2015 Annual report - The Independent Community Bankers of America
Transcription
2015 Annual report - The Independent Community Bankers of America
community banks: making hometowns FLOURISH 2015 annual report COMMUNITY BANKS: Making Hometowns Flourish Membership............................................................2 Advocacy...............................................................10 Education.............................................................. 18 Solutions...............................................................24 Leadership...........................................................32 Letter from ICBA’s Chairman and ICBA’s President and CEO In 2015, the Independent Community Bankers of America® and the nation’s community banks continued our passionate pursuit of ICBA’s singular mission: To create and promote an environment where community banks flourish. Community banks carried on their work of helping hometown neighbors and small businesses prosper amid an uncertain economic recovery and evolving financial landscape. Meanwhile, ICBA led the industry to numerous advocacy successes, transformed our educational platform, and added even more offerings under our suite of products and services. In Washington, ICBA and America’s community bank advocates achieved tangible results due to our industry’s extraordinary reputation and influence in the nation’s capital. In addition to the congressional passage of several regulatory relief provisions from ICBA’s Plan for Prosperity platform as well as mortgage and call report relief at the banking agencies, the industry successfully stood up to a backdoor tax hike on Federal Reserve members and the Financial Accounting Standards Board’s ill-advised accounting reforms. The launch this year of Community Banker University® expanded and modernized ICBA’s approach to community banker education. The ICBA Community Banking LIVE® national convention, Washington Policy Summit and third annual Leadership Development Conference remained the industry’s hallmark educational and networking destinations. Meanwhile, the diverse resources and support available from the ICBA Services Network® and ICBA Marketing and Communications team helped community banks remain competitive and top-of-mind for current and potential customers. ICBA thanks its affiliated state community banking associations and the nation’s community bankers for a successful and memorable year—one for which we can all be proud. With continued partnership and involvement, there is no limit to what we can achieve, on behalf of community banks themselves and the communities we call home. Thank you, and best wishes for the year ahead. All the best, Jack A. Hartings ICBA Chairman Camden R. Fine ICBA President and CEO MEMBERSHIP ICBA’s mission is to create and promote an environment where community banks flourish. At the Heart of Banking we have your back Located in small towns, suburbia and big-city neighborhoods, community banks have 51,000 locations nationwide and employ 700,000 Americans. They hold $3.8 trillion in assets, $3 trillion in deposits, and $2.5 trillion in loans to consumers, small businesses and the agricultural community. In 2015, ICBA and the nation’s community banks continued their passionate pursuit of ICBA’s singular mission: To create and promote an environment where community banks flourish. With a time-tested business model based on personal relationships as well as a commitment to technological innovation, the community banking industry remained thriving stalwarts in their communities. A full 48 percent of ICBA member community banks have been in business and helping their communities flourish for at least 100 years. The association’s membership market share grew again this year, as it has year-over-year since 2009. Nearly 2,700 community banks have been ICBA members for 20 years or more, nearly 1,300 have been members for at least 50 years, and two have been with the association since its founding. ICBA was founded in 1930 in Glenwood, Minn., and is now headquartered in Washington, D.C. The association has offices in Sauk Centre, Minn., and Newport Beach, Calif., along with 11 regional offices across the nation. It also has member community banks in every state of the union, the District of Columbia, the Virgin Islands and American Samoa. ICBA members include commercial banks, savings institutions, mutual banks, agricultural banks, minority community banks and Community Development Financial Institutions. Community Banks: Making Hometowns Flourish 3. ICBA National Community Bank Service Awards ICBA this year honored three community banks whose outstanding community service leadership helped their hometowns flourish. The 2015 ICBA National Community Bank Service Awards program brings national recognition to the unparalleled contributions community banks make to help build sustainable communities. The 2015 honorees are First Federal Savings Bank in Twin Falls, Idaho (Grand National Award); Provident Bank in Iselin, N.J.; and Citizens Bank of Las Cruces, N.M. ICBA honored Mark Mohr of First Bank Financial Centre in Oconomowoc, Wis., as its Community Banker of the Year (top) and Provident Bank of Iselin, N.J., with a 2015 ICBA National Community Bank Service Award (right). 4. 2015 Annual Report Citizens Bank of Las Cruces, N.M., earned a 2015 ICBA National Community Bank Service Award for its Joining Forces for Veterans initiative (left). Community Banker of the Year ICBA also announced that this year’s national Community Banker of the Year is Mark Mohr, president and CEO of First Bank Financial Centre in Oconomowoc, Wis. ICBA’s annual award recognizes the exceptional work and commitment of individual community bank employees and the dedication they have to their local communities. In addition to Mohr, ICBA also named the following regional winners: Leonard Moreland, president and CEO of Heritage Bank in Jonesboro, Ga. (East); Sean Kouplen, chairman and CEO of Regent Bank in Tulsa, Okla. (Central); and Bruce T. Jensen, president and CEO of Town & Country Bank in St. George, Utah (West). Community Banks: Making Hometowns Flourish 5. ICBA and community bankers also used industry-leading marketing and communications to continue thriving in 2015. LOCALLY SERVED by a community bank ® www.banklocally.org Go Local™ This year, ICBA’s Go Local initiative (www.icba.org/golocal) continued encouraging consumers to see for themselves the benefits of banking locally. ICBA’s growing “Go Local for the Holidays” campaign encouraged consumers to shop, dine and bank locally over the holiday season. Rushville State Bank in Rushville, Ill., won ICBA’s third annual Main Street Holiday Contest, earning a $300 donation to a local charity of its choosing. Additionally, ICBA continued its new “Go Local Wednesday” tradition, which encourages ICBA staff, community bankers and consumers nationwide to shop, dine and bank locally on the third Wednesday of every month and share their experiences on social media. Also in 2015, ICBA’s Community Bank Locator remained one of the most popular features on the ICBA website. The locator (www.banklocally.org), which drives consumers and small businesses to member community banks, automatically lists all community bank branches and is available via an app for Android, BlackBerry and iPhone devices. 6. 2015 Annual Report Community Banking Month ICBA and its members again celebrated ICBA Community Banking Month in April to recognize the importance of community banking in helping Main Street flourish. To showcase the unique traits, stories and characteristics of community banks and their vital role in local economies, ICBA highlighted a community bank on its Go Local blog (www.icba.org/golocal) each weekday in April, hosted a Google+ Hangout and Twitter chat, and maintained an ongoing conversation at the official #BankLocally hashtag. The association also continued its tradition of distributing a toolkit of customizable resources community banks can use to spread the word about banking locally, including a customizable op-ed and news releases, an infographic and selfie campaign, marketing and social media ideas, and additional tools. Rushville State Bank in Rushville, Ill., won ICBA’s third annual Main Street Holiday Contest, earning a $300 donation to a local charity. 2015 ICBA Marketing Contest In September, ICBA and Marquis recognized community banks that make plenty of buzz on their own with the ICBA Marketing Contest, which listed the 10 best community bank marketing and branding campaigns. MutualBank of Muncie, Ind., ranked best overall for its 125th anniversary celebration campaign. The year-long campaign, which celebrated local residents who exemplify the bank’s vision of “Helping People Live Better Lives,” resulted in more than $144,000 being distributed back into the local community. Community Banks: Making Hometowns Flourish 7. Social Media Making News Meanwhile, the industry continued to prosper on social media this year. Recognizing the strides that community banks have made in social media, ICBA and SHAZAM released their lists of the Top 50 Community Bank Leaders in Social Media and the Top 20 Community Banker Influencers on Twitter. More than 9,000 individuals are following @ICBA on Twitter, ICBA’s Facebook page has more than 4,200 likes, and the association’s YouTube channel has more than 35,000 views. Also in 2015, more community banks signed up for ICBA’s expanded Social Media Monitor, the association’s social-media-monitoring tool with more than 1,210 community banks enrolled. Throughout 2015, the Social Media Monitoring service has monitored nearly 4,000 unique terms and has collected more than 5.3 million results for community banks enrolled in the program. In addition to helping community bankers make news in their communities, ICBA’s own media relations efforts paid off with positive press coverage all year—including nearly 2,000 media placements. ICBA President and CEO Cam Fine this year highlighted the importance of community banking issues during a New York media tour. Fine visited with reporters and editors at The Wall Street Journal, The New York Times, Bloomberg View, the Associated Press and others. Other outlets featuring ICBA and community banks this year include The Washington Post, The Washington Times, USA Today, Politico, American Banker, Reuters, C-SPAN, CNBC and Bloomberg Markets. Meanwhile, ICBA used its new in-house video studio to develop useful programming for community bankers. Impacts ofthe Highway LAW ON Main Street Communities ICBA opposed using the banking sector to pay for the new transportation law and rallied community bankers nationwide to stop this bad precedent. $10 can be lent to small businesses and home buyers for every $1 of community bank capital. This particular ICBA advocacy effort saved $200 Million annually for more than 1,800 community banks. 1,830 50% of small business loans made by community banks. 43 The number of state community banking associations that urged Congress to scrap the dividend cut. Fed-member community banks with less than $10 BILLION A community bank with $1 Billion in assets will save roughly $ 300,000 per year. Engaging and informing our members and our nation Blogs Publications In addition to ICBA’s Go Local blog, which focuses on the unique benefits of banking locally, Fine maintains his own blog, Finer Points® (www.camfine.wordpress.com). With nearly 12,000 views in 2015 and more than 100,000 since he launched the blog in 2010, Fine this year focused on issues such as proposed accounting updates, congressional advocacy and regulatory burdens facing community banks. His most popular post of the year, “Banks: An Eponym of Epic Proportions,” reiterated the importance of distinguishing between Wall Street megabanks and Main Street community banks. “We must not allow the biggest and riskiest financial firms to drag our reputations down with them,” Fine wrote. “We cannot allow them to dilute our brand.” Community bankers continued to thrive in 2015 using ICBA’s award-winning publications. ICBA Independent Banker®, ICBA’s flagship monthly magazine available in print and online at www.IndependentBanker.org, this year spotlighted the nation’s top-performing community banks, nearly 250 top-lending community banks, and six community bankers whose individual lending was truly exceptional. In addition, ICBA offers vital news and membership information in the daily ICBA NewsWatch Today® electronic newsletter, the weekly ICBA Member Access® and the ICBA Services Network’s quarterly ICBA Profitability Solutions®. NOVEMBER 2015 ICBA IndependentBanker | November 2015 TECHNOLOGY ISSUE INDEPENDENTBANKER.ORG TECH TODAY Stories of technological innovation in community banking + » De Novo Investing » Collaborative Workspaces » Data-Breach Responses Community Banks: Making Hometowns Flourish 9. ADVOCACY The community banking industry helped hometowns flourish in 2015… in part by continuing to foster a pro-community bank environment through ardent political advocacy. Community Banks: Making Hometowns Flourish 11. Plan for Prosperity Accounting ICBA’s comprehensive Plan for Prosperity regulatory relief platform made considerable progress this year. The FAST Act transportation law included provisions of the plan eliminating redundant privacy notice requirements, expanding eligibility for the 18-month exam cycle to banks up to $1 billion in assets, allowing more banks to qualify as “rural” mortgage lenders under Consumer Financial Protection Bureau rules, and permitting thrift holding companies to take advantage of new Securities and Exchange Commission registration thresholds. That law also restores funds cut from the federal crop insurance program and drops ICBA-opposed language that would have extended higher Fannie Mae and Freddie Mac guarantee fees. Meanwhile, ICBA’s ongoing campaign against the Financial Accounting Standards Board’s burdensome accounting standards proposal continues gaining traction. Following intense advocacy, FASB met directly with ICBA and a delegation of community bankers over concerns with the proposed Current Expected Credit Loss model, which would force community banks to record a provision for credit losses the moment they make a loan. In a victory for ICBA and community banks, FASB also agreed to extend the CECL implementation period to 2019-2020 from 2018 or sooner after receiving thousands of messages from community bankers. ICBA continues leading its forceful grassroots initiative against the CECL plan. Additionally, the House has passed numerous provisions— including relief from mortgage-lending rules, Basel III, Sarbanes-Oxley, and the Volcker Rule—while Senate Banking Committee Chairman Richard Shelby (R-Ala.) is working to advance his multipronged regulatory relief bill through the Senate. Call Report Fed Dividends Following vocal outreach, ICBA and community bankers scored another major victory in the FAST Act when Congress agreed to exempt most community banks from a 75 percent cut to dividends paid on Federal Reserve Bank stock. The exemption from the Senate-passed plan for community banks $10 billion and under in assets will save the industry roughly $200 million per year. And lawmakers softened the blow on banks over $10 billion by providing a variable rate on Fed stock tied to the 10-year Treasury note rate instead of a flat 1.5 percent. 12. 2015 Annual Report Following passionate advocacy from ICBA and community bankers, banking regulators this year issued a proposed rule to simplify community bank call reports and laid out their plans for additional reporting relief. In addition to proposing to delete certain data items and revise reporting thresholds, regulators pledged to evaluate a streamlined quarterly call report for community banks. This promise is a big win for community banks because it could ultimately lead to a shorter, less burdensome and more sensible call report—a key element in ICBA’s overall regulatory relief strategy. Mortgage Relief Regulatory Representation ICBA’s regulatory relief advocacy paid off with a final rule that broadens small-creditor and rural designations under the Consumer Financial Protection Bureau’s Regulation Z mortgage rules. The ICBA-advocated change will allow more community banks to receive Qualified Mortgage legal safe-harbor protection for loans they originate and retain in portfolio, including balloon-payment loans made by rural lenders. It also will provide additional relief from mandatory escrow requirements. However, ICBA continues to support legislation that would provide statutory QM safe harbor legal status and escrow exemptions for any community bank portfolio loan. At the beginning of the year, community bankers wrapped up a longstanding initiative when Congress and the president finalized a law requiring the White House to appoint someone with community banking experience to the Federal Reserve Board. The law includes ICBA-advocated language that would require at least one member of the Fed board to have experience as a community banker or community bank supervisor. Federal Home Loan Banks Community banks scored a housing-finance success when the Federal Housing Finance Agency rescinded an ICBA-opposed plan requiring Federal Home Loan Bank members to meet an ongoing asset test. The plan, which was withdrawn in the FHFA’s final rule, would have required FHLBank members to hold between 1 percent and 10 percent of their assets in home mortgage loans at all times. ICBA continues urging the FHFA to amend its final rule to rescind a provision barring captive insurance companies from FHLBank membership. ICBA community bankers met directly with their members of Congress at the April 2015 ICBA Washington Policy Summit (left and page 11). Community Banks: Making Hometowns Flourish 13. Credit Unions and Farm Credit System ICBA also has succeeded in its efforts to promote more equitable regulations on our industry’s government-sponsored competitors: credit unions and the Farm Credit System. Community bankers rallied congressional opposition to the National Credit Union Administration board’s proposed rule to relax business-lending rules for tax-exempt credit unions. Meanwhile, grassroots advocacy has repeatedly stunted Farm Credit Administration efforts to expand FCS powers. Cybersecurity, Data Security Congress passed ICBA-advocated legislation encouraging the public and private sectors to voluntarily share critical cyber-threat information. The Cybersecurity Information Sharing Act excluded several ICBA-opposed amendments that would have weakened the bill. ICBA continues advocating the Data Security Act (S. 961/H.R. 2205), which would extend Gramm-Leach-Bliley Act-like data-protection standards that banks already comply with to other holders of sensitive customer information, including retailers. 14. 2015 Annual Report 10. Kathryn G. Underwood of Ledyard Bank in Norwich, Vt., (left) and B. Doyle Mitchell Jr. of Industrial Bank in Washington, D.C., (opposite) testified before Congress on the economic cost of patent trolls and the threat of excessive regulation on small-business lending, respectively. We don’t stop here. Over the past year, ICBA and the nation’s community bankers also: •Advocated congressional and regulatory efforts to address risks posed by too-big-to-fail megabanks, •Achieved a three-month delay in the effective date of the CFPB’s TILA-RESPA Integrated Disclosure rule and supported an additional hold-harmless period into 2016, •Joined the Federal Reserve and NACHA in advancing same-day automated clearing house (ACH) services, •Attained important modifications to the FDIC’s positions on brokered deposits, •Stopped a plan to drastically increase IRS reporting requirements for any depositor who earned any amount of interest in a calendar year and for non-interest-bearing accounts, •Strongly supported legislation to rein in the Operation Choke Point initiative, •Continued working to advance additional curbs on patent abuse, •Fought merchant attempts to increase their debit card interchange windfall, •Helped fast-track an extension of the Small Business Administration’s 7(a) guaranteed loan program, •Held off efforts by the U.S. Postal Service to enter the banking industry, and •Successfully got FASB to change its mark-to-market accounting plan, which would have required most assets and liabilities to be reported at fair value, •Disputed the Supreme Court’s decision upholding the disparate-impact theory of liability. Community Banks: Making Hometowns Flourish 15. ICBA’s Washington Policy Summit drew nearly 1,000 community bankers and industry advocates representing 42 states and the District of Columbia. Community bankers descended on Capitol Hill for meetings with members of Congress at the 2015 ICBA Washington Policy Summit. ICBA Washington Policy Summit In April, ICBA’s Washington Policy Summit drew nearly 1,000 community bankers and industry advocates to the nation’s capital to discuss issues that impact community banks, local economies and the customers they serve on Main Street. Community bankers representing 42 states and the District of Columbia met with their members of Congress and federal financial regulators to discuss issues such as regulatory relief, data and cyber security, and repealing taxpayer-funded subsidies for credit unions and Farm Credit System lenders. Attendees also heard from Senate Banking Committee Chairman Richard Shelby (R-Ala.), House Subcommittee on F i nancial Institutions and Consumer Credit Chairm a n Randy Neugebauer (R-Texas), and Federal Reserve Governor Daniel K. Tarullo. 16. 2015 Annual Report ICBPAC’s annual silent auction raises funds to support federal candidates who understand community banking. ICBpac® The Independent Community Bankers Political Action Committee—the non-partisan political action committee of the ICBA—had another successful year. With more than $1 million in contributions in 2015, ICBPAC will support over 200 candidates in the 2016 federal elections and is well-positioned to further strengthen the community banking industry’s voice and reputation in Washington. Be Heard ICBA’s Be Heard grassroots website (www.icba.org/beheard) offers customizable letters to policymakers that community bankers can use to advance the industry’s advocacy goals. The online resource center is a one-stop shop to track important legislation, learn more about pressing industry issues, and speak out on behalf of community bankers nationwide. Community Banks: Making Hometowns Flourish 17. EDUCATION Community Banker University served more than 120,000 community bankers in 2015. Professional Development, Personal Enrichment ICBA transformed its already-robust professional development offerings in 2015 with the launch of Community Banker University, a new professional development initiative that expands on ICBA Education. Through an alliance with the Barret School of Banking and Athabasca University, Community Banker University provides educational opportunities for community bankers as well as accredited professional continuing education for bankers who seek a future career in community banking. More than 120,000 community bankers took advantage of the expanded education offerings in 2015 to increase their knowledge and skills and to enhance their ability to serve their customers and communities. Community Banker University offered a curriculum of more than 90 conferences, professional certification programs, webinars, certificate programs and classroom seminars across the nation as well as more than 300 online courses. Its educational courses offered opportunities for community bankers to receive certifications in a variety of areas, including internal auditing, Bank Secrecy Act and anti-money-laundering, compliance, information technology, bank security, and consumer and commercial lending. Community Banks: Making Hometowns Flourish 19. Sara Canaday gave a powerful speech on emotional intelligence at the Leadership Development Conference general session. 20. 2015 Annual Report ICBA Leadership Development Conference Also this year, ICBA hosted its third annual Leadership Development Conference in Indianapolis. As the only nationally recognized leadership event for community bankers, this conference provides mid- and upper-level executives the opportunity to think critically, share experiences and develop their leadership skills and influence. The September conference featured inspiring and motivating keynote speakers who challenged attendees to embrace change and showcased innovative ways to strengthen leadership proficiencies. Education sessions covered topics such as rules of leadership for community banking, strategies to attract Millennial customers, innovative ways to build social capital, and effective motivation techniques for multiple generations. In addition, networking opportunities on a national level allowed attendees to expand their engagement and interaction. ICBA hosted its third annual Leadership Development Conference to inspire, motivate and challenge mid- and upper-level executives. Community Banks: Making Hometowns Flourish 21. Nearly 3,000 community bankers and industry leaders gathered at this year’s ICBA Community Banking LIVE national convention. 22. 2015 Annual Report ICBA Community Banking LIVE National Convention In March, ICBA Community Banking LIVE in Orlando, Fla., brought together nearly 3,000 community bankers and industry leaders to the largest gathering of community bankers in the world. First-time attendance was strong, demonstrating that community bankers still view LIVE as the industry’s foremost opportunity to connect and establish relationships with community bank leaders from across the country. The event featured nine unique education tracks comprising nearly 65 educational workshops and numerous networking opportunities as well as remarks from Cinnabon Inc. President Kat Cole, former Hewlett-Packard Chairman and CEO Carly Fiorina, former moderator of NBC’s Meet the Press David Gregory and baseball hall-of-famer Cal Ripken Jr. The Expo again offered access to the latest innovations and newest services to keep community banks flourishing. Attendees received up-to-the-minute information on the convention with the ICBA 2015 Mobile App and by following the #ICBALive15 hashtag on Twitter. In addition, bankers who could not attend were able to follow along thanks to ICBA LIVE TV. ICBA ICBA Community Banking LIVE in Orlando, Fla., featured access to hundreds of community bank service providers at the Expo. Community Banks: Making Hometowns Flourish 23. SOLUTIONS ICBA membership provides community bankers exclusive access to financial products and services to help them continue to flourish and serve their communities. ICBA Services Network ICBA membership provides community bankers exclusive access to financial products and services to help them continue to flourish and serve their communities. In 2015, more than 80 percent of ICBA members used a product or service from one or more of the ICBA Services Network financial services companies or more than 30 ICBA Preferred Service Providers. ICBA Bancard® & TCM Bank, N.A.® ICBA Mortgage® ICBA Reinsurance® ICBA Securities® ICBA Strategic Technology Solutions™ ICBA Preferred Service Providers® Community Banks: Making Hometowns Flourish 25. 33 W. Monroe St. Suite 500 Chicago IL 60603 (312) 845-2700 FOLD 3.500” 3.500” Market-Re EMV Chip Take one Answers to questions about chip technology Exclusive Card Services C M Y K ECD: BA CD: AT CW: JL AD: PR/RS AE: AT/CC Introducing chip technology for your Visa® credit card ICBA Bancard celebrated 30 years of serving the credit and debit card needs of community banks. Through Q: What is a chip card? mulA: Your Visa credit card now features tiple best-of-breed service providers, the payments serbuilt-in chip technology. You’ll enjoy vices subsidiary helped community banks support their global acceptance plus an enhanced bottom lines while meeting the card payment level of security. needs of their business and consumer customers. Client: Visa Document Size (w 7.000" x 8.500 Get big protection in a tiny chip Q: How does chip technology protect my information? A: Whenever you yourthan card at a ICBA Bancard in 2015 reported sales volume ofuse more chip-activated terminal, the embedded $22 billion for participating community banks. These instichip generates a one-time use code. This tutions earned more than $171 million in isgross code virtuallyrevenue impossibleon to counterfeit andvolume helps reduce fraud. their $5.2 billion in credit card sales andin-store an esti8.500” mated $210 million on more thanQ:$16 billion card Where can I in usedebit my chip card? A: You can clients use your achieved card at millions of places sales. ICBA Bancard’s community bank thatmillion. accept Visa credit cards, at home and total credit card outstandings of $980 In aggregate, around the world. community banks using the credit card services of ICBA Can I swipe cardportfoto pay? Bancard also ranked as the 25th Q: largest creditmy card A: Yes. If a merchant is not yet chip-activated, lio in terms of outstandings in the United you canStates, continueaccording to swipe your card. to Nilson Reports. Keep in mind, you may need to sign for your purchase. In 2015, ICBA Bancard distributed more than $730,000 in Visa-support funds to community bank Visa issuers as they navigated the transition to EMV chip cards. Throughout Learn more about chip technology the year, the payments companyVisit hosted a dozen EMV-fovisachip.com or contact an associate cused educational webinars andatalso created a compreyour bank. hensive EMV/Chip Card Resource Center brimming with educational resources for its issuers and ICBA member banks. 8/13/15 4:38 PM FOLD EMV_0815_Generic_TakeOne.indd 1 26. 2015 Annual Report Finished Size (w 3.500” x 8.500 Note: None ICBA Bancard also welcomed a new merchant processing partner, FiNet, in 2015. The new program allows banks to outsource the merchant services process to avoid risks and costly overhead, while strengthening relationships with local merchants. TCM Bank, N.A., ICBA Bancard’s subsidiary, dedicated 2015 to enhancing the agent bank and cardholder experience by expanding its product offerings. TCM issued its first EMV chip cards in March 2015 and completed full EMV enablement for its agent banks in October. In addition, the ScoreCard® rewards program for TCM’s agent bank cardholders was enhanced and rebranded to cRewardsSM. The cRewards interactive website displays the agent bank’s logo, reinforcing the community bank’s brand throughout the entire cardholder experience. TCM also enhanced its online application platform to now include business credit cards. In 2015, TCM Bank continued adding volume through its 653 community bank agent network and now represents a $164 million portfolio, managed by card industry professionals in Tampa, Fla. ICBA Bancard and TCM Bank offer consumer and business credit card programs (direct issue or managed risk), consumer and business debit cards, card reward programs, turnkey marketing support, card education, credit card portfolio consultations, purchase and valuation services, exclusive fraud-loss protection and risk-management solutions, merchant processing and ATM driving. Community Banks: Making Hometowns Flourish 27. Investment Portfolio Services Mortgage Products and Services ICBA Securities completed a successful year with sales volume in the top third in its 26-year history. ICBA’s institutional broker-dealer also now has endorsement relationships with 36 state affiliates. ICBA Mortgage continued providing community banks direct and indirect access to the secondary mortgage lending market and other mortgage-related products and services. Strategic secondary market partnerships, powerful technology, superior training courses and a wide range of mortgage programs enable community banks to expand their market share, generate fee income and compete with the large mortgage players in today’s market. ICBA Securities has continued to expand its educational reach, with more and varied offerings of seminars, webinars and its highly successful Bond Academy. It participated in more than 50 educational events in 2015 and spoke in front of more than 2,500 community bankers. ICBA Securities was founded to provide community bankers with high-quality investment products, services and education at competitive prices. More than 2,000 community banks used ICBA Securities and its exclusive broker Vining Sparks for their investment needs in 2015. ICBA Mortgage’s ongoing agreement with D+H Mortgagebot ensures that community banks continue to enjoy affordable access to leading mortgage-origination technology. D+H Mortgagebot helps community banks originate mortgage loans in a cost-effective and compliant manner. Additionally, ICBA Mortgage Solutions® Powered by LenderLive offers a competitive correspondent lending, community bank-friendly, secondary market investor outlet. ICBA Mortgage Solutions offers ICBA members access to all agency loan programs, including high-balance and jumbo loan programs, as well as FHA loans. Since its launch in 2010, ICBA Mortgage Solutions has helped ICBA-member community banks reduce overhead costs by increasing efficiency and remaining compliant while increasing market share. Joe Chodkiewicz, regional account manager for ICBA Mortgage Solutions; Al Tinney, vice president of lending operations; and Larry Boyer, president of Waterford Bank, N.A. 28. 2015 Annual Report Payment Protection Sales and Services ICBA Reinsurance, ICBA’s credit insurance services corporation, in 2015 worked with hundreds of community banks in 24 states to provide them with all the benefits of owning a captive reinsurance company without the capitalization costs or administrative expenses. Program participants benefited from the community bank– owned company’s strategic alliances with life insurance companies Transamerica and the Plateau Group. Community bankers were able to increase their knowledge and maximize efficiencies with recurring product knowledge and sales skills training opportunities, marketing support, and state-of-the-art tools and reporting. In the fourth quarter of 2015, ICBA Reinsurance paid participating community bank shareholders its 13th consecutive dividend. The $175,000 dividend was paid to banks that qualified for a dividend based on 2014 results. Nearly 50 percent of ICBA Reinsurance shareholders received a dividend, representing 5.4 percent of their earned surplus. To date, ICBA Reinsurance has paid more than $22 million in commission income and $13.8 million in claims on behalf of community banks to their customers. Since its inception, ICBA Reinsurance shareholders have received more than $2.1 million in dividends. Steve Ello, president and CEO of ICBA Reinsurance (center left), attends the 2015 Washington Policy Summit with representatives from one of ICBA Reinsurance’s vendor partners. Community Banks: Making Hometowns Flourish 29. ICBA Strategic Technology Solutions ICBA Strategic Technology Solutions (STS) provides community banks with industry-best outsourced IT management services, helping ICBA member banks be more competitive, efficient and secure. ICBA STS is a strategic alliance between ICBA and D+H® that leverages D+H’s Compushare C3 platform to assist community banks in better managing technology and compliance. ICBA STS takes a customized approach to help community banks find the right solution to meet their unique IT strategy. The suite of products provides financial institutions with additional IT support and enables them to move some or their entire IT infrastructure to a fully hosted, secure and redundant cloud environment, eliminating the headache and costs of maintaining a local infrastructure. At the end of 2015, 100 ICBA member banks relied on D+H’s Compushare C3 cloud computing and managed services. Hundreds of service providers gathered at ICBA LIVE’s exhibit hall in March to meet and mingle with community bankers. 30. 2015 Annual Report ICBA Preferred Service Providers ICBA’s team of more than 30 Preferred Service Providers keep bankers and their customers engaged through unique services that bring value to community banks. In 2015, ICBA added three new Preferred Service Provider programs. Verafin, a leading cloud-based, cross-institutional fraud detection and anti-money laundering (FRAMLx) software, uses advanced cross-institutional behavior-based analytics to help banks stay a step ahead of numerous types of crimes. Passageways’ OnBoard software allows community banks to digitally compile and distribute materials for their board of directors, while their Employee Intranet facilitates collaboration across departments. Meanwhile, ICBA Preferred Service Provider EnCirca helps members secure and activate .BANK domain names, offers educational resources explaining the entire process, and offers preferred pricing. ICBA also expanded program offerings with several Preferred Service Providers, including compensation consulting services from MBenefit Solutions and Card@Once Instant Issuance from CPI Card Group. Also in 2015, ICBA announced that more than 1,200 member community banks will share a $3 million policyholder dividend as part of their participation in the Travelers SelectOne ICBA insurance program. It is the 14th consecutive dividend that participating banks have gained through the program. Since the program’s inception in 1983, it has paid more than $48 million in policyholder dividends. Community Banks: Making Hometowns Flourish 31. LEADERSHIP ICBA’s leaders are selected by community bankers for their dedication to the industry. ICBA’s 2015-2016 Officers From left: Treasurer Preston L. Kennedy, President and CEO Camden R. Fine, Chairman-Elect Rebeca Romero Rainey, Vice Chairman R. Scott Heitkamp, Chairman Jack A. Hartings, Immediate Past Chairman John H. Buhrmaster and Secretary J. Michael Ellenburg. Community Banks: Making Hometowns Flourish 33. 2015-2016 ICBA Board of Directors Chairman* Past Chairman* At-Large State Delegate Jack A. Hartings The People’s Bank Co. Coldwater, Ohio William A. Loving Jr. Pendleton Community Bank Franklin, W.Va. John V. Evans Jr. D.L. Evans Bank Burley, Idaho Chairman-Elect* Past Chairman* Bank Education Chairman Rebeca Romero Rainey Centinel Bank Taos, N.M. Jeffrey L. Gerhart Bank of Newman Grove Newman Grove, Neb. Robert L. Page Florida Citizens Bank Gainesville, Fla. Vice Chairman* Past Chairman R. Scott Heitkamp ValueBank Texas Corpus Christi, Texas James D. MacPhee Kalamazoo County State Bank Schoolcraft, Mich. Bank Operations and Payments Chairman President & CEO* Past Chairman Camden R. Fine ICBA Washington, D.C. Salvatore Marranca Cattaraugus County Bank Little Valley, N.Y. Secretary* Services Network Chairman* J. Michael Ellenburg First Southern State Bank Stevenson, Ala. Cynthia Blankenship Bank of the West Grapevine, Texas Treasurer* At-Large State Delegate Marti Tomson Rodamaker First Citizens National Bank Mason City, Iowa Preston L. Kennedy Bank of Zachary Zachary, La. Noah W. Wilcox Grand Rapids State Bank Grand Rapids, Minn. Policy Development Chairman Immediate Past Chairman* At-Large State Delegate John H. Buhrmaster 1st National Bank of Scotia Scotia, N.Y. Chuck Johnston North Valley Bank Thornton, Colo. At-Large State Delegate Greg Ohlendorf First Community Bank & Trust Beecher, Ill. 34. 2015 Annual Report Samuel A. Vallandingham The First State Bank of West Virginia Barboursville, W.Va. Bank Services Chairman Scott F. McBride First Northern Bank of Wyoming Buffalo, Wyo. ICBPAC Chairman Gregory S. Deckard State Bank Northwest Spokane, Wash. Corporate Secretary * Mark A. Raitor ICBA Washington, D.C. * Executive Committee 2015-2016 ICBA Federal Delegate Board Verlin J. Barker Community Bank of Oelwein Oelwein, Iowa C. R. Cloutier MidSouth Bank, N.A. Lafayette, La. Camden R. Fine ICBA Washington, D.C. David E. Hayes Security Bank Dyersburg, Tenn. Robert Barnes PriorityOne Bank Magee, Miss. Wes Condron America’s Community Bank Blue Springs, Mo. Paul E. Fitzgerald First Choice Bank Kingston, N.J. R. Scott Heitkamp ValueBank Texas Corpus Christi, Texas Dick D. Behl The Farmers and Merchants State Bank Scotland, S.D. John C. Corbett CenterState Bank of Florida, N.A. Winter Haven, Fla. Carolyn E. Flynn Community Financial Services Bank Benton, Ky. Kurt R. Henstorf First Heritage Bank Shenandoah, Iowa Paul T. Bennett Alma Exchange Bank & Trust Alma, Ga. Dan K. Coup The First National Bank of Hope Hope, Kan. Alice P. Frazier Cardinal Bank McLean, Va. Cynthia Blankenship Bank of the West Grapevine, Texas Thomas A. Borner Putnam Bank Putnam, Conn. Blaine A. Boudreau Sanford Institution for Savings Sanford, Maine John H. Buhrmaster 1st National Bank of Scotia Scotia, N.Y. Thomas G. Caldwell The Middlefield Banking Co. Middlefield, Ohio Kent Carruthers The Citizens Bank of Clovis Clovis, N.M. Robert A. Catanzaro Independence Bank East Greenwich, R.I. Russell David Crader The Bank of Missouri Cape Girardeau, Mo. Larry K. Deason Farmers and Merchants Bank Anniston, Ala. Gregory S. Deckard State Bank Northwest Spokane, Wash. Stephen J. Eager Union Bank & Trust Co. Evansville, Wis. J. Michael Ellenburg First Southern State Bank Stevenson, Ala. James A. Espeland First National Bank of Henning Henning, Minn. John V. Evans Jr. D.L. Evans Bank Burley, Idaho Terry W. Frydenlund 1st Bank Yuma Yuma, Ariz. Henry M. Funderburk III Dedicated Community Bank Darlington, S.C. David M. Geis Jackson County Bank Seymour, Ind. Jeffrey L. Gerhart Bank of Newman Grove Newman Grove, Neb. Mark Hesser Pinnacle Bancorp Inc. Central City, Neb. Mark A. Holmes Cornerstone Bank Wilson, N.C. Thomas A. Holt First Northern Bank of Wyoming Buffalo, Wyo. Jack E. Hopkins CorTrust Bank, N.A. Sioux Falls, S.D. David Hunsicker New Tripoli Bank New Tripoli, Pa. Paul C. Goodpaster The Citizens Bank Morehead, Ky. Lonnie Iholts Banner Bank Florence, Ore. James E. Graham Woodsville Guaranty Savings Bank Woodsville, N.H. Gerald C. Johnson Grand Ridge National Bank Grand Ridge, Ill. Jack A. Hartings The People’s Bank Co. Coldwater, Ohio Chuck Johnston North Valley Bank Thornton, Colo. Community Banks: Making Hometowns Flourish 35. 2015-2016 ICBA Federal Delegate Board Christopher K. Jordan Farmers State Bank Stigler, Okla. Preston L. Kennedy Bank of Zachary Zachary, La. Patrick A. Kerschen Freeport State Bank Harper, Kan. Andrew J. King Three Rivers Bank of Montana Kalispell, Mont. Melany H. Kniffen Southern Commercial Bank St. Louis, Mo. Peter Kubacki The Dart Bank Mason, Mich. Mark A. Mangano Northern Hancock Bank & Trust Co. Newell, W.Va. Salvatore Marranca Cattaraugus County Bank Little Valley, N.Y. Scott F. McBride First Northern Bank of Wyoming Buffalo, Wyo. Cliff McCauley Frost Bank San Antonio, Texas Samuel L. Neese Highlands Union Bank Abingdon, Va. Chris Nunn Security Bancorp of Tennessee Halls, Tenn. Dale L. Leighty The First National Bank of Las Animas Las Animas, Colo. Greg Ohlendorf First Community Bank & Trust Beecher, Ill. William A. Loving Jr. Pendleton Community Bank Franklin, W.Va. Steven S. Olson MinnStar Bank, N.A. Lake Crystal, Minn. Marshall A. MacKay Independent Community Bankers of Minnesota Eagan, Minn. Robert L. Page Florida Citizens Bank Gainesville, Fla. Paul Mackin Think Mutual Bank Rochester, Minn. Robert L. Palmer Community Bankers Association of Ohio Columbus, Ohio James D. MacPhee Kalamazoo County State Bank Schoolcraft, Mich. Rogers Pope Jr. Texas Bank and Trust Co. Longview, Texas 36. 2015 Annual Report Donald P. Queenin Northern Bank & Trust Co. Woburn, Mass. Jill Sung Abacus Federal Savings Bank New York, N.Y. Rebeca Romero Rainey Centinel Bank of Taos Taos, N.M. Scott Tewksbury Heartland State Bank Edgeley, N.D. Mark A. Raitor ICBA Washington, D.C. Mickey B. Thomas South Louisiana Bank Houma, La. William J. Riddle Community Bank Delaware Lewes, Del. William R. Trezza BAC Community Bank Stockton, Calif. Marti Tomson Rodamaker First Citizens National Bank Mason City, Iowa Kathryn Underwood Ledyard National Bank Norwich, Vt. Mark A. Schroeder German American Bancorp Jasper, Ind. Sam Vallandingham The First State Bank Barboursville, W.Va. Thomas C. Sellers Alliance Bank Sulphur Springs, Texas Noah W. Wilcox Grand Rapids State Bank Grand Rapids, Minn. John Slatky Bank of Luxemburg Luxemburg, Wis. Derek B. Williams Columbus Community Bank Fortson, Ga. Darrel A. Small Town & Country Bank Las Vegas, Nev. Christopher Williston Independent Bankers Association of Texas Austin, Texas Milton B. Smith First National Bank of Lawrence County Walnut Ridge, Ark. Preston G. Smith The First National Bank Mattoon, Ill. A. Pierce Stone Virginia Community Bank Louisa, Va. Michael R. Wimer Cattaraugus County Bank Little Valley, N.Y. Robert J. Wingert Community Bankers Association of Illinois Springfield, Ill. Larry W. Winum Glenwood State Bank Glenwood, Iowa 2015-2016 ICBA Services Network Board of directors Chairman Cynthia Blankenship Bank of the West Grapevine, Texas Vice Chairman Camden R. Fine ICBA Washington, D.C. Board Members John H. Buhrmaster 1st National Bank of Scotia Scotia, N.Y. Gregory S. Deckard State Bank Northwest Spokane, Wash. Jack A. Hartings The People’s Bank Co. Coldwater, Ohio Joseph G. Pierce Farmers State Bank Lagrange, Ind. Judith Sullivan Community Bankers of Michigan East Lansing, Mich. Noah W. Wilcox Grand Rapids State Bank Grand Rapids, Minn. William E. Wood Clearfield Bank & Trust Co. Clearfield, Pa. Timothy K. Zimmerman Standard Bank Monroeville, Pa. President and CEO Gary Teagno ICBA Services Network Washington, D.C. Chief Operations Officer and CFO Patricia Hopkins ICBA Washington, D.C. Community Banks: Making Hometowns Flourish 37. www.ICBA.org