Care Guide - Multiyork

Care Guide
HINTS AND TIPS FOR MAINTAINING
THE HIGH QUALITY OF YOUR SOFA
AND FURNITURE
S O FA S & I N T E R I O R S
~ The mark consists of the two red flourishes top and bottom
with the words ‘Guild Mark for Excellence in British
Furniture Manufacturing’ between
~ The mark must be shown with the accompanying Coat of
Arms of The Worshipful Company of Furniture Makers
~ Never add, stretch or distort the mark
~ Allow sufficient space for the mark on any materials you
produce, use the size and clear space zone details below to
help you
Minimum size
The minimum size the Guild Mark can
appear is 30mm in height. There are files
supplied on the disc that can be re-sized
up to any height/width.
Clear space zone
x
x height
x
The clear space zone is to
ensure enough space is given
around the mark. Always allow
at least x clear space around
the mark. (x is the height of the
red flourish at the size you are
printing)
x
HANDMA
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HANDMA
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15
year
LOVI
LOVI
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Experts on hand
For customer care, get in touch with our team
Call in to speak to us in over 50 stores
Multiyork sofas and chairs are handmade in Norfolk
to the highest standards, ensuring you can enjoy a beautifully
crafted piece for years to come.
However, to help maintain the look and quality of your furniture
we have put together this care guide of helpful hints and tips.
Remember our team of experts are always on hand to provide
further advice and support.
Call us on 0845 303 7134 lines are open until 8pm every night
Live chat at multiyork.co.uk
available on most sofas
STYLES
FABRICS
CHOICE
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Caring for your cushions
You probably selected your furniture and desired comfort level
in a Multiyork store by taking a seat on a display model. However,
please remember that the models in each store have been there
for a while and, like a good pair of leather shoes, they’ll have
softened and mellowed with use.
UPHOLSTERY
CARE
Your furniture is brand new and will probably feel firmer than the
one in store, even more so if you chose to cover it in a thicker or
stiffer fabric. Don’t worry. With regular use the upholstery will
soon soften to give you the comfort and support you selected.
To maintain the support, keep your sofa looking good and to last
longer, here are some simple tips as demonstrated in store.
• First, if you have cushions that contain feathers, you will need to
plump them every day. If you have foam cushions, then you
should rotate and flip them on a weekly basis.
Plump
up your
cushions
Frames
Each Multiyork frame is made
from high quality hardwood with
springs forged from high tensile
steel. They’re so strong most sofas
come with a fifteen year guarantee
and if used correctly require no
maintenance.
However, it helps to make sure
sofas are standing on a level floor.
Also, on models with polished
legs, check from time to time that
they are screwed-in tight. It’s wise
to use ‘castor-cups’ for polished
legs with castors on wooden, tiled
or vinyl floors. You can purchase
these from the store.
Although the furniture is well
built, it will last longer if you can
persuade little ones not to sit on
the arms or use it as a trampoline.
However inviting it looks!!
Dismantling
Many of our frames can be made to
dismantle, handy for getting through
narrow doorways or upstairs.
STYLES
FABRICS
CHOICE
• If you tend to use one side of a sofa more than the other, or one
chair more than another, try swapping the cushions occasionally
to even wear.
•
Another useful tip for rectangular cushions is to turn the
interiors from back to front inside the cases, ensuring the whole
cushion gets equal wear. If the interior feels a bit tight, don’t
worry, it was designed that way to fill the case.
•
Remember sofa and chair cushions can be different shapes and
sizes so make a clear note of which interiors are taken from
which covers if you remove them. Also, take care not to damage
the teeth of zips when you remove them.
If you have chosen this option and
need to dismantle your furniture
at any time all you will need is two
13mm open ended spanners or
a socket set and to follow these
instructions.
Step 1 – undo the zip and remove
the cover
Step 2 – undo the zips on the
cream base cloth
Step 3 – locate and remove the
upper bolts at the back of each arm
and repeat with the lower bolt.
The back of the frame can now
be removed by carefully lifting it
upwards
Step 4 – tilt the sofa forwards to
gain access to the bolts under the
seat and remove
Step 5 – locate and remove the
remaining bolts on the outside of
each arm
Your sofa should now be in 4
pieces – two arms, a back and a
base. Just reverse the process to
put your sofa back together in its’
new location.
N.B. Should you have a sofa bed
which dismantles, before you
follow step 2 you will need to
tie the bed mechanism securely
between the front bars, top and
bottom, with strong cord. You can
then proceed to dismantle the
frame as above. Make sure you
have some help as a sofa bed is
extremely heavy.
In the very rare event that a frame
feels loose, you now know where
to tighten it up - which you should
do as soon as you notice the
looseness to avoid damage. If you
need help, don’t hesitate to call
the store or go online for further
instructions at www.multiyork.
co.uk/why-multiyork/care-guide/
dismantling-your-sofa
Two more things to note about
a sofa bed. First, don’t fold it
away with sheets and blankets
in place as that will strain the
frame. Second, if the mattress isn’t
used regularly the bed should be
periodically pulled out, aired, and
the mattress turned.
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UPHOLSTERY CARE
Caring for your fabric
natural characteristic. Another
feature of natural fabric is cotton
seeds. They are found on 100%
cotton fabrics that have not been
dyed or bleached.
All fabrics available from Multiyork
comply with the relevant British
Standards. Of course, over time,
colours will lose some vibrancy
and the material will naturally relax
a little. However, here are some
recommendations to extend the life
of your fabric.
Pile fabrics, like velvet and chenille,
look rich and luxurious because of
the way light reflects on the pile to
give that lighter and darker effect.
This is naturally emphasised as
the pile flattens in regular use,
particularly on seats, arms and
backs. If it should look a little
faded or dull, brush the pile in
the opposite direction.
Most important, as our fabrics are
mainly natural, don’t place furniture
in direct sunlight because too much
strong light or heat will make any
fabric fade or shrink. Also, keep
furniture at least two feet away
from radiators or open fires.
Try not to let the fabric get soiled
because a build up of grime and
grease acts like an abrasive to speed
up wear and leads to colour loss.
Covers should be cleaned every
12 to 18 months, depending on
use, and we recommend regular
brushing or vacuuming. Be careful
not to vacuum feather cushions
as the feathers can eventually be
pulled through the fabric.
Natural fabrics – particularly linens
or cotton - are irregular in their
weave and so they contain ‘slubs’.
These are not faults, they’re a
Over time, it is inevitable that
there’ll be some movement with
removable covers and the covers
will need gentle re-dressing with
the tailoring bat in your customer
care pack.
The movement in some pile fabrics,
especially chenille, can be more
pronounced, so to compensate we
fit grippers down the inside of each
arm which you’ll need to remove
from the cover before cleaning
Things your furniture won’t like are:
shoe buckles and polish, sharp or
pointed jewellery and pets.
Cats can cause serious damage
sharpening their claws on furniture
and unfortunately the natural
oils in an animals coat will, after a
while, build up a serious stain on
your covers.
Pilling
Pilling is a characteristic of many
upholstery fabrics, and results from
excess fibre coming away from the
surface of the material.
This release of excess fibre results
in small balls or “pills” forming on
the surface of the material.
TAILORING BAT
This is similar to the fuzzing
experienced with a new carpet, or
the pilling of a new sweater. This
does not mean that the fabric is
disintegrating or will leave a bald
area on the cover.
REPLACEABLE COVERS
As with carpets and sweaters, the
pilling will persist until the excess
fibre is gone and then it will cease.
Unzip the cushion covers and
ease them off.
The best treatment whilst this is
happening is to simply shave the
fabric with a battery operated
furniture or sweater shaver to
remove the pills and restore the
look of the cover. This may need to
be done 3 – 4 times but the pilling
on the surface will begin to diminish
and ultimately stop.
When your upholstery starts to show the signs of everyday use, it’s simple to take off the covers for
dry cleaning or washing – the tab in the cover seam will tell you which method is recommended.
Here’s a step by step guide:
The main cover is held firmly in
place by a concealed zip at the
back. Undo this first. If your sofa
has legs, loosen them to release
any fabric tucked under them.
Use the special tag to gently
loosen the fabric which is tucked
down behind the seat. Certain
fabrics such as chenille may move
Cleaning your covers
Arm protectors play a major part in protecting your new
sofas from every day grime transferring onto the arms of
your new furniture. Ordering them at the same time as
your sofa will ensure a perfect colour match, they can be
ordered at any time though.
Fabric Protector
If, like most Multiyork customers, you’ve had your
furniture treated with a fabric protector, you can
be confident it will resist most every day spills. Just
quickly dab or blot them away (don’t rub them), and all
should be well – but in the event of a major problem, you
can call for expert advice on – 0800 011 4230.
FABRICS
over time so your sofa will have
been fitted with grippers which
are tucked down the inside of
each arm. These will need to be
removed before you take your
covers off.
Now gently ease off the fabric
from around the arm nearest
the zip.
And that’s it! Lift off the covers
and they’re ready to clean.
machine temperatures can vary –
For most Multiyork fabrics we always always err on the side of caution.
recommend that you use a reputable Use a colour-protective liquid
detergent, free from bleaching or
dry cleaning company. However, if
brightening agents.
your furniture has washable fabrics
• Dry the covers on a taut washing
here are a few tips:
line – and replace on the furniture
• First, most domestic machines
whilst they’re still slightly damp.
have a maximum capacity of 5
It’s unlikely you’ll need to iron
kilos, well below the weight of an
average sofa cover – so you really them, but if you do, use only a light,
should use a commercial machine. warm iron – and iron inside out.
• There is one exception - washable
Check it first for any residues of
fabric covers with stiffened
bleach or brightening agents.
valances should ONLY be dry
• Next, wash all the components
cleaned.
together, with the covers turned
• And finally, despite being dyed to
inside out. If you have different
meet strict British standards
colours, wash them in different
specifications covers will inevitably
loads.
shade down a little after each
Never wash your covers at more
wash. It’s part of the soft lived-in
than 30 degrees, and as washing
PROTECTING YOUR UPHOLSTERY
STYLES
GRIPPERS
CHOICE
To put them back, simply
reverse the process, using your
Multiyork tailoring bat to tuck the
covers down the backs of the seats
and sides of the arm, replacing
grippers for pile fabrics.
If you would like to see a video
demonstration on how to
remove your covers go to
www.multiyork.co.uk.
If you prefer, Multiyork offers a
re-fitting service, just call your
nearest store for details.
look that gives furniture real
character.
And don’t forget, you can choose
a different set of covers for a
completely new look whenever you
like, as often as you like, in any fabric
you like – even if the model becomes
discontinued. Multiyork retains all the
templates of the furniture, so all you
do is choose the fabric – and let
Multiyork do the rest!
You selected your Multiyork furniture
because of its good looks and superb
quality, and with the hints and tips in
this leaflet we are sure it will continue
to give many years of satisfaction.
And remember, if you have any
problems at all just contact your
nearest store or call Multiyork.
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LEATHER CARE
Caring for your leather
First, to keep your leather beautiful
we recommend the following
for cleaning. Your sofa should be
dusted with a soft clean cloth. We
suggest one is kept for sole use on
your leather furniture. Also, from
time to time the base will benefit
from a light vacuuming.
LEATHER
CARE
An occasional very gentle wipe with
a slightly damp cloth will keep the
grime at bay. Never use soap or
household cleaners which will build
up a sticky residue on the leather.
The good news is that spills and
stains will usually respond rapidly
to warm water – needing only a
surface-wipe or dab. Followed by
a dab with a damp cloth rinsed in
clean water. Leave it to dry for three
or four days. Never, NEVER soak
the leather.
For further advice we recommend
you contact a professional cleaning
company.
Grease should just be dabbed away,
leaving the residue to gradually
dissipate into the leather. On
semi-aniline leather a gentle rub
will often re-arrange the pigment
enough to remove the stain. But be
gentle.
And a final maintenance tip: If one
side of a sofa is used more regularly
than the other, it’s advisable to
swap the cushions over from time
to time to even-out any wear. It is
also a good idea to occasionally turn
the cushion interiors as well.
And although leather is remarkably
forgiving, it’s also wise to position
the furniture away from fires,
strong sunlight or radiators, which
can dry or fade the leather.
So now you have the picture. What
makes every Multiyork sofa so
special, including leather sofas, is
the choice of comfort levels, superb
springing, a hardwood frame and a
long, long life – guaranteed. Also an
optional leather warranty.
Finally, for real peace of mind,
Multiyork offers a leather care kit
as well as a leather warranty
covering accidental damage –
please ask in store for details.
A final furnishing fact: if you’ve
ever wondered why there’s always
some fabric in a cushion cover, it’s
to stop air being trapped inside and
‘squeaking’ when you sit down
allowing air to escape at an even
rate. The fabric also stops the
cushion from slipping on the sofa.
Leather adds luxury and beauty,
enormous strength and comfort all
year round.
As a natural material it carries the
marks and gentle shading which
make each piece of furniture
unique. Above all it will mellow
gracefully and even improve with
age.
Natural characteristics of leather
Leather is a natural product with all that this implies, shade, grain
variations and natural marking add to its charm. Each hide has its
own characteristics. The marks which we consider are natural to
leather are the following:
CLOSED SCAR
COLOUR DIFFERENT
GRAIN DIFFERENT
INSECT BITES
• Scars – these are caused in many ways, often because of barbed
wire fences. As with humans, the scars heal but often leave fine
lines. The healed or closed scars are not to be confused with
open scars that are automatically rejected during
manufacturing.
• Creases – these normally appear in the neck area of the hide.
They can, because of their heavy grain, look attractive and add
to the natural characteristics of the leather.
• Colour variation – each animal is different, therefore each hide
will have a slightly different shade.
• Bite Marks – cattle are still attacked by insects, these occur as
tiny marks on the surface.
• Veins – the veins will appear on the hide, again this is a natural
characteristic from the cattle hide.
LOW GRAIN
HEALED SCAR
STYLES
VEINING
FABRICS
WRINKLE
CHOICE
These are all features of the leather, not faults. They have no
weakening effect on the hide, they are only surface variations.
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WOOD CARE
WOOD CARE
Caring for your cabinet
Furniture Care
Real wood has lovely natural variations in colour
and grain, so no two pieces of wood ever look
identical even when part of the same piece of
furniture. It is what gives real wood its character.
Real wood features naturally-occurring knots
and variations in the grain with oak featuring
distinctive flecks which is all part of its natural
beauty.
Use a good quality wood polish to keep your
furniture clean and to give a rich, low-lustre. We
recommend avoiding spray and silicone polishes
as these can lift the wood colour and create a
bloom on the finish. It’s a good idea to test your
polish on an area that is out of sight before
polishing the piece itself. Polish regularly as dust
can result in fine scratches when everyday objects
are moved.
The colour of all wood furniture mellows slightly
with age making it look better and better. It’s
normal to notice slight colour variations within
one piece of furniture as no two pieces of wood
are exactly the same colour.
Avoid positioning your furniture in strong direct
sunlight. You may want to use a polish that
contains a UV absorber as this will protect from
fading rapidly in the sunlight. When polishing
always wipe in the direction of the wood grain.
All our wood pieces are hand-finished by
craftsmen so there might be differences in shade
and shape. This adds to their appearance as they
won’t have a ‘cookie cut’ machined look.
Wipe up spills immediately and check liquid hasn’t
seeped under any objects where it can ‘pool’ and
dry, causing damage to the finish.
For some pieces our craftsmen use special
techniques to distress the wood, creating an
attractive aged appearance. As this is completed
by hand there may be slight variations in the final
piece.
As wood is a natural product it’ll adapt to its
environment, retaining moisture in a humid
environment and losing moisture in a dry
environment. That means, in time, the wood
will grow or shrink slightly and create some
unevenness or possibly fine cracks. This is a
natural ageing process and nothing to worry
about. It’s just more added character.
Do not place hot items directly onto the wood
surface as the heat will cause white marks.
Instead, use coasters when placing hot tableware
on wood to prevent heat rings.
Do not place furniture near to strong heat as this
will dry out the moisture in the grain.
For real peace of mind, Multiyork offers a cabinet
warranty covering accidental damage – please ask
in store for details.
VENEER
NATURAL WOOD CHARACTERISTICS
COLOUR/GRAIN
VARIATION
COLOUR/GRAIN
VARIATION
STYLES
MEDULLARY RAYS
FABRICS
CHOICE
KNOTS
We often use veneer in
our furniture. Veneer is
real wood cut finely for
decorative purposes.
Occasionally we use
man-made timber to
strengthen the real wood
veneer. Our veneer isn’t made
from foil or film that’s used
in mass produced furniture
and gives a uniform look.
Our veneer features all
the charm and character
of real wood.
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Call us on 0845 303 7134 lines are open until 8pm every night
Live chat at multiyork.co.uk
Call in to speak to us in over 50 stores
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