SuPPLieR cOMPANY - Apartment Association of Metro Denver
Transcription
SuPPLieR cOMPANY - Apartment Association of Metro Denver
Trends A PA R T M E N T OCTOBER 2011 tributes 2011 sponsors FRIDAY 11.11.11 NOVEMBER 11, 2011 Sheraton Downtown Denver PRESENTED BY push pedal pull has over 25 years experience providing fItnEss EoUIpMEnt soLUtIons thAt AttrAct & rEtAIn rEsIdEnts! the P3 diFFerenCe • Low Maintenance • High Durability & Reliability • Aesthetically Pleasing • Reduced Liability • Easy Day-to-Day Operation • Dedicated, Fast Response Service Team to Minimize Downtime ContaCt Us today For a Free on-site assessMent! Paul Frassanito: 720-347-7253 [email protected] Melissa Ward: 303-241-9004 [email protected] pppcommercial.com Colorado's Exclusive ExpErt tIp: Extend Your Equipment Life Up to 60% Longer With A preventative Maintenance Agreement. Dealer Nebraska • North Dakota • south Dakota • MiNNesota • iowa • oklahoMa • wiscoNsiN • coloraDo • wyoMiNg • teNNessee A PA R T M E N T CONTENTS 5 11 12 15 43 45 46 49 THE OFFICIAL PUBLICATION OF THE APARTMENT ASSOCIATION OF METRO DENVER October 2011 • Volume 24 Number 10 PUBLISHER Mark Williams [email protected] DESIGN, PRODUCTION, SALES & ADVERTISING Christopher Dean [email protected] CONTRIBUTING EDITOR Julie Evans-Schmitt [email protected] COMMUNICATIONS COMMITTEE CHAIRS Lorinda Bodman & Brandon Hegland CONTRIBUTORS Lynett Brockman, Nancy Burke, Tatianna Gruen, Wendy Jenkins, Betty Knecht, Victor Sanchez, Brent Williams, Mindy Williams, Deborah Wilson, Meredith Wright ADVERTISING Please contact Christopher Dean or Julie Evans-Schmitt at 303.329.3300 for more information about advertising in Trends. Deadline for contracts and artwork are the first Monday of the month prior to publication. Article Submission Trends will consider printing any article written by an AAMD member that applies to the Denver multi-family industry, is 500-1200 words, does not promote any single company or product. AAMD reserves the right to edit any article without notification. Due to space, not all articles submitted will be printed. Printing: Siler Printing, Denver, CO Apartment Trends (USPS 018-233) is published 11 times a year (monthly except for the combined November/December issue) by The Apartment Association of Metro Denver, 3773 Cherry Creek North Drive, Suite 1001, Denver, CO 80209. Periodicals Postage Paid at Denver, CO. POSTMASTER: Send address changes to Apartment Trends c/o The Apartment Association of Metro Denver, 3773 Cherry Creek North Drive, Suite 1001, Denver, CO 80209. Subscription included in membership dues. Apartment Trends is published as a service to its members and all segments of the apartment industry by The Apartment Association of Metro Denver. Any reproduction or copying in whole or in part, without permission, is prohibited. Articles and events herein do not necessarily have the endorsement of AAMD but may be presented to give readers a diversity of views and activity updates. 3773 Cherry Creek North Drive, Suite 1001, Denver, CO 80209, Phone (303) 329-3300, Fax (303) 329-0403, E-mail: [email protected], Web: www.aamdhq.org. AAMD is a tax-exempt professional trade association representing the multifamily housing industry in the metropolitan Denver area. AAMD is affiliated with The Colorado Apartment Association (www.caahq.org) and The National Apartment Association (www.naahq.org). www.aamdhq.org From the President Tributes Sponsors Light up the Cover Photo Album AAMD Alliance Business to Business Spotlight Community Interiors: Tributes Presenting Sponsor Tributes 2011 Tributes 2011 Finalists by Category Resident Retention Revolving Door Industry Legislative The New “American Dream” Photo Album 2011 Board Planning retreat Ask the Lawyer Take the Financial Bite out of Vicious Dog Cases Upcoming Departments 4 7 8 9 10 41 3 7 8 50 52 52 Tributes Calendar Apartment All Stars Education PowerLunch Tributes Contact Mailing Address: 3773 Cherry Creek North Drive Suite 1001 Denver, CO 80209 Phone: 303.329.3300 Fax: 303.329.0403 Member Website: www.aamdhq.org Facebook www.facebook.com/aamdhq 248 Fans Executive Vice President: Vice Pres. of Government Affairs: Vice Pres. of Member Services: Vice Pres. of Events & Education: Accounting Manager: Communication & Marketing Mgr: Government Affairs Coordinator Office Manager Manager of Education Services: Local Government Affairs Manager: Special Events Coordinator: Events & Program Coordinator TWITTER www.twitter.com/aamdhq 91 Followers Leadership Eye on the Industry All Stars Tip of the Month AIMS Update Advertising Directory New Members Mark Williams, [email protected] Nancy Burke, [email protected] Julie Evans Schmitt, [email protected] Betty Knecht, [email protected] Earlease Alexander, [email protected] Christopher Dean, [email protected] Tatianna Gruen, [email protected] Whitney Hopp, [email protected] Wendy Jenkins, [email protected] Adam Johnson, [email protected] Hannah Miller, [email protected] Tim Pepe, [email protected] LINKEDIN www.linkedin.com/groups?gid=875627 223 Members OCTOBER 2011 • TRENDS | 1 Marketplace Network Where social media meets lead generation. to ForRent.com Connect. to the over 500 million users on Facebook Converse. with nearly 1 million apartment seekers on Oodle’s Network Convert. their online interest to qualified LEADS™ FOR MORE INFORMATION, PLEASE CONTACT YOUR LOCAL ACCOUNT EXECUTIVE AT 1.888.228.2334 TODAY! ® LEADERSHIP Meredith Wright Echelon Property Group President Parke Pettegrew Carmel Partners Secretary Rocky Sundling Camden Property Trust President - Elect Mark Tschetter Tschetter Hamrick Sulzer Supplier At Large Deanie Kennedy Don Werner IPM Colorado Vice President Cherie Shaw Greystar Real Estate Partners Past President Metrex Property Group Treasurer Mark Williams Apartment Association Metro Denver Executive Vice President 2011-2012 board of directors President: President - Elect: Vice President: Treasurer: Secretary: Supplier At Large: Past President: Executive Vice President: Owner Director: Owner Director: Owner Director: Supplier Director: Supplier Director: JLAC President: JLAC Pres. Elect: Education President: Education Pres. Elect: Networking President: Networking Pres.-Elect: Suppliers Council President: Suppliers Council Pres-Elect: IROC President: IROC Pres-Elect: NAA Region VIII VP: CAA President: Meredith Wright, Echelon Property Group Rocky Sundling, Camden Property Trust Deanie Kennedy, IPM Colorado Don Werner, Metrex Property Group Parke Pettegrew, Carmel Partners Mark Tschetter, Tschetter Hamrick Sulzer Cherie Shaw, Greystar Real Estate Partners Mark Williams, AAMD Heather Campbell, Riverstone Residential Gayle Gahagan, Griffis Group Residential Peggy Panzer, Orion Real Estate Megan Dyk, Arbor Carpet Lyn Jacobs, Arbor Carpet Brandon Rich, Greystar Real Estate Partners Mike Papantonakis, Nina Investments Garrett Faillaci Lillian Mumford, ConAm Colorado Joel Sandoval, Valet Waste Joni Gambrell, Corum Real Estate Jon Butters, Arbor Carpet Jessica Jacobsen, Redi Carpet DJ Longo, Terra Firma Investment Group Jason Busboom, Busboom Group Rex Gambrell, Griffis Group Residential Jennifer Nessett, Sares-Regis Group 2011-2012 committee chairs Alliance Chair: Alliance Vice: Ambassadors Chair: Ambassadors Vice: Chili Cookoff Chair: Chili Cookoff Vice: Chili Cookoff Host: Communications Chair: Communications Vice: Charity Auction Chair: Economic Conference Chair: Economic Conference Vice: Economic Conference Vice: Finance Committee Chair: Finance Committee Vice: Golf Tournament Chair: Golf Tournament Vice: June Awards Chair: June Awards Vice: Maintenance Olympics Chair: Maintenance Olympics Vice: Maintenance Olympics Vice: Membership Chair: Membership Vice: Membership Vice: Public Relations Chair: Public Relations Vice: Spring Clean Chair: Spring Clean Vice: Trade Show Chair: Trade Show Vice: Trade Show Vice: Tributes Chair: Tributes Vice Chair: Tributes Honorary Chair: www.aamdhq.org Mike Zoellner, RedPeak Properties Terry Simone, Unique Properties Vickie Breaux-Michaud, Career Strategies Todd Bowen, Legacy Partners Chip Kabrud, Mac-Gray Sharon Kraft, Baron Properties Amie Harmon, RediCarpet Lorinda Bodman, For Rent Media Solutions Brandon Hegland, RenterReviewed.com Mary Wessler, ConAm Colorado Rocky Sundling, Camden Property Trust Mark Tschetter, Tschetter Hamrick Sulzer Janelle French, Fairfield Residential Don Werner, Metrex Property Group Rocky Sundling, Camden Property Trust Lyn Jacobs, Arbor Carpet Marcia Armstrong, RedPeak Properties Cherie Shaw, Greystar Real Estate Partners Summer Signer, Interstate Restoration Ed Schell, HD Supply Jason Allen, Carmel Partners Mike Colton, Brown Brothers Megan Dyk, Arbor Carpet Andrew Gibbs, Peliton Insurance Jessica Anderson, BRE Properties Mike Gosline, Metrex Property Group Karen Gladney, POWER Leasing Wayne Baker, Shaker Painting Stacy Valentine, Equity Residential Christina Steeg, Simpson Property Group Tina Christensen, Apartment Book Kristina McDonald, BluSky Restoration Gayle Gahagan, Griffis Group Residential Karen Gladney, POWER Leasing & Consulting Foy Bailey, Community Interiors OCTOBER 2011 • TRENDS | 3 CELEBRATING excellence PRESENTED BY FRIDAY 11.11.11 NOVEMBER 11, 2011 Sheraton Downtown Denver PLATINUM SPONSORS silver SPONSORS GOLD SPONSORS BRONZE SPONSORS Apartment Flags by Susan BluSky Restoration Busboom Group Career Strategies Echelon Property Group Executive Coatings Fairfield Properties For Rent Media Solutions Interstate Restoration National Credit Systems Pinnacle Real Estate Advisors RealPage RediCarpet Sares Regis Group Spire Design Studio Valet Waste Valley Crest Landscape Wilmar Industries cocktail SPONSORS The Bascom Group Shaw Industries FROM THE PRESIDENT Tributes Sponsors Light up the Stage by Meredith Wright Echelon Property Group I t is hard to believe that Tributes 2011 is just days away! Over the course of the last several months, nomination statements underwent evaluation, finalists were selected and interviews by independent judges occurred. I witnessed one afternoon of the finalist interview waiting room and experienced the gamut of emotions. To a person, everyone I talked with expressed sincere appreciation and humility about their nomination. The excitement and nerves were palpable and clearly reflected the impact and importance of this recognition. Although as an industry, we spend a fair amount of time together, and many of us have worked for multiple companies within the field, we rarely have an opportunity to celebrate success as a complete group. Tributes 2011 provides the opportunity for both Owner Members and Supplier Members to honor their team members and competitors. The representatives from the major sponsor companies (Presenting, Platinum and Gold) gathered last month to snap the shot seen on the cover (and to the right). These are the companies who make Tributes possible, along with our Silver and Bronze sponsors, and you’ll see them light up the stage as they present the awards to each of the Tributes winners. As an Owner Member, I am nervous and hopeful for our nominees and am looking very forward to witnessing my other Owner and Supplier friends accept their awards. I am also honored by the opportunity to present an award which provides me the chance to recognize our company and our finalists in a very public forum. I encourage everyone to take advantage of the award presentation sponsorships so you may admire your finalists and/or promote your organization to nearly 1,100 industry professionals in the room. There are rare opportunities to reach such a large and concentrated audience, all of whom are feeling celebratory and open minded!! Please contact Betty Knecht at the AAMD to secure your sponsorship today – time is running out! We at the AAMD wish everyone a successful and painless budget season and look forward to celebrating with you all on 11-11-11 at the Tributes! www.aamdhq.org Thank You to Our Tributes 2011 Sponsors: (from left) Sue Bell, Cort Furniture; Foy Bailey, Community Interiors; Terry Fritz, Apartment Book; Lynett Brockman, Lynett Brockman and Associates; Will Bailey, Community Interiors; Victor Sanchez, Studio Victor Sanchez; and Chad Craven, Apartment Guide (Not pictured: FASTSigns) OCTOBER 2011 • TRENDS | 5 EYE ON THE INDUSTRY by Lynett Brockman Lynett Brockman & Associates Movers & Shakers Apartment Book is proud to announce Patrick Weir as an Account Executive for the Metro Denver area. Patrick brings a diverse background in sales, marketing, and account management. Patrick is excited to be back in the multi family industry after taking a short sabbatical spending introspective time and long walks on a beach far, far away: He can be reached at [email protected]. Megan Dyk has joined the team at Arbor Carpet as Account Executive. VP of Sales, Lyn Jacobs said that Arbor feels that they not only gained a great team member in bringing Megan on board, but will be working with Kris Farnsworth, who departed last month to work for one of Arbor’s suppliers. Jon Troshinski of Karndean International has been named Karndean’s “Dual Channel” Rookie of the Year! (Dual Channel means that Jon works with both Commercial and Residential floor covering suppliers in his 3 state territory of Colorado, Utah and Wyoming) Todd Gates of Karndean International shared that Jon has not only grown his territory and achieved top line sales, he has brought a very positive attitude to the team as well as an innovative and creative approach to both business development and problem solving! Jon was the recipient of the “Most Outstanding Newcomer to the Industry” Tribute award in 2008. Rapid Restoration welcomes Jeremy Bennett to their team as Sr. Project Estimator. Jeremy brings an extensive background in property management, ground up construction and reimaging construction projects. Jeremy’s focus will be to provide services including large capital improvements, renovations and tenant finishes. On a personal note – Jeremy and his wife have a two year old son and are patiently awaiting the birth of twins in October. New Development Grand Openings are back! Forum Real Estate Group and Echelon Property Group have recently hosted grand openings. Forum has opened new construction and Echelon was hosting an extensive and beautiful repositioned community. Photos and more in our next issue. Have you recently broken ground or presented a new or repositioned community to the market? Please let us know ([email protected]). We’re all enjoying the return of these celebrations! Property sales also bring exciting news to our industry. Mark your Calendars Mobile Devices Wednesday, October 19 Wednesday, January 18, 2012 PowerLunch PowerLunch Friday, November 11 Thursday, February 16, 2012 Tributes 2011 www.aamdhq.org Apartment All-Stars Community Interiors, Inc 4545 E 60TH AVE #200 COMMERCE CITY, CO 80022 TEL 303-722-2543 FAX 303-722-3192 TEXT 303-578-2261 www.CommunityInteriors.com OCTOBER 2011 • TRENDS | 7 ALL STARS TIP OF THE MONTH Better Listening Leads to More Sales and Happier Customers By Mindy Williams, Rent & Retain T here are many studies on listening and “retention” and all have dismal findings. Commonly people only hear about 25% of what you have to say. That means they may be listening – but that they only “get” or “retain” about 2.5 minutes of a 10-minute conversation. Wow! Becoming a better listener helps on so many levels – you’ll be a better sales person since you’ll have a better understanding of your client’s needs. You’ll be more productive, since you’ll get projects done correctly the first time since you “heard” proper directions. You’ll be a better manager, and residents will be able to converse with you more effectively – and this will save you time! In addition, everyone loves an employee who pays attention and doesn’t need a huge amount of direction. For some people, listening is really hard. It is certainly a skill that needs practice, and is hard to do in this multi-tasking world of ours. Practice your listening skills -- start right now! - and you’ll close more sales, have better relationships, and be more valuable to your boss since you’ll be the one finishing requested tasks while the others are scratching their heads trying to remember what the boss wanted... A PA R T M E N T ALL STARS FEBRUARY 16, 2012 • 9AM-NOON 8 | TRENDS • OCTOBER 2011 Save the Date www.aamdhq.org October 27 • 8:30-11:30am Instructor: Mark Tschetter, Tschetter Hamrick Sulzer, P.C. Cost: $55.00 (see Web for available discounts) When your service staff interacts with residents, do they know how to deal with Fair Housing issues? Help them understand what’s legal and what’s not. This class was developed specifically with Maintenance, Housekeeping and Groundskeepers in mind introducing on-site service staff to Fair Housing regulations and preparing them for interacting with residents. Topics include: • Defining Fair Housing • Interacting with Residents • What’s Legal and What’s Not • General Do’s and Don’ts Who Should Attend: Maintenance, Housekeeping and Groundskeeping Personnel Certified Apartment Portfolio Supervisor Make your spaces Fair Housing for Maintenance, Housekeeping and Grounds MEMORABLE... EDUCATION Take the next step in your professional development and become a certified success by earning your Certified Apartment Portfolio Supervisor (CAPS) designation. NAAEI’s CAPS program is an in-depth review of property management principles and techniques as used by the professional supervisor. Cost: $1195.00 (See Web for Early Registration Discounts) Who Should Attend: Multi-site Managers, Supervisors & Owners. BEGINS november 18 3rd Friday of Each Month• 8:30am - 5:00pm CAPS training covers (module order subject to change): • Legal Responsibilities and Risk Management • Financial Management • Property Performance Management • Property Evaluation and Due Diligence • Effective Leadership Analysis EDUCATION REGISTRATION: Register online at www.aamdhq.org or call Wendy at 303.329.3300. LOCATION: AAMD Education Center (3773 Cherry Creek North Drive, Suite 1001, Denver) unless otherwise noted. ONLINE CLASSES AVAILABLE AT WWW.AAMDHQ.ORG. www.aamdhq.org Interior Design at It’s Best CALL US FOR A FREE QUOTE 303.482.3100 [email protected] SPIREDESIGNSTUDIO.COM TRIBUTES 2011 SPONSOR OCTOBER 2011 • TRENDS | 9 P WERLUNCH Bounce Back and Thrive Wed. Oct. 19, 2011 11:30am - 1:00pm Resilience is the new skill... Marriott Denver Tech Center Managing your online presence and reputation can be a big and scary task, but it is so important because your current and future customers are online using the Internet to find you. Jeff Vankooten 4900 S. Syracuse Street, Denver November 16 PowerLunch “Maintenance is from Mars, Management is From Venus” Register Online at www. aamdhq.org with Donna Olson www.mytrainerdonna.com P WERLUNCH partner Renter Building positive reviews on: Apartmentratings.com City Search Google Local Yelp! RenterReviewed.com Call Brandon today to claim your listing 720.363.5078 [email protected] Rr Check out our mobile app text APTS to 82257 for a special invitation. Denver’s #1 Online/Personal/Free Apartment Finding "Apartment GuyZ pay for performance marketing platform is perfect for this market. It allows us to push rents, maintain high occupancy, and reduce marketing expenses by paying only for advertising that delivers a lease." Free Craigslist ad posting service Pre-qualified leads Open Daily Pay only for performance Appointment setting Lead tracking Call today to sign up a new listing or find out what additional services we can offer your properties! 303.649.0705 visit us at www.apartmentguyz.com BBB ACCREDITED BUSINESS All graphics by [email protected] Direct Line 720.209.5271 10 | TRENDS • OCTOBER 2011 www.aamdhq.org AAMD Alliance Business to Business PHOTO ALBUM August 25, 2011 Lauren Brockman meets with representaties from CallSource Rocky Sundling and Tanya Uhlman from Camden discuss their latest appointment. Jason Allen and Parke Pettegrew from Carmel Partners take a break between appointments. Judy and Jason from the Busboom Group Meredith Wright looks at flooring samples presented to her by RediCarpet. It’s down to business with Terry Simone from Unique Properties Cherie Shaw and Brandon Rich from Greystar. Pam Frankenreiter and Judy Houchins from Legacy Partners. Thank you to all the participants of the AAMD Alliance Business to Business, as well as our Presenting Sponsor: www.aamdhq.org OCTOBER 2011 • TRENDS | 11 SPOTLIGHT Community Interiors – Tributes Presenting Sponsor for third consecutive gala. “Tributes celebrates the people in the industry and their contributions to the community. It’s a great way to give back and to recognize members of the AAMD for all that they’ve done,” said Foy Bailey, President and CEO of Community Interiors. Community Interiors, a flooring installation company based in Commerce City, CO, will be the presenting sponsor for the 2011 Tributes gala event on 11/11/11. Once every three years, the Apartment Association of Metro Denver hosts Tributes, the largest and most prestigious apartment industry event, to recognize and reward the people who contribute to the apartment industry’s success. Community Interior‘s has proudly held the title of Presenting Sponsor for the last three consecutive galas since 2005. With high aspirations for the future, and hopes to work with many companies involved in the AAMD for years to come, Community Interiors would like to take this opportunity to cordially invite you and your guests to attend the 2011 Tributes gala to be held at the Sheraton Denver Downtown Hotel on 11/11/11. 2005. 2008. 2011! GIVING BACK Community Interiors team gives the Boulder Humane Society a facelift. In addition to servicing many Front Range businesses, Community Interiors also dedicates time for charity initiatives. The Community Interiors team gave a complete make-over to the Boulder Humane Society Gift Shop. “The whole company got involved: employees, employees’ families, and even their pets in the renovation efforts. We didn’t just do flooring – we did wall treatments, painting and basically gave it a whole new look and feel.” 25 OUT OF 100 Community Interiors was ranked 25th among the Top 100 Women-Owned Businesses in 2003 and ranked 28th in 2009 by ColoradoBiz Magazine. 10% Vinyl flooring is the most economical flooring available in housing and commercial markets. Ten percent of all flooring installed is vinyl. We’ve got you covered. The Community Interiors team thoroughly enjoyed implementing this project and the Director of the Boulder Humane Society said sales have doubled because of the new facelift. 12 | TRENDS • OCTOBER 2011 www.aamdhq.org NEW INTEREST Community Interiors launches new weapon for faster service. AWARD WINNING Forward thinking. It’s not often one finds a business that is experienced, community-oriented, locally owned, award winning and operating successfully for over 18 years; but this year the presenting sponsor of Tributes is all of those and more. In 2006, Community Interiors was given an honorary Tribute for their sponsorship and work for Tributes during 2005. Community Interiors is a model service vendor for the multi-family housing industry specializing in a variety of flooring installation and custom wall painting. Community Interiors has been in business for nearly two decades and takes pride in their customer retention rate, which is well above the industry norm. This Colorado company, and woman-owned business, stays competitive against large national brands by focusing on unyielding attention to customer satisfaction, quality product, and reliable, customized service across Colorado’s Front Range. Well-respected and recognized in its industry, Community Interiors strives for excellence in everything it does. Repeatedly recognized by peer groups and industry associations, Community Interiors has received numerous prestigious accolades that are testaments to its delivery of exceptional service. www.aamdhq.org Community Interiors President and CEO Foy Bailey teaches that, “in a down economy, it’s even more about exceptional customer service. The bad economy affects everyone; so don’t use it as an excuse. Now more than ever our answer is “yes we can” as we create more customized solutions while continuing to offer excellent business practices and great value! Always stay positive and keep things changing: new services and new product offerings – combined with world class service. Use this time to not just build sales but to strengthen relationships. Design and integrate new solutions that save people time and money, especially in this challenging economy.” Case in point, Community Interiors has launched their new online ordering system, CIA (Community Interiors Access) which enables clients to order online, track their orders by property, budget, forecast and pull historical reports. • Safe & Secure • Customized Portal • Anytime Access and Ordering • Online Training and Support • Retrieve Job Records • Customized Dashboard • Work from your own Budget • Move-out Calculator Call Community Interiors today at 303-722-2543 to give their new weapon a test drive. OCTOBER 2011 • TRENDS | 13 platinum sponsor Web: ApartmentGuide.com, the nation’s premier apartment community resource website Reporting: Daily, weekly and monthly property reports and market surveys Mobile: iPhone app, iPad app, Android app and a mobile enable web site available to all mobile devises of every type. Powerful! Partners: Rentals.com. All Apartment Guide communities are showcased on the web’s number one site for single family home rentals, Rentals.com. Social Media: Facebook Friends allows apartment shoppers to search and share with their network of Facebook friends. Apartment Guide Denver is honored to support the industry and all of those within by being a Platinum sponsor for Tributes and the Power Partner of the Power Luncheons. We look forward to seeing everyone on 11-11-11 dressed to the nines! We appreciate your continued business! Thank you from your Apartment Guide team. We’re Opening Doors For You. We are delivering more leads than ever before, helping you reach more qualified prospects. Our comprehensive advertising solutions including online, mobile and print products reach potential renters wherever they are...on the move and on the go. For the keys to more leads and leases call (303) 725-8480 or visit us at www.listonapartmentguide.com LEADing the way... Web, Mobile, Social & Beyond. Apartment Guide, ApartmentGuide.com and Rentals.com are registered trademarks of PRIMEDIA Inc. The trademarks identified herein are the property of their respective owners. No endorsement, sponsorship or affiliation between PRIMEDIA and these owners is claimed or implied by their use. © PRIMEDIA Inc. 2011. All rights reserved. 14 | TRENDS • OCTOBER 2011 www.aamdhq.org THE FINALISTS EXECUTIVE................................................................................................................................................................................................................................. 16 TRAINING PROFESSIONAL........................................................................................................................................................................................ 16 MARKETING PROFESSIONAL................................................................................................................................................................................. 16 CORPORATE OFFICE SUPPORT STAFF.................................................................................................................................................. 17 ROOKIE TO THE INDUSTRY.................................................................................................................................................................................. 17 REGIONAL MANAGER.................................................................................................................................................................................................... 18 COMMUNITY MANAGER............................................................................................................................................................................................ 19 ASSISTANT MANAGER.................................................................................................................................................................................................. 20 LEASING AND SALES PROFESSIONAL....................................................................................................................................................... 21 REGIONAL MAINTENANCE SUPERVISOR................................................................................................................................................. 22 HOUSEKEEPER........................................................................................................................................................................................................................ 23 GROUNDSKEEPER.............................................................................................................................................................................................................. 23 MAINTENANCE SUPERVISOR................................................................................................................................................................................. 24 MAINTENANCE TECHNICIAN................................................................................................................................................................................... 25 MARKETING COLLATERAL, INTERNET PRESENCE OR THEME....................................................................................... 26 USE OF TECHNOLOGY............................................................................................................................................................................................. 26 AMENITY PACKAGE......................................................................................................................................................................................................... 27 CURB APPEAL........................................................................................................................................................................................................................ 28 RENOVATED COMMUNITY...................................................................................................................................................................................... 29 MODEL HOME (BUILT IN 1980S OR PRIOR)............................................................................................................................................................. 30 MODEL HOME (BUILT IN 1990’S)................................................................................................................................................................................... 31 MODEL HOME (BUILT IN THE 2000’S)........................................................................................................................................................................ 32 CLUBHOUSE AND LEASING CENTER (BUILT IN 1980S OR PRIOR)............................................................................................... 33 CLUBHOUSE AND LEASING CENTER (BUILT IN 1990’S)..................................................................................................................... 34 CLUBHOUSE AND LEASING CENTER (BUILT IN THE 2000’S).......................................................................................................... 35 IMPACT COMMUNITY................................................................................................................................................................................................... 35 COMMUNITY TEAM......................................................................................................................................................................................................... 36 SUPPLIER SALES PROFESSIONAL.................................................................................................................................................................... 38 SUPPLIER COMPANY..................................................................................................................................................................................................... 38 ROOKIE SUPPLIER COMPANY............................................................................................................................................................................ 39 SUPPLIER ROOKIE TO THE INDUSTRY..................................................................................................................................................... 39 JACK SHAPIRO AWARD (SUPPLIER PROFESSIONAL).............................................................................................................. 39 USE OF TECHNOOLOGY BY A SUPPLIER COMPANY........................................................................................................ 39 SUPPLIER MARKETING THEME............................................................................................................................................................................. 39 www.aamdhq.org OCTOBER 2011 • TRENDS | 15 most outstanding executive fewer than 3,500 units Rex Gambrell Susan Maxwell Kendra Miller Jennifer Nessett Peggy Panzer Christopher Reed Griffis Group Residential Sares-Regis Group Zocalo Community Development Orion Real Estate more than 3,500 units Liz Culibrk AIMCO Fairfield Residential Theresa Foss Mercy Housing Apartment Management Consultants Elizabeth Dapper Tracey Dodson Riverstone Residential Group Pat Hutchison Legacy Partners Residential Holland Residential Brandon Rich Greystar Real Estate Partners most outstanding TRAINING professional Cara Brzezicki ConAm Colorado Garrett Faillaci RedPeak Properties Anissa Faus Fairfield Residential Alicia Parfrey-Minjarez Greystar Real Estate Partners Laura Trued Holland Residential most outstanding marketing professional Angela Jackson Legacy Partners Residential Lillian Mumford ConAm Colorado NOT PICTURED: Vikki Sherman, Fairield Residential 16 | TRENDS • OCTOBER 2011 www.aamdhq.org most outstanding CORPORATE OFFICE SUPPORT STAFF Rina Ashley Christy Lindstrom Stephanie Pacelko Ryan Roberts Riverstone Residential Group ConAm Colorado Baron Properties Carmel Partners Aaron Marr Legacy Partners Residential Kathy Schmoutz Legacy Partners Residential NOT PICTURED: Stacey Jameson, Fairfield Residential most outstanding ROOKIE TO THE INDUSTRY Chelsea Adamchak Legacy Partners Residential Fox Crossing Marcus James Hans Nielsen Inc The Geneva & Cherrywood On 7th Avenue www.aamdhq.org Lauren Cross Legacy Partners Residential Palomino Park Resort Brandie Pharr Legacy Partners Residential Circle At Sunset Heather Harding Legacy Partners Residential Crestone Apartments Ryan Sims Holland Residential Sienna At Cherry Creek OCTOBER 2011 • TRENDS | 17 most outstanding REGIONAL MANAGER fewer than 1,950 units Stacey Baldwin Hans Nielsen Inc Patrick Faulks Greystar Real Estate Partners Amy Moore Mercy Housing Stephanie Brooks Apartment Management Consultants Judy Houchins Legacy Partners Residential Joseph Saunders Echelon Property Group Carlene DesJardin AIMCO Kathy Kolbu ConAm Colorado Stefanie Serda Greystar Real Estate Partners more than 1,950 units Traci Burke Carmel Partners Mary Linder Apartment Management Consultants Pam Frankenreiter Legacy Partners Residential Lynn Mccarty Holland Residential Heather Salazar Greystar Real Estate Partners Janelle French Fairfield Residential Taylor Mitchell Greystar Real Estate Partners Rocky Sundling Camden Property Trust Natalie Wilson Riverstone Residential Group 18 | TRENDS • OCTOBER 2011 www.aamdhq.org most outstanding community MANAGER fewer than 225 units Susan Elliott Grand Peaks Property Mgmt. Grand Quincy Commons Shay Kraft Echelon Property Group Florence Square Jennifer Taylor Greystar Real Estate Partners Bellaterra at City Center Ellie Hockstad 225 - 400 units Carly Allen Baron Properties Gallup House/Chateau Shepperd Carmel Partners The Villas At Homestead Shay Ramirez Amber Keaton Legacy Partners Residential Fox Crossing Linda Zacheis Orion Real Estate Services Windsor Court AIMCO Meadow Creek Tiffany Stanley Simpson Property Group Carriage Place Jami Pichot Griffis Group Residential Gateway Park Heidi Teter Camden Property Trust Camden Interlocken Legacy Partners Residential Palomino Park Resort Tara Webber Michelle Zvitt Corum Real Estate Group Premier Lofts www.aamdhq.org Ann Brewer-Kronberg ConAm Colorado Prana Apartment Homes more than 400 units Gabe De Leon Carmel Partners Spyglass Hill Kat Flowers Legacy Partners Residential The Vintage At Hyland Hills Jason McDonald Apartment Mgmt Consultants The Breakers Resort Christie Delaney Greystar Real Estate Partners Crest At Lone Tree Yvonne Green Greystar Real Estate Partners Cherrywood Village / Ranchstone Kim Steahl Carmel Partners Carmel Waterfront Sabrina Taylor RedPeak Properties The Seasons Of Cherry Creek OCTOBER 2011 • TRENDS | 19 most outstanding ASSISTANT MANAGER fewer than 350 units Shirley Arnold Annie Bennett Camden Property Trust Camden Interlocken Kendra Cliggett Legacy Partners Residential Westlake Greens Simpson Property Group Carriage Place Jessica Gonzales Echelon Property Group Casa Dorada Martinez Park Nettie Moore Dee Lopez Simpson Property Group Madison Park Melody Butcher more than 350 units Kiely Barrett Corum Real Estate Group Premier Lofts Legacy Partners Residential Circle At Sunset Michelle Janis Shannon Encelewski Greystar Real Estate Partners Alta Aspen Grove Heather Russell Camden Property Trust Camden Highlands Ridge Griffis Group Residential Terracin Apartments Steven Walz Fairfield Residential Presidio Portia Blake Cherry Dao Legacy Partners Residential Palomino Park Resort Carmel Partners Regatta Emily Glander Kimberly Jackson Riverstone Residential Group Apartment Mgmt Consultants Aspen Park Sommerset Gardens Kristin Watkins Legacy Partners Residential Palomino Park Resort Sarah Weekes RedPeak Properties Quail Ridge Apartments and Hunters Cove Apartments NOT PICTURED: Sue Schwartz, Legacy Partners Residential The Vintage At Hyland Hills 20 | TRENDS • OCTOBER 2011 www.aamdhq.org most outstanding LEASING OR SALES ASSOCIATE fewer than 350 units David Bellamy Greystar Real Estate Partners Reserve At Thornton Jessica Besenhofer Alberta Development Portola At Southglenn Tyler Gatlin Fairfield Residential Talavera Heather Harding Legacy Partners Residential Crestone Apartments Sares-Regis Group City Gate Sydney Strain www.aamdhq.org Amy Gillaspie Legacy Partners Residential Westlake Greens Jaymee Pulley Legacy Partners Residential Osage 100 Treanna Dennis Forum Real Estate Group Two Nine North Marcia Reffel Griffis Group Residential Enclave At Belleview Station Greg Tyndall Carmel Partners Torrey Pines more than 350 units Linda Berry Greystar Real Estate Partners Cherrywood Village / Ranchstone Katie Flood Simpson Property Group The Horizons At Rock Creek Mario Funes Camden Property Trust Camden Lakeway Jeffrey Rowland Apartment Mgmt Consultants The Breakers Resort Kristy Hill Griffis Group Residential Terracina Apartments Sysanga Saignaphone RedPeak Properties The Seasons Of Cherry Creek Robbin Troutman Bridge Property Management Sandpiper Apartments Felicia Ford Apartment Mgmt Consultants Sonoma At Saddle Rock Maria Tripodi RedPeak Properties The Seasons Of Cherry Creek Cindy Wilson Simpson Property Group Coyote Ranch OCTOBER 2011 • TRENDS | 21 most outstanding REGIONAL MAINTENANCE MANAGER Jason Allen Carmel Partners George Bernath Forum Real Estate Group Joe Costa Griffis Group Residential 22 | TRENDS • OCTOBER 2011 Todd Bowen Legacy Partners Residential Jeff Harmon Fairfield Residential Troy Boyd ConAm Colorado Jim Macias AIMCO www.aamdhq.org most outstanding housekeeper Maria Hernandez Legacy Partners Residential The Vintage At Hyland Hills Nancy Holm Simpson Property Group Meadows At Meridian Adriana Quintana ConAm Colorado Prana Apartment Homes Diego Ibanez Fairfield Residential Ballantyne Debbie Salankey Greystar Real Estate Partners Alexan Broadway Station Amber LaForce Greystar Real Estate Partners Red Hawk Ranch Baltazar Solis RedPeak Properties The Seasons Of Cherry Creek NOT PICTURED: Laura Greenlow, Echelon Property Group Casa Dorada / Martinez Park / Nettie Moore most outstanding GROUNDS PERSONNEL Alex Arevalo Carmel Partners Glendale Pod Francisco Mendoza Griffis Group Residential Gateway Park Apartments www.aamdhq.org Robert Haynie Apartment Mgmt Consultants The Breakers Resort Myron Pegues Griffis Group Residential Enclave At Belleview Station Brian Logsdon AMLI Residential AMLI At Westcliff Chris Williams Sares-Regis Group Winridge OCTOBER 2011 • TRENDS | 23 most outstanding maintenance supervisor FEWER THAN 300 UNITS Thomas Brown Jeff Crankshaw Joshua Lacey Echelon Property Group Toscana Camden Property Trust Camden Pinnacle Holland Residential Sienna At Cherry Creek Andrew Nuchraksa David Thomas Ron van Heel Carmel Partners Cypress Point ConAm Colorado Prana Apartment Homes Eli Wolfgram Carmel Partners Landing at Bear Creek 24 | TRENDS • OCTOBER 2011 AIMCO Township At Highlands MORE THAN 300 UNITS C.C. Clemons Legacy Partners Residential Palomino Park Resort Travis Jackson Joe Gonzalez RedPeak Properties The Seasons Of Cherry Creek Randy Lloyd Mark Gutierrez Holland Residential Skyline Lannon Quintana Camden Property Trust Camden Denver West Legacy Partners Residential Circle At Sunset Legacy Partners Residential Palomino Park Resort Jesse Slaven Shaun Vanvelkinburgh John Vukelich Griffis Group Residential Gateway Park Apartments/ Bristol Village Echelon Property Group Parker Hilltop AIMCO Tamarac Village Apartments www.aamdhq.org most outstanding maintenance technician FEWER THAN 350 UNITS Alex Aragonez Griffis Group Residential Gateway Park Apartments Jose Ranger Equity Residential Parkview Daniel Brunson Ron Norris MORE THAN 350 UNITS Levi Abeyta Legacy Partners Residential Crestone Apartments Greystar Real Estate Partners Downtown Belmar Legacy Partners Residential Palomino Park Resort Javier Renteria Christopher Roberts Michael Moore RedPeak Properties The Seasons Of Cherry Creek Sares-Regis Group City Gate Archstone Champions Park Mike Anderson BRE Properties Pinnacle At Mountain Gate Lance Rogers Camden Property Trust Camden Lakeway Jason Fuqua AIMCO Tamarac Village Apartments Shaun Stansall RedPeak Properties The Seasons Of Cherry Creek NOT PICTURED: Eric Mation, Fairfield Residential 6515 Union www.aamdhq.org OCTOBER 2011 • TRENDS | 25 most outstanding marketing collateral, internet presence and theme Alta Aspen Grove Bank And Boston Lofts Greystar Real Estate Partners Copper Flats AIMCO Gateway Park Apartments Carmel Partners Palomino Park Resort Griffis Group Residential Legacy Partners Residential Prana Apartment Homes Terracina Apartments ConAm Colorado Griffis Group Residential most innovative use of technology DenverApartmentRentals.net Legacy Partners Residential 26 | TRENDS • OCTOBER 2011 Solera Apartments Zocalo Development www.aamdhq.org most outstanding AMENITY PACKAGE Broadstone Cornerstar, Alliance Residential City Gate, Sares-Regis Group Miramont At Ridgegate Martin Fein Interests Terracina Apartments, Griffis Group Residential The Breakers Resort, Apartment Management Consultants The Horizons At Rock Creek, Simpson Property Group The Sanctuary At Tallyn’s Reach, Simpson Property Group Vistas At Saddle Rock, Apartment Management Consultants www.aamdhq.org OCTOBER 2011 • TRENDS | 27 most outstanding CURB APPEAL 21 Fitzsimons, The Pauls Corporation Boulder Creek, AIMCO Enclave At Belleview Station, Griffis Group Residential Gateway Park Apartments, Griffis Group Residential Champions Park, Archstone Crestone Apartments, Legacy Partners Residential Palomino Park Resort, Legacy Partners Residential The Vintage At Hyland Hills, Legacy Partners Residential 28 | TRENDS • OCTOBER 2011 www.aamdhq.org most outstanding RENOVATED COMMUNITY Bella Terra, Greystar Real Estate Partners Commons Park West, Alliance Residential Mezzo, Greystar Real Estate Partners Mosaic Apartments, Echelon Property Group Terra Vista At The Park, Holland Residential The Bluffs At Highlands Ranch, BRE Properties The Fairways At Raccoon Creek, BRE Properties www.aamdhq.org OCTOBER 2011 • TRENDS | 29 most outstanding model home (Built in the 1980’s and prior) Carmel Waterfront, Carmel Partners Deerfield, Greystar Real Estate Partners Stratford Station, Greystar Real Estate Partners Tamarac Village, AIMCO The Fairways At Lowry, Apartment Management Consultants Winridge , Sares-Regis Group 30 | TRENDS • OCTOBER 2011 www.aamdhq.org most outstanding model home (Built in the 1990’s) AMLI At Lowry Estates, AMLI Residential The Breakers Resort, Apartment Management Consultants Monte Vista, Greystar Real Estate Partners Parker Hilltop, Echelon Property Group The Vintage At Hyland Hills, Legacy Partners Residential Westlake Greens, Legacy Partners Residential www.aamdhq.org OCTOBER 2011 • TRENDS | 31 most outstanding model home (Built in the 2000’s) 21 Fitzsimons, The Pauls Corporation Bristol Village, Griffis Group Residential Alta Aspen Grove, Greystar Real Estate Partners Broadstone Cornerstar, Alliance Residential Cielo, Fairfield Residential Miramont At Ridgegate, Martin Fein Interests Park Avenue Lofts, Martin Fein Interests Portola At Southglenn, AW Southglenn 32 | TRENDS • OCTOBER 2011 www.aamdhq.org most CAPTIVATING CLUBHOUSE & LEASING CENTER (Built in the 1980’s and prior) Bella Terra, Greystar Real Estate Partners Carmel Waterfront, Carmel Partners Hearthstone, Greystar Real Estate Partners Meadow Creek, AIMCO Parc Belmar, Grand Peaks Property Management The Falls At Lakewood, Apartment Management Consultants www.aamdhq.org OCTOBER 2011 • TRENDS | 33 most CAPTIVATING CLUBHOUSE & LEASING CENTER (Built in the 1990’s) Camden Lakeway, Camden Property Trust Creekside At Highlands Ranch, Greystar Real Estate Partners Palomino Park Resort, Legacy Partners Residential Renaissance, Carmel Partners The Breakers Resort, Apartment Management Consultants The Horizons At Rock Creek, Simpson Property Group 34 | TRENDS • OCTOBER 2011 www.aamdhq.org most CAPTIVATING CLUBHOUSE & LEASING CENTER (Built in the 2000’s) 21 Fitzsimons, The Pauls Corporation Broadstone Cornerstar, Alliance Residential Miramont At Ridgegate, Martin Fein Interests Park Avenue Lofts, Martin Fein Interests Prana Apartment Homes, ConAm Colorado Talavera, Fairfield Residential impact community grand award Aromor Apartments, Mercy Housing Management Group www.aamdhq.org Prana Apartment Homes, ConAm Colorado OCTOBER 2011 • TRENDS | 35 most outstanding COMMUNITY TEAM (fewer than 250 units) Camden Pinnacle City Gate Camden Property Trust Sares-Regis Group Crestone Apartments Enclave At Belleview Station Legacy Partners Residential Grand View @ Flatirons Grand Peaks Property Management 36 | TRENDS • OCTOBER 2011 Griffis Group Residential Pinnacle At The Creek BRE Properties Township At Highlands AIMCO www.aamdhq.org most outstanding COMMUNITY TEAM (more than 250 units) Palomino Park Resort Prana Apartment Homes Legacy Partners Residential ConAm Colorado The Breakers Resort The Fairways At Raccoon Creek Apartment Management Consultants The Seasons Of Cherry Creek RedPeak Properties www.aamdhq.org BRE Properties Toscana Echelon Property Group Vistas At Saddle Rock Apartment Management Consultants OCTOBER 2011 • TRENDS | 37 most outstanding supplier sales professional Jim Didcot Megan Dyk Standard Interiors Arbor Carpet Rick Kanas Redi Carpet LaReina Galvin Standard Interiors Terri Norvell Terri Norvell Company April Gurule Power Apartment Leasing & Marketing Sarah Renz Standard Interiors most outstanding supplier company FLAGS BY SUSAN REDI CARPET 38 | TRENDS • OCTOBER 2011 www.aamdhq.org most outstanding rookie supplier company most outstanding supplier rookie to the industry Keely Cox Schultz Industries Kristina McDonald Blu SKY Restoration Contractors most outstanding use of technology by a supplier company jack shapiro award most outstanding supplier professional Dan Flanagan Blu SKY Restoration Contractors Susan Lind Apartment Flags by Susan most outstanding marketing campaign by a supplier company REDI CARPET www.aamdhq.org OCTOBER 2011 • TRENDS | 39 gold sponsor Victor Sanchez is a Denver-based photographer dedicated to working closely with art directors, marketing directors, architects, and business owners on-site or in the studio to provide personalized service and expressive photos. Victor’s diverse portfolio demonstrates a true passion for photography. Each assignment is a collaborative creative challenge, met with exemplary attention to detail, diligence, and creativity. Combining an artist’s eye with degrees in technical lighting and psychology, Victor leads a team of marketing and advertising professionals in: 40 | TRENDS • OCTOBER 2011 • Pre Production: Concept creation, location scouting and talent coordination, pulling permits, equipment rentals. • Production: Managing crew, technical lighting, staging, working closely with the art director, directing talent, working closely with the stylist, bringing the concept to life • Post production: Color correction, RAW conversions, graphic design, press-ready advertisements and collateral, packaging, websites and much more… Victor holds a Professional Certificate of Photography with an emphasis in Technical Lighting for Advertising from the New England School of Photography in Boston, Massachusetts. www.aamdhq.org celebrating excellence FRIDAY 11.11.11 PRESENTED BY NOVEMBER 11, 2011 Sheraton Downtown Denver beyond the awards Take advantage of the following special offers and discounts to make your Tributes experience better for you and your team! Special Room & Parking Rates Stay the evening at the Sheraton Downtown Denver for just $99. Call 303-893-3333 and reference AAMD Tributes for special rate. In addition, discounted overnight parking rates are available for $5 or $12 valet. Special Tuxedo Rate Men’s Warehouse is offering Tributes attendees discounted tuxedo rentals starting at $59 at all Denver locations. Reference code 3552169 at your fitting. Deadline is October 28 to get this special discount. Special Advertising rate Recognize your Finalists through a special ad in the Event Program starting at $99 for 1/4 page. Call Christopher Dean at 303.329.3300 to sign up. Event Schedule 5:00-6:30 pm Cocktail Reception and Registration 6:30-7:30 pm Dinner 7:30-10:00 pm Program and Awards 10:00-Midnight After Party Schedule is subject to change tables and sponsorships available. call betty at 303.329.3300 to sign up! www.aamdhq.org OCTOBER 2011 • TRENDS | 41 AF_RealConnect_DenverAA_7.5x4.5.qxd:AFF_5.0 (F) 7/15/11 10:26 AM Page 1 We understand today’s apartment shoppers and the tools you need to connect with them. WEB PRINT REAL CONNECTIONS SOCIAL MOBILE REAL. UNIQUE. ENGAGED. TARGETED. Join the conversation at blog.apartmentfinder.com GET CONNECTED TO CONSUMERS WHENEVER & WHEREVER THEY ARE READY For more information, contact Terry Fritz, Senior Publisher - Apartment Book Denver ph: 303.371.8406 or email: [email protected] Great recruiting solutions for both the hiring client & the candidate. It’s going to be a beautiful relationship. Call Today 303.394.0698 [email protected] 42 | TRENDS • OCTOBER 2011 www.aamdhq.org RESIDENT RETENTION Revolving Door Industry How we are screwing up the resident turnover battle by Brent Williams MultifamilyInsiders.com I truly believe the multifamily industry is progressing rapidly, so I’m very optimistic about prospects in multifamily, but we still average around 60% resident turnover every year. I think that this figure is so commonplace that people tend to forget how ridiculous it truly is that 60% of our customers take the time to move their entire life in order to leave our service. I am particularly concerned that with the potential rising rents coming in our industry, we will lose focus on our inherent problems and just relish the changing market conditions. So I’ve started a list of elements that I believe add to the fundamental problems we face with resident retention. Our contracts are designed to end With most other subscription-type services, contracts renew forever automatically or at least last for several years, such as car leases. In a subscription-type revenue model, you hope that the customer does not enter the “buying cycle”, because once that happens, they are actively shopping for alternatives. With many services, an average customer will stick with a service until something forces them into that buying cycle, such as the product doesn’t work, the product is outdated, the price increases significantly, or the customer’s personal budget changes. In most cases, competing marketing will not impact their decision to change, similar to how you don’t even notice car commercials until you are looking to buy one. However, in the multifamily industry, we are so fearful of losing out on potential rent increases that we place time limits on our customers, forcing them to re-examine their purchase every year. Each year, we ask the question, “Do you really want to stay with us another year,” which translates to, “go ahead and take a look at what concessions all our competitors have going on right now.” If our own communities had not put that thought in their ear, they would have never known about the free two months rent down the street. We are doing this to ourselves. Marketing vs Customer Service We spend an inordinate amount of time on marketing versus customer service – Feel free to vote on the poll, but I recently asked how much time per week did apartment marketing take up compared to resident retention. Not surprisingly, 55% of people said marketing takes up more time. But this is really a chicken and the egg situation, isn’t it? Let’s say we had happy and engaged residents who were truly fans of our community – we certainly wouldn’t have 60% resident turnover, which means we wouldn’t need nearly so much time on www.aamdhq.org apartment marketing. But since we are not there yet, we spend more time on marketing, which means less time on resident retention, which leads to high resident turnover. It’s a cycle that apartment communities just can’t seem to get out of. Profitability Fee-managed companies receive a set percentage as compensation – Generally, fee-managed companies, those that manage a property for a separate owner, receive approximately 3%, give or take. Now, there are some absolutely amazing fee-managed companies out there, but any company will operate to the highest potential profit. You’ve heard about the concept of “low hanging fruit”, right? Well, to get a community running on a very basic level would be considered the low hanging fruit. Once that is done, it requires a little more effort to gain that next level of profitability. Every incremental improvement in profit and revenue will become harder to achieve, which is where the problem lies. If a property management company only receives 3% of the benefit, there comes a time where it simply isn’t worth the effort to progress upward to harder-to-obtain profits/ operations. Conversely, if you increase the profit sharing opportunities for the property management company, it creates incentives to cut corners, such as preventive maintenance, that boost short term profits at the expense of long-term viability. But because of this concern about negative incentives, from what I have heard and seen, nobody appears to be trying to solve this issue of lowering compensation relative to increasing difficulty of achieving profits. Our Customers’ American Dream For so long, not only had we given up the fight against homeownership, but we actually congratulated our residents when they left us! Now there are finally some definite shifts in this mindset, but we have to be mindful of one of our customers’ reasons for wanting to own a home - a sense of ownership. What is the difference between these two statements: “This is my home” and “This is where I live”? One implies a sense of emotional ownership, while the other is a transitional place where they happen to store their stuff. Are we encouraging our residents to make their apartment their own? Are we giving them any ability to add their own touches to it besides an accent wall (which I do believe is a step in the right direction)? We need to figure out how to make people take ownership of their home, even though they don’t own it in the financial sense. Brent Williams is Chief Insider at Multifamily Insiders (http://www. multifamilyinsiders.com), the largest online professional network for multifamily. OCTOBER 2011 • TRENDS | 43 Be Seen by over 920,000 prospects on √ √ √ √ Save time and money by outsourcing your Preferred Employer Marketing to ABC. Compliment your existing outreach marketing program or let us do it all for you. Keep your staff where they need to be, on-site taking care of your residents. Reach prospects when they are looking - during business hours. Be Seen through an employer endorsed discount program before they start looking elsewhere. Contact us today to get started or for a complete list of Employer Partners www.abcapartmentsolutions.com 1-800-944-2222 [email protected] LET US HANDLE THE PLUMBING SO YOU CAN MOVE ON TO OTHER THINGS... Plumbing help today is just a call away 303-916-6226 www.PlumbingHelpToday.com COLORADO’S FIRST LICENSED GREEN PLUMBER 44 | TRENDS • OCTOBER 2011 www.aamdhq.org LEGISLATIVE The New American Dream As a Result from Numerous Market Conditions, the New Renter Nation is Has Emerged by Nancy Burke Colorado Apartment Association T wo years ago we witnessed the highest vacancy rates nationally in over thirty years. Just a mere 24 months later, we are seeing extremely low vacancy rates as the new “Renter Nation” takes the stage in the housing marketplace. By 2015, we expect seven million new renter households to form across America. In Colorado alone, according to the 2009-10 Census we have seen an increase of 200,000 new Colorado residents. This points to probable higher rents in Colorado, albeit will be cautiously rising as we are still contending with a slow increase of job growth in our state. Why are the renters coming in droves? The multi-faceted answer lies in many areas including the high rates of unemployment, the possibility of increased corporate layoffs that can affect job security; additional mandates on local businesses have created a cautious environment among business owners; the need for flexibility in the case of layoffs (renting offers flexibility and the increased ability to move to a different market in the case of a job offer); increased regulations within the mortgage industry have tightened the ease of obtaining a mortgage, which has contributed to the slowing of housing sales. With the instability in the market, many people do not wish to burden themselves with the 30 year mortgage. Each of these components have led the consumer to look to other alternatives which include renting. Through the increase of foreclosed upon single family residential homes, we are now seeing the rise of the investor that has purchased foreclosed upon properties and has now become the “accidental landlord.” Quite often the investor of these homes leases the property without the understanding of housing provider issues or compliance. Little, if any attention may be given to the Federal Fair Housing laws, or running credit checks. It is not uncommon to have three, four or more applications to rent a single family residential home. For this reason, the Apartment Association of Metro Denver is taking additional steps to assist the new landlord. The Apartment Association is currently aligning with area city councils to offer support to address the needs of the new landlord. The Apartment Association hosts numerous housing provider classes from understanding the Federal Fair Housing Law, credit checks, EPA requirements and more. The Association also provides access to credit checks via a link on the AAMD website available to anyone who wishes to use it. You do not need to be a member to access this tool. The Association offers top quality resources including handymen, carpet layers, painters, roofers and nearly every need to keep your rental property up to standard. As an additional protection for property www.aamdhq.org owners, a quality lease is available to all association members. Visit www.aamdhq.org for more information. Due to the recent changes in the marketplace, the Apartment Association, within the next few months, plans to reach out to the nonmember housing providers that may need guidance in these areas by offering seminars specifically created to address compliance for new landlords. As local governments and municipalities look to increase renter protections, many are hopeful that through this outreach to new housing providers, we can maintain ideal relationships between landlords and tenants and not add to the regulatory burden that already exists. From a statewide perspective, additional local regulations are often unnecessary as the industry complies with ample regulations and statutes that orchestrate the landlord-tenant arena. The Warranty of Habitability was enacted at the state level to illustrate the rights of a tenant. All parties involved in the creation of this statute have stated it is well balanced policy. The Apartment Association of Metro Denver has taken steps to educate the tenant as to their rights. A copy of the Tenant Rights brochure can be found on the Colorado Division of Housing’s website and the Colorado Apartment Association’s website. For more information on the new Renter Nation, please contact the Apartment Association of Metro Denver at 303-329-3300. OCTOBER 2011 • TRENDS | 45 2011 Board Planning Retreat A Rocky Mountain Experience Thank You to Our Sponsors: Presenting Sponsor Gold Sponsors Silver Sponsors REDI CARPET ALPINE AUTO RECOVERY Bronze Sponsors: Carmel Partners, Career Strategies, Fastsigns, HD Supply Goodie Bag Sponsors: Apartment Book, Apartment Guide, ConAm, For Rent, Roof & Gutter Guys, Shaker Painting 46 | TRENDS • OCTOBER 2011 www.aamdhq.org www.aamdhq.org OCTOBER 2011 • TRENDS | 47 Parking & Towing Services Apartment Towing/Parking Monitoring Private Parking Services “The most professional, consistent, and reliable towing partner I’ve ever worked with.” --Rose Hauet, Community Manager Carmel Partners MENTIONTHISADANDRECEIVE10%OFFYOURFIRSTORDER FLAGS BY SUSAN Private Parking Enforcement / Apartment Towing • Fully Insured • Compliance Depot Provider • State Certified • Creative&CustomFlagStyles • Yourcompany/propertylogo customprintedflags&banners • Quality,long-lastingUnitedStates flags,oryourstate/countryflag • AffordableApartmentFlagpoles (303)317-3612 WWW.FLAGSBYSUSAN.COM APARTMENTFLAGSBYSUSAN HASGONENATIONAL! REFERUSTOYOURSISTER COMMUNITIESINOTHERSTATES Call Scott Today! 303-520-2828 48 | TRENDS • OCTOBER 2011 www.aamdhq.org ASK THE LAWYER Take the financial bite out of vicious dog cases by Deborah Wilson Springman, Braden, Wilson & Pontius, P.C. M ore and more, we hear about landlords getting sued when their Resident’s dog becomes aggressive, bites or even kills someone. In California, a tenant’s German shepherd attacked and seriously injured a deliveryman. The victim sued both the tenant and the tenant’s landlord. The court ruled that the landlord was liable because the landlord was aware of the presence of the dog and failed to use reasonable care in renewing the lease. The court believed that if the landlord had used reasonable care and inspected the rental premises at renewal time, the landlord would have seen the tenant’s posted sign, warning people about his “guard dog” and would have made inquiries and discovered the dangerous propensities of the dog. The landlord’s failure to inspect or use reasonable care made the landlord liable for the victim’s injuries. Portillo v Aiassa, 27 Cal.App.4th 1128 (1994). In Florida, a tenant’s two pit bulls attacked a young girl on her rollerblades, resulting in serious injuries. The landlord and the tenant/dog owner were sued. The community allowed pets, but prohibited certain breeds, including pit bulls. However, the tenant had occasionally allowed his pit bulls to run loose in the community. The court noted that, although the landlord was aware of this, the landlord had failed to ask the tenant to remove the animals or leave the community for violation of the community rules. Therefore, the landlord could be held liable for the injuries to the victim. Ramirez v M.L. Management Co., Inc., 920 So2d 36 (Dt. Ct.App.FL 2005) In South Carolina, a tenant’s two Rottweilers tried to attack a neighbor and later did attack the neighbor’s coworker. The lease allowed only one dog, but management had permitted the tenant to keep both dogs. The landlord also was aware of these incidents of aggression and violence, but failed to take any action. The dogs later attacked a visitor, who in turn sued the landlord for his injuries. The court noted that the lease allowed the Landlord to remove any pet within 48 hours of written notification of pet disturbance or undesirable conduct. The landlord’s failure to take appropriate action that was within their control made them liable for the victim’s injuries. Holcomb v Colonial Assoc., LLC, 597 S.E.2d 710 (Sup.Ct NC 2004) In Colorado, a social guest of a tenant was bitten by the tenant’s Rottweiler dog while playing in tenant’s backyard. The victim sued the tenant/dog owner as well as the Landlord. Importantly, in this case, the Landlord was absolved of liability. Why? Because in this case, the court found that the Tenant was the “person in possession” of the premises where the injury occurred to a licensee (social guest) of their tenant. The landlord had transferred control to the tenant, and even the landlord’s reservation of the right in the Lease to inspect and the right of maintenance and repairs did not create liability for the landlord under Colorado’s premises liability statute CRS 13-21-115. Furthermore, the victim failed to demonstrate that the landlord knew about the dog’s allegedly vicious nature before the lease was signed. Wilson v Marchiondo, 124 P.3d 837 (Colo.App. 2005) The lesson to be learned from these lawsuits is that a landlord cannot simply ignore complaints of aggressive or dangerous dogs. Many of us in Colorado love dogs and are loath to require Residents to get rid of their dogs or commence eviction, even when a Resident’s dog repeatedly barks, growls or snaps at other residents or other www.aamdhq.org dogs. However, when a landlord receives complaints, it is important to take appropriate action to protect the safety and well being of other residents/visitors, as well as to protect yourself as a Landlord from substantial financial or even criminal liability for injury or death of a victim of an attack. If a dog barks excessively, a Demand for Compliance, requiring the tenant to take appropriate action to stop the barking, should be served. If the dog attacks or bites someone, a Landlord should take more drastic action and demand removal of the dog permanently, or in some cases, ask the Resident to vacate. Once you as a Landlord become aware of the aggressive or vicious nature of your Resident’s dog, you should review your pet addendum or applicable Lease provision. Does it permit you as the Landlord to require permanent removal of an aggressive dog? If so, prepare and serve a “Demand for Compliance or Possession” giving the Resident 3 days to remove the dog from the rental premises. Inspect the premises after day 3 to insure compliance. If the dog is still there, you should proceed with eviction action. If the dog is gone, the problem is solved (for now). If the Resident brings the dog back to the premises at a later date, there is no second opportunity to cure the breach of lease. You should serve a “Notice to Quit for Repeated Violation” on the Resident, giving the Resident 3 days to vacate the premises completely. The Resident loses his/her right to possession, yet still remains liable for lease break charges, future rent, etc. Avoid the financial bite that can result from allowing dangerous or vicious dogs on your rental property. If your community policies (or insurance carrier) prohibit certain breeds, enforce these policies. Although insurance carriers often will defend a landlord in cases such as these, there may be a substantial deductible to be paid. If management allows prohibited breeds, your carrier may deny coverage altogether. If you receive a complaint of a dangerous dog, and you are not sure of the proper steps to take, contact your attorney for guidance. OCTOBER 2011 • TRENDS | 49 AIMS UPDATE CPSC Pool Drain Update: Commissioners Revoke Definition of “Unblockable Drain” T focused on reducing taxes. NAA/NMHC will continue to make the case to lawmakers—including the 12-member “Super Committee” on deficit reduction—that using carried interest as a pay-for would be counterproductive in the context of a 9.1% unemployment rate. The VGBA requires pool operators to install new anti-entrapment drain covers on all public pools. When a pool has a single main drain, other than an “unblockable drain,” the law requires additional layers of protection such as an automatic pump shut-off or a gravity drainage system. Prior to this change, the CPSC in some cases permitted the use of large drain covers installed on small single main drains to satisfy the requirements, which eliminated the need for secondary anti-entrapment devices. This vote reverses this position; Staff Technical Guidance will be amended to state, “placing a removable unblockable drain cover over a blockable drain shall not constitute an unblockable drain.” The Obama job-creation package includes items of interest to multifamily firms. For individuals, it would extend through 2012 and increase to 3.1 percentage points the cut in the 6.2% employee-paid payroll tax. For employers, the President’s proposal would cut in half the 6.2% payroll tax for the first $5 million any firm paid in wages. It would also completely eliminate employer-paid payroll taxes for up to $50 million in increased wages or total payroll. Finally, the White House package would extend through 2012 “bonus depreciation,” which allows businesses to write off the cost of new capital equipment in the year purchased instead of depreciating it over years. Without an extension, just 50% of the cost could be immediately deducted in 2012. he Consumer Product Safety Commission (CPSC) on September 28 revoked its interpretation of an “unblockable drain” for purposes of complying with the requirements of the Virginia Graeme Baker Pool and Spa Safety Act (VGBA). Some apartment pool operators may be impacted by this new interpretation. The revised CPSC guidance will define unblockable to mean a “suction outlet, including the sump, that has a perforated (open) area that cannot be shadowed by the area of the 18” X 23” Body Blocking Element of ASME/ANSI A112.19.8-2007, and that the rated flow through any portion of the remaining open area cannot create a suction force in excess of the removal force values in table 1 of that Standard.” The Commission does not anticipate enforcing this change before May 28, 2012 and will seek comments from pool operators regarding their ability to come into compliance by this date. For more information visit here. Potential Carried Interest Tax Increase The White House is seeking to offset its $447 billion job-creation proposal in part with a tax hike on carried interest. At this point, the prospects for a job-creation package remain uncertain; House Republican leaders are signaling they may be open to proposals POO Crew POO Bags! These high Quality, Biodegradable & Non-Toxic bags fit all Waste Stations at your community. LOCAL COMPANY! LOWEST PRICE GUARANTEED! FREE DELIVERY! 303.653.5355 [email protected] 50 | TRENDS • OCTOBER 2011 Block on Illegal Immigrant Harboring Law Renewed in Alabama A federal judge has granted a preliminary injunction that blocks enforcement of parts of an Alabama immigration law (Ala. Laws Act 2011-535) already on hold, including the law’s provisions that punish rental property owners for “harboring” illegal immigrants. On September 28, U.S. District Judge Sharon Lovelace Blackburn ruled that neither Congress nor the U.S. Supreme Court has defined “harboring”, but federal law nonetheless preempts Section 13 of Alabama’s statute, making it unenforceable (U.S. v. Bentley, 5:11-cv2746, U.S. District Court, Northern District of Alabama (Birmingham). Importantly, the judge noted that federal law explicitly and implicitly permits apartment owners to provide rental housing to individuals without legal documentation. That rejected Alabama’s argument that only providing rental housing without a further proactive act to someone known or reasonably believed to be an Let us help your company, group or club Get Noticed! Call today for Custom Embroidered Apparel, Uniforms, Workwear, Screen Printing, & Advertising Promotional Products GET NOTICED! Phone 303-410-0005 • Fax 303-410-9420 [email protected] www.embroidme-westminsterco.com 11187 Sheridan Blvd., Unit 9 • Westminster, CO 80020 www.aamdhq.org illegal alien constitutes “harboring.” The U.S. Department of Justice and a coalition of civil rights groups opposed to the Alabama law have already filed motions to stay the judge’s ruling that allows some provisions of the law to go forward pending consideration of the statute by the 11th Circuit Court of Appeals. Judge Blackburn’s decision could spur further legal review of other recently enacted state and local immigration laws across the United States. You’ll be floored! See the new CIA at CommunityInteriors.com E-Verify Bill Advances in U.S. House of Representatives On September 21, the House Judiciary Committee approved the “Legal Workforce Act of 2011” (H.R. 2885), which would require all employers to use the federal government’s E-Verify program to confirm the employment eligibility of new hires. Under current law, federal contractors must use E-Verify, and some states require most other employers to use the system. The bill also reduces the number of identification documents that an employer can accept when using E-Verify and increases employer penalties. Final passage of the bill is uncertain even if it is approved by the full House because it is opposed by Senate Democrats. Lawmakers Seek Foreign Capital into U.S. Commercial Real Estate Prior to adjourning for a late-September recess, lawmakers introduced NAA/NMHC-supported legislation (H.R. 2989 and S. 1616) to spur foreign capital into commercial real estate markets, including multifamily housing, by loosening the Foreign Investment in Real Property Tax Act (FIRPTA). The bills would: • Reverse IRS Notice 2007-55, which has disrupted foreign investment in U.S. real estate markets. Rules in effect prior to 2007 would be reinstated to allow REIT redemptions and liquidating distributions to be treated as stock sales, exempt from FIRPTA. • Double—to 10%—the amount of stock a foreign entity could control in a publicly traded REIT without triggering FIRPTA. Notably, during the 111th Congress in 2010, the House overwhelmingly (402-11) passed legislation similar to the bills, but the full Senate did not take action. The legislation was introduced in the Senate by Senators Robert Menendez (D-NJ), Mike Enzi (R-WY) and Chuck Schumer (D-NY) and in the House by Representatives Kevin Brady (R-TX), Joe Crowley (D-NY), Shelley Berkley (D-NV), and Patrick Tiberi (R-OH). IRS Provides LIHTC Relief to Vermont Storm Victims The Internal Revenue Service (IRS) has issued Notice 2011-74 to suspend certain Low-Income Housing Tax Credit (LIHTC) requirements in areas of Vermont impacted by Tropical Storm Irene beginning on August 27, 2011. The IRS will allow the Vermont Housing Finance Agency to suspend otherwise-applicable income limitations and non-transient requirements to allow owners of low-income housing to temporarily provide vacant units to displaced storm victims. Rent restrictions will continue to apply to such units. Although the Vermont Housing Finance Agency will determine how long requirements are suspended, relief may not extend beyond September 30, 2012. AIMS is the apartment industry’s grassroots network operating under NAA and NMHC’s Joint Legislative Program. AIMS represents more than 54,000 multifamily housing advocates. Additional AIMS Updates available at www.naahq.org. www.aamdhq.org OCTOBER 2011 • TRENDS | 51 ADVERTISING DIRECTORY Thank you to the following companies for their continued support of Apartment Trends. ADVERTISER PAGE ABC Apartment Solutions 44 Apartment Book 42 Apartment Flags by Susan 48 Apartment Guide 14 Apartments Etc. Back Arbor Carpet 47, 48 Community Interiors 7, 51 Cort Furniture Rental Inside Back Drain-O-Rooter 48 EmbroidMe 50 Executive Coatings 8 FastSigns 3 For Rent Media Solutions 2 Invisible Waste 6 Lone Star Towing 48 WELCOME NEW MEMBERS New Owner Members Concierge Management Sevices Barbara Moffitt, CAM 8330 E. 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