2011-12-29 CCBC IA - Use Cases

The Community College of Baltimore County · December 27, 2011
Information Architecture Use Cases
Current student
OCCUPATION Full time student, works
part time at Ann Taylor
USER GROUP
Jillian Reynolds-Inscoa trying to login to Blackboard.
TECH SAVVINESS
AGE
22
HOME
CLICK ON BLACKBOARD IN THE LOGIN DROP
DOWN IN GLOBAL UTILITY NAVIGATION
CLICK ON BLACKBOARD LINK IN
QUICK LINKS FOR STUDENTS
BLACKBOARD
LOGIN PAGE
BLACKBOARD
The Community College of Baltimore County · December 27, 2011
Information Architecture Use Cases
Parent
OCCUPATION Construction worker
USER GROUP
Ricky Cobb is a father of potential student looking for
information on programs offered. His daughter is unsure
of what program she would like to pursue.
TECH SAVVINESS
AGE
42
Goal is to find
information on many
subjects. Begins search
on home page.
HOME
REFER TO PAGE 1 OF
SCHEMATICS FOR
LAYOUT.
CLICK ON PROGRAMS & COURSES
IN GLOBAL NAVIGATION
PROGRAMS &
COURSES
CLICK GO-TO-COLLEGE
LINK IN GOAL-BASED NAVIGATION
REFER TO PAGE 5 OF
SCHEMATICS FOR
LAYOUT.
CLICK ON DEGREE & CERTIFICATE
PROGRAM LISTING PAGE
CLICK ON BUSINESS
AREA OF STUDY
DEGREE &
CERTIFICATE LISTINGS
BUSINESS AREA
OF STUDY PAGE
GO TO COLLEGE
REFER TO PAGE 7 OF
SCHEMATICS FOR
LAYOUT.
REFER TO PAGE 2 OF
SCHEMATICS FOR
LAYOUT.
CLICK ON GET A DEGREE OR
CERTIFICATE PROMO
CLICK ON TRANSFER TO A
4-YEAR COLLEGE PROMO
GET A DEGREE OR
CERTIFICATE
TRANSFER TO A
4-YEAR COLLEGE
REFER TO PAGE 3
OF SCHEMATICS
FOR LAYOUT.
CLICK ON
BUSINESS
AREA OF STUDY
FILTER
CLICK ON
BUSINESS
DEGREE &
CERTIFICATES
LINK
DEGREE &
CERTIFICATE
LISTINGS
SORTED BY
BUSINESS
This area shows academic
information about CCBC offerings.
CLICK ON CREDIT
COURSES BUTTON
CLICK ON LINK
FOR BUSINESS
COURSES
COURSE
LISTINGS
SORTED BY CREDIT
BUSINESS
COURSES
This area shows academic
information about CCBC offerings.
CLICK ON COMPARE
COST PAGE PROMO
CLICK ON DECISION
TREE MODULE
PROMO
COMPARE COST
PAGE
This area shows financial information
about the costs of CCBC by
comparing the costs of CCBC to other
colleges.
CLICK ON COMPARE
COST PAGE PROMO
CLICK ON DECISION
TREE MODULE
PROMO
DECISION TREE
MODULE
The decision tree will help users
decide what area to study within, and
link the user to the relevent
programs. This is a separate
post-launch development project.
The Community College of Baltimore County · December 27, 2011
Information Architecture Use Cases
A Towson University student would like to take a lower-level English class at CCBC.
How does she apply and what classes are offered?
User knows that CCBC
is the target college for
their learning needs.
They begin their
journey at the
hompage.
HOME
REFER TO PAGE 1 OF
SCHEMATICS FOR
LAYOUT.
This path takes the
user to the School
homepage for more
information on the
course.
CLICK ON SCHOOL OF
LIBERAL ARTS BUTTON
IN QUICK LINKS BAR
CLICK PROGRAMS
& COURSES IN
GLOBAL NAVIGATION
SCHOOL OF LIBERAL
ARTS HOME
PROGRAMS
& COURSES
User will most likely
utilize the search or
browse courses
options on this page.
REFER TO PAGE 5 OF
SCHEMATICS FOR
LAYOUT.
CLICK ON THE ENGLISH DEPARTMENT
GLOBAL NAVIGATION LINK
ENGLISH
DEPARTMENT PAGE
CLICK ON ALL ENGLISH
DEPARTMENT COURSES
SEARCH PROGRAMS &
COURSES FOR ENGLISH
CLICK BROWSE COURSES
ON-PAGE LINK
SEARCH RESULTS
FOR: “ENGLISH”
COURSE LISTINGS
PAGE
User rolls over several
options and reads
descriptions of each to
find an appropriate
match for their search.
REFER TO PAGE 11 OF
SCHEMATICS FOR
LAYOUT.
ENGLISH
DEPARMENT
COURSE LISTINGS
CLICK ON RESULT:
“ENGL 101: COLLEGE COMPOSITION I”
CLICK ON ENGL 101: COLLEGE
COMPOSITION I COURSE PAGE
REFER TO PAGE 12
OF SCHEMATICS
FOR LAYOUT.
COURSE LANDING
PAGE FOR ENGL 101
CLICK GET STARTED BUTTON
IN COURSE ROLLOVER FOR
ENGL 101: COLLEGE COMPOSITION I
CLICK ON GET STARTED BUTTON
GET STARTED AS
A CREDIT STUDENT
REFER TO PAGE 14 OF
SCHEMATICS FOR
LAYOUT.
CLICK STUDENT ATTENDING
ANOTHER COLLEGE BUTTON
GET STARTED
AS A TRANSFER
STUDENT
REFER TO PAGE 16 OF
SCHEMATICS FOR A
SIMILAR LAYOUT.
The Community College of Baltimore County · December 27, 2011
Information Architecture Use Cases
Current student
OCCUPATION Full-time student
Tech savviness
AGE 19
USER GROUP
Jasmine Stephenson trying to request an official
transcript.
Current student has
been to the site before,
but has not requested
a transcript.
REFER TO PAGE 1 OF
SCHEMATICS FOR
LAYOUT.
HOME
LOGIN TO myCCBC
CLICK ON THE STUDENT SERVICES
LINK IN THE GLOBAL NAVIAGTION
myCCBC
STUDENT
SERVICES HOME
CLICK ON “SERVICES” DROP DOWN
AND SELECT FORMS
CLICK ON THE STUDENT RECORDS
LINK IN THE SUB NAVIGATION
ON-SITE SEARCH FOR
“TRANSCRIPT”
CLICK ON STUDENT RECORDS
LINK IN QUICK LINKS FOR STUDENTS
SEARCH RESULT
FOR “TRANSCRIPT”
CLICK ON REQUEST
TRANSCRIPT RESULT
FORMS
STUDENT RECORDS
PAGE
CLICK ON “TRANSCRIPT
REQUEST FORM”
REQUEST
TRANSCRIPT
PAGE
The Community College of Baltimore County · December 27, 2011
Information Architecture Use Cases
Community Member
OCCUPATION High school
sophomore, theatre student
USER GROUP
Catherine Robbins wants to buy tickets to a show
and find directions to the Catonsville Theatre.
TECH SAVVINESS
AGE
GOOGLE
16
HOME
GOOGLES “CCBC CATONSVILLE
THEATRE”
CLICK ON STUDENT LIFE
GLOBAL NAVIGATION LINK
SEARCH RESULTS FOR:
“CCBC CATONSVILLE
THEATRE”
STUDENT LIFE
PAGE
CLICK ON LINK TO
CATONSVILLE THEATRE PAGE
CLICK ON CAMPUS RECREATION
IN SUB NAVIGATION
CAMPUS
RECREATION PAGE
SEARCH “CATONSVILLE THEATRE”
IN SITE SEARCH
CLICK ON IN THE COMMUNITY
GLOBAL NAVIGATION LINK
SEARCH RESULT
FOR “CATONSVILLE
THEATRE”
IN THE COMMUNITY
PAGE
CLICK ON ARTS & CULTURE
IN SUB NAVIGATION
CLICK ON
CATONSVILLE
THEATRE
RESULT
CLICK ON
SHOW TITLE EVENT
RESULT
ARTS & CULTURE
MICRO-SITE HOME
CLICK ON SHOW TITLE
SHOW IN UPCOMING EVENTS
Facilities and news
will provide links to
offerings here.
CLICK ON FACILITIES IN CAMPUS
RECREATION SUB NAVIGATION
This will contain
facility listings linking
to individual pages.
CLICK ON CATONSVILLE
THEATRE IN MINI-SITE
NAVIGATION
CLICK ON SHOWS
IN MINI-SITE NAVIATION
FACILITIES
PAGE
ARTS & CULTURE
SHOWS PAGE
CLICK ON LINK FOR
CATONSVILLE THEATRE
CLICK ON SHOW TITLE EVENT
CLICK ON THE CATONSVILLE
THEATRE PAGE FOR DIRECTIONS
Associative linking
between the theatre
page and event page
will be included.
CATONSVILLE
THEATRE
PAGE
CLICK ON SHOW TITLE
RELATED EVENT PROMO
SHOW TITLE
EVENT PAGE
Associative linking
between the event
page and theatre page
will be included.
The Community College of Baltimore County · December 27, 2011
Information Architecture Use Cases
Current student
OCCUPATION Full-time student
USER GROUP
Bishal Hamal is trying to figure out if HIST 101 is
offered during the winter semester.
TECH SAVVINESS
AGE
HOME
20
Current student has
been to website
before. They will either
look for class listings or
begin the registration
process to find class
schedules.
REFER TO PAGE 1 OF
SCHEMATICS FOR
LAYOUT.
CLICK ON PROGRAMS & COURSES
IN GLOBAL NAVIGATION
PROGRAMS
& COURSES
CLICK ON REGISTER FOR
CLASSES BUTTON
REFER TO PAGE 5 OF
SCHEMATICS FOR
LAYOUT.
COURSE
REGISTRATION HOME
REFER TO PAGE 24 OF
SCHEMATICS FOR
LAYOUT.
SEARCH “HISTORY 101”
IN PROGRAMS & COURSES
CLICK ON CLASS SCHEDULE
LINK IN IMPORTANT DATES,
TOOLS & RESOURCES
CLICK ON CREDIT REGISTRATION
PROCESS BUTTON
SEARCH RESULT
FOR “HISTORY 101”
CREDIT
REGISTRATION PAGE
CLICK ON CLASS SCHEDULE
IN QUICK LINKS FOR
CURRENT STUDENTS
REFER TO PAGE 25 OF
SCHEMATICS FOR
LAYOUT.
CLICK ON HISTORY 101
RESULT
HISTORY 101 COURSE
LANDING PAGE
REFER TO PAGE 12 OF
SCHEMATICS FOR
LAYOUT.
CLICK ON PROMO
TO FIND OUT CLASS TIMES
CLASS
SCHEDULE
CLICK THE REGISTER
ONLINE BUTTON
The Class schedule is
open to the public
through in the
programs and courses
section.
SIMON
Simon uses the class
schedule in the course
registration process.
The Community College of Baltimore County · December 27, 2011
Information Architecture Use Cases
Prospective student
OCCUPATION Retail Associate
USER GROUP
Suzi Young is trying to apply for admission into
the Registered Nursing program.
TECH SAVVINESS
AGE
27
User is familiar with
CCBC and begins their
search from the home
page.
REFER TO PAGE 1 OF
SCHEMATICS FOR
LAYOUT.
HOME
CLICK ON PROGRAMS & COURSES
IN GLOBAL NAVIGATION
PROGRAMS
& COURSES
CLICK ON GO TO COLLEGE
IN GOAL-BASED NAVIGATION
REFER TO PAGE 5 OF
SCHEMATICS FOR
LAYOUT.
GO TO COLLEGE
PAGE
CLICK ON SCHOOL OF HEALTH
PROFESSIONS
CLICK ON HEALTH CARE
AREA OF STUDY
SCHOOL OF HEALTH
PROFESSIONS
HEALTH CARE AREA
OF STUDY LANDING
PAGE
ACCESS SELECTIVE
ADMISSIONS PAGE
FROM MINI-SITE
NAVIGATION
CLICK ON SELECTIVE
ADMISSIONS PROMO
REFER TO PAGE 2 OF
SCHEMATICS FOR
LAYOUT.
CLICK ON GET A DEGREE OR
CERTIFICATE PROMO
REFER TO PAGE
7 OF SCHEMATICS
FOR LAYOUT.
CLICK ON GET STARTED
IN NEXT STEPS PROMO
GET A DEGREE OR
CERTIFICATE PAGE
CLICK ON GET
STARTED PROMO
GET STARTED AS A
CREDIT STUDENT
REFER TO PAGE 3 OF
SCHEMATICS FOR
LAYOUT.
CLICK ON THE SELECTIVE ADMISSIONS
LINK IN THE FUTURE STUDENTS QUICK LINKS
REFER TO PAGE 14 OF
SCHEMATICS FOR
LAYOUT.
CLICK ON ADULT
STUDENT PROMO
ADULT STUDENT GET
STARTED PAGE
CLICK ON SELECTIVE
ADMISSIONS LINK
SELECTIVE
ADMISSIONS
PAGE
REFER TO PAGE 15 OF
SCHEMATICS FOR
LAYOUT.
The Community College of Baltimore County · December 27, 2011
Information Architecture Use Cases
Current student
OCCUPATION Full time student,
freelance web developer
USER GROUP
Tavarus Smith would like to know how to apply for
graduation and when the commencement ceremony
will be held.
TECH SAVVINESS
AGE
28
Several options are
located on the home
page to reach this goal.
GOOGLE
REFER TO PAGE 1 OF
SCHEMATICS FOR
LAYOUT.
HOME
GOOGLES “CCBC
GRADUATION INFORMATION”
SEARCH FOR “HOW DO I GRADUATE”
IN GLOBAL-SITE SEARCH
CLICK ON STUDENT SERVICES
GLOBAL NAVIGATION LINK
CLICK ON FEATURED ARTICLE
FOR “UPCOMING GRADUATION”
CLICK ON EVENTS IN
UTILITY NAVIGATION BAR
SEARCH RESULTS FOR:
“CCBC GRADUATION
INFORMATION”
SEARCH RESULTS FOR:
“HOW DO I GRADUATE”
STUDENT SERVICES
PAGE
UPCOMING
GRADUATION
NEWS PAGE
CCBC GLOBAL
CALENDAR
CLICK ON GRADUATION &
COMMENCEMENT RESULT
CLICK ON GRADUATION &
COMMENCEMENT RESULT
CLICK ON GRADUATION
& COMMENCEMENT PAGE
IN SUB NAVIGATION
GRADUATION
PROCESS &
REQUIREMENTS
GRADUATION &
COMMENCEMENT
PAGE
Both pieces of information can be
reached from either direction.
Promos and links will associate the
event with the process of graduation.
CLICK ON CONTEXTUAL
LINK TO GRADUATION &
COMMENCEMENT PAGE
CLICK ON RELATED
EVENT PROMO
CLICK ON GRADUATE
EVENT IN CALENDAR
CLICK ON CONTEXTUAL
LINK TO GRADUATION &
COMMENCEMENT PAGE
COMMENCEMENT
EVENT PAGE
CLICK ON RELATED
EVENT PROMO
The Community College of Baltimore County · December 27, 2011
Information Architecture Use Cases
A company would like to train employees to drive semi-trailer trucks.
User knows that CCBC
is the target college for
their needs. They begin
their journey at the
hompage.
GOOGLE
HOME
GOOGLES “CDL LICENSE
TRAINING”
CLICK TRAIN YOUR EMPLOYEES
GOAL-BASED NAVIGATION LINK
REFER TO PAGE 1 OF
SCHEMATICS FOR
LAYOUT.
TRAIN YOUR
EMPLOYEES
LANDING PAGE
Needs to give access to
options and
information on how to
register.
REFER TO PAGE 19 OF
SCHEMATICS FOR A
SIMILAR LAYOUT.
SEARCH RESULTS FOR:
“CDL LICENSE
TRAINING”
SEARCHES “CDL CLASS” IN
BUSINESS TRAINING SEARCH BOX
CALLS CCBC AFTER READING
CONTENT INFORMATION ON
LANDING PAGE
CLICK ON TRANSPORTATION
AND LOGISTICS PROGRAM RESULT
CLICK ON TRANSPORTATION
AND LOGISTICS PROGRAM LINK
SEARCH RESULTS
PAGE FOR “CDL
CLASS”
CLICK ON TRANSPORTATION
AND LOGISTICS PROGRAM LINK
RECEIVES NEEDED
INFORMATION
FROM CCBC
REPRESENTATIVE
TRANSPORTATION
AND LOGISTICS
PROGRAM
LANDING PAGE
REFER TO PAGE 10 OF
SCHEMATICS FOR
LAYOUT.
The Community College of Baltimore County · December 27, 2011
Information Architecture Use Cases
Mother & Current student
OCCUPATION Retail associate
USER GROUP
Mercedes Sosa attempts to sign her child up
for dance lessons.
TECH SAVVINESS
AGE
HOME
31
Mother is a current
CCBC student. She is
somewhat familiar
with the site from
using it in the
application process.
REFER TO PAGE 1 OF
SCHEMATICS FOR
LAYOUT.
CLICK ON PROGRAMS & COURSES
IN GLOBAL NAVIGATION
Mother searches for a
specific course as she
would for her own
classes.
PROGRAMS
& COURSES
REFER TO PAGE 2 OF
SCHEMATICS FOR
LAYOUT.
CLICK ON CLASSES FOR FUN
IN GOAL-BASED NAVIGATION
CLICK ON STUDENT SERVICES
IN GLOBAL NAVIGATION
CLASSES FOR FUN
PAGE
STUDENT
SERVICES
REFER TO PAGE 5 OF
SCHEMATICS FOR
LAYOUT.
CLICK ON BROWSE
COURSES BUTTON
CLICK ON ARTS, VISUAL AND
PERFORMING AREA OF STUDY
SEARCH “CHILDREN’S
CLASSES” IN PROGRAMS
AND COURSES SEARCH
CLICK ON CHILDREN’S
LEARNING CENTER IN
SUB NAVIGATION
COURSE LISTINGS
PAGE
ARTS, VISUAL AND
PERFORMING AREA
OF STUDY PAGE
SEARCH RESULT
FOR “CHILDREN’S
PROGRAMS”
CHILDREN’S
LEARNING CENTER
REFER TO PAGE 7
OF SCHEMATICS
FOR LAYOUT.
FILTER COURSE LISTINGS
TO SHOW ONLY CHILDREN’S
PROGRAMS
CHILDREN’S
PROGRAMS
COURSE
LISTINGS
CLICK ON CHILDREN’S
PROGRAMS PROMO
The course listings will
show all children’s
programs. Associative
linking to a Children’s
Programs Mini-site will
be available for more
information.
CLICK ON CHILDREN’S
PROGRAMS RESULT
CLICK ON CHILDREN’S
PROGRAMS PROMO
CHILDREN’S
PROGRAMS
MINI-SITE
CLICK ON CHILDREN’S
PROGRAMS PROMO
The Children’s
Programs mini-site will
have a listings of all the
programs as well as all
associated information
about the programs.
Mother is familiar with
school childcare
services and thinks of
children’s classes as
childcare.
CLICK ON CHILDREN’S
PROGRAMS LINK
IN QUICK LINKS FOR
CHILDREN