it guide - itslearning

IT GUIDE
WWW.NHH.NO/IT
IT SUPPORT FOR STUDENTS
IT-ACCOUNT
As a student at NHH you will get access to IT services that will play an
important role in your education. The IT support for students is here to help
you solve your problems concerning these services. You will get a short
introduction in this guide about important services that influence your
everyday at NHH. Please visit our home page, www.nhh.no/it, if you want more
information.
FIRST LOGIN
IT support for students has two offices, one at the library in the Servicebuilding and one in the new building next to the cafeteria. The offices are open
Monday- Friday. In addition, the office at the library is open on Saturday. The
opening hours can be found at www.nhh.no.
•
Username: [email protected]
- NB: Studentweb via Feide uses your student number as the username
(sXXXXX).
•
Password: nhh!pincodepincode (This should be changed the first time you log in)
- Your student email account, the school computers, the network Eduroam and
Studentweb via Feide all uses the same password.
You will need a personal username and password to use NHH’s network. Your
username is your student email. You will find the pin code on the invoice from NHH,
at the Information Centre or at the International Relations Office.
Problems concerning private computers are not our responsibility.
CONTACT US
Email:
Phone:
[email protected]
+47 55 95 95 57
An example of a pin code is 1234, that means a student with the name John Doe
uses [email protected] as the username and write nhh!12341234 as the
password.
CHANGE OF PASSWORD
You can change your password in several ways:
https://selfservice.nhh.no/passwordreset
http://webmail.nhh.no → «Alternativer» → «Endre passordet»
At a school computer: Press ctrl+alt+delete and «change a password»
IT support office
•
•
•
•
The requirement for your password is at least 8 characters, capital and small letters,
at least one number (digit) or special character. In addition, it cannot be your name or
parts of it. An example of an accepted password is “Bergen123”.
FORGOTTEN PASSWORD?
1. Go to https://selfservice.nhh.no/passwordreset
2. Press “Reissue password“
3. Type your alternate email address. Use the address that is registered in Student
Web (under registration - address). When changing this email address, please
note that it may take up to 24 hours until the system is updated.
4. In case of problems, contact [email protected] or visit IT Support for Students
2
3
E-MAIL AND IT’S LEARNING
USING THE COMPUTERS AT NHH
E-MAIL
M-AREA
•
All students have their own hard drive called M-area for saving their files. This can be
found under “My computer” and then “Network Location”. It is important that you save
your files in your M-area and not on the desktop or the computer (C: drive) because we
only take backup of the files located on the M-area.
Your student email address has the format: [email protected]
and alternatively [email protected]
Login:
http://webmail.nhh.no (Or Microsoft Outlook on a school computer)
Username: [email protected]
Password: same as on a school computer, Studentweb via Feide and Eduroam.
•
•
•
Important information and messages from NHH will only be sent to this email
address. This includes information from the Student Administration, the
International Relations Office and the library. All students are obliged to check this
email account on a regular basis, or make sure the emails are forward to another
address you use.
All students are obliged to follow NHH’s IT rules when using the M-area, and abuse
can result in suspension. The rules can be found at our home page.
LOGIN
•
•
Username: [email protected]
Password: Same as your NHH-mail account, Studentweb via Feide and Eduroam
SOFTWARE
Forgot password to your email account?
1. Go to https://selfservice.nhh.no/passwordreset
2. Follow the same steps described on the previous page.
IT’S LEARNING
itslearning is a web based e-learning system. In this system, you will find all the
information about your courses. The system is also used to send relevant information
to the students.
Login:
1. Go to http://nhh.itslearning.com/elogin
2. Select the option “Log in with FEIDE”
3. Your username is your student number (sXXXXXX)
4. Your password is the same as you use to login to the NHH-account
5. In case of problems, contact [email protected] or visit the IT support office.
NHH uses View/VDI clients, which means you can access your content and special
programs either from school or from your personal computer through desktop.nhh.no.
When logged in you have access to programs needed for your education. This includes
for example Adobe Acrobat X Pro and Microsoft Office. Under «NHH Spesielle
Programmer» and «NHH Standard Programmer» in the start menu you can find other
programs that NHH got available.
To access the programs Datastream and SDC needed by some master students, contact
the IT-support office.
More information about View/VDI client can be found on www.nhh.no\it.
PIN CODE FOR YOUR ACCESS CARD (STUDENT CARD)
In order to access NHH and the computer labs after opening hours you need the pin
code for your student card. This can be found after logging into desktop.nhh.no or on a
school computer by:
1.
2.
3.
4.
5.
4
Opening the start menu
Type «pinkode» in the search field
Open the “Pinkode” program
Accept the conditions
Remember your four digits pin code. It is personal and cannot be changed.
5
PRINTERS
PRIVATE COMPUTERS
AND OTHER DEVICES
There are two types of printers at NHH:
Safecom – HP
Safecom – Xerox
•
•
WIRELESS NETWORK AT NHH
When printing, it is important to be aware of the type of printer you choose since the
document can only be obtained from this type of printer. The printers are labeled
with names (HP and Xerox)
To use the printers, you will need a PUK code. This code will be sent to your student
email when you print your first page at NHH. Alternatively, you can go to
www.nhh.no/it for a guide on how to generate a new PUK code.
Then you scan your student card at one of the printers and type in the PUK code to
start printing.
If you have not gotten your student card yet, you can print from the Xerox printers by
use of an app and a QR code. More information about this option can be found at
www.nhh.no/it.
How to print in colors:
1.
Press CTRL+P or go to File -> Print
2.
Press «Printer properties»
3.
Go to the tab named “Color” (HP) or “Image options” (Xerox)
4.
Remove the mark on «Print in greyscale» / ”Xerox Black and White
Conversion”
Printing prices can be found on our website www.nhh.no/it.
As a new student at NHH your student card is loaded with 50 kr. This can only be
used on the printers.
Recharge your student card:
Go to https://epay.nhh.no
•
•
Eduroam
- Username: [email protected] – Password: Your normal NHH
password
- Detailed guides and troubleshooting options available at www.nhh.no/it.
The guest network (nhh-guest) is primarily for guests at NHH and gives 24 hours
access.
- Only works with Norwegian mobile numbers.
In order to get internet access at SIB’s student housing, please visit SIB’s homepage for
information about connecting to internet at SIB housing:
http://www.sib.no/no/bolig/beboer/internet. Username and password are the same as
your NHH IT-account. Beyond this, connecting to internet at student housing is beyond
our responsibility.
MICROSOFT OFFICE 365
NHH offers students access to Microsoft Office 365 which gives each student the option to
install Microsoft Office on five private machines (including tablet or mobile) free of
charge. In addition, you get 1TB for storage in Microsoft’s cloud service OneDrive. To
access Microsoft Office go to https://portal.office.com and login with your NHH username
and password. This offer is valid throughout your student period at NHH.
Microsoft Office 365 is very useful when working on group projects and your master
thesis. You can share your documents with OneDrive and work in the same document
together in Word Online, whiles still having all the functions of Word.
NHH recommends that all students start using Microsoft Office 365.
From a school computer you will automatically be logged in. If you use a private
computer, use the same username and password as for your IT-account. In order to
recharge your student card from outside of NHH, you need to be logged on either
secure.nhh.no/secure.privnett.nhh.no or the view client: desktop.nhh.no.
ADD A PRINTER TO YOUR PERSONAL COMPUTER
(WINDOWS AND MAC)
You can add the schools printers to your personal computer. User guide for how to do
this can be found on our home page www.nhh.no/it and at our offices.
6
To learn more about this option please visit www.nhh.no/it.
WORK AT HOME
You can access your M-area in two ways:
http://www.secure.nhh.no / http://www.secure.privnett.nhh.no (From SIB student
housing)
https://desktop.nhh.no
•
•
Through the secure service, you can access web-based services at school, like ordnett.no
and epay.nhh.no. By using the desktop service, you can log on to a school computer from
your own private pc. The program will open a window identical to the school computer.
7
NORGES HANDELSHØYSKOLE
Norwegian School of Economics
NHH
Helleveien 30
NO -5045 Bergen
Phone: +47 55 95 95 57
Email:
[email protected]
www.nhh.no/it
Photo credit: NHH, Eivind Senneset