Easy Installation Guide
Transcription
Easy Installation Guide
Easy Installation Guide Overview: Installing your Rogers Digital Terminal is as easy as A - B - C A AUTHORIZE YOUR DIGITAL TERMINAL B This step programs the Digital Terminal to authorize all of the channels included in the cable package you subscribe to. PROGRAM YOUR REMOTE CONTROL & ADDITIONAL OPTIONS C STEP A CONNECT YOUR DIGITAL TERMINAL TO YOUR TV This step shows you how to connect the Digital Terminal to your Television using the best method for your particular TV This optional step will show you how to program the Digital Terminal’s universal remote to control your TV and other components. CONNECT YOUR DIGITAL TERMINAL TO YOUR TV Open the welcome kit, remove the bag of cables and unpack the cables Connect one end of the coaxial cable to the wall outlet Connect the other end of the coaxial cable to the CABLE IN port of the Digital Terminal Look at the back of your TV and based on the input ports that are available select the connection method below that best matches The Digital Welcome Kit contains all of the required cables to connect the Digital Terminal to your TV. • 6' Coaxial Cable • Piggy-back RCA audio cable • Composite Video cable Note: Be sure to connect the coaxial cable DIRECTLY to the Digital Terminal and not through another device like a VCR • Component RGB Cable* (High Definition Kits only) Best Picture Quality Better Picture Quality Good Picture Quality Component connection for High Definition TVs Composite video connection for Standard Definition TVs Coaxial cable connection for Standard Definition TVs If the back of your HDTV has a Component In or RGB In you should use this connection with the provided Component cable. OR If the back of your television has a Composite In or Video In this connection will provide the best picture quality for non-HDTV and uses the provided Composite cable OR If the back of your television doesn’t have the ports required for the other connections, use this method. This connection option requires a Cable In port and uses the provided Coaxial cable Composite Video Cable Found on the back of your HDTV Coaxial Cable Component Cable Found on the back of your TV To connect via this method, follow the BLUE instructions starting at Step Component Cable for HDTVs Connect one end of the Component cable to the corresponding RGB IN port on your HDTV Found on the back of your TV To connect via this method, follow the GREEN instructions starting at Step Component Cable for HDTVs Connect the other end of the Component cable to the corresponding RGB OUT port on the Digital Box To connect via this method, follow the PURPLE instructions starting at Step Composite Video Cable Connect one end of the Composite Video cable to the VIDEO IN port on your TV Composite Video Cable Connect the other end of the Composite Video cable to the VIDEO OUT port of the Digital Terminal Next, go to Step Coaxial Cable Connect one end of the Coax cable to the CABLE IN port on your TV Coaxial Cable Connect the other end of the Coax cable to the CABLE OUT port on the Digital Terminal Next, go to Step Audio Cable Connect one end of the RCA Audio cable to the AUDIO IN port on your TV. Audio Cable Connect the other end of the RCA Audio cable to the AUDIO OUT port on the Digital Terminal Be sure to use the same input as the video cable Next, go to Step STEP B AUTHORIZE YOUR DIGITAL TERMINAL Connect the first end of the power cable to the back of the Digital Terminal Connect the other end of the power cable to the wall outlet Wait for the Digital Terminal to become Active. Active status is shown by displaying the correct time or a lit “Active” light on Terminals without a display. Turn on the Digital Terminal by pressing the Power button on the front or use the included remote control. Note: It can take up to 10 minutes for the Digital Terminal to become Active Note: You should keep your Rogers Digital Terminal plugged in at all times to remain authorized and receive all service updates. Turn on your TV. Set your TV to the proper input, based on the connection method you chose in Step A ***HDTV USERS ONLY*** If you have an HDTV run the Setup Wizard below, if not, proceed to Step 20 1. Turn OFF the HD Digital Terminal but not your HDTV 2. On the front of the HD Digital Terminal, press the INFO and GUIDE buttons simultaneously. 3. The Setup Wizard will begin. *NOTE It may take up to one minute for the instructions to display on your HDTV. 4. Follow the easy on-screen instructions displayed on your HDTV screen. Can you view Channel 03? Using your Digital Terminal remote control change the channel to 03 to ensure your channels are authorized. Yes: I can view Channel 03. Proceed to the next section on reverse. No: Channel 03 is “Not Authorized”. Call 1-866-894-9962 to have your digital terminal authorized. You will be prompted for your account phone number so have it ready. The HD Digital Terminal is now set for your type of HDTV, proceed to the next step. Note: Common input names are CH 3, Video 1, HD 1, Comp 1, etc. Note: HD Programming can be found on Channels 473 to 540 Digital Easy Install Guide - Ontario All-In-One V1.10 ©2006 Rogers Cable Communications Inc. PROGRAM YOUR REMOTE CONTROL & ADDITIONAL OPTIONS STEP C In addition to operating the Digital Terminal, the Universal Remote Control is capable of controlling basic commands on your TV, VCR and even other devices. To enable these features the Remote Control needs to be programmed for your particular home entertainment components. Follow the corresponding steps to program the remote for your TV. You can also program the remote for other components by repeating the steps and substituting the TV button with the respective device button (VCR, DVD, etc.). Identify the Remote Control included in your welcome kit Due to the wide range of Digital Terminal models that Rogers offers, different remote controls are included in the welcome kits. Identify which remote was included in your welcome kit by comparing the images below. If your remote has 5 device buttons along the top and a green LIST button in the centre, follow these steps. UEI Remote Control If your remote has 4 device buttons along the top and a green LIST button in the centre, follow these steps. PVR Remote Control OR If your remote has 3 or 4 device buttons along the top you and no green List button follow these steps. 3 or 4 Device Remote Control OR Before beginning, read ALL of the steps below as some require precise timing. 1. Turn your TV on 2. Press the TV button once. The TV button will flash once. 1. Turn your TV on 3. Press and hold SETUP until the TV button flashes twice; then release SETUP. 4. Press 9 - 9 - 1 on the remote keypad, the TV button will flash twice. 2. Press and hold the TV and SELECT buttons at the same time until the AUX, VCR, TV, and CBL buttons flash twice 1. Turn your TV on 3. Press 9 - 9 - 1 on the remote keypad, the TV button will flash twice 2. Press and hold the TV and SELECT buttons AT THE SAME TIME until the light at the top of the remote flashes twice. 5. With the remote pointed towards your TV press PWR once. 3. Press 9 - 9 - 1 on the remote keypad. ** Get ready, this step requires precise timing! ** 4. With the remote pointed towards your TV press the PLAY button once then position your thumb above the SELECT button BUT DON’T PRESS SELECT YET!. 6. Repeatedly press and release the CH+ button until your TV turns off. The remote will cycle through all possible codes until a match is found. Note: You may need to press the CH+ button dozens of times before finding a match. 5. The INSTANT your TV turns off, press the SELECT button, if you press it too late you’ll have to repeat these steps. The remote may take up to 3 minutes to try all possible codes, each time a new code is attempted the TV light will flash. 7. Once the TV turns off, press the SETUP button once to lock the code. The TV button will flash twice. 8. Confirm the correct code was locked by pressing the PWR button to turn on your TV 5. Once the TV turns off, press and hold the SELECT button until the light blinks twice, locking the code. 6. After you’ve pressed SELECT to lock in the code, test your selection by pressing TV then POWER. If the TV turns on, it worked. Press SELECT to confirm the code. If the TV does NOT turn on, return to Step 4. 6. Confirm the correct code was locked by pressing the TV button to turn on your TV. (For the 4-Device Remote press POWER). The remote is now programmed for your particular TV. You can also program it for other components by repeating the steps and substituting the TV button with the respective device button (VCR, DVD, etc.). The remote is now programmed for your particular TV. You can also program it for other components by repeating the steps and substituting the TV button with the respective device button (VCR, DVD, etc.). What if this did not work? Your remote should have come with a small guide that contains specific codes for programming popular components. You may wish to try these instructions. What if this did not work? Your remote should have come with a small guide that contains specific codes for programming popular components. You may wish to try these instructions. The remote is now programmed for your particular TV. You can also program it for other components by repeating the steps and substituting the TV button with the respective device button (VCR, DVD, etc.). What if this did not work? Your remote should have come with a small guide that contains specific codes for programming popular components. You may wish to try these instructions. 4. With the remote pointed towards your TV repeatedly press and release the TV button until your TV turns off. (For the 4-Device Remote repeatedly press TV then POWER). The remote will cycle through all possible codes until a match is found. Note: You may need to press the button(s) dozens of times before finding a match. HOW DO I CONNECT MY OTHER DEVICES? OPTIONAL Want to connect more to your TV than just the Rogers Digital Terminal? The order in which you connect your equipment is very important. Below is the recommended connection order for both High Definition and Standard Televisions. Additional cables may be required. DVD Player VCR What will this do for me? How do I connect it? What cables could I use? Where can I get more information? Lets you watch DVDs on your TV by selecting the correct input on your TV. Audio and Video OUT on the DVD player directly to Audio & Video IN on TV. RCA Audio & Video, RCA Audio & S-Video. (Not provided by Rogers) Consult your DVD player manual for additional possibilities. You can also find additional information at www.rogershelp.com/connections and select Digital Cable Connections. Lets you watch Video Tapes on your TV by selecting the correct input on your TV. Audio and Video OUT on the Digital Terminal to Audio & Video IN on the VCR. Audio and Video OUT on the VCR to Audio & Video IN on your TV. RCA Audio & Video, Coaxial Cable. (Not provided by Rogers) Consult your VCR manual for additional possibilities. You can also find additional information at www.rogershelp.com/connections and select Digital Cable Connections. Audio OUT on the Digital Terminal to Audio IN on the Stereo. RCA Audio, Optical Audio, RCA Digital Audio. (Not provided by Rogers) Consult your Stereo / Home Theatre manual for additional possibilities. You can also find additional information at www.rogershelp.com/connections and select Digital Cable Connections. Lets you record the program you are tuned to on the Digital Terminal to a video tape. Stereo / Home Theatre Lets you listen to programs through your stereo or home theatre audio system by selecting the correct input on your Stereo. What Is The Default PIN? What Channels Are Available? Your Personal Identification Number (PIN) is a security feature required to order Pay-Per-View, Rogers On Demand programs and access parental controls. Before you can access these features you will be prompted to enter your PIN as shown here. Personal TV Digital Line-Up Basic Cable & Ultimate TV Pak . . .02 - 72 Information Channels . . . . . . . . . .01, 80 - 87 Networks & Timeshifting . . . . . . .90 – 178 News . . . . . . . . . . . . . . . . . . . . . .180 – 199 Kids . . . . . . . . . . . . . . . . . . . . . . .210 – 231 Learning . . . . . . . . . . . . . . . . . . . .240 – 250 Lifestyle . . . . . . . . . . . . . . . . . . . .255 – 269 Entertainment . . . . . . . . . . . . . . . .270 – 299 Movies . . . . . . . . . . . . . . . . . . . . .300 – 322 Your default PIN is 0000. We recommend that you change it for improved security. Refer to the User Guide for instructions. Enter your PIN carefully. After 3 unsuccessful PIN entries, features requiring your PIN will be blocked until midnight as a security feature. Rogers On Demand Services Pay Per View . . . . . . . . . . . . . . . . .325 Spiritual . . . . . . . . . . . . . . . . . . . .390 Super Sports Pak . . . . . . . . . . . . .400 High Definition . . . . . . . . . . . . . . .473 Adult . . . . . . . . . . . . . . . . . . . . . .557 Multicultural . . . . . . . . . . . . . . . . .580 French . . . . . . . . . . . . . . . . . . . . .650 Music . . . . . . . . . . . . . . . . . . . . . .701 – – – – – – – – 374 397 485 540 570 649 694 751 Rogers on Demand . . . . . . . . . . . .100 Anime Network on Demand . . . . .210 YTV Anime on Demand . . . . . . . .211 Treehouse on Demand . . . . . . . . .220 The Movie Network on Demand . .308 The WWE 24/7 on Demand . . . . .400 Too Much TV on Demand . . . . . . .557 Howard Stern TV on Demand . . . .558 Playboy TV on Demand . . . . . . . . .561 OMNI Plus on Demand . . . . . . . . .600 *Channels and Service vary by region *This is a summary of all channels available, not the channels you subscribe to *For a complete listing of services available in your area please visit Rogers.com/channels. How Do I Solve Common Problems? Problem No Picture on any channel No Sound Possible Causes Possible Solutions Digital Terminal or TV not turned on Press power button on Digital Terminal or TV Correct input source on your TV not selected Select correct input source on your TV (i.e. Line 1, Video 1, TV, Digital Box etc.) Digital Terminal not properly connected If connected through your VCR, ensure that your VCR is set to the correct output channel (i.e. channel 2 or 3). Use connection instructions in this guide or refer to your home entertainment manufacturer’s User Guides for additional instructions Digital Terminal / Other Equipment not turned on Press Power button on Digital Terminal and all your home entertainment equipment Correct Input on TV / Audio Equipment source not selected Select the correct input for your Digital Terminal source on your TV and/or Audio equipment (i.e. Line 1, Video 1, TV, Digital Box etc.) “Not Authorized” Messages on channels I should be receiving Digital Terminal needs to be restarted or reauthorized 1. Reset the Digital Terminal by unplugging the power cord for 10 seconds before reconnecting 2. Call 1-866-894-9962 to reauthorize your Digital Terminal 3. Follow the instructions provided by the telephone prompts Can’t view High Definition programming Not all programs available in High Definition Channels 473 to 540 are designated for HD content, many programs on these channels will be shown in HD and often have “(HD)” in their Interactive Program Guide title. HDTV not connected with HDTV cables Connect your HD Digital Terminal to your HDTV using HD Component cables as shown on the reverse side of this guide. Correct Function button not selected If you are trying to control your Digital Terminal, press the “CBL” button on your Rogers remote control. If you are trying to control any of your other equipment, select the appropriate Function button (i.e. TV, VCR etc.) Remote not programmed to control your other home entertainment equipment Follow the instructions in “Step C” above to program your remote control to your Digital Terminal Remote batteries are dead Replace the batteries in the remote, be sure to insert the batteries correctly. Remote control does not work Where Can I Get More Information/ Help with the Personal TV service? To help you get the most out of your Rogers Personal TV service, and to solve potential service problems, Rogers provides you with a wide range of support options. Use the information below to choose the support option that best meets your needs. “Welcome to Rogers Personal TV” package The “Welcome to Rogers Personal TV” package included in your digital welcome kit contains additional information and tutorials such as: - Features and Benefits of digital television - How to use Rogers on Demand - How to order pay per view - Timeshifting, parental controls, digital quality, digital specialty channels and Frequently asked questions - How to use the Interactive Program Guide (IPG) Digital Cable User Guide Support Website The Digital Cable User Guide can walk you through resolving the most common troubleshooting issues. Visit www.rogers.com/welcometocable for additional Personal TV information including: Save your time by following the quick, easy steps within the User Guide included in your welcome kit rather than calling for technical support. - Channel Listings Parental Controls Billing Options Frequently Asked Questions and more. Email Phone Email us at: [email protected] Call us at 1-888-ROGERS1 and start by saying “Cable TV” - For Technical issues say “Cable TV Repair” - For Customer Service issues say “Customer Service” NOTE: Important Messages Regarding Your Television Use Some televisions can experience image “Burn-In” if fixed images are displayed for extended periods of time. Consult your television manufacturer’s documentation for more information. Always keep your digital terminal plugged in to the power outlet and connected to the cable outlet, do not disconnect it when not in use. To give you the best possible service, updates are sent periodically to the digital terminal and if the terminal is not connected and plugged in, you may miss an update. Also, if the terminal is disconnected for a longer period of time, your channels may become unauthorized when the terminal is reconnected. Digital Easy Install Guide - Ontario All-In-One V1.10 ©2006 Rogers Cable Communications Inc.