one of its main pillars - Association des courtiers et agents

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one of its main pillars - Association des courtiers et agents
z
Volume 9 | Number 1 January 2010
THE PUBLICATION FOR QUÉBEC REAL ESTATE BROKERAGE PROFESSIONALS
Draft regulations pre-published by the government:
analysis and highlights
Page 2
Real estate brokerage has lost
one of its main pillars
Source: ACAIQ
O
An exceptional man
n December 1, the ACAIQ was
deeply saddened to learn of the
passing of Mr. Keith Collins, the
first Chairman of its Board of
Directors, who emerged as a true leader when
the Real Estate Brokerage Act was introduced
back in 1994. Today, the ACAIQ honours his
memory.
Those who were around at the time will remember the long and passionate debates between
the various players in the field of real estate
brokerage.
With his unique personality combining
an unflappable calm and unwavering conviction with the ability to analyze the finer issues
and a sense of humour that could defuse any
situation, Keith Collins managed to rally all real
estate brokerage stakeholders around this major
project which literally transformed the face of
our profession. His teambuilding talents helped
him find compromises that catered to the
majority without altering the essence of those
elements he considered to be key to the enrichment and protection of the profession
Honoured with the Real Estate
Brokerage Award in 2008
Members of the first ACAIQ Board of Directors:
From left to right, Mr. David Farber, Mrs. Carmen Long,
Mr. Bernard Girard, Mrs. Mona Napky, Mr. François Léger,
the late Mr. Keith Collins, Mr. François Pigeon, Mrs. Lise Légaré,
the late Mr. Ken White and Mrs. Maryse Bourgeault.
Not appearing in this photo, Mr. Guy Landry.
In a tribute video presented in 2008 at the Real
Estate Brokerage Award ceremony, President
and Chief Executive Officer Robert Nadeau
spoke of his admiration for the former ACAIQ
Chairman: “Nothing fazed Mr. Collins, even
during especially stormy meetings. At the
beginning people were adverse to change. Mr.
Collins chaired those meetings knowing better
than anyone how to appease the fears voiced
by the audience. He had an amazing knack for
seeing the big picture, and a determination that
commanded respect.”
PUBLISHER
Association des courtiers et agents immobiliers du Québec
MEMBERS OF THE BOARD OF DIRECTORS
Elected Chairman
François Léger
Everyone in this tribute video agreed: Mr.
Collins was a most generous and efficient man
who remained cool under fire and whose great
rhetorical talents helped him rally the troops
towards the adoption of the new legislation.
These traits made him a true leader in the field
of real estate and put him in an ideal position to
bring the Act to fruition in 1994; these qualities
are what earned him the Brokerage Award, the
highest in its class, which recognizes contributions to the profession made by real estate
brokerage professionals through the excellence
of their practices.
In this video, we can also hear then
Finance Minister Louise Robic, whom Mr. Collins
assisted in the drafting and adoption of the Act,
praising Mr. Collins for his unshakable faith in
the profession of real estate broker and agent.
About Mr. Collins’ dedication to do everything
possible to advance the profession, she commented: “Without Keith, I’m not sure the Act
would have gone through”. This illustrates the
high regard in which she held him.
On behalf of all the members of the ACAIQ
Board of Directors, Chairman François Léger
highlighted Mr. Collins’ great contribution to the
advancement of real estate brokerage: “His passion for our profession, and the conviction with
which he championed it, led to the adoption
of the first piece of legislation governing it in
North America”, he commented admiringly.
The late Mr. Keith Collins
Qualities recognized by all
All who have had the opportunity to work
alongside Mr. Collins agree that he is a monument of our profession.
Mr. Collins, who was also a trainer held in
very high esteem by all the students he taught
with passion for over 10 years, set an example
for us all, acting as a role model and a guide. A
proud and tireless pioneer, he was a constant
source of inspiration for his peers. A passionate
man committed to his profession and his community, he was a true ambassador for all real
estate brokers and agents.
The crucial role he played in improving
our professional practices and implementing a
structure for our profession makes him a truly
outstanding figure for the entire real estate brokerage industry. We owe him the existence of
the ACAIQ as we know it today, and therefore
have much for which to thank him.
We will remember him as a man who
devoted all his wisdom and insight to a profession in which he was right to believe.
Mr. Collins, thank you! u
Elected Directors
Robert Aubin
Réal Bédard
Diane Bourbonnière
Richard Dion
David Farber
Hélène Lavoie
Daniel Pelchat
Johanne Roy
A note of caution
Directors appointed by the Government
Louise Clément
Jean Mathieu
Info ACAIQ is a publication for real estate professionals, members of the Association des courtiers et agents immobiliers du Québec (ACAIQ).
It covers various topics related to the application of the Real Estate Brokerage Act and its regulations, including legal and ethical issues related
to the practice of real estate brokerage and the real estate market.
President and Chief Executive Officer
Robert Nadeau
Secretary appointed by the Board
Any advertising appearing in this publication is intended for real estate brokerage professionals and does not in any way reflect the opinions,
positions or actions of the Association des courtiers et agents immobiliers du Québec, whose primary mission under the law is the protection
of the public.
Claude Barsalou
PRINTED ON
RECYCLED
PAPER
Publications Mail • Agreement No. : 40065526
Association des courtiers et agents immobiliers du Québec
6300 Auteuil AVENUE, suite 300, Brossard (Québec) J4Z 3P2
Telephone: 450 676-4800 or 1 800 440-5110 • fax: 450 676-7801
[email protected] • www.acaiq.com
LEGAL DEPOSIT:
BIBLIOTHÈQUE et archives NATIONALEs DU QUÉBEC,
LIBRARY AND ARCHIVES CANADA • ISSN 1703-9800
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Draft regulations pre-published by
the government: analysis and highlights
Source: ACAIQ
O
n January 13, we issued a special
InfoLetter informing you of the
pre-publication earlier that day
in the Gazette officielle du Québec of the six draft regulations of the Organisme
d’autoréglementation du courtage immobilier
du Québec (OACIQ).
These draft regulations are based on
the principles contained in the draft regulation submitted to the government, which was
adopted by the ACAIQ Board of Directors last
March taking into account comments received
from you in the course of a consultation held in
February 2009.
The six draft regulations are:
• Regulation respecting the issuance of broker
or agency licenses
Regulation respecting records, books and
registers, trust accounting and broker and
agency inspection
•
Regulation respecting the disciplinary proceedings of the Organisme d’autoréglementation du courtage immobilier du Québec
•
Regulation respecting the indemnity fund
and the setting of the professional liability
insurance premium
•
Regulation respecting the conditions of
practice of brokerage transactions, broker
ethics and advertising
•
Regulation respecting contracts and forms
TRANSITIONAL MEASURES
First, we propose to take a look, topic by topic,
at the transitional measures that you need to
know about in order to understand what you
should do on day one of implementation of the
new Act.
What will happen with your
certificate and your title?
We remind you that with the coming into force
of the new Act, certificates become licenses.
A chartered broker, for his part, will be known
as a real estate agency. An affiliated agent will
become a real estate broker and will only be
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____________________________________
able to act on his own account once he has met
the OACIQ’s qualification requirements. As for
the real estate broker, natural person and the
chartered agent, they may keep the chartered
designation before their broker title.
Deactivation of current
education programs deferred
The Ministère de l’Éducation, du Loisir et du
Sport has informed the ACAIQ that the deactivation date for the programs 902.56 Real Estate
Agent and 902.57 Real Estate Broker has been
postponed from January 1, 2010 to August 31,
2010.
However, the ACAIQ is concerned about
individuals wanting to begin a program under
the current regime believing they will benefit
from the transitional rules, whereas this would
not be the case.
It is important to understand, therefore,
that you may take the examination in
effect under the current Real Estate Brokerage Act only if you register for one
of these programs and begin the course
before the new Act comes into force.
Thus you must keep in mind that if you register after the new Act comes into force, you will
have to take the new examination, even if your
date of registration is prior to August 31, 2010.
The other conditions are outlined below.
Transitional measures for
individuals who begin the
course before the Act comes
into force
Agents who begin the broker’s course
before the new Act comes into force
Agents who begin the chartered real estate
broker’s course before the new Act comes into
force may take the old examination provided
they obtain their AEC within 18 months following the implementation of the new Act and
they apply for a licence within three months of
obtaining their AEC.
An individual who successfully takes
the old chartered broker examination will be
granted a full-service real estate broker’s licence
and will be able to work on his own account
with no further formalities as soon as he has
accumulated three years of experience with
an agency (or as an agent with a broker under
the current Act) during the last five years; this
individual will then be considered to have the
necessary qualifications to act as executive
officer of an agency.
Individuals who begin the agent’s
course before the new Act comes into
force
Those who begin the affiliated real estate
agent’s course before the new Act comes into
force may take the old examination as long
as they obtain their AEC within 12 months
following the implementation of the new Act
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Available to members of ACAIQ. Proof of membership required and must be presented at time of activation. Available with compatible devices
within Bell Mobility digital core network and (or) high speed mobile network coverage areas. Long distance and roaming charges (including foreign
taxes) may apply outside of Bell Mobility coverage areas. Weeknights Mon-Thur, 6pm-8am; Weekends Fri 6pm-Mon 8am. Early termination fee
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January 2010 | INFO ACAIQ
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Association des courtiers et agents immobiliers du Québec
s
•
In addition, most of the transitional rules
are outlined in the Regulation to enact transitional measures for the carrying out of the Real
Estate Brokerage Act. You may peruse that draft
regulation and the other six on Synbad, the
ACAIQ Extranet.
In the special InfoLetter, we informed you
that we would analyze the draft regulations
to extract the highlights. True to our word, we
have pulled out the main points of the transitional measures that will help you transition
to the new Act, as well as the key elements of
the regulations that are likely to be of interest to you. Of course this is a large amount of
new material to take in. However, we urge you
to take the time to read this document, as it
contains a lot of information that will have an
impact on your practice.
and they apply for a licence within three months
of obtaining their AEC.
An individual who successfully takes the
old affiliated agent examination will be granted
a full-service real estate broker’s licence and
will have to act for an agency until he meets
the additional qualifications to act on their
own account; this broker will be able to act as
executive officer of an agency only once he is
authorized to act on his own account and has
successfully taken the examination to become
executive officer of an agency.
•
•
Individuals who obtain their
AEC prior to the coming into
force of the new Act
•
Individuals who obtain their affiliated agent
AEC prior to the implementation of the new
Act will be able to take the old examination
and will have to apply for issuance within
three months following the coming into
force of the new Act, but no later than two
years after obtaining their AEC.
An individual who successfully takes the old
affiliated agent examination will be granted
a full-service real estate broker’s licence
and will have to act on behalf of an agency
until he meets the additional qualifications
to act on their own account; this broker
will be able to act as executive officer of an
agency only once he is authorized to act on
his own account and has successfully taken
the examination to become executive officer
of an agency.
•
Individuals who obtain the chartered broker
AEC prior to the implementation of the new
Act will be able to take the old examination
and apply for a license within three months
after obtaining their AEC.
An individual who successfully takes the
old chartered broker examination will be
granted a full-service real estate broker’s
licence and will be able to work on his own
account with no further formalities as soon
as he has accumulated three years of experience with an agency (or as an agent with a
broker under the current Act) during the last
five years; this individual will then be considered to have the necessary qualifications
to act as executive officer of an agency.
Broker’s license
We have seen what will happen with certificate
holders who become license holders. Let us now
look at a few special rules:
• An individual who formerly held an affiliated
real estate agent’s certificate will only be
able to act on his own account once he
meets the additional qualifications set out
by the OACIQ Board of Directors.
•
The representative of a chartered real estate
broker becomes the executive officer of the
resulting agency.
•
A full-service real estate broker’s license
allowing him to act on his own account will
be issued when the new act comes into
force to those individuals who do not hold
a certificate but are a manager, assistant
manager or representative of a chartered
real estate broker.
Any individual entitled to the issuance of
a full-service real estate broker’s licence
allowing him to act on his own account at
the time the new Act comes into force will
be considered to have the qualifications
required to be the executive officer of an
agency (chartered and affiliated real estate
brokers, chartered real estate agent, manager, assistant manager or representative of a
chartered real estate broker).
Anyone who has acquired rights under the
current Act will continue to enjoy these
rights once the new Act comes into force
and will be able to apply for a real estate
broker’s licence within two years of the expiration or relinquishment of his certificate,
as long as he takes any additional training
required by the OACIQ after the implementation of the new Act.
Brokerage activities carried out
under a pseudonym
A natural person who was the holder of a chartered real estate broker’s certificate and carried
out his activities under a pseudonym when the
new Act came into force may continue to use
this pseudonym or another pseudonym if he
chooses to carry out his activities under the new
Act as a broker acting on his own account rather
than as an agency.
KEY ELEMENTS OF THE
REGULATIONS
In addition to the transitional measures, you
must acquaint yourself with the key elements
of the regulations, as they will form the new
framework in which you will be practicing in the
future. Here are the main points:
Licence to practice and
limitations
•
Two types of licences will be available: a
real estate brokerage licence and a mortgage brokerage licence.
•
The real estate broker’s licence may be fullservice (allowing its holder to practice in the
areas of residential, commercial or mortgage
brokerage), or restricted to residential
brokerage or to commercial brokerage, or
both; all real estate agency licences will be
full-service.
Advertising
Business cards, signs or any other advertising
already used by a real estate broker or agent
prior to the coming into force of the new Act
may continue to be used for 18 months following this coming into force.
Forms
Current forms will continue to be used for 18
months following the coming into force of the
new Act. More information will follow on this.
Trust accounts
The holder of an agency licence or a real estate
brokerage licence acting on his own account
will have to open a general trust account within
three months following the coming into force of
the new Act and send the OACIQ a notice to this
effect in accordance with the regulations (an
agency may also inform the OACIQ that it has
mandated another agency to open and maintain
its trust account).
Measures ordered against a
licence holder prior to the
implementation of the new Act
Any measure ordered against a licence holder
prior to the coming into force of the new Act
and that was in effect prior to such coming into
force (e.g. suspension, cancellation or revocation of certificate, restriction from applying
for a certificate, limitation of right to practice,
obligation to take a course, etc.) will continue to
apply, adapted as necessary, to this individual
and to any licence he applies for or holds.
•
Before he can work on his own account, a
broker must act on behalf of an agency for
at least three of the last five years (notion of
beginner broker).
•
To act as executive officer of an agency, an
individual must be the holder of a broker’s
licence with no restrictions, and qualify by
successfully taking the examination specific
to this position.
Role of the broker towards the
parties to a transaction
•
The broker represents the party to which he
is bound by the brokerage contract or, in the
absence of a brokerage contract, represents
the party that asks him to act as intermediary (e.g. the listing broker represents the
seller whereas the collaborating broker
represents the buyer).
•
Residential brokerage relates to a brokerage
transaction respecting a chiefly residential
immovable containing less than five dwellings,
whereas commercial brokerage relates to any
other brokerage transaction. These definitions
exclude mortgage brokerage, which is a field of
practice in itself, but allows mortgage referrals.
Obligation to disclose that the broker must
protect and promote the interests of the
party he represents (e.g. the seller in the
case of the listing broker), but adding the
obligation to disclose that he must act fairly
towards the other parties (e.g. the buyer).
•
Cannot act as intermediary and party to the
transaction (implies consequences, including
on the right to compensation).
Keeping and maintaining of
records, books and registers
Disclosing, sending or verifying
information: increased
obligations
Fields of application
The regulations regarding the keeping and
maintaining of records, books and registers
are being relaxed, including to allow the use of
electronic media.
Trust account
Obligation for all brokers and agencies to
maintain a trust account in which all sums held
on behalf of others are deposited (including
deposits, compensation advances or broker or
agency expenses); however, the obligation to
maintain a trust account is automatically delegated to the agency for which a broker works;
likewise, an agency may entrust this obligation
to another agency.
•
Conflicts of interest must be disclosed.
•
Obligation to check the identity and legal
capacity of the parties.
•
Obligation to inform the client of any sharing of compensation offered to the broker
collaborating in the transaction.
•
Obligation to make sure that the products
offered by a broker to a client are consistent
with the client’s means and needs.
•
Where required by the client, obligation to
list a property on the Multiple Listing Service
or other information distribution service.
Association des courtiers et agents immobiliers du Québec
January 2010 | INFO ACAIQ s
CONTINUED ON PAGE 4
3
… CONT’D FROM PAGE 3 _
Draft regulations pre-published by the government: analysis and highlights
Special rules regarding the information to
be provided to a person requiring a loan
secured by immovable hypothec (e.g. cost
of borrowing, terms of the loan, conflict of
interest situation).
•
Obligation to recommend to someone
proposing to purchase an immovable
that they have a complete inspection
performed by a building inspector or a
professional (e.g. engineer, technologist
or architect) who meets certain requirements.
•
Compensation sharing
•
Wider scope of cases where compensation
may be shared with third party.
•
Possibility for an agency, under certain
conditions, to pay the compensation due
to the broker working on its behalf to a
company controlled by the broker (e.g.
management company).
Requirements to enter the
profession
•
•
The regulations include no special requirements regarding basic training, although
such training is highly recommended to
ensure success when taking the examination.
•
To be granted a licence, the applicant must
show a sufficient knowledge of French,
which can be done by successfully taking
the French examination to obtain a licence.
Advertising and detailed
description sheet
•
The rules have been relaxed concerning the
identification of a broker or agency in advertising or any other representations regarding
the activity of broker.
•
Relaxing of minimum information that must
appear on any description sheet intended for
the public regarding an immovable covered
by a brokerage contract.
Mandatory training
The OACIQ shall have the right to require additional training for some or all brokers where it
deems it necessary, including when new legislation or regulations or a special phenomenon
(e.g. pyrite, radon, iron ochre) is expected to
have an impact on the broker’s activities or
when the OACIQ notices a need for training
on a specific aspect of real estate brokerage.
There could also be training required for
executive officers of agencies.
4
January 2010 | INFO ACAIQ
To be granted a real estate brokerage or
mortgage licence, natural persons must
successfully take an examination to validate
not only their knowledge, but especially
their competence.
Broker who ceases to act on his
own account, changes agencies
or ceases his activities
•
Rules concerning the management of brokerage contracts where a real estate broker
ceases to act on his own account and goes
to work for an agency, changes agencies or
completely ceases his activities.
Chargeable fees
•
The chargeable fees will be $850 for a
broker’s licence and $500 for an agency’s
licence, payable on May 1 of each year; the
fees will be adjusted for inflation each year.
•
Any individual who became the holder
of a brokerage or agency licence upon
the coming into force of the Real Estate
Brokerage Act shall be required to pay to
the OACIQ an additional sum for the period
May 1, 2010 to April 30, 2011, chargeable
fees and dues to the Fonds d’indemnisation.
A notice sent to you with your certificate
renewals for 2010 informed you of the
possibility that an additional amount would
be billed.
The date of coming into force of the new
Real Estate Brokerage Act will be known when
it is published in the Gazette officielle. As things
stand now, it is expected that we will start
working within a new legislative framework in
spring 2010.
This will mark the decisive turn for which
we have long been preparing, one that will
bring exciting opportunities and exceptional
pride to all those who practice the profession of
real estate broker.
You can find the complete text of the draft
regulations on Synbad, the ACAIQ Extranet. u
Fonds d’indemnisation du
courtage immobilier
•
The annual dues for the Fonds d’indemnisation du courtage immobilier will be $53,
payable on May 1 of each year; the fees will
be adjusted for inflation each year.
•
The coverage provided by the Fonds
d’indemnisation du courtage immobilier is
being increased; the maximum compensation will be $35,000.
Next steps
There, in a nutshell, are the main points we
wanted to share with you. As of the date of
pre-publication which, as mentioned in the
introduction, took place on January 13, 2010, a
minimum period of 45 days must elapse before
the regulations receive final publication in the
Gazette officielle du Québec.
Association des courtiers et agents immobiliers du Québec
The Info ACAIQ Centre
at your service!
Source: ACAIQ
A dedicated group of people working
for the good of the public and the profession
I
f you haven’t already called on the Info
ACAIQ Centre, wait no longer! The
service is quick and efficient and provides you with any type of information
you may need regarding real estate brokerage
in general, or a situation in particular. It is a
veritable mine of information that will help you
make informed decisions in any situation!
People well qualified to help you
The Info ACAIQ Centre has an entire team to
answer your queries, including nine information
agents, a Coordinator, Mrs. Bibiane Laliberté,
and a Director, Mr. Luc Pelletier. About 60% of
these queries come from brokers and agents,
and 40% from the public.
In addition to being trained as real estate
agents, now a requirement of the position, and
to being bilingual, Information Centre agents
receive a training for several weeks to learn
the tools and methods that will allow them to
answer calls efficiently. In addition, they have
allocated periods each week during which they
read the new field publications or update their
knowledge by re-reading previous publications
and reviewing the Act and its regulations. They
also attend the ACAIQ’s various continuing
education activities – some are trainers themselves –, and take turns manning the ACAIQ
booths and answering question at the Association’s convention and other events at which the
ACAIQ is present.
We are there to listen
Info ACAIQ Centre information agents have high
customer service standards. Well aware that
buying a house or property can easily be the largest investment anyone will ever make in their
lifetime, they do everything they can to make
the experience as positive as it can be. They also
know that by helping brokers and agents carry
out complete and successful transactions, they
help elevate the image of the profession in the
public’s eye and demonstrate the importance of
using the services of a broker or agent.
The Director of the Centre, Mr. Luc
Pelletier, demands a high level of professionalism from Info ACAIQ Centre information agents.
“All agents at the Centre have a very keen sense
of duty. They find fulfilment in the knowledge
that they have helped a broker or agent or a
member of the public. They are alert, understanding, and empathic. They are also able to
adapt very quickly, which allows them to deal
with all types of queries, and there are many of
them,” says he.
A wide spectrum of questions
The nature of the queries is in fact extremely
varied: it depends on the background of the
caller, their level of knowledge, the complexity
The members of the Info ACAIQ Centre team, from left to right: Mr. Evens Delva, Mrs. Lyne Audet, Mrs. Monique Giroux,
Mr. Jean-Luc Meunier, Mrs. Louise Aubé, Mrs. Monik Nantel, Mr. Luc Pelletier, Mrs. Linda Moses, Mrs. Bibiane Laliberté,
Mrs. Louise Bonneau and Mr. Éric Roy.
of the situation and, of course, the subject itself.
The range of these subjects is also very wide.
They include the current Act and regulations,
the provisions of the new Act and the transitional rules, the various aspects of a real estate
transaction, including the brokerage contract
and the promise to purchase, and the weight
of executed acts. Subjects handled by the Info
ACAIQ Centre also deal with ethics, the clauses
found on forms and the standard clauses, the
operation of the extranet Synbad, partner
programs, broker advertising and access to the
profession.
Regarding the variety of calls, Bibiane
Laliberté is quick to comment: “Since each call
is different, the answers in each case must be
adapted to the specific case of the caller. Agents
have a knack for quickly grasping a scenario and
understanding what the need is,” she explains,
adding that agents often send the caller any
documentation (guides, articles, communiqués)
needed to complete the information.
Mrs. Laliberté comes by her position
honestly. Having joined the Association de
l’immeuble du Québec (AIQ) in 1986 and witnessed the transition to the ACAIQ in 1994, she
has followed the evolution of real estate brokerage, including the change in legislation of 1994,
which will soon be followed by another. She is
therefore very familiar with the main reasons
why people call the Information Centre.
The role of the Info ACAIQ Centre is
basically to prevent problems. “We work hard
upstream so that we can avoid problems for the
public and the agents down the line. This is why
we encourage them to call us as soon as they
have a doubt on a brokerage-related subject,
before they sign a document. This prevents
many a difficulty,” adds Luc Pelletier.
Of course, the role of information agents
also includes untangling problem situations,
which they do very well. They do not, however,
provide legal or strategic advice, or analyze
forms or clauses drafted by callers.
The Info ACAIQ Centre: a trend
detector
More than a simple information centre, the Info
ACAIQ Centre is a means for the Association to
evaluate how real estate is being practiced in
the field and what trends are emerging. Information agents are ideally positioned to identify
concepts that are less clearly understood or
issues that are emerging in a given region or
sector. They act as a sort of transmission belt
that allows the Association to give support to
those who need it. This in turn can lead to the
production of a new information document or
an InfoLetter on a specific subject, to clarify the
topic for everyone.
An interesting detail about the Info ACAIQ
Centre is that when you call, the system tells
you what the waiting time is before an agent
will take your call. “Very often we are able to
answer more quickly than the system’s estimate,
which makes the caller very happy. In any case,
since the waiting time is indicated, the person
knows what to expect,” adds Bibiane Laliberté.
The Info ACAIQ Information Centre is a
sort of nerve centre that allows the Association
to find out what the real issues are for our profession. It provides all the information you need
to carry out your profession following accepted
practice. Make the most of it!
To contact the Info ACAIQ Centre,
call 450 462-9800 between 9:00 a.m. and
4:00 p.m. on Monday, Tuesday, Thursday or
Friday, and between 10:00 a.m. and 4:00 p.m.
on Wednesday.
You can also contact the Information
Centre by email at [email protected] and provide
your contact information to get a call-back from
an agent. u
RLING BANNER OF QUEBEC*
ESS with THE DA
START YOUR OWN FRANCHISE BUSIN
Territories to be developed
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Contact us now at:
inistration tools
Computerized management and adm
Special training for franchisees
Lucrative mortgage referral
1-800 -363-6715, ext. 312. Your call will
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y.
pursuant to a Léger Marketing surve
Association des courtiers et agents immobiliers du Québec
remain confidential.
La Capitale Real Estate Network
January 2010 | INFO ACAIQ 5
SYNDIC’S
COLUMN
“… the best practice is to contact the original listing
agent and inform him of the buyer’s wish to make a new
offer on the property, and to reach an agreement with
this agent.”
Hélène MORAND
Second brokerage contract during the 180-day
period: the importance of good faith
Source: ACAIQ
Y
ou are faced with the
following situation: You are
a collaborating agent and
you present a promise to purchase to a listing agent and seller. This promise does not result in a sale. You continue
the search with your buyers, in vain. Two
weeks later, your buyers want to make a
new offer on the same property. You notice
that the listing agent’s brokerage contract
has since expired. What do you do? How
should this situation be handled?
This type of situation generates many
queries to the Assistance Service, and a
recent decision by the Discipline Committee has shed some light on how to
handle this delicate situation. The facts in
this decision were similar to the situation
described above:
A listing agent had a brokerage
contract ending on June 30. On June 24, a
collaborating agent presented a promise
to purchase. Counter-proposals were
exchanged, but in the end the parties were
unable to agree on price and the promise
to purchase became null and void. On June
30, the seller did not renew his brokerage
contract because he had to go into hospital. The buyer and the collaborating agent
continued their search. An offer was even
made on another property, but that also fell
through. On July 3, the buyer informed his
collaborating agent by email that he wanted
to present a new promise to purchase on the
first property. The collaborating agent called
the listing agent, but did not tell him about
his sellers’ intentions! The listing agent
informed him that he had no news from the
seller.
The collaborating agent went to see
the seller, signed a brokerage contract valid
for a period of five (5) days, from September
18 to 23, with a reduced compensation,
and drafted a promise to purchase. Did he
act properly? The answer, according to the
Discipline Committee, is “No”. In its analysis,
the Committee noted that the collaborating agent had resumed the transaction with
the same seller and the same buyer. The
collaborating agent decided to have the
seller sign a brokerage contract in order to
secure his own compensation. Indeed the
brokerage contract did not contain an asking
price – it was solely for the benefit of the
buyers –, and it was not registered with the
Multiple Listing Service (MLS). Moreover,
the collaborating agent did not put up a sign
announcing the property for sale as required
by normal procedures. Like many agents, the
collaborating agent thought that by signing
a second brokerage contract, no compensation would be due to the initial agent, given
the wording of clause 7.1 of the brokerage
contract:
“… unless, during that period, the seller
concluded with another real estate broker a
contract stipulated to be exclusive.”
The Discipline Committee felt that this
clause should not have been interpreted
quite so literally:
“His interpretation of this clause 7.1
is strictly literal and does not take into
account the context and the specific facts
in the case: to his knowledge, these were
the same buyers, they were represented by
the same collaborating agent, they offered
the price that the seller was asking for in his
latest counter-proposal. Requiring that a new
exclusive brokerage contract be signed was
clearly done to ensure that the first listing
agent’s compensation would be paid to the
defendant. It is the sole reason for signing
this new brokerage contract, whereas such
a contract should normally be used to put
a property on the market according to the
general procedures and requirements of
the profession.”
The Committee felt that this constituted an unfair practice and concluded
that the collaborating agent should have
informed the first listing agent, when
he phoned him, that his buyer wished to
resume negotiations on the transaction.
The Committee saw a failure to disclose in
this case that was deemed unacceptable.
Signing a brokerage contract during
the 180-day period in order to present
a promise to purchase from buyers who
became interested in the property during
the initial contract period can be very
tricky. The concept of good faith is the key
criteria evaluated by the Discipline Committee. When in doubt, the best practice
is to contact the original listing agent and
inform him of the buyer’s wish to make a
new offer on the property, and to reach an
agreement with this agent. u
Owners indemnified for over $25,000
The mission of the Fonds d’indemnisation du courtage
immobilier is to provide compensation to victims of fraud,
dishonest transactions or misappropriation of funds
by a real estate broker or agent. When the Fund pays
compensation, it can then take action against the
broker or agent involved to recover the amount of
compensation paid.
Condominium unit owners signed an agreement
with a real estate broker, in which the latter
was charged with the short-term rental of said
units. The real estate broker was to collect rent from tenants
and pay the owners their income share on a monthly basis.
A few months after signing the agreement, the real estate
broker, facing considerable financial difficulties, neglected to
pay the co-owners their rental income share.
6
January 2010 | INFO ACAIQ
Shortly thereafter, the broker suspended all activities,
shut down his office without prior notice and declared
bankruptcy. The owners were unable to secure their
money, since it was not deposited in a trust account, as
is stipulated under the Real Estate Brokerage Act.
After reviewing witness depositions and all relevant
documents, the Fonds d’indemnisation found that
the real estate brokers involved in this case had
misappropriated funds. Despite the broker’s
declaration of bankruptcy, the owners were
compensated for a total of over $25,000.
6300, avenue Auteuil, bureau 300
Brossard (Québec) J4Z 3P2
Tel.: 450 676-4800 or 1 888 440-5110
Fax: 450 676-7801
[email protected] | www.indemnisation.org
Association des courtiers et agents immobiliers du Québec
The ACAIQ needs you
for its various statutory committees
Source: ACAIQ
D
o you have knowledge that
could be useful to the ACAIQ’s
statutory committees? Do you
believe it is important to devote
some time to the advancement of the profession? Then get involved in one of the following
committees!
•
The Discipline Committee is an independent tribunal whose role is to rule on complaints for professional fault filed against
real estate brokers and agents.
For more information, read article No. 2131
on the ACAIQ website (www.acaiq.com) by
using the Advanced Search tool.
•
The Professional Inspection Committee
ensures that the working methods used by
brokers and agents are in accordance with
the rules of the profession.
The Decision Committee on Criminal
Offences is responsible for determining
whether there is a link between a criminal
offence and the activity of real estate broker
or agent.
Under the new Real Estate Brokerage
Act, the Decision Committee on Criminal
Offences will be renamed the Committee
on the Issuance and Maintenance
of Licenses and its mandate will be
broadened.
rlp_acaiq_sept09_en.pdf
28/9/09
Election of
Directors to the
ACAIQ Board
deferred
Source: ACAIQ
I
For more information, please see the brochure on the Decision Committee on Criminal Offences by going to article No. 2584
on the ACAIQ website (www.acaiq.com).
Under the new Act, the following committees
will also be created:
• The Syndic Decision Review Committee
will examine claims from individuals who
have requested an investigation by the
syndic where the syndic’s decision is not to
proceed with a complaint.
•
For more information, read article No. 2118
on the ACAIQ website (www.acaiq.com).
•
ELECTIONS
2010
The Indemnity Committee will replace the
Fonds d’indemnisation du courtage immobilier and become part of the OACIQ. Like the
Fonds, it will rule on the eligibility of claims
submitted and, where applicable, determine
the amount of compensation to be paid.
To sit on one of the ACAIQ’s statutory committees, candidates must:
• Have relevant experience in the practice of
real estate brokerage in Québec;
•
Demonstrate knowledge of the mission,
objectives and operation of the ACAIQ
and be able to present their vision as to its
direction;
•
Undergo the nomination process, which
includes various steps, including an inter-
view and a pre-nomination professional
inspection;
•
Be available.
The members of statutory committees
receive compensation in the form of attendance
tokens for their participation.
Please note that the purpose of this communication is to develop a bank of candidates
that could be appointed to one of these committees as needed.
For any question or if you are interested
in applying, please contact Mrs. Brigitte
Guilbault at 450 676-4800, ext. 404, or at
[email protected] u
n view of the coming into force of
the new Real Estate Brokerage Act
expected in the spring, the Board of
Directors of the ACAIQ has decided
to push back the election for the director
positions coming up for renewal in 2010.
Following the coming into force of
the new Real Estate Brokerage Act, the
Board of Directors will adopt a timetable
to ensure that the election procedure of
the Organisme d’autoréglementation du
courtage immobilier du Québec (OACIQ) is
quickly set in motion so that elections are
held promptly to fill those Director positions
whose terms have expired.
In the interim, the current Directors
will remain in place.
For more information, please see the
insert on the deferral of the Directors’
election in this issue.
10:55:50
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Your success is our success.
To join our network of exceptional people, visit
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Association des courtiers et agents immobiliers du Québec
January 2010 | INFO ACAIQ 7
Draft regulations on forms
The ACAIQ thanks you for sharing your comments
on forms and contracts
Source: ACAIQ
The work continues: the Forms Committee has met and
a consultation tour is planned for early 2011
I
n the last issue of Info ACAIQ, we
encouraged you to take advantage of
the extension of the collection period
for your comments and suggestions on
forms and contracts, and to continue sending
them in. In the end, a great number of you
shared your opinions during this period, which
extended from May to November 2009. Please
accept our sincere thanks for contributing to this
important process. Your participation helped
us identify your main expectations regarding
forms and contracts, and to continue our work
on the draft regulations, which is progressing
very well. Please note that the email address
[email protected] where you sent
your comments and suggestions is still active,
so although the collection period is over, don’t
hesitate to write to us again if something else
comes to mind.
Forms that garnered the most
comments
In the November issue of Info ACAIQ, we shared
the initial compilation of comments received to
that date.
The final results of the compilation are now
available and the breakdown is as follows: over
85% of comments received centered mainly
around 5% of the forms. While the Promise to
purchase collected 27% of your comments, the
Brokerage contract received 22%. Electronic
forms were also a popular subject and were
referred to in 16% of comments. Annex A and
Annex B were targeted by 9% of the comments
respectively. And finally, 17% of the comments
were directed at other forms not shown on the
diagram.
Brokerage contract
8½ x 14 format
Promise to purchase
More space (inclusions/exclusions, identification)
Annex A
Space for compensation sharing
Annex B
Space for information required by FINTRAC
Electronic forms
Others
Others
Nature of your comments
Some of the concerns expressed also centered
on some main topics. In total, 22% of you asked
us to increase the space allotted for inclusions
and exclusions and the identification of the
parties. Another 5% of the comments received
dealt with the space allotted for compensation
sharing details, and another 5% mentioned the
space allocated to the information required by
FINTRAC. Finally, 5% of comments were about
the 8 ½ x 14 format of forms.
What’s next
Thanks to your great cooperation, the ACAIQ
Board of Directors will be able to continue
developing the draft regulations with even more
concrete elements in hand. This means that the
first draft of the regulations, which will be submitted to you in November 2010, will already
reflect many of your expectations.
Thank you for helping us move forward! u
Take advantage of Act 73 and the RCIIQ
Be yourOnlyown boss for
In 2010,
mortgage
brokerage
will continue
to come
under the
Real Estate
Brokerage
Act
Source: ACAIQ
$35/month! M
With Act 73, you can realize your dream of freedom
and independence and be your own boss.*
It’s even easier and simpler now that you can benefit from the support and
the strength of an entire group for as little as $35/month with all the
advantages such as:
Distinctive signage
Web portal identifying all the listings of members (MLS or exclusive)
Improved personalized site, etc.
Visit www.soyezlibre.com
or contact Yvon Poirier at 450 676-0466 or 1-877-676-0466
(confidentiality assured).
* In compliance with rules in force.
8
January 2010 | INFO ACAIQ
ortgage brokerage will continue, for the year 2010, to
come under the Real Estate
Brokerage Act. The transfer
of mortgage brokerage from the ACAIQ to
the Autorité des marchés financiers, which
was scheduled for January 1, 2010, did not
take place. Consequently, any person or
company carrying out mortgage brokerage
activities in 2010 will still be required to hold
a real estate broker’s or agent’s certificate
issued by the Association des courtiers et
agents immobiliers du Québec.
The introduction of the new Real Estate
Brokerage Act, which hopefully will take
place in the first half of 2010, will seal the
fate of mortgage brokerage for good by
rescinding the provisions of the Act respecting the Agence nationale d’encadrement
du secteur financier (now called the Act on
the Autorité des marchés financiers), which
provide for the transfer of mortgage brokerage oversight to the Autorité des marchés
financiers. Thus mortgage brokerage will
remain entirely governed by the Real Estate
Brokerage Act. u
Association des courtiers et agents immobiliers du Québec
Deactivation of current Convention in 2011 and
training programs
information session in
deferred
spring 2010:
two events you won’t
want to miss!
Source: ACAIQ
T
he Association des courtiers et
agents immobiliers du Québec was
recently informed by the Ministère
de l’Éducation, du Loisir et du
Sport that deactivation of programs 902.56 Real
Estate Agent and 902.57 Real Estate Broker has
been deferred. This deactivation, which was
scheduled for January 1, 2010, has been postponed to August 31, 2010.
However, the ACAIQ is concerned about
individuals wanting to begin a program under
the current regime believing they will benefit
from the transitional rules applicable when the
new Real Estate Brokerage Act comes into force,
whereas this would not be the case.
For more information on transitional
measures, please see the article entitled Draft
regulations pre-published by the government:
analysis and highlights on page 2.
Date of coming into force of
the Act and date of program
deactivation
It is important to understand that
you may take the examination in
effect under the current Real Estate
Brokerage Act only if you register
for one of these programs and begin
the course before the new Act comes
into force. You must keep in mind,
therefore, that if you register after
the new Act comes into force, you will
have to take the new examination,
even if your registration date is prior
to August 31, 2010.
To find out exactly when the new Act
will come into force, we recommend that you
look out for the official publication of the draft
regulations in the Gazette officielle du Québec,
which will be announced in the InfoLetter.
As you know, the current Real Estate Brokerage Act calls for two categories of licenses
to practice (certificate), i.e. broker and agent,
which is why there are two separate college
programs. The regulations specify the duration
of the programs and the subjects that must be
covered. u
Source: ACAIQ
I
n spring 2010, the ACAIQ will present an
information session on the Association’s
transition to the new Act. After the Act
is implemented, the ACAIQ will hold the
12th edition of its convention. These events are
being organized especially for you!
12th ACAIQ Convention: you
answered our survey, and we
heard you!
Grateful thanks to the many of you who responded to the survey published in the November 24
and December 1, 2009 InfoLetters regarding the
next edition of the ACAIQ convention. We truly
appreciate your participation in these surveys,
as it helps us position ourselves to better meet
your needs.
Please be assured that the comments and
suggestions you expressed in great numbers in
this survey will be taken into consideration in
the planning of the convention. To echo some of
your comments, you should know that we are in
fact planning on holding the next convention in
2011, after the new Act has come into force, so
that we may give this momentous event all the
attention it requires.
Look out for these dates
We encourage you to pay special attention to
the ACAIQ’s communications in coming months,
as they will contain more details regarding
the Association’s 12th Convention. You will be
officially notified of the event in due time.
With the upcoming implementation of the
new Act, we are working very hard to make
the transition from the ACAIQ to the OACIQ as
smooth as possible. You should therefore expect
an invitation to attend an information session,
to be held in spring 2010, about the latest
developments in this area.
Be on the lookout for it! u
Winners of the Dale Parizeau Morris Mackenzie contest
Source: ACAIQ
Y
ou had until December to enter a contest organized by the financial services firm of Dale Parizeau Morris Mackenzie, with whom the ACAIQ maintains a business
partnership. The contest gave participants a chance to win a one-week trip for two to the Dominican Republic, or one of 25 pairs of Carrera sunglasses. The winners are:
WINNER of the one-week trip to the Dominican Republic: Mrs. France Boily, Groupe Sutton Accès Plus (Jonquière)
WINNERS of a pair of Carrera sunglasses: Mr. Éric Bélanger, Groupe Sutton Laurentides (St-Jérôme); Mr. François Brosseau, Cityspace services immobiliers corporatifs
(Montréal); Mr. René Lesieur, Groupe Le Sieur RL (St-Anne-des-Plaines); Mrs. Josée Groleau, Groupe Sutton Synergie inc. (Repentigny); Mr. Louis Martin, La Capitale Cité inc.
(Québec); Mr. Denis Vayer, Groupe Sutton-Action inc. (Brossard); Mrs. Julie Vanier, Verico Groupe conseil hypothèque GCH (Ville St-Laurent); Mr. Eugène Zinay, Les Immeubles
Eugene Zinay inc. (Westmount); Mr. Nicola Comito, Groupe Sutton Synergie de l’Est inc. (St-Léonard); Mr. Robert Boutin, Re/Max 1er Choix inc. (Ste-Foy); Mr. Stéphane Picard, La
Capitale Champlain inc. (Longueuil); Mrs. Catherine Allegoet, Maison3D.com inc. (Gatineau); Mr. Gaston Légaré, Groupe Sutton Laurentides (St-Jérôme); Mr. Vincenzo Faustini, Les
Immeubles Tempbridge inc. (Montréal); Mrs. Brigitte Henry, Re/Max D’Abord inc. (Sherbrooke); Mrs. Carole Drouin, Royal LePage Vallées de l’Outaouais (Gatineau); Mr. Gilles Marcil,
Courtier indépendant (Repentigny); Mrs. Michèle Fournier, Royal LePage Inter Québec (St-Jean-Chrysostome); Mrs. Sophie Provencher, Groupe Sutton Harmonie inc. (Boucherville);
Mr. Jacques Zagury, Cambridge Courtier immobilier agréé (Montréal); Mr. Pierre Philibert, Re/Max Signature P. P. (Boucherville); Mrs. Isabelle Canaccini, Groupe Sutton – Centre
Ouest inc. (Montréal); Mrs. Véronique Werner, Services Immobiliers Werner inc. (Montréal); Mr. René Brouillette, Groupe Sutton-Action inc. (Brossard); Mr. Alain Hanafi, Re/Max
Imagine inc. (Longueuil)
Sponsors: Association des courtiers et agents immobiliers du Québec
January 2010 | INFO ACAIQ 9
PROFESSIONAL INSPECTION CAPSULE
Adding homeowners’ phone numbers to the
National DNCL without their consent
is against the law
I
Source: ACAIQ
n September 2008 the Canadian Radiotelevision and Telecommunications
Commission (CRTC) introduced a
comprehensive framework governing
unsolicited telecommunications, and aimed to
make it as easy as possible for consumers to
register their phone numbers without having
to provide too much personal information
(e.g. email addresses). Among other rules,
the CRTC specified that only the owner of
a telecommunication number, or a person
authorized to act on the owner’s behalf, is
authorized to register or de-register a number
from the National Do Not Call List (DNCL).
It would appear that some agents have
seen this as an opportunity to thwart the
competition by registering the phone numbers
of homeowners whom they have solicited,
hoping to secure exclusivity when the time
comes to put these homeowners’ properties on
the market. These numbers are being registered
without the potential sellers’ knowledge, and
therefore consent.
The CRTC does not allow the registering
of a number without the consumer’s consent.
Any registration thus made is therefore invalid.
The Commission will investigate any complaint
of a number having been registered without
authorization.
Moreover, this practice constitutes
an illegal act. Among other things, agents
who resort to it are exposing themselves to
disciplinary action as determined by the Rules
of Professional Ethics under the Real Estate
Brokerage Act.
For more information, see article No. 9641
on the ACAIQ website (www.acaiq.com):
Telephone solicitation: New rules are changing
cold calling practices.
You may also visit the Canadian
Radio-television and Telecommunications
Commission’s website at: www.crtc.gc.ca u
ACAIQ
employees
aiding the
community
Stand out. Spend less.
Just
Source: ACAIQ
$79/month!
office expenses
100% Commission
Dynamic Web portal with personalized site
A
CAIQ employees get involved in
various causes to ease the plight of
their fellow Quebecers in need.
To this effect, the Association remitted
a cheque for $2,080 to Le Phare, Enfants et
Familles, an organization whose mission is
to provide support to parents who wish to
care themselves for a child who is heavily
handicapped or suffering from a degenerative
terminal disease, in order to give them a bit of a
break and a chance to recharge.
The money was collected through various
activities organized by ACAIQ employees
throughout 2009. u
Timely support
Strength of a group that values practitioners
Join the LSI team in Montréal
or… at the
brand
New office in Quebec City
Visit www.soyezlibre.com
member of
COURTIER IMMOBILIER AGRÉÉ
10
January 2010 | INFO ACAIQ
Contact Yvon Poirier at 450 676-0466
or Manouk Sayegh at 418 455-7737
Toll-free number 1-877-676-0466. (Confidentiality assured)
Appearing on the photo is ACAIQ President and CEO
Mr. Robert Nadeau, Mrs. Brigitte Savard, Agent, ACAIQ
Legal Affairs, and Mrs. Lyse Lussier, Director of Le
Phare, Enfants et Familles.
Association des courtiers et agents immobiliers du Québec
AGENDA
MUST-ATTEND EVENTS
February 23, 2010
Québec Regional Symposium of CAAMP
February
23
Sheraton Laval Hotel, Laval
www.caamp.org
February 24, 2010
Colloque 2010 • L’agent immobilier :
un rôle en transformation
February
24
Collège de l’immobilier du Québec
Campus du Collège, Île des Sœurs
www.collegeimmobilier.com
March 18, 2010
Annual convention of the Chambre
immobilière des Laurentides
March
18
le Chantecler Hotel, Sainte-Adèle
www.chambreimmobilieredeslaurentides.ca
March 19-28, 2010
National Home Show
March
19
Place Bonaventure, Montréal
www.salonnationalhabitation.com
ACAIQ offices will be closed
April
2
IN BRIEF
ACAIQ is for you too!
Continuing education
New education activities for winter 2010!
The ACAIQ Education Department has developed two new continuing education activities
that you are sure to find very useful. The list of activities now includes The real estate
agent’s duty to verify, inform and advise as well as The most common cases submitted to
the Assistance Service.
In addition, the Education Department has updated its activity entitled Info ACAIQ’s most
frequently-asked questions.
Please note that the schedule of ACAIQ continuing education activities that will be
offered in Brossard and Laval for the winter 2010 session has now been posted on the
Association’s website at www.acaiq.com.
Did you know?
The ACAIQ was there
The ACAIQ uses different channels to promote its activities. Here are some recent events
in which we were proud to be involved:
Salon chalets et maisons de campagne de Québec
and Salon de l’immobilier
The ACAIQ had a booth at Salon Chalets et Maisons de campagne de Québec and Salon
de l’immobilier, which took place at Centre des congrès de Québec from January 21 to 24,
2010. The Association promoted its public protection mission and the services it offers to
the population.
April 2, 2010
The ACAIQ will be there
Good Friday statutory holiday
The ACAIQ will also take part in a few events in the coming months.
Québec Regional Symposium of CAAMP
April 5, 2010
April
Easter Monday statutory holiday
5
On February 23, Mr. Robert Nadeau, President and Chief Executive Officer of the ACAIQ,
will give a conference on the new Real Estate Brokerage Act at the Québec Regional
Symposium of CAAMP. The Association will also have a booth promoting its mission and
the services it offers to real estate brokers and agents.
Annual convention of the Chambre immobilière des Laurentides
Reserve your advertising space now!
For more information on:
•
•
•
•
advertising policies
rates
reservation form
deadlines to reserve space and send materials
Contact Mrs. Stéphanie Fournier at 450 462-9800 or 1 800 440-7170, ext. 693, or at
[email protected], or visit our website (www.acaiq.com) and click on the Info ACAIQ
Newsletter tab in the left-hand column.
The Association will take part in the annual convention of the Chambre immobilière des
Laurentides at Le Chantecler Hotel in Sainte-Adèle on March 18.
National Home Show
The ACAIQ will also have a presence at the National Home Show, which will be held
from March 19 to 28, 2010 at Place Bonaventure in Montréal. The Association will have
a booth promoting its public protection and professional oversight mission where it will
answer questions concerning the practice of real estate brokerage.
Info ACAIQ Centre
The Info ACAIQ Centre is listening!
The Info ACAIQ Centre has once again had a great year in terms of number of calls
received. The 42,644 requests for information received by the Info ACAIQ Centre’s agents
prove that the service is useful, which is a source of great satisfaction for us.
Whether you need an answer to a question or you would like to receive some information, we are always happy to be of service. (See also the article entitled The Info ACAIQ
Centre at your service! on page 5).
Do not hesitate to contact us by calling 450 462-9800, or send us an email at
[email protected], making sure to include a number where an agent can contact you.
Thank you for putting your trust in the Info ACAIQ Centre, and please keep calling!
Assistance ACAIQ
Efficient case processing
At the ACAIQ Assistance Service, we promptly analyze each case submitted in order to
assess its degree of urgency.
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In issues requiring rapid intervention, such as collaboration between agents, a topic
on which the Service is often solicited, we try to intervene immediately to rectify the
situation.
Overall, the average processing time per case by ACAIQ Assistance is about 90 days.
Certification
Good news! The number of certificate renewals for the year 2010 is up by 1.7%.
A total of 17,261 forms were received and processed by the Association during the
renewal period, providing concrete evidence that the profession of real estate broker and
agent is alive and well. The ACAIQ thanks everyone for sending in their documents during
this period!
l be contacted
Association des courtiers et agents immobiliers du Québec
January 2010 | INFO ACAIQ 11
REFLECT
Results: nearly half the homes
Expertise: agents with many years of
Revenue: on average, RE/MAX agents earn
more than $125,000 per year
Work tools: only RE/MAX offers
sold in Quebec—are represented
by a RE/MAX agent*
Market share: RE/MAX agents represent
19% of all realtors in Quebec and account for
more than 40% of market share*
Worldwide network: 70 countries,
6,796 offices and nearly 100,000 agents
bringing together the right sellers and the
right buyers
accumulated experience, supported by a highperformance network of brokers.
its clients Tranquilli-T, an exclusive
transaction protection program
Training: agents get advanced training
via satellite through the RE/MAX college,
university and continuing education network
remax-quebec.com: an excellent
reference on the Internet for real estate
searches in Quebec
Visibility: a considerable corporate
advertising budget of more than $10 million
a year, cumulating both corporate investments
and through our brokers and agents, for
maximum visibility
Quality of service: according to Leger
Marketing and Commerce magazine, RE/MAX
ranks among the top 30 most admired
companies in Quebec
Generosity: more than $14 million
donated to Operation Enfant Soleil in
20 years, with $1.26 million in 2009
*Montréal : 39 % - residential sales statistics - MLS Greater Montreal - cumulated from January 1st to june 30th, 2009. Metropolitan Quebec : 49.5 % - sales statistics of inter-agencies - cumulated from january 1st to june 30th, 2009.
remax-quebec.com
RMX-09-141_ACAIQ_9,8x15,8_Janvier_EN.indd 1
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