CHAPTER IV CONCLUSION AND SUGGESTION A. Conclusion PT

CHAPTER IV
CONCLUSION AND SUGGESTION
A. Conclusion
PT. Rosalia Indah Tour and Travel is a transportation company.Nowadays,
it has some agencies all arround Indonesia. In Solo, the company has three
branches. They are located in Palur, Kleco, and Slamet Riyadi street. They
provide some products, such as airplane tickets, railway tickets, hotels
voucher, tour package, good shipping service, and travel documents. The
company always tries to give the best service for the customers, it supported
with professional staffs in every agent, by concerning on the service, comfort,
safety, and cleanness.
Work scheduleofPT. Rosalia Indah Tour and Travel are :
Monday – Sunday : 8.00 a.m. – 5.00 p.m.

The first shift : At 8.00 a.m. until 5.00 p.m.

The second shift :At 9.00 a.m. until 6.00 pm.
The experience of having the job training in PT. Rosalia Indah Tour and
Travel had given some important knowledgeabout ticketing and reservation in
all airlines, including Garuda Indonesiaairline. By doing the job training, the
writer also had an opportunity to make a good communication and interaction
with customers. She also learned how to handle customers. Based on the
discussion previously it can be concluded that :
1. PT. Rosalia Indah Tour and Travel has a good service to increase the
number of customers who use their service. The quality of the service
34
35
can be seen from the facilities andsome products available, such as
airline ticket, tour package, railway ticket, good shipping service, hotel
voucher, travel documents, and bus ticket. Even though the main
product is bus ticket, airplane ticket also becomes the best-seller
product here. Therefore,the ticketing staff should know about
reservation in all airlines well. The customers can also book plane
ticket by using phone, email, message, or come to the office directly.
2. The process of handling Garuda Indonesia ticket reservation can be
described as follows :
a. Booking ticket of Garuda Indonesia
The first step of booking ticket is knowing the relevant
information from customers such as number of passenger, flight
route, date of flight, flight timing, and the identity of passengers
including the complete name, gender, and phone number. Here,
the steps of booking ticket are as follows:
1) Signing in to web Garuda Indonesia agent application by
inputting the username and password which is only known by
the ticketing staff.
2) Completing the flight date, month and flight route according
to the passenger’s request.
3) Completing the number of passengers and the seat class.
4) Entering the data of passengers, such as thecomplete name and
the status based on the identity card.
36
5) Typing the phone number of passengers and agency.
6) Continuing with certain code of Garuda Indonesia airline.
b. Issuing ticket of Garuda Indonesia
After the process of booking ticket is done the passengers should
confirm to the ticketing staff before the time limit. Then the
ticketing staff can issue the ticket as soon as possible by entering
the booking code, if they do not confirm the ticket will be canceled.
3. The problems that often happen in handling ticket reservation in PT.
Rosalia Indah Tour and Travel are as follows :
a. Misscomunication is the common problem in the work field, it
usually happens between employees and customers when handling
ticket reservation.
b. Error system is the usual problem, the airline system can not be
used, such as low respond of system.
c. Human error, ithappened when ticketing staff enter the wrong
name or telephone number.
d. Internet speed also become a serious problem when they runs
slowly.
Therefore,
staff
needs
to
handle
the
problemsprofessionally.
Byovercoming all the problems will create good image from the customer. The
staff should gain more trusts from the customers by improving the quality of
PT. Rosalia Indah Tour and Travel. Thus, the problems should be
37
minimizedand they should not make the same mistake. The ticketing staff
should be more careful in the process of handling ticket reservation.
B. Suggestion
After finishing the final project, the writer give some suggestions for :
1. PT. Rosalia Indah Tour and Travel
PT. Rosalia Indah Tour and Travel branch kleco is the new office, there are
still a few employees there. I think to improve the quality of service they
should add more employees, so every employee can be more focus with
their own job. Because if one person doing many job desk they cannot be
focus with their job. Not only the problems but alsothere are still many
problemsfaced in handling reservation.I suggest that the company conduct
meeting once in two weeks, so that they can discuss their problemsin the
workplace during the meeting and make training for all the ticketing staff to
add the knowledge about ticketing.It also will makes a good relation among
employees. Hopefully, it can improve the quality of the company to be
better.
2. The ticketing staff
The ticketing staff should improve their quality of service in order to create
customer satisfaction. If there is a problem between the employees, it
should be discussed together in order to minimize the mistake. The
ticketing staff should improve their quality and knowledge by following the
training about ticketing and reservation. So, they will not make a mistake
38
when booking or issuing plane ticket. To avoid the mistake, they should
make the reservation carefully.
3. The students of English Diploma Program
The final project can be beneficial for students who take tourism
mainstream and have job training as ticketing staff in airlines or travel
agency. This final project report will give information about ticketing,
especially for Garuda Indonesia airline.I suggest that the students who
want to take job training in Tour and Travel should be carefull when
handling reservation.
BIBLIOGRAPHY
Darsono, R. (2004). Tarif dan Dokumen Passasi. Bandung: Alfabeta.
Elliot, J. (1997). Tourism: politics and public sector management. London:
Routledge.
Hamalik, O.(1994). Travel and Tour. Jakarta : Pradnya Paramita.
Pitana, I. G. & Diarta, I. K. S. (2009). Pengantar Ilmu Pariwisata. Yogyakarta:
Andi.
Suwantoro, G. (2004). Dasar – Dasar Pariwisata. Yogyakarta: Andi.
Sahulata, Z. S. A. (1993). Tarif dan Dokumen Passasi (ticketing 2). Jakarta:
Gramedia.
Yoeti, O. A. (2001). Tour and Travel management. Jakarta: Pradnya Paramita.
APPENDICES
OFFERING LETTERS
Sincerely,
Warmest greetings from Rosalia Indah Tour and Travel branch Kleco (Sederhana
Restaurant). Through this letter, let us offer some business unit of Rosalia Indah
Group along with the products and services according to their needs. We intend to
cooperate and to be a bussines partner for school, agency, organization, company
that you lead.
These are the units owned by Rosalia Indah Group :
1.
PT. ROSALIA INDAH TOUR AND TRAVEL
2.
GENERAL TRAVEL AGENT
3.
PT. ROSALIA EXPRESS
4.
PT. GUWATIRTA SEJAHTERA (UTRA)
5.
CENTRAL LAUNDRY SOLO
6.
SEDERHANA RESTAURANT IN SOLO AND CARUBAN
7.
ROSALIA INDAH RESTAURATNT IN SOLO,NGAWI, AND
INDRAMAYU
8.
PT. ROS IN HOTEL YOGYAKARTA ( The four stars hotel)
9.
ROSALIA INDAH HOTEL UMBULHARJO YOGYAKARTA ( The five
stars hotel)
10.
SPBU SROYO 44.577.08
If you need any further information, please do not hesitate to contact us at Rosalia
Indah Tour and Travel branch Kleco via telephone numbers (0271) 745 1023 or
745 1024. We will give the best solution for personal, school, agency,
organization or company that you lead.
Thus, we submit this letter, for your attention Sir or Madam we say thank you.
Sincerely thankful,
OFFERING LETTERS
Sincerely,
Warmest greetings from the big family of Rosalia Indah Groups.
Through this letter, let us introduce our service products from PT. Rosalia Indah
Tour and Travel to Sir or Madam. We provide a service products by giving the
best service in all of service products according to their needs and classification.
The products we offer to you are as follows:
1.
Airplane tickets (Domestic and International )
2.
Tour packages (Domestic and International )
3.
Hotel vouchers
4.
Railway tickets
5.
Rosalia Indah Bus tickets
6.
The ship tickets
7.
Making travel documents (Visa, Passport and etc.)
According to our vision “enjoy the journey that is more memorable” , we believe
that we can be your business partner by giving the best service of Rosalia Indah
Tour and Travel not only for general public but also for goverment
agency,company, organization and other community.
Thus, the introduction and offer some service products from PT. Rosalia Indah
Tour and Travel, a pride for us if we could be your business partner . For the
attention and cooperation we say thank you.
9/22/15
Rosalia Indah TourTravel <[email protected]>
to my.taxinvoice, Dhinta, atik
Dear management of Tune Hotels Malaysia,
Good Evening Sir or Madam,
Warmest Greetings from Rosalia Indah Tour and Travel Solo. My name is Dhinta
as Branch Manager here. We will be requiring a room at your hotel on 6th
December at 10pm or 7th December 2015 at 1.30am. If we use one room for three
person, is it okay?
Please send us special rate for tour agent.
Please reply our email as soon as possible or call me at +62 271 7451023.
Thankyou for your attention.
Best Regards,
Satna Dhinta.
Rosalia Indah TourTravel <[email protected]>
9/17/15
to groups, Dhinta
Dear Tiger Air teams,
Good evening, my name is Dhinta from Rosalia Indah Tour & Travel Solo Indonesia. I
need your help, could you please give us an offering for tickets price for 40 paxs (groups)
from Cengkareng Jakarta (CGK) to Hongkong (HKG) return. Departure 4th Dec 2015
11.30 AM - 08.45 PM. Return 6th Dec 2015 09.35 PM - 10.40 AM.
We need the information as soon as possible.
Please reply immediately. Urgent.
Thankyou.
Best Regards,
Dhinta
Branch Manager
HP +62 813 92152746
office +62 271 7451023
email [email protected]
Rosalia Indah TourTravel <[email protected]>
9/16/15
to Dhinta
Dear management of Mandarin Orchad Hotels Singapore,
Good Evening Sir or Madam,
Warmest Gretings from Rosalia Indah Tour and Travel Solo. We will be requiring
a room at your hotel for the duration of two nights only one room including
breakfast for three person.
Please send us special rates for tour agent.
Please call me at 0271 7451023 to verify my reservation,
Thankyou.
Best Regards,
Satna Dhinta
THE EXAMPLE OF BOOKING PLANE TICKET
--- RLR --RP/SOCGI2106/SOCGI2106
AT/GS 24JAN16/0439Z YIFUKL
1.AISYAH/DWI PUTRI MRS
2 GA 223 S 22FEB 1 SOCCGK HK1 0710 0740 0855 *1A/E*
3 APA 0271 7451023 ROSIN TRV CO ASIH
4 APM 085647530064 CO PAX
5 TK OK24JAN/SOCGI2106
6 OPW-25JAN:1100/1C7/GA REQUIRES TICKET ON OR BEFORE
26JAN:1100/S2
7 OPC-26JAN:1100/1C8/GA CANCELLATION DUE TO NO TICKET/S2
>
FXX/R,U
FXX/R,U
01 AISYAH/DWI P*
LAST TKT DTE 22FEB16 - DATE OF ORIGIN
------------------------<PRIVATE>--------------------------AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
SOC
JKT GA 223 S S 22FEB 0740 SOX
20
IDR 620000
22FEB16SOC GA JKT620000.00IDR620000.00END
IDR 5000YR
IDR 30000D5
IDR 62000ID
IDR 717000
PRIVATE RATES USED *F*
TICKET STOCK RESTRICTION
BG CXR: GA
PRICED WITH VALIDATING CARRIER GA - REPRICE IF DIFFERENT VC
ENDOS CONDITION APPLIES
>
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>