Windows Server Longhorn Beta 1

Windows Customer Feedback Systems:
Technical Overview for SoCal IT Professionals
April 2007
Ashish Parikh- Senior Lead Program Manager
Microsoft Corporation
Olga Ivanova-Program Manager
Microsoft Corporation
Agenda
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Windows Longhorn Server Roadmap
Customer Focused Design
Automated Feedback Mechanisms
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Live Demo of Longhorn Server
Longhorn Server Component WMI
Provider
How can IT Pros get involved & help?
Q&A…
Release Roadmap
2009
2007
2006
2005
Windows Server LH R2
►Windows Server Longhorn
►2H/2007 RTM
►1H/2007 Beta 3
►Windows Server 2003 Compute Cluster Edition
►Windows Server Longhorn
►Q2/2006 Beta2
►Q4/2006 IDS-1
►Windows
►Windows
►Windows
►Windows
►Windows
Server 2003 R2
Server Longhorn Beta 1
Server Update Services
Server 2003 x64 Editions
Server 2003 Service Pack 1
Windows Longhorn Server Key Investments
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Manageability from the ground up
 Role-based deployment reduces maintenance
and attack surface
 Server Manager Tool for easy configuration
 Enhanced PC and server deployment and management
Next generation Web Services Application platform
 Integrated management of IIS, ASP.NET & “Indigo”
 Focus on shared usage and hosting scenarios
Enhanced fundamentals, including security
 IPV6 aware roles, App Compatibility with
Windows Server 2003
New hardware and standards support
 Dynamic partitioning for Windows “mainframes”, Diskless
blades support, PCI-Express
Server Core Install Option
Powershell integration
Broad Customer Feedback – Reducing
Signal to Noise Ratio
Area
Verbatim
Product
Feedback
Today
 Many
sites and methods
 Each its own “destination” with no
connection to other sites or products
 Often no response
 Often aligned with “programs” and
disappear when the program ends
Tomorrow
Consolidate
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Automated
Product
Feedback
Windows
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Content
Error Reporting (e.g. Watson)
Requires auth to send for each error
Reports on the binary that crashed
No context
WER,
CEIP, Reliability Analysis
 Consolidated opt-in
 Ecosystem knowledge of crash
 Richer data – how and why things aren’t
working
Help
Help
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ships “in-box”
Quick search and retrieval, but…
Content is stale at RTM
Rapidly loses relevance -> people
routinely go to the web for help
sites into connect.microsoft.com
Destination as well as integrated with
products
Contextualized
In-process
Full lifecycle
Transparency
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is dynamic
Some Help still ships in-box
Augmented automatically from online
repository
Customers rate content, MS quickly updates
Maintains offline story for disconnected
servers
Build the Right Product First Time
Customer Focused Design
Customer
Requirements
Development
Critical to Quality
Release Criteria
Product Lifecycle
Start
Customers
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Interacting with customers early in your project
Establishing Critical to Quality Release Criteria
Validating with customers along the way
End
Need for Windows Error Reporting
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Goal: to surface and fix problems most
frequently encountered by Server customers
WER Curve:
Worst 20% of the defects = 80% of the failures
We need WER reports from you to identify and fix
these problems!
Unique Problems
Longhorn Server Customer Experience
Improvement Program (CEIP)
BASICS…
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If you opt-in to CEIP it sends basic information about your Server
machine to Microsoft
CEIP Information: Hardware/Performance/Reliability/Program Usage
CEIP reports do not contain any personal identifiable information
We do not use this information for marketing or promotional
purposes
ADMINISTRATIVE DETAILS…
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A single opt-in consent
 Group Policy, Unattend, & Sysprep is also supported
You can opt out anytime
Virtually undetectable performance hit
No security exposure
HTTP/HTTPS POST (SSL if available)
Examples of Typical CEIP Business
Questions Asked…
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Generic Question:
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Specific Question:
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Product, memory size, number of CPUs
What Server roles are installed?
File Replication Service (FRS) UI:
 How many replication groups are managed?
 How often is Cancel used in wizards?
 Goals: scalability testing and better Wizard help.
Examples of decisions taken from pre-release feedback:
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Added time zone to the Server welcome screen
We used “Roles most frequently installed together” to prioritize
testing of roles together
Demos:
Consent
WER
Mechanism for CEIP & WER
Service Crash Experience
New Longhorn Server WMI Provider
Introducing: A New WMI Server Provider
WMI DETAILS…
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Developed by request from customers to show Roles Data
collected through CEIP (IT Pros & MVPs)
Enables enumeration of Server Roles, Services, & Features
Available in Longhorn Server starting in IDS-1 release
Will deliver documentation & samples on MSDN & SDK
BENEFITS TO SERVER ADMINISTRATORS…
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Allows the Server admin to have an additional means of
managing systems
Enables the Server admin a way of specific targeting of patches
and installs
Provides support through WMI for the enumeration of all installed
inbox server roles & optional components
Join the feedback loop!
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Go to http://connect.microsoft.com
Choose to participate in:

Server Feedback Systems (Longhorn Server
Customer Outreach)
 Invitation ID: SCUG-D876-4V97
 Survey
 Presentation Slides
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Connect Web Site Improvement
Available connections/programs
Appendix
Out Of Box Experience-Initial Configuration
Unified Opt-In User Experience
Windows
Update
Windows
Error
Reporting
Customer
Experience
Improvement
Program
CEIP Discovery Mechanism In Server Manager
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Server Manager Tool
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Single experience for configuring Server
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Portal for management operations
WER Discovery Mechanism In Server Manager
Problem Reports & Solutions Console View
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Displays problems
Check for solutions
Configure settings
Windows Error Reporting Experience In Longhorn
3) “User sends more information to Microsoft”
2) “WER prompts user that service stopped &
there is a problem”
1) WER is set to “Ask Me About Sending Reports”
Raffle/Gift give away
© 2006 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.