FAN HOST - Mindy Johnson

FAN HOST
GUIDE
TAMPA BAY RAYS MISSION STATEMENT
“Energizing Our Community Through The
Magic Of Baseball”
TAMPA BAY RAYS BRAND TRAITS
BASEBALL MAGIC - Pitchers and catchers report - Purity of the
game - Hot dogs, cracker jacks - Immortals - Six months, every
day - Summer, story line - Play the game right, fundamentals
- Catching a foul ball - Numbers: 755, 56, 6-4-3 - Character America, apple pie - National Anthem - History, tradition
FAMILY FUN - Multi-generational shared experience and time
- Memories, emotion - Fathers and sons (parents and children)
- Enjoyable bonding - Playing catch - Relaxed -Silly, funny, kidoriented - Cotton Candy - Togetherness - Non-violent, PG
TAMPA BAY - Growing - Better than the big boys - Winning
attitude - Sunny, beaches, water - Upstart - Converting
transplants - 1st generation building - Sports unite - Hard
working - Baseball heritage
COMMUNITY PILLAR - Strong values - High involvement
- Good for the region - Neighborly - Caring, kind - Service
oriented - Outstanding corporate citizens - A community
asset
THE 6 A’S OF READY AT YOUR SERVICE
CUSTOMER SERVICE
A
A
A
A
A
A
TTITUDE
Displaying energy, excitement, and a positive frame of
mind at all times
PPEARANCE
Looking presentable
grooming and hygiene
while
maintaining
proper
CKNOWLEDGE
Providing a friendly greeting or offering a request of
assistance while making eye contact
SSESS
Listening attentively to fans’ needs while evaluating
potential fan-friendly responses
CTION
Providing fan friendly solutions or results that will assist
the fans’ experience
PPRECIATE
Showing gratitude to fans for having a great experience
by thanking them, wishing them a great day, and offering
up high fives
SHARP - Smart - Edgy - Crisp - Bold - Daring - Unconventional
- Intelligent risk-taking - Youthful - Glow-emitting Professional
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FAN HOST GUIDE
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WE WOULD LIKE TO WELCOME YOU AS A MEMBER
OF THE 2014 RAYS FAN HOST STAFF!
Here at Tropicana Field, we are proud to provide a standard of
customer service that is second to none! The public opinion
of the Rays and Tropicana Field is formed by our appearance,
behavior and attitude. You are the key to providing an
excellent ballpark experience for our fans through customer
service in a caring, professional and knowledgeable manner.
We have invited you to be part of our team this season
because you exuded the energy, enthusiasm and positive
attitude that we extend to every guest who visits the stadium.
Through your commitment to premium guest service, we will
continue to provide a level of service that exceeds our guests’
expectations. We must work together to welcome fans to
every event with the same sincere enthusiasm that we would
extend to friends in our own homes.
Know that your comments and suggestions are always
welcome; we strive to create the most positive and friendly work
environment possible. We are one team! It is essential that we
communicate and work together to pull off a winning season.
Please remember that your actions create an everlasting
image of our organization. You make a positive difference!
FRONT OFFICE
STUART STERNBERG
MELANIE LENZ
PRINCIPLE OWNER
VICE PRESIDENT
DEVELOPMENT
MATT SILVERMAN
RICK NAFE
PRESIDENT
VICE PRESIDENT
OPERATIONS/
FACILITIES
ANDREW FRIEDMAN
DARCY RAYMOND
EXECUTIVE VICE
PRESIDENT
BASEBALL OPERATIONS
VICE PRESIDENT
MARKETING AND GAME
ENTERTAINMENT
BRIAN AULD
BRIAN RICHESON
SENIOR VICE PRESIDENT
BUSINESS OPERATIONS
VICE PRESIDENT
SALES AND SERVICE
Sincerely,
Rick Nafe
VP of Stadium Operations
Eric Weisberg
Director of Customer Service and Stadium Experience
[email protected] // 727-825-3351
MARK FERNANDEZ
RICK VAUGHN
SENIOR VICE PRESIDENT
VICE PRESIDENT
COMMUNICATIONS
Scott Wilson
Customer Service and Stadium Experience Coordinator
[email protected] // 727-825-3343
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FAN HOST GUIDE
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TABLE OF CONTENTS
HOSTING THE FAN
7-18
HOSTING THE FAN
AN OUTLINE OF ROLES AND
RESPONSIBILITIES AS A FAN HOST
TROPICANA A-Z FIELD GUIDE
19-41
SCHEDULES/AVAILABILITY
PREGAME TIMELINE
42-43
CONCESSION QUICK REFERENCE
44-49
EVACUATION MAPS
50-56
•Schedules will be created based on projected game
attendance and your availability.
•You will be able to use ABI MasterMind, our online service,
to input your availability and see your schedules.
•You can submit your availability for the season at any
point. Availability will close 10 days before the upcoming
homestand and your schedule will be posted online 7 days
before the homestand begins.
•To log onto ABI MasterMind:
- Visit https://ess.abimm.com
•On ABI Mastermind, you can:
- View Announcements/Messages from management
- View Your Schedule
- Update your profile
- Enter your availability by event
- Contact the scheduler.
•For more detailed information, you can find an information
packet located in wardrobe.
PARKING MAP
57
2014 RAYS SCHEDULE
58-59
GROUP PARTY AREAS
60
2014 PROMOTIONAL SCHEDULE
61-62
2014 SPECIAL EVENTS
63-64
WARDROBE
•Proper Fan Host attire is khaki pants, a short-sleeve dark
(navy) blue t-shirt, and a pair of closed toed athletic shoes
•Fan Hosts working and staying at the outside gates and
all Role Players are permitted to wear khaki shorts no more
than four inches above the knee.
•Hair should appear combed and styled neatly
•Jewelry may be worn but should not interfere with your
job duties
•In order to wear a baseball cap, it must face the proper way
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FAN HOST GUIDE
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and support a Tampa Bay Rays logo
•Improper dress may result in being sent home before the
end of your assigned shift
ENTERING THE BALLPARK/PRE-GAME
•CALL TIMES
- Monday through Thursday games, briefing time will
be two hours prior to first pitch
- Friday, Saturday and Sunday games, briefing time will
be two and a half hours prior to first pitch (subject to
change)
- There are a limited number of second call times
available which is one hour prior to first pitch (subject
to change)
- Present credential to Security at Gate 6
- Sign-In at Gate 6 in the Fan Host sign-in book
- Receive & sign for jersey from Wardrobe Supervisor
•Clock-in at the time clocks NO EARLIER than a half hour
before your call time
•Check announcements on dry-erase board in Wardrobe
•Find assignments on posted deployment sheets
•Report to Fan Host briefing at location by call time
•Inspect assigned area for any issue: broken/dirty seats,
trash, lost & found items, etc.
•Coordinate with respective Lead in knowing ins and outs of
area/position
DURING THE GAME
•GATES/TICKET TAKERS
- Greet and assist fans as they enter the ballpark. Scan
tickets. Assist with ticketing issues.
- Hand out promotional items/programs.
- Proactively assist fans with questions/directions.
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FAN HOST GUIDE
- Thank fans for visiting as they leave the venue. Offer high-five’s and fist bumps.
•USHERS
- Greet and assist fans with high-five’s, fist bumps, &
smiles as they enter ballpark/area/section
- Check tickets in order to help find correct seat,
rather than reprimanding for being in wrong seat
- Walk up and down sections every other inning in
order to be visible to fans in your area (alternating
innings with the Fan Hosts on each side of you)
- Approach area/seats of foul balls & home runs to
check on any potential injuries or disputes
- Walk to the bottom of the section during an on-field
altercation, replay challenges, etc. and monitor fans
- Stand in proper stance and be pro-active in areas,
rather than crossing arms/leaning and waiting until
approached to help
- Contact Lead or Supervisor for assistance: Security,
Medical, incident report, etc.
- Continue to assist fan through the entirety of game
and/or completion of post-game event
- Thank fans as they exit section at the completion of
ballgame with high-five’s and fist bumps
•ELEVATORS/ESCALATORS
- One of the most important and interactive roles as a
fan host
- Assist guest with safe passage to and from the various
levels of the ballpark.
- Ensure guests follow safety rules.
- Greet and assist with questions/concerns.
- Control the number and spacing of guests to avoid
overcrowding.
- Thank fans for visiting as they leave the venue. Offer
high-five’s and fist bumps.
- Ensure guest safety as they enter and exit escalators
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and elevators.
- Be prepared to respond to emergencies.
- Stand near the E-Stop at escalators.
- Perform basic safety inspections at escalators.
•Watch for loose shoe laces, drawstrings, and scarves.
•No more than two people per step.
•Guests stand away from side wall to avoid side step
entrapment exposures.
•No barefoot riding.
•No sitting or standing on railings.
•Ensure parents hold children’s hands.
•No strollers, walkers, or wheeled vehicles.
•Ensure patrons face forward and hold the handrail.
•Ensure patrons immediately move clear of the exit area.
- Hand Signals at Escalators (To communicate between
top and bottom attendants)
•Closed fist held at 90 degrees: Stop flow of guests.
•Open hand held at side of body: Resume flow of guests.
- Emergency Situations at escalators include trapped
or injured guests, mechanical issues, and
overcrowding. In these situations:
•Hit the emergency stop button.
•Direct patrons away from the embarking zone.
•Clear guests from the disembarking zone.
•Contact supervisor immediately. Call Command.
•Attend to the guest.
- At elevators, to encourage faster travel, encourage
fans to utilize escalators and ramps whenever
possible.
•RAY TANK
- Create a fun and educational experience for fans as
they visit the Ray Tank.
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FAN HOST GUIDE
- Manage the queue through positive customer service.
- Educate our fans on the Rays in the exhibit.
- Generate feeding sales.
- Maintain a clean/healthy environment for the rays.
•ROLE PLAYERS
- Staff the various alcoves/activities throughout the
ballpark.
- Perform the function of the particular activity while
encouraging excitement.
- Smile and offer proactive assistance to fans in need.
- Generate sales in certain positions.
BREAKS
•Take the opportunity to have a break that should last about
20 minutes.
- Break will include travel to/from section, eating your
meal and having something to drink if needed
•Confirm with Lead proper time to take break and where to
report to after completion
•Have breaks in break areas: Wardrobe, Gate 2 – Level 3,
Gate 6 – Level 3 and 5
•Store lunches in designated areas: Wardrobe, Gate 3
Guest Services, Gate 4 Guest Services, etc.
•Always keep the fan in mind while on break and reach out
in the same manner as you walk to/from break
SMOKING POLICY
Employee smoking is permitted during designated breaks
and only in two designated areas. Those approved areas are
the lower helixes (below the 100 Level) at Gates 2 and 6.
No other areas inside or outside the building will be
permissible for smoking while on the clock or if you are in
uniform. Violation of this policy could result in immediate
dismissal. Thank you for your cooperation.
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POST-GAME/SIGNING-OUT
•Being a Fan Host includes being part of the action for our
Post-Game activities. These include:
- Centerfield Shuffle: Every Saturday night, fans may exit
Tropicana Field through the Centerfield Doors, as
part of our Friday Fest
- Summer Concert Series: On select Saturday and
Sunday evenings, throughout the summer, fans may
stay post-game to enjoy a variety of musical acts
- Kids Run the Bases/DJ Kitty Dance Party: Most
Sundays after the game, children 14 and under have
the opportunity to run the bases like the pros, in
addition to dancing on the field with mascots and
other entertainers
•Assist with fans leaving the ballpark by showing
appreciation for them coming out to the game and by
providing them options in exiting i.e. transport service,
directions, etc.
•Look for lost & found items in your area/section and bring
any to Wardrobe
•Return Fan Host jersey with top two buttons buttoned
•Clock-out after returning jersey
•Gather things and exit by walking up Gate 6 or by using
Gate 6 elevator
DEALING WITH ISSUES
•Be as fan-friendly as possible in dealing with a guest
- The fan host should be the first point of contact
- If unable to assist or need support, feel free to have a
Lead or Supervisor handle
- If Security is needed, be calm and seek a Fan Host lead
or contact nearest Security personnel indicated by light
blue polo
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FAN HOST GUIDE
- If Medical is needed, be calm and seek a Fan Host
lead or contact nearest Medical personnel indicated
by yellow polo
•Utilize the LEAP method:
- Listen to fan’s issue or concern before interjecting
- Empathize with fan and relate to their issue
- Apologize to the fan for the negative experience
- Provide a fan-friendly solution and thank the fan for
bringing up their concern
•Always go above & beyond and relate with the fan
ATTENDANCE
•Receive and fill out a monthly availability indicating what
days are available to work
•Notify Eric or Scott of any changes in availability
•Call-in to Wardrobe at (727) 825-3214 in the case of an
emergency preventing you from working on an assigned day
•Report to area’s briefing by call time
- Fan Hosts will be considered ‘late’ if unable to attend
briefing
- Fan Hosts who are ‘late’ three times will convene
with Eric/Scott as to why and may result in
disciplinary action
- Attendance and timeliness will be factored in to each
Fan Host’s evaluation
POINT SYSTEM
We hope that you enjoy working as a Fan Host for the
Tampa Bay Rays. You have the ability to “energize our
fans through the magic of baseball.” The most important
component to maintaining our superb customer service
depends on your attendance and punctuality for the games
that you have agreed to work. Reassigning staff or revising
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schedules to accommodate absences/tardiness affects the
whole Fan Host team.
There are three attendance components that shape the
following guidelines. An accumulation of points may result
in disciplinary actions determined by Rays management
in its sole discretion, up to and including termination of
employment.
Call-in Less than 24 hours before your scheduled shift:
1 Point
We do understand that circumstances may arise that may
prevent you from being able to work, however we ask that
you inform us via email ([email protected]) or the
fan host hotline (727-825-3214) at least 24 hours prior to
your scheduled shift.
Punctuality: 1 Point
You are expected to report to work at your assigned call
time. If you are more than 30 minutes late, you will be
penalized 1 point.
No-Call, No-Show: 5 Points
When you do not notify us of your absence it may cause
a breakdown in our delivery of excellent service. Missing
your shift without communication to Eric or Scott or a call-in
after the game has begun will be penalized 5 points. We
cannot stress enough that you follow and utilize all forms of
communication with Eric and Scott.
POSSIBLE DISCIPLINARY ACTION:
3 POINTS = VERBAL WARNING
6 POINTS = WRITTEN WARNING
10 POINTS = DISCHARGE
EVALUATIONS
Each Fan Host will be evaluated by:
SECRET SHOPPERS - Unidentified secret shoppers will
act as fans and evaluate Fan Hosts based on moments of
truths and the 6 A’s.
ERIC/SCOTT - Management will evaluate Fan
Hosts based on Rays’ Corporate Values, Attendance
& Timeliness, and 6 A’s. Low scores will result in
management evaluating individuals performance before
the 2014 season.
LEADS - Fan Host Leads will evaluate Fan Hosts based
on 6 A’s and specific feedback.
Please note that while working for the Tampa Bay Rays as a
Fan Host, we have the ability to be within restricted areas
before the fans. With that in mind, please be aware that
autograph seeking, communication, and fraternization with
players is prohibited. Also, all balls hit into the stands are
property of the Tampa Bay Rays and may not be taken for
personal use.
HAVING FUN!
•Remember to have fun while at work
- Leave your issues at the door
- Once in uniform, you’ll be on stage for all to see!
- Remember, its baseball!
•Feel free to address any issue or concern to Eric/Scott
•Deliver the Experience!
Please note that all Fan Hosts are employees at will and as
such may be terminated at any time, with or without cause,
in the sole discretion of Rays management.
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FAN HOST GUIDE
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THE FAN HOST LEADERSHIP TEAM
TROPICANA FIELD FUN FACTS
•ANDREA ASSION – Gate 6
ASTROTURF - The Rays were the first professional team to
install the in-field system turf in 2000 and 2007 went with
FieldTurf’s latest product featuring a duo filament system.
In 2011, AstroTurf introduced the latest in the turf market
to the Trop by installing the brand new Game Day Grass
3D-60H specifically designed for baseball.
•WENDY BERRY – Gate Supervisor
•SUE BLEY – Gate 3 Guest Services
•FRED CASEBOLT – Gate 3
•CHRISTINA COOPER – Lead Supervisor
•DON DAUGHERTY – Press Level Even
•PAT DAUGHERTY – Hancock Bank Club - Supervisor
•TOM DAVENPORT – Gate 4
•MARSHA EUBANK – Gate 1
•TIM GALVIN – Right Field
•JIM GRAY – Press Level Odd
•CLIFF JONES – Wardrobe
•ROGER JONES – TBT Party Deck
•SHARON JONES – Gate 4 Guest Services - Supervisor
•CHAD LAUGHHUNN – 300 Odd
•BILL LUEDERS – 300 Even
•LARRY RODDAM – Gate 1 Guest Services
•LARRY BROGA – Floating Lead
•JERRY RODRIGUEZ – Gate 5
•BILL SHANE – 100 Even
•DICK SPRANKEL – Gate Asst. Supervisor
•MARY STELLRECHT – Command
•DANIEL WALSH – Home Plate Club
•TONYA WOMACK – Left Field
•STEVEN YOST – 100 Odd
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FAN HOST GUIDE
THE ROOF - Tropicana Field features the world’s second
largest cable-supported domed roof (Georgia Dome is the
largest). It’s made of six acres of translucent. Teflon-coated
fiberglass and it virtually supports itself with 180 miles of
cables connected by struts. Tropicana Field’s roof is slanted
at a 6.5 degree angle, dropping from 225 feet above second
base to 85 feet above centerfield wall. It is built to withstand
winds of up to 115 miles per hour.
BUILT FOR BASEBALL - Though originally built for baseball,
there have been 14 other sports and competitive events held
at Tropicana Field. These include: hockey, basketball, football,
spring car racing, gymnastics, soccer, tennis, weightlifting,
ping-pong, karate, motorcycle racing, equestrian events,
track, and figure skating.
GOLDEN SEATS - Fans at Tropicana Field will notice two
golden seats in the right field stands. The seat located in
the third row of Section 148 is the location where the first
Rays home run landed, a 2-run shot hit by Wade Boggs off
DET Justin Thompson in the 6th inning of the Rays inaugural
game, March 31, 1998. The other golden seat, in Section
144, marks the spot where Boggs’ 3,000 hit landed, a 2-run
home run off CLE Chris Haney on Aug, 7, 1999.
WHITE SEAT - Fans at Tropicana Field will notice one white
seat in the right field stands. Seat 10 located in row T of Section
140 is the location where Dan Johnson hit a two-out, two-strike,
game tying solo home run in the 9th inning of Game 162 off
NYY Cory Wade, September 28, 2011. The Rays had trailed 7-0
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as late as the 8th inning, matching the Rays largest comeback
win ever at Tropicana Field. The Rays went on to win, 8-7, in 12
innings to clinch the American League Wild Card.
NEW FOR 2014!
RAYS 360 - The outfield is FINALLY connected! We have
created a walk way which circles the ball park inside the bowl.
There are concession stands and TV’s in center field where
the Batters Eye used to be located!
FLEX PACK - Our Flex Pack Program is an exciting new
product for 2014. Fans can buy 3, 6, or 9 game packs which
can be redeemed for any game at one low price. Each price
point is dedicated to a certain section in the ball park. Fans
will go online and select which seat they want for each game
they are attending with their Flex Pack!
PRESS LEVEL - The Trop has gone through many renovations
this offseason, but one of the biggest is the branding of the press
level. It now features Rays in the community!
FAN SEGMENTS
PAT PARENT - Address Kyle Kid! Assist with tickets,
directions, information. Know nearest facilities and kid
friendly entertainment. Fun and patience are key.
RON RETIREE - Know Ron’s name. Discuss the game, know
some players. Offer directions and help clearly and politely.
Respect his traditional view of the game. Be there when he
needs you. Excellent Service is key.
SAMMY SUCCESSFUL - Address him with respect. Make
him feel like part of the team. Build a relationship with him.
Impress his guests. Make him feel important.
FRED FANATIC - High five him and psych him up. Be
enthusiastic, talk about the game.
Know upcoming
community events. Be positive. Creating excitement is key.
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FAN HOST GUIDE
TROPICANA FIELD A-Z GUIDE
A
ALCOHOLIC BEVERAGES - No alcoholic beverages may be
brought into Tropicana Field; nor may guests take any alcoholic
beverages out of the ballpark, including suites. Florida law
prohibits the sale of alcoholic beverages to persons under the
age of 21. Guests, therefore, will be required to show proper
ID when purchasing alcoholic beverages at Tropicana Field;
we will check ID of anyone appearing under the age of 30. The
sale of alcohol at concession stands or by vendors stops after
the end of the seventh inning. Throughout the game, only two
alcoholic beverages are allowed per person, per purchase.
ANIMALS - Animals are prohibited from entering the
stadium. Only trained guide dogs or animals for the disabled
certified by the State of Florida are permitted in the stadium.
ASSISTIVE LISTENING DEVICES - Please go to Gate 4
Guest Services to find devices that can assist fans with
hearing impairments.
ATM MACHINES
One Hancock Bank ATM at Gate 1 near Guest Services
One Hancock Bank ATM at Gate 5 across from 107
One Hancock Bank ATM at the 300 Level Guest Services
One GTE Federal Credit Union ATM at the First Base Food
Court
One GTE Federal Credit Union ATM at the Third Base
Food Court
One GTE Federal Credit Union ATM at the Suite Level by
section 209
AUTOGRAPHS - Fans are permitted to seek autographs from
players along the railing at the outfield side of both the first
and third base dugouts up to 30 minutes prior to game time.
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B
BAG CHECK - For the comfort and security of all guests, we
reserve the right to inspect all bags and packages entering
Tropicana Field. Backpacks, purses, bags or packages which
exceed 16” x 16” x 8” in size will not be allowed to enter
Tropicana Field and must be returned to the guest’s vehicle.
Wrapped gifts are not permitted.
BANNERS AND SIGNS - Banners, signs and flags (without
flag poles) may be displayed in the stadium, provided that
they are baseball-related and do not contain profanity,
discriminatory language, indecent images, political
statements, or commercial references. Banners, signs, and
flags must be hand-held and may not be hung on any of
the outfield walls, over the playing field walls, over existing
stadium signage, or held in such a way as to obstruct other
guests’ views. Management reserves the right to remove any
sign or banner at any time.
purchase 6 additional tickets, 1 parking pass for the birthday
family, food package, and a t-shirt for birthday boy or girl.
To inquire about the Rays Birthday Package for your special
occasion, including payment options and more details,
contact the Group Sales department at 727-825-3406 or
email [email protected]. Birthday Packages are
based on availability and must be ordered at least three days
in advance.
BOX OFFICE HOURS - The Tropicana Field Gate 1 Box
Office is open Monday - Friday, 9 a.m. - 5:30 p.m.; Saturday,
9 a.m. - 3 p.m.; and Sunday, 12 p.m. - 4 p.m. On game days,
the Gate 1 Box Office opens at 9 a.m. and remains open until
approximately 30 minutes following the end of the game. The
Gate 4 Box Office opens approximately 30 minutes before
gates open and remains open through the seventh inning.
LOST TICKETS - Please go to the Tropicana Field Box
Office if you lost your tickets. There is a $5 per ticket fee
for reprinting lost tickets. Season Ticket Holders may
reprint tickets at no additional cost online through their
Membership Account.
BATS AND BROOMS - Bats and brooms are allowed inside
the stadium. Once inside, fans will not be allowed to display
such items if they impede another guest’s view or become
a safety issue. Sticks and/or poles of any other type are not
permitted at any time.
REPRINT TICKETS - Please go to the Tropicana Field
Box Office if you need tickets reprinted. There is a $5 per
ticket fee for reprinting tickets. Season Ticket Holders may
reprint tickets at no additional cost online through their
Membership Account.
BATTING PRACTICE - Rays batting practice takes place
2.5 hours before first pitch. The visiting team’s batting
practice takes place ninety minutes before game time and
lasts approximately one hour. Batting practice is taken at the
discretion of the team and is subject to change. For more
information, see Pregame Timeline.
BIRTHDAYS - Looking for the perfect way to make your
friends’ or family members’ special day extra special this
season? Purchase a Rays Birthday Package and you will
receive 10 tickets in a private party room with option to
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FAN HOST GUIDE
FORGOTTEN TICKETS - Please go to the Tropicana Field
Box Office if you forgot your tickets. There is a $5 per
ticket fee for reprinting tickets.
C
CAMERAS AND VIDEO RECORDERS - Guests are
permitted to bring cameras/video recorders into the stadium
provided they are not for commercial use. Cameras and
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video recorders must be hand-held. Fans are not permitted
to obstruct any aisles or the view of others. Tripods are
prohibited. Lenses are restricted to less than 12 inches.
RIGHT FIELD STREET
Carni Classics – fresh popped popcorn and roasted
peanuts.
Budweiser Bow Tie Bar -Beer and liquor bar.
Bay Grill – unique specialty grilled hot dogs, buffalo
chicken sandwiches.
Kids Fan Favorites
World Series Cheesesteaks
CATERING - Catering is available for all suites and group
party areas. Menu options range from traditional ballpark
fare to an upscale buffet. Please contact Jackie Van Sant with
Centerplate, the Rays hospitality provider, at 727-825-3380
to arrange catering for your special event.
1B FOOD COURT
Burger Up! - Always fresh, never frozen. Featuring 4
signature burgers with fresh cut fries.
Papa Johns’s Pizza
Del Ray Cantina - Full service liquor bar with tropical
drinks, wine, and beer.
CHILDREN - Children two (2) years of age and older must have
a ticket to enter Tropicana Field. It is highly recommended that
parents with children take advantage of our Tag-a-Kid program
at Gate 3 Guest Services. Children will be given wristbands to
wear indicating section, row and seat number.
COLOR GUARD - Guests inquiring about serving as color
guard prior to a game should submit a letter of interest and
accolades, along with a photo of the guard presenting colors
at an event to: Color Guard, Tropicana Field, One Tropicana
Drive, St. Petersburg, FL 33705.
CONCERTS- See Summer Concert Series.
CONCESSIONS - Ballpark favorites such as hot dogs, nachos,
chicken fingers, Pepsi products, and beer can be found at
locations throughout the stadium. Available throughout
the ballpark at all Diamond Classics, Grand Slam Grill, and
East/West Deli locations. Check out the following specialty
concessions to satisfy all of your cravings!
CENTER FIELD STREET
The Everglades Brewhouse
Papa John’s Pizza
Gluten Free Favorites - Traditional ballpark fare
served gluten free.
East/West Deli - Oversized deli sandwiches, including
our signature Cuban.
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FAN HOST GUIDE
3B FOOD COURT
Outback Steakhouse Outpost
Papa John’s Pizza
Brewhouse Express - Serving beer, liquor, tropical
drinks, and wine.
CREDIT CARDS - In addition to cash, the Rays accept
payment by Visa, MasterCard, American Express and
Discover credit and debit cards.
D
DEX IMAGING HOME PLATE CLUB - The seats in this
luxury seating area are among the closest in baseball starting only 50 feet from home plate. DEX Imaging Home
Plate Club Season Ticket Holders receive in-seat service,
complimentary food and drinks, access to the Hancock Bank
Club and to a private dining area inside the Hancock Bank
Club. For information on DEX Imaging Home Plate Club
seats, call 888-FAN-RAYS.
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E
collapsible container or object deemed hazardous.
EJECTION/TRESPASS/DENIED ENTRY- The Rays reserve
the right to deny entry, eject and trespass any individual
from the stadium and stadium property for the following: fan
interference, public intoxication, using offensive language,
wearing garments with offensive language, disruptive,
dangerous or obnoxious behavior, throwing objects, smoking
inside the stadium, public indecency, nudity, urinating outside
of the restrooms, entering restricted areas, violating laws,
ordinances and facility policies, and any other behavior
deemed inappropriate by Rays management.
FRONT OFFICE – The Rays Executive Offices can be found
on the east side of Tropicana Field near the Gate 1 Box office.
The offices are open Monday – Friday, 8:30am to 5:30pm.
ELEVATORS - Located at Gates 1, 2, 4, and 6.
ESCALATORS - Located at Gates 1, 2, 3, 5 and 6 on 100, 200
and 300 Levels.
F
FAN INTERFERENCE - Fans are not to interfere with any ball
in play or throw objects onto the field. Anyone doing so will be
subject to ejection from the stadium. Anyone venturing on the
playing field will be prosecuted to the fullest extent of the law.
FIRST AID - St. Anthony’s Fan Care Clinic can be found
between Gates 3 and 4 on the 100 Level (behind home plate).
The clinic is staffed by St. Anthony’s Health Care Medical Team.
FOOD POLICY - Patrons are permitted to bring food into
Tropicana Field for individual consumption. Outside catering
or food for consumption by groups larger than a single family
are not permitted. All permissible food items must be individual
servings, wrapped, bagged or contained within a soft-sided
container that shall not exceed 16” x 16” x 8”. Only sealed
plastic water bottles no larger than one liter and children’s
single-serving juice boxes are permitted. Items not allowed are
cans, thermoses, ice chests, glass containers or any other non-
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FAN HOST GUIDE
G
GAME-USED MERCHANDISE - Get your own MLB
authenticated game-used and autographed items from your
favorite Rays players. Choose from jerseys, bats, helmets
or even champagne bottles from the playoffs. These oneof-a-kind items are located at the Rays Authentics shop in
Centerfield St. at Tropicana Field and the Tampa team store.
GATES - Tropicana Field has six gate entrances/exits
numbered clockwise 1 - 6, beginning with Gate 1, which is
also known as the Rotunda. Gates 1 - 6 are available to the
public for entry. Gate 4 is the VIP, suite holder and accessible
entrance. Season Ticket Holders can use exclusive entrances
at Gates 1 and 3. All gates are wheelchair accessible. Monday
through Thursday, gates open 1.5 hours before game time and
Friday through Sunday, gates open 2 hours before game time.
GROUP TICKETS - Rays baseball at Tropicana Field is the
perfect place for a group outing in 2014. Whether you are
getting a group of friends together or taking out your most
faithful clients and employees, Tropicana Field is the place
to be! It’s also a great venue to host end of year youth team
parties, birthday parties or civic organization get-togethers.
Support the Rays by organizing a group outing and you also
will be enrolled in our Group Leader Rewards Program.
Contact 855-GroupTB or email [email protected]
for more information on how to purchase group tickets.
GUEST CODE OF CONDUCT - The Tampa Bay Rays and
Tropicana Field are committed to creating a safe, comfortable
and enjoyable ballpark experience for our guests. Our staff
25
is attentive to the quality of your environment and is always
available. We ask that you assist us and play by the ground
rules listed below to help ensure a family entertainment
environment for all guests.
Avoid foul, abusive or obscene language or gestures.
Please drink responsibly. Consumption of alcohol by
impaired, intoxicated or underage guests will be handled
in a prompt and safe manner.
Clothing considered to be indecent, obscene, or offensive
in nature and/or that detracts from our family-friendly
atmosphere will not be tolerated.
Stay off of the playing field and/or any restricted area.
Please sit only in your ticketed seat and show your ticket
when requested.
Smoke in designated smoking areas only.
Follow staff directions in case of emergency.
Please help us keep Tropicana Field clean by throwing your
litter in the proper trash cans.
The Tampa Bay Rays appreciate that all fans observe our
ground rules for guests. Please contact the nearest Fan Host
staff member if, for any reason, another guest is interfering
with your enjoyment of the game. You may also text 69050
for assistance. Please text “RAYS,” your issue and location.
Guests who choose not to adhere to these ground rules may
be in violation of stadium/city ordinances and are subject to
intervention, which may lead to denied admission into the
stadium, ejection from the stadium and/or arrest.
The Tampa Bay Rays/Tropicana Field Management reserves
unto itself, and itself alone, the right to determine what is
considered indecent, obscene or offensive, what is unruly
or rowdy behavior, what constitutes a disturbance and what
items may or may not be allowed into the stadium.
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FAN HOST GUIDE
GUEST SERVICES - Located at Gates 1, 3, 4 and behind
section 300. Guest Services is here for you! Let us know
what questions you have and how we can help. Season Ticket
Holders may also go to the Season Ticket Services table
located on the 100 Level concourse behind section 108. The
Season Ticket Services table is open through the end of the
3rd inning during every game.
GUESTS WITH ACCESSIBILITY NEEDS - Tropicana Field
and its amenities were designed to provide an enjoyable
experience for all guests within the guidelines of the
Americans with Disabilities Act. Accessible parking is located
in Lots 1, 6, and 7 (subject to availability). Accessible seating
options are found throughout the stadium.
H
HANCOCK BANK CLUB - The Hancock Bank Club is
located on the Mezzanine Level of Tropicana Field, just
below the suites. Here you can watch the game live from
the first base line or from any of the dozens of flat screen
televisions. Premium benefits for Hancock Bank Club Season
Ticket Holders include an all-inclusive buffet, unlimited bar
service (beer, wine and soda are complimentary), private
restrooms, complimentary parking with the purchase of 2
or more season tickets and a premium priority number for
relocations. Group discounts are available in the Hancock
Bank Club for 10 or more people. Call 888-FAN-RAYS for
additional information.
HANCOCK BANK CLUB 105 - Hancock Bank Club 105
not only provides padded seating near home plate, but also
offers full access to the Hancock Bank Club - including the allinclusive buffet and complimentary beer, wine and soda. It is
located on the Mezzanine Level across from the Hancock Bank
Club. Fans seated in Hancock Bank Club 105 will also receive
complimentary peanuts, popcorn, pretzels and domestic draft
27
beer, wine and Pepsi products adjacent to the seating area.
L
I
LOST AND FOUND - Guests may report or inquire about lost
items during games at the nearest Guest Services location
(Gates 1, 3 and 4). Guests may also call Tropicana Field at
1-888-FAN-RAYS during normal business hours, Monday Friday from 8:30 a.m. - 5:30 p.m., to report and describe any
lost items and/or to schedule appointments to pick up items
that have been found. Items found will be available as of noon
the following day of an event.
INSIDE PITCH - The Official Gameday Program of the Rays
is free for all fans upon entry to Tropicana Field. Each issue
features more than 60 colorful pages of fascinating stories,
player profiles and kids’ activities.
INTERACTIVE GAMES - Located on the 100 Level concourse
in Right Field Street and Left Field Street.
LEFT FIELD STREET
Custom Jersey Shop - Buy a jersey in your size and
get it personalized with your name or your favorite
player’s name and number. Prices vary.
Grand Slam Alley - Compete against your friends and
family with classic Midway-style games. (Free to kids
14 and under on Sundays)
Make Your Own Baseball Card - Get a card with your
name and picture on it, delivered in a protective
sleeve, $5. (Free to kids 14 and under on Sundays)
The Hat Shop- Check out our latest merchandise
location featuring Banner 47 hats and other Rays items.
RIGHT FIELD STREET
Raymond’s Art Studio - Kids can create their own arts
and crafts, including signs to root on the Rays. Free.
Raymond’s Room - Fans can take a peek inside
Raymond’s living room, including a massive TV with
blooper reels of Raymond’s past hijinks. Free.
Rookie Challenge - The Rookie Challenge features
a video batting cage and a speed pitch machine. Open
daily, $3 each. (Free to kids 14 and under on Sundays)
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FAN HOST GUIDE
M
MEETING ROOMS - Meeting rooms are located on the
Mezzanine Level along the left-field foul line. These rooms
are available for purchase for small meetings or parties. Each
room accommodates 24 people. Rooms can be joined to seat
up to 100. Catering and AV equipment are available. Call
855-GROUPTB for more information.
N
NATIONAL ANTHEM - Guests inquiring about performing
the National Anthem should submit a letter of interest and
accolades, along with a DVD or CD to: Anthem Singers, Tropicana
Field, One Tropicana Drive, St. Petersburg, FL 33705.
P
PAGING - Paging is only permitted in the event of an extreme
emergency. Please refer those emergencies to Guest
Services at Gate 1, 3 or 4.
PARKING AND TRANSPORTATION - For the 2014 Rays
regular season home schedule, general parking will cost
from $15 to $30, depending on game type and availability.
Complimentary parking for all vehicles with four or more
29
passengers will be available in Rays lots 2, 6, 7, 8, and 9 for all
Sunday games. The 1st 100 vehicles with four or more may
park for free in Rays lots for all other regular season home
games. The Rays are pleased to offer a limited number of
prime parking areas on a pre-paid basis. Visit raysbaseball.
com/parking to secure your space today.
RAYS SEASON TICKET HOLDERS may purchase
discounted and/or reserved parking packages in Lot 2 or
Lot 6, based on availability, by calling 888-FAN-RAYS. Lots
open 4 hours before first pitch. Detailed parking maps, turn
by turn directions, and pricing information is available on
raysbaseball.com/parking.
ACCESSIBLE PARKING - Located in Lots 1, 6, 7
BASEBALL LOOPER TROLLEY - For select games,
the trolley operates from 90 minutes before game time,
throughout the game, until one hour after the game is over.
The free baseball shuttle picks up passengers on Second
Street mid-block between Central Avenue and First Avenue
S. (under the Bank of America Tower’s pedestrian bridge)
and drops passengers off on 16th Street, across from Gate
4. The city-owned garage accessible on First Avenue S., just
east of Second Street, is the designated shuttle parking facility
and costs $5. Other parking is available in the immediate
downtown area. A dedicated van will be available for guests
with special needs. Routes may change with demand. To return
to your car after the game, make sure you board the Baseball
Looper Trolley at the same stop where you were dropped off.
Please visit loopertrolley.com for up-to-date information.
CHARTER BUSES - Buses may drop off passengers along
4th Avenue S. near Gate 3. Buses can park for free on 2nd
Avenue S. between 9th and 10th Streets.
COMPLIMENTARY PARKING - Available for vehicles
with four or more passengers for all Sunday games (subject to
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FAN HOST GUIDE
availability). There will be a limited number of complimentary
parking spaces for vehicles with four or more passengers for
all other games.
RAYS SEASON TICKET HOLDERS will receive
complimentary parking packages in Lot 1 with the purchase of
two Home Plate Club Full Season Tickets, four Hancock Bank
Club Full Season Tickets or four Fieldside Box Full Season Tickets.
Complimentary reserved parking packages in Lot 2 or Lot 6 is
available for each game with the purchase of two Hancock Bank
Club or Fieldside Box Full Season Tickets or four Hancock Bank
Club or Fieldside Box Weekday or Weekend plans.
LIMOUSINES - Limousines with four or more passengers
can park for free for all Sunday games. There will be a limited
number of complimentary parking spaces for limousines with
four or more passengers for all other games. If complimentary
parking is not available or for limousines with fewer than four
passengers, parking will be double the general parking rate
for each game, ranging from $20 to $40. Limousines are
allowed to drop-off and pick-up on Tropicana Drive outside
of Gate 4 or along 4th Avenue S. near Gate 3. Staging on
Tropicana Drive is prohibited.
PREPAID PARKING - Convenient prepaid parking is
now available on a single-game basis in Lots 3 and 4, directly
across the street from Tropicana Field. Prepaid parking is
$20 for Silver and Gold games and $25 for Platinum and
Diamond games. It can be purchased in advance of the game
on raysbaseball.com/parking.
RVS/CAMPERS/LARGE VANS - These vehicles will be
offered complimentary parking with four or more passengers
for all Sunday games. There will be a limited number of
complimentary parking spaces for limousines with four
or more passengers for all other games. If complimentary
parking is not available or for those vehicles with fewer than
31
four passengers, parking will be double the general parking
rate for each game, ranging from $30 to $40. Recreational
Vehicles are not permitted to park overnight on Tropicana
Field property. Upon arrival, accommodations can be made
for these vehicles on a game-to-game basis; however, in
general, they will need to park in the same location as buses
on 2nd Avenue S. between 9th and 10th Streets.
The following items are PROHIBITED in Tropicana Field *:
Wrapped presents* or presents of any kind in excess of 16”
x 16” x 8”
Hard containers or coolers of any kind, type or size
Helium balloons and beach balls
Bullhorns, air horns, lasers, bubble machines
Weapons, fireworks
Cameras with lenses more than 12” in length
Electronic equipment that interferes with other fans’
enjoyment of the game
Banners and flags with sticks, poles or items that can
obstruct another fan’s view
Clothing with obscene or offensive messages
Cans, bottles, cups and any other containers with the
exception of sealed, bottled water no larger than 1 liter
SEASON TICKET HOLDER RESERVED PARKING Rays Season Ticket Holders may purchase reserved and/
or discounted parking packages that correspond with their
Season Ticket plans in Lots 2 or 6, based on availability.
Contact Season Ticket Services at 888-FAN-RAYS for pricing.
TAXIS - Taxis can be called upon at any Guest Services
location (Gates 1, 3 and 4). Drop-off and pick-up is on
Tropicana Drive in front of Gate 4.
TROPICANA DRIVE - Tropicana Drive is located in front
of Gate 4. It is a one-way drive, with the entrance on 16th
Street S. and the exit onto 4th Avenue S. The drive is reserved
as a drop-off and pick-up point for limousines, cabs and fans
with accessibility needs.
PLAYER APPEARANCES - Organizations or persons
requesting an appearance must submit a request in
writing, preferably on letterhead, to: Player Appearances,
Communications Department, One Tropicana Drive, St.
Petersburg, FL 33705. Requests must be received with at
least six weeks’ notice. No faxes will be accepted.
PROHIBITED ITEMS - The Tampa Bay Rays and Tropicana
Field are committed to creating a safe, comfortable and
enjoyable ballpark experience for our guests. Our staff
is attentive to the quality of your environment and is
always available. We ask that you assist us by observing
the prohibited items listed below to help ensure a family
entertainment environment for all our guests.
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FAN HOST GUIDE
*The above list is not meant to be exhaustive; other items
may be prohibited in Tropicana Field at the discretion of Rays
management.
*Please note that if you have a planned party that includes
gifts, we advise either wrapping the gift item at Tropicana
Field after it has been inspected or placing the unboxed gift
item in a gift bag. Security staff will ask guests to open any
wrapped items. If any of the prohibited items are discovered
at our gates, security staff members will ask that you return
these items to your vehicle or discard them. Prohibited items
will not be stored at the gates or Guest Services. Please see
Food Policy for more information on acceptable items.
R
RADIO BROADCASTS -Rays Radio broadcasts on 620 AM
WDAE all season. Every Rays game can be heard on MLB.
com, mobile applications and all home and select road games
are also available on XM Radio. Rays Radio can be heard in
33
Spanish Monday-Saturday on 680 AM WGES and Sunday
games are on 1550 AM WAMA.
RADIOS AND TVS - Radios and TVs are permitted inside
the stadium. If any of these items interfere with a guest’s
enjoyment of the game, the devices must be turned off. The
Rays flagship radio station is 620 WDAE, and can be received
inside Tropicana Field. The Rays will also offer a simulcast of
the games inside Tropicana Field on 1260 AM.
RAY TEAM - To inquire about the Ray Team, the official spirit
squad of the Rays, please visit raysbaseball.com/rayteam or
e-mail [email protected].
RAYMOND’S ACTIVITY BOOK - Raymond’s Activity Book
includes mazes, word scrambles, coloring pages, connectthe-dots, crossword puzzles and much more! At each Family
Fun Day presented by the Tampa Bay Times (every Sunday
home game), kids 14 and under can get their activity book
stamped at designated locations inside the stadium and
receive a cool Rays prize when they collect them all. Fans can
purchase Raymond’s Activity Book at Gate 1 Guest Services
(subject to change) for $1.
RAYS BASEBALL FOUNDATION - The Rays Baseball
Foundation, the official charity of the Tampa Bay Rays, focuses
primarily on youth and education programs in the Tampa Bay
region that make a measurable difference in the community.
Since 2008, the Rays Baseball Foundation has proudly
invested $2.2 million in youth and education programs in
the Tampa Bay area. Signature programs of the foundation
include Reading with the Rays, a summer reading program
that uses the magic of baseball to encourage kids to maintain
their reading skills over the summer months. The foundation
also funds five scholarships to Tampa Bay area students and
provides $150,000 in grants to local non-profits each year
through the Community Fund Grant program.
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FAN HOST GUIDE
Key contributors to the Foundation include Rays owners,
players, sponsors, fans and employees. Fans can support the
Rays Baseball Foundation in a variety of ways; by participating
in fundraisers held throughout the season on raysbaseball.
com and in the ballpark, donating online at raysbaseball.com/
community or making a $5 mobile donation by texting RAYS
to 50555 (message and date rates may apply).
RAYS IN THE COMMUNITY- In addition to the financial
investments made in the community through the Rays Baseball
Foundation, the Tampa Bay Rays contributed an additional $2.1
million through in-kind donations and non-financial assets in
2011 through programs like Community Corner, Nights in the
Ballpark, the Employee Community Outreach Team (ECOT)
and the Rays Wives Organization. For more information on
Rays in the Community visit raysbaseball.com/community.
RAYS TOUCH TANK - The Rays Touch Tank is located in
Center Field Street at Gate 1. This experience is free to all
fans attending home games. There is a limit of 40 people in
the tank area at any time with each session 10 minutes in
length. The Rays Touch Tank will close approximately two
hours after the first pitch. Fans may purchase food to feed
the rays for $5, with proceeds going to The Florida Aquarium
and the Rays Baseball Foundation.
RE-ENTRY - Tropicana Field maintains a no re-entry policy.
RESTROOMS accommodations.
All
restrooms
have
accessible
WOMEN’S RESTROOMS
- 100 (Main) Level: 101-103, 104-110, 107-109, 121-123,
122-124
- 100 (Outfield) Level: 137-139, 140-144, 143-147, 148-150
- 200 (Press) Level: 206-208, 207-209, 214-216, 215-217
- 300 (Upper) Level: 300-308, 301, 307-309, 313-315, 314316
35
- tbt* Party Deck: 345-347
- Mezzanine Level: Next to Suite 57, third base side, first base
side next to Stair 11 (Gate 2)
- DEX Imaging Home Plate Club
- Hancock Bank Club
MEN’S RESTROOMS:
- 100 (Main) Level: 111-113, 112-114, 125-127, 126-128
- 100 (Outfield) Level: 135-137, 136-138, 140-142, 145147, 146-148, 149
- 200 (Press) Level: 206-208, 207-209, 214-216, 215-217
- 300 (Upper) Level: 301-303, 309-311, 310-312, 315-317,
316-318
- tbt* Party Deck: 345-347
- Mezzanine Level: Next to Suite 57, third base side, first base
side, next to Stair 11 (Gate 2)
- DEX Imaging Home Plate Club
- Hancock Bank Club
FAMILY RESTROOMS:
- 100 (Main) Level: 102-104, 116-118, 119-121
- Mezzanine Level: Next to Meeting Room No. 1 on third base
line
- 300 (Upper) Level: 310-312, 309-311, 347
BABY CHANGING STATIONS:
- Located in men’s and women’s restrooms throughout the
stadium.
RUN THE BASES - After select Family Fun Days presented
by Tampa Bay Times (Sunday home games), the Rays invite
all fans 14 and under to run the bases . All kids who wish to
participate should gather in the first base food court at the
conclusion of the game.
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FAN HOST GUIDE
S
SCOREBOARD MESSAGES - Fans who wish to send a special
message to someone at a Rays game on Rays Vision should go
to raysbaseball.com/scoreboard for all available options. You
may also stop by any Guest Services location (Gates 1, 3 and 4)
or email [email protected] for more information.
SEASON TICKETS - Season Tickets are available for sale
over the phone, in person and through raysbaseball.com.
Please call 888-FAN-RAYS for more information on Season
Ticket Plans for the 2014 season.
SEAT NUMBERS - Even-numbered sections are on the first
base/right field side of Tropicana Field’s seating bowl.
Odd-numbered sections are on the third base/left field side
of Tropicana Field’s seating bowl. When sitting in your seats
and looking at the field, seat No. 1 is to the left in all sections.
SUITES - Suites are located on multiple levels of the ballpark.
Lettered Suites (AAA-GGG) are located on the Field Level
behind home plate. (100 Level) Numbered Suites (1-50) are
located on the 200 Press Level. The Left Field Terrace and
Numbered Suites (51 and higher) are located on Level 4 of
the ballpark. (Same as Hancock Bank Club)
SMOKING AREAS - Tropicana Field is a smoke-free facility.
Smoking is prohibited anywhere inside Tropicana Field,
including smokeless cigarettes or any device that mimics the
act of smoking. Guests are permitted to smoke inside the
fenced areas outside the building at Gates 2, 3, 5, 6, and 7; or
outside on the ramps at Gates 2, 3, 5 and 6.
SOLICITATION/LITERATURE - The solicitation of
contributions and the distribution of literature on property
inside or outside the building are prohibited.
37
SPRING TRAINING - During Spring Training, the Rays play
at Charlotte Sports Park in Charlotte County, FL. Tickets
for games at Charlotte Sports Park can be purchased at the
Tropicana Field Box Office, Charlotte Sports Park Box Office,
Tampa Pro Shop, all Ticketmaster locations, via Ticketmaster
phone and online at raysbaseball.com. Tickets may also be
purchased by calling 888-FAN-RAYS or 1-800-745-3000.
For more information, and to view the Rays Grapefruit
League schedule, visit raysbaseball.com/springtraining.
Charlotte Sports Park
2300 El Jobean Road
Port Charlotte, FL 33948
raysbaseball.com/springtraining
Phone: 941-206-HITS (4487)
STROLLERS - Strollers are permitted inside Tropicana Field,
provided they can be stored beneath a seat during the game.
Strollers must be small enough to keep out of walkways and
aisles. If the stroller cannot fit beneath the seat or if it is a nonfolding type, it must be checked at a Guest Services location
(Gates 1, 3 and 4). Tampa Bay Rays are not responsible for lost
or damaged strollers. Strollers are prohibited on all escalators.
SUMMER CONCERT SERIES - The Rays Summer Concert
Series offers Rays fans a series of concerts after weekend
games, featuring a variety of popular artists. Everyone with
a ticket to the game may stay for the concert. Limited field
access is available to fans with wristbands.
T
TAMPA PRO SHOP & TICKET OUTLET - Visit the Rays
Tampa Pro Shop & Ticket Outlet at 400 N. Tampa Street in
Downtown Tampa to purchase tickets and merchandise.
Hours are Monday - Friday, 10 a.m. - 5 p.m. (open until 6 p.m.
on home game dates); every Saturday year round, 10 a.m.
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FAN HOST GUIDE
- 3 p.m. In the event of postseason participation, hours are
extended. Please call 813-228-7157 with any questions.
Rays Season Ticket Holders receive a 12 percent discount on
merchandise with their Season Ticket Holder Burst Pass.
TEAM STORE - The main Team Store is located in Center Field
Street near Gate 1 and is open during Rays home games and
special public events. The team store opens at 3pm for evening
home games and when gates open for afternoon games, and
remains open until approximately 30 minutes after the end of
the game. Additional merchandise locations and novelty kiosks
are open throughout the stadium during all home games.
Please contact the Tropicana Field Team Store at 727-8253429 for up-to-date information on non-game day hours.
TED WILLIAMS MUSEUM & HITTERS HALL OF FAME - Visit
the Hitters Hall of Fame to see many of baseball’s greatest
players, past and present. The collection houses the greats
of baseball history, including Babe Ruth, Joe DiMaggio, Willie
Mays and Ted Williams, “the greatest hitter who ever lived.”
See baseball’s best come to life in the “Hitter’s Theatre” and
view unique collections with tributes to Japanese baseball,
the Negro League, the All-American Girls Professional
Baseball League, and a new tribute to Jewish Major Leaguers
and their impact on baseball, featuring Hall of Famers Sandy
Koufax and Hank Greenberg.
TELEVISION BROADCASTS - The Rays will broadcast 150
games on either Sun Sports or FOX Sports Florida. See the
Rays Broadcast Schedule for the latest Rays Baseball TV
schedule information.
TEXTING - Keep Tropicana Field fan friendly! If you need
assistance or have questions, please text “RAYS,” your issue
and location to 69050.
39
TICKETS TO AWAY GAMES - Major League Baseball teams,
including the Rays, do not handle public sale of tickets for
road games. You may contact the host team directly for
tickets or visit mlb.com.
U
UMBRELLAS - Umbrellas are permitted inside the stadium.
Once inside, the umbrella must be placed under your seat.
Umbrella bags are available at gates when necessary.
UNAUTHORIZED TRANSMISSION - No person admitted
to the stadium shall transmit or aid in the transmission of
any description, account, picture or reproduction of any
baseball game (including pregame or postgame activities) or
other events conducted at Tropicana Field unless expressly
authorized by the Tampa Bay Rays.
Guests are asked to be patient when requesting assistance
to leave the facility. If a guest intends to leave after the 8th
inning, that guest will be picked up in the order in which he
or she was dropped off. If a guest did not use the wheelchair
transport service upon arrival, he or she will be added to the
end of the list when leaving.
WILL CALL/THIRD PARTY WILL CALL - Single-game tickets
purchased through your Services representative or the Rays
Sales Department may only be picked up at Gate 4, starting
two hours before game time.
Single-game tickets purchased through Ticketmaster by
phone or Internet may be picked up at Will Call at the Box
Office windows at Gates 1 and 4.
Third-party will call will not be accepted by the Tampa Bay
Rays.
W
WATER FOUNTAINS - Drinking fountains are conveniently
located throughout the stadium, typically near the restrooms.
See Restrooms.
WHEELCHAIR TRANSPORTS - Wheelchair transports are
provided by St. Anthony’s Event Health Care Medical Team.
Wheelchair assistance is provided from the gate to your
seat and back to the gate at the end of the game. For ease of
ingress and egress, it is recommended that those requiring
wheelchair access are dropped off on Tropicana Drive and
enter through Gates 4 or 5. Wheelchair transporters are not
allowed to leave Tropicana Field to pick-up or deliver patrons
outside of the gates. Wheelchairs are not available for rent or
borrow for any portion of the game. Wheelchair transports
are available on a first-come, first-served basis only.
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FAN HOST GUIDE
41
PREGAME TIMELINE
Batting practice and infield are taken at the discretion of the team
and are subject to change. Access to the seating bowl opens one and
one half hours prior to game time for all Monday - Thursday games
and two hours prior to game time for all Friday - Sunday games.
12:10 FIRST PITCH
Home Batting Practice
Away Batting Practice
Home Infield
Away Infield
Grounds Crew
3:10 FIRST PITCH
9:40 A.M.
10:40 A.M.
11:20 A.M.
11:30 A.M.
11:40 A.M.
Home Batting Practice
Away Batting Practice
Home Infield
Away Infield
Grounds Crew
1:10 FIRST PITCH
4:10 FIRST PITCH
Home Batting Practice
10:35 A.M.
Away Batting Practice
11:35 A.M.
Home Infield12:20 P.M.
Away Infield
12:30 P.M.
Grounds Crew12:40 P.M.
Home Batting Practice
Away Batting Practice
Home Infield
Away Infield
Grounds Crew
1:40 FIRST PITCH
7:10 FIRST PITCH
Home Batting Practice
11:10 A.M.
Away Batting Practice
12:10 P.M.
Home Infield12:50 P.M.
Away Infield
1:00 P.M.
Grounds Crew
1:10 P.M.
Home Batting Practice
Away Batting Practice
Home Infield
Away Infield
Grounds Crew
42
FAN HOST GUIDE
12:40 A.M.
1:40 P.M.
2:20 P.M.
2:30 P.M.
2:40 P.M.
1:40 P.M.
2:40 P.M.
3:20 P.M.
3:30 P.M.
3:40 P.M.
4:40 P.M.
5:40 P.M.
6:20 P.M.
6:30 P.M.
6:40 P.M.
43
QUICK REFERENCE GUIDE
CONCESSIONS
ITEM
ALUMINUM BOTTLED BEER
BEER
SECTION/AREA
ITEM
SECTION/AREA
129, 130, 205, 303,
312, 315, 348, B1B,
B3B ALL BEER
PORTABLES
CHICKEN TENDERS
117, 118, 120, 142,
211, 212, 303
CHIPS
115, 116
107, 111, 112, 114,
117, 118, 120, 121,
123, 124, 125, 127,
134, 136, 138, 139,
140, 142, 143, 146,
147, 150, 152, 209,
211, 212, 217, 218,
303, 304, 308, 311,
312, 313, 314, 317,
318, 323, 347, B1B,
B3B
COFFEE
107, 152, 211, 303
CORNDOGS
120, 121
CRAFT BEER
136
COTTON CANDY
128, 127, 132 (KID
SIZE), 141, 301
CRACKER JACKS
107, 117, 118, 120,
121, 134, 139, 143,
152, 211, 212, 217,
218, 303, 304, 314,
317, 318, 323, 347
CUBANS
117, 118, 121, 122,
136, 139, 146, 209,
211, 212, 303, 347,
P-126, P-209
DELI SANDWICHES
209
DIP N DOTS
127, 129, 130, 146,
300
BBQ PORK/BEEF SANDWICHES
118, 142, 314
BURGERS
117, 118, 121, 211,
212, 303
BEIGNETS
146
CARVED TURKEY SANDWICH
146
CHEESESTEAKS
142
CHICKEN SANDWICH
110, 123, 125, 307,
314
44
FAN HOST GUIDE
45
ITEM
SECTION/AREA
FOOTLONG DOGS
SOLD AT “HOT DOG”
LOCATIONS AND 117,
118, 120, 121, 211,
212, 303
FRIES
117, 118, 120, 121,
125, 142, 211, 212,
303
ITEM
SECTION/AREA
KETTLE CORN
310, 317, 1ST BASE
FOODCOURT, 3RD
BASE FOODCOURT
LEMONADE
128, 127, 141, 301
LIQUOR/SHOTS/SIGNATURE
DRINKS
111, 112, 120, 125,
127, 128, 143, 144,
147, 205, 308, 311,
312, 313, 315, 343
NACHOS
107, 120, 121, 134,
136, 149, 142, 143,
148, 152, 217, 218,
304, 314, 317, 318,
323, 347, 123, 110,
307, 314, 1ST BASE
FOODCOURT, 3RD
BASE FOODCOURT
GOURMET HOT DOGS
140
GRILLED CHEESE
115
HOT DOGS
107, 115 (MYO), 116
(MYO), 132 (KID SIZE),
134, 136, 139, 142,
143, 144, 152, 217,
218, 304, 314, 317,
318, 323
ICE CREAM
113, 128, 142, 205,
311, 314
NATURAL CHICKEN FINGERS/
HOT DOG
146
ITALIAN BEEF
122
OUTBACK BLOOMIN ONION
125
JUICE
107, 115, 116, 120,
121, 123, 124, 125,
126, 132, 134, 136,
138, 139, 140, 142,
143, 146, 148, 150,
152, 209, 217, 218,
304, 314, 317, 318,
323, 347
PORCH
BBQ BEEF
BEER
FULL LIQUOR BAR
HOT DOGS
POPCORN
SAUSAGE
PAPA JOHN’S PIZZA
123, 124, 150
46
FAN HOST GUIDE
47
ITEM
PEANUTS
SECTION/AREA
107, 111, 112, 117, 118,
120, 121, 125, 128, 129,
134, 136, 139, 143, 146,
147, 149, 152, 217, 218,
304, 306, 307, 308, 309,
311, 313, 312, 314, 316,
317, 318, 319, 323, 347,
211, 212, 303, 144, 127,
128, 205, 343, 315, 312
POPCORN
107, 134, 136, 139,143,
152, 217, 218, 304,310,
314, 317, 318, 323,
347, 1ST BASE
FOODCOURT, 3RD
BASE FOODCOURT,
136 (KID)
PREMIUM/IMPORT BEER
125, 127, 128, 129, 144,
149, 205, 306, 309, 312,
315, 343,1ST BASE
FOODCOURT, 3RD
BASE FOODCOURT
PRETZELS
QUESADILLAS & MEATBALLS
48
FAN HOST GUIDE
107, 134, 136, 139, 143,
146, 152, 217, 218, 304,
310, 314, 317, 318,
323, 347, 1ST BASE
FOODCOURT, 3RD
BASE FOODCOURT
123
ITEM
SECTION/AREA
ROASTED & BOILED
PEANUTS/ALMONDS
310, 317, 1ST BASE
FOODCOURT, 3RD
BASE FOODCOURT
SALADS
209
SAUSAGE
116, 121
SODA
107, 111, 114, 115, 116,
119, 117, 118, 120, 121,
123, 124, 125, 126, 132,
134, 136, 138, 139, 140,
142, 143, 146, 148, 150,
152, 209, 211, 212, 217,
218, 303, 304, 314, 317,
318, 323, 347, 1ST BASE
FOODCOURT, 3RD
BASE FOODCOURT
STEAK N SHROOMS
125
SUNFLOWER SEEDS
107, 117, 118, 120, 121,
134, 136, 139, 143, 152,
211, 212, 217, 218, 303,
304, 314, 317, 318, 323,
347
SUSHI
126
TURKEY BURGER
121
VEGGIE BURGERS
121
49
EVACUATION MAPS
GROUND LEVEL
50
FAN HOST GUIDE
INTERMEDIATE LEVEL
51
MAIN LEVEL
52
FAN HOST GUIDE
MEZZANINE LEVEL
53
PRESS/SUITE LEVEL
54
FAN HOST GUIDE
UPPER LEVEL
55
UPPER MECHANICAL LEVEL
PARKING
SHELTER IN PLACE
- The decision to shelter in place would be made by command
personnel and Sr. Rays Management when extreme weather
conditions and/or tornadoes are approaching the stadium
- Fan hosts should remain calm and direct fans into areas of the
stadium that have no or few windows.
- Fan hosts should familiarize themselves with areas of the
stadium that could be used as a shelter in place.
- At Tropicana Field a shelter in place could be the inner concourses, restrooms, stairwells, right field street, left field street, storage
rooms, pantries, brewhouse,….anywhere away from windows.
- Fans and Fan hosts should remain sheltered until the all clear is given.
- No one should leave the building, however do not try to force
people to stay but rather try to direct them to the appropriate area.
56
FAN HOST GUIDE
57
1:40
27
7:10
28
7:10
29
CWS CWS BOS
2:10
2014 SCHEDULE
MARCH • APRIL
SUN MON
TUE
31
1
4:10
7
TEX
1:40
KC
14
CIN
KC
15
7:05
20
21
NYY
1:40
22
MIN
7:10
29
CWS CWS BOS
2:10
3
TOR
4
5
7:101:40 7:104:10
11
2
KC
2:10
TEX
17
31
6
12 7
TEX CINKC
CIN
1:40
8:10
7:10
1:10
18 13
19 14
7:10
1:40
31
86
4
7:10
7:10
95
7
KC
DET KC
KC
NYY
8:10
1:08
1:05
1511
13
2:10
7:10
1612
14
1
2
3
TEX
TOR TOR TOR TOR
7:101:40 7:104:10
11 6
12 7
CIN
TEX CINKC
7:05
16
5
7:101:40 1:108:10
18 13
19 14
7:10
84
7:10
7:10
95
NYY KC
KC
1:05
8:10
1511
2:10
1612
7:10
7:10
106
WED SAT
THU
FRI
4
TEX
7:10
7:10
11 7
51
2
BOS NYY
TEX
DETNYY
7:10
7:10
128
BAL CIN
BAL CIN
BAL
7:10
7:05
1713
7:10
7:10
1814
3
7:10
1:10
1915
7:051:40 1:057:10
9 6
4
10 5
7
CLE
NYY
DETCLEKC
7:101:05
1:08 7:107:10
16 11
13
17 12
14
7:10
7:10
22
1:35
7:05
7:10
7:10
7:05
7:10
106
8
12:35
7:10
23
24
MIN
7:101:10
7:10
7:05
25 20
26 21
MIN CWS
NYYCWS
7:10
8:101:40 7:107:10
1:10
30
27
28
7:10
2:10
53
1
8:10
MAY
JULY
SUN SAT
MON
SUN
MON
FRI
FRI
WED SAT
THU
42
7:10
1:05
7:10
4
2
7:10
7:08
7:10
11 7
9
128
10
7:10
1:40
7:05
18
22
10:10
12:35
19
23
LAA MIN
MIN
3:35
7:10
2925
3:10
7:10
3026
BOS BOS
TOR
CWS CWS BOS
BOS
KC CIN
KC CIN
BAL
BAL
BAL
7:05
7:10
1:10
1713
15
1:40
1 3
3
7:10
1:05
7:10
7
99
35
5
7:10
7:08
7:10
8
1010
7:05
7:10
7:08
7:05
9
11 11
4:10
1:05
4:08
1:05
10
1212
13
1515
1:10
7:10
14
1616
7:10
7:10
15
1717
7:10
7:10
16
1818
7:10
7:10
4:10
17
1919
5
3
7:10
7:10
1814
16
1915
17
7:10
7:081:40 4:08
7:05
1:057:10
4
11 6
9
5
12 7
10
NYY
TOR
DETTOR
CLE
CLEKC
1:05 4:10
7:107:10
7:101:08
11
18 13
16
12
19 14
17
1:40
7:10
7:07
7:10
10:10
7:10
2420
7:10
1:10
7:10
8:10
4:10
7:10
28
29
TOR TOR
7:07
1 3
3
22
10:05
7:10
22
26
27
AUGUST
JUNE
TUE
WED
THU
SUN WED
MON THU
TUE
TUE
1 1
3:40
7:10
2521
10:05
7:101:40 9:05
4:10
10:10
23 20
18
24 19
21
OAK CWS
OAK CWS
OAK BOS
LAA
MIN
MINBOS
7:07
7:103:35
2:10 4:103:10
30 25
27
BOS
BOSBOS
TOR
MIL
7:101:40 7:157:07
7:10
14 SCHEDULE
7:10
7:10
7:10
25 20
26 21
8:10
7:10
27
28
NYYCWS
MIN CWS
1:40
7:10
1:10
1:40
22
20
18
10:10
23
21
19
MIN
MIN MIN
LAA
7:10
2:10
3:35
2925
27
7:10
3:10
30
28
26
CWS CWS BOS
MIL
BOS BOS
TOR
2:10
THU
THU
1
3
2
4
8:10
JULY
MON
FRI
SAT
FRISUN SAT
3
5
DETNYY
BOS
DET NYY
DET
DET7:10
1:40
7:10
7:08
8
10
BAL
7:10
15
17
KLAA
10:05
22
24
7:05
7:08
9
11 6
1:05
4:08
10
12 7
DETTOR
CLE
CLEKC
TOR
7:10
7:107:10
7:101:08 4:10
16
18 13
17
19 14
7:10
7:10
7:07
22
10:05
26
24
22
8:10
7:10
10:05
7:101:40 9:05
4:10
18
25 20
23
26 19
21
24
LAA
MIN
STL CWS
STL CWS
MINBOS
OAK
OAK
OAK BOS
8:10
7:10
1:10
3:35
3:10
8:15
7:10
29
27
7:15
7:10
30
28
MIL TOR
MIL
TOR
7:10
7:07
JUNE
AUGUST
HOME
TUE
WED
THU
SUN
MONGAME
TUE
SUN
MON
TUE
1 1
25
23
21
33
7:10
7:102:10 4:10
4:10
31
29
27
30 25
26
31 28
BOSBOS
TOR
BOS
MIL
BOS
1:40 7:157:07
7:10
7:101:40
12:10
7:07
35
5
16
1
2
7
2
BOSLAA
MIA
NYY
DET
DET
DET
BOS NYY
MIA BOS
MIA NYY
MIA NYY
MIA LAA
SEA
SEA
7:10
1:40
7:05
1:35
68
3
8
7:10
1:05
7:10
74
9
9
7:10
7:08
7:10
85
10
10
7:05
7:08
7:05
7:10
96
11
11
1012
7
12
1:40
7:10
1315
10
15
10:05
7:10
1:10
1416
11
16
10:05
7:10
1512
17
17
3:35
7:10
7:10
1613
18
18
4:10
7:10
1714
19
19
21
2323
7:10
10:05
22
2424
1:10
8:10
10:05
7:10
25
23
25
10:05
7:10
8:10
9:05
4:10
7:10
24
26 21
7:10
7:10
4:10
7:10
4:10
30 27
31 28
BOSBOS
MIL
BOS
7:101:40 7:157:10
MINNEAPOLIS,
MN
2:20
8:05
2:10
7:10
20
2217
22
1:35
1:40
7:10
94
9
44
7:10
105
10
55
16
7:05
7:10
116
11
1:40
8:15
1:40
1:40
1:10
10:05
1616
11
7:10
10:05
1712
17
2:10
2:20
22
22
17
7:10
8:05
23
23
18
7:10
3:35
1813
18
STL
HOU STL
PIT
NYY
8:15
1:40
1:40
7:15
7:10
2924
29 TOR 3025
30
7:10
8:05
24
24
19
7:10
1914
19
3126
1:07 MIL
MIL
BAL
NYY
BAL BAL
BOS 12:10
31
7:10
1:35
7:05
7:05
1:40
1:10
8:05
25
25
20
7:05
7:10
2926
31
7:07
7:07
7:10
7:05
1:35
1:40 12:10
7:05
1
8
3
13 8
1:40
8:15
7:10
27
2929
7:10
7:15
7:10
28
3030
BAL TOR
NYY
TOR
MIL
MIL
1:35
7:10
7:07
7:10
4:10
29
31
7:05
12:10
7:07
3
MIA
9 49
14
41
12:10
7:10
30
2
1
2
7
1
2
SEA
BOSSEA
MIA
7:0
TU
3
MI
7:101:40
1:35 4:107:10
13 8
3
14 4
9
7:1
10
5
HOU
SEAHOU
SEA OA
ST
LAA
OAK
8:101:40 4:10
1:10
10:05
20 15
10
21 16
11
7:1
10:0
17
12
7:10
7:10
4:10
3128
7:10
7:05
7:15
7:05
14
9 4
12:10
87:105
27
BAL
7:05
7:10
81:105
28
BAL
7:05
1:10
57
68
LAAHOU
OAK OAK
HOU
BAL OAK
CHC
CHC
1:40
10:05
10:05
3:35
8:10
4:05
20 10
15
4:10
4:05
21
16 11
7:10
7:10
27 17
22
4:10
4:10
28 18
23
NYYTOR
BAL
BAL
TOR
1:40
7:05
7:07
4:05
1:07
24 TOR 25
29
30
1:07
BAL
BOS
BOS
31 BOS
7:10
1:40
7:107:05
1:40
1214
3
4
5
6
24
BOS 1:10
TOR LAA
TOR LAA
TOR
7:10
7:10
7:10
1315
7:10
79
7:10
8 10
7:10
9 11
4:05
10:05
8:101:40 4:05
4:10
15
10
20 15
16
16 11
21
107
5
7:05
7:05
1517
23
23
28 18
HOUTOR
PIT
TOR
NYY
BAL
BAL
1:40
7:10
7:071:40 4:05
1:07
7:05
29 TOR
30
29 24
30 25
118
6
52
163
4:10
1:05
7:10
1:10
129
7
7:05
SEA
TEX
TEX
TOR SEA
NYY TEX
NYY NYY
NYY NYY
8:05
8:05
1:07
1921
7:10
20
22
8:05
7:10
2123
7:10
7:10
2224
4:10
23
25
DET
DET DET
CWS 87:105
BOS TOR
BOS TOR
BOS
7:10
81:105
7:07
1:07
1:40
2628
7:10
27
29
BAL
CLE BAL
7:05
7:05
1:05
2830
BAL
7:05
7:10
29
7:10
30
BOS BOS
7:10
7:10
7:051:40 4:057:10
24
29 TOR 25
30
7:1
8:0
24
19
PI
DE
7:1
26
BAL NYY
BAL BA
1:07
31 BOS
1:35
1:40
7:15
7:05
74
2
7:10
7:10
7:10
1310
8
4:10
7:10
7:10
14
9 11
1:07
8:05
2421
19
7:10
7:05
1916
14
7:10
8:05
25
2022
PIT
PIT
CWS DET
DET
7:10
12:10
7:10
1:40 87:105
2628
2729
7:05
7:101:35
7:05
1:40 7:10
1:05
7:05
7:05
5
6
1
2
3
9
10
BOS TOR
BAL BAL
1:10
7:10
1:10
7:10
13 8
7:07
1:07
19 14
20 15
7:10
7:10
26 21
27 22
8:10
7:05
4:05
20
17
15
7:10
8:05
2623
21
4:10
7:05
4:05
2118
16
7:051:40 6:05
28
CLE
29
7:10
7:10
2724
22
4:10
28
25
23
BAL
BAL
BOS TOR
BOS TOR
BOS
DET
7:10
81:105
7:10
2830
BAL
7:05
4
TOR TOR
7:0
6 1
7:10
7:10
11
7:05
7:07
7:10
29
4:05
1:07
7:10
30
BOS BOS
7:10
7:10
1:10 1:10
7:10
12 7
13 8
7:071:40 1:077:10
19 14
20 15
7:101:07 7:107:10
27 22
CLE
CWSCLE
7:051:40 6:05
28
CLE
1:05
6
BAL BAL
7:10
12
7:05
7:05
7:05
7:07
16
17
18
19
23
24
25
26
1:10
13
BOS BOS BOS
7:10
7:10
7:10
1:07
20
CWS CWS
7:10
CLE
7:05
7:10
9
NY
7:0
16
CWS
TORCWS
NYY NY
26 21
SAT
FRI
5
2
BAL BAL
BOS TO
NYY NYY NYY TOR TOR
TORCWS
NYY NYY NYY
CWS
1:07
7:10
7:10
7:10
CWSCLE
CLE
5
HOU
HOU
NYY CHC
NYY CHC
NYY TOR
BALTOR
7:10
3:35
1815
13
1:07BOS
BAL
NYY
BOS
BAL BAL
CLE BAL
31 BOS
12 7
1618
28 18
23
BAL
HOUBAL
PIT
NYY
BOS BOS
7:10
7:05
7:10
1:10
1:40
10:05
1714
12
7:102:20 4:10
8:05
22
22
27 17
BALTOR
NYY CHC
NYY CHC
NYY TOR
1:40
7:10
4:05
4:05
1416
7:102:20
2:10 4:10
7:10
8:05
27 17
22
31
MIA
SEA
SEA
BOS MIA
TOR LAA
TOR LAA
TOR
7:10
SEAHOU
SEA OAK
STL
STL
BAL OAK
CHC
CHC
LAA
OAK
HOU
1:40
1:10
7:10
7:10
8:05
7:10
7:10
24
21
2626
87:105
81:105
7:10
12:10 7:10
7:10
3027
13
2
SEPTEMBER
58 FAN
HOST
GUIDE
(Schedule
subject to change)
GAME
AWAY
(Schedule
and pricing
subject
toWED
change)
WAY
SAT
SAT
THU GAME
FRI HOME
SUN
MON
TUEGAME
THU
FRIand pricing
1
8:05
8:10
1:10
23
20
25
25
1:07 TOR
TOR
BAL BAL BOS
BAL BOS
BAL
MIL
MIL
BAL
NYY
31 BOS
7
2
13 3
8
7:10
8:05
2626
21
PIT BOS
PIT BOS
DET
DET
DET
7:10
7:10
7:10
7:10
8:05
7:10
22
2419
24
7:15
7:10
2724
2825
29
29 TOR30
30
7:101:40 7:10
4:10
7:10
4:10
1:05
1:10
1212
7
KC
SEA KC
SEA OAK
STL TOR
STL TOR
LAA
OAK
OAK
7:10
7:10
7:10
4:10
1515
10
21
18
23
23
OAK
BOS
BOS
NYY
DET
DET
DET
STL
STL
HOU OAK
PIT OAK
PIT BOS
PIT BOS
7:10
7:10
4:10
7:10
4:10
NYY
BOS NYY
MIA DET
MIA DET
MIA DET
MIA LAA
SEA LAA
SEA
7:05
1:05
7:08
7:08
4:08
88
3
6
7:10
7:10
9:05
4:10
24
2626
HOU OAK
PIT OAK
PIT BOS
PIT BOS
OAK
STL
STL
1:35 7:10
7:101:40
4:107:10
1:05
1:10
4:08
4:10
1:05
BAL
CLE
CLE
LAA
OAK
OAK
OAK
KC
KC
SEA BAL
SEA BAL
STL TOR
STL TOR
7:10
7:10
7:10
7:10
7:10
20
2222
AUGUST
SEPTEMBER
SEPTEMBER
(Schedule
and pricing
subject
to
change)
(Schedule
and
change)
HOME
AWAY
SAT
FRI
SAT
SUN pricing
MON subject
TUE toWED
THU
SUN
MONGAME
TUE
WED
THU
FRI
SAT
WEDAWAY
THU GAME
FRI
SAT
SAT
WED
THU
FRI
SUN
MON
TUEGAME
WED
THU
FRI
TORLAA
CHCNYY
TEX
LAA
HOU
BAL
BAL
BAL
HOU
HOU
HOU
MIN
MIN ALL-STAR
CHC BREAK
TEX SEA
TEX MIN
SEA
TEX MIN
TEX NYY
MINNEAPOLIS, MN
1:40
8:10
7:10
2:20
8:05
23
25 20
MINBOS
OAK BOS
2:10
29
31
7:10
1:40
MINNEAPOLIS,
MN
10:10
3:40
24
22
20
TO
JUNE
SEPTEMBER
SEPTEMBER
AUGUST
(Schedule
and pricing
HOME
AWAY
SAT
SUN
MONGAME
TUE
WED
THU
FRI
SAT
SAT
FRI
SUN WED
MON
TUEGAME
WED SAT
THU
FRI
SUN
MON
TUE
THU
FRI
SUN
MON subje
TU
SAT
FRI
WED SAT
THU
FRI
24
4
31 26
28
2:10 3:40
7:10
MINNEAPOLIS,
MN
10:10
CLELAA
SEA
SEA
CINNYY
BAL BAL
NYY
NYY
HOUNYY
BAL SEA
BAL
BAL
HOU
HOU
TOR
MIN
MIN
TOR SEA
NYY HOU
NYY NYY
NYY NYY
CHC SEA
TEX LAA
SEA
TEX LAA
SEA
TEX LAA
TEX NYY
TOR
MIN
MIN
ALL-STAR
BREAK
CHC
TEX
TEX
TEX
TEX
HOU
BAL
BAL
BAL
HOU
HOU
HOU
NYY NYY
CLE BAL
SEA
SEA NYY
SEA
LAA LAA
ALL-STAR
BREAK
1:10
7:05
7:05
12:35
7:10
7:10
7:10
2:10
7:10
7:10
1:10
7:10
7:10
4:10
1:40
7:10
4:10
10:10
10:10
3:40
10:05
10:05
9:05
24
7:07
7:1
27
JUNE
AUGUST
FRI
SUN SAT
MON
WED SAT
THU
FRI
24
4
SEA BAL
SEA BAL
STL TOR
STL TOR
BAL
CLE
CLE
KC
KC
1:40
7:10
3:10
26
BOS TOR
BOS NYY
MIA BOS
MIA NYY
MIA NYY
MIA
NYY
DET
DET
DET
6
88
3:35
25
JUNE
SUN WED
MON THU
TUE
TUE
1 1
7:10
HOU SEA
BAL LAA
BAL LAA
BAL LAA
HOU HOU
CLE BAL
SEA NYY
SEA NYY
SEA NYY
LAA LAA
BAL NYY NYY
CLELAA
SEA
SEA
HOU
BAL
BA
CINNYY
BAL BAL
TOR
MIN
MIN
CHCHOU
TEX SE
TE
ALL-STAR
BREAK
TOR TOR
DET TOR TOR
NYY TEX
NYY TEX
DET NYY
DET
DET
DETNYY
TEX
BOS
TEX
7:05
7
7:10
MARCH • APRILMAY
JULY
MON
TUE
SUN WED
MON THU
TUE
FRISUN SAT
7:10
10
8:10
7:10
10
4
8:10
MAY
JULY
FRI
SUN SAT
MON
8:10
1:10
BOS
2014 SCHEDULE
2014 SCHEDULE
7:05
7:10
28
7:10
9
8:10
BAL BAL
1:10
1
3
7:10
8
8:10
13
31
THU
2
TOR TOR TOR TOR
1:40
6
27
THU
WED
MARCH • APRILMAY
SUN WED
MON THU
TUE
FRI
SUN SAT
MON
TUE
7:10
30
7:10
27
CLE
6:05
30
1:05
59
29
7:10
23
BO
7:10
30
GROUP PARTY AREAS
2014 PROMOTIONAL SCHEDULE
LEFT FIELD TERRACE
MON, 3/31 BLUE JAYS
SCHEDULE MAGNET
PRESENTED BY TROPICANA
162 LANDING
FRIDAY TAMPA BAY TIMES TICKET TANDOMS
IN N
PTA GA
CA OR ECK
M D
RA
TA Y
NK
PAPA JOHN’S
BULLPEN BOX
RA
YS
SC
OR
EB
OA
RD
W
AL
AY
KW
KW
AY
162 LA
PAPA PAPA JOH
JOH
N’S
BULLPE BULN’S
LPEN
N BOX
BOX
NDING
BAR
410
AL
W
FRI, 4/4
RANGERS
RAYS WALL BANNER
FRI, 4/18
YANKEES
EVAN LONGORIA T-SHIRT
FRI, 5/9
INDIANS
LADIES WRISTLET
FRI, 5/23
RED SOX
ALEX COBB MILITARY
BOBBLEHEAD
FRI, 6/6
MARINERS
RAYS BEACH TOWEL
FRI, 6/20
ASTROS
RAYS DUFFLE BAG
FRI, 7/11
BLUE JAYS
RAYS UMBRELLA
FRI, 7/25
RED SOX
DON ZIMMER
SNOWGLOBE
FRI, 8/1
ANGELS
JOE MADDON WINE GLASSES
FRI, 8/15
YANKEES
RAYS COOLER
FRI, 8/29
RED SOX
RAYMOND GNOME
FRI, 9/5
ORIOLES
FAN VOTE PLAYER T-SHIRT
FRI, 9/19
WHITE SOX
RAYS STEIN
SATURDAY PROMOTIONS
SAT, 4/5
RANGERS
WIL MYERS R.O.Y.
BOBBLEHEAD
PRESENTED BY SAGICOR LIFE
INSURANCE COMPANY
SAT, 5/10
INDIANS
DJ KITTY PLUSH HAT
SAT, 6/7
MARINERS
WEEZER
SAT, 6/21
ASTROS
THE O’JAYS
SAT, 7/12
BLUE JAYS
JOAN JETT
PRESENTED BY BRIGHT HOUSE
NETWORKS
SUMMER CONCERT SERIES
SUMMER CONCERT SERIES
SUMMER CONCERT SERIES
60
FAN HOST GUIDE
61
SAT, 8/1
ANGELS
JOE MADDON MR. POTATO
HEAD
2014 SPECIAL EVENTS
SAT, 9/6
ORIOLES
LONGO ‘80S HAIR BAND
BOBBLEHEAD
SUN, 4/6
RANGERS
DOG DAY AT THE RAYS
SUNDAY FAMILY FUN DAYS PRESENTED BY TAMPA BAY TIMES
SUN, 4/6
RANGERS
JEWISH HERITAGE DAY
SUN, 4/6
RANGERS
DESMOND JENNINGS
BASEBALL BUDDY
PRESENTED BY MATCH-UP
THU, 4/17
YANKEES
ITALIAN HERITAGE NIGHT
TUE, 4/22
TWINS
PROMOTIONS
EARTH DAY
SUN, 4/20
YANKEES
JOE MADDON HODDIE
DRAWSTRING
WED, 4/23
TWINS
BOLLYWOOD NIGHT
THU, 4/24
TWINS
SENIOR PROM
FRI, 5/9
INDIANS
GIRLS NIGHT OUT
SAT, 5/10
INDIANS
NURSES APPRECIATION NIGHT
SUN, 5/11
INDIANS
BREAST CANCER AWARENESS DAY
FRI, 5/23
RED SOX
IRISH HERITAGE DAY
SUN,. 5/25
RED SOX
SALUTE TO VETERANS
FRI,. 6/6
MARINERS
STAR TREK NIGHT
SAT, 6/7
MARINERS
TEACHERS APPRECIATION NIGHT
SUN, 6/8
MARINERS
FATHER DAUGHTER DAY
FRI, 6/20
ASTROS
SOCCER NIGHT
PRESENTED BY GTE FINANCIAL
PRESENTED BY CHEVROLET
SUN, 5/11
INDIANS
MOTHER’S DAY SUN HAT
PRESENTED BY BAYFRONT HEALTH
SUN, 5/25
RED SOX
DAVID PRICE & ASTRO
DOG TAGS
PRESENTED BY TAMPA BAY TIMES
SUN, 6/8
JAMES LONEY GRILL SET
MARINERS
PRESENTED BY KAYEM
SUN, 6/22
ASTROS
BEN ZOBRIST BAT AND
BALL SET
SUN, 7/13
BLUE JAYS
YUNEL ESCOBAR
BASKETBALL HOOP
SUN, 7/27
RED SOX
IMAGINATION MOVERS
SUMMER CONCERT SERIES
SUN, 7/27
RED SOX
CHRIS ARCHER CHRISTMAS
STOCKING
SUN, 8/3
ANGELS
WIL MYERS BIKE HORN
SUN, 8/17
YANKEES
MR. HAPPY BOBBLEHEAD
SUN,8/31
RED SOX
MATT MOORE KIDS PLATE
& CUP SET
SUN, 9/7
ORIOLES
WAVING DJ KITTY FIGURINE
PRESENTED BY CHICK-FIL-A
SUN, 9/7
ORIOLES
THE WIGGLES
SUN, 9/21
WHITE SOX
RAYMOND TRAIN
INCLUDES A RAYS THEMED DOG COLLAR,
LEASH, OR BASEBALL CHEW TOY
INCLUDES A RAYS JEWISH HERITAGE T-SHIRT
INCLUDES A RAYS ITALIAN HERITAGE T-SHIRT
INCLUDES A RAYS EARTH DAY TOTE BAG
INCLUDES A BOLLYWOOD-THEMED
RAYS T-SHIRT
INCLUDES A RAYS SENIOR PROM TOTE BAG
INCLUDES A RAYS WINE TUMBLER AND
VOUCHER FOR 1 PRE-PACKAGED GLASS
OF WINE
INCLUDES A RAYS UNISEX SCRUB
INCLUDES A RAYS BREAST CANCER
AWARENESS T-SHIRT
INCLUDES A RAYS IRISH HERITAGE T-SHIRT
INCLUDES A RAYS SALUTE TO VETERANS
T-SHIRT
GIVEAWAY ITEM TBA
INCLUDES CUSTOMIZED RAYS
GRADING STAMPS
INCLUDES A COMMERMORATIVE
FATHER DAUGHTER BASEBALL
INCLUDES A RAYS SOCCER SCARF
SUMMER CONCERT SERIES
62
FAN HOST GUIDE
63
MON, 6/23 PIRATES
PROFESSIONAL WOMEN’S NIGHT
SAT, 7/26
RED SOX
CHOMP AT THE TROP (UF)
SUN, 7/27
RED SOX
CHRISTMAS IN JULY
SAT, 8/2
ANGELS
USF NIGHT
SUN, 8/3
ANGLES
CHOP AT THE TROP (FSU)
THU, 8/21
TIGERS
SENIOR PROM
SAT, 8/30
RED SOX
STAR WARS NIGHT
FRI, 9/5
ORIOLES
HEROES DAY
SUN, 9/7
ORIOLES
DOG DAY AT THE RAYS
INCLUDES Q&A DISCUSSIONS WITH RAYS
FEMALE EXECUTIVES
INCLUDES A RAYS UF HAT
GIVEAWAY ITEM TBA
INCLUDES A RAYS USF HAT
INCLUDES A RAYS FSU HAT
INCLUDES A RAYS SENIOR PROM
TOTE BAG
GIVEAWAY ITEM TBA
INCLUDES A HEROES DAY DUFFLE BAG
INCLUDES A RAYS THEMED DOG COLLAR,
LEASH, OR BASEBALL CHEW TOY
WHITE SOX
OKTOBERFEST
INCLUDES A RAYS OKTOBERFEST
BEER BOOT
SAT, 9/20
64
FAN HOST GUIDE