Mike Litka, Information Technology

Information Technology
Making
IT All Make Sense...
Michael A. Litka
Director Information Technology
March 16, 2016
Information Technology







Introduction
Organizational Chart
Users
Areas of Responsibility
Current Projects
Future Endeavors
Questions
Director
Information Technology
Michael A. Litka
Oracle D-Base
Administrator
Sarah Ann Tolliver
GIS Manager
Network Manager
James P. Touchet
Dennis Moore
Computer Center
Manager
Programming
Manager
Darlene Cierzniewski
Eric Heim
GIS Systems
Administrator
Vinny Lautato
Technical Support
Specialist
Senior Keypunch
Operator
Greg Wahl
Debra Randone
GIS Analyst
Brad Feldman
Basis Administrator
George Gonzalez
GIS Technician
Tom Withers
IT Technician
Jim Quirk
Senior Machine
Operator
Kerry Cabales
Telecommunications
Manager
Marlon Hoffman
Senior
Programmer/Analyst
Keath Otis
Programmer Analyst
Rose Canepa
Stephanie Paukner
Senior SAP System
Analyst
Prameela Grandhi
Junior Machine
Operator
Debra Annessa
SAP
Programmer/Analyst
Patrick Fields
Machine Operator
Junior Machine
Operator
Bianca Grant
Network
Telecommunications
Assistant
Electra Bennett
IT Users
IT Users & Other Influences
Areas of Responsibility
 IT Equipment
 Telecommunications
 Applications Support
 GIS
 Customer Billing
 Training
Functions
 Network Infrastructure
 Security Protection
 SCWA Website
IT Equipment
IT Equipment
600+ Desk Telephones
195+Printers/Copiers/Scanners
450+ Personal Computers
45+ Servers
120+ Smart
Phones
50+ Network Devices
100+ Video Cameras
25+ Time Clocks
280+ Cell
Phones
40+ Mobile Laptops
Applications Support









SAP
Email
Voice Mail
Operating Systems
PC Applications
Active Directory Domain
Helpdesk
GIS
Document Imaging
 Network Monitoring
 Enterprise Backup
 Itron
 LIMS
 SCADA
 Hydraulic Model
 Anti-Virus Protection
 Web Content Filtering
Customer Billing Functions
 Billing
Rate Maintenance
Managed Districts
1.3 Million Bills Produced Annually
270,000 Reminder Bills
 Payments
 Lock Box
695,000
 Billtrust
387,000
 Online Banking 354,000
 Checkfree
3,500




Customer Billing Functions
 Correspondences (Annually)
 Collection Letters
50,000
 AMR Letters
30,000
 Welcome Letters
15,000
 Read H2O
80,000
 Outbound Calls
 Collection
223,000
 Service Order
8,500
 Weekly RPZ
1,500
 Ebilling/Autopay Customers
 Ebilling
64,000
 Autopay
27,000
 Emails Generated
162,472
Network Infrastructure
 Connectivity
 6 Main Sites – Wide Area Network (WAN)
 2 Satellite Sites - East Hampton & Huntington (Optimum)
 Local Area Network (LAN)
 Virtual Private Network (VPN)
 WiFi
 Security Protection
 Firewalls
 Sonic Wall – Intrusion Protection – Malware
 SPAM Filtering (85% Blocked)
 Anti -Virus
 Web Content Filter
 Intrusion Prevention
 Video Surveillance
Telecommunications
 TASKE Call Management System
 eCAS Call Accounting
 Avaya Aura Communication Manager
 CSI Virtual Observer
 Call Vectoring & Routing
 Avaya Aura Messaging
GIS
 ArcReader Users
 Office
 Field Personnel from Various Departments
 New Web-based “Front Counter GIS”
 ArcGIS - Advanced for Full Analytical/Editing and
Statistical Capabilities
GIS
 Involvement with Other Agencies (Townships, Counties, State, etc)
 Interface with Other Critical Systems
 100 Annual FOIL Requests
 LICAP Cooperative Support
 SCWA “Tap In” Initiative
 Distribution Map Project
 Water Main Break Mapping, Tracking & Analysis
 SAP Basic Navigation
Training
 Desktop Support
 SAP Advanced Reporting
 Third Party Training
 Purchasing
 Intranet Learning Center
 Customized Department
Training
SCWA Website







1,500 Sessions Per Day
4,500 Pages Viewed Daily
Educational
Outside Agencies
Potential Vendors
Customer Information
Public Bids








Employee Portal
Career Opportunities
Water Quality Reports
Online RPZ Compliance
Ebilling
Maintenance Announcements
Main Breaks
Press Releases
Current Projects
 SAP Maintenance/Enhancements  Document Imaging
 Network Improvements
 IT Assessment
 Telecommunication Upgrades
 SAP Access Controls Assessment
 Hardware Equipment Upgrades
 Rate Study
 File Servers Upgrades
 AutoCAD/GIS
 Video Surveillance Upgrades
 Disaster Recovery & Relocation
Centers
Disaster Recovery & Relocation Centers
Future Projects
 Upgrades
 Applications
 Desktop & Servers (Virtual)
 Network Infrastructure
 Department Requests
Mobile Workforce Management
 Project Phases
 Determination of Department Requirements
 Completion of Design and Final RFP
 Implementation Phase
 Primary Goals
 Elimination of Manual Paper Work Orders
 Optimization of Scheduling and Routing of Field Personnel
 Increase Field Personnel Productivity
 Improve Asset Management
 Improve Customer Service
 Decrease Operating Expenses and Overhead
 Asset Management
 Employee Development
 Customer Service
 Emergency Management
 Automated Meter Reading
 Water Quality and Treatment
 Customer Growth
 Workforce Technology
 Future Water Supply Needs
 Financial Strategy and Rates
 SCADA
Questions
We put the IT in QualITy, OpportunITy, and UnITy