Świętokrzyskie districts together with
representatives of the power sector and the
Energy Regulatory Office, talked about
practical and legal aspects of changes in
the energy law and their influence on the
relations with customers. Participants
focused primarily on the supplier switching
procedure and unfair market practices used
by some companies on the market. The PGE,
representing the power industry at these
meetings, has put a lot of effort into explaining the consequences of illegal electricity
usage and the measures undertaken in
events of large-scale power outages.
The campaign carried out by the Association of Energy Trading together with other
companies of the sector educates and warns customers against dishonest suppliers.
57
Appendix
Social involvement
SAIFI
[number of interruptions]
In 2014 we have commenced implementing
an automatic fault location system in the MV
networks. It will allow real-time fast switchovers in the MV distribution network without
the need for field interventions by the
Emergency Power service teams.
The web video clip has already been
viewed more than 130 000 times
(as in June 2015).
Workplace
Measures limiting the electricity supply
interruptions are complemented by the
system of dynamic assignment of tasks to all
wiremen working on one shift in a given
Energy Region. This system allows for better
utilisation of skills and potential of wiremen
teams. In order to achieve this objective,
a mobile application was used, which makes
it possible to organise the work in a new
way. A supervisor coordinating the wiremen
work enters the work orders to be performed
on a given day into the application, at the
same time determining the hierarchy of
individual assignments. Upon completing
each work assignment, wiremen confirm
information entered in the mobile application installed on a smartphone, which is
then logged in the system.
Automation in the medium voltage
(MV) networks
Customers
Integrated management of wiremen work
at PGE Dystrybucja
Together with major electricity suppliers we
support the “Check your electricity supplier’s
credentials!” campaign organised by the
Polish Association of Energy Trading under
the patronage of the President of the Polish
Energy Regulatory Office. The main objective
of the campaign is to spread knowledge
about the market through increasing the
awareness of presence of companies
applying unfair market practices particularly
with respect to senior citizens. The websites
of the Association of Energy Trading and
PGE Obrót feature a Guidebook of Conscious
Customer. In 2014, five biggest electricity
suppliers, including PGE, signed the Code
of Good Practice.
To warn energy customers against a hasty
switch of supplier, PGE Obrót came up with
“See how not to fall pray to fraudulent
energy suppliers” information campaign.
A series of articles and broadcasts on this
subject appeared in the biggest Polish
nationwide and local dailies and
on radio stations. The campaign reached
1 040 000 radio users and 2 007 000 press p.68
readers in districts of: Lublin, Łódź,
Masovia, Subcarpathia, Podlaskie and
Świętokrzyskie. The publications present
the tricks used by cheats and inform that
PGE helps all cheated customers who
contact the Customer Service Centre or call
PGE Contact Centre concerning this
problem.
PGE Obrót also added the information on
unfair practices of representatives of certain
energy suppliers to its electricity bills sent
to the customers.
Innovations
A-Z
We have also optimised the scope and time
schedules of removal of trees and branches
from around overhead lines. All these measures are expected to reduce the average
time required for restoring supply, which
translates into an increase of the quality of
electricity supplies to end users, as well as
an increase of operational and cost effectiveness from the point of view of PGE.
It has been viewed more than 50 000 times
in the Internet. The episode dedicated to
energy distribution presents a look behind
the scenes of the PGE operations as the
Distribution System Operator. Viewers could
find out how labour-intensive it is to keep all
elements of the electric power network in an
operating condition. More information on
education may be found in chapter “We are
close to local communities” on page 68.
PGE Obrót counteracts
unfair competition
Educational programmes addressed to
individual customers are mainly related to
efficient and safe use of electricity in the
home. We also attach importance to raising
the awareness of business customers.
To this end, in 2014 we conducted an
information campaign on YouTube, in which
we showed how to correctly read the
information on the electricity invoice
and what particular line items mean.
The “PGE electricity bill for a business
customer. Understanding your invoice”
video is available on our corporate channel
on YouTube.
In order to increase the effectiveness of PGE
Dystrybucja, and at the same time to reduce
the index of interruptions of the electricity
supplies, in 2013 we launched the MARS
programme at our branch in Warsaw.
The aim of the programme is to implement
initiatives facilitating the management of
unplanned and planned outages of energy
supplies. In 2014 MARS was transformed
into the Programme for the Increase of
Operational Effectiveness and was extended
to all other branches of PGE Dystrybucja.
in lignite-fired and hydroelectric power
plants. The programme has been very
popular, the first episode of the series was
watched by about 15 million TV viewers.
Our Group
Innovations
T
E
A
M
W
O
R
K
Customers
miejsce pracy
Workplace
V
A
L
U
E
S
W
o
r
k
p
l
a
c
e
[
f
o
r
p
e
o
p
l
e
w
i
t
h
p
a
s
s
i
o
n
[
Social involvement
P
A
S
S
I
O
N
M
O
T
I
V
A
T
I
O
N
Appendix
Our Group
PGE’s greatest asset are its employees. Thanks to their experience and
commitment we can build up an organisation based on values, where
corporate social responsibility is combined with business goals.
The PGE Group is a place for people with passion and motivation to act.
It is very important to us to ensure safe working conditions and stable
employment for our employees, at the same time providing them with
Innovations
interesting professional challenges and opportunities to realise
unique projects.
Customers
• monitoring observance of the labour law and use of good practices at the businesses being part
of the PGE Capital Group supply chain.
Key figures:
For 2 years in a row we have been
among t
h
e
m
o
s
t
a
t
t
r
a
c
t
i
v
e
e
m
p
l
o
y
e
r
s
according to Randstad Award Report.
Social involvement
t
h
In 2013 and 2014 we took 5
p
l
a
c
e
a
n
d
t
h
4
p
l
a
c
e
,
r
e
s
p
e
c
t
i
v
e
l
y
,
i
n
t
h
e
M
o
s
t
D
e
s
i
r
e
d
E
m
p
l
o
y
e
r
s
R
a
n
k
i
n
g
by Antal International
in power, fuels, mining and chemical
industries.
Since seven years, our employees have had the opportunity to participate in many sports disciplines during the PGE Championships.
61
Appendix
Workplace
4
0
3
4
4
– is the number of e
m
p
l
o
y
e
e
s
of PGE Capital Group as at the end
of 2014. We are one of the biggest
employers in Poland.
Our Group
The pillars of the business strategy for 2014-2020 versus the key HR challenges
In order to support the realisation of
strategic objectives defined in the Business
Strategy, the company has developed the
Human Capital Management Strategy for
2015-2020 (HCM). The HCM Strategy
supports further integration of the PGE
Key HR challenges
Reinforcement of effectiveness-oriented
management culture based on
integrated processes,
tools and HR controlling.
Leading producer
of electricity in Poland
Group and contributes to building the
employee involvement culture. To this end,
we have defined key initiatives, the
realisation of which is to be supported by
modern IT tools (SAP, Port@l HR). In the
coming years we plan to undertake several
strategic initiatives aimed at developing
common HR standards for the entire PGE
Group.
We pay very much attention to activities
related to development of employees,
effective remuneration and motivation.
Important issues shall also include
generational management, employee
relations, stimulation of mobility inside the
PGE Capital Group or boosting management
level staff competences.
Innovations
Human Capital Management
Strategy of the PGE Group
The pillars of the
PGE Capital Group’s Strategy
We are one of the biggest employers, providing stable employment to more than 40 000 people
throughout Poland. We influence local economies as majority of our employees come from cities and
towns around our facilities they work at. We make every effort to assure optimum conditions for their
career development. The PGE Group invests in the development of its employees not only by means
of a comprehensive package of trainings and courses, co-financing university studies, but above all
by providing them with opportunities to realise interesting professional challenges.
End user-orientation based
on the involvement culture and soft
competences, while assuring
security of supply.
Customers
Preferred and reliable
energy supplier
Key groups of initiatives within the Human Capital Management Strategy
We are a business partner
in effective management
of human capital
= Lead Key s
er o taf
fc f
ha
n
The most effective
energy group in Poland
Effective
implementation
of the
PGE Strategy
Managing in-house competences,
gaining new ones thanks
to the position of an attractive employer
and using them in new areas.
Social involvement
A group actively
developing new business areas
63
Appendix
e nt
• Leader position
• Reliability
• Effectiveness
• Activeness
• Innovativeness
loym
Mission
Vision
Values of the
PGE Group
Fle
xi
mp
ee
bl
Pillars of the
Strategy:
s
ge
Workplace
New HR model
Consistent optimisation of employment,
while making the labour costs
more flexible through achieving
cascaded objectives.
Our Group
PGE employees in numbers
The PGE Academy in numbers:
2014
3 685
Total number
of employees
Men
Women
Total number
of employees
9 397
1 685
11 082
9 134
1 609
10 743
PGE Energia Natury
34
30
64
43
35
78
PGE Energia Odnawialna
396
114
510
391
113
504
Exatel
248
137
385
240
122
362
PGE GiEK
16 011
2 866
18 877
14 869
2 617
17 486
PGE Obrót
415
1 103
1 518
409
1 092
1 501
PGE SA
201
226
427
228
243
471
PGE EJ 1
29
27
56
38
32
70
PGE Systemy
312
79
391
362
85
447
7
10
17
14
10
24
PGE Dystrybucja
PGE Dom Maklerski
23
finances
and controlling topics
14
Creativity trainings at Exatel
Programme for Directors
management topics
In 2014, directors employed at PGE SA
began to participate in the Development
Programme for Directors. Within the
framework of the programme workshops,
expert sessions and inspiring meetings with
figures of authority were organised.
Additionally, directors could take part in
individual coaching sessions.
Objectives of the programme:
• reinforcing managerial competences;
• increasing involvement of teams through
leader development;
• reinforcing collaboration between
directors.
Taking into consideration the age structure
of our employees as well as their many years
of experience and expertise, we seek to
ensure that younger members of staff have
the opportunity to learn from older
colleagues. That is why we actively
collaborate with higher education
institutions, among others, the technical
universities in Łódź, Warsaw, Wrocław,
Białystok, Rzeszów, Lublin, Gdańsk and
Opole, the Maritime University of Szczecin,
the AGH University of Science and
Technology in Kraków and the University of
Łódź. We organise vocational practices and
internship for students, as well as seminars
14
topics related to negotiations
and customer service
In November 2014, five teams from the PGE
Capital Group took part in the Global
Management Challenge – the biggest online
business game in the world. In the finals of
the competition, held on 30 March 2015, the
PGE SA team took the second place in Poland.
A series of workshops titled ”Open Your
Mind” was designed to inspire and motivate
the employees to seek non-standard
solutions and ideas for establishment and
development of cooperation with
customers.
In May 2013, the fourth edition of the
workshops addressed to employees of sales
departments in the power and finance
industries took place.
“Financiers” and “power engineers”
together with their colleagues from the
Product Development Bureau have created a
list of services that Exatel could offer to its
customers.
Developing the Human Capital Management
Strategy for the PGE Group was quite a
challenge for us. In this project we have
defined objectives for the whole area of
human capital management at our company
and prepared a list of initiatives that will help
us accomplish them. The entire concept was
built on top of the company’s new business
strategy.
A great advantage of the project is the
combination of strengths and knowledge of
the employees from the HR function from the
entire Group. They are experienced
specialists, who know their work well and
perfectly understand its specifics.
Another huge challenge we face is the
duration of the project. The schedule
assumes that the strategy shall be
implemented, and thus the objectives
related to our functional area achieved, by
2020, according to plans.
The stage of creation is already behind us,
now it is time to act.
Monika Żurawska,
Agnieszka Bobrowska-Balter
HCM Strategy Team
65
Appendix
In May 2014 we were distinguished by the
Polish Agency for Enterprise Development
for our PGE Academy programme in the
“Conscious Employer” competition.
managers participating
in the age management
strategy workshops
In 2013, PGE with a high – seventh – place
in the ranking outdistanced other
representatives of the power industry in
Poland. One year later, the company took the
tenth place. In turn, in the Antal
International ranking of best employers, in
power industry category, the PGE took the
fifth place in 2013 and fourth in 2014.
Social involvement
In 2013 and 2014, our employees have
been raising their qualifications by
participating in specialised trainings,
programmes for development of managerial
skills, postgraduate studies and foreign
language courses. In 2013, the average
number of training days per employee at the
PGE Capital Group was 1.4, while in 2014 it
was already 2.25. In 2013, the majority of
the training participants were employees of
PGE Energia Odnawialna and PGE SA, while
in 2014 most participants came from PGE
GiEK and PGE SA. Detailed data for all
p. 102 companies are presented in Appendix on
page 102. From August 2011 to June 2013
we have ran one of the most important
training projects - the PGE Academy. The
project was co-financed by the European
Social Fund under the Human Capital
Operational Programme. The programme
was attended by a total of 1 737 employees
of the PGE Capital Group companies. The
trainings included in the Academy were
selected so as to develop key competences
in particular business lines. The curriculum
of the PGE Academy included: Academy of
Negotiations and Customer Service,
Academy of Management and Academy of
Finances.
49
We consistently accomplish the objectives
set forth in the business strategy and the
HCM. We introduce several initiatives, which
allow us to optimise the operation of
particular business lines. We search for new
employees initially in-house, at the
companies of PGE Capital Group. If we have
difficulties with finding a person with the
required skills, we launch an external
recruitment process.
Workplace
We invest in the development
of our employees
training participants,
including 614 aged 45+
Customers
Women
We see that our activities are effective and
are appreciated by persons who are our
potential employees. The PGE joined the
group of 20 most attractive employers for
prospective employees in the Ranstad
Award competitions in 2013 and 2014.
Innovations
Men
The potential in our employees
and scientific conferences to exchange
experiences with the academic community.
2013
To support our employees in determining
both their strengths and areas requiring
development, in 2014 we started to
implement a system of management by
objectives for the entire Group.
Our Group
Competence model at Exatel
Fluctuation of employees
employee
survey
Bezpiecznik –
OHS guide
OHS drop boxes
for contact
and exchange
of experiences
tab
in the intranet
Working comfort and stability
Individual companies of the PGE Group offer
their employees comprehensive benefits
packages. Fringe benefits are an extremely
important aspect of working at PGE Group.
Due to the specifics of the activities of
individual business lines, each of the
companies determines the fringe benefits
offered to its employees. The numerous
benefits include, importantly, private
medical care, additional retirement benefits,
electricity allowance or additional life
insurances. Moreover, we provide transport
to the workplace for our employees (for
example in Bełchatów and Bogatynia),
whereas part of the employees take
advantage of allowances for public
transport tickets.
Friendly workplace
What is also important to us is the effective
prevention of any form of discrimination and
support for positive relations between
employees. It is reflected in the workplace
bylaws as well as in anti-mobbing policies.
We respect the right of association and hold
a regular dialogue with the trade unions.
Pursuant to internal agreements, collective
labour agreements are in force at individual
companies.
Our employees from all over Poland meet every year at the PGE Championships.
About 30 teams take part, representing individual companies and branches.
Time for sport
PGE Capital Group.
At our internal sport events we provide our
employees with opportunities to compete on
a fair play basis, but we also contribute to
their integration within PGE Group.
Moreover, by means of sport we promote
healthy lifestyle and joy derived from joint
activities.
Any employee can take part in the
competitions in 6 disciplines: football,
volleyball, tennis and table tennis, running
and swimming. The Championships are very
popular among the employees. On average
about 600 PGE Capital Group employees
participate. In 2014 they were organised for
the sixth time.
An important element in building relations
between employees is the Sports Committee
(founded at the PGE SA more than 5 years
ago), which is organising several sports
events on a regular basis and runs sports
clubs (football, volleyball and running).
Moreover, since several years we are organising the PGE Sports Championships in
Bełchatów for the employees of the entire
The winter season also abounds with
numerous sports events. Since three years
now, alongside the product and sales
workshops, the PGE Obrót Winter Olympic
Games take place. In turn, the employees of
the Warsaw based companies of the PGE
Group compete every year in alpine skiing
and snowboard competitions.
67
Appendix
PPGE Dystrybucja implemented in 2014 the
project called “Improvement of Standards
and Culture of Work Safety” realised with the
assistance of the Corporate Centre and the
National Labour Inspectorate. The major
objective of the project is to improve work
safety for the employees during work
information
campaign
• Bełchatów Power Plant was distinguished
in 2014 – as a “Safe Work Provider”.
Social involvement
New programmes for greater
employee safety
Elements of the occupational
health and safety programme
at PGE Dystrybucja
• PGE GiEK SA Gorzów CHP Branch was in
2013 distinguished with the certificate of
“Employee-Friendly Employer” for its
observance of the labour law and OHS
regulations.
Workplace
We also conduct the “Voluntary Leave
Programme” (VLP). VLP will be running at the
PGE Capital Group until 2017. Full data
pertaining
to the employees employed and
p. 96
leaving the companies of PGE Capital Group
are shown in Appendix in table on page 96.
We care for the safety of not only our own
employees, but also of employees of
contractors working on premises of our
branches. In order to enable quick
identification and elimination of risks on
premises of the power plant, PGE GiEK has
implemented joint internal inspections by
the Turów Power Plant occupational health
and safety services and other contractors on
site. The inspections cover performance of
overhaul work and construction of the flue
gas desulphurisation system at Turów Power
Plant.
Another element of the programme was the
commencement of publication of a dedicated monthly occupational health and
safety bulletin – Bezpiecznik. At all branches
contact channels were also created for
sharing experiences and ideas by employees
– these are occupational health and safety
drop boxes, e-mail addresses and dedicated
tabs in the intranet. It is important that
employees have gained an opportunity to
realise their own ideas and improvements in
the area of occupational health and safety at
our company.
p. 100
Customers
An important aspect influencing the business of the PGE Group is the knowledge and
experience of our employees. In 2019
ca. 11% of those employed at the PGE
Capital Group companies will be entitled to
retire. In 2024 it will be as much as 20%.
In response to this challenge, in the Human
Capital Management Strategy we have
designed several initiatives relating to the
generation gap. The greatest percentage of
our employees who will be entitled to retire
in 5 and 10 years (as with respect to the end
of 2014) are employed in the following
companies: PGE Energia Odnawialna,
PGE GiEK, PGE Obrót and PGE SA.
p. 98 Numbers of employees who will become
eligible for retirement broken down by job
positions are shown on page 98.
We are aware how beneficial may be the
exchange of knowledge and experiences –
particularly in such an important area as
occupational safety. In February 2014 in
Krynica a joint brainstorming meeting was
organised for the employees of the occupational health and safety services of the
headquarters, branches and subsidies of
PGE GiEK. The meeting was an opportunity
to conduct a training session and to
exchange experiences, as well as to
summarise the occupational health
and safety situation.
We have also emphasised the importance of
not only our own safety, but also that of the
others we work with. We have conducted an
information campaign at all branches of PGE
Dystrybucja. Moreover, in a survey, we have
asked the employees to evaluate existing
occupational health and safety measures.
Our responsible approach to the issue of
occupational health and safety translates to
an improvement in work safety at the PGE
Capital Group. In comparison to 2013, the
number of accidents reported in 2014
dropped by as much as 28 %. The accident
frequency and severity rates at particular
companies are shown on page 100.
Innovations
In 2013, 775 persons began their
employment with the companies of the PGE
Capital Group, whereas in 2014 new employment count was 668. The total number of
employees who left amounted to 1 555 in
2013 and 2 353 in 2014. The longest average employment tenure among persons
who left in the reported period was achieved
by employees of PGE Dystrybucja – 27 years
and PGE GiEK – 23 years.
As a responsible employer, we ensure our
employees are guaranteed a safe workplace.
Our permanent objective is also to promote
the culture of safe work among our employees. The initiatives that we realise in this
scope are to the greatest extent based on
preventive measures and exchange of
knowledge and experiences. Individual
companies of the Group have their own
occupational health and safety policies.
This results mainly from the specifics of
activities of particular business lines.
Due to the nature of their work, employees
of PGE GiEK and PGE Dystrybucja face the
greatest risk. This is why our key safety
initiatives are focused on them.
connected with ensuring the supply of
electricity in harsh conditions.
We make every effort to ensure our
recruitment processes correspond to actual
business needs and are clear to the
applicants. In response to these needs,
Exatel has implemented a competence
model. Its development was preceded by
workshops for the management team,
during which sets of generic company
competences, as well as managerial and
specialist competences, most important
with regard to the objectives and tasks of
company employees, were selected.
Safety at work is our priority
Our Group
Innovations
Customers
E
D
U
C
A
T
I
O
N
S
U
P
P
O
R
T
C
l
o
s
e
[
t
o
l
o
c
a
l
c
o
m
m
u
n
i
t
i
e
s
[
Workplace
zaangażowanie
Social involvement
społeczne
D
I
A
L
O
G
U
E
E
N
G
A
G
E
M
E
N
T
Appendix
Our Group
local communities. We support projects relating to education, ecology, sport,
and culture. We have also established the PGE Foundation "Energia z Serca"
(Energy from the Heart), channelling our support and assistance to where they
are most needed.
Innovations
Customers
• development of a model of approach to business growth in less economically developed and less
urbanised regions.
• presentation of activities in the area of social involvement, oriented at local community needs,
based on the Social Involvement Strategy of the PGE Foundation.
• involvement of employees in social involvement related activities.
• establishment of procedures and standards for external communications with local governments
and local communities, forming the social dialogue strategy model.
Our sports clubs have many fans.
71
Appendix
4
0
0
0
h
o
u
r
s
of time off work – that’s the
amount of hours that our volunteers
devoted to others in the 1st edition of the
PGE employee v
o
l
u
n
t
e
e
r
i
n
g
p
r
o
g
r
a
m
m
e
“Pomagamy” (We Help).
Social involvement
Over P
L
N
6
m
i
l
l
i
o
n
in financial donations
made by the PGE Group in 2014.
1
6
8
i
n
s
t
i
t
u
t
i
o
n
s
and NGOs received
donations from the PGE Foundation
in 2014, totalling nearly P
L
N
3
m
i
l
l
i
o
n
.
Workplace
Key figures:
t
h
4
p
l
a
c
e
in the overall ranking
of Leaders of Philanthropy in 2014.
PGE is a socially active company. Our activities are focused on the needs of
Our Group
The percentage of communes’ expenditures
funded by PGE in 2013
20%
19%
Gryfino
Dobrzeń Wielki
13%
12%
Bobrowice
Skarżysko-Kamienna
pomorskie
2 138
2 097
zachodniopomorskie
28 739
29 277
kujawsko-pomorskie
8 913
9 190
podlaskie
mazowieckie
13 133
75 027
13 375
lubuskie
8 542
70 756
wielkopolskie
łódzkie
lubelskie
180 782
dolnośląskie
świętokrzyskie
81 557
opolskie
18 646
32 095
Data for 2013
Data for 2014
22 460
State Treasury
4 385 267
4 303 682
22 358
Social Security
1 064 338
762 528
360 525
354 312
21 561
48 560
małopolskie
46 909
22 391
Budgets of districts
84 464
113 736
5 943 153
5 581 168
Total
2 256
2014
* Estimates based on tax returns and records of other levies paid for the benefit of local governments resulting from the laws
in force. Breakdown into individual local government levels was made on basis of information concerning the amounts of taxes
paid by individual companies of the PGE, employment at individual companies and communes, as well as information about
division of income from Personal Income Tax and Corporate Income Tax between the local governments and
the State Treasury in 2013 and 2014.
Appendix
73
Social involvement
Budgets of communes
Budgets of counties
podkarpackie
20 424
śląskie
2 159
Estimated tax impact broken down
by local governments of different hierarchy levels* [in PLN thousand]
32 057
199 986
79 392
2013
Data for 2014 has not yet been published
on the website of the Central Statistical Office of Poland when this report was compiled.
We also try to support the local businesses
with our activities. PGE Energia Natury
established its own technical maintenance
service for the wind farms it operates.
Currently, the market standard practice for
majority of wind farms operated in Poland is
a turbine service provided by the manufacturer. In 2012 for the first time we introduced
a service model utilising our own human
resources at the Lake Ostrowo farm.
The lessons learnt contributed to the
introduction of our own maintenance service
at other farms, so by the end of 2014 such
service was operating at 4 out of 5 farms
belonging to the company, looking after 90%
of the installed capacities. The social effect
of own service cannot be overestimated.
Such a service management model has a
positive impact on the local market, as the
company employs and trains people from
local communities, and part of the work is
subcontracted to local companies.
Workplace
9 196
PGE has organised
Energy Forums
since 2007
warmińsko-mazurskie
* Estimates based on tax returns and records of other levies paid by the PGE for the benefit of local governments,
resulting from laws in force
Bogatynia
Customers
In the Bełchatów commune, as much as 57%
of all expenditures borne by the local
government in 2013 were financed with
taxes paid by PGE Group. In 2013, the total
amount received by different territorial
agencies as a result of our business
activities amounted to PLN 361 million.
Bełchatów
Innovations
Our activities at the central and local level
resulted in proceeds to the government
totalling PLN 5.6 billion in 2014 (PLN 5.9
billion in 2013). This amount includes
primarily the excise duty and VAT, corporate
income tax, income taxes and contributions
on remunerations of PGE employees,
property tax, and other taxes and levies.
As a result of our business, district
governments received almost PLN 515
million in total in 2014 (almost PLN 494
million in 2013).
40%
Tax impact –
local governments in districts* (in PLN thousand)
Our growth supports the
economy
We are an important partner for local
communities and local governments.
In many cases the taxes we pay to the
communes where we do business make
up significant parts of their budgets.
57%
Many activities benefiting local communities
are undertaken as a result of initiatives of our
companies. For example, PGE Dystrybucja
has prepared a list of employees responsible
for crisis communications with local government institutions that are to be notified
during faults and planned outages.
As a part of regular initiatives addressed
to the representatives of local authorities,
PGE Dystrybucja organises Energy Forums,
during which we share our knowledge on
topics related to the distribution of electricity
and the investment processes.
We are an important partner for local communities – in particular for local governments of communes
where we pursue our business activities. We build our relations on confidence, mutual respect, and
collaboration on projects for development of local communities. Educational activities are a very
important aspect – both concerning safe use of electricity and its generation, as well as environment
protection.
In 2014 we adopted a procedure for management of social involvement activities within the whole
PGE Group, which is to ensure coherence, transparency, and effectiveness of activities of the Group’s
companies in this area.
Relations with local authorities
and businesses
Our Group
Together with the PGE
Foundation
Our employees – community workers
PGE volunteers met to summarise the first edition
of the programme. We used their ideas
in the next year’s edition.
Marcin Gierczak
Volunteer of the 1st edition of the employee volunteering programme
of PGE PGE Dystrybucja SA Branch in Skarżysko-Kamienna
PLN 150 000
for projects
Social involvement
Collaboration with PGE volunteers gave the
residents of our commune new energy. The
renovated community centre was a stimulus
for further initiatives and today, a year after
the renovation, we can already see an actual
change in the local community. Local
residents saw new possibilities and began
realising their ideas. We managed to obtain
furniture and a table for table tennis for the
community centre. The ladies established
a Farmers’ Wives Association of 19 women,
in which they do cuisine, flower bouquets,
and handicrafts. As FWA they took part in two
culinary contests with success. The residents
meet up at the community centre and the
youths train together. Today we know that
this is only the beginning. The PGE
volunteers showed us how much satisfaction
may come from an activity, which is full
of passion.
Workplace
almost 4 000 hours
of social work
Customers
Last year, together with the Foundation, we
commenced the PGE employee volunteering
In a project evaluation survey all PGE
volunteer employees declared that they
would like to continue community work in
the future.
30 projects
I have never been involved in community
work before. PGE volunteering proved to be
a great adventure. Replacing lights and
wiring at a school was not a tough job for me
as electrical work is my profession.
I did not expect something that is
a day-to-day job for me to turn out to be so
important to others. I see that there is still
a lot to be done around so I will gladly
participate in the next round of PGE
volunteering.
Innovations
In the years 2013-2015, the PGE Foundation,
along with 44 other corporate foundations,
participated in a project “Enhancement of
quality of public services by corporate
foundations in Poland”, carried out by the
Forum of Donors. The representatives of
foundations took part in the process of
developing standards, which from now on
will be the guidelines for further activities by
such organisations.
As many as 63% of those
surveyed stated that
participation in the
programme allowed
them to develop the
skills they reuse in
their professional work.
Its first edition began in March 2014.
30 projects were implemented, evaluated as
the best in terms of ideas, own volunteer
work input, developing an action plan and
a budget. Each team received up to
PLN 5 000 to implement their idea.
109 employees of PGE capital group and
about 100 volunteers from outside PGE,
including families and friends of employees,
were involved in the volunteering programme. During the first edition of the
programme we managed, among others,
to prepare places for rehabilitation of the
disabled, provide assistance to single
mothers, renovate playrooms and
playgrounds, and conduct special
educational activities as well as
provide care to animals.
PGE volunteering in numbers –
1st edition
The PGE Foundation “Energia z Serca”
(Energy from the Heart), established in
2011, provides support to non-governmental
organisations and local government run
institutions, including schools and
hospitals. The principles followed by the
Foundation are: transparency of activities
and streamlining and enhancement of social
involvement of the company in the area of
donations.
For 2/3 of PGE
volunteers, participation
in the programme was
their first volunteering
experience.
programme “Pomagamy (We help), aimed at
providing support to local communities and
stimulating and integrating the employees
and co-workers of the PGE Capital Group
around the common values.
Rafał Ostrowski
almost 200 volunteers
cultural instructor,
Commune Centre of Sports Culture and Recreation in Goworowo
75
Appendix
Photo: Wiktor Zdrojewski
Our Group
We invest with local communities
in mind
We promote education
Acting for people in need
PGE is also engaged in ecological education. Together with Nowa Era Publishing House
in the school year 2013/2014 we conducted a national educational and nature-oriented
project aimed at children from grades 1-3 of primary schools.
produce handmade Christmas gifts, which
are then auctioned off and the proceeds
given to a selected charity.
Our employees also supported the Polish
Humanitarian Action. In the “SOS Filipiny –
Podaruję dom” (SOS Philippines – I will give
a home) campaign together with the
PGE Foundation we collected funds for
construction of 42 homes for the people
of the Bantayan Island, who suffered
as a result of the typhoon in 2013.
In 2013, for the first time the campaign was
delivered by all branches of the company –
it covered the districts of Łódź, Masovia,
Lublin, Podlasie, Subcarpathia and Świętokrzyskie. In the next edition, between August
and September 2014, the youngest pupils
received more than 2000 schoolbags with
school starter kits.
supporting parents
155
contest submissions
for which 220 000 votes
were cast on the project website
3
winning schools
Another example of an educational project
was the programme “Prąd – mój bezpieczny
przyjaciel” (Electricity – My Safe Friend)
authored and developed by PGE Dystrybucja.
Patronage over the project was extended
by the Masovian Education Superintendent.
Thanks to this programme hundreds of
pupils from primary and junior high schools
of Masovia district learnt how electricity is
generated and how to safely use electric
appliances.
In the Lublin district, PGE Dystrybucja
delivered a scientific road show “Tajniki
energetyki” (Secrets of Energy), while in
Rzeszów the Eksperymentarium 3Z is open
to public, combining the idea of a scientific
We are talking about renewable energy
sources
150 000 –
Total number of views
of PGE educational
movies on our
You Tube channel
Data as of May 2015
centre, technology museum and technology
demonstration centre. In 2014, PGE
Dystrybucja also commenced a new
initiative concerning safe and efficient use of
electricity. The project involved a travelling
theatre that delivered 28 performances of
„O Kacperku i Świetliku, czyli co w gniazdku
piszczy" (Casper and the Firefly, What’s in an
electric socket?), aimed at the kindergartens
and schools of the Świętokrzyskie district.
As part of increasing social awareness of
renewable energy sources (RES),
PGE Energia Odnawialna prepared the
educational campaign “Energia
z gigawatem” (Energy with Gigawatt”)
addressed to primary and secondary school
pupils as and their parents. The campaign
presented the benefits of saving electricity
and water as well as practical tips on how to
do it. In turn, PGE Energia Natury combined
its educational activities with wind energy
investment projects. Before commencing the
investments, the company organised workshops and conferences promoting knowledge about the RES, as well as informational
and promotional campaigns addressed to
the local communities. An example of such
activity is the campaign in Malechowo
Commune about construction of the Wind
Farm in Karwice. The company also organises educational visits for children
and teenagers to wind farms already
in operation.
77
Appendix
Apart from seasonal initiatives we are also
involved in long-term projects. For many
years PGE Dystrybucja has been delivering
its “Energetyczny Tornister” (Energetic
Schoolbag) – an original programme delivered in collaboration with social welfare
centres. It provides school starter kits to
children coming from backgrounds
threatened with poverty and social
exclusion.
77 000
In 2014 we shot four parts of an educational series titled "Pan Piorunek" (Mr Thunder).
Social involvement
Since many years we have been conducting
charity activities. The employees of
individual companies take part in national
initiatives such as “The Great Orchestra of
Christmas Charity”, “Szlachetna Paczka”
(Noble Box) and “Pomóż dzieciom przetrwać
zimę” (Help Children Survive the Winter).
We also provide support with Christmas and
St. Nicholas Day campaigns both to children
and institutions (hospices, hospitals, social
welfare centres, foundations and schools)
locally in a dozen or so cities in Poland.
During Christmas season we support the
organisation of municipal Christmas Eve
dinners and in Łódź – the “Łódzka Fabryka
Prezentów pod Choinkę” (Christmas Gift
Factory) educational project, addressed to
children from the whole district. Since nine
years the young residents of Łódź – referring
to the tradition of hand-made presents –
45 000
participating children
In August 2014, PGE Obrót together with the
Podkarpacka Fundacja Rozwoju Kultury
(Subcarpathian Foundation for the
Development of Culture) in Sanok organised
a series of educational games for children
aged from 5 to 11 with virtual characters:
the “Energy Dude,” the “Eco Dude” and the
“Experimenting Professor”. Participants of
“Energetic Vacations” were offered games,
scientific experiments and movie shows.
In addition, PGE Obrót in Rzeszów had
created a Museum of Subcarpathian Energy
Industry at its premises, where visitors may
study the secrets of the energy industry.
Workplace
Energetic Schoolbags
The Four Forces of Nature Club
The target group for our educational
activities includes mainly children and
teenagers. In 2014, PGE produced a series
of educational videos regarding responsible
use of electricity. The videos were addressed
to two age groups: primary school pupils
from grades 1-3 (“Pan Piorunek”
(Mr Thunder) clip) and to teens from junior
high schools (“Eksperymenty” (Experiments)
clip). The videos are accompanied by class
curricula for teachers and available on our
corporate YouTube channel.
Customers
For the youngest residents of that commune
we built a playground next to the community
centre. The above examples are just a few of
the activities undertaken by our companies
in communities of their business operations.
Safely and efficiently
Innovations
To make life easier for local motorists and
commuters we provided financial support for
development of the design for reconstruction of a commune road in Kępica and for
the design of reconstruction of a commune
road and construction of bus stops in
Sulikowo. Tangible contributions to local
communities in form of infrastructure
investments were also made by PGE Energia
Odnawialna. In 2013, the company renovated a section of district road no. 213.
In the following year a section of a county
road as well as historic cobblestone street
in Wojciechowo was renovated.
Our educational projects concern safe and
efficient use of electricity, the sources and
the ways of generating electricity as well
as environmentally friendly activities of our
company such as our efforts on reclamation
of post-mining areas. Promoting knowledge
on nuclear power is also an important
domain.
We build our positive relations with local
communities also through investing in
infrastructure of the places where we do
business. In 2013, PGE Energia Natury
co-funded the construction of a playground
in Niwy and renovation of village community
centres in the Świerzno and Karnice
communes, while in 2014 it provided funds
for construction of a recreation and sports
grounds in the Bielice commune.
Our Group
Stakeholders in our educational
and information activities about nuclear energy
Knowledge is key
In order to broaden the knowledge among
the representatives of the communities of
three potential site communes, PGE EJ 1
organised in December 2014 a study visit
to the Spanish nuclear power plant in
Cofrentes. Participants included
representatives of local government
authorities, voluntary fire brigades,
representatives of the local tourist industry
and educational institutions as well as local
businessmen. The objective of the visit was
to acquaint the local communities with the
environment of a nuclear power plant, the
benefits for the region and local business.
Journey to the Centre of the Atom
In August 2014, at the Village Houses in the
Krokowa, Choczewo and Gniewino
communes, interactive physics and
chemistry workshops were organised
especially for children, at which the young
participants could listen to presentations,
and under the supervision of educators
participate in experiments concerning e.g.
particles, atoms, electric charges, elements,
wind, carbon, solar and hydro power.
Various publications were also prepared –
for the youngest, the colouring books, and
for older children, a “Journey to the centre of
the atom” brochure.
About 5000 –
the number of participants
in the summer educational
activities by PG RJ 1
PGE EJ 1 addresses its educational activities
not only to the residents of the potential site
communes, but also to tourists visiting the
communes where the nuclear power plant
may be built. In 2014 we were present
during numerous events supporting, among
others, the rollerblading marathon in
Choczewo, Regatta at the Żarnowieckie Lake,
the Białogóra Nordic Walking Baltic Cup
2014, the Days of the Choczewo, Krokowa
and Gniewino Communes, and the commune harvest festival. Our educational
efforts were supplemented with the
“PGE activity zone”, organised on weekends
in August on the beaches in Lubiatowo,
Białogóra and Nadole.
PGE EJ 1 also conducts educational activities
in its own “Atom dla nauki” (Atom for
Science) programme addressed to students
of technical as well humanities universities.
people who live
near a future
power plant
administration
and local
governments
tourists
Their purpose is to get the students from
various faculties interested in nuclear
power. The programme also includes the
Universities of the Third Age, where during
dedicated lectures senior students are
familiarised with the topic of nuclear power
and principles of nuclear power plant
operation.
About energy in a different way
Proecological activities of the PGE Capital
Group have been presented, among others,
in the film series “Wakacje pod prąd”
(Vacations against the Current). It was a
continuation of the “Robimy prąd, góry,
jeziora i lasy " (We Make Power, Mountains,
Lakes and Forests) campaign. The aim of the
project was to encourage people to spend
holidays in places that have not been
discovered by tourists yet, especially in
places that have become attractive for
tourists thanks to PGE’s involvement. In
each episode, journalist, writer and traveller
Leszek Talko together with his children
visited the places located in areas of past
PGE business activities. The programme
presented the Wawrzkowizna complex near
Bełchatów, the Kamieńsk Mountain, forests
in the vicinity of Turów, and the Solina
region.
One of the biggest attractions of the featured
regions was the “PGE – Giganci Mocy”
(Giants of Power) – exhibition at the
Municipal Cultural Centre in Bełchatów.
This multimedia educational and interactive
exhibition presents the process of electric
power generation from lignite mined and
processed by the giants of Bełchatów, i.e.
the Bełchatów Mine, the biggest opencast
mine in Poland and one of the biggest in
Europe, and Bełchatów Power Plant, the
biggest lignite-fired power plant in Europe.
The exhibition also presents the scientific
and environmental aspects of such operations. Since 2012, PGE Górnictwo i Energetyka Konwencjonalna SA, one of the key companies of PGE Capital Group, is the naming
rights sponsor of the Giganci Mocy project.
79
Appendix
The workshops were summarised in the
“Site and environmental survey – questions
and answers” brochure, which was delivered
to all households in the communes concerned. Taking into account the huge scale
of the project of construction of the first
nuclear power plant in Poland, in December
2014, PGE EJ 1 organised a conference
“Nuclear power – opportunity or threat to
tourism in Pomerania?” in Gdańsk.
The event provided a forum for exchange
of views regarding opportunities, benefits,
but also concerns connected with the
investment, including in particular its
possible impact on tourism in the
communes considered for the site.
Social involvement
Additionally, in 2013, PGE EJ 1 company
organised many activities aimed at readying
the local community for the contractor
performing the site and environmental
survey turning up in their neighbourhood.
These included “information mining”
workshops for dedicated groups of people –
local government representatives, public
opinion leaders and teachers, during which
participants could ask questions about the
site and environmental survey issues.
We strive to make our educational activities interactive and easy to understand
for every age group.
Workplace
The main tool used in the information
campaign about nuclear power is the
swiadomieoatomie.pl website. Apart from
up-to-date information on the status of the
nuclear project, it provides knowledge about
nuclear power as well as news from this
sector around the world. The portal provides
access to videos, animations, publications
and other materials that may also be used
as educational tools.
pupils and students
Customers
Knowingly about the atom
local businesses
Innovations
PGE EJ 1 – a special purpose vehicle
responsible for direct preparation and
realisation of the investment process of
construction of the first Polish nuclear power
plant – in the years 2013-2014 delivered
numerous educational and information
initiatives under the educational programme
it commenced in 2011: “Świadomie
o atomie. Energia jądrowa w Polsce”
(Knowingly About the Atom. Nuclear Energy
in Poland). Most activities were conducted
in the Pomeranian district, around the
communes where the nuclear power plant
may be built: Choczewo (Choczewo Site) and
Gniewino and Krokowa (Żarnowiec Site). In
each of the communes a Local Information
Point was established where company
employees, being at the same time residents
of these communes, may be contacted with
questions, comments and proposals from
local residents, and they also organise
workshops and meetings with experts in
nuclear power and in site and environment
surveys.
Nuclear power and the construction of the
first nuclear power plant in Poland are
issues particularly important to us.
Our Group
Sponsorship of culture and art
128 days of field workshops
well-established clubs and those just
beginning to build their positions.
sports club in the neighbourhood, where
they could pursue this sport.
In 2014, PGE was once again involved in the
Special Olympics, a nationwide undertaking,
enabling people with intellectual disabilities
to develop physical fitness and participate
socially through taking part in continuing
trainings and sport competitions.
PGE actively supports the most talented
Polish athletes, like bronze medallist of the
2012 Olympic Games – Zofia Klepacka and
the kitesurfing Champion of Poland Victor
Borsuk.
PGE Sport Station is a programme, intended
to create opportunities for children to live a
wonderful sport adventure and to find ways
and a place to actively pass their free time.
The programme aimed at helping children to
get to know better the sport discipline in
which they are interested, and to find a
We also support numerous sports and
recreation events. We took part in the
initiative promoting outdoor sport by the
volleyball players of PGE Atom Trefl team “Aktywne lato z Atomówkami” and
organised the PGE CUP beach volleyball
tournament on July weekends, in
collaboration with the City Sport and Leisure
Centre in Sopot.
PGE Skra Bełchatów
Since 2009 we have been the strategic sponsor
of the most award-winning men’s volleyball
team in Poland.
PGE Stal Mielec
We have been the naming rights sponsor
of the PGE Stal Mielec handball team since 2012.
PGE Stal Rzeszów
PGE has been a sponsor of speedway
racing team PGE Stal Rzeszów since 2010.
PGE Turów Zgorzelec
We are the strategic sponsor of Turów Zgorzelec
Basketball Sports Club – a leading Polish
league team. In July 2013, an agreement on
continuation of cooperation was signed
for the next three seasons.
In the 2013/2014 season PGE Skra Bełchatów
was the Champion of Poland.
81
Appendix
54 schools
Social involvement
We support professional and amateur sport.
We sponsor teams in various disciplines of
sport that attract the highest interest of fans:
volleyball, football, basketball, speedway
racing and handball. We support both the
PGE GKS Bełchatów
We are the strategic sponsor of this football team.
We cooperated with the club since 2007.
Workplace
We sponsor amateur and
professional sport
10 cities
Customers
In 2014, the PGE Polska Grupa Energetyczna
became the sponsor of the film “Warsaw ‘44”,
an impressive production telling a story of
youth, love, bravery and sacrifice during the
1944 Warsaw Uprising. The film directed by
Jan Komasa, one of the most talented and
most often awarded young generation
filmmakers in Poland, features not only the
well-known actors, but also newcomers from
all over Poland. Special screening of the film
was organised at the National Stadium in
Warsaw as part of the 70th anniversary
celebrations of the outbreak of the 1944
Warsaw Uprising.
PGE Atom Trefl Sopot
We are the naming rights sponsor of the Polish
Champion in volleyball, PGE Atom Trefl Sopot,
practically since the establishment of the team,
i.e. since the 2010/2011 season.
Innovations
For several years, PGE Polska Grupa
Energetyczna has been the main sponsor of
“Dwa Brzegi" (Two Riversides) Festival. PGE
Group also supports the Different Sounds
ART’n’Music Festival and the Łódź 4 Cultures
Festival. For many years, PGE Group has
been the sponsor of one of the oldest and
most popular music festivals in Poland -the
Music Festival in Łańcut, and since 2013 we
support the PGE OFF Festival in Katowice.
The PGE Capital Group is also the patron of
local cultural events and has been
recognised for it by, for example, the
distinction and title of the Patron of Culture
of the Lubelskie district.
Teams sponsored by PGE:
For many years PGE has invested in the
development of culture and art by
sponsoring important events and cultural
initiatives. By bringing positive emotions
and experience, we promote Polish culture
and outstanding personalities. Significant
and valuable cultural events – musical,
theatrical or film – are held under the
patronage of PGE. This way, PGE influences
the development of local communities and
contributes to improvement of
attractiveness of places to residents, for
tourists and as well as for investors.
PGE STACJA SPORT Campaign
“Be a Shining Example, Spread Energy”
(„Świeć przykładem, zarażaj energią”) comprises
Our Group
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Workplace
Social involvement
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Appendix
aneks
Our Group
We listen to the expectations
We wish our Report to present the PGE
Group’s corporate social responsibility
activities in a comprehensive manner, but
also to take into account and address the
expectations of a broad range of our
stakeholders. Therefore, we have engaged
representatives of various groups from our
business environment in the process of
defining its content. We are glad that
employees of PGE Capital Group have
Building long-term corporate value also
includes, apart from business priorities,
lasting relations with the business
environment, based on trust, openness, and
dialogue.
We have conducted the process of
determining the Material Aspects to be
included in our Report in stages provided for
by the GRI G4 guidelines. Our first step was
to invite our employees to collaboration. The
survey on corporate social responsibility of
the PGE Capital Group was answered by
2031 persons, that is 5% of all employees.
The survey was conducted both by electronic
channels as well as in paper form, so as to
reach a large employee group.
We have also engaged the external
stakeholders in the work on the Report.
We have commenced the process of their
identification by stakeholder mapping
and defining the existing communication
channels. On the basis of evaluation and
analysis, we have divided the stakeholders
into 3 groups depending on their
engagement and impact on the company.
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G4-24
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11
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9
6
7
2
3
5
1
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10
2
3
12
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2
- Government administration
- Media
- Power industry organisations
- Non-governmental organisations
- Business partners
3
6
7
8
9
10
4
- Employees
- Local authorities
- Scientific communities
- Shareholders
- Suppliers
Engagement
11
12
13
14
15
- Customers
- Competitors
- Subcontractors
- The regulator
- Local communities
Workplace
Our Corporate Social Responsibility Report
has been prepared in line with the Reporting
Guidelines of the Global Reporting Initiative,
In accordance with the most stringent CSR
reporting standards, the Report was
submitted to an external audit. The partial
assurance has been conducted by an
independent auditor, KPMG, which has
provided assurance of selected material
indicators included in the Report.
What is important for us?
Our stakeholders – their engagement and impact on the company
Customers
The list of all companies comprising the PGE
Capital Group has been presented in the
Consolidated Financial Statements of the
PGE Capital Group for 2014, pages 10-12,
available on w
w
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g
k
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e
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p
l
website under
Investor Relations tab.
The data we present have been subject to
assurance by an independent international
Global Reporting Initiative organisation, for
purpose of confirmation of correctness of
including in the Report the Standard
Information concerning the process of
defining the Material Aspects and of the
stakeholder engagement process (G4-17 G4-27).
actively contributed to preparation of this
Report. In the coming years we intend to
maintain the annual system for disclosure of
non- financial information of the PGE Capital
Group.
Innovations
Data presented in the Report include the
companies of the PGE Group that have the
G4-17 biggest and most material impact on
G4-18
business environment. This Report presents
G4-25
data on following companies: PGE Polska
Grupa Energetyczna SA, PGE Górnictwo
i Energetyka Konwencjonalna SA, PGE
Dystrybucja SA, PGE Obrót SA, PGE Energia
Odnawialna SA, PGE Energia Natury SA,
PGE EJ 1 Sp. z o.o., PGE Systemy SA, PGE
Dom Maklerski SA, Exatel SA.
G
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version G4 on the Core level. It also includes
the indices of the supplement for the energy
sector.
Impact
Publication of the Corporate Social
Responsibility Report of the PGE Capital
Group is yet another step of the business
strategy we consistently follow. The Report
presents our corporate social responsibility
activities in 2013-2014 and their alignment
with the objectives of PGE Group’s business
strategy. This demonstrates that the
companies are perfectly capable of
collaborating among themselves and
assuring consistency of the PGE Group.
About the CSR Report
Report preparation process based on the stakeholders’ engagement
Step 1
Step 2
Step 3
Identification
Prioritisation
Validation
Employee survey + Dialogue session with external stakeholders + Workshop with the management team
Selection of topics covered by the Report, which are material to the company and stakeholders
Selection of GRI Indicators
been presented at the beginning of each
chapter.
The goal of the dialogue was to learn the
stakeholders’ actual needs and expectations
with respect to the PGE Capital Group within
the framework of our strategic areas.
The process of defining the final content of
the Report has been completed by a
validation workshop with the management
team of the PGE Capital Group.
As a result, a list of important topics
(aspects) with the scope of their impacts
was created, which had been translated
into material information and indicators
included in this Report.
The dialogue process has been conducted in
accordance with the international AA1000
Stakeholder Engagement Standard
developed by AccountAbility organisation.
The issues raised during the meeting have
Evaluation
85
G
4
G4-18
G
4
G4-25
Appendix
Step 4
The PGE
Capital Group
Report
In the course of a detailed analysis of the
groups of PGE stakeholders identified
beforehand, including institutions and
organisations that we collaborate with,
we have invited their 23 representatives
to the dialogue process. The invitation was
accepted by the Ministry of Economy, a non-governmental CSR focused organisation, a
consumer organisation, a non-governmental
social organisation, a business partner –
service provider and a government agency
that defines the environmental protection
policy in Poland.
Social involvement
Dialogue session with external stakeholders
Our Group
List of Material Aspects and scope of their impact
Ways of communicating with the
environment
G
4
We make every effort to ensure that the
G
4
information on our business activities
G4-25 reaches all parties concerned. We wish not
G4-26
only to inform, but first and foremost, to hold
a continuing dialogue with our partners.
For each identified group of stakeholders we
have a dedicated way of conducting the
communications and the dialogue.
The most frequently used channels of
communication with our employees are inhouse magazines and the PGE Intranet,
where we publish all the important
information. We also conduct regular
employee opinion surveys in form of
questionnaires in intranet or phone
interviews, which check e.g. the employee
satisfaction levels.
Our employees actively participate in the
proceedings of industry organisations,
allowing us to share our knowledge and gain
valuable experience.
Communications with our investors as well
as establishing and maintaining good
relations with them are assured by our
investor relations team. To improve the
communications efficiency we have
introduced, among others, an innovative
solution – mobile application for
shareholders.
We are continuously adjusting our channels
of contact with the environment to the
individual needs of our interlocutors.
We wish our Corporate Social Responsibility
Report to be yet another tool supporting us
in providing information about our plans,
activities and challenges.
M
a
t
e
r
i
a
l
A
s
p
e
c
t
s
o
f
P
G
E
C
a
p
i
t
a
l
G
r
o
u
p I
m
p
a
c
t
w
i
t
h
i
n
t
h
e
o
r
g
a
n
i
s
a
t
i
o
n
Organisational Profile
PGE Capital Group
-
Economic Performance
PGE Capital Group
Investors
Indirect Economical Impacts
PGE Capital Group
Local communities, Local authorities
Procurement Practices
PGE Capital Group
Suppliers
PGE GiEK, PGE Dystrybucja
-
PGE Capital Group
-
Emissions
PGE GiEK
Effluents and Waste
PGE GiEK
PGE GiEK, PGE Dystrybucja,
Materials
Energy
Biodiversity
G4-20
G4-21
G4-27
PGE EO, PGE EN
Compliance – Environmental
-
PGE EO, PGE EN
Selected tools for communication with stakeholders
Overall Issues– Environmental
-
PGE EO, PGE EN
Satisfaction and opinion
surveys among customers
Direct meetings
Satisfaction and opinion
surveys among employees
Answering to enquiries
(e-mail, phone)
Compliance – Society
PGE Capital Group
-
Grievance Mechanisms
PGE Capital Group
Local communities
PGE Capital Group
-
PGE Obrót, PGE Dystrybucja
PGE customers
PGE Obrót, Exatel
PGE customers
PGE GiEK, PGE Dystrybucja, PGE Obrót
PGE customers
PGE Dystrybucja
PGE customers
Employment
PGE Capital Group
Potential employees
Occupational Health and Safety
PGE Capital Group
Potential employees
Training and Education
PGE Capital Group
Potential employees
Diversity and Equal Opportunity
PGE Capital Group
Potential employees
Research and Development
PGE Capital Group
Research and scientific institutions,
for Impacts on Society
Emergency planning and response
Product and Service Labelling
Marketing Communications
Customer Privacy
Ensuring Security and Continuity
Workplace
Internal magazines
for employees
Customers
Meetings with local authorities
(Energy Forums)
I
m
p
a
c
t
o
u
t
s
i
d
e
t
h
e
o
r
g
a
n
i
s
a
t
i
o
n
G4-19
Innovations
In each of the companies we had appointed
a spokesperson for contacts with the media,
which has a bearing on the speed and
reliability of the information provided.
We offer our customers diversified forms of
contact, including the customer service
centre, and the telephone Contact Centre.
Along with our every investment project we
hold a dialogue with local governments and
local communities to provide benefits also
to our environment and to minimise our
adverse impact on the environment.
of the Provided Services
Conferences
Intranet
Social media
Social involvement
Telephone
Contact Centre
external funding institutions
Website
Reports and messages
Direct relations
with local community
Corruption
PGE Capital Group
Suppliers, Local communities,
Local authorities
Overall Issues – Social Involvement
PGE Capital Group
87
Appendix
Mobile application
for shareholders
Our Group
Overview of GRI Indicators
Material Aspect: Energy
G4-EN3 – Energy consumption within the organization
P
G
E
D
y
s
t
r
y
b
u
c
j
a
P
G
E
G
i
E
K
Annual energy production [MWh]
2013
2014
Hard coal
142 019 105
136 504 977
-
Lignite
421 128 277
398 593 155
-
Methane-rich natural gas
5 376 739
5 521 788
Nitrogen-rich natural gas
4 640 471
4 589 515
13 748
2014
2013
2013
F
u
e
l
c
o
n
s
u
m
p
t
i
o
n
f
r
o
m
n
o
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r
e
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e
w
a
b
l
e
s
o
u
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c
e
s
,
i
n
c
l
u
d
i
n
g
:
[
G
J
]
19 047
12 644
31 803
35 056
Fuel oil
1 940 924
1 533 849
8 461
8 264
508 968
455 132
141 172
170 094
11 593 871
13 613 546
-
-
1 721 311
1 489 864
88 430
74 657
Diesel oil
2013
2014
P
G
E
E
n
e
r
g
i
a
N
a
t
u
r
y
265 199
2014
P
G
E
G
i
E
K
20 573 799
269 044
18 453 372
P
G
E
E
n
e
r
g
i
a
O
d
n
a
w
i
a
l
n
a
1 016 532
Innovations
22 628
Gasoline
935 152
F
u
e
l
c
o
n
s
u
m
p
t
i
o
n
f
r
o
m
r
e
n
e
w
a
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e
s
o
u
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c
e
s
,
i
n
c
l
u
d
i
n
g
:
[
G
J
]
Biomass
H
e
a
t
c
o
n
s
u
m
p
t
i
o
n
P
G
E
G
i
E
K
55 595 967
P
G
E
D
y
s
t
r
y
b
u
c
j
a
53 260 839
E
x
a
t
e
l
P
G
E
O
b
r
ó
t
P
G
E
E
n
e
r
g
i
a
N
a
t
u
r
y
P
G
E
E
n
e
r
g
i
a
O
d
n
a
w
i
a
l
n
a
2013
2014
2013
2014
2013
2014
2013
2014
2013
2014
2013
2014
6 619 866
6 365 473
68 394
64 346
53 510
45 591
1 821
1 680
626*
862
875 360
916 523
Customers
Total energy consumption
P
G
E
G
i
E
K
* data for the 3 farms cover the period from August 2013 to December 2013
Total electricity sold by PGE Obrót amounted to 36 950 886 MWh in 2013 and 39 644 158 MWh in 2014.
PGE SA, PGE EJ1, PGE Systemy and Dom Maklerski do not have available data about energy consumption.
Material Aspect: Energy
G4-EN5 – Energy intensity
P
G
E
G
i
E
K
Gross lignite [t] - excavated
Net hard coal [t] - total amount used (for production and non-production purposes)
P
G
E
G
i
E
K
2
0
1
3
2
0
1
3
2
0
1
4
51 310 002
49 973 676
6 286 480
6 069 906
Chemical energy of fuels used for electricity production [GJ]
Gross electricity production [MWh]
Energy intensity indicator for electricity production [GJ/MWh]
2
0
1
4
561 763 821
538 447 307
60 821 788
58 322 447
9.24
9.23
50 637 339
49 409 493
Chemical energy of fuels used for heat production [GJ]
25 026 810
21 885 043
Methane-rich natural gas [m3]
147 829 146
152 282 485
20 573 799
18 453 372
Nitrogen-rich natural gas [m3]
229 093 605
226 645 507
Energy intensity indicator for heat production [GJ/GJ]
1.22
1.19
Fuel oil [t]
49 339
39 197
Diesel oil [m3] Gasoline [m3]
14 109
12 625
Net lignite [t] - total amount used (for production and non-production purposes)
Limestone [t]
U
s
e
d
r
e
n
e
w
a
b
l
e
r
e
s
o
u
r
c
e
s
380
1 602 115
1 755 309
1 055 041
1 202 953
Biomass [t]
89
Appendix
415
Social involvement
Used non-renewable resources by weight or volume
(used for production and non-production purposes), including:
Workplace
Material Aspect: Materials
G4-EN1 – Materials used by weight or volume
Our Group
Material Aspect: Effluents and Waste
G4-EN22 – Total water discharge by quality and destination [m3]
P
G
E
G
i
E
K
2
0
1
3
P
G
E
E
n
e
r
g
i
a
O
d
n
a
w
i
a
l
n
a
2
0
1
4
Actual total wastewater [m3] by:
Weight of significant air emissions (in tonnes) for each of the following categories:
NOx
73 097
62 996
SOx
102 646
99 701
3 453
2 973
Particulate matter
Material Aspect: Emissions
G4-EN21 – NOx, SOx, and other significant air emissions
2013
2014
2013
2014
7 629
7 088
20 537 404
18 236 614
18 002 263
Surface water, including:
rivers
2 129
930
20 298 831
municipal water supplies
5 500
6 158
238 573
234 351
-
-
267 952 821
258 222 689
-
-
1 234 522 960
1 146 205 883
Main drainage waters /
mine waters
Emission per MWh for net generation for all production capacities for each of the
following categories (kg/MWh):
1.31
1.18
SOx
1.85
1.87
Particulate matter
0.06
0.06
Cooling waters from open cooling system which
do not require purification. The only significant
aspect from the environmental point of view is
temperature of the discharged water.
Used methods of wastewater treatment
Biological and mechanical and
biological treatment.
Municipal wastewater is directed to
wastewater treatment plant
Innovations
NOx
P
G
E
G
i
E
K
Biological treatment, mechanical
and biological treatment
P
G
E
G
i
E
K
*
P
G
E
E
n
e
r
g
i
a
N
a
t
u
r
y
*
*
*
P
G
E
D
y
s
t
r
y
b
u
c
j
a
*
*
P
G
E
E
n
e
r
g
i
a
O
d
n
a
w
i
a
l
n
a
*
*
*
*
2013
2014
2013
2014
2013
2014
1 110
1 808
3 158
1
2
18 284
6 603
Amount of hazardous waste by the utilization method:
1 219
1 184
no data
no data
1
2
18 284
6 603
415
545
no data
no data
no data
no data
no data
no data
96
172
no data
no data
no data
no data
no data
no data
574
337
no data
no data
no data
no data
no data
no data
0
47
no data
no data
no data
no data
no data
no data
134
83
no data
no data
1
2
no data
no data
Amount of waste other than hazardous produced in the given year
8 159 571
8 294 645
6 715
7 624
1
1
25 000
25 000
Amount of waste other than hazardous by the utilization method:
8 484 047
8 642 064
no data
no data
1
1
25 000
25 000
3 760 775
3 453 655
no data
no data
no data
no data
no data
no data
12 077
464
no data
no data
no data
no data
no data
no data
6 650
10 762
no data
no data
no data
no data
no data
no data
4 458 627
4 915 648
no data
no data
no data
no data
25 000
25 000
245 918
261 535
no data
no data
1
1
no data
no data
Recycling
Neutralization
Storage in landfills
On-site storage and warehousing
Recovery (including energy recovery)
Recycling
Neutralization
Storage in landfills
On-site storage and warehousing
Social involvement
2014
1 010
Workplace
2013
Amount of hazardous waste produced in the given year
Recovery (including energy recovery)
Customers
G4-EN23 – Total weight of waste by type and disposal method [t]
* Waste collection agreements prescribe the management line compliant with the possessed licenses. Waste is provided to waste management utilities with
appropriate licenses.
** All waste is passed on to authorised waste management utilities for the purpose of further management. The amount of waste produced, and consequently
provided to authorized utilities at PGE Dystrybucja SA depends on the line failures, overhauls and investments carried out in a given year.
*** Waste derived from service work on wind turbines and for a short time stored in specially provided containers. Then it is collected by authorised utilities.
For this reason, we have no knowledge on how the waste is further processed.
91
Appendix
**** Waste is collected by an authorised organisation.
Our Group
P
G
E
D
y
s
t
r
y
b
u
c
j
a
2014
2013
2014
34
51
-
1
-
-
-
1
34
51
-
506,4
452,5
fuel spills (to the soil or water surface)
other (determined by the organization)
Effects of spills
P
G
E
G
i
E
K
2013
Number of recorded significant spills,
including by the type of spill:
Total volume of identified significant spills m3]
P
G
E
G
i
E
K
Value of monetary fines reduced (waived) for non-compliance with
environmental laws and regulations
Value of monetary fines not yet imposed, but estimated
2013
2014
2013
2014
7 719 340
45 414
0
500
25 723
0
0
500
-7 496 010
-243 021
0
0
0
53 990
0
0
for non-compliance with environmental laws and regulations
In the reporting period PGE Energia Odnawialna, PGE Dystrybucja and Exatel were not subject to monetary fines or non-monetary sanctions on account of
non-compliance with environmental laws and regulations.
Customers
A pipeline connecting a mazut
catcher with a mazut recovery
pumping station lost its tightness;
the volume of soil contaminated
with mazut amounted to about
100 m3. The local spill did not
spread outside the oil handling
facilities. The contaminated soil
was removed and neutralised.
The mazut pipeline was repaired,
and there are no significant
consequences for health, life and
the natural environment.
Value of monetary fines paid/to be paid for non-compliance with
P
G
E
E
n
e
r
g
i
a
N
a
t
u
r
y
Innovations
The effects of spills were
completely eliminated.
The environmental emergency
service removes the contaminated
soil and replaces it with soil
compliant with requirements
prescribed by the law.
The replacement of soil proceeds
on the basis of conducted
laboratory studies, which confirm
that the contamination has been
completely removed.
100
Value of monetary fines imposed for non-compliance with
Material Aspect: Compliance
G4-EN29 – Monetary value of significant fines and total number
of non-monetary sanctions for non-compliance with environmental
laws and regulations [PLN]
G4-EN24 – Total number and volume of significant spills
No significant spills were identified for PGE Energia Natury and PGE Energia Odnawialna.
There were no incidents of petroleum, waste or chemicals spills in the reporting period.
Workplace
Material Aspect: Overall issues in the area of environmental protection
G4-EN31 – Total environmental protection expenditures
and investments by type [PLN]
P
G
E
D
y
s
t
r
y
b
u
c
j
a
costs of utilization of waste, emission treatment and remediation
costs of prevention and management of environmental protection
investment expenditures for environmental protection
P
G
E
G
i
E
K
2013
2014
2013
2014
2013
2014
2013
2014
53 086 599
64 336 147
71 914
97 185
-
860 000
336 503 960
337 649 919
759 289
748 607
68 014
86 895
500 000
-
-
104 704
117 742
3 900
10 290
336 503 960
337 649 919
52 222 606
63 469 797
-
-
no data*
no data*
no data**
360 000
Social involvement
Total environmental protection expenditures, including:
P
G
E
E
n
e
r
g
i
a
N
a
t
u
r
y
P
G
E
E
n
e
r
g
i
a
O
d
n
a
w
i
a
l
n
a
* Currently data are aggregated in a way preventing their reliable presentation. We will make every effort to present this data in the next reporting period.
** Data for this year were not presented, as PGE EN took over the assets of Iberdrola and Dong Energy in July, so presenting data for this year could be
unrepresentative.
93
Appendix
Our Group
P
G
E
D
y
s
t
r
y
b
u
c
j
a
P
G
E
E
N
P
G
E
E
O
E
x
a
t
e
l
P
G
E
G
i
E
K
P
G
E
O
b
r
ó
t
P
G
E
S
A
P
G
E
E
J
1
G
E
D
o
m
M
a
k
l
e
r
s
k
i
P
G
E
S
y
s
t
e
m
y P
2013
2014
2013
2014
2013
2014
2013
2014
2013
2014
2013
2014
2013
2014
2013
2014
2013
2014
2013
2014
11 082
10 743
64
78
510
504
385
362
18 877
17 486
1 518
1 501
427
471
56
70
391
447
17
24
Women
1 685
1 609
30
35
114
113
137
122
2 866
2 617
1 103
1 092
226
243
27
32
79
85
10
10
Men
9 397
9 134
34
43
396
391
248
240
16 011
14 869
415
409
201
228
29
38
312
362
7
14
11 023
10 689
64
78
500
493
379
357
18 853
17 467
1 504
1 488
410
456
49
67
388
444
14
21
Women
1 657
1 580
30
35
110
109
132
118
2 860
2 609
1 099
1 087
213
236
23
30
78
83
8
10
Men
9 366
9 109
34
43
390
384
247
239
15 993
14 858
405
401
197
220
26
37
310
361
6
11
59
54
0
0
10
11
6
5
24
19
14
13
17
15
7
3
3
3
3
3
28
29
0
0
4
4
5
4
6
8
4
5
13
7
4
2
1
2
2
0
Total number of employees
Employment contract, full time
Employment contract, part time
Women
0
0
6
7
1
1
18
11
10
8
4
8
3
1
2
1
1
3
50
71
500
498
370
340
18 780
17 415
1 473
1 443
392
425
50
52
313
381
13
24
Women
1 677
1 599
22
32
110
110
128
111
2 834
2 521
1 074
1 057
210
224
24
26
57
68
9
10
Men
9 365
9 096
28
39
390
388
242
229
15 946
14 894
399
386
182
201
26
26
256
313
4
14
40
48
14
7
10
6
15
22
97
71
43
58
35
46
6
18
78
66
4
0
8
10
8
3
4
3
9
11
32
35
27
35
16
19
3
6
22
17
1
0
32
38
6
4
6
3
6
11
65
36
16
23
19
27
3
12
56
49
3
0
90
93
1
3
80
58
3
2
105
99
43
36
0
0
14
14
19
32
0
3
Women
46
48
0
0
11
6
2
2
23
22
28
23
0
0
11
11
14
14
0
2
Men
44
45
1
3
69
52
1
0
82
77
15
13
0
0
3
3
5
18
0
1
Employment contract for a definite time
Women
Men
Mandate contract
6
6
0
2
3
6
1
0
3
2
0
0
0
0
1
1
1
1
0
0
Women
0
0
0
0
1
4
1
0
2
2
0
0
0
0
0
0
0
0
0
0
Men
6
6
0
2
2
2
0
0
1
0
0
0
0
0
1
1
1
1
0
0
Contract of specific work
Customers
25
10 695
Innovations
31
11 042
Men
Employment contract for an indefinite time
Material Aspect: Employment
G4-10 – Total number of employees by employment
contract and gender
In 2013 and 2014 PGE Capital Group did not cooperate with a significant number of self-employed persons
Employees covered by collective bargaining
agreements
Percent of employees covered by
collective bargaining agreements
(in relation to all employees)
G4-10
Total number of employees of the companies*
P
G
E
G
i
E
K
P
G
E
S
A
*
P
G
E
O
b
r
ó
t
2013
2014
2013
2014
2013
2014
2013
2014
2013
2014
10 988
10 644
510
504
18 877
17 486
1 383
1 378
427
471
99%
99%
100%
100%
100%
100%
91%
92%
100%
100%
In 2013 and 2014 at PGE Dystrybucja one person among the contract employees was covered by a collective bargaining agreement.
2013
2014
P
G
E
C
a
p
i
t
a
l
G
r
o
u
p
33 327
31 686
p. 61
* This report includes data for the ten companies covered by this Report. Page 61 presents
the employment data for the entire PGE Capital Group (in numbers of people).
Social involvement
P
G
E
E
O
P
G
E
D
y
s
t
r
y
b
u
c
j
a
Workplace
G4-11
Employees covered by collective bargaining agreements
* The Company Collective Bargaining Agreements (Zakładowe układy zbiorowe pracy, ZUZP) are arrangements between the Employer and Trade Union
Organisations and are applicable to all employees irrespective of union membership. They mainly govern mutual rights and obligations of the parties to the
employment relationship, including working conditions and salaries, as well as other benefits closely related to work.
95
Appendix
Our Group
P
G
E
D
y
s
t
r
y
b
u
c
j
a
Total number of new employee hires
Women
P
G
E
E
N
P
G
E
E
O
E
x
a
t
e
l
P
G
E
G
i
E
K
P
G
E
O
b
r
ó
t
P
G
E
S
A
P
G
E
E
J
1
P
G
E
S
y
s
t
e
m
y
P
G
E
D
o
m
M
a
k
l
e
r
s
k
i
2013
2014
2013
2014
2013
2014
2013
2014
2013
2014
2013
2014
2013
2014
2013
2014
2013
2014
2013
2014
14
44
36
23
30
33
79
39
150
255
77
58
76
100
16
22
285
77
12
17
2
10
20
10
14
7
38
13
54
116
43
39
30
40
9
7
57
7
8
8
9
12
34
16
13
16
26
41
26
96
139
34
19
46
60
7
15
228
70
4
Age under 30 years
6
23
13
5
5
9
10
9
33
22
35
27
25
28
1
5
40
9
3
4
Age of 30-50 years
6
18
22
17
23
19
65
21
78
148
38
31
45
61
13
16
195
54
9
12
Age over 50 years
2
3
1
1
2
5
4
9
39
85
4
0
6
11
2
1
50
14
0
1
Men
0%
56%
29%
6%
7%
21%
11%
1%
1%
5%
4%
18%
21%
29%
31%
73%
17%
71%
71%
0%
1%
67%
29%
12%
6%
28%
11%
2%
4%
4%
4%
13%
16%
33%
22%
72%
8%
80%
80%
Men
0%
0%
47%
30%
4%
7%
17%
11%
1%
1%
8%
5%
23%
26%
24%
39%
73%
19%
57%
64%
Age under 30 years
1%
8%
87%
33%
12%
24%
37%
41%
9%
9%
25%
25%
56%
43%
17%
50%
69%
17%
75%
133%
Age of 30-50 years
0%
0%
46%
28%
9%
8%
21%
8%
1%
2%
5%
4%
15%
19%
30%
30%
67%
17%
69%
60%
Age over 50 years
0%
0%
100%
33%
1%
2%
7%
15%
0%
1%
1%
0%
7%
12%
29%
14%
122%
19%
0%
100%
367
406
18
9
22
38
78
61
906
1 646
61
62
39
56
6
8
17
23
0
11
Total number of employees who left
in the reporting period, including:
9
4
13
9
38
29
172
368
32
42
14
24
3
2
2
5
0
9
9
5
9
29
40
32
734
1 278
29
20
25
32
3
6
15
18
0
2
Age under 30 years
8
11
6
1
3
5
4
6
21
22
9
17
3
3
0
0
1
2
0
3
Age of 30-50 years
107
128
12
8
13
20
50
48
254
383
25
30
29
46
3
7
15
17
0
8
Age over 50 years
252
267
0
0
6
13
24
7
631
1 241
27
15
7
7
3
1
1
4
0
0
4%
4%
28%
12%
4%
8%
20%
17%
5%
9%
4%
4%
9%
12%
11%
11%
4%
5%
0%
46%
Women
5%
6%
30%
11%
11%
8%
28%
24%
6%
14%
3%
4%
6%
10%
11%
6%
3%
6%
0%
90%
Men
3%
3%
26%
12%
2%
7%
16%
13%
5%
9%
7%
5%
12%
14%
10%
16%
5%
5%
0%
14%
Age under 30 years
2%
4%
40%
7%
7%
14%
15%
27%
6%
9%
6%
15%
7%
5%
0%
0%
2%
4%
0%
100%
Age of 30-50 years
2%
2%
25%
13%
5%
9%
16%
17%
3%
5%
3%
4%
10%
15%
7%
13%
5%
5%
0%
40%
Percent of employees who left
6%
0%
0%
3%
6%
44%
12%
6%
13%
5%
3%
9%
8%
43%
14%
2%
5%
0%
0%
28.4
6.0
10.4
11.5
16.1
7.0
4.6
22.8
25.9
18.8
13.8
13.3
13.4
2.8
12.5
10.6
8.8
0.0
9.9
Women
34.8
31.9
3.6
11.5
10.8
5.9
6.7
5.4
18.3
23.3
22.4
15.1
14.6
11.1
2.0
9.0
8.5
11.2
0.0
7.8
Men
29.8
30.4
8.4
9.6
12.6
19.3
7.3
3.8
23.9
26.6
14.8
11.1
12.6
15.1
3.7
13.7
10.9
8.2
0.0
19.5
Age under 30 years
5.0
5.6
2.7
2.0
1.2
0.7
3.3
1.0
2.0
1.5
6.6
1.7
1.0
1.0
0.0
0.0
4.0
1.5
0.0
4.3
Age of 30-50 years
20.3
18.2
7.7
11.5
2.7
7.5
5.6
4.0
20.3
22.8
8.7
12.0
11.1
11.5
2.0
9.9
9.5
8.6
0.0
12.0
Age over 50 years
36.4
37.8
0.0
0.0
35.8
35.2
10.7
12.0
27.6
28.8
33.0
31.0
27.7
32.1
3.7
31.0
33.0
13.3
0.0
0.0
97
Appendix
Social involvement
6%
27.9
Age over 50 years
Average seniority of employees
who left [in years]
Workplace
91
315
Men
Customers
86
281
Women
Innovations
0%
Women
Percentage of new employee hires
G4-LA1 – Total number and rates of new employee hires
and employee turnover by age group, gender and Company
Our Group
G4-EU15 – Percentage of employees eligible to retire
in the next 5 and 10 years broken down by job category
P
G
E
D
y
s
t
r
y
b
u
c
j
a
P
G
E
E
O
E
x
a
t
e
l
P
G
E
G
i
E
K
P
G
E
O
b
r
ó
t
P
G
E
S
A
P
G
E
E
J
1
P
G
E
S
y
s
t
e
m
y
2014
2014
2014
2014
2014
2014
2014
2014
4.07%
10.71%
0.82%
15.80%
9.80%
8.07%
0.00%
1.12%
Management Board, Directors
6.47%
4.17%
0.00%
24.14%
0.00%
7.41%
0.00%
0.00%
Managerial posts
5.20%
0.00%
0.00%
20.26%
0.29%
7.25%
0.00%
0.00%
9.51%
8.33%
0.00%
1.28%
Percentage of employees eligible to retire in the next 5 years,
including:
Other employees
Percentage of employees eligible to retire in the next 10 years,
including:
3.95%
1.13%
0.97%
15.62%
9.99%
35.71%
0.00%
28.86%
19.81%
13.59%
4.11%
0.67%
10.79%
8.33%
0.00%
62.07%
0.00%
18.52%
0.00%
0.00%
13.00%
7.50%
0.00%
34.29%
1.23%
8.70%
0.00%
0.00%
Other employees
9.75%
3.38%
0.00%
29.15%
18.65%
13.79%
5.77%
0.77%
Innovations
Management Board, Directors
Managerial posts
Customers
Material Aspect: Occupational Health and Safety
G4-LA7– Workers with high incidence or high risk of diseases
related to their occupation
Workplace
The greatest risk at PGE GiEK SA is connected with occupation-related diseases. Risks which may cause
occupational diseases according to the classification in compliance with relevant regulations are as
follows: exceeding noise standards at work places, mechanical vibrations, ionising radiation, chemical
substances (fibrogenic dusts) and carcinogenic factors. The company undertook mitigating measures
focused on regular medical checkups of employees, programmes reducing the impact of harmful factors
on the occupational activity or excluding them, preventive vaccinations and analysis of work places.
Social involvement
99
Appendix
Our Group
Due to the specificity of the activities of particular business lines, we report the accident rate for companies in which the risk of accident at
work is significant.
P
G
E
D
y
s
t
r
y
b
u
c
j
a
P
G
E
E
N
P
G
E
E
O
E
x
a
t
e
l
P
G
E
G
i
E
K
P
G
E
O
b
r
ó
t
2014
2013
2014
2013
2014
2013
2014
2013
2014
2013
2014
85
60
0
1
4
3
2
1
62
43
7
8
3
4
0
1
0
0
2
0
4
3
2
5
82
56
0
0
4
3
0
1
58
40
5
3
3*
6
0
0
0
0
0
0
2**
0
0
0
Women
0
0
0
0
0
0
-
-
0
0
0
0
Men
4
6
0
0
0
0
-
-
5
0
0
0
8
6
0
13
8
6
5
3
3
2
5
5
2
2
0
29
0
0
15
0
1
1
2
5
Women
Men
Number of fatalities, multiple and severe accidents
Accident frequency rate
Accident frequency rate = (number of accidents / number of
employees)* 1000
Women
Men
Total days of incapacity for work due to accidents at work
Men
6
0
0
10
8
0
4
4
3
12
7
3 777
0
189
66
23
10
33
4 783
3 507
187
273
282
398
0
189
0
0
10
0
434
255
30
254
0
0
66
23
0
33
4 349
3 252
157
19
64
78
510
504
385
362
18 877
17 486
1 516
1 501
Women
1 685
1 609
30
35
114
113
137
122
2 866
2 617
1 101
1 092
Men
9 397
9 134
34
43
396
391
248
240
16 011
14 869
415
409
61
63
0
189
17
8
5
33
77
82
27
34
Women
94
100
0
189
0
0
5
0
109
85
15
51
Men
60
60
0
0
17
8
0
33
75
81
31
6
0
0
0
0
0
0
0
0
0
0
0
0
Women
0
0
0
0
0
0
0
0
0
0
0
0
Men
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
4
2
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
4
2
0
0
Accident severity rate
Lost days against the total number of accidents
Number of stated occupational diseases
Total number of subcontractors’ accidents at work performed for the
account of reporting organization
Women
Men
There were no fatalities, multiple or severe accidents of the subcontractors of PGE Capital Group during 2013-2014
* includes one multiple accident, in which two persons were injured
** includes two multiple accidents, in which five persons were injured
101
Appendix
Social involvement
3 379
10 743
Workplace
4 931
11 082
Total number of employees
Customers
Women
9
5 213
Innovations
2013
Total number of accidents at work, including:
Material Aspect: Occupational Health and Safety
G4-LA6 – Type of injury and rates of injury, occupational diseases,
lost days, and absenteeism, and total number of work-related fatalities,
by company and by gender
Our Group
P
G
E
D
y
s
t
r
y
b
u
c
j
a
*
P
G
E
E
N
P
G
E
E
O
E
x
a
t
e
l
P
G
E
G
i
E
K
P
G
E
O
b
r
ó
t
P
G
E
S
A
P
G
E
S
y
s
t
e
m
y
2013
2014
2013
2014
2013
2014
2013
2014
2013
2014
2013
2014
2013
2014
2013
2014
1.80
1.77
0.20
0.13
2.77
1.61
0.72
0.71
1.38
3.03
1.77
1.49
3.82
2.08
0.43
0.89
Women
1.17
1.18
0.23
0.77
1.45
0.82
0.82
0.90
1.15
7.23
0.43
0.33
Men
1.91
1.87
0.41
0.65
3.22
1.88
0.67
0.62
1.43
2.29
0.43
1.02
Senior management
4.11
3.38
b/d
1.07
2.57
2.05
0.67
1.22
7.76
8.07
0.46
0.05
Managerial posts
3.15
2.18
b/d
0.80
5.09
4.53
2.69
1.91
3.78
5.91
0.79
0.37
Other employees
1.67
1.71
b/d
0.59
2.55
1.33
0.51
0.54
1.29
2.91
0.41
0.96
Average number of training days
no data
no data
Material Aspect: Training and Education
G4-LA9 – Average days of training per year per employee
by gender, and by employee category
* Out of 9 branches, two - Branch in Warsaw and Branch in Białystok – reported lack of data on this aspect
In the reporting period there are no data available related to education and trainings of employees at Dom Maklerski and PGE EJ 1.
Innovations
P
G
E
D
y
s
t
r
y
b
u
c
j
a
P
G
E
E
N
2014
2013
2014
women
20%
25%
33%
33%
men
80%
75%
67%
67%
0%
0%
0%
0%
2013
E
x
a
t
e
l
P
G
E
G
i
E
K
2013
P
G
E
O
b
r
ó
t
2014
2013
2014
0%
0%
67%
25%
0%
0%
0%
0%
100%
100%
33%
75%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%
0%
0%
0%
100%
50%
33%
33%
67%
67%
66%
0%
50%
67%
67%
33%
33%
34%
2014
2013
2014
P
G
E
S
A
2013
P
G
E
E
J
1
P
G
E
S
y
s
t
e
m
y
P
G
E
D
o
m
M
a
k
l
e
r
s
k
i
2014
2013
2014
2013
2014
0%
0%
50%
67%
0%
0%
0%
0%
100%
100%
50%
33%
100%
100%
100%
100%
0%
0%
0%
0%
0%
0%
0%
75%
50%
100%
33%
75%
67%
100%
25%
50%
0%
67%
25%
33%
0%
2013
2014
Percent of persons in the organization’s
Management Board
Age under 30 years
Age of 30-50 years
80%
25%
100%
100%
100%
75%
Age over 50 years
20%
75%
0%
0%
0%
25%
women
50%
17%
25%
50%
33%
20%
0%
33%
25%
0%
50%
50%
43%
44%
20%
0%
50%
33%
33%
33%
men
50%
83%
75%
50%
67%
80%
100%
67%
75%
100%
50%
50%
57%
56%
80%
100%
50%
67%
67%
67%
0%
0%
0%
0%
0%
0%
0%
0%
Workplace
2013
P
G
E
E
O
Customers
Material Aspect: Diversity and Equal Opportunity
G4-LA12 – Composition of governance bodies and breakdown
of employees per employee category according to gender, age group,
minority group membership, and other indicators of diversity
Percent of persons in the organization’s
Supervisory Board
0%
0%
0%
0%
0%
33%
17%
0%
0%
0%
0%
Age of 30-50 years
67%
67%
75%
100%
100%
100%
33%
67%
75%
67%
67%
67%
57%
56%
80%
100%
100%
67%
100%
100%
Age over 50 years
33%
33%
25%
0%
0%
0%
33%
17%
25%
33%
33%
33%
43%
44%
20%
0%
0%
33%
0%
0%
women
15%
15%
47%
45%
22%
22%
36%
34%
41%
44%
73%
73%
53%
52%
48%
46%
20%
19%
59%
42%
men
85%
85%
53%
55%
78%
78%
64%
66%
59%
56%
27%
27%
47%
49%
52%
54%
80%
81%
41%
58%
Age under 30 years
4%
2%
23%
18%
8%
7%
7%
6%
8%
7%
9%
7%
11%
14%
11%
14%
15%
12%
24%
13%
Age of 30-50 years
56%
56%
75%
65%
50%
47%
79%
77%
77%
70%
52%
52%
70%
67%
77%
76%
75%
72%
76%
83%
Age over 50 years
41%
42%
2%
17%
42%
46%
14%
17%
15%
23%
33%
35%
19%
19%
13%
10%
10%
16%
0%
4%
Percent of employees
103
Appendix
Data as of 31.12.2013 and 31.12.2014
Social involvement
Age under 30 years
0%
Our Group
G4-EU2 – Net energy output and heat broken down
by primary energy source
G
K
P
G
E
G
K
P
G
E
2
0
1
3
2
0
1
4
Installed capacity in MW by the type of fuel used:
2
0
1
3
2
0
1
4
Net generated heat in GWh, by the type of fuel used:
Hard coal
3 264.2
3 286.2
Hard coal
12 347
11 992
Lignite
6 797.0
6 797.0
Lignite
41 109
38 860
447.0
477.0
Natural gas
1 114
1 153
68.5
75.5
Biomass
1 026
1 256
Wind energy
283.2
311.0
Wind energy
427
643
Water energy
1 576.5
1 604.2
Water energy
1 017
935
Natural gas
Biomass
Generated heat in GJ by the type of fuel used:
Hard coal
12 111 605
2 877 484
2 651 004
Natural gas
3 170 033
2 840 248
921 456
791 418
39 447
35 077
Biomass
Other (mazut, ekoterm)
G
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1
3
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4
Length of lines by the voltage in km
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*
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21
Bełchatów
219 778
124 840
57%
10 078
Bogatynia
146 527
58 820
40%
medium voltage lines (1-30kV)
108 575
109 022
Gryfino
108 533
21 292
20%
low voltage lines with service lines
231 094
232 598
Dobrzeń Wielki
71 481
13 815
19%
Bobrowice
14 312
1 866
13%
118 183
13 747
12%
Length of overhead lines in km
21
high voltage lines
10 043
10 057
Czernichów
26 898
1 643
6%
medium voltage lines
91 494
91 435
Gniewino
35 513
1 627
5%
176 893
176 601
Solina
25 502
941
4%
15
21
medium voltage lines
17 082
17 587
Gorzów Wielkopolski
54 201
55 997
Białystok
Rzeszów
Length of cable lines in km
high voltage lines
Skarżysko-Kamienna
Lublin i Zamość
973 506
14 678
2%
2 154 959
23 278
1%
458 907
4 512
1%
1 440 321
9 498
1%
1 459 745
6 603
0,5%
12 147 976
52 038
0,4%
Kielce
1 062 832
2 586
0,2%
Łódź
3 807 250
8 740
0,2%
Bydgoszcz
The Capital City of Warsaw
Social involvement
21
extra-high voltage lines
Workplace
21
10 058
high voltage lines (110kV)
105
Appendix
* Data for 2013 published on the website of the Central Statistical Office of Poland (data for 2014 are not available as of the date hereof):
http://stat.gov.pl/bdl/app/strona.html?p_name=indeks
** Estimate based on the tax returns and documentation of other levies incurred by PGE for the benefit of local authorities resulting from legal obligations
Customers
Material Aspect: Indirect Economical Impacts
Percent of commune expenditures financed by PGE in 2013
WG4-EU4 – Length of the overhead and cable lines
extra-high voltage lines (220kV)
Innovations
13 539 128
Lignite
G4-EU1 – Installed capacity, broken down
by primary energy source
Our Group
P
r
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f
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d
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I
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d
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E
x
t
e
r
n
a
l
A
s
s
u
r
a
n
c
e
G4-21
Aspect Boundary outside the organization
G4-22
Description of the effects of any restatements of information provided
in previous reports, and the reasons for such restatements and their
impact
Not applicable. This
report is the first CSR
report of the PGE Group
Significant changes from previous reporting periods regarding
Not applicable. This
report is the first CSR
report of the PGE Group
P
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g
e
S
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y
a
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d
A
n
a
l
y
s
i
s
G4-1
A statement from the most senior decision-maker of the organization
about the relevance of sustainability to the organization and the
organization’s strategy for addressing sustainability
G4-3
Name of the organization
08
G4-4
Primary products/services
08-09
G4-5
Location of the organization’s headquarters
G4-6
Number of countries where the organization operates
08
G4-7
Nature of ownership and legal form
10
G4-8
Markets served (including geographic breakdown,
sectors served, and types of customers and beneficiaries)
by employment type, gender
08
G4-9
Scale of the organization
06
G4-10
Number of employees by business region, age, gender
and type of contract
G4-11
Number of employees covered by collective bargaining agreements
G4-12
Description of supply chain
G4-13
Significant changes during the reporting period regarding the
organization’s size, structure or ownership
10
G4-14
Risk management in the organization
14
03
G4-23
S
t
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k
e
h
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l
d
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z
a
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i
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n
a
l
P
r
o
f
i
l
e
G4-26
G4-27
84-86
86
Key topics and concerns that have been raised through stakeholder
engagement, and how the organization has responded to those key
topics and concerns, including through its reporting
G4-28
Reporting period
64, 94-95
G4-29
Date of most recent previous report
94-95
G4-30
Reporting cycle
15
G4-31
Contact point
G4-32
Reporting option chosen by the organization and GRI table
G4-33
Policy and current practice with regard to seeking external assurance
for the report
87
84
84
08, 104
G4-EU2
Net energy output broken down by primary energy source and by
regulatory regime
G4-EU3
Number of residential, industrial, institutional and commercial
customer accounts
G4-EU4
Length of above and underground transmission and distribution lines
by regulatory regime
28, 104
G4-EU5
Allocation of CO2 emissions allowances or equivalent, broken down by
carbon trading framework
29
Customers
Installed capacity, broken down by primary energy source and by
regulatory regime
106-109
84
C
o
r
p
o
r
a
t
e
G
o
v
e
r
n
a
n
c
e
G4-34
G4-EU1
Not applicable
Inside cover
16
17
Governance structure of the organization, including committees of the
highest governance body, responsible for particular tasks
13
E
t
h
i
c
s
G4-56
Values, principles, standards and norms of behavior like codes of
conduct and codes of ethics
08, 12
S
p
e
c
i
f
i
c
S
t
a
n
d
a
r
d
D
i
s
c
l
o
s
u
r
e
s
48
E
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A
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a
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I
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d
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I
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s
M
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A
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t
:
E
c
o
n
o
m
i
c
P
e
r
f
o
r
m
a
n
c
e
DMA Economic Performance
G4-EC1
Direct economic value generated and distributed
Social involvement
06-08, 10-11
G4-DMA
08
M
a
t
e
r
i
a
l
A
s
p
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c
t
:
I
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d
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E
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o
m
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c
I
m
p
a
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t
s
84
G4-18
Process for defining the report content
84
G4-19
List of all the material Aspects identified in the process for defining
report content
87
Aspect Boundary within the organization
87
Workplace
23, 105
P
r
o
f
i
l
e
i
n
d
i
c
a
t
o
r
s
G4-20
Basis for identification and selection of stakeholders with whom to engage
Approach to stakeholder engagement, including frequency of
engagement by type and by stakeholder group
85
R
e
p
o
r
t
p
r
o
f
i
l
e
Memberships of associations (such as industry associations) and
national or international advocacy organizations
G4-17
List of stakeholder groups engaged by the organization
G4-25
internal cover
G4-16
Information on all entities included in the
organization’s consolidated financial statements
or equivalent documents
G4-24
Innovations
G4-15
Externally developed economic, environmental and social charters,
principles, or other initiatives to which the organization subscribes or
which it endorses
87
GRI G4 Content Index
G4-DMA
DMA Indirect Economical Impacts
G4-EC7
Development of significant infrastructure investments and services
supported for communities through commercial, in-kind, or pro bono
engagements.
06-08, 10-11
76
G4-EC8
Significant indirect economic impacts, including the extent of impacts
28-31
E
n
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m
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:
M
a
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i
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s
DMA Materials
G4-EN1
Materials used by weight or volume
24-25
88
107
Appendix
G4-DMA
M
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i
a
l
A
s
p
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:
T
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a
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i
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g
a
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d
E
d
u
c
a
t
i
o
n
DMA Emissions
24-25
G4-EN3
Energy consumption within the organization
88-89
G4-EN5
Energy intensity
M
a
t
e
r
i
a
l
A
s
p
e
c
t
:
B
i
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d
i
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r
s
i
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y
G4-EN12
89
DMA Training and Education
G4-LA9
Average hours of training per year per employee by gender, and by
employee category
G4-LA10
Programs for skills management and lifelong learning that support the
continued employability of employees and assist them in managing
career endings
30-31
DMA Biodiversity
Description of significant impacts of activities, products, and services
on biodiversity in protected areas and areas of high biodiversity value
outside protected areas
30-31
G4-DMA
DMA Diversity and Equal Opportunity
G4-LA12
Composition of governance bodies and breakdown of employees per
employee category according to gender, age group, minority group
membership, and other indicators of diversity
24-25
G4-DMA
DMA Emissions
G4-EN15
Direct greenhouse gas (GHG) emissions (scope 1)
NOx, SOx, and other significant air emissions
29
90
M
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i
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l
A
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p
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:
E
f
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d
W
a
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DMA Effluents and Waste
G4-EN22
Total water discharge by quality and destination
G4-EN23
Total weight of waste by type and disposal method
G4-EN24
Total number and volume of significant spills
91
90-91
92
DMA Compliance
15
G4-EN29
Monetary value of significant fines and total number of non-monetary
sanctions for non-compliance with environmental laws and regulations
93
DMA Overall in the area of environment
21-22
G4-EN31
Total environmental protection expenditures and
investments by type
92-93
G4-DMA
DMA Anti-corruption
15
G4-SO3
Total number and percentage of operations assessed
for risks related to corruption and the significant risks
identified
15
G4-SO5
Confirmed incidents of corruption
and actions taken
15
M
a
t
e
r
i
a
l
a
s
p
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c
t
:
C
o
m
p
l
i
a
n
c
e
G4-DMA
DMA Compliance
15
G4-SO8
Monetary value of significant fines and total number of non-monetary
sanctions for non-compliance with laws and regulations
15
M
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t
e
r
i
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l
A
s
p
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:
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S
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y
G4-DMA
DMA Grievance Mechanisms
for Impacts on Society
G4-SO11
Number of grievances about impacts on society filed, addressed, and
resolved through formal grievance mechanisms
M
a
t
e
r
i
a
l
A
s
p
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c
t
:
E
m
p
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y
m
e
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t
Benefits provided to full-time employees that are not provided to
temporary or part-time employees, by significant locations of
operation
G4-EU15
Percentage of employees eligible to retire in the
next 5 and 10 years broken down by job
category and by region
62-67
DMA Occupational Health and Safety
G4-LA6
Type of injury and rates of injury, occupational diseases, lost days, and
absenteeism, and total number of work-related fatalities, by region
and by gender
G4-LA7
Workers with high incidence or high risk of diseases related to their
occupation
G4-DMA
DMA Product and Service Labeling
54-55
G4-PR5
Results of surveys measuring customer satisfaction
54-55
M
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a
l
A
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:
M
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C
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t
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s
66, 96-97
67
66, 98-99
M
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:
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S
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G4-DMA
S
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:
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R
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p
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s
i
b
i
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i
t
y
66-67
G4-DMA
DMA Marketing Communications
PR7
Total number of incidents of non-compliance with regulations
and voluntary codes concerning marketing communications,
including advertising, promotion, and sponsorship, by type
of outcomes
46-55
There were no such
incidents in the
reporting period
M
a
t
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r
i
a
l
A
s
p
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c
t
:
C
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P
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i
v
a
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y
G4-DMA
DMA Customer privacy
G4-PR8
Total number of substantiated complaints regarding breaches of
customer privacy and losses of customer data
46-55
There were no such
incidents in the
reporting period
66, 100-101
M
a
t
e
r
i
a
l
A
s
p
e
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t
:
A
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a
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s
a
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S
e
r
v
i
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s
98
G4-DMA
DMA Availability Product and Service
G4-EU28
Power outage frequency
56
G4-EU29
Average power outage duration
56
45-49
109
Appendix
*39 among them referred to grievances relating to the area of activity of PGE Dystrybucja (35 in 2014) and were connected with the company’s maintenance works. In response to
the recorded incidents, the company implemented appropriate reparatory measures. In 2014 one letter from Greenpeace organization was filed with PGE EJ 1. The company
addressed all issues described therein.
Social involvement
G4-LA2
40 grievances were filed
with the PGE Capital Group
companies*
Workplace
G4-LA1
15
M
a
t
e
r
i
a
l
A
s
p
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c
t
:
P
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a
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S
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L
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S
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d
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s
:
L
a
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P
r
a
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t
i
c
e
s
a
n
d
D
e
c
e
n
t
W
o
r
k
Total number and rates of new employee
hires and employee turnover by age group,
gender and company
102-103
S
o
c
i
a
l
i
n
d
i
c
a
t
o
r
s
:
s
o
c
i
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M
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A
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:
o
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a
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i
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e
a
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e
a
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f
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v
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n
m
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t
G4-DMA
62
Customers
G4-DMA
DMA Employment
64-65
M
a
t
e
r
i
a
l
A
s
p
e
c
t
:
A
n
t
i
c
o
r
r
u
p
t
i
o
n
90-91
M
a
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l
A
s
p
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c
t
:
C
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m
p
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i
a
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e
G4-DMA
64, 102-103
Innovations
G4-DMA
64-65
M
a
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r
i
a
l
a
s
p
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t
:
D
i
v
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r
s
i
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a
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d
E
q
u
a
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O
p
p
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u
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i
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y
M
a
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e
r
i
a
l
A
s
p
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t
:
E
m
i
s
s
i
o
n
s
G4-EN21
G4-DMA
G4-DMA
G4-DMA
Our Group
M
a
t
e
r
i
a
l
A
s
p
e
c
t
:
E
n
e
r
g
y
Our Group
Innovations
Customers
Workplace
Social involvement
Appendix
111
Independent assurance report
Our Group
AA1000 Accountability standards – One of the acknowledged CSR standard groups, AA1000 series has been created by an
international think-tank AccountAbility through dialogue with stakeholders and in cooperation with experts. The standards refer to
stakeholders and support organisation in the process of their management.
Business line – is an owner of the operating processes, part of development processes (implementation of investment projects)
and support processes (asset management and environment protection). Business lines denote the key PGE Capital Group companies
performing defined activities related to the core business.
CETOP Index (Central European Blue Chip Index) – an index of stock of 20 largest companies from Central Europe maintained
by the stock exchange in Budapest. Companies included in this index have to be listed on the stock exchange in Budapest, Warsaw,
Prague, Bratislava, Ljubljana or Zagreb.
Co-generation – simultaneous generation of heat and electricity or mechanical energy in the course of one and the same
technological process.
Registered headquarters:
ul. Mysia 2
00-496 Warsaw
For more information about CSR at PGE Polska Grupa Energetyczna SA, please contact our
CSR Department:
Andrzej Stangret, acting Director of the Corporate Communications Department of PGE SA
e-mail: [email protected]
phone: +48 22 340 20 67
Innovations
Corporate Centre (CK) – meaning PGE Polska Grupa Energetyczna SA, is responsible for managing the PGE Capital Group, including
definition and formulation of the strategy and supervision over its operations.
ERM – Enterprise Risk Management.
EU ETS – European Union Greenhouse Gas Emission Trading Scheme.
EUA – European Union Allowances, transferable CO2 emission allowances; one EUA allows an operator to release one tonne of CO2.
Generating unit – a technically and commercially defined set of equipment belonging to an energy utility company and used to
generate electricity or heat and to evacuate power.
Eco Calculator
Thanks to the use of CyclusOffset paper instead of non-recycled paper,
the negative impact on the environment was reduced by:
kV – kilovolt, an SI unit of electric potential difference, voltage and electromotive force; 1kV= 103 V.
Microgeneration – combined heat and power systems. Microgeneration systems are composed of gas-, oil- or biomass-fired boilers,
which heat buildings and produce electricity.
880
211
2 109
22 165
2 805
1 430
kg of waste
kg of greenhouse gases
Customers
Installed capacity – the formal value of active power recorded in the design documentation of a generating system as the maximum
achievable capacity of that system, confirmed by the acceptance protocols of that system (a historical value, it does not change over
time).
Glossary
MSCI Index (Morgan Stanley Capital International Index) – an international stock market index.
MW – a unit of power in the SI system, 1 MW = 106 W.
Prosumer photovoltaics – photovoltaic system installed by a private person (prosumer), e.g. on a roof of a house, for the purpose
of producing electricity obtained directly from solar radiation.
Renewable Energy Source (RES) – a source of generation using wind power, solar radiation, geothermal energy, waves, sea currents
and tides, flow of rivers and energy obtained from biomass, landfill biogas as well as biogas generated in sewage collection or
treatment processes or the decomposition of stored plant or animal remains.
SAIDI (System Average Interruption Duration Index) – lost minutes; unplanned outages (excluding catastrophic events).
km of travel with a car of
an average European class
kWh of energy used
litres of water used
kg of timber used
SOx – sulphur oxides.
Contents partner: PwC Polska Sp. z o.o.
Tariff – the list of prices and rates and terms of application of the same, devised by an energy utility and introduced as binding
on the customers specified therein in prescribed manner.
Graphic design, layout, printing: Advertising agency Art Group Sp. z o.o.
Tariff group – a group of customers offtaking electricity or heat or using services related to electricity or heat supply to whom a single
set of prices or charges and terms are applied.
The authors of photographs used in this publication and hardcopy summary of the report:
Kacper Kowalski, Wiktor Zdrojewski, Jakub Dargiewicz, Krzysztof Bartos, Tadeusz Późniak,
Jan Ambroziewicz, Andrzej Juchniewicz, Tomasz Wąsik, Andrzej Godziewski/ImagoPro.pl.
TWh – terawatt hour, a multiple of unit of energy in the SI system. 1 TWh is equal to 109 kWh.
The remaining photographs come from from in-house files of the companies of PGE Capital Group.
Social involvement
SAIFI (System Average Interruption Frequency Index) – an index of system average frequency of long and very long interruptions,
calculated as the number of users exposed to the consequences of all such interruptions within a year divided by the total number
of the users served,
Appendix
Workplace
NOx – nitrogen oxides.
Our Group
Innovations
Customers
Workplace
Social involvement
www.gkpge.pl/csr
CSR Report
of PGE Group
2013–2014
Appendix

CSR Report

Transcription

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