Annual Institute

23
Annual Institute
rd
Onsite Program
Healthy Workplace, Health Returns:
New Approaches to Mental Health and Wellness
April 27-29, 2011 • The Venetian, Las Vegas, Nevada, USA
easna
Employee Assistance Society of North America
easna
Employee Assistance Society of North America
EASNA 23rd Annual Institute
Platinum Sponsors
Gold Sponsors
Silver Sponsor
Bronze Sponsors
American Substance Abuse Professionals
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Exhibitors
• 12 Weeks to Wellness and
Lifestyle Change
• Alkermes
• CARF International
• CaringBridge
• CLC Incorporated
• Consolidated Credit Counseling
Services, Inc.
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Crisis Care Network
Daybreak EAP Software
EAP Expert
Homewood Human Solutions
InfoMC, Inc.
Last Door
Law Assist Canada
Internet Café
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EASNA 23rd Annual Institute
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NASW Assurance Services, Inc.
ProtoCall Services
PsyBar
Renascent
The SASSI Institute
U.S. Department of Labor
EASNA 23rd Annual Institute
easna
Employee Assistance Society of North America
EASNA Board of Directors
President Phil Evans
Director Ana Laritza Leon
Vice President Francois Legault
Director Dan McCarthy
Treasurer George Martin
Director Tracy McPherson
Secretary Julie McClatchey
Director Sharon O’Brien
Immediate Past President Barbara Veder
Director Rich Paul
Director Michael Brooks
Director Judith Plotkin
Director Nicole Doucet
Director Jim Printup
Director David Goehner
Director Debra Wolinsky
Director Keith Harding
Director Diane Stephenson
Director Chris Hylton
Executive Director Bob McLean
Institute Chair
Judith Plotkin, Homewood Human Solutions
Institute Committees
Curriculum Committee
Sponsorship Committee
Barb Veder, Chair
Shepell.fgi
Jeff Gorter, Chair
Crisis Care Network
Mike Brooks
Center for Clinical Social Work
Paul Wittes, Co-chair
Shepell.fgi
Phil Evans
ProtoCall
George Martin
CorpCare EAP
Tania Battisti
Canada Border Service Agency
Quadir Farook
InfoMC, Inc.
Paul Wittes
Shepell.fgi
Kathleen Greco
Value Options
John Levy
Corporate Counseling Associates, Inc.
Bob McLean
EASNA
David Goehner
Empathia, Inc
Rich Paul
ValueOptions
Bernard McCann
Brandeis University
Judith Plotkin
Homewood Human Solutions
Tracy McPherson
George Washington University Medical
Center
EASNA 23rd Annual Institute
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easna
Employee Assistance Society of North America
General Information
REGISTRATION/INFORMATION DESK
The Registration/Information Desk is located on Level
1 of the Venetian/Palazzo Congress Center near Marco
Polo Ballroom 701. The Entrance to the Congress
Center is located in between The Venetian and The
Palazzo Towers, Casino Level by the Blue Man Theater.
Look for directional signage while on the Casino Floor.
Following are the registration hours:
Wednesday, April 27
Thursday, April 28
Friday, April 29
8:00 a.m.-6:00 p.m.
Employee Assistance Society of North America
8:00 a.m.-5:30 p.m.
8:00 a.m.-3:30 p.m.
PROFESSIONAL CREDITS AVAILABLE
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17 Hours of Professional Development (PDHs)
17 Hours of Continuing Education Units (CEUs)
To obtain required documentation of PDHs and CEUs,
please visit the Registration Desk for applicable fees
and forms prior to session commencement. The
Institute is unable to provide retroactive documentation
for session attendance.
BADGE IDENTIFICATION
The identification badges contained in the registration
packet must be worn for admission to all sessions, the
exhibit hall, and EASNA sponsored events.
Congratulations
to our Accredited
Members!
Human Solutions Canada Inc., Vancouver, BC
Ceridian Canada Ltd. LifeWorks Division,
Markham, ON
Ceridian LifeWorks, Minneapolis, MN
Homewood Employee Health,Guelph, ON
NOTICE BOARD
Messages for the Institute attendees will be posted on
the bulletin board near the Registration Desk. Please
post messages for other attendees on this board.
INTERNET CAFÉ
Sponsored by the Center for Clinical Social Work and
EAP Expert
Check your email, find information about a presenter, or
sign-up online for EASNA membership at the Internet
Café, located in the Exhibit Hall.
QUESTIONS
EASNA 23rd Annual Institute Host Committee members,
registration desk volunteers, and EASNA Board
members will happily assist you with any questions or
requirements you may have. Look for identifying ribbons
on their name badges.
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EASNA 23rd Annual Institute
FSEAP, London, ON
Employee Assistance Services Bureau, Health
Canada, Ottawa, ON
Shepell·fgi, Toronto, ON
NEAS, Inc., Waukesha, WI
Genesis EAP, Davenport, IA
PPC Worldwide Canada EAP Services Ltd.,
Burnaby, BC
Conference At-A Glance
easna
Employee Assistance Society of North America
April 27
9:00
a.m.-5:00 p.m.
6:00
p.m.-8:00 p.m.
Pre-Institute: Bringing Cutting Edge Alcohol Risk Reduction into Your EAP Practice
Welcome Reception in the Exhibit Hall
April 28
7:30
a.m.-8:30 a.m.
Continental Breakfast, in the Exhibit Hall
8:30
a.m.-10:00 a.m.
Plenary, Ballard, Thrive: The Critical role of EAPs in Creating a Culture of Health
10:00
a.m.-10:30 a.m.
Break, in the Exhibit Hall
10:30
a.m.-12:00 noon
Saulnier
Jacobson
CN Rail’s CIRP: Getting Everyone on Board
Levine
Expanding Workplace Wellbeing to
Multinational Populations
1:45 p.m.-3:15 p.m.
Gorter
A Tailored Fit: Best Practices for Incident
Response to Banks
Merrick
Results of a Survey of EAP and B.H.
Services Users
Melemis
The Five Rules of Recovery: A New
Approach to Relapse Prevention
3:45 p.m.-5:15 p.m.
Courtemanche
Sustainability: The Key to SBIRT Long
Term Success
12:15
p.m.-1:30 p.m.
3:15
p.m.-3:45 p.m.
Worker Productivity: Ways to Measure It
and Demonstrate Value
Annual General Meeting Luncheon
Break, in the Exhibit Hall
Ashley
Veterans: The Forgotten Workers
Lam
Depression Hurts: How one EAP Makes a
Difference
5:30
p.m.-7:00 p.m.
Evening Reception on the Patio at Dal Torro Ristorante, Palazzo Hotel
7:30
a.m.-8:30 a.m.
Continental Breakfast, in the Exhibit Hall
8:30 a.m.-9:30 a.m.
Plenary, Messer, Supporting the Workplace Civility Initiative: EAP’s Role and Responsibility
9:30
a.m.-10:00 a.m.
10:00
a.m.-10:30 a.m.
April 29
Corporate Awards
Break, in the Exhibit Hall
10:30
a.m.-12:00 noon
Ives
Kolski-Andreaco
Trade Union Participation in EFAP
Newman
Improving the Value of an EAP Through a
Coord. Drug Intervention
1:30
p.m.-3:00 p.m.
Arsenault
Miller
Managing Transgenderism in the Workplace
12:00
noon-1:00 p.m.
How Understanding More about Human
Biology Adds Value to EAP Org. Interventions
Box Luncheon in the Exhibit Hall
Crossing the Bar - an Historical
Perspective on Add.Recovery Models….
EASNA 23rd Annual Institute
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Employee Assistance Society of North America
Thank You Sponsors & Exhibitors
12 Weeks to Wellness and Lifestyle Change
17
604-921-2348
[email protected]
Contact: Charles Curtis
www.12weekstowellness.com
12 Weeks provides healthy solutions for ongoing lifestyle productivity,
work life, wellness and weight loss challenges. 12 Weeks delivers
valuable tools and coaching creating positive and lasting behavior change.
BrownRichards & Associates
800-537-2153
[email protected]
Contact: Kathy Armistead
www.brownrichards.com
BrownRichards & Associates is a full service international work life
firm that offers dependent care resources, available 24/7, through our
professionally staffed call center and online resources.
Alkermes8
617-803-3079
[email protected]
Contact: Dennis Pratt
www.alkermes.com
At Alkermes, developing medicines with the potential to change people’s
lives for the better doesn’t start with science. It starts with patients.
CARF International
15
520-325-1044
[email protected]
Contact: Ellen Mirkov
www.carf.org
Founded in 1966, CARF is an international, nonprofit accreditor of human
service providers and networks. More than 6.5 million persons of all ages
are served annually in CARF-accredited programs.
American Counseling Association
205-980-2719
[email protected]
Contact: Kelly Brasher / PPF
www.counseling.org
For over 50 years, ACA has provided counselors, educators and students
with the most reliable information covering the wide scope of counseling.
See our ad in this program for details.
American Substance Abuse Professionals
888-792-2727
Contact: Aysha Livingston
www.go2asap.com
ASAP provides substance abuse risk management services for employers
nationwide. Our credentialed SAP/SAE network, comprehensive case
management, workplace/CEU trainings and audit support ensure
regulatory compliance and a drug-free workplace.
CaringBridge16
651-789-2310
Contact: Judy Trucano
www.caringbridge.org
CaringBridge, a nonprofit organization, provides free personal websites
that connect people experiencing a significant health challenge to family
and friends, making each health journey easier.
Center for Clinical Social Work
10
800-694-5285
Contact: Michael Brooks
www.centercsw.org
The Center promotes clinical social work and advances the profession
in all settings by developing practice standards/credentials, advocating
for practitioners and clients, and enhancing opportunities for research,
education and training.
24th Annual EASNA Institute
April 25-27, 2012
Fairmont Palliser | Calgary, Alberta
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EASNA
23rd Annual Institute
EASNA_Calgary_Half_Page_Ad.indd 1
3/22/11 1:21 PM
Thank You Sponsors & Exhibitors
Chestnut Global Partners
309-820-3570
[email protected]
Contact: David Sharar, PhD
www.chestnutglobalpartners.org
CGP’s division of Commercial Science has created a scientific “Workplace
Outcome Suite” that deals with five key aspects of the effects of personal
issues on workplace functioning. The Suite is short, precise, and easy to
administer as a “Pre” and “Post” outcome measure…and is available free
to EA providers.
CLC Incorporated
6
800-541-9701 x 63330
[email protected]
Contact: Curtis Padilla
www.clcincorporated.com
Since 1986, CLC, Inc. has provided Legal, Financial and ID Theft resources
throughout the US and Canada. Our focus on client service and product
development has earned CLC a reputation of consistently exceeding the
customer service expectations of our more than 100 EAP clients.
Consolidated Credit Counseling Services, Inc.
19
954-377-9350
[email protected]
Contact: Alex Bort
www.consolidatedcredit.org
Consolidated Credit Counseling Services is a nonprofit organization. Our
service was created to assist employees in reducing stress caused by
financial difficulty and provide financial education, which improves their
well-being and increases productivity.
Council on Accreditation
212-797-3000
[email protected]
Contact: Zoe Hutchinson
www.coanet.org
The Council on Accreditation (COA) is an international, independent, notfor-profit accrediting body of human service organizations. Over 1800
organizations are currently either COA accredited or engaged in the
accreditation process.
Crisis Care Network
13
888-736-0911
[email protected]
Contact: Marilyn Elliott
www.crisiscare.com
Crisis Care Network is the world’s largest provider of crisis response services
to the workplace. Over 800 times each month CCN dispateches speciallytrained behaviorial health professionals to facilitate recovery after tragedies.
DAYBREAK EAP Software
4
618-632-3145
[email protected]
Contact: Amy Harting
www.daybreakeapsoftware.com
The leader in Innovative EAP Technology for 30 years, DAYBREAK EAP
Software provides tracking and reporting for all EAP services; Appointment
Scheduling, Affiliate Management, Disability Management, and Behavioral
Health Management.
EAP Expert Inc.
3
905-702-1380
Contact: Duane Coleman
www.eapexpert.com
EXCITING Times as EAP Expert enters its 12th anniversary of providing
best-of-breed technology to the EAP Community. Stop-by to find out more
about VERSION 3 and how we’ve become ‘SaaSy’!!!
easna
Employee Assistance Society of North America
eCenter Research Inc 2
412-266-5845
[email protected]
Contact: Duncan Goodwin
www.YourHealthCheck.org
eCenter Research provides mental health and substance abuse treatment
organizations with a 20-minute, validated, multivariate self-report
assessment and free research support through its state-of-the-art webbased Online Assessment and Advanced Reporting System.
Empathia, Inc
866-332-9595
[email protected]
Contact: David Goehner, LCSE, CEAP
www.empathia.com
Empathia provides customized behavioral health solutions to address
workforce and organizational needs in such diverse areas as EAP,
coaching, disaster management, leadership development, training, and
benefit support, for customers worldwide.
FSEAP
416-585-9985
[email protected]
Contact: Laura Henderson
www.fseap.com
FSEAP is better where it counts. Our helplines are answered by master’s
level counsellors. We emphasize counselling over information and referral,
for better results - 3x those of other providers.
Harris, Rothenberg International, Inc.
800-441-7509
[email protected]
Contact: Naomi Tepper
www.hriworld.com
Harris, Rothenberg International (HRI) offers an array of comprehensive,
integrated human resource programs and services designed to maximize
organizational and employee performance.
Homewood Human Solutions
1
416-964-1875 X5209
[email protected]
Contact: Eda Shere
www.homewoodhumansolutions.com
Homewood Human Solutions is a full service Employee Assistance provider
offering a wide range of workplace and organizational development
services. Guided by the desire to contribute to the total health, wellness and
functioning of our customers’ organizations, we are the “just right” solution.
InfoMC, Inc.
20
484-530-0100 X101
[email protected]
Contact: Angela Madara
www.infomc.com
InfoMC provides enterprise software solutions for EAP’s. InfoMC’s
Incedo™ solution allows EAPs to enroll and track eligibility, manage
affiliate providers, process referrals, authorizations, care coordination,
manage utilization, and process and pay claims. It also links providors and
payors via the Internet to streamline communications.
Last Door
9
604-525-9771
[email protected]
Contact: Giuseppe Ganci
www.lastdoor.org
Last Door operates two addiction treatment programs - an Adult & a Youth
Program, as well as several adjunct programs for families and partners for
over 28 years.
EASNA 23rd Annual Institute
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Employee Assistance Society of North America
Thank You Sponsors & Exhibitors
Law Assist Canada
11
416-342-1080
[email protected]
Contact: Sharon Kravitz
www.lawassist.ca
Law Assist connects individuals to quality legal counsel and financial
advisory services across Canada. We offer professional referral and
consultation services to EAP’s and other major institutions.
Magellan Health Services, Inc. 410-953-2402
[email protected]
Contact: Merideth Marr
www.magellanhealth.com
We are a specialty healthcare manager focusing on behavioral health
care, diagnostic imaging, specialty pharmaceutical services, and
provide pharmacy benefits administration. Our experience in managing
these services enables us to deliver invaluable insights and innovative
solutions that positively impact both the quality and cost of some of the
nations’s fastest growing areas of health care.
NASW Assurance Services, Inc.
14
301-668-4872
[email protected]
Contact: Bonnie Conti-Lawrence
www.naswassurance.org
Visit the NASW Assurance Services exhibit booth for more information on
our new employee assistance program, “EAPrefer” and the many other
insurance products offered by NASW Assurance Services, Inc.
NDC Nutrition at Work
514-485-0646
[email protected]
Contact: Nicole Doucet
www.ndc-nutritionatwork.com
Nutrition Services provider to EAP.
PPC Worldwide Canada EAP Services Ltd.
604-431-3713
[email protected]
Contact: Carrie Middleton
www.ppcworldwide.com
PPC Canada (since 1977) is a COA Accredited EFAP and Wellness
Services company, distinguished by its focus on customer relationships
and responsiveness, providing local, regional, national and international
service excellence.
ProtoCall Services
21
877-819-0287
[email protected]
Contact: Laura Schaefer
www.protocallservices.com
ProtoCall Services has been supporting EAPs since 1992! Our Masterslevel clinicians provide a seamless, telephonic response tailored to meet
your needs 24/7/365.
PsyBar, LLC
7
952-285-9000
[email protected]
Contact: Tammy Schmidt
www.psybar.com
With 1200 psychiatrist and psychologists nationally, PsyBar coordinates
Risk Assessment/Fitness for Duty Evaluations; assessing threat and
psychological problems that interfere with safe, efficient workplaces.
Free CE credits at www.psybar.com.
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EASNA 23rd Annual Institute
Renascent5
416-847-6456
[email protected]
Contact: Adam Fisher
www.renascent.ca
Renascent is a leader in the field of addiction treatment. For over 40 years
EAPs have trusted Renascent to help their clients get well and stay well.
Shepell.fgi
800-274-2426
[email protected]
Contact: Marilyn Walsh
www.shepellfgi.com
Shepell.fgi is a leading provider of workplace, health productivity solutions
targeting mental, physical, and social well-being. For more information call
1-866-875-8240 or visit www.shepellfgi.com.
The SASSI
18
800-726-0526
[email protected]
Contact: Melissa Renn
www.sassi.com
SASSI Institute-helping people suffering from alcohol/drug problems and
the professionals serving them. Our questionnaires are backed by 25+
years of research, on-to-one customer service and a commitment to
quality.
U.S. Department of Labor
12
202-302-7535
[email protected]
Contact: Katia Albanese
www.dol.gov
The Department of Labor supports veterans, service members and people
with disabilities by providing valuable resources via Amerca’s Heroes at
Work, National Resource Directory (NRD) and disability.gov.
ValueOptions
919-674-2650
[email protected]
Contact: Rich Paul
www.valueoptions.com
ValueOptions, Inc., the nation’ s largest independent behavioral health and
wellness company, provides services to more than 22 million individuals
through EAP, Work/Life, health and wellness and managed behavioral
health care contracts.
WellCall
415-551-7685
[email protected]
Contact: Ramon Navarro
www.wellcall.com
WellCall provides wellness programs for EAPs and their clients.
Workplace Options
800-699-8011
[email protected]
Contact: Danae Duffy
www.workplaceoptions.com
Workplace Options’ credentialed providers offer solutions that help 26
million employees balance their work and personal life. Global support
is offered through service centers in Raleigh, NC, London, Toronto and
Dublin. Visit www.workplaceoptions.com.
24th Annual EASNA Institute
April 25-27, 2012
Fairmont Palliser | Calgary, Alberta
easna
Employee Assistance Society of North America
easna
Employee Assistance Society of North America
EASNA 23rd Annual Institute
Wednesday, April 27
Pre-Institute Workshop
9:00 a.m. – 5:00 p.m.
Bringing Cutting Edge Alcohol Risk
Reduction into Your EAP Practice
In 2006 SAMSHA reported that 80% of
problem drinkers are employed. Risky
drinking is associated with reduced productivity, increased accidents, increased disability claims, other medical and emotional
conditions and job-related costs. Screening
for risky alcohol use, brief intervention
including referral to treatment (SBIRT) is
an effective, evidence-based practice used
within medical settings for identifying and
reducing risky drinking behavior and its
multiple associated adverse impacts. Within
the past three years, SBIRT has migrated
across the medical practice threshold to
EAPs. Aetna’s EAP was the first to embrace
SBIRT and produce results to support its
efficacy within an EAP setting. BIG (Brief
Intervention Group), an international collaboration including EAP professional associations, federal and state agencies and
EAP industry leaders is working diligently
to transform “routine practice of EAPs in
the U.S. and Canada to increase … the
identification of alcohol misuse through the
use of evidence-based SBIRT,” thus “reducing the negative impact of undetected and
untreated alcohol problems that reduce
productivity, drive up healthcare costs and
increase accidents.” This day long session
is aimed at giving participants the opportunity to learn about SBIRT and its value. The
program intends to take the mystery out of
SBIRT and its implementation by helping
participants to build their own individual
road map, complete with access to resources that will enable them to readily embrace
this cutting edge, evidence-based practice
that delivers EAP value to both individual
clients as well as organizational customers.
About the Trainers:
Judy Mickenberg, LICSW, Aetna EAP
Co-author of a number of professional
articles and a frequent presenter in professional forums, Ms. Mickenberg has more
than 20 years of EAP experience, and
has provided leadership for national and
international EAP programs. Currently she
serves as the EAP and Clinical Content Expert for Aetna, responsible for a wide range
of activities including internal staff training,
customer facing training and seminars, psychoeducational communication/resources,
EAP program promotion resources, crisis
response process/protocols, and special
projects including the implementation of
SBIRT within Aetna’s EAP call center. Ms.
Mickenberg is also a member of EASNA’s
Knowledge Transfer & Research Committee.
Tracy L. McPherson, PhD, Assistant
Research Professor, George Washington
University, Center for Integrated Behavioral Health Policy/Ensuring Solutions
to Alcohol Problems
Over the last 12 years, Dr. McPherson has
served as Project Director/Co-PI on numerous workplace alcohol and drug abuse prevention projects funded by NIH, NHTSA, and
SAMHSA involving the development and
We design and deliver expert,
customized nutrition services
to EAP clients coast to coast
in Canada and in the United States.
Tel:
514-485-0646
Tel: 5
14-4
485-0
0646
Fax:
514-485-6484
Fax: 5
14-485-6484
10
EASNA 23rd Annual Institute
E-mail: [email protected]
nfo@ndc-n
nutritionatwork.c
com
Web:
www.ndc-nutritionatwork.com
Web: w
ww.n
ndc-nutritionatwork.c
com
EASNA 23rd Annual Institute
evaluation of substance use prevention and
health promotion education and training
programs. In the past four years her research has focused on improving access to
alcohol screening, brief intervention, referral to treatment (SBIRT), and follow-up care
through evidence-based practice change
in the EAP and other workplace settings.
She chairs EASNA’s Knowledge Transfer &
Research Committee, has co-authored numerous publications and presentations, and
serves on editorial review boards of leading
workplace journals, including Journal of
Workplace Behavioral Health and American
Journal of Health Promotion.
Thursday, April 28
Opening Plenary Session
8:30 a.m. – 10:00 a.m.
Thrive: The Critical Role of EAPs in
Creating a Culture of Health
Successful organizations understand the
link between employee well-being and
organizational performance. Using APA’s
Psychologically Healthy Workplace model
as a framework for examining the key
characteristics of a healthy, high-performing organization, Dr. Ballard will discuss
strategies for success in the economic recovery and offer real-world examples from
award-winning companies. This session
will show you how Employee Assistance
Programs can help create a workplace
culture where both employees and the
organization can thrive. Instructor:
David W. Ballard, PsyD, MBA, American
Psychological Association. In the capacity of Assistant Executive Director for Marketing and Business Development at the
American Psychological Association, Dr.
Ballard designs and directs efforts related
to health and well-being in the workplace
and oversees the development of resources to help psychologists build, manage,
market, and diversify their practices.
Morning Workshops
10:30 a.m. – 12:00 noon
easna
Employee Assistance Society of North America
WS-1A Peer Presentation: CN Rail’s
CIRP: Getting Everyone on Board
This presentation will provide participants
with information about how CN Rail initiated a peer-driven Critical Incident Response Program (CIRP) in partnership with
their external EAP provider to ensure that
employees impacted by critical incidents
in the workplace are provided with quality
services in a timely manner. Participants
will learn about how the program works,
what types of training is provided to key
players, some of the challenges that have
been overcome, and how the program has
functioned over the past 12 years.
Instructors:
Marc Saulnier, MSW, RSW (OCSWSSW)
(ICISF), CSW, Shepell.fgi
Marc Saulnier began his professional
career as a Military Social Worker for the
Canadian Department of National Defense
in Germany. After many years in the EAP
industry, Marc has assumed the role of
Account Executive and has been working
closely with CN Rail by co-facilitating EFAP
peer training sessions with the CN EFAP
System Manager across Canada.
Alkermes, Inc. is a fully integrated biotechnology company that uses
proprietary technologies and know-how to create innovative medicines
designed
to Inc.
yieldisbetter
for patients
with
serious
Alkermes,
a fullytherapeutic
integrated outcomes
biotechnology
company
that
uses
diseases,
including
central nervous
system disorders,
addiction and
diabetes.
proprietary
technologies
and know-how
to create innovative
medicines
For
more information
Alkermes,
please visit:
www.alkermes.com.
Alkermes,
Inc. is
a about
fully
integrated
biotechnology
company
uses
designed
to yield
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therapeutic
outcomes
for patients
withthat
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medicines
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to yield better
for www.alkermes.com.
patients with serious
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more information
abouttherapeutic
Alkermes,outcomes
please visit:
diseases, including central nervous system disorders, addiction and diabetes.
For more information
about Alkermes,
please visit:
www.alkermes.com.
©2011 Alkermes, Inc.
All rights reserved
VIV697
July 2010
Printed in U.S.A.
©2011 Alkermes, Inc.
All rights reserved
VIV697
July 2010
Printed
in U.S.A.
EASNA 23rd
Annual Institute
11
easna
Employee Assistance Society of North America
EASNA 23rd Annual Institute
Anita McDonald, CN EFAP System
Manager
Anita has been working with CN for 13
years, and is currently managing a team
of 350 EFAP peers across Canada. She is
responsible for program design, overall
program operations, contract administration with the external service provider, and
support to the EFAP Senior Advisory Committee and local EFAP support groups.
WS-1B Peer Presentation: Worker
Productivity: Ways to Measure It and
Demonstrate Value
This presentation reviews two popular
measures of worker productivity: the
Health and Productivity QuestionnaireSelect (HPQ-Select) and the Workplace
Outcomes Suite (WOS), with attention to
research and application within diverse
EAPs to improve EAP practice and demonstrate value.
Instructors:
Jodi M. Jacobson, PhD
Dr. Jodi M. Jacobson is an Assistant Professor and Chair of the EAP Subspecialization at
the University of Maryland, School of Social
Work. Her research focuses on workplace
behavioral health and the impact of EAP and
other health and wellness interventions and
programs on productivity. Dr. Jacobson is
a current member of EASNA’s Knowledge
Transfer and Research Committee and EAPA’s
Workplace Disaster Preparedness Committee.
David Sharar, PhD
Dr. David Sharar is the Managing Director
of Chestnut Global Partners and a Research
Scientist with Chestnut Health Systems. He
has published more than 60 articles related
to EAP outcomes, ethics, quality issues,
and pricing structures. He also serves on
EASNA’s Knowledge Transfer and Research
Committee and is on the Board of the EA
Research Foundation.
WS-1C Peer Presentation:
Expanding Workplace Wellbeing to
Multinational Populations
Expanding EAP services from a North
American mindset to multinational populations requires rethinking of the product,
audience, promotion, and service access.
This presentation will highlight lessons
in delivering global services in terms of
the cultural differences that influence the
implementation and logistical delivery of
global EAPs, as well as provide the attributes of successful international EAP and
Wellbeing programs.
Instructors:
David Levine, MSW
Based in Chicago, David Levine leads global
development for Oxford, UK-based PPC
Worldwide. Through his career Dave has
managed the development of national and
international EAP/WorkLife and behavioral
health programs.
Nicholas Malhomme, MBA
Nick Malhomme is head of Global Sales and
Marketing for PPC Worldwide, which offer
EAP Services in over 140 countries across
the globe. He has more than eight years
experience working in Human Capital Management in his current role. He also has
worked for organizations such as Total Petroleum and MCI (now Verizon). Nick works
closely with leading global organisations to
ensure programs meet their organisational
and cultural requirements. He holds an MA
in Modern Languages and an MBA.
Afternoon Workshops
Time: 1:45 p.m. – 3:15 p.m.
WS-2A Peer Presentation: A Tailored Fit: Best
Practices for Incident Response to Banks
Financial institutions have specific expectations and preferred protocols following robberies; one size does not fit all! This poses
challenges and risks for EAPs seeking to
provide customized service to high profile
customers. This presentation will review best
practices for CIR services to banks, along
with integrating elements of psychological
first aid into a unique corporate culture.
12
EASNA 23rd Annual Institute
EASNA 23rd Annual Institute
easna
Employee Assistance Society of North America
Instructors:
Jeff Gorter, MSW, LMSW, Certified
Addictions Counselor
Jeff Gorter is the Account Executive for
Crisis Care Network. He has responded
directly to the September 11 terrorist attacks, Hurricanes Katrina and Rita in the
Gulf region, the Virginia Tech shootings, and
the 2010 Gulf oil spill, along with numerous
local events.
Joe Utecht
Joe Utecht is a Management Consultant at
Ceridian Corporation, and is responsible for
training Ceridian’s Management Consultants
in Crisis Response. He has consulted with
management in coordinating critical incident
responses for more than 2,000 critical incident cases to financial institutions, private
businesses, schools, and government organizations involving situations such as workplace accidents, violence, robberies, natural
disasters, and employee deaths.
WS-2B: Peer Presentation: Results of
a Survey of EAP and Behavioral Health
Services Users
This research-based panel presentation will
provide new results of a comprehensive
survey of employees regarding EAP and behavioral healthcare use. The presenters will
provide insights into how certain variables
influence the use of EA services by employees. The study findings have implications
for EAP providers, human resource administrators, employers and other stakeholders
involved in purchasing, administrating, providing and evaluating EA programs.
Call
800-537-2153
Online & Telephonic Services
 Child Care
 Adoption
 Elder Care
 Legal & Financial
 Employee Mental Health
 Healthy Workplaces
 Improving Productivity
 And Many More...
Welcome Attendees
& Exhibitors to
www.brownrichards.com
easna
Employee Assistance Society of North America
2011 Institute
So many options!
More Counselling
Creative Learning
Healthier Outcomes
Employee Assistance
Advice and Coaching
Instructors:
24/7 Access
Elizabeth Merrick, PhD, MSW
Elizabeth L. Merrick is a Senior Scientist in
the Institute for Behavioral Health, Heller
School for Social Policy and Management at
Brandeis University. She served as the Principal Investigator for the employee survey
upon which this presentation is based.
Private and Confidential
Bernie McCann, MS, CEAP
Bernie McCann is a NIAAA research fellow
and a doctoral candidate at Brandeis University. His EAP background includes providing
Working with
EAPs to provide
Employee Referrals
Nationally &
Internationally...
In-Person, By Phone, or Internet
Online Tools and Resources
1.888.689.8604 | www.homewoodhumansolutions.ca
EASNA 23rd Annual Institute
13
easna
Employee Assistance Society of North America
EASNA 23rd Annual Institute
direct services, consulting with numerous
companies, conducting professional development training for practitioners, and conducting quality audits of EA services
WS-2C The Five Rules of Recovery: A
New Approach to Relapse Prevention
Learn a new approach to teaching cognitive
therapy. Learn how to teach thought records
in a way that encourages rapid change.
Learn how to address common problems that
clients encounter in cognitive therapy. Learn
how to use the basics of cognitive therapy
in different therapeutic situations. The presentation includes a handout and PowerPoint
presentation based on the book I Want to
Change My Life: How to Overcome Anxiety,
Depression and Addiction by Dr. Melemis. The
book is a self-help guide to cognitive therapy
and stress management. It is the winner of
the Gordon Bell Award for Journalism. All participants will receive a free copy of the book.
Instructor:
shared about Aetna’s experience in sustaining
the effective use of Screening and Brief InterSteven M. Melemis, PhD, MD
vention for Risky Alcohol Use within an EAP
Steven M. Melemis is a leading authority on
Call Center environment. Principles and pracaddiction and mood disorders. He is Medical
tices for positively impacting the sustainability
Inspector for the College of Physicians and
of new practices can be generalized to a wide
Surgeons of Ontario, and served as Vice-Chair range of programmatic initiatives.
of Addiction Medicine for the Ontario Medical Association. He is the author of I Want to
Instructors:
Change My Life: How to Overcome Anxiety,
Depression and Addiction, a self-help guide to Sherry Courtemanche, LCSW
cognitive therapy and stress management as Ms. Courtemanche is the Clinical Manager
coping skills for change.
of the Aetna EAP, and has been a member of
the Aetna/George Washington University team
Time: 3:45 p.m. – 5:15 p.m.
that led the EAP industry in implementing
Screening and Brief Intervention with Referral
WS-3A Peer Presentation: Sustainability: to Treatment (SBIRT) within an EAP call center
The Key to SBIRT Long Term Success
environment.
Workshop participants will have an opJessica Abate, LCSW
portunity to learn about variables that can
Ms. Abate currently serves at Aetna as the
promote or threaten the sustainability of
SBIRT Program Manager, a member of
new practices within an EAP environment.
Aetna’s Motivational Interviewing (MI) ChamSpecific information and knowledge will be
pions Team and the EAP MI Team Lead. She
“We are ProtoCall.”
Thank you
for 18 years
of partnership
and a shared
commitment
to clinical
and customer
service excellence!
It’s not what you get,
it’s who you get
115 dedicated clinicians in two call centers serving more than 175 programs across the World.
Clinical Call Center Services – 24 hours a day, 365 days a year, for your EAP.
Contact us • 800-435-2197 • www.protocallservices.com
14
EASNA 23rd Annual Institute
Introducing
EAPrefer
™
— a revolutionary new program to
help you find the right EAP professionals!
Developed by the nation’s leading social
worker association, EAPrefer™ allows EAP
network providers to effortlessly match social
workers with the employees who need them.
Qualified social workers receive:
 Opportunity to earn additional income
and a flexible work schedule
 Reduced paperwork and fair, prenegotiated rates
EAP network providers receive:
 Easy access to qualified EAP professionals
in the right locations around the country
through a state-of-the-art database
 Ability to select professionals with the
right education, licensure and expertise
Participation is free for NASW members and EAP network providers.
Learn more about how
EAPrefer™ can help you.
www.EAPrefer.org
Call toll free:
866-307-2325
EAPrefer™ is a program of NASW
Assurance Services, a subsidiary of the
National Association of Social Workers.
easna
Employee Assistance Society of North America
Speaker Biographies
is engaged in all phases of training related
to SBIRT and MI, providing clinical supervision and leadership for a dedicated group of
SBIRT clinicians and supporting a team of
MI champions.
Judy Mickenberg, LICSW
Ms. Mickenberg has more than 20 years of
EAP experience, and has provided leadership for national and international EAP pro-
grams. Currently she serves as the EAP and
Clinical Content Expert for Aetna, responsible for a wide range of activities including
the implementation of SBIRT within Aetna’s
EAP call center. Ms. Mickenberg is also a
member of EASNA’s Knowledge Transfer
and Research Committee.
WS-3B Peer Presentation: Veterans:
The Forgotten Workers
Veterans have a unique set of employment
challenges. This presentation will elucidate
the issues veterans face when continuing or
gaining employment after a deployment. The
instructors will provide insights that may
help to reduce stigma related to traumatic
stress disorders and provide employers
with resources for working with this unique
population.
Instructors:
ValueOptions® puts the
health and well-being of our
more than 23 million
members first and foremost.
We help people live their
lives to the fullest potential.
ValueOptions®, the nation’s largest independent behavioral
health and wellness company, works closely with employer
organizations to deliver:
• Employee assistance programs (domestic and global programs)
• Work/life programs
• Education and prevention initiatives
• Disease and wellness management
• Integrated behavioral health care solutions
ValueOptions® offers a broad range of programs to fit the needs of your
employees. Contact us for more details.
866-VOSALES
(866-867-2537)
[email protected]
ValueOptions.com
16
EASNA 23rd Annual Institute
Larry Ashley, EdS, LCADC, CPGC
Larry has been involved in the substance
abuse and trauma field for 35 years as a
college professor, researcher, and therapist.
He is currently Addictions Specialist and Undergraduate Coordinator in the Department
of Counselor Education at the University of
Nevada, Las Vegas, Director of the Problem
Gambling Treatment Program, and Clinical
Assistant Professor in the Departments of
Psychiatry and Internal Medicine, University
of Nevada School of Medicine.
Meghan Pierce, BA, Graduate Assistant,
University of Nevada, Las Vegas
Meghan Pierce is the Harrah’s Graduate Assistant in Problem Gambling Counseling in
the Department of Counselor Education at
the University of Nevada, Las Vegas (UNLV)
and is lead therapist in the UNLV Problem
Gambling Treatment Program. She is a graduate student in the Clinical Mental Health
Counseling Program with an emphasis in
addictions. She assists Professor Ashley in
doing research on combat related trauma.
WS-3C Peer Presentation: Depression
Hurts: How One EAP Makes a Difference
Presentation participants will develop a
better understanding of the importance of
assessing the presence of major depressive
disorder (MDD) in an employee population
in context to its impact work absence, work
impairment and job satisfaction. With this
knowledge, EAP providers can better design
and deliver clinical services that more effectively assist employees with MDD to improve
their functional behaviours at the workplace
and provide a stronger return on investment
for customers.
COA Accreditation
demonstrates to your clients,
staff, board, funders and
community that your
organization is providing the
very best possible services
to its consumers.
COA Congratulates
EASNA on
its 2011 Institute
For more information about COA
accreditation and how it can
assist your organization in achieving
its mission, please contact
Zoe Hutchinson, Manager of Sponsor
and Client Relations, at either
212.797.3000, extension 242
212.79
or [email protected].
www.COAnet.org
www.COAstandards.org
www.COAcanadastandards.org
www.COAafterschool.org
easna
Employee Assistance Society of North America
Speaker Biographies
Instructors:
Instructor:
Dr. Raymond W Lam, MD, FRCPC
Dr. Raymond W. Lam is Professor and Head
of the Mood and Anxiety Disorders Program
in the Department of Psychiatry, University of
British Columbia, and Director of the Mood
Disorders Centre of Excellence at UBC Hospital within the Vancouver Coastal Health Research Institute. His research examines clinical and neurobiological factors in seasonal,
atypical, difficult-to-treat and workplace
depression, biological effects of light, clinical
trials, clinical guidelines and treatment programs for depression.
Debra Messer, MA, CEAP
Debra Messer has 35 years of clinical experience, including 15 years in EAP. As an Account Manager and Consultant for UPMC’s
medical units–comprised of 50,000 employees as well as four regional VA facilities and
two comprehensive mental health service
providers in the western Pennsylvania area–
Debra provides consultation for leadership
on critical issues such as workplace bullying and civility, retention and engagement,
morale and team issues, and supervisor/
manager development and training.
Debra Wolinsky M. Ed, RCC (BC), R Psych
(AB)
As Senior Director of Clinical Operations
with PPC Canada, Debra provides strategic
clinical planning and support for customers
and their employees. In addition, she is PPC
Canada’s Privacy Officer, a Peer Reviewer
with the COA and serves on EASNA’s Board
of Directors. She frequently conducts interviews with newspaper and wire services
journalists as an EAP industry expert.
Friday, April 29
Morning Plenary Session
Time: 8:30 a.m. – 9:30am
Supporting the Workplace Civility
Initiative: EAP’s Role and Responsibility
Morning Workshops
Time: 10:30 a.m. – 12:00 p.m.
WS-4A Peer Presentation: Trade Union
Participation in Employee and Family
Assistance Programs
This session is aimed at EFAP professionals who are not familiar with unionized
workplaces and EFAP involvement. Attendees will receive information on joint union/
management EFAP programs, employee
needs and benefit co-ordination from a
union perspective. The session will stress
the importance of union support in increasing acceptance of EFAP programs and the
support these programs provide to unions
in serving their mandate of representing
members in the unionized workplace.
Instructors:
The landmark decision by the Indiana
Supreme Court awarding damages to an
employee verbally berated by a supervisor
(Raess vs. Doescher, Indiana Supreme Court,
April 2008) propelled workplace bullying
into the spotlight. Many organizations have
begun initiating anti-bullying policies and
have taken on the initiative to create a civil
workplace. EA professionals are called upon
to support and even direct this process. This
session provides a thoughtful, experiencebased analysis of the underlying factors that
must be addressed in order to successfully
drive this change. This approach blends
consultation, training, and intervention and
demonstrates strategies for empowering
managers/leadership as change agents.
18
EASNA 23rd Annual Institute
John Ives, Staff Officer
John Ives has been a Staff Officer with
the PWU for the past 10 years and a Business Representative with the International
Brotherhood of Electrical Workers prior to
that. John’s involvement in employee assistance goes back to the early 1990s as
a founding member of the Building Trades
Assistance Plan in Toronto.
Susan Walker, Union Chief Steward
Susan Walker has been a part of the PWU
EFAP Committee for 19 years. As the Chair
and a member of the EFAP Committee,
Susan is involved in the planning of annual
Corporate EAP/EFAP Conferences with our
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4 issues/year
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2 issues/year
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easna
Employee Assistance Society of North America
EASNA 23rd Annual Institute
employers, designing and presenting Union
EFAP training programs and developing the
Union’s policies on EFAP.
for human performance, social behavior
and, above all, increased productivity and
creativity.
WS-4C Peer Presentation: Improving the
Value of an EAP through a Coordinated
Drug Intervention
WS-4B Peer Presentation: How
Understanding More about
Human Biology Adds Value to EAP
Organizational Interventions
Instructor:
Through this presentation, EAP professionals will understand the importance of identifying individuals who are either over-treated and under-treated for their depression
and anxiety, and how proactive intervention
and coordination of care can generate cost
savings and improved outcomes.
This presentation will introduce the EA professional to a knowledge base which can
guide and become a framework for management and organizational consultation.
By drawing from new research made possible by technology, updated knowledge
is synthesized with long acquired insights
to help us see the neurobiological basis
Annette Kolski-Andreaco, MSW, LSW,
MURP
At LifeSolutions, Ms. Kolski-Andreaco
works with educational accounts and is
the coordinator of training. Her expertise
is in executive leadership and coaching,
management consultation and social intelligence. Ms. Kolski-Andreaco has also led
organizations as an executive director/
senior manager in health care and human
relations for over 25 years.
Congratulations to all
involved for the 23rd
Annual EASNA Institute
Instructors:
Fred Newman, CEO Interface EAP
Fred Newman is the founder and CEO of
Interface EAP and Coordinated Health Solutions. In 2004, Interface began development
of its unique Pharmacy Intervention Protocol
(PIP) patent pending to address the quality of care
and costs issues resulting from the high
use of antidepressants and other psychotropic medications within the general medical setting.
Melanie Ellens, SPHR
Melanie is the Director of Human Resources
at St. Joseph’s Hospital and Medical Center
in Phoenix, Arizona. For more than ten
years, she has provided innovative employee relations programs and proactive
HR strategies to support the business goals
and objectives for the organization with
over 5,000 employees. She is a current
member of the Society for Human Resources Management (SHRM) and is certified
through the Society as a Senior Professional
in Human Resources (SPHR).
Afternoon Workshops
1:30 p.m. – 3:00 p.m.
WS-5A Peer Presentation: Managing
Transgenderism in the Workplace
For information on wellness within the
EAP industry, please join us at our
meet and greet. For more information,
please contact Ramon Navarro at
[email protected].
20
EASNA 23rd Annual Institute
Participants will learn best practices in
managing workplace issues related to
transgenderism, and how to support the
employee who is transitioning.
EASNA 23rd Annual Institute
Instructor:
Michel Arsenault, MSW
Michel J. Arsenault has obtained his Masters of Social Work from McGill University
in Montreal and has worked in a clinical
setting for over 20 years. He has worked as
a counsellor, trauma debriefer, trainer, and
manager for Shepell.fgi, and currently oversees their clinical network in the Greater
Toronto area.
For over 10 years, Michel has been
helping organizations who have employees
who are transgendered. He has provided
consultation, coaching, and education to
companies in the financial, government,
manufacturing, information technology, and
media sectors who are dealing with these
issues. Michel was an on-camera expert in
a video documentary called Erica, a life in
Transition. This documentary explores the
transition of a transgender person from the
easna
Employee Assistance Society of North America
personal, family, work, and community perspective. He has provided this specialized
service in both Canada and Asia.
WS-5B Peer Presentation: Crossing the
Bar: An Historical Perspective on Addiction Recovery Models
Employee addiction is workplace costly. This
factual, historical perspective explores the
evolution from prohibition to AA to state of
the science – brain repair and sustainable
recovery.
Instructor:
Judith Ann Miller, PhD., CACIII
Judith has 47 years experience in the field
of addiction recovery. She is a student of
neuroscience and has experience in neurotransmitter testing and repair and brain
imaging with neuro-feedback for PTSD.
EASNA 23rd Annual Institute
21
easna
Exhibit Hall
Employee Assistance Society of North America
Registration
Room 707
Tour Bus
Entrance
Escalators
to Upper
Levels
SANDS EXPO
LOWER LOBBY
L OW E R L EV E L
( L EV E L 1 )
Plenary Sessions, Workshops,
and the Exhibit Hall will be held
in the Marco Polo section.
Plenaries – Rooms 704-705
Sessions – Rooms 704, 804, 805
Exhibit Hall – 706-707 and 806-807
Tour Bus
Entrance
1
Escalators
to Upper
Levels
L EV
Level 5
Level 4
Level 3
Casino Level
Level 2
Lower Level
Level 1
22
EASNA 23rd Annual Institute
Exhibit Hall
easna
Employee Assistance Society of North America
EASNA 23rd Annual Institute
23
Sales North America:
866-792-3610
www.workplaceoptions.com
After a
North American EAP
partnered with
Workplace Options
GROW with US
Figures are based on actual client results.
Contact us in the US or Canada to discuss
what your EAP can experience.
they were able to expand
their coverage from 4820
employees in the US and
Canada to more than 149,000
employees world-wide within
the first three years.