FBO Managers Workshop

FBO Managers Workshop:
Influencing Your Airport Commission
March 27 – 28, 2012
NATA Safety 1st
Ground Audit
Standard
Finally – A Safety Rating for FBOs!
Why Do an Audit?
What Does the Audit Cover?
There is the obvious reason for
having an audit like this — that is,
to become a safer, more efficient
FBO. That reason is a tough sell to
management because the benefits
are difficult to quantify. There’s
also a business case for conducting an audit such as this. First,
this type of evaluation of your
operations could identify a significant safety risk before an accident or
incident occurs, saving you the time and money associated with a loss.
The audit covers seven separate operating areas
within an FBO.
Second, this audit can be used as a means of limiting the number of proprietary audits your facility has to complete for your aircraft operator customers. Some FBOs undergo dozens of aircraft operator audits a year, ranging
in complexity from emailed forms the FBO completes and returns to
multiple-day on-site audits with aircraft operator representatives. NATA’s
Safety & Security Committee is hopeful a successful rating from the NATA
Safety 1st Ground Audit Standard will reduce the number of individual
aircraft operator audits an FBO must go through in a year.
Third, a third-party safety and operations audit could lower your insurance
premiums or at least stave off next year’s premium increase: contact your
insurance broker.
Fourth, pursuing this type of audit could keep your customers happy. Part
135 air carriers eventually will be required by the FAA to implement a Safety
Management System within their operation. There will be a trickle-down
effect when SMS is required of air charter operators. Part of a complete SMS
is the oversight of service providers, and FBOs should expect oversight from
air charter operators to increase as SMS implementation progresses.
www.nata.aero/groundaudit
Management System – evaluates the management policies and procedures of the organization.
Safety Management System and Quality
Assurance – evaluates the facility’s safety
program, emergency response procedures, and
quality assurance procedures.
Training – evaluates the training programs of
the facility.
Standard Operating Procedures – reviews
the standard operating procedures of the facility to ensure they are properly documented and
executed.
Security – reviews the security policies and
procedures of the facility.
Occupational Safety and Health – reviews
the facility’s occupational safety and health
policies and procedures to ensure the facility is
in compliance with state requirements. (Note:
This is not a full OSHA audit.)
Environmental – reviews the facility’s environmental policies and procedures, including
stormwater pollution prevention, hazardous
materials handling, and underground storage
tank requirements.
Ground Audit Registered companies
may proudly display this logo and
will be added to an online registry.
FBO Managers Workshop:
Influencing Your Airport Commission
Tuesday, March 27
12:00 noon - 1:00 p.m.
Lunch Sponsored by:
Lunch
Wednesday, March 28
7:30 a.m. - 8:30 a.m.
Continental Breakfast
Breakfast Sponsored by:
1:00 p.m. - 5:00 p.m.
8:30 a.m. - 11:00 a.m.
FBO managers must first understand the airport manager’s
perspective to influence an airport board effectively. Panelists,
including former airport managers, will provide you with valuable
insight into applying the appropriate level of influence when
working with your airport board.
As a facility general manager, you represent the front line of
communications for our industry. In communicating with airport
managers, customers and the general public, it is imperative
that you know and understand the various initiatives being
undertaken by our industry. Your extensive knowledge and
ability to communicate information regarding relevant issues
and corresponding initiatives will greatly impact your company’s
success. Learn how to communicate your message concisely and
effectively to airport leadership and the community to promote
a sustainable working relationship and preserve the longevity of
your business. Airport Manager Perspective on Airport/FBO
Relations Workshop
Moderator:
Mr. Eric R. Byer, Vice President, NATA
Panelists:
Mr. Robert Olislagers, Executive Director, Centennial Airport
Mr. Eric J. Frankl, AAE, Executive Director, Blue Grass
Airport
Ms. Clara Bennett, Airport Manager, Fort Lauderdale
Executive Airport
Nationwide Trends Affecting FBOs And Airport
Relationships Workshop
Industry experts, including legal counsel, will share their
experiences with current issues faced by FBOs at airports
throughout the country. This workshop will provide you with
in-depth knowledge to assist you in avoiding or managing similar
problems at your own airport.
Moderator:
Mr. Eric R. Byer, Vice President, NATA
Panelists:
Mr. Leonard Kirsch, Esq., Partner, McBreen & Kopko
Mr. Christian Sasfai, Vice President and COO, TAC Air
Mr. Mike French, Director of Airport Relations and
Community Affairs, Signature Flight Support
Mr. Ted Hamilton, Executive Vice President, Operations,
Landmark Aviation
Communicating the Value of Aviation Businesses and
the Communities They Support
Mr. Michael France, Director, Regulatory Affairs, NATA
GA Infrastructure and Investment Coalition Strategy
(GAIIC) CEO Panel
The General Aviation Infrastructure Investment Coalition
(GAIIC) represents FBOs that provide services to most of
the airports across the country. The investment decision to
inject private capital into these airports demands that existing
commercial depreciation and amortization standards be
recognized. Many airports understand that encouraging private
sector investments in facilities, such as general aviation hangars,
means offering terms that best enable FBOs to utilize tax
advantages from which off-airport commercial investors benefit.
However, many other airports do not sufficiently recognize
the need to encourage investment in facilities and only offer
short-term opportunities that constrict investment and a jobcreation environment. The GAIIC was formed to develop ‘Best
Practices’ standards with airports and FBOs to facilitate longterm investment through existing commercial amortization and
depreciation practices. Panelists:
Mr. Greg Arnold, President and CEO, TAC Air
Mr. Clive Lowe, Vice President of Business Development,
Atlantic Aviation
Mr. Michael Scheeringa, President, Signature Flight Support
Mr. Jim Hopkins, Vice President of Sales and Charter,
Landmark Aviation
Speakers
Eric R. Byer
Eric Byer has had broad experience in
government and public affairs. Currently he
leads an experienced policy team at NATA
that focuses on a wide array of legislative
and regulatory issues affecting association
members.
Prior to NATA, Eric was a senior government affairs coordinator
at Smith, Bucklin and Associates. Previously he was Legislative/
Staff Assistant to Congressman William F. Clinger, Jr. of
Pennsylvania; Eric also worked for Congressman Dean Gallo of
New Jersey. He holds a B.A. in Political Science from Gettysburg
College in Gettysburg, Pennsylvania and an M.A. in Government
from Johns Hopkins University.
Robert Olislagers
Robert Olislagers has been the executive
director and CEO of Centennial Airport, in
Denver, Colorado, since September 2000. He
has been working in aviation for more than 25
years, serving as airport manager for a number
of airports throughout California and New
York.
Robert serves as a member of the board of directors for the
International Association of Airport Executives, South East
Business Partnership, HSS Security, Inc., and Developmental
Pathways. He is a lifetime member of the Air Force Association.
Notable honors include the Leadership Award from the American
Association of Airport Executives, Airport Executive of the
Year from SW Chapter of the American Association of Airport
Executives, and Airport Operator of the Year from N.O.I.S.E,
among many others. Robert has authored numerous publications
on airport security, aviation and aviation history, airport noise,
airport management, airport land use issues, as well as one book
on the history of airports.
Eric J. Frankl, A.A.E.
Eric Frankl is the executive director of
Lexington Blue Grass Airport. He has overall
responsibility for the day-to-day management
of the airport, including airport operations,
finance and administration, development
and community relations. He has worked
in the airport industry for more than twenty years. Prior to his
appointment at Blue Grass Airport, Eric served as the executive
director at the Toledo-Lucas County Port Authority in Toledo,
Ohio, and Abraham Lincoln Capital Airport in Springfield,
Illinois. He also served as the director of operations at Fort Wayne
International Airport in Fort Wayne, Indiana.
Eric is a graduate of Bowling Green State University where
he received a Bachelor of Science in Aviation Management in
1986. He received his professional accreditation in 1996 from
the American Association of Airport Executives, and served as
president of the Great Lakes Chapter of the American Association
of Airport Executives in 2004/2005.
Clara Bennett
Clara Bennett is the manager of Fort
Lauderdale Executive Airport, directing the
day-to-day operations of one of the busiest
general aviation airports in the country, which
is home to more than 700 aircraft and nearly
200 aviation-related businesses.
Clara was named the 2004 General Aviation Airport Manager of
the Year by the Federal Aviation Administration Southern Region
Airports Division and received the National Air Transportation
Association’s Airport Executive Partnership Award in 2006.
Clara has a Bachelor of Science in Aviation Management from
Florida Tech and a Master of Business Administration from Florida
Atlantic University. She is a native of the Dominican Republic.
Leonard Kirsch, Esq.
Leonard Kirsch is chair of the Airport and
Aviation Law Group of McBreen & Kopko, a
multi-state law firm. He has represented FBOs,
ground handlers, airlines, airport landlords,
and other aviation services companies for
more than 30 years in day-to-day matters,
Speakers
airport and lease negotiations, Part 13/Part 16 complaints and
acquisitions and sales of FBOs and SASOs. Leonard represents
the NATA Airline Services Council, works closely with the NATA
on FBO matters and sits on the association’s Airports Committee.
In the last several years, he has filed numerous Part 13 and Part
16 complaints, negotiated with numerous airport authorities and
advised many FBOs, from single source FBOs to major chains.
Christian Sasfai
Christian Sasfai is a 25-year veteran of the
aviation industry and currently the VP and
COO of TAC Air, a division of Truman
Arnold Companies. After soloing at age 16,
he earned his flight instructor certificate and a
commercial pilot’s license.
Christian’s aviation business experience includes a short stint
in airport management, consulting and aviation research at
Aviation Resource Group International, as well as management
and operations responsibilities at Stevens Aviation and Landmark
Aviation. In addition, Sasfai has been a visiting assistant professor
for his alma mater, Southern Illinois University, in its aviation
management degree program. He holds a Bachelor of Science
in Aviation Management from Southern Illinois University,
Carbondale, and a master’s degree in business administration.
Mike French
Mike French is director of airport relations
and community affairs with Signature Flight
Support. He was previously employed by
Signature Flight Support for five years and
held the position of general manager in St.
Louis and operations manager at Centennial
Airport in Denver. Prior to rejoining Signature, Mike was with
Enterprise Holdings where he managed major capital projects for
Enterprise’s airport-related rental car facilities.
Mike started his career in aviation with the St. PetersburgClearwater International Airport where he held several roles,
including airport operations manager and security coordinator.
Mike graduated from the University of South Florida with a
Bachelor of Science in Management.
Ted Hamilton
Ted Hamilton currently serves as the
executive vice president of operations for
Landmark Aviation, a position he has held for
the company and its predecessors for the last
five years. He also served as vice president of
operations for the Trajen FBO Network, now
a subsidiary of Atlantic Aviation. Ted began his career in general
aviation in 1998 as a director of operations and chief pilot for the
first of two charter companies and subsequently as the chief pilot
for two corporate flight departments.
Prior to beginning his career in corporate aviation, Ted served 26
years in the U.S. Marine Corps where he held positions including
an aircraft squadron commanding officer and the operations
officer and executive officer of a Marine Corps Air Station. Ted
holds a Bachelor of Science from Murray State University and a
Master of Arts from Pepperdine University.
Michael France
Michael France joined NATA in March
2009 as director of regulatory affairs, and is
responsible for handling issues that affect
the association’s FBO and general aviation
airport members as well as all environmental
matters and flight training. He is also the staff
representative to NATA’s Airports, Environmental and Flight
Training Committees. He began his career in aviation as a line
service technician for Jet Services, Inc in Manassas, Virginia,
and served as the quality control and training coordinator for
Volo Aviation prior to joining NATA. Mike studied Chemistry
Education at Ball State University in Muncie, Indiana.
Greg Arnold
Greg Arnold is president and CEO of Truman
Arnold Companies (TAC), a privately owned
national petroleum marketing and aviation
fixed base operation company, started by his
father, Truman Arnold, in 1964. Greg was
appointed president and CEO in 2003.
Active in both industry and civic activities, Greg continually
achieves a winning balance among the many different TAC
divisions and business interests. His passionate management
style empowers and inspires the team he has built that currently
achieves annual sales in excess of $3 billion. Greg strives for
habitual success in all areas of the company and accepts nothing
less than excellence from himself and his associates.
Speakers
Clive Lowe
Clive Lowe is vice president of business
development at Atlantic Aviation.
His responsibilities include portfolio
development, commercial airline business,
and government affairs. He has more than 25
years of experience in real estate development,
mergers and acquisitions, and operations management, primarily
in the airport and aviation services sector. He has managed an
FBO chain, and has held senior and board level positions with
Macquarie Airports North America, Avports, American Port
Services and BAA. He has been involved with airport-related
public-private partnerships throughout the Americas and the UK,
and sits on the Americas board of an international professional
standards and public interest real estate and construction body.
Michael Scheeringa
As president of Signature Flight Support
worldwide, Michael Scheeringa is responsible
for Signature Flight Support’s 102 fixed
base operations. his background includes
commercial and general aviation. Before
joining Signature, Michael was chief executive
officer of Flight Options, which was the world’s second largest
operator of business jets. Prior to that, he spent 13 years at US
Airways, held officer level positions, and had the oversight of
several of the company’s wholly-owned subsidiaries. Michael
earned a degree in transportation and logistics management from
Arizona State University.
Jim Hopkins
Jim Hopkins has 26 years of financial and
operations experience in the aviation industry,
all with Landmark Aviation. During his tenure
at the company, he has held various positions,
each with full profit and loss responsibility
from flying aircraft to overseeing the fixed base
operation network. Jim participates in Landmark’s mergers and
acquisitions. He is often called on because of his history with the
company and experience in finding solutions that are satisfactory
to all parties. He is a graduate of Virginia Polytechnic Institute and
State University, with a major in management and marketing. He
is a commercial pilot and has more than 4,000 hours of flight time.
NATA To Raise Funds For
Combat Wounded:
NATA has once again partnered with the
Veterans Airlift Command (VAC) to raise
funds for combat wounded. The VAC is
a charitable organization that provides
free air transportation to wounded
warriors, veterans, and their families
for medical and other compassionate
purposes. NATA and VAC have
established a special fund, NATA Wings
for Warriors, for NATA members and
friends to contribute to the organization.
What can you do to help?
Make a personal or corporate contribution to
the NATA Wings for Warriors fund by visiting
www.veteransairlift.org.
• Share the VAC mission with fractional
share owners and card program
members. Ask them to donate unused
flight hours to the VAC.
• Give a corporate gift of flight hours to
the VAC.
• Visit the VAC display at the FBO
Leadership Conference to learn more
about the organization.
• Help raise awareness of the VAC with
your aircraft owner and pilot friends and
colleagues.
www.veteransairlift.org
NATA’s Safety 1st
Comprehensive Online Training
NATA’s Safety 1st Online
Training Includes…
Online Training Allows You To…
• Put safety first
• Ramp Communications
• Instruct to one standard
• Professional Line Service
• Safety Awareness
• Improve operational efficiency and
effectiveness
• Customer Service
• Ensure safe employees and service
• Safety and Security
• Track student progress automatically; eliminate tedious training paperwork
• De/Anti-Icing
• Stay current with the latest regulations
• Minimize time away from work
www.nata.aero/PLST
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A Capital Week
For Aviation Business
March 27-30, 2012, at the Hyatt Regency on Capitol Hill, Washington, DC
FBO LEADERSHIP CONFERENCE
11:00 a.m. March 28 to 11:00 a.m. March 29
Developed for the leading executives
and managers of fixed base operations,
the annual FBO Leadership Conference
features nationally recognized experts
who provide the latest intelligence, tactics
and strategies to maximize success.
NATA INDUSTRY EXCELLENCE
AWARDS DINNER
7:00 p.m. Wednesday, March 28
NATA annually recognizes individuals,
offices, and organizations demonstrating
excellence in their field and the highest
level of customer service. NATA’s
Industry Excellence Awards are given to
exceptional individuals and organizations
that have helped improve the general
aviation community.
NATA ANNUAL MEETING AND
ELECTION OF NATA OFFICERS AT
THE DAY ON THE HILL LUNCHEON
11:30 a.m. to 12:00 noon Thursday, March 29
DAY ON THE HILL LUNCHEON
12:00 noon to 1:00 p.m. Thursday, March 29
CONGRESSIONAL APPOINTMENTS
1:00 p.m. to 5:00 p.m. Thursday, March 29
NATA’s Day on the Hill event is a valuable
opportunity for members to visit with
their Members of Congress to discuss
issues important to the general aviation
community, including the value of their
business to that congressional district
and/or state. NATA has been coordinating
this event for nearly 15 years, and it
has been incredibly successful, with
an average of 100 participants and
meetings with more than 150 Members
of Congress annually. This event is a
“grassroots army” approach to promote
key issues affecting the aviation business
community. COMMITTEE MEETINGS
You can still register for these events at
NATA’s registration desk.
8:00 a.m. to 3:00 p.m., Friday, March 30
The NATA committees will meet to
propose and discuss solutions to hot
topics in all segments of GA. Committees
holding meetings include Airports,
Air Charter, Aircraft Maintenance
and Systems Technology, Business
Management, and Safety and Security.
Location for All Events:
Hyatt Regency on Capitol Hill,
Washington, DC