Renter`s Insurance Training Presentation

Transcription

The Leading Provider of Risk Mitigation Services
Welcome
Benchmark Team!
A Division of RealPage
Website: www.leasingdesk.com
Renter’s Insurance
Site Training
October 28, 2014
© 2010 RealPage, Inc.
This information is protected under copyright laws and may not be distributed without express permission from RealPage, Inc.
Confidential — 1
Agenda
•
•
•
•
•
•
•
•
About LeasingDesk
Benefits of eRenterPlan Renter’s Insurance
Your role with eRenterPlan
eRenterPlan resident enrollment, website and brochures
“3rd party” insurance requirements (Interested Party Service)
OneSite tools to manage Renter’s Insurance Compliance
Support – Who To Call
Critical Success Factors
This information isConfidential.
protected under
copyright
and may not
be distributed
without
express
Copyright
2013laws
LeasingDesk,
a division
of RealPage,
Inc. All
Rightspermission
Reserved . from RealPage, Inc.
Confidential — 2
About LeasingDesk Insurance
• LeasingDesk is the name of our company and a division of RealPage, Inc.
• eRenterPlan is the name of our insurance product
• We specialize in providing renter’s insurance for the multifamily industry
• Our required renter’s insurance program includes 7,000 properties
• We provide complimentary brochures and weekly trainings
• LeasingDesk clients include:
• AMLI
• Berkshire
• BRE
• Camden
• Fairfield
• Home Properties
• Milestone
• UDR
Confidential.
..
Confidential.Copyright
Copyright2013
2013LeasingDesk,
LeasingDesk,a adivision
divisionofofRealPage,
RealPage,Inc.
Inc.AllAllRights
RightsReserved
Reserved
Confidential — 3
• Renter’s insurance is the ONLY way to protect your residents
• Residents are NOT protected by your community’s policy
• Just like auto insurance is a necessity, your company now requires
residents to carry renter’s insurance for personal liability
• It is important for residents’ to insure their personal belongings
• Help your residents view renter’s insurance as an amenity and not as an
additional financial burden
• Save Money - damages below community insurance deductible will no
longer come out of your community’s budget
Confidential.
..
Copyright2013
2013LeasingDesk,
RealPage,Inc.
Inc.AllAllRights
RightsReserved
Reserved
Confidential — 4
Confidential. Copyright 2013 LeasingDesk, a division of RealPage, Inc. All Rights Reserved .
Confidential — 5
Lightning
Theft
Water
Wind
Fire
• Personal Property Coverage – $10,000* up to $40,000
Insures personal belongings (stereo, bike, etc.) against accidental and unexpected
damage should a fire or other covered incident occur
• Personal Liability Coverage – $100,000
Insures and protects you against accidental damage to your apartment, another
person or another person’s belongings should you be responsible for a fire or other
covered incident
• Liability Only Coverage
Will NOT cover the resident’s personal contents
*$10,000 personal property coverage not available in some states
Confidential.
..
Copyright2013
2013LeasingDesk,
RealPage,Inc.
Inc.AllAllRights
RightsReserved
Reserved
Confidential — 6
• All residents pre-qualified. No background checks!
• Policies begin immediately – NOT the next business day
• Up to 5 unrelated residents can share a policy – Saves $
• Liability coverage for everyone on the lease & “actions of guests” if noted on lease
• Replacement cost – Not ACV policy (not depreciated, yard sale value)
• Full theft coverage – Not just burglary
• Coverage away from unit: car, garage, storage unit and when traveling
• Additional living expenses
• Dog Bites – No breed restrictions
• No rate increase for filing a claim
• Wind Coverage – No Exclusions for Hurricanes
• Multiple payment options – monthly, quarterly, semi-annual or annual
Confidential.
..
Copyright2013
2013LeasingDesk,
RealPage,Inc.
Inc.AllAllRights
RightsReserved
Reserved
Confidential — 7
• Exclusive advertising agreement provides ancillary revenue
• Automatic notifications of policy enrollments
• Easy compliance tracking through OneSite
• Liability coverage for ALL residents named on the lease
• “Actions of guests” liability coverage
• We do not subrogate against your property or management company
• Moratorium – New residents may purchase a policy during blackout periods
• Initiate claims on behalf of residents
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Confidential — 8
Expectations of Residents
o
o
Obtain $100,000 Personal Liability Insurance coverage
at time of move-in or lease renewal
Maintain an active renters insurance policy
throughout the term of the lease
Expectations of Community Leasing Team
o
You are not selling insurance
o
Required to support partnership with eRenterPlan
o
Ensure residents are compliant by obtaining proof of insurance
o
Every resident should remain compliant (avoid fair-housing issues)
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Confidential — 9
• You Can:
o Place the eRenterPlan brochure prominently in the office
o Place a brochure in any packet you provide to move-ins and lease renewal notices
o Add eRenterPlan website/phone to resident portal and to their “move-in” checklist
o Share that your company endorses preferred vendor - eRenterPlan
o Direct residents to eRenterPlan website - Residents can use their mobile device
• You Can’t:
o Can’t say they have to buy eRenterPlan
o Can’t quote or process eRenterPlan enrollments on resident’s behalf
o Can’t refer prospects to call their auto-insurance company
o Can’t display brochures, promote or accept gifts from other insurance companies
o Can’t allow resident to move-in without proof of insurance
Confidential — 10
Confidential — 11
• Free brochures and
stands provided to
display in the leasing
office
• Provide brochures to new
residents and lease
renewals
• Include in resident lease
packets
• Reorder online
https://www.leasingdesk.com
/supplies/default.aspx
12
Confidential.
Copyright2013
2013LeasingDesk,
RealPage,Inc.
Inc.AllAllRights
RightsReserved
Reserved
..
Confidential — 12
• Post it on resident lease
agreement forms and
lease renewal notices
• Convenient reminder for
residents to obtain
renter’s insurance
• Informs residents of quick
and easy access to
eRenterPlan website and
call center
Confidential — 13
Fast and easy 3-step process to purchase a policy by phone or online
www.erenterplan.com
• 24 hours/7 days a week
Client Care (888) 205-8118
• M-F, 7am-9pm Eastern
• Sat. & Sun. 9am-7pm Eastern
Pre-approved Plan. We just ask
a few simple questions!
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First and Last Name
Desired level of protection
Apartment Location
Move-In Date
Payment Details
Confidential — 14
eRenterPlan Confirmation
• 100% Compliant when resident
enrolls under your community
• Within moments of resident
buying a policy from eRenterPlan,
your community will receive the
eRenterPlan confirmation letter
• We notify you of resident
enrollments by fax or email – and
via OneSite “Today” page
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Confidential.
Copyright2013
2013LeasingDesk,
RealPage,Inc.
Inc.AllAllRights
RightsReserved
Reserved
..
Confidential — 15
For leases effective 11/01/14
Confidential — 16
Interested Party Language on Lease Form
“Interested Party” language on renter’s insurance lease addendum*
*This is a sample of lease language. Please seek approval from your legal team
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Confidential — 17
Resident Notice of Insurance Requirements
Sample notice with the new “Interested Party” information can be
provided by your corporate office.
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Confidential — 18
Interested Party Service - Process Overview
3rd Party Policy Requirements
What if Policy Gets Cancelled?
1. Leasing team provides welcome letter to
request residents to add to their insurance
policy the community’s name as an
“Additional Interested Party” and to list this
forwarding address for the community
1. If LeasingDesk is notified of cancellation,
we will send an “out of compliance” email
notice to the resident and update status of
policy in OneSite to “cancelled”
2. A copy of the email notice will be sent to
the community’s general email box. If a
resident has no email address in OneSite
only a carbon copy will be sent to the
community’s general email box
Name of Property - Management Co.
P.O. Box 115009
Carrollton, TX 75011-5009
3. Community staff will follow up with policy
cancellations and collect new proof of
insurance document from resident
2. Leasing staff will confirm resident included
the information in their insurance certificate
5. Community staff will then update new
policy information in OneSite
3. Leasing staff updates policy information in
resident’s lease file in OneSite
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Confidential — 19
Sample Apartments – 123 Management Co.
P.O. Box 115009 Carrollton, TX 75011-5009
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Confidential — 20
• Updating eRenterPlan and 3rd party policies in OneSite
• Policy validation process for lease renewals and transfers
• Renter’s insurance task override
2B_OneSite v2
Confidential — 21
Renter’s Insurance will be a
“Required Task” for new
leases and lease renewals
•
Users can update renter’s
insurance policies from the
move-in statement . Click on
“Renter’s Insurance”
•
Users may also update/view
renter’s insurance from the
“resident at a glance”
window. Click on “Renter’s
Insurance” under “Actions”
Confidential — 22
1. Renter’s Insurance will be
updated in the “Proof of
Service” page for both,
eRenterPlan policies and
3rd party insurance policies
2. To update an eRenterPlan
policy, simply enter the
policy number and under
“Proof received by” select
your name
123456789
John Doe
7/3/2013
7/1/2013
3. Click “Verify Policy”
4. Click “Save”
If you receive a policy update error,
please contact LeasingDesk Insurance
Support at (888) 205-8118, Option 5
Confidential — 23
1. In the “Proof of
Service” page, update
fields with 3rd party
insurance information
123456789
2. Scan and upload 3rd
party insurance
certificate by clicking
“Upload Policy Doc”
3. Click “Save”
4. To view image of 3rd
party document, click
“Policy Information”
Warning! Document
image will be available a
few minutes after upload
and not immediately!
Confidential — 24
• You may enter multiple policies from
other insurance companies under a
specific unit/household
• From the “Proof of service” window,
select “Multiple Policies” and follow
the same steps as with single policy
entry
• Click “Save”
• Select “Yes” when system prompts
you to add another insurance policy
under the same unit
• Select “No” to exit and return to
resident file
Confidential — 25
• As part of the renewal
process, renter’s
insurance will need to be
verified
• The “Confirm Valid
Renter’s Insurance link”
will appear on the
“Choose offer” page of
the “Renew Now” wizard
05/01/2013
10/31/2013
05/012013
04/30/2015
05/01/2013
04/30/2014
05/01/2013
• At the “Proof of service”
window, verify/edit policy
information
• For 3rd party policies,
upload policy renewal
document and click
“Save”
Confidential — 26
“Rights & Roles”
• Regional Mgrs can “Override”
Renter’s Insurance
requirement for affordable
units (if applicable and if they
are an exception to this
program)
• Any other reason for an
override requires Regional
Manager approval
To Override Insurance*
• From the “Proof of Service”
window, click “Override”
button, enter reason, then
click “Save”
*The “Override renter's insurance requirement“ button is only viewable from the “Move-In” page and
from the "Confirm valid renter's insurance" links in the “Renewal” and “Transfer move-In” page
Confidential — 27
• Identify the Override
using Renter’s Insurance
Status report
• Locate the resident lease
file
• Click on Renter’s
Insurance link
• Enter insurance details
• Create digital copy of
Declarations Page; Save
• The Override is no longer
present on any reports
and your insurance
compliance percentage
increases!
Confidential — 28
• Automated Compliance Email Reminders
• Renter’s Insurance Alerts on Today Page
• Resident Compliance Emails, Letters and Notices
• Renter’s Insurance Status Report
Confidential — 29
LeasingDesk will activate setting on 11/01/2014
For leases effective 11/1/2014
Confidential — 30
• Automated emails sent to residents
regarding insurance requirements
and cancellation notices
• Ability to send welcome emails for
new residents
• Includes notifications for 3rd party
policies (Interested Party)
• Easy for residents to update their
payment information or reinstate a
cancelled policy
Confidential.
Copyright2013
2013LeasingDesk,
LeasingDesk,aadivision
RealPage,Inc.
Inc.All
AllRights
RightsReserved
Reserved. .
Confidential — 31
Steps*
• Specify role under “Save to role”
then click on “Customize”
•
Under Alerts, select “Insurance
Services”
• Click on “New eRenterPlan
Enrollments”
• Drag snapshot to the custom
view page
• Repeat the same steps to add
“Renter’s Insurance” snapshot
•
Click Save
*Settings might be done by users and/or by Super User, depending on your management company preference.
Confidential — 32
“New eRenterPlan Enrollments” snapshot
• Displays new residents’ policies acquired on eRenterPlan.com within the last 30 days
• Allows OneSite users to easily add those policies to residents/units
• Under “Actions,” click “More” then “Add to unit.” Search for resident/unit and click “Find”
• Enter the resident’s policy information in the “proof of service” page
Confidential — 33
7/26/20
“Renter’s Insurance” snapshot to view residents’ policy status
• Pending Cancellation: eRenterPlan policies pending cancellation
• Cancelled: eRenterPlan policies cancelled or 3rd party policies which have expired
• Override: list of units that have an override for insurance requirement
• Renewals: 3rd party insurance policies about to expire /coming up for renewal
Confidential — 34
4/01/2013
3/31/2014
8/10/2012
8/09/2013
5/01/2013
4/30/2014
• “Email Date” column will
• If insurance is setup as “Required,” a
“Send email” link will be displayed on
the Actions > More dropdown list for
residents on the Cancelled or Pending
Cancellation filter
• Click “Send email” to view and send
list the date in which
resident received a notice
of noncompliance
• If resident does not have
an email address in
OneSite, it will show as
“No email”
the notice of noncompliance
Confidential — 35
• The “From” field will have the
dropdown list with property name
and the names of leasing office users
mapped to roles with an email
addresses setup in OneSite
• Select email address for lease
holder. If multiple lease holders,
select all
• If no email address for a lease signer,
the email entry field will be
blank/required. The new email
address entered will be stored for
the resident marked as the head of
household
Confidential — 36
• Insurance services emails will
be logged under resident
“Activity” tab
• The “Leasing consultant”
column will display name of
person who sent email on
demand
• If the email was sent from the
“Renter’s Insurance” Today
page snapshot, the column
will default the user name of
the user who sent the email
Confidential — 37
Renter’s Insurance in the “Letters & Notices” Tab
•
From the resident
file, go to “Letters &
notices” tab
•
Here is where you
will find letters to
send to active
residents that have
a cancelled policy
•
Residents will need
to reinstate
cancelled policy and
provide new proof
of insurance to
leasing office
•
7/1/2013
7/1/2013
6/30/2013
7/1/2011
Be sure to update
new policy in
OneSite
Confidential — 38
Renter’s Insurance Status Report
Confidential — 39
Renter’s Insurance Status Report - Detail
Audit Insurance Compliance!
• Report provides status of
insurance policies logged in
OneSite (Active or Cancelled)
• Because information is pulled
from Leasing & Rents, all
resident names and vacant
units are automatically
populated
• Summary at the end of the
report will give active
percentage based on
occupancy
Confidential — 40
•
•
•
•
•
Resident Support
Support for Leasing Staff
Filing a Claim
Training for Leasing Staff
Ordering eRenterPlan Brochures
Confidential — 41
Renter’s Insurance Support
• Support for Residents
o
o
o
eRenterPlan brochure
Website www.eRenterPlan.com
Customer Care (888) 205-8118
M-F, 7am-9pm; Sat & Sun, 9am-7pm Eastern
• Support for Leasing Staff
o
(888) 205-8118, press Option 5
• Order Brochures
https://www.leasingdesk.com/supplies/default.aspx
• File a Claim – American Modern Insurance Group
o (800) 375-2075
Confidential — 42
Weekly Webinar Trainings Available
Go to: https://www.leasingdesk.com/trainingregistration.aspx
• Register new
employees to attend
renter’s insurance
training
• No login or password
required
• Be sure to select the
training offered to
OneSite Clients Wednesdays 1pm CST
• No cost for training
Confidential — 43
Important to Remember!
• Share Benefits of eRenterPlan with your residents
•
•
•
•
•
Handout eRenterPlan brochures to new residents and renewals
Do not display or refer brochures from other insurance agents
Update eRenterPlan & 3rd Party Policies in OneSite for accurate participation %
Add resident email addresses to benefit from automated email processes
Verify 3rd party insurance certificates include the “Interested Party” info
Resident’s insurance certificate should list this information under “Interested Party” section
Name of Property - Management Co.
P.O. Box 115009
Carrollton, TX 75011-5009
• Audit your Renter’s Insurance Report to track compliance
• Setup your “Today Page” to receive policy cancellation alerts!
• Client Support for Leasing Professionals (888) 205-8118, Option 5
Confidential — 44
We believe in doing what’s right. Always.
We believe in complete transparency.
We believe we should know the multifamily business.
We believe every client deserves exceptional service.
We believe we should measure ourselves by your satisfaction.
We believe in collaboration: technology is not a substitute for operational expertise.
We believe the information in our system should always make sense to you.
We believe you get what you pay for.
We believe we can deliver better results for you than you would otherwise be able to achieve.
We are grateful for every client we have the fortune to partner with.
45
Confidential — 45

Renter`s Insurance Training Presentation

Transcription

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