RR - June 28 2013 - Royal Victoria Regional Health Centre

Royal Review
June 28, 2013
People
Meet the Doc
A new feature about
RVH’s physicians
Dr. Anwar Parbtani, Family &
Palliative Care Physician
For Dr. Parbtani, the idea of
service came long before he
became a physician. Coming
from a family of 10 children in
Africa, he didn’t have the financial resources to fly home
in the summer as he was
completing his undergraduate
degree in India. Instead, he
spent his summers building
dams in remote, rural communities. As part of a group led
by a charitable organization,
he would spend his evenings
having dinner with local families. He was fascinated by
how, despite the extreme
poverty they endured daily,
their hearts were so big and
they gave so generously.
“You felt like they were the
richest group of people. It was
an honour to know them and
work with them.”
Dr. Parbtani believes that “To
be in service is an opportunity
and is a gift from God.”
Social Committee members (from left) Jen Speers, CT Technologist, Gill Hall, CT Technologist, Lisa Girard, Interventional Radiology Technologist, and (not pictured) Anne Abbott, Ultrasound Sonographer and Jackie Starodub, Patient Services Clerk, turned Action
Planning into fun planning.
People
Satisfaction comes from action!
The third Employee and Physician Experience Survey is fast approaching—it
will be mailed to your home addresses
on September 3 and emailed to you as
well. This confidential survey is an incredibly valuable tool or ‘barometer’ to
gauge your level of satisfaction, engagement and trust in this organization.
As part of the follow-through from the
first and second surveys, many teams
developed “Action Plans”. These plans
included items that each team wanted
to change or implement to improve their
workspace, improve communication or
trust, enhance patient safety to name a
few.
To-date, 377 action plan items have
been submitted by 55 different departments. 160 Action Plans are 100 per
cent complete another 71 are 75 per
cent complete; 72 are 50 per cent complete and 40 are 25 per cent. This
leaves 33 that have not been started yet.
Get involved in the implementation of
your team’s Action Plan—there’s still
time to be part of positive change.
As part of their departmental Action Plan,
Imaging Services chose to work on Team
Building and promoting a positive work environment. Their solution was to form a
social committee to organize fun events
that would get the team out of the hospital
environment and, hopefully, create a
greater sense of camaraderie among department members.
“With a 30 per cent increase in staff over
the last year, we thought organizing a social committee to plan team events would
be a great idea,” says Heather Gillis, Director, Imaging Services. “These out-of-theoffice functions allow us to get to know
each other better and that in turn translates
into better work relationships.”
So far the department has enjoyed a
bowling night, potluck dinners, TGIF gettogethers and catered lunches.
This Action Plan success story goes to
show how department plans don’t need to
be complicated. Simple and cost-effective
ideas can have a huge impact.
Remember—the survey arrives September 3 and we want to hear from you.
RVH Royal Review
June 28, 2013
Service
Moving & improving MHAP Out of the Blue
News from the RVH Auxiliary
RVH’s Mental Health and Addictions Program (MHAP) is
focused on a clear goal - improve access to care for the
patient and client population it serves. And to do so, they
realigned resources to expand clinical programming, gain
efficiencies and improve patient and staff satisfaction.
“In keeping with the Recovery Model, the MHAP has
moved towards the establishment of a comprehensive continuum of care that will support the recent growth of its Inpatient Program,” says Cara Vaccarino, Interim Director
MHAP. “Our ‘moving and improving’ philosophy will guide
us in continuing to build and develop an excellent mental
health and addictions program that will improve access to
care for patients and present opportunities for staff. We
also will be embracing continuous learning with a longerterm goal of establishing an academic residency training
program for psychiatry.”
So what’s new in MHAP? Focus on the inpatient unit has
been placed on enhancing the clinical program, incorporating best practice group interventions as well as improving
medical care and standardizing discharge planning. Outpatient services have been consolidated to include the establishment of a Partial Hospitalization Program (PHP), structured outpatient care and a transitional case management
service. To achieve this program re-design, the former
Mental Health Support Service (MHSS), located offsite on
Wellington Street, was co-located to RVH in order to coordinate services more effectively. Under the common auspices of Outpatient Services, MHSS will no longer provide
long-term case management that essentially duplicates
services provided by the Canadian Mental Health Association (CMHA). Instead, the MHAP provides transitional care
to help patients navigate the system so they don’t “fall
through the cracks” when discharged from hospital.
The new PHP serves as a step-down from inpatient care
and as an alternative to hospital admission. Patients transition from PHP when necessary, to traditional outpatient
services where they may continue to see a psychiatrist or
clinician for a period of time.
Addiction Services previously involved a short-stay, withdrawal management program with limited opportunity for
patients to secure a foundation for recovery prior to discharge. To better meet the growing complexity of patient
needs, the service has increased its length-of-stay up to 21
days and focuses more consistently on concurrent disorders. Medical coverage will also be secured on a regular
and permanent basis to support treatment options, decrease risk for the hospital and improve patient and staff
satisfaction. Filling community gaps in service is essential
for this vulnerable population, many of whom wait months
for longer term treatment options across the province.
Lots of moving and improving in MHAP— focusing on
how they can, “Make each life better. Together.”
Page 2
At the RVH Auxiliary’s General Meeting on May 29, Barb
Hambley and Bruce Steinmiller, co-convenors of the Nevada
Lottery ticket program, presented a cheque for $20,000 to
Hilary Rodrigues, Vice President Finance & CFO— the profit
from the program for 2012.
The Hospital Equipment Lottery Project for People
(H.E.L.P.P.) is a lottery program set up for hospitals in 1989.
The money was used by the Outpatient Cardiac Diagnostics Echo Lab to purchase an Echo Bed. Tracy Houghton,
manager Cardiac Care Unit (CCU), and Connie Prior, Cardio
Respiratory nurse, showed the Auxiliary members the bed
and thanked them for the donation. The Echo Bed is designed for optimal imaging while providing patient and sonographer comfort and safety. This table has improved on-axis
imaging, faster through-put and helps to protect the sonographers from injuries with improved procedure ergonomics.
Alissa Hanslip wins $100 in gas
Alissa Hanslip, Administrative Assistant
Simcoe Muskoka
Regional Cancer Program, is the happy
winner of the third
$100 gas gift voucher
from Mayes Martin
Limited in the Café
Royale Get Gas contest.
Café Royale staff Kathie Ryan (left) and Sandra Whale
presented Hanslip with her gas voucher. Every time you
make a purchase of $5 or more at Café Royale, your name is
entered in the draw.
A winner will be selected each month.
Inspiring care...
RVH Royal Review
June 28, 2013
From our Patients
Recently we had an unfortunate
event happen. This situation
caused my husband to be admitted to hospital. There was
one major person who helped us when we
had to admit him. It was not a nurse, it was
not a doctor, it was not a volunteer. It was a
security guard, Sidney Over. Sid has this
calming nature about him that totally put my
husband at ease and he followed Sid into
the hospital room trusting him completely. This man saved us by going above
and beyond to help us. If I had not gotten
my husband help that day, I don't know
where we would be right now.
Now, two weeks later I am visiting with
my husband and Sid walks by. I wave to
him; he comes right into the room to say
hello, remembered who we were and shook
my husband’s hand and said, 'I'm happy to
see you doing so much better Sean!' He
remembered my husband’s name. He took
the time to come in and say hello and to
shake our hands. This security guard is my
hero. He will always be remembered in my
thoughts. Your security team plays a much
bigger part at your hospital than you
know. Thank you to the person with the
foresight to hire this man. Thank you Sid!
- Kym
National award for Inspiring care
RVH was recently recognized by the national
Healthcare Public Relations Association (HCPRA).
Last year’s Inspiring Care
brand launch, led by Corporate Communications,
was awarded third-place
honours in the Strategic
Communications category
of the Canada-wide competition. The dynamic rebranding/ visual identity
rollout included many innovative elements, including an “unveiling” RVH’s Corporate Communications Team, from left,
celebration, spirit wear Donna Danyluk, Kaylee MacMillan, Denise Philpott,
Kimberly Wright, Jane Cocking and Suzanne Legue.
fashion show, flash
mob, videos, as well
as the introduction of RVH’s well-received “Inspiring Stories” posters and
book.
At the recent annual conference, Chief Communications Officer Suzanne
Legue and Jane Cocking, Manager, Corporate Communications, spoke
about the success of the Inspiring Stories campaign, as part of their presentation on “Inspiring Internal Engagement”. Suzanne was also elected to the
HCPRA Executive as Vice President, Professional Development.
If you haven’t had an opportunity to read some of these inspiring stories
that demonstrate how members of TEAM RVH “Make each life better.
Together.”, visit the RVH intranet—http://rvh-intraweb/home/inspiring-care
RVH’s Allied Health wins Award of Excellence
Angie Clark, PT (left),
accepted the Award of
Excellence for Education and Preceptorship
on behalf of RVH’s
Allied Health team
from Stacey McPhail
Program Director,
Humber College Occupational Therapy Assistant/Physiotherapy
Assistant program.
RVH’s Physiotherapists, Occupational
Therapists and Rehabilitation Assistants
were honoured for
their contribution to the
program. RVH Interprofessional
Services was recognized for providing excellent clinical support, mentorship, and tutelage to Humber
students through clinical placements.
Inspiring care...
“Selecting a winner to
receive this year’s
award was a simple,
unanimous easy process—it was clear this
should go to RVH,”
says McPhail.
The group was
recognized for their
ability to support students’ clinical and educational needs, in their
capacity to bring out
the best of each student, and to prepare
students for challenges in their coming
academic units, as
well as their clinical careers.
“The students blossomed
after an RVH placement, and
were readily taking on leadership
roles and acting as mentors to
their peers,” says McPhail.
Jamie Campbell has been a
member of the RVH Foundation
team since 2011 and recently
accepted the role of Stewardship
Coordinator.
Jamie
will be
working in the RVH
Foundation satellite
office which is located in the main
entrance.
Amber McGarvey was the successful
candidate for the role of Development
Assistant, Foundation.
Amber will be an asset to the team and
she will also be working in the RVH
Foundation
satellite office.
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RVH Royal Review
June 28, 2013
RVH Foundation News
Olympian Simon
Whitfield visits
RVH
Dr. Peter Dauphinee
was one of the
Team RVH athletes
who got the opportunity to meet with
Olympic medalist
Simon Whitfield on
June 14. In Barrie to
support the Centurion races and the
eGames, Whitfield
posed for photos,
shared his gold and silver Olympic medals with the crowd and toured
RVH. “Thank you!! What a great photo. I'm going to print it and hang it
on
the wall of my office. I'm a big fan of his, so I appreciate the opporRVH Crystal Classic gets a celebrity visitor
tunity
to meet him. Thanks again!” —Peter Dauphinee
Crystal Classic got a special visit from Steve Stamkos
of the Tampa Bay Lightning. He arrived in the rain to
pose for photos and sign autographs. He is pictured in RVH Run for
the middle of the winning foursome: Brian Roy, Jimmy Health –
Barrie Half
Furlano, Dr. Stu Murdoch and Tyler Murray.
Marathon
On Father’s
Day, 25
Team RVH
runners took
part in the
very wet 5k,
10k or half
marathon
races of MP
Patrick
Brown’s annual Barrie Half Marathon. All proceeds from the event
will go to support RVH’s Cardiac Care Unit and other local charities.
This team sure has heart!
RVH Ride for Health—Centurion Horseshoe Valley
Over June 15 and 16, 20 hearty members of Team
RVH braved the pouring rain to compete in the 50 and
100k Centurion Cycling races at Horseshoe Valley.
Team RVH raised over $10,000. Special thanks to Dr.
Mitch Whyne for his leadership and support of this
event. Next Centurion event takes place in Blue
Mountain September 13-15, 2013. Are you going to
be part of TEAM RVH? http://centurioncycling.com/
Coming Soon! Just Add Water Festival ~ July 11-14 Port Severn Park. Featuring Julian Austin, Prism, Honeymoon Suite. This
festival is another great event supporting the R4R Radio for Radiation pledge of $500,000. The organizers have put together a
four-day event that truly has something for everyone. Midway –
Face Painting – Food – Beer Tent – Crafts – ATV Trail Ride –
Motorcycle Rally with Geo-caching and more.
RVH special ticket deal—just $20 each including GST. These
tickets are only available until Tuesday July 2nd.
Contact Sarah Ingram in the Foundation ext. 41510
Wasaga Beach Rotary Club Corvette Auction
Do you want to win a brand new Corvette? ~ The Wasaga Beach Rotary Club will be at RVH July 16, 9am-5pm,
selling tickets to win a 2013 Chevrolet Corvette Grand Sport Coupe, valued at $81,288.87. There are only 1500 tickets available at $100 each and all proceeds from this lottery go directly to local charities. Stop by and say hello to the
great volunteers from the Wasaga Beach Rotary Club and don’t forget to get your tickets! To order your tickets online,
visit, http://www.corvettelottery.com
Page 4
Inspiring care...