Maine Journal - Maine Public Relations Council
Transcription
Maine Journal - Maine Public Relations Council
Maine WINTER 2012-13 Mark Your Calendar: Upcoming Professional Development Events Journal A N O F F I C I A L P U B L I C AT I O N OF THE MAINE PUBLIC R E L AT I O N S CO U N C I L BY AMY LANDRY, HEALTHINFONET Our 2013 Professional Development schedule is taking shape! Here are a few events to put in your calendar. We’ll be adding at least one event in Bangor and a number of webinars to the line-up as well. The Ah-Ha Moments in Project Management— From Initiation to Close Linda Varrell of Broadreach Public Relations Connect with MPRC Online! Join the conversation on Facebook at http://www.facebook.com/MainePR on Twitter @MainePRCouncil and at our members only LinkedIn group. Haven’t been on the MPRC website lately? Stop by and check it out at www.meprcouncil.org and don’t forget to fill out your profile! January 11, 8 - 10am, University of New England Campus, Portland Even with the latest in technology and collaboration software, key fundamental truths still exist for getting projects done on time, within budget, and with the least amount of stress. In this session, you’ll learn the project management process, tips and pitfalls, how to properly scope projects, and why communications is key to your project’s success. Across Departments, Across Platforms, and Toward Goals Kristen Levesque, Director of Public Relations, Portland Museum of Art Will Cary, Director of Individual Giving and Membership, Portland Museum of Art Caitlin Brooke, Coordinator of Brand Strategy, Portland Museum of Art February 13, 8 - 10am, Portland Museum of Art, Portland You’ll hear how the PMA used a combination of media relations, events and fundraising, and online engagement to promote strategic goals and build audiences across platforms. Living Your Brand – When Who You Are Drives What You Do The importance of matching internal and external values, brand and communications. Inside this issue: Judy Katzel, KDK Consulting Group 1, 9 . . . . . . . . . . . . . .Upcoming Professional Development Events March 15, 8 - 10am, Location TBD, Portland 2 . . . . . . . . . . . . . . . Letter from the President 3-5 . . . . . . . . Annual Conference Highlights 6 . . . . . . . . . . . . . . . . Power of the Media and My Trip to Greece The key to true success and growth is getting the “inside story” of your organization to match the “outside story” – to identify and articulate your core values and deliver them first to employees and then to your key external audiences via advertising, marketing, sales, public relations, web and online outreach. Continued on page 9. 7 . . . . . . . . . . . . . . Non-Profit PR: Messaging 8-9 . . . . . . . . . . . . . . . . A Look at Our Golden Arrow Winners www.meprcouncil.org [email protected] 2013 MPRC Board OFFICERS President • Alisa Conroy Morton, APR Unum Vice President • Kelly Barden MEMIC Secretary • Diana Dionne Maine Credit Union League Treasurer • Deb Nelson Deb Nelson Consulting BOARD MEMBERS Accreditation • Linda Varrell, APR Broadreach Public Relations Annual Conference: • Nancy Fendler, APR Fendler Communications • Tami Kennedy Shipyard Brewing Company Awards • Kate Bachman Kemp Goldberg Partners • Cynthia Faulkner Faulkner Consulting Communications - Press Releases • Open Position Communications - Newsletter • Debra Tenenbaum gBritt Public Relations Communications - Website & Social Media • Myra Warner Ronald McDonald House of Portland Immediate Past President • Tami Kennedy Shipyard Brewing Company Membership • Linda Sheehy Scholarship • Cynthia Faulkner Faulkner Consulting Continued on page 7. 2 Letter from the President Naturally, the anticipation of something new often leads to reflecting on what has passed. As we move into 2013, the board and I are actively assessing the activities and initiatives of 2012. This PR Journal takes a look back, with highlights from the Annual Conference and Awards Ceremony – and a retrospective piece on the power of media. Many may agree that the ability to succeed in changing times is in the DNA of public relations. Whether you are a new practitioner just setting out on unchartered territory or are standing at the helm of a long-standing career in PR, we are all navigating a dynamic and ever changing professional landscape. As PR practitioners, it is our ability to assess and adapt to changing environments that enables us to gain a perspective unique from other fields. This insight offers with it the opportunity to better understand and relate to our key stakeholders. Even more importantly, when coupled with creativity, we can convey our messages in a manner that breaks through the noise and truly resonates. The onset of a new year lends with it a renewed sense of vigor – the chance to step back and assess situations from new angles. It provides a platform to get creative, to explore and to possibly even redefine as a result. It is from this platform that I invite you to enjoy this issue of the PR Journal and to consider how the golden nuggets sprinkled throughout can be applied to your own professional path. Committed to building on the successes of 2012, the board and I are taking a similar approach as we plan and prepare for the upcoming year. We are exploring creative ways to further advance the organization and add value for our members. It is in the midst of this process, that I find myself excited for all that 2013 has in store for the Maine Public Relations Council. Thank you for your involvement – I wish you all a very prosporous new year. Fondly, Alisa Conroy Morton, APR MPRC President [email protected] Annual Conference Highlights A Look Back at Some of our Favorite Parts of the MPRC Conference Annual Conference Recap: Everyone Can Be Creative BY DEBRA TENENBAUM GBRITT PR There were a few parts of the MPRC Annual Conference that stood out to me as great changes. The first was the request that we all get out of our seats, and go meet someone we didn’t know and talk to them for a bit. This really kicked off the networking aspect of the conference and was a great way for people not to slip into their usual habits and usual friends. 4. Your imagination needs to be warmed up. Start with a scribble and then see what you want to see from that and go from there. 5. Chaos is a good starting point because we’re wired for order when given chaos. If you start with a scribble, you can build into something real from there. 6. Just when you think you can’t learn anything new, you learn how to make Halloween monsters. The second was having Jay Piscopo do a presentation on how to draw comics. While at first, this might not make a whole lot of sense for a public relations conference; upon taking a deeper look, it was a great way to put all the attendees in the mindset of changing things up a bit. Here are a couple of the takeaways from this session - some you can apply to your public relations career, others you can apply to your life. 3. Create guidelines to have consistency in your characters. “At my next strategy meeting, I’m going to make everyone draw a squiggle, trade with their neighbor and draw what they see in it. What a great exercise to get the creative juices flowing!” Amy Landry HealthInfoNet Susan’s experience includes 25 years as a professional journalist at The New York Times, The Washington Post and Congressional Quarterly, and as a senior communications adviser at the Brookings Institution. Her resume also includes time in New York City, where she worked for Rolling Stone magazine. She drew on these experiences to share three successes and three flops when it comes to communications strategies. She cited the success of the “No Nukes” concert series as an example of getting a message across in a creative way. She said the key to any successful strategy is having the united support of a team behind the effort - a factor that was missing in what she considered to be “flops” such as a welfare survey that failed to generate any interest from the media. Kellam also shared her former colleagues’ and other current journalists’ favorite ways to be pitched. “Much has changed, but much has stayed the same,” she said. “It’s about targeting the right audience, at the right time, with the right format.” 1. It’s not how well you draw, it’s how well you get your idea across. 2. Circles are friendly. Triangles, not so much. and, “Don’t stare at an empty screen – any ‘gray matter’ is always better than nothing!” Annual Conference Recap: Keynote Speaker Susan Kellam BY DIANA DIONNE MAINE CREDIT UNION LEAGUE From Capitol Hill to the USM campus, Susan Kellam, sole proprietor of her communications firm, Word Sharpener, shared tips, stories and lessons learned as the keynote speaker of MPRC’s Annual Conference. She began by referencing Jay Piscopo’s discussion on handling creativity or writer’s block by adding her own advice. “Don’t start at the top – try the middle,” For example, while one journalist admitted to disliking being contacted via phone, another said a phone call should always be the first point of contact. However, one theme resonated throughout the advice given: “It’s a relationship business.” Continued on the next page. 3 Annual Conference Highlights Continued A Look Back at Some of our Favorite Parts of the MPRC Conference Continued from page 3. Kellam added her own insight to connecting with the media, saying, “A personal touch goes a long way, if done the right way.” She encouraged PR professionals to know a reporters’ work, and try to offer a unique twist when presenting a pitch. She also shared one important tip – “No matter how good your contact or story, never call a reporter near deadline!” She closed the interactive session by offering a key piece of advice to anyone in the business of working with words. “Simplicity, simplicity, simplicity,” she said. “Always focus on integrity of message.” Annual Conference Recap: Steps to Producing Creative Digital Media BY MICHELLE SMITH GOODWILL INDUSTRIES OF NORTHERN NEW ENGLAND Attendees of the MPRC 2012 Annual Conference had the opportunity to attend a workshop with Kyle Hockmeyer and Stephanie Koetzle of Fieldstone Media, based in Augusta. In the hour-long session, Hockmeyer and Koetzle outlined the steps needed to create impactful digital media, whether for your nonprofit fundraising campaign or corporate video. Here are the top five takeaways from the session: 1. Develop a Storyline. How do you want to tell your story? What is your end goal? Do you want a narrator or do you want several individuals to share their point of view? 4 2. Identify Your Audience. Who needs to see your production? Are you trying to target donors for a fundraising campaign or consumers to purchase a product? If you are hoping to have a large impact, consider hiring a media production company to produce your video. If you are creating short, minute-long videos to use on your website or YouTube, you can use a camera or even your iPhone. 3. Capture Emotion. Testimonial based video can often be more authentic than simply having a narrator. Try using both. Share personal stories to create an emotional impact on the viewer (Check out Fieldstone’s video about the Children’s Center in Augusta for a great example: http://vimeo. com/17900636). 4. Planning. Create a detailed production schedule, particularly if you hire a media company to produce your digital feature. The longer they need to work with you, the more it’s going to cost. 5. Distribution & Sharing. How do you want to share your digital feature? Do you want to host it on a site like YouTube or Vimeo or host it on your own website? Do you want to share the video with potential donors or use it to accompany grant submissions? Be sure to work with your website developer to assess your organization’s web capabilities. Annual Conference Recap: Socializing the Online Newsroom BY KATE BACHMAN KEMP GOLDBERG We were fortunate this year to have Steve Momorella from TekGroup speak to attendees about socializing the online newsroom during one of our breakout sessions, here are some key takeaways from the session and top tips. The concept of Brand Journalism - All of our social networking and sharing ability has created an environment where everyone is capable of producing, curating, and amplifying content. This has led to the concept and development of Brand Journalism. Organizations can now take an active role is sharing their own news directly with their customers while simultaneously assisting traditional media outlets with finding sources and information for earned media. One of the simplest ways to start is by having a social/ online optimized newsroom. Online Newsroom- Some Key Components and Tips 1. The Social Press Release- Although there are many ways to create a social press release, Steve noted that there are two main components to transforming a traditional release into a social one: the use of multimedia (video, photography, sound) and the ability to easily share information on various social and online outlets. Continued on the next page. Annual Conference Highlights Continued A Look Back at Some of our Favorite Parts of the MPRC Conference Continued from page 4. 2. PR/Media Contacts- Probably the most important feature of an online newsroom is the PR contact information for journalists. Steve recommends going beyond phone number and email address to provide twitter, Skype, LinkedIn and Facebook information as well. 3. Shareable Multimedia- Using photos, videos, podcasts or other multimedia is a great way to engage audiences with an organization’s content. For optimizing a newsroom, this content must be easily shareable. Use share widgets, connect multimedia to social networks (YouTube for videos, Flickr for photos, etc.), and make sure that the content is well organized and formatted for sharing. 4. Bios/Background Information- An online newsroom is a great place to put executive bios, company background information and other facts for media use. 5. Searchable- A website, especially an online newsroom, needs to be searchable. Add a search bar and ensure that all content uses appropriate keywords and tags so that visitors can easily track down the information they need. 6. Analytics- Steve stressed the importance of metrics and analytics during his presentation. Every organization wants to know if their efforts are contributing to the bottom line, so make sure to set up measurement tools and benchmarks to track success and areas of improvement. Steve recommends using Google Analytics to track views, downloads, traffic, and conversions. 7. Community building- Incorporating chat features, email alert options, forums and similar features in your newsroom allows target audiences to take the next step in connecting with your organization. MPRC’s 2012 Professional Achievement Awards During the presentation, Steve also noted some great examples of social newsrooms and companies to look at, including Ford, Siemens, GE, Getty Images, and PitneyBowes. Check out the online newsrooms of these companies for inspiration and best practices. Congratulations to President’s Award recipients Amy Landry and Deb Nelson, and Rising Star Award recipient Kate Bachman. Email [email protected] to get the full presentation. “It was nice to have all of the A special congratulations to Edward L. Bernays Award winner Susan Tompkins. Upon receiving the award, she shared 5 lessons she has learned about herself and her job: meeting, break, and lunch rooms close together and plenty of convenient parking. The young energy from the many college students who attended was also nice.” • She loves a good story. • She loves her job because she’s able to get people to feel good about their jobs. • Always ask the reporter why she or he is calling first. Art Marcoux Services Four • Always say thank you to the reporter and people who participate in the story. • Always know when to stop talking. We want YOU to submit an article to the Maine PR Journal! Best practices, book reviews, PR jokes, “Other Duties as Assigned,” or anything you’d like to read about! Contact Deb Tenenbaum at [email protected] with questions or to submit an article. 5 Power of the Media and My Vacation to Greece BY AMY LANDRY, HEALTHINFONET No violence, no gas shortages, no ferry strikes, no problems. Don’t believe the media and go on vacation. Let me explain. As public relations professionals, we all know the power of the news media. Just one story can lead to a 500% increase in product sales, another can move millions to march on a nation’s capitol, while another can swiftly end a lengthy political career. And the farther away we are from the source of the story, the more we depend on the media for information. That’s what I’d been doing for the last couple years as I continued to postpone a vacation to the Greek islands. I briefly visited the mainland 15 years ago on a combined trip with Italy, and vowed I would return. It was my instant favorite (it still is), steeped in history, with a stunning landscape, and friendly people. But as I thought about going back, all this was overshadowed by reports of angry violent protesters, transportation strikes, and imminent economic collapse. The media 6 coverage of Greece seen in the States and across Europe (according to the other foreign tourists I met there) has soured traveler opinions of the country, leading to a huge decline in visitors. For a country in which tourism accounts for 18% of GDP and employs one fifth of the workforce, this is only exacerbating the problem. So I figured what better way to help Greece out of their economic crisis but ignore the media and book a vacation. So I did. What I found was happy welcoming locals, on time ferries, one of the most efficient airports I’ve flown through, and the best vacation I’ve ever had. Every Greek person we spoke to was thankful we’d come. They know how the media coverage has portrayed their country around the world and they blame that coverage for the steady decline in tourists. “Tell your friends to come and not to listen to the newspapers. It is safe here and everything (especially in the islands) is operating fine.” I heard this again and again. I learned the greatest drop is in the number of Germans visiting the islands. Like the Greeks, the one German couple we met also blamed the media for the decline. They said the intense political tension between the two nations’ governments dominates the press in Germany and that these media reports have left many Germans afraid they will be targets of anger and even violence in Greece. But like us, they didn’t believe the hype and found nothing but smiles and open arms their entire two weeks on the Greek island of Milos. Of course many of the reports are true – Greece is in economic crisis, there are protests (mostly scheduled and easy to avoid) in Athens, and there is frustration with the Eurozone leaders, especially German Chancellor Angela Merkel. But contrary to other reports, the ferries are running, the locals are welcoming (also to the Germans), the trash is being picked up, the gas stations are open, the islands are safe (safer than Portland, Maine even) and on and on. So the power of the media kept me away, but my first-hand experience will surely lure me back. Perhaps it will be social media that brings back the tourists. Time to write some TripAdvisor reviews and update my blog. Yamas! (Cheers in Greek) Nonprofit PR: Messaging 2013 MPRC Board Continued from page 1. BY AMY SAFFORD, DIRECTOR OF DEVELOPMENT AT COMMUNITY PARTNERS, INC. The competition for donations among nonprofits is fierce in today’s economic climate. With so many nonprofits competing in a smaller donor pool, only those with a successful public relations strategy will float to the top. presented itself when one of our caregivers (Direct Support Professionals) was in the news for rescuing a woman who drove her car into Portland harbor. For example, our mission is to provide home support services and day programming to people with developmental disabilities so they may become more involved in their communities, live as independently as possible, and reach their full potential. All of our media messages tie back to strong care-giving, community involvement, and independent living. If we try to do anything else, we are watering down our message. Keeping the message clean and concise will help the public, and our constituents, know exactly who we are and why they should donate. There are many low-cost public relations tools. Press releases, PSAs, e-newsletters, agency websites, YouTube videos, Facebook pages and blogs are all vehicles for strengthening your message. Nominating • Linda Varrell, APR Broadreach Public Relations Universal Accreditation Board • Judy Katzel, APR Kdk Consulting Group What is the difference between donor relations and public relations? Donor relations involves direct contact with your constituents; it’s face time and the direct ask. Public relations, on the other hand, is what happens in the background. Crafting concise and consistent media messages is imperative to a successful strategy. At Community Partners, we have several media messages included in our marketing plan, all tied to our mission statement. Media Directory • Open Position Members at Large • Tina Clark, APR Tri-County Mental Health Services • Nancy Roberts, APR New England School of Communications The rescuer, Katie Nelson, was honored as a Good Samaritan in the news and her employment at Community Partners was mentioned. Even though this was not a story about Community Partners, the media attention helped to reinforce our mission of providing excellent support services. I included a story about Katie in our e-news and, for the first time, received e-mails from subscribers telling me how much they enjoyed the issue. The human interest story just happened to reinforce what we do every day: provide excellent care in the community. The strategy of your public relations message can make or break your donor relations. Keeping that consistent message in the background is like treading water – if you tread with strength and consistency, your donor pool will grow. Professional Development • Amy Landry HealthInfoNet • Andrew Russell Time Warner Cable ADMINISTRATIVE SERVICES • Art Marcoux Services Four If you are interested in volunteering to work on any of the MPRC committees or in filling any open board positions, please contact: MPRC’s Nominating Committee Chair: Linda Varrell, APR Broadreach Public Relations (207) 846-3826 [email protected] We use all of these tools to reinforce how important our care-giving service is to the community. Recently a media opportunity 7 A Look at our Golden Arrow Winners: The 2012 Golden Arrow Winners represent a diverse group of agencies, non-profits and businesses. While they may have quite a few differences, what they have in common are their creativity, skill, and talent. We’ll feature several of the winners in upcoming issues of the PR Journal. Our first one featured is Denise Beck’s “We Go METRO” Campaign which received the Golden Arrow in Communications Campaigns. “We Go METRO” Campaign Encourages Commuters to Ride the Bus BY DENISE BECK, GREATER PORTLAND TRANSIT DISTRICT METRO While large transit systems are convenient and offer frequent scheduling -- if you miss the bus or train, another is usually a few minutes away -- smaller systems cannot offer the same convenience. Patience and advanced planning are required. Plus, traffic is not comparable to large cities where taking public transit can save time. The majority of commuters throughout the Greater Portland region depend on their cars. Yet, there are positive messages and incentives for taking the bus. METRO’s eight routes provide access throughout Portland, Westbrook, Falmouth and the Maine Mall area of South Portland with connections to Amtrak, the Portland Jetport, Casco Bay Ferry and other regional transit options. Bus commuters can save on car maintenance, gas prices, insurance costs and parking fees (it can cost $100 monthly to park in downtown Portland). It is possible to save thousands of dollars annually by taking the bus instead of driving. The growth in sustainable practices and messages has also increased interest in using public transit. In addition, some businesses encourage public transit through subsidizing employee bus passes. With all the incentives, some commuters are making the decision to take the bus to work and forgo a second car for their family. The primary objectives of the “We Go METRO” campaign were to increase public transit ridership and work toward changing perceptions about riding the bus by featuring testimonials from people who choose to ride the bus. The target audiences of this campaign were commuters and employers (who were encouraged to consider subsidizing bus transit as a benefit for their employees). Continued on the next page. 8 The 2012 MPRC Golden Arrow Award Winners We are proud to showcase our 2012 Golden Arrow Award Winners. Congratulations to all for your excellent work! 2012 BEST OF SHOW AWARD: Vreeland Marketing & Design for the Rancourt & Company website ANNUAL REPORTS - NON-PROFIT: Silver Award: Cancer Community Center, 2010-2011 Cancer Community Center ANNUAL REPORT: Gold Award: Maine Community Foundation, Invest in Maine: 2011-2012 Report to the Community NEWSLETTER: Silver Award: Vreeland Marketing & Design, Trend Reports TECHNOLOGY: Gold Award: Vreeland Marketing & Design, Rancourt & Company Website Redesign Silver Award: Broadreach Public Relations, Cornerstone Financial Planning Website. AUDIO/VISUAL: Silver Award: Garrand, Hood New England Dairy Cook-Off Highlight Reel. AUDIO VISUAL - NON-PROFIT: Gold Award: Acadia Hospital, The Road Back MEDIA RELATIONS: Silver Award: Broadreach Public Relations, Ashley Lauren Kerr Visibility Campaign MEDIA RELATIONS - NON-PROFIT: Silver Award: Nancy Marshall Communications, Rangeley Moose Lottery Festival 2012 Golden Arrow Award Winners A Look at our Golden Arrow Winners: CITIZENSHIP: Silver award: Broadreach Public Relations, Maine Center for Creativity Visibility The “We Go METRO” communications campaign focused on testimonials and images of bus commuters from the Greater Portland region. The campaign featured print ads, bus signage, radio spots, brochures highlighting commuter benefits (which targeted businesses with 50+ employees) and other creative elements while working within the parameters of a small marketing budget. To save on expenses, I shot photos, designed ads (print and bus ads) and included campaign elements in a monthly email newsletter (distributed through Constant Contact) and on the METRO website (gpmetrobus.com). A video, produced through a community television membership, featured the same commuters, explaining their reasons for taking the bus to work. Continued from page 8. Continued from page 8. CITIZENSHIP - NON-PROFIT: Gold Award: Vreeland Marketing and Design, Spannocchia Foundation 10th Anniversary Appeal Silver Award: Portland Public Schools, Another Outstanding Graduate of the Portland Public Schools COMMUNICATIONS CAMPAIGN: Gold Award: Greater Portland Transit District Metro and Denise Beck, We Go METRO COMMUNICATIONS CAMPAIGN NON-PROFIT: Silver Award: Broadreach Public Relations, Mercy Hospital Visibility Campaign SPECIAL EVENTS: Gold Award: Garrand, Dunkin Donuts Iced Coffee Day Silver Award: Garrand, Third Annual Hood New England Dairy Cook-Off SOCIAL MEDIA: Gold Award: Garrand, Heluva Good! Beer Bloggers Conference ODDS AND ENDS: Gold Award: Rinck Advertising, Up Team Street Team & Sampling Vehicle Silver Award: Vreeland Marketing & Design, Toy Stories ODDS AND ENDS - NON-PROFIT: Silver Award: Girl Scouts of Maine, Annual Appeal Card Since the campaign began, requests from employers asking for information about subsidizing bus passes have increased. Ridership for 2012 is also up (year to date) from 2011 as are monthly visits to METRO’s website (gpmetrobus.com). While public perception can’t always be measured, inquiries and conversations “about the bus” seem to be on the rise, and plans are in the works for regional transit agencies to join forces in branding and marketing efforts to increase public transit awareness and ridership in the Greater Portland region. Upcoming Professional Development Events Continued from page 1. The Viral Video Manifesto: Why Everything You Know is Wrong and How to Do What Really Works Stephen Voltz and Fritz Grobe, “a.k.a. the Coke and Mentos guys” EepyBird Studios May 1, Location TBD, Portland 3:30 - 5:00pm, Professional Development Session 5:00 - 7:00pm, Happy Hour Networking Event! Successful viral videos often do the same kinds of things right, and the legions of unsuccessful viral video attempts that most companies put online almost always make the same kinds of mistakes. In this presentation, Stephen and Fritz explain what works, what doesn’t, and why. 9