ADAND Conference November ADAND Conference November

Treasure
on the
High Plains!
ADAND
ADA
Conference
November 14-15, 2011
R amkota Hotel, Bismarck , ND
N
Treasure
on the
High Plains!
ADAND
ADA
Conference
November 14-15, 2011
R amkota Hotel, Bismarck , ND
N
Ahoy Mateys!
"Treasure on the High Plains!" awaits our swashbuckling
band of ADAND dealers November 14-15 in Bismarck, ND.
While pirates typically patrol the "high seas" in search of
treasure, our dealers know that riches abound on the high
plains, and an ocean of knowledge can be found at our annual conference. A mix of business, industry, and social events
Page 2 • ADAND 2011
has been designed to help dealers embrace adventure and
chart a course for success!
Step lively, pirate fanciers! The conference dates are on
the horizon! Hoist the sails and register today – and don’t
forget yer first mate and the crew of yer dealer"ship!"
We’ll be lookin’ for ye in Bismarck - ARRR!!!
CORPORATE SPONSOR RECOGNITION
It is with great pride and gratitude that we acknowledge the corporate
sponsors of our 2011 ADAND Conference. It is through the support
and commitment of the following companies that ADAND is able to
provide its members with a first-class educational and social event.
Pinnacle Sponsor
American Financial and Automotive Services
Elite Sponsors
Association Services Inc.
Farm & Ranch Guide
Partner Sponsors
ADESA Fargo
ADP Dealer Services
Manheim Minneapolis and Northstar Minnesota Auto Auctions
Ramkota Hotel - Bismarck
Reynolds & Reynolds
General Sponsors
Auto Auction of Montana
Automotive Parts Solutions Inc.
AutoSoft International
Brady Martz & Associates P.C.
Dealer Development Systems
DSI Automotive Products
Eide Bailly LLP
Federated Insurance
JM & A Group
Mid-State Auto Auction
All registered dealers and industry friends are
invited to attend our Dealer/Employee Luncheon at
11:30 a.m. on Monday, November 14, where corporate
sponsors will be formally recognized and thanked.
ADAND 2011 • Page 3
2011 ADAND CONFERENCE PROGRAM
Treasure on the High Plains
RAMKOTA HOTEL, BISMARCK, ND • NOVEMBER 14-15, 2011
MONDAY, NOVEMBER 14, 2011
8:00-9:30 A.M. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .“The Gathering”
Continental Breakfast for All Attendees
Sponsored by Ramkota Hotel-Bismarck
9:00 A.M. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Welcome
ADAND Chairman Justin Theel, Bismarck, and 1st Lady Missy Theel
Welcome by ND Ag Commissioner Doug Goehring, Bismarck
9:30-11:15 A.M. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Opening Super Session
“You Just Have to Laugh”
David Naster, Lenexa, KS
Sponsored by Association Services Incorporated
11:30 A.M.-1:00 P.M. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Dealer/Employee Luncheon
Sponsor Recognition and Awards
Annual Business Meeting
“ADAND Chairman’s Report” Justin Theel, ADAND Chairman, Bismarck
“DEAC/CARPAC Report” Renard Bergstrom, Devils Lake
Election of Officers
1:15-3:45 P.M. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Employee Seminar
“Defining Your Differentiation in the Marketplace”
Thomas Winninger, Minneapolis, MN
1:15-2:30 P.M. – National Issues • 2:45-4:00 P.M. – State Issues . .Open Forum (Dealer Principals Only)
Panel Discussion Leaders
NADA Chairman-Elect William P. Underriner, Underriner Motors, Billings, MT
NADA Director and VP of NADA District 3 Donovan Bertsch, Theel Inc., Bottineau, ND
ND Representative/Assistant Majority Leader Don Vigesaa, V-W Motors, Cooperstown
Darwin Lindahl, Darwin Lindahl Architects, P.A., Minneapolis, MN
ADAND Chairman Justin Theel, Cedric Theel Toyota Scion, Bismarck (moderator)
6:00 P.M. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Courtyard Hospitality
Capture a convention memory in our photo booth!
7:00-9:00 P.M. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Dinner & Entertainment
Banquet Meal Sponsored by American Financial and Automotive Services
Grand Prize Drawing for $1,000 Cash*
“You Won’t Believe What Your Ears Will See!” Herb Dixon, Vancouver, Canada
Dress Casual - A night to relax and enjoy!
9:00-11:00 P.M. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Courtyard Entertainment
Featuring Live Music by Scott Prebys & Friends
Automobile Dealers Association
of North Dakota
Box 2524 • Fargo, ND 58108-2524
701-293-6822
Fax: 701-293-6824
www.adand.com
Page 4 • ADAND 2011
*Must be a fully registered ADAND dealer or employee to win.
ADAND 2011 Conference Program
designed and produced by
TUESDAY, NOVEMBER 15, 2011
8:00-10:00 A.M. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Inspirational Breakfast
2011-2012 Chairman and 1st Lady Recognition • Passing of the Gavel
“Supersonic Survivor”
Brian Udell, Phoenix, AZ
10:15-11:45 A.M. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Dealer/Employee Seminar
“The Performance Puzzle”
John Spader, Sioux Falls, SD
11:45 A.M. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Convention Adjourns*
*ADAND members are welcome to stay for the remaining portion of the NDIDA Convention, which runs through
Wednesday morning, November 16. NDIDA programs and meal function tickets are available at the registration desk.
Convention Headquarters: Ramkota Hotel • 800 South 3rd Street • Bismarck, ND • 701-258-7700
Registration/Extra Tickets – Dakota Ballroom Foyer
Monday: 8:00 am - 4:00 pm Tuesday: 8:00 am - 4:00 pm Wednesday: 8:00 am - 8:30 am
Registration Fees: Pre-registration recommended.
Before November 4: First registrant $150; all subsequent registrants are FREE*
At Convention: First registrant $150; all subsequent registrants are $50 ea.
Extra Tickets: Available in advance or at registration desk and only in addition to a full registration from your firm.
Lodging: Reservations may be made at our headquarters hotel, the Ramkota Hotel, Bismarck, by calling (701) 258-7700.
*$25 no show fee for each secondary registrant not in attendance.
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Fraud Investigation Services
The AutoCPA Group is a nationwide association of
Certified Public Accounting firms, each of whom is
dedicated to providing professional services to
automobile dealerships.
Six convenient locations: GRAND FORKS · MINOT · BISMARCK DICKINSON - WILLISTON - NORTH DAKOTA AND THIEF RIVER FALLS MINNESOTA
Visit our Web-Site: www.bradymartz.com
ADAND 2011 • Page 5
Theel follows family
tradition of service to ADAND
Like his father and grandfather before him, Justin
Theel is following in their footsteps as leader of the
Automobile Dealers Association of North Dakota.
That wasn’t his plan growing up, but fate has a way of
stepping in to make the unexpected a reality.
“I’m a third generation chairman of the association.
My grandfather assumed this office in 1962, and my
father in 1987,” Justin said.
Justin is currently the owner and vice president of
Cedric Theel Toyota Scion in Bismarck, N.D. His
father, Cedric Theel, is still president of the operation.
The dealership actually has its roots in Rolla, N.D.,
where Justin’s grandfather, Bruce Theel, got in the car
business by opening Theel Motors, Kaiser-Frazer
dealership in 1946. He soon changed over and became
a General Motors dealer.
Bruce’s son, Cedric, got the dealership bug and
bought his first store in Bottineau after graduating
from General Motors Institute and working for
General Motors. Cedric then purchased a Dodge dealership in Bismarck in 1985 while also keeping the
Bottineau store open.
Over the years Cedric had opened four different
franchises in Bismarck where the business remains a
household name.
As a child, Justin worked in the dealership and
began learning about the business, from the ground up.
“I got assigned many jobs nobody wanted to do –
pulling weeds, picking up garbage, cleaning floor
drains and washing cars,” he said. “I didn’t think I
wanted any part of the dealership at that time.”
and again took on
many “ground floor
opportunities” while
also learning the ins
and outs of running a
business.
He took part in the
National Auto Dealers
Association academy
for potential dealership
owners and graduated
from that in 1999.
Justin Theel
“You learn a lot in that program. I worked in all of
the departments the year I was in the NADA Academy,
learning it all from the ground up. I call it my master’s
degree in the auto business,” he said.
A couple years after that, in 2001, he took over as
general manager and then began to buy his father out.
“Dad told me back then ‘this is the last promotion
you’re ever going to get in this business’,” Justin said.
Justin and First Lady Missy, and their two daughters, Shea, 9, and Reece, 6, reside in Bismarck.
Over the years there have been many changes to the
dealership. One of the biggest was the construction of
a new building just off I-94 in east Bismarck in 2008.
That was followed by the loss of the Dodge franchise
when Chrysler went bankrupt. Now the dealership is a
Toyota Scion franchise.
“But through it all we have had a lot of excellent
long term employees, some who have been with us
since we bought the Dodge dealership in 1985,” Justin
said.
A very good high school hockey player, Justin went
to Notre Dame on a hockey scholarship. However, an
injury cut short that career.
These days Justin sees membership in the ADAND
as important as ever.
“After graduation I looked at coaching opportunities in the United States Hockey League and other
options, but after a while I realized the family car business looked like a pretty good opportunity,” he said.
“Our biggest issues that we face as dealers are
things that come out of Washington D.C.,” he said.
“We need to keep a close eye on all the regulations that
seem to be happening right now.”
He returned to Bismarck and the business in 1998
Page 6 • ADAND 2011
Justin Theel continued on page 7
“You Just Have to Laugh!”
David Naster grew up in a smart-alec family that
taught him how to survive with humor, and he’s made
his living making people laugh for 34 years. David’s
first two books, “You Just Have To Laugh through
Tough Times” and “When Work Gets TOUGH – You
Just Have To Laugh” were voted “Best Humor” award
of 2007 and 2008 by the Association of Applied
Therapeutic Humor, an international organization of
doctors, nurses and health-care professionals. David’s
latest book, “Is there Laugh after Death” is a sincere
and groundbreaking approach to offering humor in
grief.
David’s humor is compared to Robin Williams and
Red Skelton, and his philosophies are embraced by
notable personalities such as Patch Adams, Dr. Bernie
Siegel, and the founder of Southwest Airlines, Herb
Justin Theel from page 6
He said auto dealers need to stick together like they
did through the bankruptcies and credit issues that
they saw a few years ago.
“When things are going well on a state or even a
national level, the dealer organizations are probably
the least utilized as they ever are,” he said. “But when
things get tough – when Congress passes laws that are
going to impact the auto dealers – that’s when the
organization is very important. That’s when the work
done during the easier times really pays off.
“One dealer or one dealer organization can’t do it,
but dealer bodies together have a lot of clout.”
During his term as chairman, Justin said the major
initiative of the organization was making major
changes to franchise legislation laws.
“That really helped strengthen our local dealerships,” he said. “It gave our franchise dealers a little
more backbone when it came to dealing with manufacturers.”
The staff of the organization is top notch when it
comes to working on the issues and with the individual dealerships.
“It starts with the people, many of which have been
there for years. It’s a great staff that works with the
Kelleher.
“Humor in the workspace
is a joke,” David says. “It's
the ‘humor in your headspace’ that matters. It's your
job to make yourself laugh not other people. Make the
choice to think funny - it's
your greatest weapon against
stress, worry and fear.”
David Naster
“You Just Have to Laugh” – five words that will
change the way you get through tough times. Don’t
miss this hilarious, yet thought-provoking, presentation
at our conference’s opening Super Session on Monday,
November 14!
dealers,” he said. “And I’ve told people many times
that you won’t find a person more prepared than
Matthew Larsgaard (ADAND President/CEO). We’re
very lucky to have Matthew and to have him leading
the organization. We have a solid organization from
top to bottom.”
Justin said it’s important for members to get
involved in the organization.
“The work of the organization is very important,
not only for the dealership, but also the people working there and for the community in which they’re
located,” Justin said, adding it’s also important for
members to attend the convention.
“Not only is the convention a good opportunity to
learn about what’s happening in the industry on a
national level, but what I take from it more than anything is the chance to visit with other dealers, to
socialize and find out what’s happening, not only in
your neighborhood, but across the state.”
Justin and Missy welcome everyone to this year’s
convention.
“It will be a very upbeat conference with a lot of
good speakers,” he said, adding that members will
enjoy the camaraderie and lifelong friendships they’re
building.
ADAND 2011 • Page 7
Page 8 • ADAND 2011
ADAND 2011 • Page 9
Page 10 • ADAND 2011
Defining Your
Differentiation in
the Marketplace
Thomas J. Winninger is
referred to as America’s
Market Strategist.
He
believes the “only true differentiator is smart thinking!”
Thom is the founder of
WINNINGER Resource
Companies,
Inc.
a
Minneapolis based group Thomas J. Winninger
that helps companies attain
market leadership through differentiation. In the past
34 years he has helped over 2800 companies rethink
how they create their uniqueness. His concepts and
strategies have been published in 6 books and 300
trade journal articles, and presented at over 1000 conferences. He was referred to by Success Magazine as
“one of the best minds of our times!”
“Differentiation,” says Thom, “is the key attribute
of leadership companies.” He goes on to explain that
the only way you can effectively differentiate your
business is to see it from the customer’s point of view.
He’ll help you to understand the importance of valueadded uniqueness, develop an environment that brings
you closer to your REAL customer, learn to identify
positive and potentially negative functions in your
business, and respond effectively to price competition.
Thom’s market strategies have been featured on
CNBC, First Business, Boardroom Reports, Venture
and Success Magazine. His best selling books “Price
Wars,” “Full Price,” “Sell Easy,” and "BULLSEYE"
share what market leaders are doing to consistently hit
the mark.
What makes your business different? Explore the
unique possibilities during Thom Winninger’s session
on Monday afternoon, November 14!
ADAND 2011 • Page 11
Dealer Open Forum to Address
State and National Issues
On Monday, November 14, ADAND dealer principals will gather in an open forum setting to focus on
national issues from 1:15 – 2:30 p.m., and state issues
from 2:45 – 4:00 p.m.
ADAND is pleased and honored to be joined in this
important discussion by the Chairman-elect of the
National Automobile Dealers Association (NADA),
William P. Underriner. Mr. Underriner is President and
co-owner of Underriner Motors in Billings, Montana,
operating Honda, Hyundai, Buick and Volvo franchises.
He has served three terms as NADA treasurer and represents Montana’s new-car dealers on the association’s
board of directors. He is a past member of NADA’s
Executive, Industry Relations, Dealership Operations
and Membership committees. He has also served as
chairman of NADA’s Finance and Convention committees.
Mr. Underriner will deliver a report on a variety of
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issues that are affecting the
auto industry nationwide.
He will then join a panel
including: ADAND Past
Chairman and
NADA
Director Donovan Bertsch,
Theel Inc., Bottineau;
ADAND Past Chairman and
ND Representative/Assis- William P. Underriner
tant Majority Leader Don
Vigesaa, V-W Motors Inc., Cooperstown; and Darwin
Lindahl, Darwin Lindahl Architects, P.A., Minneapolis,
MN. The panel will focus on state issues and will be
moderated by ADAND Chairman Justin Theel of
Cedric Theel Toyota Scion, Bismarck.
Please note that the Dealer Forum is open to
ADAND Dealer principals only. All other ADAND
attendees are invited to attend Thomas Winninger’s
session also beginning at 1:15 p.m.
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Page 12 • ADAND 2011
“You Won’t Believe What
Your Ears Will See!”
What do you get when you combine hilarious comedy and sound impressions? Herb Dixon! You have to
see him to believe him!! Herb Dixon takes everyday
life experiences and skews them into epic comedy
extravaganzas. It's the kind of material everybody can
relate to because it happens to everybody, all the time.
Only with Herb, it's always a lot funnier! A Comedy
Sound Impressionist, Herb brings a 3rd dimension of
totally realistic sound to his performances. Squealing
tires, the sound of helicopter blades and even barking
dogs punctuate his energetic story telling. Horses,
cars, trains, planes! Boats, wild motorcycles and sinking ships. See, hear, and feel the vibration of hilarious
comedy entertainment!
Herb Dixon was born in Vancouver, British
Columbia but grew up in the heart of the west, that
original cow-town, Calgary, Alberta. As a teenager, he
discovered he could make
people laugh - really laugh!
With his rubber face, his
ability to recreate sounds,
and his talent to tell an
engaging story, it seemed he
was destined for a career in
comedy. So, in 1979 he
began making club audiHerb Dixon
ences laugh as an amateur
comic in Vancouver's comedy Clubs. Through the
years, Herb has built and honed his material on his
way up the ladder of comedy. Today, Herb Dixon is
one of North America's most sought-after comedy
acts!
“You Won’t Believe What Your Ears Will See” at
our annual banquet on Monday, November 14!
2011 Automobile Dealers
Association of North Dakota Annual Conference
ADAND 2011 • Page 13
“Supersonic Survivor”
At nearly 800 M.P.H., Brian Udell holds the record
for surviving the highest speed ejection from a U.S.
fighter aircraft. During our Inspirational Breakfast on
Tuesday, November 15, he will share his incredible
story of survival in the Atlantic Ocean.
Brian began flying at the age of nine. He took his
first cross-country flight at the age of ten. Since then
he has accumulated over 9,000 hours in a variety of
both civil and military aircraft. He was one of only
sixty candidates across the United States selected to
attend the Euro-NATO Joint Jet Pilot Training program. Brian graduated number one in his class and
was awarded the Air Training Command Commanders Cup Trophy. He was one of the first
Lieutenants selected to fly the F-15E Strike Eagle, and
went on to his operational unit where he became an
Instructor, Mission Commander, and Air to Ground
Top Gun winner.
Brian has flown over 100
combat
missions
in
Southwest Asia and logged
nearly 2000 hours in the
Strike Eagle. He received
four Air Medals and three
Aerial Achievement Medals
for combat missions over
the skies of Iraq. Brian’s
military career spanned ten
years. He left the Air Force
Brian Udell
in 1999 and is currently a
pilot with Southwest Airlines and a speaker with The
Aviation Speakers Bureau.
Brian’s determination, perseverance, faith, and
sheer will to survive is unparalleled. His story of survival, recovery, and return to the Strike Eagle is one
you’ll never forget.
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The Performance Puzzle
When asked if they are happy with their hiring and
performance review processes, most dealers and
managers answer with a strong NO! Not surprising,
given the facts of the matter: only 20% of employees
are in a job that “fits;” 50% of all managers fail;
75% of all employees are looking for a new opportunity; and it costs 3 to 24 times a person’s annual pay
to replace them. John Spader’s session on Tuesday
morning, November 15, gets to the root causes of
why this is so, as well as solutions for changing and
improving.
Using Spader’s Total Business Success™ Model,
the session will cover the four distinct areas of developing a dealership: 1) financial strength and profitability 2) getting and keeping more customers 3)
hiring, managing, and developing high-performing
people and 4) seeing and adjusting with or ahead of
the marketplace.
Attendees are encouraged to step back and look at
I t ’ s
O u r
t o
their dealerships from a
strategic point of view,
comparing them to actual
results from a benchmark
group of dealerships in
areas such as sales per
employee, gross profit per
employee, and Spader’s
proprietary key expense
ratios.
Three types of
growth curves will also be
John Spader
discussed, including market-driven growth, employee-driven growth, and
management-driven growth.
Born and raised in South Dakota, John serves as
President of Spader Business Management, Sioux
Falls, SD. He has worked with individual businesses
in a variety of industries located around the world.
His main focus is always on the privately-owned
business whose owners’ savings are on the line.
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ADAND 2011 • Page 15
Page 16 • ADAND 2011
ADAND OFFICERS & BOARD OF DIRECTORS
Justin Theel
Robert Rydell
Cedric Theel Toyota Scion
Bismarck, ND
Honda Nissan of Grand Forks
Grand Forks, ND
Joel Sirek
Rod Wilhelm
Dan Wilson
Smith Motors Inc.
Wahpeton, ND
Don Wilhelm, Inc.
Jamestown, ND
Corwin Toyota
Fargo, ND
Chairman
Director
Jesse Peterson
Finley Motors Inc.
Finley, ND
Pat Murphy
Past Chairman
Murphy Motors
Williston, ND
ADAND President/CEO
Fargo, ND
Director
Director
Karl Christian
Director
Matthew C. Larsgaard
Chairman-Elect
Don Vigesaa
Bill Wallwork
Eide Ford Lincoln Inc.
Bismarck, ND
V-W Motors, Inc.
Cooperstown, ND
Wallwork Truck Center
Fargo, ND
Renard Bergstrom
Pam Kostelecky
Director
Past Chairman
Lake Motor Co.
Devils Lake, ND
Past Chairman
Past Chairman
Sax Motor Co.
Dickinson, ND
Past Chairman
Donovan Bertsch
Past Chairman/NADA Director
Theel Inc.
Bottineau, ND
ADAND 2011 • Page 17
PAST CHAIRMEN OF THE
AUTOMOBILE DEALERS ASSOCIATION OF NORTH DAKOTA
J. A Fleck, Bismarck............................1933-34
E. F. Berry, Jamestown..............................1935
J. A. Fleck, Bismarck ................................1936
A. T. Hansford, Fargo............................... 1937
J. A. Fleck, Bismarck.......................1938-1940
Ole Frosaker, Minot ..................................1941
J. R. Fleck, Bismarck.......................1942-1944
Elling J. Severson, Grand Forks................1945
David G. Kelly, Grand Forks ....................1946
Oscar W. Fode, Jamestown ..............1947-1948
Edgar A. Berg, Grand Forks......................1949
William C. Davis, Bismarck......................1950
Carl F. Anderson, Devils Lake ..................1951
Clifford H. Overvold, Fargo......................1952
John H. Ward, Bismarck............................1953
Clifford H. Hunstad, Carrington ...............1954
Mike K. Dallas, Hettinger .........................1955
Paul Ingwalson, Crosby ...................1956-1958
Gilbert Saxowsky, Dickinson ....................1959
Charles J. Whittey, Bismarck ....................1960
R. M. Stoudt, Sr., Jamestown....................1961
Bruce Theel, Rolla.....................................1962
Henry Nygard, Grafton. ............................1963
Ray Lorenz, Bowman................................1964
Harvey Remund, Fargo. ............................1965
Orval Roble, Harvey..................................1966
Ray Miller, Valley City..............................1967
W. W. Wallwork, Jr., Fargo........................1968
Donald O. Moe, Minot..............................1969
Emil Schimke, Grand Forks......................1970
Reuben O. Heupel, Elgin ..........................1971
H. J. Charbonneau, Dickinson...................1972
Mike McGuire, Rugby ..............................1973
Don McDougall, Detroit Lakes.................1974
Elroy Kinn, Hankinson..............................1975
James M. Fisher, Minot.............................1976
Oliver Gregory, Cavalier ...........................1977
Don Simonieg, Dickinson .........................1978
Syl J. Schumacher, Linton.........................1979
Steve Keller, Harvey..................................1980
Dick Stoudt Jr., Jamestown .......................1981
William Corwin Sr., Fargo ........................1982
Richard W. Stockman, Williston ...............1983
B. Jack Norby, Mandan.............................1984
James R. Hansen, Grand Forks .................1985
James M. Ryan, Minot ..............................1986
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Cedric Theel, Bismarck.............................1987
Don Charbonneau, Dickinson ...................1988
Walt Sanders, Jamestown ..........................1989
Cliff Loberg, Wahpeton.............................1990
Ralph J. Noll, Grand Forks .......................1991
William D. Bergstrom, Devils Lake..........1992
Harris Iverson, Grafton. ............................1993
Stan Sirek, Wahpeton ................................1994
Danny Roy, Langdon.................................1995
Pete Boesen, Fargo...........................1996-1997
Don Wilhelm, Bismarck............................1998
Casey Stoudt, Jamestown ..........................1999
Donovan Bertsch, Bottineau......................2000
Alan Kurth, Minot .....................................2001
Terry Yoney, Finley ..........................2002-2003
Pam Kostelecky, Dickinson.......................2004
Mitch Iverson, Grafton..............................2005
Renard Bergstrom, Devils Lake ................2006
Pat Murphy, Williston ......................2007-2008
Bill Wallwork, Fargo .................................2009
Don Vigesaa, Cooperstown .......................2010
Introducing AAM Online
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Account Executive
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2900 N Government Way 327
Coeur d’Alene, ID 83815
T: 1-877-359-1156 ext. 1007
F: 208-664-6631
www.autosoftdms.com
C: 208-640-3705
E: [email protected]
Page 18 • ADAND 2011
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ADAND 2011 • Page 19
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