TABLE OF CONTENTS - Bank of the Sierra

Transcription

TABLE OF CONTENTS
Exciting changes are coming your way! When the Porterville Branch of Citizens Business Bank joins
the Bank of the Sierra family, you can expect access to enhanced products, services and convenience.
Please take some time to review this booklet and familiarize yourself with the key dates, Bank of the
Sierra product information, locations, and other important details.
Welcome Message
5
Important Dates
6
Important Information
Product Conversion Guide
Consumer Account Products
Consumer Loans
Business Account Products
Business Loans
Federal Privacy Policy
Important Privacy Choice For Consumers
Important Information About Your Checking Account
7-8
9
10-12
13
14-16
17
18-19
20
21-22
Deposit Rate Sheet
23
Overdraft Service
24
What You Need To Know About Overdrafts and Overdraft Fees
25
Sierra Overdraft Privilege Disclosure
26-27
Regulation E: Electronic Fund Transfer Agreement And Disclosure
28-32
Truth In Savings Information
33-36
Schedule Of Other Services
37-38
Terms and Conditions Of Your Account
39-43
Branch Locations
44-45
WELCOME MESSAGE
It’s an honor to write this letter welcoming you to the Bank of the Sierra family. It’s our intention to
provide customers of the Porterville Branch of Citizens Business Bank with as much support as possible to ensure that you are fully informed and well taken care of during this transition. The booklet
you’re currently holding was designed to answer any introductory questions you may have about
Bank of the Sierra and the conversion to our services.
Benjamin Franklin said that, “Without continual growth and progress, such words as improvement,
achievement, and success have no meaning.” It’s a simple quote that underscores Bank of the Sierra’s
unending commitment to progress, and to our customers. We’re confident that the transition to Bank
of the Sierra will be a growth opportunity for you, our new customers. We welcome your cooperation
as we work together toward your goals.
Bank of the Sierra was founded on the overarching commitment to serve people. Our promise is to
help make every community we’re part of better, and that promise starts with our customers and
extends outward to every community in which we have a branch. To this aim, the Bank’s Sierra Grant
program has given more than a million dollars to local charities throughout California, especially in
our home town of Porterville.
Most importantly, our customers know us as their community bank. We pledge the highest level of
customer service from our staff, and an unyielding attention to the needs of our customers which
has resulted in a commitment to offer quality financial products and services.
Through this exciting transition, we look forward to hearing your questions, feedback, and suggestions. Working together, we can make this next step a great experience for all of us. Thank you, and
welcome to Bank of the Sierra.
Sincerely,
Kevin McPhaill
President & CEO
5
IMPORTANT DATES
MAY 2
New Bank of the Sierra Debit Cards and checks begin arriving.
MAY 2
After May 2, 2016, Bill Payments cannot be scheduled through your CBB account.
MAY 13
Conversion of all accounts and services.
On Friday May 13, CBB Porterville will close permanently. On Monday May 16, your
accounts will be established at Bank of the Sierra with your current balances.
MAY 16
Access your Sierra Online Banking at www.BankoftheSierra.com.
• Any online banking alerts you currently have set up with CBB must be re-established within Bank of the Sierra’s online banking system. You should receive
your new login information the first week of May.
• Sierra Remote Deposit Capture customers must re-install the software and create
new User IDs.
• Any payees you currently have will need to be added through Bank of the Sierra’s
Billpay service.
CONTACT BANK OF THE SIERRA FOR SUPPORT
If you have any questions or concerns, please feel free to contact our support team using the
contact information below.
Bank of the Sierra Customer Service Number: (888) 454-BANK
Online Contact Form:
BankoftheSierra.com/support/contact_us/talk_to_us/
Remote Deposit Capture support:
[email protected]
Sierra Online banking & Billpay support:
[email protected]
For the most up-to-date information regarding our conversion schedule, please visit:
https://www.BankoftheSierra.com/cbb
6
IMPORTANT information
Account Numbers
For deposit accounts, your account numbers
will change slightly. We will be adding 01 to the
front of your existing account number, with
the exception of a few savings accounts. Loan
account numbers will remain the same.
Bank Online Banking system for future reference. It will also be critical that you download
or print out all of the bill payment payee information for ease of re-entering within your new
bill payment login. Cash Management Services
are available. See page 36 for more information.
Example: Current Citizens Business Bank deposit account number:
0038123456
Your new account number will be: 0138123456
Checks
You will receive a small supply of checks with
your new routing number and account number
for your use. You must discontinue using your
Citizens Business Bank checks. For a short
period of time, any outstanding checks will
be converted to your new Bank of the Sierra
numbers as they clear. For subsequent check
orders, our standard check fees apply.
Account Statements
Citizens Business Bank will post all accrued
interest and any applicable pending service
charges on checking, savings, and certificates
of deposit accounts and generate statements on
the night of May 13, 2016.
The date your statement is printed will change
going forward. If you prefer to keep your existing statement date, just visit a branch after May
13, 2016 and they will change the date to match
your old one as closely as possible.
Account Transfers
Citizens Business Bank will complete all
pre-scheduled transfers through May 15, 2016.
All subsequent transfers will be completed by
Bank of the Sierra.
ATM Deposit Cutoff Times
Deposits made before 1:00 PM on a day we are
open will be credited that same day. Deposits
made on a day we are closed will be credited the
following business day.
Branch Hours
Our branches in the Porterville area are open
Monday through Thursday, 10:00 AM to 4:00 PM
and Fridays, 10:00 AM to 6:00 PM.
Business Online Banking & Bill Pay
For current Citizens Business Bank Online
Banking customers, you will be established as
a new user for Business Online Banking and
Bill Pay with Bank of the Sierra. Prior to May 13,
2016, it will be important that you download and
save all of your online banking and bill payment
history from your current Citizens Business
Commercial Loans and Lines of Credit
The acquisition will not have any impact on
your existing loan rates, terms or conditions.
Please continue to make your loan payments as
usual, until further notice.
Consumer Loans, Consumer Lines of Credit,
and Consumer Mortgages
The acquisition will not have any impact on
your existing loan rates, terms or conditions.
Please continue to make your loan payments as
usual, until further notice.
Consumer Mobile Banking
The Mobile Online Banking login is located on
the Bank of the Sierra homepage. The Bank
of the Sierra Mobile app can be downloaded
for Apple or Android via their respective app
stores. To utilize Sierra Mobile Check Deposit
you can enroll on May 16, 2016 by contacting us
via email at: [email protected]
Consumer Online Banking & Bill Pay
For current Citizens Business Bank Online
Banking customers, you will be established as
a new user for Online Banking and Bill Pay with
Bank of the Sierra. Prior to May 13, 2016, it will
be important that you download and save all of
your online banking and bill payment history
from your current Citizens Business Bank Online Banking system for future reference. It will
also be critical that you download or print out
*See Schedule of Other Services for complete listing of account fees and charges.
7
IMPORTANT information
all of the bill payment payee information for
ease of re-entering within your new bill payment login.
Debit Card
Bank of the Sierra will issue new debit cards.
Customers should re-establish any recurring
transactions that were set up using the Citizens
Business Bank debit card.
Direct Deposit
Your direct deposits will be rerouted to Bank
of the Sierra and credited the same day as
received by us. Bank of the Sierra will notify
originators of the change in routing number
and account number on your behalf for future
ACH items.
End of Day Cut-off Times
For Merchant deposits, any deposits received
after 3:30 pm may be processed on the next
business day. Sierra Remote Deposit and Mobile
Check Deposit cut-off time is 7:00 PM Pacific.
eStatements
Your current eStatements from Citizens Business Bank will not be available within your new
Online Banking access with Bank of the Sierra.
You will need to download and save your Citizens Business Bank statements prior to May 13,
2016. You will need to re-enroll in Bank of the
Sierra’s eStatements after conversion.
IRS Reporting
Citizens Business Bank will ensure delivery of
any necessary tax documents for your 2015 and
2016 filings for all interest paid on your account
through May 13.
Merchant Services
Bank of the Sierra partners with TransFirst to
offer you a variety of merchant solutions. Your
current merchant processor will be contacted
by Bank of the Sierra, if necessary, to change
your routing number and account number on
deposits received.
Overdrawn Balances
Bank of the Sierra does not charge a daily fee
on overdrawn balances. Overdrawn balances
will be charged overdraft fees according to the
Schedule of Other Services on page 37.
Remote Deposit Capture
For current Citizens Business Bank Remote Deposit Capture customers, you will be established
as a new user for Sierra Remote Deposit Capture with Bank of the Sierra. Prior to May 30,
2016, it will be important that you download and
save all of your remote deposit capture history,
images, or reports from your current Citizens
Business Bank remote deposit capture system
for future reference. A representative from
Bank of the Sierra will contact you after May
13, 2016 to assist you with the installation of the
Sierra Remote Deposit Capture software.
All current Citizens Business Bank scanners
will need to be returned to Citizens Business
Bank by May 13, 2016. Bank of the Sierra will
provide one (1) comparable type of scanner at
no cost.
Routing Number
The Routing Number will be changed to
121137027.
Safe Deposit Box
There will be updates to Safe Deposit Box pricing. Please see Pricing Changes for Affected
Products and Services on page 36. If on May
13th you have a Safe Deposit Box housed at the
Porterville branch of Citizens Business Bank,
the box will be securely moved to our Porterville branch located at 90 N. Main Street.
Telephone Banking
You can access your account by calling 1-888307-3772 beginning May 14, 2016, to obtain
balances, transfer funds, etc.
Wire Transfers
There will updates to Wire Transfers pricing.
Please see Pricing Changes For Affected Products And Services on page 35.
Overdraft Transfer Fees
Bank of the Sierra does not charge Overdraft
Transfer Fees.
8
*See Schedule of Other Services for complete listing of account fees and charges.
PRODUCT CONVERSION GUIDE
CONSUMER PRODUCT CONVERSION GUIDE
CITIZENS BUSINESS BANK
BANK OF THE SIERRA
Investment Checking Plan
Premier Checking
Preferred Choice Checking*
Premier Checking
Personal Checking
Totally Free Checking
“55” Checking
50+ Free Interest Checking
Premium Money Market
Personal Money Market
Personal Savings
Personal Savings
Minor Trust Savings
Sierra Minor Savings
Health Savings Account
BUSINESS PRODUCT CONVERSION GUIDE
CITIZENS BUSINESS BANK
BANK OF THE SIERRA
Business Checking
Sierra Business Checking
Analysis Business Plan
Sierra Business Analysis
Investment Checking Plan
Business + Interest
Lawyers Trust Checking
Business + Interest
Premium Money Market
Business Money Market
Business Savings
Business Savings
Public Checking
Public Checking
Public Interest
Public Interest
*Customers with Preferred Choice Checking will no longer receive unlimited calls to Customer Service Center (see Schedule of
Other Services), free Preferred Choice wallet style checks, ATM surcharge rebates, free Safe Deposit Box rental (up to $100), no fee
Official Checks, no annual fee on credit card, and no annual fee on Individual Retirement Account.
9
consumer account products
Totally Free Checking
The name says it all. No monthly fees*. No minimum balance requirement. Totally free.
• Free online banking and bill pay
• Sierra debit card
• eStatements
• Check images
• Unlimited check writing
• No per check fee
50+ Interest Checking
Experienced bankers (aged 50+) deserve a little
extra. This is a free*, interest-earning account
that offers both convenience and flexibility.
• Earns interest
• eStatements
• Check images
• No minimum balance requirement
VIP Free Interest Checking
This free*, interest-earning account is best for
those with direct deposits or other automatic
payments.
• Earns interest†
• eStatements
• Check images
• No minimum balance requirement
† Direct deposit or automatic payment required
to earn interest.
Premier Checking
This interest-earning account offers higher
interest rates for larger account balances.
• Higher interest rate on daily balances greater than $2,500
• Earns interest even if daily balance falls
below $2,500
• Monthly fee of only $8 if daily balance falls
below $1,000
• eStatements
• Check images
Personal Savings
This savings account features no minimum
opening deposit and a variable interest rate.
• Interest credited quarterly
• No monthly service charge (for daily balances above $300 or with a Bank of the
Sierra checking account, otherwise $9 per
quarter)
• eStatements
• Nine (9) free transfers per quarter. Other
restrictions apply, see your banker for
details
You may make six (6) transfers from your account each
four week or similar period, if by pre-authorized or automatic transfer, or telephone (including data transmission)
agreement, order or instruction, or by check, draft, debit
card or similar order (including POS transactions), made
by the depositor and payable to third parties.
Transfers and withdrawals made in person, by messenger, by mail, or at an ATM are unlimited.
91-Day Variable Savings
This account earns interest based on a variable
interest rate.
• Low opening deposit of only $1,000
• Term of 91 days
• Early withdrawal penalties may apply
• Additional deposits can be made at any time
Sierra HSA
Saving money for healthcare just makes sense.
Our Sierra HSA account keeps funds in a special account earmarked for use on qualified
healthcare expenses. This account is designed
to pair with a High Deductible Health Care Plan
(HDHP).
• Earns interest regardless of balance
• No minimum to open and only $20 setup fee.
* Bank rules and regulations apply. Ask us for details. Other fees such as returned item, overdraft and continuous overdraft, etc. may apply. See “Schedule of Fees and Other Services” for details.
10
Sierra HSA (continued)
• Check Images
• Minimum daily balance of $3,000 to avoid
monthly service fee of $3
• eStatements
Sierra Higher Learning Fund
You understand that it’s never too soon to start
saving for a college education. This account is
designed to build your funds for long-term education expense needs.
• Earns interest
• Tax-advantaged growth
• $25 minimum opening deposit
• Flexible contributions
• $10 minimum monthly deposit
Christmas Club
We all enjoy the freedom to splurge a little at
Christmas–and this is no problem when you
plan ahead. Save all year for holiday festivities
with this interest-earning account.
• Regular, automatic deposits
• No minimum opening deposit
• No monthly fees
• Checks issued in November
Minor Savings
This account is designed to help young people
start saving with a simple, affordable account.
• As long as your child can sign their name,
they qualify
• eStatements
• Interest credited quarterly
• Nine (9) free transfers per quarter. Other
restrictions apply, see your banker for details
If you want to earn money market interest rates
while maintaining easy access to your funds,
this is the account for you.
• Easy account access by check, phone transfer, in-person withdrawal or online.
• Check images
• eStatements (Other restrictions apply. See
your banker for details.)
Certificates of Deposit
Our CDs offer competitive, fixed rates that put
your money to work. Talk to our experienced
personal financial representatives to find the
CD that’s right for you and your future.
• Fixed rates
• Flexible terms
Sierra Prime Index CD
Shorter terms, higher interest rates, plus the
opportunity to add funds at any time. A prime
index CD is an excellent choice if you have at
least $10,000 to invest.
• Interest indexed to Wall Street Journal
Prime Rate
• Flexible terms from 90 days up to one year
• Additional deposits of $500 or more can be
made at any time
Individual Retirement Account
You already have a good idea of what you want
from retirement;
now you need a good plan. We can put you on
the path to meet those goals.
• Tax-deferred growth—no taxes on earnings
until they are withdrawn*
• Competitive rates
* Check with your tax consultant.
11
consumer account products
Online Banking
Check your balance, transfer funds, review
transactions, see if a check has cleared... anytime, anywhere. Our online service is easy to
use, totally secure and FREE.
• 24-hour access
• Accessible from anywhere
• Totally secure
• View deposits and check images
• Personal Finance Management tools to help
keep track of your spending
Online Bill Pay
Once you become an online banking customer,
consolidate all your bill paying to one secure
site.
• Convenient to setup and manage
• Set up one-time or revolving payments
Sierra eStatements
At Bank of the Sierra, you have the option to receive electronic statements for any checking or
savings account you have with us. Quick, convenient, secure, and, best of all – FREE!
• View/print previous 18 months statements at
your convenience.
• Download and store your statements digitally for easy reference
Mobile Banking
Keep on top of your finances at all times with
your mobile device. Now your account information is at your fingertips, anytime, anywhere.
Access account information through your
mobile device by text, browser, or downloadable
app. Find the nearest Bank of the Sierra branch
or ATM, pay your bills, transfer funds, locate
branches or ATMs and more.
Mobile Apps
Our free Apple® and Android® mobile apps
allow you to access your Bank of the Sierra
accounts from anywhere, 24/7. The apps feature
the ability to transfer funds, set up custom email
alerts, locate the closest branch or ATM, and
much more.
12
(Continued)
Please Note: You must authorize your mobile
device within Online Banking to use Bank of the
Sierra’s mobile app.
Mobile Check Deposit
Within our new Mobile App, you can deposit
checks quickly and securely without visiting a
Bank of the Sierra branch. Once you’ve downloaded the free app onto your smartphone or
tablet, you can follow a few simple steps to make
a deposit. Just use your device’s camera to take
a photo of the front and back of the endorsed
check. To apply for this feature, email
[email protected]
or call (888) 454-BANK.
CONSUMER loans
Personal Loans
Personal loans allow you to borrow money for
a variety of personal purposes with flexible
terms.
• Discount of .25% with auto payment from
Bank of the Sierra account
Auto Loans
Financing your purchase with us puts you in
the driver’s seat, with competitive rates and
personal service.
• Financing for new or used vehicles
Recreation Loans
If you’ve got an appetite for adventure but need
some help paying for it, you’ve come to the right
place. Hit the highway, set sail, or go off road
with loans made easy, affordable, and convenient.
• Financing for new or used vehicles
Home Equity Loans
This is the loan to consider if you have a large,
one-time expense, such as a home renovation,
your child’s wedding, or a medical emergency.
Borrow a lump sum using the available equity in
your home.
• Fixed rate
Construction Loans
Our construction loans are tailored to meet
your needs—regardless of the size of your
home.
• Lenders experienced in construction details
• Financing for new home construction or
renovations
• Combine a construction loan with a home
mortgage for a “one-stop” solution
Sierra Gold Reserve Line of Credit
With limits of $1,000 to $10,000, these unsecured lines of credit are linked to your personal
checking account to provide automatic overdraft protection.
Sierra Prime Line of Credit
The Sierra Prime Line Account offers limits of
$10,000 to $50,000. It’s linked to your personal
checking account to provide automatic overdraft protection.
• No collateral required
Home Equity Line of Credit
Your home can be a convenient way to tap into
extra cash as you need it for personal purposes.
Use your home as collateral for this flexible line
of credit to extend your spending power.
• Borrow up to 80% of appraised home value
• Available for primary residence or vacation
home
• Checks provided for easy access
13
business account products
This affordable account is the essential checking for most businesses.
• No minimum balance, opening deposit or
monthly fee.
• Free cash processing (in and out) of up to
$10,000 each month1
• 200 free debits (checks, debit card transactions, ACH debits, etc.) each month2
• 50 free deposits (deposit slips) per month3
• 500 free items (checks, etc.) deposited each
month4
• ACH credits – always free
• eStatements
Business + Interest
This interest-earning account pays higher interest rates for balances of $5,000 or more.
• Monthly service fee is only $19 if daily balance falls below $5,000
• Free cash processing (in and out) of up to
$10,000 each month 1
• 200 free debits (checks, debit card transactions, ACH debits, etc.) each month2
• 50 free deposits (deposit slips) per month3
• 500 free items (checks, etc.) deposited each
month4
• ACH credits–always free
For a growing business, account transactions
can quickly become complicated.
• No minimum balance
• Earnings credit allowance may offset activity fees
MSB Checking
This special account is designed for money services businesses. If your business is involved in
one of the activities below, you may qualify for
this account.
• Check cashing
• Money transfers
• Money orders
Sierra Platinum Sweep
This account puts your money to work by combining a Sierra Business Analysis account with
a sweep service that automatically invests your
extra cash in an interest-earning account.
• FDIC insured up to $250,000 for each depositor
• eStatements
Sierra Business Savings
This affordable account is the perfect place to
set aside funds for extra business expenses.
• Interest earned and service fee waived on
daily balances over $1,500; otherwise $9
quarterly fee
• eStatements
You may make nine (9) transfers from your account each
91-Day Variable Savings
Earn variable interest and add to it any time
without affecting the maturity date.
• $1,000 minimum initial deposit
• Term of 91 days
• Additional deposits can be made at any time
• No account withdrawals before maturity
date
Once you’ve grown your balance, it’s smart to
step up to an account with more interest-earning potential. With this account, you earn money
market interest rates while maintaining easy
access to your business funds.
• No minimum deposit required
• Easy account access – by check, telephone
transfer, or in-person withdrawals
• Unlimited ATM transactions
1
Includes coin and currency. If monthly cash exceeds $10,000, account will automatically convert to Sierra Business
Analysis checking. 2 Debits over 200 cost $0.15 each 3 Deposits over 50 cost $1.40 each 4 Items over 500 cost $0.15 each
14
Business Money Market (Continued)
• FREE Sierra eStatements
• No monthly service charge with balances
above $5,000; otherwise $10
Sierra Prime Index CD
Enjoy flexible terms while earning a variable
rate of interest tied to the Wall Street Journal
Prime Rate.
• Opening deposits as low as $10,000
• Flexible terms from 90 days to 1 year
• Additional deposits of $500 or more can be
made at any time
Certificates of Deposit
CDs may offer higher returns than regular
savings accounts. Your business savings may
grow faster and you receive full access to your
principal and interest at the CD’s maturity date.
• Fixed, competitive rates
• Flexible terms
• Interest earned can be transferred to
another account, reinvested into the CD, or
paid by check.
• Early withdrawal fees may apply
Merchant Services
Accepting credit card payments makes it easy
for your customers to make purchases. This is
a smart and convenient way to grow your business, but it takes a bit of guidance to get started.
Our merchant services program offers the
security and support you need to accept card
payments. In addition, we maintain a merchant
services alliance with Transfirst, our preferred
payment service provider.
• The ability to accept all major credit cards,
along with signature and PIN debit cards,
•
•
•
•
•
•
ACH and check processing
24/7, U.S.-based merchant support
Wired, wireless, online and mobile processing capabilities
Next day funding
State-of-the-art data security and
technology
PCI security information and support
Government and industry regulatory information and assistance
Proprietary products include:
• Transaction ExpressTM, an online
payment gateway that lets you process
payments through any Internet connection
• TransLink, a versatile online solution that
creates customized transaction reports
• PayFox®, a mobile payment app that turns
your mobile device into a payment processing terminal
• TransFreedomTM, an innovative pricing
package that simplifies your statement
by bundling multiple fees into one lowpriced option
Sierra Cash Management
Online banking for businesses provides convenient access to your financial information 24/7,
so you can manage your funds more efficiently.
From simple online reporting to a full cash
management solution for your business, we’ve
got the powerful tools to get the job done so you
can concentrate on other important things.
Sierra Remote Deposit Capture
You and your business can experience the
convenience, savings, and security of Sierra
Remote Deposit Capture. Remote deposit technology can allow your business to:
• Consolidate Accounts
• Improve Cash Flow
• Eliminate Trips to the Bank
• Reduce Research Time
• Reduce Document Loss
• Submit Deposits Until 7pm
15
business account products
Night Deposit
Getting to the bank after your business closes
can be a challenge. Our secure night deposit
vault is always open for deposits. Drop off your
receivables using secure plastic disposable
bags after banking hours at any of our branches, any time of night.
• Deposits credited to your account the next
business day
• Safe and secure
• $25 Annual Fee
Mortgage Warehouse
We specialize in competitively priced small- and
medium-sized warehouse lines up to $20 million that fit your company’s specific needs. Our
lines have no commitment fee and fund a wide
variety of products to a large list of approved
investors.
16
(Continued)
business loans
Agricultural Lending
For businesses looking for agricultural financing, we have a range of options to fit your needs.
We pride ourselves on our extensive line of
financing products and our veteran ag lending
team.
Farm & Agribusiness Real Estate
• Purchase
• Refinance
• Commercial Real Estate Construction to
Permanent
• Permanent Crop Development
Farm & Agribusiness Operations
• Crop Production Lines of Credit
• Herd and Feed Financing
• Operating Lines of Credit
• 5 yr Revolving Sierra Ag Equity Line
Sierra Small Farm Mortgages
• Less than 25 Acres
• Up to 30 Year Amortization
Farm & Agribusiness Equipment Loans
Commercial Construction Loans
Commercial developers and builders sometimes need temporary funds to complete a
project. Bank of the Sierra can deliver a number
of additional loan arrangement options that will
assist you all the way to completion.
SBA Loans
Moving to a new facility or making renovations
to your building? Maybe you need to purchase
new equipment but you are short on cash.
Because our business is helping your business
grow, our experienced lenders will guide you
through the SBA lending process.
Letters of Credit
Compete for projects while still preserving
capital with a letter of credit. A letter from Bank
of the Sierra on your behalf is a guarantee that
you mean business!
Commercial Real Estate Loans
Have you found the perfect location for your
new business or are you looking to expand?
Owners and investors of income-producing
commercial properties have special financing
needs. Let us guide you through the process
from start to finish.
17
Rev 07/14
FACTS
WHAT DOES BANK OF THE SIERRA DO
WITH YOUR PERSONAL INFORMATION?
Why?
Financial companies choose how they share your personal information. Federal law gives
consumers the right to limit some but not all sharing. Federal law also requires us to tell you how
we collect, share, and protect your personal information. Please read this notice carefully to
understand what we do.
What?
The types of personal information we collect and share depend on the product or service you
have with us. This information can include:



Social Security number and [income]
[account balances] and [payment history]
transaction history and account transactions
When you are no longer our customer, we continue to share your information as described in this
notice.
How?
All financial companies need to share customers’ personal information to run their everyday
business. In the section below, we list the reasons financial companies can share their
customers’ personal information; the reasons Bank of The Sierra chooses to share; and whether
you can limit this sharing.
Does Bank of the Sierra
share?
Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain
your account(s), respond to court orders and legal
investigations, or report to credit bureaus
Yes
No
For our marketing purposes—
to offer our products and services to you
Yes
No
For joint marketing with other financial companies
Yes
Yes
For our affiliates’ everyday business purposes—
information about your transactions and experiences
No
We don't share
For our affiliates’ everyday business purposes—
information about your creditworthiness
No
We don't share
For nonaffiliates to market to you
No
We don't share
Reasons we can share your personal information
Questions?
18
Call 888-454-2265 or go to www.bankofthesierra.com
Rev 07/14
Page 2
What we do
How does Bank of the Sierra protect my
personal information?
To protect your personal information from unauthorized access
and use, we use security measures that comply with federal law.
These measures include computer safeguards and secured files
and buildings.
How does Bank of the Sierra collect my
personal information?
We collect your personal information, for example, when you



Why can’t I limit all sharing?
[open an account] or [deposit money]
[pay your bills] or [apply for a loan]
[use your credit or debit card]
We also collect your personal information from others, such as credit
bureaus, affiliates, or other companies.
Federal law gives you the right to limit only



sharing for affiliates’ everyday business purposes—information
about your creditworthiness
affiliates from using your information to market to you
sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to
limit sharing. See below for more on your rights under state law.
Definitions
Affiliates
Companies related by common ownership or control. They can be
financial and nonfinancial companies.

Nonaffiliates
Companies not related by common ownership or control. They can be
financial and nonfinancial companies.

Joint marketing
Bank of the Sierra has no affiliates
Bank of the Sierra does not share with nonaffiliates so they can
market to you
A formal agreement between nonaffiliated financial companies that
together market financial products or services to you.

Our joint marketing partners include credit card companies
Other important information
California Law gives you the right to opt out of certain sharing. Please see enclosed notice entitled “Important Privacy
Choices for Consumers.”
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Important Privacy Choice for Consumers
You have the right to control whether Bank of the Sierra can share some of your personal information.
Please read the following information carefully before you make your choice below.
Your Right
You have the following right to restrict the sharing of personal and financial information with outside companies that we do business with. Nothing in this form prohibits the sharing of information necessary for us to
follow the law, as permitted by law, or to give you the best service on your accounts with us. This includes
sending you information about some other products or services.
Your Choice
Restrict Information Sharing With Other Companies We Do Business With To Provide Financial Products And
Services:
Unless you say "No," we may share personal and financial information about you with outside companies we
contract with to provide financial products and services to you.
NO, please do not share personal and financial information with outside companies you contract with to
provide financial products and services.
Time Sensitive Reply
You may make your privacy choice at any time. Your choice marked here will remain unless you state otherwise. However, if we do not hear from you we may share some of your information with other companies
with whom we have contracts to provide products and services.
Name:
Account Number: Signature: To exercise your choice, do the following:
• Fill out
• Sign
• Send this form back to us (you may want to make a copy for your records):
Bank of the Sierra
PO Box 1930
Porterville, CA 93257
Attn: Marketing
1-888-454-BANK
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BankoftheSierra.com
IMPORTANT INFORMATION ABOUT YOUR CHECKING ACCOUNT
Substitute Checks and Your Rights
What is a substitute check?
To make check processing faster, federal law permits banks to replace original checks with “substitute checks.” These checks are similar in
size to original checks with a slightly reduced image of the front and back of the original check. The front of a substitute check states: “This
is a legal copy of your check. You can use it the same way you would use the original check.” You may use a substitute check as proof of
payment just like the original check.
Some or all of the checks that you receive back from us may be substitute checks. This notice describes rights you have when you receive
substitute checks from us. The rights in this notice do not apply to original checks or to electronic debits to your account. However, you have
rights under other law with respect to those transactions.
What are my rights regarding substitute checks?
In certain cases, federal law provides a special procedure that allows you to request a refund for losses you suffer if a substitute check is
posted to your account (for example, if you think that we withdrew the wrong amount from your account or that we withdrew money from your
account more than once for the same check). The losses you may attempt to recover under this procedure may include the amount that was
withdrawn from your account and fees that were charged as a result of the withdrawal (for example, bounced check fees).
The amount of your refund under this procedure is limited to the amount of your loss or the amount of the substitute check, whichever is less.
You also are entitled to interest on the amount of your refund if your account is an interest-bearing account. If your loss exceeds the amount of
the substitute check, you may be able to recover additional amounts under other law.
If you use this procedure, you may receive up to $2,500.00 of your refund (plus interest if your account earns interest) within 10 business days
after we received your claim and the remainder of your refund (plus interest if your account earns interest) not later than 45 calendar days
after we received your claim.
We may reverse the refund (including any interest on the refund) if we later are able to demonstrate that the substitute check was correctly
posted to your account.
How do I make a claim for a refund?
If you believe that you have suffered a loss relating to a substitute check that you received and that was posted to your account, please contact us at:
Bank of the Sierra
86 North Main Street
(888)454-2265
You must contact us within 40 calendar days of the date that we mailed (or otherwise delivered by a means to which you agreed) the substitute
check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend
this time period if you were not able to make a timely claim because of extraordinary circumstances.
Your claim must include –
• A description of why you have suffered a loss (for example, you think the amount withdrawn was incorrect);
• An estimate of the amount of your loss;
• An explanation of why the substitute check you received is insufficient to confirm that you suffered a loss; and
• A copy of the substitute check or the following information to help us identify the substitute check:
(Identifying information, for example the check number, the name of the person to whom you wrote the check, the amount of the check).
21
Reg CC
FUNDS AVAILABILITY POLICY DISCLOSURE
PURPOSE OF THIS DISCLOSURE
The information here describes our policy of holding deposited items in
an account before funds are made available to you for withdrawal. This
is what is called our Funds Availability Policy.
For purposes of this disclosure, the terms “you”/”your” refer to the
customer and the terms “our”/”we”/”us” refer to the Bank.
The term “account” includes any demand deposit, negotiable order of
withdrawal account, savings deposit, money market account or other
non-time deposit account.
DETERMINING THE AVAILABILITY OF YOUR DEPOSIT
The length of the delay varies depending on the type of deposit and is
explained below. When we delay your ability to withdraw funds from a
deposit, you may not withdraw the funds in cash, and we will not pay
checks you have written on your account by using these funds. Even
after we have made funds available to you and you have withdrawn the
funds, you are still responsible for checks you deposit that are returned
to us unpaid and for any other problems involving your deposit.
When we delay your ability to withdraw funds, the length of the delay is
counted in Business Days from the day of your deposit. The term “Business Day” means any day other than a Saturday, Sunday or federally
declared legal holiday, and the term “Banking Day” means that part of
any Business day on which we are open to the public for carrying on
substantially all of our banking functions.
If you make a deposit before close of business on a Business Day that
we are open, we will consider that day to be the day of your deposit.
However, if you make a deposit after close of business or on a day
that we are not open, we will consider the deposit made on the next
Business Day we are open. Certain limitations may apply to Merchant
Deposits.
AVAILABILITY SCHEDULE
Our policy is to make funds from your cash and check deposits available to you on the first Business Day after the day we receive your deposit. Electronic direct deposits will be available on the day we receive
the deposit. Once the funds are available, you can withdraw them in
cash and we will use them to pay checks that you have written.
HOLDS ON OTHER FUNDS FOR CHECK CASHING
If we cash a check for you that is drawn on another financial institution,
we may withhold the availability of a corresponding amount of funds
that are already in your account. Those funds will be available at the
time funds from the check we cashed would have been available if you
had deposited it.
HOLDS ON OTHER FUNDS IN ANOTHER ACCOUNT
If we accept for deposit a check that is drawn on another financial institution, we may make funds from the deposit available for withdrawal
immediately but delay your availability to withdraw a corresponding
amount of funds that you have on deposit in another account with us.
The funds in the other account would then not be available for withdrawal until the time periods that are described elsewhere in this disclosure for the type of check that you deposited.
LONGER DELAYS MAY APPLY
In some cases, we will not make all of the funds that you deposit by
check available to you according to the previously stated availability
schedule. Depending on the type of check that you deposit, funds may
not be available until the second business day after the day of your
deposit. The first $200.00 of your deposit, however, will be available
22
on the first business day.
If we are not going to make all of the funds from your deposit available
to you according to the previously stated availability schedule, we will
notify you at the time you make your deposit. We will also tell you when
the funds will be available. If your deposit is not made directly to one
of our employees, or if we decide to take this action after you have left
the premises, we will mail you the notice by the day after we receive
your deposit. If you will need the funds from a deposit right away, you
should ask us when the funds will be available.
Funds you deposited by check may be delayed for a longer period under the following circumstances: (a) if we believe a check you deposit
will not be paid; (b) if you deposit checks totaling more than $5,000.00
on any one day; (c) if you redeposit a check that has been returned
unpaid; (d) if you have overdrawn your account repeatedly in the last six
months; or (e) if an emergency condition arises that would not enable
us to make the funds available to you, such as the failure of computer
or communications equipment.
We will notify you if we delay your availability to withdraw funds for any
of these reasons, and we will tell you when the funds will be available.
They will generally be available no later than the seventh business day
after the day of your deposit.
SPECIAL RULES FOR NEW ACCOUNTS
If you are a new customer, the following special rules may apply during
the first 30 days your account is opened.
Funds from electronic direct deposits to your account will be available
on the day we receive the deposit. Funds from deposits of cash, wire
transfers, and the first $5,000.00 of a day’s total deposits of cashier’s,
certified, teller’s, traveler’s, and federal, state and local government
checks will be available on the first business day after the day of deposit if the deposit meets certain conditions. For example, the checks
must be payable to you (and you may have to use a special deposit
slip). The excess over $5,000.00 will be available on the ninth business day after the day of your deposit. If your deposit of these checks
(other than a U.S. Treasury check) is not made in person to one of our
employees, the first $5,000.00 will not be available until the second
business day after the day of deposit.
Funds from all other check deposits will be available on the seventh
business day after the day of your deposit.
DEPOSITS AT AUTOMATED TELLER MACHINES
If you make a deposit at an automated teller machine (ATM) that is
owned and operated by us before 1:00 pm on a business day that we
are open, we will consider the deposit made that day, However, if you
make a deposit at an ATM that is owned and operated by us after 1:00
pm or on a day that we are not open, we will consider the deposit made
on the next business day we are open.
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24
25
Bank of the Sierra
Sierra Overdraft Privilege Disclosure
We automatically enroll you in Sierra Overdraft Privilege, our standard overdraft program. This is an automated discretionary overdraft program
where we may authorize and pay transactions that exceed your available funds in your checking account. You can opt out of this program at
any time. The Bank also offers alternative programs that may be less expensive for you. Otherwise, you are automatically enrolled in Sierra
Overdraft Privilege, and:
•
The Overdraft fee is $35 per overdraft, up to 5 overdrafts per day. If your account balance remains overdrawn for 10 consecutive calendar days, commencing with the first day overdrawn, we will charge your account a continuous overdraft fee of $35 on the 10th day
if your overdrawn balance exceeds $50.
•
For consumers, unless you opt in, your ATM and everyday debit card transactions are not included in Sierra Overdraft Privilege. This
opt-in requirement does not apply to businesses.
The following describes the discretionary overdraft program, how you can opt out, and some alternatives that may be less expensive for you
to use. It also explains (in general terms only) how we determine the order of payment (or “sequence”) for a number of common transactions.
If you want more information, please visit a branch or give us a call.
You may also wish to consider one of the alternatives to Overdraft Privilege described below, which may better serve your particular
needs. These alternatives could save you money.
•
Sierra Reserve Line - A Sierra Reserve Line or Sierra Business Reserve can be linked to your Bank of the Sierra checking account for
added protection. Then, if you spend more than your available checking account balance, your credit line will automatically advance
sufficient funds to cover the overdraft, subject to the credit limit on your Sierra Reserve Line or Sierra Business Reserve. The Sierra
Reserve Line has an annual fee of $19 and a fixed Annual Percentage Rate of 15.998%. The Sierra Business Reserve has an annual
fee of $37 and a fixed Annual Percentage Rate of 12.99%. You must apply for a Sierra Reserve Line or Sierra Business Reserve and be
approved by us. This is not a commitment to lend. Other restrictions apply. See Banker for details.
•
Account to Account Transfer Services - With this service, customers can request to link secondary Bank of the Sierra deposit accounts to their main checking account, allowing the ability to transfer funds automatically if the main checking account balance runs low.
Other restrictions apply. Excess transaction fees may apply. See Banker for details.
•
Account Balancing - Customers who need help learning to balance/reconcile their Bank of the Sierra checking account can learn some
helpful techniques from our staff members. Just visit your local branch - we’d be happy to help.
If you are currently enrolled in Account to Account Transfer Services or have a Sierra Reserve Line, Sierra Overdraft Privilege will only
be used if these other forms of overdraft protection have been exhausted.
You can also sign up for our automatic email alerts. If you sign up for email alerts, we will contact you via email message if your
account balance reaches a preset threshold as determined by you, in order to help you avoid overdrafts.
To opt out of Sierra Overdraft Privilege, sign up for email alerts, or for more information on any of the alternative services described
above, please call us at 888-454-2265.
WHAT HAPPENS IF YOU OPT OUT OF SIERRA OVERDRAFT PRIVILEGE: If you opt out of Sierra Overdraft Privilege and do not have alternative overdraft
protection, we will generally return or decline transactions that would overdraw your account rather than pay these transactions, subject to our policy
below on “Force Pay Transactions.”
•
Your account will be charged a $35 Return Item fee for each of the following types of transactions that are returned for insufficient funds
rather than paid: [checks, ACH transactions, and recurring debit transactions]. Some merchants may also assess a returned check fee,
over which we have no control, but you should see a warning posted at the point of sale stating the merchant’s returned check policy.
•
If you opt out of Sierra Overdraft Privilege, your everyday debit card transactions or ATM transactions will be declined rather than paid.
We do not charge a fee for declining your debit card or ATM transactions. Typically, merchants also do not charge a fee for declined ATM
or everyday debit card transactions. You will simply need to arrange for an alternative form of payment.
•
Force Pay Transactions. There may be instances where we will pay a transaction even if you do not have sufficient funds in your account
to cover the transaction and you have opted out of Sierra Overdraft Privilege. These transactions can occur, for example, when an ATM
transaction or everyday debit card transaction is approved but later other transactions reduce the balance in your account before your
ATM transaction or everyday debit card transaction is posted to your account. Under these circumstances, we will still pay (or “force
pay”) the transaction and you will not be charged a fee. Although this represents our policy with respect to Force Pay Transactions, it is
more likely than not that if you have opted out of Sierra Overdraft Privilege, these transactions will be returned or declined as described
above rather than force paid.
It is the policy of Bank of the Sierra to comply with all applicable laws and regulations and to conduct business in accordance with applicable safety
and soundness standards.
The Deposit Account Agreement and Account Terms and Conditions Agreement provided to you at the time you opened your account with us controls
the duties, obligations and rights of the Depositor, the Authorized Signatories and Bank of the Sierra with regard to your checking account. The
Deposit Account Agreement (and all amendments thereto) shall control if a conflict arises between any provision of this Sierra Overdraft Privilege Disclosure and the Deposit Account Agreement and Account Terms and Conditions Agreement. A copy of the Deposit Account Agreement and Account
Terms and Conditions Agreement is available to you upon request from your Bank of the Sierra representative.
26
Sierra Overdraft Privilege is not a line of credit. However, if you inadvertently overdraw your account, we will have the discretion to pay the overdraft,
subject to the limit of your Sierra Overdraft Privilege and the amount of the overdraft fee. Bank of the Sierra is not obligated to pay any transaction
presented for payment if your account does not contain sufficient available funds. Any discretionary payment by Bank of the Sierra of an overdraft
transaction does not obligate Bank of the Sierra to pay any other overdraft transaction or to provide prior notice of its decision to refuse to pay such
transactions. Balances at an ATM or other point of inquiry will not include the Sierra Overdraft Privilege limit; however, transactions may be paid in
excess of the balance indicated, creating an overdraft.
Pursuant to Bank of the Sierra’s commitment to always provide you with the best level of service, now and in the future, if your consumer account
(primarily used for personal, family or household purposes) has been open for at least thirty (30) days, or if your business account has been open for
at least sixty (60) days, and thereafter you maintain your account in good standing, which includes at least:
A. Bringing your account to a positive balance within every thirty (30) day period for a minimum period of 24 hours;
B. Not being in default on any loan or other obligation to Bank of the Sierra and
C. Not being subject to any legal or administrative order or levy
Bank of the Sierra will have the discretion to pay overdrafts within the Sierra Overdraft Privilege limit, but payment by Bank of the Sierra is a discretionary courtesy and not a right of the customer or an obligation of Bank of the Sierra. Bank of the Sierra in its sole and absolute discretion, can
cease paying overdrafts at any time without prior notice of reason or cause.
This privilege for consumer checking accounts will generally be limited to $750 overdraft (negative) balance depending on account type. This privilege for business accounts will generally be limited to a maximum of $1,000 overdraft (negative) balance. Of course, any and all fees and charges,
including without limitation any Overdraft Fee or Returned Item Fee (as set forth in our Schedule of Other Services), will be included as part of this
maximum amount. It may be possible that your account will become overdrawn in excess of the Overdraft Privilege amount as a result of the assessment of a fee.
The total of the discretionary Overdraft Privilege (negative) balance, which includes any and all fees and charges, including all non-sufficient funds/
overdraft fees is due and payable upon demand, and Depositor and each joint owner will continue to be liable, jointly and severally, for all such
amounts, as described in the Deposit Account Agreement and Account Terms and Conditions Agreement. Our standard Overdraft fee of $35 will be
imposed for overdrafts created by checks, ACH, ATM transactions, everyday debit card transactions, in-person withdrawals, or by other electronic
means. If your account balance remains overdrawn for 10 consecutive calendar days, commencing with the first day overdrawn, we will charge your
account a continuous overdraft fee of $35 on the 10th day if the overdrawn amount is greater than $50. The maximum amount of Overdraft fees
that will be charged to an account is $175 per day. We do not charge an Overdraft fee if an account is overdrawn by less than $10.
Consumer Consent Required: Overdraft Payment on ATM and Everyday Debit Card Transactions. For our consumer customers: Bank of
the Sierra will not pay overdrafts for ATM or everyday debit card transactions unless Bank of the Sierra has provided you with the notice required by
Section 1005.17(b) of Regulation E and you have opted in to the payment of these overdrafts. In order to avoid overdrafts due to ATM and everyday
debit card transactions, Bank of the Sierra will place a hold on your account for any ATM or everyday debit card transaction authorized until the
transaction settles. ATM and everyday debit card transactions usually settle within two business days after the transaction is authorized. The amount
of the hold will be for the amount authorized, or as permitted under applicable payment network rules. Holds on authorized ATM and everyday debit
card transactions will be removed prior to settlement where required by applicable payment network rules.
Both consumer and business customers may opt out of the Sierra Overdraft Privilege services at any time by contacting one of our Customer Service
Representatives or by calling us at 888-454-2265.
Order of Processing Payments: Notice Regarding Payment Of Transactions - Working with you to be your financial provider is important to us.
To help that run smoothly, it is important that you are aware of the order in which we pay transactions you authorize against your checking account.
Order Of Payment - Transactions may not be processed in the order in which they occurred, and the order in which transactions are received and
processed may impact the total amount of fees incurred. When processing transactions drawn on your account, our policy is to process that day’s
transactions to your account in the following manner: ATM/Check Card purchases first in the order from lowest to highest dollar amount, then presented checks (in check number order), then all other charges (such as ACH charges) in order from lowest to highest dollar amount. However on an
exception basis, some transactions may be paid outside of this order.
The order in which these checks and other charges are paid is important if there is not enough money in your account to pay all of the transactions
presented each day.
Numerical Check Re-Sequencing - As you can see above, we re-sequence the checks in numerical check order when charging your account. We
re-sequence the checks as presented on any given day. The re-sequencing may sort the checks so that they appear in the same order as in your
check register, or it may not, depending on how quickly checks are processed and presented to us through the banking system. Accordingly, you may
not be able to control the order in which checks are processed by us. You may contact us at 1-888-454-BANK (2265) or check our Online
Banking system to determine which of your checks have been processed.
There is no payment processing order policy that is favorable in every instance. There are advantages and disadvantages for any order of payment
for checks. The order we have chosen is numerical order. In some cases this may help you and in some cases this may hurt you. In some cases
your more important checks may get paid later in this sequence. By processing checks in numerical order, this does not mean your highest dollar
amount checks will be paid first, or that your smallest dollar amount checks will be paid first.
If the smallest dollar amount transactions are paid first, you may have fewer non-sufficient funds (NSF) or overdraft fees, but the largest - and
perhaps the most important - transactions (such as rent or mortgage payments) might not be paid. By paying checks in numerical check order, we
think our policy attains a reasonable balance between minimizing additional cost to you and paying your more important transactions. Using the
check number order method is our way of trying to be neutral.
Zero Balance – If your account is at a zero balance for a period of 30 days, your account will automatically be closed.
December 2015
27
Regulation E
ELECTRONIC FUND TRANSFER AGREEMENT AND DISCLOSURE
For purposes of this disclosure and agreement the terms “we”, “us”, and “our” refer to the Bank named above. The terms “you” and “your”
refer to the recipient of this disclosure and agreement.
The Electronic Fund Transfer Act and Regulation E require Banks to provide certain information to customers regarding electronic fund transfers (EFTs). This disclosure applies to any EFT service you receive from us related to an account established primarily for personal, family or
household purposes. Examples of EFT services include direct deposits to your account, automatic regular payments made from your account
to a third party and one-time electronic payments from your account using information from your check to pay for purchases or bills. This
disclosure also applies to the use of your Sierra Debit Card at our automated teller machines (ATMs) and any networks described below.
TERMS AND CONDITIONS. The following provisions govern the use of electronic fund transfer (EFT) services through accounts held by the
Bank which are established primarily for personal, family or household purposes. If you use any EFT services provided, you agree to be bound
by the applicable terms and conditions listed below.
ELECTRONIC FUND TRANSFER SERVICES PROVIDED
SERVICES PROVIDED THROUGH USE OF SIERRA DEBIT CARD
If you have received an electronic fund transfer card (“Sierra Debit Card”) from us you may use it for the type(s) of services noted below, and
the following provisions are applicable:
USING YOUR CARD AND PERSONAL IDENTIFICATION NUMBER (“PIN”). In order to assist us in maintaining the security of your account and the
terminals, the Sierra Debit Card remains our property and may be revoked or canceled at any time without giving you prior notice. We may, but
do not have to, allow transactions which exceed your available account balance or available overdraft protection. If we do, you agree to pay
the overdraft. You also agree to pay overdraft charges in effect from time to time for each transaction which caused your available account
balance or available overdraft protection to be exceeded.
Certain transactions involving your Sierra Debit Card require use of your PIN, which is used to identify you as an authorized user. Because the
PIN is used for identification purposes, you agree to notify the Bank immediately if your Sierra Debit Card is lost or if the secrecy of your PIN is
compromised. You also agree not to reveal your PIN to any person not authorized by you to use your Sierra Debit Card or to write your PIN on
your Sierra Debit Card or on any other item kept with your Sierra Debit Card. We have the right to refuse a transaction on your account when
your Sierra Debit Card or PIN has been reported lost or stolen or when we reasonably believe there is unusual activity on your account.
The security of your account depends upon your maintaining possession of your Sierra Debit Card and the secrecy of your PIN. You may
change your PIN if you feel that the secrecy of your PIN has been compromised. You may change your PIN by using a Bank of the Sierra ATM,
or by calling 1-800-448-8268.
ATM SERVICES
The following services are available through use of your Sierra Debit Card.
You may withdraw cash from your checking account(s), savings account(s), and money market account(s).
You may make deposits into your checking account(s), savings account(s), and money market account(s).
You may transfer funds between your checking and savings accounts, checking and money market accounts, savings and money market
accounts.
You may make balance inquiries on your checking account(s), savings account(s), and money market account(s).
NETWORK. Your ability to perform the transactions or access the accounts set forth above depends on the location and type of ATM you
are using and the network through which the transaction is being performed. A specific ATM or network may not perform or permit all of the
above transactions. For example, you may not be able to make deposits or transfer funds at ATMs located out of state.
Besides being able to use your Sierra Debit Card at our ATM terminals, you may access your accounts through the following networks: Cirrus,
MasterCard, Maestro, Pulse and Allpoint.
ATM FEES. When you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used, and you may be
charged a fee for a balance inquiry even if you do not complete a fund transfer.
We charge a fee for using ATMs not owned by us, as disclosed in the Schedule of Other Services, given to you in your Account Disclosures.
POINT OF SALE TRANSACTIONS
You may use your Sierra Debit Card to purchase goods and services from merchants that have arranged to accept your Sierra Debit Card
as a means of payment (these merchants are referred to as “Participating Merchants”). Some Participating Merchants may permit you to
receive cash back as part of your purchase. Purchases made with your Sierra Debit Card, including any purchase where you receive cash, are
referred to as “Point of Sale” (POS) transactions and will cause your “designated account” to be debited for the amount of the purchase.
28
In addition, your Sierra Debit Card may be used at any merchant that accepts MasterCard™ debit cards for the purchase of goods and services. Your card may also be used to obtain cash from your designated account at participating financial institutions.
Each time you use your Sierra Debit Card, the amount of the transaction will be debited from your designated account. We have the right to return any check or other item drawn against your account to ensure there are funds available to pay for the Sierra Debit Card transactions. We
may, but do not have to, allow transactions which exceed your available account balance or available overdraft protection. If we do, you agree
to pay the overdraft. You also agree to pay overdraft charges in effect from time to time for each transaction which caused your available
account balance or available overdraft protection to be exceeded.
CURRENCY CONVERSION. If you effect transactions with your Sierra Debit Card in a currency other than US dollars, MasterCard International
Inc., will convert the charge into a US dollar amount. At MasterCard International they use a currency conversion procedure, which is disclosed
to institutions that issue MasterCard. Currently the currency conversions rate used by MasterCard International to determine the transaction
amount in US dollars for such transactions is generally either a government mandated rate or wholesale rate, determined by MasterCard International for the processing cycle in which the transaction is processed, increased by an adjustment factor established from time to time by
MasterCard International. The currency conversion rate used by MasterCard International on the processing date may differ from the rate that
would have been used on the purchase date or the cardholder statement posting date.
IMPORTANT ADDITIONAL FEE NOTICE. MasterCard charges us a Currency Conversion Fee of 0.200% of the transaction amount for performing currency conversions and a Cross-Border Fee of 0.800% of the transaction on all cross-border transactions (even those with no currency
conversion). Therefore, you will be charged 1.000% of the dollar amount on all cross-border transactions – i.e., transactions processed
through the “Global Clearing Management System” or the “MasterCard Debit Switch” when the country of the merchant or machine is different
than your country, as cardholder.
MANNER OF HOLD AND RELEASE. When you use your Sierra Debit Card in a POS transaction, a hold will be placed on your designated
account. The hold may be for the amount of the transaction or for a pre-established amount in excess of individual transactions (for example,
hotel or car reservations). The held funds will not be available for other account purposes, and we have the right to return checks or other
items drawn against your account to maintain sufficient funds to pay for any previously authorized transactions. The hold will be released when
your Sierra Debit Card transaction is settled through the MasterCard system, and you agree to maintain sufficient available funds on deposit
in the designated account to cover all previously authorized transactions. The hold may continue even if you do not purchase any goods or
services for which authorization was obtained. If checks are paid or returned because of the debit hold on the account, you agree to pay all
applicable charges. We may, but are not obligated to, allow transactions which exceed your available balance or available credit line. If we
do, you agree upon receiving notice, to immediately deposit sufficient funds to the Account to cure the overdraft. You also agree to pay the
overdraft charges in effect for each transaction which causes your available account balance or available line of credit to be exceeded
POINT OF SALE DISPUTES. Since your card is not a credit card, if you have a dispute with the merchant regarding the quality, price, warranty
or otherwise regarding the goods or services you purchase with your card, you will have to settle your dispute with the merchant directly. We
are not responsible for the merchant’s actions, including any misrepresentations by the merchant.
POINT OF SALE FEES AND CHARGES. There is no Bank of the Sierra fee for POS transactions.
CAUTION: Using the Sierra Debit Card at a point-of-sale terminal in the “debit” function (using your PIN) may result in a fee assessed by the
POS merchant. If they do so, a sign describing the fee should be posted at the terminal.
NO FEE will be assessed using the Sierra Debit Card in the “credit” function (without your PIN, slide card through the magnetic reader).
SERVICES PROVIDED THROUGH USE OF SIERRA TELEBANKING
You may perform the following function through use of Sierra Telebanking at 888-307-3772 using a touch tone phone, your account numbers
and your PIN.
You may initiate transfers of funds between your checking and savings accounts, checking and money market accounts, savings and money
market accounts and checking to Sierra Reserve Accounts.
You may make balance inquires on your checking account(s), savings account(s), and money market account(s). You may change your PIN via
the telephone.
PREAUTHORIZED TRANSFER SERVICES
You may arrange for the preauthorized automatic deposit of funds to your checking account(s), savings account(s), and money market account(s).
You may arrange for the preauthorized automatic payment of bills from your checking account(s), savings account(s), and money market
account(s).
SERVICES PROVIDED THROUGH USE OF SIERRA ONLINE BANKING
This Bank offers its customers an Internet Banking (Home Banking) service. This service permits you to perform the following transactions
using your home computer.
View deposits and cleared checks, download or upload to Quicken or MS Money, check balances, and transfer funds between your accounts,
and reorder checks. An additional service offered through Sierra Online Banking is Sierra Personal Bill Pay.
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LIMITATIONS ON TRANSACTIONS
TRANSACTION LIMITATIONS – SIERRA DEBIT CARD
CASH WITHDRAWAL LIMITATIONS – You may withdraw up to $500.00 through the use of ATMs in any one day. You may make up to 99 withdrawals of cash through the use of ATMs in any one day.
POINT OF SALE LIMITATIONS – You may buy up to $1,500.00 worth of goods or services each day through use of our Point of Sale service.
OTHER LIMITATIONS
The terms of your account(s) may limit the number of withdrawals you make each month. Restrictions disclosed at the time you opened your
account(s), or sent to you subsequently will also apply to your electronic withdrawals and electronic payments unless specified otherwise.
LIMITS ON TRANSFERS FROM CERTAIN ACCOUNTS. Federal regulation limits the number of telephone transfers and preauthorized electronic
transfers to third parties (including Point of Sale transactions) from money market and savings type accounts. You are limited to six such
transfers from each money market and/or savings type account(s) you have each month for purposes of making a payment to a third party, by
use of a telephone, by check, draft, debit card, or similar order.
NOTICE OF RIGHTS AND RESPONSIBILITIES
The use of any electronic fund transfer services described in this document creates certain rights and responsibilities regarding these services
as described below.
RIGHT TO RECEIVE DOCUMENTATION OF YOUR TRANSFERS
TRANSACTION RECEIPTS. Upon completing a transaction at an ATM you will receive a printed receipt documenting the transaction (unless you
have chosen not to get a paper receipt). These receipts (or the transaction number given in place of the paper receipt) should be retained to
verify that a transaction was performed. You will receive a receipt at the time you perform any transaction using your Sierra Debit Card at a
Participating Merchant.
PERIODIC STATEMENTS. If your account is subject to receiving a monthly statement, all EFT transactions will be reported on it. If your
account is subject to receiving a statement less frequently than monthly, then you will continue to receive your statement on that cycle, unless
there are EFT transactions, in which case you will receive a monthly statement. In any case you will receive your statement at least quarterly.
PREAUTHORIZED DEPOSITS. If you have arranged to have direct deposits made to your account at least once every 60 days from the same
person or company:
- You can call us at 1-888-454-2265 to find out whether or not the deposit has been made.
RIGHTS REGARDING PREAUTHORIZED TRANSFERS
RIGHTS AND PROCEDURES TO STOP PAYMENTS. If you have instructed us to make regular preauthorized transfers out of your account, you
may stop any of the payments. To stop a payment, call us at:
1-888-454-2265 (Mon - Fri: 7:30 a.m. to 6:00 p.m.)
or write to:
Bank of the Sierra
P. O. Box 1930
We must receive your call or written request at least three (3) business days prior to the scheduled payment. If you call, please have the
following information ready: your account number, the date the transfer is to take place, to whom the transfer is being made and the amount of
the scheduled transfer. If you call, we may require you to put your request in writing and deliver it to us within fourteen (14) days after you call.
The charge for stop payments is disclosed in the Schedule of Other Services, given to you in your Account Disclosures.
NOTICE OF VARYING AMOUNTS. If you have arranged for automatic payments to be deducted from your checking or savings account and
these payments vary in amount, you will be notified by the person or company you are going to pay ten days prior to the payment date of the
amount to be deducted. You may choose instead to get this notice only when the payment would differ by more than a certain amount from
the previous payment, or when the amount would fall outside certain limits that you set.
OUR LIABILITY FOR FAILURE TO STOP PREAUTHORIZED TRANSFER PAYMENTS. If you order us to stop one of the payments and have provided
us with the information we need at least three (3) business days prior to the scheduled transfer, and we do not stop the transfer, we will be
liable for your losses or damages.
NOTE: You may not stop payment on an ATM, POS or Sierra Debit Card transaction.
ELECTRONIC CHECK CONVERSION
You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your
check to pay for purchases or to pay bills.
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YOUR RESPONSIBILITY TO NOTIFY US OF LOSS OR THEFT
If you believe your Sierra Debit Card or PIN or internet banking access code has been lost or stolen, call us at:
1-888-454-2265 (Mon - Fri: 7:30 a.m. to 6:00 p.m.)
or write to:
Bank of the Sierra
P. O. Box 1930
You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your
check without your permission.
CONSUMER LIABILITY
Tell us at once if you believe your Sierra Debit Card or PIN or internet banking access code has been lost or stolen or if you believe that an
electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping
your possible losses down. If you tell us within two (2) business days after you learn of the loss or theft of your Sierra Debit Card or PIN, your
liability is limited to zero dollars if someone used your Sierra Debit Card or PIN without your permission. If you do not tell us within two (2) business days after you learn of the loss or theft of you Sierra Debit Card or PIN and we can prove we could have stopped someone from using
your Sierra Debit Card or PIN without your permission if you had given us notice, you can lose as much as five hundred dollars ($500).
Also, if your statement shows transfers you did not make, including those made by card, code, or other means, tell us at once. If you do not
tell us within sixty (60) days after the statement was mailed to you, you may not receive back any money you lost after the sixty (60) days, and
therefore, you could lose all the money in your account (plus your maximum overdraft line of credit, if applicable), if we can prove that we could
have stopped someone from taking the money had you given us notice in time. If a good reason (such as a long trip or hospital stay) keeps
you from giving notice, we will extend the time periods.
CONSUMER LIABILITY FOR UNAUTHORIZED TRANSACTIONS INVOLVING SIERRA DEBIT CARD
The limitations on your liability for unauthorized transactions described above generally apply to all electronic fund transfers. However, different limitations apply to certain transactions involving your Sierra Debit Card with the MasterCard™ logo. These limits apply to unauthorized
transactions processed on the MasterCard™ Network.
If you notify us about an unauthorized transaction involving your Sierra Debit Card, and the unauthorized transaction took place on the MasterCard™ Network, zero liability will be imposed on you for the unauthorized transaction. In order to qualify for the zero liability protection, you
must have exercised reasonable care in safeguarding your card from risk of loss or theft and upon becoming aware of such loss or theft; you
must have promptly reported the loss or theft to us.
If the cardholder does not meet the conditions stated above, then the liability of the cardholder is unlimited.
PROVISIONAL CREDIT: Sierra Debit Card customers will be given provisional credit within five (5) business days of written notification for lost
funds due to unauthorized transactions.
Your liability for unauthorized transactions with your Sierra Debit Card that involve PIN-based transactions not processed by the MasterCard™
Network, including ATM transactions may qualify for zero liability protection given that you exercised reasonable care in safeguarding your card
from risk of loss or theft and upon becoming aware of such loss or theft you promptly reported the loss or theft to us.
ILLEGAL USE OF SIERRA DEBIT CARD. You agree not to use your Sierra Debit Card for any illegal transactions, including internet gambling and
similar activities.
IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR TRANSACTIONS
In case of errors or questions about your electronic fund transfers, call us at:
1-888-454-2265 (Mon - Fri: 7:30 a.m. to 6:00 p.m.)
or write to:
Bank of the Sierra
P. O. Box 1930
or use the current information on your most recent account statement.
Notification should be made as soon as possible if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. You must contact the Bank no later than 60 days after it sent you the first statement on which the
problem or error appears. You must be prepared to provide the following information:
• Your name and account number
• A description of the error or transaction you are unsure about along with an explanation as to why you believe it is an error or why
you need more information
• The dollar amount of the suspected error.
If you provide oral notice, you will be required to send in your complaint or question in writing within ten (10) business days.
31
We will determine whether an error occurred within ten (10) business days (twenty (20) business days for new accounts) after we hear from
you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days (ninety (90) days for new
accounts and foreign initiated or point of sale transfers) to investigate your complaint or question. If we decide to do this, we will credit your
account within ten (10) business days (twenty (20) business days for new accounts) for the amount which you think is in error, so that you will
have the use of the money in question during the time it takes to complete our investigation. If we ask you to put your complaint or question in
writing and we do not receive it within ten (10) business days, we may not credit your account. The extended time periods for new accounts
apply to all electronic fund transfers that occur within the first thirty (30) days after the first deposit to the account is made, including those for
foreign initiated or point of sale transactions.
We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send
you a written explanation.
You may ask for copies of the documents that we used in our investigation.
LIABILITY FOR FAILURE TO COMPLETE TRANSACTION
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be
liable for your losses or damages as provided by law. However, there are some exceptions. We will NOT be liable, for instance:
• If through no fault of ours, you do not have enough money in your account to make the transfer.
• If the transfer would result in your exceeding the credit limit on your line of credit, if you have one.
• If the electronic terminal was not working properly and you knew about the breakdown before you started the transfer.
• If circumstances beyond our control (such as fire or flood, computer or machine breakdown, or failure or interruption of communications facilities) prevent the transfer, despite reasonable precautions we have taken.
• If we have terminated our Agreement with you.
• When your Sierra Debit Card has been reported lost or stolen or we have reason to believe that something is wrong with a transaction.
• If we receive inaccurate or incomplete information needed to complete a transaction.
• In the case of preauthorized transfers, we will not be liable where there is a breakdown of the system which would normally handle
the transfer.
• If the funds in the account are subject to legal action preventing a transfer to or from your account.
• If the electronic terminal does not have enough cash to complete the transaction.
There may be other exceptions provided by applicable law.
DISCLOSURE OF ACCOUNT INFORMATION
We will disclose information to third parties about your account or electronic fund transfers made to your account:
1. Where necessary to complete a transfer or to investigate and resolve errors involving the transfer(s); or
2. In order to verify the existence and condition of your account for a third party such as a credit bureau or merchant; or
3. In order to comply with government agency or court orders; or
4. With your consent.
DEFINITION OF BUSINESS DAY
Business days are Monday through Friday excluding holidays.
AMENDING OR TEMINATING THE AGREEMENT
We may change this agreement from time to time. You will be notified at least 21 days before a change will take effect if it will cause you an
increase in costs or liability or it will limit your ability to make electronic fund transfers. No notice will be given if the change is necessary for
security reasons. We also have the right to terminate this agreement at any time.
ATM SAFETY TIPS
As issuers of Automated Teller Machine (ATM) access devices, we have provided for your information a list of safety precautions regarding the
use of automated teller machines. California issuers of Automated Teller Machine (ATM) access devices are required to provide customers with
safety precautions regarding use of automated teller machines.
Please read the following safety tips:
• Be aware of your surroundings, particularly at night.
• Consider having someone accompany you when the automated teller machine is used after dark.
• Refrain from displaying your cash. Protect your cash and ATM access device as soon as your transaction is completed. Count the
cash later in the safety of your car or home.
• Consider using another automated teller machine or coming back later if you notice anything suspicious. If you are in the middle of a
transaction and you notice something suspicious, cancel the transaction, pocket your ATM access device and leave.
• Go to the nearest public area where people are located if you are followed after making a transaction.
• Report all crimes to law enforcement officials immediately.
ADDITIONAL PROVISIONS
Your account is also governed by the terms and conditions of other applicable agreements between you and the Bank.
32
TRUTH IN SAVINGS INFORMATION
Totally Free
No minimum amount to open. No transaction limitations apply to this account. Zero Balance-If your account is at a zero balance for a period of 30 days,
your account will automatically be closed.
50+ Free Interest
Eligibility Requirements: Reserved for individuals who are age 50 or better. We reserve the right to at any time require not less than 7 days notice in
writing before any withdrawal from an interest bearing account. This is a variable rate account. See enclosed Deposit Rate Sheet for current rates. Your
interest rate and annual percentage yield may change. At our discretion, we may change the interest rate on your account. We may change the interest
rate on your account every day. There are no maximum or minimum interest rate limits for this account. Interest will be compounded monthly and will be
credited to your account every 1 month(s). Interest will be added back to principal every 1 month(s). If you close your account before interest is credited,
you will not receive the accrued interest. No minimum amount required to open this account. We use the daily balance method to calculate the interest on
your account. This method applies a daily periodic rate to the principal in the account each day. Interest begins to accrue no later than the business day
we receive credit for the deposit of non cash items (for example, checks). No transaction limitations apply to this account. Zero Balance-If your account
is at a zero balance for a period of 30 days, your account will automatically be closed.
Premier
We reserve the right to at any time require not less than 7 days notice in writing before any withdrawal from an interest bearing account. This is a tiered
variable rate account. See enclosed Deposit Rate Sheet for current rates. The interest rate and annual percentage yield for your account depend upon
the applicable rate tier. The interest rate and annual percentage yield for these tiers may change. At our discretion, we may change the interest rate on
your account. We may change the interest rate on your account every day. There are no maximum or minimum interest rate limits for this account. Interest
will be compounded monthly and will be credited to your account every 1 month(s). Interest will be added back to principal every 1 month(s). If you close
your account before interest is credited, you will not receive the accrued interest. No minimum amount required to open this account. A minimum balance
fee of $8.00 will be imposed every month if the balance falls below $1,000.00 any day of the month. We use the daily balance method to calculate the
interest on your account. This method applies a daily periodic rate to the principal in the account each day. Interest begins to accrue no later than the
business day we receive credit for the deposit of non cash items (for example, checks). No transaction limitations apply to this account. Zero Balance-If
your account is at a zero balance for a period of 30 days, your account will automatically be closed.
Eligibility Requirements: This is an account for any person that is enrolled in a qualifying high deductible health plan, according to IRS eligibility requirements. We reserve the right to at any time require not less than 7 days notice in writing before any withdrawal from an interest bearing account. This is a
tiered variable rate account. See enclosed Deposit Rate Sheet for current rates. The interest rate and annual percentage yield for your account depend
upon the applicable rate tier. The interest rate and annual percentage yield for these tiers may change. At our discretion, we may change the interest rate
on your account. We may change the interest rate on your account every day. There are no maximum or minimum interest rate limits for this account.
Interest will be compounded monthly and will be credited to your account every 1 month(s). Interest will be added back to principal every 1 month(s). If you
close your account before interest is credited, you will not receive the accrued interest. No minimum amount required to open this account. A minimum
balance fee of $3.00 will be imposed every month if the balance falls below $3,000.00 any day of the month. We use the daily balance method to calculate
the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Interest begins to accrue no later than the
business day we receive credit for the deposit of non cash items (for example, checks). No transaction limitations apply to this account. Zero Balance-If
fee of $10.00 will be imposed every month if the balance falls below $2,500.00 any day of the month. You must maintain a minimum daily balance of
$2,500.00 in the account each day to obtain the disclosed annual percentage yield. We use the daily balance method to calculate the interest on your
account. This method applies a daily periodic rate to the principal in the account each day. Interest begins to accrue no later than the business day we
receive credit for the deposit of non cash items (for example, checks). During any four week or similar period, you may not make more than six (6) withdrawals or transfers to another account of yours or to a third party by means of a preauthorized or automatic transfer or telephone order or instruction,
computer transfer, or by check, draft, debit card or similar order to a third party. Transfers and withdrawals made in person, by messenger, by mail or at
an ATM are unlimited. Six of these withdrawals per month will be allowed at no charge. Beginning with the 7th withdrawal during the month, a charge of
$12.00 will be assessed for each withdrawal. These charges will be assessed monthly. Zero Balance-If your account is at a zero balance for a period of
30 days, your account will automatically be closed.
Personal Savings
We reserve the right to at any time require not less than 7 days notice in writing before any withdrawal from an interest bearing account. This is a variable
rate account. See enclosed Deposit Rate Sheet for current rates. Your interest rate and annual percentage yield may change. At our discretion, we may
change the interest rate on your account. We may change the interest rate on your account every day. There are no maximum or minimum interest rate
limits for this account. You must maintain a minimum daily balance of $300.00 in the account each day to obtain the disclosed annual percentage yield.
Interest will be compounded daily and will be credited to your account quarterly. If you close your account before interest is credited, you will not receive
the accrued interest. No minimum amount required to open this account. A minimum daily balance fee of $9.00 will be imposed every quarter if the balance in the account falls below $300.00 any day of the quarter. If you maintain other accounts with Bank of the Sierra, there will be no minimum balance
requirement or minimum balance fee charged. We use the daily balance method to calculate the interest on your account. This method applies a daily
periodic rate to the principal in the account each day. Interest begins to accrue no later than the business day we receive credit for the deposit of non cash
items (for example, checks). During any four week or similar period, you may not make more than six (6) withdrawals or transfers to another account of
yours or to a third party by means of a preauthorized or automatic transfer or telephone order or instruction, computer transfer, or by check, draft, debit
card or similar order to a third party. Transfers and withdrawals made in person, by messenger, by mail or at an ATM are unlimited. Bank of the Sierra
Savings Accounts are limited to nine (9) savings withdrawals per quarter with no charge; beginning with the tenth (10th) savings withdrawal, a fee of $2.00
will be assessed on each savings withdrawal thereafter. These charges will be assessed quarterly. Zero Balance-If your account is at a zero balance for
33
a period of 30 days, your account will automatically be closed.
Minor Savings
Eligibility Requirements: Savings account for children under the age of 18. The account may be opened without a parent to sign on the account as soon
as the minor can provide his/her signature. We reserve the right to at any time require not less than 7 days notice in writing before any withdrawal from
an interest bearing account. This is a variable rate account. See enclosed Deposit Rate Sheet for current rates. Your interest rate and annual percentage
yield may change. At our discretion, we may change the interest rate on your account. We may change the interest rate on your account every day. There
are no maximum or minimum interest rate limits for this account. Interest will be compounded daily and will be credited to your account quarterly. If you
close your account before interest is credited, you will not receive the accrued interest. No minimum amount required to open this account. We use the
daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Interest
begins to accrue no later than the business day we receive credit for the deposit of non cash items (for example, checks). During any four week or similar
period, you may not make more than six (6) withdrawals or transfers to another account of yours or to a third party by means of a preauthorized or automatic transfer or telephone order or instruction, computer transfer, or by check, draft, debit card or similar order to a third party. Transfers and withdrawals made in person, by messenger, by mail or at an ATM are unlimited. Bank of the Sierra Savings Accounts are limited to nine (9) savings withdrawals per
quarter with no charge; beginning with the tenth (10th) savings withdrawal, a fee of $2.00 will be assessed on each savings withdrawal thereafter. These
charges will be assessed quarterly. Zero Balance-If your account is at a zero balance for a period of 30 days, your account will automatically be closed.
No minimum amount required to open this account. There are no Transaction Limitations for this account. The following fees and charges may be assessed
against your account: Processing cash (in and out) up to $10,000 is free. Cash processing in excess of $10,000 will result in this account being changed
to Sierra Business Analysis. See Schedule of Other Services for details. 50 monthly deposits are free. A service charge fee of $1.40 will be imposed on
your account for each deposit (excluding ACH deposits) in excess of 50. 200 monthly debit transactions are free (debit transactions include checks written, debit card transactions, ACH debits, etc.). A service charge fee of $0.15 will be imposed on your account for each debit transaction in excess of 200.
500 monthly items (checks, etc) deposited are free. A service charge of $0.15 will be imposed on your account for each item deposited in excess of 500.
Depending on unusual activity, account may be subject to special analysis. No transaction limitations apply to this account. Zero Balance-If your account
is at a zero balance for a period of 30 days, your account will automatically be closed.
No minimum amount required to open this account. There are no Transaction Limitations for this account. Fees and charges are based on transactions and
services provided. Earnings credit allowance on deposit balance may offset activity fees. There is a monthly service charge fee of $16.00. Transactions
are charged on a per-transaction basis. See Schedule of Other Services for per-transaction fees. No transaction limitations apply to this account. Zero
Balance-If your account is at a zero balance for a period of 30 days, your account will automatically be closed.
Business + Interest
fee of $19.00 will be imposed every month if the balance falls below $5,000.00 any day of the month. The following fees and charges may be assessed
against your account: Processing cash (in and out) up to $10,000 is free. Cash processing in excess of $10,000 will result in this account being changed
to Sierra Business Analysis. See Schedule of Other Services for details. 50 monthly deposits are free. A service charge fee of $1.40 will be imposed on
your account for each deposit (excluding ACH deposits) in excess of 50. 200 monthly debit transactions are free (debit transactions include checks written, debit card transactions, ACH debits, etc.). A service charge fee of $0.15 will be imposed on your account for each debit transaction in excess of 200.
500 monthly items (checks, etc) deposited are free. A service charge of $0.15 will be imposed on your account for each item deposited in excess of 500.
Depending on unusual activity, account may be subject to special analysis. We use the daily balance method to calculate the interest on your account. This
method applies a daily periodic rate to the principal in the account each day. Interest begins to accrue no later than the business day we receive credit for
the deposit of non cash items (for example, checks). No transaction limitations apply to this account. Zero Balance-If your account is at a zero balance for
a period of 30 days, your account will automatically be closed.
variable rate account. See enclosed Deposit Rate Sheet for current rates. The interest rate and annual percentage yield for your account depend upon the
applicable rate tier. The interest rate and annual percentage yield for these tiers may change. At our discretion, we may change the interest rate on your
account. We may change the interest rate on your account every day. There are no maximum or minimum interest rate limits for this account. Interest will
be compounded monthly and will be credited to your account every 1 month(s). Interest will be added back to principal every 1 month(s). If you close your
account before interest is credited, you will not receive the accrued interest. No minimum amount required to open this account. A minimum balance fee of
$10.00 will be imposed every month if the balance falls below $5,000.00 any day of the month. You must maintain a minimum daily balance of $5,000.00
in the account each day to obtain the disclosed annual percentage yield. We use the daily balance method to calculate the interest on your account. This
method applies a daily periodic rate to the principal in the account each day. Interest begins to accrue no later than the business day we receive credit for
the deposit of non cash items (for example, checks). During any four week or similar period, you may not make more than six (6) withdrawals or transfers
to another account of yours or to a third party by means of a preauthorized or automatic transfer or telephone order or instruction, computer transfer, or
by check, draft, debit card or similar order to a third party. Transfers and withdrawals made in person, by messenger, by mail or at an ATM are unlimited.
Six of these withdrawals per month will be allowed at no charge. Beginning with the 7th withdrawal during the month, a charge of $15.00 will be assessed
for each withdrawal. These charges will be assessed monthly. Depending on unusual activity, account may be subject to special analysis. Zero Balance-If
Public Demand
No minimum amount required to open this account. There are no Transaction Limitations for this account. Zero Balance-If your account is at a zero balance
for a period of 30 days, your account will automatically be closed.
Public Interest
34
variable rate account. See enclosed Deposit Rate Sheet for current rates. The interest rate and annual percentage yield for your account depend upon the
applicable rate tier. The interest rate and annual percentage yield for these tiers may change. At our discretion, we may change the interest rate on your
account. We may change the interest rate on your account every day. There are no maximum or minimum interest rate limits for this account. Interest will
be compounded monthly and will be credited to your account every 1 month(s). Interest will be added back to principal every 1 month(s). If you close your
account before interest is credited, you will not receive the accrued interest. No minimum amount required to open this account. We use the daily balance
method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Interest begins to
accrue no later than the business day we receive credit for the deposit of non cash items (for example, checks). There are no Transaction Limitations for
this account. Zero Balance-If your account is at a zero balance for a period of 30 days, your account will automatically be closed.
Business Savings
We reserve the right to at any time require not less than 7 days notice in writing before any withdrawal from an interest bearing account. This is a variable
rate account. See enclosed Deposit Rate Sheet for current rates. Your interest rate and annual percentage yield may change. At our discretion, we may
change the interest rate on your account. We may change the interest rate on your account every day. There are no maximum or minimum interest rate
limits for this account. Interest will be compounded daily and will be credited to your account quarterly. If you close your account before interest is credited,
you will not receive the accrued interest. No minimum amount required to open this account. You must maintain a minimum daily balance of $1,500.00 in
the account each day to obtain the disclosed annual percentage yield. A minimum daily balance fee of $9.00 will be imposed every quarter if the balance in
the account falls below $1,500.00 any day of the quarter. We use the daily balance method to calculate the interest on your account. This method applies
a daily periodic rate to the principal in the account each day. Interest begins to accrue no later than the business day we receive credit for the deposit of
non cash items (for example, checks). During any four week or similar period, you may not make more than six (6) withdrawals or transfers to another
account of yours or to a third party by means of a preauthorized or automatic transfer or telephone order or instruction, computer transfer, or by check,
draft, debit card or similar order to a third party. Transfers and withdrawals made in person, by messenger, by mail or at an ATM are unlimited. Bank of
the Sierra Savings Accounts are limited to nine (9) savings withdrawals per quarter with no charge; beginning with the tenth (10th) savings withdrawal, a
fee of $2.00 will be assessed on each savings withdrawal thereafter. These charges will be assessed quarterly. Zero Balance-If your account is at a zero
balance for a period of 30 days, your account will automatically be closed.
PRICING CHANGES FOR AFFECTED PRODUCTS AND SERVICES
Account Inquiry - Up to 3 Per Month
Cash Order (Customers) - Non-Standard Increments
Cash Order (Customers & MSB) - Standard Increments
Cash Order (Customers & MSB) - Same Day Fulfillment
Cash Order (Customers & MSB) - Paid Against Uncollected Funds
Checks Not on Proper Form (each)
Checks Not on Proper Form (each) - Subsequent Rejections
Collections - Foreign Incoming (each)
Collections - Foreign Outgoing (each)
Debit Cards: Special Handling
Excess Transactions - Personal/Business SAV
Fax Services - First Page
Fax Services - Additional Pages (each)
Health Savings Account - Setup Fee
Health Savings Account - Excessive Contribution
Money Service Business - Account Opening Fee
Money Service Business - Monthly Fee (depends on risk level)
Money Service Business - Monthly Fee (depends on risk level)
Night Deposit Service - Key Deposit (each)
Night Deposit Service - Plastic Disposable Bags
Photocopy of Statement (each)
Remote Deposit Capture - Implementation/Training
Remote Deposit Capture - Monthly Maintenance for Each Additional Account
Remote Depoosit Capture - Early Cancellation Fee (<12 months)
Account History Printout
Wire Transfers - Domestic Outgoing (each)
Bank of the Sierra
$0.00
$5.00
$20.00
$40.00
.30% of amount UCF
$50.00
$5.00
Bank cost
Bank cost
$45.00
$2.00 over 9 per quarter
$3.00
$1.00
$20.00
$20.00
$500.00
$300.00
$500.00
$5.00
Bank cost
$6.00
$150.00
$10.00
$100.00
$2.00
$27.50
Wire Transfers - Foreign Outgoing (each)
$50.00
Account Analysis - Returned Deposit Items
Account Analysis - Deposited Items (each)
$5.00
$0.15
Citizens Business Bank
Up to 6 free
Custom per order
Custom per order
Custom per order
N/A
N/A
N/A
$25.00
$25.00
$35.00
$1.00 over 6 per month
N/A
N/A
N/A
N/A
N/A
$125.00
$125.00
N/A
$30.00
$2.00
$100.00
N/A
N/A
N/A
$35.00/$15.00 through
OLB/$20.00 Int’l online in US
funds
$35.00 in US $/$50.00 in
Foreign $
N/A
$0.12
35
PRICING CHANGES FOR AFFECTED PRODUCTS AND SERVICES (Continued)
Current Certificates of Deposit and IRAs
Certificate of Deposit and Individual Retirement Certificate of Deposit
rates, Annual Percentage Yield (APY), and terms will remain until maturity. At maturity, they will renew at the current Bank of the Sierra rate.
The Annual fee for Individual Retirement Accounts will change from
$25.00 annually to $15.00 annually. Additional deposits and partial
withdrawals are not allowed for fixed rate Certificate of Deposits and
Individual Retirement Accounts. The IRA Custodian will change from
Citizens Business Bank to Bank of the Sierra. Early withdrawal penalties
will change as follows:
Maturity Term:
31-89 Days
Terms > 89 Days
$25.00 plus 1% of the
withdrawn amount.
$25.00 plus 1% of the
withdrawn amount.
Bank of the Sierra
30 Days’ interest on the
account balance.
90 Days’ interest on the
account balance.
Money Market Accounts
Excessive transaction fees will be updated to the following after conversion:
Personal: $10.00
Business: $10.00
Bank of the Sierra
Personal: $12.00
Business: $15.00
Personal General Fees
Citizens Business Bank customers will no longer be charged for the
following services once converted to Bank of the Sierra:
•
•
•
•
•
•
•
•
•
•
•
•
•
Safe Deposit Box
Any Safe Deposit Boxes with rent due after conversion will be at the
new Bank of the Sierra rate. Additional Safe Deposit Box fee changes:
Key Missing on Surrender of Box: $25.00
Forced Entry - Failure to Appear for Appointment: $50.00
Key Deposit: $25.00
Citizens Business
Bank Charge
$45.00
$60.00
$110.00
$140.00
Box Size
3x5
5x5
5x10
10x10
Bank of the Sierra
Charge
$30.00
$50.00
$80.00
$150.00
Sierra Cash Management
Bank of the Sierra offers Sierra Cash Management which includes online
account access, transfers, view images, eStatements and Bill Payment
at no cost. For Citizens Business Bank Business Online Banking customers with Tax Payment Initiation, the monthly cost will be changed from
$30.00 per month to $49.95.Bank of the Sierra Current Fees:
• Bank of the Sierra Basic Cash Management with Bill Pay: Free
• Bank of the Sierra Basic Cash Management with Wires:
$19.95 Monthly Fee
• Bank of the Sierra Basic Cash Management with ACH Origination:
$49.95 Monthly Fee
• Bank of the Sierra Basic Cash Management with ACH Origination
and Wires: $69.95 Monthly Fee
Debit Card Transaction Limits:
Citizens Business Bank Limits
Consumer
ATM $500/POS $1,500
Business
ATM $500/POS $2,000
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Bank of the Sierra Limits
ATM $500/POS $1,500
ATM $500/POS $1,500
•
•
•
•
ACH Credit/Debit Notification
Credit Verification by Mail
Endorsement Guarantee
The Following Escheatment Fees:
• Deposit Accounts
• Official Check/Cashier’s Check
HSA Termination Fee
Letters of Reference
Overdraft Transfer Fees (from Checking or Savings)
The Following Returned Deposit Item Fees:
• Redeposit
• Special Processing Instructions
• Special Notification (Phone)
Returned Mail
Signature Guarantee
The Following Statement Fees:
• Paper - With Check Images (Image Statement)
• Paper - Multiple Mailed
Telephone/Manual Funds Transfer
The Following Wire Transfer Fees:
• Electronic Wire Notification - Incoming/Outgoing
(fax/e-mail)
• Domestic Wire Investigation
• International Wire Investigation
• Domestic Wire Cancel/Recall Request
• International Wire Cancel/Recall Request
Personal Mobile Banking - Mobile Deposit
Personal Mobile Banking - Send Money (3 Day/Next Day)
Personal Mobile Banking - Request Money (3 Day)
The Following ATM Customer Transactions Performed
at a Third Party Location:
• Balance Inquiry
• Transfer of Funds
• Transaction Denial
37
38
Terms and Conditions of Your Account
Agreement. This document, along with any other documents we give you pertaining to your account(s), is a contract that establishes rules which control your account(s) with us. Please read this carefully and retain it for future reference. If you sign the signature card or open or continue to use the account, you agree to these
rules. You will receive a separate schedule of rates, qualifying balances, and fees if they are not included in this document. If you have any questions, please call us.
This agreement is subject to applicable federal laws, the laws of the state of California and other applicable rules such as the operating letters of the
Federal Reserve Banks and payment processing system rules (except to the extent that this agreement can and does vary such rules or laws). The body of
state and federal law that governs our relationship with you, however, is too large and complex to be reproduced here. The purpose of this document is to:
1. summarize some laws that apply to common transactions;
2. establish rules to cover transactions or events which the law does not regulate;
3. establish rules for certain transactions or events which the law regulates but permits variation by agreement; and
4. give you disclosures of some of our policies to which you may be entitled or in which you may be interested.
If any provision of this document is found to be unenforceable according to its terms, all remaining provisions will continue in full force and effect. We
may permit some variations from our standard agreement, but we must agree to any variation in writing either on the signature card for your account or
in some other document.
As used in this document the words “we,” “our,” and “us” mean the financial institution and the words “you” and “your” mean the account holder(s) and
anyone else with the authority to deposit, withdraw, or exercise control over the funds in the account. However, this agreement does not intend, and the
terms “you” and “your” should not be interpreted, to expand an individual’s responsibility for an organization’s liability. If this account is owned by a corporation, partnership or other organization, individual liability is determined by the laws generally applicable to that type of organization. The headings in this
document are for convenience or reference only and will not govern the interpretation of the provisions. Unless it would be inconsistent to do so, words
and phrases used in this document should be construed so the singular includes the plural and the plural includes the singular.
Liability. You agree, for yourself (and the person or entity you represent if you sign as a representative of another) to the terms of this account and the schedule of charges. You authorize us to deduct these charges, without notice to you, directly from the account balance as accrued. You will pay any additional reasonable charges for services you request which are not covered by this agreement.
Each of you also agrees to be jointly and severally (individually) liable for any account shortage resulting from charges or overdrafts, whether caused by
you or another with access to this account. This liability is due immediately, and can be deducted directly from the account balance whenever sufficient
funds are available. You have no right to defer payment of this liability, and you are liable regardless of whether you signed the item or benefited from the
charge or overdraft.
You will be liable for our costs as well as for our reasonable attorneys’ fees, to the extent permitted by law, whether incurred as a result of collection or in
any other dispute involving your account. This includes, but is not limited to, disputes between you and another joint owner; you and an authorized signer
or similar party; or a third party claiming an interest in your account. This also includes any action that you or a third party takes regarding the account
that causes us, in good faith, to seek the advice of an attorney, whether or not we become involved in the dispute. All costs and attorneys’ fees can be
deducted from your account when they are incurred, without notice to you.
Deposits. We will give only provisional credit until collection is final for any items, other than cash, we accept for deposit (including items drawn “on us”).
Before settlement of any item becomes final, we act only as your agent, regardless of the form of indorsement or lack of indorsement on the item and even
though we provide you provisional credit for the item. We may reverse any provisional credit for items that are lost, stolen, or returned. Actual credit for
deposits of, or payable in, foreign currency will be at the exchange rate in effect on final collection in U.S. dollars. We are not responsible for transactions
by mail or outside depository until we actually record them. We will treat and record all transactions received after our “daily cutoff time” on a business
day we are open, or received on a day we are not open for business, as if initiated on the next business day that we are open. At our option, we may take
an item for collection rather than for deposit. If we accept a third-party check for deposit, we may require any third-party indorsers to verify or guarantee
their indorsements, or indorse in our presence.
Withdrawals.
Generally. Unless clearly indicated otherwise on the account records, any of you, acting alone, who signs to open the account or has authority to
make withdrawals may withdraw or transfer all or any part of the account balance at any time. Each of you (until we receive written notice to the
contrary) authorizes each other person who signs or has authority to make withdrawals to indorse any item payable to you or your order for deposit
to this account or any other transaction with us.
Postdated Checks. A postdated check is one which bears a date later than the date on which the check is written. We may properly pay and charge
your account for a postdated check even though payment was made before the date of the check, unless we have received written notice of the
postdating in time to have a reasonable opportunity to act. Because we process checks mechanically, your notice will not be effective and we will not
be liable for failing to honor your notice unless it precisely identifies the number, date, amount and payee of the item.
Checks and Withdrawal Rules. If you do not purchase your check blanks from us, you must be certain that we approve the check blanks you
purchase. We may refuse any withdrawal or transfer request which you attempt on forms not approved by us or by any method we do not specifically
permit. We may refuse any withdrawal or transfer request which is greater in number than the frequency permitted, or which is for an amount greater
or less than any withdrawal limitations. We will use the date the transaction is completed by us (as opposed to the date you initiate it) to apply the
frequency limitations. In addition, we may place limitations on the account until your identity is verified.
Even if we honor a nonconforming request, we are not required to do so later. If you violate the stated transaction limitations (if any), in our discretion we may close your account or reclassify it as a transaction account. If we reclassify your account, your account will be subject to the fees and
earnings rules of the new account classification.
If we are presented with an item drawn against your account that would be a “substitute check,” as defined by law, but for an error or defect in the
item introduced in the substitute check creation process, you agree that we may pay such item.
See the funds availability policy disclosure for information about when you can withdraw funds you deposit. For those accounts to which our funds
availability policy disclosure does not apply, you can ask us when you make a deposit when those funds will be available for withdrawal. We may determine the amount of available funds in your account for the purpose of deciding whether to return an item for insufficient funds at any time between
the time we receive the item and when we return the item or send a notice in lieu of return. We need only make one determination, but if we choose
to make a subsequent determination, the account balance at the subsequent time will determine whether there are insufficient available funds.
39
Overdrafts. You understand that we may, at our discretion, honor withdrawal requests that overdraw your account. However, the fact that we may
honor withdrawal requests that overdraw the account balance does not obligate us to do so later. So you can NOT rely on us to pay overdrafts on
your account regardless of how frequently or under what circumstances we have paid overdrafts on your account in the past. We can change our
practice of paying overdrafts on your account without notice to you. You can ask us if we have other account services that might be available to
you where we commit to paying overdrafts under certain circumstances, such as an overdraft protection line-of-credit or a plan to sweep funds from
another account you have with us. You agree that we may charge fees for overdrafts. For consumer accounts, we will not charge fees for overdrafts
caused by ATM withdrawals or one-time debit card transactions if you have not opted-in to that service. We may use subsequent deposits, including
direct deposits of social security or other government benefits, to cover such overdrafts and overdraft fees.
Multiple Signatures, Electronic Check Conversion,and Similar Transactions. An electronic check conversion transaction is a transaction
where a check or similar item is converted into an electronic fund transfer as defined in the Electronic Fund Transfers regulation. In these types of
transactions the check or similar item is either removed from circulation (truncated) or given back to you. As a result, we have no opportunity to
review the check to examine the signatures on the item. You agree that, as to these or any items as to which we have no opportunity to examine the
signatures, you waive any requirement of multiple signatures.
Notice of Withdrawal. We reserve the right to require not less than 7 days’ notice in writing before each withdrawal from an interest-bearing account
other than a time deposit, or from any other savings account as defined by Regulation D. (The law requires us to reserve this right, but it is not our
general policy to use it.) Withdrawals from a time account prior to maturity or prior to any notice period may be restricted and may be subject to
penalty. See your notice of penalty for early withdrawal.
Ownership of Account and Beneficiary Designation. These rules apply to this account depending on the form of ownership and beneficiary designation, if any, specified on the account records. We make no representations as to the appropriateness or effect of the ownership and beneficiary
designations, except as they determine to whom we pay the account funds. As used in this agreement “party” means a person who, by the terms of
the account, has a present right, subject to request, to payment from a multiple-party account other than as an agent.
Individual Account. This is an account in the name of one person.
Joint Account. This account or certificate is owned by the named parties. Upon the death of any of them, ownership passes to the survivor(s).
Joint Account of Husband and Wife with Right of Survivorship. This account or certificate is owned by the named parties, who are husband and
wife, and is presumed to be their community property. Upon the death of either of them, ownership passes to the survivor.
Community Property Account of Husband and Wife. This account or certificate is the community property of the named parties who are husband
and wife. The ownership during lifetime and after the death of a spouse is determined by the law applicable to community property generally and
may be affected by a will.
Tenancy in Common Account. This account or certificate is owned by the named parties as tenants in common. Upon the death of any party, the
ownership interest of that party passes to the named pay-on-death payee(s) of that party, or, if none, to the estate of that party.
P.O.D. Account with Single Party. This account or certificate is owned by the named party. Upon the death of that party, ownership passes to the
named pay-on-death payee(s).
P.O.D. Account with Multiple Parties. This account or certificate is owned by the named parties. Upon the death of any of them, ownership passes
to the survivor(s). Upon the death of all of them, ownership passes to the named pay-on-death payee(s).
Totten Trust Account (subject to this form). If two or more of you create this account, you own the account jointly with survivorship. Beneficiaries
cannot withdraw unless: (1) all persons creating the account die, and (2) the beneficiary is then living. If two or more beneficiaries are named and
survive the death of all persons creating the account, such beneficiaries will own this account in equal shares, without right of survivorship. The person(s) creating either of these account types reserves the right to: (1) change beneficiaries, (2) change account types, and (3) withdraw all or part
of the account funds at any time.
Trust Account Subject to Separate Agreement. We will abide by the terms of any separate agreement which clearly pertains to this account and
which you file with us. Any additional consistent terms stated on this form will also apply.
Business, Organization and Association Accounts. Earnings in the form of interest, dividends, or credits will be paid only on collected funds, unless
otherwise provided by law or our policy. You represent that you have the authority to open and conduct business on this account on behalf of the entity.
We may require the governing body of the entity opening the account to give us a separate authorization telling us who is authorized to act on its behalf.
We will honor the authorization until we actually receive written notice of a change from the governing body of the entity.
Stop Payments. Unless otherwise provided, the rules in this section cover stopping payment of items such as checks and drafts. Rules for stopping
payment of other types of transfers of funds, such as consumer electronic fund transfers, may be established by law or our policy. If we have not disclosed
these rules to you elsewhere, you may ask us about those rules.
We may accept an order to stop payment on any item from any one of you. You must make any stop-payment order in the manner required by law and we
must receive it in time to give us a reasonable opportunity to act on it before our stop-payment cutoff time. Because stop-payment orders are handled by
computers, to be effective, your stop-payment order must precisely identify the number, date, and amount of the item, and the payee.
You may stop payment on any item drawn on your account whether you sign the item or not. Generally, if your stop-payment order is given to us in writing
it is effective for six months. Your order will lapse after that time if you do not renew the order in writing before the end of the six-month period. If the
original stop-payment order was verbal your stop-payment order will lapse after 14 calendar days if you do not confirm your order in writing within that
time period. We are not obligated to notify you when a stop-payment order expires. A release of the stop-payment request may be made only by the person
who initiated the stop-payment order.
If you stop payment on an item and we incur any damages or expenses because of the stop payment, you agree to indemnify us for those damages or
expenses, including attorneys’ fees. You assign to us all rights against the payee or any other holder of the item. You agree to cooperate with us in any
legal actions that we may take against such persons. You should be aware that anyone holding the item may be entitled to enforce payment against you
despite the stop-payment order.
Our stop-payment cutoff time is one hour after the opening of the next banking day after the banking day on which we receive the item. Additional limitations on our obligation to stop payment are provided by law (e.g., we paid the item in cash or we certified the item).
Telephone Transfers. A telephone transfer of funds from this account to another account with us, if otherwise arranged for or permitted, may be made
by the same persons and under the same conditions generally applicable to withdrawals made in writing. Unless a different limitation is disclosed in writing,
40
we restrict the number of transfers from a savings account to another account or to third parties, to a maximum of six per month (less the number of
“preauthorized transfers” during the month). Other account transfer restrictions may be described elsewhere.
Amendments and Termination. We may change any term of this agreement. Rules governing changes in interest rates are provided separately in the
Truth-in-Savings disclosure or in another document. For other changes, we will give you reasonable notice in writing or by any other method permitted by
law. We may also close this account at any time upon reasonable notice to you and tender of the account balance personally or by mail. Items presented
for payment after the account is closed may be dishonored. When you close your account, you are responsible for leaving enough money in the account
to cover any outstanding items to be paid from the account. Reasonable notice depends on the circumstances, and in some cases such as when we
cannot verify your identity or we suspect fraud, it might be reasonable for us to give you notice after the change or account closure becomes effective.
For instance, if we suspect fraudulent activity with respect to your account, we might immediately freeze or close your account and then give you notice.
You agree to keep us informed of your current address at all times. Notice from us to any one of you is notice to all of you. If we have notified you of a
change in any term of your account and you continue to have your account after the effective date of the change, you have agreed to the new term(s).
Statements.
Your Duty to Report Unauthorized Signatures, Alterations and Forgeries. You must examine your statement of account with “reasonable
promptness.” If you discover (or reasonably should have discovered) any unauthorized signatures or alterations, you must promptly notify us of the
relevant facts. As between you and us, if you fail to do either of these duties, you will have to either share the loss with us, or bear the loss entirely
yourself (depending on whether we used ordinary care and, if not, whether we contributed to the loss). The loss could be not only with respect to
items on the statement but other items with unauthorized signatures or alterations by the same wrongdoer.
You agree that the time you have to examine your statement and report to us will depend on the circumstances, but will not, in any circumstance,
exceed a total of 30 days from when the statement is first sent or made available to you.
You further agree that if you fail to report any unauthorized signatures, alterations or forgeries in your account within 60 days of when we first send
or make the statement available, you cannot assert a claim against us on any items in that statement, and as between you and us the loss will be
entirely yours. This 60-day limitation is without regard to whether we used ordinary care. The limitation in this paragraph is in addition to that contained
in the first paragraph of this section.
Your Duty to Report Other Errors. In addition to your duty to review your statements for unauthorized signatures, alterations and forgeries, you
agree to examine your statement with reasonable promptness for any other error - such as an encoding error. You agree that the time you have to
examine your statement and report to us will depend on the circumstances. However, such time period shall not exceed 60 days. Failure to examine
your statement and report any such errors to us within 60 days of when we first send or make the statement available precludes you from asserting
a claim against us for any such errors on items identified in that statement and as between you and us the loss will be entirely yours.
Errors Relating to Electronic Fund Transfers or Substitute Checks (For consumer accounts only). For information on errors relating to electronic fund transfers (e.g., computer, debit card or ATM transactions) refer to your Electronic Fund Transfers disclosure and the sections on consumer
liability and error resolution. For information on errors relating to a substitute check you received, refer to your disclosure entitled Substitute Checks
and Your Rights.
Direct Deposits. If we are required for any reason to reimburse the federal government for all or any portion of a benefit payment that was directly deposited into your account, you authorize us to deduct the amount of our liability to the U.S. Government from the account or from any other account you have
with us, without prior notice and at any time, except as prohibited by law. We may also use any other legal remedy to recover the amount of our liability.
Temporary Account Agreement. If this option is selected, this is a temporary account agreement. Each person who signs to open the account or has
authority to make withdrawals (except as indicated to the contrary) may transact business on this account. However, we may at some time in the future
restrict or prohibit further use of this account if you fail to comply with the requirements we have imposed within a reasonable time.
Set-Off. We may (without prior notice and when permitted by law) set off the funds in this account against any due and payable debt you owe us now
or in the future, by any of you having the right of withdrawal, to the extent of such persons’ or legal entity’s right to withdraw. The amount of the set-off
may be further limited by applicable law. If the debt arises from a note, “any due and payable debt” includes the total amount of which we are entitled to
demand payment under the terms of the note at the time we set off, including any balance the due date for which we properly accelerate under the note.
This right of set-off does not apply to this account if prohibited by law. For example, the right of set-off does not apply to this account if: (a) it is an Individual Retirement Account or similar tax-deferred account, or (b) the debt is created by a consumer credit transaction under a credit card plan (but this
does not affect our rights under any consensual security interest), or (c) the debtor’s right of withdrawal only arises in a representative capacity. We will
not be liable for the dishonor of any check when the dishonor occurs because we set off a debt against this account. You agree to hold us harmless from
any claim arising as a result of our exercise of our right of set-off.
Check Processing. We process items mechanically by relying solely on the information encoded in magnetic ink along the bottom of the items. This
means that we do not individually examine all of your items to determine if the item is properly completed, signed and indorsed or to determine if it contains any information other than what is encoded in magnetic ink. You agree that we have not failed to exercise ordinary care solely because we use our
automated system to process items and do not inspect all items processed in such a manner. Using an automated process helps us keep costs down for
you and all account holders.
Check Cashing. We may charge a fee for anyone that does not have an account with us who is cashing a check, draft or other instrument written on your
account. We may also require reasonable identification to cash such a check, draft or other instrument. We can decide what identification is reasonable
under the circumstances and such identification may be documentary or physical and may include collecting a thumbprint or fingerprint.
Truncation, Substitute Checks, and Other Check Images. If you truncate an original check and create a substitute check, or other paper or electronic
image of the original check, you warrant that no one will be asked to make payment on the original check, a substitute check or any other electronic or paper image, if the payment obligation relating to the original check has already been paid. You also warrant that any substitute check you create conforms to
the legal requirements and generally accepted specifications for substitute checks. You agree to retain the original check in conformance with our internal
policy for retaining original checks. You agree to indemnify us for any loss we may incur as a result of any truncated check transaction you initiate. We can
refuse to accept substitute checks that have not previously been warranted by a bank or other financial institution in conformance with the Check 21 Act.
Unless specifically stated in a separate agreement between you and us, we do not have to accept any other electronic or paper image of an original check.
41
Remotely Created Checks. Like any standard check or draft, a remotely created check (sometimes called a telecheck, preauthorized draft or demand
draft) is a check or draft that can be used to withdraw money from an account. Unlike a typical check or draft, however, a remotely created check is not
issued by the paying bank and does not contain the signature of the account owner (or a signature purported to be the signature of the account owner).
In place of a signature, the check usually has a statement that the owner authorized the check or has the owner’s name typed or printed on the signature
line. For example, if a person provides an account number in response to a telephone solicitation, the telephone solicitor can use the account number to
issue a remotely created check to withdraw money from that account.
You warrant and agree to the following for every remotely created check we receive from you for deposit or collection:
(1) you have received express and verifiable authorization to create the check in the amount and to the payee that appears on the check; (2) you will
maintain proof of the authorization for at least 2 years from the date of the authorization, and supply us the proof if we ask; and (3) if a check is returned
you owe us the amount of the check, regardless of when the check is returned. We may take funds from your account to pay the amount you owe us, and
if there are insufficient funds in your account, you still owe us the remaining balance.
Unlawful Internet Gambling Notice. Restricted transactions as defined in Federal Reserve Regulation GG are prohibited from being processed through
this account or relationship. Restricted transactions generally include, but are not limited to, those in which credit, electronic fund transfers, checks, or
drafts are knowingly accepted by gambling businesses in connection with the participation by others in unlawful Internet gambling.
ACH and Wire Transfers. This agreement is subject to Article 4A of the Uniform Commercial Code - Fund Transfers as adopted in the state in which you
have your account with us. If you originate a fund transfer and you identify by name and number a beneficiary financial institution, an intermediary financial
institution or a beneficiary, we and every receiving or beneficiary financial institution may rely on the identifying number to make payment. We may rely on
the number even if it identifies a financial institution, person or account other than the one named. You agree to be bound by automated clearing house
association rules. These rules provide, among other things, that payments made to you, or originated by you, are provisional until final settlement is made
through a Federal Reserve Bank or payment is otherwise made as provided in Article 4A-403(a) of the Uniform Commercial Code. If we do not receive
such payment, we are entitled to a refund from you in the amount credited to your account and the party originating such payment will not be considered
to have paid the amount so credited. If we receive a payment order to credit an account you have with us by wire or ACH, we are not required to give you
any notice of the payment order or credit.
Facsimile Signatures. Unless you make advance arrangements with us, we have no obligation to honor facsimile signatures on your checks or other
orders. If we do agree to honor items containing facsimile signatures, you authorize us, at any time, to charge you for all checks, drafts, or other orders,
for the payment of money, that are drawn on us. You give us this authority regardless of by whom or by what means the facsimile signature(s) may have
been affixed so long as they resemble the facsimile signature specimen filed with us, and contain the required number of signatures for this purpose. You
must notify us at once if you suspect that your facsimile signature is being or has been misused.
Authorized Signer (Individual Accounts only). A single individual is the owner. The authorized signer is merely designated to conduct transactions on the
owner’s behalf. The owner does not give up any rights to act on the account, and the authorized signer may not in any manner affect the rights of the
owner or beneficiaries, if any, other than by withdrawing funds from the account. The owner is responsible for any transactions of the authorized signer.
We undertake no obligation to monitor transactions to determine that they are on the owner’s behalf. The owner may terminate the authorization at any
time, and the authorization is automatically terminated by the death of the owner. However, we may continue to honor the transactions of the authorized
signer until: (a) we have received written notice or have actual knowledge of the termination of authority, and (b) we have a reasonable opportunity to act
on that notice or knowledge. We may refuse to accept the designation of an authorized signer.
Fictitious Business Name Accounts. If the name in which the account is held is fictitious, each account holder represents that one or more of the
account holders have the right to use that name and have fulfilled all legal requirements for using and or doing business under that name.
Restrictive Legends. The automated processing of the large volume of checks we receive prevents us from inspecting or looking for special instructions
or “restrictive legends” on every check. Examples of restrictive legends placed on checks are “must be presented within 90 days” or “not valid for more
than $1,000.00.” For this reason, we are not required to honor any restrictive legend placed on checks you write unless we have agreed in writing to the
restriction. We are not responsible for any losses, claims, damages, or expenses that result from your placement of these or other special instructions
on your checks.
Unclaimed Property. Your property may be transferred to the appropriate state if no activity occurs in the account within the time period specified by
state law.
Account Transfer. This account may not be transferred or assigned without our prior written consent.
Indorsements. We may accept for deposit any item payable to you or your order, even if they are not indorsed by you. We may give cash back to any one of you. We may supply any missing indorsement(s) for any
item we accept for deposit or collection, and you warrant that all indorsements are genuine.
To ensure that your check or share draft is processed without delay, you must indorse it (sign it on the back)
in a specific area. Your entire indorsement (whether a signature or a stamp) along with any other indorsement
information (e.g., additional indorsements, ID information, driver’s license number, etc.) must fall within 1 1/2”
of the “trailing edge” of a check. Indorsements must be made in blue or black ink, so that they are readable
by automated check processing equipment.
As you look at the front of a check, the “trailing edge” is the left edge. When you flip the check over, be sure
to keep all indorsement information within 1 1/2” of that edge.
It is important that you confine the indorsement information to this area since the remaining blank space will
be used by others in the processing of the check to place additional needed indorsements and information.
You agree that you will indemnify, defend, and hold us harmless for any loss, liability, damage or expense
that occurs because your indorsement, another indorsement, or information you have printed on the back
of the check obscures our indorsement. These indorsement guidelines apply to both personal and business
checks.
42
Death or Incompetence. You agree to notify us promptly if any person with a right to withdraw funds from your account(s) dies or becomes legally
incompetent. We may continue to honor your checks, items, and instructions until: (a) we know of your death or incompetence, and (b) we have had a
reasonable opportunity to act on that knowledge. You agree that we may pay or certify checks drawn on or before the date of death or legal incompetence
for up to ten (10) days after your death or legal incompetence unless ordered to stop payment by someone claiming an interest in the account.
Fiduciary Accounts. Accounts may be opened by a person acting in a fiduciary capacity. A fiduciary is someone who is appointed to act on behalf of and
for the benefit of another. This account may be opened and maintained by a person or persons named as a trustee under a written trust agreement, or as
executors, administrators, or conservators under court orders. You understand that by merely opening such an account, we are not acting in the capacity
of a trustee in connection with the trust nor do we undertake any obligation to monitor or enforce the terms of the trust or letters.
Credit Verification. You agree that we may verify credit and employment history by any necessary means, including preparation of a credit report by a
credit reporting agency.
Legal Actions Affecting Your Account. If we are served with a subpoena, restraining order, writ of attachment or execution, levy, garnishment, search
warrant, or similar order relating to your account (termed “legal action” in this section), we will comply with that legal action. Or, in our discretion, we may
freeze the assets in the account and not allow any payments out of the account until a final court determination regarding the legal action. We may do
these things even if the legal action involves less than all of you. In these cases, we will not have any liability to you if there are insufficient funds to pay
your items because we have withdrawn funds from your account or in any way restricted access to your funds in accordance with the legal action. Any fees
or expenses we incur in responding to any legal action (including, without limitation, attorneys’ fees and our internal expenses) may be charged against
your account. The list of fees applicable to your account(s) provided elsewhere may specify additional fees that we may charge for certain legal actions.
Security. It is your responsibility to protect the account numbers and electronic access devices (e.g., an ATM card) we provide you for your account(s).
Do not discuss, compare, or share information about your account number(s) with anyone unless you are willing to give them full use of your money. An
account number can be used by thieves to encode your number on a false demand draft which looks like and functions like an authorized check. If you
furnish your access device and grant actual authority to make transfers to another person (a family member or coworker, for example) who then exceeds
that authority, you are liable for the transfers unless we have been notified that transfers by that person are no longer authorized. Your account number
can also be used to electronically remove money from your account. If you provide your account number in response to a telephone solicitation for the
purpose of making a transfer (to purchase a service or merchandise, for example), payment can be made from your account even though you did not
contact us directly and order the payment. You must also take precaution in safeguarding your blank checks. Notify us at once if you believe your checks
have been lost or stolen. As between you and us, if you are negligent in safeguarding your checks, you must bear the loss entirely yourself or share the
loss with us (we may have to share some of the loss if we failed to use ordinary care and if we substantially contributed to the loss).
You agree that if we offer you services appropriate for your account to help identify and limit fraud or other unauthorized transactions against your account, such as positive pay or commercially reasonable security procedures, and you reject those services, you will be responsible for any fraudulent
or unauthorized transactions which could have been prevented by the services we offered, unless we acted in bad faith or to the extent our negligence
contributed to the loss.
Telephonic Instructions. Unless required by law or we have agreed otherwise in writing, we are not required to act upon instructions you give us via
facsimile transmission or leave by voice mail or on a telephone answering machine.
Claim of Loss. If you claim a credit or refund because of a forgery, alteration, or any other unauthorized withdrawal, you agree to cooperate with us in the
investigation of the loss, including giving us an affidavit containing whatever reasonable information we require concerning your account, the transaction,
and the circumstances surrounding the loss. You will notify law enforcement authorities of any criminal act related to the claim of lost, missing, or stolen
checks or unauthorized withdrawals. We will have a reasonable period of time to investigate the facts and circumstances surrounding any claim of loss.
Unless we have acted in bad faith, we will not be liable for special or consequential damages, including loss of profits or opportunity, or for attorneys’ fees
incurred by you. You agree that you will not waive any rights you have to recover your loss against anyone who is obligated to repay, insure, or otherwise
reimburse you for your loss. You will pursue your rights or, at our option, assign them to us so that we may pursue them. Our liability will be reduced by
the amount you recover or are entitled to recover from these other sources.
Early Withdrawal Penalties (and involuntary withdrawals). We may impose early withdrawal penalties on a withdrawal from a time account even if you
don’t initiate the withdrawal. For instance, the early withdrawal penalty may be imposed if the withdrawal is caused by our setoff against funds in the account or as a result of an attachment or other legal process. We may close your account and impose the early withdrawal penalty on the entire account
balance in the event of a partial early withdrawal. See your notice of penalty for early withdrawals for additional information.
Address or Name Changes. You are responsible for notifying us of any change in your address or your name. Unless we agree otherwise, change of
address or name must be made in writing by at least one of the account holders. Informing us of your address or name change on a check reorder form
is not sufficient. We will attempt to communicate with you only by use of the most recent address you have provided to us. If provided elsewhere, we may
impose a service fee if we attempt to locate you.
Resolving Account Disputes. We may place an administrative hold on the funds in your account (refuse payment or withdrawal of the funds) if it becomes
subject to a claim adverse to (1) your own interest; (2) others claiming an interest as survivors or beneficiaries of your account; or (3) a claim arising by
operation of law. The hold may be placed for such period of time as we believe reasonably necessary to allow a legal proceeding to determine the merits
of the claim or until we receive evidence satisfactory to us that the dispute has been resolved. We will not be liable for any items that are dishonored as a
consequence of placing a hold on funds in your account for these reasons.
Waiver of Notices. You waive any notice of non-payment, dishonor or protest regarding any items credited to or charged against your account
Additional Terms.
43
locations
Current Bank of the Sierra Branches
44
Bakersfield East Hills
Dinuba
Hanford
2501 Mt Vernon Avenue
401 East Tulare Street
427 West Lacey Boulevard
Bakersfield, CA 93306
Dinuba, CA 93618
Hanford, CA 93230
661-873-2000
(559) 591-6921
(559) 585-6700
Bakersfield Ming
Exeter
Lindsay
8500 Ming Avenue
1103 West Visalia Road
142 South Mirage Avenue
Bakersfield CA, 93311
Exeter, CA 93221
Lindsay, CA 93247
(661) 663-3400
(559) 592-4134
(559) 562-6311
Bakersfield Riverlakes
Farmersville
Porterville Main
4060 Coffee Road
400 W. Visalia Road
Bakersfield, CA 93308
Farmersville CA, 93223
(661) 587-2069
(559) 747-1920
(559) 782-4300
California City
Fillmore
Porterville West Olive
8031 California City Boulevard
527 Sespe Avenue
1498 West Olive Avenue
California City, CA 93505
Fillmore, CA 93015
(760) 373-8602
805.524.1999
(559) 782-4500
Clovis
Fresno Herndon
Reedley
1835 East Shaw Ave
7029 N. Ingram/Herndon
1095 West Manning Avenue
Clovis, CA 93611
Fresno, CA 93650
Reedley, CA 93654
(559) 297-3391
(559) 449-8145
(559) 638-1602
Corporate Offices-Porterville
Fresno Shaw
Santa Clarita
636 East Shaw Avenue
26328 Citrus Street
Fresno, CA 93710
Santa Clarita, CA 91355
1-888-454-BANK
(559) 248-0112
(661) 255-9250
Delano
Fresno Sunnyside
Santa Paula
1126 Main Street
5775 E. Kings Canyon Rd
901 E. Main Street
Delano, CA 93215
Fresno, CA 93727
Santa Paula, CA 93060
(661) 720-2800
(559) 458-7350
805.525.1999
Ventura
Los Angeles
Selma
Tulare
2450 McCall Ave,
246 East Tulare Avenue
Selma, CA 93662
Tulare, CA 93274
(559) 891-1477
(559) 686-4900
Tehachapi Main
Tulare Prosperity
224 West F Street
1430 E Prosperity Ave.
Tehachapi, CA 93561
Tulare, CA 93274
(661) 822-6801
(559) 687-3161
Tehachapi Old Town
Visalia Downtown
21000 Mission Boulevard
128 East Main Street
Tehachapi, CA 93561
Visalia, CA 93291
(661) 822-9191
(559) 740-4200
Three Rivers
Visalia Mooney
40884 Sierra Drive
2515 South Mooney Boulevard
Three Rivers, CA 93271
Visalia, CA 93277
(559) 561-5910
(559) 636-0100
45
BankoftheSierra.com
03/16

TABLE OF CONTENTS - Bank of the Sierra

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