Messenger - OEConnection

Right part. Right place. Right time.
Volume 5
May/June/July 2004
Messenger
A newsletter for
professionals in the original
equipment parts business.
D2D Plus – Dealerships Achieve Results
In This Issue
+ Now available for Isuzu, Nissan,
Jaguar and Land Rover Dealers
D2D Plus – Dealerships
Achieve Results
pg 1-2
What D2D Plus
Dealers Are Saying
pg 1- 2
Tip of the Month
pg 2
D2DLink Displays
Ford PDC Quantities
pg 3
Nissan and Isuzu
Dealers Are On-board
With D2DLink
pg 3
How to Buy and
Sell Parts Online
pg 4-5
Red River Chevrolet
Customer Profile
pg 6
NADA 2004
pg 6
Ford FAD Update
pg 7
OEConnection
Employee Profile
pg 7
Coming Soon:
Update Your Parts
Inventory Midday
and on Saturdays
D2D Plus, OEConnection’s newest
online tool to help parts departments
reduce idle inventory and build profit,
now has over 2,500 subscribers.
“We reduced our obsolescence
from 25% to 2.7%.
That’s an 89% reduction!”
Jeff Brooks, Parts Manager
Dick Ide Pontiac, Rochester, New York
D2D Plus is now available to
Nissan, Isuzu, Jaguar and Land Rover
D2DLink subscribers. Introduced to
Ford and General Motors dealerships
just three months ago, parts
managers are telling OEConnection
continued on page 2
Now when doing part searches, the discount icon is larger and easier to see.
Be sure to advise parts counter people to click
on the blue discount button to find parts that
have been discounted by other dealers, to help
reduce purchasing costs.
Here’s What D2D Plus Dealers Are Saying:
y goal —
now, and m
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le
id
an 5% is
th
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ss
“We’re at
realistically, le
t,
Bu
.
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ach it, and w
optimistically
lping me to re
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,
us
lls
Pl
ca
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2D
D
coming phon
my goal, and
ith just four in
r
W
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ai
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sed
00 in parts —
,2
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nt
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disc
we got
. I created a
rts I
just five days
include the pa
to
t
shelves — in
lis
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ea
my
tw
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Pl
ag
ount. D2D
on inventory
applied a disc
d
an
,
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lo
”
wanted to un
ventory clean.
lp keep my in
),
new tool to he
rd
(Fo
n
er,
Parts Manag
– John Riffe,
Missouri
Saint Robert,
Sellers-Sexto
“With D2D Pl
us, we reduce
d our obsolesc
to 2.7%. That
ence from 25
’s an 89% re
%
duction! We
our idle stock
so
ld almost all
— over $45,00
of
0 — in just tw
that I’ve got m
o months. Now
y obsolescence
under control,
monthly to man
I’ll use D2D Plu
age it so it sta
s
ys low. Last ye
scrapped $2
ar we actually
0,000 in obso
lete inventory
threw it out —
— but we ne
it just sat in ou
ver
r warehouse.
out, we reve
D2D Plus cam
rsed the writ
e
e
of
f, and sold it
write off wou
instead. That
ld have been
a
to
ta
l loss. I love D
– Jeff Brooks
2D Plus.”
, Parts Manag
er,
Ro
chester, New
York
CD changers that I
“D2D Plus is great! I sold five
n rid of without this
probably would have never gotte
nd day. I’m sold!”
product. And that was just the seco
– Bill Brown, Parts Manager
Carolina
Harrelson Nissan, Rock Hill, South
Dick Ide Pont
iac
continued on page 2
1
Here’s what D2D Plus
Dealers Are Saying:
continued from page 1
kly
t. My wee
g is grea
in
rt
S
o
p
M
D
re
Plus
ring my
“The D2D
es compa
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u
th
cl
to
in
ow
report
routine n
rt phase-in
f
a
o
p
s
iu
nd
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ra
rt
in a 50-mile
stock repo
ith
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s
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p searc
lp us sto
D2D Plus to
ation to he
this inform
g
ow I know
in
N
us
s.
le
us. I’m
r future sa
fo
r
te
et
and I’m
b
ory
oking for,
our invent
lers are lo
ea
d
er
th
o
”
what parts
eir needs.
ter meet th
able to bet
Hampshire
anager
mouth, New
itt, Parts M
– Jeff Leav c Cadillac GMC, Ports
Coast Pontia
“I posted tw
o sets of ru
nning boards
D2D Plus —
on
originally ov
er $350 ea
at a discou
ch —
nt. We sold
both sets to
different deal
two
erships almos
t
im
mediately. Th
parts had be
ese
en on our sh
elves for at le
months. They
as
t
48
were purcha
sed as spec
orders, neve
ial
r installed, an
d the parts w
not returnable
ere
— a very co
mmon scenar
So using D2D
io.
Plus, we sold
those parts,
which freed up
the space an
d opened up
that cash to bu
y parts that w
e really need
.”
– Ole Olson,
Parts Manag
er,
Elk River Ford
, Elk River, M
innesota
00 of idle inventory in
“I sold between $3,000 and $4,0
her $10 grand of idle
one month. Then one day — anot
because of D2D Plus.”
All
sold!
parts — off my shelves —
– Mike Smith, Parts Manager
Duncanville Ford, Duncanville, Texas
Contact Us
continued from page 1
that the benefits of D2D Plus are worthwhile
and have an impact on their businesses.
D2D Plus can help parts departments
reduce idle inventory and carrying costs,
increase inventory turns, and better control
their stock levels and parts assortment.
D2D Plus has three components:
Idle Inventory Marketing – Identify and
discount slow-moving stock and then offer
it for sale to D2DLink dealers nationwide.
All D2DLink subscribers can view the lowest
priced parts first when doing part searches.
Inventory Reporting – Helps identify
missed opportunities and in-demand parts,
helping dealers to stock the right parts.
Parts Bundling – Selling dealers combine
unwanted, miscellaneous parts into bundles,
and discount and post those bundles. D2D Plus
subscribers search for bundles, and view ‘for-sale’
bundle parts matched to their on-hand stock.
For more information about D2D Plus, or
to enroll, call OEConnection at 888-776-5792,
x3, or visit www.OEConnection.com.
+
+
+
Tip of the Month
4150 Highlander Parkway
Richfield, Ohio 44286
phone: 330-523-1800
fax: 330-523-1700
toll-free: 888-776-5792
[email protected]
www.OEConnection.com
For comments, feedback, or suggestions on this
newsletter’s content or value, and to submit
product feature suggestions, please contact the
newsletter editor:
Janice Schenk
Marketing Manager — D2D Products
888-776-5792 x1891
[email protected]
To subscribe to D2DLink, D2D Plus, or D2D Express
for your dealership, please contact:
Don Battista
Sales Manager
888-776-5792 x1845
[email protected]
To learn more about OEConnection’s products and
services for your auto manufacturer, please contact:
Jon Palazzo
Director of National Accounts
888-776-5792 x1844
[email protected]
or
Jon Purcell
Director of National Accounts
888-776-5792 x1895
[email protected]
Thank you to two parts managers for their
D2DLink suggestions — for dealerships to display
their toll-free or parts department direct telephone
numbers on the locator. Each dealership will receive
OEConnection hats for each of their counter staff!
Ray Brakke, Parts Manager at Suss Pontiac
GMC, Aurora, Colorado writes: “I’d like to see
800 numbers on your locator so it’s less expensive
for us to call other dealers to buy parts. Can you
please encourage other dealers to use your
advertising feature so those toll-free numbers
appear on the D2DLink locator? If they want to
sell their parts, they should shoulder the cost of
the incoming telephone call.”
Rocky Ward, Parts Manager at Ray
Schultens Motors (Ford), The Dalles, Oregon,
writes: “When we call another parts department,
the dealership’s operator has to connect us. Please
tell dealerships to post their parts department’s direct
telephone numbers so we don’t waste time going
through the operator. Better yet, how about a toll-free
number, so we don’t have to wait on our dime?”
Here’s how to display your toll-free telephone number on D2DLink.
In Setup, select Company Info.
In Setup, select Locator Seller.
This phone number will appear
in all parts searches.
Click Edit for each OEM’s Locator
Advertisement Message.
Submit address, email, telephone, fax number and
parts manager changes to:
[email protected]
or call 888-776-5792 x2.
For product and technical questions,
call Customer Care at 888-776-5792 x2.
OEConnection is a venture of DaimlerChrysler,
Ford Motor Company, General Motors, and ProQuest.
2
Have a suggestion? Email us at [email protected].
If we publish it, we’ll send you OEConnection caps for every member of your parts department team!
D2DLink Displays Ford PDC Quantities
Ford D2DLink subscribers are now able to
view Ford’s PDC/depot part quantities from
within the D2DLink locate screens.
John Graham, Ford Customer Service
Division’s OEConnection Project Manager
said, “Having PDC part quantities available
from within D2DLink is a real coup for Ford
dealerships. The first decision a counterperson
makes when locating a part is, ’When do I
need it?’ Now, they have one online tool,
which combines nationwide dealer inventories,
PDC visibility, FAD inventories, and even
parts offered at a discount by dealers using
D2D Plus. It’s also important to note that we’re
working to have Blue Diamond inventories
available on D2DLink in the near future.
PDC status can help Ford and Lincoln
Mercury dealers to make smarter, faster and
more-profitable parts buying decisions.”
Over 4,250 Ford dealerships are
currently enrolled in D2DLink, performing
over 38,000 part searches each day. John
added, “D2DLink is subscribed to by over
90% of Ford dealerships. For the few that
have not yet subscribed, there’s even more
reason to do so now.”
Nissan and Isuzu Dealers Are On-board and Online
Locating Parts
Hundreds of Nissan and Isuzu dealerships
are finding out what thousands of GM,
Ford, Land Rover and Jaguar dealerships
nationwide already know — that D2DLink
can help boost productivity and help
maximize efficiency. Currently, Nissan and
Isuzu dealers are performing tens of thousands of locates a month and the number
keeps growing every day.
Parts Manager Russell Zaralban, Jr. of
Russell Isuzu uses D2DLink every day for all
their parts locating needs and to increase
inventory turns. “I’m locating parts from
dealers I never would have had contact with
before. D2DLink also helps me move more
parts,” says Zaralban. The online buying and
selling features also help Russell Isuzu reduce
time wasted and costly long distance charges
so they can concentrate on other areas of
their business. “D2DLink is extremely easy
to use and I am able to locate parts locally
or nationally without having to spend hours
on the phone,” says Zaralban.
In addition to D2DLink, D2D Plus is now
available to Nissan and Isuzu dealers. (See
D2D Plus features on page 2.)
Nissan and Isuzu dealers can enroll
in D2DLink and D2D Plus by calling
888.776.5792 x3.
D2D Plus now available to
Nissan and Isuzu Dealers.
Call 888.776.5792, x3
3
Online Order
Notification
Online parts orders can
launch an email using this
notification feature.
How to: Buy and Sell Parts Online
One of the most frequently
asked
questions
by
OEConnection customers is,
“Why don’t more people
use D2DLink’s e-commerce
functions?”
Perhaps the answer is
resistance to change. For the
past several decades, counter
people have picked up the
telephone to locate needed
parts. They’ve relied on
locators to do exactly what
the name implies — locate.
D2DLink provides that, and
more! D2DLink provides the
ability to buy and sell parts
online. Simply check the box for the desired
selling dealer the next time you do a part
locate, and your order has been placed.
(See Six Tips for Success on page 5.)
In today’s world — no matter what your
business — being competitive is vital. D2DLink’s
online parts buying and selling feature can
help a dealership charge into the 21st century.
OEConnection customers who regularly use
the online ordering have indicated the feature
helps them to increase staff productivity with
reduced telephone on-hold time and reduced
telephone time when confirming part availability.
They also indicate it helps reduce telephone
toll charges and can help increase accuracy
using the e-commerce order audit trail.
D2DLink’s online ordering capabilities
just might become a regular activity for your
dealership.
Call OEConnection customer service at
888-776-5792, x 2, with any questions.
At South Point Pontiac GMC in Austin, Texas, e-commerce orders are the norm. The parts department has expanded upon D2DLink’s
email notification by adding an automatic email print notification. Scott Bennett, Parts Manager, explained, “So we don’t miss any
e-commerce part orders on D2DLink, we bought a program that prints out our emails. With email notifications set up in D2DLink, and
this PC program set up for one minute interval checks of our email, we now get both an email and a paper copy of orders in the
center of our department. No more missed sales because that piece of paper is right in front of us when we return to the parts counter.”
Steps to E-Commerce Ordering
1
Buying Dealer: Locate Parts, Check Box
2
Buying Dealer: Verify Order Specifics
•
•
•
•
•
Once part is located, check
the box for the dealership
you’d like to order from.
Click “Next”
4
Check box to request
order confirmation
from seller.
Shipping info
Add notes
Purchase order #
Modify quantity
Parts requested by
Click “Next”
3
Buying Dealer: Order Confirmation
1
Selling Dealer: Processes the Order
Salesperson double-clicks
on the order.
Your order has been sent and
appears on the selling dealer’s
screen as a purchase request.
The Buying Dealer Sees…
2
Selling Dealer: Order Response
and Completion
Click on Respond to Buyer
Click “Next”
Six Tips for D2DLink E-commerce
Success
1. Buyers – Take the lead! Call a selling dealer, set up an
e-commerce test.
2. Sellers – Respond quickly. Click on orders, fill them and ship
promptly.
3. Buyers – Set up ‘Favorite’ trading partners so e-commerce
trading partners’ inventory appears at the top of part locates.
Modify Order Specifics if Desired
•
•
•
•
Shipping info
Add notes and invoice #
Modify quantity and price
Parts requested by
4. Sellers – Uncheck the e-commerce acceptance box in the
Locator Seller setup configuration.
5. Buyers and Sellers – Use D2DLink ‘notifications’ to launch
emails that signal incoming electronic orders and a status
change for electronic purchases.
Click on “Save and Respond”
6. Buyers and Sellers – Practice! Build good trading
relationships with your trading partners. Practice together to
migrate your trading relationships to e-commerce!
To help speed the process of regularly doing e-commerce orders,
in SETUP
APPLICATION SETTINGS
LOCATE SETTING,
select “Locate Wizard” to be the default when you press the
“Enter” key after entering a part number to search. If no part number is entered, D2DLink will launch the multi-part locate screen for
two or more part numbers.
Click “Respond” to
Complete Order
5
Customer Profile
E-commerce Helps Improve
Efficiency at Red River Chevrolet
“An online part order is easier on everybody.
There’s no phone tag or being put on hold.
There’s a paper trail with a confirmation of
the order and a delivery date – an archive of
the entire order,” states Matt Nycum, Fixed
Operations Manager, at Red River Chevrolet,
Bossier, Louisiana. Is this some new parts
technology he’s talking about? No. “It’s as
simple as clicking on a box next to a part you
locate using D2DLink instead of picking up
the phone,” says Matt.
E-commerce parts ordering. It’s not rocket
science. It’s not difficult. In fact, Matt says it’s
easier and better for the buyer and seller.
“Our four parts specifiers had been using the
D2DLink locator since August 2002. It was
more accurate, current and up-to-date than
any other locator we’d used up to that point.
So we were real happy with it,” tells Matt.
But part of Matt’s job as fixed ops manager
with 75 people working for him, is to
Red River Chevrolet
Bossier, Louisiana
look at maximizing every area of the
back-of-the-house business. They had given
every tech a laptop, installed a wireless
network throughout the dealership, and
integrated technology into their operation.
“So one day I looked at D2DLink and
said, ‘Hey, you’re supposed to be able to
order right off of the locate screen.’ So I
asked my guys to try it,” recalls Matt. “Right
off the bat, it was better for us and our trading
partners.” Now, about 50% of Red River’s
part orders are placed online. Matt has even
located and ordered parts from his PDA*,
though this isn’t common.
What’s it all mean? Reduce phone tag or
putting one customer on hold to help another.
Cut down on follow-up calls for order
confirmation. A complete record for buyer
Matt Nycum, Fixed Operations Manager
Red River Chevrolet, Bossier, Louisiana
and seller of when a part was ordered,
confirmation, delivery date, pricing, notes
and more.
“This is totally changing the way part
orders are handled – for the better. It saves
time, is more accurate, and there’s a paper
record. I see it redefining how specifiers
locate and fill parts orders. They’ll get a lot
more done,” concludes Matt.
Red River Chevrolet has been in business
since 1931, selling about 4,000 vehicles
a year. Matt Nycum has been with the
dealership since 1979. He is a prior member
of General Motors’ Fixed Operations
Advisory Board.
(* Personal Digital Assistant)
NADA Exposition
2004
Viva Las Vegas!
6
Las Vegas once again proved the perfect
locale to host NADA, the automotive
industry’s largest and most-encompassing
trade show.
Thousands of dealership
personnel attended the four-day exposition
held January 31 — February 3. As always,
the NADA convention was filled with new
product introductions and late-breaking news
about emerging industry trends.
OEConnection was no exception as we
launched D2D Plus, our latest productivity
addition, to our already well-established
D2DLink family of products. D2D Plus is ideal
for dealerships interested in enhanced
marketing of idle inventory. D2D Plus can
help subscribing dealers reduce carrying
costs, increase inventory turns, and better
control stock levels and parts assortment.
Chuck Rotuno, OEConnection
President and CEO, and
Ewa Laurance pose during
a pool game.
Hall of Fame billiard player, Ewa Laurance, demonstrates a trick shot.
Over 2,500 dealerships have already enrolled
in D2D Plus since January!
Helping generate additional excitement
in the OEConnection booth was Ewa
Laurance, a world-class billiards player
recently inducted into the Billiard Congress
Hall of Fame. Ewa demonstrated “trick shots”
and entertained show attendees with true
“Las Vegas”-style championship play. One
lucky winner also walked away with the
Brunswick Pool Table featured in this photo.
Congratulations to Mark Rountree
of
Rountree
Ford-Mercury
of
Brattleboro, Vermont who won the
Brunswick 8’ table valued at $7,500.
See you next year at NADA 2005 —
New Orleans (or N’awlins as the locals
would say)!
Ford FAD Update
Ford FADs (Ford Authorized Distributors)
continue to enroll in D2DLink, making their
parts available for purchase by the over 4,250
Ford D2DLink subscribers. According to Scott
Shriber, Ford Liaison to OEConnection, “Parts
managers have told us they want their FAD
inventory to appear on D2DLink, so when
doing part searches, they can look in one place
to see all their part sources. Ford dealers are
doing over 850,000 part searches each
month, and over 130,000 of those parts are
Motorcraft parts, so that can provide quite a bit
of visibility for a FAD’s inventory to help them
sell more parts.”
To have your FAD’s inventory posted on
D2DLink, ask them to call OEConnection at
888-776-5792, x2.
Current D2DLink FAD Subscribers
ACI Parts Warehousing, Inc., Wyoming, MI • Arnold Oil Company, Corpus Christi, TX
Asco Distribution Center, Charlotte, NC • Auto Electric & Carburetor, Birmingham, AL
Automotive Distributor Co. Inc., Perrysburg, OH • Automotive Distributors Warehouse, Dayton, OH
Automotive Distributors Warehouse, Indianapolis, IN • Automotive Distributors Warehouse, Columbus, OH
Automotive Distributors Warehouse, Akron, OH • Automotive Distributors Warehouse, Brooklyn Hts., OH • B&I Auto Supply,
Fort Washington, PA • Bill's Battery Co. Inc., Cincinnati, OH • Cal-State Auto Parts, Inc., San Diego, CA • Chicago Parts and Sound LLC,
Wooddale, IL • Concho Parts Warehouse, Grand Prairie, TX • Connecticut Warehouse Distribution, Inc., North Haven, CT
Dealer Auto Parts Sales Inc., Redford, MI • Dealer Service Warehouse, Houston, TX • Dixie Automotive, Charlotte, NC • Factory Motor
Parts, Eagan, MN • Factory Motor Parts, Kansas City, MO • Factory Motor Parts, Carson, CA • Factory Motor Parts, Omaha, NE
Factory Motor Parts, Eau Claire, WI • Factory Motor Parts, Kent, WA • Factory Motor Parts, Spokane, WA • Factory Motor Parts,
Portland, OR • Factory Motor Parts, Sacramento, CA • Factory Motor Parts, Colorado Springs, CO • Factory Motor Parts, Appleton, WI
Factory Motor Parts, Denver, CO • Factory Motor Parts, Vista, CA • Factory Motor Parts, Madison, WI • Factory Motor Parts, Topeka, KS
Factory Motor Parts, Des Moines, IA • Factory Motor Parts, Chicago, IL • Fred Jones Enterprises, Atlanta, GA • Fred Jones Enterprises,
Oklahoma City, OK • Genuine Parts Distributors, Whittier, CA • George Electric Auto Parts, Saginaw, MI • GHI Automotive, Inc.,
Grand Rapids, MI • H&H Automotive Parts Warehouse, Baileys Crossroads, VA • Heathwood Oil Company, Inc., Kansas City, KS
Highland Auto Parts, Somerville, MA • Ken Smith Auto Parts #6, Nashville, TN • Kirk's Automotive, Detroit, MI • Midway Warehouse,
Kansas City, MO • Multi-Part Inc., Columbia, SC • Original Equipment Mktg., Marietta, GA • P-A Distributors, Rockville, MD
Parts Depot, Inc., Raleigh, NC • Parts Mart Automotive, Glendale, AZ • Parts Mart of Tucson, Tucson, AZ • Parts Midwest, Inc.,
Minneapolis, MN • Precision Service and Parts, Inc., Wheeling, IL • Precision Service and Parts, Inc., Brookfield, WI • Prevatte Auto Supply,
Lumberton, NC • Rowerdink Inc., Kalamazoo, MI • Rowerdink Inc., Lincoln Park, MI • Southern Automotive Warehouse, Louisville, KY
SP Auto Parts, Moorestown, NJ • Sumner Automotive, Burlington, NC • Syracuse Motor Parts, Utica, NY • The AE Group, Louisville, KY
The AE Group, Charleston, WV • The AE Group, Charleston, WV • The AE Group, Lexington, KY • The Parts House, Orlando, FL
The Parts House, St. Petersburg, FL • T-K Distributors, Commerce City, CO • Tri City Auto Warehouse, Fort Wayne, IN
Vintage Parts, Inc., Beaver Dam, WI • Warren Distributing Inc., Santa Fe Springs, CA • Warren Distributing Inc., Ventura, CA
Warren Distributing Inc., Santa Monica, CA • Wilcox Auto Parts Inc, Cincinnati, OH • Wilcox Lima, Lima, OH
OEConnection Employee Profile
Fran Tramonte
Customer Care Representative
At OEConnection since: January 2002 —
when there were just two of us in Customer
Care — now there's 10.
Job responsibilities: Speaking with customers
and teaching them how to use our products.
Favorite part of the job: Talking to dealers
who are fun, who like their jobs, and who
like our products — because they’re fun to
talk to, they’re appreciative and they ask a
lot of questions.
Drive time to work each day: 15 minutes.
A moment I'd rather forget: When the water
went out during the blackout last summer.
Passionate about: Working out.
Two words that describe me: Energetic
and easy to get along with.
People are surprised to learn: My age.
The most perfect day: Sunny blue skies
and 80 degrees.
Personal accomplishment of which I'm
most proud: My three children.
My brush with a famous person: Had
drinks with Steven Seagal in the Caribbean.
Would like to tell OEConnection customers:
How wonderful OEConnection really is.
About the Customer Care Department:
Customer Care takes calls from and makes calls
to customers:
Monday – Friday, 8am-8pm EST
Saturdays, 8am-5pm EST
Customer Care is closed on New Year’s
Day, Easter, Independence Day/July 4th,
Thanksgiving and Christmas. Contact a
Customer
Care
Representative
at
888-776-5792, ext. 2, for questions on
how to use OEConnection products. Or
email a Customer Care Representative at
[email protected].
7
D2D Products
Fast, easy, and accurate online
parts locating and fulfillment
to help dealerships buy and sell
more original equipment parts.
Dealership inventories help fill a
manufacturer’s emergency-needed
backordered parts.
Online tools to help parts
departments reduce idle
inventory and make better
parts buying decisions.
D2DLink Customers
CHEVROLET
Tell Us How to Help You!
For the past several years, OEConnection has been
writing and emailing to parts managers informing you
about our products, new features, and how our products
work to help you become more efficient and profitable in
your parts departments.
Over 11,000 dealerships subscribe to D2DLink and over
2,500 subscribe to D2D Plus. For every dealership, there
may be a fixed operations director, parts manager and
assistant parts manager who have an interest in keeping up
to date on how OEConnection products can help increase
productivity. And, for each dealership, perhaps another
two to 20 parts employees regularly search for parts.
4150 Highlander Parkway
Richfield, Ohio 44286
It’s a challenge thinking of ways to
best communicate new features to
our over 50,000 estimated users.
We’d like your opinion on how to
best inform you and your staff about how
to use our products. Please email me with
what communication method suits you and your
staff best: email, fax, this newsletter, and monthly
pop-up windows. Thanks for your help. Looking
forward to receiving your emails!
— Janice Schenk, Marketing Manager — D2D Products
[email protected]
PRSRT STD
US POSTAGE PAID
CLEVELAND, OH
PERMIT NO. 2385