Turning the page - CCTV User Group

OFFICIAL PUBLICATION OF THE C CTV USER GROUP
Summer 2006
www.cctvusergroup.com
Turning
the page
An exclusive look inside
British Library security
Strategy, commitment
key to Chester success
Community Safety Partnerships and
a forward looking CCTV team create
positive spirit in this historic city
Blazing a trail for IP
security in Enfield
The London Borough of Enfield is
getting known for its forward looking
approach to security technology
Also in this issue
• CCTV in Northern Ireland • How
Wycombe gained ISO 9001 certification
• Inside the Highways Agency • The
national strategy for CCTV • And more…
Table of Contents
CCTVImage
Editor-in-Chief: Peter Fry
CCTV User Group
Tel. +44(0)1992-442840
Fax +44(0)1992-471053
[email protected]
To join the CCTV User Group, please
see the membership application form
inside the magazine.
Editor: Tom Reeve
Tel. +44(0)20-8255 5007
Fax +44(0)20-8255 5003
[email protected]
Please fax or email press releases and
articles to the editor or mail them to:
CCTV Image, PO Box 795A,
Surbiton, KT5 8YB United Kingdom
Commercial Director: Peter Mawson
Tel. +44(0)1543-250456
Fax +44(0)1543-415044
Mob. +44(0)7841-693979
[email protected]
For a copy of our media pack, please
contact the Commercial Director.
For advertising enquiries, contact:
The Marketing People
Tel. +44(0)1543-421833
[email protected]
Administrative office:
CCTV Image Magazine
Bournes Farm
Binfield Heath
RG9 4JT
CCTV Image is published six times a
year on behalf of the CCTV User Group
by CCTV Media Ltd. It is sent free of
charge to members of the CCTV User
Group. For circulation details, please
contact the Commercial Director.
Subscriptions: If you don’t receive
a regular copy of CCTV Image, you
can subscribe by sending a cheque
made payable to “CCTV Image” to the
administrative office listed above.
Annual subscription rates:
UK – £25
Europe – £35
Rest of world – £45
The CCTV User Group does not endorse
any product or service advertised or
mentioned in this publication. While
every effort is made to ensure the
accuracy of the content, neither the
CCTV User Group nor CCTV Media Ltd
can be held liable for mis-statements or
inaccuracies contained herein.
Summer 2006
No. 16
Welcome & News
by Peter Fry . . . . . . . . . . . . . . . . . . . 5
Rooms with a View
British Library . . . . . . . . . . . . . . . . . 9
CCTV in Northern Ireland . . . . . . 14
9 The British Library: We take an
exclusive look inside one of the
largest repositories of printed
documents in the world.
Chester . . . . . . . . . . . . . . . . . . . . . . 19
Wycombe: ISO9001 . . . . . . . . . . . . 22
The Highways Agency. . . . . . . . . . 26
Enfield Public Safety Centre . . . . . 30
Features
The National CCTV strategy. . . . . 32
14 CCTV User Group director
Peter Fry tours ten CCTV systems
as part of an assessment of video
surveillance in Northern Ireland.
Digital drawbacks . . . . . . . . . . . . . 36
Prof. Martin Gill . . . . . . . . . . . . . . 44
Technology
Talking Shop . . . . . . . . . . . . . . . . . 40
Industry News . . . . . . . . . . . . . . . . 43
CUG Membership form . . . . . . . . . 45
19 Strategy and commitment in
Chester: We talk to CCTV manager
Peter Johnson about building
partnerships and community
Directory of member
companies . . . . . . . . . . . . . . . . . . . 46
32 National strategy for CCTV: A
decade after the massive boom in
CCTV systems in the UK, is it time
for a comprehensive plan?
© 2006 CCTV Media Ltd/CCTV
User Group. Printed by the Magazine
Printing Company.
This issue sponsored by:
| CCTVImage
Summer 2006
3
1MVHJOUPUIFGVUVSFPG$$57
#PTDI%JOJPO*1$BNFSBT
*OUSPEVDJOH#PTDI%JOJPO*1 5IF POMZ *1DPOOFDUJWJUZ DBNFSBXJUI%JOJPOJNBHFRVBMJUZ
BOEQFSGPSNBODF
%JOJPODBNFSBTDPOTJTUFOUMZXJOBXBSETGPSUIFJSPVUTUBOEJOHQJDUVSFRVBMJUZBOETUZMJTI
VMUSBDPNQBDU IPVTJOH /PX %JOJPO *1 MFUT ZPV QMVH JO BOZXIFSF UIFSF´T BO &UIFSOFU
DPOOFDUJPO¯JO1P&OFUXPSLTZPVEPOPUFWFOOFFEBTFQBSBUFQPXFSTPVSDF¯BOETUBSU
TUSFBNJOH%7%RVBMJUZEJHJUBMBOEBOBMPHJNBHFTUPBOZMPDBUJPOPOZPVSOFUXPSL%JOJPO*1
VTFTMPXCJUSBUF.1&(UIBUNBLFTFGÜDJFOUVTFPGOFUXPSLCBOEXJEUI"OE%JOJPO*1
DBO JOUFHSBUF JOUP ZPVS FYJTUJOH TFDVSJUZ TZTUFN XJUI OP OFFE GPS BEEJUJPOBM
JOGSBTUSVDUVSF 4FF %JOJPO *1 BOE UIF XPSME´T NPTU DPNQMFUF SBOHF PG $$57 TPMVUJPOT
BUXXXCPTDITFDVSJUZDPN
CCTVImage
| Welcome and News
Welcome and News
Peter Fry,
Director,
CCTV User
Group
ONE OF my regular tasks these days
is the weekly look
at the SIA website
to see exactly how
badly, from their
own figures, the SIA is progressing with the
licensing of Public Space CCTV Surveillance
Operators. This time I was prompted by several
of my members telling me of proposed inspections of their systems on the 7th July. When
informed of the intended visit they had spoken
at length to the SIA Compliance Officer detailing all their woes about waiting for the SIA to
process their applications (some submitted way
before Christmas) but still not having received a
license, and asking what action the SIA would
take. Apparently in all cases the compliance
officer was reasonable and understanding and
when asked what action the SIA would take for
unlicensed operators we understand said a warning letter would be issued but no further action
taken on it.. So what is the current situation out
of what I believe is a potential 30-40,000 operators I believe might require PSS CCTV license?
And deeper in the website we see the
SIA explain this as the fault of the industry.
“Licensing for Security Guards (other than Door
Supervisors) came into effect on 20 March 2006
U SER G ROUP
UPDATE
Public Space Surveillance CCTV (correct at time of going to press)
Number of qualified people
7,316
Applications on system
4,121
Licences granted
1,019
Licences refused
6
- a date chosen after widespread consultation
with the private security industry. We made
sure that the necessary systems were in place;
however, the smooth implementation of licensing required the co-operation of the industry
itself. We were assured by the industry that it
would play its part and would work with us to
phase in licensing over the period April 2005
- March 2006.
The private security industry committed to
submitting an agreed number of applications
every month, starting from April 2005. Some
security companies rose to the challenge; the
majority did not. Industry suppliers are now
significantly behind target in their submission
of licence applications and are sending in a huge
number all at once. We are doing everything
possible to process this influx in a timely manner; however, the build-up has inevitably lead
to an accumulation of applications waiting to
be processed and a lengthening of processing
times.”
What they totally ignore is that until September
Administration changes and modifications to the website
IN THE LAST ISSUE I INTRODUCED you to Ms Jean Chappell
who is now helping me in the management and administration
of the User Group, and many have also met her at the last conference. But today our staff increased by one more. Laurence
Moineau is joining us part time to replace Roz who used to help
with the admin when we were based in Farnborough.
I deeply appreciate how patient many members have been with
some delays and errors in the admin of the group in the past few
months but with this new support I am confident we can not only
get back to our previous levels of service but will be bringing
in new approaches and procedures to improve still further our
service to our members.
In the last issue I also mentioned a membership survey we
had undertaken and thought you might be interested in the
responses.
For me, all the results are extremely encouraging and the
additional comments on the responses made it abundantly clear
how much members valued the group. I must admit I was surprised the website scored so highly as frankly I feel it is a bit
tired looking and not particularly user friendly, something which
has been on my ‘to do list’ for a long while, but other priorities
have always got in the way. But with the additional resources
and skills Jean and Laurence bring, this will be a priority. In the
This issue sponsored by:
2005 there was no training course that had
QCA approval and without an approved training
course how could anyone apply for a licence? To
then expect 30-40,000 individuals get the training, await in many cases months for the certificate or at least the certificate number, apply for
the license, await CRB checks and then on top
the massive length of time it is taking the SIA
to process the application is appalling. It is not
surprising so few licences have been issued but
the fault is totally down to the SIA and this kind
of enforcement is totally inappropriate, having
been warned so many times that the 20th March
was totally untenable and that systems would
have to shut down, as many have done.
So the current enforcement action has to be
seen in the context that amongst all their failures
they want to be able to shout their successes of
the enforcement action they are undertaking as
they have done with other enforcement statistics
on their website. It is more a case of trying to
give the impression of efficiency whilst blaming
others for their failings.
CCTV USER GROUP - MEMBERS SURVEY
PERCEIVED VALUE FOR MONEY %
CCTV USER GROUP - MEMBERS SURVEY
Would a 10-20%increase in fees be
100
60
50
40
30
20
10
0
80
60
40
20
0
Excellent
Good
Fair
Essential
Poor
Acceptable
Unacceptable
CCTV USER GROUP - MEMBERS SURVEY
Opinions on the Website %
CCTV USER GROUP - MEMBERS SURVEY
CCTV Im age - Opinions %
60
80
40
60
40
20
20
0
0
Excellent
Good
Fair
Poor
Excellent
Good
Fair
Poor
past few weeks we have updated, redesigned and replaced all our
stationery. We are now looking at all our promotional activities
and updating and re-designing them.
We are talking to Hugh Barker of i-Comply about further
improvements to the KPI website and are considering many
other initiatives which will further improve the value for money
members get from us.
But we would welcome all your views on what additional services you would like us to provide so please let us know.
Summer 2006
5
Welcome and News
| CCTVImage
“Looking Backwards –
Marching Forwards”
10th Anniversary Members’ Conference, Bristol, 2-4 October 2006
Confirmed speakers include
Jonathan Bamford – The Information Commissioner’s Code of Practice Review
Garry Parkins – The Home Office National Strategy for CCTV
Lord Colville of Culross – The Office of the Surveillance Commissioner – RIPA
Dr Craig Donald - Behavioral Recognition Case studies
Prof Martin Gill – Perpetuity Research and Consultancy international
Speakers Invited but to be Confirmed
Home Office Minister to open the conference
Graeme Gerrard – Deputy Chief Constable Cheshire – ACPO CCTV Group
BT Research and Development - Foreseeing the Future!
John Pond – The birth of the CCTV User Group
Conference Fees
(Please note attendance is limited to members of the Group)
Delegate including all meals and accommodation for 2 nights - £360 plus VAT
Exhibitor including stand space and all meals and accommodation 2 nights –
£500 + VAT
FOR A BOOKING FORM PLEASE CONTACT
[email protected] OR PHONE 01992 442840
D IRECTORY
OF
C OMPANIES
The fastest growing directory in the industry—Tel. 01543-250456
LOCATED IN THE BACK of this magazine is an
NÊ
invaluable guide to CCTV User Group member companies
ˆÀiV̜ÀÞʜvʓi“LiÀÊVœ“«>˜ˆiÃ
and the extensive range of CCTV services and products
which they have to offer.
• The Directory of Member Companies includes basic
contact details for all members of the User Group, with
more than 30% of companies so far opting to provide more
details of their company with an enhanced entry.
• Costing less than £75 per issue, an enhanced entry
is great value for money. This month an additional six
companies have signed up for enhanced entries, bringing
the total to 50 listings. Can you afford to be left out?
Ê
8dbeVc^Zha^hiZYVgZbZbWZghd[i]Z88IKJhZg<gdje#BZbWZgh]^e^cY^XViZhVXdbeVcnhjWhXg^WZhid
i]Z^YZVahd[i]Z88IKJhZg<gdje!VcYVgZXdbb^iiZYidje]daY^c\i]Z]^\]ZhihiVcYVgYh#
6Xi^kZ88IKHZXjg^inAiY
IZa#%&+)'"'-++';Vm%&+)'"'-++-'
LZW/lll#VXi^kZ"XXik#Xd#j`
:bV^a/Zcfj^g^Zh5VXi^kZ"XXik#Xd#j`
6Xi^kZ88IKHZXjg^inAiYVgZV
XdbeVcni]ViVgZjc^fjZidi]Z88IKhZXidgVhdcZd[i]Zdcan88IK^chiVaaVi^dc
bV^ciZcVcXZXdbeVc^Zhi]ViiV`ZVegd_ZXi[gdb^ih8dcXZei^dcid^ih8dbeaZi^dc
l^i]^ihYZY^XViZY88IKZc\^cZZghVcY^c"]djhZX^k^aYZeVgibZci#HdiV`Zi]Z
ldgg^ZhVlVnVcYaZijhejindjgb^cYVigZhi#
8dbejiZg^hZY9^\^iVa
HZXjg^inHnhiZbhAiY
IZa# ))%&))(")%*%*'
;Vm ))%&))(")%*%+&
LZW/lll#XYhhnhiZbh#Xd#j`
:bV^a/h^bdc5XYhhnhiZbh#Xd#j`
89HHnhiZbhYZh^\ch!hjeea^Zh!^chiVaahVcYbV^ciV^ch]^\]fjVa^inVcVad\jZ
VcYY^\^iVa88IKhnhiZbh^cXajY^c\k^YZdigVchb^hh^dcVcYY^\^iVagZXdgY^c\
[dgi]Zeg^kViZhZXidgVcYadXVaVji]dg^inidlcVcYX^inXZcigZhX]ZbZh#
8dbejiZgCZildg`AiY
IZa# ))%&)-(")-%%-;Vm ))%&)-(")-..,,
LZW/lll#Xcaj`#Xdb
:bV^a/hVaZh5Xcaj`#Xdb
6ae]V:HHAiY
IZa#%&.&"',(''((
;Vm%&.&"'*+*%%.
:"bV^a/^c[d5Vae]VZhh#Xd#j`
LZW/lll#Vae]VZhh#Xd#j`
6ae]V:HHegdk^YZheZX^Va^hiijgc`ZnEgd_ZXiBVcV\ZbZcihZgk^XZhidejWa^X
VcYeg^kViZhZXidgXa^Zcihdc88IKVcYgZaViZYegd_ZXih[gdbegd_ZXiXdcXZei
i]gdj\]id]VcYdkZg#
8CA^hVc^ccdkVi^kZVcYZmeZg^ZcXZYY^\^iVahZXjg^inhdaji^dchegdk^YZgVcY
hnhiZbh^ciZ\gVidg!^ciZ\gVi^c\>E"WVhZYhdaji^dch[dg88IK!6XXZhh8dcigdaVcY
>cigjYZg9ZiZXi^dc^chZXjg^inVeea^XVi^dchVhlZaaVhXjhidb"Wj^aihnhiZbh#8CA
]Vhldci]ZÈ7ZhiHd[ilVgZÉVcYÈ>ccdkVi^dcÉVlVgYhVii]Z>EHZXjg^in6lVgYh#
8899Zh^\c:g\dcdb^XhAiY
IZa#%'%",*.('-)*
;Vm%'%",*.('.%.
:bV^a/eVja#igVjW5XXY#dg\#j`
LZW/lll#XXY#dg\#j`
8g^iZX8dchjaiaiY
IZa#%&,%+"+'**,,
;Vm%&,%+"+'**..
LZW/lll#Xg^iZXXdchjai#Xdb
:bV^a/^c[d5Xg^iZXXdchjai#Xdb
889heZX^Va^hZh^c]jbVceZg[dgbVcXZVcYjhVW^a^in[dghZXjg^inhnhiZbh#
I]Z8dbeVcn]VhWZZcegdk^Y^c\ZmeZgi^hZidJ@<dkZgcbZci9ZeVgibZcih!
^cYjhignVcYi]ZigVchedgiVi^dchZXidgdcdei^b^h^c\88IKhnhiZbhh^cXZi]Z
ZVgan&.-%Éh#8a^Zcih]VkZ^cXajYZY=BEg^hdcHZgk^XZ!=^\]lVnh6\ZcXnVcY
bV_dggV^alVnhiV`Z]daYZgh#
>cYZeZcYZciHZXjg^in8dchjaiVcih
™9Zh^\cVcYheZX^ÒXVi^dc
™EZg[dgbVcXZWZcX]bVg`^c\
™I]gZViVcYg^h`VcVanh^h
FjVa^ÒZYZaZXigdc^XZc\^cZZgh(*nZVghZmeZg^ZcXZegdk^Y^c\^cYZeZcYZci
VYk^XZdcVl^YZgVc\Zd[Y^hX^ea^cZh088IK!6XXZhh8dcigda!EgdYjXi
:kVajVi^dc!>ciZ\gVi^dc!IgVchb^hh^dc!HdjcYHnhiZbh!BZY^Vi^dc!
EZg[dgbVcXZ"WVhZYXdcigVXih!Egd_ZXiBVcV\ZbZci#>c'%%'lZXZaZWgViZY
&%nZVghVh^cYZeZcYZciXdchjaiVcih#
LZegdk^YZHZXjg^in>cYjhign6ji]dg^ina^XZcXZidegVXi^XZigV^c^c\[dg88IK
deZgVidghVcYhZXjg^in\jVgYheajhdi]ZgVXXgZY^iZYXdjghZh#K^h^idjg
lZWh^iZdgXVaajh[dgYZiV^ah#
8^inHncXAiY
IZa/%&,%,"',*&+.
;Vm/%&,%,"',(-,+
:"bV^a/^c[d5X^inhncX#Xd#j`
LZW/lll#X^inhncX#Xd#j`
9ZY^XViZYB^XgdhAiY
IZa#%&+&",',('%%
LZW/lll#YZY^XViZYb^Xgdh#Xdb
;Vm#%&+&",',((%%
:bV^a/XjhidbZghZgk^XZh5YZY^XViZYb^Xgdh#Xdb
:hiVWa^h]ZY[dg'%nZVgh!9ZY^XViZYB^Xgdh^hVc^ciZgcVi^dcVabVg`ZiaZVYZg
^ci]ZÒZaYd[heZX^Va^hi88IKXdcigdaZfj^ebZci#I]ZXdbeVcn^hgZcdlcZY
[dgi]ZYZh^\cVcYbVcj[VXijgZd[gdWjhi!YZY^XViZY!bjai^eaZm]VgYlVgZ
YZh^\cZYidbZZii]ZYZbVcYhd[Xdci^cjdjh')"]djghZXjg^inhjgkZ^aaVcXZ#
8^inHncXVgZi]ZaZVY^c\J@VcY>ciZgcVi^dcVaegdk^YZgd[6jidbVi^XCjbWZg
EaViZGZXd\c^i^dc#6eea^XVi^dch^cXajYZAVl:c[dgXZbZci!6ci^"iZggdg^hb!
=dbZaVcYHZXjg^in!=^\]HZXjg^inH^iZh!EVg`^c\VcYIgV[ÒXHnhiZbh#
EgdYjXih^cXajYZi]ZGdVYGjccZgGVe^YYZeadnbZcihnhiZb!i]Z7aVX`W^gY
gdWjhiXdbeVXidjihiVi^dcVcYi]ZLVhe&'k^ciZaa^\Zci6CEGXVbZgV#
8d\cZi^mA^b^iZY
IZa# ))%-,%,"))'..)
;Vm ))%-,%,"))'..*
:bV^a/^c[d5Xd\cZi^m#Xd#j`
LZW/lll#Xd\cZi^m#Xd#j`
6]VcYh"dciZX]c^XVaXdchjaiVcXnheZX^Va^h^c\^cigV[ÒX
Zc[dgXZbZciVcYXdbbjc^inhV[ZinhnhiZbh#8d\cZi^md[[ZghV]da^hi^XVeegdVX]
^cXajY^c\^c^i^VaVhhZhhbZci!hnhiZbYZh^\cVcYheZX^ÒXVi^dc!egdXjgZbZci
:J!Eg^cXZ'egd_ZXibVcV\ZbZci^cXajY^c\Wjh^cZhhegdXZhhbVcV\ZbZci!
XdcigVXiVYb^c^higVi^dcVcYbVcV\ZYbV^ciZcVcXZ#6Xi^kZ^ci]Z88IKJhZg
<gdje!8d\cZi^mVgZ^c[dgbZYd[i]ZaViZhiYZkZadebZcihVcY]VkZVc^c"YZei]
jcYZghiVcY^c\d[aZ\^haVi^dc#
4HISªISSUEªSPONSOREDªBY
Summer 2006
6
9ZglZciHnhiZbh
IZa#%&+,%",(%&-,
;Vm%&+,%",(%&-:bV^a/hVaZh5YZglZciXXik#Xdb
LZW/lll#YZglZciXXik#Xdb
9ZglZci^hVc^cYjhignaZVYZg^ci]ZÒZaYd[
>c[gV"GZY^aajb^cVi^dc[dg88IK#9ZglZcibVcj[VXijgZhadc\"a^[Z]Vad\Zc
VcYhda^Y"hiViZA:9>G^aajb^cVidgh[dg^ciZgcVaVcYZmiZgcVa!adc\gVc\ZVcY
h]dgigVc\ZVeea^XVi^dch#9ZglZci]VhYgVlcjedc^ihZmeZgi^hZ^c>c[gV"GZY
idYZh^\cG:<ž!VYkVcXZYcjbWZgeaViZXVeijgZjc^ihl]^X]XVeijgZkZ]^XaZ
cjbWZgeaViZhYjg^c\i]ZYVnVcY^cidiVaYVg`cZhhVic^\]i#
/6“>}i
<adWVaBH8HZXjg^in
IZa# ))%&&,".('((.)
:bV^a/9ZgZ`b5\^\h#j`#cZi
;Vm ))%&&,".('&&*.
LZW/lll#\^\h#j`#cZi
>cYZeZcYZci!bjai^"Y^hX^ea^cZYhZXjg^inVcY88IKXdchjaiVcih
YZa^kZg^c\WZhikVajZhdaji^dch#;gdbXdcYjXi^c\eZg[dgbVcXZVjY^ih
d[Xdhi$WZcZÒid[Zm^hi^c\hnhiZbhdgXdhiZY[ZVh^W^a^inhijY^Zhd[
ediZci^VahX]ZbZh!i]gdj\]idi]ZZmeZgi^hZ^ci]ZYZh^\c!heZX^ÒXVi^dc
VcYegd_ZXibVcV\ZbZcid[88IK!VXXZhhXdcigda!igVchb^hh^dcVcY
i]ZhZVbaZhh^ciZ\gVi^dcd[hjX]hnhiZbh^cVaaZck^gdcbZcih#
=^\]BVhiK^YZdAiY
IZa# ))%&')("(,%)))
;Vm ))%&')("(,%***
LZW/lll#]^\]bVhik^YZd#Xdb
:bV^a/^c[d5]^\]bVhik^YZd#Xdb
:HH6HZXjg^in<gdje
IZa# ))%&,*'"-)-%.)
;Vm ))%&,*'"-)%,-%
LZW/lll#ZhhV#Xd#j`
:bV^a/Zcfj^g^Zh5ZhhV#Xd#j`
:HH6^hWdi]Ve^dcZZgVcYVaZVYZg^c88IKhZXjg^iniZX]cdad\n#
:HH6]VhWZZcVii]Z[dgZ[gdcid[i]Z88IKhZXjg^in^cYjhignh^cXZ
^ih^cXZei^dcdkZg&-nZVghV\d#7nWj^aY^c\dci]Z88IKiZX]c^fjZh
YZkZadeZY^cdi]Zg^cYjhig^Zh!lZ]VkZWZZcVWaZid\V^cVY^hi^cXi
iZX]c^XVaVYkVciV\Zi]Vi]VhZcVWaZYjhid\gdl^cidi]Zbdhi
^ccdkVi^kZdg\Vc^hVi^dc^ci]ZÒZaYidYVn#
Jh^c\AVcYGdkZghZfj^eZYl^i]&%bdg&*bbVhih!lZXVceaVXZdjgXVbZgV
VabdhiVcnl]ZgZ#L]ZgZkZg^c:jgdeZndjcZZYVk^YZdhjgkZn!Vh`jhid
fjdiZ#
^"8dbean
IZa# ))%&&("'(&&&%%
;Vm ))%&&("'(&&,.+
LZW/lll#^"Xdbean#Xd#j`
:bV^a/^c[d5^"Xdbean#Xd#j`
;VhiK^YZdHZXjg^in6<
J@Y^hig^WjidgH^\bV<gdje
IZa#%-,%%"*)%*(%
;Vm%-,%%"*)%*(&
LZW/lll#[Vhi"hZXjg^in#Xdb
:bV^a/hVaZh5h^\bV\gdje#dg\
;VhiK^YZdHZXjg^inYZkZadehegdYjXih[dgY^\^iVagZXdgY^c\!igVchb^hh^dcVcY
egdXZhh^c\d[VjY^d$k^YZdh^\cVahjh^c\hiVcYVgY^hZYXdbegZhh^dcVa\dg^i]bh#I]^h
^cXajYZhcZildg`XdbeVi^WaZVjY^d$k^YZdZcXdYZgh!YZXdYZgh!XdYZghVcY9KGh#
™>cYZeZcYZciVjY^ih
™EgdXZYjgZegdYjXi^dc
™;ZVh^W^a^inhijY^Zh
9ViV8db>ciZgVXi^kZAiY
IZa#%&('*"(*.***
;Vm%&('*"(*.(((
LZW/lll#YViVXdb^ciZgVXi^kZ#Xd#j`
:bV^a/^c[d5YViVXdb^ciZgVXi^kZ#Xd#j`
8B<8dchjaiVcXn
HeZX^Va^hiHZXjg^in8dchjaiVcXn
IZa# ))%'(".''*.-&:"bV^a/Xb\#XdchjaiVcXn5WiXdccZXi#Xdb
ˆÀiV̜ÀÞÊ
:aZXigdhdc^X
IZa#%&(''"''''&&
;Vm%&(''"'-''&*
:bV^a/^c[dgbVi^dc5ZaZXigdhdc^X"j`#Xdb
LZW/lll#ZaZXigdhdc^X#Xdb
:aZXigdhdc^XheZX^Va^hZh^caVg\ZhXgZZcY^heaVnhnhiZbh!egdk^Y^c\XdbeaZiZ
hdaji^dch[gdbYZh^\cXdcXZeihiddc"h^iZhjeedgi#6hlZaaVhd[[Zg^c\V
WgdVYgVc\Zd[Y^heaVniZX]cdad\n!lZYZkZadeVYkVcXZY^bV\ZegdXZhh^c\
egdYjXihVaadl^c\]jcYgZYhd[88IK^bV\ZhidWZXdbW^cZYl^i]bdc^idg^c\
Veea^XVi^dchdcVY^heaVnlVaa#8Vaai]Z8dcigdaGddbIZVbdgk^h^idjglZWh^iZ#
I]ZXdbeaZiZ88IKXdcigdagddbbVcV\ZbZcihnhiZbd[[Zg^c\^cX^YZci
gZedgi^c\!bVee^c\!deZgVidgZ[[ZXi^kZcZhh!YV^anad\h!iVeZbVcV\ZbZci!
9ViVEgdiZXi^dc6Xi&..-Xdbea^Vcil^i]VjY^iigV^a#
?K8Egd[Zhh^dcVa:jgdeZAiY
IZa# ))%'%"--.++%%%
;Vm ))%'%"--.++%+%
:bV^a/XXikhVaZh5_kXegd#Xd#j`
LZW/lll#_kXegdZjgdeZ#Xdb
;^ghih^\]iK^h^dcAiY
IZa#%&'*'",-%%%%
;Vm%&'*'",-%%%&
LZW/lll#[^ghih^\]ik^h^dc#Xd#j`
:bV^a/hVaZh5[^ghih^\]ik^h^dc#Xd#j`
?K8^hVbVg`ZiaZVYZgd[]^\]fjVa^in>EcZildg`XVbZgVh!VcVad\jZ
XVbZgVh!9KGhVcYK8Gh!]^\]gZhdaji^dcÓVihXgZZcA89VcYhiVcYVgY
bdc^idghVcYY^heaVnhXgZZch#?K8XVcegdk^YZVXdbeaZiZhnhiZbhdaji^dc
[dgVkVg^Zind[hZXjg^inVcYhjgkZ^aaVcXZVeea^XVi^dch#
I]ZJ@ÉhaVg\Zhi^cYZeZcYZcihjeea^Zgd[k^h^dcVcY]^\]"gZhdaji^dc
XdbedcZcihVcYhnhiZbh[gdbi]ZldgaYÉhaZVY^c\hjeea^Zgh^cXajY^c\/
XVbZgVh!^aajb^cVi^dc![gVbZ\gVWWZgh!aZchZh!VcYhd[ilVgZ#
BVgX]CZildg`h
IZa#%&'.&")(+%',
:bV^a/^c[d5bVgX]cZildg`h#Xdb
LZW/lll#bVgX]cZildg`h#Xdb
BVgX]CZildg`hž^hVaZVY^c\egdk^YZgd[^ccdkVi^kZ>E"WVhZYk^YZdVeea^XVi^dch
[dghZXjg^inhjgkZ^aaVcXZVcYbdc^idg^c\#Djghd[ilVgZVcY]VgYlVgZhdaji^dch
VaadlWjh^cZhhZhid^cXgZVhZdeZgVi^dcVaZ[ÒX^ZcX^ZhVcYVYYgZhhg^h`VcYVhhZi
bVcV\ZbZcil^i]Vc^ciZ\gViZYhZid[k^YZd"WVhZY^ciZaa^\ZcXZiddahi]Vihjeedgi
Zc]VcXZYYZX^h^dc"bV`^c\#I]Z>HD.%%&/'%%%XZgi^ÒZYXdbeVcnhZgkZhi]ZcZZYhd[
aZVY^c\WVc`h!gZiV^adg\Vc^oVi^dchVcYigVchedgiVi^dcVji]dg^i^ZhVgdjcYi]ZldgaY#
;dglVgYK^h^dc
IZa# ))%-,%"%&&(&(&
;Vm ))%-,%"%&&(&('
LZW/lll#[kXXik#Xd#j`
:bV^a/hVaZh5[kXXik#Xd#j`
;dglVgYK^h^dc88IKAiYYZh^\cVcYbVcj[VXijgZi]ZgZkdaji^dcVgnB^X&"(%%
88IKXVbZgV!Vahd`cdlcVhBZiVaB^X`Zn!d[l]^X]dkZg'%%%]VkZWZZc
hdaY^ci]ZeVhi[djgnZVgh#
BZi]Vb6k^Vi^dc9Zh^\cAiY
IZa# ))%&)'%"*+*+&;Vm ))%&)'%"*+*+':bV^a/HijVgib_g5Vda#Xdb
LZW/lll#bVYXXik#Xdb
<ZcZh^hJ@AiY
IZa# ))%&*+*"+((,*,
;Vm ))%&*+*"+((+(.
:bV^a/hVaZh5\j`#Xd#j`
LZW/lll#\j`#Xd#j`
I]ZB69gVc\Zd[eVci^aiVcYeVcdcan]ZVYh!XVbZgV]djh^c\hVcYVXXZhhdg^Zh
^hi]ZegdYjXid[dkZg(%nZVghXdci^cjdjhYZkZadebZciVcYhZihcZlhiVcYVgYh^c
fjVa^inVcYgZa^VW^a^in#B69egdYjXih[ZVijgZ^c]^\]lVnhVcYigV[ÒXbVcV\ZbZci!
idlcVcYX^inXZcigZ!eda^XZVcYeg^hdchX]ZbZhi]gdj\]djii]ZJ@VcYldgaYl^YZ#
AZVY^c\88IK$6CEG^ciZ\gVidghVcYYZkZadeZghd[I^Whahd[ilVgZ[dgXg^bZ
gZYjXi^dc!VXXZhhXdcigdaVcYigV[ÒXbVcV\ZbZci^hhjZhhjX]VhWjhaVcZ
Zc[dgXZbZci#9ZkZadeZghVcYegdk^YZghd[C66H"Xdbea^VcicZildg`ZYYViV
]VcYa^c\VcY^bV\ZhidgV\Z#
!UTUMNª
!UTUMNª
x£
xÓ
This issue sponsored by:
4HISªISSUEªSPONSOREDªBY
Advancing Technology.
Delivering CCTV Solutions.
TRANSPORT
EDUCATION
HEALTH CARE
RETAIL
Over the last two decades Dedicated Micros have delivered a wealth of innovation and
experience to the Security Industry worldwide. NetVu Connected is the mark of
excellence in networked CCTV, offering unparalleled scalability in a simple easy to use
format.
At the heart of every Dedicated Micros networked CCTV product lies the
innovative NetVu Connected software technology, allowing you to link into real
business benefits of guaranteed compatibility and reduced installation and
commissioning time. Images distributed from any NetVu Connected product can be viewed
seamlessly on any NetVu Connected display device.
NetVu Connected links the world’s most successful security businesses, across a diverse
range of applications, in the air, on the ground or on the move.
For further information on Dedicated Micros and our range of products, please contact our national sales team:
Tel: 0845 600 9500 • E-mail: [email protected] • www.dedicatedmicros.com
Seeing the world through your eyes.
/6ʓ>}iʈÃÊyʜÕÀˆÃ…ˆ˜}tÊ
-«>ܘˆ˜}ʘiÜÊ}ÀœÜ̅Ê܈Ê“i>˜Ê>ÊÜi>Ì…ÊœvÊ
œ««œÀÌ՘ˆÌˆiÃÊ>˜`ÊiÝ«>˜`i`ʏiÛiÃʜvÊÃiÀۈViÊ܈̅ˆ˜Ê
œÕÀÊ>`ÛiÀ̈Ș}ÊÃÕ««œÀÌÊ`i«>À̓i˜Ì°
7œÀŽˆ˜}Ê >œ˜}È`iÊ ÕÃÊ >˜`Ê LÀˆ˜}ˆ˜}Ê ÜˆÌ…Ê Ì…i“Ê Þi>ÀÃÊ œvÊ “>ÀŽï˜}Ê >˜`Ê >`ÛiÀ̈Ș}Ê …ˆÃ̜ÀÞ]ÊÊ
̅iÊ “>ÀŽï˜}Ê «iœ«iÊ >ÀiÊ iÝ«iÀ̏ÞÊ iµÕˆ««i`Ê ÌœÊ wÊi`Ê >Ê œvÊ ÞœÕÀÊ “i`ˆ>Ê ÀiµÕiÃÌÃÊ >˜`Ê
LœœŽˆ˜}ð
ÃÊiÛiÀ]ʜÕÀÊLœœŽÊ܈Ê“>ˆ˜Ì>ˆ˜ÊˆÌÃÊÃÕ«iÀˆœÀʏiÛiÃʜvʈ˜`ÕÃÌÀއi>`ˆ˜}Ê>˜`ÊÀiiÛ>˜ÌÊi`ˆÌœÀˆ>Ê
Vœ˜Ìi˜Ì]Ê܅ˆiÊ«ÀœÛˆ`ˆ˜}ÊޜÕÀÊ>`ÛiÀÌÊ՘«>À>ii`ÊÀi>V…Ê>˜`ÊÀi>`iÀň«Ê܈̅ˆ˜Ê̅iʈ˜`ÕÃÌÀÞ°ÊÊ
˜ÊÀi뜘ÃiÊ̜ÊޜÕÀʘii`Ã]ʜÕÀÊÃiÀۈViÊ̜ÊޜÕʅ>ÃÊLii˜Êi˜…>˜Vi`°Ê
1«`>ÌiÊޜÕÀÊ>`ÛiÀ̈Ș}]ÊÃÌ>ÀÌÊ>ÊV>“«>ˆ}˜
>ÊÕÃʘœÜ
i]ZbVg`Zi^c\eZdeaZXVcWZgZVX]ZYdc%&*)()'&-((
dgbVg`Zi^c\
XXik^bV\Z#Xdb
j^[bVg`Zi^c\eZdeaZ
CCTVImage
| Rooms with a View
Inside the readers’ realm
From Shakespeare first folios to lyrics scribbled by the Beatles, the British Library security is protecting
some of the most important collections of documents in the world. Security systems manager Mike
Batchelor tells Nigel Blackman about plans for a CCTV system powerful enough to do it justice.
New challenge: Mike Batchelor joined the British Library from a local authority
OF ALL THE GREAT treasure houses in the country – museums, galleries, historic buildings – the British Library is one of the most remarkable,
but also one of the least well known.
It is not on the obvious tourist trail for the average visitor to London,
unlike the world famous art galleries and great museums – the National
Gallery, the Science Museum, the Natural History Museum, the British
Museum, the V&A, the Tate – all of which it can match in the beauty,
the size and the rarity of its collections.
The items on show are less obviously impressive – and they certainly
won’t appeal to young children in the way that dinosaurs and space rockets do – but anyone with a feeling for history, including youngsters, will
be fascinated by what they can find here.
Seven days a week you can walk in off the busy Euston Road close to
St Pancras Station and see, for free, a stunning exhibition of rare manuscripts, books, sacred texts, maps, photographs, stamps and music. Some
of the rarest items are displayed in carefully-lit glass cases, and as you
look at these objects which were created on paper centuries ago you get
the same sense of wonder as you do looking at any work of art.
Eight weeks after taking on the role of Security Systems Manager
at the British Library, Mike Batchelor is still amazed at the scale and
importance of it all. Showing me around, his delight in the place is
obvious. We look at the 791-year-old Magna Carta, arguably the most
important single document in the country’s history. Mike pulls out one of
dozens of wall-mounted display racks and there is a priceless collection
of Penny Black stamps. In another series of glass display cases there are
intricate illuminated manuscripts including sacred texts from Judaism,
Christianity and Islam (all of which look remarkably similar – created
lovingly by hand – to my untrained eye). And as we head down towards
the four levels of basement, he says that on display in the Treasures gallery, there is a Leonardo da Vinci Notebook, Beatles manuscripts (lyrics
scribbled on a serviette) and, if you’re interested, the first edition of the
Times from 18 March 1788.
Fantastic “job”
“I had no idea how important the British Library was before I came here.
This is a fantastic place to work and I still can’t believe how lucky I am
to be doing this job,” says Mike. “In fact when I meet people I have to
stop myself talking about it too much!”
The “job”, as Mike nonchalantly calls it, might be better described as
a major project, because the Library has reached a critical point where its
security systems are being upgraded from “late 20th century technology”
to something more flexible and future proof.
It is an asset protection role, something very different from Mike’s
work in public space surveillance. Many members of the User Group
will know Mike from his previous job as CCTV manager at the Vale
of White Horse district council at Abingdon. But his experience of two
major control room upgrades over the last six years was seen as particularly relevant and won him the job of leading the British Library through
a similar process.
Mike had agreed to give me a tour of the St Pancras site just so I could
get an idea of what this undertaking will involve. He wanted to show me
how the library works, day-to-day. The best comparison I can make is
with a vast ocean liner,
partly because of the
Industry’s FASTEST GROWING directory of
manufacturers and service providers: p46
way the building looks
from the outside but also
because there is as much going on in the archives “below the water line”
as there is in the spacious reading rooms above.
For all the impressive display of rare objects when you come into the
St Pancras site, this is a working building not a museum. Users, from
academics to businessmen, come here to research, plan, think and write;
they typically now bring their laptops with them (there’s full internet
access) and despite the hushed atmosphere and reverent handling of the
books, this is a place of constant activity.
Cont’d next page
This issue sponsored by:
Summer 2006
9
Rooms with a View
| CCTVImage
The St Pancras site was the largest public building put up in the UK last century, with a total floor
area of over 112,000 square metres spread over
14 floors (including basements extending down to
almost 25 metres). The British Library receives a
copy of every publication produced in the UK and
Ireland, and its collection is constantly expanding
(at a current rate of around 3 million new items
every year).
There is room for 1,200 readers at any one time
and they can request any document from the onsite collection (except the very rarest) and have a
copy delivered to their desk within an hour and a
half. Documents stored off-site will be delivered
by the next day.
Hidden depths
Down in the basement Mike shows me how the
teams of library assistants locate the books and
documents from among rows of movable shelves;
the librarian leaves in each requested item’s place
a printout detailing exactly where it has been taken
to; then he or she places the item in a tray on a conveyor belt system similar to those used in airports The building and plaza conceal four sub-basements filled with books
for baggage handling.
A short while later the tray arrives at one of the 11 public reading ment later be found to be damaged. Thanks to the way the library’s book
rooms on the floors above, where a separate team of library assistants issue system works, a full audit trail is kept of who has used a particular
manages the distribution of items to each reader at their specific desk. As document, on which date, and which desk. With good CCTV coverage it
we walk around the reading rooms Mike gives me an idea of one of his will clearly be possible to pinpoint any criminal activity.
first concerns: improving the security of books out on users’ desks. The
The Library actively seeks improvements to its systems and Mike
risks include both malicious and accidental damage.
welcomes this. “I want storage of recordings to be extended to a year in
In one of the best known cases a few years ago a man was prosecuted the rare books reading rooms because these documents are used much
after systematically removing rare maps and prints from books and sell- less frequently – if damage is discovered, we may need to look back
ing them.
further than a few weeks or months to the time when the document was
More usually damage may be unintentional. It is all too easy, Mike last used.”
explains, for a student lost in thought to make notes on the pages of a
He also wants to significantly increase the coverage of the cameras in
book. “This happens sometimes and when they are challenged about it these high risk reading rooms, and envisages putting forward recommenthe person concerned is usually horrified – people are so used to making dations for an upgrade costing between £50k and £200k.
notes in their own books at home that they just forget,” he says.
At the moment there are inconspicuous dome cameras (no covert ones)
Basic security measures include the prohibition of pens (pencils only all around the edges of the reading rooms but it’s difficult to get full cov– and that’s also why the use of laptops has been encouraged) and the erage of all the desks because of the high ceilings at the centre.
practice of only allowing clear plastic bags containing personal items to
“I am looking at options that will give us detailed CCTV coverage
be taken in and out of the reading rooms.
of certain desks, though we always have to balance this against our
users’ rights to privacy. We have people here who do not want others to
know what they are researching – well known authors for example – but
equally we have to safeguard our collection for posterity.”
Coming to the Library with a totally fresh eye, Mike says he has seen
CCTV provides essential protection too, not just as a deterrent but also
because it allows investigators to look into an incident should a docu- areas for improvement straight away.
“It’s important to identify these before you settle in and get used to
things because it becomes much harder to spot them then,” he says. “The
time to use your imagination is when you are new.”
For example, in the reading rooms the re-positioning of book cases at
the ends of the rows of desks will open up lines of sight; Mike is recommending that these cases be moved to create a more open feel, and to
help both the librarians and his cameras see better.
Incident replay
National repositories
Huge as it is, the St Pancras building is just one of five British Library
sites around the country for which Mike is responsible: there is the unique
newspaper library at Colindale; two non-public storage sites in London;
and a major complex at Boston Spa in Yorkshire which, as part of its function, supplies public libraries all across the country from a collection of
books and documents so large that it takes up 100km of shelving.
In the stacks: Mike vows to catch up on his reading
Cont’d next page
Summer 2006
10
This issue sponsored by:
Barco's network-centric visualization solutions
Operational excellence and increased flexibility
• Lower your capital expenditure
• Reduce the total cost of ownership
• Remotely manage the complete visualization infrastructure with total ease of use
• Deliver video & RGB content to any display
• Share any information & collaborate effectively
• Leverage on the available IT infrastructure & expertise
• Build & grow as you need
Barco Control Rooms
Noordlaan 5, B8520 Kuurne - Belgium
Phone: +32 56 36 82 11 • Fax: +32 56 36 82 48
email: [email protected]
www.barcocontrolrooms.com
| CCTVImage
Rooms with a View
Mike and his team are responsible for the physical security of the whole
Library estate, and down in the control room we spend a few minutes
watching the three operators working with the system which he describes
as “late 20th century”. A series of monitors, alarm panels, phones and
radio receivers is stacked up, in no particular order, at desks which are not
well placed to allow the operators to work together. A lift alarm is triggered and while one operator talks to the person in the lift, his supervisor
at a desk several metres away, behind and to the left, relays the details to
staff on the ground – the details do not come up for him automatically, and
it would be hard for a single operator to handle the incident efficiently.
“If a fire alarm went off now things would get really difficult for these
guys – there’s a sounder right outside the door here and it’s very loud in
the control room,” says Mike.
With fire an obvious threat to the Library’s collection, the monitoring
team has to reach any triggered detector within 6 minutes to confirm
whether the alarm is genuine or not – and with 4,500 fire detector heads
at the site, alarms are inevitable.
The whole control room reminds him of the way many local authority
sites were five or six years ago, and he has a clear vision of how it should
look when his planned upgrade is finished in about two years from now.
The front-end will be fully integrated, much simpler, and much better
to work with. It will be the central hub for a growing number of cameras
and detectors across all five Library sites.
At the moment, Mike says, the operators are working at full stretch to
make the technology work whereas it should be the other way around:
the technology should be doing the hard work, putting the operators in
control of events.
Deployable solutions
Out in the estate – and especially in the library reading rooms – he wants
Wi-Fi and IP equipment that can be easily installed and moved around
with minimum disruption. This will provide an element of the future
proofing that he wants: if managers discover new problems, or if changes
need to be made to the layout of the rooms, it will be relatively easy to
change the CCTV layout to match.
For Mike the task will require a combination of technical imagination,
and sensitivity to the needs of each site.
“At St Pancras a great deal of attention has been paid to the aesthetics
of the building and I don’t want to spoil that. I want to build on what’s
already been done here, and make full use of the technology that wasn’t
available previously. The solutions out there are now pretty high quality
and that makes it a really good time to be doing this upgrade.”
In many ways it’s easy to see why Mike is so pleased to be doing
this job. It’s a prestige site with clearly defined needs and a security and
Reading rooms: where books are most vulnerable
safety system ripe for improvement. The technology is available to let
him achieve his vision and, within reason, the budget should not be a
problem.
“It’s all about balancing what is possible against what the business
need is. I will present my recommendations and the board will make
a choice between the options, depending on their risk appetite. But
whatever funds are allocated for the project, I want to get the best solution I can,” says Mike. “I’ve got to create an environment that is more
foolproof and that reflects current best practice, using technology in the
most cost effective way.”
Summer 2006
12
This issue sponsored by:
99JLKD?L;HI7B
B7D=K7=;
KB?II;
FEI?J?ED?D=
KD?J
ULISSE, the new positioning
unit integrates a high
performance P&T head with a
camera housing and a telemetry
receiver. Ideal for outdoor
applications like city centre
schemes, traffic monitoring and
perimeter surveillance.
> Weatherproof standard
IP66
> Continuos horizontal
rotation, max 100°/s
speed
> Multi-protocol
communications through
RS232, coaxial or RS485/
RS422 interface
> Load rating 20 Kg
> Dynamic video masking
of different areas (with
integrated camera
module)
> Wiper and IR illuminators
fitting
> Alarm inputs
> 0,05° tracking accuracy
mmm$l_Z[ej[Y$Yec
<eh\khj^[h_d\ehcWj_edYedjWYjki0
KA
IZa# ))#%'(.'#),,+'&
j`hVaZh5k^YZdiZX#Xdb
?J7BO
IZa# (.#%))*#+.,)&&
^c[d5k^YZdiZX#Xdb
> Variable speed autopan,
patrol and pattern
| CCTVImage
Rooms with a View
Focus on the Emerald Isle
Peter Fry, Director of the CCTV User Group, recently travelled to Northern Ireland at the invitation of the Norther Ireland Office to assess ten CCTV systems. Here, in part one of his report, he
writes about some of the impressions he gained from his trip.
PREVIOUS VISITS TO NORTHERN IRELAND for the User Group
had left me with a lasting impression that it was a place I must go back
to sometime and spend more time, both to look at CCTV in Northern
Ireland but also to see more of the beautiful countryside, coastlines and
towns and cities. I never expected the opportunity would come by way
of an invitation from the Northern Ireland Office!
But obviously, when they asked me to carry out an assessment of 10
of the 14 CCTV systems in Northern Ireland I jumped at the opportunity, booked the flights on Easy Jet and took to the air, landing at
Belfast International late on a Monday evening.
A welcome return
I had visited the Derry-Londonderry CCTV system twice before,
once when it was opened in 2001 and later accompanying Dr Susan
Brinkley a criminologist from the University of Tampa Florida a few
years later, but these were short, flying visits with little time to ‘drink
in’ the scenery (or the Guinness!) and do more exploring. Now I had
ten systems to see over the next week with the intervening weekend
providing the opportunity to relax and experience the varied delights
of Northern Ireland.
Next morning I met Jo O’Reilly of the Northern Ireland Office, who
was to accompany us throughout our visits, in the lovely seaside town
of Bangor, about 20 miles south of Belfast, to visit the system covering the Bangor and Holywood town centre. The system is owned and
largely financed by North Down Borough Council although commercial interests in the town also contribute to the running costs.
As we were to find later, like most systems in Northern Ireland it is
relatively small in comparison with the majority of systems in the rest
of the UK, comprising only eight cameras which enables each camera to
have a dedicated monitor on the back video wall giving the operator a good
overview of the principal areas of the town. Installed in 2004 it uses the
Meyertech Zone Vu control system recording real time events to tape and
the historical overview of all cameras to Sony HSR digital recorders.
Funding limits the hours of operation of the system but for a small
town system it has had many successes, catching two burglars and a
serious assault only the week before our visit and with two clubs and
15 bars in a 1500 yards stretch of road, one emphasis on its use is to
help the Police manage the night time economy in conjunction with
radio links to pub and club door supervisors during the evenings. Not
surprisingly the detection of assaults has significantly increased since
the installation of the system.
A monitor for each of eight cameras in Bangor
Belfast city centre is a police operated system
Policing the “interface point”
But it was time to move on, as our next visit was to the Newtown Abbey
Borough Council CCTV system to see the largest of the systems with
105 cameras. Housed in a highly secure basement, with key fob door
access control and an airlock entrance, the overall system installed in
2005 is truly multi-purpose with 60 static and 2 PTZ cameras covering
critical internal areas of the Council Offices and leisure centres, and 22
PTZ and 20 fixed cameras covering the nearby town of Glengormley
as well as the Council’s land and central depot.
Whilst the cameras in Glengormley are again mainly located to keep
an eye on the pubs and clubs for the usual problems found in most UK
towns they are also used to help Police the Antrim Road ‘interface
point’, a phrase which was new to me but one I was to hear quite
often in the next few days. These are legacies of the past troubles in
Northern Ireland which effectively define the areas at which the two
different sectarian groups live in close proximity, and have in the past
been the site of clashes, but more of this later.
Again the system (as most of the systems we saw in Northern Ireland
were) was based upon the Meyertech (who seemed to be the principal
system provider in Northern Ireland) with their Zone Vu control system
with images recorded for historical purposes at 2 frames per second
and real time event recording on tape in operation in the majority of
the systems.
As at Bangor the Police Service of Northern Ireland are very supportive of the system and had helped identify the appropriate camera locations and provided a specific officer to act as the single point of contact
between them and the control room. Manned operation of the system
is determined by the needs and with few problems during the day is
concentrated upon the night time hours although this may change if as
they hope they can in future provide monitoring services for Carrick
and Larne. All operators have carried out the SITO 2 day course and
have had additional training by PSNI and on average deal with about
35 incidents per month resulting in 9 prosecutions per month mainly
involving fights or joy riding in cars!
Summer 2006
14
This issue sponsored by:
CCTVImage
| Rooms with a View
Multi-agency approach
Next morning and after a 50 mile drive from Belfast to the northern
coast to visit the Coleraine and Portrush system (not far from the
famous Bushmills distillery, which later we did take the opportunity to tour and sample the product, purely in the line of duty!) we
met with Clare McIntyre who manages the day to day operation of
the system for B&E Security Systems on behalf of Safer Coleraine
Ltd (a partnership of Coleraine Borough Council, the local police
and local businesses) formed to provide a multi agency approach
to community safety and crime reduction in Coleraine town centre.
The system became operational in 2001 as a result of bid to the
Police Authority for Northern Ireland for funding.
The monitoring room for the system is located in what at one
time was an alarm receiving centre owned by B&E (which saved
around £250,000 in having to fund a new control room) and again
is manned part time to monitor the eight PTZ cameras in Coleraine
and two PTZ cameras in the neighbouring town of Portrush. At Derry/Londonderry: on a previous visit with Prof. Susan
road junctions these are supplemented by a number of fixed view Brinkley and Steve Gustat meeting David Gallagher
cameras directly owned by B&E which in places provide an interesting approach which I have only come across once before in Wigan of these successes they are hoping to expand the system into the nearby
enabling the operators to have a view of each of the roads giving them town of Port Stewart in the near future.
Monitoring performance is also a key indicator to the effectiveness
that essential additional intelligence of where a more detailed view
of the system and each month B&E fax details of all incidents to the
using the PTZ might be beneficial.
Although relatively small by UK standards, I was greatly impressed Council together with an audit of all tapes passed to the police. A
by the commitment and enthusiasm of everyone involved in the opera- comprehensive annual report also compares incidents observed and
tion of this system, the thought that had gone into its development police results over the past 3 year period split into incident types as
and the detailed statistics and annual reports which amply illustrate well as which cameras in the system the percentage of those incidents
all that they had achieved. An evaluation conducted by Deloitte per camera site.
Clare described relationships with PSNI as “fantastic” with a dedi(Consulting) Ltd in 2003 concluded “Recorded crime in the CCTV
area has only risen by 1.6% since the introduction of the scheme. This cated police liaison officer from each town and slave monitors at the
compares favourably to the situation in Northern Ireland as a whole police stations. Every morning they email reports of the incidents the
where recorded crime increased night before and receive reports back from the police on the results.
by 16.6%. The specific target to From providing evidence of an off duty police officer fighting in
reduce recorded thefts by 15% response to a complaint against the police, to tracking and catching a
has been significantly exceeded. paedophile the system has provided what one judge described as “the
Since the scheme was introduced best bit of video evidence I have seen”.
thefts have reduced by 33% in
the Coleraine area……. Local
police have not reported any displacement in crime.” As a result But time to move on yet again this time for my return visit to the Derry/
Londonderry system. Welcomed at their monitoring room by Stephen
(left, below) Coleraine Kelly the Chief Executive of the City Centre Initiative it was great to
and Portrush system: see David Gallagher, still involved as Police liaison, and Mike Green,
the System Manager, again. My first visit to this system had been in
uses fixed cameras December 2001 when I was invited to the formal opening of the sysplus PTZs
tem, and my last in January 2003 with Professor Susan Brinkley and
Steve Gustat (shown talking to David Gallagher) and I had since heard
rumours of potential financial problems with the system.
Comprising 26 PTZ and 8 static cameras the Derry-Londonderry
system was the first civilianised public area CCTV system in Northern
Ireland and as David told me at the opening in 2001 “The mere fact we
can now even consider a civilianised CCTV system is taken as a sign
of the long awaited return to normalcy in Northern Ireland.” And that
is one thing that impressed me greatly throughout my return visit to
Northern Ireland, the much reduced army presence, the fewer sectarian
flags flying from buildings, the removal of the helicopter platforms and
drab olive paint on Police stations in favour of more colourful walls
and fences. There is still obviously a need for security precautions for
such buildings but the changes have made a drastic improvement with a
far more normal environment. Most Local Authority CCTV Managers
throughout the UK are feeling under significant pressure to reduce their
ongoing costs but few can be under as much pressure as Stephen Kelly
of the City Centre Initiative to find the vast majority of the funding
from local retailers and commercial concerns in the City. Approaching
the end of the last financial year he was still awaiting confirmation
A sense of normalcy
Cont’d next page
This issue sponsored by:
Summer 2006
15
Rooms with a View
| CCTVImage
from some of the contributors, and such uncertainty over
funding makes it virtually impossible to adequately plan
ahead, but fortunately when we visited the problems had
been largely resolved.
For the techies amongst you the system downloads to
DVD-Rom with 31 day retention with each disk being
checked after use. Event recording remains on SVHS tape
for quality but as you can imagine in view of the sectarian
problems storage and release of the tapes to the Police and
defendants are far more tightly controlled than in England
and Wales to ensure that all parties see that this system is
civilian operated and bears no allegiance to any specific
party or group, something those responsible for the system
hold dear to their hearts.
So back to the hotel to write up my notes, looking forward to seeing my first Police managed system in Northern
Ireland operating in the city centre of Belfast.
At first sight, Musgrave Street Police Station is a
bit daunting with cameras keeping a wary eye on all
approaches but we were soon warmed by the welcome
from Gary Allen and the operators provided by the guarding company. The system was first installed in December
95 with 16 cameras covering the city centre, and Police
operators but it has been extended to the current level of 29
cameras, and 3 ½ years ago a decision was made in view
of the changing needs to utilise civilian operators. Here the
problems now are very much more comparable with those
found in any system in England and Wales and there is
close liaison between the system and Belfast City Centre Musgrave Street Police Station: a daunting sight at first
Management to help keep Belfast the vibrant city centre it
now is with massive investment and re-development of the old Harland throughout the City Centre (the same as our Help Points) but in a new
and Wolf dockyard areas for leisure and housing, with CCTV links to one to me sometimes are activated to ‘distract’ the camera and operator
the Musgrave street system.
from it’s normal field of view whilst some nefarious activity now goes
on out of camera sight. Fires have also been used to similar effect!
So, what new did I learn about CCTV in Northern Ireland from
these systems as it was a working trip after all! Well, there will be a
Shoplifting teams target the city centre and are constant customers for fuller summary in part two of this article in the next issue after sharing
the system with the shop-link radio system keeping store detectives my experiences of the other five systems but each and everyone gave
and operators in touch during the day. In the evening the night time some food for thought and challenged previous perceptions. Yes, the
economy of pubs and clubs becomes the priority and at any time great systems are much smaller than in the UK, but most are relatively recent
attention is given to Security cash collection vans to try pre-empt any and less than 5 years old compared with most in England and Wales
robbery. Drug dealing does not seem to be the major problem many cit- approaching their 10th anniversary! As a result they have used digital
ies experience in England and Wales but the system is used to attempt recording technology from the start. Unlike those across the Irish Sea
to resolve the occasional ‘complaints against the Chief Constable’. In many in Northern Ireland rely on retail or commercial funding from
conjunction with the cameras there are many Emergency contact points the town and city businesses with often little if any Local Authority
direct funding. These issues combine to make it difficult for some of
these small systems to be pro-actively monitored 24 hours a day but
there again perhaps there is no operational need for that in the smaller
towns.
It is also apparent that in view of the successes of CCTV in Northern
Ireland that several other towns in are also considering CCTV and
recently the Northern Ireland Office were considering a new funding
initiative. But I agree with the view expressed by many of the managers I spoke to that economies of scale would result if these were to be
monitored by the existing monitoring rooms rather than creating new
monitoring rooms for what are, in comparison with the rest of the UK,
relatively small systems. But small can be beautiful, and as the User
Group has continually advocated, Public Space CCTV Surveillance
should never be a ‘one size fits all’ solution but the system must
develop from that very first stage of “What are the operational requirements of the system?”
In the next issue of the magazine I shall be covering the remainder
of the systems we saw during our visit and attempting to focus in on
some of the other differences that have caused the systems to develop
in the way they have, that may well highlight issues that are equally
appropriate to systems in the rest of the UK.
Belfast: civilians now in charge of the monitoring
Team shoplifting
Summer 2006
16
This issue sponsored by:
working at height?
Street
lighting pack
Telescopic
Boom models
Up to 23m
Jackless
models
Insulated
models
360º
continuous
Give your
control room
the boost
it needs
we’ve got it!
van mounted
access platforms
www.versalift.co.uk
1 Altendiez Way, Latimer Park,
Burton Latimer, Northants. NN15 5YT.
Tel: 01536 721010 Fax: 01536 721111
email: [email protected]
Record
for three
months
3300Gb
in one box
or more..
IPSecurityCenter™
The most comprehensive
CCTV control room
management software.
call 01483 480088 now
for more information visit
Long term digital video storage
is now practical with the massive
capacity of a Darlex
Designed specifically for CCTV not a cheap PC, no plastic in sight!
www.ipsecuritycenter.com
Email: [email protected]
www.cnluk.com
Tecton Ltd, Fishers Pond, Eastleigh SO50 7HG.
Tel: 023 8069 5858. Fax: 023 8069 5702.
www.tecton.co.uk
see what you’re missing
The future of integrated security
Counter Terror World
Strengthening State Security and Combating International Terrorism
www.counterterrorworld.com
Unique opportunity for companies to showcase the latest
•specialist
security products, equipment and technology
•High-level conference addressing key strategic issues
Extensive programme of applied workshops and
•practical
seminars
For more information about exhibiting, sponsoring and speaking opportunities
in 2006 please contact Event Manager, Michael Costain
Tel: +44 (0)1892 614166 | email: [email protected]
Co-located alongside:
New Threats, New Vulnerabilities, New Challenges…Building a Secure World
Organised by : International Business Events, Whittaker House, 2 Whittaker Avenue, Richmond Upon Thames, TW9 1EH. Tel: +44 208 822 6918 | Fax: +44 208 822 6916 | www.ibeltd.com
CCTVImage
| Rooms with a View
Strategy and commitment
The thriving city of Chester will soon be benefiting from a multi-million pound redevelopment
and is looking to its future with some optimism. The positive spirit which prevails there owes
much the work of its Community Safety Partnership and its forward looking CCTV team.
TWO YOUNG MEN FROM good
homes appear in court accused of assault.
For them, it’s a serious matter, because
they have never been in trouble before.
Although the alleged victim had been
drinking and remembered little about
the incident, the accused risk getting
criminal records. It’s a very hard case for
the judge. As the only tangible evidence
is the slight bruising on the victim’s face,
which was presumably sustained after
he fell (he lay on the pavement for several minutes before an ambulance crew
arrived) the incident will be written-off
as another example of a bit too much
drink, and high spirits got out of hand.
Except that’s not what happened.
Thanks to several minutes of textbook
CCTV recordings, delivered to the CPS
by Chester’s Community Safety Team,
the court was able to witness the disturbing truth about what really went on over
several minutes in the town centre on
Chester CCTV works
June 8th 2005.
The two young men had indeed become involved in an argument with
the victim and, after a brief exchange, floored him with a single punch.
After that, they began a vicious assault kicking him as he lay helpless on
the floor. Twice they left him and sauntered away down the high street, and
twice they came back to have another turn at kicking him in the head and
body even, at one point, standing on his face. Through all this the victim
could barely move.
Finally, and apparently satisfied, the young men walked off again
– straight into the arms of the arriving police.
For Peter Johnson, the man in charge of the Chester CCTV operation,
the incident provides a powerful answer to critics who question the value
and effectiveness of CCTV.
“This case is by no means a one-off,” he points out. “When you actually see what happened, it’s depressing and horrifying. The only pleasing
thing is that the two men got the prison sentence they deserved. But the
key point is that without CCTV they would have walked free, maybe to
do the same again.”
In this example – which Peter is sure could stand for many others up
and down the country - the victim was in no state to be a witness because
he was unconscious.
“And even if he did know what was happening, in court it would have
been his word against theirs.”
Positive outlook
Despite occasionally witnessing this darkest side of human nature – the
mix of cruelty and cowardliness which is hard to understand when you see
it on a CCTV playback – Peter Johnson is an optimistic man, leading a
very positive operation from which Chester has benefited enormously.
“I don’t think things are getting any worse than they used to be. There
have always been people who behaved like this. The difference is that now
we are able to catch more of them because of the CCTV evidence.”
Questions about the effectiveness of CCTV – “the Gill report is still
being debated 18 months on” – interest Peter greatly.
This issue sponsored by:
with local police to detect and deter crime
He argues that if you are clear about what you want to achieve, and set
about using the technology in an intelligent way, there is no doubt that it
works.
“CCTV is a deterrent to certain types of crime, premeditated crime such
as shoplifting, drug offences and theft from motor vehicles. Would-be
offenders do risk assessments too – even unconsciously – and if they see
cameras they are often deterred.
“Obviously the cameras may not be a deterrent at night where alcoholrelated crime is more of a problem. But that’s not what we expect from it
anyway – it has other jobs to do.”
Top of the list of night-time objectives, he says, is response. Early
warnings from his CCTV team let the emergency services reach any
incident more rapidly, to give them every chance of preventing situations escalating.
Second is the value of evidence which, in cases like the one above, not
only helps to deliver justice, but reduces the chances of undetected serial
offending.
“Living and breathing”
Having led the Chester scheme since it was set up with a Home Office
grant in May 2002 – replacing a small-scale police CCTV operation
– Peter is passionate about what has been achieved in the city and the surrounding district of 172sq miles.
The point he returns to repeatedly is the especially close partnership
between the CCTV operation, the police, commuHelp CCTV User Group members find your
company quickly – in the Directory: p46
nity wardens, emergency
services, local businesses
and the council and its employees.
It is not just a partnership in name – “for it to work, you have to live it
and breathe it” - in fact the key agencies involved have come together to
form an umbrella group: Chester Community Safety Partnership.
Cont’d next page
Summer 2006
19
Rooms with a View
| CCTVImage
They share a radio link system - Co-SIGN (Community
Safety Information Gathering Network) which has also been
extended out to the wider groups of stakeholders, including
retailers and council staff on the street.
And nowhere is their close co-operation clearer than in the very
building that houses them: the custom-designed Chester Community
Safety Centre has been set up on the ground floor of the historic town
hall. Here the police, city centre management and the CCTV control
room share a single complex of offices, with a community safety/
police reception for members of the public.
“The Partnership is a totally integrated operation. When our CCTV
operators see an incident they have four ways of alerting the police.
They can use Co-SIGN radio, they have a direct phone-line, they can
use police Airwave radio – or they can just go down the corridor and
stick their heads round the door!”
His commitment to the strategy is shared by Inspector Mel
Williams, the senior police officer at the community Safety Centre.
He is in no doubt that his officers have been able to concentrate attention on hotspots and reduce crime and disorder as a result.
“The support of the CCTV team has been vital. The staff here regularly provide evidence for us, and when they do it comes packaged up Peter Johnson (right) and Mel Williams
and ready. We don’t have to take officers off the street to go through
hours of recordings because these guys have already done that. CCTV in our team is.
“The feedback we had after the visit was fantastic. Having seen the way
Chester is a first class, professional operation.”
With protocols agreed at county level, he says he has no qualms about we work, they really do have confidence now that we can help deal with
his officers sharing intelligence with the CCTV operators – they have their problems.”
Deploying cameras to problem hot-spots is a regular part of the strategy
round-the-clock access to police radio and sit in on morning briefings.
“We have recognised that one of the best ways to improve what we do at Chester. Since 2002 it has been used both to mitigate the effects of disis to be very open with our partners and share as much information as pos- placement (neighbouring areas experiencing increased crime) and to solve
sible. In fact I think that what we are doing here is very much a benchmark temporary problems.
Residents of one quiet village complained that ‘boy racers’ had started
for the rest of the county”
using a car park to rev-up their engines and cause a nuisance. A recorded
(not monitored) camera was set up at the entrance, with prominent signage.
The problem was solved.
In developing the Chester model, Peter Johnson pays full tribute to the
influence of the CCTV User Group which, he says, has been an invaluable
source of both advice and inspiration.
“I can’t praise the Group highly enough. I think there are a lot of CCTV In another spectacularly successful example, the Chester team deployed their
managers out there who would have drowned under the weight of their custom-made mobile CCTV vehicle to a neighbourhood where individuresponsibilities had it not been for its support.
als were suspected of dealing in Class A drugs – this was after permanent
“In Chester we have certainly been able to learn from what other CCTV had been established in a previous problem-area and residents had
schemes have done and we’ve also had a few ideas of our own, which I complained about increased anti-social activity.
think other managers might find useful.”
“We sent in our mobile unit, working with the police, and within ten
A small, but ingenious example of Peter’s imaginative thinking, is an minutes of the operation starting, we had recorded the main suspect dealing
idea he had to communicate the CCTV scheme’s presence around the city’s drugs, and he had been arrested.”
pubs and clubs.
There are numerous other examples of the responsive approach at Chester
He has had some neat beer mats produced showing a CCTV camera – communicating and listening – of which I will give just two more.
with the message “Stay safe in Chester – Chester City CCTV Scheme on
A ‘Metal Micky’ camera was last year installed on Chester’s landmark
the lookout 24/7” and on the reverse, the website address www.saferches- suspension bridge which, for years has proved a temptation for youngsters
ter.org.
on hot summer days to make the 30-feet jump into the river Dee below. Most
As a message, he argues, it is double edged. For the peaceful majority it of the time it’s a thrill and they get away with it, but jumping is also dangerprovides reassurance but for potential trouble-makers out drinking, it gives ous and a local Coroner had called for action after one teenager drowned in
a gentle warning.
2003.
The beer mats have been distributed around key venues thanks to the
“The risk is not just to those jumping, but to onlookers who might try to
support of local landlord Frank Marnell who is Chair of the local Pub help them if they get into difficulties,” says Peter.
Watch scheme.
The camera blends unobtrusively into the bridge’s historic ironwork, and
It is a perfect illustration of the CCTV team reaching out beyond the now give superb coverage of the whole surrounding area, allowing CCTV
control room into the wider community, working with a diverse range of operators to alert the Community Safety Wardens or the police if they spot
groups with similar aims.
potential danger.
It is a policy that involves both explaining, and listening.
The second example is that of the historic Cathedral, which is one of the
“One good example is from a residents’ association meeting which I attractions which brings in 8 million visitors to the city every year but whose
recently attended. They had particular problems and when I arrived there grounds have also been an occasional draw to troublemakers.
was a lot of scepticism about whether we would be able to do anything.
The church authorities were unsure how best to protect the estate, but
Lots of people still don’t appreciate what a capable tool CCTV is. So I Peter’s team was able to come up with the answer.
invited everyone present to come down to the control centre so they could
“We agreed with them that if they invested their £20,000 budget in a new
see how good the images are, and just as importantly, how professional CCTV camera to be placed on our fibre-network, then we would adopt the
Imaginative approach
Mobile deployment
Summer 2006
20
This issue sponsored by:
CCTVImage
camera and ensure ongoing maintenance and response. For them it is a oneoff investment that means the Cathedral grounds are as well protected as the
rest of the City centre.”
And everyone benefits – because previously the Cathedral grounds
provided a favourite escape route for suspects, out of sight of the cameras.
Plugging the gap has helped catch a number of offenders.
Recounting these examples of close co-operation, Peter is keen to emphasise the other essential element of effective CCTV monitoring – in fact, in his
view, it is the essential element. For all the protocols and partnership agreements in the world, none of it would work without high calibre monitoring
staff, he stresses.
“The CCTV Operators are real professionals, doing a vital job. They are
all BTEC qualified and we are very careful with recruitment to make sure we
get people not just who are capable, but who have the right personalities.”
Across the whole of the council, the CCTV monitoring team has the lowest sickness and absence record – a fact which speaks volumes about the
team spirit at Chester. Peter recalls one incident which is perhaps the most
impressive of all.
On his day off in 2004, one of our operators was listening to the news
on the radio. He heard that police had begun a murder enquiry. Hearing the
description, a suspicion stirred in his mind of something he’d seen on his
screen the day before. It had seemed innocent enough at the time and among
all the hours of footage he had watched that day, it was just a few seconds
that he could easily have forgotten. Sure of what he’d seen, he went immediately to the control room.
Sure enough the footage that he found showed the victim talking to the
main suspect.
“When it came to court, this evidence proved vital, because it contradicted
the suspect’s alibi that he had been out of town on the day the murder took
place.
“This is another great example of CCTV doing its job – but more importantly, of a CCTV operator doing his job way beyond expectations.”
| Rooms with a View
Opportunities on the horizon
Peter Johnson is in charge of Chester’s CCTV operation, Chester’s new
Community Safety Warden Team, he manages the Community Safety
Centre, and he was recently made responsible for the City’s emergency
response planning. As if he is not already busy enough, he finds it hard
to disguise his enthusiasm about the next big changes for monitoring in
the city.
Most immediately, a full ANPR (numberplate recognition) system is
soon to be set up covering all eight road routes into the city. The decision
to go ahead follows a successful scheme trial in which known offender’s
vehicles were identified, and drugs and weapons recovered.
“The technology has enormous potential and we are very keen to goahead and start using it.”
Also on the technical front, Chester’s existing CCTV heads may soon
be enhanced with the addition of PA heads. These will allow public emergency announcements to be made, and they’ll also let the control room
operators speak directly to people they are monitoring.
“In cases where we see somebody being assaulted, in the future we will
be able to at least intervene verbally and perhaps save the victim from
more serious injury, instead of just watching the incident continue while
the police are on the way.”
The PA equipment is currently on test, and is performing well.
Finally, Chester itself will soon be benefiting from a major facelift. A
multi-million pound redevelopment of the city, due to be completed in
2011, will almost certainly change patterns of activity and along with all
the new benefits there are sure to be some familiar old problems – though
maybe in different locations.
“The Community Safety Partnership will be very much involved in the
changes.”
It’s clear that Peter and his team will want to do everything in their power
to make the technology work as well in the future as it does now, to help
keep Chester safe.
CCTV TRAINING
• CCTV (PSS) Operators’ Course
(NOCN Level 2 qualification for SIA licensing)
• CCTV Control Room Supervisors’/Managers’ Course
• Legislation Update Course
Broadland Security Training provides these courses, both in-house and at our
public venues. We also supply trained and licensed CCTV Monitoring staff
for all CCTV Control Room applications.
Broadland Guarding Services Limited
Delta House, Vulcan Road North, Norwich, Norfolk NR6 6AQ
Tel: 01603-484884 Fax: 01603-484969
E-mail: [email protected]
Website: www.broadlandguards.com
Rooms with a View
| CCTVImage
Wycombe sets high standards
Ken Pearce, CCTV manager at Wycombe District Council, has taken his control room into the
realm of much larger businesses and successfully pursued and obtained ISO 9001 certification.
He talks about how the scheme works and how other organisations could benefit.
THERE ARE A NUMBER OF UNUSUAL
aspects to the CCTV operation at Wycombe
district council, but until you’re aware of them
it’s easy to jump to the wrong conclusion.
Indeed, in some respects, first impressions do
not immediately reveal what’s significant or
different about this surveillance operation.
It was set up 10 years ago to initially survey
the town centre of High Wycombe, the main
urban area within the district, which itself
is situated north-west of London along the
M40 corridor. To put the region in context,
the last estimate puts Wycombe district’s
population at around 160,000, with High
Wycombe comprising some 92,000 inhabitants. Back in October 1996, an eight camera
scheme was installed to operate alongside
an existing network of cameras covering the
council’s multi-storey car parks, with all 33
units linked to a control room using Thames
Valley police-trained staff. CCTV User Group
Standards committee member Mike Batchelor Wycombe CCTV system: aims to make town centre pleasant for all
(now security systems manager at the British
Library) was the man responsible as the control room’s first manager.
Wycombe over the Christmas 1998 period, but its success prompted the
The local authority put £300,000 into the project and won £50,000 participants to make it a permanent fixture with aims including the sharfrom the first round of the Home Office’s ‘CCTV Challenge’ funding ing of information about crime and public safety, exclusion of known
competition. Encouraged by the success of similar schemes elsewhere offenders, reduced insurance premiums and security costs, and an opporin deterring crime and anti-social behaviour, the council’s spokesman at tunity to join a Radio Link network.
the time, Harry Potts, said it was “important to emphasise the positive
Also in 1998, the multi-storey car park cameras were upgraded to the
aspects of CCTV. We want to make the experience of working, shopping latest standards and emergency help points introduced, a move that’s led
and spending leisure time in High Wycombe town centre as pleasant as to their present inclusion in a ‘Park Mark’ scheme. This was closely folpossible”.
lowed by the installation of cameras in the surface car parks. Meanwhile,
as part of enhancements to High Wycombe town centre, traffic control
bollards were introduced at three locations.
So far so good – Wycombe’s tale is a familiar one to many town centre
Looking back on the period, John Munir – who has been with the managers up and down the country. But scratching beneath the surface
Wycombe scheme since its inception and has since been promoted to his reveals the first difference that raises this system out of the ordinary. For
current role as control room administration manager – recalls that there CCTV Image has previously had cause to comment on the way in which
was more crime evident in the town centre before the cameras started standards and scrutiny have been embraced to lift it above the average.
rolling. Several fights would occur each Friday and Saturday night, Back in February 2003, we commented on Wycombe’s comprehensive
with related problems caused by drunkenness derived from the mix of and well founded procedures and reference manuals made readily availnightclubs, pubs and bars. Additionally, local retailers were faced with a able to operators, which even include summaries to help them appreciate
shoplifting drain on their bottom line revenue, along with a range of other the intricacies of legislative information related to the Data Protection
and Human Rights Acts, as well as RIPA and the CPS.
problems typical of a medium sized town.
Attention to detail like this can be sourced to Mike Batchelor’s succesWithin two years, the need for more space to accommodate additional
cameras prompted a move into Wycombe’s current control room in 1998. sor as control room and CCTV manager, South African born Ken Pearce,
This subsequently allowed surveillance to be expanded into other areas who made the decision to relocate from his homeland in Natal just under
of the district such as Marlow, Castlefield and Hazlemere, as well as the five years ago for various family and personal reasons. With a long backneighbouring authority towns of Chesham, Amersham and Beaconsfield. ground in security, including a post as an executive director with Chubb
The present complement of cameras comprises 254, of which 188 moni- Electronics, Ken’s eye for detail was not just narrowly focused on the
tor areas within the district of Wycombe – 102 of these being PTZ, with nitty-gritty, for he also brought with him a wider ranging and fresh take
on the way in which the whole operation could be run in future.
86 static units.
That vision was recognised when Wycombe became one of only six
The surveillance operation works within a community safety and
crime reduction framework as part of Wycombe Watch, an umbrella local authorities so far to achieve a Gold Assessment and Accreditation
scheme which includes familiar initiatives such as Shopwatch and Award from the CCTV User Group – its highest accolade – with the citaPubwatch, with other members comprising Thames Valley police and tion mentioning the scheme’s “commitment to excellence and outstandlocal businesses. This partnership between the commercial sector and ing achievement in the development, management and operation of their
public agencies was originally established to reduce crime in High town centre CCTV system”.
Crime reduced
Summer 2006
22
This issue sponsored by:
CCTVImage
| Rooms with a View
Operator control
The increasing number of cameras coming into
the control room, including some 65 units feeding
pictures from neighbouring local authorities, meant
too much pressure for display space in the existing
video wall and a new solution had to be found.
This involved individual operator workstations,
with the ability for the operator to configure which
images he wanted to display on the wall monitors
at any one time. But that decision brought with it a
need for above average management information,
procedures and patrols, all based on crime pattern
analysis and intelligence to determine the critical
areas for monitoring at specific times of the day
or night.
Running alongside this innovative approach to
increasing capacity demands, Ken has not been
afraid to open up the scheme to independent scrutiny. A CCTV Lay Visitor Panel was set up to
challenge the surveillance operation and offer fresh The CCTV control room won the User Group’s Gold Award
ideas on service delivery. Independent from the
council, the Panel comprises between 10 and 16 members of the public goes wrong procedures should be in place to ensure the problem is conand aims to promote public confidence in CCTV by safeguarding the trolled and dealt with appropriately. Julian Thrussell, the BSI’s business
rights and interests of those residing in or visiting the areas covered by development director, comments that processes leading to key performthe surveillance operation. Putting teeth behind these words, there are ance indicators (KPIs) are documented with the aim of continually
regular unscheduled visits to the control room plus an annual report and improving them through their uniform application by each staff member.
meeting of the Panel that’s open to the public.
Examples of KPIs implemented by Wycombe include the percentage
“This is a ‘Mr Average’, typical CCTV system, but one that works of system downtime per year, the average rectification time per minor
very well because of its efficient utilisation of technology married to system failure, and the annual cost per productive activity.
high standards of staffing and management,” says Ken. “We’re not a
“ISO 9001 involves traceable and auditable processes and reviews,”
high-tech operation – we’re still using tape recording, for example. But Julian adds. “Until information is recorded accurately and in a consistent
our level of success and effectiveness is down to the people, not the way it’s very difficult to change, evolve and improve. For example, this
hardware. But those people need to be trained to have confidence in data collection could enable you to analyse why arrest numbers are going
what they do, with targets, goals and measurement included as part of up, or look at the full implications of taking on new staff, such as training
this important process.”
issues. Put simply, ISO 9001 brings with it the useful discipline of forcRecognising this concept of measurement against key performance ing people to write things down in a methodical way that brings benefits.
indicators, running alongside the scope of scrutiny already implemented, At the BSI we describe this is a plan, do, check and act process.
Ken then took the first step towards a move that has really put Wycombe
“Ken set out to identify his business drivers and to set benchmarks for
on the map. He approached the British Standards Institute (BSI) with the operational targets, formalising the structure of what Wycombe needed
idea of extending the quality management standard ISO 9001: 2000 to to do to deliver its service. This is all about organisations being honest
the council’s CCTV operation. As an internationally recognised standard with themselves and self-critical, so that they can understand the probfor management of a business’ systems, used to assess its ability to meet lems they identify and be in a position to resolve them.”
customer, regulatory and business requirements, ISO provides a frameReacting to Julian’s observations, Ken Pearce notes that because ISO
work for managing and improving an organisation’s quality system using 9001 independently stipulates that certain actions must be taken, staff
a process-based approach. Among the benefits are improved internal ‘buy in’ to the scheme and understand that he, along with control room
efficiency and employee involvement – music to Ken’s ears: “Any local technical manager Chinda Virdee and John Munir, are not simply badgauthority is, of course, looking for best value and we saw ISO 9001 as ering them to do certain things. In this sense, the standard is regarded as
the best route for us to achieve this,” he enthuses.
being a management tool and not some form of punishment. “Half the
battle for us is enabling staff to understand why they are doing something
and accept that the rules are there for good reasons,” says Ken. “ISO
9001 has demonstratThe route to attaining ISO 9001 involves factors surrounding manage- ed its worth in terms
Come in from the cold – feature in the
Directory of Member Companies: p46
ment responsibility, resource management and realisation of the service of improved staff conprovided, with the system’s effectiveness being measured and reviewed fidence and that’s been
to foster continual improvement. The starting point is for the managers reflected in the strongest set of staff appraisals we’ve achieved in 10
to show commitment to the successful operation of the system through years of the system’s operation.”
For the BSI, applying ISO 9001 to Wycombe’s CCTV control room
their involvement with it. Resources are then looked at in three ways:
people, infrastructure and the work environment. Once you have com- was a first and the process of applying the standard to this type of operamitment and direction from managers and the necessary resources to do tion has been valuable in the sense of providing a framework that other
the job, the standard moves on to provide a framework for managing the local authorities can now benefit from. Control room administration
manager John Munir points out that in the period prior to re-certification,
work you do.
As a template that can be applied to any organisation, some of the top- a year after Wycombe first achieved the standard, the BSI’s assessor was
ics aren’t always relevant, but the BSI’s advice is to simply concentrate able to quiz him in a much more thorough and informed way because the
on the areas relevant to you. Processes drive the system and if something
Cont’d next page
Route to ISO 9001
This issue sponsored by:
Summer 2006
23
Rooms with a View
| CCTVImage
framework was in place.
However, John, Ken and Julian are all keen to stress that in terms of
meeting key performance indicators, ISO 9001 is not all about whether
percentage increases have been achieved. Rather, the standard focuses
attention on the issues causing any problems and asks questions about
how organisations deal with these in an efficient and effective way. “It’s
all about appropriate procedures being consistently applied,” says Julian
Thrussell. “The onus is on the organisation because they know their
business, although we can suggest ideas ‘imported’ from other areas the
BSI is involved in.”
As Ken succinctly puts it, “For us, this process is not about numbers
and results but the processes and measurement criteria. So to put things
another way, if you set out to sell 10 balloons and only managed five, as
long as the processes involved in selling those five balloons were correct
it doesn’t matter if you didn’t meet the original target because the processes are the more important factor to consider.”
Julian Thrussell, Ken Pearce and John Munir
Practical communications
Providing a practical example of how the standard has assisted Wycombe’s
operational effectiveness, John Munir produces a message book that has
been introduced as a means of recording information instead of separate
pieces of paper. This is accompanied by a physical print block personalised for each operator, used to produce a stamp in the message book and
requiring each member of staff to sign that they have read and actioned
the relevant task. For instance, if Ken decided that coffee cups should not
be taken out of the rest area and into the control room, any staff member
subsequently failing to comply could then be reprimanded.
Although ISO 9001 does require a documented quality manual and
some procedures, essentially the amount of documentation you have is
up to you. Wycombe district council’s quality management system is
defined within its community safety strategy, quality manual, code of
practice, quality system procedures manual, technical manual and CCTV
User Group benchmarks.
Ken believes Wycombe district council’s work will benefit many other
local authorities’ CCTV operations and is willing to work with anyone
approaching him to learn more. Sitting beside him, John Munir points out
that the standard has enabled Wycombe to present any third party with
paperwork in a properly tabulated and portable format. That includes
other councils and commercial organisations, for whom it may be competing for external monitoring contracts.
The word is spreading and Wycombe has already dealt with a number
of interested parties also thinking of going down the ISO 9001 route.
Indeed, visits have even included a delegation from Representative of the
Assistant Mayor of Moscow!
Essential reference guide... Outstanding value for
money... Key tool for end-users... see pages 46-49
The CCTV Image directory of
member companies*
Ê
ˆÀiV̜ÀÞʜvʓi“LiÀÊVœ“«>˜ˆiÃ
8dbeVc^Zha^hiZYVgZbZbWZghd[i]Z88IKJhZg<gdje#BZbWZgh]^e^cY^XViZhVXdbeVcnhjWhXg^WZhid
i]Z^YZVahd[i]Z88IKJhZg<gdje!VcYVgZXdbb^iiZYidje]daY^c\i]Z]^\]ZhihiVcYVgYh#
6Xi^kZ88IKHZXjg^inAiY
IZa#%&+)'"'-++';Vm%&+)'"'-++-'
LZW/lll#VXi^kZ"XXik#Xd#j`
:bV^a/Zcfj^g^Zh5VXi^kZ"XXik#Xd#j`
6Xi^kZ88IKHZXjg^inAiYVgZV
XdbeVcni]ViVgZjc^fjZidi]Z88IKhZXidgVhdcZd[i]Zdcan88IK^chiVaaVi^dc
bV^ciZcVcXZXdbeVc^Zhi]ViiV`ZVegd_ZXi[gdb^ih8dcXZei^dcid^ih8dbeaZi^dc
l^i]^ihYZY^XViZY88IKZc\^cZZghVcY^c"]djhZX^k^aYZeVgibZci#HdiV`Zi]Z
ldgg^ZhVlVnVcYaZijhejindjgb^cYVigZhi#
8dbejiZg^hZY9^\^iVa
HZXjg^inHnhiZbhAiY
IZa# ))%&))(")%*%*'
;Vm ))%&))(")%*%+&
LZW/lll#XYhhnhiZbh#Xd#j`
:bV^a/h^bdc5XYhhnhiZbh#Xd#j`
89HHnhiZbhYZh^\ch!hjeea^Zh!^chiVaahVcYbV^ciV^ch]^\]fjVa^inVcVad\jZ
VcYY^\^iVa88IKhnhiZbh^cXajY^c\k^YZdigVchb^hh^dcVcYY^\^iVagZXdgY^c\
[dgi]Zeg^kViZhZXidgVcYadXVaVji]dg^inidlcVcYX^inXZcigZhX]ZbZh#
8dbejiZgCZildg`AiY
IZa# ))%&)-(")-%%-;Vm ))%&)-(")-..,,
LZW/lll#Xcaj`#Xdb
:bV^a/hVaZh5Xcaj`#Xdb
6ae]V:HHAiY
IZa#%&.&"',(''((
;Vm%&.&"'*+*%%.
:"bV^a/^c[d5Vae]VZhh#Xd#j`
LZW/lll#Vae]VZhh#Xd#j`
6ae]V:HHegdk^YZheZX^Va^hiijgc`ZnEgd_ZXiBVcV\ZbZcihZgk^XZhidejWa^X
VcYeg^kViZhZXidgXa^Zcihdc88IKVcYgZaViZYegd_ZXih[gdbegd_ZXiXdcXZei
i]gdj\]id]VcYdkZg#
8CA^hVc^ccdkVi^kZVcYZmeZg^ZcXZYY^\^iVahZXjg^inhdaji^dchegdk^YZgVcY
hnhiZbh^ciZ\gVidg!^ciZ\gVi^c\>E"WVhZYhdaji^dch[dg88IK!6XXZhh8dcigdaVcY
>cigjYZg9ZiZXi^dc^chZXjg^inVeea^XVi^dchVhlZaaVhXjhidb"Wj^aihnhiZbh#8CA
]Vhldci]ZÈ7ZhiHd[ilVgZÉVcYÈ>ccdkVi^dcÉVlVgYhVii]Z>EHZXjg^in6lVgYh#
8899Zh^\c:g\dcdb^XhAiY
IZa#%'%",*.('-)*
;Vm%'%",*.('.%.
:bV^a/eVja#igVjW5XXY#dg\#j`
LZW/lll#XXY#dg\#j`
8g^iZX8dchjaiaiY
IZa#%&,%+"+'**,,
;Vm%&,%+"+'**..
LZW/lll#Xg^iZXXdchjai#Xdb
:bV^a/^c[d5Xg^iZXXdchjai#Xdb
889heZX^Va^hZh^c]jbVceZg[dgbVcXZVcYjhVW^a^in[dghZXjg^inhnhiZbh#
I]Z8dbeVcn]VhWZZcegdk^Y^c\ZmeZgi^hZidJ@<dkZgcbZci9ZeVgibZcih!
^cYjhignVcYi]ZigVchedgiVi^dchZXidgdcdei^b^h^c\88IKhnhiZbhh^cXZi]Z
ZVgan&.-%Éh#8a^Zcih]VkZ^cXajYZY=BEg^hdcHZgk^XZ!=^\]lVnh6\ZcXnVcY
bV_dggV^alVnhiV`Z]daYZgh#
>cYZeZcYZciHZXjg^in8dchjaiVcih
™9Zh^\cVcYheZX^ÒXVi^dc
™EZg[dgbVcXZWZcX]bVg`^c\
™I]gZViVcYg^h`VcVanh^h
LZegdk^YZHZXjg^in>cYjhign6ji]dg^ina^XZcXZidegVXi^XZigV^c^c\[dg88IK
deZgVidghVcYhZXjg^in\jVgYheajhdi]ZgVXXgZY^iZYXdjghZh#K^h^idjg
lZWh^iZdgXVaajh[dgYZiV^ah#
8^inHncXAiY
IZa/%&,%,"',*&+.
;Vm/%&,%,"',(-,+
:"bV^a/^c[d5X^inhncX#Xd#j`
LZW/lll#X^inhncX#Xd#j`
9ZY^XViZYB^XgdhAiY
IZa#%&+&",',('%%
LZW/lll#YZY^XViZYb^Xgdh#Xdb
;Vm#%&+&",',((%%
:bV^a/XjhidbZghZgk^XZh5YZY^XViZYb^Xgdh#Xdb
:hiVWa^h]ZY[dg'%nZVgh!9ZY^XViZYB^Xgdh^hVc^ciZgcVi^dcVabVg`ZiaZVYZg
^ci]ZÒZaYd[heZX^Va^hi88IKXdcigdaZfj^ebZci#I]ZXdbeVcn^hgZcdlcZY
[dgi]ZYZh^\cVcYbVcj[VXijgZd[gdWjhi!YZY^XViZY!bjai^eaZm]VgYlVgZ
YZh^\cZYidbZZii]ZYZbVcYhd[Xdci^cjdjh')"]djghZXjg^inhjgkZ^aaVcXZ#
8^inHncXVgZi]ZaZVY^c\J@VcY>ciZgcVi^dcVaegdk^YZgd[6jidbVi^XCjbWZg
EaViZGZXd\c^i^dc#6eea^XVi^dch^cXajYZAVl:c[dgXZbZci!6ci^"iZggdg^hb!
=dbZaVcYHZXjg^in!=^\]HZXjg^inH^iZh!EVg`^c\VcYIgV[ÒXHnhiZbh#
EgdYjXih^cXajYZi]ZGdVYGjccZgGVe^YYZeadnbZcihnhiZb!i]Z7aVX`W^gY
gdWjhiXdbeVXidjihiVi^dcVcYi]ZLVhe&'k^ciZaa^\Zci6CEGXVbZgV#
8d\cZi^mA^b^iZY
IZa# ))%-,%,"))'..)
;Vm ))%-,%,"))'..*
:bV^a/^c[d5Xd\cZi^m#Xd#j`
LZW/lll#Xd\cZi^m#Xd#j`
6]VcYh"dciZX]c^XVaXdchjaiVcXnheZX^Va^h^c\^cigV[ÒX
Zc[dgXZbZciVcYXdbbjc^inhV[ZinhnhiZbh#8d\cZi^md[[ZghV]da^hi^XVeegdVX]
^cXajY^c\^c^i^VaVhhZhhbZci!hnhiZbYZh^\cVcYheZX^ÒXVi^dc!egdXjgZbZci
:J!Eg^cXZ'egd_ZXibVcV\ZbZci^cXajY^c\Wjh^cZhhegdXZhhbVcV\ZbZci!
XdcigVXiVYb^c^higVi^dcVcYbVcV\ZYbV^ciZcVcXZ#6Xi^kZ^ci]Z88IKJhZg
<gdje!8d\cZi^mVgZ^c[dgbZYd[i]ZaViZhiYZkZadebZcihVcY]VkZVc^c"YZei]
jcYZghiVcY^c\d[aZ\^haVi^dc#
4HISªISSUEªSPONSOREDªBY
9ZglZciHnhiZbh
IZa#%&+,%",(%&-,
;Vm%&+,%",(%&-:bV^a/hVaZh5YZglZciXXik#Xdb
LZW/lll#YZglZciXXik#Xdb
9ZglZci^hVc^cYjhignaZVYZg^ci]ZÒZaYd[
>c[gV"GZY^aajb^cVi^dc[dg88IK#9ZglZcibVcj[VXijgZhadc\"a^[Z]Vad\Zc
VcYhda^Y"hiViZA:9>G^aajb^cVidgh[dg^ciZgcVaVcYZmiZgcVa!adc\gVc\ZVcY
h]dgigVc\ZVeea^XVi^dch#9ZglZci]VhYgVlcjedc^ihZmeZgi^hZ^c>c[gV"GZY
idYZh^\cG:<ž!VYkVcXZYcjbWZgeaViZXVeijgZjc^ihl]^X]XVeijgZkZ]^XaZ
cjbWZgeaViZhYjg^c\i]ZYVnVcY^cidiVaYVg`cZhhVic^\]i#
NÊ
/ 6 “ > } i
/6“>}iÊ
<adWVaBH8HZXjg^in
IZa# ))%&&,".('((.)
:bV^a/9ZgZ`b5\^\h#j`#cZi
;Vm ))%&&,".('&&*.
LZW/lll#\^\h#j`#cZi
>cYZeZcYZci!bjai^"Y^hX^ea^cZYhZXjg^inVcY88IKXdchjaiVcih
YZa^kZg^c\WZhikVajZhdaji^dch#;gdbXdcYjXi^c\eZg[dgbVcXZVjY^ih
d[Xdhi$WZcZÒid[Zm^hi^c\hnhiZbhdgXdhiZY[ZVh^W^a^inhijY^Zhd[
ediZci^VahX]ZbZh!i]gdj\]idi]ZZmeZgi^hZ^ci]ZYZh^\c!heZX^ÒXVi^dc
VcYegd_ZXibVcV\ZbZcid[88IK!VXXZhhXdcigda!igVchb^hh^dcVcY
i]ZhZVbaZhh^ciZ\gVi^dcd[hjX]hnhiZbh^cVaaZck^gdcbZcih#
=^\]BVhiK^YZdAiY
IZa# ))%&')("(,%)))
;Vm ))%&')("(,%***
LZW/lll#]^\]bVhik^YZd#Xdb
:bV^a/^c[d5]^\]bVhik^YZd#Xdb
:HH6HZXjg^in<gdje
IZa# ))%&,*'"-)-%.)
;Vm ))%&,*'"-)%,-%
LZW/lll#ZhhV#Xd#j`
:bV^a/Zcfj^g^Zh5ZhhV#Xd#j`
:HH6^hWdi]Ve^dcZZgVcYVaZVYZg^c88IKhZXjg^iniZX]cdad\n#
:HH6]VhWZZcVii]Z[dgZ[gdcid[i]Z88IKhZXjg^in^cYjhignh^cXZ
^ih^cXZei^dcdkZg&-nZVghV\d#7nWj^aY^c\dci]Z88IKiZX]c^fjZh
YZkZadeZY^cdi]Zg^cYjhig^Zh!lZ]VkZWZZcVWaZid\V^cVY^hi^cXi
iZX]c^XVaVYkVciV\Zi]Vi]VhZcVWaZYjhid\gdl^cidi]Zbdhi
^ccdkVi^kZdg\Vc^hVi^dc^ci]ZÒZaYidYVn#
Jh^c\AVcYGdkZghZfj^eZYl^i]&%bdg&*bbVhih!lZXVceaVXZdjgXVbZgV
VabdhiVcnl]ZgZ#L]ZgZkZg^c:jgdeZndjcZZYVk^YZdhjgkZn!Vh`jhid
fjdiZ#
^"8dbean
IZa# ))%&&("'(&&&%%
;Vm ))%&&("'(&&,.+
LZW/lll#^"Xdbean#Xd#j`
:bV^a/^c[d5^"Xdbean#Xd#j`
;VhiK^YZdHZXjg^in6<
J@Y^hig^WjidgH^\bV<gdje
IZa#%-,%%"*)%*(%
;Vm%-,%%"*)%*(&
LZW/lll#[Vhi"hZXjg^in#Xdb
:bV^a/hVaZh5h^\bV\gdje#dg\
;VhiK^YZdHZXjg^inYZkZadehegdYjXih[dgY^\^iVagZXdgY^c\!igVchb^hh^dcVcY
egdXZhh^c\d[VjY^d$k^YZdh^\cVahjh^c\hiVcYVgY^hZYXdbegZhh^dcVa\dg^i]bh#I]^h
^cXajYZhcZildg`XdbeVi^WaZVjY^d$k^YZdZcXdYZgh!YZXdYZgh!XdYZghVcY9KGh#
™>cYZeZcYZciVjY^ih
™EgdXZYjgZegdYjXi^dc
™;ZVh^W^a^inhijY^Zh
9ViV8db>ciZgVXi^kZAiY
IZa#%&('*"(*.***
;Vm%&('*"(*.(((
LZW/lll#YViVXdb^ciZgVXi^kZ#Xd#j`
:bV^a/^c[d5YViVXdb^ciZgVXi^kZ#Xd#j`
8B<8dchjaiVcXn
HeZX^Va^hiHZXjg^in8dchjaiVcXn
IZa# ))%'(".''*.-&:"bV^a/Xb\#XdchjaiVcXn5WiXdccZXi#Xdb
FjVa^ÒZYZaZXigdc^XZc\^cZZgh(*nZVghZmeZg^ZcXZegdk^Y^c\^cYZeZcYZci
VYk^XZdcVl^YZgVc\Zd[Y^hX^ea^cZh088IK!6XXZhh8dcigda!EgdYjXi
:kVajVi^dc!>ciZ\gVi^dc!IgVchb^hh^dc!HdjcYHnhiZbh!BZY^Vi^dc!
EZg[dgbVcXZ"WVhZYXdcigVXih!Egd_ZXiBVcV\ZbZci#>c'%%'lZXZaZWgViZY
&%nZVghVh^cYZeZcYZciXdchjaiVcih#
ˆÀiV̜ÀÞÊ
:aZXigdhdc^X
IZa#%&(''"''''&&
;Vm%&(''"'-''&*
:bV^a/^c[dgbVi^dc5ZaZXigdhdc^X"j`#Xdb
LZW/lll#ZaZXigdhdc^X#Xdb
:aZXigdhdc^XheZX^Va^hZh^caVg\ZhXgZZcY^heaVnhnhiZbh!egdk^Y^c\XdbeaZiZ
hdaji^dch[gdbYZh^\cXdcXZeihiddc"h^iZhjeedgi#6hlZaaVhd[[Zg^c\V
WgdVYgVc\Zd[Y^heaVniZX]cdad\n!lZYZkZadeVYkVcXZY^bV\ZegdXZhh^c\
egdYjXihVaadl^c\]jcYgZYhd[88IK^bV\ZhidWZXdbW^cZYl^i]bdc^idg^c\
Veea^XVi^dchdcVY^heaVnlVaa#8Vaai]Z8dcigdaGddbIZVbdgk^h^idjglZWh^iZ#
I]ZXdbeaZiZ88IKXdcigdagddbbVcV\ZbZcihnhiZbd[[Zg^c\^cX^YZci
gZedgi^c\!bVee^c\!deZgVidgZ[[ZXi^kZcZhh!YV^anad\h!iVeZbVcV\ZbZci!
9ViVEgdiZXi^dc6Xi&..-Xdbea^Vcil^i]VjY^iigV^a#
?K8Egd[Zhh^dcVa:jgdeZAiY
IZa# ))%'%"--.++%%%
;Vm ))%'%"--.++%+%
:bV^a/XXikhVaZh5_kXegd#Xd#j`
LZW/lll#_kXegdZjgdeZ#Xdb
;^ghih^\]iK^h^dcAiY
IZa#%&'*'",-%%%%
;Vm%&'*'",-%%%&
LZW/lll#[^ghih^\]ik^h^dc#Xd#j`
:bV^a/hVaZh5[^ghih^\]ik^h^dc#Xd#j`
I]ZJ@ÉhaVg\Zhi^cYZeZcYZcihjeea^Zgd[k^h^dcVcY]^\]"gZhdaji^dc
XdbedcZcihVcYhnhiZbh[gdbi]ZldgaYÉhaZVY^c\hjeea^Zgh^cXajY^c\/
XVbZgVh!^aajb^cVi^dc![gVbZ\gVWWZgh!aZchZh!VcYhd[ilVgZ#
;dglVgYK^h^dc
IZa# ))%-,%"%&&(&(&
;Vm ))%-,%"%&&(&('
LZW/lll#[kXXik#Xd#j`
:bV^a/hVaZh5[kXXik#Xd#j`
;dglVgYK^h^dc88IKAiYYZh^\cVcYbVcj[VXijgZi]ZgZkdaji^dcVgnB^X&"(%%
88IKXVbZgV!Vahd`cdlcVhBZiVaB^X`Zn!d[l]^X]dkZg'%%%]VkZWZZc
hdaY^ci]ZeVhi[djgnZVgh#
Ê
BVcj[VXijgZghd[OdcZKj;jh^dc^ciZ\gViZY88IKXdcigdahdaji^dch#
BZnZgiZX]egdk^YZh88IKXdcigdahdaji^dchl^i]VgVc\Zd[hiVcYVgY
egdYjXih[dgZkZgnYVn88IKhnhiZbheajhi]ZVW^a^inidegdYjXZXjhidb^hZY
hdaji^dch#
;Vm%&&+"'()+%%(
LZW/lll#gZbeadn#Xd#j`
88IK8dcigdaGddbBVcV\ZbZciXVgg^ZYdjiWn[jaanigV^cZYVcYkZiiZY
deZgVidghYZa^kZg^c\V]^\]an"VXXaV^bZYbVcV\ZYhZgk^XZ#:mXZZY^c\
:meZXiVi^dch###
HVbhjc\IZX]l^c
IZa# ))%&.('")**%%%
;Vm ))%&.('")**('*
LZW/lll#hVbhjc\XXik#Xdb
:bV^a/h#h]VlaZn5hVbhjc\#Xdb
B;9>ciZgcVi^dcVaAiY
IZa# ))%&,.)"*&+&,&
;Vm ))%&,.)"*'))+%
LZW/lll#b[Y^ciZgcVi^dcVa#Xd#j`
:bV^a/bV^a5b[Y^ciZgcVi^dcVa#Xd#j`
:hiVWa^h]ZY^c&.,*!B;9egdk^YZh^cYZeZcYZcihZXjg^inVYk^XZVcYbjai^"
Y^hX^ea^cZYiZX]c^XVaZmeZgi^hZ^c88IKhjgkZ^aaVcXZhX]ZbZhVcYXdcigdagddbh!
WaVhi"gZh^hiVcihigjXijgZhVcYe]nh^XVaXdjciZg"iZggdg^hibZVhjgZh#B;9]Vh
XdbeaZiZYdkZg-%idlc$Xdbbjc^in88IKhX]ZbZhVcYd[[ZghZaZXig^XVa$ZaZXigdc^X!
X^k^a$higjXijgVa!VgX]^iZXijgVaVcYbZX]Vc^XVahZgk^XZhZc\^cZZg^c\ZmeZgi^hZ#
HVbhjc\IZX]l^c]VhWj^aiVc^begZhh^kZgZejiVi^dcVhdcZd[i]Z
bVcj[VXijgZghd[i]Z]^\]ZhifjVa^inXXikhnhiZbhVkV^aVWaZidYVn#LZXVc
d[[ZgVc^begZhh^kZX]d^XZd[egdYjXihl^i][ZVijgZhi]VildjaYcdgbVaanWZ
VhhdX^ViZYl^i]]^\]Zgeg^XZYbVX]^cZh#
CH<HZXjg^in8dchjaiVcih
IZa#%&+&"))%-&&+
;Vm%&+&"(**'('^c[d5ch\hZXjg^in#Xd#j`
lll#ch\hZXjg^in#Xd#j`
HXngdcA^b^iZY
IZa#%&'&")&),%((
;Vm%-,%"&+)'*')
LZW/lll#hXngdc#Xd#j`
:bV^a/^c[d5hXngdc#Xd#j`
H;JHE/6jidbViZY88IKiVeZVcVanh^hadd`^c\[dgegZ"YZÒcZYXg^i^XVaZkZcih
:7H9/8dkZgil^gZaZhhhjgkZ^aaVcXZhnhiZb
CEI7?9/;Vhi!ZVhnXVbdjÓV\^c\VcYZc]VcXZbZcid[k^YZd$VjY^ddW_ZXihdc
88IKiVeZ
Egdk^YZghd[heZX^Va^hi^cYZeZcYZci88IKXdchjaiVcXnidi]ZejWa^XVcYeg^kViZ
hZXidgh^cXajY^c\0HigViZ\^XVcY;^cVcX^VaEaVcc^c\!8dcigdaGddb9Zh^\c!
HnhiZb9Zh^\c!IZcYZg^c\!Egd_ZXiBVcV\ZbZci^cXajY^c\89BGZ\h!
8dcigVXiBVcV\ZbZci!8dbea^VcXZ6jY^ihVcYEgdXZYjgZhEgZeVgVi^dc#
HeZX^Va:kZcih8dbbjc^XVi^dchAiY
IZa#%-)*"&(%)+&,
;Vm%-)*"&(%)+&:bV^a/^c[d5h^akZgXdcigda#Xdb
LZW/lll#h^akZgXdcigda#Xdb
Dei^bjb
IZa# ))%-,%"(*%'&,& ;Vm ))%-,%"(*%'&,'
:bV^a/^c[d5dei^bjb#bZ#j`
LZW/lll#dei^bjb#bZ#j`
>cYZeZcYZcihZXjg^inXdchjaiVcihVcYVXXgZY^iZYigV^c^c\egdk^YZgYZa^kZg^c\
fjVa^inhZgk^XZh#
™DjgZmeZgi^hZ0ndjghV[ZgZck^gdcbZcih
™DjgigV^c^c\0^begdk^c\ndjghiV[[XdbeZiZcXZ
™Djg`cdlaZY\Z[dgndjggZfj^gZbZcih
LZ]^gZVcYdeZgViZiZbedgVgn88IK0VgVc\Zd[Zfj^ebZciXdkZg^c\Vaa
Veea^XVi^dch!ejgedhZWj^aiBdW^aZ88IKJc^i!i]ZgbVa>bV\^c\VcYVc
ZmigZbZanÓZm^WaZdeZgVi^dc#
BVgX]CZildg`h
IZa#%&'.&")(+%',
:bV^a/^c[d5bVgX]cZildg`h#Xdb
LZW/lll#bVgX]cZildg`h#Xdb
BVgX]CZildg`hž^hVaZVY^c\egdk^YZgd[^ccdkVi^kZ>E"WVhZYk^YZdVeea^XVi^dch
[dghZXjg^inhjgkZ^aaVcXZVcYbdc^idg^c\#Djghd[ilVgZVcY]VgYlVgZhdaji^dch
VaadlWjh^cZhhZhid^cXgZVhZdeZgVi^dcVaZ[ÒX^ZcX^ZhVcYVYYgZhhg^h`VcYVhhZi
bVcV\ZbZcil^i]Vc^ciZ\gViZYhZid[k^YZd"WVhZY^ciZaa^\ZcXZiddahi]Vihjeedgi
Zc]VcXZYYZX^h^dc"bV`^c\#I]Z>HD.%%&/'%%%XZgi^ÒZYXdbeVcnhZgkZhi]ZcZZYhd[
aZVY^c\WVc`h!gZiV^adg\Vc^oVi^dchVcYigVchedgiVi^dcVji]dg^i^ZhVgdjcYi]ZldgaY#
EZiVgYhAiY
IZa#%&.('",--'--
;Vm%&.(',--(''
LZW/lll#eZiVgYh#Xdb
7nhjeean^c\iV^adg"bVYZhZXjg^inhdaji^dchi]VigZhedcYY^gZXianidheZX^ÒX
ldg`^c\Zck^gdcbZcih!EZiVgYh]VkZZhiVWa^h]ZY!VcYVgZbV^ciV^c^c\!adc\"iZgb
gZaVi^dch]^ehl^i]djgXjhidbZgh#EZiVgYhAiYVgZVX`cdlaZY\ZY^ccdkVidgh^ci]Z
YZh^\c!bVcj[VXijgZVcYhjeeand[VYkVcXZYhZXjg^inVcYhjgkZ^aaVcXZhdaji^dch0
^cXajY^c\bjai^"bVcj[VXijgZg>EXVbZgVhd[ilVgZ!^ciZ\gViZYXdcigdahnhiZbh!
dc"WdVgYEgdK^YVk^YZdhjgkZ^aaVcXZVcYi]ZaViZhiYZkZadebZcih^ci]ZHl^[i
gVc\Zd[l^gZaZhhbdW^aZXVbZgVhnhiZbhjh^c\i]ZaViZhi8D;9BIZX]cdad\n#
IVkXdbIgV^c^c\
IZa#%&)-.-.*%..
;Vm%&)-.-.))%%
:bV^a/hVaZh5iVkXdb#Xdb
LZW/lll#iVkXdb#Xdb
IVkXdbiZVX]Zhi]ZhZaZXi^dc!^chiVaaVi^dc!deZgVi^dcVcYbV^ciZcVcXZd[Vaa
ZaZXigdc^XhZXjg^inhnhiZbh^cXajY^c\88IK!CZildg`>E!6XXZhh8dcigda!EZg^bZiZg
9Z[ZcXZVcY>cigjYZg6aVgbh#>id[[ZghVXXgZY^iZYH>6A^XZcX^c\XdjghZh[dg88IK
EHHDeZgVidghVcYbVcndi]Zg7I:88Zgi^ÒXViZYXdjghZhVcY^hVEgZ[ZggZY
Hjeea^Zgd[igV^c^c\idH>ID!:86!:A86HVcYi]Z8VgZZgIgVch^i^dcEVgicZgh]^e#
BZi]Vb6k^Vi^dc9Zh^\cAiY
IZa# ))%&)'%"*+*+&;Vm ))%&)'%"*+*+':bV^a/HijVgib_g5Vda#Xdb
LZW/lll#bVYXXik#Xdb
I]ZB69gVc\Zd[eVci^aiVcYeVcdcan]ZVYh!XVbZgV]djh^c\hVcYVXXZhhdg^Zh
^hi]ZegdYjXid[dkZg(%nZVghXdci^cjdjhYZkZadebZciVcYhZihcZlhiVcYVgYh^c
fjVa^inVcYgZa^VW^a^in#B69egdYjXih[ZVijgZ^c]^\]lVnhVcYigV[ÒXbVcV\ZbZci!
idlcVcYX^inXZcigZ!eda^XZVcYeg^hdchX]ZbZhi]gdj\]djii]ZJ@VcYldgaYl^YZ#
!UTUMNª
!UTUMNª
x£
xÓ
4HISªISSUEªSPONSOREDªBY
LVkZaZiIZX]cdad\nAiY
IZa#%'%"-,*+*)-%
:bV^a/^c[d5lVkZhidgZ#Xdb
LZW/lll#lVkZhidgZ#Xdb
7IgZYXVgZk^h^dc
IZa#%-%%"+,(''&
LZW/lll#gZYXVgZ#Wi#Xdb
:bV^a/gZYXVgZ#k^h^dc5Wi#Xdb
™9Zh^\cZghbVcj[VXijgZghd[LVkZhidgZY^\^iVak^YZdVjY^dZciZgeg^hZhnhiZbh
™A^cjmWVhZYYZh^\ch"[jaan>EZcVWaZYl^i]gZVai^bZgZXdgY^c\dcZkZgnX]VccZa
™Bjai^"hZgkZgXVeVW^a^in[dgaVg\ZY^hig^WjiZY88IKVeea^XVi^dch
™8dbeVXigj\\ZYgZXdgYZgh[dgbdW^aZigVchedgiVi^dcVeea^XVi^dch
™GZbdiZbdc^idg^c\bVcV\ZbZcidcA>CJM!L^cYdlhBVXeaVi[dgbh
gZYXVgZk^h^dc^hi]Za^c`WZilZZci]ZXVbZgVVcYi]ZXdcigdagddb#I]Z]^\]
fjVa^inVcYYZeZcYVWaZZcY"id"ZcY88IKhdaji^dc[dgWdi]adXVaVji]dg^i^ZhVcY
igVchedgi#
4HISªISSUEªSPONSOREDªBY
ˆÀiV̜ÀÞÊ
6JIDB6I:9
CJB7:GEA6I:
G:8D<C>I>DC
GZbeadnBVcV\ZYHZgk^XZh
IZa#%&&+"'()+%%+
:bV^a/gbh5gZbeadn#Xd#j`
?K8^hVbVg`ZiaZVYZgd[]^\]fjVa^in>EcZildg`XVbZgVh!VcVad\jZ
XVbZgVh!9KGhVcYK8Gh!]^\]gZhdaji^dcÓVihXgZZcA89VcYhiVcYVgY
bdc^idghVcYY^heaVnhXgZZch#?K8XVcegdk^YZVXdbeaZiZhnhiZbhdaji^dc
[dgVkVg^Zind[hZXjg^inVcYhjgkZ^aaVcXZVeea^XVi^dch#
<ZcZh^hJ@AiY
IZa# ))%&*+*"+((,*,
;Vm ))%&*+*"+((+(.
:bV^a/hVaZh5\j`#Xd#j`
LZW/lll#\j`#Xd#j`
AZVY^c\88IK$6CEG^ciZ\gVidghVcYYZkZadeZghd[I^Whahd[ilVgZ[dgXg^bZ
gZYjXi^dc!VXXZhhXdcigdaVcYigV[ÒXbVcV\ZbZci^hhjZhhjX]VhWjhaVcZ
Zc[dgXZbZci#9ZkZadeZghVcYegdk^YZghd[C66H"Xdbea^VcicZildg`ZYYViV
]VcYa^c\VcY^bV\ZhidgV\Z#
NÊ ˆ À i V Ì œ À Þ
BZnZgiZX]AiY
IZa# ))%&+&"+'--)%+
;Vm ))%&+&"+'-.-&&
LZW/lll#bZnZgiZX]#Xd#j`
:bV^a/hVaZh5bZnZgiZX]#Xd#j`
8^inHncXAiY
%&,%,"',*&+.
8dbejiZgGZXd\c^i^dc
HnhiZbh
%&&-.",.'%,,
<ZcZh^hJ@
%&*+*"+((,*,
86B:G6H
7VmVaaAiY
%&+&)"%+++&&
8dclVnHZXjg^inEgdYjXih
%&).)")+&(,(m+%)
9ZccVgYAiY
%&)'%"),%(*(
;dglVgYK^h^dc88IK
%&'*'"-)-(,(
?K8Egd[Zhh^dcVa:jgdeZ
%'%--".++%%%
BVg`BZgXZg:aZXigdc^Xh
%&)''"-('+(+
EVcVhdc^XJ@AiY
%,,+-"*.,&%&
Fj^X`88IKAiY
%&'*'"-*'&&&
H6CND:jgdeZAiY
%&.'("),,'''
I:7J@
%'%-.".(,&%%
K^hZjbAiY
%-)*")*-.-*+
88IK"BD7>A:
6HE
%&.')").*,'+
B:AHZXjgZHnhiZbh
%'),+"(%+%+
HeZX^Va:kZcih
8dbbjc^XVi^dch
%-)*&"(%)+&,
Hign`Zg8dbbjc^XVi^dchAiY
%-,%,",%*-&&
88IK8DCIGDA
=6G9L6G:
BZnZgiZX]AiY
%&+&"+'-"-)%+
88IKA:CH:H
EZciVm
%&,*(",.',''
GV^cWdl88IK
%,-++"-%*()'
88IKHNHI:BH
"HJEEAN!>CHI6AA!
B6>CI6>C
6XXZhh8dbbjc^XVi^dc
HZgk^XZhAiY
%&),)"-()-()
6iZXHZXjg^in
%&.''")**).+
6jidbViZYHnhiZbhHZgk^XZh
%&)-."**%&'%
7dhX]HZXjg^inHnhiZbh
%&-.*"-,-%-8VbZgVK^h^dc
%,.,%"'+'++,
8VgiZaHZXjg^inHnhiZbhEaX
%&,%-",*+&%%
88IKHZgk^XZhAiY
%&')-"(,'&&&
89HHnhiZbhAiY
%&))(")%*%*'
8ZcigVaHZXjg^inHnhiZbh
AiY
%&&*."'*,.*(
8ZgiV^cin<gdjeHZXjg^in
HZgk^XZhAiY
%&)*)-*))&*
NÊ
/ 6 “ > } i
88IKHNHI:BH
8DCHJAI6CIH
8dbejiZg^hZY9^\^iVa
HZXjg^inHnhiZbhAiY
%&))(")%*%*'
9ZaVlVgZ8dbbjcX^Vi^dch
AiY
%&'&+"(&),%%
?d]chdc8dcigdahAiY
%'(.'"*+))()
CdgWV^c
%&&-."))%&'(
DclViX]
%-%%"%+-,%-+
E]didcI<AiY
%&)-("))%)-FjVYgVciK^YZdHnhiZbh
%&&*."'*'*'&
HZaZXi6HZgk^XZB^YaVcYh
AiY
%&,-'"*'***%
IZX]cdad\nHdaji^dch
%&,%+"'''***
I]VaZh
%'%"-(.&+*)*
InXd>ciZ\gViZYHnhiZbh
%&.*)",-)%,.
7ZEgZeVgZY
%&''*"))-.&'
7jgd=VeedaYAiY
%&''*"('%+%%
8B<8dchjaiVcXn
%'(.'"'*.-&88IKHZXjg^inHZgk^XZh
%&(++"*%%&%.
8d\ZciHZXjg^inHdaji^dch
AiY
%&*',"*.+)+'
8d\cZi^mAiY
%-,%,"))'..)
8db[dgiOdcZ
%&,%-"**%)**
8g^IZX8dchjaiAiY
%&+&)".'%%''
9Vk^YBVX`Vn6hhdX^ViZh
%&)&("()'.,(
9Vk^c\idc8ZcigZ[dg
8dbbjc^in
%&,.*"*(%+)+
9^bZch^dcEgdYjXi^dchAiY
%&-))"',('%%
<adWVaBH8HZXjg^in
%&&,."('((.)
<ddYl^aa6hhdX^ViZh
%&'&"'%%(%%)
<lnc=j\]Zh
%&).'"*((.)=78dchjai^c\:c\^cZZgh
%'(-%"((,,+'
>cYZeZcYZci8dbbjc^XVi^dc
Hdaji^dch
%&.'+"-&)(,&
>ciZg;dgXZ6hh^hiVcXZ
%&.)'"--...,
?BIHnhiZbh
%&(',"(*(+*(
?88HZgk^XZh
%&'%)"++,*%AVbWZgi6hhdX^ViZh
%&',+"(-,%.
BVhdch8dbbjc^XVi^dch
%&+&-",,,-%B;9>ciZgcVi^dcVa
%&,.)"*&+&,&
BdghZHZXjg^in8dchjaiVcih
%&'-("*(,&(&
CH<8dchjaiVcXn
%&+&)")%-&&+
Dei^bjbHZXjg^inHZgk^XZh
AiY
%-,%("*%'&,&
E?68dchjai^c\
%,,-+"(+'.,)
GH7HZXjg^in8dchjaiVcXn
%'.'%".&(.%+
GZYkZgh=dX`Zc6hhdX^ViZh
%&'&)")&+,%%
HZXjg^inGZhZVgX]Zg
8dchjaiVci
%'%"-**+.++,
H<L6hhdX^ViZh
%-,%,"*&,''%
I]ZAncY]jghi8dchjaiVcXn
%'%"-(.%,-.%
88IKIG6>C>C<
7gdVYaVcYHZXjg^inIgV^c^c\
%&+%(")-)--)
88IKIgV^c^c\#8db
%&'*'"+,-*-.
9ViV8db>ciZgVXi^kZAiY
%&++&"-''.-9ZaiVIgV^c^c\8dchjaiVcih
%&-.+"-*%+-%
<ddYl^aa6hhdX^ViZh
%&'&"'%%(%%)
BZgXjgnHZXjg^inIgV^c^c\
HZgk^XZh
%,,-'"+*,&.)
HD:6XVYZbn
%-,%"%++-)-%
IVkXdbIgV^c^c\
%&)-."-.*%..
I]ZEgdiZV8dcXZei
%&))("'(+.%'
8DBBJC>86I>DCH
=:AEED>CIH
8dbeajhIZaigdc^X
%&(,&"-(%('+
8n[VhHnhiZbhAiY
%&)+'"-&---%
D\^Zg:aZXigdc^XhAiY
IZa#%&,',"-)**),
8DBEA:I:
HDAJI>DCH
6Xi^kZ88IKHZXjg^inAiY
%&+)'"'-++'<:>ciZgad\^mJ@AiY
%&&('"(-&++<:HZXjg^inJ@AiY
%-,%,",,(%)=dcZnlZaaK^YZdHnhiZbhJ@
hjZ#]dlZh5]dcZnlZaa#Xdb
HVbhjc\IZX]l^c
%&.('")**%%%
IZa^cYjh
%&''("*%.(%%
Jc^hZXjgZAiY
%&,%,"'-+%&,
8DCHJAI6CIH
6ae]V:HHAiY
%&.&"',(''((
6hhdX^Vi^dcd[HZXjg^in
8dchjaiVcih
%,%,&"'')-+*
6i`^chIZaZXdbh
%&+)'"*'*'%%m*'&'
8DCIG68IHI6;;
7gdVYaVcY<jVgY^c\
HZgk^XZh
%&+%(")-)--)
8]VgiZgHZXjg^ineaX
%'%"-*%,,,&,
AZ\^dcHZXjg^in
%&.''"+)+,,,
EgdÒaZHZXjg^inHZgk^XZh
%'%,)".-(*&&
GZbeadnBVcV\ZYHZgk^XZh
%'%-*"%,*.*-
!UTUMNª
!UTUMNª
xÎ
x{
B6CJ;68IJG:GH
8DCIGDAGDDB
=6G9L6G:
7VgXdAiY
%&&-."++)+&&
7daY8dbbjc^XVi^dchAiY
%&.'*"')**..
8899Zh^\c:g\dcdb^Xh
AiY
%'%",)-)*%).
8D:AiY
%&&('"(%--%%
:aZXigdhdc^XJ@
%&(''"''''&&
>ciZX];jgc^ijgZ
%&+&)",,&.&.
H6CND:jgdeZAiY
%&.'("),,'''
I]^c`^c\HeVXZHnhiZbh
%'("-%+.+.&.
8DCIGDAGDDB
B6C6<:B:CI
HNHI:BH
Fj^X`88IKAiY
%&'*'"-*'&&&
H^ZbZch;HE
%&,-)")&'+()
HncZXi^XHnhiZbh
%&&)'"**'*%.
IZXhZX:jgdeZ
%&).*",*'--'
K^Xdc>cYjhig^Zh
%&)-."*++(%%
BDC>IDG>C<
H:GK>8:H
<j^YZHZXjg^inHZgk^XZh
%-)*"%*-%%&&
HZ[idcHZXjg^inHZgk^XZh
%&*&."()),),
HZaZXi6HZgk^XZB^YaVcYh
AiY
%&,-'"*'***%
HjggZn7jh^cZhhLViX]
%&)-("*.-.+%
^"8dbean
IZa))%&&('(&&&%%
EDA:H86B:G6
HJEEDGIH
9KG$CKG
6aigdc8dbbjc^XVi^dch
%&'+."-(&)(&
9ZglZciHnhiZbh
%&+,%",(%&-,
=^\]BVhiK^YZd
%&')("(,*)))
IZXhZX:jgdeZ
%&).*",*'--'
69EGDK^h^dcHnhiZbh
%&))'"')'((%
8dbejiZgCZildg`AiY
IZa))%&)-()-%%-9VaabZ^Zg:aZXigdc^XJ@
%&&,("%(.%%(
9ZY^XViZYB^Xgdh
))%&+&",',('))
9KIZaJ@
%-,%"')%%,&+
;VhiK^YZdHZXjg^in6<J@
Y^hig^WjidgH^\bV<gdje
%-,%%*)%*(%
>cY^\dK^h^dc
%&(&)",*,(,(
E>K^h^dc
%-,%%",----H6CND:jgdeZAiY
%&.'("),,'''
IZXidc
%'("-%+.*-*Idjg6cYdkZg8dcigdah
%&*(%"*+'+%&
K^h^bZig^Xh
g\dl^c\5k^h^bZig^Xh#Xdb
LVkZaZiIZX]cdad\nAiY
%'%"-,*+*)-%
>B6<:6C6ANH>H
9ZXiZaHZXjg^inAiY
%&'+-",',*-+
9ZbjmK^YZdHZgk^XZhAiY
%-)*"''+"(&'-
B6CJ;68IJG:GH
6VhhZiHZXjg^inAiY
%&.%-"'(%-(%
8dclVnHZXjg^inEgdYjXih
%&).)")+&(,(
;^ghih^\]iK^h^dcAiY
%&'*'",-%%%%
BVg`BZgXZg:aZXigdc^XhAiY
%&)''"-('+(+
BZi]Vb6k^Vi^dc9Zh^\c
B69
%&)'%"*+*+&BZnZgiZX]AiY
%&+&+"'--)%+
DeiZm:jgdeZAiY
%&+'-"+(&%%%
HD;IL6G:!
6C8>AA6G>:H
6jgdgV8dbejiZgHZgk^XZh
%-,%+"%+%)&'
8^cgVbJ@
%&),("',&%&%m)&.
8dbk^h^dcEINAiY
+&'.."%+)'-%
8jW^iZX]
%&''("+.&*))
9ZXiZaHZXjg^inAiY
%&'+-",',*-+
:hhVHZXjg^in<gdje
%&,*'"-)-%.)
;j_^E]did;^abJ@
%'%,)"+**,)'
^"8dbean
IZa))%&&('(&&&%%
EZiVgYhK^h^dc
%&.('",--'-Gd`ZBVcdgGZhZVgX]
%&,.)"-((%%%
HXngdcAiY
%&')&"&),%((
HijY^dHnhiZbh:aZXigdc^Xh
%&&-."(')+%%
K>9:DIG6CHB>HH>DC
7:LcZi8dbbjc^XVi^dchAiY
%&'.("-,('(*
8CA8dbejiZgCZildg`AiY
%&)-(")-%%-8D:AiY
%&&('"(%--%%
@cdlVaa#Xd#j`
%-,%'"'*%(,,
BGH8dbbjc^XVi^dchAiY
%'.'%"'')&+,
gZYXVgZk^h^dc
%-%%+,(''&
8DBE6C>:H=><=A><=I:9>CG:9!
H::69HDCEG:K>DJHE6<:H
4HISªISSUEªSPONSOREDªBY
“Make sure they can find you.”
* This advertising opportunity is available to CCTV User Group members only. For more information, call Peter
on 01543-250 456 or email [email protected]. Rates subject to change. Copy subject to approval.
Professional
solutions for
smart users.
Reduce costs against existing
and manned guarding options.
S U P P LY • I N S T A L L • M O N I T O R • M A I N T A I N • R E S P O N D
Direct Response specialise in supply, installation,
monitoring, maintenance and response for CCTV systems.
Our professional maintenance contracts can be used to
cover or upgrade your existing system.
Reseller Program
Direct Response have a
unique reseller program call now to see how we
can work together
FREE Site Survey
Direct Response offer a genuine professional site survey
with no obligation.
Domestic Solutions
For domestic solutions, please call 0845 33 111 33
or email [email protected]
Tel: 01952 230036
Fax: 01952 293602
Email: [email protected]
2nd Floor : Jordan House
Hall Court : Hall Parkway
Telford : Shropshire : TF3 4NN
www.directresponseicu.com
| CCTVImage
Rooms with a View
Road warriors
Nicknamed the “jam busters”, the staff of the Highways Agency are responsible for patrollling
the nation’s motorways, smoothing traffic and aiding motorists in distress. While they are on the
road, they have a network of monitoring centres backing them up.
A NEWS STORY THAT HIT the headlines last year,
about a scheme designed to ease motorway congestion, seized front-page attention for more than just the
obvious reason – namely that any moves to clear an
increasingly clogged roads network are music to the
ears of frustrated motorists.
This initiative also struck a chord because of the
way it apparently seemed to take control of duties previously conducted by the police. A specially created
squad of ‘jam busters’, it was reported, were starting
work on the UK’s busiest motorway, the orbital M25,
helping to keep traffic flowing and reducing delays.
In truth, the ‘jam busters’ had been in action since
April 2004 in the West Midlands area, trialling a
project devised by the Highways Agency in cooperation with the police, as Agency spokesman Stuart
Thompson confirms to CCTV Image. The idea, he
explains, was actually born from the fact that police
patrols were spending a disproportionate amount of
time dealing with incidents such as broken down
vehicles. This had been proving a distraction from
their core role of preventing and detecting criminal
activity.
The Highways Agency, it was decided, had to The Regional
take more of an active role in helping to tackle the
situation. By simplifying traffic management responsibilities, the solution
devised – a new Traffic Officer Service – is able to free up police resources
and allow these to be directed these towards tackling crime, dealing with
serious road accidents and improving driver behaviour.
The traffic officers play a supportive role, aiming to keep traffic moving around collisions, handling the removal of debris in the carriageway,
looking for broken down vehicles, and organising temporary road closures.
They’re also involved in stopping and directing traffic when required,
arranging for the removal of damaged and abandoned vehicles, managing
the safe clear-up after road traffic collisions, undertaking high visibility
patrols and other similar duties.
Last winter, for instance, officers helped out following heavy snowfalls in
Kent, assisting the police by moving stranded vehicles off the M20 and M2
onto the hard shoulder and providing welfare help to drivers.
Eyes and ears
There is an interesting analogy between this new traffic officer service and
the way in which private security companies play their own supportive role
within the ‘wider police family’, for traffic officers have assumed some,
but not all, of the police roles and responsibilities. This becomes clear as
Thompson describes the scenario of a major motorway accident involving
injuries or possible fatalities. In such circumstances, the police – supported
by the other fire and ambulance emergency services – take charge of the
situation and are supported by Highways Agency staff handling traffic
issues on the perimeter of the scene. The police still handle any incident
involving injury, allegations or criminality.
Operating from a number of outstations in their designated region,
the 1500-strong squad of traffic officers act as the eyes and ears of their
Regional Control Centre (RCC), each of which is staffed by police and
Highways Agency personnel around the clock. In total, 300 Agency staff
at seven RCCs send traffic officers to incidents, coordinate the responses of
emergency services and other service providers, manage and monitor traffic
Control Centres watch the motorways 24/7
conditions (including through the use of CCTV) to provide early warning
and respond to incidents, and put information messages on the electronic
signs over the road to warn motorists of dangers ahead or diversion routes.
These new RCCs are the product of a £36.1 million investment by the
Highways Agency in its role as traffic manager for motorways and major
A-roads in England. The Agency manages, maintains and operates some
4800 miles of motorways and all-purpose trunk roads, in partnership with
police forces and a variety of other agencies such as local highways authorities, other government departments, regional planning bodies and transport
operators.
The earliest RCC to get up and running, at Quinton in the West
Midlands, was fully operational by last summer as part of an incremental
rollout of the traffic officer service. By contrast, the East Midlands RCC
based at Nottingham Business Park, didn’t start handling traffic officers in
Derbyshire until earlier this year and will complete its regional implementation of the service, in Northamptonshire, this summer.
For the record, the other RCCs cover the North West (based at Rob Lane
on Merseyside), North East (at Calder Park, West Yorkshire), the South
West (operating from junction 18 of the M5 at Avonmouth, near Bristol),
the South East (located at Godstone in Surrey, with its facilities shared by
the local police) and the East (a brand new facility situated close by the
South Mimms service area at junction 23 on the M25 in Hertfordshire).
Stuart Thompson of the Agency invited CCTV Image behind the scenes
of the East RCC, which was built at a cost of £11.2 million (including
around £5 million worth of new technology). The site includes a base for
the traffic officers who, in addition to the M25, also patrol the M4, M40,
M1, M10, A1(M), M11 and the A14 – the latter being included because of
its function as a strategic link between the M11 and A1(M).
At South Mimms, RCC staff responsibilities include 21 traffic officer
patrol units operating during the day. Coordination of control centre activities is handled by two key people, both of whom are physically located at
the back of a large room: a Highways Agency supervisor is stationed next to
a Hertfordshire police liaison officer, who interfaces with the seven forces
Summer 2006
26
This issue sponsored by:
CCTVImage
covered by the RCC’s ‘patch’.
Playing a coordinating role for all seven of the RCCs is the National
Traffic Control Centre based in Birmingham, which takes a strategic
overview of the ‘global’ picture, sending and receiving information. Stuart
Thompson explains that while the Centre looks at wider issues, it is not
actually in overall charge of the RCCs. As a privately operated service
working in conjunction with the Highways Agency, as well as other organisations, the Centre uses a traffic monitoring system linked to all strategic
signs on the networks supported by additional CCTV cameras and new
automatic hold-up systems. These measures provide a coordinated real-time
information service to travellers, delivered through variable message signs
and in-car systems.
“In an incident such as the Buncefield oil depot explosion last December,
which occurred on the side of the M1 not far from South Mimms, the
Centre played an important role in coordinating information to warn traffic elsewhere in the country about the impact of this serious event,” says
Thompson. “In situations like this, for example, its actions help to ensure
that a tailback doesn’t start forming from the back of the queue, while the
local RCC plays its part in dealing with the front of the queue.”
Emergency response
In the aftermath of Buncefield, procedures were put to the test under the
spotlight of national media attention and Thompson believes they proved
effective and resilient. After three explosions occurred at the fuel depot
near Hemel Hempstead, just after 6am on Sunday 11 December, fires in
twenty of the 3 million-litre fuel tanks blazed for four days. Response to
the incident was led by the emergency services, with the Highways Agency
in support.
Its traffic officer service was not fully operational in the area at the time,
as staff had not completed their training, but they were still able to play a
role with assistance provided by more experienced colleagues coordinated
from the South East RCC at Godstone. Officers managed M1 closures and
carried out patrols to check on prevailing smoke levels. Interestingly, they
were also involved in moving on a disproportionate number of apparent
vehicle breakdowns on the hard shoulder close to Buncefield, which on
investigation turned out to be press and other photographers using the
motorway as a vantage point.
At South Mimms, a Gold Command event response post can be set up
rapidly in an area located just behind the control room and separated from
it by full-length windows. During a major or critical incident, outside staff
from the emergency services, local authorities and other agencies can be
accommodated here, where they can see the wall mounted display screens,
but operators in the control room itself remain acoustically separated from
them. It’s important for RCC staff not to be distracted or disrupted in such
circumstances, since in addition to their incident-related duties they must
also deal with other events happening in their region.
Providing control room operators with clear views of motorway activity
are dynamic display systems, which audio-visual presentation and image
management specialist Electrosonic has supplied to five of the new RCCs.
Each large screen display wall supports between 20 and 50 video feeds,
which the firm says can be displayed simultaneously without dropping
resolution or frame rate. Applications such as map displays, anemometer
read outs (providing wind speed and direction data from the Severn Bridge
in Bristol, for instance) and other monitoring systems are integrated into
the wall layouts.
Working with Computacenter, Electrosonic has provided Toshiba and
Mistubishi DLP (digital light processing) rear projection displays and each
of the 12 screens currently installed at South Mimms, for example, is 67in
diagonal. Paul Brooks of Electrosonic explains that the key components of a
large screen display wall system are the display devices, the controller, and
interface equipment. The ‘brain’ of a large screen display is the controller
or processor which accepts video and computer feeds and, under instruction from the operator and/or external interfaces, formats them into window
layouts on the display devices, performing the necessary source switching
and scaling.
This issue sponsored by:
| Rooms with a View
Electrosonic
VNQuantum controllers
integrate the video and
computer graphic images
onto the display wall
– the wall at the South
East RCC, for instance,
includes a map source
with a resolution of
2560x1024 pixels and
an overlaid synchronised
clock.
The operator interface must be as straightforward as possible, as
the control room staff
are there to manage the
road network, not the
display wall. A simple
set of buttons (usually
on a touch panel) is all
that is required to select
pre-configured display
layouts. Often other systems, such as CCTV con- RCCs support the staff on the road
trollers, can automatically
select sources and layouts on the display wall in the event of an incident.
As road networks and associated camera installations grow, the Regional
Control Centre and the display system need to grow too. Accordingly, the
East RCC, for example, includes removable panelling to accommodate
additional displays at a later date. DLP technology provides far greater
colour accuracy and image rendition than is available using an LCD screen.
DLP screens also provide linear imagery, ie when a number of them are
combined one single display can be created, with the added benefit of
uniform colour images throughout. Additionally, the technology can run 24
hours a day without risking damage to the display.
DLP display
While DLP is more expensive than other technologies, ongoing costs are
low since the system’s lamp is the only component requiring annual replacement. Electrosonic’s Paul Brooks points out that each DLP lamp will offer
between 8-12,000 hours’ use. The company has a five-year maintenance
contract with the Highways Agency that includes twice-annual preventive checks and response to any problems within four hours. “DLP rear
projection is becoming more widespread as smaller Highways Agency and
police control rooms are amalgamated into larger centres such as the RCCs.
The slimmer nature of the
technology and reduced
We are pleased to welcome six new
companies to the Directory this month: p46
costs involved are also
popularising it as a specification choice. This display method also offers greater interaction in terms
of allowing either enlarged images from particular CCTV cameras or opening a number of windows per screen.”
Backing up the display wall images are a number of spot monitors and
control equipment housed on operators’ desks, including systems such as
command and control logs into which staff can input information on incidents. CCTV cameras can also be overlaid into motorway maps using a
Geographic Information System.
An additional touch screen controller interfaces with the Integrated
Command and Control system, enabling use of communications equipment such as radios and the emergency roadside telephones. The Highways
Agency is trying to educate the travelling public to use these telephones
in preference to simply dialling 999 using their own mobile phones, as
the control centre operator answering these calls can immediately see a
Cont’d next page
Summer 2006
27
| CCTVImage
Rooms with a View
person’s exact position. Otherwise, staff tend to find motorists are unable to
describe either their direction of travel, the nearest junction to them or even
the motorway they are on!
The MIDAS touch
One characteristic of motorway travel familiar to motorists is the pulsing
effect caused by even very minor incidents, which can trigger drivers to
brake suddenly until they realise the road ahead is clear. This ripple or
concertina then feeds back down the motorway, often causing traffic to
slow to a temporary halt several miles back for no apparent reason. Helping
to combat this, RCC operators are assisted by automatic incident detection
equipment including traffic flow sensors on the M25. Using a Motorway
Incident Detection and Automatic Signalling (MIDAS) control system,
these sensors determine volume usage between two points over a specific
timeframe and set speed limits accordingly.
Magnetic loops installed beneath the road surface every 500m count the
number of vehicles flowing through, evaluate the headways between them
and calculate occupancy (the time period vehicles occupy the loop for). This
data is used to smooth out effects such as traffic bunching using the variable
speed limits displayed to drivers using the red ringed Controlled Motorway
Indicator signs on M25 gantries.
Stuart Thompson notes that the new traffic officers’ training enables
them to perform rolling roadblocks under what’s called live lane working
conditions. This means that instead of simply closing the motorway at a
junction, in order for example to carry out debris removal from the carriageway, their vehicles can be used to gradually slow down traffic instead,
allowing officers to speedily and safely collect the debris. This steady speed
reduction helps reduce the concertina effect that causes significant tailbacks
to occur and also avoids the need to cone off lanes, which takes longer to
Q UINTON C ENTRE
carry out.
Summarising the
success of the traffic officer service
to date, Thompson
points out that while
these staff have no
powers of arrest or
enforcement, they
can pass on information via their RCC
to the police liaison
officer. Incidents
involving bad driving have led to vehicle details being
forwarded for investigation,
leading
to motorists being
arrested for driving
under the influence “Jam busters” in action
or alcohol and drugs.
Target times are being met, the Agency adds, such as for reaching people stranded on motorways. Indeed, eight out of ten incidents in the West
Midlands (where the pilot scheme began two years ago) are now being handled by traffic officers. Despite an increase in traffic volumes in this region
over that time, the Agency also reports a decrease in congestion-related
incidents. Besides allowing the police to focus on their crime fighting priorities, the officers’ traffic management role should mean drivers experience
safer and more reliable journeys in future.
Barco TransForm A: Expandability is the key
THE NEW REGIONAL CONTROL CENTRE for the
West Midlands, also known as Quinton, is required to
monitor a large number of roadside CCTV camera positions and to visualise these relative to their physical
locations on the road network. This is accomplished on
a dynamic Display System (DDS) along with a number
of other monitoring and alert based systems including
Active Traffic Management (ATM), Anemometer (Wind
Speed Detection), Automatic Incident Detection (AID)
and Weigh In Motion (WIM). The DDS is designed to be
flexible and readily upgraded with the addition of projector
units and controller input/output cards if required at a future date.
A centralised equipment rack located in the equipment room houses the processing system, which is connected to the various sources
and networks. This control processor provides the capability for the
entire DDS with only the screen connection and loudspeaker cables
being run to these locations.
“We offer a complete solution of our displays, image processor,
control software and touch panel as well as our API (Application
Programming Interface) that allows us to link in to the Highways
Agency, and third party systems,” says Simon Turtle, Business
Development Manager, Control Rooms division (UK) and Market
Development Manager, Traffic & Surveillance (EMEA) for Barco
(see Directory for Barco contact details).
The system, which was installed in January 2005 over about 15
days, utilises Barco cDR67-DL 67-inch, 1280 x 1024 rear-projection
DLP displays, arranged in a seven by two cube configuration. The
wall is driven by a Barco TRANSFORM A display wall controller. The
TRANSFORM A receives, scales and displays multiple component video
feeds from the Centre’s CCTV video matrix as well as RGB signals
from the operator workstations for road map and other data.
The display wall features a graphical representation of the motorway network. Traffic signals, CCTV cameras, current positions of
patrol cars and wind speeds are also shown.
“We sat down with the police and the Highways Agency and
mapped out some standard scenarios and layouts,” Simon said. “They
can be called up literally by the touch of a button, from our touch
panel or the operator workstations. Though the layouts are infinitely
variable, the operators can scale anything to anywhere if necessary.
Indeed the layouts will even change automatically to correspond with
‘live’ events. The reality is, however, that there are certain scenarios
that will be used the majority of the time.”
Barco’s cDR67-DL cubes feature dual lamps. If a lamp fails, the
backup switches on within a quarter of a second. A failed lamp can be
changed via rear access to the cube while the other lamp is working,
enabling uninterrupted operation. Also vital to any 24/7 environment
is technical support. “Barco has a five-year maintenance contract via
Marconi to support the Quinton site on a 24/7 basis: We provide them
with preventative maintenance visits, 24/7 telephone support, access
to priority spares and on-site intervention, if required, with our own
engineers.”
Summer 2006
28
This issue sponsored by:
s
Building Technologies
CCTV
ACCESS CONTROL
INTRUSION
FIRE DETECTION
Focusing on truly integrated
CCTV security systems
Siemens is dedicated to developing integrated security and surveillance systems that
fully communicate with each other in order to provide the most versatile solutions.
We insist on the highest standards, producing analogue and digital products of
outstanding build quality, reliability and, above all - exceptional performance.
The CCTV range of Siemens is comprehensive, wide-ranging and includes many
outstanding features - with the possibility of true 24 hour surveillance.
With Siemens as a partner, you are only ever a phone call away from total support.
Siemens: one brand, one partner - one system.
Siemens Building Technologies, Hawthorne Road, Staines, Middlesex TW18 3AY. Tel: 01784 412698 email: [email protected] www.sbt.siemens.com
Rooms with a View
| CCTVImage
Enfield blazes the IP trail
The adoption of IP technology can be a daunting task, but Alan Gardner at the Enfield Public Safety
Centre believes there are clear benefits to be had, especially the ability to offer a range of services,
including CCTV and alarms, all integrated into one communications and control platform.
THE ENFIELD PUBLIC SAFETY Centre,
under the control of CCTV manager Alan
Gardner, is going IP. Not just digital – that
was done years ago – but IP, the technology
that provides a universal bridge between
disparate technologies. Everything from
access control and alarms to CCTV and
building management systems can be “IP
enabled”, providing a shared method of
communications and control that yields the
closest thing to true integration available
thus far.
Alan, a longstanding member of the
CCTV User Group, is working with a
User Group member company, Computer
Networks Ltd (CNL – see directory for
contact details). CNL’s IP Security Centre
(IPSC) will link together CCTV, alarms,
access control and just about anything else
you care to hang on an IP network.
The objective is to create a monitoring
centre in the Borough of Enfield that can
look after council-owned buildings as well
as other facilities such as schools, hospitals
and bus and railway stations. As we outlined
in an article two years ago (“Emergency CNL’s IP Security Centre will control all of Enfield’s security systems
Control”, CCTV Image, Spring 2004), the
Enfield Public Safety Centre was built for just this purpose. It meets all the ing sector, he says there was very little on offer that would achieve what
requirements for a BS5979 (Category 2) alarm receiving centre, including he was looking for: an open architecture solution that was independent of
any specific hardware.
physical security, self-contained power supplies and controlled entry.
Alan says he liked CNL, with a strong background in IT and IP networking, because “they came from outside the security sector, actually
being in the IT sector, so they didn’t have any hang-ups about bespoke
To date, the Centre has taken on a number of outside monitoring jobs stuff, or ‘you must buy this in order to work with that’.”
CNL were very open to suggestions, he adds, and whenever he asked
including all of the monitoring for the neighbouring Borough of Waltham
Forest, comprising some 56 cameras. Talks are also underway with other them if IPSC would perform a certain function, they were able to say yes
potential public sector cli- and demonstrate it.
A key feature of the solution that Alan was looking for was a system
ents, including schools,
railways and hospitals, that was entirely paperless. The paperless solution was vital because Alan
but Alan concedes it is a didn’t want his staff spending all of their time typing letters or logging
lengthy process which, he events on paper. More importantly, it all had to be accessible from the
notes ruefully, is some- same terminal, so staff didn’t have to walk across the room to access a
times hampered by anti- separate system, either to record or retrieve information.
“I wanted a paper-free system,” says Alan. “If I’m going to do lots
competition regulations
which directly conflict of alarms and have to pay loads of admin staff to come in and write letwith the government’s ters, email reports or fax things, then it’s not worth it…. We gave them
[CNL] a list of things, which they have put in, so it’s been developed as
anti-crime agenda.
Integration of alarms, we wanted it.”
access control and CCTV
has been Alan’s goal since
the Enfield Public Safety
Centre took its first cam- Appropriately enough, perhaps in honour of the man who invented
era feed four years ago. the first computer in the 19th Century, the first building to be conHowever, he says it was nected to Enfield’s new IPSC infrastructure was Charles Babbage House
difficult to find the tech- (Interestingly enough, as a boy Babbage attended a school in Enfield).
nology that would make it
At Babbage House, IPSC has linked into the CCTV system as well as
happen. Within the CCTV the intruder alarms panel. In the event of an intruder alarm activation,
IP’s answer to Spaghetti Jnct and security manufactur- or any activity on the motion detection sensors in the CCTV cameras,
Road to integration
Babbage connection
Summer 2006
30
This issue sponsored by:
| Rooms with a View
CCTVImage
aim of the game,” he says, “is the more we bring
in, the cheaper overall it becomes.”
a map of the area will pop up on the operator’s
workstation back at the Public Safety Centre
and an audio link will be established with the
site which enables the operator to talk to anyone
in the building.
“Using the system, we can have a look
around the site. Eventually we aim to go for
a certain standardisation for video and videoalarm systems, but this is our first project really
and we’re learning from it,” says Alan.
Currently, Alan is using Mobotix IP cameras
at Babbage House. He likes Mobotix because
they have good image quality and work well on
the IP network. However, he says that IPSC is
not hardware dependent and can be configured
to use different cameras. As he says, “Never say
no to new technology.”
Fibre options
One of the spin-off benefits of building the IP
infrastructure is that once a building is connected
to the network, the bandwidth (up to 1GB in
some cases) can be used for non-monitoring tasks
as well. Currently the Council has put over 20
kilometres of cabling in the ground, linking 12
major buildings.
Videoconferencing is one of the potential benefits. “We’ve done trials on it already on our
network and it’s good. We’re just now looking at
linking in the police stations and the civic centre
and ourselves as the control point,” Alan says.
“IPSC will control the video switching so we
have control from here.”
When not being used by emergency services,
Alan has been working on the Enfield Public James Condron of CNL dis- Alan believes it can be made available to Council
Safety Centre project since early 2002, prior cusses IP with Alan Gardner
staff to save on travelling to meetings.
to the Centre being completed. “I had three
And the IP links have the added advantage
cameras in December ’02, three actual cameras and now we’ve got 200 that they can be used by the IT department in place of leased lines from
or so, so it’s been going very well in the past three and a half years,” telecom providers, thus
Sit with some of the best names in the
he says.
providing connectivity
industry – join the Directory today: p46
As mentioned earlier in this article, the Centre was always meant to be to the corporate network,
more than just a CCTV monitoring centre. Built to meet stringent insur- internet and email, as
ance requirements, the Centre could withstand most forms of attack and well as providing a connection for IP-telephony.
continue operating. In the event of an emergency, it can serve as a Gold
It’s apparent from talking to Alan that, for him, security is not just about
command centre and give police and other emergency services access to CCTV. It’s about providing a service that’s reliable and flexible enough
CCTV footage as well as video conferencing links to colleagues in other to take on a range of tasks, including alarm monitoring. And it’s about
locations.
working with other departments within the Council to get maximum “bang
Alan explains that the Centre could potentially handle inputs from a for the buck”, in this case working closely with the IT department on the
thousand cameras or more, as well as alarm inputs from hundreds of cabling infrastructure. In light of this, the investment in an all-around IP
buildings. Ultimately, he is looking to achieve economies of scale. “The solution makes sense, both financially and operationally.
Explosive growth
STANDARD
RESPONSE
Onscreen flowcharts help guide operators through incidents
“THE MOST IMPORTANT BIT that I liked about IPSC was the virtual
flowchart,” says Alan, explaining how CNL’s IPSecurityCenter software
enables the manager or supervisor to pre-program a set of responses
which an operator must follow in the event of an incident, such as an
alarm activation.
With a user interface that looks like a simple drawing program, users
can write a set of instructions that will guide the operator from start to
finish, depending on the type of incident which has occurred. Using the
example of an alarm activation, the instructions would pop up on the
operator’s screen when an alarm signal was received in the Centre.
“If they want you to phone the caretaker before the police, of if they
want to go to a security guard or straightaway to the police depending on
the circumstances of the alarm, that’s what it will tell the operator to do,”
says Alan. “And because it’s automated, it will – instead of saying phone
this person – it will pop up and say, ‘I have already emailed this person or
faxed this person’. And all of the actions are audited.”
And Alan adds: “It shouldn’t be left to people to remember what to do,
or to remember half of it or part of it. Sometimes you’ve got temporary
staff and maybe they don’t know what to do.... There’s nothing worse than
going home at night wondering what happens if there’s an emergency
– will they do the right thing?”
The flowchart function uses a standard set of icons to represent different
types of actions or decision points that can be reached in a process. Users
can specify conditional statements (ie, if X then do Y), prompt users for
information or ask them to do something and, as Alan explained, even
This issue sponsored by:
send an email or a fax, automatically filling in the relevant information.
“Sod’s Law says that someday you’ll try and find the book that has
the emergency procedures in it and it won’t have been updated or something’s missing,” says Alan. “But this software is centralised and it will
never deviate from that process. And it won’t allow someone to not do
something.”
Summer 2006
31
| CCTVImage
National strategy
Time for a new plan?
At a time when the number of CCTV cameras in the UK has increased to an estimated 4 million,
perhaps it’s time for the government to outline a national CCTV strategy. Fortunately, there is a
working group established which is developing a number of recommendations.
MISTY EYED NOSTALGIA HAS A propensity
to overlap with the harsher realities of benefit with
hindsight, and these are mixed emotions that CCTV
managers may experience when recalling the “golden
days” of the mid to late 1990s. For it was then that
the Home Office, under the last Conservative government, started a pump priming cash bonanza that
fuelled some dramatic expansions in the number of
surveillance systems within a variety of different
schemes around the country.
Turning to CCTV as something of a “wonder
tool” in the fight against crime, ministers introduced
the first of the “CCTV Challenge” funding competitions in the spring of 1995, when £5 million of public
money was hastily put up for grabs before the end of
that financial year and attracted 480 bids. Of these,
106 local authorities, community groups, schools
and industrial estates shared the cash awards, which
varied in size from £2000 right up to £100,000.
Another 374 applicants went away disappointed,
although the exercise succeeded in encouraging
£13.8 million in additional matching sponsorship funding through business,
the community and local government sources. Indeed, such was the euphoria
from this episode that only six months later news emerged of a second funding round and in spring 1996, 794 entries were received for a total of £17
million of further government money alone. Over 250 winning bids resulted
and the unlucky applicants on that occasion didn’t have long to wait, for by
late-1996 another £15 million was offered, with 188 schemes emerging successful from 373 bidders in total.
A year after New Labour came to power in 1997, £1 million was added
to an £8 million pot of public money already allocated for a fourth “CCTV
Challenge” competition and 32 schemes benefited from the 281 bidding for
what seemed to the final opportunity for this type of financing. However,
all was not lost, for a lot more funding did emerge as part of a three-year
funding package, albeit for bids submitted from partnerships set up under the
Crime & Disorder Act 1998. There was a stated preference for those aimed
at reducing vehicle crime – one of the government’s stated objectives at the
time – and crime and disorder in residential areas.
Party hangover…
Over 11 years on, many of the schemes originally fostered by this seed corn
investment now face tough new challenges, to meet not just their significant
ongoing operational costs but the technological demands of the digital age
that require a fresh capital injection to meet future requirements.
At the same time, SIA licensing of CCTV PSS operators has shifted the
framework within which the surveillance sector works. Suddenly, the 1990s
funding frenzy is being viewed along the same lines as the social changes
introduced in the 1960s. In short, it’s time to take stock, learn from the past
and face the future – head on.
Britain now has an estimated 4.2 million cameras – 20% of the world’s
CCTV, one camera for every 14 inhabitants. Yet, as we reported in the May
issue, there has been little central coordination of how the investment has
been spent and Garry Parkins of the Home Office told the Spring conference
that it hadn’t spent its money as wisely as it could have. Following a paper
submitted to the Home Office prepared by Graeme Gerrard, deputy chief
constable of Chester and the ACPO lead on CCTV, a number of suggestions
for improving CCTV systems were identified and accepted for action.
As a result, the Home Office Crime Reduction Delivery Board (CRDB)
sanctioned the creation of a joint Home Office/ACPO national CCTV
strategy steering group and a project team, under joint project managers Ian
Cunningham and Wayne Jones. This is tasked with developing a strategy
for the development of public space CCTV within the UK and the team has
been consulting relevant sectors including the police, serious crime agencies,
transport agencies and other government departments. A number of practitioner workshops and bilateral consultations with interested parties formally
concluded with a CCTV town centre manager workshop held on 7 June, and
Wayne Jones told CCTV Image that it’s hoped the preliminary findings will
be released in the autumn along with a potential action plan.
The steering group project’s terms of reference are:
• to review the current CCTV infrastructure to establish its effectiveness in
terms of crime and disorder and reduction
• through consultation with relevant agencies, develop a strategy that
improves the effective use of CCTV in terms of crime and disorder reduction
and detection, taking into account developing technology and threats
• to report its findings to the CRDB
A document listing issues that have arisen from the workshop sessions has
been circulated, containing ten broad areas for discussion:
1. Standards
2. Registration/inspection/enforcement
3. Training
4. Storage/volume/archiving/retention
5. CCTV networks – live and stored
6. The Criminal Justice System
7. Emerging technologies/changing threats/new and changing priorities
8. Partnership working
9. Management, financial and resource
10. Scope
Training changes
Picking up on one of these issues, the topical subject of training, David
Mann, facilities and security manager at the University of Glamorgan,
recently raised questions about CCTV PSS licensing in his role as Welsh
universities representative to the Association of University Chief Security
Summer 2006
32
This issue sponsored by:
CCTVImage
Officers (AUCSO). Addressing AUCSO’s annual conference in late-April,
he asked what training would be required in 2009 time when the first licences
are renewed. Speaking to CCTV Image, David questioned whether this process should also include specific modular training for managers and whether
supervisors’ training should be introduced in addition to the current general
training for all staff. He also underlined the need for training to reflect technology trends in areas such as storage, archiving and retention of images,
with the implications for issues such as future data protection requirements.
“The SIA’s registration, enforcement and training, as part of the licensing
process, is already an integral element of a national strategy. It’s a bit like
driving a car – you undertake the required training, but with the difference
that in three years’ time you’ll need retraining that not only demonstrates
competency but increases your existing skills.”
Glamorgan University’s surveillance system helps protect over 20,000
full and part-time students and 2000 staff, and in terms of data storage David
notes police interest in a significant increase in the time that recordings made
at licensed premises are kept, rising from 72 hours to 31 days (cited under
section 17 of the Crime and Disorder Act). Changing requirements like this,
he suggests, could be included within a national strategy to clarify matters.
Partnerships value
David adds that the area of partnerships is another important area for the
national strategy to address, given the changing landscape in which elements such as the “wider police family” are being introduced. He believes
partnerships, such as his university’s relationship with community leaders
and police, are an opportunity to share knowledge and resources and help
maximise funds. Glamorgan University, situated 20 miles north of Cardiff, is
a central part of a rural community and one of David’s tasks is looking at the
potential for networking with other CCTV schemes and pooling resources.
“A national CCTV strategy will need to be realistic, because there is such
a variety of surveillance systems with differing objectives out there. There
needs to be an underpinning thread in what we do and want to achieve with
this strategy, but there should also be flexibility to ensure the parameters are
not rigidly and tightly enforced on systems where it’s inappropriate. As an
analogy, it’s rather like having an ordinary driving licence for small to medium sized systems, with a more demanding HGV licence for larger ones.”
Picking up on David’s comments, Mike Withers, CCTV manager at
Salisbury District Council and chairman of the UK Standards Board, says
the 7 June working group meeting was positive. It’s important for a national
CCTV strategy to be implemented, he believes, particularly if it can help
local authorities struggling with revenue costs.
And he adds, “Training is long overdue for professional input and the
mood of the meeting was that in-house staff should be included in this as
there is currently an unsatisfactory two-tier structure. We need to build on
the SIA’s basic level licence training with tiers that reflect, for instance,
the different requirements for CCTV managers to those of operators. It’s
important, too, for police officers to receive training and education in what
CCTV can do.”
to achieve without regularised reporting procedures enabling a realistic comparison of like with like. It’s also tricky and expensive to evaluate the security
results when CCTV is bound up with so many other tasks. He suggests a
national strategy would help by looking at partnerships and information sharing to see how CCTV fits into a holistic crime and disorder strategy.
Meanwhile, over at Darlington Borough Council, Graham Putt, general
manager CCTV, contrasts the valuable “forum” which the national CCTV
strategy steering group has already catalysed with the generalised and unspecific aims stated for Darlington’s own system when it was launched 12 years
ago. Back then, the intentions were to cut car park crime and help prevent
and deal with violent disorder in Darlington during evening periods.
Graham makes an interesting point from his subsequent experience, noting that the relationship between CCTV scheme operators and the police is
not a uniform one, since all 43 forces function differently. At the strategic
level, we need greater consistency, he says, and the advantages of demonstrating that would include the ability to negotiate for centralised public
revenue funding. However, benchmarking between schemes is problematic
because of the lack of meaningful national performance indicators, while
it’s also currently very difficult to quantify the value of CCTV given the
lack of a universal context for meaningful statistics. Graham explains that if
each scheme’s performance management indicators are different the overall
picture is necessarily distorted.
Return on investment
He believes national parameters and baseline standards would greatly assist
local authority CCTV operations to demonstrate their value for money as part
of councils’ overall operations, allowing public sector managers to evaluate
what the surveillance team does in comparison with other council departments that already use national parameters to prove their effectiveness.
Darlington Borough Council has 100 cameras of its own and monitors 50
others for neighbouring Wear Valley District Council in the towns of Bishop
Auckland and Crook. It also has some commercial sector work, including
alarm monitoring activities, while partnership activities include links with
a CrimeNet retail radio network to help combat shoplifting, PubWatch, and
a warden link service that provides further revenue. “We have an ongoing
community safety review within the council,” Graham adds, “and issues
being reviewed include how we interrelate to the police in future. It would
be fair to say that until now we have talked over the fence with them and
occasionally gone into each other’s garden, but that’s all and more formalised
criteria for relationships would be helped by a national CCTV strategy.
“In general, schemes and partnerships tend to work at the local operational
level, partly as a result of factors such as professionalism, as we saw through
events such as the 7/7 London bombings. But there is a need for national
strategy at the level above this, to meet ongoing demands. If you have a
national strategy, it also means that people take notice and comply with certain criteria that they otherwise will tend to overlook in the face of competing
pressures in other areas.”
Police interfaces
Setting the agenda
“The national strategy would also be a benefit in an era of changing technology, such as moves towards introduction of network video recorders with
web accessibility. CCTV is being absorbed by IT and without detailed technical information and knowledge it’s very difficult to keep pace with these
developments and work out what you want the technology to do for you. A
national strategy would help managers like me to avoid being bamboozled
by equipment providers and help us to set the agenda instead,” says Mike.
Salisbury’s 118 camera system, covering the city centre, nearby town
centres of Amesbury and Wilton, plus four park and ride sites and traffic
monitoring of the A36, relies on 10-year-old and older analogue tape recording equipment and Mike expects a switch to digital recording would enable
the council to embrace future third-party contract monitoring as a viable
option bringing in future external revenue. Turning to the question of system
evaluation, he agrees with David Mann that benchmarking is very difficult
This issue sponsored by:
| National strategy
For Ian Harrison, risk services manager at Newark and Sherwood District
Council, the national CCTV strategy’s value will include helping to redress
what he sees as insufficient levels of awareness among the police, which he
feels leads to under utilised potential as a result of police officers who cannot see the full capabilities of surveillance systems. Intelligence-based use
of CCTV could be substantially improved via much better two-way flow of
information, leading to much better crime targeting.
One example of this, he adds, would be for CCTV operators to assist
police in targeting bike thefts in a town centre as a result of theft trend data
being fed to them. “We have to convince politicians and the community as a
whole that it’s worth making the investment in CCTV for the future and one
other way this could be helped is by the police providing us with feedback
on the role surveillance plays in successful crime deterrence and detection
operations, so that this contribution can be highlighted and recognised.”
Cont’d next page
Summer 2006
33
National strategy
| CCTVImage
Putting his own slant on this topic, Nick Saunders, partner and principal
consultant of NSG Security Consultants, recently wrote a five-page letter to
Garry Parkins at the Home Office, detailing his views and suggestions as a
contribution towards shaping the national CCTV strategy. As a former police
crime prevention officer, Nick has seen the surveillance realities from both
the public and private viewpoints and warns that his opinions will be controversial for many end users. It is not simply good enough to accept that CCTV
may prevent crime, he notes; users must understand the mechanisms by
which it may be used to prevent crime. We should no longer think in terms of
crime prevention and detection, but instead set more specific purposes which
identify the mechanisms by which these broad aspirations can be achieved.
Use of technology to help achieve police efficiency gains needs to underpin
how we use CCTV and be a starting point for the national strategy.
Providing a concrete example of this in practice, Nick’s consultancy is
currently retained by the Milton Keynes Community Safety Partnership to
help it develop a CCTV monitoring and management strategy. Having completed a preliminary assessment, it’s been identified that the current use of
public space surveillance may be making a significant contribution to police
efficiency gains, a reduction in policing bureaucracy, and improvements in
public confidence – all key objectives of the Home Office Policing Plan
2005-2008. The Milton Keynes Community Safety Partnership is struggling
to find the ongoing funding to meet the costs of maintaining the existing
public space surveillance, but has acknowledged that the first stage in this
process must be the justification of current use and a better determination of
the benefits of doing so. One area capable of being measured and quantified
is police efficiency gains.
“If we can definitively establish these, we’ll be able to demonstrate a better
return on investment, better guarantee existing internal and external funding
streams, but more importantly make the business case for continuing to use
and invest in public space CCTV surveillance, based upon proper business
modelling. Before getting into the more detailed issues we need to redefine
overall objectives and think more cleverly about how we use surveillance.
At Milton Keynes, for instance, ideas for self-financing operations include
traffic camera access by residents who can then help to plan their journey
times and routes better and contribute to easing of congestion.”
Technical compatibility
Meanwhile, offering a view based on Enfield Council’s technically advanced
system, Enfield Public Safety Centre manager, Alan Gardner, emphasises
that compatibility between systems is an important issue to be addressed,
particularly in an era of anti-terrorism initiatives. “Everyone buys their own
kit and there is little or no conformity of standards – unlike the area of IT
equipment. So with the surveillance sector moving down the digital and IP
route, this is an area that needs addressing,” he comments (also see p30).
Enfield’s 200+ camera system carries out functions such as traffic enforcement and video alarm receiving from a Category 2 ARC and is fully digital.
It’s also involved in technically advanced areas such as real-time monitoring
over radio networks and Alan sits on a camera-sharing group as part of the
Association of Local Government. “It’s silly that organisations looking at one
area can’t see other areas affecting them and perhaps links like this could be
funded on a national basis to improve overall efficiency and effectiveness,
especially if the community safety benefits can be demonstrated. Before
adding more cameras it seems better to look at getting better use out of the
ones we already have.”
John Broomfield, CCTV Manager at Nottingham City Council, who
also attended the 7 June town centre managers’ workshop meeting, concurs
with others such as Mike Withers in his opinion that the national strategy
should enable a reverse in the trend of being led by manufacturers instead
of customer need. John also believes the strategy will need to be enforced
to have a chance of success and notes that any report issued by the Home
Office project team will need to be a “living document” in order to embrace
future changes in a variety of areas such as technological innovation and
legislative updates.
It’s clear the national CCTV strategy project team has its work cut out covering all of the bases and, as the saying goes, we live in interesting times.
CCTV Manager
Environment
and Leisure
£33,942 - £39,738
We are currently looking for a dynamic, experienced
CCTV manager who is able to demonstrate a strong
operational background and full understanding of the
strategic issues that face an inner city local authority.
Also required is a good working knowledge of
Repair/Maintenance/Monitoring contracts and the
relevant legislation.
You will need:
To apply online please visit our website at
www.jobsatsouthwark.co.uk Alternatively for an
application pack please call 020 7525 0852 stating
the reference. If you would like to speak informally
about this opportunity please call Gayle Dubois on
020 7525 2134.
• Excellent organisational, management, and
financial skills
• To be able to review services and produce
strategic plans
• To be able to demonstrate an excellent working
knowledge of CCTV systems including the
technology and required legislation
Ref: CCTVMAN 07/06
Closing date: 31 July 2006.
• To be able to chair meetings at senior management
level (which will involve multi-agencies)
• To be the Council’s leading officer in relation to
CCTV partnering with multi-agencies and the
wider community.
Council
LGC most improved council 2005.
www.jobsatsouthwark.co.uk
valuing people, promoting opportunity
PUBLIC NOTICE
Vale of Glamorgan
Why choose
Derwent
Infra Red?
MAINTENANCE OF CCTV SYSTEM
THE VALE OF GLAMORGAN COUNCIL is seeking to appoint a
provider to deliver both preventative and re-active Maintenance
for the CCTV System installed within the Authority Boundaries.
It is intended that this will be a three-year contract with an
option to extend and will cover the three main areas of the Vale
which are currently served by approx 50 cameras.
The Contract is anticipated to Commence in September 2006
and Providers will have to evidence their ability to fulfil this
commitment.
Providers wishing to receive a full Tender pack
(which must be returned by 11th August 2006) and
further information should write to: Simon Salter,
Operational Manager – Commissioning & Resources,
Dock Offices, Subway Road, Barry CF63 4RT or e-mail:
[email protected]
A
Designed for even Illumination
B
Long Bulb Life
C
Low Electricity Consumption
UNIFLOOD 500/300*
• IR up to 50 metres
• 2 Year Bulb Life
• 10,30,60 Deg Options
• High Performance
• Long Bulb Life
• Even Illumination
UNIFLOOD LED
PERPETUITY SEMINAR and
EXHIBITION
Housing Security:
the Key Approaches
MINIFLOOD 100
• IR up to 60 metres
• Solid State
• >5 Years Normal Operation
MINIFLOOD LED
• IR up to 20 Metres
• Solid State
• >5 Years Normal Operation
ADVANCED
NUMBER PLATE
CAPTURE CAMERAS
SUPER LED™
• Developing a CCTV strategy
• Organising Concierge services
• Developing management best practices
• Utilising new technologies
This conference is aimed at Senior Representatives from
Local Authority Housing Departments, Trusts and Associations,
Community Safety Partnerships and the Police.
• IR up to 175 metres
• Ultra Long Life
• >5 Years Normal Operation
Thursday, 7th September 2006 at
Chelsea Football Club, London
• Day & Night 24/7 Capture
• Longlife IR Source
• Very High Reliability & Capture
Are you interested in demonstrating your latest
technology at this conference?
For more information on exhibiting or attending this seminar and
exhibition please contact organiser Andy Woodfield on
0116 222 5561, email: [email protected], or
visit www.perpetuityconferences.com
www.DerwentCCTV.com
Tel: +44 (0) 1670 730187
Fax: +44 (0) 1670 730188
* Savings calculated on consumption and bulb life.
Uniflood consumes upto 60% less electricity and delivers upto 3 times the bulb life.
Patent No. 6158879
| CCTVImage
Technology briefing
Digital drawbacks
If not the answer to everyone’s prayers, digital technology seems to have a certain inevitability about
it. If you aren’t switching to digital this year, then most likely next year, right? But even the most
bullish of technophiles should be aware of the pitfalls and ask some hard questions before buying.
DIGITAL CCTV technology has so
many apparent advantages that most
people no longer need convincing
about the sense of upgrading from
analogue equipment. Out goes VCR
technology and out go all the problems of laborious tape management.
DVDs are fool-proof when it comes
to recording – set them up and vital
evidence will never be missed again
simply because somebody forgot to
change the tape.
Digital recordings don’t degrade,
and hard-drives don’t fail.
Only, of course, that’s not true.
Digital systems don’t always work
well, and poorly thought-out digital systems can be worse than the
old tape-based equipment they were
installed to replace.
There are other drawbacks inherent in digital kit too – such as the
difficulties the police can experience
in retrieving data for use in investigations and prosecutions. And in
the event of a major incident, where large amounts of footage are
required by the police, the problems might become even more serious – what happens if investigating officers need to take the system’s
hard drive?
Once it’s not in use, the shelf-life of a hard drive is not all that long,
either – 18 months at the outside before the mechanisms seize up.
Passionate interest
One man who has particular reason to be concerned about the unresolved problems of digital is Dannie Parkes, who leads the CCTV
forensics team at West Midlands police. In recent years Dannie has
become a familiar face at industry seminars and those who have
heard him speak are left in no doubt about his passionate interest in
the subject.
It’s no discredit to him to say that he is partly motivated by selfinterest too, because his four-man team is very much at the sharp
end as far as police use of CCTV evidence is concerned. They are,
in Dannie’s words, working at “100 percent capacity every day, week
after week, to deal with what’s coming in”.
Footage from the scenes of serious crimes is often either unretrievable or, if it can be transferred, it is of such low quality that it is next
to useless.
Example
He gives the example of an assault at a night club, where the main
suspect cannot be positively identified by witnesses, and who denies
being at the club. The digital system at the club is recording at such
high compression rates that the file sizes are uselessly small. There are
no multiple sequential images and although you can be pretty certain
that one frame shows the suspect coming into the club, the recording
wouldn’t stand up in court and so it won’t undermine his alibi.
The startling fact about this incident is that the camera was perfectly sited to record customers coming in. It was just four metres
from, and facing, the entrance. With an analogue VCR it would
have given perfectly useable images…had the tapes been running.
And that is one of the big problems according to Dannie Parkes.
Such has been the rush to get around problems with tape management that, encouraged by insurers, people have put in DVR recorders without realising that they are compromising on quality.
So the unresolved questions about digital that in the wider industry may just look like a few clouds on the horizon are, for Dannie’s
team, a real storm of day-to-day problems.
Strategy
So are the problems just going to get worse, just when we seem to have
the technology to do things so much better?
Assistant Chief Constable Graeme Gerrard, the man leading the
ACPO/Home Office CCTV Strategy project, is aware of these concerns
and says they are very much on the agenda for the group’s report which
is due to be published in the autumn.
The CCTV Strategy group has been consulting widely with interested stakeholders, including the CCTV User Group, and among other
things the report that it produces will aim to address the problems that
have come with the switch to digital, and come up with some guidelines to solve them.
“The question I put to the Home Office was ‘what is the long term
strategy?’ CCTV has grown in an ad hoc manner, and a lot of public
money has been put into it, but what do we want it to be doing in 10 or
15 years time?” Graeme told CCTV Image.
“We know that difficulties are being experienced around digitised
images and that we need to drive up standards. But how we do that has
not been resolved yet.”
The quality of images, the positioning of cameras and the ease of
Summer 2006
36
This issue sponsored by:
| Technology briefing
CCTVImage
Meanwhile, we return to the ‘sharp end’, the point where CCTV either
proves valuable, or useless: the point where police come to use it.
acquisition post-incident are all areas where standards need to be
raised, he agrees. But the question that his working group must wrestle
with is, how?
Retrieve and process
Element of compulsion?
After any incident Dannie Parkes’ team has to retrieve and process
CCTV evidence. They then give it to the officers working in the incident rooms.
The job was in many ways more straightforward in the days of analogue because the VHS storage medium is a lot more uniform. There
was less variety, and less chance of cheap low quality kit being passed
off as fit for purpose.
Today it’s different, and for the moment, with no national benchmarks, its very understandable if buyers try to cut costs by going for
cheap solutions.
“There are so many different types of recording system out there,
and a lot of the stuff in use is frankly rubbish. The people selling these
systems are very good though, and they make the recorders look great
when they demonstrate them. The problems only come to light later on
when we try to investigate an incident.
“In the West Midlands area we estimate that we have around 50 percent penetration of digital systems now. But in our experience, at least
40 percent of those are useless for evidence.”
He is sceptical about the approach advocated by some, that an element
of compulsion could be used, as it has in the intruder alarms sector
where police forces nationally have set down standards for alarm installations to meet if police are to respond to alarms. Withdrawing response
has proved an effective sanction and support from insurers has forced
the alarms industry and its customers to reduce false alarm rates.
But where CCTV is concerned there are “fewer sticks available”,
Graeme argues.
The police are under an obligation to investigate crimes and so they
cannot simply refuse to look at CCTV recordings that aren’t of a high
enough standard.
“Very often we want to look at CCTV recordings that don’t relate to
a crime on the premises concerned – such as with the London bombings
– and the owners are doing us a favour. We can’t force them to change
their systems.”
And if mandatory CCTV standards were introduced, who would
inspect and enforce those standards, he asks?
It has been suggested that the Data Protection Commissioner might
have a role to play because of the ‘fit for purpose’ requirements in the
Data Protection legislation, but that seems an unlikely avenue.
And even if the Commissioner’s office was interested, Graeme says
that it would be totally wrong for local authorities or anyone else to be
forced to spend money to meet compulsory recording standards. “The
last thing I’m going to do is insist that councils have to spend thousands
of pounds on storage equipment, because it’s not my money,” he says.
Flexible thinking may provide a better answer. For example, perhaps
one problem is the insistence on 31 day recording, which is in some
ways a hang over from analogue. Perhaps 21 days, or even 14 days
might be enough, especially if that meant less compression and better
image quality. Further research and analysis in this area could certainly
prove worthwhile he believes.
B ACK- UP
PL AN
Questions
The question for Graeme Gerrard’s working group, for the Home
Office, and for the wider CCTV industry is how can the digital transition be steered in the right direction? How can CCTV users – from local
authority control rooms
CCTV User Group companies – progress your
to small businesses – be
membership to the next level: p46
persuaded, and helped,
to make wise investments in CCTV?
The UK has taken a global lead in its use of CCTV but now how do
we make sure that in 10 years time we keep that lead and don’t just
stumble down a cheap, digital dead-end?
‘Have hard drive contingency’ control rooms urged
EVERY LOCAL AUTHORITY CONTROL room relying on
digital CCTV recording should be able to get back-up hard
drives at short notice, warns Forensic Analyst Dannie Parkes,
of the West Midlands Forensic Video Imaging Unit.
Suppliers should be asked about the feasibility of rapid
replacement of hard drives, and contingency budgets should be
in place in case of a major incident, he says.
“Every town centre manager should ask what would happen
in the event of a major incident such as the 7/7 bombings in
London in 2005, or the 3-day Handsworth riots in Birmingham
in 1985.
“If the police need to launch a major investigation, they may
need to take all the hard drives as part of that – with digital systems it is simply not practical to download terrabytes or even
250Gb from hard drives onto CDs or convert them to VHS.
“When it came to investigating the Handsworth incidents
there was not such a problem because everything was on VHS
recording. We would have been able to take the tapes immediately without interrupting the CCTV coverage and even issue
replacements. But if they had been using digital, and we still
needed all the recordings, there would have been problems.
“Whilst the riots are going on, criminals would seize the
opportunity of unrest to step up their actions relative to robbery, extortion and other serious crime – not a good time for
This issue sponsored by:
CCTV recording to be interrupted or suspended.”
Any CCTV operation relying on hard drive recording should
have a replacement plan in place, and ideally have suppliers
aware of the need of specific size and make of drives at short
notice he urges.
Furthermore a contingency plan should be set in place
between local aurthorities/agencies with large scale CCTV and
the Police ready to implement in such a scenario.
“The guaranteed shelf-life of a hard drive is not that long,
because of its internal mechanisms, so it may not be practical
for control rooms to keep ‘spares’. Consultation should take
place between authority management and the installer in how
best to prepare for such an incident,” says Dannie.
Any local authority considering the transition to Digital
should think hard about such scenarios and ensure they consult
their local Police Imaging or Techinal Support Unit together
with an appropriate independant consultant who needs to be
fully aware of Police requirements in major incidents.
This will ensure correct use of appropriate equipment which
not only will enable large volume recovery by the appropriate
agency but will also ensure the imagery is “fit for purpose” as
defined by the Information Commissioner. It should also have
the ability of allowing recovered drives or other media to be
viewed away from the host site.
Summer 2006
37
SOLVING THE PUZZLE OF INTEGRATION
IP
NETWORKS
ALARM
SYSTEMS
DIGITAL
VIDEO
ANPR
DIGITA
L
FIBRE
TM
CCTV MANAGEMENT SOFTWARE
®
To solve your puzzle contact
[email protected]
or visit our website at
www.meyertech.co.uk
Tel: +44(0)161 628 8406
Fax: +44(0)161 628 9811
MEYERTECH IS A
MEMBER OF THE
CCTV USER GROUP.
VC
R’S
C C T V I N T E G R AT E D H A R D W A R E
RADIO
MICROWAVE
’S
®
ANAL
& VIR OGUE
MATR TUAL
ICES
DV
R
DOMES
S
T
N
OI
P
P
HEL
SS
E
C
AC TROL
CON
CCTVImage
| CCTV research
Offenders’ views on CCTV
Prof. Martin Gill discusses the implications of his Home Office research
IT IS OFTEN SAID that ‘nothing works’ in criminal justice,
that is, however you punish
offenders at least some will not
be deterred. More than 6 in 10
of adults released from a prison sentence return to custody
within two years and amongst
younger age groups the figure is
higher than 7 in 10. Even when
we had the death penalty it
did not deter people from committing murder. So what is it
realistic to expect from security
Prof. Martin Gill
measures?
The answer, I think, depends on circumstances. Rather than arguing that nothing works I prefer the almost exact opposite view;
that most things work albeit in some circumstances against some
offences and offenders. The trick is to fully understand the problem
through intelligence, assessment and research and then develop an
appropriate response. It is clearly important to understand what
works, and here there are studies to help although they do offer a
somewhat mixed message. Surprisingly there has been little focus
on what offenders think, which in my view has been limiting. In this
article I want to redress that by offering an insight into offenders’
views on CCTV.
Only 3 of the 22 burglars believed CCTV existed in the place of
the offence they discussed, although not all were sure. But cameras
were not seen as a serious threat principally because they were not
located ‘where it would make a difference’. Similarly there were
16 interviews with people who committed face to face frauds (all
before the introduction of chip and pin) and none believed that
CCTV was a deterrent. Their aim was to blend in like a normal
shopper so there was nothing in their demeanour to suggest that they
were doing anything wrong. Half of the face-to-face card fraudsters
discussed an offence where there was collusion with store staff,
and this further reduced the risk that they might draw attention to
themselves.
And the seven shop thieves were similarly dismissive although
they conceded it was something to ‘work around’. They used disguises and blind spots (making use of high displays) to reduce the
risks but some admitted that CCTV made them more nervous and
two had been caught on camera.
During the interviews the sample (which also included some
card not present offenders) were asked a serious of general questions about CCTV. While the vast majority of interviewees did not
believe that CCTV greatly increased risks, over half agreed that
CCTV evidence was more likely to result in the police being called.
No-one strongly agreed with the statement that CCTV made theft
difficult or increased the chances of getting caught. Almost a third
of interviewees agreed that town centre CCTV was an impediment,
but more than half did not think so. Further analysis revealed that
the biggest determinant in distinguishing between those who viewed
CCTV as a threat and those who did not was whether people had
previously been captured because of CCTV; those who had been
On the positive side we do know that some offenders are unsuccess- caught knew it could be effective even if in practice image quality
ful because a security measure has worked, and we know that some was often poor.
A main reason why they did not consider CCTV a threat was
offenders are caught because of security measures. CCTV is a good
example; some people are in prison today because they were caught because they had seen images and knew they were generally of
with a good image on camera. But what is less apparent is the extent to low quality. Indeed, some offenders had been shown images by the
which CCTV plays on the mind of offenders as they contemplate and police of them committing offences, and while they knew it was
them they were not inclined to plead guilty because they were not
carry out offences, but some insights are possible.
CCTV is one of the measures that offenders have to worry clear enough to support a prosecution. This was not a unanimous
about. If the police have a clear image of an offender committing view, about four in ten 10 disagreed that picture quality was poor.
an offence they generally consider it strong evidence. So from There is a real opportunity for crime prevention here: the better the
an offender’s view this must be avoided. Making sure they wear image the stronger impact it is likely to have on offenders, and the
disguises, taking care not to look at cameras, not being obvious one thing we know about offenders is that they learn quickly – ironiabout the way that they commit offences all have a role to play. cally, prisons facilitate that.
We know that CCTV can be effective, but if offenders are to be
Some offenders argue that CCTV has not made a difference to their
offending because they always have to worry about being seen. believed it is not quite the silver bullet that it is sometimes made
out to be. Cameras merely generate images, how good
they are and how well they
are used rests in the hands
“There is a real opportunity for crime prevention here: the better the image
of humans and human have
to learn more about how
best to effect the decision
They argue that any witness is a problem and so they always have making processes of offenders if they are to get better results. The
to worry about someone watching them, so why would a camera on opportunity is there, but we have to exploit it and that entails thinking imaginatively in our strategic approach.
a wall or pole really change things?
The research discussed here1 was based on interviews with 77
convicted male offenders in prison, a quarter were with young 1 Gill, M. and Loveday, K. (2003): ‘What do Offenders think about
offenders and the remainder adult offenders. In the sample there CCTV?’ In M. Gill (ed) CCTV. Leicester: Perpetuity Press.
were 19 street robbers, but just two purposively chose a place to rob • Martin Gill is Director of Perpetuity Research and Consultancy
that was outside the view of CCTV. Eight more did discuss offences International (PRCI), [email protected].
where there was CCTV but did not feel that cameras affected what • Access to all nine Home Office reports is available from
they did because they wore a disguise. As one said, ‘even if you are www.perpetuitygroup.com, where there is also access to other CCTV
seen they have to catch you.’
publications.
Strong evidence?
the stronger impact it is likely to have on offenders...”
This issue sponsored by:
Summer 2006
39
| CCTVImage
Talking Shop
Tips on buying digital recorders pt1
Talking Shop takes a critical look at CCTV, to demystify the jargon, and question what is happening
and why, together with a round-up on subjects of current interest. If you need a straight answer
to a difficult question, drop us a line. By Colin Greene
FIRST A COMMENT ON the annual pilgrimage to IFSEC-2006, NEC Birmingham
which was bigger and brighter than ever
before. It’s a grand affair and one I view with
mixed emotions. Awards were presented and
the evening bash with your preferred supplier
was there to be enjoyed. That said, this year
there was a noticeable mode for serious business. For many exhibitors there is a lot at stake
with the new release of DVR products.
An exhibition is about bring-together a
Colin Greene
market sector within one arena so buyers can
browse without having to travel to each supplier. It should be an enjoyable and
rewarding experience, but increasing I find it’s hard work to cut through the
gloss and get to the facts. There is almost a ‘man from orange’ desperation on
the part of some exhibitors to get the latest product to the stand, but on close
questioning you find bits missing or ‘ah, that function is planned for a later
release’.
As an end-user you face an even harder task when grappling with new technology – you also have a limited time window to observe, discuss and compare
your products of interest. So, it’s all too easy to get information overloaded and
then the fog index kicks in… Fiction becomes fact and vice versa. Often you’re
not sure whom to believe when you are offered conflicting information.
Need for Change
Although IFSEC is primarily a trade show it attracts many end-users. At the
time of writing figures for 2006 were not yet published, but for 2005 the top
three end-users formed: Central/Local Government 22%, Manufacturing/
Industry 19%, Retail 12%; with main area of interest: CCTV 59%, Access
Control 51%, CCTV Monitoring 49% - a sizeable market sector. So my question is; are end-user interests being adequately served? Is something wrong
with the format, or is that just the nature of the beast?
There are many exhibitors with ever widening agendas serving different
customer sectors. It has become harder to identify who is a manufacturer, distributor, supplier or installer, or all four. It’s important to know from whom you
get your information. ‘Security Solutions’ was aimed at easing the pressure and
offering a tailored outlet to end-users, but the big pull still seems to be IFSEC
because that’s were you find new innovation.
For the exhibitor the cost of attending is huge, but so to is the prize. If you’re
not there it might be seen as a negative reflection on your position within the
market. When you are there you are competing against many competitors.
Like it or not the security industry has become a media world of presentation,
performance and sales targets. Sadly though, I believe the core substance and
reasons for visiting have become blurred.
Going Digital
Hot on the heals of the S-VHS demise (not an tape player in sight) we now
are faced with the daunting scenario that there are literarily 100’s of DVRs to
choose from, most claiming compliance to a standard such as MPEG-4 but
very few indeed offer any compatibility with other digital products boasting the
same MPEG logo. Every manufacturer thinks they have the perfect algorithm
by tweaking the Codec maths, when actually the image results look quite
similar. On more than one occasion it was said to me the ‘UK DVR market
is unique’, but I disagree - the recording requirements are simple, understandable and universal. We all want good image quality, quick access, reliability
with affordable pricing. Compatibility is only an issue when submitting copy
to others like the police or courts, but that too must be universal? Why would
you want to store security CCTV footage if not to use as potential evidence,
whether it is a retail, industry or public space environment? Implementation of
DVRs varies widely with little or no continuity between other manufacturers.
It seems completely crazy and makes convergence virtually impossible.
The likely outcome is it could drive users toward the simpler solutions or even
copy digital back to VHS tape because it works – even with the resulting loss
of image quality. With all respect, manufacturers’ often misunderstand the
customers’ need – on many occasions I have witnessed operators override or
defeat a complex task to avoid complexity. Operators are not stupid and if it
takes excessive time or they find an easier way, they will use it. Technology
must always serve the use otherwise it becomes pointless.
The growth in IP and NVRs (Network Video Recorders) was also very evident, but again the choice of whose product you link with is limited unless you
stick with one manufacturer. Just because the camera says ‘IP Ready MPEG4’ is no guarantee that it will be compatible with another MPEG-4 recorder.
MEPG-4, JPEG2000, H.264
MPEG-4 has become extremely popular because it is very flexible and can be
implemented in a variety of ways to suit many video applications from mobile
phone to broadcast TV. The core published standard is ISO/IEC 14496 with
suffix parts 1-10. Part 2, coding of audio-visual objects standard has multiple
named ‘Visual Profiles’ subdivided into 5 levels, each designed to meet a
specific application. For CCTV applications the main Visual Profiles used
are: ‘Simple’, mainly for mobile phones and low end cost camera products,
to ‘Advanced Simple ‘ with definable resolution up to 4CIF (720 x 567
pixels) level 5. In general each Codec is designed to format to a particular
Visual Profile, so the data will require its own viewer software, although some
profiles are inter-compatible. Anyone with a technical interest should visit
http://www.m4if.org/resources/profiles/index.php scroll down pass
the maths bit to the tables for more information.
We did find some products offering fixed formats such as JPEG2000 and
H.264 (the later is also a derivative of MPEG-4). Both have clearly defined
coding rules that can also be packaged in firmware chip so many JPEG2000
images will be compatible with other players. H.264, MPEG-4 (ISO/IEC
14496-part 10), is a digital video codec standard designed to achieve high
video quality with very high compression by using two codec algorithms
working in tandem. The MPEG-4 part10 standard was a joint project between
the ITU-T Video Coding Experts Group and ISO/IEC Moving Picture Experts
Group (MPEG) and one that could see increased popularity.
Which Codec?
From a technical view point MPEG-4 (Parts 2 and 10) offer all the requirements for image quality in public space CCTV: the real issue is which Visual
Profile is best and why have manufacturers adapted so many derivatives? If
it’s good enough for broadcast then there is certainly a defined Visual Profile
suitable for our use. In my view it would be better for our industry to adopt
one or two profiles that allows cross compatibility between products, viewers
and users rather than the abundance of 100s of Codec formats.
I have long campaigned that interoperability is an advantage, not a
limitation and the sooner we reach that status the better for all. Users
will purchase with confidence in the knowledge they are not buying into
a ‘black art’; manufacturers will benefit in higher sales through added
product features rather than reinventing the proverbial wheel. Until then
the best advice is to select by comparison between various products shortlisted from your criteria.
Summer 2006
40
This issue sponsored by:
CCTVImage
Top Ten Tips
1. Image Resolution: comes first on the list. Your cameras will probably
have 460TVL horizontal resolution (approximately 657 pixels in PAL,
Kell x0.7), so 2CIF format with 756-(720) x 288 or 4CIF 756-(720) x 576
will deliver the best results. Using this format it should result in a 25%
improvement over S-VHS quality, 400TVL (571 pixels). Note: refer to
CCTVImage 07 & 08 for articles on TV lines verses pixels.
2. Frame or Field – 4CIF or 2CIF? In old money a scanned CCTV
image consisted on two images called ‘fields’ each consisting of vertical
312.5TVL (262.5 NTSC). Each field is scanned 20ms (16.6ms NTSC)
apart. Full frame consists of two fields totalling 625TVL, (525 NTSC).
Many DVRs offer full frame 4CIF but in reality what you often get a blurred
image of moving objects unless the DVR employs some cleaver software
that works out how to merge two ‘fields’ - where the object has moved
to. 2CIF is a safe option as it uses one field but only uses half the vertical
resolution; 4CIF, if it works, is best quality. Note: this rule can be ignored
when you use IP cameras with progressive scan, so opt for 4CIF if the cost
is acceptable.
3. Which Codec? We can’t change what the industry offers – we can only
select by comparison. Spend time examining still and moving images using
different Codecs, select the Codec that offers the least amount picture breakup or artefacts. Ensue you take stills of fixed and moving objects and compare these side by side using MS Paint (Ctrl + Page down gives you 400%
magnification) and view to pixel level. For comparison tests always save
still images in bit format *.bmp not *.jpg, as bit format is uncompressed
- what you see is what you get.
4. Fixed or Variable Bit Rate? Most DVRs offer a choice of ‘quality’
setting or ‘bit rate’. In simple terms the more bits you sample the better the
image quality. Some DVRs offer fixed and variable rates. Fixed means you
use the same amount of hard drive space per sequence of images; Variable
is dynamic – when the image is still or lacks detail it uses less bits and more
vice versa. The percentage key (if fitted) fixes the variable ceiling. Both
have applications, but Variable is best for public space CCTV when you
have lots of movement or if used with pan tilt zoom.
A Codec sampling below a rate of 2Mb/sec is unlike to deliver acceptable
results of moving objects, 4 to 6Mb/s is probably about right, but 2-3Mb/s
with a variable key +/-100% is more flexible. If compatibility is an issue
between users consider fixed formats such as JPEG2000 or H.264. MPEG4 is not cross compatible unless the Codecs use to the same Visual Profile.
Consider carefully before using motion activated recording, variable image
rate or VMD, as a means of lengthening recording time or reducing storage. A balance must be agreed - if you want continuity of evidence you
need consistent image rates, not 1 image every 10 seconds jumping to
12/sec when there is movement. VMD will however force higher recording
image rates when unattended and during the incident. The issue is how do
you prove you have not lost vital evident between 2-9 seconds prior to the
movement being detected? All VMDs are triggered by a base level that
must be set. If it is too low then motion recording is permanently on and if
too high small movements will be ignored – one person entering a scene at
20%R (Rotakin) may not trigger VMD and so their position and presence
will be lost.
5. Image Rate. Unless you loads of money you simply could not afford to
record all cameras in real time so you have to timelapse (record one or more
images every second) rather than 50 or 60 every second. Most DVRs offer
scalable rates from 1-25(30)ips, one being the minimum for public space
CCTV. You can achieve acceptable results for event recording down to 6ips
but 12 or 25ips is best. Archive recording does need to be Triplex, (record,
view and download), but if they have their own hard drive, and not a central
server, they do need to be duplex, (record and replay). Event DVRs need to
be triplex as record, search and reply are often used during a live incident.
Some DVRs have a tendency to slow down at critical moments, so always
put it to the test and view the results after you force the DVR to do complex
tasks whilst recording at 25ips. Check for lost frames or image break-up by
recoding the master clock with a second (or 1/10) counter display imbedded
on the image.
6. Storage Size Whatever they say check it out by recording for at least
This issue sponsored by:
| Talking Shop
a whole day and
night and preferably one month in
your environment.
Download sample
files to see if the
total file size in
24 hours is 1/31st
of the hard drive
capacity. I have yet
to find a manufacturer’s DVR calculator that is accurate because there
are many variables,
so allow for +1020% spare capacity
or select the largest drive capacity you can afford. Alternatively schedule
cameras to record at low ips during quite period, say 0300-0600. This could
save 10% of hard drive capacity if all images were recorded 1 every 5 seconds rather than 1ips.
7. Search Engine: Spend a lot of time using each search engine. Many
products have major failings in the way you are forced to search – they are
designed by engineers who rarely see the inside of a control room and don’t
appreciate just how pressed the job can be. Time yourself and compare that
with what you’re used to. How many mouse clicks were needed? Did you
find the incident quickly? Could you ‘mark it’ so you can retrieve it later?
Can you load the video clip to a ‘shopping basket’ or bin and download all
clips to CD? These are common universal tasks, which many DVRs fail to
deliver in usable form.
8. Protecting Evidence & Copy: Ask for a demonstration on how they
export video to a CD. View all clips to ensure it is not cropped or filled with
PC screen information that is irrelevant to viewing the picture information.
Is the video watermarked, (not essential but desirable)? Many quote the
House of Lords Select Committee report that watermarking is ‘essential’,
but the committee also said the paper audit trail is equally if not more important. If you hold the master copy then it can always be compared with the
evidential copy at trial – better to have evidence that replays at the trial than
a distressed Clerk struggling to load a viewer and program the PC!
9. Catastrophic Failure: Ask if you can ‘pull the mains plug’ to see if the
recorder restarts and how long it takes to reboot. Be aware of the difference
between PC based recorders that use Windows as the OS platform over
embedded systems, which often use Linux www.linux.org. Ask how they
manage the hard drive to check for errors or failures. Are error and faults
reported and how? DVRs all use vast amount of disk storage. One month
of video recording is more than you or I will use in a lifetime of computer
use! Remember, hard drives do fail and potential error rates will increase
as a percentage <1-2%, but after 3-4 years that starts to rise exponentially,
so cost-in for replacements every 3-4 years.
10.Assumption makes an Ass of us All: Never assume anything when
buying digital. You must test and view every product in your own space and
be absolutely such it does everything you expect. This can be time consuming but you will be rewarded in the end. Always check out claims and ask
to visit at least one site where the equipment is installed, speak to the use in
private and look them in the eye when you ask that all important question!
And finally, prices have fallen in the last two years and the cost of going
digital is probably around a factor or x2.5 - 3 based on old S-VHS with multiplexers. Follow these rules and you will find products that will reward you
with clear images, although some compromise is inevitable in the search for
operational perfection.
In the next issue of CCTVImage I will look at common faults and tell-tail
signs when comparing DVRs. These will be structured in a simple way that
anyone can employ when making subjective decisions about what you see.
• Colin Greene is an independent security consultant and member of the
CCTV User Group. Tel. +44(0)23-9225 9818 or email cmg.consultancy@
btconnect.com
Summer 2006
41
CCTVImage
| Industry News
Industry News
Viseum automated CCTV
monitoring – from Quadrant
Intelligent megapixel
camera system
Quadrant Video Systems plc has been awarded the status
of nationwide Specialist Integrator & Distributor for the
revolutionary ‘Intelligent, Automated CCTV Monitoring’
solution from Viseum. The “patent applied for” Viseum
solution employs a camera head that provides 360-degree
surveillance via its unique construction. A ring of up to eight
‘reference’ cameras allows Viseum software to continuously analyse images from each of the cameras. If any suspicious activity is detected, the fast reacting PTZ camera head located at the centre of the
unit is instructed to automatically zoom-in and track the automatically detected incident.
Quadrant’s status as preferred Specialist Integrator & Distributor for the new technology
means that Viseum customers will also be able to benefit from Quadrant’s wealth of major
systems experience, across all areas of surveillance installation applications.
Tel: +44(0)115-925 2521 www.quadrantcctv.com
ClearView Communications has combined the
increased resolution of megapixel video cameras
with the latest in video analytics to enhance their
“Videsearch” range of intelligent video systems.
Live and recorded pictures can be recorded and
displayed in 1024x968 pixel resolution (2.7 times
that available from analog PAL cameras). The
intelligent video software can identify different behaviour or object types (person, vehicle,
bag etc.) and create an alarm on user-defined rule. Examples of rules could include “person moving from vehicle to vehicle in a car park” or “large vehicle parked in a controlled
zone”. VideSearch can improve the efficiency of control room operators, automate alarms
for non-monitored systems, zoom dome cameras to objects creating alarms, and save
time when searching CCTV recordings.
Tel. +44(0)1245-214104 www.clearview-cctv.co.uk
Rotatest Ltd Launches Improved
Rotakin CCTV Test Target Boards
‘ASPECT’ glass fronted LCD
monitor from Videcon
There is little doubt that CCTV currently plays a more important role in the security industry than ever. But it is also
a fact that many systems don’t work to their full potential
due to poor camera performance in terms of focussing,
positioning etc. The UK Home Office Scientific Development
Branch solution to this problem comes in the form of the
Rotakin and Rotastat, the world’s only performance test targets for CCTV systems. The
target boards can be used simply and efficiently to measure and improve CCTV camera
effectiveness, and are specified for use in British Standard EN 50132-7:1996 and accepted by CELENEC (Comité Européen de Normalisation Électronique) as a standardised
method of performance evaluation. Recently formed Rotatest Ltd is now responsible for
the international sales and marketing of Rotakin, and has implemented several design
improvements to both this product and Rotastat.
Tel. +44(0)845-6033 658 www.rotatest.com
Videcon has launched the ‘ASPECT’ glass fronted
LCD monitor. In contrast to traditional CRT monitors, the flat-panel design of the LCD screen ensures that it can be positioned almost anywhere
using standard VESA mounting equipment. Sleek
and stylish in design, the ASPECT LCD monitor
is the ideal solution for space conscious environments. Available in 17” and 19”, the glass fronted
screen displays high-resolution images and
boasts wide viewing angles of 170o, vertical and
horizontal, as well as s-video VGA and A/V inputs. Videcon Sales Director, Andy Croston
commented, “Stylishly designed with a glass fronted screen and metal chassis, the
ASPECT LCD monitor is the ideal choice for today’s modern applications.”
Tel. +44(0)1924-528000 www.videcon.co.uk
Global MSC and Stryker go wireless
on Barbados
Digital evidence recording for spot monitoring
applications
Derek Maltby of Global MSC Security of Bristol and Stryker Communications Limited have just completed exhaustive wireless
camera range tests on the Island of Barbados. Global MSC Security
were appointed as Consultants to the Royal Barbadian Police Force
and the Barbados Tourist Investment Authority to undertake evaluation trials for wireless video transmission across a number of
towns in Barbados, including the capital, Bridgetown. A delegation
from Barbados visited the UK earlier in the year in order to evaluate a number of solutions including wireless transmission. The flexibility in terms of ease and
speed of installation afforded by purpose built mobile cameras combined with the resilience
of digital COFDM transmission, led them to choose this as their preferred option. MSC Global
then tendered the transmission trials for in excess of 80 camera locations. In a fiercely contested tender, Stryker Communications provided the most in-depth and cost effective solution.
Global MSC: Tel. +44(0)117-932 3394 Stryker: Tel. +44(0)08707-705811 (see Directory)
Visimetrics (UK Ltd) has begun
supplying its FASTAR real time, high
resolution Digital Evidence Recorder
into Town Centre schemes for Spot
Monitoring applications. Many users
who have adopted Digital Recording still use their old S-VHS video recorders to record
anything selected by an operator, as true S-VHS quality is not offered by standard DVR’s. In
addition whatever the operator has selected for viewing is generally the footage required
by the police, who still find tape a convenient media. The FASTAR evidence recorder addresses both of these issues. Image quality is full D1/25ips across all cameras and is better than S-VHS. In addition users can export video to a DVD which is playable in a standard
domestic DVD player so, like S-VHS the police and courts do not require a computer to
view recorded images.
Tel. +44(0)1292-673770 www.visimetrics.com
Emirate city’s safety entrusted
to Synectics
Taking advantage of Synectics’ market leading products
and the expandability of the installation already in place,
Advanced Security Engineering has recently tripled the
capacity of the CCTV system in Sharjah (part of the United
Arab Emirates) to meet the city’s rapid development and
expansion programme. This has been achieved using additional Synectics matrices and Synectics Matrix Manager
technology, which is ideal for simple, cost effective switching and control of “remote site”
CCTV cameras. Michael Pederson, Managing Director of Advanced Security Engineering
commented: “We have been using Synectics equipment in our town centre installations for
many years now, and this most recent upgrade has illustrated the infinite expandability and
flexibility of Synectics based CCTV installations. This in-built, long-term upgrade expandability
of Synectics equipment has proved key to ensuring that this system continues to maintain the
highest technological standards, as CCTV technology benchmarks progress.”
Tel. +44(0)114-255 2509 www.synectics.co.uk
This issue sponsored by:
Record your video
data – Industry
Bench Test receives
an outstanding
assessment
JVC’s VR-509E digital video recorder has
received an outstanding product assessment in the July issue of Security Installer
magazine. The review states, “the VR-509 is a superbly well-built product and capable
of outstanding results. The feature list and specification has been very well thought out,
from the number of recording channels to the use of the MPEG-2 compression system…
Exported recordings on disc retain more detail and we are impressed by the genuinely
useful facility to be able to replay exported discs on an ordinary DVD player. JVC’s unrivalled expertise in video recording clearly shows through on the VR-509, which sets a new
benchmark for mid-range DVRs.”
Tel. +44(0)20-8896 6000 www.jvcproeurope.com
Summer 2006
43
| CCTVImage
Industry News
Industry News
Concept Pro combats
anti-social behaviour in
Staines town centre
BT redcare to be the
“electronic eye” for
Arsenal Football
Club’s new Emirates
Stadium
Spelthorne Crime Reduction Partnership
joined together with retailers in Staines to
resolve problems with anti-social behaviour and criminality. In February 2006 with
financial contributions from Spelthorne council, Surrey Police and local traders, work
began to improve security in Staines town centre. The system included the installation
of 12 VCP451 day/night zoom cameras from Concept Pro, a brand exclusive to CCTV
distributors Videcon. Installation Company, Central Security Systems Ltd was responsible
for the specification and install of the VCP451 cameras. Chris Lazzari, Managing Director
of Central Security Systems, commented, “The VCP451 is a good quality low light camera.
It is a reliable unit and complete with features such as a built-in zoom lens, provides the
ideal solution for town centre applications.”
Tel. +44(0)1924-528000 www.videcon.co.uk
BT redcare is to supply its CCTV image transmission systems to Arsenal
Football Club’s new Emirates Stadium
development. The technology will be used to help ensure the safety of supporters who attend matches at Arsenal’s new 60,000 capacity stadium, currently being built in Islington,
north London. On match days the control room at Emirates Stadium will be manned by
both police and the stadium management team at Arsenal Football Club and will be used
to monitor supporter movement and manage police activity both in and around the stadium
including local train and bus stations and the routes linking them to the stadium.
Tel. 0800 800 828 www.redcare.bt.com
JVC takes home PSI
Premier Award
Bewator enhances security at
Evelina Children’s Hospital
Readers of PSI magazine voted JVC’s TKWD310E(B) wide dynamic range camera
to win the PSI Premier Award for CCTV
Product of the Year 2006. The camera is
designed for security users wanting to
achieve sharp and crystal clear images in
perfect resolution in both the bright and
dark areas of the image. The advanced wide dynamic range imaging device incorporated
in the camera accurately reproduces natural colour tones and responds immediately to
high contrast and sudden variations in lighting. It utilises a programmable camera menu
system and incorporates five pre-set exposure modes for all lighting conditions. The
camera also intuitively uses colour mode when a subject in the image is bright, and black
& white (B&W) mode at low light levels.
Tel. +44(0)20-8896 6000 www.jvcproeurope.com
To help ensure the security and safety of its patients
and staff, the new Evelina Children’s Hospital in London
has installed Bewator’s Entro 5 access control system.
The state-of-the-art children’s hospital is part of Guy’s
and St Thomas’ NHS Foundation Trust and has 140
inpatient beds, including a 20 bed paediatric intensive
care unit for the sickest children, and three operating
theatres. In addition to the health and wellbeing of
its patients, the hospital places safety and security
at the top of its agenda. Entro 5, the latest version of Bewator’s popular Entro system,
was chosen as the security solution for the new hospital due to its extensive functionality
and scalability. Bewator Entro is a modular access control system which can be used to
control more than 500 doors with 20,000 access cards.
Tel. +44(0)871-386 0835 www.bewator.co.uk
Taking the plunge for charity
Eight employees from Oxford based, Chris Lewis
Security Services braved heights of over 90 feet on
Sunday 18th June to complete an abseil in aid of
CLIC Sargent, the UK’s leading children’s cancer
charity. Robert Bruce, Anne-Marie Newman,
Kate Sanders, Sally Green, Justin Rhodes, Oliver
Jacobs, Matt Rider and John Jordan all successfully completed the sponsored abseil, which took
place off the seven story Women’s Centre at
Oxford’s John Radcliffe Hospital. The team raised
an incredible £1400 between them, which will go towards helping CLIC Sargent to care
and support for children and young people with cancer and their families. Hayley Parsons,
Regional Fundraising Manager at CLIC Sargent said, “On behalf of CLIC Sargent I would
like to say a HUGE thank you to those who took part and all of those that sponsored them.”
Tel. +44(0)1865-782444 www.chrislewissecurity.co.uk
Top venue aims to attract
VIP events with security as
a key selling point
SANYO have launched a
super slim 32” weather
resistant LCD monitor
Retailers, garden centres, garage forecourts,
sports stadiums and other similar open air
locations can now deter would-be thieves or
other types of troublemakers by installing a
SANYO weather resistant LCD monitor to add
to the deterrent effect of their CCTV systems.
The new monitor, which has IP56 accreditation, is able to cope with harsh environments
where conditions may be dusty, damp or humid. It is supplied complete with a TV tuner as
well as SKART/PC and BNC input. With a 176° viewing angle SANYO’s new 32” LCD monitor is ideal for numerous outdoor applications and with the benefit of a secure wall fixing
the screen will not only be protected from British weather but also from thieves!
Tel. +44(0)1923-246363 www.sanyosecurity.co.uk
Vigilant on a winning streak
One of the UK’s leading event venues, Manchester’s
G-MEX & MICC (Manchester International Convention
Centre) has modernised its CCTV system as part of
plans to attract a wider range of prestigious events.
G-MEX/MICC, which will be hosting the annual Labour Party Conference this autumn, has been
equipped with two of the new-generation Kollector PRO digital video recorders from Vicon. The
system, installed by Con-Tec Solutions Ltd, also comprises 23 dome cameras, a Vicon keypad and
the powerful ViconNet software package. “This equipment really puts us at the cutting edge and
gives us first class CCTV coverage throughout venue,” says Security Manager Mike Williams. The
Surveyor VFT dome cameras have been sited to protect all doors at the venue. The models used
include the SVFT day/night model which features variable-speed drive, environmental housing and
23X high-resolution camera/lens as well as the Roughneck Impact-Resistant range.
Tel. +44(0)1489-566300 www.vicon-cctv.com
Two casinos, both called Paradise but although
being located in different States, they are just 24
feet from each other. Apart from sharing this
unusual distinction and having the same name,
the two casinos have other things in common.
Firstly, they are both owned by the Quechan
Indian Tribe. Secondly, both casinos will shortly
be benefiting from the substantial investment
that the Tribe has made in the very latest security
technology to ensure that their guests can enjoy their visit in a safe environment. The
Arizona-based Paradise Casino is the first of the two to be equipped with a custom built
digital video recording system designed and manufactured by Vigilant Technology. The
system is comprised of thirteen Vigilant Elite systems which are able to record and store
real-time high-resolution images from one hundred and ninety-eight cameras located
throughout the 30,000 sq ft casino.
Tel. +44(0)1494-514600 www.vigilanttechnology.co.uk
Summer 2006
44
This issue sponsored by:
Membership application form
CCTV User Group
Sign up now....
Please complete the form below and return to the
CCTV User Group at the address or fax number below
Title and full name __________________________________________________________________
Organisation name _________________________________________________________________
Job title ______________________________________________________
Address ______________________________________________________
What is it?
______________________________________________________
Telephone ____________________________________________________
The CCTV User Group is a UNIQUE membership
organisation representing the diversity of the end users
of CCTV promoting ‘Best Value’ in the management
and operation of CCTV systems through a variety of
networking opportunities and model documents .
Fax number___________________________________________________
Why should we join?
Postcode _____________________________________________________
We offer a unique, professional and sincere service,
which we constantly review to maintain our position as
the leading professional body representing the diverse
end users of CCTV
E-mail address________________________________________________
Aims and objectives: I fully support the aims and objectives of the
CCTV User Group Ltd and apply for Corporate membership.
Signed _______________________________________________________
Date _________________________________________________________
Membership fee Full membership: £250 (ex VAT)
Associate membership available in special circumstances. Please contact us
Method of payment
Cheque (make payable to “CCTV User Group Ltd”)
BACS (contact us for bank details)
We work closely with government bodies including the
Home Office, Information Commissioners, Surveillance
Commissioners and Security Industry Authority as well
as many other security industry organisations, to ensure
the ‘users’ voice is heard, and that our advice and
support is accurate and up to the minute.
We provide essential individual guidance and support
to every member who requires it. Above all we are a
friendly, professional organisation where members can
and do, feel valued.
Please invoice us (if applying by fax or e-mail)
Companydescription:ifappropriate,pleaseprovideashortdescriptionofyourorganisationtoputin
ourcompanydirectory.
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
Oncecompleted,pleaseforwardthisapplicationformtotheaddressabove.
Aninvoicepayablewithin30dayswillberaisedinrespectofapplicationsmadebye-mailorfax.
Membershipidentificationno(officeuseonly): ________________________
This issue sponsored by:
Summer 2006
45
Please complete
and return this form to:
Peter AC Fry, BSc, CEng, MICE
Director
CCTV User Group
2 Rumbold Road
Hoddesdon
Hertfordshire EN11 0LP
E-mail: [email protected]
Tel. 01992-442840 Fax 01992-471053
Directory
| CCTVImage
Directory of member companies
Companies listed are members of the CCTV User Group. Membership indicates a company subscribes to
the ideals of the CCTV User Group, and are committed to upholding the highest standards.
Active CCTV & Security Ltd
Tel. +44(0)1642-286628
Fax +44(0)1642-286682
Web: www.active-cctv.co.uk
Email: [email protected]
Active CCTV & Security Ltd are a
company that are unique to the CCTV sector as one of the only CCTV installation &
maintenance companies that take a project from its Conception to its Completion
with its dedicated CCTV engineers and in-house civil department. So take the
worries away and let us put your mind at rest.
CMG Consultancy
For Independent Security Advice
Tel. +44 (0)23 9225 9818
E-mail: [email protected]
Is sought by many for its impartial and financially independent advice on
many aspects of security design, specification, project management and
product evaluation. Core disciplines include: Digital and Analogue video, IP
transmission, fibre, wireless, access control, sound systems, alarms, control
rooms and mediation.
CitySync Ltd
Tel: +44(0)1707-275169
Fax: +44(0)1707-273876
E-mail: [email protected]
Web: www.citysync.co.uk
Alpha ESS Ltd
Tel. +44(0)191-273 2233
Fax +44(0)191-256 5009
E-mail: [email protected]
Web: www.alphaess.co.uk
Alpha ESS provide specialist turnkey Project Management services to public
and private sector clients on CCTV and related projects from project concept
through to handover.
CitySync are the leading UK and International provider of Automatic Number
Plate Recognition. Applications include Law Enforcement, Anti-terrorism,
Homeland Security, High Security Sites, Parking and Traffic Systems.
Products include the RoadRunner Rapid deployment system, the Blackbird
robust compact outstation and the Wasp 12v intelligent ANPR camera.
Barco Control Rooms
Cognetix Limited
Tel. +44(0)8707-442994
Fax +44(0)8707-442995
Email: [email protected]
Web: www.cognetix.co.uk
A hands-on technical consultancy specialising in traffic
enforcement and community safety systems. Cognetix offers a holistic approach
including initial assessment, system design and specification, procurement
(EU), Prince2 project management including business process management,
contract administration and managed maintenance. Active in the CCTV User
Group, Cognetix are informed of the latest developments and have an in-depth
understanding of legislation.
Tel. +32 56 36 8211
Fax +32 56 36 8251
Web: www.barcocontrolrooms.com
Email: [email protected]
Barco Control Rooms is regarded the leading expert in control room
solutions for, traffic control, process control, surveillance and command &
control broadcasting, telecommunications, public utilities applications.
Bosch Security Systems
Tel. 01895-878 088
Fax. 01895-878 089
Email: [email protected]
Web: www.boschsecurity.co.uk
Computerised & Digital
Security Systems Ltd
Tel. +44(0)1443-405052
Fax +44(0)1443-405061
Web: www.cdssystems.co.uk
Email: [email protected]
Bosch Security Systems offers a complete line of CCTV products including
Video Cameras, Autodomes, Monitors, Digital Recorders and IP Video
Systems.
CDS Systems designs, supplies, installs and maintains high quality analogue
and digital CCTV systems including video transmission and digital recording
for the private sector and local authority town and city centre schemes.
CCD Design & Ergonomics Ltd
Tel. +44(0)20-7593 2845 Fax +44(0)20-7593 2909
E-mail: [email protected]
Web: www.ccd.org.uk
Computer Network Ltd
Tel. +44(0)1483-480088
Fax +44(0)1483-489977
Web: www.cnluk.com
Email: [email protected]
CNL are the UK’s leading provider of IP CCTV security and surveillance
solutions. We provide highly advanced integrated control room management
software in addition to designing and installing highly scalable IP and
wireless CCTV networks. CNL work closely with control room managers & IT
departments to deliver value and innovation.
CCD specialises in human performance and usability for security systems.
The Company has been providing expertise to UK Government Departments,
industry and the transportation sector on optimising CCTV systems since the
early 1980’s. Clients have included HM Prison Service, Highways Agency and
major railway stakeholders.
Critec Consult ltd
Tel. +44(0)1706-625577
Fax +44(0)1706-625599
Web: www.critecconsult.com
Email: [email protected]
Chris Lewis Security Services
Tel: +44 (0) 1865 782444
Fax: +44 (0) 1865 782400
Email: [email protected]
Web: www.chrislewissecurity.co.uk
We offer a complete range of fire and security systems, and are currently
leaders in the design and implementation of digital security and the
integration of advanced technological solutions. We design bespoke
solutions to fully meet the specific needs of each client and install and
maintain the equipment to the highest standard.
Independent Security Consultants
• Design and specification
• Performance bench marking
• Threat and risk analysis
Summer 2006
46
• Independent audits
• Procedure production
• Feasibility studies
This issue sponsored by:
CCTVImage
| Directory
Dallmeier electronic UK Ltd
Tel. +44(0)117-303 9303
Fax +44(0)117-303 9303
Web: www.dallmeier-electronic.com
Fast Video Security AG
UK distributor Sigma Group
Tel. +44(0)8700-540530
Fax +44(0)8700-540531
Web: www.fast-security.com
Email: [email protected]
Fast Video Security develops products for digital recording, transmission and
processing of audio/video signals using standardised compression algorithms. This
includes network compatible audio/video encoders, decoders, coders and DVRs.
Dallmeier electronic have been involved with development of Digital Video systems
since 1986. More recently Dallmeier electronic’s pioneering developments has
seen the company move forward in providing complete CCTV Solutions. Dallmeier
electronic’s continued product development and unique Life Cycle Service options
keep the company at the forefront of professional CCTV equipment.
DataCom Interactive Ltd
Tel. +44(0)1325-359555
Fax +44(0)1325-359333
Web: www.datacominteractive.co.uk
Email: [email protected]
Firstsight Vision Ltd
Tel. +44(0)1252-780000
Fax +44(0)1252-780001
Web: www.firstsightvision.co.uk
Email: [email protected]
We provide Security Industry Authority licence to practice training for CCTV
operators and security guards plus other accredited courses. Visit our
website or call us for details.
The UK’s largest independent supplier of vision and high-resolution
components and systems from the world’s leading suppliers including:
cameras, illumination, frame grabbers, lenses, and software.
Forward Vision
Tel. +44(0)870-011 3131
Fax +44(0)870-011 3132
Web: www.fvcctv.co.uk
Email: [email protected]
Dedicated Micros Ltd
Tel. +44(0)161-727 3200 Web: www.dedicatedmicros.com
Fax. +44(0)161-727 3300 Email: [email protected]
Established for 20 years, Dedicated Micros is an international market leader
in the field of specialist CCTV control equipment. The company is renowned
for the design and manufacture of robust, dedicated, multiplex hardware
designed to meet the demands of continuous 24-hour security surveillance.
Forward Vision CCTV Ltd design and manufacture the revolutionary Mic1-300
CCTV camera, also known as Metal Mickey, of which over 2000 have been
sold in the past four years.
Genesis (UK) Ltd
Tel. +44(0)1565-633757
Fax +44(0)1565-633639
Email: [email protected]
Web: www.guk.co.uk
Derwent Systems
Tel. +44(0)1670-730187 Fax +44(0)1670-730188
Email: [email protected]
Web: www.derwentcctv.com
Derwent is an industry leader in the field of
Infra-Red illumination for CCTV. Derwent manufactures long-life halogen
and solid-state LED IR illuminators for internal and external, long range and
short range applications. Derwent has drawn upon its expertise in Infra-Red
to design REG™, advanced number plate capture units which capture vehicle
number plates during the day and in total darkness at night.
Leading CCTV/ANPR integrators and developers of Shark software for crime
reduction, access control and traffic management issues such as bus lane
enforcement. Developers and providers of NAAS-compliant networked data
handling and image storage.
Electrosonic
Tel. +44(0)1322-222211
Fax +44(0)1322-282215
Email: [email protected]
Web: www.electrosonic.com
Electrosonic specialises in large screen display systems, providing complete
solutions from design concepts to on-site support. As well as offering a
broad range of display technology, we develop advanced image processing
products allowing hundreds of CCTV images to be combined with monitoring
applications on a display wall. Call the Control Room Team or visit our web site.
GE Security
Tel. 0870-777-3048
Fax 0870-777-3049
Email: [email protected]
Web: www.ge.com
As one of the world’s largest companies, GE Security is perfectly placed to offer world
class electronic security solutions. Its product expertise in the fields of intruder detection,
access control, CCTV and fire detection is extended into homeland protection with systems
for ports and other high risk applications including explosives and narcotics detection,
X-ray, gas detection and sophisticated IP-based CCTV surveillance and recording.
ESSA Security Group
Tel. +44(0)1752-848094
Fax +44(0)1752-840780
Web: www.essa.co.uk
Email: [email protected]
ESSA is both a pioneer and a leader in CCTV security technology.
ESSA has been at the forefront of the CCTV security industry since
its inception over 18 years ago. By building on the CCTV techniques
developed in other industries, we have been able to gain a distinct
technical advantage that has enabled us to grow into the most
innovative organisation in the field today.
This issue sponsored by:
Global MSC Security
Tel. +44(0)117-932 3394
Email: [email protected]
Fax +44(0)117-932 1159
Web: www.gigs.uk.net
Independent, multi-disciplined security and CCTV consultants
delivering best value solutions. From conducting performance audits
of cost/benefit of existing systems or costed feasibility studies of
potential schemes, through to the expertise in the design, specification
and project management of CCTV, access control, transmission and
the seamless integration of such systems in all environments.
Summer 2006
47
Directory
| CCTVImage
High Mast Video Ltd
Tel. +44(0)1243-370444
Fax +44(0)1243-370555
Web: www.highmastvideo.com
Email: [email protected]
Meyertech Ltd
Tel. +44(0)161-628 8406
Fax +44(0)161-628 9811
Web: www.meyertech.co.uk
Email: [email protected]
As one of the world’s most innovative designers and manufacturers of IP and
analogue CCTV Command & Control Systems, Meyertech’s ZoneVu integrated
hardware and FUSION management software provide the ideal platform for
advanced security applications including penal and detention facilities, public
space schemes, airports, ports & terminals and multi-site installations.
Using Land Rovers equiped with 10m or 15m masts, we can place our camera
almost anywhere. Wherever in Europe you need a video survey, ask us to
quote.
MFD International Ltd
Tel. +44(0)1794-516171
Fax +44(0)1794-524460
Web: www.mfdinternational.co.uk
Email: [email protected]
Established in 1975, MFD provides independent security advice and multidisciplined technical expertise in CCTV surveillance schemes and control rooms,
blast-resistant structures and physical counter-terrorist measures. MFD has
completed over 80 town/community CCTV schemes and offers electrical/electronic,
civil/structural, architectural and mechanical services engineering expertise.
i-Comply
Tel. +44(0)113-231 1100
Fax +44(0)113-231 1796
Web: www.i-comply.co.uk
Email: [email protected]
The complete CCTV control room management system offering incident
reporting, mapping, operator effectiveness, daily logs, tape management,
Data Protection Act 1998 compliant with audit trail.
NSG Security Consultants
Tel. +44(0)161-440 8116
Fax +44(0)161-355 2328
[email protected]
www.nsgsecurity.co.uk
Instrom Ltd
Tel: +44 (0)1908 210288
Fax: +44 (0)1908 210277
E-mail: [email protected]
Web: www.instrom.com
Instrom are independent security consultants providing professional, impartial
security advice and consultancy services. Instrom works with a wide range of
organisations to help protect their people, property and profits.
Core services include: • Risk assessments and security audits • Security system design • Project management • Documentation of systems and procedures
Providers of specialist independent CCTV consultancy to the public and private
sectors including; Strategic and Financial Planning, Control Room Design,
System Design, Tendering, Project Management (including CDM Regs),
Contract Management, Compliance Audits and Procedures Preparation.
JVC Professional Europe Ltd
Tel. +44(0)20-8896 6000
Fax +44(0)20-8896 6060
Email: [email protected]
Web: www.jvcproeurope.com
Optimum
Tel. +44(0)870-350 2171 Fax +44(0)870-350 2172
Email: [email protected]
Web: www.optimum.me.uk
Independent security consultants and accredited training provider delivering
quality services.
• Our expertise; your safer environments
• Our training; improving your staff competence
• Our knowledge for your requirements
JVC is a market leader of high quality IP network cameras, analogue
cameras, DVRs and VCRs, high resolution fl at screen LCD and standard
monitors and display screens. JVC can provide a complete system solution
for a variety of security and surveillance applications.
March Networks
Tel. +44(0)1291-436027
Email: [email protected]
Web: www.marchnetworks.com
March Networks™ is a leading provider of innovative IP-based video applications
for security surveillance and monitoring. Our software and hardware solutions
allow businesses to increase operational efficiencies and address risk and asset
management with an integrated set of video-based intelligence tools that support
enhanced decision-making. The ISO 9001:2000 certified company serves the needs of
leading banks, retail organizations and transportation authorities around the world.
Panasonic
Web: www.panasonic.co.uk/ccctv
Email: system.solutions@eu.
panasonic.com
Security Manufacturer of the Year, Panasonic, offers award-winning security
systems for businesses large or small. Whatever your requirement, we have
the solution!
Metham Aviation Design Ltd
Tel. +44(0)1420-565618
Fax +44(0)1420-565628
Email: [email protected]
Web: www.madcctv.com
Petards Ltd
Tel. +44(0)1932-788288 Fax +44(0)1932 788322
Web: www.petards.com
By supplying tailor-made security solutions that respond directly to specific
working environments, Petards have established, and are maintaining, long-term
relationships with our customers. Petards Ltd are acknowledged innovators in the
design, manufacture and supply of advanced security and surveillance solutions;
including multi-manufacturer IP camera software, integrated control systems,
on-board ProVida video surveillance and the latest developments in the Swift
range of wireless mobile camera systems using the latest COFDM Technology.
The MAD range of pan & tilt and pan only heads,camera housings and accessories
is the product of over 30 years continuous development and sets new standards in
quality and reliability. MAD products feature in highways and traffic management,
town and city centre, police and prison schemes throughout the UK and worldwide.
Summer 2006
48
This issue sponsored by:
CCTVImage
BT redcare vision
Tel. +44(0)800-673221
Web: www.redcare.bt.com
Email: [email protected]
redcare vision is the link between the camera and the control room. The high
quality and dependable end-to-end CCTV solution for both local authorities and
transport.
Remploy Managed Services
Tel. +44(0)116-234 6006
Email: [email protected]
| Directory
Stryker Communications Limited
T : 08707 705811
W : www.stryker.uk.com
E : [email protected]
Stryker design and supply wireless solutions and specialised equipment for
security and surveillance operations. IRIS (Intelligent Remote Information System)
is a range of purpose-designed wireless surveillance equipment configurable
to operate on analogue, COFDM digital, WiFi, wireless IP and 3G/GPRS wireless
communications. The range includes solutions for infrastructure-based, redeployable and unattended CCTV surveillance operations.
Synectics Systems Ltd
Tel. +44(0)114-255 2509
Email: [email protected]
Web: www.synectics.co.uk
Synectics’ unrivalled range of Security Industry Award-winning products
includes; video matrix switchers, ‘SynergyPro’ touch-screen control
system, real-time range of digital recording systems incorporating ‘Timelapse Later’, ‘PRIVacy’ electronic scene masking, product integration
interfaces, VDA’s, ‘ToughDome’ marine environment cameras and other
system peripherals.
Fax +44(0)116-234 6003
Web: www.remploy.co.uk
CCTV Control Room Management carried out by fully trained and vetted
operators delivering a highly-acclaimed managed service. Exceeding
Expectations...
Samsung Techwin
Tel. +44(0)1932-455000
Fax +44(0)1932-455325
Web: www.samsungcctv.com
Email: [email protected]
Samsung Techwin has built an impressive reputation as one of the
manufacturers of the highest quality cctv systems available today. We can
offer an impressive choice of products with features that would normally be
associated with higher priced machines.
Tavcom Training
Tel. +44(0)1489 895099
Fax +44(0)1489 894400
Email: [email protected]
Web: www.tavcom.com
Tavcom teaches the selection, installation, operation and maintenance of all
electronic security systems including CCTV, Network IP, Access Control, Perimeter
Defence and Intruder Alarms. It offers accredited SIA Licencing courses for CCTV
(PSS) Operators and many other BTEC Certificated courses and is a Preferred
Supplier of training to SITO, ECA, ELCAS and the Career Transition Partnership.
Tecton Ltd
Tel. +44 2380 695858
Fax +44 2380 695702
Web: www.tecton.co.uk
Email: [email protected]
Tecton are British manufactures and designers of CCTV equipment, established
for 21 years. Our video multiplexers are in the majority of town centres. Our new
Digital Video recorders record video in a straightforward and reliable way. Image
quality is better than SVHS. Systems are built up using one unit, or a thousand.
Scyron Limited
Tel. +44(0)121-414 7033
Fax +44(0)870-164 2524
Web: www.scyron.co.uk
Email: [email protected]
RETRO: Automated CCTV tape analysis looking for pre-defined critical events
DARC: Covert wireless surveillance system
MOSAIC: Fast, easy camouflaging and enhancement of video/audio objects on
CCTV tape
Siemens Building
Technologies
Tel. +44(0)1784 412698
Fax +44(0)1784 412699
Web: www.sbt.siemens.com
E-mail: [email protected]
The CCTV range of Siemens Building Technologies is comprehensive,
wide-ranging and includes many outstanding features. We are focussed on
providing truly integrated CCTV security systems.
Special Events Communications Ltd
Tel. +44(0)845-130 4617
Fax +44(0)845-130 4618
Email: [email protected]
Web: www.silvercontrol.com
We hire and operate temporary CCTV; a range of equipment covering all
applications, purpose built Mobile CCTV Unit, thermal Imaging and an
extremely flexible operation.
This issue sponsored by:
Visimetrics (UK) Ltd
Tel +44 (0) 1292 673 770
Web: www.visimetrics.com
Email: [email protected]
Visimetrics is a UK based specialist manufacturer of Digital Video Recording equipment. Currently celebrating its 10th year, the company has built up a huge installed base of successful public space recording
schemes using its OCTAR, VADER and FASTAR recorders. Solutions offered
include real time spot monitor recording with better than S-VHS image quality and evidential export to standard domestic DVD for court use.
Wavelet Technology Ltd
Tel. +44(0)20-8756 5480
Email: [email protected]
Web: www.wavestore.com
• Designers & manufacturers of Wavestore digital video & audio enterprise systems
• Linux based designs - fully IP enabled with real time recording on every channel
• Multi-server capability for large & distributed CCTV applications
• Compact rugged recorders for mobile & transportation applications
• Remote monitoring & management on LINUX, Windows & Mac platforms
Summer 2006
49
Directory
| CCTVImage
Winsted Ltd
Tel. +44 (0) 1905 770276
Fax +44 (0) 1905 779791
Email: [email protected]
Web: www.winsted.com
Control room and IP furniture specialist Winsted offers a comprehensive and
cost-effective range of consoles, equipment racks, monitor walls and tape
storage solutions, with a free 10-year guarantee. Modular consoles allow
easy changes and expansion; design services include computerised drawings, colour renderings and 3-dimensional ‘walk through’ animations.
Wireless CCTV
Tel: +44 (0)1706 631166
Fax: +44 (0)1706 631122
E: [email protected]
W: www.wcctv.co.uk
WCCTV is a leader in the provision of wireless CCTV surveillance systems. The
features and benefits of Wireless CCTV systems are: • Bespoke solutions • Multiple
transmission – GSM, 3G, Broadband, Wi-fi • Rapid installation • Re-deployable • No
geographical restrictions • Evidential quality images • Complete solutions • Live
video transmission • Covert and overt systems • Remote access
AUTOMATED
SURVEILLANCE &
RECOGNITION
CitySync Ltd
01707-275169
Computer Recognition
Systems
0118-979 2077
Derwent Systems
01670-730187
Genesis UK
01565-633757
CCTV CONTROL
SOFTWARE
CCTV SYSTEMS
CONSULTANTS
CONSULTANTS
IMAGE ANALYSIS
Aurora Computer
Services
Computerised & Digital
Security Systems Ltd
Samsung Techwin
Tour Andover Controls
01932-455000
Optimum Security
Services Ltd
01443-405052
Telindus
08703-502171
Delaware
Communciations Ltd
01223-509300
Visimetrics
P J A Consulting
[email protected]
01216-314700
Unisecure Ltd
07786-362974
01707-286017
R S B Security
Consultancy
01604-780800
Cinram UK
01473-271010x419
CNL (Computer Network
Ltd)
01483-480088
Comvision PTY Ltd
+1(612)99-064280
Cubitech
Johnson Controls Ltd
02392-564434
CONSULTANTS
Norbain
Alpha ESS Ltd
01189-440123
0191-2732233
Onwatch
Association of Security
Consultants
0800-068 7086
01530-562601
Wavelet Technology Ltd
020-8756 5480
02920-913906
IMAGE ANALYSIS
Redvers Hocken
Associates
Dectel Security Ltd
01214-416700
Demux Video Services
Ltd
01268-727586
Photon TG Ltd
07071-224865
Security Researcher &
Consultant
01483-440488
Atkins Telecoms
020-8556 9667
01642-525200x5212
Aasset Security Ltd
Quadrant Video Systems
SGW Associates
01908-230830
Fuji Photo Film (UK)
01159-252521
Be Prepared
08707-517220
02074-655742
Technology Solutions
01225-448912
i-Comply
01706-222555
Buro Happold Ltd
The Lyndhurst
Consultancy
0113-231 1100
Thales
01225-320600
020-8390 7890
01252-780000
Petards Vision
020-83916545
C M G Consultancy
CONTRACT STAFF
Tyco Integrated Systems
02392-259818
Metham Aviation Design
(MAD)
Roke Manor Research
01954-784079
CCTV Security Services
Broadland Guarding
Services
01794-833000
CCTV TRAINING
01366-500109
01603-484884
Meyertech Ltd
CCTV CAMERAS
Scyron Ltd
0161-628-8406
01241-147033
Cogent Security
Solutions Ltd
Charter Security plc
Baxall Ltd
Broadland Security
Training
020-8507 7717
Optex (Europe) Ltd
0161-406 6611
01603-484884
01527-596462
Studio Systems
Electronics
Firm Security
01628-631000
CCTV Training.Com
Cognetix Ltd
01933-671000
Siemens FSP
01189-324600
01252-678589
08707-442994
Legion Security
01784-412634
CCTV LENSES
DataCom Interactive Ltd
Comfort Zone
01922-646777
01708-550455
Profile Security Services
Delta Training &
Consultants
CriTec Consult Ltd
02074-983511
01896-850680
David Mackay Associates
Remploy Managed
Services
Goodwill Associates
01413-342973
02085-075958
0121-2003004
Davington Centre for
Community
CONTROL ROOM
MANAGEMENT
SYSTEMS
CCTV - MOBILE
01223-691544
ASP
Essa Security Group
01752-848094
01924-495726
MEL Secure Systems
02476-30606
Special Events
Communications
08451-304617
Stryker Communications
Ltd
08707-705811
Conway Security
Products
01494-461373x604
Dennard Ltd
01932-788288
01420-470353
Pentax
Forward Vision CCTV
Rainbow CCTV
01252-848373
01753-792722
07866-805342
J V C Professional
Europe
Access Communication
Services Ltd
020-8896 6000
01474-834834
Mark Mercer Electronics
CCTV SYSTEMS
- SUPPLY, INSTALL,
MAINTAIN
01422-832636
Panasonic UK Ltd
07768-597101
Quick CCTV Ltd
01252-852111
T E B (UK)
020-8993 7100
Viseum Ltd
0845-4589856
Atec Security
01922-455496
Automated Systems
Services
01489-550120
Bosch Security Systems
01661-822988
01614-920022
Mercury Security
Training Services
01795-530646
07782-657194
Dimension Productions
Ltd
Optimum Security
Services Ltd
01489-895099
The Protea Concept
01443-236902
Firstsight Vision Ltd
CNL (Computer Network
Ltd)
HB Consulting Engineers
DIGITAL & NETWORK
VIDEO RECORDING
02380-337762
ADPRO (Vision Systems)
01442-242330
Altron Communications
CNL (Computer Network
Ltd)
High Mast Video
0118-966 4611
Cyfas Systems Ltd
Inter Force Assistance
01483-480088
Bold Communications
Ltd
01708-756100
01462-818880
01942-889997
Dallmeier Electronic UK
CCTV Services Ltd
Ogier Electronics Ltd
J M T Systems
01173-039003
01925-245599
01248-372111
01727-845547
01327-353653
Dedicated Micros
CCD Design &
Ergonomics Ltd
CDS Systems Ltd
COMPLETE
SOLUTIONS
JCC Services
0161-727 3244
01204-667508
DVTel UK
020-7484 5049
Central Security
Systems Ltd
Lambert & Associates
Active CCTV & Security
Ltd
0870-240 0716
01276-38709
01642-286628
01618-777808
Fast Video Security AG
UK distributor Sigma
Group
MFD International
08700 540530
01794-516171
Indigo Vision
Morse Security
Consultants
01314-757373
01283-537131
01923-477222
NSG Consultancy
Tecton
01614-408116
023-8069 5858
Electrosonic UK
01322-222211
Intech Furniture
01614-771919
Meyertech Ltd
0161-628-8406
Thinking Space Systems
023-8069 6919
01454 854415
Chris Lewis Security
Services Ltd
01865-782444
Chroma Vision Ltd
CNL (Computer Network
Ltd)
01483-480088
GE Interlogix UK Ltd
01132-381668
GE Security UK Ltd
01732-771999
08707-773048
Clearview
Communications Ltd
Honeywell Video
Systems UK
01245-214104
01519-344747
Surrey Business Watch
01279-457510
Certainty Group Security
Services Ltd
Sefton Security Services
01492-533948
Cartel Security Systems
Plc
01132-308800
0845-058 0011
01782-525550
01926-814371
01159-257953
Guide Security Services
0113-231 1100
Complus Teltronic
COE Ltd
MONITORING
SERVICES
i-Comply
07970-262667
01443-405061
01489-566300
Gwyn Hughes
Independent
Communication
Solutions
Barco Ltd
01142-552509
01179-323394
COMMUNICATIONS &
HELP POINTS
01895-878088
Synectic Systems
Vicon Industries
CameraVision
CCTV CONTROL
HARDWARE
01420-565618
Select A Service
Midlands Ltd
Global MSC Security
Tavcom Training
MANUFACTURERS
01483-480088
01844-273200
08703-502171
0845-226-3128
Masons Communications
sue.howes@honeywell.
com
01483-598960
POLES & CAMERA
SUPPORTS
01269-831431
01243-375444
Tecsec Europe
01495-752882
VIDEO
TRANSMISSION
BEWnet Communications
Ltd
01293-873235
COE Ltd
01132-308800
Knowall.co.uk
08702-250377
SANYO Europe Ltd
M R S Communications
Ltd
02920-224167
redcare vision
0800-673221
COMPANIES HIGHLIGHTED IN RED
ARE FEATURED ON PREVIOUS PAGES
Summer 2006
50
This issue sponsored by:
GE
Security
IP or integration?
Why not both?
The two concepts driving developments in today's security market are IP and integration, and GE Security is leading
the way in both areas. In the IP arena, we've created a whole new concept in remote communication and control
which provides a wall-to-wall solutionfor communicating via IP.
Our IP solutions cover reporting and receiving facilities, as well as management systems with fully integrated CCTV
solutions and optional video transmission using IP. When it comes to integration, we can not only integrate current
systems such as intrusion, access, CCTV and fire, we can also ensure that any solutions we offer have both forward
and backward compatibility.
By doing so, we can cover your future needs, as well as ensuing that past investments aren't obsolete.
For more info, contact :
GE Security UK
Unit 5, Ashton Gate / Ashton Road, Harold Hill / Romford / Essex RM3 8UF
T 0870 777 3048 - F 0870 777 3049
[email protected]
www.gesecurity.co.uk