Corporate Brochure - Intense Technologies Limited

Agility that drives
customer-centricity
Corporate Brochure
LEADING
SOLUTIONS
PROVIDER
DIGITAL
CUSTOMER
EXPERIENCE
LIFE-CYCLE
FOR
Intense
Technologies
Our enterprise software products are used globally by Fortune
500s for digitalization of customer experience life-cycle, resulting in
greater customer-centricity and reduced operational expenses
We serve customers in 30+ countries across 4 continents, with a
70% market share in Telecom domain in South Asia, have 10 years
of experience in Telecom and Insurance domains, and an
award-winning product portfolio.
We have improved business processes for some of the leading
players in Telecom, Banking and Finance, Insurance, and other
sectors. Bharti Airtel, Idea Cellular, Aircel, Omantel, Etisalat, ICICI
Prudential Life Insurance, GE Money, Bharti AXA Life Insurance,
Government of India-Income Tax Dept., and many more are our
customers.
Today, we process 25 billion USD worth of client revenue data, help
onboard 500,000 customers daily, and have a 500 million customer
base across our engagements.
Our software products are designed for big Data Analytics. They
are cloud-based, and seamlessly integrate into the client’s existing
systems, without the need to rip and replace existing hardware or
software, leading to a rapid return on investment, with technology
not being a hurdle
10
70%
Years
Experience
i
in
i Telecom
T
and Insurance domains
Market share in
Telecom in India
Chairman’s Message
Our Mission
We will constantly harness our creativity and zeal in
delivering world-class knowledge software products that
deliver substantial return on investment and create top line
and bottom line growth for our global clients.
Our Vision
Across all our chosen domains, we will achieve leadership
by 2016 and will be a globally renowned $100 million
company by 2019.
Our Values
u
u
u
u
u
u
u
Customer Focus
Transparency
Technology Leadership
Innovation
Team Work
Social Responsibility
Ethics
Innovation and inspiration combined can achieve the impossible.
Today, Intense Technologies is the most preferred solutions provider
for Fortune 500s for digital customer experience life-cycle. Our
customer-centric approach, domain expertise, talent pool,
award-winning product portfolio and most importantly our foresight
of taking off at the right time has led us in this journey of success.
In the year 2000, when India was becoming an IT services Hub, we
embarked on a mission to put India on the global stage in the
enterprise software product space. The path was difficult; it meant a
longer gestation period, long selling cycles and niche domain and
technical skills. But we took the challenge and founded Intense
Technologies with the proverbial handful of dollars and limitless
dreams and mentored its metamorphosis – from a start up to an IPO
– to the leading enterprise agility company with global clients, blue
chip companies as partners, and with a 500 million customer base
across our engagements.
Intensely working towards delivering enterprise agility to our
customers, we not just meet, but exceed customer expectations.
As a way forward we are continuously adopting newer
technologies like HTML5, location based mobile apps,
predictive analytics among others to enhance the value
proposition of our solutions. And now, we look forward to the
next quantum leap.
Mr. C.K. Shastri
Chairman & Managing Director
We deliver agility that drives
greater customer centricity
Our platform, UniServe will help you to differentiate your services by delivering unified,
consistent and personalized experience every time your customers interact with your
brand through various channels.
Our Approach
Our approach is to have an "outside-in" view, by quickly modernizing your existing IT ecosystems, to create a
federated customer experience across channels.
u
Create a single identity of customers with multiple subscriptions across lines of business by federating
systems of records operating in silos
u
Gain 360-degree view of your customer interactions across multiple touch points by analyzing
demographics, spend patterns, and social behavior
u
Equip your internal stakeholders with the correct information about your customers, at the right time and
in the right format
u
Design, process, and send consistent, personalized, and interactive communications to your customer
through a unified distribution platform for multiple channels
u
Digitalize customer interfacing processes across the lifecycle for fast and efficient service delivery
UniServe platform for consistent omni-channel engagement throughout the customer journey
TM
USSD
SMS
SMS
The platform sets the stage for the digitalization of low-performing, high-impact customer-centric processes, for
immediate business benefits. You do not have to wait for long-drawn, high-risk transformation projects for
enhanced customer experience, loyalty, and reduced costs of customer transactions.
What is in it for you?
The overall business impact delivered with our platform includes:
u
u
Customers
Phases of
customer journey
Impact on
business processes
Buying
Using
Sharing
Acquire
Analyze
Engage
Experience
End-to-end automation of customer
Onboarding for 50% faster
turnaround and 40% reduction in
customer acquisition costs.
Insights on customer data
to establish identity across
various services;
Unified platform for
omni-channel customer
communications
management
B2B and B2C customer self-service
portals with end-to-end capabilities
Modernization of order
management systems for unified
experience
Ensure metering accuracy
with automated pre bill
auditing
u
Improved Net promoter score as all internal stakeholders work seamlessly to cater to customer
expectations
Improved revenues through personalized, digital customer engagement, encouraging up-sell and
cross-sell initiatives
Reduce operational expenses with lower transactional costs
Acquire
Analyze
Engage
Experience
Analytics on spend, demographics and
social behavior for customer lifetime
value management
Presentation Layer
Business Rule
360 Degree View
UniServe platform
You can now deliver ultimate customer experience, which is seamless across
channels, by ensuring greater alignment of your internal teams to the promise of your
brand.
CRM
Billing
Systems
Order
Management
Systems of record
Trouble
Ticketing
Our Partners
SYSTEM INTEGRATORS
Tata consultancy services, Wipro, Indra, HCL, Infosys, Atos origin, Tech Mahindra
PARTNERING
WITH THE
BEST-IN-CLASS
We have partnered with large Blue chip companies to take
our solution to global markets, explore new verticals and
enhance our value proposition.
BUSINESS PARTNERS
Datamation group, Knot solutions, Trendcom
BILLING VENDORS
Ushacomm, Orga systems, Comverse, Netcracker
HARDWARE PARTNERS
Intel, HP, IBM, Oracle
PRINT CHANNEL PARTNERS
Kodak, Xerox, Canon
Our Unified
Marquee Clientele
MOST
PREFERRED
BY THE
BIGGEST NAMES
No wonder, we are the name of first recall with large enterprises for the solution that manage digital customer experience
life-cycle. Our solutions are built on cutting edge technologies,
Bhutan Telecom
Nextra Teleservices
Akbar Al Khalij
MTN Irancell
Commercial Bank of Kuwait
Abu Dhabi Cops
Ethiopian telecommunications
Arab National Bank
Alestra
GHANA TELECOM
First Gulf Bank
Arab finance service
Bahrain Telecom
CMA Kenya
ARM Pensions
Loop Mobile
Department Of Income Tax
Air Arabia
Reliance Telecom Ltd
National Bank of Fujjirah
Mashreq
MTNL
Bajaj Allianz
Uninor
Tata Tele Services
ICICI Prudential Life Insurance Co
TTSL
Spice Telecom
Bharti AXA Life Insurance
Lattelecom
Bharti Airtel
Reliance Life Insurance
Wataniya
having evolved from more than a decade of domain knowl-
Idea Cellular Ltd
Prudential Life Assurance - Indonesia
HDFC Standard Life Insurance
edge. They seamlessly integrate into the existing infrastructure
BSNL
Pepsi Co
to enable rapid deployment. We do not recommend ‘rip and
Aircel
Reckitt Benckiser Arabia
Telecom Fiji
Oman National Electric Co
Etisalat
Honda Gulf
Videocon DTH
ROCKWOOL PENINSULAR S.A.
MTS
GE Money
Omantel
Torrent Power
Robi Axiata Limited
Al Manaratain
replace’ of legacy systems, this being our unique value proposition to our valued customers.
R
O
I
Rapid Return on
Investment
Seamless
Integration
SYSTE
No need to
Rip and Replace
Our Product
Portfolio
UniServe OrderAssure
Modernizes, unifies and improves visibility of multiple order management systems
operating in silos across lines of business. Streamlines the business process to help with
faster product launches and deliver seamless customer experience across digital channels.
TM
UniServe Onboard
Enables 50% faster and 100% complaint customer onboarding. Mobile app-based,
end-to-end automation ensures 40% reduction in customer acquisition costs. Mobile point
of sale that empowers all stakeholders in the value chain to help you improve market share
TM
AHEAD OF TIME WITH
AWARD- WINNING
PRODUCTS
Deloitte's ‘Technology Fast 50 India’
(2013)
UniServe 1Vu
Provides a scalable and flexible solution to accurately establish an identity of your customer
across multiple subscriptions. Gain useful insights about your customer by creating unique
ID and family ID across lines of business to enhance customer loyalty
TM
UniServe Assure
Automated pre-bill auditing of your bills, not just a small subset to ensure 100% accurate
bills to your customers. You save time, money and resources, while not having to worry
about regulatory mandates of bill auditing. Enhance brand image because your customers
will now trust your bills.
TM
NASSCOM's ‘Emerge 50'
(2010, 2011 & 2013)
UniServe 360
Enables digitalization of multi-channel customer engagement and experience; as a
comprehensive customer communication and information management solution. The
solution federates existing applications, operating in silos to empower stakeholders to
swiftly cater to customer expectations.
TM
CSI Awards
(1st runners-up in 2012)
IBM Beacon Awards
(Finalists in 2011, 2012)
UniServe Engage
Enables automation of the entire process of generating and distributing feature-rich,
interactive, multi-device (tab, mobile, PC) compatible statements to end customers. You
reduce customer communication costs; improve DSO and lower customer support
expense.
TM
TM
ITsAP's ‘Best Software Product’ Award
(For uniserve in 2009 & 2013)
ICMG Architecture Excellence Awards
(Forerunner in 2011)
UniServe CorpCare
B2B self-service solution with powerful analytics abilities that enables enterprises to
differentiate their services and save millions because of reduced customer service costs
and faster revenue realization, while providing superior, multi-channel customer experience.
TM
THE LEADERSHIP
Anil Kumar Vengayil
Global Head – Sales
C.K.Shastri
Mr. Anil Kumar has more than 20 years of experience in various start-ups and
established organizations. He has the rare capability of translating vision and
strategy into tangible results. In his hugely successful management career, he has
been highly respected for his unique trait of ‘leadership with a global perspective’.
He is reputed for managing diverse organizations, incorporating best practices,
and encouraging cross-functional team participation.
Founder and Managing Director
Mr. Shastri founded Intense Technologies – pioneering
in the domains of digital customer experience – putting
India on the global stage in enterprise software
products.
Mr. Shastri’s Intense Technologies odyssey began
with the proverbial handful of dollars, a fecund
imagination and limitless dreams. His trenchancy
mentored Intense’s transformation and growth – from a
startup to IPO, now with global clients and global
partners.
He is passionate about business excellence,
entrepreneurship and India's place on the global stage
for excellence in enterprise software products. Under his leadership Intense grew from
strength to strength. Their award winning enterprise software solutions are used globally
by Fortune 500s for digitalization of customer-facing processes that result in increased
revenues, and improved customer experience.
He believes in ‘leadership through transparency and empowerment’ and as a top
management professional he has set an example in corporate excellence by adhering to
the best practices in management, leadership and motivation. Overall, he is a people
person, passionate about building teams and mentoring miracles.
Srinivas Tangirala
SVP, Head - Product Management
Mr. Srinivas Tangirala is a proven leader with 22+ years (8 years in USA and 14 years
in India) of experience in IT. He is highly passionate about building Enterprise
world-class software products that makes an impact across all its stakeholders. For
the past two years he has been leading the Product Management Group at Intense
that not only chalks out the future roadmap for the products but also envisions new
solutions and business opportunities. Earlier for about 12 years, he led the
engineering team that built Intense’s highly successful enterprise product suite.
He holds a B.Tech from Indian Institute of Technology (IIT), Madras and a M.S. from
Clemson University, USA.
Jayant Dwarkanath
CEO
For over a decade now, Jayant has been leading and mentoring the alliances, marketing
and sales functions – across geographies and verticals, while helming Intense Technologies’ growth and profitability. Marketing strategies being his
forte, he is always excited at formulating strategies in
marketing the peerless potential of our information-driven
customer life-cycle management solutions.
He does not see the world in terms of clients or partners,
rather as one comprising of excellence-oriented corporations to whom he would like to hold out the invitation – to
join our network and benefit from our enterprise agility,
document management, process agility and information-driven customer life-cycle management paradigms –
and profit from it.
Eduardo Silva,
AVP – Europe
Eduardo has more than 16 years’ experience in the telecoms and IT industry,
shaping next generation technology introduction and transformation. Currently
leading Intense Technologies’ European region, he is invested in customers’
success with their digital customer experience to create more focused
customer-oriented organizations.
Using his experience across Operations Management, Product and P&L
Management, and Sales, Eduardo has worked with leading top notch companies
such as Motorola, Nortel, Aricent Group (frog and Aricent), Apigee and is at present
with Intense Technologies bringing to life technologies such as VoIP, VoATM, UMTS,
LTE, unified communications, outsourcing, creative design, APIs in the past and now
digital customer experience life-cycle platform to make organizations successful in
their journey towards transforming the lives and experiences of the society using
technology.
Hector Garcia
Mario Clarence Simon
Vice President - Americas
Head - Product Engineering Group
Hector Garcia has a background in military, business, finance and telecom domains.
He leads Intense Technologies, Americas. Hector has 20+ Years of experience in
multiple business verticals with extreme focus in Telecommunications. He has been
Chairman of NACM-NTCG and continues to be a speaker at industry events. Always
willing to take on large and complex projects, he relies on his strategic, commercial
and operational expertise. Hector’s balance and passion come from family & sport.
Mr. Mario Clarence Simon is an M.S. in Information Technology and has also
undergone advanced technical training in Singapore. Starting his IT Career at
Intense as early as 1999, he presently heads a team of 168 professionals, dedicated
to ‘Creating Value Through Innovation’. He plays the lead role in the areas of
Development, Quality Assurance and Testing, Project Management, User
Experience (GUI), Documentation, R&D, and Architecture Review.
Shravan Ganjoo
VP - Global Alliances & Partner Sales
H Madhukar Nayak
Shravan, with more than 18 years of experience, is at ease in excelling at any
multifaceted role which involves sales, partner relations and solution interfacing
including liaising with delivery teams. In his vast experience of working with large
organizations like Netpro Technologies, MHD, Sify, PCS among others he mastered
the art of building relationships by copiously advocating value propositions of
solutions.
Head - Finance and Administration
In his current role at Intense Technologies he is focused on expanding the ASEAN
market with his team and also creates a strong global partner organization for
developing a strong revenue stream, footprint and visibility. He believes that
digitalization of customer centric business processes is the need of the hour for large
enterprises to develop competitive advantage and likes to work closely with System
Integrators, Partners and Customers across geographies to explore opportunities of
working together to enhance the combined value proposition of solutions
Mr. H.M. Nayak has more than 20 years of experience in Finance and Administration,
specifically with respect to listed companies. He is a Bachelor of Commerce,
Accounts, Finance & Business Organization from Osmania University. Heading
Finance and Administration, he is aslo the Compliance Officer of the Company. He
is an expert in giving advice on new businesses, formation of corporations and
business structures, drafting privacy policies and structuring commercial
transactions.
Prabhakar Racherla
Global Delivery Head
Reddy Shivaprasad
Vice President - Middle East Africa (MEA)
He is responsible for Enterprise Sales, Business Development, Partner Identification,
Development and Relationship Management.
He was appointed at Intense Technologies in April 2012, and has since been
successfully able to penetrate the MEA region. His matchless leadership skills have
allowed him to drive and administer his team to successfully generate business in
major telecom and banking companies across the region.
Backed by his successful leadership ability, Reddy's strategic vision inspires his
team to achieve excellence in customer service by being customer focused,
demonstrate rigor in service delivery and proactively provide value added focus.
Mr. Prabhakar Racherla holds a Post Graduate Diploma in Systems Management
with additional credentials of PMP (Project Management Professional) and a CSM
(Certified Scrum Master). With 20 years of experience (18 years at Intense
Technologies) all focused on generating measurable business value for our clients
through reliable, cost-effective and consistently high-quality services, he leads our
global delivery team of 140+ which includes industry endorsed Project/Program
managers.
He has received several excellence awards from our clients across the globe and an
"Outstanding Leader Award" from Intense in recognition of exemplary dedication
towards service delivery.
Our Other
Social Initiatives
ALL FOR A
BETTER
FUTURE
Intense Technologies’ innovative products have ushered in the paperless age.
Our digital customer experience solutions are effective in saving huge
quantities of paper which translates into saving trees. Going a step further, we
have organized various Green Initiatives; one of the most prominent ones
being the ‘Green IT all the way’ tour. As a part of this initiative, the company’s
employees undertook a cycling tour from its headquarters in Hyderabad all
the way to Bangalore!
“Large enterprises as well as SMBs are increasingly leveraging our
products and solutions to drive their Green IT initiatives.”
– Mr. C.K. Shastri
We adopt entire schools in remote locations across India
We sponsor the education of promising children from low income groups
We fund various initiatives in old age homes and orphanages
Contact us:
Intense Technologies Limited
e-Mail: [email protected]
Corporate Headquarters
Europe
INDIA
UNITED KINGDOM
A1, Vikrampuri
Secunderabad - 500 009. Telangana, INDIA
Tel: +91-40-44558585/27849019/27844551
Fax: +91-40-27819040
e-mail: [email protected]
200 Brook Drive, Green Park,
Reading UK, RG2 6UB
Tel: +44 7825 664 259
e-mail: [email protected]
Americas
MUMBAI
Dr.Charat Singh Colony
Nr. Solitare Corporate Park Chakala,
Andheri (E) Mumbai – 400 093, Maharastra, INDIA
Tel: +91-22-32419713 / 32064648 / 28253400
e-mail: [email protected]
NOIDA
A-1/E, Sector – 16
Noida – 201301 Uttar Pradesh, INDIA
Tel: +91-120- 4743900 to 10
e-mail: [email protected]
UNITED STATES OF AMERICA
10481 NW 36 Street,
Miami FL 33178
Tel: +1 954 545 2037, 305 509 1250
e-mail: [email protected]
Asia Pacific
SINGAPORE
9, Temasek Boulevard # 19-05
Suntec Tower 2, Singapore 038989
Tel: +65-8288-1859
e-mail: [email protected]
Middle East and Africa
UNITED ARAB EMIRATES
Hamriyah Free Zone,
P.O.Box 53142, Sharjah
Tel: +971-4-2653202 / 56-6499568
e-mail: [email protected]
w w w. i n 1 0 s t e c h . c o m
We serve customers
in 30+ countries
across 4 continents
Information and content contained in here is an exclusive property of Intense Technologies Limited. The content presented is correct at the time of
publishing and is subject to change. Intense, Intense logo are trademarks of Intense Technologies Limited. All other product or brand names are
trademarks or registered trademarks of their respective owners.