Group Chief Executive - SCM Sweb

December 2008
Vol.1
Group Chief Executive
Message
The DF Group today operates more
than 4,300 retail outlets and restaurants
in 10 territories, and employs more than
73,000 team members. We operate
different retail formats under a range
of banners: hypermarkets (Giant);
supermarkets (Wellcome, Cold Storage,
Hero, Jasons Marketplace, ThreeSixty,
Shop N Save); health and beauty stores
and pharmacies (Mannings, Guardian);
and convenience stores (7-Eleven,
Starmart). We also operate the IKEA home furnishing stores
in Hong Kong and Taiwan, while in Hong Kong and South
China we own 50% of the Maxim’s Group of restaurants
(Chinese restaurants, cake shops and bakeries, Starbucks,
Genki Sushi and other specialty restaurants).
We are truly a diverse organization, but we are aligned in
many of the things we do. We have one corporate vision
– to be a leading retailer in terms of sales and long-term
shareholder value creation. We meet frequently across
boundaries and across banners to learn and share with each
other. Our merchandisers are taking more opportunities to
buy as a group. We organize training as a group in many of
the core programs. We are even aligning our public relations
and community work, with both DF Singapore and Hong
Kong sponsoring charity events using rope-skipping as the
main challenge.
We have an agreed Group-wide 10-Point Plan, formulated
by the management team in 2007. This Plan sets out the
Group’s strategic direction for the next three years. Now,
one year after its adoption, I am very pleased that all our
businesses are incorporating the relevant items from the
Plan into their own strategies. We are on target to achieve
the objectives by end 2010.
This Group newsletter, The Dairy Farm Way, is another step
towards bringing our team members together. It provides
a common platform for all of us to share our views and
successes, and to learn from each other. I hope you will
give the editorial committee your full support and contribute
to its success.
2008 is now drawing to a close. It has been an exciting
and productive year, but as all of you know, next year will
be even more challenging. Despite this, I am confident that
with teamwork and co-operation across the Group, we will
continue to grow and to meet the challenges together.
My best wishes to you and your families for a Happy and
Healthy New Year!
Michael Kok
Group News
We are the
Best of the Best
Dairy Farm wins 7 Awards for Retail Excellence
Winners of the Top 500 Awards: DF Asia Finance Director Carisy Kwong (3rd from right), Wellcome HK Finance Director Diana Chan (5th from right),
and Wellcome HK Marketing Director Diane Chiu (6th from right).
DF’s businesses have won a total of seven awards in this year’s Retail Asia-Pacific Top 500
Award, achieving the best results among retailers in Asia. The accolades include:
Hall of Fame – DF Hong Kong for winning the Best of the Best category for three consecutive
years from 2005 to 2007
Best of the Best Award – GCH Retail Malaysia
Country Award Category
-
Gold Award: DF Hong Kong
-
Gold Award: DF Singapore
-
Gold Award: GCH Retail Malaysia
-
Bronze Award: Hero Indonesia
Special Award on Innovative Payment Excellence – DF Hong Kong
The awards recognize the leadership of top retailers in their respective markets for their visionary
entrepreneurship, compelling value proposition, great customer relationship management, cutting
edge technology, excellent management and operating process.
In his congratulatory message to all the winning teams, Group Chief Executive, Michael Kok said
he was very pleased that we are recognized as the best retailer in Asia and he thanked everyone
for their dedication and commitment.
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The Dairy Farm Way
Dec 2008 | Vol. 1
Someone to Know
Chan Wai-Chan
Regional Director, North Asia
and CEO Dairy Farm China
Hi everyone. I am Wai-Chan Chan,
Regional Director, North Asia and
CEO DF China. A very warm Seasons
Greetings to you all.
I have now had the privilege of being
part of the DF family for some 10
months, and I must say, it has been
an interesting and wonderful time.
As a relative newcomer, I would
like to introduce myself as a way of sharing a little more
about me.
Firstly, I am a Hong Konger. I was born in Kowloon and
lived there for several years before moving to the UK.
I was educated in the UK in London and Cambridge,
and also at Harvard in Boston. I have been back in
Hong Kong now for some 15 years, which means that
essentially all of my working life has been in the region.
The reason why I joined DF is because I love retail
and also because it is truly a great company. My first
ever job, dating back 20 + years ago, was in a store
in London, where I sold tennis racquets and sports
shoes. I just loved the energy of the place and the job,
and retail has since become a lifelong passion of mine.
I decided to join DF quite simply because it is a world-class
Asian retailer, and offers great opportunities, especially
to develop a leading brand in China. Also, I love to be
close to people’s lives and supermarkets, convenience
stores and health and beauty stores capture the pulse
of everybody.
Before joining the DF family, I was a management
consultant for McKinsey & Company. I was a partner
there and led the Retail and Consumer Goods Practice
for Greater China. This meant that I worked for both
local and international retailers and consumer goods
companies on their strategy and operations. This often
meant delving deep into the operations of a company
and the market in which it operates – one of my best
experiences was in understanding the fresh food sector
in Hong Kong and China, going to the docks at 3am
to see how fish was sold and roaming around slaughter
houses at 4am.
I am a proud father of a young daughter and son who
keep me busy whenever I am not in stores or the office.
My other main passion is football, particularly the English
Premier League.
I have greatly enjoyed my short time with DF, and look
forward to continuing to work with you and to help
everyone prosper. I also look forward to meeting you
all.
Merry Christmas and Happy New Year.
Wai-Chan Chan
New Appointments
Gerhard Roux
Joined DF as Group Chief Information
Officer / Supply Chain Director
effective 1 August 2008
Benjamin Birks
Joined DF as General Manager, IKEA HK
effective 1 August 2008
Vincent Jegou
Transferred to PT Hero Indonesia as Chief Financial
Officer
effective 1 August 2008
Anthony Lee
Transferred to Giant Malaysia as Finance Director
effective 1 November 2008
K K Poon
Transferred to Wellcome Taiwan
as Operations Director
effective 1 December 2008
David Bound
Appointed as Fresh Food & Business
Development Director, Wellcome HK
effective 1 January 2009
Dallas Choi
Appointed as Logistics Director,
Wellcome HK
effective 1 January 2009
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Dec 2008 | Vol. 1
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Unit Spotlight
Group Health & Beauty Private Label
Many world class retailers are gearing up on their private
label products to boost sales and profit. DF has,
since November 2007, created the Group Health
& Beauty Private Label Department (GHBPL) to
take on product development and production
of health & beauty private label products for
DF labels, namely Mannings, Guardian, First
Choice, No Frills and Giant. The Department
headed by Group Specialty Retail Director,
Caroline Mak, has development teams
stationed in Hong Kong, Singapore and
China.
Before GHBPL’s set-up, each business unit was responsible
for its own development and packaging designs. Since
then, GHBPL has developed a total of 1,300 products
and is targeting up to 1,800 new products for 2009 - from
hair care, skin care, beauty and personal toiletries to baby
toiletries, and male grooming. To top it all, with a rising
awareness of healthy living, GHBPL is also looking into a
range of health supplement and equipment. It is also looking
into revamping and harmonising the design concepts,
packaging and presentation for all these products.
Packaging speaks louder than words. With the new
revamped packaging, sales had increased substantially for
some hero lines.
Mannings Party Foot range, has also taken on the market by storm.
Since the launch in July, it had immediately overtaken Scholl brands
as # 1 selling sku for heel protection.
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Unit Spotlight
The Mannings Plasters, with the refreshed looks, has become #1 in this category while the newly launched Aqueous Cream BP has also achieved
fantastic results. This proves the tremendous brand equity we have built for our private label products.
In Singapore, there is growing awareness of Private Label as it provides value for money savings. Below is a newspaper article write up
with TODAY publication, giving credit to the Private Label development
effort.
In Guardian, the Private Label had received many good media review,
both in Singapore and Malaysia, for the new launches of Health &
Beauty lines. Below are some of the many product review write-ups
from Women’s Weekly publications
Women’s Weekly Malaysia
Women’s Weekly Singapore
It is important for all of us, especially those at the stores to familiarize themselves with our private label products so that
we can confidently recommend them to our customers. Grace Lim, Private Label Director, said that before the launch of
each new category of private label product, she and her team will introduce them to all our businesses to let them know
the benefits of these new products.
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North Asia
“Think Dairy
Farm, Act Local”
Team Building Workshop
DF North Asia’s “Think Dairy Farm, Act Local” Team
Building Workshop started at The Hong Kong Jockey Club
on the evening of 5 August. Because of Typhoon No. 8, the
workshop moved to Cosmos Hotel on 6 August 2008.
95 participants, including CEOs, Directors and Senior
Management from different banners and shared services
in Hong Kong, Taiwan and South China, attended the
workshop. The objective was to foster a stronger team
spirit and to encourage the different banners to work, learn
and share more closely together, across banners, across
countries. Hence the workshop theme: “Think Dairy Farm,
Act Local”.
The workshop, full of fun and cross-banner sharing and
collaboration, included team building games, group
discussions, and presentations. 5 projects teams were
formed, namely Marketing, Merchandising, Operations,
Participants in the “Think Dairy Farm, Act Local” Workshop
Property / Construction and Supply Chain. The respective
teams would implement the action plans developed during
the workshop.
The highlight of the workshop was the Team Pledge by
the participants. With the strong DF team work and
collaboration, it is expected that everyone will work together
and achieve the project milestones and sustain the spirit of
SHARE:
Share best practices & resources
Help each other to learn & grow together
Act local, think Dairy Farm
Respond positively to new ideas
End silo mentality & encourage collaboration.
Thumbs up for the SHARE Team Pledge
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North Asia
2008 JUMP Festival
Thousands JUMP Together for Health and Charity
The 2008 JUMP Festival held at the Shatin Racecourse on
1 November 2008 was DF Hong Kong’s first banner-wide
promotion. Participants included children from schools
across the territory, as well as staff from the DF banners
– 7-Eleven, Ikea, Mannings and Wellcome – and their
families.
The highlight of the Festival was the Marathon Charity
Rope Jump where, over 2,000 people – including DF’s
senior executives, business partners, celebrities, as well as
students and the general public – rope jumped, non-stop
for 6 hours to raise money for some very special causes.
“I am delighted with today’s result, but 2008 JUMP Festival
is just the beginning. Looking ahead, we will continue to
promote the overall health of Hong Kong society and to
support people in need,” said Ms Caroline Mak, Group
Specialty Retail Director of DF and Chairperson of 2008
JUMP Festival.
To date, this promotion had raised over HK$1.4 million for
The People’s Food Bank, Mindset and Business-School
Partnership Program of Education Bureau. With the
donation, The People’s Food Bank will have enough funds
to feed over 10,000 people for one week.
Group Chief Executive Michael Kok, Regional Director – North Asia
and CEO DF China Chan Wai-Chan, Group Specialty Retail Director /
Chairperson of 2008 JUMP Festival Caroline Mak leading the Team to
launch the JUMP Festival.
Mannings
Wellcome Taiwan
Ranked top in world’s retail
Wins Supply Chain Award
Mannings stands proudly
among the top 4% worldwide
in brand equity, making this the
first time a Hong Kong brand
is placed among top global
retailers.
The top ranked retailers include
renowned international players
like
Wal-Mart,
Carrefour,
Tesco,
Woolworths
and
Boots. According to the recent
Nielsen Winning Brand Survey,
Mannings’ score is amongst this elite group of 26 out
of 714 retailers worldwide, and doubles the score of its
closest competitor in Hong Kong.
Wellcome Taiwan was
declared the winner of
the 2008 Retail Supply
Chain Excellence Award in
competition against other
international retailers during
the 4th Annual SCM
Logistics World Conference
2008 held in Singapore recently.
Supply Chain Director Eric Song received the award on
behalf of Wellcome Taiwan. He was also invited to speak
during the Conference to share his skills and experience with
the delegates.
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North Asia
A winning year for
Wellcome Hong Kong
2008 has been a winning year
for Wellcome Hong Kong in the
advertising arena.
In the Kam Fan Awards organized
by the Association of Accredited
Advertising Agencies (AAAA)
of Hong Kong, dubbed as
the ‘Oscars’ of the advertising
industry, Wellcome swept away
16 awards for its many creative
advertising campaigns, including
the prestigious Broadcast Kam
Fan and Client Awards.
The Broadcast Kam Fan Award
was given to Wellcome for its popular TVC, “One Dollar Does
MARCUS CHAN
7-ELEVEN HK
Wins HKRMA “Service &
Courtesy Award”
“World Class Service, Beyond
Expectation” was the theme of the
HK Retail Management Association’s
(“HKRMA”) 2008 Service & Courtesy
Award. 7-Eleven Store Manager
Marcus Chan demonstrated that
she had all these attributes and
more when she clinched the top
award in the Supervisory Level of
the
Supermarkets/Convenience
Stores Category, beating 197 other
nominees from the other retailers.
Matter.” This advertisement was inspired by a story about a
little girl who saved every single dollar to buy quality time with
her father. The story has become the talk-of-the-town and
has touched the hearts of many in Hong Kong. It also helped
to convey the message of Wellcome helping its customers to
save.
This “One Dollar Does Matter” was also named the Best
TVC of the Show and won the Gold Award in the Retail
TVC category in the Times Advertising Awards, organized
by the China Times of Taiwan. This competition attracted
enthusiastic participation from almost one hundred entries
from China, Taiwan, Hong Kong, Singapore, Malaysia,
Indonesia, Australia, USA and Canada.
Wellcome also won the Hong Kong Proud Brand Award
organized by Ming Pao and the Best for Home Award
organized by Take Me Home.
CEO Alex Tay said all these awards were in recognition of
the creative advertising planning and implementation of the
Wellcome team working closely with their agency.
congratulate me, people whom I have not known or met
before.”
CEO Thomas Cheung said Marcus’ win was 7-Eleven’s first
attainment of the Supervisory Level Award since the launch
of these Awards by HKRMA 23 years ago. Besides Marcus,
another store manager, Kelvin Chan and 2 Sales Assistants,
Yung Chin Yin and Dan Chu also qualified for the final round
of the Supervisory and Junior Frontline Levels respectively.
This shows that the customer service level at 7-Eleven HK
has been pushed to new heights.
To celebrate her success, Group CE Michael Kok hosted a
lunch for Marcus and her ‘support team’.
Marcus receives Award
from Caroline Mak,
President of HKRMA.
Marcus had to go through several rounds of panel interviews
as well as mystery shoppers visiting her 7-Eleven store at the
HK International Airport SkyPlaza before she was declared
the winner.
Marcus said it had been a harrowing but exciting experience
for her. “I was very happy and excited when the final results
were announced. And so many people had phoned to
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Group CE Michael Kok celebrates with Marcus (seated)
and the Support Team.
East Asia
GIANT MALAYSIA
Sales Commitment Conference 2009
“Can’t Stop Us Now” was the theme for Giant Malaysia’s annual Sales Commitment Conference 2009. The Sales
Commitment Conference is a platform for all team members from Operations and Head Office to converge and brain storm
to set new goals and strategies for 2009.
550 team members from the Giant, Guardian and Cold Storage banners gathered at Pulai Springs Resort, Johor for the
conference. There were intense and interesting presentations on the respective business plans and cost saving initiatives
for 2009. After that, there were evening sports activities to build team work and camaraderie.
At the end of the day, participants took home the message that as leaders in the industry, we must move even faster,
more efficiently and with even greater dedication to stay ahead. It is an oath the participants took to continue to drive the
business and to “Make It Happen”.
“Can’t Stop Us Now”
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East Asia
Giant Malaysia
Wins Best Brand and other Awards
Giant’s leadership in the
industry has been validated
many times over by winning
awards
accredited
by
reputable associations in the
business. This year, Giant
has earned its rank as the
Top Retailer in Malaysia
for the Gold Award and
the ‘Best of the Best’ AsiaPacific Retailers Award 2008, an award to honour the
most illustrious and superlative of the Top 500 retailers.
(See also Page 2)
Another award which Giant is proud to announce
is the Winner of The BrandLaureate Award
2007 – 2008 for The Best Brand in Consumer,
Hypermarket Category. This award
is given to deserving brands that
have shown the best practices in
branding, representing the world’s
best brands in their respective
categories.
Customer Service is a core attribute
which Giant continuously drives in
our stores. Therefore, as Winner of
the 7th Asia Pacific International Entrepreneur Excellence
Award 2008, for Excellence in Service Quality, this element
continues to become a key focus in all our stores. It is a
reward for pioneers who have contributed significantly
towards society in response to the Government’s call
for industrial development and advancement as well as
enhanced competitiveness.
“Taste of Malaysia 2008”
in Hong Kong
Wellcome Hong Kong and Giant Malaysia teamed up to
help Malaysian food-based SMEs break into the Hong Kong
market.
It was a two-week campaign to promote food and foodrelated items produced by Malaysian SMEs at 19 Wellcome
supermarkets in Hong Kong.
“Taste of Malaysia” is a collaboration with the Ministry of
Domestic Trade and Consumer Affairs Industry. Deputy
Minister of Domestic Trade and Consumers Affairs, Tuan
Jelaing Anak Mersat, launched the promotion at the
Wellcome Supermarket at Metro City III in Hong Kong
recently.
Paul Sheldrake, Operations Director, Wellcome Hong
Kong said, “We are pleased to be given the opportunity to
support the Malaysian government in its effort to help SMEs
succeed and grow in the retail sector. The first promotion,
held three years ago led to an increased awareness of the
quality and variety of Malaysian food products among Hong
Kong residents and visitors. Our stores also registered
higher sales of food items produced by Malaysian SMEs.”
During the two-week campaign, a total of 48 food items,
including beverages, snacks and drinks, were promoted
at 19 Wellcome supermarkets. For the 13 participating
SMEs, the promotion offered great opportunities to test the
acceptability of their products in a highly competitive and
demanding consumer market.
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Wellcome CEO Alex Tay (left) presents Deputy Minister of Domestic
Trade and Consumers Affairs Tuan Jelaing Anak Mersat (right) with
two souvenirs including a gold Wellcome mini trolley at the promotion
launch for ‘Taste of Malaysia”.
The “Taste of Malaysia” promotion in Hong Kong is in line
with Giant’s policy of helping Malaysian SMEs in the retail
sector grow.
In addition to the series of this promotion, Giant has also
initiated several development and training programmes for
its suppliers. In total, it has helped 140 suppliers to develop
a total of 1,760 product lines, all of which are sold at its
stores.
Giant projects that its stores will generate sales of RM90
million from goods produced by SMEs this year.
With 90% of the goods currently sold at Giant stores sourced
locally, Giant also contributes to Malaysia’s economy by
providing domestic trade and generating employment
opportunities both at the stores as well as through its
supplier network.
East Asia
DF Malaysia
Holds its 6th International BBQ Cookout Competition
Every year, team members at Head Office
of DF Malaysia await in anticipation the
announcement of the International BBQ
Cookout. A friendly competition which
began 5 years ago to inculcate fun and
fellowship amongst the team members, the
Cookout has become a much anticipated
annual event. Themed, “License To Grill”,
this year BBQ took place on 5th December
2008, at the Malaysian Air Force Recreation
Club.
The judging of the BBQ competition took
place throughout the night. Our panel of
nine distinguished international judges,
from different woks of life, worked very
hard to ensure fairness and unprejudiced
scoring.
The winning team – Waikiki Sunset
Beach Bar
After a whole day of tireless cooking for 600
people, the results were finally announced.
Guardian Malaysia cooked up a storm at
their Waikiki Sunset Beach Bar, crowning
them the Champions this year! Followed
closely behind in second place were the
Operations 2 Team (Supermarkets) who
brought us The Arabian Oasis, and in third
place was the combined effort of Human
Resource, Marketing and Loss Prevention
Departments who showcased exotic
dishes from the Palace of Tutankhamen.
Kudos to all!
Each of the 10 teams had to identify a
country or place as their theme for the
food and decoration. This year, we had
submissions from Hawaii, Egypt, London,
Bali, Kuala Lumpur, Borneo, South Africa
and Saudi Arabia. Before the judging
commenced, a session on the company’s
financial updates was presented by Prince TutankhamenBeach Bar
Regional Financial Controller Colin Tan. It
was a good opportunity for team members
Great songs and music played throughout
to be kept informed on the business performance to-date.
the evening. It was a night to eat, drink, dance and be
merry.
Indonesia
Service Award 2008 “One Team One Company”
PT Hero Supermarket Tbk launched its “One Team One Company” campaign early this year to drive home the message
that despite having four banners: Hero and Giant supermarkets, Giant hypermarket, Guardian and Starmart with more than
450 stores and 11,000 employees nationwide, everyone is part of the same team.
Together with the launch, more than 1,730 team members were given their Service Awards ranging from 5 years to 35
years. The greatest moment for this event was the 35-year Service Award given to Grace Tedja who began her career as
a cashier in 1973, and is now the Business Department Manager in Hero Supermarket.
This event was hosted by President Director John Callaghan and attended by President Commissioner Ipung Kurnia and
the Board of Directors.
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South Asia
Dairy Farm Singapore
Honours Its Team Members
People are
we must:
our most important asset. To retain good people and motivate them to higher performance and productivity
Recognize: show appreciation for good performance;
Reward: can be monetary or non-monetary; and
Respect: treat people as you would like to be treated.
In line with this, DF Singapore had instituted 3 major annual awards to honour our outstanding and loyal team members.
LEAD Award: This Award was created to recognize team members from Operations who have demonstrated leadership
effectiveness and delivered outstanding financial results in managing a store or region.
Nominees have to give a case study presentation, go through a panel interview and finally to meet up with the Regional
Director Jeff Shaw and his senior team.
The Winning LEADers
Li Dong
Senior Area Manager,
7-Eleven
Jeslyn Ng
Store General Manager,
Giant
Ong Pei Lay
Supermarket Manager,
Shop N Save
Miguel Galaura
Senior Supermarket
Manager, Cold Storage
Kenneth Lee
Assistant Pharmacy
Manager, Guardian
VIP Award: This Award recognizes team members who performed immensely well in their customer service, often exceeding
customers’ expectations. They must also demonstrate good product knowledge especially our house brands.
The nominees were identified by a search team going around the stores. For this year, a total of 206 VIP contenders were
identified, which were finally narrowed down to the top 30. After enduring a series of brainstorming sessions with the CEOs
and mystery shoppers and finally facing the Regional Director and his, the top 5 VIPs (one from each business) emerged.
Before announcing the results, these 5 VIPs met and shared their experience and passion for serving their customers with
Regional Director Jeff Shaw and his senior team.
Long Service Awards 2008:
These
awards
give
due
recognition and appreciation to
our long serving team members
for their loyalty and commitment
to our Group. This year, 193
team members were honoured,
ranging from 10 to 40 years of
dedicated service.
Deserving
special mention is Safie Bin Fagi
from CS Jelita who has served 50
years in Cold Storage.
The Top VIPs: “Exceeding Customers’
Expectations”
Safie Bin Fagi – 50 years
in Cold Storage, still going
strong
All the winners of these Awards were honoured during the
annual Dinner & Dance 2008.
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Alvin Ong
William Lim Wei Loon
Lee Li Juen
Assistant Pharmacy
Team Leader, Shop
Store Manager, 7-11
Manager, Guardian
N Save
Vanessa G. Valdez
F. Angeline
Department Manager,
Cashier, Giant
Cold Storage
“My Neighbours,
My Friends” Launch Event
South Asia
DF Singapore Staff & South East District skipping participants doing warming up exercises before the Skipping Challenge.
DF Singapore’s Community Project ‘My Neighbours, My Friends’ included a mass skipping relay in which 500 people
braved the rain and skipped at an open field beside Kampong Kembangan Community Club to earn rice for 2,500 needy
families in the South East District.
‘My Neighbours, My Friends’ Community Project organized by DF Singapore took place on the 5 July 2008 and was held
in conjunction with the Community Sports Festival @ South East organized by the People’s Association’s Constituency
Sports Club (CSC) and South East Community Development Council.
In his opening speech, Jeff Shaw, Regional Director of South Asia said, “We are delighted to present ‘My Neighbours,
My Friends’ in conjunction with the Community Sports Festival. We fully support both events as they share the important
goal of building community bonding and boosting the warm neighbourly spirit which is often lacking in today’s fast-paced
world.”
Gracing the launch event as Guest-of-Honour was Mr Abdullah Tarmugi, Speaker of Parliament, Member of Parliament
for East Coast Group Representative Constituencies and Advisers to East Coast Group Representative Constituencies
Grassroot Organisations. There were plenty of food and fun activities including carnival performances, stage games,
music and dance performances, and creative skipping demonstrations. Singapore Mediacorp Artistes, Patricia Mok and
Priscelia Chan from the “My Sassy Neighbour Cast” put up a short skit to spread the message on neighbourliness.
The air of excitement at the festival was palpable as people from all walks of life gathered to sweat it out for the main
highlight of the event – The Skipping Challenge. DF Singapore had pledged to give 1 bowl of rice for every 10 skips done
by the participants. The target was to reach the 2 million mark. Based on the pledged 10 skips per bowl, it translated
into a hefty donation of 20,000kg of rice. The rice will be channeled through DF Singapore’s adopted charity ‘Care
Community Services Society’ and other Voluntary Welfare Organizations to benefit 2,500 needy families living in the South
East district.
“Skip for Charity!”
The Rice Presentation Ceremony: South Asia Regional Director Jeff
Shaw presenting the bag of rice to Mr Matthais Yao, Mayor of South
East District as a representation of the donation of rice to the South East
District.
From left: Ms. Jessica Tan, Member of Parliament for East Coast Group
Representative Constituencies, Mr. Matthais Yao, Mayor of South East
District, Jeff Shaw, Regional Director South Asia, Lester Quah, General
Manager, Retail Development and Mr Robin Tan, Chairman of Community
Sports Festival@ South East Organising Committee.
The Dairy Farm Way
Dec 2008 | Vol. 1
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Do You Know
The Founders of Dairy Farm
Sir Patrick Manson (1844 – 1922) with five prominent Hong
Kong businessmen set up DF in 1886 with the primary
objective of providing regular supply of fresh milk for
children and ill people at an affordable price.
transmit malaria and guided Sir Ronald
Ross throughout his research on this
hypothesis. Sir Ronald Ross later won the
Nobel Prize in 1902 for this discovery.
He graduated from Aberdeen University, with the degrees
MB, CM, and MD in 1865 and 1866 and became a medical
officer working in China for the Imperial Maritime Customs.
He went into private practice in Hong Kong from 1883 to
1889, before returning to London where he achieved much
in the research of tropical medicine.
Sir Patrick Manson also founded the
former Hong Kong College of Medicine
for Chinese in 1887, a predecessor of
the University of Hong Kong Faculty of
Medicine. Dr. Sun Yat-Sen, the founder of
the Republic of China, was of one of his first pupils. He was
the prime mover in the foundation of the London School of
Tropical Medicine and was appointed a Fellow of the Royal
Society in 1900 and knighted three years later.
Sir Patrick Manson was identified as the “father of tropical
medicine”. He suggested that mosquitoes carry and
e-Tracking & You
e-Tracking is a web-based system developed and maintained
by the Group HR Development Department and Jardines
GHR.
The objectives of this system are threefold: to improve
people development through regular and close monitoring
of development progress; to increase the individual’s
ownership of his/her development plan; and to enable senior
management to have a fuller picture of people development
status.
It enables users to review their development status at any
time convenient to them and reduces administration by
eliminating document flow between users, supervisors and
HR.
The first launch covering Band 6 and above executives was
in June 2008. The next launch covering all other executives
(Band 8 and above) will be in January 2009. All involved will
be informed in late January 2009.
If you are interested to know how to track your development
plans, please visit the DFINet site.
From the Editorial Committee
Dear Team Members
14
Although this is the first issue of The Dairy
Farm Way, it is not the first DF Group
newsletter. In July 1985, a DF Group
newsletter was published called “Xin Xin
Qiao” (心心橋). It ran for 151 issues until it
suddenly stopped after March 1999.
No publication can succeed without feedback from its readers and we
would like your views and comments on our articles and its format. We also
welcome suggestions how we can improve The Dairy Farm Way for you.
What is probably a first for The Dairy
Farm Way is that it is published in the DF
intranet website instead as hard copies.
It is not only cheaper to circulate but
also more environmentally friendly. You
are welcomed to print limited copies
for those without access to the intranet
and also translate selected articles for
internal circulation within your respective
businesses.
Wishing all our readers a Very Happy and Healthy New Year ahead.
The Dairy Farm Way
Dec 2008 | Vol. 1
Please send your feedback to us via email: editordfway@dairy-farm.
com.hk
Editorial Committee:
Chan Kah Fai Group Office
Sydney Szeto Group Office
Vera Chan
Group Office
Jessie Chan
Nurhana Jamaludin
Jennifer Wong
Ita Farina
North Asia
South Asia
East Asia
East Asia