ANNUAL - Hackensack University Medical Center

Transcription

ANNUAL - Hackensack University Medical Center
ANNUAL
REPORT
2013
30 Prospect Avenue
Hackensack, NJ 07601
855-424-WELL (9355)
HackensackUMC.org
Patient Care
Out of many, we
are one organization
Patient Care Services at HackensackUMC
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Pat i e n t C a r e S e r v i c e s at H a c k e n s a c k U M C
Acknowledgements
Table of Contents
REPORT BY:
Claudia Douglas, DNP, RN, CNN, APN-C
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2 0 1 3 A n n u a l REp o r t
Leadership Message
5
A Transformative Journey:
An Incredible Year in Review
8
Manager, Nursing Practice & Research
Ashley Eddings, BA
Special Projects/Patient & Family
Engagement Specialist
SPECIAL THANKS:
Robert C. Garrett
President and Chief Executive Officer
Hackensack University Health Network
Dianne A.M. Aroh, MS, RN, NEA-BC
Executive Vice President,
Chief Nursing and Patient Care Officer
30 Prospect Avenue
Hackensack, NJ 07601
855-424-WELL (9355)
HackensackUMC.org
Our Staff, Making the Difference
22
Highlights at a Glance
28
Pursuing Superior Quality &
Unsurpassed Patient Satisfaction
50
5
Pat i e n t C a r e S e r v i c e s at H a c k e n s a c k U M C
“...out of the more than 5,000 hospitals in
this country; only two have the honor of
being Magnet designated for 20 years.”
leadership message
We are pleased to present the
2013 Department of Patient Care Annual Report
This level of care is evident in our recent ranking as the number one hospital in
Annual Report. This year marked a particularly significant year for HackensackUMC,
New Jersey and one of the top 30 hospitals in the nation by U.S. News & World
as we began the process of, and ultimately achieved, our fifth consecutive Magnet
Report – receiving 11 national specialty rankings. Just three percent – or 144 - of the
designation—becoming just one of two hospitals in the entire nation to do so. To
nearly 5,000 hospitals that were analyzed for Best Hospitals earned national ranking
put this in perspective, out of the more than 5,000 hospitals in this country; only two
in even one specialty. We were also the only hospital in New Jersey, New York and
have the honor of being Magnet designated for 20 years. This not only demonstrates
New England to be named one of America’s 50 Best Hospitals for eight consecutive
our tremendous dedication to patient care, but also reflects a culture of teamwork
years and receive the Healthgrades Distinguished Hospital Award for Clinical
within HackensackUMC involving everyone from security to plant operations to
Excellence 12 years in a row. We also currently have more Gold Seals of Approval
housekeeping and guest services.
from the Joint Commission than any other hospital in the country.
The Magnet application process is a thorough, multi-tiered process. To be eligible,
But we are only able to achieve all of this because of you—our dedicated
hospitals must demonstrate success in these areas: Transformational Leadership;
HackensackUMC team—from the patient care team to physicians and clinicians,
Structural Empowerment; Exemplary Professional Practice; New Knowledge,
to professional staff. With nearly 2,000 nurses, we are so proud of the type of
Improvements and Innovations; and Empirical Outcomes.
compassionate care and professional collaboration that is demonstrated every
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It is our pleasure to present you with the 2013 Department of Patient Care’s
2 0 1 3 A n n u a l REp o r t
day both within the walls of our medical center, as well as the global and
We are proud of the culture of care we have created at HackensackUMC. One
local community.
that encourages collaboration across all departments and empowers our patient
care team members to become thought leaders and openly discuss
We thank you for your continued commitment to going beyond for our patients,
their ideas and suggestions. Oftentimes, because of our
their loved ones, and each other.
collaborative discussions and forums, we’ve been able to
develop new practices and programs to enhance the
level of care provided to our patients. Some of these
internal programs include the Heart & Vascular
Hospital’s Heart Failure Program as well as the oral
mucositis evidence-based practice (EBP) project.
Robert C. Garrett
Dianne A.M. Aroh, RN, NEA-BC
President & Chief Executive Officer
Hackensack University Health Network
Executive Vice President,
Chief Nursing and Patient Care Officer
HackensackUMC
“Transformation is unmistakable
and evident when all eyes are not
on what was, but fixed on what
is yet to come.”
A Transformative
Journey: An
Incredible Year
in Review
HackensackUMC Annual Report 2010
Since the founding of HackensackUMC in 1888,
our staff continues to play a pivotal role in the
organization’s success, growth and numerous
accomplishments. Transformational leaders at
every level demonstrate higher levels of
commitment to better meet the needs of our
patients and the community we serve.
2013 was an exciting time to be a part of the
HackensackUMC Patient Care Services team.
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Pat i e n t C a r e S e r v i c e s at H a c k e n s a c k U M C
Embarking on our
Fifth Magnet Designation Journey
Highlights of our Journey
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2 0 1 3 A n n u a l REp o r t
Magnet Olympics
The Magnet Olympics was a fun way to test
our staff Magnet-readiness in preparation for
the site visit. The kickoff opening event on
October 10, 2013, included Board Member
Ro Sorce, who gave encouraging words, and
Keynote Speaker Larry Barr, who also gave
moving and motivational words to never quit
and to keep striving for excellence.
The “games” were four weeks – from
October 16 through November 10 – and
consisted of 10 questions that tested the
inpatient and outpatient nursing staff
Magnet knowledge and readiness. The
teams with the most correct answers
received medals. The units that won were
Pediatric Pulmonology, 4 St. John, Coronary
Care Unit (CCU) and Women’s and
Children’s Antepartum.
On November 12, 2013, there were “playoffs”
where these top four teams had a final set of
questions to answer. We also had a guest
Magnet Champions
HackensackUMC’s Magnet Champions are active unit representatives who help to further
embed the Magnet culture across the organization.
speaker from the New York Football
Giants, Mathias Kiwanuka, whose mother is
a nurse. He spoke about how much he
honors and respects the nursing profession.
On November 14 at the Closing Ceremonies,
the gold, silver and bronze medals
were awarded.
Kirsten Sprofera, RN
3 Conklin
Victoria McKenzie, RN
3 Link North
Jaime Anne Burgos, RN
Courtney DiBona, RN
3 Link South
Donna Christiano, RN
3 Link West
Cristina Rice, RN
3 Pavilion East
Yerman Santana, RN
4 Pavilion West
Francine DeLuise, RN
Dionne Dixon-Jeffrey, Ph.D.
Denise Occhiuzzo, RN
Clinical Education
Portia Chinnery, RN
Denise Patoir, RN
Emergency and Trauma Center
Cathy Herrmann, RN
Donna Sapnar, RN
Endoscopy - 5 Conklin
Stephanie Iovino, RN
5 Pavilion East
Donna Puleo, RN
Endoscopy
8th Floor Medical Plaza
Melissa Kern, RN
Jessica Tanzola, RN
5 St. John
Tracy Paradiso, RN
Epilepsy Monitoring Unit
Kurian Suja, RN
6 St. John
Susan Ring, RN
8 Pavilion East
Vicki Woodruff, RN
9 Pavilion East
Marie Fowler, RN
Lori Torsiello, RN
Allergy Center
Magnet Monday Mania
Magnet Monday Mania was another way
to test Magnet-readiness. The aim was
to acquire more knowledge surrounding
Magnet-related topics, components and
education, and to have fun while doing
so. Each Monday, a question was sent to
everyone at HackensackUMC via internal
communications. Four winners were
randomly selected, recognized and
received a prize.
Lindsay McLay, RN
Center for Plastic &
Reconstructive Surgery
Kerry Meier, RN
Audrey Hepburn Children’s House
David Lai, RN
Cardiac Catheterization
Laboratory/Electrophysiology
Center/Cardiac Day
Accommodation Room
Janet Carozza, RN
Laureen Ministero, RN
Marie Percarpio, RN
Tara Ruggiero, RN
Donna TenHoeve, RN
Kathleen Vega, RN
Center for Ambulatory Surgery Tami Azouri, RN
Michelle Browning, RN
Melanie Wedlick, RN
Heart Failure Program
Maureen Imbrogno, RN
Nidia Roman, RN
Patricia Schlett, RN
Infusion Center
Elizabeth Bigos, RN
Ann Calvo, RN
Aimee Giordano, RN
Mother/Baby West Kenneth Leff, RN
Observation
Sharon Sledge, RN
Patient Blood Management
Claudia Douglas, RN
Patient Care Services
Melissa Barry, RN
Michelle Wilder, RN
Pediatric Cardiology
Lisa Pflug, RN
Pediatric Day
Accommodation Suite
Lorena DeJesus, RN
Magda Krzastek, RN
Pediatric Emergency Department
Rachel Rothenberg, RN
Pediatric Endocrine
Sandra McPherson-Gichie, RN
Pediatric Intensive Care Unit
Catherine Picarelli, RN
Pediatric Nephrology
Tara Conlan, RN
Inpatient Dialysis
Eva Krynski, RN
Pediatric Oncology
Laura McBride, RN
John Theurer Cancer Center
– Hematology/Oncology
Michelle Leone, RN
Pediatric Pulmonary
Judy Howes, RN
John Theurer Cancer Center
– Radiation Oncology
Michelle Messina, RN
Clarissa Proctor, RN
Jacqueline Thaw, RN
Labor & Delivery
Deborah DeSalvo, RN
Laura Wisse, RN
Main Operating Room
Lori Krivak, RN
Quality
Eileen Parapar, RN
Radiology
Donna Cricco, RN
Surgical Admission Suite
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Pat i e n t C a r e S e r v i c e s at H a c k e n s a c k U M C
Community Outreach and Expansion
2013 Health Awareness Regional Program
(HARP) Strides
Magnet Action Planning Teams
Dianne Aroh, RN, held a kick-off meeting titled, “Magnet Action Planning,” on
April 18, 2013. The meeting assembled key interdisciplinary leaders and members
to provide additional support to the staff in the following four areas:
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2 0 1 3 A n n u a l REp o r t
CLINICAL LADDERS
Team Leader: Administrative Director, Magnet Program Director
Denise Occhiuzzo, RN
EVIDENCE-BASED PRACTICE
AND RESEARCH
Team Leader: Manager, Nursing Practice & Research
Dr. Claudia Douglas
PROFESSIONAL PRACTICE MODEL
AND CARE DELIVERY MODEL
Team Leader: Administrator, Service Excellence
Darlene Cox, RN
QUALITY AND PERFORMANCE
IMPROVEMENT
Team Leader: Administrative Director
Theresa Colarusso, RN
Teams partnered with Magnet Champions, Council Structures and the Clinical
Education, Performance Improvement and Service Excellence departments to
deploy and cascade supporting information.
Site Visit
The Magnet Appraisal Team’s site visit consisted of guided tours and
observations, as well as document review. The Appraisal Team also took part in
scheduled meetings with members of HackensackUMC’s executive leadership
team, nursing leadership team, nurse managers, staff nurses, shared governance
council leaders, educators, quality/performance improvement and safety teams,
human resources team, and university partners. The healthcare team further
demonstrated its diversity with a sampling from numerous disciplines throughout
the organization to welcome the appraisers, including: nurses, physicians,
pharmacists, military personnel, AirMed One flight nurses, volunteers,
and paramedics.
Staff: Carol Brush, BS, CHES; Diana Costagliola, BS, RN;
Kate McDougall, MPA, RN; and Joanne Wendolowski, MS, RN, BC
In 2013, the Health Awareness Regional Program (HARP) of HackensackUMC was
invited by the NJ Department of Health to participate in a Technical Advisory Group
and co-lead the Family Health Work Group, impacting public health practice.
Towns Served:
Bogota, Carlstadt, Hackensack, Closter, Dumont, East Rutherford, Elmwood
Park, Emerson, Englewood Cliffs, Fairview, Fort Lee, Garfield, Hasbrouck Heights,
Leonia, Lodi, Mahwah, Montvale, New Milford, Palisades Park, Ramsey, Ridgefield,
Ridgefield Park, River Edge, Rochelle Park, South Hackensack, Tenafly, Township
of Washington, and Wallington.
Community Partnerships:
Health officers, schools, American Diabetes Association, American Cancer
Society, Bergen County Office on Aging, Community Health Improvement
Partnership of Bergen County, Access to Care Task Force, Nutrition and Physical
Activity Task Force, Pascack Valley Meals on Wheels, Bergen County
Department of Health Services, Bergen-Hudson Chronic Disease Coalition,
Bergen County Municipal Nurse Association and School Nurses Association,
Partnership for Maternal and Child Health of Northern New Jersey: Lead
Poisoning Prevention Coalition, New Jersey Public Health Administrators
Association, New Jersey Office of Cancer Control and Prevention: Melanoma
Cancer Taskforce Work Group, and New Jersey Immunization Network.
Public Health Services:
HARP provided 2,661 adult health screenings that included education on blood
pressure, stroke risk assessment, diabetes risk assessment, osteoporosis, and
body fat/body mass index (BMI) assessment. 2,015 adults were screened,
representing an 18 percent (18%) increase in participation. Thirty-five percent
(35%) of participants were prehypertensive and 19 percent (19%) had an elevated
blood pressure. An additional 700 adults screened at community-based events
reported they did not have a primary care provider and were linked to
HackensackUMC services.
Health Promotion Activities:
In 2013, HARP presented 125 health promotion programs to 3,339 participants
throughout Bergen County. Health education programs focused on the
prevention of chronic illness by teaching the community to eat healthy, be
active and avoid tobacco.
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Pat i e n t C a r e S e r v i c e s at H a c k e n s a c k U M C
Melanoma Awareness and Prevention Campaign:
Skin cancer is the most common form of cancer in the United States. Melanoma
is the third most common skin cancer, but is more dangerous and more likely
to cause death than other skin cancers. Through collaborative efforts, the John
Theurer Cancer Center, the Promise Foundation of Ridgewood, New Jersey,
physicians and the Health Awareness Regional Program (HARP) of
HackensackUMC, a skin cancer screening was provided to the community
serving more than 61 participants. This partnership includes an ongoing
educational initiative to teach youth sun safe behaviors to middle school
students in five communities reaching 4,060 students.
A.I.R. (Asthma Information Relief)
Express Bus Strides
The A.I.R. Express has been in service since May 2004. The unit is a 35-foot
airstream mobile van that consists of two examination areas, an educational area,
and a private space for registration and/or interviewing the patients. The A.I.R.
Express is a visual image of HackensackUMC helping the community. This project
was initially funded by a grateful asthmatic patient and his wife who wanted
to provide access to the same care he received at our center to residents within
the community.
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2 0 1 3 A n n u a l REp o r t
Reducing the Risk for Falls for Community Residing Older Adults:
Project Healthy Bones is a 24-week exercise and education program for older
women and men at risk for, or who have, osteoporosis. The program is offered
in partnership with the New Jersey Department of Health. In 2013, the Health
Awareness Regional Program (HARP) collaborated with Montvale and Ramsey
to provide this program to their communities. With the assistance of four Peer
Leaders, 60 participants attend a weekly exercise and education class. Standing
Tall Against Falls, a fall risk reduction presentation, was presented to 10 older
adult groups with a total of 350 participants.
Corporations:
In 2013, HARP provided on-site Workplace Wellness programs to corporations of
all sizes throughout Bergen County. Worksite Wellness programs are designed
to engage the employee in learning about health risks, education and strategies
that can improve their health and quality of life.
• HARP conducted 30 on-site flu immunization programs that vaccinated
1,250 employees against influenza.
• Three corporate health fairs were conducted that included screenings such
as: comprehensive metabolic blood profile, blood pressure, body mass
index (BMI), and body fat. The age range for participants was 18 to 70
years old. There were 202 employees screened for total cholesterol, 69
men for prostate specific antigen (PSA), and 123 screened for blood
pressure. Education was distributed to increase the awareness of risk
factors for hypertension, sodium and high blood pressure, high cholesterol,
healthy nutrition, and the benefits of physical activity.
• Three American Heart Association (AHA) Heartsaver Automated External
Defibrillator (AED) classes were presented that trained 27 employees in
Adult and Child CPR, and the use of an AED.
• Two bloodborne pathogen classes were presented to 158 participants.
• 110 Tuberculin Skin Tests were given along with education on prevention,
and recognizing the signs and symptoms of Tuberculosis.
• Educational programs were provided on-site that highlighted: men’s
health, nutrition and physical activity, and cardiac education which
focused on prevention
The bus provides early detection of asthma with spirometry screenings. Educational
information about asthma triggers and avoidance is offered in English and Spanish
in attempt to reach diverse populations. The A.I.R. Express is staffed by the
employees of The Center for Allergy, Asthma & Immune Disorders.
2013 programs offered through the Air Express Bus:
• Asthma screening of 4th grade students in the Hackensack School System
• National Kick Butts day at Hackensack High School, helping to educate and
discourage teen smoking
• Annual Golf Fundraising Event held at the Knickerbocker Country Club,
Tenafly, NJ, to raise funds for the bus
Members of the community serviced via the A.I.R. Express Bus in 2013:
• Approximately 120 4th grade students were screened for asthma
• Approximately 200 high school students visited the A.I.R. Express Bus
on National Kick Butts Day
Serving Those in Need
On Sunday, June 2, 2013, the Inpatient Dialysis unit team members served lunch at
the Bergen County Homeless Shelter. They also donated much needed supplies to
the shelter (toiletries, flip flops, underwear, etc.) The food they served was donated
by Margie’s Deli in Moonachie, M&P Deli in Hackensack, Starbucks in Rockaway, and
ShopRite of Oakland.
“This community outreach effort was a great example
of caring and teamwork, but also had the added benefit
of the after-effects of altruism,” said Sharon Mancini, RN,
nurse manager. “We were humbled by the experience
and are planning a return during the winter holidays.”
AirMed One: Air Medical Transport Service
Interdisciplinary Collabor ation
Volunteer Services and Patient Care Services
2013 total number of patients transported by:
277
14,603
8,652
AirMed One
Basic Life Support
(BLS): Ambulances
Advanced Life Support
(ALS): Paramedics
The passage of the Emergency Medical Systems Act of 1973 led to the acceleration of
the emergency medical services system in the United States (Shah, 2006). The survival
rates of the injured at the battlefront brought into the forefront the impact of air medical
transport, particularly by helicopter within the “Golden Hour” to trauma care. Air
medical transport is vital as it provides a speedier response when a critical care response
is required.
HackensackUMC has a long and distinguished history of leading the pursuit of quality
emergency medical services in New Jersey:
• First “Heart Rescue Team” established in the 1970s
• MACH-1 (now known as NJ-MSED), the first Emergency Mobile Trauma Unit
& Intensive Care Unit
• AirMed One, Hackensack University Health Network’s air medical transport service
Executive Sponsor Dianne Aroh, RN, chief nursing and patient care officer, and Lisa
Iachetti, RN, administrative director, Emergency Community Operations and Emergency
Medical Services, led the exploration to search, review and analyze the current data and
market forces to guide the decision for AirMed One.
The purpose of the Volunteer Services Department is to provide and maintain efficient, trained
volunteers to offer an extra dimension of care and service to patients, families and visitors. The
Volunteer Services Department recognizes the priority of patient- and family-centered care by
demonstrating our commitment to excellence through the patient experience.
Careers in Patient Care
Environment Volunteers
Careers in Patient Care
Nutrition Volunteers
Assist staff in maintaining a sterile environment for the
patient’s health and safety
Assist staff in the service of meals for patients across
the lifespan, as well as visitors and staff
Careers in
Nursing Volunteers
Function collaboratively with all interdisciplinary teams
on the unit assigned in order to best meet the needs
of the patient
Take a Break
Volunteers
Provide respite for a family member/caregiver at a
patient’s bedside in the Emergency and Trauma Center
Hospital Elder Life Program
(HELP) Volunteers
Provide assistance with orienting, therapeutic activities,
exercising and feeding
John Theurer
Cancer Center Volunteers
Courier
Volunteers
Assist staff with patient navigation and lunch distribution
in chemotherapy suites
Run errands for staff giving them more time to attend
to patients (i.e.: chart copy, blood bank, labs, pharmacy,
central supply and telemetry)
Pharmacy and Patient Care Services
Total number of prescriptions
filled at the pharmacies in 2013:
67,221 26,617
HackensackUMC’s
Medical Plaza Pharmacy
John Theurer
Cancer Center
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14.Inpatient Diabetes
2.Acute Myocardial Infarction
15. Joint Replacement – Hip
3.Asthma
16. Joint Replacement – Knee
4.Asthma (Pediatrics)
17. Multi-System Trauma
5. Bone Marrow Transplant
18. Palliative Care
6. Breast Cancer
19. Peripheral Vascular Disease
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7. Carotid Stenosis
20.Pneumonia
8. Chronic Obstructive Pulmonary Disease
21. Prostate Cancer (3/2014)
9. Colorectal Cancer
22. Stroke (Primary Stroke Center)
10. Coronary Artery Bypass Graft
23. Uterine-Ovarian Cancer
2 0 1 3 A n n u a l REp o r t
Pat i e n t C a r e S e r v i c e s at H a c k e n s a c k U M C
1.Abdominal Aortic Aneurysm
2013 Joint Commission Disease
Specific Certifications (DSCs) - 23 Total
11. Depression
12.Geriatrics Delirium
Cultur al Diversity
Miyeok Guk Soup
The Donna A. Sanzari Women’s Hospital at
HackensackUMC serves Miyeok Guk Soup.
A Korean tradition, it is the perfect blend of
seaweed, vegetables and beef, or seaweed
broth, rich in calcium and iodine for new
mothers after giving birth, to celebrate the
birthday of their newborn and in times of
healing. It is ideal to jumpstart the recovery
process and to share the same nutrients that
the mother consumes with her baby during
feeding. HackensackUMC is delighted to help
create a special bond between mother and child,
while also providing a delicious tasting soup.
Miyeok Guk Soup
orderS each month
2013
53 26 62 28
JANUARY
FEBRUARY
MARCH
APRIL
40 33 41 25
MAY
JUNE
JULY
AUGUST
36 31 45 35
SEPTEMBER
OCTOBER
NOVEMBER
DECEMBER
13. Heart Failure
Health and Wellness
Environmentally Conscious
Cardiac and Cancer
Recycling in the Main Operating Room
HackensackUMC is the first hospital in the state of New Jersey to launch
a successful recycling program. Our Operating Room Green Team, led by
Green Team Champion Nurses Jennifer Pallotta, BSN, RN, CNOR, and Joan
Banovic, BSN, RN, CNOR, started a departmental campaign focused on
recycling. This led to an organization-wide recycling initiative, minimizing
our carbon footprint.
“Recycling in the Main Operating Room continues,” says Banovic. “We have
performed several audits and have found that we are consistently falling into
the normal range of what would be expected for such an immense project.
A self-audit was performed several months ago with the help of SteriCycle,
as well as a recent audit in the beginning of July. Our red bag waste
continues to be at a minimum! This we are certainly proud! Jennifer has
educated other units on recycling: Endoscopy, Center for Ambulatory
Surgery (CAS), and Labor and Delivery (L&D).”
100
Inpatients counseled for
smoking cessation in 2013
200
Participants attended the
2013 Health Fair
with more than 160 participants
receiving a blood pressure screening
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Programs held in 2013 at the
John Theurer Cancer Center
Cooking Studio
The Maureen Fund at the John Theurer Cancer Center Lunch and Learn event summary:
• Events averaged 42-95 attendees
• February 18, 2013:
Bladder Control. Speaker: Khashayar Shakiba, M.D.
• May 16, 2013:
Melanoma and Skin Cancer: What you need to know.
Speakers: Robin Ashinoff, M.D. and Andrew Pecora, M.D.
• October 2, 2013:
Gynecologic Cancer and Hormone Replacement Therapy.
Speaker: Babak Litkouhi, M.D.
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Pat i e n t C a r e S e r v i c e s at H a c k e n s a c k U M C
Mentoring our Future
Professional Development & Education
2013 Healthcare Explorers
Kathryn Grant
Erin Geerlof
Izaak Thomas
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Patient Care Services at HackensackUMC provides high school sophomores, juniors
and seniors with a unique opportunity for temporary employment to gain experience
in various aspects of the healthcare field by way of the Healthcare Explorer Program.
With mentorship and guidance, the Healthcare Explorer provides assistance in various
departments throughout the medical center under direct supervision to obtain an overall
experience of the healthcare field. This competitive program welcomes high-performing
students interested in a career in healthcare. The explorers are selected after undergoing
an interview process and submitting a letter of recommendation.
2 0 1 3 A n n u a l REp o r t
Value-Based Leadership
School of Nursing Affiliations by the Numbers:
32
1
2
School of Nursing
Affiliation Agreements
Paramedic Science
Program
Health Education/Public
Health Programs
1
209
21
Dietetic Internship
Program
Classes with contact hours
offered by Department of
Clinical Education
Number of
Student Nurse Externs (SNEs):
For Sustainability and Growth
Consistent with our organizational and nursing strategic directions 2011-2015, specifically
#3, patient management outcomes and #8, operational and financial performance, Dianne
Aroh recognized opportunities to optimize human, capital and operational resources to
reduce waste and increase efficiency to sustain and grow HackensackUMC, while continuing
to achieve and maintain high-quality outcomes. The concept of value-based management
(VBM) is a systems approach used to manage organizational priorities by identifying the
content of value for all stakeholders. Designed to increase the returns on investments (ROI)
for all stakeholders, the VBM ideology utilizes a network that carefully connects all the points
of interactions to maximize outcomes.
Long since woven into the transformative leadership fiber of Ms. Aroh is the vision to apply
VBM in our infrastructural tiering. With a clear vision in mind, and the endorsement of our
President and Chief Executive Officer Robert Garrett, Ms. Aroh pivoted from the shared
governance model and interweaved VBM into Patient Care Services.
Aligned with the organization’s priority of waste reduction as a strategy to sustain and grow,
Ms. Aroh strategically created a value-based position. Appointed to the role was Joan Colella,
DNP, RN, APN-BC, NP-C. Ms. Aroh charged Ms. Colella with assessing care processes through
the VBM lens to identify opportunities for improvement, reduce waste while also guaranteeing
high quality.
Nursing Participation in Interdisciplinary Committees:
HackensackUMC nursing participation in interdisciplinary committees occurs at every level
of governance throughout the organization. Nurses have input in the strategic directions
and decisions affecting nursing practice. Our nurses serve on numerous committees in the
capacity of chair, member or advisory. See example below:
PROFESSIONAL DEVELOPMENT & EDUCATION COMMITTEE
No. of
Members
Interdisciplinary
Committee
46
Medication
Safety
Committee
Purpose & Scope of
Committee
Decision Making
The Medication Safety Committee’s function is to provide ongoing
evaluation and monitoring of the medication administration practices to
assure safe, effective and efficacious use in medication administration.
Nurses
Committee
Role
Andrea Hicks, BSN, RN, CNL
Cassandra Martin-Walters, MSN, RN
Catherine Herrmann, RN, CCRN, CGRN
Diane Ohme, MSN, RN, CPN
Donald Daniello, AAS, RN
Donna Swartz, RN, CPHQ
Elizabeth Vaccarino, BSN, RN, CPEN
Karen Beggs, MSN, RN, CPN
Kathe Olohan, MSN, RN, APN, CDE
Pam Benecke, BSN, RN
Krys Toczylowski, MSN, BS, RN, IBCLC
Member
Member
Member
Member
Member
Member
Member
Member
Member
Member
Member
Linda Cohen, MSN, RN, APN, CDE, ADM-BC
Linda Parry-Carney, MA, RN-BC
Member
Member
Maria De Jesus, BSN, RN, CNOR
Maureen McElwee, MSN, RN
Member
Member
Nancy Van Buitenen, MSN, ANP, CCRN
Natalie Callis, MSN, RN-BC, CNL
Member
Member
Pamela Benecke, BSN, RN
Susan Karpinski, BSN, RN, CRN
Taryn Facella-Scheuer, BSN, RN
Member
Member
Member
Teresa Rosolen, BSN, RN, CPAN
Joan Reilly, BSN, RN
Member
Member
Work Unit
Emergency Trauma Dpt
Neo-Natal ICU
Consensus
Work Unit Role
Endoscopy Unit
Pediatric Oncology
Staff Nurse - Clinical Level III
Nurse Manager
Staff Nurse - Clinical Level III
Nurse Manager
Emergency Trauma Dpt
Performance Improvement
Staff Nurse
Performance Improvement Advisor
Pediatric Emergency Rm
Performance Improvement
Nursing Instructor - BS
Performance Improvement Advisor
Diabetes Center
4 St. John
Neonatal Intensive Care Unit
Diabetes Center
Clinical Education
Inpatient Operating Room
Pediatric Emergency Rm
Critical Care
Nursing Performance
Improvement
4 St. John
Advanced Practice Nurse II
Staff Nurse
Case Manager
Manager
Education Specialist
Staff Nurse
Nurse Manager
Advanced Practice Nurse II
Performance Improvement Advisor
Special Radiology Procedures
Nursing Performance
Improvement/Rg Compliance
Post Anesthesia Care Unit
Pre-Anesthetic Evaluation
Staff Nurse
Nurse Coordinator
Manager
Staff Nurse - Clinical Level III
Staff Nurse
“Surely a man has come to himself
only when he has found the best
that is in him, and has satisfied his
heart with the highest achievement
he is fit for.”
Woodrow T. Wilson
Our Staff, Making
the Difference
23
Pat i e n t C a r e S e r v i c e s at H a c k e n s a c k U M C
“Healing Far from Home”
/
2 0 1 3 A n n u a l REp o r t
Teresita Dimaano, RN
Staff Nurse
Colon Cancer Prevention
Center/Endoscopy Services
HackensackUMC Nurse
for 21 Years
“Pushing Through the Storms”
Not only did Teresita Dimaano travel to the remote
More than a foot of snow clobbered New Jersey
villages of Kibungan and Kapangan in the northern
overnight, which meant Evan Epper had to call five
Philippines to provide free medical care, she also
car services before finding a van driver brave enough
helped raise funds for the mission’s supplies and
to deliver her and her mission trip’s massive pile of
medicine. Together with two other HackensackUMC
medical supplies to JFK airport. It was the first leg
nurses, Marites Welch and Alma McEnroe,
of a long journey to the Philippine town of Abuyog,
Teresita helped more than 600 patients receive
sophisticated, life-changing care. One patient, a
woman with stomach pain so severe she could no
longer work, was hesitant to see a doctor at the
Evan Epper, RN
Staff Nurse,
Endoscopy Unit
HackensackUMC Nurse
for 28 Years
where two months after Typhoon Haiyan, the local
hospital’s roof was still leaking. “All of the hospital’s
supplies were damaged in the storm. They didn’t
even have many supplies to begin with,” Epper
clinic. Using an anatomy chart purchased at a dollar
recalls. Epper says her tireless work ethic required
store, Teresita helped locate the source of the pain
to deliver care across the world is the same that
and connected the woman to the proper treatment.
she displays every day at HackensackUMC. “It’s how
we do work here in New Jersey, too. We just have
more supplies.”
“Paying it Forward”
Hoshiyuki Iida, RN
Staff Nurse
Transplant/Medical
Oncology
HackensackUMC Nurse
for Nine Years
“Like a Son”
Hoshiyuki Iida was living in the United States, 6,500
It’s not unusual to find Dennis Leenig Jr. sitting and
miles away from Japan, when he learned of his
talking with a patient a half hour after his shift has
grandfather’s diagnosis with prostate cancer. “I felt
finished for the day. “Working with leukemia patients,
helpless,” he says. It was this feeling that drove Hoshi
I like that I get to see people through all stages of
to become a nurse. “I feel like I’m paying it forward
their care. You get to establish a rapport,” he says. It’s
with what the nurses and doctors did for him. I treat
a relationship that continues even after a patient has
patients like I wanted him to be treated.” To Hoshi,
being a nurse is more than just a job. “I feel a lot of
responsibility for these patients because you become
invested emotionally. You go home and you think
about your patients.”
Dennis Leenig Jr., RN
Staff Nurse,
Bone Marrow
Transplant/Oncology Unit
HackensackUMC Nurse
for Four Years
gone home. Dennis always conducts follow up calls to
patients after they’re discharged to see how they’re
feeling and to make sure they’re not having trouble
getting any medications. “Patients have told me I’m
like a son to them and that means the world to me.”
Dennis remembers when his own father was a cancer
patient at HackensackUMC. A nursing student at the
time, it was while visiting his father that he realized
his calling was in oncology.
25
Pat i e n t C a r e S e r v i c e s at H a c k e n s a c k U M C
“We are Ambassadors”
Maybe you saw Barbara Zanetto at John F. Kennedy
(JFK) International Airport in February lugging two
70-pound bags and a small carry-on. The large bags
were carefully packed with donated hospital
equipment and supplies. The carry-on contained
the few items Barbara brought for herself for the
/
2 0 1 3 A n n u a l REp o r t
Barbara Zanetto, RN,
Coordinator for Orthopaedics and Podiatry in the
Inpatient Operating Room
HackensackUMC Nurse
for 34 Years
“Love Story”
upcoming week of 16-hour days on a medical mission
in Nairobi. This being her fifth mission, Barbara has
It was a love story, pure and simple. John and
gotten quite good at packing. “We are ambassadors
JoAnne Valenti met almost 50 years ago at St.
for HackensackUMC nurses and for our country,” she
Joseph’s Feast in Lodi, married, and raised a family.
says. “My first day in Kenya, caring for a baby with a
When John fell ill with cancer last year, their love
cleft lip, a mother put her baby in my arms. That trust
sustained them even as John grew weaker and
that I’m going to give exceptional care to her child is
spent more and more time in the hospital. “Even as
so humbling. It reminds me why I want to be a nurse.”
Besarta Lumani, RN,
Clinical Level IV,
Staff Nurse, Stroke Unit
HackensackUMC Nurse
for Nine Years
he became weaker, I wanted John to feel he had
control over his life,” says Besarta Lumani. “And I
wanted to help JoAnne so that she would have no
regrets.” During John’s final admission, Besarta and
the hospital staff arranged for John and JoAnne
to stay in the same room. John passed away with
JoAnne by his side, holding his hand. “I know
“Change of Heart”
Nancy Farnan was preparing law school applications
when her brother was diagnosed with terminal
cancer. Taking time off to help with his care, she
discovered the strength of her need to help patients
and decided to pursue nursing instead. Nancy
remembers as a young nurse feeling nervous
Nancy Farnan, RN,
Staff Nurse,
Bone Marrow
Transplant Unit
HackensackUMC
Nurse for 17 Years
entering a new patient’s room. She credits her growth
to the incredible strength of her full team. “Nurses
are always helping each other out and that helps us
give our all to the patients,” she says. There are some
skills you can’t learn from a textbook, so she takes
great pride in her role mentoring young nurses.
John never felt more human and himself than
when surrounded by his wife and family,”
Besarta remembers.
“If you are going to achieve excellence
in big things, you develop the habit
in little matters. Excellence is not an
exception, it is a prevailing attitude.”
Colin Powell
HIghlights at
a glance
29
Pat i e n t C a r e S e r v i c e s at H a c k e n s a c k U M C
Service to the Community/Missions
Andrea Hicks, MSN, RN, CNL, clinical level IV,
nurse educator, Emergency and Trauma
Center (ETC). Organized an information
session on poison safety for mothers of
the Verona/Caldwell Meetup at the Verona
Public Library, Verona, NJ.
/
2 0 1 3 A n n u a l REp o r t
Annamaria Pallante, MSW, LCSW, senior
licensed clinical social worker,
Pediatric Specialty Social Work
Services, Joseph M. Sanzari Children’s
Hospital. Volunteered for the following
organizations’ 2013 annual fundraising
events: The Children’s Heart Foundation
and It’s My Heart in Ridgewood, NJ, and
the Juvenile Arthritis Foundation (Kids
Get Arthritis Too), Fairleigh Dickinson
University, Teaneck, NJ.
Barbara Zanetto, BSN, RN, CNOR, clinical
level III, coordinator, Orthopaedics and
Podiatry, Inpatient Operating Room.
International medical mission to
Jalapa, Guatemala in February 2013 with
International Surgical Mission Support
(ISMS) Operation Kids, Pediatric Medical
Mission. 103 surgeries completed with
more than 500 clinical patients seen
and treated.
Carol McEvily, RN and Carol Minarick,
BSN, RN, CSN, CPN, clinical level II
nurses, Pediatric Emergency
Department, Joseph M. Sanzari
Children’s Hospital. Participated in the
Damon Runyon 5K at Yankee Stadium,
raising $2,500 for cancer research.
Carol Minarick, BSN, RN, CSN, CPN,
clinical level II, Pediatric Emergency
Department, Joseph M. Sanzari
Children’s Hospital. Volunteer Basic Life
Support (BLS) instructor, teaching BLS
to teachers, students, and parents
free-of-charge.
Cathy Parker, BSN, RN, CPN, Pediatric
Day Accommodation Suite, Joseph M.
Sanzari Children’s Hospital. Food pantry
volunteer for St. Paul’s Catholic Church,
Ramsey, NJ.
Christine M. Perdon, BSN, RN, IBCLC, RLC,
lactation consultant, Neonatal Intensive
Care Unit (NICU). Provided breastfeeding education for expectant parents at
Pottery Barn Kids, Hackensack, NJ, May
and September 2013.
Christine Vinci, RN, research nurse,
Nursing Practice & Research.
Volunteered for the Muscular
Dystrophy Association (MDA) which
provides comprehensive services to
families with muscle diseases. Team
Captain of “Team Inspirational Journey”
for the 2013 MDA Muscle Walk held at
The Prudential Center in Newark, NJ,
March 2013. The team collectively raised
$230,000. Founding member of the
MDA’s “A Toast to Life” Cocktail Party
and Reception. Committee member for
the MDA’s 6th Annual “A Toast to Life”
Cocktail Party and Reception, held
at 4Sixty6 in West Orange, NJ,
December 2013. The event raised
$25,000. Member of the Bergen
County Board of Special Services
Parent Committee.
Diane Zeug, BSN, RN, clinical level II,
Pediatric Emergency Department,
Joseph M. Sanzari Children’s Hospital.
International mission to Haiti with Open
Door Haiti during the 2013 holiday
season. Diane worked as a nurse in the
clinic, while her three children helped
to paint the school and food house. The
family helped to build swing sets for the
orphanage and school children. Also,
Diane volunteers as a nurse/counselor
at the Lighthouse Pregnancy Center,
providing nursing care and support
to pregnant mothers. She obtains
pregnancy tests and helps counsel
clients after the pregnancy is
confirmed and ensures the mother
has the appropriate supplies and
resources needed.
Doreen Tabussi, BSN, RN, CPN, nurse
coordinator, Pediatric Rheumatology,
Immunology & Infectious Diseases,
Joseph M. Sanzari Children’s Hospital.
Volunteered for the First Annual Music
Scholarship Fundraiser, Connecticut
Farms Church, Union, NJ, March 2013;
Arthritis Foundation’s Annual Walk at
Fairleigh Dickinson University, Teaneck,
NJ, May 2013; Arthritis Foundation’s
Camp CHAT (Children Have Arthritis
Too!), Hackettstown, NJ, July 2013;
Multiple Sclerosis Foundation’s Regal
Luncheon, Asbury Park, NJ, September
2013; and Arthritis Foundation’s Juvenile
Arthritis Family Day, Edison, NJ,
September 2013.
Giuseppina Finnerty, MSN, RN-BC,
clinical level IV, Urology/Kidney
Transplant Department. Facilitated and
developed urology inservices, educating
registered nurses, advanced practice
nurses, technicians, nursing assistants
and clinical educators on urology
topics at HackensackUMC. The 2013
educational inservice was
“Percutaneous Nephrostomy Surgery.”
Joanne Pasinski, BSN, RN, CCRN, clinical
level IV, Neonatal Intensive Care Unit
(NICU). Volunteer altar server
scheduler for St. Peter the Apostle
Church; volunteer for St. Joseph
Regional High School; and
neighborhood representative for the
American Heart Association, March
of Dimes, Autism Awareness and
American Diabetes Association.
Judy Howes, BSN, RN, OCN, clinical nurse
educator, John Theurer Cancer Center
and Renee Stein Goetz, MSW, LCSW,
senior social worker, Bone Marrow and
Stem Cell Transplant Program, John
Theurer Cancer Center. Co-facilitator
and lead facilitator, respectively, of the
Bergen County Adult Post Transplant
Support Group, “The New Norm,” the
only adult transplant support group in
Bergen County, sponsored by the
Leukemia & Lymphoma Society.
Laura Wisse, BSN, RN, CNOR, clinical
level IV, Main Operating Room,
robotic coordinator, All Hazards
Incident Management Team (AHIMT),
and Mobile Satellite Emergency
Department – Mobile OR Unit (MSEG 3)
clinical coordinator. Volunteer for the
Morris County, NJ Medical Reserve Core.
Leigh Quintero, BSN, RN, nurse manager,
Pediatric Outpatient Neurology,
Pediatric Dermatology, Pediatric
Epilepsy Monitoring Unit (EMU),
Pediatric Outpatient Surgery, and
Pediatric Outpatient Ear, Nose and
Throat (ENT), Joseph M. Sanzari
Children’s Hospital. Volunteered for
clothing exchange at a local church
in Hackensack, NJ.
Lisa Pflug, BSN, RN, CPN, clinical
coordinator, Pediatric Day
Accommodation Suite, Joseph M.
Sanzari Children’s Hospital. International
medical mission to Jalapa, Guatemala
in February 2013 with International
Surgical Mission Support (ISMS)
Operation Kids, Pediatric Medical
Mission. Provided free plastic and
orthopaedic surgeries for
underprivileged children.
Marina Chen, RN, clinical level II, 4/5
Strawbridge, Medical-Surgical Unit.
Disseminated information to breast
cancer survivors and educated them
on practical and medical ways of
31
Pat i e n t C a r e S e r v i c e s at H a c k e n s a c k U M C
overcoming intimacy and sexual
challenges resulting from cancer
treatments at the Northern New Jersey
Young Breast Cancer Support Group in
Paramus, NJ, and the Holy Name Breast
Cancer Support Group in Teaneck, NJ.
/
2 0 1 3 A n n u a l REp o r t
Melanie Cardona, BSN, RN, CPEN and
Edith Marino, BSN, RN, CPEN, clinical
level III nurses, Pediatric Emergency
Department, Joseph M. Sanzari
Children’s Hospital. Facilitated holiday
toy drive in the Pediatric Emergency
Department, obtaining gifts and
donations from coworkers so children
from low income households could
receive toys for the holidays. This
benefited the Greater Bergen
Community Action - Operation
Holiday 2013.
Melanie Cardona, BSN, RN, CPEN,
clinical level III, Pediatric Emergency
Department, Joseph M. Sanzari
Children’s Hospital. Volunteered for
the John Theurer Cancer Center’s
Celebrating Life and Liberty event,
an annual celebration for John
Theurer Cancer Center patients
and their loved ones at Liberty
State Park, Jersey City, NJ.
Melissa Barry, BSN, RN, staff nurse,
and Karen Praschil, BSN, RN, nurse
coordinator, Pediatric Center for Heart
Disease. Coordinated the 2013 Forget
Me Not Foundation’s “Resolve Through
Sharing” National Conference at the
John Theurer Cancer Center at
HackensackUMC over a period of three
days for more than 30 HackensackUMC
staff members providing bereavement
training in perinatal death.
Michelle (Mickey) Wilder, BSN, RN, CPN,
clinical level II, Pediatric Cardiology,
Joseph M. Sanzari Children’s
Hospital. International medical mission
to El Salvador in May 2013 with Heart
Care International, an international
non-profit organization dedicated to
providing and improving the care of
congenital heart patients in developing
countries. Provided pediatric
diagnostic and interventional cardiac
catheterizations as well as open heart
surgery. Co-chairperson for Annual
Beefsteak/Tricky Tray Event, West
Paterson, NJ, April 2013; and co-chairperson of the 6th Annual Congenital
Heart Defects (CHD) Awareness Walk,
Ridgewood, NJ, September 2013.
Nanette Bacani Tan, BSN, RN-BC, CGRN,
co-chair, Nursing Research and
Innovation Council and staff nurse,
Pediatric Day Accommodation Room
(DAR)/Recovery. Medical mission to
Catmon, Cebu, Philippines in October
2013 with the University of San
Carlos-Carolinian Nurses Alumni
Association (USC-CNAA). Served
the indigent Filipino families with
different services such as blood
pressure and glucose monitoring,
minor surgery (excision of cyst),
pediatrics “Operation Timbang”
weighing scales to monitor nutritional
status, OB-GYN, and dental and health
teachings. The remaining medicine from
HackensackUMC was sent to Tacloban,
Philippines following the devastation
from super typhoon “Haiyan.”
Nicole Argenzia, BSN, RN, CPN, nurse
manager; Barbara McGoey, BSN, RN,
research nurse; and Lori Torsiello, BSN,
RN, staff nurse, the Center for Allergy,
Asthma & Immune Disorders. Provided
asthma screenings to underserved areas
in the Hackensack community by way of
HackensackUMC’s Asthma Information
Relief (A.I.R.) Express Mobile Care Unit.
The team also visited every elementary
school in Hackensack, NJ, throughout
the year to perform asthma screenings
and education.
Pamela R. Sutherland, MSN, APN-BC,
nurse practitioner, 8 Pavilion West,
Blood and Marrow Stem Cell
Transplantation. Volunteer for the
Christian Health Care Ministry (CHCM),
providing free primary care medical
visits for undocumented, indigent and
uninsured migrant farm workers in
Orange and Sullivan Counties, New
York. Volunteer for Traveling Health
Mobile, providing spiritual counseling
and support.
Petra Tepper, BSN, RN, ONC, clinical
level IV, Orthopaedics. Volunteered
time as patient demonstrator, sharing
knowledge and experience of
amputations and prosthetics at the
Joyce Center Prosthetics and Holistic
Rehabilitation, Manhasset, NY, April
2013. Certified peer visitor for
amputees, empowering amputees
through education, support
and advocacy.
Rachel Peralta, BSN, RN, CCRN, clinical
level III, Pediatric Intensive Care Unit
(PICU). International medical mission
to Jalapa, Guatemala in February 2013
with International Surgical Mission
Support (ISMS) Operation Kids, Pediatric Medical Mission. Provided surgical
procedures for underprivileged children.
Ramonita Jiménez, DNP, MPA, RN, NEBC, administrator, Patient Care Services.
International mission to Panama City,
Panama, July 2013 with a local church.
Due to the high incidence of human
trafficking in this city, the team worked
with local missionaries, focusing on
spiritual and humanitarian work geared
toward high school girls. In addition, a
two-day free conference for the girls
was held.
Rosa E. Flores, BSN, RN-BC, PCCN, TNCC,
3 Pavilion West. Volunteer for
the Domestic Violence Response Team
in Passaic, NJ, providing information
regarding available resources, shelters
and advocacy to domestic violence
abuse victims throughout 2013.
Sharon Cadovius-Hardenbergh, RN,
MICN, CPN, clinical level II, Pediatric
Emergency Department, Joseph
M. Sanzari Children’s Hospital.
Volunteered as camp nurse for the
Stewartville Cub Scout Day Camp
in the summer of 2013.
Teresita C. Dimaano, BSN, RN, RN-BC,
Colon Cancer Prevention Center/
Endoscopy Services. Surgical-medical
mission to Kapangan and Kibungan,
Benguet Province, Philippines, August
- November 2013 with the Saint Louis
University School of Nursing Alumni Association, USA, Inc. (SLUSONAA, USA,
Inc.) Spearheaded fundraising efforts
in support of this community outreach
project in collaboration with SLUSONAA, Philippines. Total amount raised:
$5,400. Volunteered for Public Health
Screening & Colon Cancer Prevention/
Colon Cancer Awareness, in conjunction
with the Philippine Nurses Association
(PNA) Bergen, NJ Subchapter, at the
Bergenfield Library, May 2013.
Wendy Inserra, RN, CPN, clinical level II,
Pediatric Emergency Department,
Joseph M. Sanzari Children’s
Hospital. Founder and chair of “Shop
for a Cause,” Macy’s Paramus, NJ, an
event which raises money for various
charities including March of Dimes,
Children’s Aid and Family Services,
and the Joseph M. Sanzari Children’s
Hospital at HackensackUMC. Volunteer
for the Center for Food Action (CFA),
helping distribute food packages to
families in need. Volunteer for Oakland
Braves Football and Cheerleading and
Emerson Boys Club Wrestling Program,
providing education awareness related to head injuries and concussions to
coaches, players and families.
33
Pat i e n t C a r e S e r v i c e s at H a c k e n s a c k U M C
Awards and Recognition
/
2 0 1 3 A n n u a l REp o r t
Alissa K. Sandler, MSW, LCSW, section chief,
Sudden Infant Death Syndrome (SIDS)
Center of NJ, social work supervisor,
Pediatric Specialty Services, Joseph M.
Sanzari Children’s Hospital. Recipient of
the CJ Foundation for SIDS Live, Care,
Grow, Excellence in Giving Distinguished
Service Award on behalf of the SIDS
Center of NJ.
Barbara Zanetto, BSN, RN, CNOR, clinical
level III, coordinator, Orthopaedics and
Podiatry, Inpatient Operating Room. 2013
Nurse.com Giving Excellence Meaning
(GEM) Award Finalist, NY/NJ Region, for
Volunteerism and Service.
Jessica Raimo, BSN, RN, staff nurse,
Pediatric Oncology, Joseph M. Sanzari
Children’s Hospital. Recipient of the 2013
DAISY Award and 2013 Team Spirit
Award, HackensackUMC, Hackensack, NJ.
Joanne Pasinski, BSN, RN, CCRN, clinical
level IV, Neonatal Intensive Care Unit
(NICU). Recipient of Who’s Who in
Business Plaque.
Lisa Pflug, BSN, RN, CPN, clinical
coordinator, Pediatric Day
Accommodation Suite, Joseph M. Sanzari
Children’s Hospital. Recipient of the
Most Valuable Team Member – Clinical,
HackensackUMC, Hackensack, NJ.
Nanette Bacani Tan, BSN, RN-BC, CGRN,
co-chair, Nursing Research and
Innovation Council and staff nurse,
Pediatric Day Accommodation Room
(DAR)/Recovery. Recipient of the
Certificate of Excellence Award,
honoring her valuable contribution as
poster presenter in the International
Scientific Forum of the University of
San Carlos Department of Nursing,
October 2013.
2013 DAISY Award Honorees
Jessica Raimo, RN
Pediatric Oncology
Pompeyo Lacsamana, RN
8 Pavilion East
Magdalena Pawlik, APN
Fetal Care Center
Precious Hogo, RN
Kirsten Sommer, RN
Melanie Yenzer, RN
3 North
Patricia Nierstedt, MS, RN, CEN, Trauma
Program coordinator, Trauma/Surgical
Critical Care & Injury Prevention.
Recipient of the Emergency Nurses
Association (ENA) State Achievement
Award, ENA Leadership Conference, Ft.
Lauderdale, FL.
Erin Salerno, RN
Cardiac Surgery
Intensive Care Unit (CSICU)
Ramonita Jiménez, DNP, MPA, RN, NE-BC,
administrator, Patient Care Services.
Recipient of the 2013 TWIN Award
(Tribute to Women & INdustry).
Irena Jovanoska, RN
Surgical Intensive Care Unit
(SICU)
Mary Beth Ray, RN
Coronary Care Unit (CCU)
Ivonne Pereira, RN
John Theurer Cancer Center
Mary Jo Conley, RN
Wound Care
Janine Insinga, RN
Pediatric Epilepsy Monitoring
Unit (EMU)
Michele Boonstra, RN
John Theurer Cancer Center
Sharon Cadovius-Hardenbergh, RN, MICN,
CPN and Lauren De Jong, BSN, RN,
CPEN, clinical level II nurses, Pediatric
Emergency Department, Joseph M.
Sanzari Children’s Hospital. Recipients of
a Citation from the County of Somerset
Board of Chosen Freeholders in March
2013 for their help in setting up and
staffing the Mobile Satellite Emergency
Department in Hillsborough, NJ, during
the severe flooding from Hurricane Sandy.
Susan Mikulak Cacciola, BSN, RN, WCC,
LNC, case manager, Emergency and
Trauma Center. Recipient of the 2013
Best of Legal Nurse Consultants and Gold
Award from the New Jersey Law Journal.
Francy Lopez, RN
Women and Children’s
– High Risk Antepartum
Maria Tessinari, RN
8 Pavilion East
Sara Dertouzos, RN
4/5 Strawbridge
Tina Vacante, RN-BC
2 Main
2013 Nursing Excellence Award Winners
ADVANCING AND LEADING
THE PROFESSION AWARD:
Marybel Zapotosky, BSN, RN, CNOR
Clinical Level III, Main Operating Room
MANAGEMENT AWARD:
Victoria Sica, MPA, BSN, RN, CCRP
Director, Clinical Cancer Research,
John Theurer Cancer Center
CLINICAL CARE AWARD:
Eileen Kochis-Whittman, BSN, RN, CURN
Clinical Level III, Department of Urology
MENTORING AWARD:
Wendy Neidich, BSN, RN
Nurse Coordinator, Radiation Oncology,
John Theurer Cancer Center
EDUCATION AWARD:
Ann Marie Wisniewski, MSN, RN, AOCN
Nurse Instructor, John Theurer Cancer Center
FRIENDS OF NURSING AWARD:
Eric Durfee
Clinical Systems Analyst I,
Epic Systems Development
INNOVATION AWARD:
Kristy Salloum, BSN, RN, CEN, CWOCN
Clinical Level III,
Emergency and Trauma Center
NON-CLINICAL NURSE AWARD:
Patricia Megaris, RN
RN Case Manager, Case Management
SERVICE TO THE COMMUNITY AWARD:
Carol Minarick, BSN, RN, CSN, CPN
Clinical Level II, Nursing Per Diem,
Pediatric Emergency Room
TEAM SPIRIT AWARD:
Inpatient Pediatric Oncology/Hematology
35
Pat i e n t C a r e S e r v i c e s at H a c k e n s a c k U M C
Academic Appointments
/
Alissa K. Sandler, MSW, LCSW, section chief,
Sudden Infant Death Syndrome (SIDS)
Center of NJ, social work supervisor,
Pediatric Specialty Services, Joseph
M. Sanzari Children’s Hospital. Adjunct
instructor at Robert Wood Johnson
Medical School, Rutgers, The State
University, New Brunswick, NJ.
2 0 1 3 A n n u a l REp o r t
Anna Irizarry-Wood, MSW, LCSW, licensed
clinical social worker, Pediatric Specialty
Social Work Services, Joseph M. Sanzari
Children’s Hospital, HackensackUMC.
Adjunct instructor at Robert Wood
Johnson Medical School, Rutgers, The
State University, New Brunswick, NJ.
Cassandra A. Martin-Walters, MSN, RN,
NE-BC, nurse manager, Neonatal
Intensive Care Unit. Clinical preceptor,
Nursing Graduate Program at William
Paterson University in Wayne, NJ.
Denise Menonna Quinn, MSN, RN-BC,
AOCNS, oncology nurse, Transplant
Division, John Theurer Cancer Center.
Adjunct faculty at Bergen Community
College in Paramus, NJ.
Giuseppina Finnerty, MSN, RN-BC,
clinical level IV, Urology/Kidney
Transplant Department. Adjunct
professor at Bergen County
Community College in Paramus, NJ.
Kenneth A. Bodkin, Au.D., PASC, manager,
Department of Audiology, Joseph M.
Sanzari Children’s Hospital. Adjunct
faculty at Montclair State University in
Montclair, NJ.
Lisa Capizzi Marain, MSW, LCSW, senior
social worker, Pediatric Specialty
Social Work Services, Joseph M. Sanzari
Children’s Hospital. Adjunct instructor at
Robert Wood Johnson Medical School,
Rutgers, The State University, New
Brunswick, NJ.
Professional Involvement and Development
Alicia Havens, MSW, LCSW, licensed clinical
social worker, Pediatric Specialty Social
Work Services, Joseph M. Sanzari
Children’s Hospital. Seminar In Field
Instructor (SIFI) to effectively supervise
and teach graduate social work students.
Ann Marie Stiefbold, MSN, RN, APN, CPON,
advanced practice nurse (APN), Pediatric
Neurology and Neuro-Oncology. Chair of
the Steering Council for the Association of
Pediatric Hematology/Oncology Nurses
(APHON).
Barbara Zanetto, BSN, RN, CNOR,
clinical level III, coordinator, Orthopaedics
and Podiatry, Inpatient Operating Room.
Co-chair of Exemplary Professional
Practice for NJ Council of Magnet
Organizations; co-chair of the
Professional Practice Council,
HackensackUMC, Hackensack, NJ;
and treasurer, Northern Garden State
Chapter of the Association of
periOperative Registered Nurses (AORN).
Catherine Picarelli, BSN, RN, CNN, nurse
coordinator, Pediatric Nephrology, Joseph
M. Sanzari Children’s Hospital. President of
the Northern New Jersey Chapter of the
American Nephrology Nurses Association.
Christine M. Perdon, BSN, RN, IBCLC, RLC,
lactation consultant, Neonatal Intensive
Care Unit (NICU). Member of the New
Jersey NICU Collaborative; Vermont
Oxford Network; International Lactation
Consultants Association; Partnership for
Maternal and Child Health of Northern
New Jersey; and United States
Breastfeeding Committee (USBC).
David Schnabel, BSN, RN, Pediatric
Intensive Care Unit (PICU). Elected nurse
representative to the United Nations, on
behalf of Sigma Theta Tau International
(STTI, The Honor Society of Nursing) and
The Nightingale Initiative for Global
Health (NIGH, a non-governmental
nursing organization).
Dena McDonald, BSN, RN, nurse manager,
3 Conklin Medical/Surgical Unit and 4 Link
Orthopaedics, and Michelle Kobayashi,
BSN, RN, CEN, manager, Emergency
Community Operations and Emergency
Critical Care Services. Accepted into
the American Organization of Nurse
Executives (AONE) Nurse Manager
Fellowship.
Denise Menonna Quinn, MSN, RN-BC,
AOCNS, oncology nurse, Transplant
Division, John Theurer Cancer Center.
Continuing education reviewer for the
Oncology Nursing Society and New
Jersey State Nursing Association
(NJSNA).
Doreen Tabussi, BSN, RN, CPN, nurse
coordinator, Pediatric Rheumatology,
Immunology & Infectious Diseases,
Joseph M. Sanzari Children’s Hospital.
Member of the American College of
Rheumatology – Association of
Rheumatology Health Professionals
(ARHP) and the Rheumatology
Nursing Society.
Giuseppina Finnerty, MSN, RN-BC,
clinical level IV, Urology/Kidney
Transplant Department. President of
Northern New Jersey Chapter 114,
Society of Urologic Nurses and
Associates (SUNA).
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Pat i e n t C a r e S e r v i c e s at H a c k e n s a c k U M C
Joan Colella, DNP, APN-BC, NP-C,
advanced practice nurse (APN),
Value-based Projects and Radiation
Oncology, Department of Patient
Care. Six Sigma Greenbelt – Healthcare, Villanova University, October
2013. Vice president and board
member of the Society of Urologic
Nurses and Associates’ (SUNA)
Northern New Jersey Chapter.
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2 0 1 3 A n n u a l REp o r t
Katie DeMarco, MSN, MSHS, APN-C,
FNP-BC, CHPN, Palliative Medicine
Advanced Practice Nurse (APN), Pain
& Palliative Medicine Institute. Founding
member and vice president of Legislation
and Health Policy, New Jersey Palliative
Care APN Consortium.
Laura Wisse, BSN, RN, CNOR, clinical
level IV, Main Operating Room, robotic
coordinator, All Hazards Incident
Management Team (AHIMT), and Mobile
Satellite Emergency Department – Mobile
OR Unit (MSEG 3) clinical coordinator.
Secretary for the Northern Garden State
Chapter of the Association of
periOperative Registered Nurses (AORN).
Leigh Quintero, BSN, RN, nurse
manager, Pediatric Outpatient
Neurology, Pediatric Dermatology,
Pediatric Epilepsy Monitoring Unit
(EMU), Pediatric Outpatient Surgery,
and Pediatric Outpatient Ear, Nose
and Throat (ENT), Joseph M. Sanzari
Children’s Hospital. Co-chair of the
Pediatric Special Focus Group for the
American Association of Neuroscience
Nurses (AANN).
Lisa Capizzi Marain, MSW, LCSW, senior
social worker, Pediatric Specialty Social
Work Services, Joseph M. Sanzari
Children’s Hospital. Advisory member,
Next of Kin Services and Communication
Committee, Scientific Working Group for
Medicolegal Death Investigation
– Nationwide.
Mary Zetelski, MSW, LCSW, licensed clinical
social worker and Annamaria Pallante,
MSW, LCSW, senior licensed clinical social
worker, Pediatric Specialty Social Work
Services, Joseph M. Sanzari Children’s
Hospital. Facilitated a support group for
patients with atypical hemolytic uremic
syndrome with the National Organization
of Rare Disorders.
Mary Zetelski, MSW, LCSW, licensed
clinical social worker, Pediatric Specialty
Social Work Services, Joseph M.
Sanzari Children’s Hospital. Facilitator
and presenter for parents and teens:
“Taking Diabetes to College,” Juvenile
Diabetes Research Foundation (JDRF),
August 2013.
Marybel Zapotosky, BSN, RN, CNOR, clinical
level III, Main Operating Room. Co-chair
president of Association of periOperative
Registered Nurses (AORN) Northern
Garden State Chapter.
Michelle (Mickey) Wilder, BSN, RN, CPN,
clinical level II, Pediatric Cardiology,
Joseph M. Sanzari Children’s Hospital.
President and member of the Board of
Directors for the Congenital Heart Defects
(CHD) Coalition.
Nanette Bacani Tan, BSN, RN-BC, CGRN,
co-chair, Nursing Research and
Innovation Council and staff nurse,
Pediatric Day Accommodation Room
(DAR)/Recovery. Board member,
University of San Carlos- Carolinian
Nurses Alumni Association (USC-CNAA).
Norie Epstein Hubner, MSW, LCSW, senior social worker; Annamaria Pallante,
MSW, LCSW, senior licensed clinical social
worker; and Mary Zetelski, MSW, LCSW,
licensed clinical social worker, Pediatric
Specialty Social Work Services, Joseph
M. Sanzari Children’s Hospital. Completed
Sibshops Facilitator Training Program.
Palka Anand, BSN, RN, CCRP,
oncology clinical research nurse
coordinator, Multiple Myeloma Division,
John Theurer Cancer Center. Clinical
Cancer Research Unit-Based Council cochair, John Theurer Cancer Center
at HackensackUMC, Hackensack, NJ.
Patricia Nierstedt, MS, RN, CEN, trauma
program coordinator, Trauma/Surgical
Critical Care & Injury Prevention.
Immediate past president, New Jersey
Emergency Nurses Association.
Petra Tepper, BSN, RN, ONC, clinical level
IV, Orthopaedics. Member-at-large, New
Jersey State Nursing Association, Region
III, Essex and Union Counties.
Sandra Emmanuel, MA, RN-BC,
educational specialist, Department
of Clinical Education. Chairperson of
the Nominations Committee for the
Consortium of New Jersey
Nurse Educators.
Susan Campeau, BSN, RN, clinical level II,
Pediatric Neurology, Joseph M. Sanzari
Children’s Hospital. Member of the
American Association of Neuroscience
Nurses (AANN).
Susan Mikulak Cacciola, BSN, RN, WCC,
LNC, case manager, Emergency and
Trauma Center. Board member, American
Association of Legal Nurse Consultants,
NJ Chapter; board member and
member-at-large, New Jersey Association
of Nurse Anesthetists (NJANA) Region
2; and member, Sigma Theta Tau
International (STTI) Honor Society
of Nursing.
Teresita C. Dimaano, BSN, RN, RN-BC,
Colon Cancer Prevention Center/
Endoscopy Services. President, Saint
Louis University School of Nursing
Alumni Association, USA, Inc.
(SLUSONAA, USA, Inc.), April 2013
to date; assistant treasurer, Philippine
Nurses Association, Bergen, NJ
Subchapter; and chair, HackensackUMC’s
Nursing Research and Innovation Council.
Theresa M. Gabay, MSN, APN, CNRN,
advanced practice nurse (APN) II,
Department of Pediatrics/Neurosurgery.
National chairperson, Special Focus
Groups (SFG) for the American
Association of Neuroscience Nurses
(AANN). Director of Greater New York
Chapter of AANN.
Victoria Correale, MSN, RN-BC,
education specialist, Department of
Clinical Education. Nursing Professional
Development Content Expert Panelist for
the American Nurses Credentialing Center
(ANCC), 4 year term. Assists in the
development of the ANCC certification
exam for the Nursing Professional
Development Role.
39
Pat i e n t C a r e S e r v i c e s at H a c k e n s a c k U M C
Promotions
Publications
Andrea Hicks, MSN, RN, CNL
Appointed to nurse educator of the
Emergency and Trauma Center
Colella. J. & Gejerman, G. (2013).
Survivorship health information counseling
for patients with prostate cancer. Urologic
Nursing, 33(6): 273-281.
Annamaria Pallante, MSW, LCSW
Appointed to senior social worker in
Pediatric Specialty Social Work Services
/
2 0 1 3 A n n u a l REp o r t
Christi Iacono, BSN, RN-BC
Appointed to clinical documentation
specialist in the Finance Department
Lisa Pflug, BSN, RN, CPN
Appointed to clinical coordinator of the
Pediatric Day Accommodation Suite,
Joseph M. Sanzari Children’s Hospital.
Susan Thompson, BSN, RN, CCRN
Appointed to administrative supervisor
of the Neonatal Intensive Care Unit (NICU)
Victoria Mulbauer, BSN, RN, CPEN
Appointed to administrative supervisor
of the Pediatric Emergency Department
Douglas, C. (2013). An evidence-based
practice approach to increase bed availability
on medical surgical units. The University of
the Philippines Nursing Alumni Association
International (UPNAAI) Nursing Journal, Vol.
9, No.1, pg. 41-46.
Gabay, T. M., Disbato, J. A., Schultz, T.
(2013). Transition from pediatric to adult care.
Nursing Care of the Pediatric Neurosurgery
Patient, 413-430. 2nd Edition of a new
reference textbook.
Gabay, T. M. & Ledet, D. (2013).
Neurovascular disease. Nursing Care of the
Pediatric Neurosurgery Patient, 283-331. 2nd
Edition of a new reference textbook.
Hauk, M., McGoey, B., Michelis, M.A., Patel,
P. (2013). Juniper mini quality of life
questionnaire scores do not reflect objective
measures of asthma control in a northern New
Jersey practice. Journal of Asthma and
Allergy Educators, Vol. 4, No. 5, pg. 244-245.
Hauk, M., McGoey, B., Michelis, M.A., Patel,
P. (2013). The value of juniper mini quality of
life scores in asthmatic patients and its use in
clinical management. Journal of Asthma and
Allergy Educators, Vol. 4, No. 5, pg. 245-246.
McBride, L. & Samuel, C.O. (2013). The side
effect profile of Carfilzomib: From clinical trials
to clinical practice. Journal of the Advanced
Practitioner in Oncology, Vol. 4. Suppl. 1.
Quinn, D.M. (2013). Safety handling of
chemotherapy agents in the non-oncology
setting. Journal of Infusion Nursing Society,
36(3), 199-204.
Stiefbold, A.M. (2013). Headaches.
Telephone triage guidelines. A professional
resource for pediatric hematology oncology
and stem cell transplant nurses. Association of
Pediatric Hematology/Oncology Nurses, 143.
Abstracts/Presentations
Alissa K. Sandler, MSW, LCSW, “Unexpected
Revelations: When Children are Not What
Their Parents Anticipated,” 17th Biomedical
Ethics Symposium, HackensackUMC,
Hackensack, NJ, October 2013. (Panelist)
Barbara McGoey, BSN, RN; Mary Ann
Michelis, M.D.; Parimal Patel, medical
student; and Michael Hauk, research student, “The Value of Juniper Mini Quality of
Life Scores in Asthmatic Patients And Its
Use In Clinical Management” and “Juniper
Mini Quality of Life Questionnaire Scores
do not Reflect Objective measures of
asthma control in a Northern New Jersey
Practice,” National Meeting of American
Association of Asthma Educators,
Charleston, SC, August 2013.
Brian Faley, Pharm.D.; Joseph Feldman,
M.D., FACEP; Douglas Finefrock, D.O.;
Michelle Kobayashi, BSN, RN, CEN;
Gabrielle Procopio, Pharm.D.; and Michael
Wynd, Pharm.D., BCPS, “Assessing the
Impact of Pharmacy Student Collected
Medication Histories in an Observation
Unit,” Annual Meeting of the American
Association of Colleges of Pharmacy,
Chicago, IL, July 2013.
Brian Faley, Pharm.D.; Joseph Feldman,
M.D., FACEP; Douglas Finefrock, D.O.;
Michelle Kobayashi, BSN, RN, CEN;
Gabrielle Procopio, Pharm.D.; and Michael
Wynd, Pharm.D., “Pharmacist Collected
Medication Histories in an Observation Unit,”
32nd Annual Eastern States Conference
for Pharmacy Residents and Preceptors,
Hershey, PA, May 2013.
Christine M. Perdon, BSN, RN, IBCLC, RLC,
“Infant Driven Feeding in the NICU and
Evidence-Based Family-Centered
Approach,” HackensackUMC’s Second
Annual Innovation Day, Hackensack, NJ,
February 2013; “Human Milk Use in the NICU
– Road to Exclusivity,” HackensackUMC’s
CQI Donor Milk Project, Hackensack, NJ,
June 2013; and “Breastmilk/Breastfeeding
101 - Human Milk Project,” New Jersey NICU
Collaborative Webinar, July 2013.
Daisy Gershuny, MS, CGC, “Phenotype of
46,XY,der(22)t(15;22)(q24.3;q13.31) resulting
from a paternal balanced reciprocal
translocation between chromosomes 15 and
22,” National Society of Genetic Counselors,
San Diego, CA, October 2013.
Dianne Aroh, MS, RN, NEA-BC, Joan Colella,
DNP, APN-BC, NP-C and Claudia Douglas,
DNP, RN, APN-C, CNN, “A Non-Traditional
Home Care Pilot Program for Heart Failure
Patients,” Sixth Annual Advanced Practice
Nurse (APN) Conference, HackensackUMC,
Hackensack, NJ, November 2013.
Doreen Tabussi, BSN, RN, CPN, “The
Registered Nurse,” Kennedy High School,
Paterson, NJ, May 2013; and “School Issues
and Chronic Diseases,” Arthritis Foundation
Family Day, Edison, NJ, September 2013.
George Carter, MBA, BS, NREMT-P and
Jeanette Previdi, MPH, BSN, RN-BC, “When
Medics Talk, Our Doctors Listen,” Premier
Breakthroughs Quality Conference, San
Antonio, TX, June 2013.
Giuseppina Finnerty, MSN, RN-BC,
“Preparing for the Prostate Cancer DSC,”
Sixth Annual Advanced Practice Nurse
(APN) Conference, HackensackUMC,
Hackensack, NJ, November 2013.
Helio Pedro, M.D. and Sivya Twersky, MS,
CGC, “Grand Rounds: Hereditary
Cancer Risk Assessment,” HackensackUMC
at Mountainside, Montclair, NJ,
February 2013.
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Pat i e n t C a r e S e r v i c e s at H a c k e n s a c k U M C
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2 0 1 3 A n n u a l REp o r t
Joan Colella, DNP, APN-BC, NP-C and
Jodi Galesi, MSN, RN, APN-C, “The APN
Peer Review Process: The Transformational
Journey,” Sixth Annual Advanced Practice
Nurse (APN) Conference, HackensackUMC,
Hackensack, NJ, November 2013.
Krystyna Toczylowski, MSN, RN, IBCLC,
“Getting Out of the Driver’s Seat:
Implementation of Infant Driven Feeding in
a Level III NICU,” Vermont Oxford Network
Neonatal Intensive Care Annual Quality
Congress, Chicago, IL, October 2013.
Joanne Pasinski, BSN, RN, CCRN and
Susan Thompson, BSN, RN, CCRN,
“Pathway to Portfolio Development
Workshop,” HackensackUMC, Hackensack,
NJ, September and November 2013.
Laura McBride, BSN, RN, OCN, CCRP,
“Enhancing Clinical Trial Discussions with
Multiple Myeloma Patients,” 30th National
Oncology Conference of the Association
of Community Cancer Centers, Boston, MA,
October 2013.
Jodi Galesi, MSN, RN, APN-C, “Nurse Driven
Mobility Protocol,” Sixth Annual Advanced
Practice Nurse (APN) Conference,
HackensackUMC, Hackensack, NJ,
November 2013.
Judith Solomon, MSW, LCSW, MPH, “Care
Giving for the Caregivers: First Aide for the
Soul,” Difficult Concepts in Palliative Care,
John Theurer Cancer Center, Hackensack,
NJ, May 2013.
Kathryn Colon, BSN, RN, CPHON; Gina
Dovi, MSN, RN, CPHON; and Melanie Nycz,
MS, RN, CPNP-PC, “The Effects of
Cryotherapy in Pediatric Stem Cell
Transplant Patients,” Association of Pediatric
Hematology/Oncology Nurses (APHON)
37th Annual Conference and Exhibit,
Louisville, KY, September 2013.
Katie DeMarco, MSN, MSHS, APN-C,
FNP-BC, CHPN and Pam Benecke, BSN,
RN-BC, “Pain Champion Program &
HCAHPS,” Sixth Annual Advanced Practice
Nurse Conference, HackensackUMC,
Hackensack, NJ, November 2013.
Katie DeMarco, MSN, MSHS, APN-C,
FNP-BC, CHPN, “Solving the EMR Puzzle,”
Center to Advance Palliative Care National
Conference, Dallas, TX, November 2013.
Laura Metcalfe, MSN, RN, APN, AOCNS
and Joanna P. Mohney, BSN, RN, OCN,
“Novel Therapy and the Patient Experience
in Progressive, Advanced CRC: The
Nurse Perspective,” a CME/CNE video
presentation for PeerView Press,
December 2013.
Leigh M. Ettinger, M.D.; Kenneth V.
Lieberman, M.D., and Catherine Picarelli,
BSN, RN, CNN, “ACTH Gel for Treating
Steroid Resistance (SR) and Oral Steroid
Intolerance (OSI) in Pediatric Minimal
Change Nephrotic Syndrome (MCNS),”
16th Tri-Annual International Pediatric
Nephrology Association (IPNA) Congress,
Shanghai, China, September 2013.
Leigh Quintero, BSN, RN, “Concussions,”
Lunch and Learn, HackensackUMC,
Hackensack, NJ, October 2013.
Lisa Capizzi Marain, MSW, LCSW, “Helping
Caregivers Provide the Best Supportive
Environment,” National Organization for
Rare Disorders, Hasbrouck Heights, NJ,
April 2013 and Jersey City, NJ, August 2013.
Mary Merwin, BSN, RN, C-ME, “Blood
Pressure Monitoring In The Clinical Setting,”
Holy Name Medical Center, Teaneck, NJ,
September 2013.
Melinda S. Weber, MS, RN, APN, AOCN,
C; Diana DiQuarto, MSN, RN; and Greg
Eskinazi, RPh, BCOP, “Building the John
Theurer Cancer Center Oncology
Evidence-Based Supportive Therapy
Guidelines for Symptom Management
into the Electronic Medical Record: A
Multidisciplinary Collaboration,” Sixth Annual
Advanced Practice Nurse Conference, John
Theurer Cancer Center, HackensackUMC,
Hackensack, NJ, November 2013.
Nanette Bacani Tan, BSN, RN-BC, CGRN,
“Care Delivery Model at HackensackUMC,”
International Scientific Forum at University
of San Carlos - Talamban Campus, Cebu
City, Philippines, October 2013.
Petra Tepper, BSN, RN, ONC, “Prosthetic
Parity and Amputee Awareness: The Role
of the Nurse Advocate,” New Jersey State
Nurses/Institute for Nursing Convention,
Atlantic City, NJ, October 2013.
Sarah Parisotto, MS, CGC, “Homozygous
Mutations in the serine Hydroxymethyltrasnferase 1 (SHMT1) Gene as a Novel Etiology
for Childhood Ataxia and Developmental
Regression,” National Society of Genetic
Counselors, San Diego, CA, October 2013.
Sivya Twersky, MS, CGC, “Screening for
Hereditary Breast Cancer,” Excelis Inc.,
Clifton, NJ, October 2013.
Stephanie Garcia, Au.D., “Audiologist,”
New Jersey Early Hearing Detection and
Intervention (NJ EHDI) Program Webinar,
August 2013.
Susan Mikulak Cacciola, BSN, RN, WCC,
LNC, “Nutrition, Protein Energy Malnutrition
and the Medical Legal Pitfalls of Care,” Sixth
Annual Advanced Practice Nurse (APN)
Conference, HackensackUMC, Hackensack,
NJ, November 2013.
Teresita C. Dimaano, BSN, RN, RN-BC,
“Nursing Research & Innovation Council
(NRIC): Looking Back Then and Now: Its
Accomplishments,” HackensackUMC’s
Second Annual Innovation Day, Hackensack,
NJ, February 2013 and Sixth Annual
Advanced Practice Nurse (APN)
Conference, HackensackUMC, Hackensack,
NJ, November 2013.
Theresa M. Gabay, MSN, APN, CNRN,
“Surgical Options for the Epilepsy Patient,”
New York University Hospital, New York
City, NY, sponsored by the Greater New
York Chapter of the American Association
of Neuroscience Nurses (AANN),
November 2013.
43
Pat i e n t C a r e S e r v i c e s at H a c k e n s a c k U M C
Nursing Research Studies and
Evidence-Based Practice (EBP) Projects at a Glance
/
2 0 1 3 A n n u a l REp o r t
Beth P. Geltman, RN, HNB-BC
Holistic Nurse Baccalaureate Board Certified
Jackie Nemeth, MSW, LCSW
Licensed Clinical Social
Worker
Brenda Woelfel, RN, OCN
Oncology Certified Nurse
Jennifer Gill, NP-C
Nurse Practitioner
Carmela Cuccurullo, RN, OCN
Oncology Certified Nurse
Joanna P. Mohney, RN, OCN
Oncology Certified Nurse
Cynthia Bachemin, MSN, RN; Sharon
Burrows, BSN, RN, CPN; Jennifer Kirkby,
BSN, RN, CPN; Karen Madigan, BSN, RN,
CPON; and Lisa Pflug, BSN, RN, CPN.
“To what degree does nursing attire
influence the patient’s perception of the
care experience?”
Cassandra A. Martin-Walters,
RN, NE-BC
Nurse Executive - Board
Certified
Joy Trangone, RN, OCN
Oncology Certified Nurse
Kathryn Colon, BSN, RN, CPHON; Gina
Dovi, MSN, RN, CPHON; Nancy Durning,
RN, APN.C.; Jeanette Haugh, MA, RN, APN,
CPON, CCRC; Melanie Nycz, MS, RN,
CPNP-PC, CPHON, and Nancy Polifroni, MS,
RN, CPNP. “The Effects of Cryotherapy in
Pediatric Stem Cell Transplant Patients.”
Colleen F. Kearney, RN,
NE-BC
Nurse Executive - Board
Certified
Courtney Anderson, RN, OCN
Oncology Certified Nurse
Kathleen Laico, RN, OCN
Oncology Certified Nurse
Kesha Patel, BSN, RN; Claudia Douglas,
DNP, RN, CNN, APN-C; Christine Vinci, RN;
Rose Williams, BSMT, MSCRA, CCRP; Kelly
Innamorato, BSN-C, RN; Stephanie Bruno,
BSN, RN-C, WHNP-C; Janice Kozzi, MSN,
RN-BC, CNL, LNCC; and Deborah Graham,
BSN, RN. “International Watson Caritas
Comparative Database (IWCCD) Study.”
Dawn M. Siek, RN-BC
Registered Nurse - Board
Certified
Kristin Ivanovski, RN, CCRP
Certified Clinical Research
Professional
Diana Hernandez, RN, PCCN
Progressive Care Certified
Nurse
Krystin Saglimbene, RN, OCN
Oncology Certified Nurse
EBP:
RESEARCH:
Joan Colella, DNP, RN, APN-BC, NP-C.
“Sitter Safety Zone Project.”
Brian Faley, Pharm.D.; Joseph Feldman,
M.D., FACEP; Douglas Finefrock, D.O.;
Michelle Kobayashi, BSN, RN, CEN;
Gabrielle Procopio, Pharm.D.; and Michael
Wynd, Pharm.D., BCPS. “Assessing the
Impact of Pharmacy student collected
medication histories in an observation unit.”
Joan Colella, DNP, RN, APN-BC, NP-C;
Claudia Douglas, DNP, RN, APN-C, CNN;
Phyllis McKiernan, MSN, APN, OCN; and
Ann Marie Wisniewski MSN, RN, AOCN®.
“Mucositis.”
Joan Colella, DNP, RN, APN-BC, NP-C
and Jodi Galesi, MSN, RN, APN-C. “Nurse
Driven Mobility Protocol.”
Oscar Acosta, BSN, RN, ONC, Veronica
Betts, DNP(c), MSN, RN; and Joan Colella,
DNP, RN, APN-BC, NP-C. “Discharge
Education: Three Day Teach-back Method.”
Palka Anand, BSN, RN, CCRP; Veena Batra;
Urszula Bednarz, BS, CCRP; Elizabeth
Bilotti, MSN, MSJ, ANP-BC, RN; Kristin
Ivanovski, RN; Laura McBride, BSN, RN,
OCN, CCRP; Ann McNeill, MSN, RN, APN;
Laura Raucci, BS, CCRP; Joshua Richter,
M.D.; David S. Siegel, M.D., Ph.D.; Judy
Smith, BSN, RN, CCRP and David H. Vesole,
M.D., Ph.D., FACP. “Preliminary Results
of a Phase I/II Study of Carfilzomib,
Lenalidomide, Vorinostat and
Dexamethasone (QUAD) in Relapsed
and/or Refractory Multiple
Myeloma (MM).” Submission for 18th
Congress of the European Hematology
Association, Stockholm, Sweden,
June 13-16, 2013.
First Time Certifications in 2013
Cathy Parker, RN, CPN
Certified Pediatric Nurse
Dorothy Chan, RN, PCCN
Progressive Care Certified
Nurse
Faith Pedersen, RNC, IBCLC
International Board Certified
Lactation Consultant
Grace Perry, APN-C, OCN
Nurse Practitioner
Oncology Certified Nurse
Judi Toback, RN, OCN
Oncology Certified Nurse
Justin Angeles, RN, PCCN
Progressive Care Certified
Nurse
Karen Mellone, RN, OCN
Oncology Certified Nurse
Lauren De Jong RN, CPEN
Certified Pediatric Emergency
Nurse
Lisa B. Kramer, RN, OCN
Oncology Certified Nurse
Lisa Capizzi Marain, MSW,
LCSW
Certified Clinical Trauma
Professional
Maureen Murphy, RN, OCN
Oncology Certified Nurse
Melanie Nycz, RN, CPNP-PC
Certified Pediatric Nurse
Practitioner - Primary Care
Melissa Arroyo-Hernandez,
RN, CEN
Certified Emergency Nurse
Meredith McEllen, RN, OCN
Oncology Certified Nurse
Michele S. Boonstra, NP-C
Nurse Practitioner
Rebecca Vriesema, RN, OCN
Oncology Certified Nurse
Rosa E. Flores, RN-BC, PCCN,
TNCC
Progressive Care Certified
Nursing Trauma Nursing Core
Course
Samantha Siegel, APN-C
Nurse Practitioner
Sandra Emmanuel, RN-BC
Registered Nurse - Board
Certified
Sandy Rozema, NP-C
Nurse Practitioner
Sharon
Cadovius-Hardenbergh,
RN, MICN
Certified Mobile Intensive
Care Nurse
Tonimarie Notare, RN-BC
Medical Surgical Certified
Nurse
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Pat i e n t C a r e S e r v i c e s at H a c k e n s a c k U M C
Academic Advancement
Allison Abate, BSN, RN, OCN, clinical infusion nurse, John Theurer Cancer
Center. BSN from Thomas Edison State College.
Kristin Ivanovski, RN, CCRP, oncology research nurse coordinator,
Multiple Myeloma Division, John Theurer Cancer Center. Enrolled in RN to
BSN Program at Chamberlain College of Nursing, March 2013 to present.
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2 0 1 3 A n n u a l REp o r t
Angelica Castro, BSN, RN, research nurse coordinator, Nursing Practice &
Research. Associate in Applied Science in Electronics Engineering
Technology from the Cleveland Institute of Electronics.
Laura Maccone, MS, RN, CCRN, Rapid Response Team. MS, Family Nurse
Practitioner from Rutgers University.
Beth Kwiatkowski, BSN, RN, CEN, Cardiovascular Partners. BSN from The
College of Saint Elizabeth.
Laureen Ministero, BSN, RN, Post Anesthesia Care Unit (PACU). BSN from
The College of Saint Elizabeth.
Christopher C. Garcia, BSN, RN, 3 North. BSN from Saint Peters University.
Lisa Pflug, BSN, RN, CPN, clinical coordinator, Pediatric Day
Accommodation Suite, Joseph M. Sanzari Children’s Hospital and Laura Van
De Putte, BSN, RN, CPON, nurse manager, Pediatric Day Accommodation
Suite, Reuten Clinic, Pediatric Nephrology, Pediatric Pain & Palliative Care
and Pediatric Oncology, Joseph M. Sanzari Children’s Hospital. Fairleigh
Dickinson University Master’s Program for Clinical Informatics to present.
Claudia Douglas, DNP, RN, CNN, APN-C, manager, Nursing Practice &
Research. Doctorate in Nursing Practice from Fairleigh Dickinson University.
Colleen D’Angiolillo, MSN, RN, CNOR, Main Operating Room. MSN,
Education Track, from William Paterson University.
Courtney DiBona, MSN, RN-BC, nursing care coordinator, Accountable
Care Organization. MSN, Clinical Management with a Transcultural Focus,
from Kean University, Nathan Weiss Graduate School.
Denise Menonna Quinn, MSN, RN-BC, AOCNS, oncology nurse, Transplant
Division, John Theurer Cancer Center. First year DNP student at William
Paterson University.
Margaret Orzechowski, MSN, RN, administrative head nurse, 3 Conklin.
MSN in Health Systems Administration from Seton Hall University.
Marieta Branis, DNP, RN, NP-C, ANP-BC, oncology advanced practice
nurse, Women’s Oncology Division, John Theurer Cancer Center. Doctorate
in Nursing Practice from Fairleigh Dickinson University.
Marybel Zapotosky, BSN, RN, CNOR, clinical level III, Main Operating Room.
AAS to BSN at the College of Saint Elizabeth.
Gina Dovi, MSN, RN, CPHON, clinical level III, Pediatric Hematology/
Oncology/BMT, Joseph M. Sanzari Children’s Hospital. BSN to MSN
at Ramapo College.
Matthew Schmarak, BSN, RN, Emergency & Trauma Center. BSN from
William Paterson University.
Gina Jaye, MAS, BSN, RN, Women’s Health. Master’s Degree in
Administrative Science from Fairleigh Dickinson University.
Melanie Nycz, MS, RN, CPNP-PC, CPHON, clinical level III, Pediatric
Oncology. BSN to MS at Rutgers University.
Grace Perry, MSN, RN, OCN, NP-C, advance practice nurse, John Theurer
Cancer Center. BSN to MSN at Fairleigh Dickinson University.
Melissa Arroyo-Hernandez, MSN, RN, CEN, clinical level II, Pediatric
Emergency Department, Joseph M. Sanzari Children’s Hospital. BSN
to MSN in education at Felician College.
Jaclyn Doell, MSN, RN, Pediatric Intensive Care Unit, Joseph M. Sanzari
Children’s Hospital. BSN to MSN in Nursing Education at Ramapo College.
Joan Colella, DNP, RN, APN-BC, NP-C, Value-based Projects APN,
Department of Patient Care. Doctorate of Nursing Practice from Fairleigh
Dickinson University.
Justyna Potocka, BSN, RN, CDS, clinical documentation specialist, Clinical
Documentation Department. BSN with highest honor from the College of
Saint Elizabeth.
Monina Galapon, BSN, RN, CPNP, clinical level II, Pediatric Emergency
Department, Joseph M. Sanzari Children’s Hospital. Passed Pediatric
APN Boards in November 2013.
Nicole Simone, MSN, RN, PCCN, Coronary Care Unit (CCU). MSN from
the Adult Gerontology Program, Rutgers College of Nursing.
Njoki Ng’ang’a, Ph.D., MSc, RNC, clinical level IV, Labor & Delivery.
Doctor of Philosophy degree in Nursing from Columbia University.
47
Pat i e n t C a r e S e r v i c e s at H a c k e n s a c k U M C
Retirees
Ramonita Jiménez, DNP, MPA, RN, NE-BC, administrator, Department of
Patient Care. Doctorate of Nursing Practice from the University of Medicine
and Dentistry of New Jersey.
Rayda Garcia, BSN, RN, 9 Pavilion West. BSN from Saint Peters University.
Samantha Jayne Rodgers, MSN, RN, Orthopaedics. BSN to MSN at
Rutgers University.
/
2 0 1 3 A n n u a l REp o r t
Shoshanah Haricha, BSN, RN, Center for Occupational Medicine. BSN
from South University Online.
Susan Dunn, BSN, RN, LNC, CNOR, Center for Ambulatory Surgery –
Operating Room (CAS-OR). BSN from the College of Saint Elizabeth.
Tara Gregorio, MS, RN, CEN, Emergency & Trauma Center. MS, Family
Nurse Practitioner from Rutgers University.
Key
BSN – Bachelor of Science in Nursing
MS – Master of Science
MSN – Master of Science in Nursing
Diane Ohme, MS, RN
Nurse Manager
Inpatient Pediatric Oncology and
General Pediatrics
“Quality is never an accident; it is always
the result of high intention, sincere effort,
intelligent direction and skillful execution;
it represents the wise choice of many
alternatives.”
William A. Foster
Pursuing
Superior
Quality &
Unsurpassed
Patient
Satisfaction
51
Pat i e n t C a r e S e r v i c e s at H a c k e n s a c k U M C
2013 Falls / Pressure Ulcer / Infection Control Data
Patient Care Services / Falls | Falls with Injury: 2008 - 2013
FALLS
FALLS with Injury
700
/
2 0 1 3 A n n u a l REp o r t
0
ZERO
Catheter-Associated
Urinary Tract Infections (CAUTI)
in the Pediatric Intensive Care Unit (PICU)
600
586
514
500
425
400
357
0
320
300
ZERO
Ventilator-Associated Pneumonia (VAP)
253
200
in the Pediatric Intensive Care Unit (PICU)
100
102
92
103
72
53
50
0
0
2008
ZERO
Central Line-Associated Bloodstream
Infections (CLABSI)
in the Neonatal Intensive Care Unit (NICU)
for the following birth weight categories:
2009
2010
2011
2012
2013
Patient Care Services / Nosocomial Pressure Ulcers Rates: 2008 - 2013
751-1000 g | 1001-1500 g | 1501-2500 g
TOTAL YEARLY RATE PRESSURE ULCER
0
ZERO
0.9%
Ventilator-Associated Pneumonia (VAP)
in the Neonatal Intensive Care Unit (NICU)
for the following birth weight categories:
0.8%
<750 gms | 751-1000 gms | 1001-1500 gms
1501-2500 gms | >2500 gms
0.6%
0.7%
0.5%
0.4%
0.3%
0.2%
0.1%
0.0%
2009
2010
2011
2012
2013
Patients’ Perception of Care
December 31, 2013
HackensackUMC
2013 4Q
Press Ganey
Database Mean
HackensackUMC
2013 4Q
Press Ganey
Database Mean
(+/-)
Children’s hospital inpatient
overall mean
93.5
90.0
+3.5
(+/-)
HCAHPS - Hospital Consumer Assessment
of Healthcare Providers and Systems
(Top Box Percent)
Communication with Nurses (Percent “Always”)
83.8
79.4
+4.4
Friendliness/courtesy of nurses
96.3
94.3
+2.
Responsiveness of Hospital Staff
(Percent “Always”)
69.0
65.8
+3.2
Nurse’s promptness in response to call button
94.3
90.7
+3.6
Nurse’s attitude toward requests
96.6
92.8
+3.2
Pain Management (Percent “Always”)
73.5
70.8
+2.7
Nurse’s attention to special/personal needs
95.5
91.7
+2.8
Nurse informed you using clear language
96.2
93.0
+1.8
Inpatient Overall Mean
90.9
88.9
+0.2
Skill of nurses
96.2
93.5
+2.7
Friendliness/courtesy of the nurses
94.1
93.2
+0.9
Skill in blood draw
90.9
87.1
+3.8
90.7
86.0
+4.7
Promptness, response to call
88.2
87.0
+1.2
Skill of the IV starter
Attention to special/personal needs
91.2
89.3
+1.9
Concern of comfort during T&T
91.5
89.0
+2.5
93.6
91.1
+2.5
Nurse’s attitude toward requests
92.1
90.7
+1.4
Explained in language understood
How well the nurses kept you informed
91.2
88.6
+2.6
Accommodations/comfort for visitors
93.2
86.9
+6.3
93.2
90.1
+3.1
Skill of the nurses
94.5
92.4
+2.1
Instructions for child home care
Staff concern for patient’s privacy
90.1
88.8
+1.3
Staff concern for privacy
94.0
90.3
+3.7
92.3
89.0
+3.3
How well your pain was controlled
89.9
87.6
+2.3
Staff sensitivity to inconvenience
Staff addressed emotional needs
88.1
86.4
+1.7
Staff addressed emotional needs
91.6
87.5
+4.1
91.5
87.6
+3.9
Staff worked together to care for patient
92.8
90.7
+2.1
Response to concerns and complaints
Likelihood of recommending this
hospital to others
93.5
89.9
+3.6
Staff include your decision regarding treatment
93.4
89.1
+4.3
Respect for your knowledge of child
92.8
89.7
+3.1
Overall rating of care given
93.5
90.9
+2.6
Staff concerned not to frighten child
93.6
90.7
+2.9
Speed of discharge process
83.7
81.1
+2.6
How well your child’s pain was controlled
93.3
89.2
+4.1
Instructions for care at home
89.1
87.8
+1.3
Staff concerned to make stay restful
92.3
88.8
+3.5
Staff worked together
95.0
91.2
+3.8
Likelihood of recommending this hospital
to others
95.6
92.9
+2.7
Children’s Hospital Neonatal
Intensive Care Unit
92.9
89.5
+3.5
AMBULATORY SURGERY Overall Mean
96.0
94.5
+1.5
Friendliness of nurses
97.5
96.8
+0.7
Skill of nurse starting IV
94.4
92.7
+1.7
Information day of surgery
96.1
94.5
+1.6
Nurse’s concern for comfort
96.2
94.4
+1.8
Info given during delivery regarding baby
93.0
84.9
+8.1
Nurse’s courtesy toward family
96.7
95.1
+1.6
Emotional support to mother
93.4
86.8
+6.6
Information given to patient family
94.8
93.2
+1.6
Staff allowing mother to see baby
86.9
84.7
+2.2
Instructions regarding home care
94.8
93.0
+1.8
Info regarding baby’s condition at birth
89.8
83.3
+6.5
Confidence in skill of nurses
96.2
95.0
+1.2
Info regarding events post delivery
86.7
82.1
+4.6
Staff ID patient/procedure before surgery
97.5
96.5
+1.0
94.0
90.7
+3.3
Degree pain was controlled
94.2
93.0
+1.2
How well nurses communicated with you in a
straight forward manner
Response to concerns and complaints
94.5
92.4
+2.1
Nurse help understand treat/prog
93.7
91.4
+2.3
Overall rating of care
96.9
95.5
+1.4
Nurse cared about baby as a person
95.1
93.0
+2.1
Nurse’s encouragement of your participation in
your baby’s care when possible
95.5
92.9
+2.6
93.6
90.8
+2.8
Nurse attentiveness: special needs
92.2
89.7
+2.5
Nurse respected parental role
95.5
91.3
+4.2
Nurse helped you to get to know the baby
93.6
90.6
+3.0
Nurse courtesy by phone
95.8
91.9
+3.9
Degree staff worked together
97.1
95.8
+1.3
Likelihood of recommending center to others
97.2
95.4
+1.8
Nurse support: breastfeeding
HackensackUMC
2013 4Q
Press Ganey
Database Mean
HackensackUMC
2013 4Q
Press Ganey
Database Mean
(+/-)
Pediatric emergency department
OVERALL MEAN
90.7
86.7
+4.0
(+/-)
Children’s Hospital Neonatal
Intensive Care Unit COnt.
Nurse’s professional manner
94.7
92.4
+2.3
Nurse’s courtesy
94.6
90.1
+4.5
Accommodations for parents
91.3
81.0
+10.3
Nurse took time to listen
94.3
89.4
+4.9
Prepared to feed baby at home
93.6
92.0
+1.6
Nurse’s attention to you/child
93.1
88.9
+4.2
Prepared to discharge
93.1
91.5
+1.6
Nurse’s informative regarding treatments
93.0
87.6
+5.4
Consistency of info from NICU staff
89.6
85.2
+4.4
Nurse’s concern for privacy
93.3
90.0
+3.3
Baby’s discomfort controlled
91.3
90.3
+1.0
Courtesy of person who took child’s blood
92.7
87.9
+4.8
Staff makes you feel welcome
95.1
91.4
+3.7
Concern comfort when blood drawn
93.6
87.1
+6.5
Staff meets emotional needs
92.5
88.6
+3.9
Informed about delays
80.2
76.6
+3.6
Staff sensitivity regarding stress
90.7
88.6
+2.1
Staff sensitivity to fears/concerns
88.0
83.6
+4.4
Staff worked together to care
94.4
91.9
+2.5
How well pain was controlled
86.4
84.3
+1.9
Rating: care given to baby
95.5
94.0
+1.5
Information regarding home care
89.7
87.6
+2.1
Rating: care given to family
94.3
90.5
+3.8
Overall rating of care
89.2
86.9
+2.3
Likelihood of recommending to others
95.5
93.4
+2.1
Likelihood of recommending
91.5
87.6
+3.9
Outpatient Oncology- John Theurer
Cancer Center Overall Mean
94.4
91.8
+2.6
emergency department
OVERALL MEAN
85.3
84.4
+0.9
Expect what to expect during chemo
94.0
90.7
+3.3
Nurse’s courtesy
89.7
88.6
+1.1
Chemo staff concern for comfort
96.0
93.8
+2.2
Nurse took time to listen
88.1
88.1
+1.0
Chemo staff courtesy
96.5
94.9
+1.6
Nurse’s attention to your needs
86.8
85.9
+0.9
Explain manage chemo side effects
93.3
90.8
+2.5
Nurse’s informative regarding treatments
86.2
83.4
+2.8
Emotional needs addressed
92.0
89.0
+3.0
Courtesy of person who took blood
88.2
87.5
+0.7
Kept family informed as what to expect
91.7
89.3
+2.4
Concern blood draw discomfort
87.1
86.5
+0.6
How well your pain was controlled
93.2
89.9
+3.3
Courtesy shown family/friends
87.2
86.6
+0.6
Concern for privacy
94.4
91.8
+2.6
Adequacy of info to family/friends
85.1
84.4
+0.7
Home care instructions
93.7
90.2
+3.5
Informed about delays
74.9
72.8
+2.1
Care coordinated among Doctors/caregivers
94.2
92.1
+1.9
How well pain was controlled
79.6
77.8
+1.8
Care given at this facility
96.4
94.0
+2.4
Likelihood of recommending services
97.1
94.7
+2.4
Outpatient SERVICES OVERALL MEAN
95.3
94.6
+0.7
Friendliness of staff
97.1
96.3
+0.8
Explanations given by staff
95.7
94.5
+1.2
Skill of techs/therapists/nurses
96.6
95.7
+0.9
Staff concern for comfort
95.8
94.9
+0.9
Staff’s concern/question worries
95.7
94.4
+1.3
Likelihood of recommending
95.4
94.9
+0.5
We are a team.
“Excellence is a better teacher than
mediocrity. The lessons of the ordinary
are everywhere. Truly profound and
original insights are to be found only in
studying the exemplary.”
Warren G. Bennis
Leading.
Collaborating.
Partnering.
Inspiring.
We continue to prove
that out of many, we
are one organization.