07/15/14 Packet for Regular Finance and Administration Committee

AGENDA
REGULAR MEETING OF THE
FINANCE AND ADMINISTRATION COMMITTEE
JULY 15, 2014
3:30 PM
Call To Order
Public Comments
DISCUSSION ITEMS:
1.
Claims Report
2.
Recruitment & Personnel Update
3.
Safety Report
4.
Financial Operating Statistics
5.
Amendment to Brine Line Fees and Amendments to Administrative Code
Sections 2414 and 2612
6.
Administrative Services Department Monthly Performance Measures
Update
7.
Consider Items for Board Review
8.
Discuss Future Agenda Items
9.
Other
10.
Adjourn
31315 Chaney Street
Lake Elsinore, CA 92530
Posted
7/11/14 9:47 AM
EVMWD JPIA Claim Status
May - June 2014
JPIA Claims - 0
Claimant
Background
Current Status
District Vehicle Accidents - 0
Small Claims – 1
6/9/14
Vivian Flores submitted a claim in the amount of $5,825.52 due to rough road conditions that damaged her tire rim. The work was
being performed by Downing Construction Inc. on behalf of EVMWD; thereby the claim will be denied and deferred to the
contractor.
Recruitment Report
6 Vacancies (1 Filled)
4 Temporary Employees
Month Ending June 30, 2014
Position title
Posting Info
Open Position(s)-Currently Accepting Applications
Advertising
Applications Received
WW Treatment Operator I
1406-2
closes 7/9/2014
Internal, Website, governmentjobs.com, flyers
bcwaterjobs.com, cwea.com
298
WW Treatment Operator III
TBD
Pending BOD Appeal Process
0
closes 7/7/2014
Internal, Website, governmentjobs.com, flyers
bcwaterjobs.com
28
Water Efficiency/Education Specialist
1404-1
Interview Date
Interview Team
Position(s) Closed-Screening Applications or Test/Interviews Scheduled
Water Protection Technician
1405-5
Test/Interviews Scheduled
5 Applicants Selected
99
Monday, July 14, 2014
M. Ali, R. Curtright, J. Dancho
Regulatory Compliance Specialist
1404-2
July Start Date
58
Tuesday, June 03, 2014
D. McBride, J. Warner, J. Dancho
1405-6
Luis Torner, start date 6/21/2014
Position(s) Filled
WW Treatment Operator II
Temporary Positions
Customer Service Representative
Water Production Operator I
Field Maintenance Worker I
Office Services Assistant
C:\Program Files\Neevia.Com\Document Converter\temp\1180335.xlsx
Human Resources Department
Intern Update
June 30, 2014
Number of Budgeted Intern Positions:
Filled Intern Positions (4):
Finance Intern
Engineering Intern
Engineering Intern
Public Affairs Intern
5
Louis Rivera, start date 2/24/14
Paul Barrack, start date 2/25/14
Kevin Castillo, start date 3/24/14
Mary Ashley Cherney, start date 5/13/14
Intern Positions to be Recruited (1):
Wastewater Intern
Current Intern Information:
Total Hours Worked: (no one intern can work more than 999 hours per fiscal year and
total hours for all interns is to be less than 3500 hours)
Engineering Intern- 626.50.50
Public Affairs Intern-86.00
Wastewater Intern-0.00
Finance Intern-922.50
Total: 1635.00
Water Employee Services Authority
Monthly Safety Program Report
For Period Ending June 30, 2014
Safety Section
90
86
No injuries to report this month. Our
days without an injury are now at 157.
80
70
Future Training Dates
60
AC Pipe TBD
50
Inspection of Lifting Devices TBD
40
30
24
Completed Training
20
20
Confined Space Rescue Jun 17 & 18
9
10
8
6
3
Target Solutions Online
1
4
3
0
0
Injuries
HazMat Spill Prevention & Control was
assigned to field staff and was to be
completed no later than July 3, 2014.
2010-11
Days Lost
2011-12
Safety Committee The safety committee met on Thursday, June 19, 2014.
WESA Safety Program
SAFETY…it’s our job
2012-13
Veh. Collision
2013-14
2
Elsinore Water Division
As of May 2014
WAT E R P R O D U C T I O N ( A F )
20,000
18,011
16,673 16,212
16,000
12,000
8,000
4,000
3,120 2,704
3,809
2,761
1,543
2,110
1,010
26
762
366
-
268
Wells
Back Basin WTP
FY 2013
YTD Actuals
Canyon Lake WTP
FY 2014
YTD Actuals
Coldwater Basin
Imported Water
FY 2014
YTD Budget
CO S T/A F
$1,200
$1,000
$911
$973
$1,022
$796
$800
$600
$400
$294
$252 $275
$341
$388
$462
$367
$238
$124
$200
$-
$-
$Wells
Back Basin WTP
FY 2013
YTD Actuals
Canyon Lake WTP
FY 2014
YTD Actuals
Coldwater Basin
Imported Water
FY 2014
YTD Budget
Highlights:
 YTD water services = 42,685
o Domestic water services = 39,699
 Imported water totals below prior year’s totals
o 72% of the Elsinore Division water production
o YTD imports are at 95% of budgeted imported water
 Overall, local source water production is at 79% of budget (target = 89%)
Elsinore Water Division
Water Usage for July - May
DOMESTIC WATER USAGE
BLOCKS 3 - 5 AS A PERCENTAGE OF TOTAL
10%
9%
8%
7%
6%
5%
4%
3%
2%
1%
0%
Inefficient
Excessive
FY2013
FY2014
Inefficient
8.9%
7.7%
FY2013
FY2014
Wasteful
Excessive
2.0%
1.5%
Wasteful
1.2%
0.9%
LANDSCAPE IRRIGATION WATER USAGE
BLOCKS 2 - 4 AS A PERCENTAGE OF TOTAL
30%
25%
20%
15%
10%
5%
0%
Inefficient
Excessive
FY2013
FY2013
FY2014
Inefficient
24.7%
22.1%
Wasteful
FY2014
Excessive
5.6%
4.2%
Wasteful
2.6%
2.6%
Temescal Water Division
As of May 2014
POTABLE
COST/AF
WATER PRODUCTION (AF)
$300
700
600
$250
500
$200
400
$150
300
$100
200
$50
100
0
$0
Wells
Wells
FY 2013
YTD Actuals
FY 2014
YTD Actuals
FY 2014
YTD Budget
FY 2013
YTD Actuals
FY 2014
YTD Actuals
FY 2014 Budget
Highlights:
- Water productions totals are currently at 123% of budget water production (target = 90%)
- Cost/AF is below prior year's costs due to use of Well 71, which has increased water production
- Increased electricity expenses due to the addition of the Coldwater booster station and use of Well 71
NON-POTABLE
WATER USAGE (AF)
1,500
COST/AF
$160
1,300
$120
1,100
$80
900
$40
700
500
$0
Wells
FY 2013
YTD Actuals
FY 2014
YTD Actuals
Wells
FY 2014
YTD Budget
FY 2013
YTD Actuals
FY 2014
YTD Actuals
FY 2014 Budget
Highlights:
- Water usage is slightly higher than prior fiscal year
- Water usage totals are at 87% of budgeted amounts (target = 91%)
- Cost/AF is higher than last years' totals and budgeted costs
- Increased cost/AF can be mostly attributed to increased electricity expenses due to start up of Well 56
ELSINORE VALLEY MUNICIPAL WATER DISTRICT
FINANCIAL AND OPERATING STATISTICS
AS OF MAY 2014
FY 12/13
FY 13/14
Budget
% of
Budget
Target %
Regional Wastewater Flows (MG)
Regional Flows
RRC Bypass Flows
Influent
Effluent
Net Flows from Customers
1,757
1,820
29
66
1,853
25
36
1,881
Wastewater Flows (1)
Railroad Canyon
235
252
259
97
92
Regional
1,757
1,820
1,947
93
92
Southern
285
270
314
86
92
Horsethief
124
120
136
88
92
2,401
2,462
2,656
93
92
2,892,350
2,807,020
324,839
$6,024,209
$ 2,307,800
1,915,591
228,600
$4,451,991
125
147
142
135
92
92
92
92
Total
Capacity Fees
Water
Sewer
Recycled
Total
$
3,962,960
4,366,237
302,867
$8,632,064
FY 12/13
$
FY 13/14
Change
Customer Statistics
Water (Meters)
42,082
42,685
1%
Sewer (Services)
32,432
33,035
2%
Meters Sold Detail
Location
Pardee Homes
294
118
Richmond American Homes
137
12
Summerly
Lennar Homes
56
38
Wildomar
Ryland Homes
39
80
Alberhill Ranch
Hovnanian
46
54
Gateway Dr.
McMillan Summerly
9
39
Summerly
Meritage Homes
1
30
Summerly
D.R. Horton
4
-
Ramsgate
Beazer Homes
45
-
Summerly
JCA Home
10
-
KB Homes
All Others
-
6
18
659
34
409
Canyon Hills
(1)Railroad Canyon flows include CL Effluent Bypass; Regional flows include CL Influent Bypass
Wastewater Division
As of May 2014
C O ST/ M G
$8,000
$7,000
$6,000
$5,000
$4,000
$3,000
$2,000
$1,000
$0
Railroad Canyon
Regional
FY2013 Actuals
Horsethief
FY2014 Actuals
Reclaimed
FY2014 Budget
C O ST P E R E D U / M O N T H
$40
$35
$30
$25
$20
$15
$10
$5
$0
Railroad Canyon
Regional
FY2013 Actuals
FY2014 Actuals
Horsethief
FY2014 Budget
Highlights:
- Horsethief Cost/MG increased from prior year due to increased labor costs
- Increase in maintenance labor due to upgrading the bleach dosing and control systems
- Also includes Engineering hours to perform diagnosis of operational issues
- Increased wastewater flows (3% increase)
- Sewer services = 33,035. Year to year increase of 603
ELSINORE - GALLONS PER CAPITA PER DAY (GPCD)
ROLLING 12 MONTHS - (3.3 Person/Customer)
250
110
100
225
80
200
70
175
60
Average High Temperature (°F)
Gallons Per Customer Per Day
90
50
150
40
125
30
JUL
AUG
SEP
Avg High Temp*
Elsinore
FY 09-10
FY 10-11
FY 11-12
FY 12-13
FY 13-14
Avg High Temp*
Prior Yr High Temp*
JUL
206
187
184
174
178
99
98
Eastern MWD
Western MWD
155
260
OCT
NOV
2020 Compliance Target
AUG
205
190
182
173
177
99
103
SEP
207
194
177
172
179
95
100
*Baseline of 240 GPCPD was determined based on a 10 yr average from 1999-2008
*Source: Weather Currents - Lake Elsinore (http://weathercurrents.com/lakeelsinore/)
OCT
204
197
168
177
178
83
86
DEC
JAN
FY 09-10
NOV
199
193
171
179
176
74
77
FEB
FY 10-11
DEC
202
190
172
177
177
71
64
MAR
FY 11-12
JAN
201
190
173
174
182
78
67
FEB
200
193
172
173
182
74
68
APR
MAY
FY 12-13
MAR
197
193
173
170
185
77
78
JUN
FY 13-14
APR
194
191
173
177
181
81
81
MAY
189
193
173
179
179
88
87
JUN
187
194
172
177
VACANCY REPORT
2.6%
VACANCIES (%)
2.4%
2.2%
2.0%
JUL
AUG
SEP
OCT
NOV
FY 2011-12
Vacancy %
FY 2011-12
FY 2012-13
FY 2013-14
JUL
2.4%
2.4%
2.4%
AUG
2.4%
2.5%
2.5%
SEP
2.4%
2.4%
2.3%
OCT
2.4%
2.4%
2.2%
DEC
JAN
FY 2012-13
NOV
2.3%
2.3%
2.2%
*Totals shown are the percentage of accounts that did not have a customer assigned to it for the three months prior
FEB
MAR
APR
MAY
JUN
APR
2.4%
2.4%
2.3%
MAY
2.4%
2.4%
2.2%
FY 2013-14
DEC
2.3%
2.4%
2.2%
JAN
2.3%
2.4%
2.2%
FEB
2.3%
2.3%
2.2%
MAR
2.3%
2.5%
2.2%
JUN
2.4%
2.3%
UNACCOUNTED WATER ROLLING 12 MONTHS
10.0%
8.0%
Unaccounted Water (%)
6.0%
4.0%
2.0%
0.0%
-2.0%
JUL
AUG
SEP
OCT
NOV
FY 2011-12
Unaccounted Water (%)
FY 2011-12
FY 2012-13
FY 2013-14
JUL
2.8%
1.8%
1.4%
AUG
3.5%
1.0%
2.2%
SEP
3.7%
0.7%
3.3%
DEC
JAN
FEB
FY 2012-13
OCT
1.9%
1.8%
2.1%
*The unaccounted water calculation is an estimation of the District's water loss
NOV
2.6%
3.3%
1.6%
MAR
APR
MAY
JUN
FY 2013-14
DEC
4.0%
1.8%
1.9%
JAN
4.3%
-0.3%
3.6%
FEB
2.4%
1.5%
2.0%
MAR
3.4%
-0.3%
3.2%
APR
3.0%
1.8%
1.7%
MAY
2.0%
2.2%
1.7%
JUN
2.2%
1.9%
FINANCE AND ADMINISTRATION
COMMITTEE
DISCUSSION OUTLINE
Date:
July 15, 2014
Originator:
Natalee Dee - Finance
Subject:
AMENDMENT TO BRINE LINE FEES AND AMENDMENTS TO
ADMINISTRATIVE CODE SECTIONS 2414 AND 2612
BACKGROUND AND RECOMMENDATION
The Inland Empire Brine Line conveys non-reclaimable wastewater from the Upper
Santa Ana River Watershed to a treatment plant in Fountain Valley that is owned and
operated by the Orange County Sanitation District. In 1999, Elsinore Valley Municipal
Water District (District) acquired 0.8 MGD of conveyance capacity within the Brine Line
via Western Municipal Water District (WMWD), who is a member agency of Santa Ana
Watershed Project Authority (SAWPA). The total capacity of the Brine Line is 30 MGD,
which WMWD owns 3.548 MGD of pipeline capacity and 2.030 MGD of treatment
capacity.
On February 10, 2005, the District adopted a Brine Line Fee Schedule that consisted of
a pass-through of WMWD’s Brine Line Fees, plus the District’s administrative fees and
carrying cost of the 0.8 MGD of pipeline capacity.
On June 18, 2014, WMWD adopted new rates to cover charges from the Orange County
Sanitation District/SAWPA for Brine Line discharges for the fiscal year beginning July 1,
2014. As a result, the District is proposing to amend its own fees to mirror these
changes for the disposal of non-reclaimable wastewater and temporary disposal of
domestic wastewater, as well as surcharges for TSS and BOD in the Brine Line (see
Attachment A). These changes are outlined as follows:
1.)
2.)
The variable monthly rate will increase from $1,062 to $1,093 per MG
discharged. EVMWD charges 3% / MG over WMWD’s rate to cover for
administrative fees.
The fixed monthly rate for treatment and disposal capacity per MGD will
increase from $10,875 to $11,369; for pipeline capacity from $5,870 to
$6,114.
3.)
Quality Surcharges for TSS will increase from $395 to $411 per 1,000 lbs.;
and BOD from $266 to $295 per 1,000 lbs.
In addition, an Emergency Rate shall be charged from standby discharges/emergency
overflow connections. The Emergency Rate shall be comprised of 110% of the flow,
BOD, TSS, and Excess Quality/Quantity Surcharges.
The District must file for permit from WMWD prior to commencement of direct discharge
of wastewater into the Brine Line. The permit must be renewed every two years.
WMWD’s annual direct connection discharge permit fees have increased due to
WMWD’s increased costs related to permitting, pre-treatment inspection and regulatory
compliance as follows:
1.) Significant Industrial User – increase from $7,920 to $8,160
2.) Industrial User – increase from $6,260 to $6,450
3.) Non-significant Industrial User – increase from $2,440 to $2,510
WMWD’s truck hauled discharges of wastewater for Brine as well as Non-Brine Tiers 1
and 2 have increased as follows;
•
•
•
Brine – BOD and TSS less than 100 milligrams per liter (mg/l) – increase
from $0.033 per gallon to $0.034
Non-Brine Tier 1 – 100 to 999 mg/l – increase from $0.038 per gallon to
$0.039
Non-Brine Tier 2 – 1,000 to 2,499 mg/l – increase from $0.060 per gallon to
$0.062
As for Non-Brine Tier 3, the rates per pound, BOD and TSS have also increased as
follows:
•
Non-Brine Tier 3 – 2,500 mg/l and higher – increase from $0.033 per gallon
to $0.034 plus a surcharge of $0.687 per pound BOD (an increase of
$0.029 per pound BOD from the previous rate of $0.658) and $0.652 per
pound of TSS (an increase of $0.016 per pound TSS from the previous rate
of $0.636)
An additional $0.02 is added to the above rates (for Brine and Non-Brine Tier 1 – 3) if the
user discharges outside the Santa Ana River Watershed to a SAWPA-authorized truck
dump station.
All of WMWD’s Indirect User Permit Fees for picking up additional sampling fees have
increased from last year due to WMWD’s increased costs related to permitting, pretreatment inspection and regulatory compliance:
•
•
•
Significant Industrial User – from $5,200 to $5,360
Industrial User – from $3,820 to $3,930
Non-significant Industrial User – from $2,440 to $2,510
Of these fees, EVMWD currently pays for the fixed monthly rate for pipeline capacity.
The annual expense for this component is projected at $58,692 ($4,891 monthly @ 0.8
MGD). These changes will be reflected in Section 2414 and 2612 of the Administrative
Code, effective August 1, 2014.
ENVIRONMENTAL WORK STATUS
Not applicable
FISCAL IMPACT
•
Within Budget - Not applicable
Attachments:
Attachment A - Rate Comparison
Administrative Code, Section 2414 and 2614
WMWD's Resolution 2873
Attachment A
Rate Comparison
SAWPA
Variable Monthly Rate Per MGD
Fixed Monthly Rate Per MGD
Treatment and Disposal Capacity
Pipeline Capacity
Quality Surcharge
TSS Per 1,000 lb
BOD per 1,000 lb
Excess Quality Surcharge
BOD Per lb
TSS Per lb
Emergency Rates
(For Standby Discharges/Emergency Overflow Connections)
Excess Quantity Surcharge Per GPD
(For any flow exceeding the purchased amount in any day during
any month)
WMWD
EVMWD
777
1,061
10,369
5,114
11,369
6,114
11,369
6,114
411
295
411
295
411
295
0.3923
0.2405
0.3923
0.2405
0.3923
0.2405
110%
0.0020
**
110%
1,093 *
**
110%
0.1809
0.1809
Annual Permit Fee
Direct Connect Customers
Significant User
Industrial User
Non-Significant Industrial User
(A)
(A)
(A)
8,160
6,450
2,510
8,160
6,450
2,510
Truck Dump Customers
Significant User
Industrial User
Non-Significant Industrial User
Liquid Waste Hauler
(A)
(A)
(A)
(A)
5,360
3,930
2,510
2,510
5,360
3,930
2,510
2,510
Truck Delivered Non-Reclaimable Wastewater Discharges Per Gallon
Brine - BOD and TSS less than 100 milligrams per liter (mg/l)
Non-Brine Tier 1 - 100 to 999 mg/l
Non-Brine Tier 2 - 1,000 to 2,499 mg/l
Non-Brine Tier 3 - 2,500 mg/l and higher
Plus BOD Per LB
Plus TSS Per LB
0.0100
0.0150
0.0320
0.0026
0.6870
0.6520
0.034
0.039
0.062
0.034
0.687
0.652
0.034
0.039
0.062
0.034
0.687
0.652
*
Includes 3% per MG of District administrative fee for discharges into Western's California Rehabilitation Center
(CRC), U.S. Navy, Cal Fire, and others to the Brine Line.
**
Of the Flow, BOD, TSS, and Excess Quality/Quantity Surcharges.
(A) The annual permit fee for each directly connected discharger shall not be less than $550; additional permit fees
may be charged for speculative or special permit work to cover actual costs and administration as determined by
the SAWPA General Manager. The fee for a Liquid Water Hauler permit shall be not than $225.
**
EVMWD Administrative Code
SECTION 2400.
§2414.
Section 2400
SEWER RATES & CHARGES
Brine Line Connection and User Fees.
(MO #4526, MO #4861)
The Inland Empire Brine Line conveys non-reclaimable wastewater from the Upper Santa
Ana River Watershed to a treatment plant in Fountain Valley that is owned and operated by
the Orange County Sanitation District. In 1999, the District acquired 0.8 MGD of pipeline
capacity in the Brine Line from Western Municipal Water District (WMWD), who purchased
2.0 MGD from Santa Ana Watershed Project Authority (SAWPA).
The table below reflects a pass-through of WMWD Brine Line fees, and includes the
District’s administrative fees and carrying cost of the currently owned pipeline capacity.
Sewer Fees– Brine Line
Brine Line–Industrial User–Direct Connection
EVMWD’s Rates for Treatment, Disposal, Pipeline, and Replacement Costs
$1,062 $1,093 per MG (Includes 3%/MG District
Variable Monthly Rate
Administration Fee)
$10,875 $11,369 per MGD of treatment and disposal
capacity
Fixed Monthly Rate
$5,870 $6,114 per MGD of pipeline capacity
Quality Surcharge
Pass thru Brine Line Rates (for any volumetric flows):
TSS
$395 $411/1,000 lbs.
BOD
$266 $295/1,000 lbs.
Excess Quality Surcharge
TSS
$0.2405/lb.
BOD
0.3923/lb.
Emergency Rates
For standby discharges/emergency overflow
110% of the Flow, BOD, TSS, and
connections
Excess Quality/Quantity Surcharges
If any day limits are exceeded, the following additional charges apply:
TSS over 4,000 lbs. (in any one day)
$292.02/1,000 lbs.
BOD between 10,000–12,000 lbs. (in any one day)
$188.90/1,000 lbs.
BOD over 12,000 lbs. (in any one day)
$251.86/1,000 lbs.
Quantity Surcharge
For any flow exceeding the purchased amount in any day during any month shall pay a quantity related
surcharge of $0.1756 $0.1809/gpd
Additional Charges
Any capacity-related fixed costs that a user may be required to pay under their agreement with Western.
Deposit
Upon execution of any agreement with EVMWD for any industrial discharge right into the Brine Line, the
user shall deposit with an amount sufficient to cover operation, maintenance, and replacement costs for 90
days.
Brine Line–Industrial User–Indirect Connection (Truck Hauled)
SAWPA Permit Fee
Annual Permit Fee
$5,200 $5,360/yr. for Significant User
$3,820 $3,930/yr. for Industrial User
$2,440 $2,510/yr. for Non-significant Industrial User
EVMWD’s Initial Deposit
Last Revision: 03/13/14
1
Section 2400
EVMWD Administrative Code
Post a deposit equal to 90 days anticipated billing based on discharge information provided in the
questionnaire.
Use Fee
Brine – BOD and TSS less than 100 mg/L
$0.033 $0.034 per gallon
Non-Brine Tier 1 – 100 to 999 mg/L
$0.038 $0.039 per gallon
Non-Brine Tier 2 – 1,000 to 2,499 mg/L
$ 0.060 $0.062 per gallon
Non-Brine Tier 3 – 2,500 mg/L and higher
$0.033 $0.034 per gallon
plus a surcharge of $0.658 $0.687/lb. BOD and $0.636
$0.652/lb. TSS
An additional $0.02 per gallon is added to the above rates if truck-delivered non-reclaimable wastewater
discharges from outside the Santa Ana River Watershed to a SAWPA authorized truck dump station.
Deposit
Upon execution of any agreement with EVMWD for any industrial discharge right into the Brine Line, the user
shall deposit with an amount sufficient to cover operation, maintenance, and replacement costs for 90 days.
2
Last Revision: 03/13/14
EVMWD Administrative Code
SECTION 2600.
§2612.
Section 2600
MISCELLANEOUS FEES AND CHARGES
Brine Line Connection and User Fees. (MO #4277, #4526, #4643 4861)
See Section 2414 also.
(Effective 10/1/13)
TREATMENT, DISPOSAL AND REPLACEMENT COSTS:
VARIABLE MONTHLY RATE (per mg discharged).
$1,062 $1,093*
FIXED MONTHLY RATE FOR TREATMENT CAPACITY (per mgd)
$10,875 $11,369
FIXED MONTHLY RATE FOR PIPELINE CAPACITY (per mgd)
$5,870 $6,114
QUALITY SURCHARGES:
PASS THRU BRINE LINE RATES (for any volumetric flows):
TSS (per 1,000 lbs. of dry weight)
$395 $411
BOD (per 1,000 lbs. of dry weight)
$266 $295
EXCESS QUALITY SURCHARGES:
For any strength of the average of the sampling and metering for the month that exceeds the
owned/leased treatment and disposal capacity rights
$0.2405/lb TSS
$0.3923/lb BOD
EMERGENCY RATES:
110% of the Flow,
BOD, TSS, and Excess
Quality/Quantity
Surcharges
For standby discharges/emergency overflow connections
EXCESS QUANTITY SURCHARGE:
For any flow exceeding the purchased amount in any day during any
month (per gpd).
$0.1756 $0.1809
Footnote
* = EVMWD charges 3%/MG over WMWD’s rate to cover for administrative fees.
Brine Line–Industrial User–Indirect Connection (Truck Hauled)
SAWPA Permit Fee
Annual Permit Fee
$5,200 $5,360/yr. for Significant User
$3,820 $3,930/yr. for Industrial User
$2,440 $2,510/yr. for Non-significant Industrial User
EVMWD’s Initial Deposit
Post a deposit equal to 90 days anticipated billing based on discharge information provided in the questionnaire.
Use Fee
Brine – BOD and TSS less than 100 mg/L
$0.033 $0.034 per gallon
Non-Brine Tier 1 – 100 to 999 mg/L
$0.038 $0.039 per gallon
Non-Brine Tier 2 – 1,000 to 2,499 mg/L
$0.060 $0.062 per gallon
Non-Brine Tier 3 – 2,500 mg/L and higher
$0.033 $0.034 per gallon
plus a surcharge of $0.658 $0.687/lb. BOD and $0.636 $0.652/lb.
TSS
An additional $0.02 per gallon is added to the above rates if truck-delivered non-reclaimable wastewater discharges from
outside the Santa Ana River Watershed to a SAWPA authorized truck dump station.
Deposit
Upon execution of any agreement with EVMWD for any industrial discharge right into the Brine Line, the user shall deposit
with an amount sufficient to cover operation, maintenance, and replacement costs for 90 days.
Last Revision 09/26/13
1
FINANCE AND ADMINISTRATION
COMMITTEE
DISCUSSION OUTLINE
Date:
July 15, 2014
Originator:
Serena Johns - Administrative Services
Subject:
ADMINISTRATIVE SERVICES DEPARTMENT
PERFORMANCE MEASURES UPDATE
MONTHLY
BACKGROUND AND RECOMMENDATION
During the Decemeber 17, 2013 FAC meeting, staff presented the revised performance
measures for the Accounting/Analysis, Customer Service, and Human Resources
divisions. Each month staff will be presenting to the FAC year-to-date metrics along with
monthly data and trends as it pertains to the Customer Service Department. The goal is
to identify areas of strength, weakness, and pursue any opportunities to promote
efficiency and enhance service delivery.
ENVIRONMENTAL WORK STATUS
Not Applicable
FISCAL IMPACT
•
Within Budget - Not Applicable
Attachments:
Customer Service June Performance Measures
Customer Service Performance Measures 2013-2014
2013
June 2013 Payments
[CATEGORY
NAME]
1% Phone
7%
[CATEGORY
NAME]
19%
[CATEGORY
NAME]
25%
[CATEGORY
NAME]
9%
Night Drop
1%
[CATEGORY
NAME]
22%
[CATEGORY
NAME]
39%
June 2014 Payments
[CATEGORY
NAME]
18%
[CATEGORY
NAME]
7%
[CATEGORY
NAME]
9%
[CATEGORY
NAME]
43%
June 2014 Highlights
•
•
•
•
•
•
•
Decreased abandoned calls percentage from 24% to 7% in 2014
Average time to answer a waiting call decreased by 82% or roughly 7 Minutes
Longest call wait time decreased from June 2013 by 59% or 22 Minutes.
Increased calls answered by roughly 58%.
Continued cross training employees for enhanced servicing capabilities.
Website payments received increased by 4% compared to 2013.
Overtime decreased
creased by 98%
98%- over 135 Hours in June 2014 compared to June 2013.
Customer Service Performance Measures 2013-2014
Topic
Performance/Workload
Indicator
June 2013
June 2014
8,523
9,900
# of Turn Offs
745
739
% of Delinquent Accts. Turned off
9%
7%
% of Turn ons -same Day
81%
82%
% of Turn ons- within 24 hours
83%
83%
Phone Calls Received
7,828
6,562
Phone Calls Answered
3,569
5,650
% of Calls Answered
45.6%
86.1%
Phones Call Abandoned
1,849
483
20
9
Avg. Answered Wait Time
7Min 37sec
1Min 23sec
Avg. Handle Time
4Min01sec
3Min59sec
Longest Phone Wait Time
37Min29sec
15Min25sec
Avg. Abandoned Wait Time
4Min14sec
1Min58sec
Total Avg. Call per Cust.Srvc Reps
Total Avg. Call per Employee per
Day
892
942
45
45
# of Calls sent to Escalation
130
21
Hours of Overtime
139
3
June 2013
49 %
21 %
15 %
8%
6%
June 2014
94%
5.6%
0.2%
0%
0%
1%
0%
0%
0%
# of Delinquent Accounts/Late fees
Delinquent charged
Phones
Max Calls Waiting at one time
Hold time- Answered Calls
Under 5 Minutes
5 to 10 Minutes
10 to 15 Minutes
15 to 20 Minutes
20 to 30 Minutes
30 to 40 Minutes
40 Minutes or More Hold time
YTD*
79 %
14 %
3.5%
1.5 %
1.2 %
0.2 %
<0.1 %
Customer Service Performance Measures 2013-2014
2013
Customer Contact Reasons
60%
54%
52%
48%
50%
40%
30%
29%
30%
25%
20%
22%
16%
16%
10%
0%
2012-2013
Billing/Account Inquiry
Jun-13
Jun-14
General Inquiry (Start,Stop,Transfer, Misc.)
Deliquency
2012-2013
June 2013
June 2014
42,387 Accounts
42,387 Accounts
42,991
991 Accounts
8,098 Accts Closed
656 Accts. Closed
701 Accts. Closed
19% Closed with Bal.
17% Closed with Bal.
9%
% Closed with Bal.
$173 Avg. Due Bal.
$276 Avg. Due Bal.
$152 Avg. Due Bal.
2013-2014
2014 Customer Service Objectives
• Continue to promote online bill payment and electron
electronic
ic bill presentation.
• Maintain average call handling time and calls handled to 75%
% or more.
more
• Maintain the average wait time of less than five minutes.
• Increase number of call quality ratings conducted & increase rating to 90%
9
or higher. Currently, June’s ranking were 83% of calls rated were 90% or above.
Customer Service Performance Measures 2013-2014
COLLECTIONS UPDATE
Historical Collections- June 2013-June 2014
# of Assigned Accounts
# of Accounts Collected
Assigned
Collected
% collected
Prior to FY 2013-2014
American Capital
The Affiliated Group
American Capital Total
382
441
9242
80
51
2387
$
81,200 $
85,397
$
1,943,106
$
14,549 $
11,747
$
447,499
18%
14%
23%
Total Debt Collected at
Month
Assigned
Amount Assigned
Dec-13 $
10,529
Jan-14 $
12,826
Feb-14 $
10,038
Mar-14 $
10,365
Apr-14 $
20,306
May-14 $
11,583
June-2014 $
9,750
Total
$
85,397
% Collected
30 days
$
$
$
$
$
507.89
873.16
1,181.47
2,562.51
3%
60 days
$ 1,442.47
$
795.21
$
250.95
$
1,295.63
$
1,888.46
$
1,471.01
$ 7,143.73
8%
90 days
$ 3,779.91
$ 1,423.69
$
361.37
$ 1,793.15
$ 2,132.13
$ 1,737.45
$ 11,227.70
13%
120+days
$ 3,969.43
$ 1,513.47
$
511.94
$ 1,886.43
$ 2,132.13
$ 1,737.45
$ 11,750.85
14%