Greenway Marketplace

Greenway Marketplace
Kaitlin Samples
National Partner Manager
© Greenway Medical Technologies, Inc. All rights reserved.
Confidential and proprietary. Not for distribution except to authorized persons.
1
Marketplace Mission Statement
To enhance the Greenway customer user
experience by offering innovative, forwardthinking technologies to assist in providing
the most advanced healthcare possible.
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© Greenway Medical Technologies, Inc. All rights reserved.
Confidential and proprietary. Not for distribution except to authorized persons.
2
Where are we today
• 92 signed partners
• 67 solutions & services listed
• 508 companies evaluated for inclusion
in the program since January 2012
• 662 customer offices using a
Marketplace solution
© Greenway Medical Technologies, Inc. All rights reserved.
Confidential and proprietary. Not for distribution except to authorized persons.
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Top Categories on Marketplace
Patient Engagement
23 solutions
Care Coordination
12 solutions
Document Management
© Greenway Medical Technologies, Inc. All rights reserved.
Confidential and proprietary. Not for distribution except to authorized persons.
9 solutions
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konciergeMD
Julie Stern, Co-Founder & CTO
Julie Stern is co‐founder of konciergeMD and serves as the
company’s Chief Technology Officer (CTO). Responsible for
the company’s product development, operations,
implementations, and support, Julie brings 20 years of
experience in technology thought leadership, product
strategy, product engineering, production operations and
customer delivery.
© Greenway Medical Technologies, Inc. All rights reserved.
Confidential and proprietary. Not for distribution except to authorized persons.
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Our story
Engaged Patients. Healthy Outcomes.
Mission
Empowering physicians with
a simple but powerful care coordination
platform
that improves patient adherence…
… by delighting patients with
fun, useful, and simple web
and mobile based services.
konciergeMD’s Unique Value Proposition
Increase care plan adherence
and positively fulfill consumer
engagement CQMs in ACO,
MU Stage 2, PCMH, and P4P
programs.
konciergeMD benefits for practices
Better Outcomes
Higher Efficiency
Increased Revenue
More time with patients
Fewer phone calls
More appointments
Greater patient compliance
Less paperwork
Increased quality payments
Behavior modification
Streamlined encounters
Patient subscription fees
The konciergeMD solution
Improving health outcomes through enhanced doctor-patient relationships
Intelligence
360-degree medical snapshot
Communication
HIPAA-secure electronic communication
Education
Personalized health education
Administration
Intelligent scheduling and payments
Greenway/konciergeMD Testimonial
Dr. Natasha Burgert, MD, FAAP Pediatric Associates – Kansas City
In only a few short weeks, using the OCC has already become
second-nature to my staff. Its intuitive, easy design makes it a
snap for anyone to learn.
kckidsdoc.com
@DoctorNatasha
Pediatric Associates
Kansas City
The OCC is a huge win-win. Our practice gains an efficient way of
secure communication, a reliable way to decrease office phone
call volume, and a unique way to keep a competitive edge in our
market. Our patients gain a user-friendly, personalized tool to
keep their children's health information at their fingertips; a place
to turn for reliable health information, any time of day; and a
connection to their medical home that is so smooth, they can't
help but to brag to their friends.
Families are hungry for ways to communicate with the team who
is taking care of their most prized possession - their children. It
has been amazing to see my patient families grab onto the OCC,
take ownership of their profiles, and instinctively use the tool.
With the OCC, it is clear that you are not providing "just another
patient portal." You are providing them a way to take control of
their child's health. What could be better?
TeleVox
Eric McCulley, Regional Manager
Eric McCulley began his professional career as a BSN, RN within the
UNMC and Alegent hospital systems in Omaha, Nebraska. Since that
time, he has amassed over 15 years of successful sales, marketing and
leadership experience in the pharmaceutical, health care consulting and
medical technology industries. His areas of expertise include sales
management, leadership development, sales process training and
coaching, business planning/analysis, managed market contracting and
talent acquisition within the hospital and healthcare environments. Eric
has been a Regional Manager with TeleVox since 2011 and has recently
transitioned to leading the Enterprise sales team.
© Greenway Medical Technologies, Inc. All rights reserved.
Confidential and proprietary. Not for distribution except to authorized persons.
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Greenway - TeleVox Partnership
Eric McCulley, RN BSN
Enterprise Regional Sales Manager
February 18th, 2014
The TeleVox Difference
We’ve got your back.
Your security is our top priority.
We’re on solid ground.
You deserve state-of-the-art infrastructure.
We’re trusted by the best.
You are in good company.
We’re never satisfied.
Your evolving needs are met with our ever-expanding solutions.
We’re creating a Healthy World.
You deserve tools to accelerate patient outcomes.
We’ve got your back.
Your security is our top priority.
Dedicated Compliance Manager and Security Office
•Ongoing guidance on changing rules and regulations
•Recognized as industry leader in HIT compliance approaches
•Designs processes and solutions for compliance and security
We care about protecting your patient data AND your business –
because you can’t afford a partner who doesn’t safeguard your interests.
• Up to $50,000 per HIPAA violation
• Up to $16,000 per FCC violation
• Priceless damage to your reputation / brand
Annual external
audit reports and
certifications
available upon
request
We’re on solid ground.
You deserve state-of-the-art infrastructure.
1. Intelligent messaging: We provide data-driven guidance to help you create optimallystructured messages that are more likely to get a response.
2. Deliverability: We have the industry’s most advanced voicemail detection capabilities
(37% more successful than other vendors). You can rest easy knowing patients will
receive your message, even if they don’t answer the phone.
3. Timing is everything: Our unmatched capacity enables delivery of messages when it’s
best for your patients and your call center. You control when notifications are sent.
4. We’re flexible: Our integrations capabilities are unparalleled. We can work with
virtually any type of data you have to create an automated notification.
5. More options: We include phone calls in our comprehensive contact strategy because
patients and providers still want healthcare communications via voice.
We’re trusted by the best.
You are in good company.
The highest-performing, most patient-centric, progressive organizations trust us.
• 140,000 providers in hospitals, group health networks,
physician and dental practices
• 13 of the 18 U.S. News & World Report Top Hospitals
• More than 100 health plans
• Extensive network of industry partners and integrations
• The technology behind 17 leading patient
communications solutions
We’re never satisfied.
Your evolving needs are met with our ever-expanding solutions.
Healthcare’s
first provider
outreach app
Leading the way
with ethnographic
studies for patient
engagement insight
The leader in regulatory
compliance around
patient communication
(Opt-in, PCI compliance)
Healthcare’s first endto-end solution for
facilitating payment of
patient balances
Healthcare’s first
two-way text
messaging solution
Healthcare’s first
data analytics
program optimizing
engagement results
Healthcare’s first
extendable preference
management solution
Healthcare’s first
dedicated campaign
management teams
Dental’s first
patient web
interface
Healthcare’s
first lab results
delivery system
Healthcare’s first
customizable
calling windows
Healthcare’s first call
pacing solution for
your agent centers
Healthcare’s first provider
voice solution
Custom reporting to support
your Meaningful Use needs
Where we’ve been.
Where we’re going.
Secure messaging
Virtual care centers
Lifecycle Monitoring
Patient support campaigns
as easy as Rx
Healthcare’s first natural
language recognition
rules for SMS
Complex logic realtime campaigns
Technology-enabled
care coordination
SMS assist
We’re creating a Healthy World
You deserve tools to accelerate patient outcomes.
We believe we can improve the health of America, one person at a time, by:
1. Touching the hearts and minds of patients to drive positive behavior change.
2. Engaging patients with information and encouragement between visits.
3. Activating patients to make positive behavior changes for a healthier life.
Enabling healthcare professionals to leverage technology, creating one-on-one
moments of connection, engagement and activation with patients to drive
active, responsible participation in their own healthcare.
Patient Engagement
Voice Notifications
Why use TeleVox voice notifications?
• Cloud-based platform
• Personalization (patient name, provider name, etc.)
• Keypad response options (1 to confirm, 2 to repeat, etc.)
• Multilingual capabilities (20+ languages)
• Caller ID display
• Departmental customization
Sample Messages
Appointment
Confirmations
Recall
Notifications
No-Show
Reschedules
• Answering machine/voicemail detection
• Family merging
• Individual volume controls
Wellness/
Preventive
Patient
Balances
Emergency
Closings
SMS/Text Notifications
Why use TeleVox text reminders?
•Cloud-based platform
•2-way interaction – ability for patient to respond
•Gathering of prior express consent – it’s the law!
•Short code > SMTP, impacting:
• Speed of delivery (up to 48 hours with SMTP)
• Delivery success rate (99% with short code)
• Patient’s ability to unsubscribe
81%
of cell phone owners send
and receive text messages.
25% growth since 2009.
The Texting
Trend
Central Healthcare: You
have an appt. with Dr.
Smith on Fri Jan 5
@2:30p. To confirm txt
YES. To decline txt NO.
Txt HELP 4 help.
Users send or receive
an average of
42
texts per day.
SOURCE: Pew Internet and American Life Project
Email Appointment Messages
Why use TeleVox email reminders?
•Cloud-based platform
•Personalization
•Prominent call-to-action “Confirm” button
•“Add to Calendar” button
•Hyperlink to practice website
•Link to Google map to office
•Various color and header image options
Appointment Confirmations
Impact of Appt. Confirmations
Patient Care
Practice Profitability
Reduces patient no-shows.
Saves phone time for staff.
Central Arkansas Pediatric Clinic – Benton, AR
Jackson Eye Associates – Jackson, MS
39% no-show reduction = over $240K
in annual retained revenue.
Reallocates $20K of annual staff labor
costs devoted to reminder calls.
Increased access to care.
Decreases postage costs.
West End Dermatology – Richmond, VA
Fullerton Cardiovascular – Fullerton, CA
Cancellations create access for 500
“high priority” patients annually.
Reduced annual postage expenses for
mailed reminders by $10K.
“It’s sometimes hard for patients to get on the schedule. TeleVox helps us minimize short notice
cancels and keep the schedule full for our physicians.”
- Pikes Peak Cardiology, Colorado Springs, CO
Appointment Confirmations
Impact of Wellness Reminders
Patient Care
Practice Profitability
Greater preventive care participation.
Unmatched outreach ROI.
Kaiser Permanente Northwest – Portland, OR
St. Barnabas Ambulatory Care Center – Livingston, NJ
41% higher FOBT completion rate vs.
control group.
$26 in revenue generated for every $1 spent
on TeleVox outreach.
Reactivation in ongoing care.
Cost-effective patient response.
Scottsdale Medical Imaging – Scottsdale, AZ
Sentara Healthcare – Norfolk, VA
20% conversion from annual mammogram
notifications leads to future high-dollar
appointments.
Generated 30x greater response than
emails sent through EHR.
“By connecting with patients for routine
mammograms, we’re making patients
for life.”
“It is our commitment to improve health
every day. TeleVox is now a mechanism
to reach that goal.”
Wellness and Preventive Reminders
Meaningful Use
TeleVox’s HouseCalls™ ONC HIT Certified solution enables
Eligible Providers to achieve Meaningful Use objectives.
Simplify workflow – Automate delivery of Preventative Care
Reminders; no extra checkboxes needed in the EHR; certified numerator
reporting provided for easy attestation
Communicate per patient preference – Voice calls, email and two-way
text messages are automatically routed based on patient preference
Leverage proven messaging best practices – Improve patient response
rates through effective patient engagement strategies
Deliver higher quality care – Drive patient compliance and improve patient health literacy
Preventative Care Reminders - Measure Description
Stage 1
Stage 2
20% of all patients 65 years or older or 5 years or
younger were sent an appropriate reminder during
the EHR reporting period.
10% of unique patients who have had two or more
office visits with the EP within the 24 months before
the beginning of the EHR reporting period were sent a
reminder, per patient preference when available.
Certification Date: January 17, 2014 • Certification ID Number: CC-2014-100105-1
Success Stories
UPMC
Piedmont Healthcare
Alegent Health
Pittsburgh, PA
Atlanta, GA
Omaha, NE
• Cash collections up 290%
• 9 FTEs moved to other areas
• Total annual impact = $2.6m
• 25% response rate
• 22% increase in total
collections
• 26% increase in
monthly collections
• $74 return for every
$1 spent
MU Health Care
Kelsey-Seybold Clinic
Columbia, MO
Houston, TX
• Expanded daily contacts by 54%
• Decreased A/R lifespan by 14%
• Total annual impact = $463,000
• Increased quarterly collections by 255%
• Streamlined entire collections process
Patient Balance Solution
Thank You for Your Time!
Eric McCulley
Phone: 000.000.0000
Cell: 000.000.0000
[email protected]
televox.com
Questions?
• Learn more about available solutions by
requesting more information from the partner
on the Greenway Marketplace site:
http://marketplace.greenwaymedical.com/
• Submit potential partners, solutions and
development ideas that would benefit
Greenway customers:
http://marketplace.greenwaymedical.com/ine
x_vendorform
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© Greenway Medical Technologies, Inc. All rights reserved.
Confidential and proprietary. Not for distribution except to authorized persons.
29
Thank you
http://marketplace.greenwaymedical.com
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© Greenway Medical Technologies, Inc. All rights reserved.
Confidential and proprietary. Not for distribution except to authorized persons.
30