WELCOME - Washington Savings Bank

WELCOME
Follow this easy checklist to start your account off right!
Enroll in online banking services
• Enroll in Online Banking at washingtonsavings.com
(click on “Enroll” on the top red bar and enter your
information) - Required
• Activate your Estatements by clicking on the
“Estatement Button” and complete enrollment.
• Download our mobile app to activate your mobile
banking.
Make your 1st Deposit
If you already funded your account with a card at account
opening, skip this step. If you selected to make your first
deposit after account opening, use the bank’s mobile app to
deposit a $10 money order check (Not Moneygram®) or mail
a deposit to:
Washington Savings Bank
30 Middlesex Street
Lowell, MA 01844
Attn: Online Teller
You must make a deposit within 10 business days of account
opening or the account will be closed.
Sign and Return your account signature card
A signature card will be mailed to you. Please sign and mail
back in the envelope provided.
It’s important for us to have a sample of your signature for
checks and other items you may sign, Not returning the
signature card may limit your ability to write checks.
If desired, order checks
Please let us know if you wish to order checks. We have a
discounted rate of only $6.95 for 120 checks. You must have
money in your account to cover the cost of the checks. Note:
Never write a check unless money is in your account to cover
the check.
Activate your ATM/ debit card
We only order your ATM/ Debit Card after your enroll in
estatements. Your ATM/ debit card will arrive by mail in the
next seven (7) to ten (10) business days in an undisclosed
envelope.
• Call the 1-800 number on the card to activate your
card and select your PIN
• Note: Don’t share your debit card number or PIN
number with anyone except for purchases. Pick a
unique PIN and keep it separate from your card.
Identify your free ATM locations.
Visit Allpointnetwork.com to identify all the local locations in
which you’ll have FREE ATM access. Allpoint has a great
APP to download too to make finding free ATMs even easier!
Please see the Allpoint® sheet in this packet.
PLEASE DON’T CALL THE BANK. This is an online account
only, meaning customer service occurs through emailing your
bank coach. Calling or visiting the bank will automatically
activate an additional $4.95 per month live support plan.
washingtonsavings.com
About Us
For over 120 years, we’ve been
serving you. As a mutual bank, we
don’t have stock holders and our
customers own the bank. Profit
isn’t our main goal and we’re in
business to help working families
through affordable financial services.
In 1892, Washington Savings Bank made its first
home in Lowell, MA.
Washington Savings Bank strives to meet financial
needs with the community banking perspective
our customers have grown to love and innovative
products and services that can only be found at
Washington Savings Bank.
A bank you can count on, Washington Savings Bank
is rated a 5 Star bank by Bauer Financial Services®
and considered one of the strongest banks in the
country. A strength we achieved by helping people
with affordable financial services.
Most importantly, we value our commitment to
human decision-making—not a corporate facility
of a “Big Bank” that only cares about the bottom
line. Combine it all with friendly customer service
and great products, and you’ll find that Washington
Savings Bank is more than a mutual savings bank;
it’s your banking partner that gives you more.
• As a member of the SUM® ATM Network and
Allpoint® Network, our customers can use their
debit card surcharge-free at over 55,000 locations
nationwide.
• Our Rewards Card Checking is a national checking
product specifically designed for customers who may
have had overdraft challenges or credit problems
from “Big Banks” taking advantage of them. This
product eliminates overdraft and ATM fees for a small
monthly charge. It’s a real checking account for real
people.
washingtonsavings.com
Frequently Asked Questions
Can I apply for a National Rewards Checking
Account from any state?
Yes, a National Rewards Checking account is available to
anyone inside the United States who is a U.S. citizen.
Is there a monthly maintenance fee?
Yes, a monthly fee of $4.95 will be imposed every statement
cycle if you have direct deposit of payroll or government
benefit. If you don’t have direct deposit, the monthly fee will
be $7.95. Keep in mind, you also earn unlimited debit card
cash rewards, so you may earn more on rewards than the
monthly fee!
How does this compare to a prepaid card?
Just like a prepaid card, you can use the card anywhere
Mastercard® is accepted. But you also have the benefits of
one low monthly fee with no deposit (load) fees or ATM fees if
you use the Allpoint® network of ATMs. This account should
be much cheaper than a prepaid card and it’s a real checking
account.
How do I make deposits?
There’s several ways to make deposits.
• The easiest way is setting up direct deposit, which
we’ll help you set up.
• To deposit a check, you can use our mobile check
deposit APP or use the old fashioned way of mail.
Note: Mobile deposits have a hold until we know the
funds are good. If you don’t have direct deposit from
payroll or government benefit in your account, mobile
deposits have restrictions as detailed below.
• If you need to deposit cash, simply buy an
inexpensive money order check available at most
convenience stores and use our mobile check
deposit service or mail it.
• A faster way to deposit cash is to use Western
Union® or MoneyGram® to transfer money into your
account. Western Union® and MoneyGram® charge
a fee for this service
What are the restrictions for mobile deposits?
Since mobile deposit has the highest risk of fraud to the bank
there are some additional conditions for us to trust you with it.
• If you don’t have direct deposit from payroll or a
government source, we may ask you to send us a
picture of the destroyed check.
• We usually limit mobile deposit to a maximum of
$500 per day. The longer you have your account, the
higher we’ll increase your limit upon request. If you
have a specific need of depositing a payroll check
over $500, let us know and we may be able to make
an exception.
• There is a delay of funds of 5 business days for
mobile deposits. The bank reserves the right to place
an extended hold if we doubt collectability of the
check.
Why are there restrictions for mobile deposits?
In a nutshell, it’s very risky to the bank.
Does a National Rewards Checking come with a
real checkbook?
Yes, you can use a real checkbook with your own personal
checks. Even order your 1st order of 150 checks from us for
only $6.95!
Does a National Rewards Checking Account
come with a MasterCard debit card?
Yes, you will receive your own personal MasterCard debit
card. The standard design is free and you can even upgrade
to over 85 designer cards for a small fee.
washingtonsavings.com
Frequently Asked Questions Cont.
Is it possible to overdraw my account?
Yes. You won’t receive overdraft fees, but there are some
situations in which your account can be overdrawn. For
example, a returned deposit item after we’ve made funds
available to you and the money has been spent. Some debit
card transactions can be forced through and the monthly
maintenance fee will be charged to your account regardless
of balance. You are obligated to cover overdrafts on your
account.
Can I add a joint owner?
Yes. You may add a joint owner to the account using our ADD
A JOINT OWNER form once your account has been opened
at least 30 days and is funded.
Do I receive full online banking privileges?
Yes, you receive the same online banking functions as all
of our checking accounts, except for the mobile deposit
restrictions. Online banking, bill payment, Popmoney®, mobile
banking is all the same. It even has some money management
tools to help you manage your money better. Check out our
online videos of the services.
Can I open a savings account too?
Yes. You may open a savings account after your checking
account has been opened for at least 90 days and your
account is in good standing. Our National Savings Account has
no monthly minimum balance with a small $1.95 monthly fee.
washingtonsavings.com
DIRECT DEPOSIT ENROLLMENT/
AUTHORIZATION FORM
Check one box only:
New Direct Deposit
Please complete the information below and return it to your payroll department.
I authorize _____________________________________________________, to initiate credit entries to my account at
Washington Savings Bank. These electronic credits will be deposited each pay period. In addition, I authorize the Company
to initiate, if necessary, any debit entries and adjustments for any credit entries posted in error to my account.
I acknowledge that the origination of ACH transactions to my account must comply with the provisions of U.S. Law. This
authority will remain in effect until I have cancelled it in writing.
Financial Institution Name:
Washington Savings Bank
Account Number at FI:___________________________________________________
Type of Account: (check one only)
Checking
Savings
Financial Institute Routing Number:211374004
Financial Institute Address:
30 Middlesex St
Financial Institute
City and State and Zip:
Lowell, MA 01852
Name:___________________________________________________
SSN Number:___________________________________________________
Signed: _________________________________________________________
Dated: _____________________
If the account is a joint account or in someone else’s name, that individual must also agree to the terms stated above by
signing below.
Signed: _________________________________________________________
Dated: _____________________
Bank Certification:
To confirm direct deposit account and routing number, please contact
customer service at (978) 458-7999.
Signed: Jennifer Valadao, online manager 978-569-1603
Dated: ________________________
For checking accounts, please attach a copy of a voided check.
Employee Education Guide
®
®
Frequently Asked Questions About Allpoint
What is the Allpoint Network?
The Allpoint Network is a surcharge-free network of ATMs with over 55,000 locations throughout the
locations throughout the
United States, Canada, Mexico, Puerto Rico, United Kingdom and Australia. Because our financial
. Because our financial
is a member of the Allpoint Network, these locations are surcharge-free to our cardholders.
ge-free toinstitution
our cardholders.
United States
United Kingdom
United Kingdom
Canada
Australia
Puerto Rico
orld, with 43,000 in the United
Mexico
Australia
Where can I find Allpoint Network ATMs?
You can find Allpoint Network ATMs in 55,000 retail locations around the world, with 43,000 in the United
States, including these retailers:
tor to be sure the location is
®
*Not all retail locations participate in every market. Check the Allpoint locator to be sure the location is
surcharge-free.
washingtonsavings.com
Frequently Asked Questions, cont.
Are there any fees for using Allpoint Network ATMs?
Allpoint ATMs are completely surcharge-free for Allpoint cardholders.
How can I find Allpoint ATMs?
- Use the locator at AllpointNetwork.com
- Download the Allpoint App (Available for iPhone, Android and Windows devices)
- Visit Allpoint’s Facebook page and use the locator
- Look for this logo on the ATM:
®
Can I use my current card?
Yes! Use your current card to gain Allpoint surcharge-free access at 55,000 ATM locations worldwide.
No additional sign-up or action is required. Start using Allpoint today!
I went to the retailers you listed, but the ATM looked like it was owned by another bank – will that
bank charge me for using the machine?
Many Allpoint Network machines look like they are operated by other banks or credit unions, however,
all ATMs listed on the Allpoint locator are part of the Allpoint Network and are surcharge-free for
Allpoint cardholders. Just look for the Allpoint Network sticker on the lower part of the ATM.
The surcharge screen appeared when I attempted a transaction – will I get charged a fee?
No – the surcharge screen is there to notify customers of other institutions who are not participating in
the Allpoint Network. Just press “Yes” to accept the fee and continue with your transaction. Allpoint
cardholders won’t be charged.
I used a location on the locator, but was still assessed a surcharge. Can I be reimbursed?
Yes! Complete the form at allpointnetwork.com/about/refund and Allpoint will be on the case.
washingtonsavings.com