Congratulations Award Winners! - APCO-NENA

WASHINGTON STATE
APCO-NENA CHAPTER
MAY 2016 NEWSLETTER
Washington APCO-NENA Announces the
2015 Public Safety Communications Award Winners
Washington APCO-NENA is pleased to announce the winners of the 2015 Public Safety Communications
Awards. The recipients were chosen from a field of excellent nominees for their commitment to
professionalism in the public safety communications industry and for their service to their agencies and
communities. Award winners will be honored at the Awards Banquet at the Washington State Public Safety
Communications Conference in Kennewick, WA on June 23, 2016.
It is our pleasure to announce the following award categories and winners:
TELECOMMUNICATOR OF THE YEAR FOR SUSTAINED SUPERIOR PERFORMANCE
Molly Elliott – RiverCom 911, Wenatchee, WA
TELECOMMUNICATOR OF THE YEAR FOR HANDLING OF A CRITICAL INCIDENT
Jill Danielsen – Kitsap County 911 – CENCOM, Bremerton, WA
PUBLIC SAFETY TECHNOLOGIST OF THE YEAR
Kirk Burress – WSP, D8 Bremerton, WA
TEAM OF THE YEAR FOR HANDLING OF A CRITICAL INCIDENT
Drew Tetrick, Bill Main, Laura Woodrum, Cristina DeMello, Jamie Aumock, Sarah
Portrey, and Christy Anderson - Kitsap County 911 – CENCOM, Bremerton, WA
“The important work of answering 911 calls, dispatching appropriate resources, and maintaining the systems
that are needed is performed by hundreds of public safety communications personnel in over 65 agencies
across the state of Washington” said Chapter President Jackie Jones. “It is a privilege to honor our awards
recipients who work behind the scenes to provide outstanding service to the residents and visitors to the
state.”
The mission of the Washington Chapter of APCO-NENA is to join together as public safety communications
professionals to lead, learn, and leverage our influence for the benefit of our profession, the public safety
workforce, and ultimately the public we serve. We do this by providing training, networking, and leadership
opportunities, asserting political influence and voice for issues related to our industry, and sharing
information and answering questions.
Congratulations
Award Winners!
WASHINGTON STATE
APCO-NENA CHAPTER
MAY 2016 NEWSLETTER
A Letter from the WA APCO-NENA President
Jackie Jones
Summer Conference!
The “Summer Conference” also known as the Public Safety Communications
Conference (PSCC) is just a month away! Get ready for a week filled with learning,
networking and celebration! On Tuesday, June 21st there will be a Director/
Manager’s Meeting followed by our Chapter Meeting. We will hold our annual
Chapter Officer elections during the meeting followed by the Chapter Dinner with
entertainment by Chapter Services! On Wednesday, June 22nd, there will be a
New Attendee Breakfast for first time attendees and then we will kick-off the
Conference with an opening ceremony and Keynote Presentation by Matt Walker!
Jackie Jones
At lunch we will have a Special Presentation by Ron Holifield about Recruiting and
President
Selecting Rock Stars! There will
be lots of training tracks
throughout the conference and
the Mentoring Committee’s
popular Speed Networking will
be played on Wednesday and
Thursday! Don’t miss the Grand
Opening of the Vendor Floor on
Wednesday at 5:15! On
Thursday, June 23rd, we’ll have
a jam-packed day of training sessions and plenty of vendor time. On Thursday evening, we will all gather
together to celebrate the Washington APCO-NENA Chapter Awards Reception and Dinner and swear in
our newly elected Chapter Officers. This year our conference theme is Tech Know U! We will be
embracing technology and how it impacts our industry. I hope to see you all in June at the 3 Rivers
Convention Center!
PUBLIC SAFETY COMMUNICATIONS
CONFERENCE SOCIAL MEDIA CONTEST!
Do you Tweet? Instagram? Facebook? Post your selfies
and your experiences at the conference using our
official hashtags #WAN2016 (stands for Washington
APCO-NENA 2016), #WAAPCONENA, and #WANselfie
for a chance to win a prize! Winner(s) will be
announced on Friday. Hashtagged posts will be
displayed live on a monitor in the lobby of the Three
Rivers Convention Center--stop by to see yourself
highlighted!
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WASHINGTON STATE
APCO-NENA CHAPTER
MAY 2016 NEWSLETTER
CHAPTER ELECTIONS 2016-2017
On June 21, 2016, our Chapter will vote on the Chapter Officer positions that will be coming open.
See page 3 For more information on the nomination process and absentee ballot instructions.
Karl Hatton, Candidate for WA APCO-NENA President Elect
I am honored to have been asked to be a candidate for the position of President Elect for our Chapter. I
have worked in 9-1-1 since 1986, and an APCO member for many of those years. I have worked as a
dispatcher in a single-person municipal center, and as a professional telecommunicator at Pencom for
most of my career. I have served as a supervisor on two occasions. I was awarded the position of
Executive Director for Jeffcom 9-1-1 about three years ago, and am now running both Jeffcom 9-1-1 and
Pencom as the Regional Emergency Communications Director. I have served our Chapter as the West
Side Ambassador the past two years, and as the co-chair of the mentoring committee. I am the
Southwest Region TERT coordinator, and serve on the Policy and Strategic Planning sub-committees. I
also am an alternate to the Advisory Committee. I tend to be involved (volunteered) in providing
entertainment at our Summer Conference, typically with little or no notice! I would be deeply honored
to serve our Chapter in this new role and will continue to be proactive and constantly strive to help our
Chapter be a leader in our professional organization. Thank you for supporting me.
Katy Myers, Candidate for WA APCO-NENA Secretary
Katy has been with CRESA for over 20 years where she has worked as a
dispatcher, training manager and most recently as the 911 Operations
Division Manager. Currently serving as the Technical Services Division
Manager, Katy has completed NENA CMCP, is an ENP and has a Bachelors of
Science degree in Information Technology Business Management. She
serves on the State Strategic Planning and Training sub-committees, and is
the Clark County E911 Coordinator. In addition to her professional roles
Katy, mother of 2 young adults and 2 dogs, also serves on the board of
Leadership Clark County and Relay For Life of Vancouver and is a member of
the Portland Chapter of the Project Management Institute.
Mary Sue Robey, Candidate for WA APCO-NENA West Side Ambassador
I am truly humbled to have been nominated for the position of Westside Ambassador for the
Washington State APCO-NENA Chapter. I have worked in public safety for the past 19 years on the
administration side: working in finance, accreditation and risk management – currently serving as the
Administrative Services Manager. I have been a member of APCO for the past 8 years where I have
served at the national level on the Member Chapter Services Committee, chaired the APCO CALEA
Committee and Awards Committee as well as served on a few national Task forces for APCO. Currently I
am serving as a Group Leader for APCO working with the Awards, CEAC, Editorial, and PDEC committees.
At the state level I currently serve on the Membership Chapter Services Committee and served as the Co
-Chair for the Washington State APCO-NENA Summer Conference for the past 3 years (2013, 14 & 15). I
achieved my RPL (Registered Public Safety Leader) certification in 2011 and have been a CALEA Assessor
since 2013. I am eager to become involved at the Board level carrying on the mission of our Chapter. I
would appreciate your yes vote for Mary Sue Robey, Westside Ambassador for the Washington State
APCO-NENA Chapter.
Tim Martindale, Candidate for WA APCO-NENA West Side Ambassador
I was born and raised in Walla Walla, WA. I graduated from WA-HI in 2002 and moved to Joplin, MO 2 days
later. I enrolled in Messenger College to study youth ministry. I was hired in July 2004 at a church in Hayden
Lake, ID to the position of Youth Pastor. After working there for a year and getting married, my wife and I
decided to move to her home town, Raymond, WA. I started working with my father-in-law in the timber
industry and quickly realized it was not for me. I started applying anywhere and everywhere that had indoor
plumbing and a roof. December 4th, 2005 I started my career in public safety when I started my job as
telecommunicator at PACCOM. I rose through the ranks quickly, holding several positions (TAC Officer,
Training Coordinator, Lead Telecommunicator). I have been with PACCOM for over 10 years with 5 of those
years supervising the center. I’ve been an APCO member since 2006. I’ve been involved in the WANT
Certification Task Force and the ProCHRT committee. I am currently the chair of the ProCHRT committee. I
am extremely honored by the nomination for APCO Westside Ambassador. If elected I promise to carry out
my duties to the best of my abilities and to assist Chapter members with whatever is needed.
WASHINGTON STATE
APCO-NENA CHAPTER
MAY 2016 NEWSLETTER
JUNE 2016 CHAPTER OFFICER ELECTION
AND ABSENTEE BALLOT INSTRUCTIONS
The period for nominations submitted at the request of four members and delivered to the Chapter Secretary closes on May
22, 2016 (30 days prior to the election to be held June 21, 2016). At the Chapter meeting in Kennewick on June 21, 2016, the
President will call for nominations from the floor prior to the commencement of voting.
Candidates by Chapter officer role are:
President Elect
Karl Hatton, Regional Emergency Communications,
Jeffcom 9-1-1/Pencom
Secretary
Katy Myers, Clark Regional Emergency Services Agency
West Side Ambassador
Mary Sue Robey, Valley Communications Center
Tim Martindale, Pacific County Communications & Emergency Management
Absentee ballots for the election can be requested by current APCO or NENA members by emailing current Chapter Secretary
Laura Caster at [email protected] . Please include your name, membership number, agency/business name, and
email address. Requests for absentee ballots must be received by May 31, 2016. Requests for absentee ballots received after
May 31, 2016 will not be accepted.
Absentee ballots will be emailed to requestors on June 1, 2016 (20 days in advance of the vote to be held at the Chapter
Meeting on June 21, 2016). Absentee ballots must be returned to Chapter Secretary Laura Caster at
[email protected].
Completed electronic absentee ballots must be received by Secretary Laura Caster by June 20, 2016. Ballots received after
June 20, 2016 will be destroyed.
Who may apply: Members in good standing in any classification may serve as an officer of the Chapter, subject to the
qualifications listed below. A member in good standing is defined as a member of at least two years prior to the date of the
election, whose dues are paid in full.
Candidates for the position of President Elect must be a member of either APCO or NENA in any non-commercial classification
which confers voting rights at the national level, have at least two years of membership in any APCO or NENA Chapter, and at
least one year of active participation in a Washington Chapter Committee or other Washington Chapter activities. Term is for
1 year, with immediate succession to President.
There are no additional qualifications for Candidates for the position of Secretary. Term is for 2 years.
Candidates for the position of West Side Ambassador must reside in the area they are representing. Term is for 2 years.
If you are interested in any of these positions, additional nominations can be added to the ballot upon request of four active
members delivered to the Secretary thirty days (by May 22, 2016) prior to the election to be held (June 21, 2016) or the
President will call for nominations from the floor prior to the commencement of voting. Those nominated from the floor will
not have their names on the ballot, however, sufficient write-in space will be provided.
We encourage anyone interested in becoming involved in YOUR Washington Chapter of APCO-NENA to consider these open
positions.
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WASHINGTON STATE
APCO-NENA CHAPTER
MAY 2016 NEWSLETTER
2016 Public Safety Communications Conference
SPEAKER HIGHLIGHT
KEYNOTE: Making a Difference (even when no one notices) Wednesday 1245-1415
Preparing for the Baby Boomer Bust - Demographic Trends Wednesday 1030-1200
Recruiting and Selecting Rock Stars Wednesday 1430-1630
RON HOLIFIELD
CEO, Strategic Government Resources
Ron is CEO of SGR which helps local governments
Recruit, Assess and Develop innovative thought
leaders. His current clients include over 300 local
governments in 41 states, training over 1000
employees per month. Ron has also provided
strategic consultation to some of the leading
companies in America, including American
Express, Xerox, IBM, PeopleSoft, Verizon,
Aramark, Space Imaging, NASA and many more.
He previously served almost two decades in City
Management with six different cities, including
CEO
City Manager in Garland, and Assistant City
Manager in Plano, Texas. Ron is a recognized leader
Strategic
in innovation and initiatives to run government using
Government
private business principles. While still active as a City
Manager, “Texas Business Magazine” named DeSoto as one
Resources
of the “Best Managed Cities in Texas”.
Keynote Wednesday – Making a Difference (even when no one notices)
We are living in a VUCA world of Volatility, Uncertainty, Complexity and Ambiguity and is one of the most difficult times in history
to be in public service. This dynamic and inspirational session will remind you that public service is a noble calling and will help
you draw on the knowledge that you are truly making a difference in the lives of citizens to keep on keeping on even when things
are extraordinarily difficult.
RON HOLIFIELD
Preparing for the Baby Boomer Bust – Wednesday 1030-1200 Room D
Millions of Baby Boomers are starting to retire, and there simply are not enough Gen X and Gen Y workers ready to assume
senior leadership roles. A hiring and staffing crisis is looming over the next five years as too few top flight candidates are
available to fill vacancies. Organizations which will thrive, are those who are investing in the development of emerging leaders
today to ensure they have a pipeline of well-prepared talent ready to step up and take on more responsibility at an increasingly
early stage of their career. This session will provide practical strategies for developing your emerging leaders in a way that
ensures a well filled leadership pipeline as the Baby Boomer Bust hits your organization.
Recruiting and Selecting Rock Stars – Wednesday 1430-1630 Room D
Not only is there a coming shortage of Gen X and Gen Y workers but how you recruit and select employees must change if you
want to hire the best and the brightest of the newest generations of workers. This session will provide a variety of practical
insights and strategies for how you can dramatically improve your recruitment and selection efforts to give your organization a
competitive advantage when vying for an increasingly scarce pool of highly qualified candidates.
Feb 11th—May 20th EARLY BIRD PRICES Save $25 off registration
A $30.00 late registration fee will be added to all registrations made after June 15th
Register Today at: www.regonline.com/wapscc
5
WASHINGTON STATE
APCO-NENA CHAPTER
MAY 2016 NEWSLETTER
2016 Public Safety
Communications
Conference
HOST HOTELS
Springhill Suites ($94- Government Rate, must be a state
or local government employee to qualify for this rate)
(Book by 5/8) Group Code PSRR
Click here to make a Springhill Suites Reservation (Government Rate)
Inn and Suites Red Lion ($103) (Book by 5/23)
Click here to make a reservation at the Red Lion Inn & Suites
Note: The reservation system will preload a date range. After you add the room type to your cart click
modify to edit the dates.
Red Lion Columbia Center ($109) (Book by 5/23)
To make a reservation at the Red Lion Columbia Center/Kennewick call 1-800 REDLION (733-5466) and
give them the group name Association of Public Safety Communications Officials.
Hilton Garden Inn ($127) (Book by 5/8)
Click here to make a reservation at the Hilton Garden Inn
Or call 509-735-4600 and use Group Code PUBSAF
Springhill Suites ($129)
(Book by 5/8) Group Code: PSOR
Click here to make a reservation at the Springhill Suites
(Regular Conference Rate)
If you encounter any difficulties making your
reservation or if you are quoted a higher room
rate than the one listed for each hotel please
contact Richard Kirton at 360-307-5900 or
[email protected]
6
2016 Washington Public Safety Communications Conference – Schedule at a Glance (rev 05/09/2016)
Tuesday- June 21, 2016
1800-2100
Director/Manager’s Meeting (Rooms G and H) [Lunch Served at 1200-1300 Great Hall A]
Registration Open
Chapter Meeting (Room C)
Chapter Dinner (Great Hall A)
0745-0850
New Attendee Breakfast (Room C)- First Time Attendees Only
0900-1015
Opening Ceremony and Keynote Presentation Matt Walker
1015-1030
Break (Lobby/Cyber Café)
0900-1530
1300-1745
1630-1800
Wednesday- June 22, 2016
1030-1200
C
GIS Data for
NG911 Required
Data Layers/
NG911 GIS Data
Model
D
Preparing for the
Baby Boomer Bust
– demographic
trends/dealing with
Millennials
Ron Holifield
E
Leadership through
Shutting up
Mary Ransier
MaceCom
F
G
Social Media
Mike Evans
MaceCom
What is 5G –
Insights from
LTE and WiFi
Scott Peabody
ADCOMM
T
B
IP Based Consoles
Nithya Kesavan
Motorola Solutions
1200-1245
Lunch (Great Hall A)
1245-1415
Special Presentation - Ron Holifield – Making a Difference (even when no one notices)
1415-1430
Break (Lobby/Cyber Café)
1430-1630
C
GIS for NG911
Editing Boundary and ESZ
Layers
(Computer Lab)
D
Recruiting and
Selecting Rock
Stars
Ron Holifield
E
F
G
H
Matt Walker
(Keynote)
Blue Courage
Rex Caldwell
CJTC
F
G
H
Stress, More Stress,
Technostress
UW
Workplace Culture
Kim Germain
(Macecom)
AF
B
Cloud Based
Solutions in your
PSAP
John Wynia
NICE
H
Coaching for
Employee Engagement and
Morale
Connie Poulsen
Verbal DeEscalation
Bob Graham SAFER
Missing and Exploited
Children/AA
Carri Gordon/WSP
1640-1710
Speed Networking (Hallway in front of rooms F, G, and H)
1715-1900
Vendor Floor Grand Opening (Lobby) & Reception (Great Halls B, C, and D)
Thursday- June 23, 2016
0900-1415
0900-1030
1030-1045
1045-1200
1200-1415
1415-1615
Speed Networking round 2 (Main Lobby – Great Hall A side)
Vendor Floor Open (Great Halls B, C, and D)
B
Take a SIP –
Digital Telephone Systems
Joe Blaschka
ADCOMM Engineering
C
D
E
DR
0830-0900
GIS for NG911
Editing Street
Geometry &
Attributes
(Computer Lab)
Compassion Fatigue
Pat Ellis
Kent Fire Dept.
QA
David Afeldt
Spokane County
Microsoft Basics
- Word
Jenn Zeutenhorst
Break (Great Halls B, C, and D)
Lessons
Learned from
HG911 Telephone Switch
Upgrade
Scott PeabodyADCOMM
GIS for NG911
Quality Control
Round Table
Discussion & NG
GIS Data
Doctor’s Office
(Computer Lab)
Camp Kennewick
Tim Martindale and
Stephanie Fritts
PACCOM
TERT
Kevin Hanrahn
SNOPAC 911
Text to 911
Training and Implementation
Brandy D’Intinosanto
CENCOM
Intro to Com
Center Liability:
Another Wakeup
Call
Skip Houser
Microsoft Basics
- Excel
Jenn Zeutenhorst
Com Center
Case Studies:
Beyond the
Wakeup Call
Skip Houser
Microsoft Basics
-PowerPoint
Jenn Zeutenhorst
Lunch (Great Halls B, C, and D), Dedicated Vendor Time
PSAP Operations – Today
and the Future
Imas Sakin ENP
West, INC
GIS for NG911
Using Python
Scripts and GIS
Data
Doctor’s Office
(Computer Lab)
Pro CHRT
Mentoring
FirstNet
William Hinkle
Crisis Intervention
Curriculum
Brandy D’Intinosanto
CENCOM
TBD
Chapter Awards Reception (Lobby) [semi-formal]
TBD
Chapter Awards Dinner (Great Hall A) [semi-formal]
Friday- June 24, 2016
0815-0900
Breakfast (Great Hall A) & Chapter Officers Meeting (Room A/B)
0900-1200
Supersession Helen Thayer
Register Today at:
www.regonline.com/wapscc
WASHINGTON STATE
APCO-NENA CHAPTER
MAY 2016 NEWSLETTER
From your APCO International
Executive Council Rep
Sheryl Mullen
What’s new at APCO, Intl? Following a successful Western Regional Conference in Portland, OR
preparations are underway for the Conference & Exposition in Orlando, FL August 14-18. I
hope you are considering attending this conference for excellent training and networking
opportunities! Information can be found at www.apco2016.org .
The individuals selected to serve on one of the six Project 43 working groups have been
identified and are already hard at work on deliverables tailored to the working group.
Washington State representatives on the Workforce Working Group include Chris Fischer
(Retired Executive Director and former APCO, Intl President), Cory Ahrens (CJTC), and Barry
Luke (Fire Chief). Randy Richmond (Zetron) will be part of the Technical Working Group.
Congratulations to those selected to serve on these working groups and we look forward to the
information that comes out of the work you are doing.
The Western Region of APCO consists of 13 states including Alaska, Arizona, California,
Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, and
Wyoming. We are the only region in the country that hosts our own regional conference. To
show the strength of our region and to advertise the next three years of Western Regional
Conferences, we will be making t-shirts available for purchase for $10.00. Shirts will be blue
with a regional logo on the front left chest and the locations of upcoming conferences on the
back (see graphic). If you work this right, you could have a green state chapter shirt to wear
one day, a blue regional shirt on another day, and an orange “volunteer” shirt for another day
(if you sign up to help with the Orlando conference). What a great investment and a fun way to
show your association with fellow chapter and region members. Ordering will be done through
the “DONATE” button on the chapter page. Here is how easy that is:
1.
2.
3.
4.
5.
Go to www.waapconena.org
Click on donate
Enter $10 donation
Click on “Log In” to PayPal
Click on “For Payments, Enter Invoice Number” (if your
browser doesn’t show this field, I will follow-up with an
email asking for your size selection)
 Type in your name & state
 Specify Men’s or Women’s
 Specify Size
6. Click on “Donate $10 Now”
7. TaDa! Your shirt is ordered.
Shirts will be delivered either before the conference (for
Washington State members) or in Orlando through your
chapter Executive Council Representative.
Front
Upper
Left Chest
Centered
In Back
Sheryl Mullen
8
WASHINGTON STATE
APCO-NENA CHAPTER
MAY 2016 NEWSLETTER
Jaime Souvenir
WA APCO-NENA ProCHRT
Telecommunicator of the
Month
May 2016
Jaime Souvenir, Communications Training Officer, from Pacific County Communications
has been chosen as ProCHRT’s Telecommunicator of the Month for the month of May.
Jaime started working for PACCOM in May of 2008. Prior to starting her career as a
telecommunicator, Jaime worked as a CNA for many years.
Jaime Souvenir
Communications Training Officer
Pacific County Communications
Jaime has always cared for people, whether it be for work or in personal life. She is
always taking care of citizens. Shortly after completing the training program, Jaime
looked to help other staff in the center and nurture a spirit of comradery within the
center. She started planning shift dinners and putting together games for everyone to
keep spirits high. Most recently, Jaime has taken over PACCOM Cares. PACCOM Cares is a
program that encourages staff to support others who is in our industry through several
different avenues. Jaime continues to be a cheerleader to the staff at PACCOM.
Jaime enjoys having fun in the dispatch center but when it comes to the safety of
responders and citizens, she’s serious. Jaime has worked mostly graveyard and swing
shift during her time at PACCOM. She’s worked many tense situations. One of the most
memorable calls she’s worked was an officer involved shooting. Jaime took control of the
room and handed out assignments like a veteran supervisor. Recently, Jaime was
awarded the 2015 Telecommunicator of the Year Award for Pacific
County Sheriff’s Office.
ANNOUNCEMENT:
The job of a telecommunicator requires
special traits, knowledge and skills.
Regardless of work load or incident priority
performance must be at a peak, with the
telecommunicator often being the steady and
calm voice through the chaos. If you know a
telecommunicator who is an example of what
we should all strive to be and you would like
him/her to be acknowledged by the ProCHRT
Special Committee please send in a
nomination. Whether they have done
something recently that warranted praise or
over their career they’ve shown us what it
means to be a telecommunicator, nominate
them! We want to recognize the special
people who are the first of the first
responders. To nominate someone contact
Tim Martindale at:
In Jaime’s personal life, she enjoys spending time with her 3 dogs, 4
cats, 2 sugar gliders and a bird. She also enjoys spending time with
her husband and daughter. She loves taking trips to Costco and
weekends away at the casino. Jaime continues to be what every
dispatch center is looking for in a model employee. Keep up the
good work!
[email protected]
9
WASHINGTON STATE
APCO-NENA CHAPTER
MAY 2016 NEWSLETTER
12 New Washington State Graduates of the
NENA Center Manager Certification Program
By Sheryl Mullen, Executive Council Representative
SNOCOM hosted a NENA Center Manager Certification Program (CMCP) course the last week of April in Lynnwood,
WA. This is a 40 hour course completed over 5 consecutive days covering a variety of topics including Leadership/
Management, organization structure, team building, hiring, finance/procurement, legal issues, training, systems &
technologies, project management, media relations, industry best practices, staffing models, risk management, and
continuity of operations. The course includes lecture and classroom participation and is intended to provide current
best practices related to positions of manager or above in communication centers. This is a great course to get back
on track if you are currently in one of those positions or learn about the important topics as you prepare yourself for
future opportunities.
The course included 21 participants from Washington, Colorado, Utah, California, and the Dominican Republic. The
Washington crew included Kris Devore (CRESA), Scott Hamel (South Sound 911), Dee Hathaway (NORCOM), David
Heglin (Spokane County Sheriff’s Office), Jackie Jones
(MACC), Tara Larkins (SNOCOM), Kim Lettrick (Southeast
Comm Center), Kathy Loye (Sounth Sound 911), Tim
Martindale (PACCOM), Sheryl Mullen (NORCOM), Melinda
Continued on page 11 see CMCP
10
WASHINGTON STATE
APCO-NENA CHAPTER
MAY 2016 NEWSLETTER
Continued from page 10
Rodenberger (Skagit 911), and Derek
Wilson (SNOCOM). This group joins 26
other individuals in Washington State
who have completed this program. A
listing of CMCP graduates will soon be on
the website.
In order to attend, you must be titled as a
Manager or Supervisor within a PSAP or
911 Authority OR have taken one of the
following NENA courses: “Leadership in
the 9-1-1 Center” or “Caught in the
Middle: A Guide to Middle Management”.
Information can be found at
http://www.nena.org/?
page=CenterManagerCert .
Shout out to Ty Wooten, NENA Education
Director, for his facilitation of this course
and his flexibility when the previous
week’s class in Houston was cancelled
due to the significant flooding.
Congratulations to everyone who
attended the course for their
commitment to public safety
communications!
Contact the Editor!
To submit articles, photos or make suggestions for
the WA APCO-NENA Newsletter send email to:
[email protected]
11
WASHINGTON STATE
APCO-NENA CHAPTER
MAY 2016 NEWSLETTER
TECH
TALK
IXP CORPORATION
Tackling the Toughest Challenges in Public Safety
Consulting | Technology | Managed Services
Northwest Contact: Kevin Kearns
Communications
Is Communications
Craig Hamilton
Technical Committee Chair
Benton County Emergency Services / SECOMM
So, Information Technology seems to cover
everything in the Communications room; phones,
radios, PCs, mapping and the list goes on and on. I
had another topic I was going to write about, but I
ran into a Critical Incident online class that sparked
my thinking. Now, while I’m not a dispatcher, and
the points covered in the class of how to handle an
influx of extra calls for major events isn’t really in my
job description, how the dispatchers are able to
communicate is definitely part of my wheelhouse!
www.ixpcorp.com
[email protected]
206.979.1313
municipal departments are all a resource we use on a
regular basis and having a good relationship with
them is important so that routine calls like reporting
a line down goes smoothly and communications
remain effective.
I say reach out to your dispatch agencies and
encourage them to invite these other agencies to
come for a visit. Heck, most folks have no idea what
our world looks like, so why not put them on point
with how important our jobs are and sometimes
seeing is believing.
One aspect the class touched on that I really liked is
the importance of communicating with other
agencies, such as, power companies, City municipal
departments, gas companies and the like.
Communicating during regular or routine events is
important enough, but for larger events that require
contacting one or more of these other agencies, it
seems even more critical. Has anyone at your agency
ever visited your local gas agency, water company or
City departments or better yet invited them to tour
your communications center?
APCO International
Conference
and Exposition
I’ve always liked putting faces to names or voices so
that’s why as an IT guy I do like getting out in the
field and meeting my fire and law agency personnel.
At our communications center we send the dispatch
new hires out on ridealongs with law and fire, but it
seems like we aren’t as familiar with the folks who
work for the sub-agencies. Gas, water and other
http://www.apco2016.org/
August 14 - 17, 2016
Orlando, Florida
12
WASHINGTON STATE
APCO-NENA CHAPTER
MAY 2016 NEWSLETTER
CONGRATULATIONS!
Glennis Stamon is retiring!
Glennis Stamon
Deputy Director
Grays Harbor
Communications Center
Glennis started her dispatching career at Aberdeen PD. When
Grays Harbor Communications Center opened their door as the
new combined center, Glennis was one of the first supervisors.
In 2007, Glennis was promoted to Deputy Director. Glennis has
also been an instructor for the Telecommunicator Program at
CJTC and a member of the WANT Committee. In her spare time
she has donated countless hours to Grays Harbor County’s Relay
for Life. Glennis said it best, “When I reflect back over the past
almost 25 years, where we started and where we are today, the
changes are amazing. Changes and advancements in technology
allow us to provide better and faster service in an ever-changing
and ever-challenging workplace. I have developed life-long
relationships with so many people and I am thankful for each
and every one of them.” Glennis has enjoyed 25 years in the
profession and is looking forward to traveling with her husband
Mike and their 2 dogs. Congratulations Glennis!!
Stay Connected!
WA APCO-NENA website:
www.waapconena.org
Check out your WA APCO-NENA
Chapter on Facebook. LIKE US!
Check out your WA
APCO-NENA
Chapter Twitter Page
FOLLOW US!
Connect with your WA
APCO-NENA Chapter on:
13
WASHINGTON STATE
APCO-NENA CHAPTER
MAY 2016 NEWSLETTER
REAL TIME TEXTING
By Brenda Cantu, Conference Co-Chair
Just when WA State is celebrating the eighth county that is now Text-2-9-1-1
capable, the FCC is moving forward onto the next level of texting capabilities.
On May 1, the FCC adopted a NPRM (Notice of Proposed Rule Making) on real time
text:
FCC ADOPTS REAL-TIME TEXT PROPOSED RULEMAKING Commission Moves
Forward on Accessibility Proposal to Modernize Wireless Phone Compatibility with
Advanced Text Communications -- WASHINGTON, April 28, 2016 – The Federal Communications Commission today approved
a proposal to utilize real-time text to ensure that people with disabilities who rely on text to communicate have accessible
and effective telephone access. As communications networks migrate to IP-based environments, this technology would allow
Americans who are deaf, hard of hearing, speech disabled or deaf-blind to use the same wireless communications devices as
their friends, relatives and colleagues, and more seamlessly integrate into tomorrow’s communications networks.
Which begs the question; what is Real Time Text (RTT) and how does it differ from SMS Text?
A quick internet research provides all the answers – along with a great recipe for a Bloody Mary. According to the
Telecommunication Access RERC , Real Time text is an extension of the telephone concept. It adds the ability to
communicate in text on a telephone call. What is typed is seen by parties as soon as it is typed. It is…..wait for it….in real
time! Real-time text also allows other media in the call such as audio and video. Real time text is transmitted within one
second from the time it was entered. It provides a continuously flowing text stream to the other person which makes it like a
live conversation via messaging. It is faster and allows interruption and guidance while the message is being created – just
like a conversation. It is also configurable to allow for transmission of text in larger groups of characters.
Real Time text allows communication for people with varying needs, such as;




Who are deaf – and use sign
Who are deaf – and cannot sign (must use the text)
Who are deaf, speak, and don’t type well
Who are hard of hearing, speak to communicate, and use text to supplement or caption what others are
saying to them
 Who are deaf-blind and use text exclusively (presented through braille or other tactile means)
 Who can hear fine but have impaired speech and use text only when in a conversation where they cannot
be understood
 And may other variations.
It replaces TTY with modern technology that works with an internet protocol (IP).
Real Time Text allows people to communicate using their standard VoIP phone which could be almost any portable phone,
desk phone, PDA or computer that has a text display and or text/generation capabilities.
Real Time Text is critical for situations that need text to appear as the words are spoken; but it will also be a great tool for
everyone. Imagine participating in a teleconference call and being able to listen to the conversation and respond silently in
text or in a noisy environment. You can use text for things you cannot understand or when you need to give someone your
phone number or credit card number; instead of repeating
it 3 times you could text it to them within the phone
conversation.
Real Time Text is going to be a great tool in the future….but
the future is not today. Today’s tool is SMS. SMS allows
for a conversation “block” to be sent by the sender. It
takes longer than Real Time Text will but at least it allows
for a caller to communicate when they are not able to
speak. SMS is critical for people who cannot hear and/or
speak either due to either a disability or a situation.
APCO, Intl Emerging Technology
Forum Seattle, Nov 1-2, 2016.
http://techforum.apcointl.org
Eight of WA counties are Text - 2 – 911 (SMS) capable…..8
down; only 31 to go….
14
WASHINGTON STATE APCO-NENA 2016
PUBLIC SAFETY COMMUNICATIONS
CONFERENCE
JUNE 21-24, 2016
Three Rivers Convention Center, Kennewick, WA
REGISTER ONLINE AT: www.regonline.com/wapscc
SUMMER CONFERENCE BASKET AUCTION
Back by popular demand! This is your chance to donate a basket to be entered into our auction at this year’s
Public Safety Communications Conference. All proceeds support the Chapter’s legislative efforts in Olympia!

Baskets may be donated by individuals, PSAPs, or vendors.

Bring your raffle basket with you to Kennewick. Chapter Services members will be stationed at a table in the
lobby at the Conference Center to receive them.

Baskets will be given a starting price determined by the Chapter Services committee. A Buy‐It‐Now price
may be posted for the baskets on the bid sheets.

If you have a lot of great, high‐value items gathered for a basket, consider splitting them up into several
smaller baskets! The more fabulous the basket, the more money can be raised for the Chapter's legislative
efforts!

IMPORTANT! To include a bottle of alcohol in your basket, it will need to be wrapped up inside a gift basket
bag or inside a SEALED gift box, due to our contract with the Convention Center. Any alcohol that is
displayed on its own or removed from its sealed packaging will be confiscated immediately.
Bidding closes Thursday, June 23rd @ 1630 hours. Winners will be posted at the
reception prior to the banquet.
Winners will pay and pick up their baskets either Thursday evening or Friday
morning by 1100. If you bid and you are not staying Thursday night/Friday, you
need to arrange for someone to be there Friday to pay and pick it up. Chapter
Services does not have the space to store leftover baskets nor the money to ship
them to you.
If you have any questions about the auction, please contact Molly and Grace at
[email protected] . Thanks for participating, the Chapter appreciates you!
WASHINGTON STATE
APCO-NENA CHAPTER
MAY 2016 NEWSLETTER
Valley Communications Center (Kent, Washington) - Computer Aided Dispatch (CAD) System
Administrator - Open until filled. For more information, including a full job description, please see our
website at http://www.valleycom.org and follow directions to apply.
____________________________________________________________________________________
CENCOM (Kitsap County, Washington) - Data Systems Engineer - Open until filled. For more
information and/or TO APPLY visit http://www.kitsapgov.com/jobline
____________________________________________________________________________________
Whitcom 911 (Pullman, Washington) - 911 Call Taker / Dispatcher - Open until filled. For full job
announcement, see: http://www.pullman-wa.gov/departments/human-resources/city-job-openings/
posting/184/whitcom-e-911-dispatcher
____________________________________________________________________________________
NORCOM (Bellevue, Washington) - Telecommunicator - Open until filled. Please visit the NORCOM
website www.norcom.org for more information and application procedures.
____________________________________________________________________________________
JEFFCOM 911 (Port Hadlock, Washington) - Dispatcher - Open until filled. Please visit our website to
obtain an application packet at www.jeffcom911.us We request absolutely no phone calls to the 911
center. Email [email protected] with any questions regarding the positions or the application
process. Resumes will not be accepted in lieu of a completed job application, and the applicant will be
eliminated from the process.
____________________________________________________________________________________
Skagit 911 (Mount Vernon, Washington) - Emergency Communications Dispatcher Lateral - Open until
filled. Please visit our website for more information and how to apply: http://www.skagit911.us/
____________________________________________________________________________________
Kitsap County CENCOM (Kitsap County, Washington) - Data Systems Engineer - Open until filled. For
details information and to apply; please visit our website at http://www.kitsapgov.com/jobline
____________________________________________________________________________________
South Sound 911 (Tacoma, Washington) - Records Specialist - Open until filled. Click on the link to
view details http://www.southsound911.org/138/Employment-Opportunities
____________________________________________________________________________________
South Sound 911 (Tacoma, Washington) - Client Services Technician - Open until filled. Click on the
link to view details
http://www.southsound911.org/138/Employment-Opportunities
____________________________________________________________________________________
911TRAINER.COM (Puyallup, Washington) - 9-1-1 Conference Team Member - Open until filled. How
To Apply: Send a letter of interest to [email protected] describing your experience and ability to
travel to conferences.
____________________________________________________________________________________
SNOPAC Communications Center (Everett, Washington) - 911 Call Taker - Full Time - Open until filled.
SNOPAC uses Public Safety Testing (PST) for Telecommunicator recruiting. Please visit their website at
http://www.PublicSafetyTesting.com and you will be able to fill out your application online and select
the testing date, time and location most convenient for you. For further information, call toll-free 1-866
-HIRE-911. More information about SNOPAC and a full job description, including illustrative examples
of work can be obtained from our website at
http://www.snopac911.us/
____________________________________________________________________________________
City of Puyallup (Puyallup, Washington) - Public Safety Dispatcher - Lateral Entry - Open until filled.
To see the full position description and to apply, please visit our website at www.puyallupjobs.org
____________________________________________________________________________________
The City of Issaquah (Issaquah, Washington) - Communications Specialist - Open until filled. For more
information check out the link: https://apply.govjobstoday.com/JobAnnouncement.aspx?jid=3721
____________________________________________________________________________________
Cowlitz County 911 (Kelso, Washington) - 911 Dispatchers - Open until filled. For more info take a
look at the job posting on the Cowlitz County Website:
http://www.co.cowlitz.wa.us/index.aspx?nid=1091 and check out the recruitment poster:
http://www.co.cowlitz.wa.us/DocumentCenter/View/243 - Testing will be administered via
http://www.PublicSafetyTesting.com
____________________________________________________________________________________
SNOCOM Communications Agency (Mountlake Terrace, WA) - 911 Dispatcher – Full Time—Open Until
Filled. For more information please visit our website at www.snocom.org
____________________________________________________________________________________
The City of Bellingham - What-Comm Dispatcher - Closes: May 31, 2016 - For more information:
http://www.cob.org/employment
____________________________________________________________________________________
SNOCOM Communications Agency (Mountlake Terrace, WA) - 911 Dispatcher – Full Time - Open Until
Filled. For more information on SNOCOM and a full job description, please visit our website at
www.snocom.org
____________________________________________________________________________________
The City of Bellingham - What-Comm Dispatcher - Closes: May 31, 2016
For more information visit: http://www.cob.org/employment
Grays Harbor Communications Center (Aberdeen, WA) - Telecommunicators - Open Until Filled.
Contact their website for information. www.gh911.org
_________________________________________________________________________________
KITTCOM Kittitas County 9-1-1 (Ellensburg, WA) - Emergency Services Dispatchers - Open Until Filled.
Please go to our website to learn more: www.kittcom.org
_________________________________________________________________________________
Yakima Washington State Patrol Communications Officer (Yakima, WA) - 911 Dispatchers - Open
Until Filled. For additional information and to apply see below.
_________________________________________________________________________________
Vancouver Washington State Patrol Communications Officer (Vancouver, WA) - 911 Dispatchers Open Until Filled.
_________________________________________________________________________________
Spokane Washington State Patrol Communications Officer (Spokane) - 911 Dispatchers - Open Until
Filled. For additional information and to apply see below.
_________________________________________________________________________________
Bremerton Washington State Patrol Communications Officer (Bremerton) - 911 Dispatchers - Open
Until Filled. For additional information and to apply see below.
_________________________________________________________________________________
Bellevue Washington State Patrol Communications Officer (Bellevue) - 911 Dispatchers - Open Until
Filled. For additional information and to apply see below.
_________________________________________________________________________________
Wenatchee Washington State Patrol Communications Officer (Wenatchee) - 911 Dispatchers - Open
Until Filled. For additional information and to apply see below.
_________________________________________________________________________________
Tacoma Washington State Patrol Communications Officer (Tacoma) - 911 Dispatchers - Open Until
Filled. For additional information and to apply see below.
_________________________________________________________________________________
Marysville Washington State Patrol Communications Officer (Marysville) - 911 Dispatchers - Open
Until Filled. For additional information and to apply see below.
To apply for WSP jobs, please go to: http://www.wsp.wa.gov/employment/communications.htm or
you can apply online at www.careers.wa.gov
_________________________________________________________________________________
City of Issaquah (Issaquah, Washington) - 911 Dispatcher Lateral - Open until filled. For more
information and/or to apply, please visit
https://www.govjobstoday.com/JobAnnouncement.aspx?jid=4755
_________________________________________________________________________________
CRESA - Clark Regional Emergency Services Agency (Vancouver, Washington) - 911 Call Taker/
Dispatcher. For more information and/or to apply, please visit
http://cresa911.org/employment
_________________________________________________________________________________
Thurston 911 Communications (Olympia, Washington) - Public Safety Telecommunicator - Open until
filled. For more information and/or to apply, please visit www.tcomm911.org
_________________________________________________________________________________
Valley Communications Center (Kent, Washington) - Call Receiver - Open until filled. For more
information, including a full job description, please see our website at http://www.valleycom.org and
follow directions to apply.
_________________________________________________________________________________
Valley Communications Center (Kent, Washington) - Communications Officer I/Communications
Officer II (Call Receiver/Dispatcher) - Open until filled. For more information, including a full job
description, please see our website at www.valleycom.org and follow directions to apply.
To publish articles on the
WA APCO-NENA website,
Facebook, Twitter pages
or in the WA APCO-NENA
newsletter, contact our
Public Information
Officers at:
[email protected]
2014-2015 WA APCO-NENA Executive Committee:
President
President Elect
APCO Treasurer
NENA Treasurer
Exec Council Rep
West Side Ambassador
East Side Ambassador
Secretary
Commercial Advisory
Past President
Jackie Jones
Jean Nealy
Richard Kirton
Alice Johnson
Sheryl Mullen
Karl Hatton
Becky Stokoe
Laura Caster
Mark Enfield
Deanna Wells
MACC 911
Pierce County
CENCOM
Zetron
NORCOM
Jeffcom 9-1-1/Pencom
MACC 911
Snohomish Co E-911
Westek Marketing
Cowlitz County
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
[email protected]
More information can be found at: www.waapconena.org
16