global retail job model

Transcription

Hay Group retail sector
international capabilities
Contents
-
About Hay Group and our retail practice
-
Insight into our clients
-
Hay Group reward information services
-
Hay Group’s global coverage
-
Our retail strengths and growth potential
-
Hay Group PayNet
-
Global retail job model
-
Tailored, local retail solutions
© 2010 Hay Group. All rights reserved
2
About Hay Group
We have 88
offices in 47
countries
around the
globe
We have 2,600
employees on
the ground to
add local
support across
all industries
We work with
more than
14,500
International
organizations
We have been
International
helping
clients across
organizations
the private,
public and not work since 1943
for profit
sectors
3
Our retail practice
The retail industry is a key focus for Hay Group

The retail industry represents over 14% of U.S. revenue

We have a sound understanding of the business drivers and how different companies structure their
businesses to be successful in this highly competitive industry

We have significant databases covering organization design, role design, metrics, performance
expectations as well as all aspects of rewards

Our experienced retail consultants spend 90%+ of their time consulting with other retailers across the
globe, including the following major multi-national names in the industry
4
More representative retailers
5
Clients that participate in
multiple countries
Companies
Number of countries
Wal-Mart Stores, Inc.
Bulgari Corporation of America
Richemont
Inter IKEA Systems B.V.
Carrefour SA
Office Depot, Inc.
Marks & Spencer (Ireland) Ltd.
Jysk A/S
Makro
Tesco PLC
Decathlon SA
Benetton
Metro Cash & Carry
OBI Group Holding GmbH
Leroy Merlin
V.F. Corporation
The Gap, Inc.
ACCO Brands Corporation
Auchan Group
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18
18
17
14
13
8
8
8
7
6
6
6
6
6
6
5
5
5
6
Hay Group reward information services
Hay Group

Our reward data covers more than 100 countries

All of our data is job sized, in addition to job title matched

We have rigorous quality checks in place

We have a sector approach that allows us to be a global and local partner in delivering
and interpreting data

We have a global retail job model that allows us to deliver consistent and comparable
data
7
Global coverage

Our reward data covers more than 100 countries (electronic data in almost 80
countries)

We have more that 14,500 clients participating, with half of these being international

We have 12 million incumbents’ pay data
Key:  Non-interactive data
 Electronic data
8
Retail sector coverage

Our global data for the retail sector covers 2,120,799 incumbents

25 retailers participate in five or more country databases

Many Fortune ranked retailers participate in our database around the world
Key:  Countries with strong retail data
 Countries with retail data
 Countries without retail data
9
Where our retail strengths are
Country
Number of
participants
Country
Number of
participants
Australia
Belgium
Brazil
Canada
China
Czech Republic
France
Germany
Greece
Hong Kong
Hungary
India
Ireland
Italy
17
55
16
20
28
26
39
14
23
23
12
21
12
17
Lithuania
Netherlands
Poland
Portugal
Russian Federation
Saudi Arabia
Slovakia
Spain
Sweden
Switzerland
Turkey
Ukraine
United Arab Emirates
United Kingdom
13
24
41
22
17
15
15
16
28
14
36
14
31
38
Japan
20
United States of America
160
10
Summary of global offerings
Our core and recommended survey platform is PayNet (online), however,
we can deliver reward information in other form, such as:

Standard reports

Tailored reports

Market data presented in excel format

Reward Pinpoint
11
Hay Group PayNet

Online portal that provides instant access to the most timely, reliable and
comprehensive reward and benefits information available on the market today

A series of easy-to-use tools allows quick analysis of the information to help you
manage your reward program

Our global methodologies allow you to make meaningful comparisons between
industries, job families and markets all around the world

Our local expertise ensures you can get the ‘real picture’ of what is happening in any
given market
The numbers
Working with Hay Group gives you access to data covering
Backed by
12 million
incumbents
2,000 HR
experts
More than
More than
14,500
100
organizations countries
All major
industries
in 88 offices
speaking 41
languages
12
PayNet database overview
PayNet database facts:

Includes over 2,430 organizations and more than 1.5 million employee records

Over 50 cross-industry families (e.g. human resources, finance, marketing, logistics,
etc.) as well as sector focused families (e.g. retail operations, merchandising, loss
prevention, etc.)

Over 3,000 jobs from File Clerk to CEO

Provides market data for 19 compensation elements from base salary through total
remuneration

Customize markets by geography, industry, ownership, employee size and revenue or
set up a peer market

Multiple approaches to obtaining market data (job pricing, Hay Reference Level , your
grades/bands, spot pricing and job mapping)

6 quick and easily generated outputs including Excel, CSV, Power Point and Word

Your own dedicated account manager to provide you unlimited support

Unprecedented linkage between our job models and job sizing methodology which helps
to further your understanding, analyzing and pricing of jobs

Unlimited queries and users
13
Global retail job model
FAMILY
SUBFAMILY
Executive
Reference
Level
99
RETAIL OPERATIONS
(RL)
Regional
Management
(RLA)
Store
Management
(RLB)
MERCHANDISE OPERATIONS
(ME)
Supervision
and Sales Staff
(RLC)
Inventory
Planning
(MEA)
Sourcing
(MED)
Merchandising
/ Range and
Space Planning
(MEC)
(MEZ99)
Head of Merchandise Operations
(0400)
(RLZ99)
Head of Retail Operations
Executive
Reference
Level
99
(RLA99)
Head of Region
(RLB99)
20
(RLA20)
Regional Manager
II / District
Manager V
(RLB20)
Store Manager
VIII
19
(RLA19)
District Manager
IV
(RLB19)
Store Manager VII
18
(RLA18)
Regional Manager
I / District
Manager III
(RLB18)
(RLC18)
Store Manager VI /
Department / Sales
Assistant Store
Manager VII
Manager VII
Buying
(MEB)
DESIGN
(DE)
Loss
Prevention
(LPA)
Design
(DEA)
(LPZ99)
Head of Loss
Prevention
(DEZ99)
Head of Design
(MED99)
Head of
Sourcing
(MEC99)
Head of
Merchandising
(LPA99)
(DEA99)
(MEA20)
(MEB20)
Buying Director
(MED20)
(MEC20)
Merchandising
Director
(1423)
(LPA20)
Loss Prevention
Director
(DEA20)
Technical Design
Director
(MEA19)
(MEB19)
(MED19)
(MEC19)
(LPA19)
(DEA19)
Designer II
(MEC18)
Merchandising
Controller
(LPA18)
Manager of Loss
Prevention
(MEA99)
(MEB99)
Head of Buying
(RLC20)
(RLC19)
(RLC99)
LOSS
PREVENTION
(LP)
(MEA18)
(MEB18)
Buyer II
(MED18)
Manager of
Sourcing
Packaging
Manager
(DEA18)
Designer I
Technical
Designer II
14
Available local retail reports
Countries
Databases*
Compensation reports**
Benefits reports***
Belgium
x
x
x
Canada
x
x
x
China
x
x
x
Czech Republic
x
x
France
x
x
x
Greece
x
x
x
Hong Kong
x
x
x
Hungary
x
x
x
Italy
x
x
x
Netherlands
x
x
x
Poland
x
x
Portugal
x
x
x
Russia
x
x
x
Slovakia
x
x
Spain
x
x
x
Turkey
x
x
x
Ukraine
x
x
x
United Kingdom
x
x
x
United States
x
x
x
*Databases may not be retail only
**Compensation reports are retail specific
*** Country may provide a separate benefits report or a benefits prevalence section in the compensation report
15
Reward Pinpoint details
Standardized benchmarking analysis on all total remuneration elements,
on an employee basis
Company vs. market comparisons are provided for 18 elements of Total
Remuneration

Including Base Salary, Short Term Incentives, Long Term Incentives, Allowances and 8
key benefit areas
Available in 65 countries
Priced at $3,500 per country
16
Reward Pinpoint sample 1
Executive Summary
17
Management Summary
18
Detailed Summary
19
Hay Group’s local presence
Africa
Cape Town
Johannesburg
Pretoria
Asia
Bangkok
Beijing
Hong Kong
Jakarta
Kuala Lumpur
Mumbai
New Delhi
Seoul
Shanghai
Shenzhen
Singapore
Tokyo
Europe
Athens
Barcelona
Berlin
Bilbao
Birmingham
Bratislava
Bristol
Brussels
Bucharest
Budapest
Dublin
Frankfurt
Glasgow
Helsinki
Istanbul
Kiev
Lille
Lisbon
London
Madrid
Manchester
Milan
Moscow
Oslo
Paris
Prague
Rome
Stockholm
Strasbourg
Vienna
Vilnius
Warsaw
Windsor
Zeist
Zurich
Middle East
Dubai
Tel Aviv
North America
Atlanta
Boston
Calgary
Charlotte
Chicago
Dallas
Edmonton
Halifax
Kansas City
Los Angeles
Mexico City
Montreal
New York Metro
Ottawa
Philadelphia
Regina
San Francisco
San José (CR)
Toronto
Vancouver
Washington DC Metro
Pacific
Auckland
Brisbane
Canberra
Melbourne
Perth
Sydney
Wellington
South America
Bogota
Buenos Aires
Caracas
Lima
Santiago
Sao Paulo
20
Our global retail team
We never outsource our support. Every Hay Group team member you
meet is trained by us, employed by us and supported by us
We are here to provide a fast, responsive service, wherever you are and
whenever you need us:
Craig Rowley
Maryam Morse
Global retail practice leader
Based in Dallas, US
[email protected]
National retail reward practice leader
Based in Dallas, US
[email protected]
Nancy Kirby
Kristen Zola
Reward information services sector leader, retail
Based in Philadelphia, US
[email protected]
Reward information services client manager, retail
Based in Philadelphia, US
[email protected]
21
Appendix–list of jobs
Design
Technical Design Director
Designer II
Designer I
Technical Designer II
Associate Designer
Technical Designer I
Associate Technical Designer
Assistant Designer
Assistant Technical Designer
Head of Design
Loss Prevention
Head of Loss Prevention
Loss Prevention Director
Manager of Loss Prevention
Loss Prevention Supervisor
Merchandise Operations
Inventory Planning Director
Inventory Planning Manager
Inventory Planner II
Inventory Planner I
Assistant Inventory Planner
Head of Buying
Buying Director
Buyer II
Buyer I
Assistant Buyer II
Assistant Buyer I
Buying Administrator
Head of Merchandising
Merchandising Director
Merchandising Controller
Merchandiser III
Range and Space Manager
Merchandiser II
Visual Manager
Space Planner
Visual Merchandiser
Merchandiser I
Window Dresser
Head of Sourcing
Manager of Sourcing
Packaging Manager
Sourcing Specialist II
Packaging Analyst
Sourcing Specialist I
Sourcing Assistant
Head of Merchandise Operations
Retail Operations
Head of Region
Regional Manager II
District Manager V
District Manager IV
Regional Manager I
District Manager III
District Manager II
District Manager I
Store Manager VIII
Store Manager VII
Store Manager VI
Assistant Store Manager VII
Store Manager V
Assistant Store Manager VI
Store Manager IV
Store Operations Manager
Assistant Store Manager V
Store Manager III
(continued)
22
Retail Operations (continued)
Assistant Store Manager IV
Store Manager II
Assistant Store Manager III
Store Manager I
Assistant Store Manager II
Store Management Trainee
Assistant Store Manager I
Department/Sales Manager VII
Department/Sales Manager VI
Department/Sales Manager V
Department/Sales Manager IV
Department/Sales Manager III
Department/Sales Manager II
Department/Sales Manager I
Sales Assistant V
Fish Assistant/Butcher/Baker
Sales Assistant IV
Sales Assistant III
Chief Cashier
Sales Assistant II
Cashier/Check-out Operator II
Sales Assistant I
Cashier/Check-out Operator I
Stock Replenishment Assistant
Head of Retail Operations
Logistics/Supply Chain
Head of Purchasing/Procurement
Purchasing Manager
Purchasing Agent
Buyer II
Buyer I
Head of Materials
Materials Manager
Production Control Manager
Warehouse Manager
Production Planner
Warehouse Supervisor
Stock Clerk
Forklift Operator
Head of Distribution/Transportation
Logistics Operations Manager
Logistics Specialist
Traffic Manager
Import/Export Supervisor
Dispatcher
Import/Export Specialist
Import/Export Clerk
Truck Driver
Head of Logistics/Supply Chain
Marketing
Market Research Manager
Market Analyst/Business Development
Officer III
Officer II
Officer I
Marketing Research Analyst II
Marketing Research Analyst I
Group Product/Brand Manager
Brand/Product Manager IV
Brand/Product Manager III
Brand/Product Manager II
Brand/Product Manager I
Assistant Brand/Product Manager
Trade Marketing Manager
Assistant Trade Marketing Manager
Head of Corporate Affairs
(continued)
23
Marketing (continued)
Head of Internal Communications
Government Relations Representative
Internal Communications Manager
Market Communications Manager
Public Relations Representative II
Internal Communications Specialist
Promotions Manager
Public Relations Representative I
Public Relations Assistant
Promotions Assistant
Head of E-Commerce
E-Commerce Manager
E-Commerce Product Manager
E-Commerce Analyst
Head of Marketing
Property Management
Head of Real Estate
Real Estate Manager
Real Estate Supervisor
Real Estate Analyst
Head of Energy and Facility
Management
Facilities Maintenance Manager II
Facilities Maintenance Manager I
Facilities Maintenance Supervisor
Facilities Assistant II
Facilities Assistant I
Head of Construction
Construction Manager
Construction Site Manager
Construction Site Foreman
Head of Property Development
Quality Assurance
Quality Assurance/Quality Control
Manager
Supervisor
Chemical Technician IV
Technician III
Technician II
Technician I
Compliance Manager
Compliance Officer II
Operations Auditor
Compliance Officer I
Head of Quality Assurance/Quality
Control
Administration/Support/Service
Office Manager III
Administrative Assistant II
Office Manager II
Administrative Assistant I
Office Manager I
General Clerk V
General Clerk IV
General Clerk III
General Clerk II
General Clerk I
Secretary VI
Secretary V
Secretary IV
Secretary III
Secretary II
Secretary I
Translator II
Security Supervisor
(continued)
24
Administration/Support/Service (cont.)
Translator I
Armed Guard
Chauffeur
Receptionist/Switchboard Operator II
Watchman/Guard
Receptionist/Switchboard Operator I
Groundskeeper
Housekeeper
Desktop Publishing Supervisor
Graphics Artist II
Desktop Publisher II
Graphics Artist I
Desktop Publisher I
Word Processing Operator III
Word Processing Operator II
Word Processing Operator I
Photocopy Machine Operator
Call Center
Call Center Manager
Call Center Supervisor
Call Center Specialist
Operator III
Operator II
Operator I
Category Management
Category Manager IV
Category Manager III
Category Manager II
Category Manager I
Category Analyst
Category Assistant
Customer Service
Technical Customer Service Team
Leader
Technical Customer Service
Representative IV
Representative III
Representative II
Representative I
Customer Service Manager
Customer Service Team Leader
Customer Service Representative IV
Customer Service Representative III
Customer Service Representative II
Customer Service Representative I
Head of Customer Service
Engineering
Engineering Manager
Process Engineering Manager
Engineer VI
Engineer V
Engineering Supervisor
Engineer IV
Engineer III
Engineer II
Engineer I
Engineering Technician Supervisor
Technologist/Technician VI
Technologist/Technician V
Design Drafter
Technologist/Technician IV
Drafter
Electronic Technician II
Technologist/Technician III
Electronic Technician I
Technologist/Technician II
(continued)
25
Appendix–list of jobs (cont.)
Engineering (continued)
Technologist/Technician I
Head of Engineering
Executive/Management
Chief Administrative Officer
Chief Executive Officer
Chief Operating Officer
Head of Strategic Planning
Division Head
Group Head
Finance and Accounting
Controller
Treasurer
General Accounting Manager
Accountant V
Accounting Supervisor II
Management Controller
Accountant IV
Accountant III
Payroll Manager
Accountant II
Accounting Supervisor I
Accountant I
Payroll Coordinator
Accounts Clerk IV
Payroll Clerk II
Accounts Clerk III
Payroll Clerk I
Accounts Clerk II
Accounts Clerk I
Head of Internal Audit
Audit Manager
Auditor III
Auditor II
Auditor I
Head of Tax
Tax Manager
Tax Accountant III
Tax Accountant II
Tax Accountant I
Tax Analyst II
Tax Analyst I
Head of Shareholder Relations
Financial Planning Manager
Credit Manager
Finance Manager
Financial Sub-Section Manager
Financial Analyst IV
Credit Analyst/Representative II
Financial Analyst III
Financial Analyst II
Financial Analyst I
Credit Analyst/Representative I
Chief Financial Officer
Health and Environment
Environmental Manager
Environmental Professional IV
Environmental Professional III
Environmental Professional II
Environmental Professional I
Employee Health and Safety Manager
Safety Professional IV
Safety Professional III
Safety Professional II
Safety Professional I
Industrial Nurse
Head of Health, Safety and
Environmental Affairs
Human Resources
Human Resources Manager
HR Generalist III
HR Generalist II
HR Generalist I
(continued)
26
Human Resources (continued)
Human Resources Administrator
Human Resources Assistant
Head of Training and Development
Training and Development Manager
Training and Development Specialist III
Training and Development Specialist II
Training and Development Specialist I
Head of Compensation and Benefits
Compensation and Benefits Manager
Compensation and Benefits Specialist II
Compensation and Benefits Specialist I
Compensation and Benefits Analyst
Head of Organization Development
Head of Recruiting
Recruitment Manager
Recruitment Officer
Recruiter
Head of Labor Relations
Employee/Labor Relations Manager
Employee/Labor Relations
Representative
Head of Human Resources
Information Technology
Software Development Manager
Application Architect
Development Project Leader
Programming Consultant
Technical Consultant
ERP/SAP Configurer
Systems Analyst II
Application Designer
Systems Analyst I
Web Administrator
Application Developer II
Implementation Engineer
Test Developer
Web Developer II
Application Developer I
Tester II
Analyst Programmer II
Tester I
Web Developer I
Analyst Programmer I
Network Integrator
Network Architect
Network Operations Manager
Group Ware Specialist
Systems Specialist III
Business Analyst
Network Administrator II
Network Designer
Network Administrator I
Systems Specialist II
Technical Support Specialist
Systems Specialist I
Network Management Analyst
Field Service Engineer
Information Center Manager
IT Operations Manager
Information Center Analyst II
Operations Team Leader II
Contract (SLA) Manager
Information Center Analyst I
Operations Team Leader I
Systems Administrator
Computer Operator II
Planner
Support Assistant
(continued)
27
Information Technology (continued)
Computer Operator I
Help Desk Analyst
Assistant Computer Operator
Database Manager
Data Security Specialist
Database Architect
Database Administrator
Database Analyst
Assistant Database Analyst
Data Entry Operator II
Data Entry Operator I
Chief Information Officer
Head of Information Technology
Legal
Paralegal Supervisor/Manager
Paralegal III
Paralegal II
Paralegal I
Legal Advisor IV
Legal Advisor III
Legal Advisor II
Legal Advisor I
Head of Law/Legal Executive
Project Management
Projects Department Manager
Project Leader
Project Manager IV
Project Manager III
Project Manager II
Project Manager I
Project Analyst II
Project Analyst I
Production
Plant Manager
Superintendent/Production Manager
General Supervisor II
General Supervisor I
Unit Supervisor IV
Unit Supervisor III
Unit Supervisor II
Chemical Operator IV
Unit Supervisor I
Process Operator III
Process Operator II
Process Operator I
Plant/Site Engineering and/or
Maintenance Manager
Maintenance Superintendent II
Maintenance Superintendent I
General Maintenance Supervisor II
General Maintenance Supervisor I
Maintenance Unit Supervisor IV
Maintenance Unit Supervisor III
Maintenance Unit Supervisor II
Maintenance Technician II
Maintenance Unit Supervisor I
Tool and Die Maker
Electrician II
HVAC Technician
Production (continued)
Machinist
Maintenance Technician I
Mechanical Fitter
Millwright
Carpenter
Electrician I
Mechanical Technician II
Plumber/Pipe Fitter
(continued)
28
Production (continued)
Welder
Mechanical Technician I
Painter
Electrician Assistant
Maintenance Assistant
Head of Manufacturing
Head of Operations (Non-Manufacturing)
Research and Development
Research and Development Manager
Scientist/Researcher VI
Laboratory Manager
Research and Development Supervisor
Scientist/Researcher V
Scientist/Researcher IV
Scientist/Researcher III
Scientist/Researcher II
Technician Supervisor
Scientist/Researcher I
Researcher/Technician
Laboratory Technician
Head of Research and Development
Head of Marketing and Sales
Sales
Head of Sales
Sales Plans and Programs Manager
Sales Training Manager
Sales Plans and Programs Specialist
Sales Trainer
Telesales Supervisor
Telesales Operator III
Telesales Operator II
Telesales Operator I
Merchandiser
Regional Sales Manager
Area/District Sales Manager
Sales Representative IV
Sales Representative III
Sales Representative II
Sales Representative I
National/Key Accounts General Manager
National/Key Accounts Manager II
Business Developer II
National/Key Accounts Manager I
Business Developer I
National/Key Accounts Associate
29

global retail job model

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