TO THE DOWNTOWN DUBAI COMMUNITY

WELCOME
TO THE DOWNTOWN DUBAI
COMMUNITY
The most prestigious
address on the planet.
An inspired urban project set around The Burj Khalifa,
one of the world’s most iconic buildings, Downtown
Dubai incorporates a stunning range of both vertical
and horizontal developments, offering a mix of city life
and quiet old world charm.
Hailed as the world’s most exclusive square kilometre
and ‘the new heart of the city’, Downtown Dubai is
Emaar’s flagship project. The mammoth complex
boasts world-class assets combining commercial,
residential, hotel, entertainment, shopping, and leisure
components amid green spaces and stunning water
features.
Step in and step up to a priviliged way of life.
Get to know more
about your community
This Welcome Pack will provide you
with all the information you need about
Downtown Dubai — from the amenities
available and events conducted, to
service fees, FAQs and what to do in
an emergency. It's a handy guide to
community living.
Contents
Getting Closer to Home
Moving In
Community Amenities
Following Guidelines
Responsibility Chart
Home Improvement
Notice of Violation
Protecting Your Home
Managing Your Community
4
07
08
11
13
16
18
19
21
23
Online Support and Services
26
iReport27
Resident Engagement
28
Get Involved, Get Counted
29
Sustainability31
Community Service Fee
33
Your Questions Answered
37
Troubleshooting Guide
39
Definitions40
Getting Closer to Home
We understand that moving in is never easy.
So here are a few tips to make it a smooth, convenient process.
Moving In Essentials
As you are a step closer to your home, please make sure you receive the following items:

Move In Permit (MIP)

All main door and internal keys*

Warranty certificates and coverage advice*

Homeowner’s manual*

DEWA consumer number*

Car parking bay number*

Access cards/transponder (if applicable)*

Postal address (if applicable)*

PO Box keys (if applicable)*
* If you are the first owner, contact the Emaar Property Handover Department. If you are the second owner, contact the first previous owner/real estate agent. If you are a tenant, contact your landlord/real estate agent.
Remember, you require a signed off Move In Permit (MIP) before you
actually shift into your new home.
A MIP is an essential document required prior to your move in, and without it access may
be restricted or denied. Once you have submitted the Property Move In and Occupant
Information forms, your Community Manager will process and sign off your MIP, which
will be valid for a period of 45 days from the date of issue. Your Community Manager
requires at least five working days to review and process your request.
Move In inspection
Before you move in, an inspection will be conducted by community security, to assess the
condition of the common areas that will be used when moving in. This assessment ensures that
you are not held liable for any damages you are not responsible for, and repairs, if required,
can be made immediately.
7
Moving In
Access to your apartment
Elevator usage
During the handover from the Emaar Property Handover Department, landlord/real estate agent or
the previous homeowner, you will be assigned your parking bay(s) and receive parking access cards
to enter your building and parking area. The number of access cards and parking bay(s) that you are
allowed is in accordance to your apartment size as mentioned in the Application for Vehicle Access
form. You may ask the Community Manager for the form or download it from ecm.ae/documents.html
It is mandatory that all car owners carry their parking access cards at all times, failing which
community security could request for further details or even deny access to the community.
• To avoid damaging the elevators when you are moving large objects into your new home,
please use a service or padded elevator.
• Passenger elevators must not be used during moving in and for transporting home equipment
or furniture.
• If there are no service elevators in your building, please use those that are padded.
• In case, you spot any damages to the elevators before you move in, notify community security immediately.
• In the event of an emergency, do not use elevators and do not move in.
Access cards for entering the building: Apart from the master cards that provide dual access into
the parking bay and the building, separate building access cards are also issued. This depends
on the access control system used by your community. Speak to your concierge for details.
Garbage disposal
Additional access cards: In case you wish to get additional parking access cards, or building
access cards, consult your concierge for the relevant form. You may also download it from
ecm.ae/documents.html and submit it with the required documents and payment.
Any garbage resulting from you moving in should be handled or disposed of in accordance with
the guidelines mentioned in the ‘Following Guidelines’ section on page 13 of this document.
Water and electricity
Parking
Please use the assigned parking bay for parking your vehicle. Visitors’ parking is for a short term
only, after which cars may be tagged and towed at the owner’s expense. For visitors who wish to
park for longer periods, please contact community security. Homeowners/residents are responsible
for ensuring that family, guests, and employees obey the parking rules.
Illegal Parking
• Parking on the pavements, gardens, lawn area or handicapped parking space without a handicap placard or similar authorisation is strictly prohibited.
• No unauthorised overnight parking is allowed.
Please refer to the parking rules on Master Community Rules found on ecm.ae to know more.
Timings
Water and electricity connections are provided by Dubai Electricity and Water Authority (DEWA) to
your unit. In order to register your account, use the appropriate DEWA form, fill in your relevant
details and attach the required documents:
• Certificate of Completion of Payment (in case of ownership)
• Tenancy contract (in case of tenancy)
• DEWA deposit
• Passport copy with residence visa page
To get in touch with DEWA, call +971 4 601 9999
Telephone, TV and internet connections
A majority of our communities have du as the service provider and most of our villas are pre-wired.
To subscribe for a connection, you may directly contact du Customer Care on +9714 390 5555 or
[email protected]
Vehicles of contractors and movers are not allowed to enter the building premises between 3pm
and 12am.
8
9
Community Amenities
Swimming pools
Your community has a swimming pool lined with sun loungers and umbrellas to provide shade.
We also have a special children's paddling pool supervised by a full time lifeguard. The pool areas
are also equipped with showers and changing rooms. All rules and regulations posted at the pools
must be adhered to.
Timings: 7:30am to 10.30pm every day (timings are subject to change during winter).
Barbecue stations*
Shared barbecue stations are installed for the common use of residents and their visitors. Residents
using this amenity should limit cooking to two hours so that others can enjoy the experience too.
Fire safety is paramount when using these stations, so for everyone’s safety, please comply with all
of the safety precautions and make sure that the area is kept clean. Please contact your concierge to
take advantage of this facility.
Note: You are not allowed to grill pork in this amenity as this is a communal barbecue. After usage,
the area, the grill, and the side tables must be cleaned. Special signage is placed at these stations
to make you aware of safety precautions and the standards of hygiene expected. Do not barbecue
on balconies – please use the designated barbecue stations instead.
Reservation: Available on a first come first serve basis.
Play areas*
Indoor/outdoor play areas in your community are accessible to you and your guests. At these areas
across the community, you can enjoy a variety of amenities, such as shaded parks, slides, swings,
springing seats, and climbing frames. Children must be supervised at all times by an adult. Pets are
strictly not allowed in play areas.
Gymnasium/fitness rooms*
Gymnasiums/fitness rooms are open seven days a week for residents. You can enjoy modern indoor
facilities like treadmills, full-body elliptical step machines, recumbent bikes, and free weights.
Unauthorised personal training is not allowed. Residents who wish to bring in personal trainers will
need to apply for a permit using the form available on ecm.ae/documents/html
Timings: 6am to 10pm every day including holidays (may change during Ramadan)
Meeting/multi-function room*
Your community has a meeting/multi-function room that can be reserved for use. You may contact
your concierge or Community Manager for booking forms and information on availability and the
number of persons that can be accommodated.
* Not available in all communities
10
11
Following Guidelines
As a homeowner or resident, it is important that you and your visitors observe the Community Rules. These rules are
designed for your benefit, to create an environment in which you can maximise the enjoyment of your home, as well as the
various common areas and community amenities. Adherence to these rules will help protect, maintain, and enhance, the
property value of the community. Violation of any of the Community Rules will result in a Notice of Violation (NOV) being
issued along with a Violation Penalty.
Your home
• A unit can only be occupied by a single family.
• No business or commercial activity should be conducted within any unit.
• No explosive, hazardous chemicals or firearms should be stored in any unit.
Balcony
•
•
•
•
•
•
Balconies maximise your living space and can be a retreat for those who want to enjoy a secluded
spot and the view from above. It is also a good place to grow plants or set up a garden.
Keep your balconies neat and presentable.
Clothes or laundry should not be hung on the balcony or railings.
Your balcony should not be used for storage, to install satellite dishes or display posters.
Barbecuing or throwing cigarette butts and garbage from your balcony is not permitted.
Please remove debris from your balcony before flushing water down, to prevent blockages.
Garbage disposal
•
•
•
•
•
•
•
•
Your building is equipped with a garbage chute on each floor.
Waste must be stored in trash bags that can easily fit and be disposed of through the chute.
Ensure that trash bags are tied or fastened to prevent spillage that may block or dirty the chute.
Please check that the chute door is shut after disposing your garbage.
Do not leave waste or trash bags in the garbage room as it attracts pests and emits a foul smell.
You will need to make your own arrangements for the disposal of cardboard boxes and large, heavy items such as furniture, electrical items, appliances, etc.
Flammable or hazardous household waste must not be thrown down the chute, as it poses grave
danger to the waste handler and the building, and could spark a fire.
Dumping of rubbish in the common areas is strictly prohibited.
Common areas and community amenities
•
•
•
•
•
Parking bays, corridors, stairways and other common areas should not be used for storage.
Community amenities are available for use during the timings mentioned at each facility.
Children must be supervised by an adult at all times.
Visitors are only allowed in the amenities, if accompanied by a resident.
Smoking is not allowed in the common areas and community amenities.
Violations: Damage to the common areas is a violation of the Community Rules which can result in
an NOV being issued along with a Violation Penalty and the cost of rectification.
12
13
Following Guidelines
Parking
Noise and nuisance
You and your visitors must use assigned parking bays as the primary location for parking vehicles.
•
•
•
Visitor’s parking
Visitor’s parking is for a short term only, after which cars may be tagged and towed at the owner's
expense. For visitors who wish to park for longer periods, please contact community security. You
are responsible for ensuring that visitors obey the parking rules.
Illegal parking
• Parking on the pavements, gardens or any lawn area is strictly prohibited.
• Vehicles are not to be parked in a handicapped parking bay without a handicap placard or similar
authorisation.
• No overnight parking s allowed. Trailers, trucks, boats, watercraft or other recreational vehicles will
be towed if found parked in the community.
• Bicycles should be stored in designated bicycle racks installed in the community, wherever applicable.
Violations: Parking bays should not be used for storage of any goods, as a workshop or for any
other use. Violations can result in an NOV being issued along with a Violation Penalty.
Car washing
Please ensure that you follow the Community Rules while cleaning your car:
• You are not allowed to hose down your car with water in common areas.
• You may use damp cleaning methods in your parking bays.
• Please use waterless eco-friendly cleaning products.
• Harsh cleaning agents, overflowing water, and detergent residue can stain and damage flooring in common areas, inconvenience your neighbours, and affect the environment.
Littering, soliciting or obnoxious/offensive behaviour will not be tolerated.
Residents must be considerate to others at all hours, in the operation of radios, televisions,
musical instruments, power tools, etc.
Noise is considered to be too loud if it can be heard by an adjacent neighbour when inside their house with their windows and doors closed.
Vandalism
• Vandalism is a serious offence and is prohibited within the community.
• Individuals who vandalise community property by littering or graffiti will be issued an NOV along with a Violation Penalty as well as the cost of rectification, and reported to the local law enforcement authorities.
•Rectification costs arising from acts of vandalism shall be directly charged to the responsible individuals and funds from Violation Penalties will be added to the community income.
This is a selection of our comprehensive Community Rules.
For the full list of the Community Rules, please visit ecm.ae
Pets
• Community amenities like parks, playgrounds or swimming pool areas do not allow pets out
of consideration for other residents and visitors.
• Pets should be always kept on a leash while in the common areas.
• You must clean up after your pet at all times and dispose of the waste in the pet waste bins provided in the community.
• Pet owners should ensure that their pet does not become a nuisance to others and that noise levels are at a minimum, failing which an NOV will be issued along with a Violation Penalty.
• You may contact the Dubai Municipality if there is a serious incident involving a pet within your
community.
• Pets must be vaccinated, registered and tagged by Dubai Municipality. You are strongly encouraged to spay/neuter your pets.
14
15
Responsibility Chart
While the majority of community maintenance is the responsibility of the Community Manager,
there are some that are yours as a homeowner or resident. This table gives you a few examples to
illustrate who is responsible for what.
Type of
Maintenance
Responsibility of
Homeowner/Resident
Responsibility of the
Community
Damages
during
move in
You are responsible for any
damage caused to the common
areas while moving in/out (either
directly or by the appointed moving
company). Floor protection is your
responsibility. Please keep all areas
neat and clean after your use.
If not rectified, any damages
you have caused to the common
areas will be repaired by the
community at your expense.
Ask your moving company
to ensure adequate
supervision during the move
in/out process. Ensure that
they abide by the Access
Guidelines and Security
Policies of the community at
all times.
For your unit
Maintenance of your unit, including
balconies is your responsibility.
The community is responsible for
the upkeep and maintenance of
common areas and assets.
Sign a contract with a
reputed general maintenance
company to help with your
unit’s upkeep and repairs.
Water and
electricity
All utility connections within your
unit and charges applicable to your
unit are your responsibility.
Utility connections in common
areas, such as gyms, pump
rooms, and swimming pools are
maintained by the community.
Consider installing watersaving devices and energysaving lighting mechanisms
like LEDs to practice
sustainable living.
Pest
control
You must take necessary measures
for pest control within your units
at your own expense. Inform
your Community Manager of any
dangerous pests found on your
property immediately. Usage of
strong chemicals is prohibited
unless approved by the Community
Manager.
The Community Manager carries
out pest control in all common
areas (open parks, pathways,
kids play areas, and swimming
pools) on a routine basis.
Engage a pest control
service provider that is
reputable and approved
by Dubai Municipality
to conduct pest control
treatment regularly to help
prevent any infestations in
your unit and community.
If you experience water tap
leaks or airconditioner defects
inside your unit, please arrange
for service/repair through a
third-party provider.
Plumbing, chilled water
supply and air conditioning
maintenance outside your
unit and at common areas
will be the community's
responsibility.
If you are planning a
holiday, please switch off
the main water line to
your unit. Consult your
concierge for assistance.
Plumbing
and air
conditioning
16
Helpful Tips
Type of
Maintenance
Responsibility of
Homeowner/Resident
Responsibility of the
Community
Insurance
Protect your home and your
belongings with Contents Insurance
to cover the contents of your
unit such as furniture, electrical
appliances, curtains and carpets,
and paint finishes on walls and
ceilings.
Community Insurance covers
the community from damage
by acts of nature, fire, aircraft
damage, explosion, bursting or
overflowing water apparatus,
tanks, and pipes. A cover is also
extended to injury or damage
to third party property in such
instances.
If you are a tenant, get
Contents Insurance
to protect your belongings
against the unexpected.
Alterations
Any interior alterations to your
unit may be carried out only
with written consent from the
Emaar Customer Care Alterations
Department – and should be in line
with the guidelines provided in the
Alteration & Home Improvement
Factsheet on ecm.ae/documents.
html Any damages to common
areas as a result of your alteration
work will be charged to you.
Exterior painting and changing of
the glass facade of the buliding
is the Community Manager’s
responsibility.
Unauthorised alteration is a
violation of the Community
Rules and will result in you
being given an NOV and/
or a Violation Penalty.
Additional strict penalties
may be applied by the local
authorities.
Window glass
replacement
You are responsible for replacing
any damaged windows or glass
doors in your unit. Please arrange
for repair through a third-party
provider. If the facade glass is
damaged, please contact the
Community Manager to check if a
warranty is still applicable.
Damaged glass windows and
doors in the common areas will
be fixed by your Community
Manager.
In case you notice any
damages to window
fixtures in your unit or
common areas before your
move in, please notify
your community security
immediately.
Helpful Tips
17
Home Improvement
Notice of Violation
What is a Notice of Violation (NOV)?
It is only natural to want to add a personal touch to your home. While this is permitted, you just need to make sure your
alterations adhere to the guidelines relevant to your community.
An NOV is a formal written notice issued by the community or an authorised representative, to
a homeowner/resident, when a violation of the Community Rules is identified at the property.
At the first instance of a violation, a First Notice is issued. If the violation is repeated or not
rectified, a Final Notice along with a Violation Penalty will be issued.
Architectural Guidelines
What is the purpose of the NOV?
It is to enforce the Community Rules, ensure that all homeowners and residents comply with the
standards of the community, and to initiate corrective action to prevent future violation.
These guidelines regulate all major alterations undertaken within your property. As part of the
Community Rules, you must comply with these Architectural Guidelines in order to make any
changes to your unit. Contact the Emaar Customer Care Alterations Department on Alterations@
emaar.ae for the Architectural Guidelines relevant to your community. Log onto ecm.ae/documents.
html for the Alteration & Home Improvement Factsheet.
Your responsibility:
• Before you start any improvement work, you must review the Architectural Guidelines and then apply for an Alteration Permit using the form – Request for Alterations, Additions and Home
Improvements found on ecm.ae/documents.html
• If any damage is caused to the common areas during or as a result of alteration work, you are
responsible for repairing it at your own expense.
• Clear any debris immediately and ensure that areas surrounding your unit are kept clean and tidy,
during the period of work and after completion.
• Inform your concierge about the intended work, the date, time of completion, and details of
the people on site – a day in advance.
Things to remember:
• Before you start any alteration work, please ensure that you get all necessary NOCs from the Emaar Customer Care Alterations Department and permits from community security.
• Only contractors with prior authorisation will be allowed into the community by community security.
• Your assigned contractors must carry an Alteration Permit while on site, at all times.
Defect Liability Period
Emaar provides warranty for repairs on defective materials, fittings and fixtures for a period of one
year from the completion of construction/project handover of your property. This is limited to defects
due to manufacturing or faulty workmanship.
If you are a homeowner
In some cases, homeowners are protected by extended warranties issued by some suppliers/
subcontractors. Copies of these warranties are provided with the Homeowners Manual at the time
of key handover to the first owner. After the expiry of the one year Defect Liability Period, you
can contact and coordinate with the supplier directly. Please contact 800 EMAAR (800 36227) and
register any issues that come up during the Defect Liability Period.
If you are a tenant
You may also contact your landlord/real estate agent for the Homeowner’s Manual and copies of
warranties. To understand what Defect Liability covers, go to ecm.ae/documents.html to download
the Preventive Maintenance & Defect Warranty Period factsheet.
18
Who is liable to pay the Violation Penalty?
The homeowner is liable to pay the Violation Penalty, even if the tenant is responsible.
How should one pay the Violation Penalty?
Only cash payments are accepted and should be made along with the copy of the NOV to the
Credit Control Department.
All Violation Penalties collected are credited to the respective Community Service Fee Fund as
community income.
Community Violation Penalty Chart
General Violations
Activities creating noise and nuisance
Abuse of community staff
Inadequate pet management
Hazardous activities
Dumping and poor trash management
Vandalism
Short term letting/staff accommodation/commercial activities
Illegal household staff
Violation of terms regarding access control
Remedial Period
Violation Penalties in AED
Immediate
Immediate
Immediate
Immediate
3 days
Immediate
7 days
Immediate
Immediate
500
1,000
500
1,000
500
1,000
1,000
1,000
1,000
Immediate
Immediate
Immediate
Immediate
Immediate
500
500
500
500
500
Immediate
Immediate
Immediate
Violations will be
reported to local
authorities
15 days
15 days
15 days
3 days
3 days
3 days
1,000
1,000
1,000
500
500
500
Damage/Misuse of community facility or common area
Damage/misuse
Damage/misuse
Damage/misuse
Damage/misuse
Damage/misuse
of
of
of
of
of
recreation areas (eg: parks and playground)
other common areas
sports areas
swimming pools
plants, filtration, telephone rooms/structures
Violation of parking and traffic rules
Violation of parking rules
Violation of terms regarding road usage and road safety
Violation of terms regarding use of commercial vehicle
Poor home maintenance/appearance
Poor maintenance of garden and landscape
Improper home maintenance/appearance
Unauthorised exterior attachments/alterations
Violation of terms against signage usage
Misuse of patios and balconies
Inadequate pest control
Note: Community Violation Penalty Chart is subject to change without prior notice.
19
Protecting Your Home
Whether you’re a homeowner or resident, making sure that your home and property is protected against loss, damage
or theft is of paramount importance. While the structure of your building and the common areas of your community
are already insured, we recommend you invest in a comprehensive insurance plan that provides protection for all your
personal property needs.
Community Insurance
The Community Manager maintains a minimum level of insurance for the entire community
(common areas and properties) that covers against:
• Accidental, damage or destruction to building or common property
• Natural disasters, fire, lightning, earthquake, aircraft damage, flood, storm, explosion, riot,
strike, malicious damage, water leaks, and theft
• Rent for temporary alternative accommodation in the event the building is inhabitable
• Any injury to third party or loss of or damage to third party property (present in the property)
by acts of nature
Home Insurance
As a homeowner, your dream home and everything you treasure deserve proper protection from
unexpected events and accidental loss or damage. A typical Home Insurance will cover you and
your property against:
• Fire, explosion, lightning, earthquake, storm, flood, and much more
• Leakage of water from water tanks, pipes, fixed apparatus
• Theft, or attempted theft
It will also cover:
• Damage to paint finishes on your walls and ceilings
• Personal possessions, carpets, furniture, appliances, electronics, money, and credit cards
• Domestic helpers
• Cost of alternative accommodation
You could also consider protecting what's 'in' your home with Contents Insurance.
Contents Insurance
If you are a tenant, your unit will be protected by Home Insurance that covers your building
— not your belongings or your liabilities. This is why it is recommended that you get Contents
Insurance for protecting your personal belongings.
Contents Insurance will typically cover:
• Your personal possessions and valuables
• Carpets, furniture, appliances and electronics
• Emergency accommodation
In fact, some contents insurance policies even cover the contents of your fridge and freezer!
NOTE: What your Insurance will specifically cover will vary depending on which insurance
21
Managing Your Community
Emaar Community Management
35,000
units
Emaar Community Management (ECM) is an award-winning division of the Emaar Group.
We have an international team of highly qualified experts, who bring their experience and
qualifications from all over the world. This underscores our quest for international best
practices in community management.
We have the capacity to manage every aspect of a community – from setting up Owners
Associations and advocacy, to educating our residents about sustainability and holding
community events. We’ve built a reputation second to none and we strive to become
even better.
350
million USD
Over
in budgets managed
Services
Association/Community
Management
Technical
Management
Financial
Management
Lifestyle Management
and Planning
100,000+
residents
Awards and Certifications
8,000+
community staff
managed
ecm.ae
23
Online and Support Services
CLICK. CONNECT. EXPLORE.
Enjoy a more fulfilling customer service experience with easy access to
information on your community and our services.
ecm.ae
E-communication
Connect with us on our website and embark on a virtual
experience of Emaar Community Management, the services
we offer and the values we stand by. Drop us a line about
what you think of your community.
Our teams will keep you informed on all that’s happening
in your community with regular emails on events,
campaigns, seasons’ greetings, competitions and
newsletters.
iREPORT
The iREPORT tool enables you to directly report community issues, common area deficiencies and provide comments
with photographs. This not only empowers you to be easily involved in your community, but also enables us to keep our
finger on the pulse of every community we manage.
We aim to respond to all iREPORTs within two working days and if a solution is not immediately attainable, we will
provide an update so you know exactly what action is being taken and the time frame in which to expect a result.
The iREPORT programme
We pioneered a customer-focused and
community-based initiative, where residents
can report issues they notice in the
community by simply sending us a picture
using their smartphone. Just follow these
simple steps:
1.Take a
picture on your
smartphone
2. Attach
picture
3. Mention
location
4. Email
[email protected]
24/7
Contact Care
We have a team of highly
trained professionals able to
assist with emergency situations
and everyday enquiries.
24
@
Electronic
Help Desk
We have advanced
capabilities to respond to a
huge volume of emails very
quickly and efficiently.
25
H
A EY
N
D
K
E H ID
N E S
VI L ,
R P PI
O S T
N AV C
M E H
E
N TH IN
T! E
Get Involved, Get Counted
turn off water
while not in use!
always turn off
the lights when
no one is home!
BRUSHING TEETH)
ARABIAN RANCHES
COMMUNITY MARKET DAY
REDUCE
When: Friday 19 April 2013, 3pm to 6pm
Where: JESS Grounds
REUSE
Campaigns and Events
use reusable
bags!
DON’T FORGET
THE THREE R’S!
REDUCE, REUSE,
AND RECYCLE.
ECM PRESENTS
Event sponsored by
(ESPECIALLY WHILE
RECYCLE
A SUSTAINABILITY
INITIATIVE BY
Organised by
Community
Management
RESIDENT ENGAGEMENT
We firmly believe in the value of being community-centric. To achieve and maintain this, we've been
transforming our communities into neighbourhoods and thereby ensuring a feeling of belonging. We
engage the residents of our communities with dedicated social events, and campaigns to inform and
educate. We also host sports events to encourage sportsmanship and community spirit. Traditional
festivals and sustainability competitions are also a regular feature to engage our younger residents
and adults. Listed below are a few of the events and campaigns we conduct.
Community Market Day
Halloween
Meet Your Neighbours
Earth Hour
Clean Up Campaign
Movie Nights
Iftar Evenings
Ramadan Fair
Sports Tournaments
Quarterly newsletters
Our quarterly newsletters will help you stay up to date on what's happening in your community –
from enhancements and improvements to the introduction of new facilities. It also offers you tips
on taking care of your health, your home, and your security.
Ramadan
Arts & Crafts
Tent
26
Central park along Street 3
27
Sustainability
Sustainable living is at the heart of how
we run and manage your community.
We’re passionate about minimising our
environmental footprint and inspiring our
residents to do the same.
We have implemented campaigns to remove invasive Damas trees, engaged our younger
residents with sustainability measures through art, and initiated efforts to conserve water and
minimise power usage through controlled lighting and scheduled irrigation. These efforts are
complemented by a focus on renewable energy initiatives, recycling, and waste management.
Our Sustainability Committee, also known as The Green Team, steers operations across
the board towards a greener future for our communities and ourselves, by spearheading
campaigns and eco drives to promote and practice the green way of living.
Overall, our sustainability initiatives have helped us achieve a sustainable approach to
everyday purchasing decisions and an increased life of equipment and machinery.
An initiative by Emaar Community Management
Organised by
29
Community Service Fee
The Community Service Fee (CSF) is the homeowner's annual contribution towards the common expenditure of the community.
The CSF is based on the estimated annual expenditure of the community for the operation and maintenance of its common
property and assets. It also includes a share towards the Master Community Levy and a provision for the Capital Reserve Fund
that will cover the replacement of common assets when necessary.
The key components of an annual budget are:
• Historical expenses
• Utility consumption and rates
• Resource allocation on site
• Service provider contracts
• Capital assets evaluation
(maintenance, repair, replacements)
• Surplus/deficit adjustment from
previous years (if any)
Your invoice will give you a detailed breakdown of how we arrive at the CSF for the year. We also send out an information pack with
further details about each community relating to the previous year, with news of key events and developments.
Costs and pricing
sourced by ECM for
services
Budget
prepared
Surplus/deficit
adjustments from
previous year*
Budget
reviewed
Budget
endorsed
Budget sent to RERA
for approval
Budget approval
received from RERA
Main CSF components:
• General Fund
• Capital Reserve Fund
• Special Levy
• Master Community Levy
General Fund: This consists of day to day operating and administrative expenses used
to maintain your community. Operational expenses include, but are not limited to, the
maintenance, utility costs, and management of the following:
• Common areas including infrastructure, landscaping/irrigation and water features; general and specialised cleaning; pest control; and civil works such as painting, tiling, masonry and carpentry
• Common area lighting, including streets,
walkways, corridors, façade, aircraft warning
lights as well as intelligent and central
emergency lighting systems
• Firefighting equipment as well as fire
detection and control systems/networks
• Elevators and associated factors (where
applicable)
• Generators and associated facilities
• Mechanical, electrical and plumbing assets
• Access control systems
• Building Management Systems (BMS)
(where applicable)
• Monitoring/supervision personnel including
security staff
• Mailbox service (where applicable)
• Air supply/distribution components for
common areas and private units
• Compliance with statutory requirements
and/or related internal policies, which
includes water quality testing and
monitoring, cleaning, security, waste
management, insurance, noise levels,
swimming pools, lifting equipment
(elevators, BMU), firefighting and control
systems (devices and equipment), pest
control and management
• Garbage chutes and waste collection (where
applicable)
• High and low voltage systems and networks
(including earthing and lighting protection
systems)
• Domestic water and supply systems/networks
• Signage design, manufacture, and
placement within the community
• Community security and control rooms
• Building Management Units (BMU) (where
applicable)
Community Service Fee arrears attract a penalty on the outstanding amount.
Invoices sent to
homeowners
*where applicable
31
Community Service Fee
Operating expenses
How do I pay?
Capital Reserve Fund: Established to pay for costs incurred in the repair and replacement of
significant capital items. Examples of this would be elevator or chiller replacements, or perhaps
flooring, complete painting and cladding of buildings. It is vitally important to have a robust
fund to guarantee not only the smooth running of the community but also to ensure that the
value of the building and individual units are maintained well into the future.
Don’t wait in long queues — take the easy option!
Special Levy: This is a one-off charge for items not in the design or those not covered under
the General Fund. For example, if you require an additional facility such as a play area or a
swimming pool, the cost for this will be covered by the Special Levy.
Master Community Levy: The Master Community Levy goes towards maintenance of areas that
are not part of any particular community but are common to the Master Community and shared
by all. A Master Community Levy is charged to each community and other non-residential entities
– for example: hotels, clubs and retail areas within the Downtown Dubai Master Community.
This charge is paid through the CSF and covers items such as plants and the maintenance of the
Master Community infrastructure including roads, underground services, storm drains, sewage
lines and pavements.
Administrative expenses
This covers the general administration costs and facility management fees that allow us to
deliver community services to the required standards. Administrative expenses include, but are
not limited, to the management of the following:
•
•
•
•
•
Community events and awareness
Campaigns
Statutory fees and permits
Common area insurance
Auditor’s fees
•
•
•
•
Management costs
Legal and professional fees
Bank charges
Communication charges, such as printing,
SMS, and postage
Community Income
In addition to the CSF, the income of the community is also boosted by the following:
Late Payment Fee: In line with directions from RERA, a Late Payment Fee (LPF) of 1% per month
is charged on any amount overdue after the CSF Invoice due date. The LPF is a deterrent for
homeowners who delay or default on their CSF payments and also serves to offset any interest
payments to be made by the community from borrowing due to shortage of funds.
Parking access cards: The cards used by residents to enter their building or parking areas
are provided to homeowners at a small cost and the income generated is credited to the
community’s account.
Marketing and Distribution Permit Fee: To ensure that only legitimate businesses gain access to
the community to promote their goods and services, we regulate activity with the provision of
a permit that allows the distribution of promotional material. An administration fee is collected
and booked as income to the community.
Pay your community service fee with a variety of easy payment methods:
Online
• Quick pay (for Visa and MasterCard holders only): Log in to the Emaar E-Service portal
eservice.emaar.com from anywhere, anytime
• Online banking services (account holders only):Log in to your personal online bank account
on rakbank.ae, mashreqbank.com, emiratesnbd.com or dib.ae and follow the payment
instructions
Cheque Deposit
• Drop your cheque(s) into any of the Community Service Fee Drop Boxes located in your community
• Deposit the cheque directly into your community bank account mentioned on the front of your
CSF Invoice
• Send through registered post/courier addressed to: Credit Control Department, Emaar Properties
PJSC, PO Box 9440, Dubai, UAE.
Direct Bank Transfer
Directly transfer funds from your bank account to the community bank account as detailed on the
front of your CSF Invoice.
Pre-authorised Direct Debit Form
Provide us with standing instructions to directly charge your UAE bank account or your Visa or
MasterCard by pre-authorising a Direct Debit Form (DDF) attached with your CSF Invoice.
Community Service Fee Drop Boxes
Community Service Fee Drop Boxes are placed at convenient locations within each community, so
that you can drop your Community Service Fee cheques and Pre-authorised Auto Debit Forms.
Violation Penalty: To ensure adherence to the Community Rules and architectural codes, NOVs
are issued along with Violation Penalties to those who fail to comply.
Miscellaneous income: This is income generated from other avenues such as interest earned on
call accounts or bounced cheque charges.
32
33
Your Questions Answered
How do I dispose of household trash?
Please ensure that it is sealed securely in a bag before putting it down the garbage
chute. Then check that the chute door is properly shut. Under no circumstances should
hot cooking oil or lit cigarettes, ashes, matches or candles be thrown down the chute,
as any of these items could start a fire. If your domestic helper disposes of your
garbage, please make sure that he or she is also aware of the correct way to use the
chute. Please do not leave items of bulky waste in the garbage chute room but make
your own arrangements to dispose of this type of waste.
I have some old furniture that is far too big to be placed into the garbage room. What can I do?
You will need to make your own arrangements for the disposal of bulky items like
furniture, electrical items, appliances, etc.
Am I allowed to wash my cars in my private parking bay?
You need to maintain caution when cleaning your vehicles as you are not allowed to
hose down your car with water in common areas because harsh cleaning agents stain
and damage flooring. Please ensure that you follow the Community Rules while cleaning
your car as damaging the common areas is a serious violation.
Do I have to insure the contents of my unit?
While there is no obligation to do so, it is highly recommended that you take out
adequate insurance on the contents of your unit. The insurance maintained by the
community only covers the structure of the building. Therefore, contents such as
your furniture, electrical appliances, curtains and carpets, would not be covered. As a
homeowner or tenant, you can suffer significant losses when your personal property
is not insured if there is a fire, unexpected events, natural calamities, water damage
or even accidental damage. We encourage you to contact a reputable local insurance
company, broker or bank that offers Property and Contents Insurance.
I want to carry out some alterations to my property. Do I need to seek permission?
Yes. Please refer to the factsheet on Alterations and Home Improvement on ecm.ae
or contact the Emaar Customer Care Alterations Department on 800 EMAAR (800 36227).
Are there any restrictions to using my balcony and/or terrace?
Yes, there are. You may refer the Balcony Etiquette Factsheet on ecm.ae/documents.html
A pipe has burst in my bathroom. Who is responsible for fixing it?
As the resident, you are responsible to get it fixed and bear the charges. However, if the
pipe services more than your unit, the responsibility may fall under the community and
will be maintained by the community.
35
Your Questions Answered
How can I get additional parking access cards?
In case you have lost or misplaced your parking access cards, you may download and request
for a new one. You can download the form from ecm.ae/documents.html, fill it in and submit
it to your concierge with the necessary payment and supporting documents.
Can I rent out my apartment for short stays?
No, the minimum lease must be for a term of six months in line with the Community Rules
and your Sales & Purchase Agreement.
My neighbour's friend stays over and parks his car in the visitors’ parking bay every night.
Is this allowed?
Visitors’ parking is for a short term only, after which cars may be tagged and towed at the
homeowner’s expense. For visitors who wish to park for longer periods, residents should
contact community security.
Someone is making a lot of noise and it’s disturbing my sleep. How do I get them to stop?
You may contact community security who are available 24 hours a day and report the matter,
or involve the local authorities for further escalation.
How can I book the multi-function room?
Your multi-function room can be used by reservation. You may contact your concierge
or Community Manager’s office for the availability and the number of persons to be
accommodated.
I am planning to hold a party by our community pool. What are the conditions?
Due to safety reasons, the community swimming pools cannot be used as a venue for parties.
Should you face any plumbing, mechanical
or electrical issues in your apartment, here
are a few tips on what to do first.
If your water main breaks or a major plumbing line leaks
Turn off the main water valve. It is important to know the location of this valve. If you need
help, call the concierge.
If you notice a leak under a sink or toilet
Turn off the water to the fixture by using the shutoff valves located under or behind the unit.
Arrange for service through a third party provider.
If you notice a leak in the bath or shower
Turn off the water at the fixture and arrange for service. Do not use the shower or bath until
service can be provided.
If there is a leak in the water heater
Use the shutoff valve on top of the heater to turn off the water and arrange to drain the water
heater.
Can I host a party at home?
Yes you can. But you need to ensure that you notify your concierge and community security
so that they can be prepared for parking and entry arrangements. You should also inform your
neighbours, however it is recommended that you avoid hosting loud parties.
If you notice water spots (darkened areas) on your walls or ceilings
You may have a water leak. Determine the source of water if possible and take steps to
prevent further damage. If the leaks can be traced to one location (toilet, sink or tub), turn off
the water to that fixture. If the leak cannot be isolated, turn off the main water service to the
unit. Arrange for service through a third party provider.
What rules apply to hiring household staff/domestic help?
As per local law, a person can only work for you as maid or household staff member, if
he/she is sponsored by you or if you hire the services of an individual through a reputable
agency. You cannot employ a person on someone else’s sponsorship, even if they obtain
an NOC from their sponsor. This is illegal and you could be fined up to AED 100,000 by
the local authorities. For more information, please refer to the Household Staff factsheet
on ecm.ae/documents.html
If a complete power outage occurs
Check if your neighbours have electrical power. If the power is off throughout your building/
community, call DEWA to report the outage. If the outage is limited only to your home, inspect
all circuit breakers, including the main breaker. If a breaker appears damaged, arrange for
service. If the breakers are not damaged, turn them all off and back on again, one at a time. If
power does not resume, arrange for service through a third party provider.
How do I give access to maids?
An access card will only be issued to maids under the sponsorship of homeowners or
residents. If this is applicable in your case, you may contact your concierge for the relevant
form and submit it with the necessary documents.
If there is no power to an electrical outlet
Check if it is connected to a wall switch that may have not been turned on. Once this is
determined, inspect the circuit breakers and reset any that may have turned off.
Note: Please note that federal/local laws applies in all the above cases.
If a hanging light fixture does not work
You probably have a broken connection along a circuit. Check to see if wall switches, circuit
breakers and the bulb has been installed properly.
What should I do if I receive an NOV?
As mentioned in the NOV, you are required to comply within the time frame specified and
ensure that the issue is not repeated in the future. You may also contact us on 800 EMAAR
(800 36227) or email us at [email protected] for any clarification you might require.
36
Troubleshooting Guide
If your airconditioning unit fails to cool quickly
First check to see if the unit has been serviced and the if the filters have been cleaned
recently. It is recommended that you put a service contract in place to ensure that your
airconditioning units are regularly serviced.
37
Definitions
Common Property – means the entire building or any part thereof and/or the plot of land in
the master community, which is divided into common areas and units allocated for freehold
ownership and in respect of which a separate Owners Association is established.
Common Area – means all open areas, services, facilities, roads, pavements, water features,
gardens, utility and administrative buildings or areas, installations, improvements and common
assets in the master community and/or in each common property, as more specifically
determined in the attached master plan, which are intended for use by all owners and the
developer and that do not form part of the title of any Unit.
Community – means the residential community as shown on the attached map comprising
individual residential dwellings plus common areas including roads, parks, lakes, playgrounds,
paths and other facilities.
Community Manager – means the manager appointed from time to time by the by the Board
of the Owners Association to maintain and manage the community on behalf of the Owners’
Association.
Local Authority ­– means the governing authorities of the Emirates of Dubai including but not
limited to Police, Immigration, RTA, DEWA, Civil Defence, Municipality , RERA, Land Department.
In short any government body that has jurisdiction over the master community.
Master Community – means the entire master community, which is to be divided into common
properties and common areas in accordance with the master plan or any amendment thereof
and includes any and all extensions of the master community from time to time. For the
avoidance of doubt, each common property includes units and common areas.
Master Community Rules/Community Rules/Rules – means the master community rules/
community rules as set out in this document and such further rules and regulations the
Association may make from time to time pursuant to the Declaration.
Master Developer/Developer – means Emaar Properties PJSC, a corporation duly incorporated
and registered in Dubai, United Arab Emirates or any of its subsidiaries, nominees, assigns,
successors or successors-in-title.
Notice of Violation: A Notice of Violation is a formal citation that informs a person that
community rule or a permit condition has been violated. The purpose of the Notice of Violation
is to initiate corrective action that will stop the violations. A Notice of Violation may also result in
Violation Penalties.
Owner – means the owner of a unit including an owner whose title registration is pending and
including his heirs, successors-in-title and permitted successors and assigns.
Owners Association/Association – means the association of all the owners in any jointly owned
property in the master community, when such an association can be legally established, until
which the developer shall fulfil the role.
Resident/Occupier/Occupant– means any person occupying or visiting a unit owned by an
owner, including such owner’s lessees, tenants, visitors, servants, agents, employees, guests,
family members, clients, customers, patients or business associates.
Service Fees/Service Charges – means the fees for the program of maintenance, management,
security, upkeep, renewal, repair and replacement of the roads, landscaped areas, boulevards
facilities and all other areas constituting the common property of the development, including
without limiting the generality of the foregoing, the costs of water, electricity, equipment and
other expenses, and the employment of contractors, employees, managers and workmen
associated with these tasks plus the costs of administration.
Tenant/Lessee – means a person or corporate body renting a property from the owner.
Unit/Property/Home/Household – means a unit or units of the common property, such as any
apartment, floor, part of a land, house (including villa), office or shop, etc., with or without
dedicated parking space, located in a common property and owned by an owner or by the
developer.
Violation Penalty: A Violation Penalty is the result of a Notice of Violation where corrective action
has not taken place. Violation Penalties are often monetary fines, but may include reporting of
the violation to the Local Authorities.
38
Notes
Essential Contacts
IMPORTANT NUMBERS
Police: 999
Ambulance: 998
Fire: 997
Police Headquarters: +971 4 609 9999
Dubai Airports: +971 4 224 5555
Dubai Municipality: +971 4 221 5555, 800 900
Taxi (RTA): 800 9090, +971 4 284 4444
Du (TV, Telephone and Internet)
Tel: +971 4 390 5555
Fax: +971 4 365 6555
Email: [email protected]
Website: du.ae
Etisalat
Tel: 800 101
Fax: 105
Email: [email protected]
Website: etisalat.ae
DEWA (Dubai Electricity and Water Authority)
Tel: +971 4 601 9999
Fax: +9714 601 9995
Tel: 991 (for emergencies only)
Email: [email protected]
Website: dewa.gov.ae
Community Security Hotline (24 hours)
Master Community: +971 56 680 9385
Burj Residence Ph 1&2: +971 56 389 4119
South Ridge: +971 56 389 4079
The Lofts: +971 56 389 4078
Claren: +971 56 389 4077
Boulevard Central: +971 56 389 4130
Standpoint: +971 56 389 4129
Burj Views: +971 56 680 4121
Old Town Residences: +971 56 680 4124
Old Town Island: +971 56 680 4127
29 Boulevard: +971 56 389 4128
Boulevard Plaza: +971 56 680 4126
Emaar Square: +971 56 680 4125
8 Boulevard Walk : +971 56 389 4131
EMAAR DEPARTMENTS
Emaar Community Management
Communication, marketing, community rules, facilities,
neighbourhood enquiries
Toll Free: 800 EMAAR (800 36227)
Tel: +971 4 367 3333
Fax: +971 4 366 3750
Email: [email protected]
Website: ecm.ae
Timings: 8am – 5:30pm (Sun – Thur)
Customer Care
General enquiries, alterations, home orientation,
handover, property transfer, mortgage, land
registration, visa enquiries
Toll Free: 800 EMAAR (800 36227)
Tel: +971 4 366 1688
Fax: +971 4 366 1600
Email: [email protected]
Timings: 8am – 8pm (Sun – Thur)
Credit Control
Payment enquiries
Toll Free: 800 EMAAR (800 36227)
Email: [email protected]
Facilities Management (Helpdesk)
Property alterations, additions, enquiries
Toll Free: 800 EMAAR (800 36227)
Fax: +971 4 366 1600
Email: [email protected]
Timings: 8am – 8pm (Sun – Thur)
For quick and easy access, save these numbers on your speed dial, clip it on your softboard or even stick it on your fridge!
Why wait in long queues to pay your
Community Service Fee?
You can now pay by choosing from the following easy options
1
ONLINE PAYMENT
• Quick pay (for Visa and MasterCard holders only):
Log in to the Emaar E-Service portal eservice.emaar.com from anywhere, any time.
• Online banking services (account holders only):
Log in to your personal online bank account at RAKBANK, Mashreq Bank,
Emirates NBD or Dubai Islamic Bank and follow the payment instructions.
2
DIRECT BANK TRANSFER
Directly transfer funds from your bank account to the community bank account as
detailed on the front of your CSF Invoice.*
3
PRE-AUTHORISED DIRECT DEBIT FORM
Provide us with standing instructions to directly charge your UAE bank account or
your Visa or MasterCard by pre-authorising a Direct Debit Form (DDF) attached with
your CSF Invoice.
4
CHEQUE PAYMENT *
• You may drop your cheque(s) into any one of the Community Cheque Drop Boxes
located in your community.
• Deposit the cheque directly into your community bank account mentioned on
the front of your CSF Invoice.
• Send through registered post/courier addressed to: Credit Control Department,
Emaar Properties PJSC, PO Box 9440, Dubai, UAE.
* IMPORTANT NOTES:
1. For all payments made by cheque or bank transfer, please mention the Property/Unit and Customer Reference Number.
2. Fax or email a copy of your transfer advice/cheque advice with your contact details to +971 4 362 7681 or email it to us at
[email protected] with the above reference.
3. Make your cheque(s) payable to the bank account name mentioned on your CSF Invoice, and enclose the payment slip. In addition,
please make sure you complete the cheque deposit slip if using your Community Cheque Drop Box.
ECM.FACTSHEET 001/23.12.2014
4. Our Collection Centre is located at Customer Care, Ground floor, Building 2, Emaar Square, Downtown Dubai.
For more details please call us toll free on: 800 EMAAR (36227),
+9714 366 1688 from outside UAE or email [email protected]
Is your family in
safe hands?
Government fines
Please be advised that the UAE Ministry of Internal Affairs will be conducting random checks within the
community and should they find persons working illegally in your home (e.g. housemaids, gardeners,
drivers, etc.), you could face a jail sentence and substantial fines ranging between AED 50,000 and AED
100,000.
Register your staff with Community Security
Security personnel in your community will register your staff details in their database and issue an ID Card free of
charge.
Documents required to register your household staff:
1. Completed Household Staff Registration Form (download form from
www.ecm.ae/documents.html)
2. Passport and visa copy of the homeowner / tenant
3. Passport and visa copy of the staff member under the sponsorship of homeowner / tenant
4. Copy of staff member’s Emirates ID card (if available)
5. Two passport size photographs of staff member
Submission of documents: Please submit the documents at the main Security Office in your community.
Fees: No fees apply. Registration is absolutely free for new and renewed cards.
Once your application is completed, an ID card will be issued.
If the card is lost or damaged, a replacement will attract a fee of AED 200 (and will be valid from the
date of issue until the date of expiry of the visa).
Should a household staff member resign or their contract of employment be terminated, please
ensure that you communicate this information to the Community Security Office in order to keep
information updated and so the ID card can be cancelled.
Some tips
ECM.FACTSHEET/002/ALL/31.03.2014
Don’t break the law by hiring
illegal household staff
Ensure all household staff members are under your sponsorship or
hired through a professional household service company.
Hiring illegal or undocumented workers exposes you and your
family to great risks – you could become a victim of crime and be
liable to large fines and penalties or further legal action.
The Household Staff Registration Form can be found at
www.ecm.ae/documents.html
EMAAR COMMUNITY MANAGEMENT
1. Keep copies of all household staff members’ (e.g. drivers, gardeners, maids, etc.) passport and
visa pages in a safe and secure place; please note that all passports are the property of the
issuing government and it is illegal to hold on to them
2. We recommend you conduct background checks before employing a household staff member
3. We recommend you apply for a copy of a Criminal Clearance Certificate from either the staff
member’s previous employer or Dubai Police
4. Do not allow household staff to invite friends, relatives, spouses and / or any other persons into
your home without your consent or knowledge
In case of emergency, please contact:
Dubai Police
Dubai Ambulance
Dubai Civil Defence
Al Ameen Service
DEWA
Dubai Municipality
999
998
997
800 4888
991
04 223 2323
Community Security Control Room
04 308 9555 / 050 475 1456
Emaar Community Management
800 EMAAR (36227)
For enquiries, please email us at
[email protected]
EMAAR COMMUNITY MANAGEMENT
ecm
Auto Debit Authorisation for Community Service Fee and
Chilled Water Charges Payment
Please complete the form in BLOCK CAPITALS and tick where applicable. You will need to fill a separate form for each property you own.
Customer information
Property
details:
Customer
name:
Property ID:
(please refer to Invoice)
Email:
Contact no:
Customer credit card information
Name on credit card:
Billing address (credit card statement address):
Credit card number:
Expiration date: (mm/yy)
Type:
Visa
MasterCard
Issuing bank:
Payment details
Was Yes
any residentNo
hurt or injured during the exercise?
1st Installment: Debit Date (dd/mm/yyyy)
Amount in AED:
2nd Installment: Debit Date (dd/mm/yyyy)
Amount in AED:
3rd Installment: Debit Date (dd/mm/yyyy)
Amount in AED:
4th Installment: Debit Date (dd/mm/yyyy)
Amount in AED:
Grand total in
AED:
I hereby authorise Emaar Properties PJSC (‘Emaar’) to charge my credit card, details of which are provided above, for payment of the Community Service Fee against the above
mentioned property. The bank is authorised to accept debit instructions coming directly from Emaar for the amounts detailed on the dates mentioned without further reference to
me. I have carefully read the Terms and conditions below governing the operation of this transaction and accept that I am legally bound by them.
Signature
Date
Please attach:
1. Completed original form
2. Copy of credit card (front side)
3. Copy of your passport and visa or
Emirates ID card
Terms and conditions
1)
2)
3)
4)
5)
6)
7)
8)
9)
10)
11)
12)
13)
14)
15)
16)
17)
18)
19)
Emaar reserves the right to accept or reject any authorisation for Auto Debit at its discretion without the need for justification.
The customer assumes full liability that the above information provided by them is complete, accurate, true and reliable and Emaar is under no obligation to verify it.
It is the responsibility of the customer to ensure that sufficient funds are available in the account from which the payment is to be processed on the date the installment is due.
It is the customer's responsibility to ensure that the payment is correct and received by Emaar on time. Emaar accepts no liability whatsoever in this respect and is under no obligation to notify the customer of
any outstanding, incorrect, rejected and/or declined payments, whatever the reason.
In the event of an outstanding, incorrect, rejected or declined payment for whatever reason, the customer will be liable to pay a Late Payment Fee at a rate fixed by Emaar.
Emaar may, at its discretion, levy a charge for each payment not processed due to insufficient funds on the credit card.
If any transaction is found to be incorrect, unauthorised or fraudulent for reasons beyond the customer’s control, payment may be reversed. To avoid doubt, the customer remains bound to make the
remaining payment to Emaar immediately.
Emaar will attempt to charge the credit card only twice within a time span of 24 hours in cases where authorisation from the bank has not been received.
The customer should notify Emaar in writing at least 15 working days in advance of any change in their personal information or credit card details given above. The written notice should be delivered
personally by the customer to: Emaar Credit Control Department, Emaar Square, Building 2, Ground Floor, otherwise it will not be accepted.
Any payment not processed due to interrupted service or technological problems or errors beyond the customer's control shall not excuse him/her from his/her obligation to make the requested payment
on the due date. Neither will it relieve him from his/her obligation to pay Late Payment Fees. The customer shall indemnify Emaar from any claim, action, damage, loss or expense incurred due to these reasons.
Emaar has the right (without liability) to suspend, terminate, modify fees or discontinue this transaction (whether temporarily or permanently) at any time at its discretion for any reason whatsoever without
the need for justification or notification, including rejecting any processed payment. In such cases the customer will be obliged to make the payment(s) on the due date to Emaar, through other means acceptable
to Emaar.
The customer may only terminate or cancel this transaction in writing and must give at least 15 working days prior notice. The written notice should be delivered personally by the customer to: Emaar Credit
Control Department otherwise it will not be accepted. In case of termination or cancellation of this transaction, the customer remains bound to pay the installments on their due dates by other payment
means acceptable to Emaar at the address mentioned in point 9. It will be the responsibility of the customer to apply for cancellation in case the property is transferred, to avoid credit card charges in the future.
Emaar will (but is under no obligation to) send to the customer an electronic receipt to their email address within five working days for payments processed as per their transaction. It is the customer's
responsibility to maintain documents and receipts evidencing payment by this method.
The customer agrees to fully indemnify and hold Emaar, its subsidiaries, affiliates, shareholders, directors, representatives, agents and employees exempt from any claim, action, damage, loss or expense,
which they may suffer or incur as a result of this transaction or as a result of a breach by the customer of these Terms and conditions.
The customer assumes all risks inherent to payments via credit card and will not hold Emaar, its subsidiaries, affiliates, shareholders, directors, representatives, agents or employees liable for any claim,
action, demand, damage or loss as a result of this transaction.
Emaar has the right to amend these Terms and conditions at any time without the need for notification to the customer.
These Terms and conditions are supplemental to those provided in the Sales and Purchase Agreement and its schedules, which the customer has entered into with the vendor (subsidiary to Emaar) in respect of
the sale/purchase of the property.
Emaar's failure to insist upon or enforce strict performance of any provision of these Terms and conditions will not be construed as a waiver of any provision or right.
These Terms and conditions are governed by the applicable laws in Dubai and any dispute arising thereof shall be referred to the courts in Dubai.
For enquiries, please call 800 EMAAR (36227) (within UAE) or +971 4 366 1688 (outside UAE) or
email us at [email protected]
©2013 Emaar Community Management LLC
All rights reserved
ECM.FORM/017/ALL/10.03.2013
ecm
Household Staff Registration Form
Please complete this form so we may have a record of staff members working in your home. This will allow ease of access for all
and help maintain security within your community.
Contact details
Homeowner/tenant:
Community:
Home telephone no:
Villa/
unit no:
Mobile no:
Street/
building:
Email:
Name of staff
Position held
Nationality
Passport no
Labour
card no
Live in
Yes
No
Yes
No
Yes
No
Yes
No
Documents required
• Completed Household Staff Registration Form
(download from ecm.ae/documents.html)
• Passport and visa copy of the homeowner/tenant
• Copy of staff member’s Emirates ID card (if available)
• Two passport sized photographs of staff member
• Passport and visa copy of the staff member
Submission: Please submit the documents at your Community Security Office.
Notice
• The household staff member must be under the sponsorship of the homeowner/tenant or employed through a professional
household service company
• The household staff member is not permitted to work in any other premises other than that of the sponsor
• The homeowner/tenant is responsible for compliance in this regard
• The card will be valid from the date of issue until the date of expiry on the visa
Undertaking
I,
acknowledge that the above person(s) is/are my responsibility.
I will ensure that the person(s) mentioned above is/are aware of and comply with the Community Rules and regulations. Once my
contract(s) with the person(s) is/are terminated, or I vacate the community, I will update Community Security accordingly and ensure
that the security pass(es) is/are returned to them.
Homeowner’s/tenant's signature
Community Security:
Date:
Arabian Ranches Helpline: 04 308 9555 | Emirates Living Helpline: 04 362 7848 / 49 | Fax: 04 360 7931
Email: [email protected]
For office use only
ID Issued:
Yes
No
ID No:
Date:
©2014 Emaar Community Management LLC
All rights reserved
Approved by:
Signature/
Stamp:
ECM.FORM/006/ALL/08.04.2014
ecm
Occupant Information Form
In order to keep our records up to date, we request you to complete this form. Please be assured any information you give us
will remain confidential.
Contact details
Occupant name:
Homewner:
Community:
Unit no:
Email:
Tenant:
Street no:
(if applicable)
Date:
(DD)
Contact no:
Total number of occupants in your household:
(YYYY)
(MM)
Children
Adults
If you are a tenant, please attach copy of tenancy contract or Ejari Registration Certificate
Occupants with special needs
Please tell us if any of the occupants have special needs and may require assistance during emergencies or an evacuation:
(For example: physically challenged, long term illness, limited mobility, wheelchair bound, etc)
Access cards / transponders details
Serial number of access cards/
transponders for the unit:
(please get these from the unit owner)
Model
Make
Plate no
Colour
Vehicle 1 registration details:
Vehicle 2 registration details:
Vehicle 3 registration details:
Access cards and/or transponders that are not revalidated through this form
may be deactivated.
For office use only:
Is Community Service Fee paid in full?
Yes
No
Are all checks conducted as per policy?
Yes
No
Records updated on system?
Yes
No
Received by:
Received date:
Remarks:
For Move Out (to be completed at the time of moving out):
Date :
Time:
Moving company:
©2013 Emaar Community Management LLC
All rights reserved
ECM.FORM/005/ALL/01.07.2013
YOUR NEIGHBOURHOOD
SHEIKH ZAYED ROAD
METRO STATION
BURJ PLACE
Emaar Plaza
ak
eS
Emaar Square
oulevard
hid B
Ras
bin
tre
et
Street
EMAAR SQUARE
4,5,6
ent
resc
rk C
Pa
Burj
Street
rj L
d
me
am
h
o
M
Emaar Plaza
Bu
BOULEVARD
nue
n Ave
j St ree
Bu r
t
EMAAR SQUARE
1,2,3
Statio
THE LOFTS
Street
BLVD WALK
Claren 2
BOULEVARD
THE
RESIDENCES
I
BURJ
KHALIFA
STEPS
ROAD
s Crescent
Claren 1
BURJ KHALIFA
ce
Res iden
BLVD WALK
BURJ PARK
THE DUBAI FOUNTAIN
FINANCIAL CENTER
Boulevar d Wa lk
SOUK
AL BAHAR
BLVD WALK
Do wn to wn Burj S tree
THE
RESIDENCES II
t
YOUR NEIGHBOURHOOD
SHEIKH ZAYED ROAD
METRO STATION
BURJ PLACE
Emaar Plaza
Avenue
BOULEVARD
Street
Street
Street
EMAAR SQUARE
1,2,3
Station
Lake
Emaar Plaza
THE LOFTS
Emaar Square
evard
d Boul
ashi
in R
db
me
am
oh
M
Crescent
Park
j St ree
Bu r
t
Burj
Street
EMAAR SQUARE
4,5,6
Burj
BLVD WALK
Claren 2
BURJ
KHALIFA
STEPS
ROAD
Boulevar d Wa lk
BURJ KHALIFA
THE
RESIDENCES
I
ce
Res iden
BOULEVARD
THE DUBAI FOUNTAIN
FINANCIAL CENTER
s Crescent
BURJ PARK
Claren 1
SOUK
AL BAHAR
BLVD WALK
Do wn to wn Burj S tree
THE
RESIDENCES II
t
ATTAREEN
RESIDENCES
THE OLD TOWN
THE DUBAI MALL
THE PALACE HOTEL
SAHAA OFFICES
TAJER
RESIDENCES
ld To
wn A
ven
u
e
QAMARDEEN DISTRICT
THE ADDRESS
DOWNTOWN
The O
QAMARDEEN
RESIDENCES
HOTEL
P
AL
YANSOON
DUKKAN
THE OLD TOWN
OFFICES
AL MANZIL DISTRICT
AL MANZIL RESIDENCES
Moh
ammed
bin Rashid Boulevard
P
Town
Old
The
SOUTH
RIDGE
School Street
Ave
B urj K
SCHOOL
hali fa
A
ven u
e
Burj View Drive
View Street
KINDERGARDEN
THE OLD TOWN AVE
BURJ VIEWS
Dubai Fountain Avenue
Burj Khalifa Avenue
Duba i M
Bu
rj K
all Cre scent
ha
lifa
A
ven
u
e
THE OLD TOWN
Du
bai
Mall A
ve
RTA M016 ROAD
ATTAREEN
RESIDENCES
Dubai Mall Street
Dubai Mall Avenue
BLVD WALK
THE DUBAI MALL
Burj Khalifa Avenue
RTA M010 ROAD
BLVD WALK
THE PALACE HOTEL
SAHAA OFFICES
TAJER
RESIDENCES
THE ADDRESS
DOWNTOWN
HOTEL
P
YA AL D
NS
U
OO KKA
NO N
FFIC
E
THE OLD TOWN
AL MANZIL DISTRICT
S
AL MANZIL RESIDENCES
Moh
ammed
bin Rashid Boulevard
P
ven u
e
Burj View Drive
BURJ VIEWS
Duba i M
Bu
rj K
all Cre scent
ha
lifa
A
ven
u
e
RTA M016 ROAD
Dubai Mall Street
Du
bai
Mall A
ve
SOUTH
RIDGE
hali fa
A
View Street
Old
THE OLD TOWN AVE
SCHOOL
School Street
Av
e
B urj K
To
wn
KINDERGARDEN
Dubai Fountain Avenue
Burj Khalifa Avenue
Burj Khalifa Avenue
The O
QAMARDEEN
RESIDENCES
Dubai Mall Avenue
ld To
wn A
ven
u
e
QAMARDEEN DISTRICT
Th
e
RTA M010 ROAD
BLVD WALK
Go to ecm.ae to view the latest map
EMAAR COMMUNITY MANAGEMENT
Things to do during an emergency
An emergency comes without warning, so here are some tips to help you stay prepared.
Familiarise yourself with the evacuation plans of your community and take necessary steps to avert unexpected incidents that
will maintain a safe environment for yourself and your fellow residents.
Emergency exits
Aiding the disabled
• Make sure you, your family, and staff members are familiar with the emergency escape routes when you first move into your building — always know at least two ways out, if possible.
• Directional signs to emergency exits are always illuminated.
People with disabilities, who may need assistance during an evacuation, are required to notify
their Community Manager/community security/concierge of their condition when they move in —
they will then be assigned an aide to assist them during an evacuation
Evacuation
Assembly Points
DON’T PANIC
• Follow the instructions of the building and area Fire Wardens at all times during an emergency.
• If the evacuation alarm sounds, or if instructed to do so by a Fire Warden, leave the building
by the nearest and safest fire exit route.
• All doors should be closed upon leaving (but not locked, in case access is required by
emergency teams); however, Emaar Community Management will not be held liable for any losses you may incur.
• Do not return to collect belongings.
• Assembly Points are located at a safe distance from the building and are intended for evacuees to
gather and remain safely until further instructions are provided.
• Please contact your concierge who will advise you of the nearest fire assembly points for your
building.
DO NOT USE THE LIFTS
• Walk quickly and calmly to the designated assembly area for your building or as advised by
a Fire Warden or Fire and Rescue Services personnel.
• Remain at the assembly area (in groups) until instructed to leave by a Fire Warden or Fire
and Rescue Services personnel.
• Do not re-enter the building until informed that it is safe to do so by a Fire Warden or Fire
and Rescue Services personnel.
• Do not enter a building that is still sounding the fire alarm.
• Check that all persons known to be in the building at the time, have reached the assembly
point — if anyone is missing, report it immediately to community security, the Community
Manager, or Dubai Civil Defence (DCD) personnel on site.
Action to be taken upon discovering a fire
• If a fire is discovered (including during a fire drill), activate the nearest manual alarm call point.
• Shout a warning to alert those close by.
• Evacuate as per the guidelines previously described.
Rescue and medical duties
• Dubai Civil Defense will conduct all rescue and medical duties.
• Do not move an injured person, keep him/her lying down, covered, and warm.
Your information
To enable us to contact you in case of an emergency, and support the evacuation of disabled
persons from the building, please provide us with a completed Occupant Information Form available
on ecm.ae/documents.html; alternatively, you can write to us at [email protected] or call 800
EMAAR (800 36227). Information you supply will be held in full confidence.
Reporting
You can assist in ensuring that the systems and equipment used to detect fire, fight fire, and
support evacuations are maintained in good working order. If you notice any damage and/or signs
of tampering with any of the equipment, blocked emergency exit paths, fire doors not closing
properly, or if you believe you have a faulty detector or sprinkler head, please report it immediately
to [email protected] or call us on 800 EMAAR (800 36227).