Developing High Performing Teams

Developing High Performing Teams
Divisions of Family Practice
Facilitators: Tanis Angove & Maria Turnbull
Date: May 26, 2015
This workshop is provided through support from the
Provincial Divisions of Family Practice
Facilitators
Maria Turnbull
Associate Executive Director, Vantage Point
[email protected]
Tanis Angove
PSP Regional Support Team, Coordinator
Masters of Organizational Psychology
[email protected]
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HEADSHOT GOES
HERE
“We convene, connect and equip
not-for-profit leaders through interactive
learning that is immediately applicable
and professional development that lifts
organizational capacity.”
Vantage Point Mission
Provincial Training Initiative
• Vision: A sustainable and resilient network of
Divisions of Family Practice across BC
• Mission: Equip board and staff leadership with the
skills and resources they require to effectively govern
and manage their Divisions of Family Practice
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Faculty/Presenter Disclosure
• Faculty: Maria Turnbull & Tanis Angove
• Relationships with commercial interests:
–
–
–
–
Grants/Research Support: None
Speakers Bureau/Honoraria: None
Consulting Fees: provided through Divisions of Family Practice
Other: None
Disclosure of Commercial Support
• This program has received financial support from Divisions
of Family Practice – Provincial Team in the form of a
consulting contract to provide capacity building training
provincially to Divisions of Family Practice.
• Potential for conflict(s) of interest:
• No other conflicts of interest exist as no commercial
interests are being represented.
Mitigating Potential Bias
• No commercial bias exists
• Vantage Point has worked with a member of the College of
Family Physicians to ensure all material is relevant and
suitable for boards and senior staff of individual Divisions of
Family Practice and not biased in any way
Our Agenda
• Introduce the way we see “team”
• Explore team performance – and process
• Discuss the components of collaborative teamwork
• Identify your own communication style
• Examine skills for conflict resolution and trust
building
• Summery and final debrief
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What teams are you on?
What challenges do you face?
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Let start building…
Share a memorable, positive team moment that you
have experienced in your work life…
• Who made up the team?
• What happened?
• What made it positive?
• How did it impact you?
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What do we mean by team?
Interdependence
Network
communication
Team
A task that cannot
be completed
individually
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Common Goal
Team vs. work group?
Work group
Individual
tasks
Limited
coordination
Part of a
common goal
Parallel Practice
Consultative
Coordinated
Interdisciplinary
multidisciplinary
Integrative Care
Question
Do you see your board as a team? Why or why not?
How do we define performance?
Making
decisions
High
quality
outcomes
Return
on time
invested
How do we define performance?
What kind of climate are we working in as a non-profit board
member?
Class V Rapids: the most amount of ambiguity that we can
manage and make it down the river safe…
What is the best way to manage ambiguity?
High performing teams and boards
How do teams work?
The team process:
Team Performance Model
Renewal:
Why Continue?
Orientation:
Why am I here?
High Performance:
WOW!!
Trust Building:
Who are you?
Goal Clarification:
What are we doing?
Implementation:
How do we do it?
Decision making:
Which way?
Commitment
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Drexler/Sibbet Team Performance
Model
The team process
Team performance model
(Drexler/Sibbet)
Four/five stage model
(Tuckman)
Orientation
Forming
Trust building
Goal clarification
Commitment
Norming and storming
Decision making
Implementation
High performance
Performing
Renewal
Adjourning
Question
Can you share an example where
you’ve seen this team
process/evolution happen?
Does adding a new member or
loosing a member re-set this cycle?
Collaboration
High performing teams implement collaborative
practices that:
• Support innovation and creativity
• Value diverse perspectives
• Trust in each others abilities and judgments
• Lead through support not command
“the team’s social mind is far more
than the sum of the individuals”
The ingredients of Collaboration






Shared Goals
Interdependence and complimentary skills
Accountability
Character
Commitment
Authentic communication
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Your team member identity
What’s your collaboration IQ?
Have you ever explained something to someone, it
makes perfect sense to you but they simply do not
understand?
Why does this happen?
One answer  different communication styles
In order to fully appreciate the power of
collaboration, we need to explore how we, as team
members interact with others.
So… What’s your style?
From self assessment...
 Did I learn something about myself?
 Does this information change the way I
see myself as a team member?
 How does that change impact me and
others?
A Collaborative Perspective
If each section of the beach ball represents
a team member’s perspective, this side
view only lets us see part of the picture
If we rotate the beach ball, we can start
to see the other perspectives which make
up our team
Outcomes of authentic communication
Practicing authentic communication in your team will
improve the following:
• Building trust
• Decision making
• Conflict resolution
• Effective delegation
These are the “How-To’s” of collaborative teamwork
Building Collaborative Teams
Building Trust and Managing
Conflict
Authentic
Communication
Building
Team Trust
Resolving
Unhealthy
Conflict
Trust
Trust is the confident belief in, and reliance on, the integrity of
another person’s words and actions
What can make or break trust?
• Honesty
• Reliability
Competence
Character
Communication
The Three C’s of Trust
Question: Collaborative conflict
What words come to mind when
you think about conflict?
Conflict
According to research…. Conflict in teams is normal
Types of Team Conflict
Task
Conflict over what needs to be done
Process
Conflict over how things are getting
done
Relationship
Conflict that stems from interpersonal
issues
Conflict: Examples
Task: “A is not a concern right now, we need to complete
B first…” or “I told you to do C, an instead you did D”
Process: “Because you made the decision in that way, I
can not have input” or “spending money on your project
means that my project can not happen”
Interpersonal: “ Mr. X is so rude, I can not work with
him!” or “She delayed that report on purpose, because
she hates me”
Can you think of examples that help to distinguish the
different types of conflict? Does this classification help
to resolve conflict?
Conflict
How does conflict impact performance?
+ Positive: It can increase innovation and improve
decision making.
- Negative: It can increase feelings of injustice and
lower team members confidence in the teams
ability to achieve success.
Conflict & Vulnerability
So how do we build trust? And
deal with inevitable conflict?
1. Team Leadership
2. Conflict management practices
Collaborative Leadership
Decision
making
Building trust is at
Problem
solving
Building
Trust
Consensus
building
the center of all
leadership behaviours.
Collaborative
partnerships do not
exist without trust.
Conflict
management
Conflict resolution strategy
2. Integration with solution
Clarify
positions
Creating options based on mutual
gain
Clarify interests
behind positions
Evaluate options
Separate interests from
the individual
Look for common ground
Select best
option
“Coming together is a beginning.
Keeping together is progress.
Working together is success.”
-Henry Ford
Next Steps
What will you do differently? How
will you engage in your teams going
forward?
References
Boon, H., Verhoef, M., O’Hara, D., and Findlay, B. (2004). From parallel practice to integrative health care: a
conceptual framework. Retrieved from http://www.biomedcentral.com/content/pdf/1472-6963-4-15.pdf
Drexler, A. and Sibbet, D. (2000). Team Performance Model. Retrieved from
http://www.grove.com/site/ourwk_gm_tp.html
Kayser, T.A. (2011). Building team power: How to unleash the collaborative genius of teams for increased
engagement, productivity, and results. McGraw Hill, NY.
Salas, E., T. L. Dickinson, and S. A. Converse. (1992). Toward an Understanding of Team Performance and
Training. In Swezey, R.W. and Salas, E. (Eds.). Teams: Their Training and Performance. (Pp. 3-29). Norwood,
NJ: Ablex
Thank you!
Tanis Angove
[email protected]
Maria Turnbull
[email protected]
Vantage Point
604.875.9144
1183 Melville Street
Vancouver, B.C. V6E 2X5