Servicers wear many hats. - Mortgage Bankers Association

Comments

Transcription

Servicers wear many hats. - Mortgage Bankers Association
Servicers wear
many hats.
MBA’s National Mortgage
Servicing Conference & Expo 2012
February 21–24, 2012
Orlando World Center Marriott
Program Guide
and List of Exhibitors
Table of Contents
Schedule At-A-Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Conference Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Shuttle Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Speaker Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Session Tracks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Tuesday, February 21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Wednesday, February 22. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Thursday, February 23. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Friday, February 24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Sponsors & Partners. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Expo Hall Info. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Expo Hall Floor Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Exhibitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Orlando World Center Marriott Floor Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
MBA’ s N ational M ortgage S ervicing Conference & E xpo
1
Schedule At-A-Glance
All events take place at the Orlando
World Center Marriott.
Tuesday, February 21
7:30 a . m .–6:00 p. m .
Conference Registration
7:30 a . m .–7:00 p. m .
MBA Membership Information Desk
2:00 p. m .–3:30 p. m .
Servicer-Only Roundtable
Discussion: An MBA Member Event
(Invitation Only)
4:00 p. m .–7:00 p. m .
Expo Hall Open
4:30 p. m .–6:00 p. m .
HUD/VA Subcommittee Meeting
(MBA Members Only)
6:00 p. m .–7:00 p. m .
Welcome Reception in the Expo Hall
“Under the Boardwalk”
12:15 p. m .–1:30 p. m .
Luncheon in the Expo Hall
8:30 a . m .–10:30 a . m .
Opening General Session: The 2012
Political Landscape and Industry
Outlook from Washington
1:30 p. m .–3:00 p. m .
Concurrent Sessions
• Servicing Quality Oversight:
A Look into the Future
of Servicing Oversight
• Best Practices in Managing
Short Sales
• Litigation Update: Addressing
the Challenges of HAMP and HAFA
• FHFA’s Servicer
Compensation Proposal
10:30 a . m .–6:00 p. m .
Expo Hall Open
3:00 p. m .–3:15 p. m .
Refreshment Break in the Expo Hall
10:30 a . m .–11:00 a . m .
Coffee Break in the Expo Hall
3:15 p. m .–4:45 p. m .
General Session:
Government Agencies Forum
7:30 a . m .–6:00 p. m .
MBA Membership Information Desk
7:30 a . m .–7:00 p. m .
Conference Registration
2
Wednesday, February 22
7:30 a . m .–8:30 a . m .
Continental Breakfast
11:00 a . m .–12:30 p. m .
Concurrent Sessions
• Defining an “eServicing Strategy”
to Deliver Real Results
• Single Point of Contact:
What’s Working? What’s Not?
Servicer Perspectives
• Loss Management
• Current Challenges in REO
Management and Disposition
5:00 p. m .–6:00 p. m .
Opening Reception in the Expo Hall
“South Beach Style”
T witter : @MBAM ortgage #MBASERVICING12
Schedule At-A-Glance
Thursday, February 23
7:30 a . m .–4:30 p. m .
Conference Registration
7:30 a . m .–8:30 a . m .
New Member Breakfast
(Invitation Only)
8:00 a . m .–8:30 a . m .
Continental Breakfast
8:30 a . m .–10:30 a . m .
General Session: Outlook on the
Mortgage Market and the Economy
8:45 a . m .–4:30 p. m .
MBA Membership Information Desk
10:30 a . m .–11:00 a . m .
Coffee Break in the Expo Hall
10:30 a . m .–4:00 p. m .
Expo Hall Open
11:00 a . m .–12:30 p. m .
Concurrent Sessions
• Servicing Alignment Initiative —
Successes and Challenges with
Adopting these New Requirements
• Kicking the Boot Camps —
Gaining an Edge in Default Servicing
Defensive Litigation
• Combating Fraud
• Property Preservation —
Protecting Neighborhoods
One House at a Time
12:30 p. m .–1:45 p. m .
Luncheon in the Expo Hall
1:45 p. m .–2:45 p. m .
Concurrent Sessions
• Judicial Foreclosures
in Today’s Environment
• Borrower Communication
in a Post-SPOC World
• The New Normal: The Brave New
World of Vendor Management
• Federal Bankruptcy Rules Update:
New Rules, New Requirements,
New Solutions
2:45 p. m .–3:00 p. m .
Refreshment Break in the Expo Hall
3:00 p. m .–4:30 p. m .
Concurrent Sessions
• Foreclosure Mediation
and Counseling Programs
• Managing and Protecting
MSR Values
• Special Servicing —
Views from the Trenches
• How Housing and Legislation
Will Affect Industry Loan
Servicing Models in 2012
3:30 p. m .–4:30 p. m .
Loan Administration
Committee Meeting
(MBA Members Only)
Friday, February 24
8:30 a . m .–12:30 p. m .
Conference Registration
8:30 a . m .–9:00 a . m .
Coffee Service
9:00 a . m .–12:30 p. m .
Default Super Session
12:30 p. m .
Conference Concludes
MBA’ s N ational M ortgage S ervicing Conference & E xpo
3
Conference Information
All events take place at the
Orlando World Center Marriott.
Conference Information Desk
Conference Registration
Tuesday, February 21 Wednesday, February 22
Thursday, February 23
Main Convention Center, Level 1, Palms Ballroom Foyer
Tuesday, February 21 Wednesday, February 22 Thursday, February 23 Friday, February 24 7:30 a.m.–7:00 p.m.
7:30 a.m.–6:00 p.m.
7:30 a.m.–4:30 p.m.
8:30 a.m.–12:30 p.m.
Main Convention Center, Level 1, Palms Ballroom
4:00 p.m.–7:00 p.m.
10:30 a.m.–6:00 p.m.
10:30 a.m.–4:00 p.m.
MBA Membership Information Desk
Main Convention Center, Level 1, Palms Ballroom Foyer
Tuesday, February 21 Wednesday, February 22 Thursday, February 23 7:30 a.m.–7:00 p.m.
7:30 a.m.–6:00 p.m.
7:30 a.m.–4:30 p.m.
Sponsored by:
Press Room (Credentialed Press Only)
Main Convention Center, Level 1, San Antonio
Expo 2012
Tuesday, February 21 Wednesday, February 22 Thursday, February 23 Main Convention Center, Level 1, Crystal Ballroom Foyer
7:30 a.m.–7:00 p.m.
7:30 a.m.–6:00 p.m.
8:45 a.m.–4:30 p.m.
Tuesday, February 21 Wednesday, February 22
Thursday, February 23 3:00 p.m.–5:00 p.m.
8:00 a.m.–5:00 p.m.
8:00 a.m.–5:00 p.m.
Business Communication Center
Main Convention Center, Level 1, Palms Ballroom Foyer
Tuesday, February 21 Wednesday, February 22 Thursday, February 23 4:00 p.m.–7:00 p.m.
10:30 a.m.–6:00 p.m.
10:30 a.m.–4:00 p.m.
Sponsored by:
4
T witter : @MBAM ortgage #MBASERVICING12
Conference
Schedule At-A-Glance
Information
Cell Phone Charging Station
Shuttle Schedule
Main Convention Center, Level 1, Palms Ballroom Foyer
Pick-up/Drop-off Locations:
Tuesday, February 21 Wednesday, February 22 Thursday, February 23 Buena Vista Palace Hotel: Convention Center Drive
7:30 a.m.–7:00 p.m.
7:30 a.m.–5:00 p.m.
7:30 a.m.–5:00 p.m.
Sponsored by:
HUD / VA Subcommittee Meeting
(MBA Members Only)
Main Convention Center, Level 1, Miami
Tuesday, February 21 4:30 p.m.–6:00 p.m.
Loan Administration Committee Meeting
(MBA Members Only)
Main Convention Center, Level 1, Crystal Ballroom, Salon K
Thursday, February 23 3:30 p.m.–4:30 p.m.
Save the Date
MBA’s National Mortgage
Servicing Conference & Expo 2013
Orlando World Center Marriott: Convention Center Entrance
Shuttle will run continuously between the Marriott
and Buena Vista Palace as schedule below:
Tuesday, February 21
1:00 p.m.–5:00 p.m.
6:00 p.m.–8:00 p.m.
Wednesday, February 22
7:00 a.m.–12:00 p.m.
3:00 p.m.–8:00 p.m.
Thursday, February, 23
7:00 a.m.–12:00 p.m.
3:00 p.m.–8:00 p.m.
Friday, February, 24
7:00 a.m.–9:00 a.m.
12:00 p.m.–2:00 p.m.
February 19–22, 2013
Gaylord Texan Resort & Convention Center
Dallas, Texas
MBA’ s N ational M ortgage S ervicing Conference & E xpo
5
Schedule At-A-Glance
Speaker Index
MBA’ s N ational M ortgage S ervicing Conference & E xpo
7
Speaker Index
Name
Session
page
Allen, Susan
Combating Fraud
37
Andress, Esq., D. Keith
Kicking the Boot Camps — Gaining an Edge in Default Servicing Defensive Litigation
37
Anselmo, Paul
Defining an “eServicing Strategy” to Deliver Real Results
24
Arnovitz, Michael S.
Federal Bankruptcy Rules Update: New Rules, New Requirements, New Solutions
41
Atencio, Mark A.
Servicer-Only Roundtable Discussion
18
Atencio, Mark A.
Single Point of Contact: What's Working? What's Not? Servicer Perspectives
25
Bacci, Arthur "Art"
Special Servicing — Views from the Trenches
43
Barbone, Raymond S.
Servicer-Only Roundtable Discussion
18
Barbone, Raymond S.
Single Point of Contact: What’s Working? What’s Not? Servicer Perspectives
25
Beckles, Ingrid
Servicing Alignment Initiative — Successes and Challenges with Adopting these New Requirements
36
Beever, Vicky
Property Preservation — Protecting Neighborhoods One House at a Time
38
Begala, Paul
Opening General Session: The 2012 Political Landscape and Industry Outlook from Washington
22
Bilderback, Kip J.
The New Normal: The Brave New World of Vendor Management
41
Blower, Bradley H.
Foreclosure Mediation and Counseling Programs
42
Bockenstedt, Randy
Single Point of Contact: What's Working? What's Not? Servicer Perspectives
25
Bond, Jane E.
Judicial Foreclosures in Today's Environment
39
Brandt, Amy
Special Servicing — Views from the Trenches
43
Brazier, Nigel D.
Servicing Quality Oversight: A Look Into the Future of Servicing Oversight
27
Brinkmann, Ph.D., Jay
General Session: Outlook on the Mortgage Market and the Economy
34
Cacici, Charlie J.
The New Normal: The Brave New World of Vendor Management
41
Carlisle, Chris
Borrower Communication in a Post-SPOC World
40
8
T witter : @MBAM ortgage #MBASERVICING12
Schedule
Speaker
At-A-Glance
Index
Name
Session
page
Caruso, Robert
Single Point of Contact: What's Working? What's Not? Servicer Perspectives
25
Castle, Caren Jacobs
Foreclosure Mediation and Counseling Programs
42
Connell, Jeff
Current Challenges in REO Management and Disposition
27
Consuegra, Daniel C.
Litigation Update: Addressing the Challenges of HAMP and HAFA
29
Cooleen, Matthew
The New Normal: The Brave New World of Vendor Management
41
Coulter, Charles
General Session: Government Agencies Forum
31
Crane, John
Federal Bankruptcy Rules Update: New Rules, New Requirements, New Solutions
41
Cutrona, Joseph A.
Current Challenges in REO Management and Disposition
27
Davis, James I.
Servicer-Only Roundtable Discussion
18
Davis, James I.
Best Practices in Managing Short Sales
28
Delk, Krys Fuller
The New Normal: The Brave New World of Vendor Management
41
DeMaritte, Dean H.
Servicing Quality Oversight: A Look Into the Future of Servicing Oversight
27
Dillard, Dana
Foreclosure Mediation and Counseling Programs
42
Dombrowski, Joseph
The New Normal: The Brave New World of Vendor Management
41
Drayne, Michael
General Session: Government Agencies Forum
31
Eakes, Janet
Defining an “eServicing Strategy” to Deliver Real Results
24
Emmons, William
How Housing and Legislation Will Affect Industry Loan Servicing Models in 2012
44
Esposito, Leo
Best Practices in Managing Short Sales
28
Finlay, Robert T.
Kicking the Boot Camps — Gaining an Edge in Default Servicing Defensive Litigation
37
Finley, Linda S.
Kicking the Boot Camps — Gaining an Edge in Default Servicing Defensive Litigation
37
MBA’ s N ational M ortgage S ervicing Conference & E xpo
9
Speaker Index
Name
Session
page
Ford, Esq., Marcy
Federal Bankruptcy Rules Update: New Rules, New Requirements, New Solutions
41
Fratantoni, Ph.D., Michael
FHFA Servicer Compensation Proposal
29
Fratantoni, Ph.D., Michael
General Session: Outlook on the Mortgage Market and the Economy
34
Freedman, Joel A.
Default Super Session
48
Fritzlen, Thomas J.
Litigation Update: Addressing the Challenges of HAMP and HAFA
29
Fulmer, Ann
Combating Fraud
37
Gaines, Jodi
Loss Management
26
Galante, Carol
Opening General Session: The 2012 Political Landscape and Industry Outlook from Washington
22
Gardner, Harry
Defining an “eServicing Strategy” to Deliver Real Results
24
Garland, Mark S.
Managing and Protecting MSR Values
43
Gillen, CMB, AMP, Scott
Servicing Quality Oversight: A Look Into the Future of Servicing Oversight
27
Gordon, Julia
General Session: Government Agencies Forum
31
Gross, James P.
FHFA's Servicer Compensation Proposal
29
Hager, Tracy
Property Preservation — Protecting Neighborhoods One House at a Time
38
Haralson, Ali M.
Borrower Communication in a Post-SPOC World
40
Haspel, Christopher C.
Servicing Quality Oversight: A Look Into the Future of Servicing Oversight
27
Hatfield, Pat
Defining an “eServicing Strategy” to Deliver Real Results
24
Herzik, Kelly
Kicking the Boot Camps — Gaining an Edge in Default Servicing Defensive Litigation
37
Hill, Christopher
Judicial Foreclosures in Today's Environment
39
Hopp, Robert J.
Judicial Foreclosures in Today's Environment
39
Hurt, David A.
Loss Management
26
10
Schedule
Speaker
At-A-Glance
Index
Name
Session
page
Jaffa, Alan
Current Challenges in REO Management and Disposition
27
Jaffa, Alan
Property Preservation — Protecting Neighborhoods One House at a Time
38
Jakabovics, Andrew
Foreclosure Mediation and Counseling Programs
42
Johnson, Larry W.
Litigation Update: Addressing the Challenges of HAMP and HAFA
29
Kennedy, Jane
Best Practices in Managing Short Sales
28
Killmer, Bill
How Housing and Legislation Will Affect Industry Loan Servicing Models in 2012
44
Kimble, Robert E.
Servicing Alignment Initiative — Successes and Challenges with Adopting these New
Requirements
36
Kingsley, Darius
Opening General Session: The 2012 Political Landscape and Industry Outlook from Washington
22
LaMay, Jeanine
Combating Fraud
37
Lau, CMB, Michael P.
FHFA's Servicer Compensation Proposal
29
Lee, Robert
Managing and Protecting MSR Values
43
LeRoy, William M.
How Housing and Legislation Will Affect Industry Loan Servicing Models in 2012
44
Loeb, Jay
Borrower Communication in a Post-SPOC World
40
Lowe, Stephanie
Best Practices in Managing Short Sales
28
Lowery, Ron
Managing and Protecting MSR Values
43
Maggiano, Laurie
Servicing Alignment Initiative — Successes and Challenges with Adopting these New
Requirements
36
Martin, Matt
Property Preservation — Protecting Neighborhoods One House at a Time
38
Martin, Sarah P.
Loss Management
26
Massier, Sherilee
Property Preservation — Protecting Neighborhoods One House at a Time
38
McDougall, Marion
Servicer-Only Roundtable Discussion
18
MBA’ s N ational M ortgage S ervicing Conference & E xpo
11
Speaker Index
Name
Session
page
Mills, Mary Ann
General Session: Government Agencies Forum
31
Milne, Geoffrey
Combating Fraud
37
Minton, Gabe
Defining an “eServicing Strategy” to Deliver Real Results
24
Mooney, Tracy
General Session: Government Agencies Forum
31
Morse, Neil J.
Borrower Communication in a Post-SPOC World
40
Mosley, Chad
The New Normal: The Brave New World of Vendor Management
41
O'Connor, Steve
General Session: Government Agencies Forum
31
Olsen, Lance E.
Federal Bankruptcy Rules Update: New Rules, New Requirements, New Solutions
41
Osuna, Kevin
Property Preservation — Protecting Neighborhoods One House at a Time
38
Owens, Tim
Borrower Communication in a Post-SPOC World
40
Paine, Cheryl
Special Servicing — Views from the Trenches
43
Paniccia, Mark P.
Current Challenges in REO Management and Disposition
27
Pendley, CMB, M. Diane
Servicing Quality Oversight: A Look Into the Future of Servicing Oversight
27
Power, Robert J.
How Housing and Legislation Will Affect Industry Loan Servicing Models in 2012
44
Prever, Joshua Charles
Litigation Update: Addressing the Challenges of HAMP and HAFA
29
Purcell, Kelly
Defining an “eServicing Strategy” to Deliver Real Results
24
Reaves, Caroline W.
Current Challenges in REO Management and Disposition
27
Reid, Susan E.
Kicking the Boot Camps — Gaining an Edge in Default Servicing Defensive Litigation
37
Rieker, Jennifer Monty
Litigation Update: Addressing the Challenges of HAMP and HAFA
29
Rodgers, Jr., James B.
Single Point of Contact: What's Working? What's Not? Servicer Perspectives
25
Rodstein, David W.
Judicial Foreclosures in Today's Environment
39
12
Schedule
Speaker
At-A-Glance
Index
Name
Session
page
Ruhling, Kellie
Property Preservation — Protecting Neighborhoods One House at a Time
38
Schwartz, Faith A.
Foreclosure Mediation and Counseling Programs
42
Schweikert, Congressman David
How Housing and Legislation Will Affect Industry Loan Servicing Models in 2012
44
Sharga, Rick
Judicial Foreclosures in Today's Environment
39
Shiller, Robert
Borrower Communication in a Post-SPOC World
40
Starbird, Dodd
Special Servicing — Views from the Trenches
43
Still, CMB, Debra W.
Opening General Session: The 2012 Political Landscape and Industry Outlook from Washington
22
Stone, Shawn
Special Servicing — Views from the Trenches
43
Stowe, Dennis G.
Loss Management
26
Stowe, Dennis G.
Servicing Quality Oversight: A Look Into the Future of Servicing Oversight
27
Sylvia, Matt
Current Challenges in REO Management and Disposition
27
Tallent, AMP, Thomas "Tom"
Servicing Alignment Initiative — Successes and Challenges with Adopting these New Requirements
36
Terrasi, Linda
Combating Fraud
37
Tozer, The Honorable Theodore W.
Opening General Session: The 2012 Political Landscape and Industry Outlook from Washington
22
Tozer, The Honorable Theodore W.
FHFA's Servicer Compensation Proposal
29
Ugoletti, Mario
FHFA's Servicer Compensation Proposal
29
Ugoletti, Mario
General Session: Government Agencies Forum
31
Vincent, Bart
Best Practices in Managing Short Sales
28
Walsh, Marina B.
Managing and Protecting MSR Values
43
West, Dan
Federal Bankruptcy Rules Update: New Rules, New Requirements, New Solutions
41
Young, Michael W.
General Session: Outlook on the Mortgage Market and the Economy
34
MBA’ s N ational M ortgage S ervicing Conference & E xpo
13
Pretending Carrie Reyes
doesn’t exist isn’t just unfair.
It’s unprofitable.
©2012 VantageScore Solutions, LLC. All Rights Reserved.
New realities have made credit scoring too important to leave to old scoring models.
Four of the top five financial institutions now use VantageScore. Our patented and patent-pending model scores millions of Americans that others miss. And because
it delivers remarkably consistent scores across the three major credit reporting companies,VantageScore has the potential to reduce confusion among loan officers
and consumers alike. We even test the model every year to ensure continued strong performance, and we publish the results. So VantageScore remains highly predictive,
even in this changing economic climate. Visit VantageScore.com to read the research for yourself.
Session Tracks
MBA’s National Mortgage Servicing Conference
Follow Us
& Expo 2012 presents a number of educational
Get the latest conference updates
sessions that address specific areas of
when you follow MBA on Twitter.
expertise and interest to ensure you are getting
the most out of your conference attendance.
To help you decide which sessions meet your
Use #MBASERVICING12, the official
hashtag for MBA’s Commercial Real Estate
needs, we have categorized all concurrent
Finance / Multifamily Housing Convention
sessions into the following four interest areas:
& Expo 2012. Search for @MBAMortgage
• Business Strategy and Operations
• Regulatory Reform, Compliance
and Agency Updates
Sponsored by:
• Home Retention and Foreclosure Alternatives
• Foreclosure, Bankruptcy, REO and Other
Default Issues
to join our Twitter community.
STAY CONNECTED:
Twitter:
@MBAMortgage; #MBASERVICING12
Facebook:
www.facebook.com/MBAMortgage
LinkedIn:
www.LinkedIn.com/groups?gid=32407
Sponsored by: MBA’ s N ational M ortgage S ervicing Conference & E xpo
15
FORECLOSURE | EVICTION | TITLE | BANKRUPTCY | REO CLOSING | HOME RETENTION
CELEBRATING
YEARS
PROVIDING
SUPERIOR
REPRESENTATION
TO THE
MORTGAGE
BANKING INDUSTRY.
The
attorneys
and
legal
professionals
of
Butler & Hosch, P.A. have been servicing the residential
default industry needs for 40 years. From Florida to
North Carolina and Georgia to Texas, Butler & Hosch,
P.A., leverages over 175 years of combined attorney
experience and a commitment to infrastructure in order
to handle the needs of its regulated clients today.
Find out how to partner with
Butler & Hosch, P.A. to manage your default
services: [email protected]
butlerandhosch.com
Tuesday, February 21
2:00 p.m.–3:30 p.m.
4:00 p.m.–7:00 p.m.
Servicer-Only
Roundtable Discussion
An MBA Member Event
(Invitation Only)
Expo Hall Open
TUESDAY HIGHLIGHTS
6:00 p.m.–7:00 p.m.
Welcome Reception
in the Expo Hall
“Under the Boardwalk”
MBA’ s N ational M ortgage S ervicing Conference & E xpo
17
M B A m e mb e r e v e n t ( i n v i t a t i o n o n l y )
Servicer-Only Roundtable Discussion
Facilitators
Mark A. Atencio
Raymond S. Barbone
James I. Davis
Marion McDougall
Senior Vice President,
Business Control
& Client Management
Green Tree Servicing
Executive Vice President,
Mortgage Services
BankUnited
Executive Vice President
American Home Mortgage
Servicing, Inc.
Chief Operations Officer
MetLife Bank
2:00 p.m.–3:30 p.m.
Main Convention Center, Level 1, New Orleans
Once again, we are offering a closed-door, facilitated peer group roundtable for senior
management of servicing institutions. MBA will conducted a short survey on key
topics prior to the roundtable. A senior servicing executive will lead the roundtable,
in coordination with MBA staff. This intimate discussion is an invaluable opportunity
to hear how others in servicing are dealing with the same issues that you are facing.
All participants are encouraged to contribute insights and ideas. You must be a
conference registrant with a mortgage servicing institution and an MBA member
firm to attend this roundtable.
18
T witter : @MBAM ortgage #MBASERVICING12
Tuesday, February 21
7:30 a . m .–7:00 p. m .
4:00 p. m .–7:00 p. m .
Conference Registration
Expo Hall Open
Main Convention Center, Level 1, Palms Ballroom Foyer
Main Convention Center, Level 1, Palms Ballroom
7:30 a . m .–7:00 p. m .
4:00 p. m .–7:00 p. m .
MBA Membership Information Desk
Business Communications Center
Main Convention Center, Level 1, Palms Ballroom Foyer
Main Convention Center, Level 1, Palms Ballroom Foyer
7:30 a . m .–7:00 p. m .
Conference Information Desk
Main Convention Center, Level 1, Crystal Ballroom Foyer
Sponsored by: 4:30 p. m .–6:00 p. m .
HUD / VA Subcommittee Meeting
(MBA Members Only)
Sponsored by: Main Convention Center, Level 1, Miami
7:30 p. m .–7:00 p. m .
Cell Phone Charging Station
Main Convention Center, Level 1, Palms Ballroom Foyer
6:00 p. m .–7:00 p. m .
Welcome Reception in the Expo Hall
“Under the Boardwalk”
Main Convention Center, Level 1, Palms Ballroom
Sponsored by: 2:00 p. m .–3:30 p. m .
Sponsored by: Servicer-Only Roundtable Discussion
An MBA Member Event (Invitation Only)
Main Convention Center, Level 1, New Orleans
<< See page 18 for details.
MBA’ s N ational M ortgage S ervicing Conference & E xpo
19
YOUR TURNKEY
SOLUTION.
From marketing to selling to closing, Auction.com can help you with every phase of your portfolio sale.
Our turnkey approach and unmatched results have made us a trusted partner for a majority of the nation’s
leading lenders.
SUITE OF SERVICES:
• Short Sale Auctions
• Residential Non-Performing Loan Pool Auctions
• Deed in Lieu of Foreclosure
• Foreclosure Auctions
• Luxury REO Auctions
• REO Auctions
Visit us at MBA Servicing Conference & Expo
booth 1017 or call 888.880.7332
The nation’s leading real estate
auctioneer and loan sale advisor.
Auction.com, LLC (Real Estate Disposition, LLC), 1 Mauchly, Irvine, CA 92618
Wednesday, February 22
Wednesday, February 22
8:30 a.m.–10:30 a.m.
10:30 a.m.–6:00 p.m.
opening general session :
Expo Hall Open
The 2012 Political
Landscape and Industry
Outlook from Washington
Wednesday HIGHLIGHTS
3:15 p.m.–4:45 p.m.
5:00 p.m.–6:00 p.m.
general session :
Opening Reception
in the Expo Hall
“South Beach Style”
Government
Agencies Forum
MBA’ s N ational M ortgage S ervicing Conference & E xpo
21
O p e n i n g G e n e r a l S e ss i o n
The 2012 Political Landscape
and Industry Outlook from Washington
Welcome Remarks
Featured Speaker
Speakers
Carol Galante
Darius Kingsley
Chairman-Elect
Mortgage Bankers Association
Political Analyst
CNN
Acting Assistant
Secretary for Housing / Federal Housing Commissioner
U.S. Department of Housing
and Urban Development
Chief of the Homeownership
Preservation Office in the
Office of Financial Stability
U.S. Department
of Treasury
Debra W. Still, CMB
Paul Begala
The Honorable
Theodore W. Tozer
President
Ginnie Mae
8:30 a .m.–10:30 a .m.
Main Convention Center, Level 1, Crystal Ballroom, Salons G-H
Kick off your conference with our keynote speaker
CNN Political Analyst Paul Begala. With 2012 being an
election year, Begala analyzes the political playing field
and shares his predictions for November. He is part
of the CNN political team that won an Emmy for its
coverage of the 2006 elections and a Peabody Award
for its coverage of the 2008 presidential election.
Begala served as counselor to President Clinton in the
White House, where he helped define and defend the
Administration’s agenda, from the State of the Union
22
Address to the economic, domestic and international
issues the White House faces each day. Clinton has
described Begala as, “a wit dynamo from Sugar Land,
Texas… who brought energy, focus and credibility to
our efforts.” After Begala speaks, stay to hear key
staff from the OCC, FHFA and CFPB discuss recent
industry developments and how they affect residential
mortgage servicing.
Sponsored by: T witter : @MBAM ortgage #MBASERVICING12
Wednesday, February 22
7:30 a . m .–6:00 p. m .
7:30 a . m .–8:30 a . m .
Conference Registration
Continental Breakfast
Main Convention Center, Level 1, Palms Ballroom Foyer
Main Convention Center, Level 1, Crystal Ballroom Foyer
7:30 a . m .–6:00 p. m .
Sponsored by: MBA Membership Information Desk
Main Convention Center, Level 1, Palms Ballroom Foyer
8:30 a . m .–10:30 a . m .
7:30 a . m .–6:00 p. m .
Conference Information Desk
Opening General Session:
The 2012 Political Landscape and
Industry Outlook from Washington
Main Convention Center, Level 1, Crystal Ballroom Foyer
Main Convention Center, Level 1, Crystal Ballroom, Salons G-H
<< See page 22 for details.
Sponsored by: Sponsored by: 7:30 a . m .–5:00 p. m .
Cell Phone Charging Station
Main Convention Center, Level 1, Palms Ballroom Foyer
10:30 a . m .–6:00 p. m .
Business Communications Center
Main Convention Center, Level 1, Palms Ballroom
Sponsored by: Sponsored by: MBA’ s N ational M ortgage S ervicing Conference & E xpo
23
Wednesday, February 22
10:30 a.m.–6:00 p.m.
Expo Hall Open
Main Convention Center, Level 1, Palms Ballroom
10:30 a . m .–11:00 a . m .
Coffee Break in the Expo Hall
Main Convention Center, Level 1, Palms Ballroom
Sponsored by: Successfully interface with the MERS eRegistry and
understand why that is important. Ensure market
liquidity, e.g. understand investor acceptance of
electronically signed servicing documents such as
modification, release forms, etc. Bridge the data
and systems gaps between paper and electronic
documents. This session gathers industry experts
to guide a servicing business in its move from a
traditional paper-based operation to a state-of-theart paperless operation.
Moderator
Gabe Minton
11:00 a . m .–12:30 p. m .
Concurrent Sessions
Senior Vice President-Information Services
ServiceLink, FNF’s National Lender Platform
Defining an “eServicing Strategy”
to Deliver Real Results
Speakers
B usiness S trategy and O perations
Main Convention Center, Level 1, Crystal Ballroom, Salon N
While the industry agrees that eMortgages are the
ultimate goal, the question remains regarding how
to reach the goal in the most efficient and profitable
way. Servicing is a key element of industry success.
Hear from leading industry experts the best ways
to: Ensure compliance with ESIGN and UETA within
servicing systems. Seamlessly integrate existing
business processes and third party systems.
24
Janet Eakes
Pat Hatfield
Business Owner of
Financial Services
Sapiens Americas
Partner
Locke Lord LLP
Harry Gardner
Executive Vice President
eSignSystems — a Division
of Wave Systems Corp.
President
SigniaDocs, Inc.
Kelly Purcell
T witter : @MBAM ortgage #MBASERVICING12
Wednesday, February 22
B usiness S trategy and O perations
Moderator
Single Point of Contact: What’s Working?
What’s Not? Servicer Perspectives
Executive Managing Director, Default Management Services
Lender Processing Services, Inc.
Main Convention Center, Level 1, Crystal Ballroom, Salon J1
This panel of experts explores the implementation
of a single point of contact (SPOC) and quality
right party contact (QRPC) for borrower
communications in the event of default. The
panel of servicer experts discusses definitions
and varying interpretations of SPOC, with
particular emphasis on current regulatory
thinking, and share implementation war stories
and challenges. Special emphasis is placed on
workflow management solutions, technology
enhancements and position descriptions.
Preliminary feedback from borrowers is shared.
Finally, the panel will delve into SPOC adoption
for servicers not under consent orders and
incorporation into industry servicing standards.
Robert Caruso
Speakers
Mark A. Atencio
Randy Bockenstedt
Senior Vice President, Business
Control & Client Management
Green Tree Servicing
Senior Vice President — Default
Operations
Wells Fargo Home Mortgage
Raymond S. Barbone
James B. Rodgers, Jr.
Executive Vice President,
Mortgage Services
BankUnited
Senior Vice President
of Default
Everhome Mortgage
MBA’ s N ational M ortgage S ervicing Conference & E xpo
25
Wednesday, February 22
11:00 a . m .–12:30 p. m . (Continued)
Foreclosure, Bankruptcy, REO and Other Default Issues
H ome R etention and Foreclosure A lternatives
Loss Management
Current Challenges in
REO Management and Disposition
Main Convention Center, Level 1, Crystal Ballroom, Salon J2
Main Convention Center, Level 1, Grand Ballroom, Salon 14
Attend this session to discuss issues around the
losses that servicers are working to manage in
their daily activities. Exchange ideas on how
to reduce and or eliminate losses. Hear ideas
from your peers on how to manage your claims
department and claims system and whether
outsourcing claims is the way to go. Topics to
be discussed include unreimbursed FC and
REO expenses, advance management, claims
management and others.
Foreclosure timeframes continue to increase,
and the mortgage industry is faced with
unprecedented challenges on the REO front.
Servicers and asset disposition companies share
the responsibility of ensuring neighborhood
stability while strategically moving assets.
Hear expert panelists discuss REO trends,
cost-efficient marketing strategies and
approaches to mitigating risk. Panelists also
cover the latest on retail alternatives: auction;
bulk sale; rental; donation / public partnership
(e.g. NCST / Habitat), including when and
how to think about each and consider the
long-term impact of Protecting Tenants at
Foreclosure. Additional topics include: opening
communications within default, combating fraud
and how to calculate the return on the repair
dollar and its impact on communities.
Moderator
David A. Hurt
Senior Vice President — Business Development
CoreLogic
Speakers
Jodi Gaines
Sarah P. Martin
Chief Executive Officer
Claims Recovery Financial
Services (CRFS)
Chief — Single Family
Claims Branch
U.S. Department of Housing and
Urban Development
Dennis G. Stowe
Chief Executive Officer
Residential Credit
Solutions, Inc.
26
Wednesday, February 22
Moderator
Caroline W. Reaves
Chief Executive Officer
Mortgage Contracting Services, LLC
Speakers
Jeff Connell
Mark P. Paniccia
Senior Vice President
Nationstar Mortgage LLC
Group Vice President — REO
Sun Trust Mortgage, Inc.
Joseph A. Cutrona
Matt Sylvia
Senior Director
CoreLogic
Senior Vice President — REO
Production Executive
Bank of America
Alan Jaffa
Chief Executive Officer
Safeguard Properties
Alignment and the new GSE scorecarding process,
is now the time to step up quality control around
loan servicing? This session looks at the market
today, the issues of quality loan servicing, quality
borrower engagement, loss mitigation outreach,
foreclosure processing and documentation issues
and the future of third-party confirmation of
servicing quality. The session brings together
perspectives from investors, servicers and thirdparty review firms to explore this volatile topic
and discuss expectations and best practices going
forward. Are you ready?
Moderator
Sponsored by: Scott Gillen, CMB, AMP
12:15 p. m .–1:30 p. m .
Speakers
Senior Vice President — Strategic Initiatives, Stewart Lender Services
Luncheon in the Expo Hall
Main Convention Center, Level 1, Palms Ballroom
1:30 p. m .–3:00 p. m .
Concurrent Sessions
Regulatory Reform, Compliance and Agency Updates
Servicing Quality Oversight: A Look into
the Future of Servicing Oversight
Nigel D. Brazier
M. Diane Pendley, CMB
Managing Director
Newbold Advisors
Managing Director
Fitch Ratings
Dean H. DeMeritte
Dennis G. Stowe
Executive Vice President
Phoenix Capital, Inc.
Chief Executive Officer
Residential Credit Solutions, Inc.
Christopher C. Haspel
Main Convention Center, Level 1, Crystal Ballroom, Salon N
Senior Advisor,
Servicing and Securitization
Consumer Financial
Protection Bureau
With all of the scrutiny around servicing quality,
changes in government regulations, GSA Servicing
Sponsored by:
MBA’ s N ational M ortgage S ervicing Conference & E xpo
27
Wednesday, February 22
1:30 p. m .–3:00 p. m . (Continued)
H ome R etention and Foreclosure A lternatives
Best Practices in Managing Short Sales
Main Convention Center, Level 1, Crystal Ballroom, Salon J1
2010 was the year of regulation and 2011 the year of
execution. This panel takes a look back at how the
industry executed and how we can build upon that
established foundation. As servicers and service
providers become more tenured at short sales,
this panel explores how to use this knowledge to
improve the process and discusses the following
questions: What is the plan of servicers in the year
to come? How to improve the short sale process?
How to capture more short sales? What technology
is currently being used and what is still needed?
Moderator
Jane Kennedy
National Sales Executive Default Services
ServiceLink, FNF’s National Lender Platform
Speakers
James I. Davis
Stephanie Lowe
Executive Vice President
American Home Mortgage
Servicing, Inc.
Senior Vice President,
Business Operations Executive
Bank of America
Leo Esposito
Bart Vincent
Senior Vice President —
Loss Mitigation & Asset
Deposition Services
ServiceLink, FNF’s National
Lender Platform
Senior Vice President
Wells Fargo Home Mortgage
B usiness S trategy and O perations
Litigation Update: Addressing the
Challenges of HAMP and HAFA
Main Convention Center, Level 1, Crystal Ballroom, Salon J2
For the past three years, servicers have learned
to comply with government programs, including
the Home Affordable Refinance Program (HAMP)
and Home Affordable Foreclosure Alternatives
(HAFA) program. New programs meant to
provide additional help for homeowners are
28
Wednesday, February 22
now being challenged. With some forethought
to compliance, a servicer can navigate and
avoid litigation in all areas of servicing. Panelists
highlight the latest information on federal law
claims, including HAMP and HAFA litigation,
OCC Consent Order, CFPB challenges to loss
mitigation, Fair Debt Collections Practices Act
(FDCPA), Equal Credit Opportunities Act (ECOA)
and litigation in connection with the foreclosure
process. Get updated on state law claims
(including States Attorneys General Settlement
with Servicers), claims against servicers and
claims against borrowers.
Foreclosure, Bankruptcy, REO and Other Default Issues
FHFA’s Servicer Compensation Proposal
Main Convention Center, Level 1, Gran Ballroom, Salon 14
FHFA and HUD presented several alternatives
to the single-family mortgage servicing pay
model in January of 2011. Join our panel for a
detailed exploration of fee-for-service, including
approaches to a reserve account structure.
Discuss the pros and cons of the servicer
compensation proposals with the panelists and
your peers and learn the potential impacts of
proposed structures on the servicing industry.
Moderator
Moderator
Michael Fratantoni, Ph.D.
Senior Managing Partner
Johnson & Freedman, LLC
Speakers
Vice President, Research and Economics
Mortgage Bankers Association
Larry W. Johnson
Speakers
Daniel C. Consuegra
Joshua Charles Prever
Managing Partner
Law Offices of
Daniel C. Consuegra, P.L.
Attorney
Morgan, Lewis & Bockius LLP
Thomas J. Fritzlen, Jr.
Partner
Weltman, Weinberg
& Reis, Co., L.P.A.
Attorney / Shareholder
Martin, Leigh, Laws
& Fritzlen, PC
Jennifer Monty Rieker
Michael P. Lau, CMB
Mario Ugoletti
Executive Vice President
Phoenix Capital, Inc.
Special Advisor,
Office of the Director
Federal Housing Finance Agency
The Honorable
Theodore W. Tozer
President
Ginnie Mae
Sponsored by: MBA’ s N ational M ortgage S ervicing Conference & E xpo
29
Wednesday, February 22
3:00 p. m .–3:15 p. m .
Refreshment Break in the Expo Hall
Main Convention Center, Level 1, Palms Ballroom
Sponsored by: Join the Mortgage Bankers
Association and experience
all that membership can
do for you.
3:15 p. m .–4:45 p. m .
General Session:
Government Agencies Forum
Learn more about the benefits of MBA
Main Convention Center, Level 1, Crystal Ballroom, Salons G-H
corporate membership by visiting the
See page 31 for details. >>
5:00 p. m .–6:00 p. m .
Opening Reception in the Expo Hall
“South Beach Style”
Main Convention Center, Level 1, Palms Ballroom
Sponsored by: 30
Membership Desk in the Palms Ballroom
Foyer, Level 1. Ask how to save on your
2012 membership when you join at MBA’s
National Mortgage Servicing Conference
& Expo 2012.
G e n e r a l S e ss i o n
Government Agencies Forum
Wednesday, February 22
Featured Speaker
Moderator
Speakers
Mario Ugoletti
Steve O’Connor
Charles Coulter
Michael Drayne
Special Advisor,
Office of the Director
Federal Housing Finance Agency
Senior Vice President of Public
Policy and Industry Relations
Mortgage Bankers Association
Deputy Assistant Secretary
for Single-Family Housing
U.S. Department of Housing and
Urban Development
Acting Senior Vice President —
Single Family / MHD
Ginnie Mae
Julia Gordon
Manager,
Single-Family Policy
Federal Housing
Finance Agency
Mary Ann Mills
Tracy Mooney
Loan Specialist
U.S. Department
of Veterans Affairs
Senior Vice President, Single
Family Servicing and REO
Freddie Mac
3:15 p.m.–4:45 p.m.
Main Convention Center, Level 1, Crystal Ballroom, Salons G-H
As the industry works on solutions to the nation’s delinquency and foreclosure crisis you can’t afford to miss
this opportunity to hear representatives from the Federal Housing Finance Agency (FHFA), Freddie Mac, the
U.S. Department of Housing and Urban Development (HUD) and the U.S. Department of Veterans Affairs (VA)
as they provide an update on the industry and efforts to stabilize the housing market and reduce delinquencies
and foreclosures. Hear what is new and on the horizon in an ever-changing marketplace. This is a great
opportunity to hear from the players whose actions impact your business day-to-day for years to come.
MBA’ s N ational M ortgage S ervicing Conference & E xpo
31
Turning Obstacles into Opportunities
VISIT US AT BOOTH 901
Get the free mobile app at
http:/ / gettag.mobi
Wednesday, February 22
Thursday, February 23
Thursday HIGHLIGHTS
7:30 a.m.–8:30 a.m.
10:30 a.m.–4:00 p.m.
New Member Breakfast
(Invitation Only)
Expo Hall Open
8:30 a.m.–10:30 a.m.
general session :
Outlook on the Mortgage
Market and the Economy
MBA’ s N ational M ortgage S ervicing Conference & E xpo
33
G e n e r a l S e ss i o n
Outlook on the Mortgage Market
and the Economy
Opening Remarks
Speakers
Michael W. Young
Jay Brinkmann, Ph.D.
Michael Fratantoni, Ph.D.
Chairman
Mortgage Bankers Association
Chief Economist and
Senior Vice President
Research and Education
Mortgage Bankers Association
Vice President,
Research and Economics
Mortgage Bankers Association
8:30 a .m.–10:30 a .m.
Main Convention Center, Level 1, Crystal Ballroom, Salons G-H
MBA Chief Economist and Senior Vice President of Research and Education, Jay Brinkmann, Ph.D.
and MBA Vice President of Research and Economics, Michael Fratantoni, Ph.D. give an in-depth
breakdown of the real estate finance market, including current delinquency statistics, trends and
the 2012–2013 outlook for the economy. Attend this session to hear the latest information that
will directly impact your business and guide you on prudent ways to position yourself for success
in the future.
Sponsored by:
34
T witter : @MBAM ortgage #MBASERVICING12
Wednesday,
Thursday, February
February23
22
7:30 a . m .–8:30 a . m .
8:30 a . m .–10:30 a . m .
New Member Breakfast
(Invitation Only)
General Session: Outlook on the
Mortgage Market and the Economy
Main Convention Center, Level 1, Crystal Ballroom, Salon k
Main Convention Center, Level 1, Crystal Ballroom, Salons G-H
7:30 a . m .–4:30 p. m .
Conference Registration
<< See page 34 for details.
Sponsored by:
Main Convention Center, Level 1, Palms Ballroom Foyer
7:30 a . m .–4:30 p. m .
Conference Information Desk
Main Convention Center, Level 1, Crystal Ballroom Foyer
8:45 a . m .–4:30 p. m .
MBA Membership Information Desk
Main Convention Center, Level 1, Palms Ballroom Foyer
10:30 a . m .–11:00 a . m .
Coffee Break in the Expo Hall
Sponsored by: 7:30 a . m .–5:00 p. m .
Cell Phone Charging Station
Main Convention Center, Level 1, Palms Ballroom Foyer
Main Convention Center, Level 1, Palms Ballroom
10:30 a . m .–4:00 p. m .
Business Communications Center
Main Convention Center, Level 1, Palms Ballroom Foyer
Sponsored by: 8:00 a . m .–8:30 a . m .
Sponsored by: Continental Breakfast
Main Convention Center, Level 1, Crystal Ballroom Foyer
Sponsored by: MBA’ s N ational M ortgage S ervicing Conference & E xpo
35
Thursday, February 23
Moderator
10:30 a . m .–4:00 p. m .
Ingrid Beckles
Expo Hall Open
Main Convention Center, Level 1, Palms Ballroom
Speakers
11:00 a . m .–12:30 p. m .
Robert E. Kimble
Concurrent Sessions
Regulatory Reform, Compliance and Agency Updates
Servicing Alignment Initiative —
Successes and Challenges with
Adopting these New Requirements
Main Convention Center, Level 1, Grand Ballroom, Salon 14
Consistent with the Servicing Alignment Initiative
(SAI), the GSEs and now Treasury have made
wide-ranging changes to servicing requirements
designed to enhance and expedite borrower
contact and resolution and align key default
management requirements, including foreclosure
timelines. Servicing alignment takes on more
significance as HAMP expands to align with
GSE standard modifications. Hear about the
areas of focus, including how to achieve greater
consistency and efficiency in servicing operations,
expediting completion of workout options and
reducing the number of mortgages that ultimately
result in foreclosure.
36
Chief Executive Officer and Founder
The Beckles Collective, LLC
Senior Director, Servicing Policy
and Quality Assurance — Single
Family Servicing & REO
Freddie Mac
Laurie Maggiano
Thomas “Tom”
Tallent, AMP
Vice President,
Mortgage and Records Services
Colonial National Mortgage, a
Division of Colonial Savings, F.A.
Director of Policy
Homeownership
Preservation Office
U.S. Department of the Treasury
Sponsored by:
B usiness S trategy and O perations
Kicking the Boot Camps —
Gaining an Edge in Default
Servicing Defensive Litigation
Main Convention Center, Level 1, Crystal Ballroom, Salon J1
For years plaintiff’s attorneys have conducted
weekend-long seminars styled as “Boot Camps,”
designed to provide tips and form pleadings to
attorneys intent upon delaying the foreclosure
process and seeking unwarranted monetary
damages. This results in excess costs and delays
T witter : @MBAM ortgage #MBASERVICING12
Thursday, February 23
to the servicers, which eventually has a negative
impact on the industry as a whole. The servicing
industry has been slow to react to this organized
attack. This panel, consisting of attorneys from
coast to coast, serves as a mini-boot camp for
managers, in-house counsel and outside law firms
to discuss the latest trends and strategies used
successfully across the country.
Moderator
Linda S. Finley
Shareholder
Baker, Donelson, Bearman, Caldwell & Berkowitz, P.C.
Speakers
B usiness S trategy and O perations
Combating Fraud
Main Convention Center, Level 1, Crystal Ballroom, Salon N
As the industry continues to weave its way through
the inventory of defaulted loans, the opportunity
for fraud continues to escalate. Whether it is fraud
related to the loss mitigation process, foreclosure
and / or REO, valuation of property plays a major
role in all of these areas. Attend this session to
discuss methods for identifying fraud, improving
quality control and mitigating against fraud
throughout the default continuum.
D. Keith Andress, Esq.
Kelly Herzik
Moderator
Shareholder
Baker, Donelson, Bearman,
Caldwell & Berkowitz, P.C.
Shareholder
Morris, Laing, Evans,
Brock & Kennedy, Chtd.
Partner
Hunt Leibert Jacobson, P.C.
Robert T. Finlay
Susan E. Reid
Partner
Wright, Finlay & Zak, LLP
General Counsel
McCalla Raymer, LLC
Geoffrey Milne
Speakers
Susan Allen
Jeanine LaMay
Vice President,
Strategic Relations
CoreLogic
Vice President,
Market Intelligence
First American Title
Ann Fulmer
Linda Terrasi
Vice President —
Business Relations
Interthinx
Senior Vice President, Product
Development
and Quality Assurance
Flagstar Bank, FSB
MBA’ s N ational M ortgage S ervicing Conference & E xpo
37
Thursday, February 23
11:00 a . m .–12:30 p. m . (Continued)
H ome R etention and Foreclosure A lternatives
Property Preservation — Protecting
Neighborhoods One House at a Time
Main Convention Center, Level 1, Crystal Ballroom, Salon J2
With increasing foreclosure timeframes as
a result of our economic crisis coupled with
documentation delays, moratoriums and servicer
restraint, the mortgage industry is faced with
the critical responsibility of ensuring properties
are maintained. Mortgage servicers, field
service providers and municipalities share the
responsibility of ensuring compliance despite
the increasing risk of litigation and regulatory
oversight. Hear from expert panelists, including
servicers, government representatives and
property preservation companies, on how they
navigate these obstacles to reduce neighborhood
blight and protect home values. By working
collaboratively with municipalities and business
partners, the session asserts a united front to
discuss national strategies and evaluate best
practices for resolving these time-sensitive
industry issues.
38
Moderator
Sherilee Massier
Vice President
Well Fargo Home Mortgage
Speakers
Vicky Beever
Matt Martin
Performance Monitoring
Manager
JP Morgan Chase
Program Director,
Loss Mitigation, HUD
National Servicing Center
U.S. Department of Housing
and Urban Development
Tracy Hager
Vice President of Operations
Mortgage Contracting
Services, LLC
Alan Jaffa
Chief Executive Officer
Safeguard Properties
Kevin Osuna
Vice President,
Default Services
Gateway Mortgage
Group, LLC
Kellie Ruhling
Vice President
Late Stage Default
12:30 p. m .–1:45 p. m .
Luncheon in the Expo Hall
Main Convention Center, Level 1, Palms Ballroom
Wednesday,
Thursday, February
February23
22
1:45 p. m .–2:45 p. m .
Concurrent Sessions
Moderator
Robert J. Hopp
Foreclosure, Bankruptcy, REO and Other Default Issues
Chief Executive Officer
The Hopp Law Firm, LLC
Judicial Foreclosures
in Today’s Environment
Speakers
Main Convention Center, Level 1, Crystal Ballroom, Salon J1
The events and trends of the past few years have
affected the various stages of the mortgage
default process, particularly when dealing with
a jurisdiction that follows a judicial foreclosure
process. Judicial scrutiny, standing, mediation /
loss mitigation and increased litigation all have
affected the procession of judicial foreclosures
and the day-to-day processes of all involved in
the mortgage default industry. Join our expert
panelists as they discuss the most important
challenges and issues the industry is currently
dealing with in judicial foreclosure jurisdictions
and what may be on the horizon.
Jane E. Bond
David W. Rodstein
Managing Partner, FL Litigation
McCalla Raymer, LLC
Shareholder
Rodstein Law Group, P.A.
Christopher Hill
Rick Sharga
Attorney
Christopher M. Hill
& Associates, P.S.C.
Executive Vice President
Carrington Mortgage
Holdings, LLC
Sponsored by: MBA’ s N ational M ortgage S ervicing Conference & E xpo
39
Thursday, February 23
1:45 p. m .–2:45 p. m . (Continued)
B usiness S trategy and O perations
H ome R etention and Foreclosure A lternatives
The New Normal: The Brave
New World of Vendor Management
Borrower Communication
in a Post-SPOC World
Main Convention Center, Level 1, Crystal Ballroom, Salon N
A major aspect of regulatory and policy focus in
2011 has been on communication with borrowers.
With the focus on customer-centric communication,
what are servicers doing right now to make sure
they can manage the requirements in a cost
effective and reliable way? This session focuses
on how companies have created an approach and
applied tools to address the need to communicate
with borrowers in a consistent and auditable way.
Moderator
Neil J. Morse
Principal, Morse Communications
Speakers
Chris Carlisle
Jay Loeb
Director,
Mortgage Servicing Solutions
Varolii Corporation
Vice President
National Creditors
Connection, Inc.
Ali M. Haralson
Tim Owens
Chief Operating Officer
Specialized Loan
Servicing LLC
Senior Vice President
Bank of America
Robert Shiller
Director, Loan Resolutions
Wingspan Portfolio
Advisors LLC
40
Main Convention Center, Level 1, Crystal Ballroom, Salon J2
With consent orders in place, OCC directives
issued and attorneys general settlements about
to be imposed, the world of servicing as we’ve
known it has changed drastically and will continue
to do so going forward. In particular, vendor
management and compliance assurance has
become one of the most critical aspects for all
facets of the industry. Join a panel of industry
peers from across the industry as they discuss
trends and best-in-class practices, which will
facilitate compliance, streamline interactions
and provide valuable support for successful
strategies, processes and procedures.
Wednesday,
Thursday, February
February23
22
Moderator
Krys Fuller Delk
Chief Operating Officer
The Wolf Firm, A Law Corporation
Speakers
Kip J. Bilderback
Joseph Dombrowski
Attorney
Millsap & Singer, LLC
Product Manager
& Mortgage Strategist
Fiserv
Charlie J. Cacici
Chad Mosley
Managing Member
Risk Management
Group LLC (RMG)
Vice President,
Business Development
Mortgage Contracting Services
Matthew Cooleen
Senior Manager
Deloitte & Touche LLP
Regulatory Reform, Compliance and Agency Updates
Federal Bankruptcy Rules Update: New
Rules, New Requirements, New Solutions
Main Convention Center, Level 1, Grand Ballroom, Salon 14
New Federal Bankruptcy Rules go into effect
across the nation on December 1, 2011. There will
be resulting changes and challenges to point of
contact, reporting requirements for charges and
fees assessed on loans in bankruptcy and new
discharge procedures. A few cases should begin
to paint a clearer picture of how such matters will
be viewed from the bench. This session addresses
the continued focus on loss mitigation and loan
modifications in bankruptcy cases, as well as
an update on other important aspects of the
bankruptcy process, such as standing and MERS.
Moderator
Dan West
Managing attorney
South & Associates
Speakers
Michael S. Arnovitz
Marcy Ford, Esq.
Shareholder,
Managing Attorney
Reimer Arnovitz Chernek
& Jeffrey Co., LPA
Partner and Executive
Vice President
Trott & Trott, PC
John Crane
Managing Partner
Routh Crabtree Olsen, P.S.
Associate General Counsel
CitiGroup
Lance E. Olsen
Sponsored by:
2:45 p. m .–3:00 p. m .
Refreshment Break in the Expo Hall
Main Convention Center, Level 1, Palms Ballroom
MBA’ s N ational M ortgage S ervicing Conference & E xpo
41
Wednesday,
Thursday, February
February23
22
3:00 p. m .–4:30 p. m .
B usiness S trategy and O perations
Concurrent Sessions
Managing and Protecting MSR Values
H ome R etention and Foreclosure A lternatives
Foreclosure Mediation
and Counseling Programs
Main Convention Center, Level 1, Crystal Ballroom, Salon J1
Join our panel of mediation process experts as
they guide you through in-person and telephone
mediation. Panelists share what works, how to
measure success and why it is important for
lenders and counsel to be prepared for mediation.
Additionally, participants hear about how Fannie
Mae initiatives are progressing and cases where
mediation may not be the best option.
Moderator
Caren Jacobs Castle
Attorney
Castle Stawiarski, LLC
Speakers
Bradley H. Blower
Andrew Jakabovics
General Counsel
HOPE LoanPort
Senior Director, Policy
Development and Research
Enterprise Community Partners
Dana Dillard
Senior Vice President,
Community Outreach,
REO and Liquidations
ResCap
42
Main Convention Center, Level 1, Crystal Ballroom, Salon J2
Servicers — whether new or existing — need to
have a solid understanding of the accounting and
financial management tools used in the business.
This session provides an overview from technical
experts regarding strategies and techniques for
valuing and hedging mortgage servicing rights
(MSRs). The following questions are discussed:
What risks need to be managed, and what are the
costs of doing so? How does loan type influence
servicing value? What services and software tools
are available to assist servicers in valuing their
servicing rights? Special attention will be given
to valuing MSRs in distressed portfolios, as well
as potential changes in servicer compensation and
effects on MSRs.
Faith A. Schwartz
Executive Director
HOPE NOW Alliance
T witter : @MBAM ortgage #MBASERVICING12
Wednesday,
Thursday, February
February23
22
Moderator
Marina B. Walsh
Associate Vice President, Research
Mortgage Bankers Association
Speakers
Mark S. Garland
Ron Lowery
President
MountainView
Servicing Group
Director — Mortgage Servicing
Rights Valuation
USAA
Robert Lee
Senior Vice President,
Capital Markets Group
Mortgage Industry Advisory
Corporation — MIAC
process, design joint work processes (such as loan
modification approvals) and implement oversight.
Panelists also discuss the challenges faced
by special servicers who take over delinquent
servicing portfolios through acquisition or
sub-servicing, including how they manage the
increasing regulatory requirements and ways
they prevent administrative problems and create
seamless customer support. Finally, this session
looks at ways loss mitigation strategies may differ
between primary and special servicers.
Moderator
H ome R etention and Foreclosure A lternatives
Special Servicing —
Views from the Trenches
Main Convention Center, Level 1, Crystal Ballroom, Salon N
Some prime servicers have decided to outsource
their delinquent servicing to sub-servicers with
high-touch capabilities in an effort to improve
results. This panel provides viewpoints from
both primary and special servicers. The session
explores key issues, including how to select
a special sub-servicer, design the transition
Dodd Starbird
Managing Partner
Implementation Partners, LLC
Speakers
Arthur “Art” Bacci
Cheryl Paine
President and CEO
Principal Bank
Director, Operations
Principal Bank
Amy Brandt
Shawn Stone
Chief Executive Officer
Vantium Capital
Executive Vice President,
Special Servicing
Nationstar Mortgage
MBA’ s N ational M ortgage S ervicing Conference & E xpo
43
Wednesday,
Thursday, February
February23
22
3:00 p. m .–4:30 p. m . (Continued)
3:30 p. m .–4:30 p. m .
Regulatory Reform, Compliance and Agency Updates
Loan Administration Committee Meeting
How Housing and Legislation Will Affect
Industry Loan Servicing Models in 2012
(MBA Members Only)
Main Convention Center, Level 1, Crystal Ballroom, Salon K
Main Convention Center, Level 1, Grand Ballroom, Salon 14
This panel of industry, regulatory and legislative
experts examines how the current state of U.S.
housing along with state and federal legislation
will affect all mortgage loan servicing models in
2012 and beyond.
Moderator
William M. LeRoy
Founder and Principal
PHOENIX Consulting, LLC
Speakers
William Emmons
Robert J. Power
Assistant Vice President
and Economist, Division
of Banking Supervision
and Regulation
Federal Reserve Bank
of St. Louis
Senior Vice President,
Public Policy
Bank of America
Bill Killmer
Senior Vice President
of Legislative and
Political Affairs
Mortgage Bankers Association
Congressman David
S. Schweikert (AZ-5)
Member of the House Financial
Services Committee
U.S. House of Representatives
Sponsored by:
44
T witter : @MBAM ortgage #MBASERVICING12
prese n ts
DEFauLt sERviCing sOLutiOns
LikE nOtHing
yOu’vE sEEn bEFORE
Our comprehensive default servicing solutions have earned star status
by helping you meet complex challenges. Now, we’re moving to a higher
performance level by offering new products that cut to the heart of default
servicing reform. Stop by to hear about our innovative valuation product
and new default servicing platform. Our Web-based platform answers the
single-point-of-contact mandate by giving you greater control and full
visibility into each loan—no matter where it is in the default process.
HEaR FROM OuR ExpERts
Loss Management
Wed, February 22
11:00 a.m.–12:30 p.m.
David A. Hurt
Senior Vice President,
Business Development
Current Challenges
in REO Management
and Disposition
Wed, February 22
11:00 a.m.–12:30 p.m.
Joe Cutrona
Senior Director,
REO Operations
Combating Fraud
Thurs, February 23
11:00 a.m.–12:30 p.m.
Susan Allen
Vice President,
Strategic Relations
attEnD tHE
pREMiERE
please join us for a
red carpet tour of
our innovative new
default servicing
platform.
bOOtH #200
©2012 CoreLogic, Inc. All rights reserved. CORELOGIC and the stylized CoreLogic logo, are registered trademarks owned by CoreLogic, Inc.
and/or its subsidiaries. No trademark of CoreLogic shall be used without the express written consent of CoreLogic. NYSE: CLGX
Wednesday,
Thursday, February
February23
22
Friday, February 24
9:00 a.m.–12:30 p.m.
FRIDAY HIGHLIGHT
Default Super Session
MBA’ s N ational M ortgage S ervicing Conference & E xpo
47
Default
Friday,
Super Session
February
Representatives from
Moderator
Joel A. Freedman
Partner
Johnson & Freedman, LLC
American Home Mortgage
Servicing, Inc.
Blommer Peterman
Branch Banking and Trust Company
Cal-Western Reconveyance Corporation
Carrington Mortgage Holdings
Davidson Fink LLP
Deloitte
Doonan, Graves and Longoria, LLC
Dyke, Henry, Goldsholl
& Winzerling PLLC
24
Integrated Mortgage
Solutions (IMS)
Johnson & Freedman
Keith D. Weiner &
Associates Co., LPA
PHH Mortgage
Springboard, LLC
Statebridge Company, LLC
U.S. Department of Treasury
Weiner Brodsky Sidman Kider, PC
Wells Fargo Home Mortgage
9:00 a .m.–12:30 p.m.
Main Convention Center, Level 1, Crystal Ballroom, Salon J1
Join your colleagues at the Default Super Session for an energetic discussion on
the latest issues in default servicing. This year some of the items being covered are
Dodd-Frank, condominiums (super liens), Reg. AB, SAFE Act, Federal Reserve rules,
modeling behavior, modifications, investor-driven loss mitigation and other
pertinent issues that will arise.
48
Wednesday,
Friday, February
February
24 22
8:30 a . m .–12:30 p. m .
Conference Registration
Earn CMB Points
Main Convention Center, Level 1, Palms Ballroom Foyer
Your attendance at this conference earns
8:30 a . m .–9:00 a . m .
you three points that can be applied to
Coffee Service
the Certified Mortgage Banker (CMB)
Main Convention Center, Level 1, Crystal Ballroom Foyer
Designation.
9:00 a . m .–12:30 p. m .
Default Super Session
Main Convention Center, Level 1, Crystal Ballroom, Salon J1
<< See 48 page for details.
12:30 p. m .
Conference Concludes
MBA’ s N ational M ortgage S ervicing Conference & E xpo
49
Only one provider offers loan support from every angle. Fiserv addresses every point in the loan lifecycle –
from origination to servicing to disposition. Whether high-volume lending, mortgage, home equity, installment,
auto or niche lending, Fiserv helps you optimize your business, grow customer relationships, reduce risk and
meet regulatory compliance requirements. Get the depth of data and capabilities to tackle market challenges,
and experience lending from a new perspective. With Fiserv, you have the power to achieve success in every
dimension. The power within. www.fiserv.com
Lending Solutions from
Proud Sponsor of the 2012 MBA Servicing Conference. Visit us in Booth #519.
Pay men t s
n
P r oces sing S er v ices
© 2012 Fiserv, Inc. or its affiliates.
n
R isk & C ompliance
n
C us t omer & C hannel Managemen t
n
Insigh t s & Op t imi z a t ion
Expo 2012
Sponsors
& Partners
MBA’ s N ational M ortgage S ervicing Conference & E xpo
51
Sponsors & Partners
MBA thanks the sponsors and partners of the National Mortgage Servicing Conference & Expo 2012.
We are grateful for their generous support.
Diamond
52
P l ati n u m
Schedule
SponsorsAt-A-Glance
& Partners
Gold
Bronze
S i lv e r
Host
Partn e r
MBA’ s N ational M ortgage S ervicing Conference & E xpo
53
Expo 2012
MBA’ s N ational M ortgage S ervicing Conference & E xpo
55
Expo 2012
The Expo Hall is a central place for conference
registrants to meet with exhibitors from more
than 150 companies. Be sure to visit the Expo
Hall to get the latest information on products
and services to help your firm work more
effectively in today’s dynamic marketplace.
Talk to a range of business representatives
about their offerings to help you navigate the
latest industry developments. The Expo Hall
is an excellent place to network with peers,
gather vital information and exchange ideas.
Expo Hall Hours
Main Convention Center, Level 1, Palms Ballroom
Tuesday, February 21 4:00 p.m.–7:00 p.m.
Wednesday, February 22 10:30 a.m.–6:00 p.m.
Thursday, February 23 10:30 a.m.–4:00 p.m.
Expo 2012 Passes
Passes to the Expo Hall Floor are available
to non-registered individuals. These passes
February only be used for admission to the
Expo Hall on Thursday, February 23. Passes are
$400 for members and $600 for nonmembers
at the MBA Registration Desk and are
nontransferable.
Business Communication Center
Main Convention Center, Level 1, Palms Ballroom Foyer
Tuesday, February 21 4:00 p.m.–7:00 p.m.
Wednesday, February 22 10:30 a.m.–6:00 p.m.
Thursday, February 23 10:30 a.m.–4:00 p.m.
Sponsored by: Special Expo Hall Events
Main Convention Center, Level 1, Palms Ballroom
Welcome Reception in the Expo Hall
“Under the Boardwalk”
Tuesday, February 21
6:00 p.m.–7:00 p.m.
Sponsored by: 56
T witter : @MBAM ortgage #MBASERVICING12
Expo 2012
Opening Reception in the Expo Hall
“South Beach Style”
Wednesday, February 22
5:00 p.m.–6:00 p.m.
You’re Mobile
and So Are We.
Sponsored by: Download MBA’s National Mortgage
Luncheon in the Expo Hall
Servicing Conference & Expo 2012
Wednesday, February 22
Thursday, February 23
mobile app to access the conference
12:15 p.m.–1:30 p.m.
12:30 p.m.–1:45 p.m.
Coffee and Refreshment
Breaks in the Expo Hall
Wednesday, February 22 10:30 a.m.–11:00 a.m.
3:00 p.m.–3:15 p.m.
schedule on the go. The app is available
for download to all attendees before
and during the conference.
Use the QR code below to download the
app to your mobile device.
Sponsored by:
Sponsored by: Thursday, February 23
10:30 a.m.–11:00 a.m.
2:45 p.m.–3:00 p.m.
MBA’ s N ational M ortgage S ervicing Conference & E xpo
57
Expo 2012 Floor Plan
125
224
225
324
520
521
620
621
419
518
519
618
619
116
417
516
517
616
617
114
415
514
515
614
615
120
LOUNGE
118
113
110
111
210
108
109
208
106
107
206
104
1300
313
412
513
612
310
311
410
511
610
209
308
309
408
509
608
207
306
307
406
507
606
205
304
201
200
1302
1304
409
405
203
103
101
312
213
112
60
403
300
301
1306
401
1308
ENTRANCE
58
60
T witter : @MBAM ortgage #MBASERVICING12
501
500
1310
1312
60
1314
ENTR
Main Convention Center, Level 1, Palms Ballroom
MORTGAGE BANKERS
ASSOCIATION
620
621
618
619
616
617
716
614
615
714
720
820
821
920
719
818
819
918
717
816
817
814
815
1020
1220
919
1018
1218
916
917
1016
914
915
1014
1017
1216
1214
713
812
913
1012
1013
1112
610
711
810
911
1010
1011
1110
909
1008
1009
1108
907
1006
608
809
609
707
606
605
806
805
704
601
700
701
1316
ENTRANCE
801
1318
1320
900
901
1212
1210
1208
1206
1104
1204
1003
1102
1202
1001
1100
1200
904
902
702
LOUNGE
612
1322
ENTRANCE
MBA’ s N ational M ortgage S ervicing Conference & E xpo
59
Expo 2012
BOOTH: 112
A2Z Field Services
Plain City, OH
PHONE: (800) 713-2001
FAX: (614) 873-0988
www.a2zfs.com
Field Inspection / Property Preservation
A2Z Field Services is a women-owned,
mortgage field service provider dedicated
to assisting loan servicers, government
agencies and real estate auction companies
throughout the United States with their
property inspection and preservation needs.
BOOTH: 515
ABC Legal Services
BOOTH: 304
Charlotte, NC
PHONE: (877) 889-9009
www.accenture.com
Dallas, TX
PHONE: (214) 818-3832
FAX: (509) 756-6060
www.acs-inc.com
Accenture
Consultants, Default Services, Due
Diligence, Outsource Specialists, Quality
Assurance / Contract Services, Risk
Management Data / Services / Systems,
Secondary Market Systems / Services,
Underwriting Systems / Services
Accenture Credit Services offers consulting,
process reengineering, systems integration
and management, and business process
outsourcing services for residential mortgage
lenders and servicers looking to transform
and industrialize their operations.
Seattle, WA
PHONE: (888) 294-0408
FAX: (206) 224-3409
www.abclegal.com
Default Services
With over 35 years of legal services
experience, ABC Legal provides: local
and national process service, data
exchange, document production, online
tracking and proofs, GPS coordinates and
photos of service attempts, web tracking
and 24 hr. locate.
60
BOOTH: 1016
ACS, A Xerox Company
Need better mortgage services including
document imaging? We have over 1,300
professionals devoted to providing
mortgage document imaging services
that support fully diverse, end to end
mortgage services.
BOOTH: 1304
ADFITECH, Inc.
Edmond, OK
PHONE: (800) 880-0456
FAX: (405) 715-8001
www.adfitech.com
Quality Assurance / Contract Services
ADFITECH, provides Residential Mortgage
Post Closing QC, Due Diligence Reviews,
Pre-Funding QC, Default Reviews, Fraud
Investigations, Post Closing Fulfillment, and
LOANVAULT Imaging of Conventional and
FHA products. Contact: [email protected]
T witter : @MBAM ortgage #MBASERVICING12
Expo 2012
BOOTH: 821
All Risks, LTD
Hunt Valley, MD
PHONE: (410) 828-5810
FAX: (410) 828-8179
www.allrisks.com
Asset Management, Insurance Products
All Risks, Ltd. provides REO and Lender
Placed insurance for financial institutions,
banks, mortgage lenders and asset
managers.
BOOTH: 500
American Legal &
Financial Network (ALFN)
BOOTH: 412
Saint Louis, MO
PHONE: (314) 878-2360
FAX: (314) 878-2236
www.alfn.org
Amelia, OH
PHONE: 800.879.1079
FAX: 513.943.7411
www.fid.amig.com
Associations, Attorneys, Default
Services, Education / Training,
Foreclosure / Reconveyance Services
Insurance Products
The ALFN is a professional membership
based association including legal and
mortgage banking professionals that
lead the industry as a provider of legal
services through leadership, education and
professional development.
BOOTH: 608
American Modern Insurance Group
American Modern Insurance offers a full line
of bank insurance products and services
— lender placed hazard / flood, insurance
tracking, and collateral protection. As
part of Munich Re US Operations, we can
leverage the time tested expertise of a
world leading insurance organization.
Allcounty Legal Support, Inc.
/ Alstate Process Service, Inc.
Deer Park, NY
PHONE: (631) 667-1800
FAX: (631) 667-0302
www.AlstateProcessService.com
Document Services, Due Diligence,
Foreclosure / Reconveyance Services
Allcounty and Alstate have provided top
quality comprehensive attorney services
to lenders and law firms specializing in
foreclosure and eviction.
MBA’ s N ational M ortgage S ervicing Conference & E xpo
61
Expo 2012
BOOTH: 417
specialty servicer offering a broad range of
customized services and solutions to our
clients, which include some of the nation’s
top servicers and investment funds.
America’s Infomart, Inc.
Allen, TX
PHONE: (800) 776-1815
FAX: (972) 727-9800
www.aimyourway.com
Appraisal Systems / Services, Asset
Management, Default Services, Field
Inspection / Property Preservation,
Foreclosure / Reconveyance Services,
Real Estate Information Services
BOOTH: 1212
A-Son’s Construction, Inc.
America’s InfoMart is a nationwide field
services company offering Pre-Foreclosure
and REO Property Preservation, Inspections,
BPO’s Appraisals, and Eviction services
customized to your unique property needs.
Expect Excellence-Your Way.
BOOTH: 408
AMS Servicing, LLC
Depew, NY
PHONE: (716) 204-3881
FAX: (716) 204-3875
www.arbor.com
Muncie, IN
PHONE: (888) 463-2790
FAX: (765) 282-5329
www.asons.net
BOOTH: 815
Asset Management Specialists, Inc.
Bristol, PA
PHONE: (215) 547-5649
FAX: (215) 547-6755
www.amsreo.com
Asset Management Specialists is a national
leader in the property preservation and
field services industry. Combining a unique
mix of company owned and operated
field offices and the most highly skilled
subcontractors in the country, AMS truly is
“On the Ground!”
BOOTH: 116
Field Inspection / Property Preservation
Asset Valuation & Marketing
ASONS provides quality mortgage field
services including pre-foreclosure and
REO property preservation, recurring
maintenance, construction services,
evictions, and utility management.
Grand Junction, CO
PHONE: (970) 245-7350
FAX: (970) 254-9362
www.assetval.com
Automated Property Valuations,
Due Diligence, Portfolio
Analysis / Valuation / Hedging
AVM provides drive-by and interior CMAs,
property inspections, reconciliations, forensics,
risk assessment and automated valuation
models for assets across the nation.
Asset Management, Default Services,
Outsource Specialists
Headquartered in the Buffalo suburb
of Depew, NY, AMS Servicing, LLC is a
62
T witter : @MBAM ortgage #MBASERVICING12
Expo 2012
BOOTH: 1017
Auction.com
BOOTH: 300
Assurant Specialty Property
Middleburg Heights, OH
PHONE: (866) 791-5833
FAX: (714) 480-3650
www.assurantpropertyadvantage.com
Asset Management, Field
Inspection / Property Preservation
Full-line of national field services offer you
customizable, value-specific solutions,
backed by our excellent vendor / support
network and Assurant strength. Our
preservation and marketing strategies help
achieve timely cost-effective disposition
of REO assets
Irvine, CA
PHONE: (800) 793-6107
FAX: (949) 727-4725
www.auction.com
Asset Management, Default Services,
Foreclosure / Reconveyance Services,
Title Insurance / Services
Established in 1990, Auction.com has
pioneered modern real estate auctions
selling more than $12 billion in real estate
assets at auction since 2007. Additional
services include residential loss mitigation
and title agency and escrow / closing
services.
BOOTH: 324
Cave Canem Consulting, Inc.
Bedford, TX
PHONE: (817) 239-6774
FAX: (866) 728-8256
www.cavecanem.net
Consultants, Education / Training,
Integration Services
Cave Canem Consulting is a management
consulting and professional services firm
that works exclusively in the Mortgage
Banking Industry. Services include
program / project management, business
process improvement and systems
implementation.
BOOTH: 605
BestAssets
Sugar Land, TX
PHONE: (281) 491-8233
FAX: (281) 491-8299
www.best-assets.com
Asset Management, Default Services,
Field Inspection / Property Preservation,
Outsource Specialists
Residential REO asset management services
and default outsourcing solutions.
MBA’ s N ational M ortgage S ervicing Conference & E xpo
63
Expo 2012
BOOTH: 1011
BOOTH: 415
in Albion, NY is a leading provider of
claims processing and consulting / training
management solutions. CRFS processes
Post-Foreclosure FHA, VA, MI, Investor
claims and provides loss Analysis reviews
for lenders, mortgage service companies
and other financial institutions throughout
the U.S.
Manchester, NH
PHONE: 877-289-7433
FAX: 603-420-1122
www.citysidecorp.com
BOOTH: 1001
CBCInnovis
Columbus, OH
PHONE: (866) 771-7275
FAX: (614) 222-4345
www.cbcinnovis.com
Automated Property Valuations, Credit
Reporting / Scoring Products, Flood
Information / Determination / Certification
Services, Fraud Detection Services,
Tax Return Verification Services
Solutions to assist servicers with fullfile credit reporting, skip tracing data &
verification, HAMP software, bankruptcy/
deceased data, SCRA-compliant active
military verification, 4506T verification, fraud
detection, automated dispute resolution,
credit reporting/scoring, and AVMs.
Cityside Management Corporation
Asset Management, Field
Inspection / Property Preservation
Cityside successfully assists it clients
with property management, maintenance
services, property preservation, and
marketing relation to HUD’s single family
foreclosed portfolio, other government
properties and various privately owe assets.
BOOTH: 817
Claims Recovery
Financial Services (CRFS)
Albion, NY
PHONE: (585) 331-9005
FAX: (585) 589-1600
www.crfservices.com
Consultants, Default Services,
Due Diligence, Education / Training
Claims Recovery Financial Services, LLC
(CRFS) founded in 2002 and headquartered
64
Clear Capital
Truckee, CA
PHONE: (530) 550-2500
FAX: (530) 550-9218
www.clearcapital.com
Appraisal Systems / Services, Automated
Property Valuations, Due Diligence,
Portfolio Analysis / Valuation / Hedging,
Risk Management Data / Services / Systems
Clear Capital is a premium provider of
residential and commercial real estate
valuations, housing market data, and risk
assessment solutions. The company’s
customers include the largest U.S. banks,
investment firms, and other financial
organizations.
Expo 2012
BOOTH: 520
Code Violation Services, Inc.
Windsor, CO
PHONE: (720) 320-1921
www.cvsinc.net
Due Diligence, Real Estate
Information Services, Risk
Management Data / Services / Systems
Code Violation Services, Inc. provides risk
management services to lenders, servicers,
REO outsourcers, and title companies
focusing on proactive code violation
management. CVS national services
include: municipal code violation
disclosure reporting, registration
compliance processing, as well as HOA
demand and violation disclosure reporting.
BOOTH: 517
Cogent QC Systems
San Francisco, CA
PHONE: (415) 495-3660
FAX: (415) 495-3699
www.cogentqc.com
Cogent QC Systems are widely recognized
as the best quality control and compliance
software solutions available for both
mortgage originations and mortgage
servicing.
BOOTH: 619
BOOTH: 200
San Juan Capistrano, CA
PHONE: (800) 481-2708
FAX: (650) 745-7088
www.mortcare.com
Santa Ana, CA
PHONE: (866)963.2966
www.corelogic.com/default
Consulting Plus, Inc.
Document Management / Workflow Systems,
Internet Services / Technology Products,
Mortgage Technology Products / Services,
Underwriting Systems / Services, Web Site
Designers
For over 25 years Consulting Plus, Inc. has
been developing and managing software
systems for Loan Origination, Doc Prep
and Loan Servicing. We work with a wide
variety of lenders from small private money
lenders to large banks, universities and city
governments.
CoreLogic
Default Services, Mortgage Technology
Products / Services, Real Estate Information
Services
BOOTH: 410
CSC
Austin, TX
PHONE: (800) 345-7672
www.csc.com
Document Management / Workflow Systems,
Due Diligence, Financial Programs, Internet
Services / Technology Products, Mortgage
Technology Products / Services
Due Diligence, Mortgage Technology
Products / Services, Quality
Assurance / Contract Services, Risk
Management Data / Services / Systems
MBA’ s N ational M ortgage S ervicing Conference & E xpo
65
Expo 2012
BOOTH: 203
CTLS
Glendale, CA
PHONE: (800) 331-3282
FAX: (818) 662-6956
www.ctliensolutions.com
Banking Services, Document Services,
Document Tracking / E-Recording, Due
Diligence, Electronic Document Delivery,
eMortgage Solution Providers
CTLS specializes in mortgage post-closing
services, including document recordation,
property / title searches, tax monitoring,
collateral file review and flood determinations.
Our offerings are backed by full-service
support and secure, web-based solutions.
BOOTH: 1012
Default Attorney Group
Lovettsville, VA
PHONE: (703) 282-2941
www.defaultattorneygroup.com
Attorneys, Education / Training
66
DAG is a consortium of creditors’ rights
law firms from across the U.S. with
representation in 25 states. DAG’s Default
Symposium Program brings high quality,
customized default and REO training to your
back yard in convenient locations near you.
BOOTH: 419
Digital Risk, LLC
Maitland, FL
PHONE: (407) 215-2900
www.digitalrisk.com
Default Services, Due Diligence,
Fraud Detection Services, Quality
Assurance / Contract Services, Risk
Management Data / Services / Systems
Digital Risk is the leading provider of
mortgage risk management solutions.
We provide buyers and sellers of
mortgages and mortgage backed securities
the analytical, technological / and risk
management services they need to
generate alpha.
BOOTH: 911
Dimont & Associates
El Cajon, CA
PHONE: (619) 593-2900
FAX: (619) 444-0737
www.dimontandassociates.com
Default Services
For the last 15 years, Dimont & Associates
has led the industry in providing best-in-class
residential and commercial mortgage claims
and recoverles. Dimont processes claims for
over 40% of the mortgage industry, including
leading servicers and GSEs.
BOOTH: 403
DRI Management Systems, Inc.
Newport Beach, CA
PHONE: (949) 242-4161
FAX: (949) 553-0757
www.dridefault.com
Business Forms / Automated Solutions,
Internet Services / Technology Products
DRI OFFICE redefines the concept of
comprehensive. From pre-foreclose to
resolution, this unrivaled suite of default
management modules enables your
organization to monitor and control every
stage of the default process down to the
last details.
Expo 2012
BOOTH: 1008
BOOTH: 701
Clearwater, FL
PHONE: (727) 507-3440
FAX: (727) 507-3454
www.eclarifire.com
Los Angeles, CA
PHONE: (310) 469-9500
FAX: (310) 215-3072
www.equator.com
eMason is a software provider, specializing
in web-based process automation. It’s
Clarifire application generates a completive
advantage through increased productivity,
reduced cost and increased volumes with
proven results.
BOOTH: 104
eMason, Inc.
BOOTH: 507
Dyck-O’Neal, Inc.
Arlington, TX
PHONE: (817) 588-6450
FAX: (817) 588-6477
www.dyckoneal.com
Default Services, Subservicers
Deficiency recovery, loan servicing,
collection of workout notes, first and
second non-performing loans.
BOOTH: 513
ELM Services, LLC
Overland Park, KS
PHONE: (877) 303-3567
www.elmservicing.com
Consultants, Quality Assurance / Contract Services, Risk Management
Data / Services / Systems
ELMS works with mortgage servicers to
audit, improve processes, navigate evolving
regulatory requirements, and implement
changes. The ELMS team has decades of
experience in default servicing, including
loss mitigation, FCL, short sale, deed-in-lieu
and more.
BOOTH: 1013
eMortgage Logic, LLC
North Richland Hills, TX
PHONE: (817) 581-2900
FAX: (817) 581-1845
www.emortgagelogic.com
Equator, LLC
Equifax
Atlanta, GA
PHONE: (404) 885-8000
FAX: (404) 885-8872
www.equifax.com
Appraisal Systems / Services,
Credit Reporting / Scoring Products,
Employment / Income Verification,
Mortgage Technology Products / Services,
Portfolio Analysis / Valuation / Hedging
Automated Property Valuations,
Due Diligence, Portfolio
Analysis / Valuation / Hedging
BOOTH: 101
Epiq Systems, Inc.
Kansas City, KS
PHONE: (800) 547-4407
www.epiqsystems.com
MBA’ s N ational M ortgage S ervicing Conference & E xpo
67
Expo 2012
BOOTH: 913
BOOTH: 113
FEI, LLC
Firm Solutions, LLC
Bellevue, WA
PHONE: (425) 586-1902
FAX: (425) 283-5936
www.feillc.com
Tampa, FL
PHONE: (813) 397-1463
www.firmsolutions.us
Default Services, Field Inspection / Property
Preservation
FEI offers a complete line of foreclosure
services, ranging from the initial posting or
service of trustee notices to managing the
publication and servicing the trustee’s sale.
Including preservation services on behalf of
our clients.
BOOTH: 707
Field Asset Services, Inc.
Austin, TX
PHONE: (800) 468-1743
www.fieldassets.com
Field asset services is national property
preservation, REO maint, and Repair
Company FAS is committed to customer
satisfaction and continuing to set industry
standards because at FAS, Great Service is
how we succeed.
FICS
Mortgage Technology Products / Services
BOOTH: 702
Firefly Legal, Inc.
Mokena, IL
PHONE: (877) 963-3534
www.fireflylegal.com
Default Services
Since taking flight in 1996, Firefly has been
a different kind of associate legal services
partner. Rather than just move paperwork,
we truly partner with attorneys to keep
cases moving, no matter what.
68
First American Mortgage Services
Santa Ana, CA
PHONE: (714) 250-4823
FAX: (714) 481-2535
www.famortgageservices.com
Asset Management, Default Services,
Foreclosure / Reconveyance Services,
Title Insurance / Services
BOOTH: 909
Addison, TX
PHONE: (972) 458-8583
FAX: (972) 458-0863
www.FICSLoanWare.com.
BOOTH: 609
First American Mortgage Services is a
leading provider of default servicing
solutions, national title insurance, and
settlement and valuation services for the
mortgage origination and servicing industry.
Expo 2012
industry, providing integrated technology
and services that create value and results
for our clients. Fiserv drives innovations that
transform experiences for more than 16,000
clients worldwide.
BOOTH: 205
First Valuation
Westminster, CO
PHONE: (303) 991-9919
FAX: (303) 429-7802
www.firstvaluation.com
Accounting/Finance Systems, Consultants,
Internet Services/Technology Products,
Mortgage Technology Products/Services,
Outsource Specialists, Strategic Staffing,
Underwriting Systems/Services, Web Site
Designers
Appraisal Systems / Services, Due Diligence,
Risk Management Data / Services / Systems
BOOTH: 213
Flatworld Solutions is a full service
Outsourcing firm that works with bluechip financial institutions in the areas of
mortgage processing, underwriting, closing,
post-closing and title services.
First Valuation provides highly customized
nationwide valuation solutions that allow
client specific rules and criteria to be
included in its automated quality control
process. The company offers both residential
and commercial valuation products.
Warren, MI
PHONE: (586) 772-7600
FAX: (586) 772-3660
www.fivebrms.com
BOOTH: 1202
BOOTH: 519
Fiserv
Brookfield, WI
PHONE: (262) 879-5000
www.fiserv.com
Default Services, Electronic Document
Delivery, Mortgage Technology
Products / Services
Fiserv is a leading global provider of
information management and electronic
commerce systems for the financial services
Five Brothers
Asset Management Systems, Automated
Property Valuations, Default Services,
Document Management / Workflow Systems,
Field Inspection / Property Preservation,
Foreclosure / Reconveyance Services
FNC, Inc.
Founded in 1967, Five Brothers partners
with mortgage servicers nationwide to
provide regulatory-compliant field services,
specialized support services and advanced
technology solutions aligned with each
client’s business needs and goals.
Appraisal Systems / Services,
Electronic Document Delivery,
Fraud Detection Services, Mortgage
Technology Products / Services
BOOTH: 106
Flatworld Solutions
Concord, NC
PHONE: (888) 544-8736
www.flatworldsolutions.com
Oxford, MS
PHONE: (662) 236-2020
FAX: (662) 236-2037
www.fncinc.com
Service higher volumes with ease: FNC
pioneered systems that automate vendor
management, ordering of collateral
services (appraisals, BPOs, etc.), tracking,
reconciliation, documentation, and review
for compliance with investor and regulatory
guidelines.
MBA’ s N ational M ortgage S ervicing Conference & E xpo
69
Expo 2012
BOOTH: 209
BOOTH: 1110
FSSI
Santa Ana, CA
PHONE: (714) 436-3300
FAX: (714) 436-3396
www.fssi-ca.com
Document Management / Workflow Systems,
Document Services, Electronic Document
Delivery, Internet Services / Technology
Products, Outsource Specialists
Reduce risk and ensure compliance with
Critical Customer Communications solutions
from FSSI. FSSI uses the latest technologies
to safeguard data throughout production
and printing, including UPT, and Workflow
Management / Reporting. 714.436.3811.
Global DMS
Southfield, MI
PHONE: (800) 444-2667
FAX: (248) 352-1988
www.gccservicing.com
Lansdale, PA
PHONE: 877-866-2747
www.globaldms.com
Internet Services / Technology Products,
Mortgage Technology Products / Services
Global DMS not only develops and
delivers web-based appraisal process
management software for the real estate
valuation industry. We lead and educate
our colleagues in the use of valuation
technology, regulatory compliance tools,
valuation management and workflow
optimization.
G / SERV is a fully hosted loan servicing
system that automates all functions of
loan servicing including: loan set-up,
cash management, escrow and insurance
administration, investor reporting and
acctounting, default management, federal
and state reporting.
Mortgage Technology Products/Services
BOOTH: 902
BOOTH: 812
Gissen and Zawyer
Process Service, Inc.
Miami, FL
PHONE: (305) 371-4664
FAX: (305) 374-8262
www.gzprocess.com
Default Services
As one of the largest process servers in
Florida, Gissen & Zawyer has been the
reliable choice for the process service
needs of law offices, lane financial
institutions, real estate firms and small
business throughout Florida.
70
BOOTH: 818
GCC Servicing Systems
Goodman Dean, Inc
Cypress, CA
PHONE: (714) 229-8999
FAX: (714) 229-9143
www.goodmandean.com
Appraisal Systems / Services,
Asset Management, Default Services
Goodman Dean is a nationwide REO Asset
Management and Appraisal Management
Company offering traditional SFR, condo,
default / REO, multi-family, mixed-use and
retro appraisals and appraisal reviews,
as well as Evaluations and BPOs.
Expo 2012
BOOTH: 806
Harland Financial Solutions
Lake Mary, FL
PHONE: (407) 804-6653
FAX: (407) 829-6715
www.harlandfinancialsolutions.com
Electronic Document Delivery, eMortgage
Solution Providers, Mortgage Technology
Products / Services, Risk Management
Data / Services / Systems
Harland Financial Solutions is a leader in
core systems, business intelligence, branch
automation, payments, enterprise content
management, lending and compliance,
loan servicing, risk management, financial
accounting, mortgage and self service
solutions.
BOOTH: 1204
BOOTH: 308
HousingWire
Plano, TX
PHONE: (469) 893-1480
FAX: (469) 893-1481
www.housingwire.com
Publishers
HousingWire Magazine is the nation’s
most influential source for information on
U.S. housing finance, spanning mortgage
lending to investments, real estate trends
to economics, and much more.
iGATE Patni
Cambridge, MA
PHONE: 16179148000
FAX: 16179148200
www.igatepatni.com/bfs/e
Document Management / Workflow Systems,
eMortgage Solution Providers, Mortgage
Technology Products / Services, Outsource
Specialists
Integrated Technology and Operations
(iTOPS) solutions for mortgage loan
origination and fulfillment, loan servicing
including default management and
collections and loan administration.
BOOTH: 310
Home Depot U.S.A., Inc.
Atlanta, GA
PHONE: (770) 433-8211
FAX: (770) 384-3016
www.homedepot.com
Full-scope Renovation Services backed
by The Home Depot.
BOOTH: 1108
Hudson Cook, LLP / CounselorLibrary
Hanover, MD
PHONE: 1-877-464-8326
FAX: (410) 684-2001
www.counserlorlibrary.com
Attorneys, Publishers
Attorneys and Publishers of online legal
support services including the Mortgage
Servicing state law database.
MBA’ s N ational M ortgage S ervicing Conference & E xpo
71
Expo 2012
BOOTH: 615
BOOTH: 1306
Gulf Shores, AL
PHONE: (251) 968-9888
FAX: (251) 968-9889
www.the-ilgroup.com
Pittsburgh, PA
PHONE: (888) 575-8555
FAX: (888) 575-8825
www.imortgageservices.com
Flood Information / Determination / Certification Services, Insurance Products
Appraisal Systems / Services, Asset
Management, Due Diligence, Fraud
Detection Services, Title Insurance / Services
The IL Group
The IL Group is a provider of Lender
Placed and REO insurance programs and
has over 20 years of experience working
with financial institutions and lenders to
negotiate, administer and service insurance
programs. The IL Group scours all available
products and vendors assuring the best fit
to protect every client’s portfolio.
iMortgage Services
iMortgage Services provides solutions to the
financial services industry with nationwide
valuation, title, and settlement products.
Our customizable products include: fraud
and value misrep reports; BPO’s foreclosure
title reports; property search reports.
BOOTH: 717
Ingeo Systems, Inc.
Logan, UT
PHONE: 435-755-9837
FAX: 435-755-9625
www.ingeo.com
Electronic Document Delivery,
eMortgage Solution Providers
Ingeo is the nation’s largest e-recording
network. Through our secure web-based
service, submitters process and transmit
72
electronic documents to county recording
offices to save time, reduce costs, transport
documents with 100% security, and eliminate
payment errors. Visit www.ingeo.com.
BOOTH: 103
Insight Service Solutions
Frederick, MD
PHONE: 301-696-6360
FAX: (301) 560-6323
www.insightservicesolutions.co
Asset Management, Default
Services, Education / Training, Field
Inspection / Property Preservation,
Portfolio Analysis / Valuation / Hedging
Insight Service Solutions provides an
integrated deed forlease and REO Rental
platform. Services include Due Diligence,
Valuation Services, Hazard Claims, Field
Services, Rental Management, Disposition,
Inspections, Vendor and Homebuyer Training.
Expo 2012
BOOTH: 1210
JMA Services, LLC
BOOTH: 307
Integrated Asset Services, LLC
Denver, CO
PHONE: (303) 770-1976
FAX: (303) 843-1108
www.IAServices.com
Asset Management, Default
Services, Due Diligence, Portfolio
Analysis / Valuation / Hedging, Subservicers
Using a customizable service model,
Integrated Asset Services provides
a comprehensive suite of residential
mortgage portfolio management solutions
beginning at the point of initial borrower
default and continuing through final asset
disposition.
Clinton Township, MI
PHONE: (586) 739-1200
FAX: (586) 739-6900
www.jmadjustment.com
Document Services, Field
Inspection / Property Preservation
JMA provides face-to-face communication
with your borrowers through professional,
courteous, experienced agents. Our services
include: Multiple customer visits; Collateral
inspection reporting; Letter delivery; Skip
Tracing; Mailers; Phone Contact.
BOOTH: 907
Keystone Asset Management, Inc.
BOOTH: 618
Interthinx
Agoura Hills, CA
PHONE: (800) 333-4510
FAX: (818) 871-1941
www.interthinx.com
Fraud Detection Services, Quality
Assurance / Contract Services, Risk
Management Data / Services / Systems
With the expertise, comprehensive tools
and solutions to address risk in the areas
of Fraud, Collateral, Compliance and Loss
Forecasting, Interthinx is a leading national
provider of proven risk mitigation tools for
the financial services industry.
Colmar, PA
PHONE: (215) 855-3350
FAX: (215) 393-6006
www.keystonebest.com
BOOTH: 313
The Law Offices of
John D. Clunk Co., LPA
Stow, OH
PHONE: (330) 436-0300
FAX: (330) 436-0301
www.johndclunk.com
Foreclosure / Reconveyance Services,
Mortgage Technology Products / Services,
Title Insurance / Services
The Law offices of John D. Clunk expedites
mortgage banking needs in the states of
Ohio and Kentucky. Our services encompass
foreclosure, bankruptcy, loss mitigation
evictions, REO and we have an on-site title
company.
Asset Management, Default Services,
Outsource Specialists
Keystone Asset Management is a premier
full service, client-driven organization that
develops and implements customized
REO solutions, default management and
property valuation services to lenders and
financial institutions nationwide.
MBA’ s N ational M ortgage S ervicing Conference & E xpo
73
Expo 2012
BOOTH: 1216
BOOTH: 511
Loan Protector
Insurance Services, Inc.
Centennial, CO
PHONE: (888) 485-8856
www.icsfin.com
Covina, CA
PHONE: (626) 339-1942
FAX: (626) 667-1392
www.lereta.com
Solon, OH
PHONE: (800) 545-6580
FAX: (404) 498-9370
www.loanprotector.com
Default Services, Subservicers
Tax and Flood Services
Risk Management Data / Services / Systems
BOOTH: 405
LCS Receivables Management, LLC
LERETA, LLC
LCS Receivables Management and it
affiliated companies span the recovery
spectrum to provide financial institutions
with nationwide debt recovery. Services
include collection, bankruptcy, litigation,
second lien servicing and debt acquisition
and sales.
Loan Protector Insurance Services, offers
Lender Placed and REO insurance to loan
servicing organizations. Loan Protector’s
full suite of products also includes full
outsourced insurance tracking through our
custom interfaces with all loan servicing
platforms.
BOOTH: 920
Lincoln Appraisal
& Settlement Services
BOOTH: 901
Lender Processing Services, Inc.
Jacksonville, FL
PHONE: (800) 991-1274
FAX: (904) 854-4124
www.lpsvcs.com
Consultants, Default Services, Mortgage
Technology Products / Services
74
Providence, RI
PHONE: (401) 831-3500, x150
FAX: (401) 831-3520
www.lincolnappraisal.com
Appraisal Systems / Services,
Title Insurance / Services
Lincoln appraisal and Lincoln abstract
provide nationwide Appraisal Management
and Valuation Solutions and Title and
Clearing Services.
BOOTH: 713
LOGS Network
Bannockburn, IL
PHONE: (847) 770-4141
FAX: (847) 879-4847
www.logs.com
Attorneys, Default Services,
Title Insurance / Services
Expo 2012
BOOTH: 900
M & M Mortgage Services, Inc.
Miami, FL
PHONE: (305) 232-4300
FAX: (305) 232-4110
www.mmmortgage.com
Property inspection / preservation.
REO clean out.
BOOTH: 516
Matt Martin Real Estate
Management, LLC
Arlington, VA
PHONE: (703) 766-5777
FAX: (703) 348-0077
www.mmrem.com
Asset Management
Matt Martin Real Estate Management
(MMREM) is a small business financial services
firm focused on delivering superior financial
services to commercial and Gov’t clients
for asset disposition, financial advisory, loss
mitigation, and acquisition services.
BOOTH: 711
BOOTH: 1308
Atlanta, GA
PHONE: (678) 281-6500
FAX: (678) 281-6501
www.mccallaraymer.com
Ontario, CA
PHONE: (909) 373-6044
FAX: (909) 373-6045
www.mikenconstruction
Attorneys, Foreclosure / Reconveyance Services
Field Inspection / Property Preservation
McCalla Raymer, LLC
McCalla Raymer is a full service
Residential and Commercial Real Estate
law firm specializing in: Foreclosure,
Bankruptcy, Litigation, REO, Creditor’s
Rights, Loan Workout and Loss Mit for
Georgia, Florida and Alabama, National
Evictions and Title Curative.
BOOTH: 918
Mediation Helps, Inc.
Fort Lauderdale, FL
PHONE: (954) 527-6111
FAX: (954) 522-8154
www.mediationhelps.org
Consultants
Mediation administration and management
of pre-suit or pending mortgage foreclosure
cases; Consultants to design and implement
foreclosure mediation programs.
Miken Construction
We are a full service provider REO repair,
hazard claim services, damaged property
repair, conveyane condition repair, and
inspection services.
BOOTH: 1112
Miniter Group
Norwell, MA
PHONE: (781) 982-3100
FAX: 781-982-1350
www.miniter.com
Insurance Products, Mortgage Bankers,
Mortgage Brokers, Mortgage Technology
Products / Services, Outsource Specialists
Hazard, Flood and REO Insurance
tracking / Placement Technology
MBA’ s N ational M ortgage S ervicing Conference & E xpo
75
Expo 2012
BOOTH: 1314
BOOTH: 601
Morningstar, Inc
Horsham, PA
PHONE: (800) 299-1665
FAX: (267) 960-6060
http://ratingagency.morningstar.com
Due Diligence, Mortgage Technology
Products / Services, Portfolio
Analysis / Valuation / Hedging, Rating
Agencies, Real Estate Information Services
Morningstar’s structured credit ratings
business is an NRSRO in the structured
finance market. We provide institutional
investors with transparent, high quality
ratings, investment research, surveillance
services, data, and technology solutions.
BOOTH: 721
Mortgage Action Alliance
Washington, DC
PHONE: (202) 557-2700
www.mortgagebankers.org/maa
Associations
Stay up to date on the industry’s most
important regulatory and legislative
issues. Learn about participation in MBA’s
advocacy efforts through the Mortgage
Action Alliance, Inc.® (MAA).
76
BOOTH: 716
Mortgage Bankers Association
Washington, DC
PHONE: (202) 557-2700
www.mortgagebankers.org
Mortgage Contracting Services, LLC
Tampa, FL
PHONE: (813)-387-1100
FAX: (813) 402-1740
www.MCS360.com
Associations
Field Inspection / Property Preservation,
Home Inspections
MBA’s exhibit booth provides one-stop
shopping for all MBA products, services and
information. Learn about upcoming events,
new products and more. Visit our booth to
find out what MBA can do for you.
For over 25 years, MCS has been providing
our clients with quality work and customer
service backed by a management team that
has over 400 years of combined experience
in the mortgage servicing industry.
BOOTH: 805
Mortgage Cadence, LLC
Denver, CO
PHONE: (888) 462-2336
FAX: (303) 790-9784
www.mortgagecadence.com
Default Services, Document
Management / Workflow Systems,
Document Services, Information Security
Technology / Services, Mortgage Technology
Products / Services
BOOTH: 312
Mortgage Lender Services, Inc.
Folsom, CA
PHONE: (916) 962-3453
FAX: (916) 962-1334
www.mtglenderservices.com
Default Services,
Foreclosure / Reconveyance Services
Since 1985, Mortgage Lender Services
has been your source for non-judicial
foreclosure services. Our focus is
processing in CA, NV, OR, WA and AZ.
Let our experienced staff provide you with
the personalized service you deserve.
Expo 2012
BOOTH: 1300
National Bankruptcy Services
BOOTH: 700
MSI
North Richland Hills, TX
PHONE: (800) 346-2432
FAX: (800) 428-0055
www.msionline.com
Field Inspection / Property Preservation
MSI can take care of ALL your field
service needs. We offer nationwide
Property Preservation, Repair and Rehab
Management, Property Inspections,
Loss Mitigation Letter Delivery, Hazard
Insurance Recovery, REO Services, Property
Management, Vacant Property Registration.
Utility Service Management, Appraisals,
BPO, Occupant Name Verification and more.
Dallas, TX
PHONE: (972) 643-6600
FAX: (214) 550-3966
www.nbsdefaultservices.com
Consultants, Default Services,
Foreclosure / Reconveyance Services,
Mortgage Technology Products / Services,
Risk Management Data / Services / Systems,
Subservicers
National Bankruptcy Services (NBS)
is the nation’s acknowledged leader
in bankruptcy management and
administration. Founded in 1998, NBS
delivers cost-effective bankruptcy
servicing solutions to our colleagues
in the lending and servicing industries.
BOOTH: 1102
Attorneys, Internet Services / Technology
Products, Outsource Specialists,
Strategic Staffing
We provide coverage attorneys that serve
as local counsel nationwide. We regularly
cover hearings for clients in the bankruptcy,
collections and foreclosure areas.
BOOTH: 406
National Field Representatives, Inc.
Claremont, NH
PHONE: (800) 639-2151
FAX: (603) 543-1818
www.nfronline.com
Field Inspection / Property Preservation
NFR provides nationwide property
inspections and preservation, insurance loss
draft inspections, broker price options, and
REO services with integrity, professionalism,
accuracy, and a results-oriented focus.
BOOTH: 919
Mymotioncalendar.com
Miami, FL
PHONE: (305) 200-8684
FAX: (305) 402-3744
NCCI provides nationwide at-risk borrower
contact and comprehensive loss mitigation
services that assist the mortgage industry in
fulfilling loan modification and other home
retention initiatives.
The National Firm, LLC
BOOTH: 1318
National Creditors Connection, Inc.
Lake Forest, CA
PHONE: (800) 300-0743
www.nationalcreditors.com
Field Inspection / Property Preservation,
Outsource Specialists
San Diego, CA
PHONE: (619) 685-4800
FAX: (619) 685-4810
www.thenationalfirm.com
Attorneys, Education / Training
The National Firm, LLC provides clients with
access to local and partner level advice from
firms offering the highest quality specialized
legal services in the default industry.
MBA’ s N ational M ortgage S ervicing Conference & E xpo
77
Expo 2012
BOOTH: 816
Nations Title Agency
BOOTH: 107
The National Groups
Shawnee Mission, KS
PHONE: (913) 383-8642
FAX: (913) 385-9261
www.nationstitle.com
BOOTH: 509
BOOTH: 1006
Birmingham, AL
PHONE: (205) 421-7004
FAX: (205) 849-6605
www.ncpsolutions.com
Glastonbury, CT
PHONE: (860) 368-3400
www.thenationalgroups.com
Outsource Specialists
BOOTH: 225
National Loan Exchange, Inc.
Edwardsville, IL
PHONE: (618) 692-9500
FAX: (618) 692-9501
www.nlex.com
Consultants
National Loan Exchange, Inc. (NLEX) is the
industry leader in brokered portfolio sales,
with approximately 20 years experience
and approximately $100 billion in executed
transactions, with a staff of industry experts,
NLEX provides loan sale services for all
consumer and commercial asset classes.
78
Nationwide Title Clearing
Palm Harbor, FL
PHONE: (800) 346-9152 x225
FAX: (727) 772-1950
www.nwtc.com
Assignments, Document Services, Electronic
Document Delivery, Mortgage Technology
Products / Services, Outsource Specialists,
Release / Assignment Services, Secondary
Market Systems / Services
Nationwide Title Clearing is a leading post
closing service provider to lenders, servicers
and investors specializing in lien releases,
mortgage assignments, document retrieval,
collateral reviews, property reports / title
searches and other custom services.
NCP Solutions, LLC
Document Services, Electronic Document
Delivery, Outsource Specialists
NCP is a leading provider of statement,
payment book and communication
solutions. Products / services: ePresentment,
Tax and Compliance Docs, Mail Tracking,
Address Hygiene, Web Tools, Brochures,
Solicitations, Digital Color Printing, Inkjet
Addressing, Letters.
Expo 2012
BOOTH: 616
BOOTH: 401
Nectar Projects, Inc.
Purcellville, VA
PHONE: (540) 751-1260
FAX: (540) 751-1292
www.nectarp.com
Default Services, Foreclosure / Reconveyance Services, Trustees
Orange Coast Title Company —
National Default Services Division
Anaheim, CA
PHONE: (800) 585-1919
FAX: (714) 822-3222
www.octitle.com
Trustees
Established in 1997, Nectar Projects, Inc.
is a full service default company providing
non-judicial foreclosure in the Commonwealth
of Virginia.
Offering nationwide default products / services- pre and post foreclosure services.
BOOTH: 1104
Southlake, TX
PHONE: (817) 424-1175
FAX: (817) 424-1172
www.orionfgi.com
NVMS
Manassas, VA
PHONE: (703) 361-6262 x115
FAX: (703) 940-9108
www.nvms.com
Field Inspection / Property Preservation
NVMS is the national leader in the property
preservation and inspection management
industry. By utillizing customized web
services and mobile applications, NVMS
provides the most efficient presevation
and inspection services in the nation.
BOOTH: 916
BOOTH: 1302
Outreach Financial Services, LLC
Jacksonville, FL
PHONE: (904) 302-9200
FAX: (904) 379-0088
www.ourtreachfs.com
Default Services, Subservicers
Outreach Financial Services provides
special and component servicing of
distressed mortgage assets to mortgage
servicers and investors, including banks,
funds and credit unions.
Orion Financial Group, Inc.
Assignments, Automated Property
Valuations, Document Services, Flood
Information / Determination / Certification
Services, Outsource Specialists
Orion Financial Group, Inc. is the industry
partner for assignments, title chain cleanup, lien releases, document retrieval,
and beneficiary research. Protect your
investment and improve compliance
with Orion.
MBA’ s N ational M ortgage S ervicing Conference & E xpo
79
Expo 2012
BOOTH: 814
Priority Field Services, Inc.
BOOTH: 612
BOOTH: 207
Herndon, VA
PHONE: (703) 956-7500
FAX: (703) 991-6341
www.overturefinancials.com
Burnsville, MN
PHONE: (952) 882-7720
www.paradatec.com
Overture Financial Solutions
Internet Services / Technology Products,
Mortgage Technology Products / Services,
Risk Management Data / Services / Systems,
Underwriting Systems / Services
Overture Financial Solutions is the leading
provider of automated decisioning solutions
that enable greater transparency, accuracy
and speed-to-market for the mortgage
finance industry.
Paradatec, Inc.
Business Forms / Automated Solutions,
Document Management / Workflow Systems,
Fraud Detection Services, Mortgage
Technology Products / Services
PARADATEC Delivers the most efficient,
accurate, and flexible automated document
classification (ADR) and data extraction
solution for the Mortgage Industry available
anywhere. At Paradatec, we offer the
highest automation rates in the industry.
BOOTH: 614
PFS, Inc.
Sacramento, CA
PHONE: (916) 437-7800
FAX: (916) 239-4394
www.pacfield.com
Field Inspection / Property Preservation,
PFS provides a full-line of nationwide
inspection services. Timeliness and quality
assurance are achieved with top level
management, quality assurance programs,
training, as well as state-of-the-art database
management and mobile software solutions.
80
Austin, TX
PHONE: (512) 454-7374
FAX: (512) 454-7375
www.priorityfs.com
Field Inspection / Property Preservation
We are a national property preservation
company delivering timely and exemplary
results for over 7 years. We are committed
to the highest standards of performance,
quality, and communication, and that’s
reflected everyday in our work.
BOOTH: 1322
Pro Teck Valuation Services
Waltham, MA
PHONE: (800) 886-4949
FAX: (781) 891-3553
www.protk.com
Appraisal Systems / Services, Due Diligence,
Portfolio Analysis / Valuation / Hedging,
Real Estate Information Services, Risk
Management Data / Services / Systems
Pro Teck Services is a national provider of
residential real estate valuations. With a sharp
focus on data accuracy and customer service
we deliver customized risk management
solutions for funding, investing, servicing
and secondary market requirements.
Expo 2012
BOOTH: 704
Proctor Financial, Inc.
Troy, MI
PHONE: (800) 521-6800
FAX: (248) 269-5735
www.pfic.com
Insurance Products, Mortgage Technology
Products / Services, Outsource Specialists
Proctor Financial, Inc. provides innovative
lender-placed hazard and flood insurance
solutions. PFI’s outsourcing program,
the Proctor Ensemble, fits your needs
with insurance tracking, mail processing,
borrower call center, new loan setup and
loss drafts.
BOOTH: 309
Prommis Solutions, LLC
Atlanta, GA
PHONE: (678) 277-5050
FAX: (866) 514-5136
www.prommis.com
Default Services,
Foreclosure / Reconveyance Services
BOOTH: 1100
ProVest, LLC
Tampa, FL
PHONE: (800) 587-3557
FAX: (813) 832-5915
www.provest.us
BOOTH: 917
BOOTH: 301
QBE FIRST
Atlanta, GA
PHONE: (770) 690-8400
FAX: (770) 690-8240
www.qbefirst.com
Insurance Products, Realty Tax Services
QBE FIRST provides specialty insurance
and technology solutions for the financial
institution and housing industries. We serve
as the financial institution risk services pillar
of QBE the Americas and are the nation’s
largest lender-placed insurance provider in
terms of gross written premium.
Quality Claims
Management Corporation
San Diego, CA
PHONE: (866) 450-1183
www.qualityclaims.com
Default Services
Quality Claims Management provides
progressive recovery solutions to investors,
mortgage services, homeowners and
businesses. Services include: hazard
insurance recovery, mortgage insurance
claims management, claim audits for
hazard and MI, training, and and best
practices consulting for managing property
inspections and preservation.
BOOTH: 1018
Qualified
Phoenix, AZ
PHONE: (631) 220-6856
FAX: (602) 374-8450
www.qualifiedwest.com
Asset Management Systems, Field
Inspection / Property Preservation
Default Services
MBA’ s N ational M ortgage S ervicing Conference & E xpo
81
Expo 2012
BOOTH: 1206
Quality Mortgage Services, LLC
Brentwood, TN
PHONE: (615) 591-2528
FAX: (615) 591-2687
www.qcmortgage.com
BOOTH: 306
Real Integrated Technology, LLC
Chicago, IL
PHONE: (312) 725-3298
FAX: 312-242-3025
www.rit-mobile.com
Due Diligence, Quality Assurance / Contract Services
Consultants, Due Diligence, Internet
Services / Technology Products, Mortgage
Technology Products / Services
Quality Mortgage Services announces the
newly required MERS® audits. QMS is a
full service mortgage QC company that
provides customized servicing reviews
with thousands of regulatory and agency
compliance requirements checks with access
to management QC analytics and technology.
RIT, LLC focuses on tablet-based standalone and platform applications for the
mortgage and commercial real estate
industries. Our first product, a tablet
integrated site inspection platform
will launch in the first quarter of 2012.
www.rit-mobile.com
BOOTH: 311
BOOTH: 915
RCS Recovery Services, LLC
Boca Raton, FL
PHONE: (561) 244-2880
FAX: (561) 953-4151
www.rcsrecovery.com
We provide debt recovery solutions to the
default mortgage industry. Our focus is on
collecting first lien and junior lien deficiency
balances. Our core products include judgment
selection and collections, contingency
collections and portfolio purchasing.
82
of distressed mortgages. The nation’s
largest financial institutions rely on its
resources. The company is licensed
nationwide as a mortgage servicer and
debt collection company.
Real Time Resolutions, Inc.
Dallas, TX
PHONE: (214) 599-6511
FAX: (214) 599-6309
www.realtimeresolutions.com / Deficiency Recovery, Outsource Specialists,
Portfolio Analysis / Valuation / Hedging,
Subservicers
Established in 1995 and today is an
industry leader in the specialty servicing
BOOTH: 714
Rekon Technologies
Pasadena, CA
PHONE: (626) 577-4350
FAX: (626) 577-4360
www.rekon.com
Assignments, Document
Management / Workflow Systems,
Foreclosure / Reconveyance Services,
Release / Assignment Services, Secondary
Market Systems / Services
Rekon Technologies is a preferred
software provider for top loan servicers.
Solutions include Rekon, which enables
efficient document preparation, tracking
and recording and doc trak, for effective,
management and tracking of files,
Expo 2012
BOOTH: 110
BOOTH: 206
Reliance Field Services
Miami, FL
PHONE: (305) 554-0434
FAX: (305) 554-1460
www.reliancefieldservices.com
Default Services, Field Inspection / Property Preservation, Foreclosure / Reconveyance Services
Richmond Monroe Group, Inc.
Sacramento, CA
PHONE: (916) 239-4090
FAX: (916) 924-7323
www.reomac.org
Kimberling City, MO
PHONE: (417) 447-2931
FAX: (888) 308-8458
www.richmondmonroe.com
Associations
Assignments, Document
Management / Workflow Systems,
Document Services, Outsource Specialists,
Release / Assignment Services
REOMAC is a national non-profit trade
association for the default industry that
is uniquely dedicated to the professional
development and advancement of its
members.
BOOTH: 914
REO Allegiance, Inc.
Bayonne, NJ
PHONE: (201) 746-8737
FAX: (201) 823-8505
www.reoallegiance.com
Property Preservation and Property
Management Co.
BOOTH: 125
REOMAC
Since 1994 RMG has provided the following:
Release and Assignment Services, Document
and Title Policy Retrieval, Document Control
and Tracking, Recording Services, Lender
Tracing / Title Curative Services, UCC
Services, Releaselt & Assignit Online.
BOOTH: 1320
Reverse Mortgage Solutions, Inc.
Spring, TX
PHONE: (281) 404-7979
FAX: (281) 719-1603
Asset Management, Consultants, Default
Services, Mortgage Bankers, Subservicers
Reverse Mortgage Solutions offers forward
mortgage loan servicing solutions thru its
Specialty Servicing Solutions (S3) division.
A full service shop for performing, nonperforming assets, default management, and
REO with a customer concentric approach.
MBA’ s N ational M ortgage S ervicing Conference & E xpo
83
Expo 2012
BOOTH: 801
Safeguard Properties
Sapiens Decision is brought to you by Sapiens
Americas Corp. (NASDAQ: SPNS), a global
provider of innovative business solutions,
helping enterprises to modernize business
processes and respond quickly to change.
Default Services, Field Inspection / Property
Preservation, Foreclosure / Reconveyance
Services
BOOTH: 501
Safeguard Properties is the nation’s
largest privately-held field services
company offering the following
services to the mortgage loan industry:
Property Inspections / Preservation,
REO / Maintenance, Repair / Rehab, Utility
Mgmt Services, Hazard Claims, VPR / Code Compliance & Valuations.
Coraopolis, PA
PHONE: (800) 777-8759
FAX: (800) 707-5328
www.servicelinkfnf.com
BOOTH: 1208
Sapiens Americas Corp
Cary, NC
PHONE: (919) 405-1507
FAX: (919) 405-1702
www.sapiensdecision.com
Business Forms / Automated Solutions,
eMortgage Solution Providers, Mortgage
Technology Products / Services, Risk
Management Data / Services / Systems
84
BOOTH: 1200
Source Appraisal Management, LLC
Cleveland, OH
PHONE: (800) 852-8306
FAX: (216) 739-2709
www.safeguardproperties.com
ServiceLink, FNF’s
National Lender Platform
Appraisal Systems / Services, Asset
Management, Default Services, Integrated
Closing Services, Title Insurance / Services
ServiceLink, the national lender platform for
Fidelity National Financial (NYSE: FNF), is a
leading of origination, default, servicing and
technology related products and services
for the mortgage industry.
Safety Harbor, FL
PHONE: (800) 757-3969
FAX: (727) 953-9815
www.SourceAM.com
Appraisal Systems / Services
Source AM provides nationwide appraisal
management services as well as Automated
Property Valuations.
BOOTH: 610
SourceMedia
New York, NY
PHONE: (212) 803-8760
FAX: (212) 843-9678
www.sourcemedia.com
BOOTH: 819
Specialized Loan Servicing, LLC
Highlands Ranch, CO
PHONE: (720) 241-7550
FAX: (720) 241-7518
www.sls.net
Subservicers
Expo 2012
BOOTH: 1010
Spectrum Field Services, Inc.
Salt Lake City, UT
PHONE: (800) 700-1701
FAX: (801) 461-8227
www.spectrumfsi.com
Asset Management, Field
Inspection / Property Preservation
For nearly 25 years, Spectrum Field
Services, Inc. has provided field services
solutions for the real estate and financial
services industries. We are dedicated to
pioneering the industry’s highest quality
and most adaptable field service solutions.
BOOTH: 518
Sperlonga Data & Analytics
Arlington, VA
PHONE: (703) 942-9108
FAX: (703) 890-2568
www.superlongadata.com
BOOTH: 809
Stewart Lender Services
Houston, TX
PHONE: (800) 577-6674
FAX: (713) 629-2369
www.stewartlenderservices.com
Asset Management, Default Services,
Integrated Closing Services,
Title Insurance / Services
Stewart Lender Services (SLS) is a
nationwide provider of centralized
origination, loss mitigation and REO
asset solutions for Mortgage Lenders and
services. SLS includes the industry-leading
subsidiary, PMH Financial, Inc.
BOOTH: 904
T.D. Service Company
Santa Ana, CA
PHONE: (800) 843-0260
FAX: (714) 541-4510
www.tdsf.com
Default Services, Document
Management / Workflow Systems,
Foreclosure / Reconveyance Services,
Release / Assignment, Services, Trustees
Services provided: foreclosures, lien
releases, document retrieval, assignments,
title perfection, senior sale tracking, senior
sale bidding, facilitation of senior lien
payoffs, surplus recovery, posting and
publishing and technology solutions.
Due Diligence, Mortgage Technology
Products / Services, Risk Management
Data / Services / Systems
Servicers, REO Outsources, Investors,
Title Companies, and Originators all seek
reliable, centralized, and easily retrievable
data on property status with homeowner,
condominium, and community associations.
SDA is meant to serve a bridge between.
BOOTH: 606
Superior Home Services, Inc.
Scottsdale, AZ
PHONE: (480) 391-5527
FAX: (480) 391-5627
www.supersvcs.com
MBA’ s N ational M ortgage S ervicing Conference & E xpo
85
Expo 2012
BOOTH: 514
Trustee Corps
BOOTH: 620
Tata Consultancy Services
Irvine, CA
PHONE: (949) 252-8300
FAX: (949) 252-8330
www.trusteecorps.com
Edison, NJ
PHONE: (732) 590-2746
www.tcs.com
Consultants, Default Services, Document
Services, Mortgage Technology
Products / Services, Outsource Specialists
Tata Consultancy Services (TCS) is an IT
services, business solutions and outsourcing
organization that delivers real results
to global businesses, ensuring a level of
certainty no other firm can match.
BOOTH: 1316
TenA Companies, Inc.
Saint Paul, MN
PHONE: (800) 255-8362
FAX: (651) 293-4400
www.tenaco.com
Outsource Specialists, Quality
Assurance / Contract Services
TenA provides Servicing, Post Closing and
PreFunding Quality Control services and
SecondLook audit software.
86
BOOTH: 820
US Default Management
Bloomfield Hills, MI
PHONE: (248) 636-4142
FAX: (248) 539-1335
www.rsmalaw.com
BOOTH: 1014
Urban Lending Solutions
Broomfield, CO
PHONE: (303) 996-8900
FAX: (303) 996-8905
www.urban-ls.com
BOOTH: 1003
USFN
Automated Property Valuations, Integrated
Closing Services, Outsource Specialists,
Title Insurance / Services, Underwriting
Systems / Services
Orange, CA
PHONE: (800) 635-6128
FAX: (714) 573-2650
www.usfn.org
ULS is a national firm offering mortgage
fulfillment processing, title, settlement,
valuation, home retention, loss mitigation
and due diligence for the residential
mortgage market industry.
Attorneys, Education / Training,
Publishers, Trustees
USFN is a national not-for-profit association
of law firms, trustee companies and
industry-specific vendors, who specialize
in the area of creditors’ rights, foreclosure,
bankruptcy, loss mitigation, REO
and other loan servicing matters.
Expo 2012
BOOTH: 224
Valuation Partners
Sugar Land, TX
PHONE: (281) 313-1571
FAX: (281) 313-1580
www.valuationpartners.com
15 servicers achieve QRPC, quickly
cure defaults and streamline SPOC
communication.
BOOTH: 210
VPS
Appraisal Systems / Services
Valuation Partners is a best in class nationwide
valuation solutions provider that performs
appraisal management activities along with
related valuation products such as appraisal
reviews, appraiser assisted products, BPO’s,
value reconciliations and more.
BOOTH: 1009
Venture Encoding Service, LTD
Fort Worth, TX
PHONE: (817) 283-9500
FAX: (817) 868-1729
www.venture-encoding.com
Chicago, IL
PHONE: (800) 918-9100
FAX: (312) 243-0871
Asset Management, Field
Inspection / Property Preservation
Electronic Document Delivery
BOOTH: 1020
Varolii Corporation
Seattle, WA
PHONE: (206) 902-3900
FAX: (206) 902-3902
www.varolii.com
Venture uses industry knowledge and
technology to provide innovative paper
and electronic communications solutions.
Advanced e-mail service, EBPP, return mail
processing for 1st class mail and overnight
delivery add value to our print and mail
services.
BOOTH: 1312
Walz Group
Temecula, CA
PHONE: (800) 882-3811
FAX: (951) 491-6599
www.walzgroup.com
Consultants, Default Services, Due
Diligence, eMortgage Solution Providers,
Information Security Technology / Services,
Internet Services / Technology Products,
Outsource Specialists, Risk Management
Data / Services / Systems
Are you challenged with meeting the
demands of the Servicing Alignment
Initiative? Varolii’s Mortgage Default
Servicing solution helps 5 of the top
MBA’ s N ational M ortgage S ervicing Conference & E xpo
87
Expo 2012
BOOTH: 810
Wilson & Associates, PLLC
Little Rock, AR
PHONE: (501) 219-9388
FAX: (501) 219-9458
www.wilson-assoc.com
BOOTH: 201
Western Union Global
Business Payments
Attorneys, Default Services, Foreclosure / Reconveyance Services, Title
Insurance / Services
Englewood, CO
PHONE: (800) 525-6313
FAX: (415) 912-4005
www.choosewesternunion.com
BOOTH: 114
Xactware Solutions, Inc.
Orem, UT
PHONE: 800-932-9228
FAX: 801-224-5218
www.xactware.com
Internet Services / Technology Products
Wilson & Associates, PLLC provides its
clients in Arkansas and Tennessee with
turn-key bundled services in the real estate
default legal market.
Xactware’s XactPRM is a time-saving
full-cycle workflow management solution
for professionals involved in foreclosed
properties’ maintenance and repair.
XactPRM offers a completely new way to
assign, estimate, and receive bids as well
as to track data.
BOOTH: 617
BOOTH: 1310
BOOTH: 621
Farmington Hills, MI
PHONE: (248) 592-2252
FAX: (248) 661-1065
www.wetzeltrott.com
Minneapolis, MN
PHONE: (612) 656-7700
FAX: (612) 606-7755
www.wolterskluwerfs.com
Waterbury, CT
PHONE: (203) 262-4670
FAX: (203) 262-4680
www.zackin.com
Fraud Detection Services, Outsource
Specialists, Quality Assurance / Contract
Services, Underwriting Systems / Services
Document Management / Workflow Systems,
Mortgage Technology Products / Services
Publishers
Western Union Payments partners with
billers to provide customized payment and
presentment strategies that deliver real
value by containing costs, driving customer
satisfaction, and improving cash flow.
Wetzel Trott
Wolters Kluwer Financial Services
Wetzel Trott specializes in Loan Quality
Control, Servicing Quality Control, QuiC
Web-based Quality Control Software,
Fraud Reviews, Early Payment Default
Reviews, Prefunding Quality Control
Reviews, Regulatory Compliance and
Quality Control Plans.
88
Zackin Publications
Servicing Management is the premier monthly
publication devoted solely to the mortgage
servicing industry since 1989.
T witter : @MBAM ortgage #MBASERVICING12
Wouldn’t it be nice to have a partner to
help navigate the DEFAULT SERVICES JUNGLE?
Getting Around
Getting Around
MBA’ s N ational M ortgage S ervicing Conference & E xpo
91
Main Convention Center
92
T witter : @MBAM ortgage #MBASERVICING12
This is NOT the guy
you want meeting
with your tenants.
2012 brings a signiicant
increase in Tenant
Occupied properties.
Handling the repair,
remediation, & preservation
work required with a family
often including the elderly,
children,
& pets is very
child
different than a standard &
vacant REO. Energy REO
Solutions understands this
and prides itself on
professionalism,
communication, & integrity.
We understand your
reputation is on the line.
CHOOSE A PROFESSIONAL.
Contact us today to learn more. Our nationwide network of
trusted contractors are dedicated to not only protecting your
asset, but your reputation and wellbeing.
TRUSTED | COMPREHENSIVE | NATIONWIDE [email protected] | 972.762.7967 | energyreo.com
V I B R A N C Y P LU S S A F E T Y E Q U A L S E F F E C T I V E R E S U LT S .
You don’t have to go back in time to
find old-fashioned customer service.
For over 25 years, MCS has been
providing our clients with quality work
and customer service backed by a
management team that has over 400
combined years of experience in the
mortgage servicing industry.
MCS provides the technology you
need and the quality you expect
combined with the
old-fashioned
service you want.
101 E. Kennedy Blvd • Suite 1900
Tampa, Fl 33602 • 813.387.1100
www.MCS360.com
Property Inspections • Property Preservation • REO Property Maintenance • REO Rehab & Repair • Related Services
MBA introduces…
Your message light is blinking. Your schedule is already
full for the day. You have your coffee in one hand and
your mouse in the other. So how can you catch up on
the latest industry news for servicing professionals in
minutes, and feel prepared for the day ahead?
Get vital real estate finance industry news and
updates delivered to your desktop, every Tuesday
morning with MBA Servicing NewsLink.® Top news
stories from national newspapers, and industry
coverage by MBA journalists give you access to the
news that matters most to your business in a single,
easy-to-read email.
11224
Subscribe online today at
www.mortgagebankers.org/
getnewslink. MBA NewsLink
is free to all employees
of MBA member companies.
Call (202) 557-2734
for more information.
CampusMBA’s Emerging
Servicing Standards Guided
Online Course Series
www.campusmba.org /servicing
CampusMBA is pleased to present new guided online courses
for residential servicing professionals. These cost effective courses
are a perfect blend of self-study and instructor-guided learning,
and require no travel.
These new series of four guided online courses cover all your team
needs to know to be prepared for emerging servicing standards.
• SPOC / QRPC
• Collections & Early Intervention
• Loss Mitigation Underwriting Decisions
• REO & Asset Management
Each guided course includes case studies, virtual field trips, job
aides, quizzes and certificate of completion for training transcripts.
11225
Register Now
View a calendar of upcoming dates
and learn more at www.campusmba.org/
servicing.
Train Your Team
Contact MBA’s Corporate
Solutions group at (202) 557-2868
or [email protected]
mortgagebankers.org to enroll
your organization.
CampusMBA Servicing Central
Visit www.campusmba.org/servicing
for a full catalog of servicing education,
including the highly-popular School
of Mortgage Servicing and Certified
Mortgage Servicer (CMS) Designation.
REVIEW
COPY
Power and
Endurance
from One
Source.
They are still trying to figure out the meaning of a lot of things.
But your default strategy should be about history, not mystery.
At ServiceLink, our solutions are your source to helping you mitigate
risk and execute your best options. In considerably risky times,
ServiceLink’s complete, powerful solutions are the answer.
One Link. One Source.
Loss Mitigation
Preforeclosure Title/TSG
Default Valuations
Asset Management & Disposition
REO Title Insurance
VISIT US AT BOOTH 501
www.servicelinkfnf.com
800 777 8759
Customer Service = Resolution®
Solving problems
before our clients know
they have a problem.
That’s what
Customer Service= Resolution®
is all about.
Safeguarding our clients’ interests.
safeguardproperties.com
Property Inspections
Property Preservation
Real Estate Owned (REO)
REOplus™
Repair and Rehab
Utilityplus™
Hazard Claims
Insurance Loss Inspections
Vacant Property Registration
Compliance Connections™
Valuations