Hugs User Guide 805U1601 Rev 20

Transcription

Stanley Healthcare Solutions
309 Legget Drive
Ottawa, ON K2K 3A3
Canada
Telephone: 1-866-559-6275 or 1-613-592-6997
Facsimile: 1-613-592-4296
Web site: www.stanleyhealthcare.com
© 1997–2010 XMARK Corporation. All Rights Reserved. Printed in Canada.
805U1601 Rev 20. June 2010. Software release 6.2.
Limitation of Liability
This Product has been designed for use to assist in the prevention of infant abduction
and/or mother/infant mismatching.
The range, accuracy, function and performance of this Product may vary from the
published specifications due to many factors, including, but not limited to, site
impairments from structural effects, metal objects in the vicinity, placement of the
receiver and transmitter, interference from other electrical devices, atmospheric
effects, installation, and maintenance. There may be other factors, which also affect
performance of this Product.
XMARK Corporation (“XMARK”) does not guarantee that this Product will detect
100% of infant abductions and/or mother/infant mismatches, nor does XMARK
guarantee that this Product will be free from returning false reports of infant
abductions and/or mother/infant mismatches.
Monthly testing and maintenance of this Product, as described in the Product
documentation, is essential to verify the system is operating correctly and to ensure
that the probability of detecting an alarm and/or locating the transmitter are
maximized.
The failure to undertake regular testing and maintenance will increase the risk of
system failure and failure to detect infant abductions and/or mother/infant
mismatches. The failure to undertake regular testing and maintenance will increase
the risk of false reports of infant abductions and/or mother/infant mismatches.
XMARK hereby disclaims all warranties, express or implied, arising out of or in
connection with any of its Products of the use or performance thereof, including
but not limited to, where allowable by law, all other implied warranties or
conditions of merchantability, fitness for a particular purpose and those arising by
statute or otherwise in law or from a course of dealing or usage of trade.
XMARK’s liability to you or anyone claiming through or on behalf of you with
respect to any claim or loss arising out of the use or misuse of XMARK’s Product,
defective products or materials, improper installation or maintenance of XMARK's
Product or products or the system in which they are incorporated, or alleged to have
resulted from an act or omission of XMARK or any person, negligent or otherwise,
shall be limited to the following, at XMARK’s sole option:
1) the repair or replacement of defective Product or materials supplied by
XMARK during the warranty period as set out in the Product
documentation; or,
2) a refund of the purchase price of the Product supplied by XMARK.
In no event shall XMARK be liable for general, specific, indirect, consequential,
incidental, exemplary or punitive damages or any losses or expenses suffered by you
or anyone else, whether or not XMARK, or its employees, officers, agents, resellers
or installers has been informed of the risk of such loss or expense and whether or
not such losses or expenses were foreseeable.
Latex-Free Parts
The parts listed below do not contain latex in the material and have had no contact
with latex during the manufacturing process:
• Hugs tag - p/n806A4801
• Kisses tag - p/n 806A2201
• Soft Infant Band (for use with Hugs tag) - p/n 806A1401
• Soft Pediatric Band (for use with Hugs tag) - p/n 806A2001
Cleaning Tags
Note: The Hugs tag is not sterilized at the factory. You may wish to clean it before first use.
The Hugs tag can be cleaned using a soft-bristle brush. Follow these guidelines for
cleaning the tag:
• Consult with your Infection Control representative for approved cleaners that
can be used on plastics. Prolonged exposure with cleaners containing a high
percentage (>60%) of isopropanol may cause some crazing of the tag’s surface.
• Do not use pathogenic cleaners specified for TB.
• Do not use an autoclave to clean the tag or serious damage may result.
Cell Phones and the Hugs system
The 217 MHz frequency (434 MHz for international sites) of the Hugs system was
specifically chosen because cellular phones and pagers, among other devices, do not
operate in this frequency range and should not interfere with the operation of the
Hugs system. The receivers in the Hugs system were designed with filters to reject
interference.
Magnetic Resonance Imaging (MRI)
The tags contain metal components and must be removed before an infant undergoes
an MRI scan.
Ultraviolet (UV) Light
Because the tag is made of an ABS plastic, it is not as susceptible to UV light as other
plastics such as poly carbonate materials. Minor stains, such as label ink and plastic
discoloration, can be avoided by regular tag rotation to ensure that the same tags are
not continually exposed to UV light. A crack appearing on the tag’s surface would be
noticed immediately by staff, eliminating any chance of reducing the integrity of the
infant security system.
Warnings
• Do not operate other software programs at the same time as the Hugs software - do
not use these or other software:
1
Disk compression - do not use compressed disk drives. Drive compression
technology is not recommended.
2
When using anti-virus software do not schedule the scan to run as it will slow
down the system response time due to the amount of CPU resources it
consumes.
3
Back-up programs - the only back-up program supported while running the
PS system is the SQL Studio Express included on the Patient Security (PS)
Server Software Installation DVD. If any other backup program is used, the
PSS would need to be stopped to allow access to the database for backing up.
When the PSS is running, it seizes the database not allowing other programs
to access it.
• Turn off power management for all computers used in the Patient Security system power management can interfere with the proper operation of the PS system
software.
• Turn off Auto-Updater - restarts of the Server computer as a result of auto-updater
will bring the system down unexpectedly. OS and security updates should be
applied on a planned schedule.
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Hugs User Guide
Contents
Contents
Chapter 0
1 – Introduction
What is the Hugs System?....................................................................................1-2
Hugs Resource Kit............................................................................................................ 1-3
Hugs System Components ..................................................................................1-3
Hugs Tags ........................................................................................................................... 1-4
Hugs Application Software .......................................................................................... 1-5
Receivers............................................................................................................................. 1-6
Exciters ................................................................................................................................ 1-7
Patient Security (PS) Server Software and Workstations................................... 1-8
What's New in this Release? ................................................................................1-9
2 – User Interface
Overview of the Main Interface..........................................................................2-2
About Tabs......................................................................................................................... 2-3
Changing Font Size......................................................................................................... 2-3
Alarms-Events Tab........................................................................................................... 2-4
Census Tab......................................................................................................................... 2-7
Reports Tab......................................................................................................................2-12
Admin Tab........................................................................................................................2-13
Quick Access Menu .......................................................................................................2-14
Status Bar..........................................................................................................................2-15
User Information............................................................................................................2-15
Touch Screen Interface ...................................................................................... 2-16
Printing .................................................................................................................... 2-17
3 – Alarms and Events
Facility Maps .............................................................................................................3-2
Zones...........................................................................................................................3-2
Alarms .........................................................................................................................3-3
Alarms in the Census List .............................................................................................. 3-3
Alarms-Events Box........................................................................................................... 3-3
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Contents
Duplicate Names in the Alarms Box..........................................................................3-4
Clearing Alarms ....................................................................................................... 3-6
Muting Alarms ......................................................................................................... 3-8
Example Response Procedures for Alarms.................................................... 3-9
Tag Exit (Door) Alarms....................................................................................................3-9
Tag Tamper Alarms ...................................................................................................... 3-10
Supervision Timeout Alarms..................................................................................... 3-11
Tag Loose Alarms.......................................................................................................... 3-12
Improperly Applied Tag Alarms............................................................................... 3-13
Band Detached Alarms ............................................................................................... 3-14
Tag Transport Time Expired Alarms ....................................................................... 3-16
Tag Low Battery Alarms.............................................................................................. 3-17
Duplicate Tag ID Alarms ............................................................................................. 3-19
Admit Acknowledgement Alarm ............................................................................ 3-20
Door Ajar Alarms ........................................................................................................... 3-21
Events .......................................................................................................................3-22
Events Box ....................................................................................................................... 3-22
Clearing Events......................................................................................................3-23
Example Response Procedures for Events ..................................................3-24
Check Tag Tightness Event........................................................................................ 3-24
Admit Acknowledgement Event ............................................................................. 3-25
Door Ajar Event.............................................................................................................. 3-26
Loiter Event ..................................................................................................................... 3-27
Quick History..........................................................................................................3-28
4 – Census List and Daily Procedures
Launching Hugs ...................................................................................................... 4-2
Logging in to the Software ................................................................................. 4-2
Changing Your Password .................................................................................... 4-5
Admitting an Infant ............................................................................................... 4-6
Duplicate Names ..............................................................................................................4-8
Changing Tag/Infant Information ..................................................................4-10
Editing User Defined Fields (Drop-down lists and text).................................. 4-11
Changing a Tag’s Zone.......................................................................................4-13
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Contents
About Hugs Functions ....................................................................................... 4-14
Displaying Tag History ....................................................................................... 4-15
Discharging an Infant ......................................................................................... 4-16
Transporting an Infant ....................................................................................... 4-17
Transport Return............................................................................................................4-18
Updating the Transport Time....................................................................................4-19
Transport Time Expired ...............................................................................................4-21
Suspending Tamper Alarms............................................................................. 4-24
Resume Tamper .............................................................................................................4-25
Editing Tag Memos.............................................................................................. 4-26
Setting Pictures..................................................................................................... 4-28
Locating Tags ........................................................................................................ 4-32
Disabling BabySense .......................................................................................... 4-34
Customizing the Census List............................................................................ 4-36
Modifying the Layout of the Alarms-Events Window............................. 4-39
Modify Screens Terminology.....................................................................................4-39
Printing the Census List ..................................................................................... 4-44
Only This Client ..............................................................................................................4-44
All Tags ..............................................................................................................................4-48
Manually Admitting a Tag ................................................................................ 4-52
5 – Reports
Reports Manager Window...................................................................................5-2
Report Types.............................................................................................................5-3
Report Formats................................................................................................................. 5-6
Accessing Reports...................................................................................................5-7
Generating Reports ................................................................................................5-8
Using the Charts Feature......................................................................................5-9
Examples of Reports .....................................................................................................5-11
Filtering Reports ................................................................................................... 5-17
Creating Custom Reports.................................................................................. 5-18
Viewing Reports Remotely ............................................................................... 5-20
Printing and Exporting Reports ...................................................................... 5-21
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Contents
Printing Commands ..................................................................................................... 5-21
Printing Reports............................................................................................................. 5-21
Exporting Reports ......................................................................................................... 5-23
6 – User Administration
Admin Window ....................................................................................................... 6-2
Admin Window Tabs.......................................................................................................6-2
User Accounts.......................................................................................................... 6-3
User Permissions ..............................................................................................................6-3
Creating User Accounts .................................................................................................6-5
Editing a User Account...................................................................................................6-8
Deleting a User Account................................................................................................6-9
Access Cards (Passcards)....................................................................................6-10
Clearing Access Cards (Passcards) .......................................................................... 6-11
User Defined Fields (Columns) ........................................................................6-12
Alarm Notes............................................................................................................6-19
Procedures ..............................................................................................................6-22
Resetting Low Battery Tags ..............................................................................6-25
Setting Transport Times.....................................................................................6-26
Suspend Tamper Timeout.................................................................................6-27
Setting Alarm/Event Timers..............................................................................6-28
Card Reader Setup ...............................................................................................6-30
Tag Diagnostics.....................................................................................................6-31
Interpreting Results...................................................................................................... 6-31
Specific Tags ................................................................................................................... 6-33
7 – Testing
Testing Guidelines.................................................................................................. 7-2
A – Tag Instructions and Maintenance
Applying and Removing Hugs Tags ................................................................A-2
Assessing Tag Fit.....................................................................................................A-4
Cleaning Tags...........................................................................................................A-5
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Maintaining Tags.................................................................................................... A-6
Storing .................................................................................................................................A-6
Battery Status....................................................................................................................A-7
Handling Information ....................................................................................................A-7
Regular Maintenance .....................................................................................................A-8
Between Uses....................................................................................................................A-8
Out of Service Tags .........................................................................................................A-8
B – Alarm Quick Reference
I – Index
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Hugs User Guide
Chapter 1
INTRODUCTION
CHAPTER 0
The Hugs User Guide provides instructions on how to use all aspects and
features of the Hugs® application software. It is intended for facility staff who
are responsible for using and maintaining the Hugs system. Although there are
sections on setting tag and alarm parameters, the general assumption is that
your Hugs system has been installed and verified by your authorized Hugs
dealer.
Hugs User Guide
1–1
What is the Hugs System?
What is the Hugs System?
The Hugs system is designed to prevent the abduction of infants from hospitals.
The system consists of Hugs tags with tamper-proof bands that are worn by
infants, Exciters strategically placed at exits, and Receivers installed at regular
intervals throughout the monitored area.
In a typical setup, the obstetrics department of a hospital is defined as a “safe
area.” Within this area, infants may be moved about freely. Exits from the safe
area are equipped with Exciters mounted above or beside doorways. As an infant
approaches an Exciter, the tag sends a special signal to the Receiver identifying
itself and its location. This information is relayed to the Patient Security Server,
where an alarm message is automatically displayed.
The tag is automatically enrolled into the system as soon as it is applied to the
infant. From the moment it is activated, the tag begins sending a regular
Heartbeat® message to indicate that it is OK. These messages are continually
monitored by the Patient Security Server, and an alarm is generated if the system
fails to detect the Heartbeat message for a certain period of time.
Infants can be removed from the safe area for testing and other legitimate
purposes. The tag is “Transported” from the system for a set time, either
through the Hugs computer, or through optional keypads placed at exits. If the
tag is not detected by the system after the Transport time has expired, an alarm is
automatically generated.
The Hugs system employs a network based on the LonWorks® protocol. The
Patient Security Server is connected over the LonWorks network to every
Receiver and Exciter, along with optional devices such as I/O Modules. All
devices are continually supervised, and an alarm is automatically generated if
communication is lost.
The Hugs system is modular in design, providing flexibility during installation,
and easy expansion. Small systems can be enlarged to cover larger areas, or to add
other applications.
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Hugs User Guide
Hugs System Components
Hugs Resource Kit
The Hugs Resource Kit provides helpful information and tools needed to
implement the Hugs system. The Hugs Resource Kit contains the following:
• Hugs User Guide
• Hugs Quick Reference Guide
• Tag Dispenser and Test items
• Training tags and bands
If you did not receive the Hugs Resource Kit, please contact your Hugs dealer.
Figure 1.1 Hugs Resource Kit
The Hugs system includes the following components:
• Hugs tags
• Hugs Application Software
• Infrastructure Components
• Receivers
• Exciters
• Patient Security Server
• Workstations
Hugs User Guide
1–3
Hugs Tags
At the heart of the Hugs system is the Hugs tag. This small radio transmitter
combines state of the art technology with an unobtrusive ergonomic design. The
tag incorporates a tamper mechanism that is enabled as soon as the tag is applied
to the infant with the tamper-proof band.
Once applied, the tag emits a signal and is automatically admitted into the
system. From this time forward, the system constantly monitors the tag. If the
tag is not seen by the system for a certain period of time, an alarm is generated in
the system.
The BabySense™ feature of the tag ensures that it is always securely applied to
the infant. The band and the back of the tag together sense the baby’s skin. If for
any reason the tag does not sense the baby for a certain period of time, a message
appears in the Hugs system software. The BabySense properties can be disabled.
The band can be adjusted to accommodate normal weight loss and is
hypoallergenic. Tags are reusable and have a warranted life of one year. They are
latex-free and also waterproof to allow bathing of the infant.
The Hugs tag is made of a durable, impact-resistant, very strong Acrylonitrile
Butadiene Styrene (ABS) plastic. ABS plastic is considered superior to
polycarbonate materials because of its hardness, gloss, toughness, and electrical
insulation properties.
For cleaning, applying and tag maintenance instructions, see “Tag Instructions
and Maintenance”.
Figure 1.2 Hugs tag
1–4
Hugs User Guide
Hugs Application Software
The Hugs application software is installed from the Hugs Application Software
CD by your dealer. Once installed, the Hugs application is launched by
clicking the Hugs icon on the desktop.
Figure 1.3 Hugs Application Software CD
Hugs User Guide
1–5
Receivers
Receivers are radio frequency reception devices installed at regular intervals
throughout the monitored area of the facility. Receivers receive the Hugs tag
transmissions (within a 35 - 50 ft radius), time stamp them, and relay them to
the Patient Security Server via a LonWorks network. Receivers are installed in
ceilings, usually out of view.
The Patient Security Server monitors the operation of each Receiver to ensure a
high level of operational confidence. If the Receiver fails to operate for any
reason, an alarm occurs.
Figure 1.4 Receiver
1–6
Hugs User Guide
Exciters
Exciters monitor the exits from the safe area (usually, the maternity ward).
Installed above or beside a doorway, the Exciter emits a detection field that
covers the opening. When a tag enters the field, it immediately transmits a
special message to the Patient Security Server via the Receivers. In a typical
installation (with door contacts connected to the Exciter), an alarm will only
occur if the door is open, as the infant is then at immediate risk of being
removed without authorization. Once an alarm does occur, an Exit Alarm
message is automatically generated at all PCs.
Each Exciter also includes two relays, which can be used to control a variety of
devices including magnetic door locks or high output alarms. Optional keypads
may be connected to enable staff to remove infants under local password
control.
Exciters may also be placed strategically throughout the hospital to allow the
progress of an abduction attempt to be monitored. For very large openings or
areas, a Master Exciter Range Extender can be used along with an Exciter to
extend coverage. This device is similar to an Exciter in appearance and
functionality.
Like all devices on the LonWorks network, Exciters are continually monitored
by the Patient Security Server, and a warning message is automatically displayed
if there is a problem.
Figure 1.5 Exciter
Hugs User Guide
1–7
Patient Security (PS) Server Software and Workstations
Patient Security Server Software
The Patient Security (PS) Server is a software package installed on a
Microsoft® Windows® based com puter that provides services for Stanley
Healthcare Solutions appli cations. These applications, such as Hugs or
Pedz, are known as clients and require the PS Server in order to run. The
PS Server supports up to 30 concurrent connections (PCs running an
application).
The PS Server automatically updates the status of all tags, and monitors
the opera tion of PS Receivers, Exciters, Clients and other network devices.
All activity, including alarms, is recorded within a database.
The Hugs software can be configured using the PS System Manager to respond
to system events automatically. For example, door locks can be activated during
an alarm or when specific events occur.
The Patient Security Server is fully supervised and automatically updates the
status of tags and monitors the operation of the Receivers, Exciters,
Workstations and other network devices. The software records all activity,
including alarms, within an SQL database. A variety of reports of system activity
can be viewed on screen and printed, and the user can create custom reports.
Workstations
Typically located at a Nurse Station or
at a facility’s Security Station, the
Workstations enable users to view/
manage the list of enrolled Hugs tags.
The Workstation is connected to the
Patient Security Server over a dedicated
local area network (LAN). The
Workstation receives all data
concerning infant status and other
events in real time, through an intuitive
interface that includes customized
maps of the facility. All system events,
such as alarms, are displayed through dialog boxes giving users a clear
description of what has occurred. Only task-critical information is offered. The
software also supports an optional touch-screen interface. User accounts can be
created and permissions assigned according to each facility’s requirements.
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Hugs User Guide
What's New in this Release?
The Hugs Application Software CD includes a Read Me file containing the
latest information on enhancements to the Hugs software. Please read this file
every time the software is upgraded or installed.
This section describes the new Hugs 6.2 features available to users with the
appropriate permissions.
Print Census List
Using the Quick Access Menu, users can choose to print active Hugs tags from
one computer only or print a list of all tags in the system.
Quick History
Allows the user to instantly review the last 10 events from the Alarms/Events
window by clicking the Quick History tab.
Discharge Mother Tag (Kisses only)
You can now discharge a Mother tag from the software without discharging the
Hugs tag (for scenarios when the mother is able to go home but the infant
cannot).
Modify Hugs Window Layout
Users with appropriate permission can now modify the layout of the various
areas on the alarm screen.
New Administrator Functions in the Admin tab
The Tag Diagnostics feature has been added to the Admin tab in the Hugs
window.
Enhanced User-Defined Fields
The User Defined fields can now be displayed in different colors in the Details
area for easier viewing.
Status Bar
The Status Bar now displays information about the connection status of the
Server software. The current system time also appears in the bottom-right
corner of the Hugs window.
Hugs User Guide
1–9
Duplicate Names
When you admit an infant with the same name as an infant already enrolled in
the system, a duplicate name warning icon appears next to both names in the
Census List.
1–10
Hugs User Guide
Chapter 2
USER INTERFACE
CHAPTER 0
This chapter describes the main elements of the Hugs application interface and
explains how to change basic display settings.
Hugs User Guide
2–1
Overview of the Main Interface
Note:
Quick
Access
menu
The Hugs application main interface includes the following:
• Alarms-Events tab
• Census tab
• Reports tab
• Admin tab
• Quick Access menu
• Status bar
• User Information
The tabs appearing at the top of the Hugs window (Alarms-Events, Census, Reports
and Admin) may be different depending on your access permissions and default
settings.
AlarmsEvents Census
tab
tab
Reports Admin
tab
tab
User
Information
Status bar
Figure 2.1 Hugs Application Window
2–2
Hugs User Guide
About Tabs
To access the different screens (Census, Alarms-Events etc.), select the
appropriate tab located at the top of the Hugs window.
Select the appropriate tab to open the individual screens
for Alarms, Census, Reports or Admin.
Changing Font Size
You can increase/decrease the text font size in the Hugs window by holding
down Ctrl + Shift and pressing the + (plus to increase) or - (minus to decrease)
sign.
For example, by pressing the following three keys together:
Ctrl Shift +
The text goes from
to
Each time you press the + sign, the text size increases slightly. Similarly, holding
down Ctrl Shift - decreases the font size in the Hugs window.
Hugs User Guide
2–3
Alarms-Events Tab
To view the Alarms-Events screen, select the Alarms-Events tab at the top of the
Hugs window. The Alarms-Events screen is divided into two areas as follows:
• Facility map(s) on the left side
• Alarms-Events on the right side
• Quick History tab
The number in parentheses indicates
the number of alarms/events currently
active in the Hugs system.
Map Area
The Map area displays floors or protected areas in your facility, and provides a
quick overview of system activity and alarms. The location of system devices
such as Exciters (designating exits) can be seen at a glance. Using the Locate
feature, the general location of tags can be displayed, symbolized by the red
hearts icon in the Map area.
Maps must be added to the system before they appear in the Map area.
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Hugs User Guide
Changing the Map Area Size
The Map area can be increased or decreased in size. To change the size, move
the mouse pointer to the border between the two windows until the ||
symbol appears. Click and hold the left mouse key and drag the border to the
desired position. The mouse pointer now drags the window border. Move the
border to the desired position and click the left mouse button.
Note:
You must have permission to Modify Screens in order to change the size or location
of areas in the Hugs window.
Alarms-Events Box
All alarms are displayed on the right side of the Alarms-Events area, which
appears automatically whenever an alarm occurs. For more information about
the Alarms box, see “Alarms-Events Box” on page 3-3.
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2–5
Details Box
The Details box in the Alarms-Events area displays information about the Alarm
or Event.
The system may be configured to display the User Defined fields in different
colors to make them easier to see. For information about User Defined fields, see
“User Defined Fields (Columns)” on page 6-12.
Procedure Box
The Procedure box only appears in the Alarm window if Procedures have been
configured by your Administrator. For more information about adding facilityspecific procedures to the Alarm window, see “Procedures” on page 6-22.
Quick History Tab
Click the Quick History tab on the Alarms-Events screen to instantly review the
last 10 alarms\events that have occurred on the Pedz computer. See “Quick
History” on page 3-28.
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Hugs User Guide
Census Tab
Select the Census tab at the top of the Hugs window to display the Census List
(see Note below).
The number in parentheses indicates
the number of tags/infants currently
admitted in the Hugs system.
Note:
The Census List may look different depending on your access permissions and how
your system was configured (for example: Zones and User-Defined fields such as
Room# may not appear)
The Census List displays information about each active tag in the system,
allowing staff to perform a number of actions on the tag. Staff can configure the
Census list to display only the information that they wish to view. Staff can add,
remove, rename or reorder columns or add drop-down selections to quickly
populate the fields. See “Customizing the Census List” on page 4-36.
The tag list can also be sorted, using any column as the determining factor. For
example, click on the Name column. The list sorts alphabetically in ascending
order.
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2–7
Census Toolbar
When the Census tab is selected, the following toolbar appears at the top of the
window:
Note:
The toolbar icons may vary depending on your access permissions and the settings
made by your System Administrator.
Color Coding
The different row colors that are used in the Hugs Census List are shown here:
White - No activity
Red - Alarm
Yellow - Transported
Orange - Suspend Tamper
Blue - Disable BabySense
Gray - Auto Discharge
Brown - Low Battery
Duplicate Names in the Census List
If an infant is admitted into the Hugs system with the same name as an existing
entry, the following duplicate name icon appears next to the two names in the
Census List:
For more information about duplicate names, see “Duplicate Names” on
page 4-8
.
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Hugs User Guide
Pop-Up Menu Commands
Users with the appropriate permissions can:
• Check the history of a tag
• Discharge a tag
• Transport an infant
• Initiate or clear a timeout for adjusting a band (Suspend Tamper)
• Edit a tag’s memo
• Assign an image to a tag
• Locate a tag on the floor plan
• Suspend or Enable the BabySense feature
These settings are available from a pop-up menu that is displayed by clicking on
the heart icon for a tag or by clicking in the tag row and selecting the
appropriate toolbar icon. In addition, a number of settings can be made directly
from within the Census list itself. Select an infant’s row, and then click on the
field of interest to change the setting. See “Changing Tag/Infant Information”
on page 4-10.
History
Displays the History window, with a complete list of Events/alarms and activity
since the tag was admitted. See “Displaying Tag History” on page 4-15 for
details.
Discharge
Discharges the tag from the system. See “Discharging an Infant” on page 4-16
for details.
Hugs User Guide
2–9
Transport
Allows the temporary transport of an infant through a protected exit. See
“Transporting an Infant” on page 4-17.
Transport Return/Update Transport
Acknowledges a return to the protected area and resumes tag monitoring after a
Transport. These commands only appear in the pop-up menu once Transport
has been previously selected. See “Transport Return” on page 4-18 and
“Updating the Transport Time” on page 4-19.
Suspend/Resume Tamper
Suspends Tamper Alarms for the selected tag so that the band can be changed or
adjusted. See “Suspending Tamper Alarms” on page 4-24.
Edit Memo
Opens the memo window for entering notes on the tag. See “Editing Tag
Memos” on page 4-26 for details.
Set/Show/Clear Picture
Assigns a picture to the selected tag. See “Setting Pictures” on page 4-28 for
details.
Locate
Use the Locate command to display the tag icon on the floor plan. The Locate
command only appears when the Enable Locate feature has been configured in
the PS System Manager. See “Locating Tags” on page 4-32.
Disable/Enable BabySense
Disables/enables the BabySense feature for the selected tag. See “Disabling
BabySense” on page 4-34.
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Hugs User Guide
Changing the Columns in the Census List
The Census List’s column width and size can be changed.
Column Width
Column widths can be increased or decreased to display more or less
information. Columns can also be decreased until they no longer appear,
effectively removing them from the display.
To change a column’s width, move the mouse pointer to the border between
two columns until the || symbol appears. Click and hold the left mouse
button and drag the border to change the column width. To hide a column,
drag the border to the left until the column no longer appears. To display the
column again, move the mouse pointer to display the || symbol then click
and drag the column border to the right.
Use Customize Census to hide or rename columns. For more information about
customizing the Census List, see “Customizing the Census List” on page 4-36.
Census List Size
The Census list window can be increased or decreased in size. Place the mouse
pointer over the bottom-right corner of the window to display the || symbol
and then click and drag the window to the desired size.
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Reports Tab
The Reports tab only appears at the top of the Hugs window if staff have
appropriate permissions to access the Reports feature. For more information
about Reports, see “Reports” on page 5-1.
Figure 2.2 Reports Tab
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Hugs User Guide
Admin Tab
The Admin tab only appears at the top of the Hugs window if staff have
appropriate permissions to access the Administrative functions. It is used to
administer User Accounts, set timers, enable Alarm Procedures and add the
Procedures text. For more information about the Admin tab, see “User
Administration” on page 6-1.
Figure 2.3 Admin Tab
Hugs User Guide
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Quick Access Menu
Click the red hearts button at the top-left corner of the Hugs window to view
the Quick Access menu. The following menu items appear:
• Admit - Only used under special circumstances. See “Manually Admitting
a Tag” on page 4-52.
• Page - Used if your system has been configured for pagers.
• Change Password - Displays the Change Password dialog box. See
“Changing Your Password” on page 4-5.
• Census List Customization - Rename, show or hide columns in the
Census List. See “Customizing the Census List” on page 4-36.
• Print Census List - Used to print the Census List for one computer, or all
tags in the system. See “Printing the Census List” on page 4-44.
• Modify Screens - Allows Users with appropriate permission the ability to
change the layout of the areas on the Alarms-Events screen. See
“Modifying the Layout of the Alarms-Events Window” on page 4-39.
• Help - Displays the Hugs Help file. See “Hugs Help File” on page 2-15.
• About - Displays the Hugs application version number.
• Exit - Used to close and exit the Hugs application.
Click this button to view the
Quick Access menu.
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Hugs User Guide
Hugs Help File
The Hugs system software includes a Help file with information about using and
configuring the Hugs system software. To open the Help file, select Help from
the Quick Access menu.
Status Bar
The Status Bar, located at the bottom of the Hugs window indicates whether or
not a connection has been established to the Hugs application as well as displays
the system time.
While logging in, the progress of the Hugs connection appears - indicating the
status of the Server software during startup.
The progress bar automatically clears when the Server is up and running.
User Information
The User information appears at the top-right corner of the Hugs window. It
indicates the User logged in and displays the Log out button.
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Touch Screen Interface
Touch Screen Interface
The Hugs system software supports an optional touch screen interface that
replaces the mouse and keyboard. All menus and buttons are accessed by
touching them with the finger, and data is entered via a virtual keyboard.
The Hugs system software is compatible with any touch screen using the
MicroTouch standard, which is used by a large number of manufacturers.
Initial Setup
The touch screen functions of the Hugs system software are enabled by System
Administrator. The virtual keyboard appears and the Toolbar buttons
automatically enlarge.
Using the Touch Screen
The touch screen display looks very similar to a standard monitor. To access a
menu or select a button, simply touch it with your finger. When an editable field
is selected, a virtual keyboard appears automatically, as in the example below.
Type in the information and then touch the virtual Enter key. The keyboard will
be hidden automatically.
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Hugs User Guide
Printing
Printing
You can print a variety of information generated by the Hugs system, including
the tags listed in the Census list, and reports generated with the Report
function.
Note
The Print feature only works if there is a printer configured for the PC where you
are creating the report.
Census List
For more information about printing the Census List, see “Printing the Census
List” on page 4-44.
Reports
To print selected Reports, click the Print button in the Reports toolbar. See
“Printing and Exporting Reports” on page 5-21.
Print Preview
For Reports, the software can also preview what the printed report will look
like. Click the Print Preview button. See “Printing Reports” on page 5-21.
Hugs User Guide
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Hugs User Guide
Chapter 3
ALARMS AND EVENTS
CHAPTER 0
The Hugs system software automatically generates messages when certain
events or alarms occur.
Events are non-urgent reminders. They appear in the Alarms-Events window,
and do not require immediate action. The software continues to operate
normally.
Alarms signal an important risk to the security of the infant, and must be
responded to right away. When an alarm occurs, the Alarms-Events area
appears on the computer display. The software continues to operate, and the
Alarms-Events tabs flash in red until the alarm has been cleared.
This chapter describes the most common alarms and events. Refer to Appendix
A - “Alarm Quick Reference” for a complete list of alarms.
Note
Alarms should only be cleared once the security of the identified infant has been
verified. Facility procedure should be followed when responding to alarms.
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3–1
Facility Maps
Facility Maps
The settings for the maps and zones will have been completed by your
authorized Hugs dealer.
Maps are used to represent the area covered by the Hugs system. Depending on
the size of the facility, more than one map may be required to provide an
appropriate level of detail. (Icons for a single device can be added to more than
one map.)
When an alarm occurs, the software automatically displays the appropriate map,
and shows the location of the tag in alarm if it is at an Exciter (exit).
Maps must be in the graphical bitmap (.bmp) or JPEG (.jpg) form, and can be
either color or gray scale. For consistent colors across several Hugs system
computers, choose the same number of display colors within each computer.
Zones
Zones are a way of dividing the area covered by the Hugs system into sections,
and customizing the system alarm responses in each section to suit your security
requirements. The benefit is that users in one area only see alarms that occur in
their section.
How Zones work
Each Exciter in the Hugs system is assigned to a Zone. When admitting a tag,
indicate in which Zone the tag is currently located. Then, every time the tag sees
an Exciter, the Zone information is updated automatically. The tag alarms are
only reported to the Zone that the tag has been assigned to during the
admittance procedure.
PCs can also be configured to display alarms from only selected Zones. Staff at
that PC receive immediate notification of the alarm, while staff in other areas are
not disturbed.
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Hugs User Guide
Alarms
Alarms
Alarms in the Census List
In the Census window, the Hugs tag row will be highlighted in red indicating
that the tag is in an alarm state:
Tag in an alarm state
Alarms-Events Box
All Alarms are displayed in the Alarms-Events box, which appears automatically
on the right side of the Hugs window, whenever an Alarm occurs. The red
circle icon indicates an Alarm has been declared, as opposed to the yellow
caution sign displayed for Events. For information about Events, see “Events”
on page 3-22.
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3–3
Alarms
The tab heading in the Alarms-Events box, as well as the tab heading at the top
of the Hugs window, flashes in red until the alarm is cleared
Note
If another tab (i.e., Census) is opened, and an alarm occurs, the Alarms-Events area
automatically opens with both tabs flashing in red.
Duplicate Names in the Alarms Box
If an infant with a duplicate name is in an alarm state, the duplicate name icon
appears next to the name in the Alarms box.
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Hugs User Guide
Alarms
The following tables describes the Alarm window elements/settings and menu
options:
Table 3.1
Alarms Box Elements/Settings
Elements/Setting
Description
Title Bar
Description
The title bar lists the total number of current alarms.
This lists the tag or device causing the alarm. For tags,
the description is the same as the one shown in the
Census list.
Displays the type of alarm. See Appendix A-1 for a
complete list of alarm types.
Displays the date and time the alarm occurred.
This text box displays more information about the alarm,
including where the alarm occurred, and the most
recently known location of the tag.
This area shows procedures for responding to alarms.
These procedures must be added to the software.
This button clears the alarm from the software.
This button mutes the alarm.
Type
Date/Time
Details
Procedure
Clear
Mute
Table 3.2
Alarms Box Commands
Elements/Setting
Description
Clear Alarm
Clear All
Clears the selected alarm.
Clears all current alarms.
Alarms Box Popup Menu Commands (Clear, Clear All)
Procedure:
To access Alarms box popup menu commands
1
Right-click on any alarm in the list of alarms in the Alarms box.
2
Click Clear to clear the highlighted alarm or click Clear All to clear all
alarms displayed in the Alarms-Events box.
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3–5
Clearing Alarms
Clearing Alarms
Alarms can be cleared by clicking the Clear button. However, your system may
have been configured to prompt you to perform a couple of steps before clearing
the alarm. This section describes how to clear an alarm with all the available
options configured in your system by your System Administrator.
Note
Procedure:
3–6
Alarms should only be cleared once the security of the identified infant has been
verified. Facility procedure should be followed when responding to alarms.
To clear alarms
1
Verify the location of the alarm in the Details area in the Alarms-Events box.
2
If specific procedures for your facility have been added in the software,
follow the instructions described in the Procedure box.
3
If your facility requires you to record notes about the alarm, the Alarm
Notes area appears.
Hugs User Guide
Clearing Alarms
4
5
6
Select a message from the “Select note from list or enter reason” dropdown
menu by clicking the down arrow, or enter notes about the alarm.
If an attempt is made to clear the alarm before entering a note, the Alarm
Notes box flashes red.
After all security measures have been followed, select the alarm to be
cleared in the Alarms List and then click the Clear button.
You must
select the
appropriate
alarm by
clicking it
in the list.
Once it is
highlighted,
then click
Clear.
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Hugs User Guide
The alarm is cleared and disappears from the Alarms-Events list.
3–7
Muting Alarms
Muting Alarms
Alarms should only be muted when the facility’s procedure for verifying the
infant’s safety has been initiated. The alarm is muted for a pre-configured
amount of time set by the System Administrator.
Procedure:
To mute alarms
1
3–8
Click the Mute button at the bottom-right side of the Alarms-Events box.
Hugs User Guide
Example Response Procedures for Alarms
Tag Exit (Door) Alarms
Exit Alarms occur when:
• An infant wearing a tag is removed from the safe area through a protected
doorway without first being authorized for transporting or being
discharged
or
• An infant gets too close to an open protected door
The Hugs system software displays the following message.
Example Response Procedure
1
2
3
Hugs User Guide
Identify the infant and the location of the alarm.
Initiate your facility’s procedures. If specific procedures for your facility
have been added in the software, follow the instructions described in the
Procedure area.
If your facility requires you to record notes on the events surrounding the
alarm, the Alarm Notes area appears. Select your notes and click Clear. 
3–9
Tag Tamper Alarms
Tamper Alarms indicate that the band has become disconnected from the tag
due to unauthorized tampering. The Alarm window displays the following
message:
1
2
3
4
3–10
Identify the infant and the location of the alarm. The location is shown in
the Details box.
Initiate your facility’s procedures. If specific procedures for your facility have
been added in the software, follow the instructions described in the
Procedure area.
alarm, the Alarm Notes area appears. Select your notes and click Clear.
Remove the tag and re-apply it with a new band using the Suspend Tamper
command.
Hugs User Guide
Supervision Timeout Alarms
A Supervision Alarm occurs when the system has failed to detect the
“Heartbeat” signal for a tag within the Supervision Timeout period. The
Heartbeat message is the regular signal sent out by an admitted tag to indicate
that it is OK. If the system is configured to generate an alarm, the following
message appears in the Alarm window.
1
3
Identify the infant and the location of the alarm. The location is shown in the
Details box.
been added in the software, follow the instructions described in the Procedure
area.
After all security measures have been followed, click on the Clear button.
This will cancel the alarm. If your facility requires you to record notes on
the events surrounding the alarm, the Alarm Notes area appears. Enter your
notes and click OK.
If there appears to be nothing wrong, but a Supervision alarm occurs
repeatedly, discharge the tag, remove it, and set it aside for evaluation. Be
sure that a new tag is applied to the infant.
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2
Tag Loose Alarms
This alarm appears if a Check Tag Tightness event has occurred, and the band
on the tag has not been tightened.
The Tag Loose alarm warns you that the tag is not securely applied, and that
action should be taken immediately. Identify the infant, and tighten the band so
that the tag fits snugly on the infant. The following message appears in the
Alarm window.
1
2
3
3–12
the Details box.
Procedure area.
This will cancel the alarm. If your facility requires you to record notes on the
events surrounding the alarm, the Alarm Notes area appears. Enter your
notes and click OK.
Hugs User Guide
Improperly Applied Tag Alarms
An Improperly Applied Tag alarm alerts the user that a newly admitted tag has
not been correctly applied to the infant. The following message appears in the
Alarm window.
1
2
3
4
Hugs User Guide
the Details box.
Procedure area.
This will cancel the alarm. If your facility requires you to record notes on
the events surrounding the alarm, the Alarm Notes area appears. Enter your
notes and click OK.
Remove the tag and re-apply with a new band using the Suspend Tamper
command.
3–13
Band Detached Alarms
These alarms occur if a Tamper or Improperly Applied Tag alarm is cleared, but
the tag is still not securely applied. Band Detached alarms are declared between 1
and 5 minutes after the Tamper or Improperly Applied Tag alarm is cleared.
The following message appears in the Alarm window.
1
2
3
4
3–14
the Details box.
Procedure area.
This will cancel the alarm. If your facility requires you to record notes on the
notes and click OK.
Remove the tag and re-apply it with a new band using the Suspend Tamper
command.
Hugs User Guide
Auto Discharged Tags
Under certain circumstances, the software automatically discharges a tag from
the system. This is called Auto Discharge, and occurs under one the following
conditions:
a) A tag has been manually admitted, but has not been detected by the
system.
When a tag is manually admitted, the system begins to look for the tag’s
Heartbeat messages. If it does not receive any within 7 minutes the tag
is discharged. (If Supervision Timeout Alarms are enabled and the
Supervision period is set to less than 7 minutes, the tag will be
discharged at the same time as the Supervision Alarm appears in the
Alarm window.)
b) A tag has been in Tamper Alarm condition for over 7 minutes.
After approximately 7 minutes in Tamper mode, the tag automatically
goes to sleep. Since the system is no longer receiving messages from the
tag, it is discharged. To avoid this, it is important to make sure that
the band is properly re-applied when a Tamper Alarm occurs; just
clearing the alarm in the Hugs system software will not fix the
problem.
In both these circumstances, the tag is not being safely monitored, and the
system discharges it and generates the dialog box below. The tag is also
highlighted in gray in the Census List. Notice how the wording below differs
from the standard Discharge dialog box: the tag has already been discharged,
and the user is only being asked to acknowledge that this has occurred.
Note:
Frequent Auto Discharge messages are an indication of improper system use.
Facility procedures should clearly define when and how to manually admit an
infant. In addition, Tamper and all other alarms must be responded to
promptly. Auto-discharged tags stay in the system until they are manually
discharged by the user.
1 Discharge the tag (highlighted in gray in the Census List). See “Discharging
an Infant” on page 4-16.
2 Apply a new tag to re-admit the infant into the Hugs system.
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3–15
Tag Transport Time Expired Alarms
The Hugs system software can be configured to generate an alarm when a
transported tag has not returned to the system within the Transport period. The
following message appears in the Alarm window.
1
2
3
3–16
Identify the infant and the location of the alarm.
Procedure area.
Hugs User Guide
Tag Low Battery Alarms
When the battery power in a tag falls below a certain threshold, a Low Battery
Alarm is automatically generated in the Alarm window.
1
2
3
Note
4
Hugs User Guide
Identify the tag with the low battery.
The tag continues to function even with a low battery, and does not need to
be removed from the infant immediately.
Procedure area.
Click on the Clear button in the Alarm window.
alarm, the Alarm Notes area appears. Enter your notes and click OK.
The alarm re-occurs once a day until the tag is discharged from the system.
When you discharge the tag, a message appears reminding you about the
low battery.
3–17
5
Note
Separate the low-battery tag from tags to be reused, and inform the System
Administrator. Information for the tag ID number must also be reset. See
“Resetting Low Battery Tags” on page 6-25 for details.
A tag with low battery indication should be removed from use within 48 hours of the
alarm.
Low Battery Tag - Cannot be Admitted Alarm
A Hugs tag that has generated a Low Battery Alarm cannot be reused, and will
not auto enroll in the software. If you attempt to reuse the tag, the following
alarm appears:
Warning:
The tag is not being monitored by the system, and the infant is not being
protected. Remove the tag immediately, and apply a new tag.
Information for the tag ID number must also be reset. See“Resetting Low
Battery Tags” on page 6-25 for details.
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Hugs User Guide
Duplicate Tag ID Alarms
Duplicate Tag ID Alarms occur when the system detects a newly admitted tag
with the same ID number as a tag already admitted. The following message
appears in the Alarm window.
1
5
Identify the tag with the duplicate ID number.
Procedure area.
Discharge the tag, and remove the two tags with the same ID number from
both infants. Make sure a new tag is applied to both infants, and complete
the admittance procedure.
Clear the Alarm by clicking on the Clear button. 
alarm, the Alarm Notes area appears. Enter your notes and click OK.
Inform the System Administrator of the duplicate tag.
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2
3
4
Admit Acknowledgement Alarm
This alarm occurs when the auto-admit pop-up box for a Hugs tag has not been
addressed within a configured amount of time.
1
2
3
3–20
Acknowledge the tag’s admittance by completing the Name and all other
fields in the Admit pop-up box. Click OK.
Procedure area.
Hugs User Guide
Door Ajar Alarms
A Door Ajar alarm occurs when an exit protected by an Exciter has been left
open for a configurable period of time. If the Door Ajar event is also enabled for
the Exciter, the alarm appears a few seconds or minutes after the event (this
time is also configurable). The Alarm window displays the following message.
1
2
3
Hugs User Guide
Identify the Exciter. The Exciter is identified in the Type column.
Procedure area.
This will cancel the alarm. If you facility requires you to record notes on the
notes and click OK.
3–21
Events
Events
Events are non-urgent reminders of certain aspects of system operation. Certain
events will escalate to an alarm if not addressed within a pre-determined amount
of time.
Events Box
All events are displayed in the Alarms-Events box, which appears automatically
on the right side of the Hugs window, whenever an event occurs. Events are
displayed in the Alarms-Events window symbolized by the small, yellow caution
icon.
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Hugs User Guide
Clearing Events
The following tables describes the Events box elements/settings and menu
options:
Table 3.3
Events Box Elements/Settings
Elements/Setting
Description
Title Bar
Description
The title bar lists the total number of current events.
This lists the tag or device causing the event. For tags,
the description is the same as the one shown in the
Census list.
Displays the type of event.
Displays the date and time the event occurred.
This text box displays where the event occurred.
This area shows procedures for responding to events.
These procedures must be added to the software.
This button clears the event from the software.
This button mutes the event.
Type
Date/Time
Details
Procedure
Clear
Mute
Table 3.4
Events Box Commands
Elements/Setting
Description
Clear Alarm
Clear All
Clears the selected event.
Clears all current events.
Clearing Events
Events can be cleared by clicking the Clear button. The following Events can
clear automatically:
• Door Ajar Event (clears when door is closed)
• Loiter Event (clears when infant moved away from door)
• Admit Acknowledgment Event
• Check Tag Tightness
The following Events may escalate to an Alarm if not addressed within a
configured time period:
• Admit Acknowledgment Event (to an Admit Acknowledgement Alarm)
• Check Tag Tightness (to a Tag Loose Alarm)
• Door Ajar Event (to a Door Ajar Alarm)
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Example Response Procedures for Events
Check Tag Tightness Event
The Check Tag Tightness event notifies you that the tag on an infant is not
securely applied. If the tag has not sensed the infant for some time (this period is
configurable; see “Setting Alarm/Event Timers” on page 6-28 for details), a
notice like the one shown here is generated in the Events window.
1
2
3
3–24
Identify the infant. This is shown in the Description column.
Tighten up the band so that it is snug on the infant.
Check that the event has auto cleared in the Events box. This should happen
within a few seconds of the tag being tightened.
Hugs User Guide
Admit Acknowledgement Event
This occurs when the auto-admit pop-up box has not been addressed within a
configured amount of time.
1
2
Enter the appropriate infant information in the fields of the Admit pop-up
box.
Once the Admit notification box is addressed, the event clears itself.
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3–25
Door Ajar Event
The system generates a Door Ajar event when an exit protected by an Exciter has
been left open for a configurable period. The following message appears in the
Events box. Door Ajar events clear automatically when the door is closed.
1
2
3
3–26
Identify the Exciter. The Exciter is identified in the Type column.
Procedure area.
After all measures have been followed, click on the Clear button. This will
cancel the event.
Hugs User Guide
Loiter Event
This occurs when an infant has been near a monitored exit for a certain period
of time. A message like the following appears in the Event window. Loiter
events clear automatically when the infant is moved away from the door.
1
2
3
Hugs User Guide
Identify the infant and the Exciter. The location is shown in the Details
box.
Procedure area.
After all measures have been followed, click on the Clear button. This will
cancel the event.
3–27
Quick History
Quick History
Users with the appropriate permissions can click the Quick History tab on the
Alarms-Events screen to instantly review the last 10 alarms/events that have
occurred on the Hugs computer.
To close the Quick History tab, click another tab in the Hugs window.
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Chapter 4
CENSUS LIST AND DAILY
PROCEDURES
CHAPTER 0
Daily procedures for the Hugs system involve the monitoring and management
of infants admitted into the system. These procedures include admitting tags,
transporting tags for tests or other purposes, and discharging tags when the
infant is leaving the hospital. Every facility must devise specific procedures for
these actions, and assign the person or group responsible for carrying them out.
Hugs User Guide
4–1
Launching Hugs
Launching Hugs
Procedure:
To launch Hugs
1
Double-click the red hearts Hugs icon on the desktop.
2
The Hugs application launches.
Logging in to the Software
The Login procedure is designed to restrict access to the Hugs system to
authorized personnel only. You must log in every time you use the software.
Procedure:
To log in to Hugs for the first time
1
If this is the first time that you are logging in, the following dialog box
appears.
2
Enter the Server Name and click Continue. If you do not know the Server
name, ask your IT person. The Login dialog box appears.
3
In the User Name field, enter your name as set in your User Account.
In the Password field, enter your password.
Click Login. You can now use the software.
4
5
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Hugs User Guide
Procedure:
To log in to Hugs
1
Touch any key to display the Login dialog box.
2
In the User Name field, enter your name as set in your User Account.
In the Password field, enter your password.
Click Login. You can now use the software.
3
4
Logging in with Your Access Card
If your system includes an optional access card reader, you can log in to the
software using your access card.
Procedure:
To use your access card for the first time
1
2
3
Log in to the software with your User Name and Password, as described
above.
Once you are logged in, the following dialog box appears.
Swipe your access card through the card reader or present your card over
the reader to enter the data into the system. You are now logged in.
Using your access card for subsequent logins
To log in, simply pass your access card through the card reader or present your
card over the reader. An acknowledgment appears briefly.
Hugs User Guide
4–3
Logging Out
Although the software can be configured to automatically log staff out after a
period of inactivity, all staff should be encouraged to manually log out at the end
of their session. This is done by clicking on the Log out button in the upperright corner of the Hugs window.
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Hugs User Guide
Changing Your Password
Changing Your Password
Depending on your facility’s security procedures, you may be required to
change your password occasionally.
Procedure:
To change your password
1
From the Quick Access menu, click Change Password.
2
The Change Password dialog box appears.
3
Enter your old password in the Old Password field. Then enter your new
password in the New Password field and again in the Confirm Password
field.
Click OK to save your new password.
A confirmation dialog box appears. Click OK.
4
5
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4–5
Admitting an Infant
Admitting an Infant
An infant is automatically admitted into the Hugs system when a band is applied
to the tag on the infant’s ankle. The tag becomes active and automatically sends
an admit message to the Patient Security Server.
A dialog box appears in the Hugs system software requesting confirmation of the
tag admittance. The Hugs system software can be configured to admit tags
automatically without generating this dialog box; see “Return Prompt” on
page 4-23.
Note
The Admitted dialog box remains open until the OK button is clicked. However, the
system still monitors the tag during this time.
If your system has been configured to require you to select a Zone for the
admittance procedure and you click OK without selecting a Zone, a yellow
highlight appears in the Zone field:
If your system has not been configured to require you to select a Zone for the
admittance procedure, the following screen appears:
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Hugs User Guide
Admitting an Infant
Procedure:
Note:
To admit an infant
Enter correct information in all displayed fields according to hospital policy.
1
In the Name field enter a name or other information for the infant. The
field can accept up to 60 characters.
2
If your facility uses Zones, select the Zone where the infant is currently
located from the Zone dropdown list box. Zone information is
automatically updated whenever the tag sees an Exciter.
3
Note:
Select and fill in the information for any custom fields that have been
defined (such as Room #). See “User Defined Fields (Columns)” on
page 6-12.
4 Click OK to complete the admittance procedure.
If an alarm occurs before a Zone is selected and before OK is clicked, then all PCs
will display the alarm.
Hugs User Guide
4–7
Admitting an Infant
Duplicate Names
If you admit an infant with the identical name as one already in the system, a
warning icon appears in the following areas:
• Census List
• Alarms list
• Map area
Census List
The warning icon appears next to the infant bearing the same name. When an
infant with a duplicate name is discharged, the warning icon is removed from
the remaining entry in the Census List.
Alarms List
If an alarm is declared for an infant with a duplicate name, the warning icon also
appears next to the name in the Alarms-Events list as shown here:
4–8
Hugs User Guide
Admitting an Infant
Map Area
If an Exit alarm or the Locate feature is used, the warning icon appears next to
the duplicate infant’s name in the Map area.
Hugs User Guide
4–9
Changing Tag/Infant Information
You can change the tag/infant’s name as well as any other User Defined fields
that have been created in the Census List.
This section describes the following:
• How to edit an infant’s name or description
• How to edit User Defined fields (column headings created by your
Administrator)
Procedure:
4–10
To change an infant’s name/information
1
Click anywhere in the infant/tag row to highlight it.
2
Click in the Name field and type in a new name or description.
3
When finished, hit the return key or click OK.
Hugs User Guide
Editing User Defined Fields (Drop-down lists and text)
New columns added to the Census List by your System Administrator are called
User Defined fields. You can edit the data directly in these columns for each
patient. For example, you can update a room number when the patient changes
rooms.
Procedure:
To edit a User-Defined field (drop-down list)
1
Click anywhere in the row to highlight it.
2
Click in the User-Defined column to display all the available options and
select a new value.
3
The updated value is displayed. In this example, the infant has now been
assigned to a new room number.
Hugs User Guide
4–11
Procedure:
To edit a User-Defined field (Text field)
1
Click anywhere in the row to highlight it and then click in the field you wish
to edit.
2
Edit the text as necessary.
3
Click OK to save the changes. The updated text is displayed.

4–12
Hugs User Guide
Changing a Tag’s Zone
Changing a Tag’s Zone
Zone information is updated automatically whenever a tag sees an Exciter, but
you can also manually change the Zone location. Alarms are reported in the
zone to which the infant has been assigned. For more information about Zones,
see “Zones” on page 3-2.
Procedure:
To change a tag’s zone
1
Click to highlight the tag row and then click again in the Zone field.
2
Select the new Zone from the dropdown list. When finished, press the
return key or click OK.
Hugs User Guide
4–13
About Hugs Functions
About Hugs Functions
Authorized users can perform a function for a Hugs tag using one of the
following methods:
1
Toolbar Icons
• On the Census List, click on the tag/infant row to highlight it.
• Click the toolbar icon representing the requested function.
OR
2
Pop-Up Menu
• On the Census List, click the red heart icon next to the appropriate tag/
infant.
• Select a Hugs function from the pop-up menu.
4–14
Hugs User Guide
Displaying Tag History
Displaying Tag History
The History window gives a complete list of events, including alarms, for the
tag since it was admitted (to a maximum of 31 days), along with the date and
time.
Procedure:
To display the tag’s history
1
Click anywhere in the infant/tag row to highlight it, then click the History
toolbar icon OR click on the hearts icon by the name of the appropriate
infant to access the pop-up menu and select the History command.
2
The History window appears.
3
Click Close to exit the History window.
Hugs User Guide
4–15
Discharging an Infant
Discharging an Infant
“Discharging” is the expression used to indicate the permanent removal of an
infant from the Hugs system. Once an infant is discharged, the tag is no longer
monitored by the Hugs system. This should typically only occur when an infant
is being taken home from the hospital.
Procedure:
Note:
4–16
To discharge an infant
1
Click anywhere in the infant/tag row to highlight it, then click the
Discharge toolbar icon OR click on the hearts icon by the name of the
appropriate infant to access the pop-up menu and select the Discharge
command.
2
The Discharge dialog box appears. Confirm that you have selected the right
tag. Click OK to complete the Discharge procedure. Immediately remove
the tag and clean for reuse.
Once a tag is discharged, it continues to transmit for about 10 minutes (the Patient
Security Server ignores these messages), and then goes into “sleep” mode ready to be
used again. (The tag can be reused within this 10 minute period, but it will not Auto
Admit. It must be manually admitted.)
Hugs User Guide
Transporting an Infant
The Transport command allows an infant to be transported out of the
protected area temporarily for tests or other purposes without generating an
Exit alarm.
Procedure:
To Transport an infant
1
Transport toolbar icon OR click on the hearts icon by the name of the
appropriate infant to access the pop-up menu and select the Transport
command. (You can also click on the Transport field directly and click Yes
to authorize the tag for the default Transport period.)
2
The Transport dialog box appears. Confirm that you have selected the right
tag, and then enter the length of the Transport in hours and minutes in the
Duration spin box (the maximum time is 99 hours and 59 minutes).
Hugs User Guide
4–17
3
4
5
Note:
Use the up and down arrows in the Duration spin box to select the amount
of time that the infant will be out of the protected area. You can also click to
select the hours or minutes, and enter a time directly into the HH or MM
fields.
If your facility uses Zones, select All Zones in the Transport Zones area.
Click OK to complete the Transport procedure. In the Census window, the
tag row will be highlighted in yellow.
A Transport Return must be completed when the infant returns to the unit.
Transport Return
Once the infant has been returned to the protected area after being transported,
you must authorize a return to re-admit the tag into the system and resume
monitoring. The tag’s history is retained. The system can be configured to
prompt you to authorize a Transport Return for the tag when the time period
has expired, or when it is detected at an Exciter.
Note
Procedure:
Never authorize a return for a tag that has not been returned to the monitored area,
as Supervision Timeout alarms will occur.
To authorize a Transport Return
1
4–18
Transport Return icon OR click on the hearts icon by the name of the
appropriate infant to access the pop-up menu and select the Transport
Return command.
Hugs User Guide
2
3
The tag’s status of Transported is cleared from the Census List and the row
color changes back to white.
Very Important! Verify that the infant is assigned to the proper zone. To
change the zone, see “Changing Tag/Infant Information” on page 4-10.
Updating the Transport Time
Procedure:
To update the Transport time
The Transport time can be manually adjusted/extended by an authorized user.
There is also an option to configure an alarm if the Transport time expires
before the tag is returned back to the protected area.
1 Select the tag row to highlight it and click directly on the Transport time
(HH:MM:SS) or click Update Transport from the pop-up menu.
Click on the clock and enter a new
time. Click OK.
OR
Click Update
Transport from the
pop-up menu.
Hugs User Guide
4–19
2
Use the up and down arrows, or click and enter a time directly into the HH
or MM fields.
3
If your facility uses Zones, select All Zones in the Transport Zones area.
Click OK.
The new time appears under Transport in the Census window.
4
5
4–20
Hugs User Guide
Transport Time Expired
If the infant is not returned to the safe area within the Transport period, one of
two things will happen, depending on the settings for your system (see “Setting
Transport Times” on page 6-26 for more information):
• A Tag Transport Time Expired alarm occurs (see “Supervision Timeout
Alarms” on page 3-11);
• Or, the following message appears in the software:
Click on Update Transport to extend the length of the Transport time, or
select Transport Return to return the infant back in to the unit. Make sure
that the infant has actually been returned before you select this second
option.
Note:
Make sure that the infant has actually been returned before you select the second
option.
Hugs User Guide
4–21
Other Transport Options
Keypad/Swipe Card Transport
If keypads (or swipe card devices) have been installed at Exciters, you can
transport infants locally without using the Transport feature on the Hugs
computer. When you enter a passcode on the keypad (or swipe a card) to bypass
the Exciter, the tag is automatically authorized for transporting.
Note:
You can only transport ONE TAG AT A TIME!
You will know that the tag has been authorized for transport because it will be
highlighted yellow in the Census List.
Bypass
It is also possible to bypass an Exciter from within the Hugs map window: rightclick on the Exciter icon on the facility map, and select Bypass from the pop-up
menu. The icon turns yellow. Subsequent tags entering the Exciter’s detection
area will be authorized to exit automatically for the default Transport period set
by your Administrator (see “Setting Transport Times” on page 6-26).
4–22
Hugs User Guide
Return Prompt
When a transported tag comes within range of an Exciter, a message is
automatically generated in the Hugs system software asking the user to confirm
the infant’s return, or update the Transport time.
Note
Procedure:
The Return Prompt does not occur in the first 10 minutes of a Transport so that the
staff member can leave the protected area. (If the tag is transported for less than 10
minutes, the Return Prompt is enabled 2 minutes before the Transport time expires.)
When the Return Prompt appears
1
The following dialog box appears in the Hugs system software.
2
3
To return the tag back into the system, click Transport Return.
You may also choose to extend the Transport period. Click on Update
Transport. The Transport dialog box appears. Update the Transport period
in the Duration spin box, and then click OK.
Hugs User Guide
4–23
Suspending Tamper Alarms
The Suspend Tamper command suspends Tamper Alarms for the selected tag
for a period of 1 to 5 minutes (as set by the System Administrator) so that the
band can be changed without generating a Tamper Alarm.
Procedure:
Note:
4–24
To suspend a Tamper Alarm
1
Click anywhere in the infant/tag row to highlight it, then click the Suspend
Tamper icon OR click on the hearts icon by the name of the appropriate
infant to access the pop-up menu and select the Suspend Tamper
command. You can also click in the Suspend Tamper field, and click Yes.
2
The tag will be highlighted in orange in the Census window while Suspend
Tamper is in effect, and the Suspend field displays the remaining time.
To avoid a Tamper alarm, the tag and band must be re-applied when the Suspend
time expires.
Hugs User Guide
Resume Tamper
Procedure:
To Resume Tamper
1
To end the Suspend Tamper timeout, click anywhere in the infant/tag row
to highlight it, then click the Resume Tamper icon OR click on the hearts
icon by the name of the appropriate infant to access the pop-up menu and
select the Resume Tamper command.
2
You can also click in the Resume Tamper field, and click Yes.
Hugs User Guide
4–25
Editing Tag Memos
Editing Tag Memos
You can create/edit a memo for any tag currently admitted into the Hugs
system. This feature is useful for recording extra information about the infant,
such as the infant’s location when he or she has been transported out of the
system for a short period of time. When there is a memo for an infant, the memo
icon automatically appears under Memo in the Census List.
Procedure: To create/edit a memo
4–26
1
Click anywhere in the infant/tag row to highlight it, then click the Edit
Memo toolbar icon OR click on the hearts icon by the name of the
appropriate infant to access the pop-up menu and select the Edit Memo
command.
2
In the text field, enter the contents of the memo.
(You do not have to enter hard returns at the end of the line. The text wraps
automatically.)
3
Click Save to save your memo and close the dialog box.
Hugs User Guide
Editing Tag Memos
4
A memo icon automatically appears under Memo in the Census List.
5
The contents of the memo appear automatically whenever the mouse
pointer is moved over the tag row in the Census List.
6
The memo is saved until deleted, or the infant is discharged.
Hugs User Guide
4–27
Setting Pictures
Setting Pictures
If your system has been configured for showing pictures, you can set a picture to
display from the Census List.
Procedure:
4–28
To set pictures
1
Click anywhere in the infant/tag row to highlight it, then click the Set
Picture icon OR click on the hearts icon by the name of the appropriate
infant to access the pop-up menu and select the Set Picture command.
2
In the Open dialog box, navigate to the folder containing the picture. Click
on it once to select it, and then click Open.
Hugs User Guide
Setting Pictures
3
4
The picture is now associated with the tag. To preview it, select Show
Picture from the pop-up menu or click the Show Picture icon in the
toolbar.
Repeat these steps for each tag that you wish to assign a picture to.
Showing Pictures
Once a picture is set to display, you can preview it at any time by selecting Show
Picture from the popup menu or clicking the Show Picture toolbar icon.
The picture appears and can be moved around the Hugs window.
Hugs User Guide
4–29
Setting Pictures
If your system has been setup to show the Picture window during an alarm, the
picture appears in the Picture area below the facility map when an alarm is
declared.
For instructions on how to move the picture window to another location, see
“Modifying the Layout of the Alarms-Events Window” on page 4-39.
4–30
Hugs User Guide
Setting Pictures
Clearing Pictures
You can delete a picture by selecting Clear Picture from the pop-up menu.
OR
You can clear the picture from the Picture popup window.
Hugs User Guide
4–31
Locating Tags
Locating Tags
A call-out displaying the tag’s description and pointing to the Exciter (exit)
location, automatically appears on the facility map when the infant is at an Exit.
When the infant moves away from the Exit, the call-out disappears from the
facility map.
To view the infant’s general location on the facility map at any time, you can use
the Locate feature. Your system must be configured to locate tags in order to use
this feature.
Procedure:
To locate tags
1
4–32
Click anywhere in the infant/tag row to highlight it, then click the Locate
icon OR click on the hearts icon by the name of the appropriate infant to
access the pop-up menu and select the Locate command.
Hugs User Guide
Locating Tags
2
The facility map slides up from the bottom of the window and displays a red
heart icon indicating the infant’s general location for approximately 30
seconds.
3
Click the Close button
map.
Hugs User Guide
in the upper-right corner to close the facility
4–33
Disabling BabySense
Disabling BabySense
The Disable BabySense command disables the BabySense features (Check Tag
Tightness events and Tag Loose alarms) for the selected tag so that no off-skin
notification occurs. You may wish to do this, for instance, if the infant will be
examined by a physician.
The BabySense feature remains disabled until BabySense is reactivated, or until
the tag is discharged from the system.
Procedure:
4–34
To Disable the BabySense feature
1
Click anywhere in the infant/tag row to highlight it, then click the Disable
BabySense icon OR click on the hearts icon by the name of the appropriate
infant to access the pop-up menu and select the Disable BabySense
command.
2
The tag row is highlighted in light blue in the Census window while Disable
BabySense is in effect.
Hugs User Guide
Disabling BabySense
3
Hugs User Guide
To re-activate the BabySense feature, select Enable BabySense from the
pop-up menu.
4–35
Customizing the Census List
You can change the name or visibility of any of the column headings in the
Census List. By default, the following columns are displayed in the Census List:
• Name
• ID
• Memo
• Transport
• Suspend
• Admitted
Procedure:
To rename/show/hide column headings
1
4–36
Click on the red hearts button in the upper-left corner of the Hugs window
to display the Quick Access menu and click Census List Customization.
Click here to display the
Quick Access menu.
Hugs User Guide
2
The following dialog box appears.
3
Select the column you wish to rename in the Columns list and click
Rename. You can also select the column and click in the field to highlight it.
Enter a new name directly in the field.
4
Click Apply.
The column is renamed.
5
Hugs User Guide
4–37
6
To display or hide columns, select or clear the check boxes next to the
column name. If a check mark appears next to the column name, then that
column will display in the Census List.
Select or clear
any check
box to display
or remove a
column from
the Census
List.
7
8
4–38
If you wish to have a hidden column reappear, select the check box next to
the column name in the Columns list.
Click Close to close the Census List Customization dialog box.
Hugs User Guide
Modifying the Layout of the Alarms-Events Window
Modifying the Layout of the Alarms-Events
Window
Users with appropriate permission can change the layout of the Alarm window
by moving the Camera area or Alarms box to different sides of the application
window.
If you drag the area (pane) to the edge of the application window, it becomes
docked. You can dock a pane horizontally (at the top or bottom of the
application window) or vertically (at the left or right side of the application
window).
Modify Screens Terminology
This section describes the terminology used for the Modify Screens feature.
Double Bars
Double bars appear above the areas (panes) that you can move around after the
Modify Screens feature has been enabled.
Hugs User Guide
4–39
Docking Arrows
The word “dock” means to secure or move a smaller area into, or next to, a fixed
border.
The docking arrows only appear in the application window once you click the
double bars and begin to drag the pane to a new location.
Docking arrows
4–40
Hugs User Guide
Docking Positions
The following table describes the available positions for docking the pane.
The right-pointing arrow indicates that the pane will be
docked vertically on the right side of the window.
The left-pointing arrow indicates that the pane will be docked
vertically on the left side of the window.
The top-pointing arrow indicates that the pane will be docked
horizontally at the top of the window.
The bottom-pointing arrow indicates that the pane will be
docked horizontally on the bottom of the window.
Procedure:
To modify the layout of the Alarms-Events window
1
Click the Quick Access menu button, and then click Modify Screens.
2
Click anywhere in the application window to close the Quick Access menu.
Hugs User Guide
4–41
4–42
3
Select the pane you wish to move and click on the double bars associated
with that pane. A 4-headed arrow appears.
4
Drag and drop the area onto one of the docking arrows. A blue-shaded
region appears outlining the new location. If this location is OK, release the
mouse button.
Hugs User Guide
5
The area is now docked in the new location.
6
To change the width of a vertically docked pane or the height of a
horizontally docked pane, move the pointer over the outside edge until it
changes to a double-headed arrow, and then drag the edge of the pane to the
new size.
Hugs User Guide
4–43
Printing the Census List
The active/currently admitted tags in the Census List can be printed for one
computer or for all tags in the system.
All columns will be printed EXCEPT for Transport and Suspend.
Only This Client
Procedure:
4–44
To print a list of tags in the Census List for one computer (output to
file)
1
Click on the red hearts icon in the upper-left corner of the Hugs window to
display the Quick Access menu and click Print Census List.
2
To print the current Census List from this computer, click Only This
Client.
Hugs User Guide
3
4
Select the Printer from the drop-down list.
Hugs User Guide
4–45
5
To save the Census List to a file, select the Print to File check box.
6
7
Enter an Output File Name (this is the file location e.g. C:\Census Lists) for
the file and click OK.
The file is saved in the location specified above.
8
4–46
Hugs User Guide
Procedure:
To print a list of tags in the Census List for one computer (output to
print)
1
2
Follow Steps 1 to 4 in the previous Procedure.
Ensure the Print to File check box is cleared. Click OK.
3
The Census List is printed with the current date and time.
Hugs User Guide
4–47
All Tags
You can print a list of all tags in the Hugs system.
Procedure:
4–48
To print All Tags in the Hugs system (output to file)
1
Click on the red hearts icon in the upper-left corner of the Hugs window to
display the Quick Access menu and click Print Census List.
2
To print all tags in the Hugs system, click All Tags.
Hugs User Guide
3
4
Select the Printer from the drop-down list.
Hugs User Guide
4–49
5
To save the Census List to a file, select the Print to File check box.
6
7
Enter an Output File Name (this is the file location e.g. C:\Census Lists) for
the file and click OK.
The file is saved in the location specified above.
8
4–50
Hugs User Guide
Procedure:
To print a list of all tags (output to print)
1
2
Follow Steps 1 to 4 in the previous Procedure.
Ensure the Print to File check box is cleared. Click OK.
3
All tags in the Hugs system are printed with the current date and time.
Hugs User Guide
4–51
Manually Admitting a Tag
Manually admitting a tag is rarely required, and should only be performed by a
supervisor or other senior staff member.
A tag may be manually admitted if it has been accidentally discharged.
Procedure:
To manually admit a tag
1
4–52
Click on the red hearts icon in the left-corner of the Hugs window to display
the Quick Access menu and click Admit.
Hugs User Guide
2
The Admit dialog box appears. Depending on how your system has been
configured, you may be requires to select a Zone before clicking OK.
3
Enter the three-digit tag ID number in the Tag ID field. This must
correspond to the number shown on the front of the tag.
In the Name field enter a name or other information for the infant. The
field can accept up to 60 characters.
Select the Zone where the infant is currently located from the Zone
dropdown list box. (This box will only appear if Zones have been set by
your dealer.)
Click OK to complete the admittance procedure.
4
5
6
Hugs User Guide
4–53
4–54
Hugs User Guide
Chapter 5
REPORTS
CHAPTER 0
The Hugs system software contains a number of tools for gathering, viewing
and analyzing the data generated by the system. This chapter reviews the
various reporting options.
Note:
Reports can only be accessed from the Hugs window if you have the appropriate
access privileges.
Hugs User Guide
5–1
Reports Manager Window
Reports Manager Window
The Reports Manager window is shown here:
5–2
Hugs User Guide
Report Types
Report Types
This section describes the Report Types available from the Reports window in
the Hugs application.
Alarm & Event Reports
This group of reports concerns device and system alarms and events for each
type of device in the system.
Type
Description
Alarm Notes
The notes recorded by users when an alarm was
cleared. The “Ask for note on clearing the alarm” feature
must be active to generate this report.
Lists the history of all alarms and events, including when
they occurred and when they were cleared.
Lists all alarms that have occurred in the system.
Lists all events that have occurred in the system.
Alarms recorded for Exciters.
High Ambient Noise Alarms recorded for Receivers.
Alarms recorded for Hugs tags.
Alarms recorded for I/O Modules.
Alarms associated with the inputs and outputs of I/O
Modules.
Low battery alarms for Kisses tags (optional
component).
Alarms recorded for Receivers.
Alarms associated with the LonWorks network.
All Alarm & Event
Records
All Alarms
All Events
Exciter Alarms
HA Noise Alarms
Hugs Tag Alarms
I/O Alarms
I/O Channel Alarms
Kisses Alarms
LAR Alarms
LonWorks Network
Alarms
Passport Tag Alarms
PC Alarms
Pedz Tag Alarms
System Alarms
Hugs User Guide
Alarms recorded for Passport tags.
Alarms recorded for PCs, such as Maximum Login
Attempts Exceeded alarms.
Alarms recorded for Pedz tags.
System information, such as when the Hugs system
software was started and shutdown, and login
information.
5–3
Report Types
Configuration History
These reports detail changes made to configuration settings for each device
within the system. Summary reports are not available for this group.
Type
Description
All Configuration
Records
Exciter Configuration
Hugs Tag Configuration
Complete configuration history for the system.
IO Configuration
Map Configuration
Pager Configuration
Passport tag
Configuration
PC Configuration
Pedz Tag Configuration
Receiver Configuration
System Configuration
User Configuration
Configuration history of all Exciters in the system.
Alarm and other general configuration history, and
changes made to each Hugs tag.
Configuration history of all I/O Modules in the system.
Configuration history of all maps in the system.
Configuration history of all pagers in the system.
changes made to each Passport tag.
Configuration history of all PCs in the system.
changes made to each Pedz tag.
Configuration history of all Receivers in the system.
Configuration history for settings made in the System
pane of the PS System Manager, including Zone and
sound settings.
Generates a list of users of the software, based on the
user accounts created in the Users pane of the Admin
tab. (see “User Accounts” on page 6-3).
Exciter Reports
Two reports are available for Exciters.
5–4
Type
Description
Bypassed
Tags At Exciter
Shows when the Exciter was bypassed
Shows a list of tags that were detected at the Exciter, the
Receiver that received the signal and the RSSI.
Hugs User Guide
Report Types
Hugs Tags Reports
This group contains reports for various Hugs tag activities.
Type
Description
All Hugs Records
The complete history for the selected tag(s), including
alarms.
The Tag ID and description for low battery Hugs tags.
The date and time that each tag was admitted into the
system.
The dates and times that tags were near an Exciter. The
Receiver that received the signal and the RSSI are also
shown.
The dates and times that tags were discharged from the
system.
Memos recorded for tags using the Edit Memo
command. (see “Editing Tag Memos” on page 4-26).
The dates and times that tags were returned in to the
system.
The dates and times that tags were transported out of
the system.
The usage history for all Hugs tags, showing the number
of times admitted, the first admit date and the most
recent admit date.
Hugs Low Battery Tags
Hugs Tags Admitted
Hugs Tags At Exit
Hugs Tags Discharged
Hugs Tags Memos
Hugs Tags Returned
after Transport
Hugs Tags Transported
Hugs Tags Usage
Other Reports
Miscellaneous reports on system activity.
Type
Description
All Log Records
Generates a report of all system activity. Depending on
the date range you set, this could be a very large report.
Lists all records relating to the BabySense feature.
BabySense and
Damaged Band
Records
Kisses Low Battery
Tags
Receiver Statistics
Tag Messages
Hugs User Guide
The Tag ID and description of the low battery Kisses tag.
This creates a report containing technical information on
all Receivers.
This report lists priority messages, such as Tamper
messages, received from Hugs tags. The Log Priority
Tag Messages command must be selected in the
System pane of the PS System Manager to enable this
report.
5–5
Report Types
This group gives summary information on the current configuration on the
selected device type.
Type
Description
CCTV Servers
Configuration of the server(s) for the integrated CCTV
option.
Current configuration of all Receivers, Exciters and I/O
Modules in the system.
Current configuration of all Exciters.
Generates a list of all Hugs tags ever seen by the
system.
Current configuration of Hugs tags in the system.
Current configuration of all I/O Modules.
Generates a list of all Kisses tags in the system.
Current configuration of all Receivers.
Lists all maps in the system.
Generates a list of all Passport tags ever seen by the
system.
Current configuration of Passport tags in the system.
Device Configuration
Exciters
Hugs Tags
Hugs Tag Configuration
IO Modules
Kisses Tags
Receivers
Maps
Passport Tags
Passport Tags
Configuration
PCs
Pedz Tags
Pedz Tags
Configuration
Settings
User Groups
Users
Current configuration of all PCs.
Generates a list of all Pedz tags ever seen by the
system.
Current configuration of Pedz tags in the system.
This report provides a condensed profile of your system,
including such information as the tag limit granted by
your license and a summary of alarms received.
Timeout and password expiry settings for all user
groups.
The username and full name of all users in the system,
along with the password expiry setting.
Report Formats
There are two formats to view reports as follows:
• Report View - This view provides full written details for specified events and
is available for all reports. Columns can be sorted alphabetically by clicking
any column title. This view is also helpful for trending issues.
• Summary View - This view provides “at a glance” numbers of specified
events. It is only available for some reports.
5–6
Hugs User Guide
Accessing Reports
Accessing Reports
Users with appropriate permissions can access the Reports tab in the Hugs
system.
Procedure:
To access Reports
1
Click on the Reports tab at the top of the Hugs window.
2
The Reports Manager window opens.
Hugs User Guide
5–7
Generating Reports
Generating Reports
The Hugs system software can generate a range of reports based on the system
activity data stored in the database. You must have appropriate user permissions
to access the Reports feature.
Procedure:
To generate a report
1
2
3
4
5
Click on the Reports tab at the top of the Hugs window to open the Reports
window.
Select the report type from the drop-down menu on the left-hand side of the
Reports window.
The reports for your selection appear in the window below the dropdown
menu. Select the report you wish to run.
In the Database dropdown menu, select to view reports from the active
database (usually called “Xmark”), or the backup database
(“XmarkBackup”).
Optional settings
For certain types of reports, the following settings may also be made:
a
Select the date range for the report by clicking the calendar icons to
select the Start Time and End Time. If you would like the report to end
at the current time, leave the End Time field blank.
b For some types of reports, like those for Hugs tags, you can also enter
the ID number in the ID field. The report will only show information
for that particular tag or device.
c Select Report or Summary. 
Alarm and certain other reports give you the option of a full report or a
5–8
Hugs User Guide
Using the Charts Feature
summary that shows how many alarms occurred within certain periods
of time. Select the time span (hours, days, weeks, months) in the Time
Span menu. You can also choose to generate a chart for summary
reports by clicking on the Chart check box (see “Accessing Reports” on
page 5-7).
6 Click Run to generate the report.
The report appears on the monitor, and may be printed. First click on the
Printer Ready button in the upper right hand corner. This formats the report
for printing. Then click on the Print icon on the toolbar.
The Reports window enables you to create charts for summary reports. This is a
useful way to present information in a graphical format for easier
understanding.
Procedure:
To display a chart
1
2
3
Click on the Reports tab at the top of the Hugs window to open the
Reports window.
Select the report type from the drop-down menu on the left-hand side of
the Reports window.
The reports for your selection appear in the window below the dropdown
menu. Select the report you wish to run.
4
In the Database dropdown menu, select to view reports from the active
database (usually called “Xmark”), or the backup database (“XmarkBackup”).
Hugs User Guide
5–9
5
Click Summary, and then select the Charts check box. Summary Reports
can be viewed/printed in chart view such as a graph or pie chart.
6
Click Run to generate the report.
You can select the type of chart to display from the dropdown menu to the
upper right of the chart. Choose from Bar Horizontal, Bar Horizontal 3D,
Bar Vertical, Bar Vertical 3D, Doughnut, Doughnut Exploded, Pie, Pie 3D,
Pie Exploded, Pie Exploded 3D and Pie Half Eaten.
7
To save the chart for use in another program, right-click on it and select Save
Picture As... from the shortcut menu that appears.
5–10
Hugs User Guide
Examples of Reports
This section shows several examples of various Reports that can be generated.
Hugs Tag Alarm Summary
This report provides a summary of all the Hugs Tag Alarms in the range
selected. It is useful for providing a snapshot of alarm numbers for a period of
time.
Procedure:
To view the Hugs Tag Alarm summary
1
2
3
4
Hugs User Guide
Reports window.
Select Alarm & Event Reports and Hugs Tag Alarms as indicated below:
Click the Summary option.
Click Run to generate the report.
5–11
Alarm Notes Report
This report is useful for determining causes and corrective action for alarms.
Procedure:
To view the Alarm Notes Report
1
2
3
5–12
window.
Select Alarm & Event Reports and Alarm Notes as indicated below:
Click Run to generate the Alarm Notes Report. You can also click on the
Event column heading to sort the list alphabetically.
Hugs User Guide
Hugs Tag Usage Report
Running the Hugs Tag Usage Report for the last 60 - 90 days allows you to:
• provide a list of tags in service at your facility
• demonstrate if tag usage is evenly distributed
Tip
Procedure:
Send a copy to your Dealer when ordering tags to prevent duplicate Tag numbers.
To generate a Tag Usage Report
1
2
Hugs User Guide
Reports window.
Select Hugs Tags Reports and Hugs Tags Usage.
5–13
3
Click Run to generate the Hugs Tag Usage Report. You can click on the ID
header to sort the Tags numerically.
Hugs User List
You can generate a report listing all current users with User Names and Full
Names.
Procedure:
To generate a list of current Users
1
2
5–14
window.
Select System Configuration and Users.
Hugs User Guide
3
Click Run to generate the Users List. You can click on the FullName
header to sort the Users alphabetically.
All Logs Records Report
This report contains the records of every action logged to the database and is
very useful for viewing the entire chain of events for a particular incident. For
example, a Staff member reporting that a tag auto-discharged without warning.
Warning
Procedure:
The file size can be very large! Keep search criteria (start and end dates)
extremely narrow. If searching for events for a particular patient, enter the
Tag ID number to reduce the file size.
To generate an All Log Records Report
1
2
Hugs User Guide
Reports window.
Select Other Reports and All Log Records.
5–15
3
5–16
Click Run to generate the All Log Records Report. You can click on the any
header to sort the lists alphabetically.
Hugs User Guide
Filtering Reports
Filtering Reports
Use the filtering option to remove columns of data you do not wish to see.
Procedure:
To filter reports
1
Once you run a report, click the Filtering button in the upper-right corner.
2
The Filter dialog box appears.
3
Select column headings that you do not wish to see from the Shown
Columns and click the >> button to move them to the Hidden Columns.
Click OK.
The report window reappears without the column(s) in the Hidden
Columns list.
4
Hugs User Guide
5–17
Creating Custom Reports
Note
Procedure:
The software supports custom reports for any data stored in the database. A
knowledge of SQL is required to create custom reports.
The default reports cannot be copied over or deleted. If you wish to modify a default
report, create a variant using the procedure below.
To create custom reports
In the Reports window, select any report, and then select the Advanced
check box. If you wish to make a variant of an existing report, select that
report as your model.
1
2
5–18
In the text box, create your report. You can view your report by clicking on
Run SQL.
Hugs User Guide
3
3
4
5
Procedure:
To return to the editing screen from the report, right-click in the Report
window, and select Back.
If you need to revert to the original SQL statement, click on Get SQL. All
your changes will be lost.
Save your report by clicking on the Save as Report button to open the
following dialog box.
Select the group to store the report in under Report Group, then assign a
name to the report under Report Name.
Click Save to return to the Reports window. The new report can now by run
from the Reports window.
To delete a Custom Report
To delete a custom report, select it in the list window, click on the Advanced
check box, and then click Delete. The default system reports cannot be deleted.
Hugs User Guide
5–19
Viewing Reports Remotely
Viewing Reports Remotely
Note
Procedure:
You can access the Reports window not just on the PCs of the Hugs system, but
any PC that has access to the Reports engine. You need Internet Explorer version
5.5 or higher to display reports.
By default, report data transmitted to a remote computer using the method described
here is not encrypted. Data encryption is possible by activating the Secure Socket
Layer (SSL) for PS Reports on the PC that contains the PS Reports engine. This PC
must be running the Windows Server operating system.
To view reports remotely
1
2
3
Note
A login screen appears. Enter the user name and password that you use for
logging in to the Hugs system.
Leave the default settings in the SQL Server Instance and Database fields. These
are for advanced use only.
4
5–20
Open Internet Explorer.
In the Address field, enter the Reports URL.
Click Log In. The Reports window appears, giving you access to all system
reports.
Hugs User Guide
Printing and Exporting Reports
Users with appropriate permissions can print any Report from the Hugs system
from the Reports window.
For information about printing the Census List, see “Printing the Census List”
on page 4-44.
The Print dialog box offers standard Windows printing options. Click on the
Properties button to choose paper size and other settings. Each printer has its
own settings. Refer to your printer’s documentation for more information.
Note: The Print feature only works if you have a printer configured for the PC where
you are creating the report.
Printing Commands
The following Printing commands are available on the Reports window:
• Export - see “Exporting Reports” on page 5-23
• Filtering - see “Filtering Reports” on page 5-17
• Printer Ready - see “Printing Reports” on page 5-21
• Print - see“Printing Reports” on page 5-21
Printing Reports
Procedure:
To print a report
1
2
Generate a Report (see “Generating Reports” on page 5-8).
View a “printer-friendly” version of the report by clicking the Printer Ready
button located at the top right-side of the Reports window.
Hugs User Guide
5–21
5–22
3
The Report is formatted for printing as shown here:
4
Click the Print button in the toolbar to print the Report.
5
The Print dialog box appears.
6
Select your settings and click OK.
Hugs User Guide
Exporting Reports
Reports can be exported to different file formats (for example, .csv, .xls).
Procedure:
To export a Report
1
Generate a Report and click Export.
2
Choose the file type for exporting and click OK.
Hugs User Guide
5–23
5 - 24
Hugs User Guide
Chapter 6
USER ADMINISTRATION
CHAPTER 0
This chapter describes how to use the Admin tab in the Hugs application
window to administer User Accounts, User Defined fields, Notes and
Procedures as well as resetting low battery tags.
Note:
The Admin tab only appears in the Hugs window if you have Administrator access
permissions. Contact your dealer if you need assistance with editing or creating new
User Groups.
Hugs User Guide
6–1
Admin Window
Admin Window
The Admin Window is shown here:
Admin Window Tabs
The following tabs are available on the Admin window:
• Users - used to manage User accounts - see “User Accounts” on page 6-3.
• User Defined Fields - used to create new columns in the Census List - see
“User Defined Fields (Columns)” on page 6-12.
• Notes and Procedures - used to define a pre-set list of Notes and facilityspecific Procedures for Alarms- see “Alarm Notes” on page 6-19 and
“Procedures” on page 6-22.
• Application - used to reset Low Battery tags; enable Notes and Procedures;
and set default values for the Transport and Tamper features - see “Setting
Transport Times” on page 6-26.
• Tag Diagnostics - used to diagnose issues with Hugs tags - see “Tag
Diagnostics” on page 6-31.
6–2
Hugs User Guide
User Accounts
User Accounts
Once you have created standard User Groups with permissions, you can create
a User account for each person who will be using the system.
User Permissions
Below is a complete list of user permissions available in the software.
Configuration Access
Permission
Description
Modify configuration
The user can change settings in the PS System
Manager.
The user can create, delete and change user accounts.
Add/Delete/Edit Users
LonWorks Network
Permission
Description
Perform LonWorks
network /tag diagnostics
Change the LonWorks
network configuration
The user can access the Tag Diagnostics window.
The user can configure LonWorks devices.
Tags
Permission
Description
Discharge Tags
Signout/Transport Tags
The user can discharge tags.
The user can Transport an infant for a configurable period of
time.
The user can suspend the tag.
The user can disable the Babysense feature for the tag.
The user can manually admit tags.
The user can check the status of tags in the Census List.
The user can check the history of tags in the Census List.
The user can create or edit memos for tags.
Must have Kisses license (optional). The user can
discharge a tag without a Kisses match.
The user can change a tag’s description in the Census List.
The user can discharge a Kisses tag.
The user can acknowledge Auto Admit messages and
enter information for the infant.
Suspend Tags
Disable Babysense
Manual Admit Tags
Display Tag Status
Display Tag History
Edit Tag Memo
Discharge Hugs Tags
without final match
Edit Tag Descriptions
Discharge Kisses
Automatic Admit Tags
Hugs User Guide
6–3
User Accounts
General Software Administration
Permission
Description
Exit/Close the
application
Perform backup/restore
operations
Other Software
Administration Features
The user can exit the Hugs application software.
Open/Hide the Alarm
Window
Not used.
The user can perform other routine maintenance,
including viewing menu items, accessing Print setup,
changing column widths, and using the Modify Screens
feature. For more information about this feature, see
“Modifying the Layout of the Alarms-Events Window” on
page 4-39.
The user can open and hide (minimize) the Alarm
window. If this permission is not granted, the Alarm
window will stay on top until the alarm is cleared.
Miscellaneous
Permission
Description
Clear alarms/events
View Reports
Change password
The user can clear alarms in the Alarms-Events window.
The user can access the Reports tab.
The user can change his or her password in the Login
dialog box.
The user can bypass an Exciter to allow a Hugs tag to
pass through.
The user can send pages using the Send Page
command.
The user can reset the Output for an I/O Module.
Bypass the Exciter
Send Pages
Reset the IO Output
Channel
Use CCTV features
Mute Alarms
Print
6–4
The user has access to integrated CCTV functionality
(this is an optional feature). If this permission is not
allowed, the user will not see CCTV footage during an
alarm.
The user can mute alarms.
The user can print the Census List and view the Quick
History tab in the Alarms-Events window.
Hugs User Guide
User Accounts
Creating User Accounts
By default, there is a single User account created, Admin, with full access to the
system. This account cannot be changed or deleted, and should be assigned to
the System Administrator or another senior staff member. Be sure to assign a
new password.
Procedure:
To create a User Account
1
Select the Admin tab in the Hugs window.
2
Click the Add button, and enter a name for the user in the Login Name
and Full Name fields. The Login Name must be entered every time the user
logs in. The Full Name is useful for managing the system, and is stored in
the database.
Hugs User Guide
6–5
User Accounts
3
Enter a Password for the user; or leave the default password 12345
(1234_Abc for enhanced passwords) and check User must change password
at next Login. This forces the user to change his or her password the first
time he or she logs in to the system.
Optional settings:
a
For systems with Wiegand keypads, enter a unique Keypass code (any
number up to 65,434) for each user.
b
For systems with TAP pager systems, enter the ID number of the pager
carried by the user. This is necessary for the user to receive pages.
c
4
5
6
7
6–6
For systems using the access card reader option, see “Access Cards
(Passcards)” on page 6-10.
Click the Apply Group button.
To clear all permissions previously assigned to the user, click Clear All
Permissions.
Select one of the Groups from the list. Once a user has been assigned to a
group, his or her user permissions can be customized. A full list of the
permissions is described under “User Permissions” on page 6-3.
Click Save at the top of the Admin screen. The new User appears in the list
of Users on the left side of the screen.
Hugs User Guide
User Accounts
8
Select the new User from the list on the left side of the screen. Enter a
Timeout value under Settings. This is the user’s duration of inactivity
before the software automatically logs out the user (the maximum time is
99 hours and 59 seconds). This security feature helps to ensure that the
software cannot be used by unauthorized persons.
9
Under Max Password Age (days) enter the maximum number of days that
the same password can be used (from 1 to 999 days). After this period has
expired, the user will be prompted to change their password. Entering 0
allows the user to keep using the same password indefinitely.
10 Click Save to save the settings.
Hugs User Guide
6–7
User Accounts
Editing a User Account
To change the permission levels of an existing user account, select the user in the
list window and select or clear the check boxes.
You can change all fields except the Login Name. This ensures that each user of
the system has a unique account, so that the database accurately records who
performed what actions.
If you need to transfer access to the system from one staff member to another,
delete the first staff member’s account and then create a new account for the new
staff member.
6–8
Hugs User Guide
User Accounts
Deleting a User Account
To delete an existing user account, select the user in the Users list window and
click the Delete button.
Locking and Unlocking an Account
You can lock and unlock a user account by selecting or clearing the Account
Locked check box. When an account is locked, the user cannot access the
system.
If the Lock User Account after Max Retries Exceeded setting is enabled in the
System settings, this box will automatically be checked when a user has failed to
enter the right password after the number of attempts specified under Max
Login Attempts. To restore system access to the user, clear the Account Locked
check box and click Save.
Hugs User Guide
6–9
Access Cards (Passcards)
The Hugs system supports the use of Access Cards for the login procedure. If a
User loses their Passcard, they can still log on to the Hugs computer using their
User Name and Password. In order to use passcards, you must enable the
Passcard feature.
Procedure:
To enable the Passcard feature
1 Select the Admin tab > Users in the Hugs window and click on a User.
2
If you have the card, click Set Card. Swipe the card (or present over the
reader) when prompted.
3
Note
6–10
If you do not have the card, click Clear Card and the user will be prompted
to swipe the card (or present over reader) with the next login.
4 Click Save.
The User will only have to provide their card access information if they have clicked
Close when prompted for the information, or if they already had a card and now
have a new one.
Hugs User Guide
Clearing Access Cards (Passcards)
You must to clear the old Access Card information from the software before
reassigning that card to a new user.
Procedure:
To clear access card information
1
2
3
4
Note
Select the Admin tab > Users in the Hugs window.
Select the appropriate User in the list window.
Click the Clear Card button.
Click Save.
The user will have to log on with their user name and password to access the software,
and will then be prompted to swipe their new access card (or present over the reader)
to enter it into the software.
Hugs User Guide
6–11
User Defined Fields (Columns)
You can create new column headings in the Census List. By default, the
following columns are displayed in the Census List:
• Name
• ID
• Memo
• Transport
• Suspend
• Admitted
Note:
You can create up to 24 User Defined fields for your Hugs application.
User Defined Field Terminology
The following terms are used on the User Defined Fields screen:
Field
When you create a Field, it appears as a column heading in the Census List.
6–12
Hugs User Guide
Data
The term Data is used to describe
the contents in a drop-down list.
You cannot add Data to a text
field.
Procedure:
To add a new column to the Census List
1
Select the Admin screen tab at the top of the Hugs window and select the
User Defined Fields tab.
2
Click Add Field.
Hugs User Guide
6–13
6–14
3
A confirmation dialog box opens. Click Yes.
4
Enter a new column name in the Field/Data field (Item 1) for the new
column heading you wish to add to the Census List.
5
Click the arrow next to the Type field and select from the following options:
• Text - text in the column can be modified directly in the Census List
• Drop Down - a list box appears when you click the field in the Census
list
• Unique Drop Down - the value in the list box can only be used once
(for example, a room number)
Hugs User Guide
6
The Show on Admit Dialog check box is selected by default. Clear the
check box if you do not wish to have this column appear in the Admit dialog
box.
7
To display this field in the Detail area of the Alarms-Events box during an
alarm, select the Show in Details check box.
8
When you create a field with a drop-down or unique drop-down list, it is
automatically populated with the first data item entitled Data 1.
9
Type the data for the new column and hit Enter.Optionally, click the arrow
next to the black square to display the available colors for the text to appear
in the Census List (and Details area if selected in Step 7).
Hugs User Guide
6–15
10 To populate the list with more data, click the Add Data button.
11 The new column(s) automatically appears in the Census List.
6–16
Hugs User Guide
Procedure:
To delete a User-Defined column or data
Only those columns headings that have been created by the Administrator can
be deleted. The default column headings (see “Customizing the Census List” on
page 4-36) can only be hidden from view.
1 Select the Admin screen tab at the top of the Hugs window and select the
User Defined Fields tab.
2
Select the column you wish to delete under Field/Data and click the Delete
button.
3
Click the Delete button at the bottom of the screen. Click Yes on the
Confirmation dialog box.
4
The column is removed from the list of User Defined fields as well as the
Census List.
Hugs User Guide
6–17
5
6–18
Similarly, to remove data from the field, select the data and click Delete.
Hugs User Guide
Alarm Notes
Alarm Notes
The Hugs system can be configured to prompt staff to enter a brief note
whenever an alarm is cleared. The Alarm Notes box displays a choice of pre-set
messages (Quick Pick list) about the alarm; or if they prefer, they can type their
own message. The notes are stored in the database.
Quick Pick List
Procedure:
To create Alarm Notes
1
Hugs User Guide
Select the Admin screen tab at the top of the Hugs window and then select
the Application tab.
6–19
Alarm Notes
6–20
2
Select the Ask for notes on cleared alarm check box.
3
Select the Notes and Procedures tab.
4
Click Add and type a note in the space provided.
Hugs User Guide
Alarm Notes
5
Hit Enter to save the note. The note appears under Alarm Notes.
6
Continue to enter as many notes as needed.
Hugs User Guide
6–21
Procedures
Procedures
The Alarms-Events window can be configured to display facility-specific
response procedures when an alarm occurs. This ensures that staff members (or
new users, per diem, float staff etc.) have an “at a glance” clinical procedure
when they respond to an alarm. An example is shown below.
Note
6–22
See Appendix B- “Alarm Quick Reference” for descriptions of all alarms.
Hugs User Guide
Procedures
Procedure:
To add procedures to the Alarm Window
1 Select the Admin screen tab at the top of the Hugs window and then select
2
3
Click the Enable alarm procedures check box.
Select the Notes and Procedures tab.
4
Expand the heading by clicking the plus sign (+) and select the alarm(s) for
which you wish to add a procedure under Procedures.
Hugs User Guide
6–23
Procedures
6–24
5
Enter a Procedure in the text box next to the list of Procedures.
6
7
Click Save.
Continue to enter as many Procedures as needed.
Hugs User Guide
Resetting Low Battery Tags
Resetting Low Battery Tags
A review of the Low Battery Tags list should be a part of regular maintenance of
the system.
Warning:
When a Hugs tag has generated a Low Battery Alarm, the tag ID number
must be reset. This allows your facility to reuse that tag ID number when
ordering a replacement tag. Otherwise, the software will not allow a tag with
that ID number to be enrolled in the system.
This procedure should only be done when the low battery tag has been disposed
of.
Procedure:
To Reset Low Battery Tags
1
2
Under Low Battery Tags, select the tag that you wish to reset.
3
Click the Reset button.
Hit Enter to save the settings.
4
Hugs User Guide
6–25
Setting Transport Times
Setting Transport Times
You can set the Transport time that automatically appears under the Transport
column in the Census List.
Note:
Procedure:
6–26
The Transport time that is displayed under Transport in the Census List can always
be adjusted for each patient at any time.
To modify the Transport default setting
1
2
Under General, adjust the Default Transport time (hh:mm) spin timer or
click directly in the hh:mm field and enter the new default time that you
wish to set.
3
Hugs User Guide
Suspend Tamper Timeout
Suspend Tamper Timeout
The Suspend Tamper timeout is the duration that tamper alarms are disabled to
give staff time to do short procedures. The default value is set to two minutes
but you can set any duration between one and five minutes.
Procedure:
To set Suspend Tamper Timeout
1
2
Adjust the Suspend Tamper Timeout (mm) spin timer or click directly in
the mm field and enter the new time that you wish to set.
3
Hugs User Guide
6–27
Setting Alarm/Event Timers
You can adjust the timeout values for the following alarms and events:
• Admit Acknowledge Alarm
• Admit Acknowledge Event
• Check Tag Tightness Event
• Band Detached Alarm
Procedure:
6–28
To adjust the alarm/event timers
1
2
Click the appropriate alarm or event to highlight it in the list under Event
Configuration.
Hugs User Guide
3
Adjust the Timeout (mm:ss) spin timer or click directly in the mm:ss field
and enter the new time that you wish to set.
4
Hugs User Guide
6–29
Card Reader Setup
Card Reader Setup
Card reader port options can be configured under the Admin tab. These settings
are usually configured by the dealer during system setup.
Procedure:
6–30
To configure Card Reader options
1
2
Under Card reader setup, click the arrow and select an option from the
drop-down list of available COM ports.
3
Click Apply to save the settings.
Hugs User Guide
Tag Diagnostics
Tag Diagnostics
Tag Diagnostics is used to diagnose issues with Patient Security tags. Data
displayed indicates the relative quality of the transmission and reception of the
Patient Security system.
You can set various parameters to filter the messages, in order to concentrate on
messages from one device or group of devices.
Tag Diagnostics can be used for and not limited to the following:
• Hugs and Kisses tags not matching
• Door not locking down
• Tag Supervision Timeouts on site
• Tag Tamper not working
• Tag Low Battery issues
• Tag banding issues
• Tag not admitting
• Tag auto-discharging
Interpreting Results
The PS tag transmits a variety of status codes depending on what conditions are
occurring at the time of the transmission. These status codes can be displayed
and analyzed in real time using the Tag Diagnostics feature.
Generally, you should note the following:
• The more Receivers that see a Tag’s message, the more coverage you have.
• The higher the RSSI on each message, the stronger the signal being
received.
• If there are NO messages from a given tag, then the system is NOT seeing
the tag.
Hugs User Guide
6–31
Tag Diagnostics
The column headings in the Tag Diagnostics window are described here:
Rows beginning with the red exclamation mark are priority messages and need
to be addressed immediately.
6–32
Hugs User Guide
Tag Diagnostics
Specific Tags
Use this procedure to view messages for specific tags.
Procedure:
To view messages for a specific tag
1
the Tag Diagnostics tab.
2
Select the specific areas to be diagnosed for the quality of receiver coverage,
or click the Select All button to select all protected areas.
Hugs User Guide
6–33
Tag Diagnostics
6–34
3
Enter the ID number of the tag of interest (the default is All Tags) in the
Tag(s) field. To view message for several tags, enter each ID number,
separated by commas. Click Apply.
4
Select the Enable Message Display check box.
5
Messages received from the selected tag(s) appear in the Tag Diagnostics
window.
6
To stop messages, clear the Enable Message Display check box.
Hugs User Guide
Tag Diagnostics
7
Hugs User Guide
Clear all results displayed under Tag Diagnostics by clicking the Clear List
button.
6–35
6–36
Hugs User Guide
Chapter 7
TESTING
CHAPTER 0
Note
Your facility was thoroughly tested and verified when the Hugs system was
installed, however, it is suggested to perform checks on a regular basis to ensure
optimal performance, as conditions can change over time.
This chapter provides a list of guidelines to follow when checking your Hugs
system. It is recommended to have a Testing Procedure or Preventative
Schedule in place. Check with your dealer if you need assistance creating or
implementing this schedule.
Regular use of the Hugs system should immediately identify any coverage issues.
Hugs User Guide
7–1
Testing Guidelines
Testing Guidelines
Use the following list as a guideline when regularly checking your Hugs system:
Doors
You must test the Exciter and Receiver coverage on a monthly basis to ensure
that all door locks (if configured) and alarms are working properly. See Example
Procedure below:
Example Procedure to Check Doors
1
2
3
Select a tag that will be used only for testing purposes and name it Test Tag.
Use this tag to verify all doors and exits in the protected area.
Run a Report to view the activity for this tag. See “Hugs Tag Alarm
Summary” on page 5-11.
Low Battery List
Low Battery alarms are generated when a tag’s battery power drops below a
certain threshold. You must separate the low-battery tag from tags to be reused,
and inform the System Administrator. Information for the tag ID number must
also be reset. A tag with low battery indication should be removed from use within
48 hours of the alarm.
See “Resetting Low Battery Tags” on page 6-25 for details.
Tag Inventory
Tag usage must be rotated to ensure that the same tags are not being used all the
time. Run a Report to verify Tag Usage. See “Hugs Tag Usage Report” on
page 5-13.
7–2
Hugs User Guide
Appendix A
TAG INSTRUCTIONS AND
MAINTENANCE
CHAPTER 0
This appendix includes the following sections:
• Applying and Removing Hugs Tags
• Assessing Tag Fit
• Cleaning Tags
• Maintaining Tags
Hugs User Guide
A–1
Applying and Removing Hugs Tags
The Hugs tag should be placed on the opposite extremity or below other
hospital bracelets.
To apply the tag
1
Align the band with the tag slot.
2
3
4
Make sure “This side out” is on the outside, away from the infant’s skin.
Insert the band into the tag slot starting from the bottom of the tag.
Pull through until the brown material extends beyond the slot.
Wrap the tag around the baby’s ankle, with the tag on the outer aspect of the
ankle and insert the loose end of the band into the second tag slot.
5
6
A–2
Pull the band through, and listen for the battery status chime (two short
beeps). Check that the tag is snug and won’t rotate. The bottom (black) side
Hugs User Guide
of the tag and the band must be in light contact with the baby’s skin. See
“Assessing Tag Fit” on page A-4.
7
Trim both ends of the band. You do not need to round the edges since they
do not come in contact with the infant’s skin.
To remove the tag
1
3
Discharge the tag from the system.
Carefully cut the band with a pair of safety scissors. Work band pieces from
the bottom of the tag using aside-to-side rocking motion.
Return the tag for cleaning and reuse.
Hugs User Guide
A–3
2
Assessing Tag Fit
Assessing Tag Fit
When you apply a tag to the infant, you need to make sure that a secure fit is
obtained. A secure fit is defined as a fit snug enough to prevent the tag from
slipping over the heel while ensuring that the back of the tag maintains light
contact with the infant’s skin.
Procedure:
To assess a tag’s fit
It is recommended that a staff member examine each Hugs tag and tag site
regularly (per hospital policy) for appropriate fit and the absence of any skin
irritation.
• If skin irritation is noted, re-locate the tag site immediately.
• If the Hugs tag appears to be too tight, as evidenced by tag or band
impressions on the infant’s skin or the inability to move the tag on the skin
surface, remove the tag immediately and apply a new band.
• If the Hugs tag appears to be too loose, tighten it by pulling gently on the
band end until the fit is secure.
A–4
Hugs User Guide
Cleaning Tags
Cleaning Tags
The tag is not sterilized at the factory. You may wish to clean it before first use.
The Hugs tag can be cleaned using a soft-bristle brush. For minimal surface
degradation and cracking over time, use the following guidelines:
• First, consult with your Infection Control representative for cleaners
available to your hospital that have been approved for use on plastics.
• Use a disinfectant with no more than 20% alcohol or enzymatic cleaners
with a mild pH such as Enzol or Maxizyme.
• Do not use pathogenic cleaners specified for TB.
• Do not soak the tag.*
• Do not use an autoclave to clean the tag or serious damage may result.
*Note
It is very important to keep the tag from being totally submersed in water since it
completes the electrical circuit thereby falsely admitting the tag! When you remove
the “active” tag from the flowing water, a nuisance alarm triggers.
Hugs User Guide
A–5
Maintaining Tags
Maintaining Tags
Storing
• Avoid leaving tags in a detection field for long periods of time as this may
result in false alarms and can significantly reduce battery life.
• Do not store Hugs and Kisses tags together for the first hour after being
discharged, since unintentional bonding may occur.
• Separate low battery tags from tags to be reused.
• The Hugs tags should be stored at room temperature in the shielded bags
provided or in the tag dispenser as shown below. The tags can be stacked
to save space and it provides an easy way to rotate tag usage (tags are placed
in at the top of the dispenser and removed from the bottom).
Figure A.1 Hugs Tag Dispenser
A–6
Hugs User Guide
Maintaining Tags
Battery Status
Hugs Tags
• The Hugs system software automatically displays a Low Battery
notification if the Hugs tag enters a low battery state during use.
• If you do not hear the battery status chime (two short beeps) while
applying the band to the tag, immediately pull the tag from service and
give it to your System Administrator or Dealer for Tag Diagnostics. Apply
a new tag to the infant.
• The front of the Hugs tag shows the warranty date. The tag may have
many months of use after this date, but you should exercise caution when
using a tag out of warranty. Always listen for the battery status chime, and
check that the tag has Auto Admitted in the Hugs system software.
Handling Information
Battery Handling - this device contains a lithium battery. Do not force open,
heat to 212°F (100°C), or dispose of in fire.
X-rays - Do not directly expose the tag to X-rays. (The tag is not affected by
stray radiation.)
MRI - this tag contains metal components and is not approved for use near
MRI.
Hugs User Guide
A–7
Maintaining Tags
Regular Maintenance
Use the following tips to ensure that you get maximum use from the tags:
• Examine tags regularly for physical damage when they are received and
before each use
• Rotate tag usage - last in, last out
• Check the tag’s warranty date on the front of the Hugs tag. The tag may
have many months of use after this date, but you should exercise caution
when using a tag out of warranty. Always listen for the battery status
chime, and check that the tag has Auto Admitted in the Hugs system
software.
Between Uses
Hugs tags must “sleep” for ten (10) minutes between uses. If a Hugs and Kisses
tag have been bonded for any length of time, the Hugs tag must “sleep” for an
hour before being put back into service since the Hugs tag retains its bond
information for one hour after discharge.
Out of Service Tags
When a tag has reached the low battery state or is unfit for use (cracked surface,
past the warranty date etc.), return it to your System Administrator.
A–8
Hugs User Guide
Appendix B
ALARM QUICK REFERENCE
CHAPTER 0
The Quick Reference Table lists all alarms generated by the Hugs system
software.
Hugs User Guide
B–1
Appendix B- Alarms
Alarm Message
Hugs tags
“Tag Exit
Alarm”
“Gateway
Alarm”
“Tag
Tamper”
“Supervision
timeout”
“Duplicate
Hugs Tag ID
Detected”
“Improperly
Applied Tag”
“Band
Detached
Alarm”
“Transport
Time
expired”
“Tag loose—
check
immediately”
“Admit
Acknowledg
ement
Alarm”
“Tag Low
Battery”
“Low Battery
Tag –
CANNOT be
Admitted”
B–2
Cause
Tag has entered a
Exciter’s field while the
door is open without
being authorized for
Transport.
Tag has passed through
a Gateway and has not
returned within the
timeout period.
The band on the tag has
been cut or interfered
with.
Tag is no longer seen by
the system.
The system has detected
a newly admitted tag with
the same ID number as a
tag already admitted.
Tag has not been applied
properly.
A Tamper or Improperly
Applied Tag Alarm has
been cleared, but the tag
is still not securely
applied.
A transported tag has not
been returned within the
Transport period.
A Check Tag Tightness
event has occurred, and
the band on the tag has
not been tightened.
There are tags in the
system that have been
Auto Admitted without tag
admittance information
(description, zone,
Mother) being entered.
The tag’s battery is
nearing the end of its life.
User has applied to an
infant a tag that has
generated a low battery
alarm in the past.
Response
Possible abduction attempt. Implement
security procedure immediately.
Tag’s Heartbeat signal has not been seen by
the system for the timeout period. Confirm
that the infant is within the safe area.
Locate both tags, and remove them from the
system. Return one tag to Stanley
Healthcare Solutions, with a complete list of
all current tags.
Check the tag and apply properly.
Check the tag and apply properly. Replace
band if alarm persists.
Locate infant. Transport Return or Update
Transport period as appropriate.
Locate the infant, and tighten the band so
that the tag fits snugly.
You must acknowledge the tag’s admittance
then clear the alarm. The Event (if still
showing) will automatically clear from the
Event window.
Remove the tag from the system when the
infant is discharged or within 48 hours.
Remove the tag from the infant immediately,
and apply a new tag. Also reset battery
alarm information for the tag.
Hugs User Guide
Appendix B- Alarms
Alarm Message
Receivers
Cause
“High
Ambient
Noise”
Average noise around the
Receiver has exceeded
the RSSI threshold value.
“Coverage
Changed”
The RSSI Threshold for
the Receiver has been
raised.
Memory error in the
Receiver.
“Receiver
status error”
“Receiver
Unknown to
System”
“Communication
failure”
“Supervision
timeout”
Hugs User Guide
System has detected a
configured Receiver that
it has no record of.
System cannot
communicate with the
Receiver. It is no longer
seen on the LonWorks
network.
System is not receiving
messages from the
Receiver.
Response
1
Check that the Receiver is properly
installed. Single-antenna Receiver:
antenna points downward. Dual-antenna
Receiver: main antenna points
downward, secondary antenna points
away from metal.
2 Generate a Receiver Stats report. This
shows the RSSI, measured every 30
minutes. Check for a pattern in noise
variation. It may be possible to:
a) Identify noise sources, such as new
or mobile equipment. Eliminate
these or;
b) Optimize the RSSI Threshold. Set it
above the highest RSSI recorded in
the last week. Raising the threshold
may reduce Receiver coverage, and
if set too high, effectively disable the
Receiver. Retest coverage after
every change.
3 If coverage is inadequate as a result of
raising the RSSI Threshold, the
Receiver will have to be moved, or
another Receiver added.
Test Receiver coverage in the area of the
indicated Receiver.
The most likely cause is interrupted firmware
download. Download the firmware again. If
the problem persists, replace the Receiver.
Run Auto Configure, and install the Receiver
into the software.
Inspect the Receiver. Check power and
network connections. If these appear normal,
replace the Receiver: contact your dealer or
Stanley Healthcare Solutions.
These alarms auto-clear when the condition
ends. Intermittent alarms may be caused by
temporary conditions, such as unusually high
network traffic, or heavy demands on the
CPU. If the alarm appears constantly,
replace the device: contact your dealer or
B–3
Appendix B- Alarms
Alarm Message
Exciters/
Range
Extenders
“Master/
Slave
Conflict”
“Exciter door
open”
“Low Signal/
Power
Down”
“Device
Error”
“Communication
failure”
“Door Ajar”
“Service pin
message”
Exciters/
Range
Extenders
“Supervision
timeout”
PCs
“Supervision
timeout”
“CPU alarm
threshold
exceeded”
B–4
Cause
Response
Error between two (or
more) Exciters or Range
Extenders linked in a
Master/Slave
configuration.
An Exciter/Range
Extender configured for
Door Open Alarms has
been opened.
Exciter/Range Extender’s
signal is low, or the
device has lost power.
Check that the Exciters/Range Extenders
are linked via their M/S terminals. Make sure
each device is properly configured in the PS
System Manager. (The alarm will auto-clear
when the condition ends.)
Investigate why door was opened.
Implement security procedure if appropriate.
Exciter/Range Extender
is malfunctioning.
System cannot
communicate with the
Exciter/Range Extender.
It is no longer seen on the
LonWorks network.
The exit protected by the
Exciter has been left
open for the Timeout
period.
The service pin on the
Exciter/Range Extender
was pressed.
messages from the
Exciter/Range Extender.
Server has lost
communication with a
Client PC.
CPU loading on the
Server has exceeded the
set threshold.
Check the Exciter/Range Extender. Make
sure that the network and power connections
are secure, and that the antenna (red wire
inside case) has not been damaged. Check
that the device is not sitting on metal. (The
alarm will auto-clear when the condition
ends.)
Replace the Exciter/Range Extender.
Inspect the device. Check power and
Identify the Exciter and implement facility’s
security procedure.
This feature is for test purposes to check
communication between the device and the
Server.
Contact the operator of the Client PC, and
have them reconnect to the LAN.
Contact your dealer or Stanley Healthcare
Solutions for guidance.
Hugs User Guide
Appendix B- Alarms
Alarm Message
I/O
Modules
“I/O Module
Input Open”
“I/O Module
Input
Closed”
“Communication
failure”
“Supervision
timeout”
Pager
System
LonWorks
Network
Alarms
“Pager
Comm Error”
“Supervision
timeout”
“Message
queue
overflow”
System
Alarms
“Maximum
login
attempt”
“Database
record limit
exceeded”
Hugs User Guide
Cause
The input device of an I/O
Module is in the open
state.
The input device of an I/O
Module is in the closed
state.
System cannot
communicate with the I/O
Module. It is no longer
seen on the LonWorks
network.
messages from the I/O
Module.
The software could not
send a page message.
Network devices are
defined in the system but
no messages have been
received from any device
for 30 seconds.
The queue of messages
for the LonWorks device
has exceeded the
maximum allowed.
A user has failed to enter
the correct password.
The maximum number of
tags or devices, as
granted in the software
license, has been
exceeded.
Response
This alarm is a configurable setting.
Response depends on facility procedures.
This alarm is a configurable setting.
Response depends on facility procedures.
Inspect the I/O Module. Check power and
replace the I/O Module: contact your dealer
or Stanley Healthcare Solutions.
Check that the Pager is connected to the
Server and powered.
Check that the network wire is securely
connected to the card. If the connection
seems OK, there may be a problem with the
LonWorks card. Contact your dealer or
This is a temporary condition caused by
unusually high network traffic, or heavy
demands on the CPU.
This is a configurable alarm. The maximum
number of login attempts is set in the System
tab of the PS System Manager. The user
name of the person attempting to log in is
recorded in the database.
Obtain a new license from Stanley
Healthcare Solutions, and update the license
using the Update License command.
B–5
Appendix B- Alarms
B–6
Hugs User Guide
Index
Index
B
A
Access Card, 4-3
clearing, 6-11
entering information, 6-6
Add Data, 6-16
BabySense
Check Tag Tightness event, 324
suspending for a tag, 4-34
Tag Loose alarms, 3-12
Band Detached Alarms, 3-14
Battery
reset tags, 6-25
status, A-7
Add Field, 6-13
Admin Tab, 2-13
Bypassing an Exciter, 4-22
Admitting an Infant, 4-6
Alarm Notes, 6-19
C
Alarm Notes Report, 5-12
Card reader setup, 6-30
Alarm Quick Reference, B-1
Alarm Window, 3-3
Alarm
Window
Settings, 3-5, 3-23
Elements/
Census List
column width, 2-11
popup menu commands, 2-9
window size, 2-11
Alarm/Event Timers, 6-28
Census Tab, 2-7
Alarms
alarm types, B-1
Band Detached Alarms, 3-14
clearing, 3-6
Door Ajar Alarms, 3-17
Exit Alarms, 3-9
Improperly Applied Tag
Alarms, 3-13
suspending Tamper Alarms to
change a band, 4-34
Tag Loose alarms, 3-12
Tamper Alarms, 3-10
Transport Time Expired
Alarms, 3-11
Census Toolbar, 2-8
Changing Columns, 2-11
Changing Your Password, 4-5
Charts Feature, 5-9
Check Tag Tightness Event, 3-24
Cleaning Tags, A-5
Clear, 3-5, 3-23
Clear Alarm, 3-5, 3-23
Clear All, 3-5, 3-23
Clearing Access Cards, 6-11
Clearing Alarms, 3-6
Alarms-Events Box, 3-3
Clearing Events, 3-28
All Tags, 4-48
Clearing Pictures, 4-29
Applying Tags, A-2
Color Coding, 2-8
Auto Discharged Tags, 3-15
Configuration History, 5-4
Hugs User Guide
I–1
Index
Custom Reports, 5-18
Customizing the Census List, 4-36
D
Daily Procedures, 4-1
Description, 3-5, 3-23
Details, 3-5, 3-23
Details Box, 2-6
Disable BabySense, 2-10, 4-34
Discharge, 2-9
Discharging an Infant, 4-16
Displaying Pictures, 4-28
Displaying Tag History, 4-15
docking a pane, 4-39
Docking Positions, 4-41
Door Ajar Alarms, 3-17
Door Ajar Event, 3-26
Duplicate Names, 2-8, 4-8
Duplicate Tag ID Alarms, 3-19
E
Edit Memo, 4-26
Enable Message Display, 6-34
Event Window, 3-22
Exciter
bypassing, 4-22
overview, 1-7
Exit Alarms, 3-9
Exporting Reports, 5-23
G
Getting Help, 2-15
H
Heartbeat message, 1-2
Heartbeat signal, 3-11
Help File, 2-15
History, 2-9, 4-15
Hugs Resource Kit, 1-3
Hugs System Components, 1-3
Hugs System Overview, 1-2
Hugs Tag
admitting, 4-6
alarm types, B-2
BabySense, suspending for a
tag, 4-34
changing Zones, 4-13
discharging, 4-16
History, 2-9
manually admitting, 4-44
Memos, 4-26
resetting low battery
information, 6-25
suspending Tamper Alarms to
change a band, 4-34
tag memos, 4-26
Transport Return, 4-23
transporting, 4-17
Hugs Tags
overview, 1-4
Facility Maps, 3-2
Hugs Tags Events
Check Tag Tightness event, 3-24
Door Ajar event, 3-26
Loiter event, 3-27
Fitting, A-4
Hugs Tags Reports, 5-5
F
I–2
Font Size, 2-3
Hugs User Guide
Index
I
N
Improperly Applied Tag Alarms, 313
Notes and Procedures tab, 6-20
O
K
Only This Client, 4-44
Keypads
assigning users a code for, 6-6
P
Limitation of Liability, 1-3
Pager Systems
TAP
entering ID number in user
account, 6-6
Locate, 2-10, 4-32
Passcards, 6-10
Locating Tags, 4-32
Password, 4-5
Locking a User Account, 6-9
Log, 5-5
Passwords
assigning, 6-6
changing, 4-5
Logging Out, 4-4
Patient Security (PS) Server, 1-8
Login, 4-2
changing your password, 4-5
logging out, 4-4
timeout setting, for individual
users, 6-7
with access card, 4-3
Permissions, 6-3
L
Latex-Free Parts, 1-4
Loiter Event, 3-27
Low Battery Alarms
second alarm warning, 3-18
Pictures, 4-28
Popup Menu Commands, 2-9
Print, 6-4
Printer Ready button, 5-21
Printing, 2-17
Procedure Box, 2-6
Procedures, 3-5, 3-23, 6-22
M
Main Interface, 2-2
Q
Manual Admit, 4-44
Quick Access Menu, 2-14
Map Window
size, changing, 2-5
Quick History, 3-28
Modify Screens, 1-9, 2-5, 4-39, 6-4
MRI, A-7
Mute, 3-5, 3-23
Muting Alarms, 3-8
Hugs User Guide
Quick History Tab, 2-6
R
Receivers, 1-6
Removing Tags, A-2
I–3
Index
Rename column, 4-37
Supervision Alarms, 3-11
Report View, 5-6
Suspend Tamper, 4-24
Reports
charts, 5-9
custom reports, 5-18
filtering, 5-17
formats, 5-6
Generating, 5-8
printing, 5-21
types of, 5-3
viewing remotely, 5-20
Suspend Tamper Timeout, 6-27
Suspend/Resume Tamper, 2-10
Suspending BabySense, 4-34
Suspending Tamper Alarms, 4-34
System Alarms, 3-22
T
Tag Diagnostics, 6-31
Reports Tab, 2-12
tag dispenser, A-6
Reset Low Battery Tags, 6-25
Tag Fitting, A-4
Resource, 1-3
Tag Inventory, 7-2
Resume Tamper, 4-25
Tag Loose Alarms, 3-12
Return Prompt, 4-23
Tag Maintenance, A-1
Returning an Infant, 4-23
confirm infant’s return, 4-23
Row colors, 2-8
Tag/Infant Information, 4-10
S
Tamper Alarms, 3-10
suspending, 4-34
Safe Area, definition, 1-2
Testing, 7-1
Screen Tabs, 2-3
Toolbar, 2-8
Select note
reason, 3-7
from
list
or
enter
Touch Screen Interface, 2-16
Transport, 2-10
Set Picture, 2-10
Transport Return, 4-18
Setting Transport Times, 6-26
Transport
Transport, 2-10
Show columns, 4-38
Show in Details, 6-15
Return/Update
Show on Admit Dialog, 6-15
Transport time
update, 4-19
Software CD, 1-5
Transport Time Expired Alarms, 3-11
Status Bar, 2-15
Transport Times, 6-26
Storing, A-6
Transporting an Infant, 4-17
Summary View, 5-6
I–4
Tag Memos, 4-26
U
Hugs User Guide
Index
Unlocking a User Account, 6-9
Update Transport, 4-19
Updating the Transport Time, 4-19
User Accounts, 6-3
changing, 6-8
creating, 6-5
Deleting, 6-9
locking and unlocking, 6-9
User Administration, 6-1
User Information, 2-15
User Permissions, 6-3
User-Defined Fields (Columns), 612
W
Warnings, 1-5
What’s New, 1-9
Workstation, 1-8
X
X-rays, A-7
Z
Zones
changing for a tag, 4-13
how they work, 3-2
Hugs User Guide
I–5
Index
I–6
Hugs User Guide

Hugs User Guide 805U1601 Rev 20

Transcription

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