Salon Franchise Improves Business E ciencies and Guest

CASE STUDY
Salon Franchise Improves Business Efficiencies
and Guest Experiences With Milano Software
Dino Palmieri is a popular chain of trendy salons/spas located in
northeastern Ohio. With a full menu of fashionable hairstyles and
nail designs, exquisite facials, and bridal services — all seven of its
locations were brimming with clients ready to delve into new looks
or to enjoy relaxing spa time.
To alleviate completely booked appointment schedules and an
expanding calendar of events at its current locations, the company
planned to open two new salons in Woodmere and Kent, OH.
However, this meant even more employees and guests to balance.
It was a good problem to have, but Dino Palmieri needed a salon
software system that could handle the rapid growth. To ensure its
employees kept up with inventory availability and client relations,
rea l- time communica tion between a ll the loca tions wa s a must.
Plus, in the high-paced salon culture, it’s vital that the employees
spend more time heightening the customers’ experiences, rather
than stumbling through days of training.
The company desired a solution that was intuitive in order to cut
down on training hours for front desk employees, yet still provided
the most up-to-date and optimized tools to enable stylists to track
their service and retail goals. Most importantly, the busy locations
needed to keep the flow of clients running smoothly, as to not upset
customers and potentially lose business.
After considering several options, Dino Palmieri decided Milano
Software offered the features they were looking for. In 2011, the
company invested $30,000 to build a system that included:
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Milano Spa Version and Milano Beauty – Salon
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Edition including one Head Office and 19 multi-user licenses.
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These easy-to use programs feature
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optimize inventory
management,
staff
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relations, security, and marketing, to name a few.
Helping you harmonize your business
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CASE STUDY
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Computers: the purchase of 20 new computers, as
well as upgrades for existing computers for the salons
and an updated server for the corporate office to meet
Milano Software’s minimum requirements.
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Other hardware: smart card readers, receipt printers,
cash drawers, and wired bar code scanners.
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Live support team: Milano Software’s support team is
available by phone Monday through Saturday, with
remote access and email support also available.
“We are very excited to have the opportunity to work
with Dino Palmieri and his team. They are a progressive
and successful salon/spa chain with the opportunity to
continually grow their business.”
“It is wonderful that Milano Software has been able to help
them with their bottom line by moving from old technology
to new technology.”
Prior to the installation, employees participated in a oneweek training program at Dino Palmieri’s corporate office,
with each location keying in data for stylist prototypes,
customer information, and appointments. It took several
weeks to convert inventory product codes to Milano
Software standards, but each salon was able launch the
program within a few hours of the install — which was
staggered over four days.
Since the initial installation, Dino Palmieri continues to improve its inventory accuracy to establish a regular rotation of
physical products at each of its locations. They are also looking forward to implementing text and email appointment
confirmations in the near future.
“On top of the process advancements we’ve already accomplished with the Milano system, we believe the addition of
automated appointment reminders will help improve our client relationships,” said Nancy Haimes, of Dino Palmieri.
“This convenient service will also free up time for our front desk coordinators, thus providing the best customer service
for our guests.”
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S O F T WA R E
1-800-667-1596
[email protected]
www.milanosoftware.com
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