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C ONNECTIO NS
JUly 26, 2014
Welcome to WINiT Connections!
Michelle “Mick” Lee
Founder & CEO
WINiT
I have been in the travel industry since my first job in 1989
delivering airline tickets for a small travel agency in Hartford,
Connecticut. I was incredibly proud of my role in this ‘glamorous’
and exciting industry, and as I outlined my personal career plan
- become a travel agent, be promoted to VIP agent, move to a
corporate role, gain experience in sales, become a Managing
Director & single parent by age 35, meet my compensation goals
and be involved across several associations – my gender never
played a part in these goals.
That said, like most women and men, I either experienced or
viewed decisions around me that were based on gender.
In most cases, I do not think that associations, groups,
companies or people intend to have an approach that is
not inclusive or diverse.
I discussed the issues with other women and men for years and
became frustrated that I was unable to find an existing women
group with the platform I thought was needed for the industry.
It was important to me to stop talking about the problem and
instead create a solution.
I founded WINiT in January 2014. We are business focused,
we include men, welcome women of all levels, we are not
geographically limited and our programs span across all industry
associations and groups.
I believe there needs to be an Awareness of this issue and
WINiT has led the discussion around the criticality of Inclusion.
When this occurs, I find that people have a clear call to Action
and make it happen.
Continued, next page
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WINiT is a volunteer led organization. The phenomenal momentum
of WINiT to date is a reflection of the dedication and enthusiasm our
volunteers display on a continual basis. As I once heard, “those who can,
do. Those who can do more, volunteer.”
I am very pleased to share with you the women and men who are the
leadership of WINiT in this booklet.
Starting in January 2014, we have worked together to create and solidify
our mission, implement structure and measureable objectives and market
our program to the industry.
Our leaders accomplish this during their personal time while managing
day jobs and the many competing demands on their time.
These leaders are the trendsetters of the industry and I sincerely hope
that you will take a moment to read about each one of them. This
booklet will also serve as a great networking guide and a reference book
when you are looking to seek counsel, benchmark and tap into the best
talent in the industry.
I am incredibly appreciative of their patience and agility. It takes a very
special leader to work for a grass roots organization with a lean operating
budget and where the work is accomplished on their personal time.
The WINiT leaders are people who are able to maneuver in a dynamic
environment, roll with the punches when the collective view is to change
gears and they have a voice to ensure their views are heard.
These leaders made a commitment to WINiT through our July launch
event and I am honored to have had the opportunity to work with these
women and men. I am humbled by their belief and support of WINiT
and I thank each of them for their guidance and for being a part of our
journey thus far.
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My sincere thanks to Tracey Kroboth with Condé Naste and XYZ Printer
for fully sponsoring the 2014 WINiT Connections.
B o a r d of
Di r ecto r s
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W I N i T bo a r d o f Di re ctors
Christie Hicks
Senior Vice President
Starwood Sales Organization
Starwood Hotels
Christie Hicks, Senior Vice President of
Starwood Sales Organization at Starwood
Hotels & Resorts Worldwide, is a sales
management and business leader who is
widely respected for her ability to create
beneficial relationships, gain consensus
from disparate parties, and define complex
strategy on a massive scale. She is known as
a risk-taker, accurately predicting upcoming
trends and anticipating changes in consumer
behavior. Highly connected with key players
across a vast network of prominent contacts,
Christie delivers high-level strategic analyses,
negotiations, and oversight. She was honored
as one of the 25 Most Influential People in
Hospitality in 2005, and, more recently, as
one of the 25 Most Influential People in the
Meetings Industry in 2013.
Joining the Starwood family in 1999 as Vice
President of Global Sales, North America,
Christie has navigated the company
throughout tremendous growth, from $2B to
$6.5B in business-to-business sales. During the
transformation from a domestic to a global
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corporation, she consistently advanced and
improved her sales teams while identifying
opportunities for collaboration between
division segments. In her current role, Christie
spearheads huge initiatives, resolves conflict,
and communicates clear sales plans to 1,162
different locations worldwide. She directs
5,000+ sales professionals, travels extensively
worldwide, and administers a $48 milliondollar budget.
Christie started her career with Hyatt Hotels
Corporation in 1985 as an Administrative
Assistant, rapidly moving through the ranks in
positions of increasing responsibility.
Christie received her Bachelor of Science from
Tulane University and serves on TripAdvisor’s
Advisory Board and Global Business Travel
Association’s Foundation Board of Trustees.
She is a former member of Boards of Directors
at American Society of Association Executives
(ASAE) and the Professional Convention
Management Association (PCMA).
WINiT Board of Direct ors
Dave Hilfman
Worldwide Sales
United
Dave Hilfman is senior vice president of
worldwide sales for United, a position he has
held since October 2010. In this role he is
responsible for directing the efforts of a team
of more than 750 sales professionals who
manage sales programs, relationships and
revenue with corporations, travel management
companies, and distributors around the world.
director of U.S. field sales, vice president of
multinational sales and revenue programs and
vice president of sales and reservations.
Dave graduated from the University of South
Florida with a degree in finance. He’s an avid
golfer and has one son.
Previously, Dave was senior vice president of
worldwide sales for Continental Airlines from
2004 to 2010, where he oversaw a team of
more than 600 sales professionals.
Dave started his airline career in 1981
with Eastern Airlines as a campus sales
representative at the University of South
Florida. He held sales positions of increasing
responsibility with Eastern throughout the
southeastern United States until joining
Continental Airlines in 1986, where he served
as regional sales manager in New York City
and director of the western sales division
based in Los Angeles. In 1992, Dave moved
to the airline’s corporate headquarters in
Houston, where he held the positions of senior
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Donna Kelliher
Director, Travel and Corporate Services
Dominion
President/CEO
GBTA
Donna G. Kelliher is Director-Travel and
Corporate Services at Dominion, one of
the nation’s leading energy companies,
headquartered in Richmond, Virginia.
Donna is responsible for travel management
programs and administration, including
commercial air, rail, ground transportation;
corporate aviation scheduling and logistics;
travel supplier contracts, negotiations and
oversight; meeting and event planning;
travel and expense policy development
and compliance; travel safety, security and
risk management; emergency response
programs, and travel technology programs.
She also is responsible for development and
management of associated budgets, travel
management reporting, and various corporate
services functions at Dominion’s corporate
headquarters.
Born and raised in upstate New York, Donna
moved to Richmond in 1985. She has more
than 30 years’ experience in corporate travel
management, the past 26 years at Dominion.
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Donna has received numerous awards,
including the 2009 Presidents Award from the
Global Business Travel Association, and the
2008 Global Leadership Designation from the
GBTA Foundation and The Wharton School
of Business. In 2007, she was named Travel
Manager of the Year by Business Travel News
and cited as one of the 25 Most Influential
Executives of the Business Travel Industry.
Donna was elected in August 2013 to serve
as President/CEO of the Global Business
Travel Association for a two year term. She
is a member of the Virginia Business Travel
Association, of which she serves as vice
president of the board of directors. She
also is a member of the Richmond (RIC) Air
Service Major Users Group, serving as chair
2004-2013; GBTA Technology Committee,
2005-2010. She is a member of the board of
trustees for the Virginia Repertory Theatre and
Lewis Ginter Botanical Garden. She serves as
an Advisory Board Member for Virginians For
High Speed Rail and Richmond Community
High School. She received her Six Sigma Green
Belt certification in 2007.
Michelle (Mick) Lee
Managing Director
Head of General Services & Travel
Citigroup
Michelle (Mick) Lee joined Citigroup in
October 2009 as Managing Director,
Head of the Global Travel Department.
Her global remit includes Airline, Hotel,
Travel Technology, Ground Transportation,
Corporate Card, Travel Agency Operations,
and Travel Industry Vendor Relationships. In
2013 Mick was appointed Global Head of
General Services — while retaining the Global
Head of Travel— to lead Print Services, Mail
Distribution, Car Leasing Program and Archive
Services on a global basis, with a managed
spend of just under $1billion.
Prior to joining Citigroup, Mick was a
Managing Director for 10 years at Credit
Suisse, where she managed a variety of
departments, including Travel Services,
Corporate Housing, Executive Aircraft,
Corporate Events, Media Services, Graphic
Design as well as Library & Archive Services.
In addition to her previous roles in Investment
Banking, Mick has held various executive travel
management positions in the fashion industry
and travel agency management.
Mick is a frequent speaker at industry
functions, including the Association of
Corporate Travel Executives and the Global
Business Travel Association. Business Travel
News named her the 2001 Travel Manager
of the Year and a 2011 Best Practitioner. In
January 2012, she was also ranked as one
of the 25 Most Influential Executives of the
Business Travel Industry alongside Steve
Jobs, and Ray LaHood, Secretary of the
U.S. Department of Transportation. Mick is
on the Boards of the Global Business Travel
Association, Business Travel News Magazine,
Global Traveler magazine’s Agent and Planner
Globility Board (APGB) and Children’s Health
Fund.
She is one of the tri-chairs of the Citi O&T
Women’s Leadership Council representing
over 27,000 women across Operations &
Technology and serves as a mentor for several
women across the organization. Additionally,
Mick is a member of the Citi Women Steering
Committee and the founder of WINiT. Mick
is also the founder of 30Every30, a Youth
Volunteer Program.
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Jud Linville
Chief Executive Officer
Citi Cards
Jud Linville joined Citigroup in September
2010 as the Chief Executive Officer of Citi
Cards. He leads Citi’s Cards businesses
on a global basis. Citi’s global credit card
business provides credit for individuals and
small businesses in 38 countries, across six
continents. As a global payment business,
Citi Cards is essential to effective commerce,
seamlessly bringing cardmembers and
merchants together to complete purchase or
lending transactions, whether on a card, over
the Internet, or through a mobile device.
Jud serves on Citigroup’s Operating
Committee and the Global Consumer
Banking Council.
Prior to joining Citi, Jud was President and
Chief Executive Officer of U.S. Consumer
Services at American Express Company,
responsible for U.S. Cards, U.S. Consumer
Travel, Membership Rewards, and the
Global Pre-paid businesses. Before leading
the Consumer Card Services Group, Jud
was Executive Vice President of the Service
Delivery Network where he was responsible for
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all U.S. cardmember and merchant customer
service, as well as all digital sales and service
on a global basis. During his nearly 20 years
with American Express, Jud held a diverse
set of general management, marketing and
customer service roles.
Jud is a member of the Board of Visitors at
Duke University’s Fuqua School of Business
and the Board of Trustees at Lafayette College.
He earned a bachelor’s degree from Lafayette
College and a doctorate in psychology from
Hahnemann University Medical College (now
the Drexel University College of Medicine).
Hervé Sedky
Entrepreneur
Venture Capital & Private Equity
Klio Travel Ventures, LLC
Hervé Sedky is an entrepreneur focused
on venture capital and private equity in the
travel industry. He was previously Senior
Vice President and General Manager of the
American Express Company’s Global Business
Travel division and a member of the Senior
Management Team. At American Express,
he led a 1,500 employee organization with
over $1B in revenue including two standalone
businesses where he achieved double digit
revenue and earnings growth.
the Executive Management Program (PMD) at
Harvard Business School.
In his career, Hervé has held numerous other
senior level positions within American Express,
including Vice President and General Manager,
Global Advisory and Meetings & Events where
he was an active voice in the travel industry,
championing the value of corporate travel as
an investment vs. a cost.
Hervé is a Board Member of the Global
Business Travel Association Foundation,
The Children’s Health Fund and The French
Cultural Center/Alliance Française. He received
his BS in International Business Administration
from Northeastern University and completed
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Steve Singh
CEO
Chair of Board of Directors
Concur
Steve Singh has served as Concur’s Chief
Executive Officer since 1996 and director
since 1993, including serving as Chairman
of the Board of Directors since September
1999. Steve currently serves on the boards
of directors for CornerStone OnDemand,
Cleartrip, Buuteeq and ModuMetal. In
addition, he serves is a director at the
Washington Roundtable, chairman of the
GBTA Foundation, a director of the W Fund,
and a member of the Advisory Board for the
Foster School of Business at the University of
Washington.
Prior to Concur, Steve served as the General
Manager of the Contact Management Division
at Symantec Corporation.
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ADVISORY
BOARD
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WINiT advisory Board
Doug Anderson
Craig Kreeger
Katie Benson
Kathleen Matthews
President and CEO
Carlson Wagonlit Travel
Regional Vice President
Langham Hospitality Group,
North America
Pamela Codispoti
CEO
Virgin Atlantic Airways
Executive Vice President &
Chief Communications and
Public Affairs Officer
Marriott International
Executive Vice President and
General Manager
American Express
DavidMeyer
Tony D’Astolfo
Alexa Nick
Dorothy Dowling
Best Western International
Christine Ourmières-Widener
CEO
CityJet
Peter Greenberg
Cathy Voss
Managing Director
PhoCusWright
Travel Editor
CBS News
Gail Grimmett
Delta Air Lines
Editorial Director
Business Travel News
Managing Director
BottomLine Group
Executive Vice President,
Global Program Solutions and
Meetings and Events
Rana Walker
Co-Founder & Principal
GR&AT Management
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Le a de rs hip
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W I N i T l ea d er ship
C a r e er M o bility &
S er vices
Communicati ons &
Social M e d ia
Co-Chairs
Co-Chairs
Vice President
Deal Consulting and Business Services
American Express Global Business Travel
Bindu Bhatia
Beverly Heinritz
Vice President, Client Development
Dinova
Co-Coordinators
Argie Agrapides
Managing Director, Head of Global Travel
NYSE
Barbara Santino
Global Business Manager
HRG North America
Advisor
Mike Koetting
EVP, Supplier and TMC Services
Concur
Alicia Tillman
Kerrie Henshaw-Cox
Global Commercial Leader
Procurement, Travel Services
AstraZeneca
Co-Coordinators
Anna Brown
Manager, Business Strategy,
Operations and Effectiveness
Bridget Clark
Director, Acquisition and
Retention Services
Advisor
Lane Dubin
Vice President/General Manager &
Head of Global Sales
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WINiT leadership
C on ference &
Event Planning
M e asu re m e nt &
Evaluati on
Co-Chairs
Co-Chairs
Head of Marketing and Manager
Global Accounts
Kuoni Destination Management
HFS Research
Lisa Paul
Holly Warner
Vice President, Travel Manager
Citigroup
Co-Coordinators
Patricia Gardiner
Head of Global Marketing
Tristar Worldwide Chauffeur Services
Christa Degnan Manning
Barbara Barnard
Co-Coordinators
Vicky Dodson
Senior Director
U.S. Client Strategy
Liz Porco
Anita Salvatore
Advisor
Advisor
Managing Partner
Share and Partners LLC
President and CEO
Topaz
Vice President
Global Travel Tech Manager
Citigroup
Michael Share
Executive Vice President
Global Account Services
Travizon
Bradley Seitz
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W I N i T l ea d er ship
M ember ship &
A nnual Giving
M e nt oring & Coaching
Co-Chairs
Carol Ann Salcito
Mimi Almeida
President
All Performance Associates
Caitlin Gomez
Senior Director, Global & Strategic Sales
HRG North America
Co-Coordinators
Claire Harrington
Co-Chairs
President
Management Alternatives
Harriet Washburn
Global Travel Strategy Leader
IBM
Co-Coordinators
Dee Runyan
Public Relations Manager, Social Tables
Founder, Redpoint Consulting
Executive Vice President
Client and Consulting Services
World Travel, Inc.
Jennifer Kane McGee
Cindy Shumate
Jessica Walkoski
Advisor
Jennifer Walsdorf
Managing Director
PhoCusWright
Director, Corporate and Leisure Sales
Langham Hotel Group
Director of Business Development
Tzell Travel Group Northwest
Vice President, Meetings & Incentives
Advisor
Kevin Iwamoto
Vice President, Industry Strategy
Lanyon Solutions
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Travel Manager
Princeton University
Tony D’Astolfo
WINiT leadership
S po ns o rship &
Fun d Development
Tal e nt D e v e l opme nt
Co-Chairs
Mary Bastrentaz
Cindy Allen
Co-Chairs
Vice President – TMC Services
Concur
Managing Director
Global Travel and Events
Accenture
Rita Visser
Tammy Routh
Co-Coordinator
Co-Coordinators
Administration – Director, Global Travel
ACE Group
Account Director
Starwood Hotels
Director, Global Travel GPO
Oracle
Shani DeSantis
Advisor
Jim Sisco
Global Travel Director
Reed Elsevier
Vice President, Global Sales - U.S.
Maria Aydag
Kim Kaye
Global Director – Travel, Expense &
Policy
Keysight Technologies
Advisor
Richard Crum
Group Head, T&E
MasterCard Worldwide
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COMMITMENT
TO ACTION
Established in 2014 by Michelle “Mick” Lee, WINiT-WomenInTravel
convenes women and men in the travel industry — from global
leaders to professionals just entering the workforce — with the
unified mission to support the career development, promotion and
visibility of women in the travel industry.
In order to optimize on all available resources, WINiT has
become a member of the Clinton Global Initiative (CGI) led by
President Clinton. Through this membership, WINiT has access
to more than 180 heads of state, 20 Nobel Prize laureates, and
hundreds of leading CEOs, heads of foundations and NGOs, major
philanthropists, and members of the media.
The WINiT mission will be achieved through eight committees
with laser-focus Commitments to Action to effectively change the
landscape in the industry while partnering with existing travel
associations and groups and engaging our membership.
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Career Mobility
& Services Committee
Commitment to Action:
Support the career mobility and visibility of women in the industry
• CEO Attestations and Development of Diverse Candidate Slate in the
Travel Industry: Engage with CEOs on the services of WINiT and support
the formal implementation of a diverse candidate slate process in their
organizations. Obtain attestations of CEOs who are focused on this initiative
and market their approach to establish their company as an organization that
women should consider relative to their career because they recognize the
benefits of diversity their entire organization as a whole
• Connect the members of WINiT with Recruitment Leaders in the Travel
Industry: Create an interactive and innovative online community with job,
resume and best practices posting and establish WINiT as the go-to source
for talent in the industry
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W I N i T Ca r eer Mobilit y & Se rvice s C ommittee
Bindu Bhatia
[email protected]
Committee Co-Chair
Bindu Bhatia has extensive management
and leadership experience in operations,
regional general management, strategic
account management, and global business
development. Her expertise also includes
global pursuits and consolidations, where
she successfully develops and integrates
innovative, global travel management
practices.
From 1995 to 2000, Bindu was the Vice
President and General Manager for Carlson
Wagonlit Travel largest client portfolio,
Arthur Andersen and Andersen Consulting
account; she was responsible for operations,
strategic account management, and global
development and consolidation of this client’s
worldwide travel program.
Between 2000 and 2004 Bindu was Regional
Vice President for CWT’s Central and South
Eastern regions responsible for overall P&L
management including over 25 key accounts.
Between 2005 and 2007, as Vice President,
Global Sales, North America, Bindu led a
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strategic sales team that pursued large, North
American-based global and multinational
opportunities while assisting with incremental
growth and retention among existing clients.
Since September 2007, as Senior Vice
President Global Program Management,
Bindu has had oversight of CWT’s global
client portfolio.
Bindu also serves as the Chair of the GBTA
Foundation’s Industry Advisory Council.
WI NiT C areer Mobility & S ervices Committee
Beverly Heinritz
Vice President, Client Development
Dinova
[email protected]
Committee Co-Chair
A seasoned veteran in the business travel
community and a proven leader with over
20 years of global experience in managed
travel and expense technologies, Beverly
(Bev) Heinritz brings a strong track record
of driving high utilization and achieving
exceptional results with her clients. With the
responsibility to maximize savings in the dining
spend category, in her current role as Vice
President of Client Development at Dinova,
Bev oversees all client engagements, program
development and industry relations.
to $9.4 billion. Bev enjoyed a long career at
Sabre Holdings prior to taking the helm of
GetThere, with leadership positions at Sabre
Business Travel Solutions and Sabre National
Accounts as well as field Account Executive
roles in Florida, California and Arizona.
Bev attended Northwood University in
Midland, Michigan and when not on their
houseboat in the Florida Keys, she lives in
Plano, Texas with her husband.
Previously, Bev was Senior Vice President,
Global Services and Support at Rearden
Commerce with responsibility for the entire
post-sales customer life cycle. Prior to joining
Rearden, Bev served as Senior Vice President
and General Manager of GetThere, Sabre’s
online business-to business e-commerce unit.
At GetThere, she set the company’s overall
business direction, and was responsible for
sales, partnerships, and customer services
and where she led its global growth from less
than $4 billion in gross travel volume booked
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Argie Agrapides
Managing Director, Head of Global Travel
NYSE
[email protected]
Committee Co-Coordinator
Argie Agrapides, Managing Director,
joined NYSE as Head of the Global Travel
Department in 2009. Argie’s global
responsibilities include the overall strategy
and management of the Global Travel Program
which includes Corporate Card, Vendor
Management, Travel Technology, Ground
Transportation, and Executive Aircraft.
Argie’s background includes over 20 years
in the travel management and financial
industries. Prior to joining NYSE, Argie was
a Vice President for 15 years at Credit Suisse,
where she managed the Americas Travel
Program.
In addition to her role at NYSE, Argie is an
active member of Hellenic Professional Women
Inc., a not-for-profit organization dedicated
to creating and enhancing professional
opportunities for Greek-American women
and students through networking, mentoring
and education. Argie graduated with a BA in
Accounting and minor in Women Studies.
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Barbara Santino
Global Business Manager
HRG North America
[email protected]
Barbara Santino has more than 29 years of
industry and corporate travel management
experience. She has held various management
positions including Operations and Client
Services Manager, International Account
Manager and General Manager for a portfolio
of diversified clients, including pharmaceutical,
financial services, entertainment, chemicals,
utilities and retail. During her time with HRG
North America, as Global Business Manager,
Barbara has been managing a multibillion
dollar global retail client with responsibilities
for 23 markets expanding the global travel
program growth to 38 markets.
them manage their travel programs effectively.
Barbara has the ability to develop, mentor,
motivate and effectively lead staff in high
pressure environments, while demonstrating
she is a team player with the ability to develop
and maintain strong, productive partnerships
with clients.
Barbara resides in New Jersey.
Barbara is dedicated and focused, with strong
leadership skills, and problem-solving abilities.
Her business travel management expertise
and operational background are especially
important for supporting new clients during
implementation. Her industry knowledge,
passion for exemplary customer service, and
overall proactive approach provides HRG
clients with a key point-of-contact for the
support and partnering necessary to help
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Mike Koetting
EVP, Supplier and TMC Services
Concur
[email protected]
Committee Advisor
Mike Koetting is Concur’s EVP of Supplier
and TMC services. Based in Eden Prairie,
Minnesota, Mike joined Concur in 2010 and
is responsible for the travel supplier, GDS
and TMC relationships of Concur and TripIt.
As one of the architects of Concur’s TripLink
solution to open booking, Mike and his team
negotiated and implemented the first TripLink
for Supplier agreements, enabling travelers
to benefit from a managed travel experience
when booking directly with suppliers.
Prior to joining Concur Mike held a variety of
senior positions at Carlson Wagonlit Travel and
Maritz Corporate Travel. Business Travel News
named Mike one of the 25 Most Influential
Travel Executives of 2006.
Mike began his career as a CPA with Price
Waterhouse.
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Amy Dalton
Senior Vice President, Americas
Executive Leadership
BCD Travel
[email protected]
As a Senior Vice President in BCD Travel’s
Americas region, Amy Dalton oversees at an
executive level, corporate travel programs
for national, multi national and global travel
clients. A 28-year veteran of the travel industry,
Amy has helped corporate travel departments
engineer strategy and innovation to bring
programs forward in cost management,
compliance and duty of care for corporate
travelers. Amy expertly guides programs for
the Aerospace & Defense sector, the Energy
sector and also has assumes a key leadership
role within the Tbiz division of BCD Travel
which has allowed her to gain front-line
experience and insight in a wide variety of
travel partnerships.
as ACTE, GBTA and local corporate travel
chapters.
Amy has a passion for uplifting and
empowering women in the workforce thru
her work in Dress For Success, The National
Association of Professional Women and most
recently Women In Travel.
Prior to joining BCD Travel, she ran service
delivery programs for Cendant Corporation
within the affinity marketing travel division;
client relationship manager for Cheap Tickets
and directed the wholesale tour business
at CUC Vacations. She comes from a family
business of travel program ownership and has
utilized her expertise in industry forums such
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Linda Oliver-Eckhardt
Senior Vice President, Client Strategies
Program Management, Marketing
Travel Leaders Corporate
[email protected]
As Senior Vice President of Client Strategies,
Linda Oliver-Eckhardt leads the team of Client
Relationship Managers at Travel Leaders
Corporate. She is responsible for developing
and implementing client retention strategies
that enhance Travel Leaders’ ability to exceed
the needs of both existing and new customers.
A member of the executive team, Linda
works closely with President David Holyoke
in crafting the ultimate solutions for customer
satisfaction as well as the overall company
vision.
Linda brings to Travel Leaders Corporate over
25 years of experience in travel management
leadership, derived from her involvement in
key, client-driven areas within leading travel
management companies. Before joining Travel
Leaders, Linda held a variety of management
roles at Carlson Wagonlit Travel (CWT),
most recently as Senior Director of National
Accounts. Her leadership resulted in strong
client retention and employee engagement.
Linda is most proud of her participation in the
development of CWT’s first North America
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Diversity and Inclusion Council. Her passion
and leadership were the driving forces behind
weaving diversity and inclusion into the fabric
of the corporate culture through enterprise
initiatives and employee involvement. Under
Linda’s management, CWT rolled out its first
Diversity and Inclusion Mentoring Program and
developed Employee Resource Groups as key
initiatives based on how employees wished to
learn about Diversity and Inclusion as well as to
foster development.
Prior to the last position held at CWT,
Linda was Vice President of Client Travel
Management at Navigant International, which
was subsequently purchased by CWT. Linda
played an active role in the integration of the
two organizations. Linda has been involved in
both the Global Business Travel Association
(GBTA) and the Association of Corporate
Travel Executives (ACTE) and has been quoted
in a myriad of trade publications.
A Connecticut native, Linda resides in Sandy
Hook with her husband and two daughters.
Julie Simpson
Principal
Managed Travel Consulting
[email protected]
Julie Simpson established Managed Travel
Consulting in 2011. The firm has been
engaged by multinational organizations
to consult on vendor selection, program
benchmarks and travel policy regulations.
Prior to that, Julie was a Senior Consultant
with Caldwell Associates for fifteen years.
There she provided consulting services to
major corporations in support of their efforts
to improve their travel management programs.
Projects focused all aspects of travel with
particular emphasis on operational reviews,
vendor selection and technology solutions for
global travel programs.
applications, contracting and account
management.
Julie is a graduate of Mary Washington
College of the University of Virginia and
resides in Fredericksburg, Virginia.
Julie has been active in corporate travel
management since its inception. Her
experience has covered a broad spectrum of
responsibilities providing a solid background
in trend analysis, benchmarking and program
optimization. Prior to becoming a consultant,
she held management positions with major
travel agencies where responsibilities included
operations, sales and marketing, training,
emergency after-hours services, automation
33
COMMUNICATIONS
& SOCIAL MEDIA
Committee
Drive awareness, build engagement and inspire members, WINiT
stakeholders and the travel industry through a two-way communications
and promotions framework.
• Drive visibility, engagement and growth opportunities for the WINiT brand to
generate interest and relevancy over the long-term
• Effectively manage the WINiT Social Media brand and educate the WINiT
Membership on the personal brand of members in this space
• Create and maintain the critical feedback loop that provides solid insights
around member needs and interests
• Lead the communications strategy of all WINiT Committees
35
W I N i T CO M M U N IC ATI ONS & SOC I AL MEDIA Committee
Kerrie Henshaw-Cox
Global Commercial Leader, Procurement, Travel Services
AstraZeneca
[email protected]
Committee Co-Chair
Kerrie Henshaw-Cox joined biopharmaceutical
company, AstraZeneca almost 3 years ago and
is currently the Global Commercial Leader.
Kerrie leads the travel services team and has
responsibility for global sourcing, service
delivery and demand management. This
includes accountability for travel strategy,
outsourced travel management contract, travel
policy and risk management.
Prior to joining AZ, Kerrie was Global Hotel &
Meetings Manager at BP, with responsibility
for the global hotel programme and the
creation of a meetings management strategy
and policy. This included a review of booking
and payment processes, global RFP and the
appointment of a global venue finding agency.
Kerrie has enjoyed a varied career in the
travel industry spanning 20+ years, having
worked in buyer and supplier roles including
tour operations management, sales &
marketing, international conference & logistics
management and as International Key Account
Manager for the Events & Meetings division at
HRG.
36
WI NiT C OM M UNI CAT IONS & S OCIA L MEDIA Committee
Alicia Tillman
Vice President, Deal Consulting and Business Services
[email protected]
Committee Co-Chair
Alicia Tillman is Vice President, Deal Consulting
and Business Services for American Express
Global Business Travel. She is responsible for
the development and ongoing evolution of
the company’s value proposition and business
strategy, online acquisition strategy, bid and
proposal strategy for new sales and client
retentions, corporate and industry events and
branding. Alicia is also driving the company’s
thought leadership and strategy development
around end user engagement and loyalty
in this new environment through the use of
gamification techniques. Previous to this role,
she was the head of Public Affairs, Corporate
Communications and Media Relations at
American Express.
Before joining American Express, Alicia was
the head of Marketing and Communications
at Rosenbluth International, where she was
responsible for creating and driving the
implementation of media, client and employee
communications and all strategic marketing
activities to drive new product and business
growth.
Alicia was awarded the “Rising Star Award”
from Travel Agent Magazine which recognized
the top 20 travel industry executives under
35 years of age. She was also profiled by
Travel Trade Gazette Business as one of the
leading women in the business travel industry.
The International Communications Group
and Public Relations Society of America have
also honored her work, and she received the
Platinum PR Excellence Award for delivering
superior marketing and communications
strategies in the travel industry.
Alicia is a graduate of Lycoming College and
holds a BA in Mass Communications with an
emphasis in International Marketing, Public
Relations and Advertising. She is active with
the Corporate Executive Board, a GBTA
Foundation board member and a member of
the Sales Executive Council.
She is based at the American Express World
Headquarters in New York City and lives
in New Jersey with her husband and two
children.
37
Anna Brown
Manager, Business Strategy, Operations and Effectiveness
[email protected]
Anna Brown is Manager, Business Effectiveness
for American Express Global Business Travel.
In this role, Anna supports strategy formulation
and develops operational performance
measurement frameworks. She is also
responsible for managing the budgets for
Deal Consulting and Business Services and
Global Events. Anna began her career with
American Express in 2013.
Before joining American Express, Anna was
the Assistant Director of Finance at the
Kennedy Child Study Center, a not for profit
that serves young children with learning and
developmental difficulties. In this role, Anna
oversaw initiatives to enhance and to integrate
the finance and technology functions as
well as analyzed financial data and assessed
program performance. Anna’s prior experience
includes roles as the Finance Manager at Tag
Worldwide, an advertising pre-press company
and as Product Controller, Financial Controller
and Internal Auditor at Citibank. During her
tenure at Citibank, Anna lived in London for
three years.
38
Anna is a graduate of the University of
Sheffield in England and holds a BA in
Economics, Accounting and Financial
Management. Anna also received her MBA
from Baruch College, where she was the class
valedictorian.
She is based at the American Express World
Headquarters in New York City and lives in
Manhattan.
Bridget Clark
Director, Acquisition and Retention Services
[email protected]
Bridget Clark is Director, Acquisition and
Retention Services for American Express
Global Business Travel. In this role, Bridget
oversees American Express Global Business
Travel’s value prop, messaging, digital
marketing and global events efforts. She leads
a global team that seeks to message that value
in unique ways by seeking out the stories that
define the brand, bring the core strengths to
life and demonstrate the value of collaborating
with the company, then telling those stories
across channels, old and new. Prior to this
role, Bridget held various leadership positions
within American Express Global Business
Travel in a communications function.
leading comprehensive communications
strategies and messaging campaigns at the
global, regional and functional level - backed
by an additional six years in marketing and
creative roles.
Bridget currently resides in Portland, Oregon
with her husband and two school-age children.
Before joining American Express in 2002,
Bridget led creative projects for Benetton
Sportsystem, a division of United Colors of
Benetton and coordinated sales, marketing
and public relations efforts for the Penn’s
Landing Corporation, a non-profit organization
that ran events for Philadelphia’s waterfront.
Bridget is a results-driven corporate storyteller
with over 10 years’ experience building and
39
Lane R. Dubin
Vice President/General Manager & Head of Global Sales
[email protected]
Committee Advisor
Lane R. Dubin is Vice President/General
Manager & Head of Global Sales for American
Express Global Business Travel. In this role,
Lane is responsible for strategically managing
and leading customer acquisition efforts.
Joining American Express in 1992, Lane has
held a number of leadership positions across
the Company including in Corporate Card.
Lane also served as the National Lead for
Business Development within the Financial
Education and Planning business of
American Express Financial Advisors (now
Ameriprise Financial), and was the Head of
Sales and Business Development for Ketera
Technologies, a formerly American Express
owned venture.
Lane received his BA in Economics and
Business Administration from Ursinus College
in Collegeville, Pennsylvania. He is based in
New York, and resides in the Philadelphia
suburbs with his wife Lori and three children.
40
Olivia Brooks
Global Strategic Account Director
American Express Meetings & Events
[email protected]
Olivia Brooks is a Global Strategic Account
Director with American Express Meetings
and Events. She has responsibility for the
performance and growth of the Global
Employee Meetings and Executive Meetings
Program for the American Express Company.
Olivia leads a team of 27 associates and
oversees all facets of meeting and event
execution including strategic account
management, operations, expansion, creating
positive attendee experiences and driving
successful meeting outcomes that are aligned
to American Express Company business
objectives.
The Ritz-Carlton Chicago, The Peninsula in
Chicago and the Taj Hotel in Boston.
Olivia holds a BA in Rhetoric and
Communications and Minor in Comparative
Literature from the University of California at
Davis. Olivia is based at American Express
Global Headquarters in Downtown Manhattan,
New York.
Prior to this position, Olivia held various
roles within American Express Meetings
& Events and Global Business Travel most
recently having managed a team of business
development professionals in North America
responsible for identifying and acquiring
new business partnerships. Prior to joining
American Express Olivia held various sales,
marketing and public relations roles for luxury
hotels including the Four Seasons in Chicago,
41
C. Maylena Burchfield
ADTRAV Travel Management
[email protected]
C. Maylena Burchfield, GTP, GLP is Senior Vice
President for ADTRAV Travel Management.
Maylena joined ADTRAV and the travel
industry in September, 2001 after a successful
career in investment banking as a Corporate
Strategist. She is adept at identifying industries
and opportunities for expansion and growth,
and aligning strategic partnerships that
promote both ADTRAV and the growth of the
travel industry, and their associated partners.
Maylena has served on numerous boards and
committees and was awarded NBTA’s highest
supplier award, Allied Member of the Year,
in 2009. She has taken part in Congressional
studies, through the Joint Planning and
Development Office, to improve efficiencies in
the travel industry.
Maylena was also a founding member of the
Legislative Advisory Council and the founding
Chair of the NBTA/GBTA PACT. From 2010
- 2012, Maylena served as a member of the
GBTA Board of Directors.
42
Noel Lee
Marketing Director
FlightStats
[email protected]
Noel Lee is the Director of Marketing for
FlightStats. Based in Portland, OR., FlightStats
is the leading publisher of real-time flight
information. As the trusted source, FlightStats
delivers global flight data to travelers and
businesses around the world, and powers
the biggest names in travel, Internet search
and mobile services. Within FlightStats, Noel
Is responsible for all demand generation,
product launches, customer marketing and
event marketing.
A resident of Portland, OR, Noel originally
hails from Snohomish, WA.
Prior to joining FlightStats, Noel was Director
of Global Business Development at the
Association of Corporate Travel Executives
(ACTE), where she was responsible generating,
soliciting and closing revenue for the
association. During her tenure at ACTE, Noel
spent 18 months in Sydney, Australia, building
and launching the ACTE Australasia Region.
Noel is an advocate for the business
travel industry and its positive impact on
the advancement of globalization and
economic growth.
43
conference
& event planning
Committee
Design and deliver Speaker and Networking Events with senior travel
industry leaders and innovators to allow for career development and
internal networking opportunities for members.
• Partner with the Talent Development Committee and existing travel
industry organizations to avoid duplication of content and/or conflicts with
dates of other industry programs
• Deliver event experiences that are unique, inspirational, fresh and often
“outside the box” in design, delivered in a safe, professional and energetic
environment with the intention of creating opportunities for exposure to
senior level executives
45
W I N i T Co n f er enc e & e ve nt planning Committee
Lisa Paul
Head of Marketing and Manager, Global Accounts
Kuoni Destination Management
[email protected]
Committee Co-Chair
Lisa Paul brings to the WINiT organization
more than 23 years of experience spanning
corporate travel; meeting, event and
conference management; travel marketing;
hotel sales; and incentive program design and
execution. Currently serving a dual role at
Kuoni Destination Management, as Head of
Marketing and Manager of Global Accounts,
Lisa has a focus on both creative and strategic
areas of the meeting, event and incentive
travel business. Lisa is Co-Chair of WINiT’s
Conference and Event Planning committee.
Through her years of experience in managing
complex, high profile meetings and events,
Lisa has had responsibility for all aspects of
client programs, including air travel, hotel/
venue sourcing and contracting, attendee
management, call for speakers/papers,
trade show/exhibit fair management, web
registration, entertainment and production,
promotional communications, gifts and
amenities, activities and tours, theme/event
design and ideation, SMM initiatives, transient/
meeting travel consolidation and interactive/
46
experiential marketing solutions.
Prior to joining Kuoni, Lisa held sales and
marketing roles with FUSION Performance
Marketing, CWT, Maritz and Hyatt Hotels.
She was a four-time recipient of Maritz Travel
Company’s Annual “Best of The Best” Award
for performance excellence.
Lisa is based in New York City, and she serves
Kuoni clients in all worldwide regions where
the company operates.
WI NiT C onfe rence & event planning Committee
Holly Warner
Vice President, Travel Manager
Citigroup
[email protected]
Committee Co-Chair
Holly Warner joined Citi in April, 2010 as Vice
President, Travel Manager for the United
States. Her role encompassed travel agency
operations including online reservations and
traveler and travel arranger training and
support.
In August, 2010, Holly assumed the North
America and Latin America regions under her
area of remit, managing the travel agency
relationships and processes for these regions
while working closely with key contacts and
internal clients and suppliers. Holly is also
the lead for global operations management
with the Designated Travel Agency and
the Regional Travel Managers and was
instrumental in the implementation of the
Global Designated Travel Agency in over 90
countries in 90 days in 2012.
(GBTA) in anticipation of completing and
receiving the GBTA Global Leadership
Program (GLP) designation.
Prior to joining Citi, Holly held leadership
roles with both HRG North America American
Express Business Travel supporting global,
multi-national, and regional customers. She
was a three-time recipient of the esteemed
American Express “Pacesetter” award for
top performers in employee, customer, and
shareholder goals.
Holly received her Associates Degree in
Business with a specialization in Travel and
Tourism in 1993 from The Boyd School, a
division of the Pittsburg Technical Institute.
She is a member of Toastmasters International
and has supported the Citi local chapter
through effective marketing and member
recruiting. In October, 2013, Holly received her
Global Travel Professional (GTP) certification
with the Global Business Travel Association
47
Liz Porco
Vice President, Global Travel Tech Manager
Citigroup
[email protected]
Liz Porco has over 20 years of travel industry
experience including direct suppliers, KLM
airlines, Travel Management Companies:
Rosenbluth, American Express and HRG, as
well as Technology Manager at Citi.
Liz joined Citigroup in January 2010 as part of
the travel technology team. Her remit includes
online self-service travel booking, traveler
profile management, website management
and mobile applications. She manages a
best in class online program, pioneered an
online booking tool in LATAM. She focuses
on travel technologies and trends and utilizes
her operational background to transcend the
travel program at Citi.
At Citi, Liz has been a member of the Women’s
Leadership Council (WLC), volunteering to
manage internal events. The WLC’s Mission
is to be a catalyst for attracting and retaining
talent and developing and promoting women
leaders at Citi. Liz also participated in the
mentor/mentee program at Citi where she has
successfully mentored employees inside as
well as outside of the United States.
48
Liz attended St. John’s University where she
studied pre-law. She has a passion for politics.
She spends her free time tutoring/mentoring
disadvantaged children in her local community
center.
Patricia Gardiner
Head of Global Marketing
Tristar Worldwide Chauffeur Services
[email protected]
Patricia Gardiner joined Tristar Worldwide
Chauffeur Services in 2012 as Head of
Global Marketing. Based in London, UK her
role oversees the marketing for all owned
destinations (New York, Boston, London,
Manchester, Paris and Hong Kong) and
working with the Tristar partner network in
over 80 countries. Patricia works across all
departments globally helping to raise brand
visibility and awareness of Tristar’s services
including roadshows, meeting & events, as
directed and transfers (domestically and
internationally). In the relatively short time
that Patricia has been with the company
she has launched a global brand refresh, a
bespoke mobile app in the UK, overhauled the
marketing strategy and breathed new life into
social media marketing with great effect.
Patricia is a passionate and creative marketer
who has over 12 years B2B marketing and
management experience across a broad range
of industries. The experience of working both
client side and agency has given her a great
insight into a number of different markets,
techniques, tools and mediums to market
effectively in the B2B world and deliver a
return on marketing investment. Following the
global brand refresh in 2013 Patricia secured
a UK industry award for marketing as well as
working to help Tristar Worldwide receive
a number of awards including QSi Large
Chauffeur Operator, QSi Chauffeur of 2013,
ROSPA Management of Road Risk and ROSPA
Health and Safety to name a few.
Prior to joining Tristar Worldwide, Patricia was
Marketing Operations Director of a marketing
agency consulting for a number of clients
across a range of sectors including Travel,
Legal, Financial, Technology and Not for Profit.
Patricia received her Master’s in Marketing in
2002 and a 2:1 honours degree in Marketing in
2001 from the University of Hertfordshire.
49
Michael Share
Managing Partner
Share and Partners LLC
[email protected]
Committee Advisor
Michael Share currently serves as a Managing
Partner in corporate travel at NEXT Corporate
Travel, based in New York City. NEXT
Corporate Travel handles managed travel for
large corporate accounts. Formerly, Michael
founded Advanced Travel Management (ATM),
a corporate travel management company.
During Michael’s ten years as President, ATM
grew to be one of the leading multi-regional
travel agencies in the US and in 2001, Business
Travel News ranked ATM the 15th largest
corporate travel company in the US.
In 2002, ATM merged with Sea Gate Travel.
The newly created company, Sea Gate/
Advanced Travel, became the largest
independent corporate travel management
company in the US with sales exceeding $600
million. Sea Gate’s roster of clients included
Walt Disney Company, Deutsche Bank AG,
Condé Nast Publications, Bloomberg LLP,
News Corporation and Fox Entertainment
Group,Viacom and MTV Networks, Gap, Inc.,
Bristol Meyers Squibb, Putnam Investments,
Omnicom Group, WPP plc, National Basketball
50
Association and many others.
Sea Gate Travel Group was purchased Hogg
Robinson in 2004 and became the base for
Hogg’s expansion in the US. Shortly after
rebranding its North American operation to
HRG North America in 2006, Hogg Robinson
became a public company listed on the
London Stock exchange. Michael became
President of HRG North America and a
member of the North American Board of
directors.
Michael holds a Bachelor’s Degree from UCLA
and a Master’s Degree from Universite Paris,
Sorbonne.
Esther Barbosa
Area Director of Business Travel Sales
Highgate Hotels
[email protected]
Esther brings over 15 years of travel industry
experience to the organization, with sales
management positions in both the hotel and
airline industry. As an International Account
Manager with United Airlines, Esther managed
a NYC Japanese market territory, handling
corporate; wholesale; and travel agencies. Her
experience served her well in her transition
to the hotel industry. Esther has managed
corporate transient and group markets, as well
as, overseeing wholesale contracting.
Esther has been with Highgate Hotels for
10 years; and held the Director of Sales
position for the opening sales team for two
Hilton branded hotels in NYC. In her present
corporate role, she is the Area Director of
Business Travel Sales representing seven (soon
to be eight) Hilton branded hotels in NYC.
Esther has a Bachelor’s Degree in Latin
American Studies from Carleton College and a
Master’s Degree in International Development
from Nagoya University.
51
Tracey Kroboth
Executive Director, Travel Services and Corporate Card
Condé Nast
[email protected]
Tracey Kroboth was named Director of Travel
Services for Condé Nast in July 2008, reporting
into Strategic Sourcing. In this role, she is
responsible for sourcing and managing the
corporate travel and corporate card programs
for all of Condé Nast’s magazines, websites
and other media properties. December of
2011 she was promoted to Executive Director,
and in 2012 won Strategic Sourcing corporate
person of the year.
Prior to her appointment, Tracey served as
Director of Travel Services for Interpublic
Group, where among other duties, she led the
implementation to consolidate the first five
countries and offices in Europe.
For nearly 15 years prior to that, Tracey lived
in Chicago. During that time she worked for
McCord Travel Management, and spent seven
years managing the travel program for Leo
Burnett Advertising.
Educated in the U.K., Tracey has been in the
travel Industry for 29 years in both the U.K.
and U.S., holding a variety of positions both
52
on the agency and corporate side of business
travel. She is also a member of GBTA
Tracey lives in Manhattan with her husband
and dog.
Jane Pearsall
Senior Manager, Worldwide Sales
Global Business Travel
Best Western International
[email protected]
Jane Pearsall joined Best Western
International in June 2010 as a Sales
Manager for Worldwide Sales Business travel
and was recently promoted to Senior Manager,
Worldwide Sales, Global Business Travel to
take on more of a global role for Best Western
Business Travel Accounts.
Jane currently serves on the Board for New
York City Business Travel Association and
HSMAI Greater NY.
Jane has over 23 years of experience
in the hospitality industry in domestic
and international sales on a national and
international level including New York City with
leadership roles for Marriott, Motown Café’s,
WWF Restaurant, Hampshire Hotels and most
recently Starwood Hotels and Resorts.
Jane’s experience and clients are from a
variety of markets including corporate,
pharmaceutical, banking, tour and travel,
government and association. Jane has been
affiliated with Best Western in the past with
Hampshire Hotels as a Franchisee out of New
York City. While with Hampshire Hotels she
was very active with the Best Western Co-op
Marketing Committee.
53
Dawn Repoli
Program Administrator
WINiT
[email protected]
Dawn Repoli is the WINiT Program
Administrator responsible for the coordination
and facilitation of the eight committees
and over 100 volunteers in the WINiT
organization. Dawn also manages the
WINiT vendor relationships and billing.
Furthermore, she is responsible for the 2014
Mentor Program management in partnership
with the Mentor and Coaching Committee
and fund development in partnership with
the Sponsorship and Fund Development
Committee.
Dawn is a certified grant writer and an
experienced fund raising event coordinator,
with extensive experience working with 501c(3)
non-profit start-up organizations. As a former
small business owner, her experiences range
from preparing a business plan and securing
financing, to the implementation of expansion
strategies. She has procured federal, state and
local licenses and permits and has collaborated
with several committees and executive boards
modifying by-law structure and computer
program development.
54
Dawn is a former special needs educator
and is a university accredited Microsoft Office
Specialist.
Bonnie L. Troped
Head of Conference Planning and Travel
Putnam Investments
[email protected]
Bonnie Troped is Head of Conference Planning
and Travel. In this role, she is responsible
for overseeing all meetings and travel for
both internal and external Putnam clients,
domestically and internationally.
Bonnie joined Putnam in 1993. She is a
member of the Global Business Travel
Association since 1997, Putnam Investments’
Women’s Leadership Forum and Diversity
Advisory Council.
Prior to joining Putnam, Bonnie was with The
Boston Company as the Vice President of
Corporate Events from 1982–1993. Bonnie
received her BS from Bridgewater State
College.
55
Linda A. Valenza
Sales & Marketing Assistant
JOVA Sales & Marketing
[email protected]
Linda Valenza is a highly skilled Travel
professional with over 20 years of diversified
experience. She received her AA degree in
Travel/Tourism from Widener University and
began her career as a Travel Counselor with
DHL Airways. Linda has since held various
positions with increasing responsibility
including International Travel Reservations
Counselor and Travel Reservations Supervisor
at Johnson & Johnson, Travel Operations
Manager and Assistant Travel Manager at
Nabisco, Inc., and Global Project Manager at
American Express/ADP.
After a departure from the industry in 2005
to focus on her family, Linda realized her true
passion is in Travel and is currently seeking
her next adventure. After her recent attempts
to return to the industry were met with brick
walls, one e-mail to Mick Lee resulted in an
interview with her, Mick revising and sharing
Linda’s resume with the 66 members of the
WINiT leadership team and a WINiT position.
After one meeting with Mick, Linda realized
she CAN and WILL get back in Travel.
56
Tracie Saunders
Head of Corporate Services
Neuberger Berman
[email protected]
Neuberger Berman is celebrating its 75th
Anniversary this year after a very interesting
journey: the first 60 years as a private partnership, an IPO in 1999, acquired by Lehman
Brothers in 2003 and returning to its partnership roots in 2009. Tracie Saunders has been
the Head of Corporate Services at Neuberger
Berman since 2009. She is responsible for the
firm’s global travel program, corporate card
program, conference center, catering, client/
guest experience, hospitality services and
corporate library. Tracie feels that her unique
career path through Cross Cultural Training,
Strategy, Facilities and Administrative Management prepared her for this diverse role.
carry it with us, or we find it not.”
– Ralph Waldo Emerson, Emerson’s Essays.
While continuously gaining knowledge on the
travel industry Tracie has taken a dive into the
deep end of the pool and been able implement many new processes into Neuberger Berman’s corporate travel policy in a short time
period. As she seeks to lower costs, improve
traveler/client experiences and facilitate world
peace, she is reminded that, “though we travel
the world over to find the beautiful, we must
57
MEASUREMENT
& EVALUATION
Committee
Establish a baseline of the current status of women in travel,
track the impact of WINiT and serve as the link to the Advisory
Board and formation of our strategy.
• Identify and document highly noticeable and objective metrics regarding the
visibility and advancement of women in the travel industry
• Solicit and represent the voice of the WINiT membership statistics to all
constituents
• Proactively monitor and update the data and metrics required to track
WINiT progress in meeting relevant objectives and organizational outcomes
• Help to drive the strategy of the total organization and provide the support
inputs needed for successful individual and collective committee execution
59
W I N i T M E A S U RE MENT & EVAL UATI ON C ommittee
Barbara Barnard
[email protected]
Committee Co-Chair
A 10-year veteran of Carlson Wagonlit Travel
(CWT), Barbara Barnard was appointed
Senior Vice President, U.S. Corporate, in April
2012. Barbara reports to Patrick Andersen,
President, CWT Americas, is a member of
the Americas Executive Leadership team.
In this position, Barbara is responsible for
developing and implementing CWT’s strategic
direction for sales and program management.
She is focused on delivering against client
expectations, growing CWT’s client base and
developing a comprehensive client retention
strategy while demonstrating value to our
customers. She leads her organization to
ensure innovative solutions bringing value to
more than 2,000 customers representing over
$5 billion in spend.
Previous to this role, she served as vice
president, Sales and Marketing, where
she provided strategic leadership to sales
professionals who manage national and
multinational accounts and led North America
external communication, branding, proposal
writing and U.S. product management teams.
60
With more than 20 years experience in a
variety of sales positions, Barbara earlier
moved through the ranks at Ask Mr. Foster
Travel, Rosenbluth International and Maritz
Corporate Travel. In 2002, Barbara led the
sales integration between Maritz and CWT and
assumed the role of vice president, Business
Development, with CWT.
Barbara is an active member of GBTA and
has held, throughout her career, positions
at the local NBTA level. She currently serves
as a member of the GBTA Allied Leadership
Council, which addresses interests facing the
travel industry.
Barbara graduated with a bachelor’s degree in
communications. She is a member of Phi Theta
Kappa, Honor Society.
WI NiT MEASU REMENT & EVA LU AT ION Committee
Christa Degnan Manning
HfS Research
[email protected]
Committee Co-Chair
Christa Degnan Manning currently heads
workforce market research for HfS Research,
the leading independent global analyst
authority and knowledge community for
the business and IT services industries. As
founder of the global workforce and talent
strategies and solution practice for HfS,
Christa investigates workforce optimization
– how companies best get work done today
with hybrid networks of traditional employees,
contractors, and third party service providers.
In addition, she supports firms in selecting the
software and service providers that help find,
manage, and motivate workers.
Prior to HfS, Christa served as a director in the
Advisory Services consulting unit of American
Express Global Business Travel, leading the
Expert Insights research and Applied Business
Intelligence consulting practices, which
sought to analyze travel program optimization
opportunities, identify best practices, and
quantify improvement outcomes through
primary research and travel spend data
analysis worldwide.
Before American Express, Christa spent a
decade as a business process and technology
analyst and practice leader with the Aberdeen
Group and AMR Research/Gartner Group,
following five years as a business journalist and
media professional.
Christa has also served on many advisory
boards, most recently the Association of
Corporate Travel Executive (ACTE) Global
Education Conference planning committees,
the Global Business Travel Association (GBTA)
Foundation’s Industry Advisory Council,
and Executive Travel Magazine’s Corporate
Travel Advisor & Professional (CTAP) Board.
She is currently co-chair of the Women in
Travel (WINiT) Measurement and Evaluation
Committee.
Christa has a Bachelor of Arts from Barnard
College, Columbia University, including studies
at University College, University of London,
and a Master of Arts from the University of
Massachusetts. She has also completed ongoing professional development course work
in business metrics at The Wharton School,
University of Pennsylvania.
61
Vicky Dodson
Senior Director, U.S. Client Strategy
[email protected]
Vicky Dodson serves as the leader of Carlson
Wagonlit Travel’s U.S. Center of Excellence.
It is Vicky’s commitment to ensure that the
proper processes and policies are in place
for our sales and program management
organization that promote successful client
acquisition and retention. Over the past two
years, Vicky has led the development and
rollout of a the Center of Excellence for the
US Corporate Client organization, and she
is currently working with leadership in the
Americas to leverage these practices for
delighting clients across the entire region.
Vicky’s experience includes nearly 30 years
of leadership positions within both sales and
account management, which have afforded
her a rich history of travel industry expertise.
While at Carlson Wagonlit Travel (CWT), Vicky
has also served as Senior Director of Business
Development and has been a CWT Masters
Award recipient for the last six years.
Vicky, a member of GBTA and a certified
Global Travel Professional (GTP), is based in
Houston, Texas.
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Anita Salvatore
Executive Vice President, Global Account Services
Travizon
[email protected]
As Executive Vice President, Anita Salvatore
is responsible for global strategy, marketing
and business development for Travizon. Anita
has over 25 years in the travel and hospitality
industry where she began her career in
sales at Hyatt Hotels. She has been with
Travizon since 1992 and her responsibilities
grew simultaneously with the growth of the
company, multi-national client portfolios and
the ever-changing dynamics of the travel
industry.
She is an active member of ACTE, GBTA and
GlobalStar of which Travizon is a sitting board
member.
Anita is noted for establishing and developing
the global consulting team early on for
Travizon; leading her team to win and retain
well-known and respected clients by providing
superior service and delivering the highest
level of value. Anita’s passion is a driving force
and is instrumental in shaping, strengthening
and contributing to Travizon’s overall global
presence and successful financial performance.
Under Anita’s leadership, Travizon is
recognized by both travel suppliers and clients
for setting up collaborative partnerships and
achieving mutually beneficial results.
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Bradley Seitz
President and CEO
Topaz
[email protected]
Committee Advisor
Bradley Seitz has over twenty years of
experience in corporate travel management.
In his current position as President and Chief
Executive Officer for Topaz International, he
has the unique role of assessing both the
corporate side and the supplier side of travel,
as an independent third party. He began his
corporate travel career at Xerox Corporation
in the Corporate Travel Department, and
then moved to management roles at Carlson
Wagonlit Travel and Rosenbluth International.
He served as the treasurer of the Association
for Corporate Travel Executives for four years
and is also an active member of the Global
Business Travel Association. Brad and Topaz
International have been seen in a wide variety
of news media, including the Wall Street
Journal, Financial Times, Business Travel News,
Executive Travel, New York Times, USA Today
and National Public Radio. Topaz International
has been in business for 35 years and operates
in over 80 countries worldwide.
Brad is also currently a professor of Business
at the University of Southern Maine, teaching
entrepreneurship and marketing. He has an
undergraduate degree in Finance from Suffolk
University in Boston, and a Masters in Business
Administration from Babson College. He has
received Management Certificates from the
Carlson Executive Program at the University
of Minnesota and the Wharton School at the
University of Pennsylvania. He has been named
one of the top 100 speakers in America.
He lives in Maine with his wife of 25 years, and
has three adult children.
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Sally Abella
Director, Global Corporate Travel
Harman International
[email protected]
Sally Abella is the Director of Global Corporate
Travel for Harman International Industries,
Inc. A travel industry veteran of 30 years;
she celebrated her 20th year at Harman
International in 2013. Her job responsibilities
include: Global ‘E-Travel’ initiatives (Selfbooking, Harman Travel webpage, T&E
Expense Reporting, Communication,
Corporate Travel Social Networking, etc.);
Global Travel Management Company (agency)
operations; Global T&E Corporate Card
Programs; Global Travel Programs (Offices in
20 countries); Global Virtual Meeting Initiative;
Worldwide Travel Management and Employee
Business Travel Compliance. Her department is
responsible for Harman’s 15,000 employees.
United Airlines and currently a member of the
Corporate Advisory Board with GetThere.
In 2006 Harman was a recipient of the
GetThere Visionary Award for Best Global
Program; 2010 the IBM GERS Innovation
Award plus the GetThere Visionary Award for
Most Comprehensive Travel Program. In 2013
Harman was proud to receive the “Trailblazer”
Visionary Award from GetThere!
Sally has held board positions with the Los
Angeles Business Travel Association; awarded
the Direct Member of the Year in 1997 and
was President in 2001. She is a recipient
of the CCTE (Certified Corporate Travel
Executive) and has also served as a Member
of the Aviation Committee for the NBTA.
She sat on the corporate advisory board for
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Sandra Broughton
Senior Manager, Global Travel
AECOM
[email protected]
Sandra Broughton is Senior Manager, Global
Travel, for AECOM Technology Corporation,
a Fortune 500 company, and leading global
provider of professional technical and
management support services to a broad
range of markets, including transportation,
facilities, environmental, energy, water and
government. AECOM has approximately
45,000 employees around the world and
operates in some 150 countries.
Sandra is responsible for Global Travel,
Meetings/Events Management and Global
Credit Card Programs. She has more than 20
years’ experience in the global travel industry
having held management positions with airline,
hotel and travel management companies. Prior
to joining AECOM, she was vice president,
sales, for ALTOUR. Before that, she was the
leading Manager, National Corporate accounts
for a variety of global corporations for Air
France KLM. Prior to her promotion, she
represented Air France KLM’s interest within
the SkyTeam Alliance as Manager, Alliance
Sales.
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A native of Germany, Sandra held positions
with Poppe & Co., a Sports/Groups/Incentive
Company, and Hotel am Roemerwall in Mainz,
Germany. She is a member of the Global
Business Travel Association.
Ann Kloepfer
Global Service Delivery
Microsoft
[email protected]
Ann Kloepfer is responsible for global travel
operations at Microsoft. In her role, Ann
manages the global travel agency relationship,
end-to-end operational process improvements
and integration of Microsoft technology into
the travel platform.
Prior to Microsoft, Ann was the Director of
Global Travel & Payment services for Visa Inc.
In the role, she developed and implemented
the Company’s first global travel policy,
created the Company’s first Corporate Aviation
department, and implemented global end-toend solutions for booking-to-reimbursement.
Ann spent nine years in various Sales roles
at American Airlines. She started her travel
industry career in Sales with Rosenbluth
International in 1992.
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Tracy Paurowski
Director of External Communications and Public Relations
American Express Travel
[email protected]
Tracy Paurowski is responsible for designing
and directing the external communications
strategy for the consumer travel division of
American Express. This includes responsibility
over media relations, industry relations, social
media, as well as various communication
channels supporting its strategic partnerships
which include supplier relations and its
franchise travel agency network.
Tracy started with American Express Travel
in 2012 as the director of business planning
and strategy. Shortly after, her role expanded
to include internal communications. In 2014
she assumed responsibility for the external
communications strategy.
Tracy has been with American Express for
over seven years and was originally hired
as a member of the Corporate Affairs and
Communications team supporting the Global
Business Travel (GBT) division. In this role
she was responsible for developing and
implementing a global strategy to support the
reputation management, brand promotion
and awareness through media and industry
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relation channels and in both traditional and
social media. Program efforts resulted in a
greater share of ink when compared to nearest
competitors, increased media exposure yearover-year and helped to generate new leads
and grow revenue for the business. During
her time in GBT she temporarily relocated
to London in order to oversee the day-today program in the U.K. in addition to her
oversight of the global program.
Working in public relations, communications
and marketing for more than 15 years, Tracy
previously held positions at a boutique public
relations agency in Manhattan as well as at
the former internet research company Jupiter
Communications/Jupiter Media Metrix. In
addition, Tracy served as agency spokesperson
and head of marketing and communications
for the New York City Housing Development
Corporation during supporting the office of
the Mayor of the New York City under the first
term of Michael R. Bloomberg.
Tracy earned a Bachelor of Arts at Marist
College and resides in Hoboken, NJ.
membErship & Annual
Giving Committee
Provide structure and framework that will grow, enliven
and meet the needs of the WINiT Membership.
• Development of policies, procedures and strategies for enhancing
membership
• Ensure diversity among committee members to secure representation from all verticals within the travel industry
• Partner with the Sponsorship and Fund Development Committee with the
intent to cover operational costs without charging membership fees
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W I N i T m em ber ship & Annual G iving Committee
Mimi Almeida
President
All Performance Associates
[email protected]
Committee Co-Chair
Mimi Almeida is president and co-founder of
All Performance Associates, LLC, a meetings
management and consulting company to the
travel and hospitality/incentive industry.
Skilled in the development and
implementation of best practices in the
delivery of complex product launches,
consumer events and motivation programs
for high profile brands such as BMW of
North America, MINI USA, Microsoft, Lincoln
Benefit Life/Allstate, Wells Fargo and Kaiser
Permanente, Mimi has been recognized
within the events industry with a Meeting
Professionals International Global Paragon
Award and multiple year listings on the San
Francisco Business Times Top 100 Women
Owned Businesses.
Mimi has been recognized by Corporate Event
Magazine with their top honor, the Judges
Choice Award in the category of Mobile
Marketing. The business results obtained
by Mimi’s client for this extraordinary crosscountry consumer event was a move 22 spots
up to #1 on the JD Power list of Brands Most
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Likely to Recommend.
Mimi also headed up an award winning
company designated as one of the Top
25 Most Influential Meeting and Incentive
Services Companies in North America by
Corporate Meetings and Incentive Magazine
over multiple years.
Mimi has previously served on the Executive
Travel Magazine CTAP Advisory Board and
will be serving on the newly formed Business
Travel Advisory Board for Travel + Leisure.
Her involvement with WINiT also encompasses
the role of Chief Administrative Officer for the
organization.
WI NiT me mbership & A nnual Giving Committee
Caitlin Gomez
Senior Director, Global & Strategic Sales
HRG North America
[email protected]
Committee Co-Chair
Caitlin Gomez offers over 15 years of sales
and relationship management experience to
the travel industry. Born and raised in New
York City, Caitlin spent the first 10 years
of her career in the financial sector. First
on the institutional equity trading desk of
Sanford C. Bernstein and Co. Inc. and after
five years left to enter the world of hedge
fund management, first at Wafra Investment
Advisory Group, Inc. as a key member of their
corporate division, and then at Mezzacappa
Management, a fund of funds run by ex–Lazard
Frères vice chairman Damon Mezzacappa,
where she was responsible for all marketing
and investor communications.
Director of Account Management in charge
of running the Travel Leaders Select Premium
Service Program for small to midsize corporate
customers. Caitlin joined HRG in 2013 as
Senior Director of Global & Strategic Sales.
Caitlin is Co-Chair of GBTA Ladders, a Global
Business Travel Association (GBTA) task force
focused on mentoring and educating the next
generation of travel executives and is National
Director on the Board of ASTA.
In 2008, Caitlin and her family moved to the
Northern Virginia/Washington DC area. There,
she was recruited by the American Society of
Travel (ASTA) the world’s largest association of
travel professionals to run all sales, marketing,
public relations and account management
for their highest membership level. After two
years, Caitlin returned home to New York
City and joined Travel Leaders Corporate as
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Claire Harrington, CMP
Public Relations Manager, Social Tables
Founder, Redpoint Consulting
[email protected]
Educated in event management at the
University of Illinois, George Washington
University & the Smithsonian Institution, Claire
Harrington is a certified meeting professional
(CMP) whose devotion to the hospitality
industry has seen her work with NPO’s, federal
& local governments, political organizations,
startups and corporations to develop dynamic
and memorable events and campaigns.
Claire is the public relations manager at Social
Tables. In this role, she is responsible for
increasing brand awareness through education,
content curation, thought leadership and
community partnerships. Prior to joining Social
Tables, Claire served as director of events for
a Congressman and worked on the national
events team for a D.C.-based lobbying firm.
In addition, Claire founded Redpoint
Consulting, a company named for its
connection to the outdoor community.
Established in 2014, Redpoint is an event
management & public relations firm whose
clients include Makovksy Communications,
Taos Mountain Energy Foods, and the
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American Israel Public Affairs Committee.
Claire is actively involved in the MPI, IAEE and
PCMA communities. She resides in Denver,
Colorado with her husband, Chris.
Jennifer Kane McGee
Director of Corporate and Leisure Sales
Langham Hotel Group
[email protected]
A seasoned hotel sales & marketing director,
Jennifer Kane McGee possesses leadership
expertise and proven revenue success, with
special emphasis on strategic partnerships in
areas of Corporate/Entertainment Travel, TMC
and Luxury Marketing Programmes. Currently,
Jennifer directs individual travel efforts in
North America for Langham Hotel Group, and
past tenures included Mandarin Oriental, Four
Seasons and Hyatt International. These Global
Sales roles are complemented by recent
entrepreneurial experiences highlighted by
opening two New York City luxury hotels.
Possessing a Master of Arts in Communication
Studies, Jennifer’s particular strength is
championing international external and
internal client teams to support the globalized
nature of today’s marketplace.
Jennifer has been active with GBTA and ACTE
for over 10 years and contributes to the non
profit sector via RCSN of New York, and past
committee work with the Arthritis Foundation.
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Jessica Walkoski
Director of Business Development
[email protected]
Jessica Walkoski is the Director of Business
Development at Tzell Travel Group NW.
Prior to working with the travel agency, she
worked her way up from the front desk of
a hotel to a Director of Sales. She provides
guidance and education in travel to assist
with setting travel policies, implementing
booking tools, and reviewing client data to
develop comprehensive travel programs for
her clientele.
Jessica has over 15 years of experience
in customer service, hospitality and sales
management. After achieving a Bachelor
of Science in Business at Oregon State
University, she pursued her passion as an
advocate for women in business. Participating
in philanthropic activities, running auctions,
donation drives, and talking with business
leaders she has gained incredible insight on
company driven travel. As a mentor to women
who show interest in growing, strength, and
promise within the travel industry, she is proud
to participate in the development of future
leaders.
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Jessica builds solid business partner
relationships to provide clients with
knowledge, education, and excellent
connections in the travel industry. After
participating in OBTA for four years she
served as the Treasurer for the OBTA Board of
Directors. Jessica is passionate about business
travel, taking care of her clientele, and making
introductions among peers for mutually
beneficial partnerships.
Jennifer Walsdorf, CMM, CMP, CTE
Vice President, Meetings & Incentives
[email protected]
Jennifer Walsdorf has an extensive background
as a corporate meeting planner and travel
manager. She has worked in a variety of
industries including retail, veterinary, education
and high tech. Her most recent position is with
Tzell Travel Group NW as the VP of Meetings
& Incentives. In this role, she provides strategic
leadership and planning for the Meetings &
Incentives division and oversees a support
team. She provides sourcing, contract
negotiations and execution of client programs
that include executive meetings, sales
conferences, trainings and incentive travel.
Jennifer has experience with all facets of
meeting management, from sourcing and
contract negotiations to budgets, on-site
management and post-conference reporting.
She has worked with groups of 10 to 2,000
attendees.
Jennifer achieved her Certification in
Meeting Management (CMM) in February
2010, Certified Meeting Professional (CMP)
designation in February 2003 and Corporate
Travel Expert (CTE) designation in 2009.
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Kevin Iwamoto
Vice President, Industry Strategy
Lanyon Solutions
[email protected]
Committee Advisor
As Vice President of Industry Strategy at
Lanyon (formerly ACTIVE Network™ Business
Solutions/StarCite®), Kevin Iwamoto guides
the strategy for the industry marketplace with
Lanyon. He also works with key influencers
across industries to raise awareness of the
benefits of Strategic Meetings Management.
Kevin is a former President & CEO of the
Board of Directors for the Global Business
Travel Association (GBTA), the leading source
for education, advocacy, networking, news and
information for more than 2,700 corporate and
government travel professionals, and suppliers.
Kevin has been honored with every major
business travel industry accolade, including the
GBTA’s Industry Icon Award, the association’s
highest honor. This award recognizes
contributions to managed travel that are
so important as to elevate an individual
to the status of an industry icon.
Prior to joining Lanyon, Kevin was a key
manager in the Hewlett-Packard Global
Travel & Meetings Team, serving as Global
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Corporate Card, Hotels & Meetings Category
Manager. His responsibilities included working
with HP’s management team and global
offices negotiating and creating worldwide
purchasing, and supplier strategies.
In 2004, Kevin was awarded the prestigious
GBTA President’s Award for his numerous
industry contributions and leadership. In 2003,
Business Travel Executive named him as one
of 13 Top Visionaries in business travel. In
2002, Business Travel News named him one
the of the top 25 most influential executives
in business travel and also named him Travel
Manager of the Year.
Prior to Hewlett-Packard, Kevin served as a
Senior Travel Account Manager with The Walt
Disney Company and as a Corporate Sales
Manager with Northwest Airlines.
Kevin holds a Bachelor of Science degree in
business administration from the University
of Hawaii, Honolulu, and a Global Leadership
Professional (GLP) Masters designation from
the Wharton School of Business.
Marc Casto
President, CEO
Casto Travel
[email protected]
Marc Casto is President and Chief Executive
Officer of Casto Travel. He leads the
company’s operations and directs strategic
corporate planning, sales endeavors, and
information technology development. His
direct duties also include oversight and
management of all international development,
notably expansion within Asia through his
company Fulfillment Solutions, Inc.
Valley.” and by Travel Agent Magazine as a
“Rising Star” in the industry.
As a highly engaged person within the
industry, Marc serves on multiple travel-related
boards, including Commonwealth Business
Travel Group, the American Society of Travel
Agents, the Corporate Advisory Council,
the Business Travel Advisory Board, and the
Mayor’s Task Force for San Jose Airport.
Previously he also served as the Chairman
of the Board for the San Jose Visitors and
Convention Bureau/ Team San Jose, board
positions for Business Travel News, CTAP, as
well as numerous hotel advisory boards.
Marc has been recognized by the Silicon
Valley/San Jose Business Journal as one of the
“Top 40 Under 40 Business Leaders in Silicon
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Krissy Herman
Director, Innovative Solutions
The Travel Team, Inc.
[email protected]
Krissy Herman entered the travel industry six
years ago after completing her MBA. Today,
her role with The Travel Team focuses on
providing leadership and guidance to the
national account managers and consulting
with client executive teams on the strategic
framework for travel procurement success.
Krissy is Co-Chair of GBTA Ladders, a Global
Business Travel Association (GBTA) program
focused on mentoring and educating up-andcoming travel executives. She is also Chair of
the Commonwealth Business Travel Group’s
(CBTG) LINKS committee geared towards the
next generation of TMC service delivery.
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Jami Stapelmann, GLP, GTP
Director, Global Travel and Meeting Services
Estée Lauder Companies
[email protected]
Jami Stapelmann brings knowledge and
experience in strategic planning, project
management and innovation concentrated
in the travel/hospitality sector. Jami began
her career in fashion as the buyer of women’s
ready-to-wear at Macy’s department stores.
After 15 years at Northwest Airlines in various
management and leadership positions, she
joined Eos Airlines, one of the first premium
class airlines to redefine luxury air travel.
Jami was brought into Estée Lauder
Companies (ELC) six years ago to implement a
Strategic Meetings Management Program. Her
current role at ELC, is Director Global Travel
and Meeting Services and she is the category
lead for meetings worldwide.
Jami was selected as one of the Top 20
Changemakers in 2013, by Meetings.Net and
received GLP designation from the GBTA
Academy and Wharton School of Business
in 2012.
Jami holds a BS from the University of
Wisconsin and resides in New York.
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Phillip Tau
Marketing Strategist
Cornerstone Information Systems
[email protected]
Phillip Tau has over six years of marketing
experience spread between the travel and
multimedia industry. He entered the travel
industry at Sabre with his recruitment into their
first ever management leadership program.
After Sabre, Phillip joined Cornerstone as a
part of their new innovation team.
Phillip focuses on blending the fields of
psychology, user design and marketing.
A technology enthusiast and born speaker,
Phillip is a graduate of the McCombs School
of Business at The University of Texas, member
of GBTA Ladders and a LEAD Alumni.
Phillip currently resides in Bloomington,
Indiana.
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MENTORING &
COACHING CommitteE
Formal development of Mentor and Coaching programs providing
access to leaders across all companies and commodities in the industry
— junior professionals matched with seasoned veterans in travel.
• Launch the WINiT Mentor Pilot Program with select participants in
the fall of 2014
• Expand the WINiT Mentor Program in 2015
• Identify and secure the best organizations to provide coaching to
our membership on career and life skills - not travel industry training
(which already exists in the industry)
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W I N i T M E N T OR ING & C OAC HI NG C ommittee
Carol Ann Salcito
President
Management Alternatives
[email protected]
Committee Co-Chair
Carol Ann Salcito, CCTE - President and
owner of Management Alternatives, Inc.
(MAI), a travel management consulting firm,
has more than 30 years in corporate travel
management. Prior to joining MAI in April
of 1992, she directed the worldwide $210
million travel program at United Technologies
Corporation (UTC) and served in that capacity
from 1987 through 1992. She was responsible
for purchasing and organization of travel at
the subsidiary companies that comprise UTC
throughout the world. As a consultant, she
has used the skills and experience gained
in the performance of her duties at UTC to
benefit the clients she serves. Since becoming
a consultant more than 22 years ago, she has
served a wide variety of corporate, academic
and government clients with diverse travel
patterns while expanding Management
Alternatives into an independent multi-national
consulting organization through the creation of
Management Solutions International Group.
Carol served as the Chairperson of the Global
Business Travel Association’s Education
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Committee for the 1992 & 1993 national
conventions; acted as Education Chairperson
for both the 2007 and 2008 Brazil and
Shanghai conferences and is a past Chair and
President of the Connecticut Westchester
Business Travel Association. She is a past
member of the Board of Governors, Executive
Committee and Charter Member of the
Association of Corporate Travel Executives.
Carol has been honored as the Travel Manager
of the Year by Business Travel News and
was also designated by the magazine as
one of the 25 Most Influential Executives in
the Travel Industry. The Chapter Presidents
Council of NBTA presented her with the 1998
Professional Service Award and in 2001 she
was selected by Travel Agent Magazine as one
of the Most Influential Female Executives in
the travel industry.
Carol is a graduate of Charter Oak College,
earned a Certified Corporate Travel Executive
(CCTE) designation in l989, and served as an
advisory board member of Business Travel
News.
WI NiT MENT OR ING & COA CH ING Committee
Harriet Washburn
Global Travel Strategy Leader
IBM
[email protected]
Committee Co-Chair
Harriet Washburn, Global Strategy Leader for
IBM’s Global Process Services Travel Team, has
more than 25 years of experience in all aspects
of corporate travel and expense management.
Harriet currently leads the IBM team of
Travel Category Managers who handle travel
sourcing, program operations and expense
management for clients who have outsourced
all or components of those functions to IBM.
In her previous assignment, Harriet had
integrated responsibility for global travel
operations, payment systems and sourcing for
a Fortune 50 consumer products company.
Prior to joining IBM, she was one of the
founders of Orbitz for Business. Her business
experience includes serving as VicePresident of Travel and Indirect Procurement
for Aon Corporation and tenures as Vice
President General Manager for global travel
management companies, Carlson Wagonlit,
Thomas Cook and American Express.
Harriet is a graduate of Simmons College and
has an MA from Brandeis University.
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Dee Runyan
Executive Vice President, Client and Consulting Services
World Travel, Inc.
[email protected]
Dee Runyan, a 25+ year veteran in the global
corporate travel industry, is Executive Vice
President of Client & Consulting Services
for World Travel, Inc. In this role she and her
team oversee the management of key travel
program initiatives, deployment of relevant
technology products and the customization
of supplier programs. An accomplished
senior leader, she has a strong track record
in account management, product support,
implementations, sales, network management,
and supplier relations.
Prior to joining World Travel, Dee served in
executive management roles with Radius
Travel, KesselRun Corporate Travel Solutions,
BCD Travel and Carlson Travel Group. She is a
member of a variety of client advisory boards
including the BTN Group and Travelport.
Dee received her MBA from the Thunderbird
School of International Management and
earned her Bachelor of Arts degrees from
University of California, Davis.
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Cindy Shumate
Travel Manager
Princeton University
[email protected]
Cindy Shumate is a seasoned travel manager
with extensive experience developing
innovative and complex managed travel
programs for large organizations. The
complete and integrated end-to-end travel
program has always been her goal, including
the most updated technologies to support
the best efficiencies for her travelers and cost
savings for the organization.
program at Gartner, Inc.
Cindy currently serves on GBTA’s Industry
Advisory Council. She recently stepped down
as Vice-Chair on the GBTA Foundation Board.
Currently, Cindy is serving as the first-ever
travel manager at Princeton University. This
past year has been spent configuring travel
and expense technology, identifying supplier
partners and communicating to campus this
new idea of a managed, centralized travel
program. Her new program launched July 1.
Previous to Princeton, Cindy developed and
managed the global travel and meetings
program at The Estée Lauder Companies in
New York for 9 years. This was followed by
serving in an acting position as the travel
manager at the United Nations Development
Programs. Prior to her Estée experience, Cindy
developed and managed the global travel
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Tony D’Astolfo
Managing Director
PhoCusWright
[email protected]
Committee Advisor
Tony D’Astolfo assumed leadership of
PhoCusWright in July 2013. A travel industry
veteran, he is an accomplished executive with
rich expertise in travel and technology and
a passion for moving the industry forward.
As Managing Director, he builds on the
strength of PhoCusWright’s premier research
and events to foster growth and expand the
company’s global reach.
Prior to joining PhoCusWright, D’Astolfo
served as Chief Sales Officer for nextgeneration car service GroundLink. Previously,
he fueled substantial growth as Senior
Vice President, Travel Services at Rearden
Commerce, where he assembled and led a
team that built a distribution network of over
50 travel management companies and added
7,000 customers.
His record of success in the corporate travel
technology space began with B2B e-commerce
leader GetThere, where he led the pre-IPO
startup as Vice President of Sales during an
explosive growth period that saw a tenfold
increase in revenues and an increase in the
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customer base from five to over 2200. Prior
to GetThere, he spent more than 19 years in
leadership roles at United Airlines, including
his last assignment as National Sales Manager
for the UK and Ireland.
Tony is a long time member of GBTA and
ACTE, and is a former member of the Board of
Directors of ACTE, and is a frequent speaker at
travel industry conferences around the world.
As PhoCusWright enters its third decade,
Tony’s leadership is instrumental in driving the
company’s continued evolution and growth.
Kellen Brink
Manager of Business Strategy & Development
Global Business Travel
American Express
[email protected]
Kellen Brink is the Manager of Business
Strategy & Development for the Global
Sales organization within American Express
Global Business Travel. In this role, Kellen is
responsible for managing a series of initiatives
to foster achievement of business objectives,
promote growth and run the business
more efficiently. Kellen partners across the
organization to help drive success.
Prior to joining Global Sales, Kellen worked
for the American Express Meetings &
Events Preferred Partner team and Global
Hotel Alliance in NYC. She has four years
of experience in the travel industry and has
a background in relationship management,
strategy, and marketing.
Kellen holds a BS in Business Administration
from Boston University, with a minor in
Hospitality Administration. Additionally,
she will be pursuing an Executive MBA at
Columbia Business School starting this fall.
Kellen is based in New York City at the
American Express Headquarters.
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Barbara Shanly
Director, Implementation Solutions
Global Corporate Payments
American Express
[email protected]
For the past 20 years, Barbara has been
employed by American Express. Her current
role is Director, Implementation Solutions,
where she leads a team who is responsible for
implementing corporate payment and B2B
payment solutions to Fortune 500 clients. As
Director, Implementation Solutions, Barbara
has accomplished year-over-year success for
driving results and for developing and leading
a team whose primary responsibility is to drive
results and develop winning strategies.
Barbara has a consistent record of excellence
in selling Commercial Card and B2B solutions
as well as other value add programs that have
significant impact on controlling customers’
procurement and travel related expenses while
meeting America Express’s sales and profit
objectives. Her proven leadership and ability
to meet and exceed internal and external
client and business partner goals & objectives
has allowed her to achieve American Express’s
highest honor 3 times during the course of her
career with the Company.
Prior to her career with American Express,
88
Barbara held roles of increasing responsibility
including travel administrator, travel and
tourism instructor and travel counselor. She
is a graduate of Johnson & Wales College in
Providence, RI and holds her CTC (Certified
Travel Counselor) designation.
SPONSORSHIP &
FUND DEVELOPMENT
Committee
Solicit funding and support from industry organizations who
believe in the mission of WINiT and understand the criticality
of the inclusion of diversity in thought leadership at senior
levels of their organization.
• WINiT operates as a lean, grass-roots organization that is volunteer lead. Support from sponsors is vital to advance opportunities for the future
women leaders in the travel industry
• Partner with the Membership and Annual Giving Committee with the
intent to cover operational costs without charging membership fees
89
W I N i T S PO N S OR SHI P & FUND DEVEL OP MENT COMMIT T EE
Cindy Allen
Vice President – TMC Services
Concur
[email protected]
Committee Co-Chair
Cindy Allen currently serves as Vice President
within the TMC Services business unit of
Concur Technologies. Prior to its acquisition
by Concur in the summer of 2013, Cindy led
GDSX as CEO beginning in 2008. She was
instrumental in developing a reputation for
client service while leading GDSX through a
season of aggressive growth of 30% per year,
both in strategic innovation and revenue.
Before guiding GDSX, Cindy garnered over
19 years of technology experience in software
development, process automation, application
integration and data distribution solutions.
With roles ranging from technical design
to operational management and executive
leadership, she was an integral part of the
startup and success of StoneEagle.com, Inc.
Cindy has a passion for customer service,
partnership building, and innovative thinking.
Cindy’s commitment to building strategic
industry relationships and casting a vision
for the future will be the foundation for new,
groundbreaking products and services being
offered by Concur.
90
WI NiT S P ONSORSHIP & FU ND DEVELOPMENT COMMIT T EE
Rita Visser
Director, Global Travel GPO
Oracle
[email protected]
Committee Co-Chair
Rita Visser, Director Global Travel GPO/
Executive Travel Services for Oracle has
been in the travel industry for over 20 years. Starting at Rosenbluth, she learned the
workings of the industry from the inside out.
She understands a PNR as well as P&L and
everything that sits between those entities.
While at Rosenbluth, she held many roles
including project, account and program
management functions. She was named as a
Rosenbluth Ambassador for her leadership
skills and collaborative work within the
company.
and suppliers to make positive changes within
the travel industry. In her current role, Rita
helps Oracle to set strategies that result in
positive benefits for Oracle and its travelers.
Rita, her husband and three children live in
Fargo, North Dakota, where she active in her
community as well on her family farm.
Rita has been involved in many industry
initiatives, teams and committees including the
GBTA Technology Committee, acting as chair,
as well as the GBTA Aviation Committee. She
is currently on the Board of Directors for GBTA
and a founding member of WINiT.
Rita is constantly working to push the industry,
and everyone involved in the industry, forward. She asks the tough questions of both sides of
the hot topics. She works closely with peers
91
Shani DeSantis
Administration – Director, Global Travel
ACE Group
[email protected]
As Director of Travel, Shani DeSantis, GTP,
is responsible for the implementation of,
and compliance with, policies and processes
related to the efficient and cost effective
management of ACE’s global travel program.
In this capacity, she leads strategic sourcing
engagements and supplier relationship
management. Along with our travel partners,
she is responsible for improving the overall
customer travel experience by implementing
more efficient processes and leading edge
online solutions and technologies. She also
serves as a member of the GBTA Hotel
Committee.
With more than 14 years’ experience in
the corporate travel industry, Shani held
purchasing, analytical and consulting roles
for a number of Fortune 500 companies,
where she has repeatedly produced multimillion dollar savings. Prior to joining ACE,
Shani was the Corporate Travel Manager
for Comcast Corporation and a Corporate
Account Manager with Egencia, an Expedia
Inc. company.
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Shani specializes in strategic sourcing for all
areas of corporate travel, including agency,
airlines, hotels, rail, rental car and ground
transportation, complex contract negotiations,
strategic account management, financial
analysis, yield management, process reengineering, project management, post
M&A travel environment analysis, and policy
enforcement.
From 2005-2007, she served as Senior Global
Sourcing Manager for travel with JPMorgan
Chase. During her tenure, she was responsible
for providing strategic sourcing and
procurement services for $400M in T&E spend.
From 2003 to 2005, she served as for Travel
Commodity Manager with ICG Commerce,
a leading BPO Consulting firm based in King
of Prussia, PA, providing consulting services
for Fortune 1000 clients. From 1999 to
2003, Shani held a variety of positions with
Rosenbluth International, the second largest
global travel management company, delivering
services to a portfolio of global customers.
WI NiT SP ONSORSHIP & FU ND DEVELOPMENT COMMIT T EE
Jim Sisco
Global Travel Director
Reed Elsevier
[email protected]
Committee Advisor
Jim Sisco has been in the Travel Industry for
20 plus years. Jim started his career with
Continental Airlines in 1994. He held position
in Airport Operations, Corporate Sales
Programs Analysis, Field Sales and Global
Sales.
In early 2006, Jim left Continental Airlines and
moved into the Corporate Travel Procurement
Group at Accenture. He spent two years as
the North America Category Lead for travel
related services. Jim was Responsible for
delivering standardized Sourcing and Category
Management services for the Airline, Airport
Parking, Car Rental, Ground Transportation,
Traveler Security Services, Passport & Visa
Services, Charter Aircraft and Fractional Jet
Ownership travel sub-categories.
Jim holds active memberships with the Global
Business Travel Association (GBTA), the
Chicago Business Travel Association (CBTA)
and the Association of Corporate Travel
Executives (ACTE). He recently completed
a three year term as the GBTA “Aviation
Committee” chair; he actively participates and
presents at various Travel Forums throughout
each year.
In February of 2008, Jim accepted the
Director, Global Travel Services position with
Reed Elsevier. He has responsibility for global
travel procurement, travel agency process &
operations, corporate card and global supplier
management.
93
Donna Centofanti-Powers Manager, Sales Northeast US
Porter Airlines Inc.
[email protected]
Donna Centofanti-Powers has been in the
travel industry for 31 years. Having started her
career at Westchester County Airport working
for Pan Am Ground Services for three years,
Donna learned the operations of managing the
day to day operations of airlines everything
from doing the weight and balance for nine
airlines, to check in and security screening to
de-icing aircrafts.
Donna also worked on the travel agency side
for 16 years, including owning her own travel
agency for 10 years – The Travel Connection.
Together with six employees, The Travel
Connection specialized in corporate travel
as well as create premium FIT packages for
sporting events in Jamaica, restaurant tours
of Italy and cigar tours of the Dominican
Republic, before moving on to become a
Corporate Sales Manager and Director of
Leisure & Marketing for two other TMC’s.
In 2002, Donna became the Director of Sales
and Marketing at the Lucerne Hotel, a 4 star
property in Manhattan, followed by Director
of Sales & Marketing for the five-star Castle on
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the Hudson in Tarrytown NY.
Continuing her entrepreneurial skills and her
love of the airline industry, Donna joined Eos
Airlines in 2006, as a Global Sales Manager.
Eos’ unique service configuration offered only
48 business class lay flat beds between New
York and London.
In 2008, Donna joined Porter Airlines,
Canada’s third largest airline headquartered
in the downtown Billy Bishop Toronto City
Airport. As Manager, Sales Northeast Region,
Donna handles corporate relationships from
Massachusetts to Washington DC.
Talent DEVELOPMENT
Committee
Serve as the conduit to the needs of our membership and
deliver distinctive leadership development programs to
prepare women for career advancement.
• Partner the Conference and Event Planning Committee and
existing travel industry organizations before solidifying programs
to ensure we avoid duplication through the review of calendars and
programming in advance of launching programs
• Identify and secure the best organizations to provide training to
our membership on career and life skills - not travel industry training,
(which already exists in the industry)
• Using our interactive website as the tool – establish and
communicate best practices, case studies, resources, tools and
access to industry thought leadership
95
W I N i T TA L E N T DEVEL OP M ENT C ommittee
Mary Bastrentaz
Managing Director, Global Travel and Events
Accenture
[email protected]
Committee Co-Chair
Mary Bastrentaz is the Managing Director of
Global Travel and Events for Accenture with
responsibility for over $1.2B in global T&E.
Mary leads the global strategy for travel and
event services including travel agency, online
travel booking tools, supplier sourcing and
management, corporate card, meeting &
events, corporate housing and Destination
Services.
In 2010, Mary was named as Business Travel
News Best Practitioner for Travel for leading
Accenture’s Travel Agency and Technology
Transformation (T3) to move to one agency,
and one preferred travel technology platform
globally. In 2012, Mary was named the MultiNational Travel Manager of the Year for her
innovative work with universal traveler profiles,
as well as one of the industry’s Top 25 Most
Influential in Travel. Prior to her 19+ years with
Accenture, Mary spent a number of years in
leadership positions in the travel industry, and
also ran her own Travel School training for
corporate travel consultants.
Throughout her career, Mary has been a
96
champion for innovation and change, and she
led the industry by implementing self-booking
technology over 25 years ago.
Mary sits on the ACTE Board of Directors in a
strategic board seat focused on growing and
attracting Talent to the travel industry.
WI NiT TA LENT DEVELOPMENT Committee
Tammy Routh
Vice President, Global Sales - U.S.
[email protected]
Committee Co-Chair
As Vice President, Global Sales – US, Tammy
is responsible for leading the Corporate,
Association, and Intermediary Global Sales
teams. These teams are focused on managing
the strategic business relationships with
Marriott’s largest and most highly valued
accounts and business partners. She also
oversees the team responsible for setting and
leading strategy for Mid-Market Corporate,
Government, Affinity, Entertainment, and Small
Business segments.
Tammy is a member of the Global Business
Travel Association (GBTA), Financial &
Insurance Conference Planners Association
(FICP), American Society of Association
Executives (ASAE), and Professional
Convention Management Association (PCMA),
and WINiT (Women in Travel).
Tammy began her career with Marriott 30
years ago. She spent the first nine years
working at Marriott properties in operations
and sales, with the remaining years dedicated
to account management in the Global Sales
Organization. In 1997, Tammy was hired as
one of the first Alliance Account Directors,
later adding the responsibility of managing
Marriott’s Extended Stay National Sales Team.
Since 2007, she has served as a leader in the
Global Sales organization.
97
Maria Aydag
Account Director
Starwood Hotels
[email protected]
Maria Aydag is an Account Director for
Starwood Hotels- NYC Metro Market, with 18+
years of demonstrated experience in driving
top line revenue, leadership and managing
complex negotiations. She exemplifies and
inspires a passion for hospitality. Her knowing
that exceptional service is about creating
memorable experiences for customer, and
at the same time exceeding goals, building
strong relationships and lasting partnerships
is key.
Prior to joining Starwood Hotels-NYC Metro
Market, Maria Aydag was Director of Business
Travel for the W Hotels of New York.
98
Kim Kaye, GTP
Global Director – Travel, Expense & Policy
Keysight Technologies
[email protected]
Kim Kaye has more than 17 years of travel
industry experience working with multinational
clients in technology, luxury goods, financial
services, healthcare/pharmaceutical, and
manufacturing. Kim is currently the Global
Director – Travel, Expense, & Policy at Keysight
Technologies. Previously, Kim was the Global
Travel Director at Coach where she was
responsible for consolidating and creating
the global travel and card program strategy
and T&E policy, while collaborating with both
regional and local teams to deliver value and
savings. She has created global travel program
strategies, negotiated supplier agreements
and implemented and managed service
level agreements for both the supplier and
customer. During the last three years, Kim was
a Certified Professional in Supply Management
(CPSM) through the Institute of Supply
Management.
Global Business Travel Association (GBTA)
Aviation Committee and holds a certification
as a Global Travel Professional (GTP) through
GBTA.
Kim currently resides in San Francisco,
California.
Kim previously served on the Executive Travel
Magazine CTAP Advisory Board and will
serve on the Business Travel Advisory Board
for Travel + Leisure. She is a member of the
99
Richard Crum
Group Head, T&E
MasterCard Worldwide
[email protected]
Committee Advisor
Richard Crum is group head, Global
Commercial Products. In this role, he is
responsible for the global development and
management of the corporate travel payment
products and solutions offered by MasterCard
and our issuers. He also leads a team of
product managers to develop the global
strategy and align product development
priorities to meet regional needs.
Prior to joining MasterCard, Richard held
senior leadership positions with AirPlus
International and UATP. During his career
at AirPlus, Richard was responsible for
establishing and growing their commercial
card issuing business in North America. He
held multiple positions with UATP, including
serving as the president for the global airline
payment network for four years.
Richard also served as the president for the
Association of Corporate Travel Executives and
as a member of the ACTE Board of Directors.
He was twice recognized as one of the 25
Most Influential Executives in the industry by
Business Travel News and named by Travel
100
Agent Magazine as one of the industries Rising
Stars.
Richard has a degree in Economics from
George Mason University.
Christine R. Dunton-Tinnus
Founder & CEO
CREATETALENT
[email protected]
Christine R. Dunton-Tinnus is Founder and
CEO of CREATETALENT, a nominee for Best
Start Up of the Year Award 2013 by the Riviera
Business Club. The CREATETALENT office is
located near Sophia-Antipolis in France, the
largest European science and technology park
often referred to as “the European Silicon
Valley“.
CREATETALENT was founded in 2011
and provides global mentoring services
for students and a platform for academic
institutions (universities/business schools) as
well as corporations to interact, attract and
retain top talent.
Christine serves on the board of governs for
the American Club of the Riviera and as CEO
for CREAETETALENT is a strong advocate of
the Next Generation’s values and interests.
From 2007 to 2013 she acted as Director
Europe for the Association of Corporate Travel
Executives (ACTE). In 2007 she founded her
own consultancy firm in Germany specialized
in management/consultancy services for
profit and non-profit organizations, global
education, market entry, strategic relationship
management including press/media,
partnerships, business development, sales and
sponsorship/fundraising.
Before founding her own firm, Christine
spent 5 years at Daimler AG. At Daimler she
managed the global purchasing, strategy
development and implementation for top
management/executive leadership programs,
travel & mobility services and consultancy
services representing an annual multi-million €
purchasing volume, leading a global team of
local buyers.
Prior to Daimler AG she was selected as an
Executive Trainee by airtours, the TUI AG
premium product, and worked as Product
Manager for South East Asia, Spain, Canada
and South/Latin America. TUI AG is the world’s
leading leisure travel companies, with over 240
trusted brands in 180 countries and more than
30 million customers.
101
Val Feuell
Senior Director Program Management Australia & New Zealand
Country Director New Zealand
[email protected]
Val Feuell is currently the Senior Director of
Program Management and Country Director
for New Zealand for Carlson Wagonlit Travel.
Val has over 29 years experience in the
business travel industry gained in the United
Kingdom, Hong Kong, the United States and
Australia.
In her current role, Val leads the Australian and
New Zealand Program Management team,
as well as having full responsibility for New
Zealand. Val also sits on the leadership team
for CWT Australia and New Zealand.
Val currently resides in Sydney, Australia
102
Cindy Heston
Director, Travel & Events
Wellpoint, Inc.
[email protected]
Since joining WellPoint 5 years ago, Cindy
Heston, Director Travel and Events, and
her team of five have implemented a new
booking tool, travel agency, expense tool,
travel card, global mobility, strategic meetings
management program and added events to
her title.
selected as one of the Top 20 Changemakers
in 2013, by Meetings.Net magazine.
Cindy focuses on the strategic management
of innovative supplier partners to elevate the
corporate travel program to best in class.
Selecting leading edge partners that work to
succeed within the WellPoint culture ensures
the optimal balance of service excellence and
enhanced value to her internal client.
She previously worked for 19 years as Global
Travel Manager for Thomson/Technicolor and
began her career in sales for US Airways.
In 2008 and 2013, Business Travel News
named her a Best Practitioner for meetings
management and leveraging technology. In
2013 Business Travel News named her one of
the 25 Most Influential and in 2000 selected
her as Travel Manager of the year. She was also
103
Amber Kelleher
Managing Director, Global Engagement
ACTE
[email protected]
Amber Kelleher is Managing Director of Global
Engagement for the Association of Corporate
Travel Executives (ACTE). In her role, Amber
oversees ACTE’s global engagement strategy
with ACTE’s key stakeholders to extend and
enhance ACTE’s relevance among travel
professionals and the corporate travel industry.
Amber has an extensive background in
international executive education and holds
an MBA from Thunderbird School of Global
Management.
104
Jeanne Long
GetThere Product Director
Sabre
[email protected]
Jeanne Long is responsible for the product
plan of GetThere, the centerpiece of Sabre
Corporate Solutions. She also oversees
GetThere site quality and manages a global
team of product marketing managers.
Previously, Jeanne has held management
roles at Sabre in operations, business
development, global and corporate accounts.
Her distinguished career at Sabre has seen
recognized several times, including being
named Europe Employee of the Year.
Jeanne has 20 years of experience in the travel
industry and holds a degree from LeMoyne
College in Syracuse, New York, and a Graduate
Certificate in Marketing from SMU’s Cox
School of Business.
105
Denise Sheldon, GTP
Director, West Region Sales, NA
Virgin Atlantic Airways
[email protected]
With more than 25 years in the travel industry,
Denise Sheldon is the Director, West Region
Sales in North America for Virgin Atlantic.
Most recently, Denise was the Director of
Sales and General Manager, North America
Sales for Korean Air. In her role at Korean Air,
Denise directed the national sales team in
developing new business and managing key
relationships with mega agencies, key agencies
and corporate business clientele. True to her
belief that training and mentoring individuals is
the key to any company’s success, she lobbied
for Korean Air to join the GBTA Foundation.
Her team and clients have benefited through
this participation through added educational
opportunities. She also sat on the SkyTeam
Global Corporate Task Force team responsible
for developing and implementing SkyTeam
contract processes.
Denise led and inspired a diverse team located
throughout the U.S. and Canada responsible
for advancing global and local revenue and
share. She implemented a data tool early
on to ensure the right tools were in place to
106
make sound decisions. Key areas of focus
include consultative sales, competitive analysis,
complex contract negotiations and an industry
reputation for building partnerships as a
solutions expert, change agent and manager.
Previously and for the majority of her career,
Denise was with Delta Air Lines where she held
various leadership positions. In her early years
at Delta, Denise took initiative to re-write the
Basic Reservation Sales course for all new hire
training in order to improve the retention rate.
She held leadership positions that covered not
only training, but City Ticket Offices, Human
Resources, and Customer Service and she was
part of the transition team during the Delta/
Western merger.
Denise is a member of the Global Business
Travel Association, Global Business Travel
Association Foundation, Association of
Corporate Travel Executives and the Los
Angeles Business Travel Association.
Denise currently resides in the Los Angeles,
California area.
David E. Thompson Jr., CPSM
Director, Global Travel & Meetings Services
Estée Lauder Companies
[email protected]
David E. Thompson Jr. began his career
at National Retail Systems were he was a
Logistics Manager. Over the last decade, David
has held several leadership positions with
increasing levels of responsibilities primarily in
Supply Chain and Supply Management.
In May of 2013, David was named Director
of Global Travel & Meeting Services at The
Estée Lauder Companies the global leader in
prestige beauty. David currently oversees the
global travel function from end-to-end.
David holds a Bachelor of Science degree
from The Pennsylvania State University and is
currently pursuing his MBA.
107
W I N i T C o nnecti ons AL P HABETI C AL I ndex
Abella, Sally.................................65
Greenberg, Peter........................15
Porco, Liz.....................................48
Agrapides, Argie.........................28
Grimmett, Gail.............................15
Repoli, Dawn...............................54
Allen, Cindy.................................90
Harrington, Claire........................72
Routh, Tammy..............................97
Almeida, Mimi.............................70
Heinritz, Beverly..........................27
Runyan, Dee................................84
Anderson, Doug..........................15
Henshaw-Cox, Kerrie...................36
Salcito, Carol Ann........................82
Aydag, Maria...............................98
Herman, Krissy.............................78
Salvatore, Anita...........................63
Barbosa, Esther...........................51
Heston, Cindy............................103
Santino, Barbara..........................29
Barnard, Barbara.........................60
Hicks, Christie................................6
Saunders, Tracie .........................57
Bastrentaz, Mary..........................96
Hilfman, Dave................................7
Sedky, Hervé...............................11
Benson, Katie..............................15
Iwamoto, Kevin............................76
Seitz, Bradley...............................64
Bhatia, Bindu...............................26
Kaye, Kim....................................99
Shanly, Barbara............................88
Brink, Kellen................................87
Kelleher, Amber.........................104
Share, Michael.............................50
Brooks, Olivia..............................41
Kelliher, Donna..............................8
Sheldon, Denise........................106
Broughton, Sandra......................66
Kloepfer, Ann..............................67
Shumate, Cindy...........................85
Brown, Anna................................38
Koetting, Mike.............................30
Simpson, Julie.............................33
Burchfield, C. Maylena................42
Kreeger, Craig.............................15
Singh, Steve................................12
Casto, Marc.................................77
Kroboth, Tracey...........................52
Sisco, Jim.....................................93
Centofanti-Powers, Donna..........94
Lee, Noel.....................................43
Stapelmann, Jami........................79
Clark, Bridget..............................39
Lee, Michelle “Mick”.....................9
Tau, Phillip...................................80
Codispoti, Pamela.......................15
Linville, Jud..................................10
Thompson, Jr., David E.............107
Crum, Richard............................100
Long, Jeanne.............................105
Tillman, Alicia..............................37
D’Astolfo, Tony............................86
McGee, Jennifer Kane.................73
Troped, Bonnie............................55
Dalton, Amy................................31
Manning, Christa Degnan...........61
Valenza, Linda..............................56
DeSantis, Shani............................92
Matthews, Kathleen....................15
Visser, Rita...................................91
Dodson, Vicky..............................62
Meyer, David...............................15
Voss, Cathy..................................15
Dowling, Dorothy........................15
Nick, Alexa..................................15
Walsdorf, Jennifer.......................75
Dubin, Lane.................................40
Oliver-Eckhardt, Linda.................32
Walker, Rana................................15
Dunton-Tinnus, Christine..........101
Ourmières-Widener, Christine.....15
Walkoski, Jessica.........................74
Feuell, Val..................................102
Paul, Lisa......................................46
Warner, Holly...............................47
Gardiner, Patricia.........................49
Paurowski, Tracy..........................68
Washburn, Harriet.......................83
Gomez, Caitlin.............................71
Pearsall, Jane...............................53
WIN i T C o nne ctions C ompany I nd ex
Accenture Mary Bastrentaz................................................. 96
ACE Group Shani DeSantis................................................. 92
ACTE Amber Kelleher........................................................104
ADTRAV Travel Management C. Maylena Burchfield........ 42
AECOM Sandra Broughton................................................. 66
All Performance Associates Mimi Almeida........................ 70
American Express Kellen Brink........................................... 87
American Express Pamela Codispoti.................................. 15
American Express Barbara Shanly...................................... 88
American Express Global Business Travel Anna Brown..........38
American Express Global Business Travel Bridget Clark.. 39
American Express Global Business Travel Lane Dubin..... 40
American Express Global Business Travel Alicia Tillman.. 37
American Express Meetings & Events Olivia Brooks.........41
American Express Travel Tracy Paurowski ....................... 68
AstraZeneca Kerrie Henshaw-Cox...................................... 36
BCD Travel Amy Dalton...................................................... 31
Best Western International Dorothy Dowling................... 15
Best Western International Jane Pearsall.......................... 53
BottomLine Group Alexa Nick............................................ 15
Business Travel News David Meyer.................................... 15
Carlson Wagonlit Travel Doug Anderson.......................... 15
Carlson Wagonlit Travel Barbara Barnard.......................... 60
Carlson Wagonlit Travel Bindu Bhatia................................ 26
Carlson Wagonlit Travel Vicky Dodson.............................. 62
Carlson Wagonlit Travel Val Feuell...................................102
Carlson Wagonlit Travel Cathy Voss................................... 15
Casto Travel Marc Casto..................................................... 77
CBS News Peter Greenberg............................................... 15
CitiCards Jud Linville........................................................... 10
Citigroup Michelle “Mick” Lee............................................. 9
Citigroup Liz Porco.............................................................. 48
Citigroup Holly Warner....................................................... 47
CityJet Christine Ourmières-Widener................................. 15
Concur Cindy Allen.............................................................. 90
Concur Mike Koetting......................................................... 30
Concur Steve Singh............................................................. 12
Condé Nast Tracey Kroboth................................................ 52
Cornerstone Information Systems Phillip Tau................... 80
CREATETALENT Christine Dunton-Tinnus........................101
Delta Air Lines Gail Grimmett............................................ 15
Dinova Beverly Heinritz....................................................... 27
Dominion GBTA Donna Kelliher......................................... 8
Estée Lauder Companies Jami Stapelmann...................... 79
Estée Lauder Companies David Thompson.....................107
FlightStats Noel Lee............................................................ 43
GR&AT Management Rana Walker..................................... 15
Harman International Sally Abella...................................... 65
HFS Research Christa Degnan Manning............................. 61
Highgate Hotels Esther Barbosa........................................ 51
HRG North America Caitlin Gomez.................................... 71
HRG North America Barbara Santino................................. 29
IBM Harriet Washburn......................................................... 83
JOVA Sales & Marketing Linda Valenza............................. 56
Keysight Technologies Kim Kaye....................................... 99
Klio Travel Ventures, LLC Hervé Sedky.............................. 11
Kuoni Destination Management Lisa Paul......................... 46
Langham Hospitality Investments Katie Benson............... 15
Langham Hotel Group Jennifer Kane McGee.................... 73
Lanyon Solutions Kevin Iwamoto........................................ 76
Managed Travel Consulting Julie Simpson........................ 33
Management Alternatives Carol Ann Salcito.................... 82
Marriott International Kathleen Matthews........................ 15
Marriott International Tammy Routh.................................. 97
MasterCard Worldwide Richard Crum.............................100
Microsoft Ann Kloepfer....................................................... 67
Neuberger Berman Tracie Saunders.................................. 57
NYSE Argie Agrapides........................................................ 28
Oracle Rita Visser................................................................. 91
PhoCusWright Tony D’Astolfo............................................ 86
Porter Airlines, Inc. Donna Centofanti-Powers.................. 94
Princeton University Cindy Shumate.................................. 85
Putnam Investments Bonnie Troped.................................. 55
Redpoint Consulting Claire Harrington.............................. 72
Reed Elsevier, Jim Sisco..................................................... 93
Sabre Inc./GetThere Jeanne Long...................................105
Share and Partners LLC Michael Share.............................. 50
Starwood Hotels Maria Aydag........................................... 98
Starwood Hotels Christie Hicks............................................ 6
The Travel Team, Inc. Krissy Herman.................................. 78
Topaz Bradley Seitz............................................................. 64
Travel Leaders Corporate Linda Oliver-Eckhardt............... 32
Travizon Anita Salvatore...................................................... 63
Tristar Worldwide Chauffeur Svcs Patricia Gardiner......... 49
Tzell Travel Group Northwest Jennifer Walsdorf.............. 75
Tzell Travel Group Northwest Jessica Walkoski................ 74
United Dave Hilfman............................................................. 7
Virgin Atlantic Airways Craig Kreeger............................... 15
Virgin Atlantic Airways Denise Sheldon..........................106
Wellpoint, Inc. Cindy Heston............................................103
WINiT Dawn Repoli............................................................. 54
World Travel, Inc. Dee Runyan........................................... 84
WINiT WomenInTravel
15 East Putnam Avenue
Suite 3150
Greenwich, CT 06830
[email protected]
www.WomenInTravel.org
WINiT-WomenIn Travel
@WINiTorg @5ByMick
110
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