Brochure

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Brochure
Padre Billini # 405
Zona Colonial, Santo Domingo
Dominican Republic
Tel: 001 809 686 02 78
E-Mail: [email protected]
Homepage: www.domreptours.com
COMPANY PROFILE DOM REP TOURS
Discover the delights of the Dominican Republic...
Boutique hotels instead of huge bungalow complexes, exploration tours and round trips in
rental cars instead of lazing on the beach − the Dominican Republic is simply packed with
surprises for those who travel inland and discover locations which until now have been off
the beaten track. ...
...and feel the heart of its people
Friendly and cultivated, proud and passionate, young and always curious, old but still
dancing.
OUR PHILOSOPHY
DOM REP TOURS
 For the sophisticated traveller, tailor-made, with style and the individual touch.
ABOUT US
DOM REP TOURS was founded in Switzerland (under Swiss law) by experienced European
tourism professionals in 2006, and has already turned into a leading foreign incoming agency
in the Dominican Republic. The German-Swiss management together with its professional
mixed Dominican and European team has been focusing successfully on high-quality services
for small to medium sized travel designers and tour operators, specialized in the premium
segment, with an individual touch and for an upmarket clientele. Among the clients of DOM
REP TOURS are many prestigious and renowned TTOOs in Europe and all over the world.
DOM REP TOURS is located in the heart of Colonial Santo Domingo. In our office, 9 employees
(among them 6 Europeans from Germany, France and Switzerland) offer their services to a
worldwide international clientele. Due to an extensive knowledge of the country, resulting
from more than 10 years of personal experience (and a broad expertise in the most important
outgoing tourism markets), DOM REP TOURS has become very strong in the creation of tailormade, high-quality à la carte programs for FITs, small groups and incentives, adapted to the
individual needs of the clients and different segments in each country. Attention to detail is
very important for us, and we have committed ourselves to quality and excellence in service –
which we find crucial for success in a complex destination like the Dominican Republic. All
staff members speak fluent English and Spanish, the majority speaking German and some
French. All are familiar with the requirements and expectations of their sophisticated
international clientele. We work countrywide with 10 – 15 carefully selected, well-trained
and certified multilingual tour guides, all officially licensed by the Dominican Ministry of
Tourism.
DOM REP TOURS is one of the very few agencies in the Dominican Republic which does not
focus on mass tourism and therefore concentrates on a more personal service and special
attention to the guests. We consider ourselves the leading specialists for a cultivated,
individual and demanding upmarket clientele. One of the big advantages of working through
DOM REP TOURS is the direct communication with our onsite staff in Santo Domingo, who
very well know the needs of their Western clients and can also give a realistic and neutral
view about the possibilities and limitations in the Dominican Republic. You will receive faster,
more accurate and more complete answers to all your questions and all programs and
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Padre Billini # 405
Zona Colonial, Santo Domingo
Dominican Republic
Tel: 001 809 686 02 78
E-Mail: [email protected]
Homepage: www.domreptours.com
itineraries will be in English. Our opening hours are from Monday - Friday from 8 am to 5 pm
and Saturday from 8 am to 12 pm. We also have a 24 hour emergency hotline.
DOM REP TOURS also offers its rep services in the main Dominican beach destinations of
Punta Cana, Puerto Plata and Samaná Peninsula. We have been represented in the UK since
2009, and soon we will be represented in the Americas (USA/Canada/Mexico/Latin America).
THE COUNTRY
Tourism in the Dominican Republic is in transition. In addition to beautiful beaches, visitors to
the island are increasingly keen to discover its other attractions. This fact has been
recognized by the Dominican Republic Tourist Board, which is making huge endeavours
towards sustainable tourism and the development and promotion of new projects in the
island’s interior. This has also already been realized by DOM REP TOURS, the Swiss and
German tourism specialists. The country still embodies the ideal of a Caribbean beach holiday
with dream beaches, waving palms and Merengue music. However, with its colonial towns and
Taíno history, the country also offers its guests an equal cultural experience. In addition, it
offers over 30 national parks, and the highest mountain in the Caribbean.
OUR PRODUCT RANGE
As a full service agency we offer countrywide tailor-made, creative and exclusive programs
and extraordinary activities at fair prices and preferential local rates:
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Private Programs and Tours for FITs
Programs and Tours for Groups
Seat-in Tours
Special-Interest-Programs and Tours
(e.g. cigars and rum, music and dance, nature, hiking, history, arts and literature, social projects,
cultural experiences, amongst others)
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Incentives
Events
Conferences and Meetings
Rental cars
Rental car tours with specially elaborated itineraries and a route booklet with maps
Specialised in Excursions such as hiking, biking, rafting, exploring the cloud forest
Hotels (city hotels Santo Domingo, beach hotels and round-trip hotels)
Serviced apartments and mansions/villas
Transfers
Domestic flights
Guide services in English, German, French and Spanish (other languages on request)
Special VIP and concierge services
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Padre Billini # 405
Zona Colonial, Santo Domingo
Dominican Republic
Tel: 001 809 686 02 78
E-Mail: [email protected]
Homepage: www.domreptours.com
HOW WE DIFFERENTIATE OURSELVES FROM OTHERS
 Faster, more accurate and more complete answers
 Communication in English (also in German, Spanish, French)
 Office open from Monday - Friday, from 9 am to 6 pm and Saturday from 9 am – 1 pm (and
with a 24 hour hotline)
 Excellent knowledge of the country and all important beach-, city- and round-trip hotels
due to the many personal years of experience of our staff
 Creative programs and tour itineraries in English – ready for presentation to your clients
 Private transfers for all individual clients
 Personal client assistance with private info-meeting at the hotel and supply/presentation
of a list of selected excursions as well as a list of the best restaurants
 Selected, motivated and specially trained guides for the upmarket and premium segment
 Particular strengths in operations and in the field, also for bigger and complex projects
 Top location in colonial Santo Domingo: Close to El Conde Street, best known shopping
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and Pedestrian Street with lots of history and next to all the important hotels. You can’t
have it more central!
Extensive information material for rental car trips including detailed directions
Easy accounting and invoicing through our accounting department in Switzerland
(payments to a Swiss or German account, no contact with Dominican bureaucracy)
Fast handling of complaints with compensations still on-site (whenever possible) or at the
latest within 4 weeks of departure
Cross-national high-quality programs in cooperation with our LATINCOMING partner
agencies in Central America (Costa Rica, Guatemala, Nicaragua, Panama), Mexico and
Cuba. All LATINCOMING agencies under European management
Representation offices in Germany, Scandinavia, Eastern Europe and soon in the Americas
(USA/Canada/Mexico/Latin America)
A SELECTION OF OUR LOYAL BUSINESS PARTNERS
 Bike Adventure Tours, Switzerland
 Latino Travel, Switzerland
 Vögele Reisen, Switzerland
 Miller Reisen, Germany (à la carte programs)
 DERTOUR, Germany (REWE Group)
 Studiosus Reisen, Germany
 Ikarus Tours, Germany
 Wikinger Reisen, Germany
 Travel to Nature, Germany
 Sea Cloud, Germany
 Marco Polo Reisen, Germany
 JUMBO Touristik, Austria
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Padre Billini # 405
Zona Colonial, Santo Domingo
Dominican Republic
Tel: 001 809 686 02 78
E-Mail: [email protected]
Homepage: www.domreptours.com
MANAGEMENT OF DOM REP TOURS
Headquarter, Switzerland
Main office in Santo Domingo, Dominican Republic
Mr. Reto Daniel Rüfenacht – General Manager &
Mr. Yari Ying – Destination Manager Dominican
President (Chairman of the Board)
Republic
Sales & Marketing Office, Germany
Mrs. Lisa Förster – Director of Sales & Marketing
Europe
OUR BRANDS FOR SPECIFIC SEGMENTS AND EXPECTATIONS/NEEDS/REQUIREMENTS
LATINCOMING - Trips to Central America, Mexico and the
Caribbean out of one hand
The umbrella brand LATINCOMING was founded in 1999 to professionally meet the trend
towards cross-national tourism in Central America, Mexico and the Caribbean. All partner
incoming-agencies are under European management and owner operated. They count as the
best on location when it comes to quality, dependability, and price/performance ratio.
With only one booking contact, the alliance offers you cross-national seat-in tours and
custom-fit country combinations for FITs and groups. A central office in Costa Rica and a
representative in Germany are central contacts at your disposal.
The LATINCOMING partner agencies:
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ARATOURS, Costa Rica
GAPA TRAVEL, Panama
ORO TRAVEL, Nicaragua
EXPEDICION PANAMUNDO, Guatemala
 TIERRA MAYA TOURS, Mexico
 DOM REP TOURS, Dominican Republic
 CUBA REAL TOURS, Cuba
www.latincoming.com
SELECTED MOMENTS – selected, unique and cross-nation
luxury-travels.
Selected Moments stands for distinguished destination management in Central America,
Mexico and the Caribbean. Exclusive cross-nation travel creations and unique experiences
that will remain in your memory forever. A choice of the very best hotels and outstanding
services previous, during and after the tour for your upscale clientele.
Behind Selected Moments is the renowned LATINCOMING alliance that composes and arranges
your tailor-made luxury “Selected Moments” tours. Who could know the country, its hotels,
particularities and people better than the on-site experts?
www.selectedmoments.com
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