American Garage Door Supply Announces All Stainless Steel

VOLUME 19
ISSUE 2
H
E
The Monthly Overhead Door Newspaper Since 1992
NEWS
G ARAGE D OOR
T
FEBRUARY 2010
American Garage Door Supply Announces
All Stainless Steel Garage Door
MINNESOTA - American Garage Door Supply,
a manufacturer of full vision polycarbonate
carwash doors, air powered openers and stainless
steel door hardware, recently announced
the newest addition to its corrosion resistant
sectional door product line.
Released under the brand name Survivor
SS, the door features all the durability of
corrosion, stain and rust-free 300 series stainless
steel, and according to the company, provides
the best in thermal protection, reliability and
curb appeal that are absolutely crucial in any
corrosive, wet or wash down application.
Featuring a seamless, insulated design,
the rigid, high strength stainless sections
protect a building while offering a high
quality brush finish that maintains a clean,
professional appearance for years to come.
Teamed up with their reliable and durable
stainless steel; track, springs, rollers and
hardware, Survivor SS doors are designed to
take the punishment of the world’s harshest
environments.
Continued Page 6
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3
The Garage Door News
ADVERTISER INDEX
Bircher America Inc.
847-952-3730
Page 27
Clopay Building Products
800-526-4301
Page 7
Croskill Overhead Doors
800-567-7472
Page 23
DEK Canada Inc.
800-361-3198
Page 1
Dynamic Closures
800-663-4599
Page 5
Dynamic Industries
866-709-6688
Page 4
Encon Electronics
800-782-5598
Page 14
Eureka Door Ltd.
877-537-3130
Page 12
Genie Company
800-843-4084
Page 26
Goff's Enterprises
800-713-3285
Page 14
Laforge Doors
800-665-3667
Page 15
Leland Industries Inc.
800-263-3393
Page 12
Page 9
LiftMaster
800-323-2276
Page 11
Linear
800-421-1587
Page 13
Manaras
800-361-2260
Page 6
Newton's Apple
800-583-9903
Page 20
Ridge Doors
800-361-7123
Page 3
Schweiss Bi-Fold Doors
507-426-8273
Page 8
Service Door Industries Ltd.
905-670-1200
Back Page
Sivaco
450-658-8741
Page 3
Skylink Group
800-304-1187
Page 21
Steel-Craft Door Products Ltd.
800-463-3667
Page 2
SuperSeal Manufacturing
800-337-3239
Page 10
Thermostop Inc.
866-678-0123
Pages 8
G ARAGE D OOR
T
H
E
LETTERS TO THE EDITOR
Letters to the Editor regarding anything
that you see in this newspaper or
elsewhere in the industry are welcome.
Letters should be approximately 200
words, and faxed to:
THE EDITOR, Garage Door News, fax
to 866-838-2967. Please include your
name and phone number. Your letter will
appear anonymously if requested.
The Garage Door News
1331 Harvest Bend
Lasalle, ON Canada
N9H 2B5
Toll-Free Tel: 866-854-0561
Toll-Free Fax: 866-838-2967
e-mail: [email protected]
NEWS
Les Distributions Portes (CHI) Quebec Inc. 877-537-3130
The Garage Door News
Published by KRUBUS Inc.
Publisher: Dave Bussière
Editor: Lucia Krupa
Advertising: Larisa Makuch
Administrative Support: Accu-tel
The Garage Door News welcomes comments
and suggestions. Letters to the Editor and
articles are also welcomed. The Garage Door
News is a monthly publication for garage door
installers and manufacturers. The information
included in this paper is intended solely for the
use of the reader. No part of this publication
may be reproduced in any matter without the
expressed written permission of the Editor.
The ideas and suggestions expressed in this
paper are those of the writers. KRUBUS INC.
will not be liable for the use of the information,
opinions or products expressed, advertised or
otherwise contained herein.
POSTMASTER: Please forward address corrections to:
The Garage Door News
1331 Harvest Bend
Lasalle, ON Canada N9H 2B5
The Garage Door News
3430 East Jefferson Ave., #637
Detroit, MI USA 48207
FEBRUARY 2010
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5
The Garage Door News
The Case Page:
FEBRUARY 2010
E-MAIL: [email protected]
PHONE: 1•800•663•4599
LAST MONTH'S CASE & ANSWER
CASE 19-1: College Football and
CASE 19-1 Answer:
This case presents a single reward option available to a general manager
Basketball Tickets
to potentially achieve multiple corporate goals. There is the potential to
When GDN Doors was purchased six months ago, the General Manager,
Bill, worried that things would quickly change. So far, he has been
pleasantly surprised, as the new owners seem to be focused on gradual
and incremental change. Having said that, the new owners have advised
Bill that they bought GDN Doors because they believed that there was
substantial room for market share growth.
Initially, the new owners focused on driving down costs and
improving inventory control. Over the holidays, they surprised Bill by
letting him know that they owned four season tickets to the local college
football and basketball home games. GDN Doors was in a mid-sized city
that boasted a strong NCAA Division I college. The owners are willing
to let Bill use the tickets as he sees fit.
At first, Bill thought that he could use the tickets as rewards, or
‘thank yous’, for key commercial/industrial customers. Then his sales
manager suggested that they use the tickets for customers who are only
sending GDN Doors part of their business.
The office manager asked Bill to consider using the tickets as
rewards for employees. She noted that market growth would likely depend
on GDN Doors’ ability to provide consistently excellent service…the
tickets, she reasoned, could help motivate the employees.
GDN Doors’ purchasing manager had a totally different idea.
He wants to use the tickets to improve relations with key suppliers.
He believes that it would be beneficial to make the relationship more
personal... "Make them want to be our suppliers!"
How should Bill judge between these differing views?
Every company has its share of
office jokes that make their rounds.
The internet has made this more
true as jokes, humorous stories,
etc. are easily forwarded within a
business and between businesses.
This reality hit Bill hard this week.
As General Manager of
GDN Doors, Bill is responsible for
everything from sales to installations
and office management. With a
staff of 20, the company is active
become frustrated with this situation – there is no way to satisfy everyone.
The key, however, is to ignore the details of the opportunity.
Instead, it is important to first focus on the broader strategic goals of the
organization and then move down to the operational issues.
In this case, Bill is asked to determine how to use a bank of sports
tickets. He is under pressure to use these tickets to enable sales growth, to
enhance supplier relationships and to improve employee relations. These
goals are all important to the organization, but could not likely all be
undertaken. So Bill needs a way to judge between options.
There is no simple answer. Instead, it comes down to the strategic
and operational position of the organization. So sales may be the logical
focus of the promotional campaign, or it may be an area of the business that
does not require additional support.
Too often, we feel the need to make a quick decision. As managers
we face operational decisions and want to be decisive. But the key to real
management is a focus on strategic decision making. This means that the
decision on how to use the sports tickets first needs a strategic view.
If, for example, sales growth is crucial, customers and sales
personnel should get the largest proportion of tickets…..but this should be
coupled with some tickets going to current employees (because they will be
great points of contact for current and potential customers).
Alternatively, if employee morale is important, the opposite tactics
matter. The majority of tickets should go to excellent and upcoming
employees. But adding customers to the mix will help. It will make each
sports event more memorable….and speak better to the company’s goals.
CASE 19-2: This Joke is Causing Headaches
in all aspects of the garage door
industry. Bill recently received
an emailed joke from one of
his employees. He didn’t find it
particularly funny, and so he just
erased it.
The problem is that others
in the office didn’t have the same
reaction. One person posted the
joke by the coffee machine. One
or two others liked the joke so
much that they forwarded it to
Around the same time that the Rolling Grille was made, Thomas Edison
was introducing the world to
incandescent lighting. If you think
that was a bright idea...
YOU HAVEN’T
SEEN ANYTHING YET!
some suppliers and customers.
The problem for Bill is that at
least a few people found the joke
inappropriate.
Bill is now dealing with
complaints about the sexist joke
that was sent by GDN Doors. In
hindsight, Bill admits that he should
have seen this coming, but at the
time he thought that the joke was
more ‘unfunny’ than offensive.
How should Bill handle the
situation. Are apologizes required?
Are they enough? Should the
employees be reprimanded or is
this a case of letting the situation
quietly die? At least one person
in the office has asked Bill to
implement a “No Jokes” policy.
NOTICE TO CASE READERS:
All business cases in the Garage Door
News involve fictitious companies
facing realistic business problems.
1-800-663-4599
The Garage Door News
6
FEBRUARY 2010
CHI Overhead Doors
Introduces a New
High-Definition
Fiberglass Door
ILLINOIS - C.H.I. Overhead Doors recently introduced two new models to
their 2700 series of high-definition fiberglass doors. The 2761/62 models
feature the same elegant style as the 2751/52, but utilize a polystyrene
insulated construction. This innovation helps make the 2761/62 a product
that fills out this premium series, allowing a greater number of homeowners
to take advantage of the high-definition fiberglass look that sets this line
of doors apart from other products in the industry.
The 2761/62 models from C.H.I. Overhead Doors maintain the
beautiful, impact resistant fiberglass exterior, creating a high-definition
wood grain that can not be duplicated with steel. This door is designed and
built to last, and look good doing it.
AMERICAN GARAGE DOOR SUPPLY (Cont'd)
The company feels that the Survivor SS is an excellent choice for
applications such as salt/brine operations, laboratories, food processing and
preparation, waste water treatment plants, cold storage doors, industrial
plants and other areas where high reliability and corrosion resistance is
required.
Past issues
are available at
www.garagedoornews.com
8
The Garage Door News
FEBRUARY 2010
INDUSTRY
Understanding the consumer
What Homeowners Think About
Their Garage Doors…When They
Think About Their Garage Doors
By Dave Bussière
O
ne of the risks of
being a professional
in an industry is that
it becomes increasingly hard
to see the product line from
the perspective of a typical,
uninterested user of the product.
To gain insight into the mind of
the average garage door owning
homeowner, eight homeowners
were interviewed.
COLLECTING DATA
Interviews
provide
qualitative data that help
a
researcher
understand
complex relationships – often
relationships that he would not
have thought about addressing
in a survey. The goal here is
not to develop statistics about
probabilities.
Instead,
the
goal is to highlight issues that
are influencing the minds of
homeowners.
To better understand how
homeowners view their own garage
doors and garage door openers, each
participant was asked four general
questions. Core to the interview
was the initial question that asked
middle income homeowners to
complete the following statement:
“The thing that I hate most about
my garage door is….”.
Starting with the negative
question is not likely what comes to
mind for most garage door dealers
or manufacturers. It does, however,
begin to provide insight into the
problems that the homeowner may
want to fix. It is that problem that
presents the business opportunity.
Two groups of responses
were evident. First, there were the
people who didn’t like the look of
their garage door. Second there
were the people who had issues
with the functionality of their door.
Exploring the differences between
these two groups provides some
interesting insight.
AESTHETICS
Those who focused on
the aesthetics of the garage door
highlighted three issues: the color,
the placement of windows and
overall dullness of the door. While
these observations are not overly
surprising on their own, they do
get more interesting when coupled
with responses to the following
question: “If you stood at the end
of your driveway….and looked at
your garage door…how would you
describe it?”
Unbelievably,
when
homeowners said that they hated
that their garage doors were
“boring” or “dull”, they also
coupled that statement with the
view that the door looks good or
Continued Next Page
9
The Garage Door News
HOMEOWNERS (Cont'd)
great from the end of the driveway.
To a large extent this does not seem
logical. How can a garage door look
good…but boring. This is easier to
understand given their answers to a
further question.
They were asked to rank
the importance of aesthetics over
door functionality. They chose
functionality.
So while they acknowledged
the aesthetic dullness of their doors,
they were still relatively happy
with their doors, because they were
more concerned about the fact that
the door opens and closes when
they want it to.
This presents a dilemma
for door dealers. The average sales
person could look at their garage
door, and see that the door was
dull aesthetically. The homeowner
would acknowledge this weakness,
and yet they would have no desire
to change their actual doors.
Aesthetics simply don’t dominate
their decision.
This is supported by
their answers to why they have
garage door openers. The word
‘convenience’ dominates. So the
garage door, activated by the garage
door opener is simply a moving
unit. It may look good or not look
good, but it is functionality that
matters.
Contrast this with those
homeowners who focused on
specific problems with the aesthetics
of their garage door. Rather than a
global evaluation (“It’s dull”), they
highlight a specific concern (“I
don’t like the look of the windows
at the top of the door” or “I don’t
like the color that it is painted”).
They acknowledge that the door
looks okay, but indicate that they
want to change the door. Why?
Because they find the look of the
garage door much more important
than the functionality. This is
supported by their view of the
garage door opener. The opener is
irrelevant….because they are using
the garage as a storage unit. The
door is stagnant….rarely moving.
This view was amplified
by one homeowner who answered
what she hated most about her
garage door was “that it is plastic.
I'd rather have one with windows
at the top, Arts and Crafts style
without it looking like it came from
Home Depot.”
When asked about how her
door looked from the end of her
driveway, her answer was direct:
“It’s bad. I wish that I could change
it." She later confirmed that it was
the aesthetics of the garage door
that most mattered to her.
Her view of garage door
openers? “...mine is broken, and
though I bought one from Sears
over a year ago, I'm just too darn
lazy to install it myself.” It’s not
about functionality…it’s the look!
FUNCTIONALITY
A different group of the interviewed
homeowners focused on the
functionality of the garage door.
These consumers were much
simpler to understand because they
were consistent.
When asked what they hated
most about their garage door, their
concerns were pragmatic: “It’s not
insulated” or “it’s difficult to open”.
These homeowners are not looking
at their garage door as a source
of beauty, but as an entrance to
their house or as an environmental
barrier for their living space.
They have differing views
for the look of their garage door –
from looking good to bad. But they
all acknowledge that it is the fact
that the door opens and closes that
is the most important aspect of their
evaluation of their garage door.
Their views of garage door
openers? They reinforce the focus
on functionality, but that does not
mean that they all own garage door
openers. Interestingly, the man who
highlighted that his garage door was
difficult to open also acknowledged
that his door didn’t look good: “It's
bad. I wish that I could change it!”.
He also noted that he did not have
a garage door opener, but he wants
one: “If I had an opener, it would
be easier to open”. Why doesn’t he
have a garage door that he likes or
a garage door opener at all? Cash.
Continued Page 10
FEBRUARY 2010
10
The Garage Door News
C.H.I. Introduces New
Carriage House Panel
Comparison Poster
ILLINOIS - C.H.I. Overhead Doors has just released an updated panel
comparison poster for the Carriage House Collection. A handy tool for the
showroom or office, C.H.I.’s panel comparison poster is a quick and easy
reference guide for the layouts of each size and model of carriage house door.
HOMEOWNERS (Cont'd)
Given his focus on functionality of
the garage door system, where would
he spend his money? He would buy a
garage door opener for his ugly door
before he bought a better looking door.
IMPLICATIONS
These findings provide some
interesting insight for garage door
dealers and manufacturers. They indicate
that as garage door professionals, we
need to move beyond first impressions.
An ugly door may not mean that the
homeowner feels the immediate need
to change the door. Aesthetics and
functionality are separate dimensions.
They need to be understood as such.
This does not mean that a focus on
one should ignore the other. It does
mean, however, that we need a more
discerning eye when meeting with
homeowners.
Qualitative research has
its limitations. It doesn’t give you
probabilities. It does not speak
in percentages. It does not speak
about rules. Instead, it provides
insight. It provides ideas for further
research. It is a starting point for
understanding your customer. It
gives you depth.
FEBRUARY 2010
Canadian December
2009 Housing Starts
ONTARIO - The seasonally adjusted annual rate of housing starts
reached 174,500 units in December 2009. This is an increase from
an annual rate of 164,800 units in November, according to Canada
Mortgage and Housing Corporation (CMHC). Actual housing starts
for 2009 are being verified and will be reported in a future edition
of Monthly Housing Statistics. They are expected to be lower due to
low monthly rates earlier in the year.
“The improvement in housing starts was broad based in
December,” said Bob Dugan, Chief Economist at CMHC’s Market
Analysis Centre. “Solid increases occurred in both single and multiple
starts to end the year.”
The seasonally adjusted annual rate of urban starts increased
by 6.6 per cent to 157,100 units in December. Urban multiple
starts increased from 72,800 units in November to 77,700 units in
December. Single urban starts increased by 6.4 per cent to 79,400
units in December.
December’s seasonally adjusted annual rate of urban starts
increased by 17.8 per cent in Quebec, by 15 per cent in Atlantic
Canada, by 8.7 per cent in British Columbia and by 2.9 per cent in
Ontario. The rate of urban starts decreased by 3.8 per cent in the
Prairies.
Rural starts were estimated at a seasonally adjusted annual
rate of 17,400 units in December.
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Garage Door News April 09
Smart Control Pane
Panel ®
MODEL 398LM
Premium Remote
MODEL 373P
Garage Access Systems
12
The Garage Door News
FEBRUARY 2010
Victorinox Debuts New Device at 2010
International Consumer Electronics Show
worked tirelessly to ensure our new
products remain true to the VSA
heritage of quality, function and
form, while meeting the everyday
needs of today’s modern, multitasking consumer.”
One of the products
introduced was the Victorinox
Remote, a multifunctional product
that combines the Swiss Army
Knife form and utility with a dual
channel transmitter capable of
controlling a home garage door and
other products operating on a highfrequency receiver.
The technology inside the
CONNECTICUTT - (BUSINESS
WIRE) - Victorinox Swiss
Army (VSA) participated in the
International Consumer Electronics
Show (CES) held on January 7 – 10
in Las Vegas, Nevada. The brand
debuted several new electronic
additions to its iconic Swiss Army
Knife line.
“CES delivers the most
technologically innovative and
inventive products the world has
to offer and we are excited to
unveil our new devices there,”
Victorinox Swiss Army President,
Rick Taggart, stated. “Our team has
   
OVERHEAD GARAGE DOOR FASTENERS
  
  

   

   
  
     
 
   
   
  
 
   
   
 
  
 
 
    
 
 
 
  
 
   
    
     
   

   
    
     
      
   
    
     
          
    
   
     
Victorinox Remote has the ability to
learn the high-frequency transmitter
signal of a post-1996 garage door
opener and with
the touch of
a button,
open
the signal of a second device, so
one can open more than one garage
door, turn on lights and more. The
product will be available mid2010.
and
close
it right from the knife. A second
button allows the device to learn
For links to our advertisers go to:
www.garagedoornews.com
Many Doors.
3/
HP 4
!
One Operator.
The New Linear LCO75
For Residential Carriage House Doors and Light-Duty Commercial Doors
Linear’s most versatile and powerful garage door operator, the
LCO75, is rated at 3/4 HP and features a high-torque motor for
light-duty commercial and residential carriage house-style door
applications. The capability of lifting 10’, 12’, and 14’ doors for
light-duty commercial and 7’, 8’, and 10’ doors for residential
applications makes the LCO75 a unique door operator.
t1SFBTTFNCMFEBOEQSFUFOTJPOFECFMUPSDIBJOSBJMTGPS
quicker and simpler installations
t"MMTFOTJUJWJUZMJNJUBEKVTUNFOUTUSBOTNJUUFSTMFBSOFEPO
the same side of operator, built-in diagnostics
t%FMVYFXBMMTUBUJPOBOEDIBOOFM
visor transmitter are included
See how the LCO75 can
enhance your business.
Contact your Linear
sales representative,
call 1-800-421-1587
for information, or visit
linearcorp.com/LCO75
for more details.
Linear…
The Professional
Installer’s 1st Choice!
All these brands are now under one name.
Linear LCO75_GDN Ad.indd 1
8/21/09 10:48:38 AM
14
The Garage Door News
FEBRUARY 2010
Encon Launches New Web Site at
AFA FenceTech’10
CALIFORNIA - Leading wholesale
distributor, Encon Electronics is
introducing a user friendly web site
www.enconelectronics.com at the
AFA FenceTech show in Orlando,
Florida on February 17-19.
The company notes that
the new site is a major step
in Encon’s ongoing goal to
provide their customers with the
most advanced and convenient
resources in the industry. The
primary objective behind this
marketing endeavor was to
provide 24 hour service and
convenience to their customers.
According to Jeff Harris,
Encon general manager, “We
created this tool specifically for our
dealers. The new site allows them
to quote their customers at any
time. They can instantly produce
the latest pricing, cut sheets and
manuals giving them a competitive
edge in the bidding process. Dealers
with laptops or smart phones will
have answers at their fingertips at
all times.”
The new site offers a broad
list of features. First, customers
are able to log into a special dealer
portal 24 hours a day, 7 days a
week. Once inside, users are able
to create quotes and place orders.
The unique design allows direct
correspondence with Encon’s
technical experts. If you have
questions about a product, order or
job you can contact Encon via their
toll-free number (Mon.-Fri. 7AM –
5PM PST) or by utilizing this easy
to use portal.
Second, the majority of
products in Encon’s huge inventory
can now be found on the site.
Every product includes a detailed
description, installation guidelines,
dealer and list pricing, product
manuals, wiring specifications and
literature in PDF format. Having
access to all this information in one
location makes it easy to research
products, to create orders or quotes
and to prepare bids for potential
jobs.
The Compatible Accessories
section located at the bottom of
each product page outlines up to
five products that can be used with
the featured product. This makes
it easy to find relevant and related
equipment and confirms which
accessories are compatible with
that particular product.
Once companies have
established an online account
with Encon, they can create
quotes and orders directly on the
site by using the Shopping Cart.
This information will be stored in
their Account History for future
viewing.
Dealers can take advantage
of the Easy Reorder feature which
is ideal for jobs with similar
specifications. Instead of creating an
order from scratch, users can modify
an existing one. The Easy Reorder
feature provides the flexibility to
add or subtract product, change the
PO or job name and save as a new
quote or order.
Another section found on
the site is the cleverly named Inside
Joe’s Brain - a direct reference to
industry veteran and Encon Sales
Director, Joe Weber. Registered
Continued Page 15
Encon's NEW web site launched!
www.EnconElectronics.com
800.782.5598
D e a l e r Login
Home
Pro d u c t s
S e r v i ce s
Fi n d a D e a l e r
Seminars Customized Training
Log on
Everything
N e ws
A b o u t E n co n
Same Day Shipping
Co n t a c t
Pro d u c t S e a rc h
Huge Inventory
f or Infinite Access to
Search Products and Pricing
Find out about ALL the new features .
Visit BOOTH 1509 for details.
Create Quotes and Orders
Online Tech Support
Access Order History
Find an Encon Dealer Near You
& So Much More
Latest News
Find a Dealer
Learn more
S earch now
Inside
Joe’sSuppor
Braint
Exper
t Technical
Lea r n m o re
15
The Garage Door News
BD Loops Introduces 3/16”
Sealant Tip
CALIFORNIA - BD Loops, a
manufacturer of preformed direct
burial and saw-cut loops recently
announced the release of a new
3/16” sealant tip to be used with
major loop sealant brands.
The company notes that
this is the first 3/16” sealant tip
available on the market. Installers
will no longer be forced to use ¼”
sealant tip for saw-cut applications.
An installer can save 25% more
sealant by using a 3/16” saw-cut
groove instead of a ¼” groove.
According to the company,
when used with BD Loops
preformed saw-cut loop, sealant
savings can increase by up to
50%. By using the new BD Loops
3/16” sealant tip with BD Loops
preformed saw-cuts, the company
notes an installer can completely
seal a saw-cut groove with just
one pass. This is accomplished
by the built in backer-rod on BD
Loops preformed saw-cut loops
completely sealing the bottom of
the 3/16” groove.
According
to
the
company, the new BD Loops
sealant tip combined with their
preformed saw-cut loop and
TB-Kit will save installers even
more time, money, and energy.
Advantages
include
cutting 15-20 minutes per loop in
installation time. 3/16” diamond
blades are cheaper, cut faster,
and have better gas mileage vs.
¼” blades. The new tip easily
fits Chemque and Bondo brand
sealants, and will even work
with Chemque’s newest “green”
product packaging.
FEBRUARY 2010
ENCON (Cont'd)
Encon dealers can click on this
link to view product specifications,
manuals, wiring diagrams, current
and archived literature and most
importantly, Weber’s exclusive
technical notes and installation
recommendations.
The Dealer Locator feature
allows end users to log on and find
an authorized installation company
just by entering an address or zip
code and referring to a Google
Map. Instead of searching the
entire internet, end users can locate
installation companies that offer
the exact services they need in their
local area.
Encon Marketing Manager,
Vicki Jones notes, “We strived
to develop a site that is easy to
navigate and truly serves the needs
of our customers. It is a huge
improvement in both functionality
and design. We are extremely
excited about the launch and look
forward to incorporating feedback
from our customers.”
The 2010 International
Garage Door Exposition...
What happens in Vegas
doesn’t necessarily
stay there!
You’ll bring home the information to
help your business grow and compete in
today’s changing economy.
And it’s not just garage doors...
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If you missed the last Expo, now
is your chance to catch up on
the latest education workshops
and see the current offerings
from show exhibitors. If you
attended the 2009 Expo, then
you know you want to come
back for more!
In addition to 200,000 square
feet of exhibits, featuring the
industry’s leading product and
service providers the event
provides:
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on the strip.
Las Vegas Hilton
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Use Reservation Code: SIDA0R
Deadline for reservations is March 28, 2010
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Christopher Gardner
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The Pursuit of Happyness
Conquering grave challenges to become a successful entrepreneur,
Christopher Gardner is an avid motivational and inspirational speaker,
addressing the keys to overcoming obstacles and breaking cycles.
The amazing story of Gardner’s life was published as an
autobiography, The Pursuit of Happyness, and became a New
York Times and Washington Post #1 best-seller. Gardner was also
the inspiration for the movie The Pursuit of Happyness, released by Columbia Pictures in
December 2006. The movie is the #2 all-time domestic grossing dramatic film. Will Smith
starred as Gardner and received Academy Award, Golden Globe and Screen Actors Guild
nominations. Gardner’s newest book, Start Where You Are: Life Lessons in Getting from Where
You Are to Where You Want to Be was released in May 2009.
IDEA Testing and
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The International Garage Door Exposition is the largest
gathering for door and operator educational workshops
in the world, and you don’t want to be left out. And, of
course, the IDEA will be offering accreditation, Train-theTrainer and certification testing.
The Expo Golf Tournament is a significant fundraiser for the IDA
Scholarship Foundation. Not only will the event provide fun for
all the participants, it will also benefit students as they expand
their educational horizons via IDA Scholarships.
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Golf Tournament
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President’s Awards Banquet
Take a ride through the beautiful Nevada desert. This
‘Poker Run’ event is open to all of those motorcycle
enthusiasts who are interested in having a good time,
while supporting IDA Scholarships. The Poker Run will also
include a 50/50 drawing!
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2010 International Garage
Door Exposition
Once again we take time to honor the movers and shakers in
our industry. Following dinner, attendees enjoy an evening of
fun, fellowship, and acknowledge some very special industry
people and companies.
Do you have the
$500 Expo
Poker Chip?!?
Up to 20 lucky Dealers will win $500 each, just for attending Expo
2010! Dealers that register for the full Expo in advance will be sent a
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winner! The winning chips will be revealed on Saturday, April 24th, at
Noon at the IDA booth in the exhibit hall. The rightful owners of the
chips must be present to win and the
poker chip must be surrendered to the
IDA. This promotion is open to Dealers
who have signed upJOBEWBODF for a
full Dealer Registration.
See XXXEPPSTPSH for more details.
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Attending the 2010 International Garage Door Exposition will
again include a quality return on investment through an extensive and comprehensive assembly of educational programs
aimed at helping dealers sell more doors.
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seminars covering three days, including the traditional SuperTech
installment on Saturday morning, April 25, prior to the opening of
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educators.
Sessions will begin on Wednesday, April 21, 2010, at 9:00 a.m. and
continue throughout the day. Wednesday’s line-up will include
four concurrent session taking place at five ongoing time periods, giving attendees the options of any of three management
seminars and one technical class during each of the five periods.
Wednesday’s activities will include a special 10th Annual Edition
of the IDEA Train-the-Trainer Expo class led by Master Trainer Ed
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special presentation outlining how relatively
small changes can have a tremendous impact
on business success in The Sky is Not the Limit –
You Are!
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the same format as Wednesday classes, with the
addition of a single session presented by Jim Mathis,
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appeared in a break out session at the 2009 Expo
in Nashville and was met with rave reviews by
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session – with no competing seminars – to
present The Economy Isn’t Down – It’s
Jim Mathis
Different! in which he will outline seven bold
truths to become a market leader.
A seminar on the revisions for UL 325 relating to commercial operators will be presented on both Wednesday and Thursday. The
new UL 325 standards go into effect on August 29, 2010 and will
be among the major issues in the industry.
The Saturday 2010 Edition of The Super Tech will be an all-new
production aimed at promoting best practices in the field, safety,
professionalism and customer service.
“We look at education as the investment side of Expo,” said Ed
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that we all enjoy and look forward to each year. The seminars are
meant to pay for all of that, if you are a dealer. You can enjoy all
of the aspects of Expo, and yet return to work the following week
with enough new ideas and information that you can turn that
back into new revenue-producing or cost-saving activities that
return your investment 10-fold.”
Bob Davies
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(Topics subject to change)
*
*
*
Amount
Registration Fees: 1-5 Door Techs: $40.00 ea. U.S. Funds
6-10 Door Techs: $30.00 ea. U.S. Funds
11 or more Door Techs: $25.00 ea. U.S. Funds
($400 maximum fee)
You MUST check box of special events your child(ren) are attending.
Banquet
Exhibits ONLY
$25.00 US funds (each) $ 50.00 U.S. Funds (each)
Free
$ 25.00 U.S. Funds (each)
Age
CHILDREN’S REGISTRATION ONLY: Banquet is an extra cost; not included in registration.
Total SuperTech Workshop Registration - U.S. Funds $
Attendee Name (PRINT or TYPE to assure correct spelling for badges)
Deadline for Advance Registration
is March 19, 2010. After March 19th
registration MUST be made onsite or you
may register ONLINE until April 24, 2010.
Hospitality Functions and Saturday educational programs.
SUPERTECH WORKSHOP REGISTRATION: Includes: Exhibits access on Friday, April 23, with lunch,
Expo 2010 Advance Attendee Registration Form (cont.)
EXPO 2010 Registration
Other:
Las Vegas Hilton & Convention Center, 3000 Paradise Road, Las Vegas, Nevada 89109
IDA Expo 2010 Exhibitors and Press Do Not Use This Form
Advance Attendee Registration
IDEA Accredited Dealer: High Roller Member: Affiliate Association:
† Yes † No
† Yes † No
MEMBER CLASSIFICATION INFORMATION
For badge coding and ribbon purposes, PLEASE mark any of the following that apply to you.
IDA Member:
† Yes † No
*
State/Province
BADGE INFORMATION
Please note: *The following information must be complete for registration to be processed. To assure correct spelling on name
badges, PRINT or TYPE only. Registration forms submitted via mail, fax or internet MUST BE POSTMARKED ON OR BEFORE
MARCH 12, 2010.)HKNLZ^PSSILIH[JOLKHUKTHPSLKKPYLJ[6[OLY^PZLIHKNLZ^PSSILH]HPSHISLH[[OLVUZP[LYLNPZ[YH[PVUHYLH
Company
Address
*
Zip/Postal Code
Children over 16:
Children under 16:
Full Registration + Partial Registration + Children's Registration
GRAND TOTAL - U.S. Funds $____________________
3 or 4 digit security code (on back of card)
Total Children's Registration - U.S. Funds $
Child(s) Name (PRINT or TYPE to assure correct spelling for badges)
PAYMENT - Register On-line: www.doors.org
Make check or money order payable in U.S. funds to the:
International Door Association
Mail to (on or before March 19, 2010 deadline):
IDA Expo
L-2276
Columbus, OH 43260
or, Fax (BOTH SIDES, TWO PAGES) with credit card
information to: 937-698-0045 or eFax 888-283-4512.
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Exhibitors and members of the press
contact IDA Headquarters for
registration information.
QUESTIONS AND INFORMATION
11122009
General questions, please call:
(800) 355-4432 ‡ (937) 698-8042
Specific questions regarding registration or payments, please call or e-mail:
Stephanie Long, Registration Manager...... [email protected]
Steve Smith, Accounting Manager............. [email protected]
___________________________________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________________________________
SPECIAL NEEDS - If you have a disability and need assistance, or have a dietary restriction, please let us know.
Refund requests for cancellations prior to March 19, 2010 must be made in writing and are
subject to a $50.00 processing charge. No refunds or cancellations made after March 19,
2010 except in emergency situations with written verification.
IDA shall not be deemed liable if the Exposition is delayed or prevented due to acts of God,
war, terrorism, civil disorder and unrest, fire, flood, explosion, riot, labor disputes, work
stoppages or strikes, any act or order of any governmental authority, or any other cause
beyond the parties’ control that makes conditions impossible to perform.
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is March 19, 2010. After March 19th
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may register ONLINE until April 24, 2010.
Attendee Name (PRINT to assure correct spelling for badges)
Total Partial Registration - U.S. Funds $
oun
Am
*
*
Area Code & Phone Number
E-Mail
YOU MUST CHECK BOX OF EVENT(S) YOU ARE ATTENDING TO RECEIVE TICKET(S).
IDA Member
$ 275.00 U.S. Funds
$ 175.00 U.S. Funds
Non-Member
$ 335.00 U.S. Funds
$ 210.00 U.S. Funds
FULL REGISTRATION: Includes: Exhibits w/lunches, Opening Session, Workshops, SuperTech Workshop, and Awards Banquet.
First person from firm:
Each additional person:
Attendee Name (PRINT or TYPE to assure correct spelling for badges)
Deadline for Advance Registration
is March 19, 2010. After March 19th
registration MUST be made onsite or you
may register ONLINE until April 24, 2010.
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PARTIAL REGISTRATION: DOES NOT include Full Registration privileges. Exhibits Only includes lunches.
YOU MUST CHECK BOX OF EVENT(S) YOU ARE ATTENDING TO RECEIVE TICKET(S).
Total Full Registration - U.S. Funds $
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20
The Garage Door News
FEBRUARY 2010
Service Door Industries
Announces Two New
Fabric Doors
ONTARIO - Service
Door
Industries
recently announced
the development of
two fabric doors for
use as environmental
separations. These
doors have been
designed
to
be
easily
serviced
using parts that are
readily available at a
reasonable price.
According to
the company, many
similar doors on the
market are made of
parts that are single
source, which can
require long lead
times and high costs.
Since environmental
separation doors are
usually critical to
the end user's business, they should never have
to be taken out of service due to unavailable
parts.
The HS200 is a high speed fabric door
that is suitable for both interior and exterior
BOOK
DISCOUNTS
CAR LEASING
CAR RENTAL
CELL PHONES
FUEL PROGRAM
applications. Its standard operational
speed is 36" per second. The curtain
hinges resist wind and air pressure
differentials.
The state of the art electronics have
been completely tested with soft start
and stop. The limits are set from the
floor and a digital read out continually
indicates the status of the door.
The E100 is an economical door that
operates at 15" per second on
interior applications. The prewired operator is designed for the
door but, is made of commonly
available components.
Both doors have been designed to
require minimum maintenance and
can be easily repaired. When the
bottom bar is knocked out, you simply
push the up button to open the door.
Usually, no parts
or special tools
are
required.
To
minimize
air
infiltration, the guides
have double vinyl and
the lintel has a brush
seal.
CHI Approves a
Darker Paint for
Carriage House
Collection
ILLINOIS - C.H.I. Overhead Doors has recently approved all SherwinWilliams VinylSafe paint colors for use on the 5500, 5300, 5100, & 5000
Series of Carriage House Doors. As a result, homeowners can now paint
their new C.H.I. Carriage House Door a darker color. Previously, darker
colors with a Light Reflectance Value (LRV) of less than 50% resulted in
the warranty being void.
By mixing the quality of C.H.I. Overhead Doors with the durability
of Sherwin-Williams VinylSafe paint, the company believes that
homeowners now have even more customization options for a premiere
collection of doors.
INSURANCE
HOME
FURNISHINGS
MAGAZINE
SUBSCRIPTION
SAVINGS
REAL ESTATE
SERVICES
ROAD SIDE
ASSISTANCE/
TRAVEL
SERVICES
TIME
PLANNERS
TRAVEL
DISCOUNTS
UNIFORMS
Hermco
Gravity Powered
Counterweight Systems for
High Cycle Commercial Doors
Guarantees 500,000 Cycles
Using the Millennium 2000 System
Send your requirements to:
Email: [email protected]
Toll Free: 1-800-583-9903
Tel: (416) 292-0699 Fax: (416) 292-9800
Distributor Enquiries Welcome
21
The Garage Door News
FEBRUARY 2010
Broten Garage Door & Gate Earns Angie’s
List Super Service Award For The Third
Consecutive Year
FLORIDA - (FPRC)-Broten Garage
Door & Gate has been awarded the
2009 Angie’s List Super Service
Award for the third consecutive
year.
The Super Service Award,
now celebrating its 11th year,
is reserved for companies that
have achieved and maintained a
superior service rating on Angie's
List – a provider of consumer
ratings on local service companies
– throughout the past year.
Fewer than 5 percent of the
companies on Angie's List meet
the eligibility requirements to be
considered for the award.
“Our Super Service Award
winners are the cream of the crop
when it comes to providing the
best customer service,” said Angie
Hicks, founder of Angie’s List.
Broten Garage Door &
Gate, located in South Florida, has
provided high quality residential
and commercial garage doors,
garage door openers, gates and
gate operating systems for over 50
years.
Broten Garage Door & Gate
operates in Broward, Dade and
Palm Beach counties.
Broten Garage Door & Gate
is a member of the International
Door Association and the first
garage door dealer in South Florida
to earn accreditation by the Institute
of Door Dealer Education and
Accreditation (IDEA).
Broten Garage Door & Gate
operates under the IDEA Business
Code of Ethics making sure to give
each and every customer the highest
level of products and services
available.
Broten President Kriste
LaMay states “On behalf of all of
us at Broten Garage Door & Gate,
I am again extremely proud to
accept this award. The award from
Angie’s List is another example
of our dedication to provide the
best customer service possible.
Customer satisfaction is our
number one priority. For the third
consecutive year, Angie’s List has
recognized us for excelling in it.”
Angie’s List Super Service
Award winners have maintained a
total and overall grade of "A"; have
received a minimum number of
reports; are not in the Angie's List
"Penalty Box” and do not have an
unsatisfactory rating with the Better
Business Bureau.
Service company ratings
are updated daily on Angie’s List,
but members can find the 2009
Super Service Award logo next to
company names in search results
on AngiesList.com.
Angie’s List is where
consumers share their ratings
and reviews on local contractors
and companies in more than 500
different categories.
22
The Garage Door News
FEBRUARY 2010
CLASSIFIEDS
Sales Manager-Commercial Doors
Cornell Storefront Systems is seeking
a Sales Manager to be our primary
product sales agent. This person will
manage the business development
of new product sales of the company
within the national commercial
door arena. This position requires
the individual to provide leadership
and direction into new markets and
industries. The ideal candidate will
have commercial door sales experience
with excellent communication and
presentation skills. In addition, this
person must be comfortable using
word, excel, PowerPoint, email and
the Internet. A bachelor’s degree is
preferred.
Please send a letter of
interest and work history to: hrdept@
cornellstorefronts.com
CLASSIFIED ADS ARE FREE
Fax your ad to:
866-838-2967
or e-mail [email protected]
Garage Door Tech/Sales/Estimator/
Manager
Located in Central Illinois. Garage door
Tech must have residential/commercial
installation and service experience.
Sales/Estimator must have experience in
sales both res/com estimating. We have
competitive wages and benefits. Send
resume to [email protected]
CLASSIFIED ADS ARE FREE
Fax your ad to:
866-838-2967
or e-mail [email protected]
BUSINESS FOR SALE
San Francisco, CA
Cellularized mobile residential garage
door company - licensed, insured and
bonded for 25 years. 10% growth per year
- franchise and expansion possibilities.
Inventory and vehicles included. San
Francisco has a garage door every 25 feet.
Company has been owned and operated
by one person. Recession and depression
proof. $880,000 (415) 931-1540. TFN
Michigan Commercial Door
Group, LLC
Southeastern
Michigan
seeks
experienced
installers,
service
technicians and salespeople for our
Automatic/Overhead Door Division.
E-mail, fax, or mail your resume to
Kevin Rucinski, Michigan Commercial
Door Group, LLC 111 East 12 Mile
Rd, Madison Heights,MI 48071.
Fax: 248-629-1628 E-mail:
[email protected]
Wanted: Experienced overhead door
installer
(Commercial, residential and service)
Creative Door Services Ltd. is looking
for experienced door technicians in
Saskatoon, Saskatchewan. Information
on the beautiful city of Saskatoon can be
found at http://www.tourismsaskatoon.
com/
email [email protected] or
fax 306-653-5875
Wooden garage door manufacturer
retiring
All machines required to manufacture
wood garage doors for sale as a
package. (not to be sold individually)
All machines 575 volt 3 phase.
2- stickers (for residential
1" rails), 1- Wadkin moulder (for
commercial 2" rails), 1- Challoner
double end tennoner, 1- chop saw, 2double spindle shapers (for mullions +
stiles), 1- panel saw, 2- table saws, 4door clamping presses, 1- downward
pressure press, 2- roller machines, 1gang rip saw, 2- planners, 1- four drum
sander, 1- inverted roughter, 1- double
end trim saw, 1- blade sharpening
machine. 1- compressor, 2- 3 wing
raised panel single spindle shapers.
$85,000. or Best offer.
519-756-0082 or 519-752-5068
James Knechtel
CLASSIFIED ADS ARE
FREE
Fax your ad to:
866-838-2967
or e-mail [email protected]
Investment Opportunity
Self employed door and dock technician
seeks interested company to acquire a
percentage of my established business
and help it grow. Unprecedented
customer loyalty. Also heavily
involved in custom metal fabrication,
construction and hollow metal. Locally
known and respected since 1987.
Adding licensed industrial electrical
services in May 2010. Located in Barrie
Ontario. Highly motivated and willing
to share the wealth, please contact me
at [email protected]
Wanted: Experienced Overhead
Door Installer
(Commercial, Residential, Service)
The Door Company is looking for
experienced door technicians in Stirling
Ontario. Must be reliable, clean and
motivated. Must have a clean driver's
license. If you are interested, please
e-mail to: thedoorcompany@hotmail.
com or fax to (613) 395-3647.
Commercial Door and Dock Levelers
Ontario, CA
Install, repair and service the following:
Commercial Doors, Dock Levelers,
Vehicle Restraints, High Speed Doors,
Electric Gates and other equipment.
Must have valid DMV. NO GAMES
NO DRUGS. $14.00-$23.85 Hr.
plus benefits after 90 days. The right
candidate can grow with the company
We are Busy!!!
Resume can be emailed to
[email protected] Faxed: 909-9470717. Also you can come in and fill out
an application as well. Please call for
directions 800-648-2770.
Manufacturing Manager - NY
NY Metropolitan Area - Rolling
steel door & metal fabricator seeks
experienced individual for all phases
of operations. Must be able to multi
task in administrative, problem
solving, sales, marketing, production,
shipping, employee personnel, phones,
maintenance of trucks & customer
service. Computer Experience A +.
Bilingual A +. Please forward your
resume w/ salary requirements to
[email protected]. Or fax to the
attention of Mr. G @ 718-353-0724.
Commercial Door Manager
Well established full service door
company is seeking a commercial
manager. Must be able to do take-offs
and estimate projects. Manage current
accounts and cultivate new prospects.
Full company benefits.
Bilt Rite
128 N. Shorecrest Rd
Columbia, SC 29209
803-783-3769 (Fax) or e-mail
[email protected].
WANTED EXPERIENCED OVERHEAD DOOR TECHNICIANS
Well established CONCORD, ONTARIO overhead door company requires
technicians to join our team. Electrical experience required!
Please forward your resume to [email protected]
The Lighter Side
23
The Garage Door News
CLASSIFIEDS
Residential Garage Door Business For Sale:
Located in Ellis County, Texas just 30 minutes south
of downtown Dallas. We have been in business
since March of 2001 with an excellent standing
with the BBB of North Texas. We are selling the
business due to relocation overseas. It will include
the Name, Fully decaled 1 ton Chevy Express 3500
Van 2004 (110000 miles that has always been
serviced on time and shows well) with custom steel
rack, Current inventory and all past dated invoices
for customer service. Gross annual income since
2006 $140,000.00 or better. Asking $75000. We
are also selling our home located in Midlothian, TX
$140000. You can contact me at 972-723-8855 or
email me [email protected] and ask for Dorian.
WANTED:
Experienced garage door installer/garage door
helper who is motivated and reliable, in the
Burlington/Hamilton region. Mainly residential
doors, however, there are some commercial doors.
Driver’s license is required. If you are interested
please email: “[email protected]”.
For Sale:
Gulf Coast US garage door dealership with sales of
$4,000,000 + USD, includes both residential and
commercial installation and service. Owner wishes
to retire, will lease facilities. With approved credit,
some owner financing available. Contact john@
zollerconsultinginc.com or Zoller Consulting at 800243-2771.
GARAGE DOOR HELPER WANTED:
For a garage door company in the DURHAM region.
Must be able to handle residential, commercial
and industrial doors. Must be reliable, clean and
motivated. Must have a clean driver's license. If you
are interested, please e-mail to autographdoors@
bellnet.ca or fax to 905 686 9725.
OVERSTOCK!!!
Slide locks for 2" Tracks
ONLY $.50 each plus Shipping.
Brazosport Overhead Door
979-848-1414
FEBRUARY 2010
APPOINTMENT
CHI Overhead Doors
Promotes Mervin
Miller to Inside Sales
ILLINOIS - Mervin Miller has recently
moved into the position of Customer Service
Representative for C.H.I. Overhead Doors.
During his more than 13 years at C.H.I.,
Miller has worked in several departments
in many different capacities, with the most
recent being the foreman of the hardware
department.
With experience in nearly every major
area throughout the C.H.I. manufacturing
facility, Miller is an experienced and
knowledgeable addition to the Customer
Service Team at C.H.I. Overhead Doors.
New US Residential Construction in December 2009
WASHINGTON - The U.S. Census Bureau
and the Department of Housing and Urban
Development jointly announced the following
new residential construction statistics for
December 2009:
BUILDING PERMITS
Privately-owned housing units authorized
by building permits in December were at a
seasonally adjusted annual rate of 653,000.
This is 10.9 percent (±2.4%) above the revised
November rate of 589,000 and is 15.8 percent
(±2.9%) above the December 2008 estimate of
564,000.
Single-family
authorizations
in
December were at a rate of 508,000; this is 8.3
percent (±1.2%) above the revised November
figure of 469,000. Authorizations of units in
buildings with five units or more were at a rate
of 127,000 in December.
An estimated 571,600 housing units
were authorized by building permits in 2009.
This is 36.9 percent (±1.0%) below the 2008
figure of 905,400.
HOUSING STARTS
Privately-owned housing starts in December
were at a seasonally adjusted annual rate of
557,000. This is 4.0 percent (±9.3%) below
the revised November estimate of 580,000, but
is 0.2 percent (±11.5%) above the December
2008 rate of 556,000.
Single-family housing starts in
December were at a rate of 456,000; this is 6.9
percent (±8.5%) below the revised November
figure of 490,000. The December rate for
units in buildings with five units or more was
92,000.
An estimated 553,800 housing units
were started in 2009. This is 38.8 percent
(±1.4%) below the 2008 figure of 905,500.
HOUSING COMPLETIONS
Privately-owned housing completions in
December were at a seasonally adjusted annual
rate of 768,000. This is 11.2 percent (±13.6%)
below the revised November estimate of
865,000 and is 25.3 percent (±8.6%) below the
December 2008 rate of 1,028,000.
Single-family housing completions in
December were at a rate of 503,000; this is 11.1
percent (±10.2%) below the revised November
rate of 566,000. The December rate for units in
IDA EXPO 2010
LAS VEGAS, NEVADA, APRIL 20-24, 2010
buildings with five units or more was 245,000.
An estimated 796,000 housing units
were completed in 2009. This is 28.9 percent
(±3.0%) below the 2008 figure of 1,119,700.
The Garage Door News
FROM
THE
WEB
NOTE: These questions and answers have been taken from various
home improvement newsgroups on the internet. These questions are
real, and the answers are provided by other internet users, not by the
Garage Door News. We are printing these questions to let the industry know what types of information people are looking for about
garage doors and garage door openers. The answers will give you an
idea of what type of "neighborly advice" is being given out. Please
fax us your comments or concerns about this column (866-838-2967).
QUESTION 1:
I hope someone can help me out.
We're in a bit of a jam!
Our garage door is jammed.
No amount of force seems to be
able to move it. I have been able to
lift it about 18 inches using our two
car jacks, but no further.
I have disconnected the
electrical opener, so it is not
working against that.
At the top of the door
opening on the wall is a horizontal
bar with two coil springs. At the end
of the bar are two pulleys with cable
that go to the bottom of the door.
I think this is a counter-weighting
mechanism to enable easy lifting
of the door. The right-hand spring
seems broken. The cable on the
right is slack, the cable on the left
is very tight.
The door is jammed solid, I
cannot move it up or down by more
than an inch or so. I checked the
rollers on the sides and they do not
seem jammed. Any ideas on how I
can free up the doors? We need our
cars!
QUESTION 1, ANSWER 1:
With one spring being broken, one
spring torsion can't lift the door
which weighs a couple hundred of
pounds. Try to find the jam, and try
to lift the door giving more push
on the broken spring side. Then
leave the door open and call for
the service. Make sure the cable is
not tangled and rollers are all on
track (not jumped out). At least you
should be able to open it with one
spring working. I once replaced a
broken spring myself. Not easy,
but can be done being very careful
for safety. Took me a whole day
including the trip to the hardware
store for parts.
QUESTION 1, ANSWER 2:
I doubt that's the reason. The door
should be able to be moved up with
one or both cables slacked.
The original poster didn't
24
FEBRUARY 2010
THIS MONTH'S QUESTIONS
QUESTION 1:
Garage door is jammed shut
describe the size or material of the
door, but it's likely just too heavy
for him to lift by himself. He should
get a few strong friends and give it
a try.
My single width garage
door exerted a down force of about
250 pounds when almost closed and
resting on a scale with both cables
disconnected. I probably could have
lifted it by myself but I didn't want
to risk a hernia. (I made that weight
measurement to determine what
strength expansion springs to buy
when one of them bust. No color
coding on the original springs.)
QUESTION 1, RESPONSE:
It is a double-sided garage door
made of wood with four windows
along the top. The door is quite old.
If it is as old as the house - upwards
of 25 years old. We were actually
thinking of replacing it, since it
is starting to rot through at the
bottom.
I checked and the rollers
seem free in their tracks and
the cables don't seem jammed
anywhere.
If the door weighs 250 lbs,
then that would explain why I can't
open it. My one neighbor recently
moved out and the other one is
disabled, so I can't count on them.
I've found a guy on Craigslist that
said he'd come out for $99. Hope
he's good.
I just don't seem to see a
jam. But there probably is one, since
even our car jacks have difficulty
lifting the door and a car jack can
lift more than a couple of 100 lbs.
Will have to wait for this service
guy to see what's up. This couldn't
have happened at a worse time. We
just got a call that our daughter's
Girl Scout troop was returning
earlier than expected from camp,
both our cars are in the garage, it's
a Sunday and my wife wanted to go
to church and tomorrow we have to
get my daughter to school and we
have to get to work. Murphy's law
at its best.
QUESTION 1, ANSWER 3:
Murphy's law. Luckily our trailer
tow truck is always parked in the
back yard carport. Good luck.
QUESTION 1, ANSWER 4:
Been there, done that, very recently.
Luckily, it happened as I closed the
door leaving for work, and had one
untrapped car. Boy did I cuss when
I got home that night, and all the
opener did was make one end of the
door go up a couple of inches.
The fix was an emergency
service call to a local overhead
door vendor. Within 24 hours, they
did a temporary repair with a cable
clamp reconnecting the broken ends
of the spring, for about 20 bucks.
I went ahead and had both springs
replaced, for about $275, but I had
to wait a week for an opening in
their schedule, to get that done. If
you call and say 'trapped cars', that
bumps you to the top of the list for
the temporary repair, at least for the
people I used.
You theoretically could
undo the spring on the other side
and open the door, but I would
advise against it. It is likely to make
the eventual repair cost even more,
and those are greasy nasty parts
that will bite you. And without the
counterweighting, those doors are
heavy. Cabs, kind neighbors/coworkers/using up a couple vacation
days till the repair guy can get there,
are the painless solutions.
QUESTION 1, ANSWER 5:
If you need your cars and the door's
a goner anyway, it's time for a
sledge hammer.
QUESTION 1, ANSWER 6:
Are you sure the opener is
Continued Next Page
These questions are real, and the answers are provided by other internet users, not by the Garage Door News. We are printing
these questions to let the industry know what types of information people are looking for about garage doors and garage door
openers. The answers will give you an idea of what type of "neighborly advice" is being given out.
25
The Garage Door News
WEB (Cont'd)
disengaged? If it is, when you
operate the opener, it'll free run.
QUESTION 1, ANSWER 7:
Just measuring the size of spring can
tell the approximate weight of the
door (wire gauge of spring, number
of turns, diameter). Sometimes it is
color coded.
QUESTION 1, ANSWER 8:
Make sure the tension cable on the
side where the spring seems to have
broken isn't catching on something.
If you can lift it an inch or so and
then it stops solid, it isn't a case of it
just being too heavy. Something is
catching and jamming. It could also
be that it isn't lifting straight and is
binding up as you lift it and it tilts
to one side or the other.
QUESTION 1, ANSWER 9:
Don't spend a dollar on repairs in
that case. Just replace the doors.
Wooden doors, in my opinion, are
heavy, they rot, they sag and they
break. Definitely replace the tracks
too although you can probably
reuse the existing opener if it's in
good condition.
Replacing our wooden
garage doors with some good
quality insulated metal doors was
the best thing we've done on our 20
year old home. It didn't cost an arm
or a leg either.
Around here at least, the
smaller independent garage door
contractors will do the job better
and quicker than Home Depot et al.
Just be sure to check references etc.
because there are some cowboys in
that game.
QUESTION 1, RESPONSE:
OK, so as I said, I got this 24/7 guy
from Craigslist to come out. He told
me up front that he did not have the
right spring and that I would have
to wait until Monday afternoon if
he had to get a spring. Anyway,
since I was going to replace the
doors, I told him to just come on
over and open the door and we can
talk about replacing the doors.
About an hour later he came
over and between the two of us, we
lifted the door up and moved it until
the automatic opener engaged to
hold it in the open position. Fastest
$100 I've ever spent (and probably
for the least effort from another
person - oh well).
He quoted me about $1,600
to replace both the 16' and 9' side
garage doors with 24 gauge steel
doors. Since that was a lot cheaper
than the original quote from the
other guys, I thought I'd take a flyer
and go with this one. The electric
opener is quite new and he said it
could be reused.
He looked a little on the
cowboy side, just a guy in a truck and
he asked if I could pay in cash, but I
figured take a chance sometime. I'll
wait and see - he said he'd be back
Friday to replace the doors. I got
his DL#, his truck's registration and
a business card (with no business
address). I'm kinda wondering how
this will work out. However, he has
a US Marines sticker on his truck
and he says his brother is going
to Afghanistan in January. So I'm
gonna give him a bit of a break. If
he screws up, I'll just get the other
guys back in - how bad can you
screw up garage doors?
QUESTION 1, ANSWER 10:
Yeah, but it really is awful having
your cars stuck in the garage!
Sounds like a decent price.
He might turn out to be
excellent. Good luck, anyway!
Some things to check for
off the top of my head:
1. Do the new doors appear to be
properly aligned in the frame?
2. Are the tracks securely attached
to studs or whatever?
3. With the opener disengaged, are
the springs balancing the weight of
the doors nicely?
4. Does the opener function
smoothly, quietly and without
jerking?
If those items are okay, it's
probably a sound installation.
QUESTION 1, ANSWER 11:
A row of red flags like that, and you
keep on trucking? No address, and
I bet the phone number was a cell.
FEBRUARY 2010
There are a dozen different ways I
can think of to screw up a garage
door install, and I'm no expert. And
with a fly-by-night off-the-books
installer like that, forget about any
warranty claims.
Is a contractor license
required in your state? If he screws
up during the install and gets hurt,
does he have insurance to cover it?
What are you gonna do if half way
during the install, he suddenly says
it is going to cost a lot more?
In my opinion, better to pay
a real installer up front, and be done
with it. But if you have your heart
set on going with him, I'd insist on
riding along when he goes to pick
up the door - don't just give him
a fistful of cash. Pretty certain he
doesn't have a line of credit at the
supply house, so he'll probably
want material costs up front. Are the
doors double-layer and insulated,
or single skin bare metal? What
finish is on the steel? The price he
quoted doesn't sound much lower
than Google ballpark prices, but I
don't know how costs run in your
area.
QUESTION 1, ANSWER 12:
I'd call a garage door company.
Those springs have a terrifying
amount of energy. I'd sure not
want to cut one of those loose. In
some departments, I'm a quivering
coward, and this is one such.
QUESTION 1, ANSWER 13:
I'm with you. I'd sure not want a
one man operation, like that. Too
many ways to screw up. A garage
door should last much of the life of
the house. Not something to leave
to fly by nights.
QUESTION 1, ANSWER 14:
Hey, I replaced a broken spring and
cable. It just needs proper tools and
time. Can be done.
QUESTION 1, ANSWER 15:
Having uneven tension from the
torsion spring will cause it to jam.
Best bet is to just call the garage
door company. I've replaced them
but it is better a two person job
when both people are experienced.
I'd rather replace an outlet on a live
circuit than work on a garage door.
QUESTION 1, ANSWER 16:
Try putting the lifting pressure on
the side where the spring is broken.
That might possibly unjam it as
you're trying to lift it. Replacing the
broken spring is a relatively simple
job but you have to be very careful
and you should replace them in
pairs. If you're not handy, call a
garage door installer and pay them.
QUESTION 1, ANSWER 17:
I was told to soak the springs with
oil (like 10-30) to prolong the life.
QUESTION 1, ANSWER 18:
It's common here to see a perfectly
decent guy, recently retired, work
like that. I see no note that he asked
for money before showing up for
the install, so you've made a wise
choice I bet if you are in a military
community area.
QUESTION 1, RESPONSE:
OK, I promised y'all an update.
He actually called me earlier
in the week and asked if he could
come over on Thursday (instead
of Friday). I said sure, about 10:30
Thursday. Still no show so I called
him and he said his technician was
on the way (about 20 minutes away).
The kid himself actually showed up
with a rented U-Haul with the doors
on it, about an hour later. I guess
talking about a technician makes
him seem bigger to himself.
He started working and
it seemed a struggle to do it all
by himself. The thing that mainly
struck me is that while he seemed
to know what he was doing, he
was not experienced in the ways of
contractors. He asked for drinking
water and it was one of the very
rare occasions where a contractor
asked to use the bathroom. This
inexperience became very marked
since he took hours and hours to do
the job single handedly (one door
is a double door 16' wide and the
other was a 9' single door) and at
Continued Next Page
26
The Garage Door News
WEB (Cont'd)
about 7pm he asked for some food.
I never realized the poor kid didn't
bring anything to eat. He almost hurt
himself when dismantling the 16ft
door and he dropped the top portion
with the glass panes in it - glass all
over my garage. Also, he left a lot
of the screws lying around. I went
around that night and the next day
to try and make sure I retrieved all
the discarded screws and junk so as
to not get an accidental flat when
parking in the garage.
The other unwelcome
surprise is that he tagged on a $125
removal fee to dispose of the old
doors. From the way he talked, he
was going to take them back to
wherever he bought the new doors
from and it was a pass-through
charge.
The overall installation
seems very solid. I checked all the
things outlined in the above post, and
they all seem to be just fine. I also
have a couple of handymen doing
some other outside renovation at
this time (deck repairing, painting)
and I know the guy who does that
quite well - he is quite good at most
jobs around the house - he checked
out the new doors and says they
seem very well done. So overall,
I'm still kind of ahead with the
price.
There are a few niggly
things. The old doors had windows,
the replacements don't. The old
doors had a latch that one could
latch the doors (and open them
with if they were off the opener) the new one doesn't have this. More
worrying is that the single door that
is not on an opener and has no other
egress than through the door has no
lock like the old one used to have
- not that we ever in all the time
we lived here locked the door, but
still. I might invest in a little latch
on the side with a padlock if it ever
gets to be an issue. It seems that
he never considered that and didn't
look if there were different models
in the shop to accommodate the
requirements.
In conclusion, I think he
FEBRUARY 2010
is very inexperienced, but that he
does good workmanship and that
I got a good price. My take-away
lesson is to be more careful with the
specifications and not simply make
a blanket statement to "replace the
doors".
He did tell me there was a
60-day warranty on the installation,
but the trophy here would be if I
never have to find out whether he
honors that warranty.
Overall, we are ok with the
new doors.
QUESTION 1, ANSWER 19:
You were lucky, and hopefully will
remain that way. Sounds like he
needs to hook up with your regular
handymen for some mentoring.
Seems like a basically good but
clueless kid. Did you ask about
contractor license and insurance?
Warranty on the installation is less
important than the warranty on the
door itself- will the door company
honor that with an iffy install job?
Asking to use the bathroom
on a long job is to be expectedwhen I had a furnace replaced,
I showed the guys where it was
when they did the estimate. Asking
for food is pushing it. Panels for a
16-foot door are a 2-man lift, both
for safety and to avoid damaging
the parts. As you realized, the lack
of windows, the lack of an outside
latch, or a lock on the second door,
are due to insufficiently documented
requirements. The 'disposal fee'
probably paid for the rented U-haul,
which may have come up at the last
minute when the door wholesaler
declined to load them on his pickup
truck. (You gotta support the whole
length when hauling stuff like that
flat.)
If you do decide to add a
lock to the second door, and an
outside latch to the main door,
you should be able to buy the parts
online or at the same dealer where
the kid bought the door. They are
simple to install, and the track
probably already has the notches
for them.
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