UAE eServices User Manual

Transcription

UAE eServices
User Manual
www.moieserv.ae
October 2006
Version 1.0
Table of Contents
Introduction
………………………………………………………………………….3
What is UAE eServices
………………………………………………………………………….4
What are the requirements?
………………………………………………………………………….4
Methods of Payments
………………………………………………………………………….4
How to install/ Installation and Configuration ……………………………………………………….5
How to register
…………………………………………………………………………10
How to fill the Registration Form …………………………………………………………………………11
Login Page
………………………………………………………………………..12
Main Menu
….…………………………………………………………………….13
How to fill the application form
….…………………………………………………………………….17
Generating the application form
………………………………………………………………………..28
My eForm
………………………………………………………………………..29
Troubleshooting & FAQ
…………………………………………………………………………34
Tips, Hint's and Assistant
…………………………………………………………………………35
Introduction
2
EMARATECH is the preferred strategic partner of the UAE Ministry of Interior.
EMARATECH works closely with all General Directorate of Residency & Foreign Affairs
in supporting them to enhance their profile of services and business processes
internally and for its customers.
UAE eServices is a website where customers can login, choose the type of service
(e.g. visa or residency) they wish to apply for, fill in the form and complete the
payment online. The paid application is later submitted to the appropriate Emirate
NRD counter for further processing.
UAE eServices is a very user friendly and advanced site in which you input the
applicant's information and the output comes as an electronic form which can be used
for the processing of visas.
www.moieserv.ae
What is UAE eServices?
EMARATECH has powered the UAE eServices a unique concept that considerably
reduces waiting time, commuting stress, payment delays and above all gives the
3
residents of UAE an efficient process & document management solution for
government services. Through UAE eServices we enable you to work online and
process information and Govt. procedures at the click of a mouse.
What are the requirements?
-
Windows 2000, ME, or XP
-
Internet connection
-
Internet Explorer version 6.0 or above
-
Color Laser printer
Methods of Payment
Payment is done online by using different methods.
1. CBD Direct Debit – This service is provided by Commercial Bank of Dubai so their
customers are able to make direct debit payment. (8004474)
Note: To use the CBD Direct Debit payment, you should open an account in
Commercial Bank of Dubai with the Attijari Online Facility. The bank will provide you
with a Username and Password which will be used in the site while making the
payment through CBD Direct Debit.
2. Credit Card -- Credit cards from any bank can be used e.g. Visa Card or Master Card
How to Install? / Installation and Configuration
The installation procedures are important in order to use the UAE eServices and
functions properly.
In order to be able to use the UAE eServices application, customers are required to
complete the following 3 steps:
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Step 1:
Setting up the printer
You MUST have a laser printer in order to print the application form.
• Go to Control Panel
• Select Printers
• Right click on the printer you wish to configure
• Go to Properties and ensure the paper output size is set to A4 (the location of
this option depends on your printer model) then click on OK
Step 2:
Internet Explorer
You MUST have Internet Explorer Version 6 or above. However, should the customer
not have it, he/she can downloaded via www.microsoft.com .
Step 3:
Download eForm Setup
• Enter the eForm Website (www.moieserv.ae)
• Click on the Downloads link.
• Download the eForm setup.
• Make sure all internet explorer pages are closed before installing the setup.
• Install the setup as an Administrator user only as shown in the next page.
• After the installation the eForm icon will appear on the desktop.
Installation Process
5
Click on Setup, to get the eForm setup link. Click Download setup to start the download.
File Download will appear, Click on Run.
Close all open Internet explorers before you proceed.
6
Click on Next to view the installation page.
Read the License agreement, to continue select “I accept the agreement” and click next.
7
Click on Install to start the installation.
The installation is complete, click on finish to use UAE eServices.
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The eServices online icon will be present on the desktop of your PC.
The eServices offline feature is used only to type the application without an internet
connection and payment is done later in Online.
Note:
Click the eServices Online icon from the desktop. This will lead you to the login page.
9
How to Register?
After installation, you need to register through the UAE eServices website
www.moieserv.ae. You have to click on New User? Register Here , and fill in the form
with your personal details and own usernames and password. This information can be
changed at any time through My Profile menu found in the main page.
Login Page
Once registered you will be able to apply, check your transactions and reprint/edit
your eForm's free of charge.
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How to fill the Registration Form?
Click on "New User? Signup" from the home page of the site to obtain the registration
form.
Login
The user can assign a login name for his eForm account.
Password
The user can assign a password for his login name.
First Name
Enter full name.
Last Name
Enter last name. (Optional)
Sex
Select the gender of the user.
Address & City
Mention the address and city of the user. (Optional)
Country
Select the country from where the user is registering his account.
Home Tel
Enter the residence phone number of the user.
Mobile
Enter the mobile number of the user.
E-mail
Enter the email id of the user.
Company
Enter the company name of the user. (Optional)
Theme Color
Select a theme color of the user's like.
Payment Type
Select the payment type to set it as default.
Notification
Preference
Choose the user's notification preference by SMS or by email.
Click Insert to submit the registration form and wait till you view the confirmation
page for your successful registration.
Successfully registered user's can login to UAE eServices using their login and
password and start applying for visas straight away.
11
Login Page
Once you are successfully registered to the site. Enter the Login name and the
password on the login page.
Click on Submit to enter the site.
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Main Menu
From the Main Menu you can select the particular application you wish to apply for.
Choose Department:
Select the appropriate Emirates for which you want to type the application.
13
Choose Group:
Options
Entry permit:
Residence:
Explanations:
This Department is for categories of all entry permits.
This Department is for categories for applying residence.
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Choose Category:
Each group (as mentioned above) has different categories. An example is shown in the
screen shot. The appropriate category should be chosen for further proceedings.
The examples for different service are as:
•
Entry Permit – New
•
Entry Permit – Extent
•
Entry Permit – Cancel
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Choose Service:
Each category (as mentioned above) has different Services. The required Service
should be selected for obtaining the appropriate form. Some of the Services are like:
•
Visit
•
Work
•
Residence
•
Multiple Entry
How to fill the application form?
Application Information
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Once you choose the required application form the appropriate form will appear on
the screen. The form title will be exactly as you have chosen among the department
and the services.
Before you begin typing the form ensure you have the following documents
1. Applicants Passport Copy
2. Sponsor's Passport Copy
3. Sponsor's Salary Certificate
4. Company establishment Card (For Company Sponsorship)
5. The applicants scanned picture.
6. Necessary information about the payment mode (credit card or CBD Username
& Password).
Personal Information
Field
Explanation
Person No:
Enter the visa number of the applicant. Applicable only for
few transactions.
The Name (Arabic)
Enter the full name of the applicant in Arabic.
The Name (English)
Enter the full name of the applicant in English
Current Nationality
Select the Nationality of the applicant from the list.
Occupation
Select the occupation of the applicant from the list.
Sex
Choose the gender of the applicant ( male or female)
Date of Birth
Choose the date of birth of the applicant from the list.
Place of Birth
Enter the place of birth of the applicant.
Country of Birth
Select the country of birth from the list.
Passport No:
Enter the passport number of the applicant in this field.
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Passport Type
Place of Issue
Country of Issue
Date of Issue
Expiry Date
Religion
Faith
Marital Status
Previous Nationality
Qualification
Mother Name(Arabic)
Mother Name(English)
First Language
Second Language
Third Language
Email
Vehicle Number
Vehicle Nationality
Choose the passport type from the list.
Enter the passports place of issue.
Select the passport’s country of issue from the list.
Select the passport Issue date from the list.
Select the passport expiry date from the list.
Select the religion of the applicant from the list.
Select the faith of the religion.
Select the marital status of the applicant.
Select the previous Nationality of the applicant from the
list.(optional)
Select the education qualification of the applicant from the list.
Enter the mother’s name of the applicant in this field.
Enter the mother’s name of the applicant in this field.
Select the first Language spoken by the applicant from the list.
Select the second Language spoken by the applicant from the
list.(Optional)
Select the third Language spoken by the applicant from the
list.(Optional)
Enter the email id of the Applicant.
Enter the vehicle number if the applicant is a driver entering
UAE through road.
Enter the vehicle Nationality if the applicant is a driver entering
UAE through road.
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Address in UAE
Emirate
City
Area
Street
Building
Residence Tel
Office Tel
P.O Box
Mobile No:
Address Abroad
Select the Emirate of the sponsor’s residency from the list.
Select the city of the sponsor’s residency from the list.
Select the region of the sponsor’s residency from the list.
Enter the street address of the sponsor’s residency.
Enter the Building name of the sponsor’s residency.
Enter the Home number of the sponsor.
Enter the office number of the sponsor if any.
Enter the Post Box number of the sponsor.
Enter the Mobile number of the sponsor if any.
Enter the address of the applicant from where he/she is
coming.
Wife/Accompanied Children
Name(Arabic)
Name (English)
Sex
Relationship
Enter the full name of the accompanied person from the
same passport of the applicant.
Enter the full name of the accompanied person from the
same passport of the applicant.
Select the gender of the accompanied person from the list.
Select the relation of the accompanied person with the main
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Nationality
Place of Birth
Date of Birth
person/ applicant.
Enter the Nationality of the accompanied person.
Enter the place of birth of the accompanied person in the
second field.
Enter the date of birth of the accompanied person in the
format dd/mm/yyyy.
Repeat entering the details as many times as required according to the passport.
Current Sponsor Information
Sponsor File No:
Sponsor Type
Relationship
Sponsor Name
Activity
Emirate
Post Office Box
Residence Tel
Mobile No
Monthly Income
Enter the Sponsor file number of the national.
Choose the sponsor type.
Choose the relation of the sponsor with the applicant from
the list. If the sponsor is not related to the applicant
choose Not Related
Enter the Sponsor’s Full name as per the passport
Enter the type of service the company offers.
Select the appropriate Emirates in which the sponsor
resides.
Enter the Post Box number of the sponsor.
Enter the Home number of the sponsor.
Enter the Mobile number of the sponsor if any.
Enter the Monthly income of the sponsor.
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Click Next to view the confirmation page.
Copy & Paste
Information which has to be retyped can be done by the Copy & Paste option. Type
the information first which should be retyped; click Copy so that the information
typed is saved. Then in the new form click Paste when ever the information should be
retyped.
Confirmation Page
21
•
Read carefully all the details to ensure the information is typed correctly.
•
If any correction is to be done click Back.
•
Click Finish to proceed further.
Pre-Payment Page
22
Once you click Finish in the confirmation page the Payment page will appear in the
screen. You will have to choose the payment type.
•
•
Payment is automatically calculated based on the application chosen.
If you require the application to be processed urgently (i.e. 24 hrs), Tick the
urgent field. The urgent service fee is AED 100.
Choose the appropriate payment type to view the amount of transaction and click next
for further process.
Application Attachment
In this page you will have to attach the applicant's picture. The applicant's picture
should be scanned and saved in the computer in advance.
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•
Select the attachment type for example Picture.
•
Click on browse and select the path of the file to be uploaded.
•
Click on Attach to attach the file.
The Uploaded picture will appear in the middle of the page.
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Now the file is attached, to move further click on Proceed to Payment. The page will
be redirected to the payment site according to your payment type.
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For CBD-Direct Debit
CBD – Cash Online:
User ID:
Enter the User ID of cash online given by the Commercial Bank of Dubai.
Password:
Enter the password given by Commercial Bank of Dubai for cash online.
PIN:
Once you login and agree on the amount, you will have to enter a 4 digit PIN provided
by the bank.
Once you enter the correct User Id and password click on ‘Log in’. This will allow you
to log in to the cash online site and then you can complete your transaction.
Once the transaction process is complete the Application form will be generated.
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For Credit Card
Field
Card Number:
Explanation
Enter the credit card no:
Expiration Date:
Enter the expiry date of the credit card.
Security Code:
Enter the last 3 digit number on the signature panel of your card.
Click on Pay to complete the transaction.
Once the transaction process is complete the Application form will be generated.
27
Generating the Application Form
Once the payment transaction is complete the system will generate the Order number
for your application.
Click on Continue printing to generate the receipt then followed by the application
form. Always keep a copy of the receipt with you to track your application and for
future purposes.
After receiving the application it should be submitted to the appropriate Immigration
counter.
Note:
Any application processed, rejected or has passed 14 days after payment WILL NOT be
refunded.
My eForm
28
Click on "My eForm" link from the taskbar of the main page.
The "My eForm" link contains 4 important services
1. My Transaction
2. My Pendings
3. My Profile
4. Logout
My Transactions
29
In this module you can search for every transaction under your user name.
The Search can be filtered by
1) Date
2) Transaction Number
3) Order Number
4) Receipt Number
5) Reference Number
6) Applicant Passport Number
The Transaction, Order, Receipt and Reference number will be obtained from the
receipt which was generated during the transaction. If you don’t have any of these
numbers you can search for your transactions by a date range.
Once you find your application, you can do the following
1. Complete Transaction
: To complete your payment.
2. See Application
: To view the application.
3. Re-Print All
: To reprint the application.
4. Re-Pay
: To repay the transaction.
My Pending
30
All your applications under your username for which the payment transaction has not
been done or for which the transaction was unsuccessful (payment was not complete)
are considered to be pending applications.
In this module you can search for every pending transaction under your username.
Click on Complete to complete the transaction directly.
Click on edit to update the transaction.
My Offline
31
Choose the transaction which was saved in offline feature and click on Synchronize to
complete the payment.
Before synchronizing the user can Edit or Delete the application if required.
My Profile
32
In this module the user can update his profile. For example Company Name or the
phone number. The password can also be changed from this module.
Logout
Click Logout when you finish your session.
Troubleshooting & FAQ
1. During installation process a message appears on the screen ‘you don’t have
privilege to install this software’. What do I do?
You need to login as an Administrator to complete the installation process.
33
2. I cannot type the Arabic characters on the eForm application. Why?
Make sure that the Arabic font is installed. The Arabic font can be installed from the
control panel.
3. What are the 4 status in eForm?
Active
Payment Pending
Processed
Refunded
: For completed applications which are not submitted.
: For applications whose transaction was unsuccessful (payment
was not complete).
: For applications submitted in Immigration.
: For applications which has been refunded.
4. After filling up the application I am not getting the payment option page.
Why?
Delete the cookies and then delete all offline files. To delete cookies right click the
internet explorer icon, choose properties to view the operation button.
5. After selecting the payment type I am getting ‘page cannot be displayed’.
What do I do?
Contact the respective bank.
6. I completed the payment but I didn’t receive the eForm application. How
can I obtain the application?
Go to My Transaction and reprint or take the order no and reference number to the
eService Help Desk at your nearest Immigration.
7. My eForm Application doesn’t have any Arabic characters printed. Why?
Make sure that the Arabic is installed and is set as Default. (Ref Q2)
8. I received the eForm application but the bar code is not proper / improper
format. What to do?
Make sure that the page setup on the printer option is set as A4 only and increase the
printer memory also. The printing page setup can be adjusted from the print
properties.
9. Instead of the bar code I have ‘Error while loading barcode’. What to do?
Reinstall the eForm setup.
10. Can we apply for a refund to a credit card if the payment is done through
another method other than credit card?
No, you will receive the refund in the same method that you paid through or to your
bank account.
11. What should you do if you don’t get the username/password box?
Try to reinstall the eForm application by using the Administrator profile and make sure
that the Internet Explorer is version 6 or above.
Tips, Hint's and Assistant
Tip 1: How to log on as Administrator in Windows XP?
34
Windows XP automatically creates an account named Administrator, but by default
you can't see this account. If you wish to modify this account and/or log on with this
account, follow these steps. Note: I have only tried this on XP Professional, I don't
know if it works with XP Home.
1.
2.
3.
4.
5.
In Control Panel, double click User Accounts.
Click "Change the way users log on or off"
Uncheck "Use the Welcome screen" and click Apply Options.
Close User Accounts and Control Panel, and log off (click Start, then Log Off)
Type Administrator as the user name, and enter the administrator password (it
will be the first password of the first administrator user account that you
created in XP). If the administrator password doesn't work, try a blank
password.
6. You're now logged on as Administrator. If you wish to edit the account, you can
now do so in the User Accounts area of Control Panel.
Tip 2: What is Internet Explorer?
Internet Explorer is a widely used software program (browser), with a graphical user
interface (GUI) that allows navigation of the WWW with relative ease. A Web page
displayed on Internet Explorer will contain text, some of it underlined and in a
different color, and images. To move to another page, click on the underlined text (or
some times on images), and the page associated with that text (or image) will be
displayed.
Tip 3: what is Credit Card?
A credit card is defined as a card authorizing a person to buy on credit.
Tip 4: How to turn off or Disable the Pop-Up Blocker?
Many pop-up programs will let you temporarily disable them by clicking on the System
Tray Icon. You can right click on them to disable and re-enable them later.
Some programs require that you remove them. Some of these programs, like
Yahoo/Google, are often installed by file sharing programs like Kaaza or Bear Share.
You may want to remove them anyway, since they are using your system resources.
How?
•
•
•
Click on the Start Button > Settings > Control Panels > Add/Remove Programs
Look for the name of the program installed (i.e. Ad Filter).
Select the program name and click Remove.
Follow any instructions you are given, and then close the Control Panels.
Customer Support
35
Email:
[email protected]
Phone:
600 52 2222
36

UAE eServices User Manual

Transcription

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