Annex 7-User flow Web Piletilevi

Project Piletilevi
Service stage
Journey map Piletilevi Usability
web
Home Page
Date 06 November 2015
Category
Category Filter
Event Page
Add it to calendar
Event PAge
Event Page
Venue
Music Category
Event
Select Date
Buy Ticket
Select the ticket
Select Seat
Select ticket Again
Confirm it
Ticket Type
Find the ticket
Confirm
Ticket type not selected
Select Ticket
Ticket type & seat offer
Confirm
Proceed to checkout
Log in page
Delivery type Select
Payment Type
Credit card selection possiblity
Proceed to checkput
Pay
Terms & Condition
Bank Page
Journeys
Web
Home Page
Category
Category Filter
Event Page
Add it to calendar
Event Page
Event Page
Venue?
Music Category
Event
Select Date
Buy Ticket
select ticket in
price type table
Select Seat
select ticket in
price type table
Click Confirm all
user opens the browser
User goes to web site home page
User goes to category Section
User choose what category he is looking for
After that user goes to event page
then the user can add the event to calendar
Then he goes back to event page again
this time again she goes to venue page
he has problem in choosing the appropriate
one
user goes to music category to find the right
event
then he finds the event
then the user selectes the appropriate date
the user clicks on Buy ticket button
the user selects the type of ticket that he wants
then selectes the prefered seat
then again has to select the price type
then confirm all
Ticket type
is not selected
Find ticket
Confirm all
Ticket type
is not selected
Select Ticket
user has to choose the ticket type again
user selects the ticket
TAN
STORYBOARD
Piletilevi Usability
TAN
DESCRIPTION
TAN
find the best ticket
select ticket type
and
seat offer
Confirm all
Proceed to checkout
continue
without
log in
Select delivery
type
Select Payment
type
Credit card selection
not possible
Proceed to checkout
Pay
Agree with terms and conditions
Bank Page