SuPPLieR cOMPANY - Apartment Association of Metro Denver

Transcription

Trends
A PA R T M E N T
OCTOBER 2011
tributes 2011
sponsors
FRIDAY
11.11.11
NOVEMBER 11, 2011
Sheraton Downtown Denver
PRESENTED BY
push pedal pull has over 25 years experience providing
fItnEss EoUIpMEnt soLUtIons
thAt AttrAct & rEtAIn rEsIdEnts!
the P3 diFFerenCe
• Low Maintenance
• High Durability & Reliability
• Aesthetically Pleasing
• Reduced Liability
• Easy Day-to-Day Operation
• Dedicated, Fast Response
Service Team to Minimize
Downtime
ContaCt Us today For a
Free on-site assessMent!
Paul Frassanito: 720-347-7253
[email protected]
Melissa Ward: 303-241-9004
[email protected]
pppcommercial.com
Colorado's Exclusive
ExpErt tIp:
Extend Your Equipment Life
Up to 60% Longer With A
preventative Maintenance
Agreement.
Dealer
Nebraska • North Dakota • south Dakota • MiNNesota • iowa • oklahoMa • wiscoNsiN • coloraDo • wyoMiNg • teNNessee
A PA R T M E N T
CONTENTS
5
11
12
15
43
45
46
49
THE OFFICIAL PUBLICATION OF THE
APARTMENT ASSOCIATION OF
METRO DENVER
October 2011 • Volume 24 Number 10
PUBLISHER
Mark Williams
[email protected]
DESIGN, PRODUCTION, SALES & ADVERTISING
Christopher Dean
[email protected]
CONTRIBUTING EDITOR
Julie Evans-Schmitt
[email protected]
COMMUNICATIONS COMMITTEE CHAIRS
Lorinda Bodman & Brandon Hegland
CONTRIBUTORS
Lynett Brockman, Nancy Burke, Tatianna Gruen,
Wendy Jenkins, Betty Knecht, Victor Sanchez, Brent Williams,
Mindy Williams, Deborah Wilson, Meredith Wright
ADVERTISING
Please contact Christopher Dean or Julie Evans-Schmitt
at 303.329.3300 for more information about advertising
in Trends. Deadline for contracts and artwork are the first
Monday of the month prior to publication.
Article Submission
Trends will consider printing any article written by an
AAMD member that applies to the Denver multi-family
industry, is 500-1200 words, does not promote any single
company or product. AAMD reserves the right to edit any
article without notification. Due to space, not all articles
submitted will be printed.
Printing: Siler Printing, Denver, CO
Apartment Trends (USPS 018-233) is published 11 times a year (monthly except for the
combined November/December issue) by The Apartment Association of Metro Denver,
3773 Cherry Creek North Drive, Suite 1001, Denver, CO 80209. Periodicals Postage
Paid at Denver, CO. POSTMASTER: Send address changes to Apartment Trends c/o The
Apartment Association of Metro Denver, 3773 Cherry Creek North Drive, Suite 1001,
Denver, CO 80209. Subscription included in membership dues. Apartment Trends is
published as a service to its members and all segments of the apartment industry by
The Apartment Association of Metro Denver. Any reproduction or copying in whole or
in part, without permission, is prohibited. Articles and events herein do not necessarily
have the endorsement of AAMD but may be presented to give readers a diversity of
views and activity updates. 3773 Cherry Creek North Drive, Suite 1001, Denver, CO
80209, Phone (303) 329-3300, Fax (303) 329-0403, E-mail: [email protected], Web:
www.aamdhq.org. AAMD is a tax-exempt professional trade association representing
the multifamily housing industry in the metropolitan Denver area. AAMD is affiliated
with The Colorado Apartment Association (www.caahq.org) and The National Apartment
Association (www.naahq.org).
www.aamdhq.org
From the President
Tributes Sponsors Light up the Cover
Photo Album
AAMD Alliance Business to Business
Spotlight
Community Interiors: Tributes Presenting Sponsor
Tributes 2011
Tributes 2011 Finalists by Category
Resident Retention
Revolving Door Industry
Legislative
The New “American Dream”
Photo Album
2011 Board Planning retreat
Ask the Lawyer
Take the Financial Bite out of Vicious Dog Cases
Upcoming
Departments
4
7
8
9
10
41
3
7
8
50
52 52 Tributes
Calendar
Apartment All Stars
Education
PowerLunch
Tributes
Contact
Mailing Address:
3773 Cherry Creek North Drive
Suite 1001
Denver, CO 80209
Phone: 303.329.3300
Fax: 303.329.0403
Member Website:
www.aamdhq.org
Facebook
www.facebook.com/aamdhq
248 Fans
Executive Vice President: Vice Pres. of Government Affairs:
Vice Pres. of Member Services: Vice Pres. of Events & Education:
Accounting Manager: Communication & Marketing Mgr: Government Affairs Coordinator
Office Manager
Manager of Education Services:
Local Government Affairs Manager:
Special Events Coordinator:
Events & Program Coordinator
TWITTER
www.twitter.com/aamdhq
91 Followers
Leadership
Eye on the Industry
All Stars Tip of the Month
AIMS Update
Advertising Directory
New Members
Mark Williams, [email protected]
Nancy Burke, [email protected]
Julie Evans Schmitt, [email protected]
Betty Knecht, [email protected]
Earlease Alexander, [email protected]
Christopher Dean, [email protected]
Tatianna Gruen, [email protected]
Whitney Hopp, [email protected]
Wendy Jenkins, [email protected]
Adam Johnson, [email protected]
Hannah Miller, [email protected]
Tim Pepe, [email protected]
LINKEDIN
www.linkedin.com/groups?gid=875627
223 Members
OCTOBER 2011 • TRENDS | 1
Marketplace
Network
Where social media meets lead generation.
to ForRent.com
Connect.
to the over 500 million users
on Facebook
Converse.
with nearly 1 million apartment
seekers on Oodle’s Network
Convert.
their online interest to qualified
LEADS™
FOR MORE INFORMATION, PLEASE CONTACT YOUR LOCAL
ACCOUNT EXECUTIVE AT 1.888.228.2334 TODAY!
®
LEADERSHIP
Meredith Wright
Echelon Property Group
President
Parke Pettegrew
Carmel Partners
Secretary
Rocky Sundling
Camden Property Trust
President - Elect
Mark Tschetter
Tschetter Hamrick Sulzer
Supplier At Large
Deanie Kennedy
Don Werner
IPM Colorado
Vice President
Cherie Shaw
Greystar Real Estate Partners
Past President
Metrex Property Group
Treasurer
Mark Williams
Apartment Association Metro Denver
Executive Vice President
2011-2012 board of directors
President: President - Elect: Vice President: Treasurer: Secretary: Supplier At Large: Past President: Executive Vice President: Owner Director:
Owner Director:
Owner Director:
Supplier Director:
Supplier Director:
JLAC President: JLAC Pres. Elect: Education President: Education Pres. Elect: Networking President: Networking Pres.-Elect: Suppliers Council President: Suppliers Council Pres-Elect: IROC President: IROC Pres-Elect: NAA Region VIII VP:
CAA President:
Meredith Wright, Echelon Property Group
Rocky Sundling, Camden Property Trust
Deanie Kennedy, IPM Colorado
Don Werner, Metrex Property Group
Parke Pettegrew, Carmel Partners
Mark Tschetter, Tschetter Hamrick Sulzer
Cherie Shaw, Greystar Real Estate Partners
Mark Williams, AAMD
Heather Campbell, Riverstone Residential
Gayle Gahagan, Griffis Group Residential
Peggy Panzer, Orion Real Estate
Megan Dyk, Arbor Carpet
Lyn Jacobs, Arbor Carpet
Brandon Rich, Greystar Real Estate Partners
Mike Papantonakis, Nina Investments
Garrett Faillaci
Lillian Mumford, ConAm Colorado
Joel Sandoval, Valet Waste
Joni Gambrell, Corum Real Estate
Jon Butters, Arbor Carpet
Jessica Jacobsen, Redi Carpet
DJ Longo, Terra Firma Investment Group
Jason Busboom, Busboom Group
Rex Gambrell, Griffis Group Residential
Jennifer Nessett, Sares-Regis Group
2011-2012 committee chairs
Alliance Chair: Alliance Vice:
Ambassadors Chair:
Ambassadors Vice: Chili Cookoff Chair: Chili Cookoff Vice: Chili Cookoff Host: Communications Chair: Communications Vice: Charity Auction Chair: Economic Conference Chair: Economic Conference Vice: Economic Conference Vice: Finance Committee Chair: Finance Committee Vice: Golf Tournament Chair: Golf Tournament Vice: June Awards Chair: June Awards Vice:
Maintenance Olympics Chair: Maintenance Olympics Vice: Maintenance Olympics Vice: Membership Chair: Membership Vice:
Membership Vice: Public Relations Chair: Public Relations Vice: Spring Clean Chair: Spring Clean Vice: Trade Show Chair: Trade Show Vice: Trade Show Vice: Tributes Chair:
Tributes Vice Chair:
Tributes Honorary Chair:
www.aamdhq.org
Mike Zoellner, RedPeak Properties
Terry Simone, Unique Properties
Vickie Breaux-Michaud, Career Strategies
Todd Bowen, Legacy Partners
Chip Kabrud, Mac-Gray
Sharon Kraft, Baron Properties
Amie Harmon, RediCarpet
Lorinda Bodman, For Rent Media Solutions
Brandon Hegland, RenterReviewed.com
Mary Wessler, ConAm Colorado
Mark Tschetter, Tschetter Hamrick Sulzer
Janelle French, Fairfield Residential
Don Werner, Metrex Property Group
Lyn Jacobs, Arbor Carpet
Marcia Armstrong, RedPeak Properties
Cherie Shaw, Greystar Real Estate Partners
Summer Signer, Interstate Restoration
Ed Schell, HD Supply
Jason Allen, Carmel Partners
Mike Colton, Brown Brothers
Megan Dyk, Arbor Carpet
Andrew Gibbs, Peliton Insurance
Jessica Anderson, BRE Properties
Mike Gosline, Metrex Property Group
Karen Gladney, POWER Leasing
Wayne Baker, Shaker Painting
Stacy Valentine, Equity Residential
Christina Steeg, Simpson Property Group
Tina Christensen, Apartment Book
Kristina McDonald, BluSky Restoration
Gayle Gahagan, Griffis Group Residential
Karen Gladney, POWER Leasing & Consulting
Foy Bailey, Community Interiors
CELEBRATING excellence
PRESENTED BY
FRIDAY
11.11.11
NOVEMBER 11, 2011
PLATINUM SPONSORS
silver SPONSORS
GOLD SPONSORS
BRONZE SPONSORS
Apartment Flags by Susan
BluSky Restoration
Busboom Group
Career Strategies
Executive Coatings
Fairfield Properties
For Rent Media Solutions
Interstate Restoration
National Credit Systems
Pinnacle Real Estate Advisors
RealPage
RediCarpet
Sares Regis Group
Spire Design Studio
Valet Waste
Valley Crest Landscape
Wilmar Industries
cocktail SPONSORS
The Bascom Group
Shaw Industries
FROM THE
PRESIDENT
Tributes Sponsors Light up the Stage
by Meredith Wright
I
t is hard to believe that Tributes 2011 is just days away! Over the
course of the last several months, nomination statements underwent
evaluation, finalists were selected and interviews by independent
judges occurred. I witnessed one afternoon of the finalist interview
waiting room and experienced the gamut of emotions. To a person,
everyone I talked with expressed sincere appreciation and humility
about their nomination. The excitement and nerves were palpable and
clearly reflected the impact and importance of this recognition.
Although as an industry, we spend a fair amount of time together,
and many of us have worked for multiple companies within the field,
we rarely have an opportunity to celebrate success as a complete group.
Tributes 2011 provides the opportunity for both Owner Members and
Supplier Members to honor their team members and competitors.
The representatives from the major sponsor companies (Presenting,
Platinum and Gold) gathered last month to snap the shot seen on the
cover (and to the right). These are the companies who make Tributes
possible, along with our Silver and Bronze sponsors, and you’ll see
them light up the stage as they present the awards to each of the
Tributes winners.
As an Owner Member, I am nervous and hopeful for our nominees
and am looking very forward to witnessing my other Owner and
Supplier friends accept their awards. I am also honored by the
opportunity to present an award which provides me the chance to
recognize our company and our finalists in a very public forum.
I encourage everyone to take advantage of the award presentation
sponsorships so you may admire your finalists and/or promote your
organization to nearly 1,100 industry professionals in the room.
There are rare opportunities to reach such a large and concentrated
audience, all of whom are feeling celebratory and open minded!!
Please contact Betty Knecht at the AAMD to secure your sponsorship
today – time is running out!
We at the AAMD wish everyone a successful and painless budget
season and look forward to celebrating with you all on 11-11-11 at
the Tributes!
www.aamdhq.org
Thank You to Our Tributes 2011 Sponsors:
(from left) Sue Bell, Cort Furniture; Foy Bailey,
Community Interiors; Terry Fritz, Apartment
Book; Lynett Brockman, Lynett Brockman and
Associates; Will Bailey, Community Interiors;
Victor Sanchez, Studio Victor Sanchez; and
Chad Craven, Apartment Guide
(Not pictured: FASTSigns)
EYE ON THE
INDUSTRY
by Lynett Brockman
Lynett Brockman & Associates
Movers & Shakers
Apartment Book is proud to announce Patrick Weir as an Account Executive
for the Metro Denver area. Patrick brings a diverse background in sales,
marketing, and account management. Patrick is excited to be back in the multi
family industry after taking a short sabbatical spending introspective time and
long walks on a beach far, far away: He can be reached at [email protected].
Megan Dyk has joined the team at Arbor Carpet as Account Executive.
VP of Sales, Lyn Jacobs said that Arbor feels that they not only gained a great
team member in bringing Megan on board, but will be working with Kris
Farnsworth, who departed last month to work for one of Arbor’s suppliers.
Jon Troshinski of Karndean International has been named
Karndean’s “Dual Channel” Rookie of the Year! (Dual
Channel means that Jon works with both Commercial and Residential floor
covering suppliers in his 3 state territory of Colorado, Utah and Wyoming)
Todd Gates of Karndean International shared that Jon has not only grown his
territory and achieved top line sales, he has brought a very positive attitude
to the team as well as an innovative and creative approach to both business
development and problem solving! Jon was the recipient of the “Most Outstanding Newcomer
to the Industry” Tribute award in 2008.
Rapid Restoration welcomes Jeremy Bennett to their team as Sr. Project Estimator. Jeremy
brings an extensive background in property management, ground up construction and reimaging construction projects. Jeremy’s focus will be to provide services including large capital
improvements, renovations and tenant finishes. On a personal note – Jeremy and his wife have
a two year old son and are patiently awaiting the birth of twins in October.
New Development
Grand Openings are back! Forum Real Estate Group and Echelon Property Group have
recently hosted grand openings. Forum has opened new construction and Echelon was hosting
an extensive and beautiful repositioned community. Photos and more in our next issue.
Have you recently broken ground or presented a new or repositioned community to the
market? Please let us know ([email protected]). We’re all enjoying the return of these
celebrations! Property sales also bring exciting news to our industry.
Mark your
Calendars
Mobile Devices
Wednesday, October 19
Wednesday, January 18, 2012
PowerLunch
PowerLunch
Friday, November 11
Thursday, February 16, 2012
Tributes 2011
www.aamdhq.org
Apartment All-Stars
Community Interiors, Inc
4545 E 60TH AVE #200
COMMERCE CITY, CO 80022
TEL 303-722-2543 FAX 303-722-3192
TEXT 303-578-2261
www.CommunityInteriors.com
ALL STARS
TIP OF THE MONTH
Better Listening Leads to
More Sales and Happier
Customers
By Mindy Williams, Rent & Retain
T
here are many studies on listening and “retention” and all have
dismal findings. Commonly people only hear about 25% of
what you have to say. That means they may be listening – but
that they only “get” or “retain” about 2.5 minutes of a 10-minute
conversation. Wow!
Becoming a better listener helps on so many levels – you’ll be a
better sales person since you’ll have a better understanding of your
client’s needs. You’ll be more productive, since you’ll get projects
done correctly the first time since you “heard” proper directions.
You’ll be a better manager, and residents will be able to converse
with you more effectively – and this will save you time! In addition,
everyone loves an employee who pays attention and doesn’t need a
huge amount of direction.
For some people, listening is really hard. It is certainly a skill that
needs practice, and is hard to do in this multi-tasking world of ours.
Practice your listening skills -- start right now! - and you’ll close more
sales, have better relationships, and be more valuable to your boss
since you’ll be the one finishing requested tasks while the others are
scratching their heads trying to remember what the boss wanted...
A PA R T M E N T
ALL STARS
FEBRUARY 16, 2012 • 9AM-NOON
8 | TRENDS • OCTOBER 2011
Save the Date
www.aamdhq.org
October 27 • 8:30-11:30am
Instructor: Mark Tschetter, Tschetter Hamrick Sulzer, P.C.
Cost: $55.00 (see Web for available discounts)
When your service staff interacts with residents, do they know
how to deal with Fair Housing issues? Help them understand
what’s legal and what’s not. This class was developed specifically with Maintenance, Housekeeping and Groundskeepers
in mind introducing on-site service staff to Fair Housing regulations and preparing them for interacting with residents.
Topics include:
• Defining Fair Housing
• Interacting with Residents
• What’s Legal and What’s Not
• General Do’s and Don’ts
Who Should Attend: Maintenance, Housekeeping and
Groundskeeping Personnel
Certified Apartment Portfolio
Supervisor
Make your spaces
Fair Housing for Maintenance,
Housekeeping and Grounds
MEMORABLE...
EDUCATION
Take the next step in your professional development and
become a certified success by earning your Certified Apartment Portfolio Supervisor (CAPS) designation. NAAEI’s CAPS
program is an in-depth review of property management principles and techniques as used by the professional supervisor.
Cost: $1195.00 (See Web for Early Registration Discounts)
Who Should Attend: Multi-site Managers, Supervisors &
Owners.
BEGINS november 18
3rd Friday of Each Month• 8:30am - 5:00pm
CAPS training covers (module order subject to change):
• Legal Responsibilities and Risk Management
• Financial Management
• Property Performance Management
• Property Evaluation and Due Diligence
• Effective Leadership Analysis
EDUCATION REGISTRATION:
Register online at www.aamdhq.org or call Wendy at 303.329.3300.
LOCATION:
AAMD Education Center (3773 Cherry Creek North Drive, Suite 1001, Denver)
unless otherwise noted.
ONLINE CLASSES AVAILABLE AT WWW.AAMDHQ.ORG.
www.aamdhq.org
Interior Design
at It’s Best
CALL US FOR A FREE QUOTE
303.482.3100
[email protected]
SPIREDESIGNSTUDIO.COM
TRIBUTES 2011 SPONSOR
P WERLUNCH
Bounce Back and Thrive
Wed. Oct. 19, 2011
11:30am - 1:00pm
Resilience is the new skill...
Marriott Denver Tech Center
Managing your online presence and
reputation can be a big and scary task,
but it is so important because your
current and future customers are online
using the Internet to find you.
Jeff Vankooten
4900 S. Syracuse Street, Denver
November 16 PowerLunch
“Maintenance is from Mars,
Management is From Venus”
Register Online at www.
aamdhq.org
with Donna Olson
www.mytrainerdonna.com
P WERLUNCH
partner
Renter
Building positive reviews on:
Apartmentratings.com
City Search
Google Local
Yelp!
RenterReviewed.com
Call Brandon today to claim your listing
720.363.5078
[email protected]
Rr
Check out our mobile app
text APTS to 82257 for a special invitation.
Denver’s #1 Online/Personal/Free Apartment Finding
"Apartment GuyZ pay for performance marketing
platform is perfect for this market. It allows us to
push rents, maintain high occupancy, and reduce
marketing expenses by paying only for advertising
that delivers a lease."
Free Craigslist ad posting service
Pre-qualified leads
Open Daily
Pay only for performance
Appointment setting
Lead tracking
Call today to sign up a new listing or find out what
additional services we can offer your properties!
303.649.0705
visit us at www.apartmentguyz.com
BBB
ACCREDITED
BUSINESS
All graphics by [email protected]
Direct Line 720.209.5271
www.aamdhq.org
AAMD Alliance Business to Business
PHOTO
ALBUM
August 25, 2011
Lauren Brockman meets with representaties from
CallSource
Rocky Sundling and Tanya Uhlman from Camden
discuss their latest appointment.
Jason Allen and Parke Pettegrew from Carmel Partners
take a break between appointments.
Judy and Jason from the Busboom Group
Meredith Wright looks at flooring samples presented to
her by RediCarpet.
It’s down to business with Terry Simone from Unique
Properties
Cherie Shaw and Brandon Rich from Greystar.
Pam Frankenreiter and Judy Houchins from Legacy
Partners.
Thank you to all the participants of the AAMD Alliance
Business to Business, as well as our Presenting Sponsor:
www.aamdhq.org
SPOTLIGHT
Community Interiors – Tributes
Presenting Sponsor for third
consecutive gala.
“Tributes celebrates the people in the industry and their contributions to the
community. It’s a great way to give back and to recognize members of the AAMD for
all that they’ve done,” said Foy Bailey, President and CEO of Community Interiors.
Community Interiors, a flooring installation company based in Commerce City, CO,
will be the presenting sponsor for the 2011 Tributes gala event on 11/11/11.
Once every three years, the Apartment Association of Metro Denver hosts Tributes,
the largest and most prestigious apartment industry event, to recognize and reward
the people who contribute to the apartment industry’s success. Community Interior‘s
has proudly held the title of Presenting Sponsor for the last three consecutive galas
since 2005.
With high aspirations for the future, and hopes to work with many companies
involved in the AAMD for years to come, Community Interiors would like to
take this opportunity to cordially invite you and your guests to attend the 2011
Tributes gala to be held at the Sheraton Denver Downtown Hotel on 11/11/11.
2005.
2008.
2011!
GIVING BACK
Community Interiors team
gives the Boulder Humane
Society a facelift.
In addition to servicing many Front Range businesses, Community
Interiors also dedicates time for charity initiatives. The Community
Interiors team gave a complete make-over to the Boulder Humane
Society Gift Shop. “The whole company got involved: employees,
employees’ families, and even their pets in the renovation efforts.
We didn’t just do flooring – we did wall treatments, painting and
basically gave it a whole new look and feel.”
25 OUT OF 100
Community Interiors was ranked 25th among the Top
100 Women-Owned Businesses in 2003 and ranked 28th
in 2009 by ColoradoBiz Magazine.
10%
Vinyl flooring is the most economical
flooring available in housing and
commercial markets. Ten percent of
all flooring installed is vinyl.
We’ve got you covered.
The Community Interiors team thoroughly enjoyed implementing
this project and the Director of the Boulder Humane Society said
sales have doubled because of the new facelift.
www.aamdhq.org
NEW INTEREST
Community Interiors
launches new weapon
for faster service.
AWARD WINNING
Forward thinking.
It’s not often one finds a business that is experienced,
community-oriented, locally owned, award winning and
operating successfully for over 18 years; but this year the
presenting sponsor of Tributes is all of those and more.
In 2006, Community Interiors was given
an honorary Tribute for their sponsorship
and work for Tributes during 2005.
Community Interiors is a model service vendor for
the multi-family housing industry specializing in a
variety of flooring installation and custom wall
painting. Community Interiors has been in business for
nearly two decades and takes pride in their customer
retention rate, which is well above the industry norm.
This Colorado company, and woman-owned business,
stays competitive against large national brands by
focusing on unyielding attention to customer
satisfaction, quality product, and reliable,
customized service across Colorado’s Front Range.
Well-respected and recognized in its industry,
Community Interiors strives for excellence in
everything it does. Repeatedly recognized by
peer groups and industry associations,
Community Interiors has received numerous
prestigious accolades that are testaments to its
delivery of exceptional service.
www.aamdhq.org
Community Interiors President and CEO Foy Bailey
teaches that, “in a down economy, it’s even more about
exceptional customer service. The bad economy affects
everyone; so don’t use it as an excuse. Now more than
ever our answer is “yes we can” as we create more
customized solutions while continuing to offer excellent
business practices and great value! Always stay positive
and keep things changing: new services and new
product offerings – combined with world class service.
Use this time to not just build sales but to strengthen
relationships. Design and integrate new solutions that
save people time and money, especially in this
challenging economy.”
Case in point, Community Interiors has launched their
new online ordering system, CIA (Community Interiors
Access) which enables clients to order online, track their
orders by property, budget, forecast
and pull historical reports.
•
Safe & Secure
•
Customized Portal
•
Anytime Access
and Ordering
•
Online Training
and Support
•
Retrieve Job Records
•
Customized Dashboard
•
Work from your own
Budget
•
Move-out Calculator
Call Community Interiors
today at 303-722-2543
to give their new weapon
a test drive.
platinum sponsor
Web: ApartmentGuide.com, the nation’s premier apartment
community resource website
Reporting: Daily, weekly and monthly property reports and
market surveys
Mobile: iPhone app, iPad app, Android app and a mobile
enable web site available to all mobile devises of every type.
Powerful!
Partners: Rentals.com. All Apartment Guide communities are
showcased on the web’s number one site for single family
home rentals, Rentals.com.
Social Media: Facebook Friends allows apartment shoppers to
search and share with their network of Facebook friends.
Apartment Guide Denver is honored to support the industry
and all of those within by being a Platinum sponsor for
Tributes and the Power Partner of the Power Luncheons. We
look forward to seeing everyone on 11-11-11 dressed to the
nines! We appreciate your continued business! Thank you
from your Apartment Guide team.
We’re Opening
Doors For You.
We are delivering more leads than ever before,
helping you reach more qualified prospects. Our
comprehensive advertising solutions including online,
mobile and print products reach potential renters
wherever they are...on the move and on the go.
For the keys to more leads and leases
call (303) 725-8480 or visit us at
www.listonapartmentguide.com
LEADing the way... Web, Mobile, Social & Beyond.
Apartment Guide, ApartmentGuide.com and Rentals.com are registered trademarks of PRIMEDIA Inc. The trademarks identified herein are the property of their respective owners.
No endorsement, sponsorship or affiliation between PRIMEDIA and these owners is claimed or implied by their use. © PRIMEDIA Inc. 2011. All rights reserved.
www.aamdhq.org
THE FINALISTS
EXECUTIVE................................................................................................................................................................................................................................. 16
TRAINING PROFESSIONAL........................................................................................................................................................................................ 16
MARKETING PROFESSIONAL................................................................................................................................................................................. 16
CORPORATE OFFICE SUPPORT STAFF.................................................................................................................................................. 17
ROOKIE TO THE INDUSTRY.................................................................................................................................................................................. 17
REGIONAL MANAGER.................................................................................................................................................................................................... 18
COMMUNITY MANAGER............................................................................................................................................................................................ 19
ASSISTANT MANAGER.................................................................................................................................................................................................. 20
LEASING AND SALES PROFESSIONAL....................................................................................................................................................... 21
REGIONAL MAINTENANCE SUPERVISOR................................................................................................................................................. 22
HOUSEKEEPER........................................................................................................................................................................................................................ 23
GROUNDSKEEPER.............................................................................................................................................................................................................. 23
MAINTENANCE SUPERVISOR................................................................................................................................................................................. 24
MAINTENANCE TECHNICIAN................................................................................................................................................................................... 25
MARKETING COLLATERAL, INTERNET PRESENCE OR THEME....................................................................................... 26
USE OF TECHNOLOGY............................................................................................................................................................................................. 26
AMENITY PACKAGE......................................................................................................................................................................................................... 27
CURB APPEAL........................................................................................................................................................................................................................ 28
RENOVATED COMMUNITY...................................................................................................................................................................................... 29
MODEL HOME (BUILT IN 1980S OR PRIOR)............................................................................................................................................................. 30
MODEL HOME (BUILT IN 1990’S)................................................................................................................................................................................... 31
MODEL HOME (BUILT IN THE 2000’S)........................................................................................................................................................................ 32
CLUBHOUSE AND LEASING CENTER (BUILT IN 1980S OR PRIOR)............................................................................................... 33
CLUBHOUSE AND LEASING CENTER (BUILT IN 1990’S)..................................................................................................................... 34
CLUBHOUSE AND LEASING CENTER (BUILT IN THE 2000’S).......................................................................................................... 35
IMPACT COMMUNITY................................................................................................................................................................................................... 35
COMMUNITY TEAM......................................................................................................................................................................................................... 36
SUPPLIER SALES PROFESSIONAL.................................................................................................................................................................... 38
SUPPLIER COMPANY..................................................................................................................................................................................................... 38
ROOKIE SUPPLIER COMPANY............................................................................................................................................................................ 39
SUPPLIER ROOKIE TO THE INDUSTRY..................................................................................................................................................... 39
JACK SHAPIRO AWARD (SUPPLIER PROFESSIONAL).............................................................................................................. 39
USE OF TECHNOOLOGY BY A SUPPLIER COMPANY........................................................................................................ 39
SUPPLIER MARKETING THEME............................................................................................................................................................................. 39
www.aamdhq.org
most outstanding executive
fewer than 3,500 units
Rex Gambrell
Susan Maxwell
Kendra Miller
Jennifer Nessett
Peggy Panzer
Christopher Reed
Griffis Group Residential
Sares-Regis Group
Zocalo Community
Development
Orion Real Estate
more than 3,500 units
Liz Culibrk
AIMCO
Fairfield Residential
Theresa Foss
Mercy Housing
Apartment Management
Consultants
Elizabeth Dapper
Tracey Dodson
Riverstone Residential Group
Pat Hutchison
Legacy Partners Residential
Holland Residential
Brandon Rich
most outstanding TRAINING professional
Cara Brzezicki
ConAm Colorado
Garrett Faillaci
RedPeak Properties
Anissa Faus
Alicia Parfrey-Minjarez
Laura Trued
Holland Residential
most outstanding marketing professional
Angela Jackson
Lillian Mumford
ConAm Colorado
NOT PICTURED: Vikki Sherman, Fairield Residential
www.aamdhq.org
most outstanding CORPORATE OFFICE SUPPORT STAFF
Rina Ashley
Christy Lindstrom
Stephanie Pacelko
Ryan Roberts
ConAm Colorado
Baron Properties
Carmel Partners
Aaron Marr
Kathy Schmoutz
NOT PICTURED: Stacey Jameson, Fairfield Residential
most outstanding ROOKIE TO THE INDUSTRY
Chelsea Adamchak
Fox Crossing
Marcus James
Hans Nielsen Inc
The Geneva & Cherrywood On
7th Avenue
www.aamdhq.org
Lauren Cross
Palomino Park Resort
Brandie Pharr
Circle At Sunset
Heather Harding
Crestone Apartments
Ryan Sims
Holland Residential
Sienna At Cherry Creek
most outstanding REGIONAL MANAGER
fewer than 1,950 units
Stacey Baldwin
Hans Nielsen Inc
Patrick Faulks
Amy Moore
Mercy Housing
Stephanie Brooks
Consultants
Judy Houchins
Joseph Saunders
Carlene DesJardin
AIMCO
Kathy Kolbu
ConAm Colorado
Stefanie Serda
more than 1,950 units
Traci Burke
Carmel Partners
Mary Linder
Consultants
Pam Frankenreiter
Lynn Mccarty
Holland Residential
Heather Salazar
Janelle French
Taylor Mitchell
Rocky Sundling
Natalie Wilson
www.aamdhq.org
most outstanding community MANAGER
fewer than 225 units
Susan Elliott
Grand Peaks Property Mgmt.
Grand Quincy Commons
Shay Kraft
Florence Square
Jennifer Taylor
Bellaterra at City Center
Ellie Hockstad
225 - 400 units
Carly Allen
Baron Properties
Gallup House/Chateau
Shepperd
Carmel Partners
The Villas At Homestead
Shay Ramirez
Amber Keaton
Fox Crossing
Linda Zacheis
Orion Real Estate Services
Windsor Court
AIMCO
Meadow Creek
Tiffany Stanley
Simpson Property Group
Carriage Place
Jami Pichot
Gateway Park
Heidi Teter
Camden Interlocken
Tara Webber
Michelle Zvitt
Corum Real Estate Group
Premier Lofts
www.aamdhq.org
Ann Brewer-Kronberg
ConAm Colorado
Prana Apartment Homes
more than 400 units
Gabe De Leon
Carmel Partners
Spyglass Hill
Kat Flowers
The Vintage At Hyland Hills
Jason McDonald
Apartment Mgmt Consultants
The Breakers Resort
Christie Delaney
Crest At Lone Tree
Yvonne Green
Cherrywood Village / Ranchstone
Kim Steahl
Carmel Partners
Carmel Waterfront
Sabrina Taylor
RedPeak Properties
The Seasons Of Cherry Creek
most outstanding ASSISTANT MANAGER
Shirley Arnold
Annie Bennett
Camden Interlocken
Kendra Cliggett
Westlake Greens
Carriage Place
Jessica Gonzales
Casa Dorada Martinez Park
Nettie Moore
Dee Lopez
Madison Park
Melody Butcher
more than 350 units
Kiely Barrett
Corum Real Estate Group
Premier Lofts
Circle At Sunset
Michelle Janis
Shannon Encelewski
Alta Aspen Grove
Heather Russell
Camden Highlands Ridge
Terracin Apartments
Steven Walz
Presidio
Portia Blake
Cherry Dao
Carmel Partners
Regatta
Emily Glander
Kimberly Jackson
Riverstone Residential Group Apartment Mgmt Consultants
Aspen Park
Sommerset Gardens
Kristin Watkins
Sarah Weekes
RedPeak Properties
Quail Ridge Apartments and
Hunters Cove Apartments
NOT PICTURED:
Sue Schwartz, Legacy Partners Residential
www.aamdhq.org
most outstanding LEASING OR SALES ASSOCIATE
David Bellamy
Reserve At Thornton
Jessica Besenhofer
Alberta Development
Portola At Southglenn
Tyler Gatlin
Talavera
Heather Harding
Crestone Apartments
Sares-Regis Group
City Gate
Sydney Strain
www.aamdhq.org
Amy Gillaspie
Westlake Greens
Jaymee Pulley
Osage 100
Treanna Dennis
Forum Real Estate Group
Two Nine North
Marcia Reffel
Enclave At Belleview Station
Greg Tyndall
Carmel Partners
Torrey Pines
more than 350 units
Linda Berry
Cherrywood Village /
Ranchstone
Katie Flood
The Horizons At Rock Creek
Mario Funes
Camden Lakeway
Jeffrey Rowland
The Breakers Resort
Kristy Hill
Terracina Apartments
Sysanga Saignaphone
RedPeak Properties
Robbin Troutman
Bridge Property Management
Sandpiper Apartments
Felicia Ford
Sonoma At Saddle Rock
Maria Tripodi
RedPeak Properties
Cindy Wilson
Coyote Ranch
most outstanding REGIONAL MAINTENANCE MANAGER
Jason Allen
Carmel Partners
George Bernath
Forum Real Estate Group
Joe Costa
Todd Bowen
Jeff Harmon
Troy Boyd
ConAm Colorado
Jim Macias
AIMCO
www.aamdhq.org
most outstanding housekeeper
Maria Hernandez
Nancy Holm
Meadows At Meridian
Adriana Quintana
ConAm Colorado
Diego Ibanez
Ballantyne
Debbie Salankey
Alexan Broadway Station
Amber LaForce
Red Hawk Ranch
Baltazar Solis
RedPeak Properties
NOT PICTURED: Laura Greenlow, Echelon Property Group
Casa Dorada / Martinez Park / Nettie Moore
most outstanding GROUNDS PERSONNEL
Alex Arevalo
Carmel Partners
Glendale Pod
Francisco Mendoza
Gateway Park Apartments
www.aamdhq.org
Robert Haynie
The Breakers Resort
Myron Pegues
Brian Logsdon
AMLI Residential
AMLI At Westcliff
Chris Williams
Sares-Regis Group
Winridge
most outstanding maintenance supervisor
FEWER THAN 300 UNITS
Thomas Brown
Jeff Crankshaw
Joshua Lacey
Toscana
Camden Pinnacle
Holland Residential
Sienna At Cherry Creek
Andrew Nuchraksa
David Thomas
Ron van Heel
Carmel Partners
Cypress Point
ConAm Colorado
Eli Wolfgram
Carmel Partners
Landing at Bear Creek
AIMCO
Township At Highlands
MORE THAN 300 UNITS
C.C. Clemons
Travis Jackson
Joe Gonzalez
RedPeak Properties
Randy Lloyd
Mark Gutierrez
Holland Residential
Skyline
Lannon Quintana
Camden Denver West
Circle At Sunset
Jesse Slaven
Shaun Vanvelkinburgh
John Vukelich
Gateway Park Apartments/
Bristol Village
Parker Hilltop
AIMCO
Tamarac Village Apartments
www.aamdhq.org
most outstanding maintenance technician
FEWER THAN 350 UNITS
Alex Aragonez
Jose Ranger
Equity Residential
Parkview
Daniel Brunson
Ron Norris
MORE THAN 350 UNITS
Levi Abeyta
Crestone Apartments
Downtown Belmar
Javier Renteria
Christopher Roberts
Michael Moore
RedPeak Properties
Sares-Regis Group
City Gate
Archstone
Champions Park
Mike Anderson
BRE Properties
Pinnacle At Mountain Gate
Lance Rogers
Camden Lakeway
Jason Fuqua
AIMCO
Tamarac Village Apartments
Shaun Stansall
RedPeak Properties
NOT PICTURED:
Eric Mation, Fairfield Residential
6515 Union
www.aamdhq.org
most outstanding marketing collateral,
internet presence and theme
Alta Aspen Grove
Bank And Boston Lofts
Copper Flats
AIMCO
Carmel Partners
Terracina Apartments
ConAm Colorado
most innovative use of technology
DenverApartmentRentals.net
Solera Apartments
Zocalo Development
www.aamdhq.org
most outstanding AMENITY PACKAGE
Broadstone Cornerstar, Alliance Residential
City Gate, Sares-Regis Group
Miramont At Ridgegate Martin Fein Interests
Terracina Apartments, Griffis Group Residential
The Breakers Resort, Apartment Management Consultants
The Horizons At Rock Creek, Simpson Property Group
The Sanctuary At Tallyn’s Reach, Simpson Property Group
Vistas At Saddle Rock, Apartment Management Consultants
www.aamdhq.org
most outstanding CURB APPEAL
21 Fitzsimons, The Pauls Corporation
Boulder Creek, AIMCO
Enclave At Belleview Station, Griffis Group Residential
Gateway Park Apartments, Griffis Group Residential
Champions Park, Archstone
Crestone Apartments, Legacy Partners Residential
Palomino Park Resort, Legacy Partners Residential
The Vintage At Hyland Hills, Legacy Partners Residential
www.aamdhq.org
most outstanding RENOVATED COMMUNITY
Bella Terra, Greystar Real Estate Partners
Commons Park West, Alliance Residential
Mezzo, Greystar Real Estate Partners
Mosaic Apartments, Echelon Property Group
Terra Vista At The Park, Holland Residential
The Bluffs At Highlands Ranch, BRE Properties
The Fairways At Raccoon Creek, BRE Properties
www.aamdhq.org
most outstanding model home
(Built in the 1980’s and prior)
Carmel Waterfront, Carmel Partners
Deerfield, Greystar Real Estate Partners
Stratford Station, Greystar Real Estate Partners
Tamarac Village, AIMCO
The Fairways At Lowry, Apartment Management Consultants
Winridge , Sares-Regis Group
www.aamdhq.org
(Built in the 1990’s)
AMLI At Lowry Estates, AMLI Residential
Monte Vista, Greystar Real Estate Partners
Parker Hilltop, Echelon Property Group
The Vintage At Hyland Hills, Legacy Partners Residential
Westlake Greens, Legacy Partners Residential
www.aamdhq.org
Bristol Village, Griffis Group Residential
Alta Aspen Grove, Greystar Real Estate Partners
Cielo, Fairfield Residential
Miramont At Ridgegate, Martin Fein Interests
Park Avenue Lofts, Martin Fein Interests
Portola At Southglenn, AW Southglenn
www.aamdhq.org
most CAPTIVATING CLUBHOUSE & LEASING CENTER
(Built in the 1980’s and prior)
Bella Terra, Greystar Real Estate Partners
Carmel Waterfront, Carmel Partners
Hearthstone, Greystar Real Estate Partners
Meadow Creek, AIMCO
Parc Belmar, Grand Peaks Property Management
The Falls At Lakewood, Apartment Management Consultants
www.aamdhq.org
Camden Lakeway, Camden Property Trust
Creekside At Highlands Ranch, Greystar Real Estate Partners
Palomino Park Resort, Legacy Partners Residential
Renaissance, Carmel Partners
The Horizons At Rock Creek, Simpson Property Group
www.aamdhq.org
Miramont At Ridgegate, Martin Fein Interests
Park Avenue Lofts, Martin Fein Interests
Prana Apartment Homes, ConAm Colorado
Talavera, Fairfield Residential
impact community grand award
Aromor Apartments, Mercy Housing Management Group
www.aamdhq.org
Prana Apartment Homes, ConAm Colorado
most outstanding COMMUNITY TEAM
(fewer than 250 units)
Camden Pinnacle
City Gate
Sares-Regis Group
Crestone Apartments
Grand View @ Flatirons
Grand Peaks Property Management
Pinnacle At The Creek
BRE Properties
Township At Highlands
AIMCO
www.aamdhq.org
most outstanding COMMUNITY TEAM
(more than 250 units)
ConAm Colorado
The Breakers Resort
The Fairways At Raccoon Creek
Apartment Management Consultants
RedPeak Properties
www.aamdhq.org
BRE Properties
Toscana
Vistas At Saddle Rock
Apartment Management Consultants
most outstanding supplier sales professional
Jim Didcot
Megan Dyk
Standard Interiors
Arbor Carpet
Rick Kanas
Redi Carpet
LaReina Galvin
Standard Interiors
Terri Norvell
Terri Norvell Company
April Gurule
Power Apartment Leasing &
Marketing
Sarah Renz
Standard Interiors
most outstanding supplier company
FLAGS
BY
SUSAN
REDI CARPET
www.aamdhq.org
most outstanding rookie supplier company
most outstanding
supplier rookie to
the industry
Keely Cox
Schultz Industries
Kristina McDonald
Blu SKY Restoration Contractors
most outstanding
use of technology
by a supplier
company
jack shapiro award
most outstanding
supplier professional
Dan Flanagan
Blu SKY Restoration Contractors
Susan Lind
most outstanding
marketing
campaign by a
supplier company
REDI CARPET
www.aamdhq.org
gold sponsor
Victor Sanchez is a Denver-based photographer dedicated
to working closely with art directors, marketing directors,
architects, and business owners on-site or in the studio to
provide personalized service and expressive photos.
Victor’s diverse portfolio demonstrates a true passion for
photography. Each assignment is a collaborative creative
challenge, met with exemplary attention to detail, diligence,
and creativity. Combining an artist’s eye with degrees in
technical lighting and psychology, Victor leads a team of
marketing and advertising professionals in:
• Pre Production: Concept creation, location scouting and
talent coordination, pulling permits, equipment rentals.
• Production: Managing crew, technical lighting, staging,
working closely with the art director, directing talent,
working closely with the stylist, bringing the concept to life
• Post production: Color correction, RAW conversions,
graphic design, press-ready advertisements and collateral,
packaging, websites and much more…
Victor holds a Professional Certificate of Photography with an
emphasis in Technical Lighting for Advertising from the New
England School of Photography in Boston, Massachusetts.
www.aamdhq.org
celebrating excellence
FRIDAY
11.11.11
PRESENTED BY
NOVEMBER 11, 2011
beyond the awards
Take advantage of the following special offers and discounts to
make your Tributes experience better for you and your team!
Special Room & Parking Rates
Stay the evening at the Sheraton Downtown
Denver for just $99. Call 303-893-3333 and
reference AAMD Tributes for special rate.
In addition, discounted overnight parking rates
are available for $5 or $12 valet.
Special Tuxedo Rate
Men’s Warehouse is offering Tributes
attendees discounted tuxedo rentals
starting at $59 at all Denver locations.
Reference code 3552169 at your
fitting. Deadline is October 28 to get
this special discount.
Special Advertising rate
Recognize your Finalists through
a special ad in the Event Program
starting at $99 for 1/4 page.
Call Christopher Dean at 303.329.3300
to sign up.
Event Schedule
5:00-6:30 pm
Cocktail Reception
and Registration
6:30-7:30 pm
Dinner
7:30-10:00 pm
Program and Awards
10:00-Midnight
After Party
Schedule is subject to change
tables and sponsorships available. call betty at 303.329.3300 to sign up!
www.aamdhq.org
AF_RealConnect_DenverAA_7.5x4.5.qxd:AFF_5.0 (F)
7/15/11
10:26 AM
Page 1
We understand today’s apartment shoppers
and the tools you need to connect with them.
WEB
PRINT
REAL
CONNECTIONS
SOCIAL
MOBILE
REAL. UNIQUE. ENGAGED. TARGETED.
Join the conversation at
blog.apartmentfinder.com
GET CONNECTED TO CONSUMERS WHENEVER & WHEREVER THEY ARE READY
For more information, contact
Terry Fritz, Senior Publisher - Apartment Book Denver
ph: 303.371.8406 or email: [email protected]
Great recruiting
solutions for both
the hiring client
& the candidate.
It’s going to be a beautiful relationship.
Call Today 303.394.0698
[email protected]
www.aamdhq.org
RESIDENT
RETENTION
Revolving Door Industry
How we are screwing up the resident turnover battle
by Brent Williams
MultifamilyInsiders.com
I
truly believe the multifamily industry is progressing rapidly, so I’m
very optimistic about prospects in multifamily, but we still average
around 60% resident turnover every year. I think that this figure
is so commonplace that people tend to forget how ridiculous it truly
is that 60% of our customers take the time to move their entire life in
order to leave our service. I am particularly concerned that with the
potential rising rents coming in our industry, we will lose focus on our
inherent problems and just relish the changing market conditions. So
I’ve started a list of elements that I believe add to the fundamental
problems we face with resident retention.
Our contracts are designed to end
With most other subscription-type services,
contracts renew forever automatically or at least
last for several years, such as car leases. In a
subscription-type revenue model, you hope
that the customer does not enter the “buying
cycle”, because once that happens, they are
actively shopping for alternatives. With many
services, an average customer will stick
with a service until something forces them
into that buying cycle, such as the product
doesn’t work, the product is outdated,
the price increases significantly, or the
customer’s personal budget changes. In most
cases, competing marketing will not impact
their decision to change, similar to how you
don’t even notice car commercials until you
are looking to buy one.
However, in the multifamily industry, we are
so fearful of losing out on potential rent increases
that we place time limits on our customers, forcing
them to re-examine their purchase every year. Each
year, we ask the question, “Do you really want to stay with
us another year,” which translates to, “go ahead and take a
look at what concessions all our competitors have going on right now.”
If our own communities had not put that thought in their ear, they
would have never known about the free two months rent down the
street. We are doing this to ourselves.
Marketing vs Customer Service
We spend an inordinate amount of time on marketing versus
customer service – Feel free to vote on the poll, but I recently asked
how much time per week did apartment marketing take up compared
to resident retention. Not surprisingly, 55% of people said marketing
takes up more time. But this is really a chicken and the egg situation,
isn’t it? Let’s say we had happy and engaged residents who were truly
fans of our community – we certainly wouldn’t have 60% resident
turnover, which means we wouldn’t need nearly so much time on
www.aamdhq.org
apartment marketing. But since we are not there yet, we spend more
time on marketing, which means less time on resident retention, which
leads to high resident turnover. It’s a cycle that apartment communities
just can’t seem to get out of.
Profitability
Fee-managed companies receive a set percentage as compensation
– Generally, fee-managed companies, those that manage a property
for a separate owner, receive approximately 3%, give or take. Now,
there are some absolutely amazing fee-managed companies out there,
but any company will operate to the highest potential profit. You’ve
heard about the concept of “low hanging fruit”, right? Well, to get a
community running on a very basic level would be considered
the low hanging fruit. Once that is done, it requires a little
more effort to gain that next level of profitability. Every
incremental improvement in profit and revenue will
become harder to achieve, which is where the
problem lies. If a property management company
only receives 3% of the benefit, there comes a
time where it simply isn’t worth the effort to
progress upward to harder-to-obtain profits/
operations. Conversely, if you increase the
profit sharing opportunities for the property
management company, it creates incentives to
cut corners, such as preventive maintenance,
that boost short term profits at the expense
of long-term viability. But because of this
concern about negative incentives, from
what I have heard and seen, nobody appears
to be trying to solve this issue of lowering
compensation relative to increasing difficulty of
achieving profits.
Our Customers’ American Dream
For so long, not only had we given up the fight
against homeownership, but we actually congratulated
our residents when they left us! Now there are finally some
definite shifts in this mindset, but we have to be mindful of one of our
customers’ reasons for wanting to own a home - a sense of ownership.
What is the difference between these two statements: “This is my
home” and “This is where I live”? One implies a sense of emotional
ownership, while the other is a transitional place where they happen
to store their stuff. Are we encouraging our residents to make their
apartment their own? Are we giving them any ability to add their
own touches to it besides an accent wall (which I do believe is a step
in the right direction)? We need to figure out how to make people
take ownership of their home, even though they don’t own it in the
financial sense.
Brent Williams is Chief Insider at Multifamily Insiders (http://www.
multifamilyinsiders.com), the largest online professional network for
multifamily.
Be Seen
by over 920,000 prospects on
√
√
√
√
Save time and money by outsourcing your Preferred Employer Marketing to ABC.
Compliment your existing outreach marketing program or let us do it all for you.
Keep your staff where they need to be, on-site taking care of your residents.
Reach prospects when they are looking - during business hours. Be Seen through an
employer endorsed discount program before they start looking elsewhere.
Contact us today to get started or for a complete list of Employer Partners
www.abcapartmentsolutions.com
1-800-944-2222
[email protected]
LET US HANDLE
THE PLUMBING
SO YOU CAN MOVE ON
TO OTHER THINGS...
Plumbing help today is
just a call away
303-916-6226
www.PlumbingHelpToday.com
COLORADO’S FIRST
LICENSED GREEN PLUMBER
www.aamdhq.org
LEGISLATIVE
The New American Dream
As a Result from Numerous Market Conditions, the New
Renter Nation is Has Emerged
by Nancy Burke
Colorado Apartment Association
T
wo years ago we witnessed the highest vacancy rates
nationally in over thirty years. Just a mere 24 months later, we
are seeing extremely low vacancy rates as the new “Renter
Nation” takes the stage in the housing marketplace. By 2015,
we expect seven million new renter households to form across
America. In Colorado alone, according to the 2009-10 Census
we have seen an increase of 200,000 new Colorado residents.
This points to probable higher rents in Colorado, albeit will be
cautiously rising as we are still contending with a slow increase of
job growth in our state.
Why are the renters coming in droves? The multi-faceted answer
lies in many areas including the high rates of unemployment, the
possibility of increased corporate layoffs that can affect job security;
additional mandates on local businesses have created a cautious
environment among business owners; the need for flexibility in the
case of layoffs (renting offers flexibility and the increased ability
to move to a different market in the case of a job offer); increased
regulations within the mortgage industry have tightened the ease of
obtaining a mortgage, which has contributed to the slowing of housing
sales. With the instability in the market, many people do not wish to
burden themselves with the 30 year mortgage.
Each of these components have led the consumer to look to other
alternatives which include renting.
Through the increase of foreclosed upon single family residential
homes, we are now seeing the rise of the investor that has purchased
foreclosed upon properties and has now become the “accidental
landlord.” Quite often the investor of these homes leases the property
without the understanding of housing provider issues or compliance.
Little, if any attention may be given to the Federal Fair Housing laws,
or running credit checks. It is not uncommon to have three, four or
more applications to rent a single family residential home. For this
reason, the Apartment Association of Metro Denver is taking additional
steps to assist the new landlord.
The Apartment Association is currently aligning with area city
councils to offer support to address the needs of the new landlord.
The Apartment Association hosts numerous housing provider classes
from understanding the Federal Fair Housing Law, credit checks,
EPA requirements and more. The Association also provides access
to credit checks via a link on the AAMD website available to anyone
who wishes to use it. You do not need to be a member to access this
tool. The Association offers top quality resources including handymen,
carpet layers, painters, roofers and nearly every need to keep your
rental property up to standard. As an additional protection for property
www.aamdhq.org
owners, a quality lease is available to all association members. Visit
www.aamdhq.org for more information.
Due to the recent changes in the marketplace, the Apartment
Association, within the next few months, plans to reach out to the nonmember housing providers that may need guidance in these areas by
offering seminars specifically created to address compliance for new
landlords.
As local governments and municipalities look to increase renter
protections, many are hopeful that through this outreach to new
housing providers, we can maintain ideal relationships between
landlords and tenants and not add to the regulatory burden that
already exists.
From a statewide perspective, additional local regulations are
often unnecessary as the industry complies with ample regulations
and statutes that orchestrate the landlord-tenant arena. The Warranty
of Habitability was enacted at the state level to illustrate the rights of a
tenant. All parties involved in the creation of this statute have stated it
is well balanced policy.
The Apartment Association of Metro Denver has taken steps to
educate the tenant as to their rights. A copy of the Tenant Rights
brochure can be found on the Colorado Division of Housing’s
website and the Colorado Apartment Association’s website. For more
information on the new Renter Nation, please contact the Apartment
Association of Metro Denver at 303-329-3300.
2011 Board Planning Retreat
A Rocky Mountain Experience
Thank You to Our Sponsors:
Presenting Sponsor
Gold Sponsors
Silver Sponsors
REDI CARPET
ALPINE
AUTO
RECOVERY
Bronze Sponsors: Carmel Partners, Career Strategies, Fastsigns, HD Supply
Goodie Bag Sponsors: Apartment Book, Apartment Guide, ConAm, For Rent, Roof & Gutter Guys, Shaker Painting
www.aamdhq.org
www.aamdhq.org
Parking & Towing Services
Apartment Towing/Parking Monitoring
Private Parking Services
“The most professional, consistent, and reliable
towing partner I’ve ever worked with.”
--Rose Hauet, Community Manager Carmel Partners
MENTIONTHISADANDRECEIVE10%OFFYOURFIRSTORDER
FLAGS
BY
SUSAN
Private Parking Enforcement / Apartment Towing
• Fully Insured
• Compliance Depot Provider
• State Certified
• Creative&CustomFlagStyles
• Yourcompany/propertylogo
customprintedflags&banners
• Quality,long-lastingUnitedStates
flags,oryourstate/countryflag
• AffordableApartmentFlagpoles
(303)317-3612
WWW.FLAGSBYSUSAN.COM
APARTMENTFLAGSBYSUSAN
HASGONENATIONAL!
REFERUSTOYOURSISTER
COMMUNITIESINOTHERSTATES
Call Scott Today!
303-520-2828
www.aamdhq.org
ASK THE
LAWYER
Take the financial bite out of vicious dog cases
by Deborah Wilson
Springman, Braden, Wilson & Pontius, P.C.
M
ore and more, we hear about landlords getting sued
when their Resident’s dog becomes aggressive, bites or
even kills someone. In California, a tenant’s German
shepherd attacked and seriously injured a deliveryman. The victim
sued both the tenant and the tenant’s landlord. The court ruled
that the landlord was liable because the landlord was aware of the
presence of the dog and failed to use reasonable care in renewing
the lease. The court believed that if the landlord had used
reasonable care and inspected the rental premises at renewal time,
the landlord would have seen the tenant’s posted sign, warning
people about his “guard dog” and would have made inquiries and
discovered the dangerous propensities of the dog. The landlord’s
failure to inspect or use reasonable care made the landlord liable
for the victim’s injuries. Portillo v Aiassa, 27 Cal.App.4th 1128
(1994).
In Florida, a tenant’s two pit bulls attacked a young girl on
her rollerblades, resulting in serious injuries. The landlord and
the tenant/dog owner were sued. The community allowed pets,
but prohibited certain breeds, including pit bulls. However, the
tenant had occasionally allowed his pit bulls to run loose in the
community. The court noted that, although the landlord was
aware of this, the landlord had failed to ask the tenant to remove
the animals or leave the community for violation of the community
rules. Therefore, the landlord could be held liable for the injuries to
the victim. Ramirez v M.L. Management Co., Inc., 920 So2d 36 (Dt.
Ct.App.FL 2005)
In South Carolina, a tenant’s two Rottweilers tried to attack a
neighbor and later did attack the neighbor’s coworker. The lease
allowed only one dog, but management had permitted the tenant
to keep both dogs. The landlord also was aware of these incidents
of aggression and violence, but failed to take any action. The dogs
later attacked a visitor, who in turn sued the landlord for his injuries.
The court noted that the lease allowed the Landlord to remove any
pet within 48 hours of written notification of pet disturbance or
undesirable conduct. The landlord’s failure to take appropriate action
that was within their control made them liable for the victim’s injuries.
Holcomb v Colonial Assoc., LLC, 597 S.E.2d 710 (Sup.Ct NC 2004)
In Colorado, a social guest of a tenant was bitten by the tenant’s
Rottweiler dog while playing in tenant’s backyard. The victim sued the
tenant/dog owner as well as the Landlord. Importantly, in this case,
the Landlord was absolved of liability. Why? Because in this case,
the court found that the Tenant was the “person in possession” of the
premises where the injury occurred to a licensee (social guest) of their
tenant. The landlord had transferred control to the tenant, and even the
landlord’s reservation of the right in the Lease to inspect and the right of
maintenance and repairs did not create liability for the landlord under
Colorado’s premises liability statute CRS 13-21-115. Furthermore,
the victim failed to demonstrate that the landlord knew about the
dog’s allegedly vicious nature before the lease was signed. Wilson v
Marchiondo, 124 P.3d 837 (Colo.App. 2005)
The lesson to be learned from these lawsuits is that a landlord
cannot simply ignore complaints of aggressive or dangerous dogs.
Many of us in Colorado love dogs and are loath to require Residents
to get rid of their dogs or commence eviction, even when a Resident’s
dog repeatedly barks, growls or snaps at other residents or other
www.aamdhq.org
dogs. However, when a landlord receives complaints, it is important
to take appropriate action to protect the safety and well being of
other residents/visitors, as well as to protect yourself as a Landlord
from substantial financial or even criminal liability for injury or death
of a victim of an attack. If a dog barks excessively, a Demand for
Compliance, requiring the tenant to take appropriate action to stop
the barking, should be served. If the dog attacks or bites someone, a
Landlord should take more drastic action and demand removal of the
dog permanently, or in some cases, ask the Resident to vacate.
Once you as a Landlord become aware of the aggressive or vicious
nature of your Resident’s dog, you should review your pet addendum
or applicable Lease provision. Does it permit you as the Landlord to
require permanent removal of an aggressive dog? If so, prepare and
serve a “Demand for Compliance or Possession” giving the Resident 3
days to remove the dog from the rental premises. Inspect the premises
after day 3 to insure compliance. If the dog is still there, you should
proceed with eviction action. If the dog is gone, the problem is solved
(for now).
If the Resident brings the dog back to the premises at a later date,
there is no second opportunity to cure the breach of lease. You should
serve a “Notice to Quit for Repeated Violation” on the Resident, giving
the Resident 3 days to vacate the premises completely. The Resident
loses his/her right to possession, yet still remains liable for lease break
charges, future rent, etc.
Avoid the financial bite that can result from allowing dangerous
or vicious dogs on your rental property. If your community policies
(or insurance carrier) prohibit certain breeds, enforce these policies.
Although insurance carriers often will defend a landlord in cases
such as these, there may be a substantial deductible to be paid. If
management allows prohibited breeds, your carrier may deny coverage
altogether. If you receive a complaint of a dangerous dog, and you are
not sure of the proper steps to take, contact your attorney for guidance.
AIMS
UPDATE
CPSC Pool Drain Update: Commissioners
Revoke Definition of “Unblockable Drain”
T
focused on reducing taxes. NAA/NMHC will continue to make the
case to lawmakers—including the 12-member “Super Committee” on
deficit reduction—that using carried interest as a pay-for would be
counterproductive in the context of a 9.1% unemployment rate.
The VGBA requires pool operators to install new anti-entrapment
drain covers on all public pools. When a pool has a single main
drain, other than an “unblockable drain,” the law requires additional
layers of protection such as an automatic pump shut-off or a gravity
drainage system. Prior to this change, the CPSC in some cases
permitted the use of large drain covers installed on small single main
drains to satisfy the requirements, which eliminated the need for
secondary anti-entrapment devices. This vote reverses this position;
Staff Technical Guidance will be amended to state, “placing a
removable unblockable drain cover over a blockable drain shall not
constitute an unblockable drain.”
The Obama job-creation package includes items of interest to
multifamily firms. For individuals, it would extend through 2012 and
increase to 3.1 percentage points the cut in the 6.2% employee-paid
payroll tax. For employers, the President’s proposal would cut in half
the 6.2% payroll tax for the first $5 million any firm paid in wages. It
would also completely eliminate employer-paid payroll taxes for up
to $50 million in increased wages or total payroll. Finally, the White
House package would extend through 2012 “bonus depreciation,”
which allows businesses to write off the cost of new capital
equipment in the year purchased instead of depreciating it over years.
Without an extension, just 50% of the cost could be immediately
deducted in 2012.
he Consumer Product Safety Commission (CPSC) on September
28 revoked its interpretation of an “unblockable drain” for
purposes of complying with the requirements of the Virginia
Graeme Baker Pool and Spa Safety Act (VGBA). Some apartment
pool operators may be impacted by this new interpretation.
The revised CPSC guidance will define unblockable to mean
a “suction outlet, including the sump, that has a perforated (open)
area that cannot be shadowed by the area of the 18” X 23” Body
Blocking Element of ASME/ANSI A112.19.8-2007, and that the rated
flow through any portion of the remaining open area cannot create a
suction force in excess of the removal force values in table 1 of that
Standard.”
The Commission does not anticipate enforcing this change before
May 28, 2012 and will seek comments from pool operators regarding
their ability to come into compliance by this date. For more
information visit here.
Potential Carried Interest Tax Increase
The White House is seeking to offset its $447 billion job-creation
proposal in part with a tax hike on carried interest. At this point,
the prospects for a job-creation package remain uncertain; House
Republican leaders are signaling they may be open to proposals
POO Crew POO Bags!
These high Quality,
Biodegradable &
Non-Toxic bags fit all
Waste Stations at your
community.
LOCAL COMPANY!
LOWEST PRICE GUARANTEED!
FREE DELIVERY!
303.653.5355
[email protected]
Block on Illegal Immigrant Harboring Law
Renewed in Alabama
A federal judge has granted a preliminary injunction that blocks
enforcement of parts of an Alabama immigration law (Ala. Laws Act
2011-535) already on hold, including the law’s provisions that punish
rental property owners for “harboring” illegal immigrants.
On September 28, U.S. District Judge Sharon Lovelace Blackburn
ruled that neither Congress nor the U.S. Supreme Court has defined
“harboring”, but federal law nonetheless preempts Section 13 of
Alabama’s statute, making it unenforceable (U.S. v. Bentley, 5:11-cv2746, U.S. District Court, Northern District of Alabama (Birmingham).
Importantly, the judge noted that federal law explicitly and
implicitly permits apartment owners to provide rental housing to
individuals without legal documentation. That rejected Alabama’s
argument that only providing rental housing without a further
proactive act to someone known or reasonably believed to be an
Let us help your company, group or club
Get Noticed!
Call today for
Custom Embroidered Apparel, Uniforms, Workwear,
Screen Printing, & Advertising Promotional Products
GET NOTICED!
Phone 303-410-0005 • Fax 303-410-9420
[email protected]
www.embroidme-westminsterco.com
11187 Sheridan Blvd., Unit 9 • Westminster, CO 80020
www.aamdhq.org
illegal alien constitutes “harboring.” The U.S. Department of Justice
and a coalition of civil rights groups opposed to the Alabama law
have already filed motions to stay the judge’s ruling that allows some
provisions of the law to go forward pending consideration of the statute
by the 11th Circuit Court of Appeals. Judge Blackburn’s decision could
spur further legal review of other recently enacted state and local
immigration laws across the United States.
You’ll be floored!
See the new CIA at
CommunityInteriors.com
E-Verify Bill Advances in U.S. House of
Representatives
On September 21, the House Judiciary Committee approved the
“Legal Workforce Act of 2011” (H.R. 2885), which would require
all employers to use the federal government’s E-Verify program to
confirm the employment eligibility of new hires. Under current law,
federal contractors must use E-Verify, and some states require most
other employers to use the system. The bill also reduces the number
of identification documents that an employer can accept when using
E-Verify and increases employer penalties. Final passage of the bill is
uncertain even if it is approved by the full House because it is opposed
by Senate Democrats.
Lawmakers Seek Foreign Capital into U.S.
Commercial Real Estate
Prior to adjourning for a late-September recess, lawmakers
introduced NAA/NMHC-supported legislation (H.R. 2989 and S. 1616)
to spur foreign capital into commercial real estate markets, including
multifamily housing, by loosening the Foreign Investment in Real
Property Tax Act (FIRPTA). The bills would:
•
Reverse IRS Notice 2007-55, which has disrupted foreign
investment in U.S. real estate markets. Rules in effect prior
to 2007 would be reinstated to allow REIT redemptions and
liquidating distributions to be treated as stock sales, exempt
from FIRPTA.
•
Double—to 10%—the amount of stock a foreign entity could
control in a publicly traded REIT without triggering FIRPTA.
Notably, during the 111th Congress in 2010, the House
overwhelmingly (402-11) passed legislation similar to the bills, but the
full Senate did not take action. The legislation was introduced in the
Senate by Senators Robert Menendez (D-NJ), Mike Enzi (R-WY) and
Chuck Schumer (D-NY) and in the House by Representatives Kevin
Brady (R-TX), Joe Crowley (D-NY), Shelley Berkley (D-NV), and Patrick
Tiberi (R-OH).
IRS Provides LIHTC Relief to Vermont
Storm Victims
The Internal Revenue Service (IRS) has issued Notice 2011-74 to
suspend certain Low-Income Housing Tax Credit (LIHTC) requirements
in areas of Vermont impacted by Tropical Storm Irene beginning on
August 27, 2011. The IRS will allow the Vermont Housing Finance
Agency to suspend otherwise-applicable income limitations and
non-transient requirements to allow owners of low-income housing
to temporarily provide vacant units to displaced storm victims. Rent
restrictions will continue to apply to such units. Although the Vermont
Housing Finance Agency will determine how long requirements are
suspended, relief may not extend beyond September 30, 2012.
AIMS is the apartment industry’s grassroots network operating under
NAA and NMHC’s Joint Legislative Program. AIMS represents more
than 54,000 multifamily housing advocates. Additional AIMS Updates
available at www.naahq.org.
www.aamdhq.org
ADVERTISING DIRECTORY
Thank you to the following companies for their
continued support of Apartment Trends.
ADVERTISER
PAGE
ABC Apartment Solutions
44
Apartment Book
42
48
Apartment Guide
14
Apartments Etc.
Back
Arbor Carpet
47, 48
Community Interiors
7, 51
Cort Furniture Rental
Inside Back
Drain-O-Rooter
48
EmbroidMe
50
Executive Coatings
8
FastSigns
3
For Rent Media Solutions
2
Invisible Waste
6
Lone Star Towing
48
WELCOME
NEW MEMBERS
New Owner Members
Concierge Management Sevices
Barbara Moffitt, CAM
8330 E. Quincy Ave.
Denver, CO 80237
Ph: (303) 740-8665
F: (713) 583-2791
[email protected]
www.conciergeapts.com
Units: 0
Kari Koppes
16050 Hedgeway Dr.
Parker, CO 80134
Ph: (303) 909-0177
[email protected]
Units: 1
Lori Hansen
787 Forest St
Denver, CO 80220
Ph: (303) 596-8071
[email protected]
Units: 1
The Lynd Company
Mitzi Ramirez
50 S. Steele, Ste. 505
Denver, CO 80209
Ph: (720) 583-0898
F: (210) 798-8915
[email protected]
www.lyndworld.com
Units: 0
The Poo Crew
50
Push Petal Pull
Inside Front
Platten, Alderson Real Estate Investments
Bill Platten
PO Box 3971
Greenwood Village, CO 80155
Ph: (720) 560-0310
F: (303) 790-2315
[email protected]
Units: 9
Quality First Plumbing
44
New Supplier Members
RenterReviewed.com
10
Roof and Gutter Guys
48
Spire Design Studio
9
Studio Victor Sanchez
40
Colorado Mountain Express/Vail Resorts
Robert Tschupp
PO Box 580
Vail, CO 81658
Ph: (800) 525-6363
F: (970) 754-3750
[email protected]
www.ridecme.com
Lynett Brockman & Assoc. 42
E Street Communications
Mike Maloney
96 Inverness Drive East, Suite G
Englewood, CO 80112
Ph: (720) 425-7115
F: (866) 724-8096
[email protected]
www.estreet.com
Excelerated Oil
Juli Frey
1440 S. Cherry St.
Denver, CO 80222
Ph: (303) 489-1642
F: (303) 757-5086
[email protected]
www.exceleratedoil.com
Parking Authority
Joel Perri
850 E. 48th Ave
Denver, CO
Ph: (303) 719-2067
[email protected]
www.parkingauthority.com
Platinum Coatings
Chris Unruh
7379 S. Ingalls Ct.
Littleton, CO 80128
Ph: (303) 288-8600
F: (303) 932-0830
[email protected]
www.platinumcoatingsllc.com
Property Maintenance and Construction
Eli Williams
5075 S. Syracuse St., Suite 800
Denver, CO 80207
Ph: (303) 482-2852
[email protected]
www.pmacgc.com
RLM Insurance Agency
Randy Meyer
PO Box 1720
Parker, CO 81034
Ph: (303) 730-1045
F: (303) 730-1639
[email protected]
Rocky Mountain Access Controls, Inc
Paul Bowen
8345 Quebec St.
Commerce City, CO 80022
Ph: (303) 339-6746
F: (303) 339-6996
[email protected]
www.rmacontrols.com
Western States Fire Protection Company
Kevin Olmstead
7026 S. Tuscon Way,
Centennial, CO 80112
Ph: (303) 792-0022
F: (303) 790-3874
[email protected]
www.wsfp.com
www.aamdhq.org
living smart
furniture flexibility for your life
Tens of thousands of people every year make CORT the most trusted source for their
temporary furniture solutions. Moving for a New Job? Heading Off to School?
Landing a Temporary Assignment? Making a Fresh Start?
CORT makes living smart easy...
Furniture
•
Housewares
Showroom & Clearance Center
600 S Havana Street
Aurora, CO 80012
303.344.5114
•
Home Accessories
Rental Showroom
1885 W 120th Ave, #200
Westminster, CO 80234
303.920.9117
CORT.com
I
888-360-CORT
•
Electronics
PERIODICALS
Apartment Association of Metro Denver
3773 Cherry Creek North Dr. , Suite 1001
Denver, Colorado 80209
(303) 329-3300
TIME VALUE MATERIAL
apartments etc –
Leases, not Leads
Our Multi-faceted Marketing Program has proven success.
Based on four key components, apartments etc offers a fresh approach to
marketing for the apartment industry.
Upscale Directory I Internet I Outreach Marketing I Apartment Locating
Our focus is
making your
business
successful.
All for a fixed monthly fee
Sherri Champignon I vice president of business development
[email protected] I 303-883-7215
Colorado’s Premier Apartment Marketing Service

SuPPLieR cOMPANY - Apartment Association of Metro Denver

Transcription

Similar documents

Willemstraat € 795,- pm 2282 CB, Rijswijk

butterflies are free

PDF - AlbertGood.Com

Chapter Nineteen

multifamily development and investment

standard food and beverage concession agreement

How to buy IN

River Bend at Florham Park Florham Park United States of America

PDF - AlbertGood.Com

La Città del Vaticano a pochi passi

Development and Construction Management

Property Management