Fall, 2015 - In Your Interest

Fall 2015
SERVICE CREDIT UNION OPENS PEASE BRANCH
Service Credit Union recently opened its 50th
branch worldwide, 32nd in New Hampshire and
2nd on a stateside military installation. The branch
is located at 153 Newmarket Street in Portsmouth,
N.H. and is open to all military ID cardholders, active
and retired.
“Service Credit Union is honored to return to the
place where it began more than 55 years ago. Our
roots are deep at the site of Pease Air National
Guard Base,” said Gordon Simmons, President/
CEO of Service Credit Union. “Service Credit Union
will bring its unparalleled financial services and
convenience to the military here at Pease.”
Service Credit Union offers enhanced products
and services, such as surcharge-free ATMs, free
ATMs, free debit card usage, No Fee Checking and
Student Checking, getting paid up to two days early,
instantly-issued Visa® credit and debit cards, loan
discounts, online auto buying center, and sevenday banking at all in-store locations. Plus, members
can enjoy a comprehensive suite of online services
including bill pay, mobile apps, remote check deposit,
SMS text messaging, person to person payment
system, an online financial management system,
Apple Pay,™ TouchID™ and EyePrint ID™ and online
TurboTax ® products.
The Pease Air National Guard Base Branch will
be a full-service branch and will be open Monday,
Wednesday and Friday from 9 a.m. until 5 p.m. and
on drill weekends Saturday and Sunday from 9 a.m.
until 4:30 p.m. Members can also visit the nearby
Pease Tradeport branch located at 14 Manchester
Square which is open to the public.
THE EYES HAVE IT: SERVICE CREDIT UNION ADDS BIOMETRIC TECHNOLOGY TO ITS MOBILE BANKING APP
Technology Powered by Digital Insight and EyeVerify Brings Password-Free Mobile Banking to Member.
Service Credit Union is working with
Digital Insight, an NCR company, to offer
its members a password-free mobile
banking experience with Eyeprint ID™
from EyeVerify. With the use of the
mobile device camera, Eyeprint ID™
technology takes an image and patternmatches the blood vessels in the whites
of the eye, eliminating the need to
remember and type a password.
“Earlier this year, Service Credit Union
began offering Touch ID™ to access its
mobile banking app on Apple devices,”
said Gordon Simmons, President/CEO at members the ability to:
Service Credit Union. “By adding Eyeprint
• Seamlessly access their credit union
ID™ technology to our mobile banking
data and services as if they had entered
app, we are providing our members
a valid username and password
with the latest biometric authentication
solution and giving them a choice in how • Avoid lockouts and password-related
to log in to our mobile banking app –
calls to member services
password, Touch ID or Eyeprint ID.”
• Safeguard sensitive financial information
Eyeprint ID™ technology gives
as their unique eyeprint enables
Service Credit Union members the
a secure log in to their mobile
convenience to access their finances
bank account
in a more simple and secure way.
Service Credit Union is now offering its
“Service Credit Union is dedicated to
exceeding their members’ expectations,”
said Jeff Hughes, general manager of
Digital Insight and CTO of NCR Financial
Services. “The addition of Eyeprint ID™
to their mobile banking app provides their
members with an innovative and easy way
to log in to mobile banking.”
Eyeprint ID™ is accessed through
Service Credit Union’s mobile banking
app available for download through the
App StoreSM and Google Play.™
A MESSAGE FROM THE PRESIDENT
$1,399,343,942
$1,705,810,347
$2,202,996,228
Loans
Deposits
Assets
DIRECTORS & OFFICERS:
$3,000,000,000
$2,500,000,000
Dear Valued Member,
At Service Credit Union, we are pleased to respond
in a time of need for our members. While remaining
hopeful that Congress can avoid a government
shutdown this year, Service Credit Union is already
prepared to help those who may be affected
financially.
Service Credit Union will credit direct deposit for military and DoD
government civilian employee members if the government shuts down in 2015.
Service Credit Union will automatically deposit the amount of military or DoD
government civilian employee member’s pay into the member’s account, based on
their last received direct deposit to the credit union.
$1,563,517,300
$1,844,486,894
$2,356,478,899
$1,745,996,588
$1,942,758,135
$2,479,482,468
Clifford Taylor, Chair; David Hanchett, Vice Chair;
Gordon A. Simmons, Treasurer/Secretary;
Barbara Roberge, Joanne Whiting, James Fishbein (A)
SUPERVISORY COMMITTEE:
David Hanchett, Chair; Michael McMahon, Secretary;
Ronald Smith, Donald Houldsworth, Deborah Schreck
$2,000,000,000
CREDIT COMMITTEE:
William McDill, Chair; Gordon A. Simmons, Secretary;
$1,500,000,000
David O’Connor, James Lyn Walters, Raymond Drapeau, Scott F. Wensley
$1,000,000,000
$500,000,000
$0
STATEMENT OF CONDITION
As of July 31, 2015
Loans
Deposits
Assets
We also have additional access points, more convenient products and services
which enhance our members’ experience. We continually look for ways to improve,
whether members are down the street or across the globe. Service Credit Union
opened up a new branch at Pease Air National Guard Base where the credit union
first started more than 55 years ago as well as in Walmart locations in Gorham,
Amherst and Somersworth.
We rely heavily on our credit union’s strong focus on harnessing the power of
new technology. These programs, many at no cost, are available to our members
worldwide. These are critical to our mobile membership. We recently introduced
EyePrint ID™, another biometric authentication. With the use of the mobile device
camera, Eyeprint ID technology takes an image and pattern-matches the blood
vessels in the whites of the eye, eliminating the need to remember and type a
password.
Referred to as latest biometric authentication solutions, EyePrint ID and TouchID™
technologies free consumers from having to enter their username and password
in order to access their finances. Both provide utmost security while offering
convenience of speed and ease-of-use. Earlier this year, Service Credit Union
members began accessing their mobile banking with just their fingerprint using
Touch ID instead of traditional login credentials.
2013
2014
2015
7/31/2013
$1,514,344,107
$1,822,468,050
$2,323,705,345
7/31/2014
$1,646,489,142
$1,930,708,114
$2,442,648,378
7/31/2015
$2,038,713,997
$2,132,722,963
$2,706,019,347
Number of Members 214,072
2015
EMPLOYEE OF
THE 2ND QUARTER
We encourage you to review all the services that we offer our members. Please visit
servicecu.org, call us 24/7 at 800.936.7730 or 00800.4728.2000 or visit any branch.
Thank you,
Gordon Simmons
President / CEO
READY TO SERVE
in the event of a Government Shutdown.
Service Credit Union members:
• Will automatically be credited the amount
of their last direct deposit.*
• Can take advantage of a 0% APR shutdown loan.*
Set up direct deposit now, so you’re covered.
Deborah Smithee
Member Service Representative | Hohenfels Branch
Please join us in congratulating Deborah
on her success!
24 /7 CONTACT CENTER
800.936.7730 (U.S.) • 00800.4728.2000 (Int’l)
DSN (314) 493.4384/4385
REAL ESTATE LENDING: 800.619.6575
CALL24 TELEPHONE TELLER
U.S. 800.962.6385, Germany 0800.732.8847 or DSN 314.493.4386
Outside Germany 00800.4728.2000 (toll free) or +49.631.351.20900
ONLINE BANKING/ELECTRONIC SERVICES: 800.936.7730
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S U P P O R T I N G
Friday, July 3, 2015 - Sunday, July 5, 2015
Independence Day Celebration- Ansbach,
Garmisch, Baumholder, Grafenwoehr,
Hohenfels, Ramstein, Spangdahlem
and Stuttgart
The 4th of July events consisted of various games for
children and adults along with traditional carnival rides
and food. Service Credit Union was at the event to
pass out summer-themed giveaways to both adults
and children.
Saturday, August 1, 2015
Motor Weekend Car Show- Spangdahlem
This is the flagship event for the 52nd FSS/FSD on
Spangdahlem Air Base. This event featured cars,
trucks and motorcycles that competed in different
categories. There was a live band, food and drinks.
Service Credit Union was on-site to distribute free
giveaways.
Saturday, August 15, 2015
Fishing Derby- Grand Forks, ND
Service Credit Union’s sponsorship helped to fund
the event. Military members also had an opportunity
to sign the Military Saves Pledge at the event. Service
CreditUnion was also on hand with giveaways.
Thursday, August 20, 2015
Diversity Day- Spangdahlem
The third annual Diversity Day brought all of the
different cultures in Spangdahlem together to
celebrate and learn about each other’s history,
heritage and traditions. The event had music, children’s
activities and entertainment for the entire family.
Service Credit Union was the exclusive sponsor of the
event t-shirts.
Saturday, August 22, 2015
C.A.R.E Fair- Stuttgart Panzer/Patch
This event showcased all of the services
available to the military community members.
Service Credit Union was on-site to hand out
giveaways and information.
USO Sun and Fun Day- Kaiserslautern
Military Community (KMC)
A children’s appreciation event before school began
for the KMC area. Service Credit Union was the sole
sponsor of the Service Credit Union Kiddie Train. The
event had numerous activities for families and children.
O U R
Hamburgers, hot dogs, bratwursts, chips, popcorn
and cake were free to all the visitors at the event.
Service Credit Union was at the event to distribute
giveaways.
Friday, September 11, 2015
C O M M U N I T Y
Ninja Warrior Challenge- Grand Forks, ND
This squadron competition combined a
golf tournament with an obstacle course.
Service Credit Union setup a table on-site with
program collateral and giveaways.
Ready & Resiliency Fair- KMCC
Wednesday, September 23, 2015
Service Credit Union had a table at KMCC food court
to showcase what Service Credit Union has to offer
when it comes to resiliency-based services. Resiliencybased services are financial, medical or psychological
services, which support resiliency with regards to
behaviors, attitudes and problems that military families
may face from time to time.
College Night- Rhine Ordnance Barracks
Air Force Ball- Grand Forks, ND
Service Credit Union was a sponsor for the Grand
Forks AFB annual Air Force Ball. All proceeds from
the event went to support Grand Forks AFB Airmen
and their families.
Saturday, September 12, 2015
Air Force Ball- Spangdahlem Air Base
Service Credit Union sponsored the 2015 Air Force
Ball on Spangdahlem Air Base. This event fosters a
healthy and formal atmosphere for Airmen to enjoy
dining and socializing with their peers, colleagues and
special guests while at the same time improving the
U.S. Air Force. Service Credit Union sponsored every
E1 – E4 Airmen’s Air Force Ball ticket.
Thursday, September 17 - Sunday,
September 20, 2015
Ramstein Welfare BazaarRamstein Air Base
This is Ramstein Air Base’s largest event of the year,
with attendance of over 20,000 people from the
military community. The event featured over 140
vendors from throughout Europe, great food, and a
public drawing. The Welfare Bazaar was hosted by the
Ramstein Officers’ Spouses Club (ROSC), who uses
the proceeds to give back to the community.
Friday, September 18, 2015
Air Force 68th Birthday- KMCC, Ramstein
Southside, Spangdahlem Air Base and O/S
Contact Center
Service Credit Union honored the Air Force’s
68th Birthday by offering cake and refreshments at
Service Credit Union Air Force Base locations.
Representatives from over 110 Universities, Colleges
and Educational Organizations based out of the U.S.
and Europe offered an opportunity for students
to learn about different programs and options
available to them after they graduate high school.
Service Credit Union was on-site to distribute
notebooks, shopping bags and materials pertaining to
our Student Checking accounts. This event was hosted
by USAG Kaiserslautern & MWR and Kaiserslautern
High School.
Friday, September 25, 2015
Family Glow Golf TournamentGrand Forks, ND
Service Credit union was the sole sponsor for the
family fun event which draws families to the golf club at
sundown. Individuals and teams competed for prizes.
Service Credit Union will be on-site to hand out
family-friendly giveaways.
Saturday, September 26, 2015
Fall into a Healthier You- Ansbach
Service Credit Union teamed up with the Katterbach
Fitness Center to sponsor the Fall into a Healthier
You program. This health-based event will last 8 weeks
and will encourage participants to attend classes for
points, including fitness and nutrition for the entire 8
weeks. A large Service Credit Union banner was hung
inside the gym beginning on the event kick-off and will
remain for one year.
Squadron Half-MarathonGrand Forks, ND
This half-marathon event was a fundraiser where
Service Credit Union hosted a table to hand out
giveaways and account information. All proceeds from
this event went towards helping a local airman with
brain cancer.
S U P P O R T I N G
O U R
C O M M U N I T Y
SERVICE CREDIT UNION VETERANS PROGRAM MEMBERS
DONATE TO VETERANS COUNT
Service Credit Union President/CEO Gordon Simmons, right, presents the Veterans Program Affinity Credit Card donation to Veterans Count Seacoast Chair Greg Whalen.
Service Credit Union President/CEO Gordon
Simmons recently presented a monetary donation
to Veterans Count on behalf of the credit union
members who have the Veterans Program
Affinity Credit Card. Veterans Count Seacoast
Chairman Greg Whalen accepted the check for
the organization.
As part of Service Credit Union’s Veterans
Program, 2% of the interest paid on the Affinity
Credit Card is donated to the Veterans Count
organization. Veterans Count provides critical and
timely financial assistance and services when no
other resource is available to veterans, service
members and their families. This organization
focuses on ensuring their dignity, health and
overall well-being.
“As part of Service Credit Union’s focus of
supporting military and Veterans, a continuing
charitable donation to Veterans Count was a
natural fit,” said Service Credit Union President/
CEO Gordon Simmons. “We are proud that
our members have supported this worthwhile
organization.”
Service Credit Union and Veterans Count
recognize the many sacrifices made not only by
our military and veterans every day, but also their
families, and want to help ease any hardships
they face.
Service Credit Union has a long storied history
of helping the military and veterans since it first
started on Pease Air Force Base in 1957. The
credit union has donated gift cards to military
families in New Hampshire and overseas for
many years, partnered with the USO to bring
Thanksgiving dinners to the soldiers and their
families throughout Germany, and is a major
sponsor of many events on military bases where it
has branches.
All former military veterans and Department of
Defense civilian employees, regardless of their
length of government service, and their families
“As part of Service Credit Union’s focus
of supporting military and Veterans,
a continuing charitable donation to
Veterans Count was a natural fit.”
–Gordon Simmons, Service Credit Union President/CEO
are now eligible for Service Credit Union’s
Veterans Program. Besides the Affinity Credit
Card, Veterans Program members receive price
benefits on loans and deposits.
L E A D I N G T H E WAY I N O N L I N E BA N K I N G SECU RIT Y
Service Credit Union introduces
Eyeprint ID™ and Touch ID.™
Eyeprint ID
• Takes a photo of your eyes for a unique-to-you login.
• Available on devices with a 1-megapixel front camera.
Touch ID
• Uses the same fingerprint recognition as your iPhone.®
• Available on iPhone 5s, iPhone 6 or iPhone 6+.
Download the mobile app today.
Access your Service Credit Union
account at a CO-OP Shared
Branch location near you!
Pay with your Visa® debit or
credit card using Apple Pay.™
Now you can enjoy all the benefits of your
Service Credit Union debit or credit card using
Apple Pay on the iPhone 6® and Apple Watch.™
All credit unions share the “people helping people”
philosophy. Through a special partnership, your accounts
can be serviced at other select credit union branches
throughout the U.S. and overseas!
Apple Pay changes how you pay with
breakthrough contactless payment technology
and unique security features built right into the
iPhone 6 and Apple Watch. So you can pay in
an easy, secure and private way.
Download the mobile app today.
For additional CO-OP locations near you, call toll-free:
888-SITE-CO-OP (888-748-3266) or visit our web site
at www.co-opsharedbranch.org
T O H O N O R T H O S E W H O H AV E S E R V E D
THE VETERANS PROGRAM†
All prior military & DOD civilian employees
are eligible, regardless of length of service.
• Affinity Credit Card
2% Of credit card interest paid to
be donated to select veterans
organizations.
• Loan Discounts
• Certificate & Savings
.35% Above the current
savings rates.††
• Free ATMs
ATM surcharge fees refunded.‡
.35% Discount on select loans.
Sign up at any branch, online or by phone 24/7.
†Must have served in the military or currently working or have worked for the DOD (both regardless of length of service) and maintain direct deposit of your net pay (NOT ALLOTMENT) into a Service Credit Union (SCU) checking or savings
account. See servicecu.org/veterans for details. ††.35% above the current savings rates and current 1-year certificate rate for a 6-month term. ‡The number of free withdrawals from non-Service Credit Union ATMs is 20 monthly. ATM surcharges
from other financial institutions will be refunded up to $20 a month and Visa International Service Assessment (ISA) fees on debit and credit cards combined will be rebated up to $20 monthly. Eligibility requirements are direct deposit of entire net
pay into a SCU checking account and maintaining a positive balance in all your SCU accounts. Refunds will be applied to account on first business day of the following monthly cycle that the rebate eligibility requirements were met. The rebate benefit
is only available for SCU checking account holders. Excludes No Fee Checking.
Touch ID and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. Eyeprint ID is a trademark of EyeVerify, Inc. Visa is a registered trademark of the Visa International Service Association. Apple, the Apple
logo, iPhone, Apple Watch, Apple Pay and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries.
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